This collection of podcasts features Technology, News, and Information about the industry and regarding the Avaya communications platforms and partners. Hosted by Avaya's Fletch, John Deavers and John 'Sarge' Stone and joined by field reporter Tricia Howard from Carousel Industries with a 'view from…
Listen in as Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Businesses are facing the need to adopt work-from-anywhere mindsets, policies, and practices. What does this mean as you ponder a hybrid model that combines remote work with returning to the office? How can you meet the needs of today’s “everything customer,” who wants to be left alone, yet remain connected? How do you deliver in a new economy of experiences, where you need to provide agile, hyper-personalized interactions for both customers and employees? What new solutions and innovations can enable game-changing customer engagement and organizational efficiency? Join us for insightful answers to top-of-mind questions.
Listen in as Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Businesses are facing the need to adopt work-from-anywhere mindsets, policies, and practices. What does this mean as you ponder a hybrid model that combines remote work with returning to the office? How can you meet the needs of today's “everything customer,” who wants to be left alone, yet remain connected? How do you deliver in a new economy of experiences, where you need to provide agile, hyper-personalized interactions for both customers and employees? What new solutions and innovations can enable game-changing customer engagement and organizational efficiency? Join us for insightful answers to top-of-mind questions.
Contact Centers need to become intelligent, work-from-anywhere Customer Experience Centers to enable organizations to better serve the “everything customer” in today's experience economy. Providing more insight, more context and better outcomes for more personalized and empathetic interactions between a brand and its customers. TechTarget talks to Anthony Bartolo, Chief Product Officer at Avaya, about the factors driving change in CCaaS.
Contact Centers need to become intelligent, work-from-anywhere Customer Experience Centers to enable organizations to better serve the “everything customer” in today’s experience economy. Providing more insight, more context and better outcomes for more personalized and empathetic interactions between a brand and its customers. TechTarget talks to Anthony Bartolo, Chief Product Officer at Avaya, about the factors driving change in CCaaS.
LumenVox Is Listening! We sit down with Jeff Hopper to discuss the impacts of encryption, enhanced audio capabilities, and a new Configuration AI Gateway...PLUS orderability through Avaya AND an early adopter opportunity for Avaya partners!
Using their unique "PhonePrinting" approach, Pindrop secures the phone channel using 1,000+ unique acoustic features of a caller to deliver remarkably efficient fraud protection and customer authentication with an 80+% success rate. The ultimate goal of a fraudster is to steal YOUR money...not only in banks but also in insurance and retail. The same technology approach delivers powerful customer authentication.
Using PhonePrinting to secure the phone channel to deliver remarkably efficient fraud protection and customer authentication
READSPEAKER Text to Speech Technology 8andOut Podcast by Avaya DevConnect 8 & Out
AMC Technology 8andOut Podcast by Avaya DevConnect 8 & Out
Intranext 8andOut Smart SIP PCI by Avaya DevConnect 8 & Out
The Federal Communications Commission this week paved the way for hundreds of rural phone and broadband providers to waive fees that would otherwise be incurred by customers experiencing economic challenges as a result of the COVID-19 pandemic. These include late payment fees as well as installation and cancellation fees for consumers signing up for, or looking to switch providers of, Digital Subscriber Line (DSL) broadband services in order to work from home or access remote learning.
We sat down with long-time partner RSI to discuss their world-class solutions harness the power of telecom metrics to track, monitor and manage the performance of network facilities and drive business outcomes. These guys know the business. AND - they have solution already in place for Avaya Cloud Office! Solutions for Avaya communication platforms including ACO, IP Office, Aura/CM
The FCC is launching a new telehealth program aimed at using $200 million in new federal funding to improve connected health services. @AjitPaiFCC unveiled the new program today, and an update on the Connected Care Pilot Program, which aims to improve telehealth access in remote and rural parts of the country.
With the current pandemic, millions of workers are home with IP telephony solutions But what about 911? What if a small child used that phone to dial 911? Avaya can help make that device compliant with SecureNOW from @911Secure, LLC. Avaya's SELECT 911 Partner
On Friday, FCC Chairman @AjitPaiFCC announced the commission has issued a waiver that will allow ZOOM and WebEx to operate without fear of being penalized by additional fees intended for carriers, due to their massive increase in service minutes being provided. #SmartGov
The Federal Communications Commission has solicited nominations for the Hospital Robocall Protection Group, a new federal advisory committee dedicated to combatting robocalls to hospitals. The group will focus on issuing best practices on how phone companies can better combat unlawful robocalls made to hospitals, as well as how hospitals can better protect themselves from such calls. The creation of this group is a result of the TRACED Act, which gave the FCC additional tools and flexibility to combat malicious spoofing and scam robocalls.
The FCC has announced that the March 31 open meeting will continue as planned, however, the meeting will take place over video conference in light of the current CORVID-19 Coronavirus pandemic. The public is welcome to watch at http://www.fcc.gov/live
The FCC re-confirms that during the COVID-19 Coronavirus pandemic, 'the mission to serve the public is ongoing'. To that end, libraries and schools are permitted to allow the public to access E-Rate funded WiFi hotspot services, as long as they do so free of charge, and NOT jeopardize their E-Rate funding eligibility.
RapidDeploy CEO, Co-Founder, and Industry Disruptor Steve Raucher talks to Fletch to discuss the imminent migration to Cloud for 911 PSAPs - and what we can do now that they are there. Don't miss this exciting clash of wits between these 2 hardheaded technologists.
Federal Communications Commission Chairman Ajit Pai held a conference call yesterday with television and radio broadcasters and broadcaster trade associations to thank broadcasters for their efforts to educate the American people about the coronavirus pandemic and discuss additional ways that broadcasters can help Americans stay safe and informed during the coronavirus outbreak.
CALLING ALL NENA MEMBERS - TIME TO VOTE !!! Voting for NENA’s 2020-2021 Board of Directors is now open! Be sure to watch for your OFFICIAL EMAIL from @911NENA911 with your special link to cast your vote. This is YOUR organization and YOUR voice int he industry. Vote for your new leaders TODAY#
While doing some voiceover work for a video today, my dear friend from Germany called me, And we got into a great conversation about UC, Artificial intelligence, and the impact on the world that the Coronavirus as had. There's a video version of this on my YouTube channel as well. YouTube: https://youtu.be/w7zM4dg_0dE
During this novel Coronavirus pandemic, FCC Chairman Ajit Pai obtained commitments From several broadband service providers to keep Americans connected and increase speed where possible for the next 60 days.
We sit down with Matthew Kelly of Spectrum Real Time Solutions to discuss contact center and enterprise data displays and the importance of statistics reporting in the workplace.
FCC Commissioner Jessica Rosenworcel Issues a statement on the effect of the coronavirus and the digital divide that exists in the US. She calls for Data Cap reviews, as well as broadband carriers input on dealing with the issue for Tele-Working, Tele-Health, and Tele-medicine.
This month the @FCC will be discussing several important issues like #RoboiCalling. Thes meetings are YOUR opportunity to guide the Commission through the ECFS Electronic Comment Filing System where anyone can comment.
As early as January, Avaya donated audio and video equipment in Whuhan China and hospitals in the region have used Avaya solutions to help medical personnel perform remote consultation and enable patients to visit virtually with loved ones. As a global company, with global responsibilities and we have decided to provide Avaya Spaces collaboration software free, to all educational institutions along with non-profit organizations worldwide.
Robocall eradication efforts continue to be a priority at the FCC with Chairman Ajit Pai leading the charge appearing on Fox and Friends and introducing important measures later this month at the FCC Open Meeting. Listen to the latest update HERE.
A global leader in Long-Reach #POE, NVT Phybridge sits down with Avaya APN host Bill Petty to discuss tremendous cost and time savings (up to 90% reduction!) through seamless IP modernization. NVT Phybridge strongly supports Modern LAN implementation, and has recently moved into a full Resale relationship with Avaya.
We sit down with John Florence of XIMA to discuss the continued evolution of their Chronical #CallAccounting solution for both Avaya Aura and IP Office. HTML user interface provides better security and reduced server footprint. Recently OEM by Avaya as Avaya Call Recording for the Avaya IP Office. John opens up about the value of the DevConnect Program and how it has helped them to get to where they are today with Avaya.
While attending 911 GTW in Washington this year, I had the extreme honor of being joined by FCC Deputy Director of Public Safety and Homeland Security David Furth and get a complete rundown of Kari's Law and the RAY BAUMS Act §506 requiring Dispatchable Location being sent to 911 centers.
It's always a great opportunity to sit down with Kim Scovill, executive director of @iCERT1st and long term prior director of the NG911 Institute. iCERT has been on a wild growth spurt, increasing in size by 30% this past year, adding major logos like Amazon and Microsoft to the list of members and directors. We talk about what iCERT does and the impact on the industry that is created by its presence.
While attending the NENA GTW2020 event last week, the NG-911 Institute Tech Showcase featured several speakers on tech. John Chiaramonte from Mission Critical covered cybersecurity, and sitting right next to me was cyber-guru Chuck Spaulding from Palm Beach County. Both joined me for an informative and enlightening podcast that you shouldn't miss!
Once again I get to say 'Mahallo' to my dear friend who traveled nearly 6000 mils to be with us in Washiungton DC. Davy and I talk about NG-911 in the Paradise State and why she brought folks representing the entire public safety community to @911NENA911's GTW Congerence 2020.
Each year in February, the NG-911 Institute awards Public Safety officials and vendors various awards. This year the private sector award goes to a dear friend and colleague, Tracy Eldridge from RapidSOS. Well deserved and overdue, this award goes to someone with a passion for the industry and the mission. Congrats Tracy!
Koopid Avaya Engage 2020 by Avaya DevConnect 8 & Out
The audio version of a recent Blog by Jerry Dotson, Vice President Civilian Sales, Avaya Government Solutions. Jerry talks about how, calls are handled in an emergency can mean the difference between life and death. And how the future ability of an NG9-1-1 system to provide emergency responders with timely, accurate information is critical.
TADHack Avaya Engage 2020 by Avaya DevConnect 8 & Out
Fletch sits down with Bill Patty Jr., A business development manager with the Avaya DevConnect Program and host of the 8 and Out Podcast on APN, To discuss the content coming up at Engage 2020 in Phoenix Arizona at the beginning of February. This year, a Hackathon will kick off the event, Magic Johnson is a special guest speaker, and there is rumors of some 'monkey business' happening.
.@FCC Chairman @AjitPaiFCC again makes history as he appoints Dr. Ghosh as the agency's 1st woman CTO. Dr. Ghosh is well known for her contributions to 5G and spectrum efficiencies and will guide the agency through the immediate needs in broadband NG-911 deployment.
In this episode, Fletch talks with Avaya SVP of Business Transformation Dennis Kozak about the Avaya Cloud Office and how this platform can help migrate new and existing customers to Cloud-based services while retaining the value of their current investments in Avaya,
Launched in the UK in 2015, Treated.com offers online doctor and pharmacy services today in ten European countries. Patients from all over Europe can consult with healthcare practitioners about lifestyle treatments and renew prescriptions for existing medications. Listen to their journey as they moved to the cloud with a Powered By Avaya IX solution.
O-Bank is a latecomer to Taiwan’s retail banking sector—and it’s using that to its advantage. Created by the former Industrial Bank of Taiwan, it thought differently about how to attract customers. Its answer: become the country’s first native digital bank. Unencumbered by a branch network and old systems, it has created an entirely new service model, based around a powerful smartphone app. Customers transfer funds, pay bills, apply for loans and manage investments through the app. But at O-Bank, even the highly regulated process of account opening is conducted through a smartphone. It takes just 10 minutes.
9-1-1 services in New York City took a credibility hit this week as several employees were accused of selling caller information to fake caller centers that essentially preyed on the most vulnerable callers. Geographically targeted were victims whose home addresses reflected they were in less affluent NY communities, therefore less likely to notice the scam being pulled off. While the requests for emergency assistance were never delayed, and first responders were dispatched properly, what did go off the rails occurred well after the emergency ended and during the follow up to the incident. Fletch sits down with APN legal correspondent Martha Buyer to discuss the story, and examine the complexities of trusted information to authoritative entities.
With responsibility for more than 2,000 pupils, across four Independent Schools, the Loughborough Schools Foundation takes safety extremely seriously. It has become the first school group in the UK to introduce Avaya’s Smart Campus solution, enabling instant communication to every classroom and providing rapid lockdown in the event of an emergency.
SVP and CIO Brenda Emerson tells us how Landmark Bank puts its money where its mouth is. Behind the company’s promise of honesty, integrity and downhome service is a strong family legacy that spans generations. The financial institution, which serves Missouri, Oklahoma, and Texas, takes pride in its “big reach, small feel” service approach.
On any given day, contact center agents at C3i Solutions may field inquiries regarding sports drinks, tires, or pharmaceuticals, just to name a few. With more than 150 diverse clients, many among the FORTUNE 500, the leading business process outsourcing (BPO) company supports over 35 million omnichannel interactions each year in 175 countries via the customer’s channel of choice.
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