Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life and where there is NEVER A DULL MOMENT! Please also follow on Instagram @secretservicedpodcast Hosted on Acast. See acast.com/privacy for more information.
Welcome to episode 5 of Season 3!Expanding Waistlines & The Green And Gold VibeIn this episode we talk about the commercial valuation of one of our Aparthotels, the process of pre-application planning advice and our new portal for UK staycations. Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #ai #staycation #revenue #planningABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to episode 4 of Season 3!Savage Dogs & Running Off With Aida In this episode we talk with Marianna about training virtual assistants, artificial intelligence and Marianna handles tricky guest queries live on the call! Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #ai #staycation #revenueABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to episode 2 of Season 3!Abort Procedure & Selling Property Live On The Pod!In this episode we talk with Lisa about our PMS U-Turn, exciting plans for our holiday-let management portal, and our plans to grow the team! Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #ai #staycation If you are interested in taking a look at everything that @jurnyinc have to offer then you can check them out here: https://go.jurny.com/mark-winshipABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to episode 2 of Season 3!A Big Team Effort & Making Eyes At Tom HiddlestonIn this episode we talk about switching property management software, the business strategy that underpins the purchase of our latest hotel and the development of an onboarding workflow for our Airbnb management business. Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #jurny #ai If you are interested in taking a look at everything that @jurnyinc have to offer then you can check them out here: https://go.jurny.com/mark-winshipABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to the first episode of Season 3!Embracing AI & none of that London nonsense down 'ere!In the first episode of Season 3 we talk about all the ground we have covered since we last recorded the pod, switching channel managers, re-branding our business, and buying 2 hotels at the same time! Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #jurny #aiIf you are interested in taking a look at everything that @jurnyinc have to offer then you can check them out here: https://go.jurny.com/mark-winship ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 32 and the Season 2 Finale! Walking Like A Hunchback & Empty Nest Syndrome In the final episode of Season 2 we talk about team meetings, the ongoing process to achieve Quality in Tourism accreditation and the real reason we are taking a break from the podcast! Don't forget to like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 31 of Season 2.Rough Sleepers & Charging More For Haunted After a week away from the podcast we have lots of juicy updates! We talk about trust and how that plays out in a mature market, we secure a few monster bookings, we review our stance on mid-stay cleans and Shetland Stays is picking up momentum! Don't forget to like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #shetland #visitshetland @emilyinproperty @ryansmith @ruairidh_mackenzie_property ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 30 of Season 2.Food Review Battles & Big Red FlagsThis week, as promised, we have a big update on all things Eton House and preparing for our planning appeal, we ignored our instinct about a high-maintenance guests and paid the price and we chat to our very own Marianna about getting to grips with new systems, tackling tricky guests from the other side of the world and getting creative on social media. Don't forget to like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #seo #marketing #virtualassistant ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 29 of Season 2.Shitty Landlords & The Death Knell For TourismThis week we discuss our approach to finding the right type of #landlord to work with, we talk about the use of physical signage in your #holidaylet and we have an industry update about the move from the Labour government to abolish the Furnished Holiday Let tax regime in April 2025 and the impact this will have on the tourism sector. Don't forget to like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast #property #podcast #vacationrentals #airbnbhosts #hospitality #seo #marketing #shetlandislands #visitshetland @craig_webb_seo @stay.newforestABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 28 of Season 2.Blocked On Facebook & Viking Fire FestivalsThis week we a change to one of our management companies and the launch of another! We share some of the ideas going in to our new digital marketing plan, we talk about using guest reveiws as an important performance measure in your business and we chat to Craig Webb from Webb Marketing about SEO and marketing for #vacationrental businesses. You can get in touch with Craig via his website www.webbmarketing.info We hope you enjoy the episode. Have you used any nifty content ideas on socials that have really worked? Get in touch so that we can share best practice on the pod! Send us a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #seo #marketing #shetlandislands #visitshetland @craig_webb_seo @stay.newforest ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 27 of Season 2.Skinning Bambi & A Screaming Scouser Just us this week as we discuss The New Forest Show, the confirmation that Furnished Holiday Let tax allowances will be scrapped by the new Labour government and the brilliant way our team handled abuse over the phone from a particularly irate guest. We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #newforestshow @newforestshowABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 26 of Season 2.Going Viral On Tik Tok & I've Got Egg On My Face Another busy episode in which she share some positive news about record-breaking revenue, some strategy wins and our new project but unfortunately we also lament our week that has been plagued by cleaning issues. We also chat to the fabulous Jenn Boyles about all things direct bookings and building that loyal customer base for your vacation rental business. For anybody that wants to check out more of Jenn's amazing content she is on Linkedin and Instagram as @directbookingsuccess and if you are keen to get involved in the free online Direct Booking Success Summit 8-10 October 2024 (and we strongly suggest you do!) check out directbookingsuccesssummit.com We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #bookdirect #directbookingsuccesssummit @directbookingsuccess ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 25 of Season 2.Spider Woman & We're All About The Profit Oops! Did I take it too far this time?? Caroline is too angry to speak for most of the episode and I think it might be my fault!
Welcome to Episode 24 of Season 2.Be Like Joe & Stop Using HMO's for Serviced Accommodation In this episode we talk about property inspections, how #servicedaccommodation can take you to some beautiful parts of the country, a new idea we are implementing as part of our direct booking strategy to cut through the noise and we have an amazing chat with a household name in our industry- Scott Weir from Pillow Partners. We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality #pillowpartners @chalmerspropertyinvestments @adrian_spence @scottweirofficial @pillow_partners @pillowpartners ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 23 of Season 2.A Planning Bombshell & How Will We Pay The Bills Next Week? This was a difficult episode to record. We hit rock bottom this week but, as hard as it is, we owe it to all of you to tell you about it. That's what this podcast is all about. The planners dropped a bombshell on Eton House, we talk to Lisa about overwhelm and fighting fires from every direction and we prepare for an overhaul of our guest communication process. We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 22 of Season 2.Angel Investors & Artificial Intelligence In this jam-packed episode we talk about @justcall_io our new system for guest comms and tracking the effectiveness of sales calls, we explain our approach to raising money to fund property deals using angel investment and we chat to Na'im Payman from Zeevou. Na'im is the founder and brainchild behind one of the leading property management systems and he is uniquely placed to comment on future trends and how new technology like #AI will shape our industry. We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality @zeevou_ @naimanispayman @justcall_io ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 21 of Season 2.Take Me To Church & The SA BootcampIn our first trial run of an outside broadcast (!!) we reflect on the @zeevou_ SA Growth Bootcamp in Cambridge at the weekend, we have news about an exciting new project to convert a chapel and warehouses to apartments and we have a chat with the amazing @davegoodfellowofficial, author of Airbnb Simplified and all-round champion of the industry!You can check out what Dave is up to on Instagram @davegoodfellowofficial and in Facebook group- Airbnb Simplified Community. His book Airbnb Simplified is also available on Amazon and presumably in all good book stores if they are still a thing!We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality @comfyworkers @craig_webb_seo @airhostandcleanltd @henleysproperties @kascales @scottweirofficial @naimanispayman @airhostforyou @lifes2short_exeter @paulduval_gbABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 20 of Season 2.Business Rates Breakthrough & Just Say No To Bullies In this episode we talk about guests demanding a refund because we prevented them from being burnt in their beds, we give some tips on saving money through business rates, Caroline gets back from testing hot tubs and drinking gin and we implement a new complaints policy. We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast#property #podcast #vacationrentals #airbnbhosts #hospitality @hearnholdings ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 19 of Season 2.Sleepless Nights & Chief Hot Tub Tester In this episode we lament our plumbing woes, we recall another embarrassing mistake at one of our properties, we throw some energy at our direct booking strategy and we catch up with Genna on the incredibly difficult few months that she has been through and why she has been absent from the podcast. We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast #property #podcast #vacationrentals #airbnbhosts #hospitality @kingfisher_lakes_glamping @thesocialmediahotelier ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 18 of Season 2. A Chapel Conversion & Thrilling Is Bad news In this episode we talk about a project we are looking at to convert a chapel to apartments, we take steps to make sure that we don't become another in a long line of #servicedaccommodation management companies that go bust and we start documenting our progress towards Quality in Tourism Accreditation. We hope you enjoy the episode. If you are a host and you want us to come and chat to you AT your holiday-let and promote it on the podcast please send us a message on instagram @secretservicedpodcast #property #podcast #vacationrentals #airbnbhosts #hospitality @hostawaycom @letsthriveproperty @acorngladeyork ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 17 of Season 2. We've got something a little bit different for you this week! Let's All Be Kind To Each Other & A Social Media Masterclass In this episode we have a very special guest - Paul Anderson AKA The Social Media HotelierIf you are listening to this and you are a hospitality host who finds social media a bit of a dark art then this episode is a must listen! Paul gives us a masterclass on how to use #instagram to promote your property and your #brand. If you want to check out Paul and all of his amazing content head on over to @thesocialmediahotelier. Paul also mentioned his new programme for hospitality called InstaBooked and he is currently offering lifetime access for an amazing 50% discount - once it's gone, it's gone! Visit https://thesocialmediahotelier.com/earlybird for more details. What did you think of this episode? Give us a share if you got value! #property #podcast #vacationrentals #airbnbhosts ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Episode 16 of Season 2. It's been a crazy week and we have so much to fill you in on! Divine Cheesecake & We've been hacked!In this episode we fill you in on our trip to Barcelona for the @scale.show, we catch up with Lisa for a game of Review Roulette and she gives us the low-down on an important project she is working on for our business with @touchstaywelcome and we let you now what it's like to have all of your #Airbnb accounts hacked all at once! What did you think of this episode? Send us a DM on instagram @secretservicedpodcast to let us know!#propertymanagement #airbnbhack #boostly #podcast @hostawaycom @casaamalia1950 - cheesecake! @boostlyuk ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Episode 15 of Season 2 has landed! Is this the half-way point in the season?? Barcelona Bound & Gerri Halliwell's Highlights In this episode we talk about onboarding new properties under management and how important it is to set realistic expectations for your landlords from the outset, we look ahead to an exciting trip to Barcelona next week and we ask the question - Hostaway- is it working?? We hope you enjoy the episode!Don't forget to send us a DM on instagram @secretservicedpodcast to let us know what you think of the podcast so far. #landlords #barcelona #vacationrentals #aparthotels #podcast @hostawaycom @scale.show ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
A little bit later than usual but Episode 14 of Season 2 is here!The Big Bad Wolf & Lisa's Marriage ProposalIn this episode Mark recounts his week tracking bears and wolves in mountains of Italy, Caroline gives us a run-down of her first week flying solo and she makes a brave pledge to get Booking com to sort out their financial dealings and the pair talk about their differing outlook on the routine jobs within the business! We hope you enjoy the episode!Don't forget to send us a DM on instagram @secretservicedpodcast to let us know your are out there!#vacationrentals #servicedaccommodation #maintenance #podcast @hostawaycomABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 13 of Season 2 - Double Bookings & The Entrepreneurial Paradox In this episode we give a run down of our visit to the #shortstaysummit in London, we talk about the stress of double bookings as we attempt to tie up loose ends with our #channelmanager switch to Hostaway, and we reflect on the entrepreneurial paradox ahead of Mark's jolly jaunt to Italy next week. We hope you enjoy the episode!Don't forget to send us a DM on instagram @secretservicedpodcast to let us know your are out there!#vacationrentals #servicedaccommodation #hospitality #podcast @hostawaycom ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 12 of Season 2. It's been a busy week! In this episode we give the low down on the big switch over to our new channel manager, we reminisce about running the business from sunny Mallorca (which seems like a lifetime ago already) and we look ahead to the #shortstaysummit this week in London We hope you enjoy the episode! Don't forget to send us a DM on instagram @secretservicedpodcast to let us know your are out there! #channelmanager #digitalnomad #holidayletowner #servicedaccommodation #hospitality @hostawaycom ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Here it is! Welcome to Episode 11 of Season 2. Find out what has been happening for us this week in the crazy world of #servicedaccommodation! In this packed episode we talk about changing locks (again!), we speculate about whether Booking.con are deliberately being obstructive when it comes to paying hosts their money and we celebrate the 1 year anniversary of the @netgainclub. And we have a very special offer exclusively for our listeners that expires 24hrs after this episode goes live- listen in for more details! Don't forget to send us a DM on instagram @secretservicedpodcast if you are enjoying the pod (Mark is feeling insecure this week!) #booking #curveballs #hostaway #servicedaccommodation #hospitality @hostawaycom @igloohomesg ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
It's landed! Welcome to Episode 10 of Season 2. In this packed episode we talk about changing locks and changing channel managers, team training, and the art of replying to guest reviews (and how not do it!)We also catch up with Lisa again and play our first game of Review Roulette in Season 2!Don't forget to like, subscribe and leave us a review!Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast#staycation #guestreviews #hostaway #servicedaccommodation #hospitality @hostawaycom @edjproperty @cuedesk ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 9 of Season 2. We've been traveling the length and breadth of the UK this week and we have lots to report! In this episode we talk about our team outing to the Coach House in Hambledon, we prepare to launch our WhatsApp #marketing campaign, we share plans for upgraded service to our #landlord clients and we play a game of Mr and Mrs! Don't forget to like, subscribe and leave us a review! Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast#team #channelmanager #hostaway #servicedaccommodation #hospitality @hostawaycom @stay.newforest @hambledon_vineyard @cuedesk ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Episode 8 of Season 2. It's been a busy week with plenty of ups and downs to share as always! In this episode we talk about a new #aparthotel that we have taken under management and the commitment we have made to launch by the Easter weekend! We have a hilarious update on how the flooded bathroom saga played out and we talk about our plans to ditch some of our #smartlocks. Let us know in the comments what you thought about this week's episode! Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast#planning #podcast #hospitality #property #propertyinvestment ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Episode 7 of Season 2 is here and we have so much to share including another very special guest! In this episode we talk about our #techstack and our hunt for a new channel manager, we talk about our plan to take a break from the business (to make it better!) and we speak to our special guest Joanne Simcock from @airhostandcleanltd. Quite honestly we could chat to Joanne all day- we talk about #redflags when it comes to working with landlord clients, how to manage landlord expectations and how to keep standards high when managing #servicedaccommodation at scale. Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast#SAmanagement #podcast #hospitality #airbnbABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Episode 6 of Season 2 has landed and we have got something special in store for you in this episode!
Welcome to Episode 4 of Season 2 and it's a chunky one! We talk in-depth about the press release the government made this week with regards the upcoming clamp-down on holiday-lets in England, we have an update on how the site visit at Eton House went with the planning Case Officer and we have another edition of At Your Serviced in which we chat to Ed and Lora from EDJ Property and Hinkley Homes. You can check out what Ed and Lora are up to over on their own Instagram accounts- @hinkleyhomes and @edjproperty Send us a DM on instagram @secretservicedpodcast if you are an Airbnb host and you would like to come and chat with us on our next edition of At Your Serviced. ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 3 of Season 2!In this episode Lisa gets a baptism of fire on her first shift with the business, we are talking about skill-based recruitment and we chat to Kim again about what to do when things go wrong with your cleaners! ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Welcome to Episode 2 of Season 2!In this episode we get de-listed by Booking.com, we make a big pledge to our team and we have news on that bombshell we promised in Episode 1ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
We are back for another season of The Secret Serviced Podcast! In Episode 1 of Season 2 - Christmas was ruined by roof repairs and exploding boilers, Booking.com steal our money again and the team now has a new international flavour! ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
Episode 29 is the Season 1 Finale! Mark and Caroline give a local celebrity the tour of Eton House and the whole team get together for a very special wrap up of 2023. Happy Christmas everybody! ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
In Episode 28 A despicable guest will stop at nothing to get a refund, Mark and Caroline are faced with a 20k repair bill for roof issues at various properties and another clean is missed with a guest left waiting outside the apartment! In another episode of At Your Serviced we chat to Cara Shardlow from Yorkshire Coast Holiday Lets. Cara operates 21 fabulous units across beautiful Whitby and Scarborough. She tells us the best and the worst things about being a short-term rental host and we play another game of Host in the Hot Seat. Cara tell us about an amazing challenge she is doing to raise money for Young Lives Vs Cancer. You can donate to her Just Giving Page here:https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.justgiving.com%2Fpage%2Fcara-shardlow-1698787986750%3Futm_medium%3Dfundraising%26utm_content%3Dpage%252Fcara-shardlow-1698787986750%26utm_source%3DcopyLink%26utm_campaign%3Dpfp-share%26fbclid%3DIwAR1o_wjgWVaJQkFiXt-DZDVzMvMLvF3xmiPV-UT2aTo6ntWyF1sNVTh7Urk&h=AT0ZtfKSinXglZ3xOMlz6Pso54vJjt-J5Rr5J9qXlgeXw_-yN50t_9d6vEM0DpcG59ggmEkx1a2-AHJ2WYoyP_fVwI0l6Y9ChKPlDzSgmfPqVQ8XyiBDLsdKHhGreDv78o1UfVj-uOoYou can also connect with Cara at @yorkshirecoastholidaylets on Instagram or book one of her amazing properties through her website https://yorkshirecoastholidaylets.co.uk ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
In Episode 27 A cleaner loses the plot and starts trying to charge for receiving WhatsApp messages, a landlord client bites off more than they can chew and Kim dons a Hazmat suit to clean The Madison this week! ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
In Episode 26 Mark and Caroline are talking all things systems. Mark tells us about the AI tool that is changing his life, Mark and Caroline discuss the challenges they are facing in syncing up systems with their new cleaning team and we hear about how the Gateway Accommodation team will double in the next few weeks!ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
In Episode 25 Mark and Caroline report back on a meeting they had with a real estate developer and agent in Dubai and the team tackle a suspected burglary and a big fire scare all in the space of a few days! In At Your Serviced, Mark and Caroline review their accommodations in Dubai. ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
In Episode 24 Mark and Caroline are recording all the way from Dubai. They have an update on their new ChatBot, they reveal the review they received from the difficult guest at Delven House from last week's episode, and frustrations continue to rise over the planning application for Eton House. Danielle is back for another round of Review Roulette and we are all introduced to Angry Danielle!ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
In Episode 23 Mark and Caroline secure a monster booking for Eton House, Caroline gets a bit emotional about the NIMBY responses to their planning application and they recount a frustrating interaction with a guest at Delven House. Kim is back for another round of Better Call Kim in which she hits us with a whole tool bag of practical maintenance jobs to get on top of during the slow season! ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
In Episode 22 Mark and Caroline lose a cleaner and find a new one within the space of a few days, one of their rental units becomes a casualty of the new fire regulations and a new management opportunity comes their way. In another round of At Your Serviced the team also chat to Dilip Gurung of Gurkha Stays. Dilip has an inspirational backstory and he is building a thriving serviced accommodation business over in Cardiff. You can check out what Dilip is up to and follow Gurkha stays over on instagram @gurkhastay ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
In Episode 21 Mark and Caroline talk about their Christmas photo shoot and the best guest review they've ever had, Genna has a big announcement to make and opportunity knocks! ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
In Episode 20 Mark and Caroline talk about the development of their new chatbot, Mark has a rant about the new fire safety regulations for holiday lets and they catch up with Danielle to reflectg on take-home messages from the Scale Rentals conference in London. Link to fire safety regulations for small paid sleeping accommodation:https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1147723/A_guide_to_making_your_small_paying-guest-accommodation_safe_from_fire.pdfABOUT THE SHOW Mark and Caroline Winship own, operate and manage serviced apartments, holiday homes and hotels across the UK. In the Secret Serviced Podcast they lift the lid on the inner workings of their serviced accommodation and hotels business with an entertaining day-to-day, warts 'n all account of the highs and lows of the hospitality industryGETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
In Episode 19 Mark and Caroline talk about dealing with a leak at Eton House, out of the box thinking for the alternative use for holiday-let properties and they prepare for a visit from the fire authority. Better Call Kim is back and the team talk about house rules and how to enforce them. ABOUT THE SHOW Mark and Caroline Winship own, operate and manage serviced apartments, holiday homes and hotels across the UK. In the Secret Serviced Podcast they lift the lid on the inner workings of their serviced accommodation and hotels business with an entertaining day-to-day, warts 'n all account of the highs and lows of the hospitality industryGETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
In Episode 18 The team come together to get some clarity on their brand vision, we launch a new feature on the podcast called At Your Serviced and Mark and Caroline talk about working with angel investors. Nikki Smith from Glasswing Stays is our first guest on At Your Serviced. You can connect with Nikki on instagram @glasswingstays, @mrandmrssmithdevelopments and @nikkismith ABOUT THE SHOW Mark and Caroline Winship own, operate and manage serviced apartments, holiday homes and hotels across the UK. In the Secret Serviced Podcast they lift the lid on the inner workings of their serviced accommodation and hotels business with an entertaining day-to-day, warts 'n all account of the highs and lows of the hospitality industryGETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
In Episode 17 More guests are freaked out by insects, Mark has an update on the new fire safety requirements for short-term let properties in the UK (link below) and Genna is back to talk about creating engagement through Instagram stories and plans to create a cohesive brand vision for Gateway Accommodation.Link to government guide to fire safety requirements for small paying guest accommodation: https://www.gov.uk/government/publications/making-your-small-paying-guest-accommodation-safe-from-fireABOUT THE SHOW Mark and Caroline Winship own, operate and manage serviced apartments, holiday homes and hotels across the UK. In the Secret Serviced Podcast they lift the lid on the inner workings of their serviced accommodation and hotels business with an entertaining day-to-day, warts 'n all account of the highs and lows of the hospitality industryGETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
In Episode 16 Mark and Caroline deal with a guest who is trying to blackmail them with a negative review, Danielle calls in from the beach for a game of Review Roulette and the team talk systems for the management of maintenance issues across the portfolio as it continues to grow. ABOUT THE SHOW Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business with an entertaining day-to-day, warts 'n all account of the highs and lows of the hospitality industryGETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening! You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! Hosted on Acast. See acast.com/privacy for more information.
© 2020-2025 Ivy Podcast Discovery LLC
