Podcast appearances and mentions of tyler kern

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Best podcasts about tyler kern

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Latest podcast episodes about tyler kern

Sportsradio 1310 and 96 7 FM The Ticket
KickAround #406 - "Season of the Underdog"

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later May 25, 2025 83:54


May 24, 2025 - The good Tyler Kern is here, with Peter Welpton to help preview the final day in the Premier League and enjoy the warm fuzzies of Sunderland finding their way back. Plus Lars checks in w/ his Spurs feelings, and Jeff Carlisle help sort out all the USMNT drama. Follow us on Facebook, Instagram and X Listen to past episodes on The Ticket’s Website And follow The Ticket Top 10 on Apple, Spotify or Amazon Music See omnystudio.com/listener for privacy information.

The KickAround
KickAround #406 - "Season of the Underdog"

The KickAround

Play Episode Listen Later May 25, 2025 83:54


May 24, 2025 - The good Tyler Kern is here, with Peter Welpton to help preview the final day in the Premier League and enjoy the warm fuzzies of Sunderland finding their way back. Plus Lars checks in w/ his Spurs feelings, and Jeff Carlisle help sort out all the USMNT drama. See omnystudio.com/listener for privacy information.

Shine 104.9 Podcast
Chaplain TK on Pet Grief - Shine 104.9 - January 2025

Shine 104.9 Podcast

Play Episode Listen Later Jan 24, 2025 7:08


Shine 104.9 host Darin Patzer catches up with radio chaplain Tyler Kern discussing the loss of a pet, and the hope we can have even when we experience heartache on this earthly journey.

Weaver: Beyond the Numbers
Property Taxes, An Appeal to the Appeals Process

Weaver: Beyond the Numbers

Play Episode Listen Later Jan 13, 2025 24:04


The tax assessor's notice isn't always the final say on what taxpayers must remit. Companies can easily appeal these decisions with a proactive appeal strategy for their real and personal property taxes . Property tax can encompass a large portion of your company's tax burden and with rising assessments there is a feeling of uncertainty in an already unpredictable economy. Weaver's state and local tax professionals, Jason Armstrong, Senior Manager, and Shane Stewart, Partner-in-Charge, join Tyler Kern for an episode of Weaver Beyond the Numbers to discuss how and why organizations should take a second look at their property tax appeal process. Both Armstrong and Stewart bring a wealth of knowledge and experience to the topic. First, Armstrong explained, “Businesses receive the appraisal and projected amount due. If you don't agree with this, you have the right to appeal.” “The tax is not yet due, and you have a period of time to reduce it,” Stewart added.  The process can be as simple as a tax professional talking with the assessor and sharing information to disputes the value. Some appeals will need go to a board hearing. Armstrong explained, “It's high-level, and you have only 15 minutes to state your case. Then the board makes a decision, which can also be appealed.” In appealing, Stewart noted, “You want to have someone with the technical ability to present the facts, and someone with relationships with jurisdictions.” Mistakes are also made in the assessment process, and having a professional who can uncover these oversights can help with the appeals process. So, what are the top mistakes in assessments? Armstrong highlighted several: “The assessor can make a mistake of course, but I see errors in understanding the useful life of assets. Obsolescence, either functional or economic, is another area where mistakes are made. Functional describes the loss of value due to the inefficiencies of an asset. Economic refers to loss of value due to external factors.” Not looking at an assessment can mean overpaying for years. Stewart explained, “Most taxpayers don't even know they can appeal, so be aware of this as a way to save money.” With Weaver's expertise in dealing with complicated property tax issues along with a deep understanding of the property tax appeal process, the team is equipped to make sure your business is minimizing its tax liability.   Subscribe to the Weaver: Beyond the Numbers podcast on Apple Podcasts and Spotify for the next episode of Beyond the Numbers. Learn about upcoming webinars and subscribe to Weaver's event invite list.

Weaver: Beyond the Numbers
Confessions of the QSA: An Introduction to the Payment Card Industry Data Security Standard

Weaver: Beyond the Numbers

Play Episode Listen Later Jan 13, 2025 20:30


As most in the industry know, a QSA must get certified by the PCI Security Standards Security Council to audit merchants for Payment Card Industry Data Security Standard (PCI DSS) compliance. Created in 2004 by major credit card brands, such as Visa and American Express, the council acts as a form of self-regulation. So, how did Weaver become an expert on PCI, and what types of solutions does it offer its clients? On this episode of Weaver: Beyond The Numbers, host Tyler Kern talked with Trip Hillman, Director of Cyber Security Services at Weaver, and Kyle Morris, Manager of IT at Advisory Services at Weaver. The trio dug into insights from Weaver's Quality Security Assessor and explored how Weaver dove headfirst into PCI. The PCI DSS applies to organizations that store, process, transmit or could affect the security of cardholder data. Companies that fall under this standard could do a variety of things, such as an annual self-assessment questionnaire, or bring in a third-party, independent QSA to do a full-blown report on compliance audit. Morris is a QSA and started at Weaver about eight years ago. A few years into his career, they had a client, a service provider, start getting asked by their customers if they knew anything about PCI and the report on compliance. At the time, they hadn't done anything with it, but decided to figure it out. That morphed into Weaver diving headfirst into PCI. “We help people with self-assessment questionnaires or SAQs and everything from full-on ROCs for Fortune 50 Cloud Providers to small merchants to SaaS solutions,” Morris said.

Sportsradio 1310 and 96 7 FM The Ticket
KickAround #387 - "Tournament Nobody Asked For"

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later Dec 8, 2024 84:40


December 7, 2024 - Tyler Kern joins Peter Welpton as Andy Swift calls in live as he continues his streak of being in attendance of every MLS Cup Final. After a review of the weird week of Premier League results, Sam Estrada and Cyera Hintzen from Dallas Trinity sit in-studio and discuss being 1st time professional footballers.  Follow us on Facebook, Instagram and X Listen to past episodes on The Ticket's Website And follow The Ticket Top 10 on Apple, Spotify or Amazon Music  See omnystudio.com/listener for privacy information.

The KickAround
KickAround #387 - "Tournament Nobody Asked For"

The KickAround

Play Episode Listen Later Dec 8, 2024 84:40


December 7, 2024 - Tyler Kern joins Peter Welpton as Andy Swift calls in live as he continues his streak of being in attendance of every MLS Cup Final. After a review of the weird week of Premier League results, Sam Estrada and Cyera Hintzen from Dallas Trinity sit in-studio and discuss being 1st time professional footballers. See omnystudio.com/listener for privacy information.

RIGHT Spokane Perspective
Simple Acts of Kindness Events with Chaplin Tyler Kern

RIGHT Spokane Perspective

Play Episode Listen Later Aug 16, 2024 29:40


Sportsradio 1310 and 96 7 FM The Ticket
KickAround #374 - "Pain Caves"

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later Aug 11, 2024 83:39


August 10, 2024 - Andy Swift and Peter Welpton celebrate and recap the USWNT winning their 5th Gold Medal with the 1-0 win over Brazil. Plus it's our annual Preview Show, w/ Lars Sivertsen on the Premier League, Tyler Kern on the Bundesliga and Master Tes on La Liga.   Follow us on Facebook, Instagram and X Listen to past episodes on The Ticket's Website And follow The Ticket Top 10 on Apple, Spotify or Amazon Music  See omnystudio.com/listener for privacy information.

The KickAround
KickAround #374 - "Pain Caves"

The KickAround

Play Episode Listen Later Aug 11, 2024 83:39


August 10, 2024 - Andy Swift and Peter Welpton celebrate and recap the USWNT winning their 5th Gold Medal with the 1-0 win over Brazil. Plus it's our annual Preview Show, w/ Lars Sivertsen on the Premier League, Tyler Kern on the Bundesliga and Master Tes on La Liga.  See omnystudio.com/listener for privacy information.

Sportsradio 1310 and 96 7 FM The Ticket
KickAround #370 - "Today, I Am a Flopper"

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later Jul 14, 2024 81:07


July 13, 2024 - The good Tyler Kern joins Peter Welpton to hash through the firing of Greg Berhalter and who might be the next USMNT manager and ESPN's Jeff Carlisle calls in w/ his reporting on all of it. Plus previes of the Euro and Copa Finals. Follow us on Facebook, Instagram and X Listen to past episodes on The Ticket's Website And follow The Ticket Top 10 on Apple, Spotify or Amazon Music  See omnystudio.com/listener for privacy information.

The KickAround
KickAround #370 - "Today, I Am a Flopper"

The KickAround

Play Episode Listen Later Jul 14, 2024 81:07


July 13, 2024 - The good Tyler Kern joins Peter Welpton to hash through the firing of Greg Berhalter and who might be the next USMNT manager and ESPN's Jeff Carlisle calls in w/ his reporting on all of it. Plus previes of the Euro and Copa Finals.See omnystudio.com/listener for privacy information.

Sportsradio 1310 and 96 7 FM The Ticket
KickAround #368 - "Which was the bigger dumpster fire?"

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later Jun 30, 2024 86:52


June 29, 2024 - Tyler Kern joins Peter Welpton to fight thru all of the drama and angst that is the US Men's National Team.  Jeff Carlise checks in w/ the team in KC. Can Berhalter save his gig, or does anyone really want him to? Also, the Euros have been a blast & a weather delay, in Germany? Follow us on Facebook, Instagram and X Listen to past episodes on The Ticket's Website And follow The Ticket Top 10 on Apple, Spotify or Amazon Music  See omnystudio.com/listener for privacy information.

The KickAround
KickAround #368 - "Which was the bigger dumpster fire?"

The KickAround

Play Episode Listen Later Jun 30, 2024 86:52


June 29, 2024 - Tyler Kern joins Peter Welpton to fight thru all of the drama and angst that is the US Men's National Team.  Jeff Carlise checks in w/ the team in KC. Can Berhalter save his gig, or does anyone really want him to? Also, the Euros have been a blast & a weather delay, in Germany?See omnystudio.com/listener for privacy information.

Closing the Books by IC System
Patient Advocacy in Healthcare from the Provider to Collections

Closing the Books by IC System

Play Episode Listen Later Jun 14, 2024 22:13


What does patient advocacy look like in 2021, and how has COVID-19 impacted the healthcare system from the patient to the provider and collection agencies? Kristina Gursky, Director of Healthcare Client Success at IC System, and Kenny Koerner, Director of Revenue Cycle at CGH Medical Center, helped host Tyler Kern break down this important and timely topic.

Closing the Books by IC System
Setting Expectations for Working with a Debt Collection Agency

Closing the Books by IC System

Play Episode Listen Later Jun 14, 2024 22:04


In general, the debt collection industry suffers from a poor reputation. And the idea that a consumer in debt could describe their experiences working with a debt collection agency as positive is strange tomany people. Closing the Books host Tyler Kern spoke with Brian Eggert, Marketing Specialist at IC System about these various perceptions and how to best set expectations when working with a debt collection company.Eggert began working at IC System in 2001 as a part-time debt collector to help pay for college. Since then, he has moved through a variety of positions leading to a depth of experience and understanding of the debt collection industry that few people have. His experience includes working in client services, RFP writing, and marketing with involvement in every department from operations to accounting to the mailroom. At present, he is a marketing generalist writing company content including websitecopy, blogs, social media postings, and internal business communications.The conversation kicked off with a look into the debt collection industry prior to the creation of the Consumer Financial Protection Bureau. Although IC System has a proven path of ethical collecting, “the collection industry(as a whole)used to be a littlewild and less regulatedprior to the arrival of the Consumer Financial Protection Bureau,” said Eggert.Eggert spoke about his company's focus on creating a positive consumer experience, one of the many reasons for its success. IC System surveys approximately 15,000 consumers/month and averages a 95% success rate in consumers being happy with how their issue was resolved. Not only is having such a high success rate a rarity within the industry, but the company takes it one step further by investigating the other 5% to find out what did not go well. This intriguing look into the debt collection industry continues to examine how IC System has evolved to meet evolving rules and regulations, measures call quality, addresses myths of working with an agency, benefits of outsourcing debt collections, recovery rates, and much more.The bottom line at IC System, they are prepared to help consumers resolve financial issues and assist clients in recovering lost business. “We are not just there to collect money,” said Eggert.IC System has over 85 years of experience in medical and dental debt collection, rent recovery and other business collections. For more information, visit https://www.icsystem.com/.

Closing the Books by IC System
How Does a Debt Collection Company Innovate?

Closing the Books by IC System

Play Episode Listen Later Jun 14, 2024 23:16


Lee Brockney is currently the Manager of Financial Planning and Analysis Manager at IC System. After 19 years with the company, he wears many hats today. He's in charge of general project pricing, financial forecasting, cost analysis, budget, and other ad-hoc reporting. He's also an active Chairman of the Innovation Committee. He's poised to discuss the innovation within IC System and how they encourage employees to make small changes to optimize their processes.As a collection agency, they work in an incredibly competitive field. “When you combine the pricing pressure with the regulation, it's ripe for innovation. If you're not figuring out ways to do things cheaper, smarter, not harder, you're going to be in a tough spot,” said Brockney. In 2018 IC Systems launched the Innovation Committee. It's an effort to support employees to feel ownership over processes and company changes. “We're always pushing process improvement. How can I be better tomorrow with simple changes?” said Brockney. Five to ten members meet quarterly to review every idea submitted. Employees can add their suggestions to a portal. Each quarter the committee selects the idea that is beneficial to all. IC System announces the winner and presents them with a $500 gift card and IC Innovation branded swag. The four winners are invited to the Annual President's Club Award Ceremony, honoring peer-nominated outstanding employees. “The peer aspect gives credence to the recognition,” noted host Tyler Kern.In 2019 the innovations we're focused on ecological changes. The company installed water bottle refill stations, evaluated and upgraded current energy processes and lightbulbs, and invested in solar energy. There was a company-wide consensus to improve the company's relationship with the environment. In 2020, when employees began working remotely, the innovation team was inundated with new submissions. Employees were eager to find ways to connect and maintain the IC System Culture. “One idea that came out was ‘IC Clubs,'” explained Brockney. It connected people outside of work again. Today, there are still active members of clubs, including “a Movie Club, Book Club, Cooking Club, Golf Club,” said Brockney.Primarily, collectors make up about 60% of the IC System workforce. The innovations are little changes. “We're dealing with ideas around ways we can make our collections systems better, little tweaks and ideas to make their jobs better,” said Brockney. “Everything we do, we try to do it in a way that's best for those we interact with.”IC System has over 85 years of experience in medical and dental debt collection, rent recovery and other business collections. For more information, visit https://www.icsystem.com/.

Closing the Books by IC System
Why Winning the BBB's Torch Award for Ethics Is Important for IC System

Closing the Books by IC System

Play Episode Listen Later Jun 14, 2024 17:09


The Better Business Bureau (BBB) has long been an organization that seeks to build trust between businesses and consumers. Most people are familiar with their grading, which is the result of customer reviews.They also have the Torch Awards for Ethics, and IC System is a 2021 winner. Discussing the award and what it means, Closing the Books host Tyler Kern spoke with IC System President and CEO John Erickson and Lisa Jemtrud, VP of Community Relations for BBB Minnesota.Jemtrud explained the basics of the award. “Its purpose is to lift up those businesses showcasing ethics, and it's been held annually since 2000.”Next, Jemtrud discussed eligibility. “You don't have to be accredited with the BBB but must have a letter grade of B or better. The company must be in the service area of Minnesota or North Dakota and be in a good financial position. Additionally, the business can't have a record of complaints or government actions.”Beyond those specifications, the determination of a winner focuses on four main aspects: how a company treats its customers, vendors and employees, as well as what they are doing for the community. An independent panel of judges from various industries also looks at the application and how it describes how the company executes ethics daily.John noted that IC System has long appreciated its affiliation with the BBB and its A+ rating. “We've been applying since 2010 and had been runner up before winning this year. The award embodies everything we're trying to do at IC.”IC System was so committed to this they even put it in their strategic plan. “It lines up with our core values, and it was a part of our strategy. We view it as a great accomplishment.”For more information, visit https://www.icsystem.com/.

Closing the Books by IC System
How Government and Utilities Organizations can Write Better RFPs

Closing the Books by IC System

Play Episode Listen Later Jun 14, 2024 23:50


Class was in session on Closing the Books as Tyler Kern got a crash course in the secrets behind writing an accurate collections RFP to capture vendors' attention and deliver the results businesses desire. IC System Proposal Manager Mark Pollard provided insights into what vendors like IC System look for in a well-written RFP that helps them communicate how their solutions will make a perfect fit for a prospect's business.There are many standards and requirements in an RFP that won't change over time, but Pollard said he'd seen his fair share of RFPs that had not changed in 20 years. With technology changing and many other aspects of a business rapidly evolving, Pollard recommended companies regularly review and update their RFP process and documents.A key consideration Pollard said that some businesses don't give full attention to during a collections RFP is their debt portfolio. “Know that the details of your debt portfolio are yours,” Pollard said. “The hesitancy I see with some buyers is they've been working with a collections vendor for a number of years. That collections vendor has accomplished a certain amount of success and returned a certain amount of dollars to them. When when you ask them about that success, and what has your incumbent provider accomplished over the last, say, four years, they say they don't feel right about sharing that; it's kind of maybe proprietary to the incumbent provider.” This information is the buyer's information, and they are within their rights to share it in an RFP.For more information, visit https://www.icsystem.com/.

Closing the Books by IC System
Keeping Up with Regulatory Change in the Collection Industry

Closing the Books by IC System

Play Episode Listen Later Jun 14, 2024 18:21


With 50 states and seemingly a different set of rules for each, keeping up with the regulatory changes in the collections industry can be tricky. But Michelle Dove, Corporate Counsel & Chief Compliance Officer at IC System, said it's all in a day's work. She joined host Tyler Kern to shed some light on the latest industry regulations and provide some best practices for keeping on top of the changes.Dove's primary job with IC System is to manage litigation. Still, she also spends a fair amount of time reviewing policies and procedures to ensure everything follows the ever-changing laws and regulations.“There are some federal laws that are overarching and govern everything we do,” Dove noted. “The FDCPA, in essence, tells debt collectors that you have to treat consumers fairly. The FCRA governs how we report debts if our clients elect a credit reports' accounts. The FCRA tells us how to do it right. The TCPA governs how we call consumers and mostly dictates how and when we can call cell phones.” And there are many other privacy-related laws debt collectors must follow.The more states that create their own regulatory operations and laws, the trickier compliance is for companies like IC System. It can get exhausting, but overall, Dove said it's a good thing.“I think for a long time in our industry, we collected debts a little bit unknowing of what the requirements or expectations were, and we usually found out when we got it wrong,” Dove said. “The good news, with all of this regulation, is it tells you how to collect debts the right way, and so ensuring compliance then is the next step.”For more information, visit https://www.icsystem.com/.

Closing the Books by IC System
Optimizing Account Receivable Recoveries During Tax Time

Closing the Books by IC System

Play Episode Listen Later Jun 14, 2024 13:45


Tax time for collections agencies is a time when conversions and recovery increase. This window of time when debtors may have additional funds is prime time for collection success. Discussing why this is and offering more insights, Bryan Campbell, Business Development Manager at IC Systems, joined Closing the Books host Tyler Kern.  “From an activity standpoint, it's a seasonal lift. Inbound volumes are up over 10%, conversion rates by 7%, and payment size by 20%,” Campbell shared.  Campbell attributed this rise in recovery to consumers wanting to meet their obligations. “There's a psychology to it. People get a refund and have the means to pay. Very rarely do consumers not want to at all. It's just they don't have the ability to do so.” “If they are exploring it or unhappy with previous results, it's time to get into it. The first refunds hit around early February, and you want to be ready to benefit when the money is there.”  Campbell also advised that turning accounts over to collection should happen after 90 days. From there, collectors can begin collecting on the account in about 35 days after the debt validation notice and the time consumers have to dispute it. “Most debts are collected within the first 90 days of delinquency. It decreases after that. If you wait longer, the value decreases. It's much lower after 120 days.” With strategies in place and the ability to negotiate settlements, many businesses can see Accounts receivable (AR) recovery increase during tax time and all the months of the year.  IC System has over 85 years of experience in medical and dental debt collection, rent recovery and other business collections.

Closing the Books by IC System
Mining the Hidden Revenue in Late Stage Utilities

Closing the Books by IC System

Play Episode Listen Later Jun 14, 2024 11:45


The utility industry is one of the many industries IC System helps collect on past-due accounts. Karen Jonas, Senior Vice President of Business Development for IC System, spoke with Closing the Books' Tyler Kern on how to help customers get back on track with their utility payments. IC System works with a plethora of utility companies of all size, like electric, gas, municipalities, or regulated or dysregulated. When some customers get behind on payments, staying on top of the accounts receivable (AR) can prove challenging for utilities after the winter months. Jonas' advice for these companies? As soon as the all-clear is given to disconnect an account, input that information into IC System as early as possible. “There are some utilities that will wait at least 60 or even 90 days before sending the accounts to a collection agency after they disconnect,” Jonas said. “The longer you wait, the tougher it is to go ahead and collect that money and get the return back to the utility.” Compounding the challenges for utility companies was the pandemic since many states extended their moratoriums on debt collections. “We had a few of our clients where… they were finally able to disconnect, and what took place was their AR — that was usually pretty normal for them — were four times the amount,” Jonas said. “It really was tough for them.” IC System works with over 120 different utilities, and they have different account stages they collect on from primary to warehouse. Jonas estimated that around 35% of this business are late-stage accounts, meaning two years or older. And these late-stage solutions can provide success on accounts that utilities may have given up on collecting. IC System has over 85 years of experience in medical and dental debt collection, rent recovery and other business collections. For more information, visit https://www.icsystem.com/.

Closing the Books by IC System
How Regulation F is Reshaping the Debt Collection Industry

Closing the Books by IC System

Play Episode Listen Later Jun 14, 2024 12:23


Returning guest Michelle Dove, Chief Compliance Officer and General Counsel for IC System, sits down with host Tyler Kern to discuss the changes implemented by Regulation F and how they've effected IC System as well as the broader debt collection world. “I am mainly tasked with understanding the law that applies to the collection industry and making sure that our practices are adhering to the law,” said Dove. So when it comes to understanding Regulation F, Dove is a go-to for IC System. “Regulation F is a series of rules that the CFPD introduced in late 2020 and 2021,” after becoming effective in 2021, the regulations supplement “the FDCPA,” said Dove. Dove said that while some things in the regulations aren't her favorite, “It really gives debt collectors more guidance…it really is a roadmap for IC…it tells us how to comply.” Regulation F effects how often you can call and how to report collection, among other things. The new 7-7-7 rule means that collectors can call 7 times within a 7 day period and if they talk to a consumer, then, “we can't call them again for 7 days after that,” explained Dove. Credit reporting under Regulation F has also changed, “Now, in order to credit report an account, you need to communicate with the consumer first and so, that would be sending a letter,” said Dove. For IC System, “The most focus went on changes that impact out initial notice.” While the notification was standardized before, the model sample notice given through Regulation F changed the format and information needed to adhere to this new regulation. And while bigger agencies might have incorporated changes more quickly, IC did not have any delays in service throughout the transition, just more disputes engaged from that initial notice requirement across the board. “It's still a learning process,” said Dove, but learning always means improvement. IC System has over 85 years of experience in medical and dental debt collection, rent recovery and other business collections. For more information, visit https://www.icsystem.com/.

Closing the Books by IC System
National Licensure in the Collections Industry with Chris Morris

Closing the Books by IC System

Play Episode Listen Later Jun 14, 2024 11:06


A collections agency that is nationally licensed ensures compliance within each state it operates. Chris Morris, VP of Client Success at IC System, spoke with Tyler Kern about the ins and outs of being nationally licensed in the collections industry.Becoming a nationally licensed collections agency is a complex, intricate process that can take a year. And with the sensitive financial transactions at stake, states need to maintain a high level of confidence that the agency in question abides by all proper regulations.IC System handles its licensing in-house and ensures the correct handling of each state's requirements for operation. “There are vendors that collection agencies can hire to do the licensing for them,” Morris said. “But we choose not to do that.”IC System has over 85 years of experience in medical and dental debt collection, rent recovery and other business collections. For more information, visit https://www.icsystem.com/.

Closing the Books by IC System
Security and Compliance in the Collection Industry

Closing the Books by IC System

Play Episode Listen Later Jun 14, 2024 18:00


When it comes to the debt collection industry, many consumers who have been affected by past due debt have had negative experiences with the debt collectors contacting them. After the financial crash of 2008, the federal government created the Consumer Financial Protection Bureau (CFPB) to regulate the debt collection industry and protect consumers from unfair collection practices.IC System, founded in 1938 and 2021 winner of the Better Business Bureau's Torch Awards for Ethics, is dedicated to working with consumers in a way that assists them in addressing their debts in an ethical and kind manner. Additionally, the company works diligently to ensure the organization stays up-to-date in understanding and complying with federal and state regulations. Michelle Dove, Corporate Counsel and Chief Compliance Officer, IC System spoke with Tyler Kern about the importance of compliance and security measures within the debt collection industry. And, with 20 years' experience working for and with IC Systems, Dove's expert understanding of compliance is readily apparent as she explains a variety of issues at a level understandable to compliance professionals and business leaders alike. So why is compliance such a hot topic? Dove noted that “it's front of mind for a lot of business leaders right now because the regulatory environment, I'd say is pretty intense under this administration there is a lot more activity than we saw with the prior administration.” With the increased activity, debt collectors need to make sure they stay current frequently released new rules, address issues quickly, and deal with a rise in investigations by regulatory bodies.‘On the security end, we're hearing every day about cyber-attacks and cyber criminals and so this is certainly a topic that's keeping business leaders up at night and giving them sweaty palms,” said Dove. As a business partner, IC System understands the importance of ensuring compliance with federal and state regulations to be a good business partner and keep both IC System's and its clients safe.As for the CFPB, Dove explained that this particular branch of government was created to protect consumers and rid the debt collection industry of bad practices that negatively affected consumers. Among the many rules that Dove mentions and simplifies for guests' understanding include the FTCPA (must be nice to consumers), the TCPA (must have consumers' permission to contact them on their cell phones), and FCRA (which requires companies to follow fair credit reporting requirements. And this barely touches the federal rules and doesn't even begin to address rules that are specific to each of the fifty states. So, what does Dove think of the CFPB?“Does the CFPB make life hard for us from time to time – yes. Is it entirely a bad thing – no, I don't think so. I think for a company like IC System, they give us the rules, we follow the rules, and everyone can get along well.”IC System has over 85 years of experience in medical and dental debt collection, rent recovery and other business collections. For more information, visit https://www.icsystem.com/.

Closing the Books by IC System
How Collection Agencies Can Benefit from Customer Satisfaction Surveys

Closing the Books by IC System

Play Episode Listen Later Jun 14, 2024 11:31


Business leaders in B2C industries are quite familiar with post-call customer satisfaction surveys. After all, they're one of the most effective and practical ways to measure consumer sentiment.However, the debt collections market is one industry that hasn't implemented this aspect of consumer experience – until recently.Tim Scholl is IC System's Call Center Support Supervisor, as well as the one who built the company's Consumer Satisfaction Survey (CSAT) in 2017. Podcast host Tyler Kern tapped Scholl's expertise in this area to find out what benefits and insights this system has provided since then.Although customer satisfaction surveys are standard for most consumer-facing businesses, this was not the case for the debt collection industry. In fact, when IC System first launched their post-call survey initiative, it was the only collections agency doing this.But, since September 2018, Scholl's CSAT system has garnered over 450,000 responses from consumers, and the information they gained from those responses was enlightening.“We see a big jump in conversion rate and payment size when people say that they are treated professionally, so we're ecstatic about the results that we're seeing,” Scholl said.Although the call center support team has their own internal scoring system for measuring employee results, “that doesn't necessarily reflect the consumer experience.”These surveys allow Scholl and the leadership team to assess how consumers feel about their call experience without having to have a potentially difficult conversation.“We treat them the best that we can, which then reflects back on us, which then reflects on who that original creditor might have been,” Scholl noted.Subscribe to the Closing the Books podcast today to get the latest news and insights on the debt collections industry.

Sportsradio 1310 and 96 7 FM The Ticket
KickAround #365 - "Champions League Final Party"

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later Jun 2, 2024 77:36


June 1, 2024 - Andy Swift and Tyler Kern are on location, hosting a watching party for the UCL Final.  Follow us on Facebook, Instagram and X Listen to past episodes on The Ticket's Website And follow The Ticket Top 10 on Apple, Spotify or Amazon Music  See omnystudio.com/listener for privacy information.

The KickAround
KickAround #365 - "Champions League Final Party"

The KickAround

Play Episode Listen Later Jun 2, 2024 77:36


June 1, 2024 - Andy Swift and Tyler Kern are on location, hosting a watching party for the UCL Final. See omnystudio.com/listener for privacy information.

Sportsradio 1310 and 96 7 FM The Ticket
KickAround #363 - "Rooting for Your Team to Lose"

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later May 19, 2024 73:27


May 18, 2024 - Andy Swift and Peter Welpton call up Tyler Kern to talk about the entertaining final day of the Bundesliga, while also lamenting the likely limp one in the Premier League. Plus, is VAR getting the boot? Jesse got a new job and the "Million Dollar Napkin". Follow us on Facebook, Instagram and X Listen to past episodes on The Ticket's Website And follow The Ticket Top 10 on Apple, Spotify or Amazon Music  See omnystudio.com/listener for privacy information.

The KickAround
KickAround #363 - "Rooting for Your Team to Lose"

The KickAround

Play Episode Listen Later May 19, 2024 73:27


May 18, 2024 - Andy Swift and Peter Welpton call up Tyler Kern to talk about the entertaining final day of the Bundesliga, while also lamenting the likely limp one in the Premier League. Plus, is VAR getting the boot? Jesse got a new job and the "Million Dollar Napkin".See omnystudio.com/listener for privacy information.

Sportsradio 1310 and 96 7 FM The Ticket
KickAround Tuesday - "Dos a Cero, Volume 11"

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later Mar 25, 2024 58:19


March 25, 2024 - The good Tyler Kern grabs the opportunity to talk about his 1st love, "The Yanks" with Peter Welpton as they review, discuss, debate the USMNT three-peat as Nations League Champions - the lows and highs, Gio, Greg, the Chant - all of it here for the soccer lovin' P1 Follow us on Facebook, Instagram and X Listen to past episodes on The Ticket's Website And follow The Ticket Top 10 on Apple, Spotify or Amazon Music  See omnystudio.com/listener for privacy information.

The KickAround
KickAround Tuesday - "Dos a Cero, Volume 11"

The KickAround

Play Episode Listen Later Mar 25, 2024 58:19


March 25, 2024 - The good Tyler Kern grabs the opportunity to talk about his 1st love, "The Yanks" with Peter Welpton as they review, discuss, debate the USMNT three-peat as Nations League Champions - the lows and highs, Gio, Greg, the Chant - all of it here for the soccer lovin' P1See omnystudio.com/listener for privacy information.

Sportsradio 1310 and 96 7 FM The Ticket
KickAround #350 - City storm back over Newcastle

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later Jan 14, 2024 82:33


December 13, 2024 - Tyler Kern returns to fill in with Peter Welpton.  Lars Sievrtsen also joins to remember 'der Kiser', Franz Beckenbauer.  Also catch up in the Premier League day, how best to buy tickets in England with "Our Guy", a B'Liga catch up, and more. Follow us on Facebook, Instagram and X Listen to past episodes on The Ticket's Website And follow The Ticket Top 10 on Apple, Spotify or Amazon Music See omnystudio.com/listener for privacy information.

The KickAround
KickAround #350 - City storm back over Newcastle

The KickAround

Play Episode Listen Later Jan 14, 2024 82:33


December 13, 2024 - Tyler Kern returns to fill in with Peter Welpton.  Lars Sievrtsen also joins to remember 'der Kiser', Franz Beckenbauer.  Also catch up in the Premier League day, how best to buy tickets in England with "Our Guy", a B'Liga catch up, and more. Follow us on Facebook, Instagram and X Listen to past episodes on The Ticket's Website And follow The Ticket Top 10 on Apple, Spotify or Amazon Music See omnystudio.com/listener for privacy information.

Sportsradio 1310 and 96 7 FM The Ticket
KickAround #346 - Villa's Big Week

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later Dec 10, 2023 74:13


Saturday, December 9, 2023 - Tyler Kern joins Peter Welpton to talk about Villa's follow up win vs Arsenal, after beating City just a few days ago. Plus, ManUtd's historic loss, Andy Swift calls in from MLSCup and we dive into the 2024 Copa America.  Follow us on Facebook, Instagram and X Listen to past episodes on The Ticket's Website And follow The Ticket Top 10 on Apple, Spotify or Amazon Music See omnystudio.com/listener for privacy information.

The KickAround
KickAround #346 - Villa's Big Week

The KickAround

Play Episode Listen Later Dec 10, 2023 74:13


Saturday, December 9, 2023 - Tyler Kern joins Peter Welpton to talk about Villa's follow up win vs Arsenal, after beating City just a few days ago. Plus, ManUtd's historic loss, Andy Swift calls in from MLSCup and we dive into the 2024 Copa America.  Follow us on Facebook, Instagram and X Listen to past episodes on The Ticket's Website And follow The Ticket Top 10 on Apple, Spotify or Amazon Music See omnystudio.com/listener for privacy information.

Sportsradio 1310 and 96 7 FM The Ticket
KickAround Tuesday - November 21, 2023

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later Nov 21, 2023 57:50


The good Tyler Kern joins to talk about and react to the USMNT games vs Trinidad, and yes, work thru the shocking Dest incident. Beyond that, there was still a lot to discuss and debate.  Plus some thoughts on the Premier League's point deduction on Everton and what that means for City. See omnystudio.com/listener for privacy information.

The KickAround
KickAround Tuesday - November 21, 2023

The KickAround

Play Episode Listen Later Nov 21, 2023 57:50


The good Tyler Kern joins to talk about and react to the USMNT games vs Trinidad, and yes, work thru the shocking Dest incident. Beyond that, there was still a lot to discuss and debate.  Plus some thoughts on the Premier League's point deduction on Everton and what that means for City. See omnystudio.com/listener for privacy information.

Sportsradio 1310 and 96 7 FM The Ticket
KickAround #339 - August 19, 2023

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later Aug 20, 2023 80:37


This is the one where Andy & Peter celebrate "the return of Lars!" (who's been writing a book) to talk about Liverpool's win, United's loss and Brighton winning on all fronts. Plus, Tyler Kern on Kane's new German home and a talk about players 'on the take'. See omnystudio.com/listener for privacy information.

The KickAround
KickAround #339 - August 19, 2023

The KickAround

Play Episode Listen Later Aug 20, 2023 80:37


This is the one where Andy & Peter celebrate "the return of Lars!" (who's been writing a book) to talk about Liverpool's win, United's loss and Brighton winning on all fronts. Plus, Tyler Kern on Kane's new German home and a talk about players 'on the take'. See omnystudio.com/listener for privacy information.

Sportsradio 1310 and 96 7 FM The Ticket
KickAround #333 - July 8, 2023

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later Jul 9, 2023 81:43


This is the one where Andy is still out "doing Gold Cup stuff", so Tyler Kern returns to fill that giant hole in Peter's heart. Lots of transfer window discussion, a great new soccer commercial, and reaction to the USMNT run in the Gold Cup. See omnystudio.com/listener for privacy information.

The KickAround
KickAround #333 - July 8, 2023

The KickAround

Play Episode Listen Later Jul 9, 2023 81:43


This is the one where Andy is still out "doing Gold Cup stuff", so Tyler Kern returns to fill that giant hole in Peter's heart. Lots of transfer window discussion, a great new soccer commercial, and reaction to the USMNT run in the Gold Cup. See omnystudio.com/listener for privacy information.

Sportsradio 1310 and 96 7 FM The Ticket
KickAround #332 - June 24, 2023

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later Jun 25, 2023 81:05


This is the one where Andy is out, so again off the bench is Tyler Kern to talk all about USMNT, help difuse any Gold Cup/Nations League confusion, play "what did Gareth say?" and talk USWNT w/ Meg Swanick.See omnystudio.com/listener for privacy information.

The KickAround
KickAround #332 - June 24, 2023

The KickAround

Play Episode Listen Later Jun 25, 2023 81:05


This is the one where Andy is out, so again off the bench is Tyler Kern to talk all about USMNT, help difuse any Gold Cup/Nations League confusion, play "what did Gareth say?" and talk USWNT w/ Meg Swanick.See omnystudio.com/listener for privacy information.

The KickAround
KickAround Episode #322 - April 1, 2023

The KickAround

Play Episode Listen Later Apr 2, 2023 82:40


The good Tyler Kern sits in for Andy (on Dallas Cup duty) and the guys dig into City's dominating win over L'Pool, Arsenal's response and the rest of the very important results in the Premier League.  Plus a big match at the top of the B'Liga and Peter's suggestion for who should be the new USMNT manager.See omnystudio.com/listener for privacy information.

Sportsradio 1310 and 96 7 FM The Ticket
KickAround Tuesday - March 28, 2023

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later Mar 28, 2023 39:49


The good Tyler Kern joins to discuss the USMNT 1-0 win over El Salvador and the team's overall body of work over these last two games. And, should we not be discussing Hugo as an option for the open manager's gig?See omnystudio.com/listener for privacy information.

The KickAround
KickAround Tuesday - March 28, 2023

The KickAround

Play Episode Listen Later Mar 28, 2023 39:49


The good Tyler Kern joins to discuss the USMNT 1-0 win over El Salvador and the team's overall body of work over these last two games. And, should we not be discussing Hugo as an option for the open manager's gig?See omnystudio.com/listener for privacy information.

Sportsradio 1310 and 96 7 FM The Ticket
Episode #319 - March 11, 2023

Sportsradio 1310 and 96 7 FM The Ticket

Play Episode Listen Later Mar 12, 2023 82:15


This is the one where Andy and Peter, again, are back in the studio for a live show and start off by discussing the oddity of Liverpool's back-to-back performances and the wonderful race at the bottom of the Premier League.  Tyler Kern joins in for B'Liga talk and Peter has an "idea" - uh oh.  See omnystudio.com/listener for privacy information.

Weaver: Beyond the Numbers
Understanding Direct Pay Permits and Their Tax Benefits

Weaver: Beyond the Numbers

Play Episode Listen Later Jan 31, 2023 14:49


Direct pay permits, which allow taxpayers to pay sales tax directly to the state rather than sellers, are becoming more common. Many businesses see direct pay as an essential element to the management of their state and local tax obligations, however there are still many questions. How do direct pay permits work and how are they best utilized? Key Points: 1. Direct pay allows qualified buyers to pay taxes directly to the state comptroller rather than to the seller 2. Offering direct pay for customers can generate significant long-term tax savings 3. Holders of direct payment permits may issue blanket exemption certificates in lieu of paying taxes when purchasing, leasing or renting taxable items On the latest “Weaver Beyond the Numbers,” host Tyler Kern talked to Weaver's Mayur Naik, Partner, State and Local Tax Services and Shane Stewart, Partner-in-Charge, State and Local Tax Services to explored how direct pay can simplify sales taxes.“It's a mechanism that's offered by a lot of the states that allows a taxpayer or purchaser to pay the tax directly to the state instead of paying to their vendor,” said Naik. Naik added that once a system is in place, direct pay can generate significant tax savings, and a well-designed process can provide granular reporting about the tax status of each item purchased. Stewart further explained there's not enough knowledge surrounding direct pay and his goal has also been raising awareness. “Many businesses are not aware these programs exist. We're just trying to get the word out, so taxpayers know that this is not burdensome. It's not administratively challenging to maintain compliance in this space and there are professionals on our team who specialize in helping clients manage and fully utilize their direct pay permits,” said Stewart. With Weaver's experience in dealing with complicated state and local tax issues along with a deep understanding of the direct pay permitting and compliance process, the team is equipped to make sure your business is minimizing its tax liability. Subscribe and listen to future episodes of Weaver: Beyond the Numbers on Apple Podcasts or Spotify.

The KickAround
Episode #315 - November 5, 2022

The KickAround

Play Episode Listen Later Nov 6, 2022 52:51


An odd, short episode - pushed to an early Saturday time slot, Peter is joined by Tyler Kern while Andy is at MLS Cup - his 27th - and remaining as one of the few who have been to all of them. Ever.  Plus, World Cup injury talk, Premier League action and more. See omnystudio.com/listener for privacy information.