Candid Comms podcast with Rachel Miller

Welcome to episode one of the Candid Comms podcast, which connects internal communication professionals to the latest advice and guidance to help you thrive in your role. Your host is international Comms consultant, trainer and mentor Rachel Miller of All Things IC.

Welcome to the second episode of the Candid Comms podcast with Rachel Miller.  I've revealed what you need to know, do and think about if you want to transform your internal communication.  In this week's episode you'll discover:  Why you need to define transformation. The analogy I use when creating a transformation process. Why you need to focus on qualitative insights, so you can make informed decisions.  Practical ideas and inspirational advice to help you transform your internal comms. How to think about the future state of your communication. Some of the techniques I use with All Things IC's clients to help them transform their organisation's communication. Do let me know what you think of this episode and don't forget to rate, review and subscribe. Useful links: Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Show notes: allthingsic.com/podcast. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel. About Rachel Miller is an international communication consultant, trainer and mentor who helps Comms professionals thrive via her business, All Things IC. She lives in London, UK.   

Welcome to the third episode of the Candid Comms podcast with Rachel Miller.  I've revealed what you need to know, do and think about if you want to work successfully with leaders. Expect practical ideas and inspirational advice to help internal communicators thrive in their role. This week's episode covers: Busting the leadership jargon. Working relationships with leaders and how you show up. How do your leaders describe internal communication? The role of leaders to role model behaviour.  How to turn insight into action. How to work successfully with leaders. What is a trusted adviser? How to build rapport with leaders. Why personal brand matters. Business partnering. How to have conversations with leaders. Do let me know what you think of this episode and don't forget to rate, review and subscribe. Useful links: Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Show notes: allthingsic.com/podcast. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel. About Rachel Miller is an international communication consultant, trainer and mentor who helps Comms professionals thrive via her business, All Things IC. She lives in London, UK.  

Welcome to the fourth episode of the Candid Comms podcast with Rachel Miller.  I've revealed what you need to know, do and think about if you want to work successfully with your HR/People colleagues. Expect practical ideas and inspirational advice to help internal communicators thrive in their role. This week's episode covers:  Purpose of internal communication How to increase clarity between Comms and HR An exercise to help you make decisions Who owns what? The importance of definitions, including employee engagement Comparing notes between HR and Comms What you need to do to work successfully with your HR colleagues  Thinking about the teams as individuals How to share knowledge informally. Do let me know what you think of this episode and don't forget to rate, review and subscribe. Useful links: Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Show notes: allthingsic.com/podcast. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel. About Rachel Miller is an international communication consultant, trainer and mentor who helps Comms professionals thrive via her business, All Things IC. She lives in London, UK.

Matt Batten is Director of Communications and Engagement at Diocese of Llandaff, which is part of the Church in Wales.  In this fifth episode of the Candid Comms podcast, he talks candidly with Rachel Miller.  This conversation is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role. The episode includes:  How to create a digital strategy The impact COVID-19 had on Matt's Comms plans Working successfully with leaders - including a Bishop How to build community  What being candid means to Matt His advice for other in-house internal communicators Plus Matt's top tips on measurement. Do let me know what you think of this episode and don't forget to rate, review and subscribe. Useful links: Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Show notes: allthingsic.com/podcast. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. You can find Matt @CommsGuyMatt on Twitter. Thank you for stopping by, Rachel. About Rachel Miller is an international communication consultant, trainer and mentor who helps Comms professionals thrive via her business, All Things IC. She lives in London, UK.

Do you know how to measure internal communication?  In this episode I've revealed what you need to know, do and think about if you want to measure your internal comms.  Expect practical ideas and inspirational advice to help internal communicators thrive in their role. This week's episode covers: The mindset of measurement Looking at the language of measurement Examples of measurement in action My golden rule of measurement Four ways to measure your internal communication Why you need to set your intentions Resources and further reading. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Show notes for episode six. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel. About Rachel Miller is an international communication consultant, trainer and mentor who helps Comms professionals thrive via her business, All Things IC. She lives in London, UK.

How would you rate your line managers' communication in your organisation? In this episode I've revealed what you need to know, do and think about if you want to improve the way line managers communicate. Expect practical ideas and inspirational advice to help internal communicators thrive in their role. This week's episode covers: Perception of line managers When does good IC happen? How to improve the way line managers communicate  A Comms model to help you How to help leaders communicate What leaders need to know to communicate well Moving from cascade to conversation Training line managers The power of peers. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Show notes for episode seven. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel.

What do you need to know about channels when starting out in the world of internal communication? In this episode I've revealed what you need to know, do and think about if you've just begun your IC career, or want to advise new Comms pros.   I've focused on channels and will be publishing future episodes on starting out in IC, to build on this episode.  Expect practical ideas and inspirational advice to help internal communicators thrive in their role. This week's episode covers: How to plan your channels How to complete a channels matrix Looking at 'noise' inside organisations How to make decisions about your channels The rise of Comms Bling Why you need a glossary A brilliant resource to help you. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Show notes for episode eight. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel.

Communicating change is something most internal communicators will encounter in their career.  Do you know where to start?  In this week's episode I've revealed what you need to know, do and think about if you're responsible for communicating change. Expect practical ideas and inspirational advice to help internal communicators thrive in their role. Whether you're thinking about communicating change for the first time, or have been doing so for years, there's something for everyone in this episode. It covers: What is change? Change is... Perceptions of change Types of change How to use data you've gathered How leaders communicate change A technique I use to organise change Change Comms models. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Show notes for episode nine. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel.

Amrit Nijjar is Inclusion & Belonging Manager at Tarmac.  In this tenth episode of the Candid Comms podcast, she talks candidly with Rachel Miller.  This conversation is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role. It covers: What is belonging and inclusion? Why Amrit moved into this work from IC The importance of communities inside organisations The role of leaders when thinking about belonging and inclusion How internal communication can help diversity and inclusion ambitions Amrit's advice for internal communicators. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Amrit's LinkedIn profile. Show notes for episode ten. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel.

Have you been asked to prove the value of internal communication? Do you know how to do that? In this 11th episode of the Candid Comms podcast, I've analysed how to prove the value of internal communication. I examine a quote I heard recently: "Leaders know the importance, but not the value of internal comms" and break it down. I've also shared my experiences of organisations without a dedicated Comms team in place. This episode is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role. It covers: What does it mean to prove the value of IC? What's the difference between internal communication and internal communications? The importance of measuring and defining value Advice for internal communicators. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Show notes for episode 11. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel.

Are you starting out in the world of internal communication? In this 12th episode of the Candid Comms podcast, I've shared what you need to know when you're entering the profession. If you're mentoring or managing new internal communicators, it will help you too.  This episode is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role. It covers: The Institute of Internal Communication's #IChoseIC campaign Mentoring programmes Professional memberships Where to find IC pros online and join conversations The skills and behaviours you need to work in internal communication How to learn about internal communication from other Comms pros. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Show notes for episode 12. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel.

Are you responsible for communicating working patterns inside your organisation? Do you need to make any changes to your internal communication channels due to home workers? Are your stakeholders asking you for Comms advice and guidance relating to hybrid working? If so, I've got you covered. This 13th episode of the Candid Comms podcast is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role. It covers: What hybrid working is What different working patterns mean for internal communication My CLEAR model: Clarifying, Listening, Evaluating, Articulating and Reviewing  What other companies are doing How to communicate hybrid working. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Rachel's new Online Masterclass: The internal communicator's guide to hybrid working. Show notes for episode 13. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel.

What are your company's values? Do you have a consistent way of communicating them? Do they feel like words on the wall rather than lived behaviours? This 14th episode of the Candid Comms podcast is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role. It covers: Why values are important Common mistakes I see companies making The mindset we need to have What other companies are doing  Top tips and advice you can try today. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Rachel's new Online Masterclass: The internal communicator's guide to hybrid working. Show notes for episode 14. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel.

What is it like to work as a Comms Director inside an organisation? When do you know if you're ready for your next career move? What's it like to work internationally? This 15th episode of the Candid Comms podcast features Frank Dias, Global Internal Communications Director at AXA XL. It is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role. Our candid conversation covers: Frank's career path Why he thinks measurement is critical for IC teams What it's like to work internationally How he views the role of a Comms Director Top tips and advice you can try today. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. This is the penultimate episode of season one. Thank you for supporting the show since its launch in January 2021. Useful links: Rachel's new Online Masterclass: The internal communicator's guide to hybrid working. Show notes for episode 15. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel.

This is the final episode of season one and it goes behind the scenes of the Candid Comms podcast.  I'm joined by my Producer, Debbie West of Seren Creative. This episode covers: A look back at season one How the podcast is produced Why I relaunched my podcast after a six year break The highs and lows of recording in lockdown How the podcast got its name Kit recommendations What to expect in season two.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Thank you to my guests and listeners for being part of season one. We'll be taking a short break and will be back soon with season two. Useful links: Rachel's new Online Masterclass:The internal communicator's guide to hybrid working. Show notes for episode 16. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel.

Welcome to the first episode of season two. This week's episode focuses on working strategically in internal communication. This episode covers: Jargon busting - what does it mean to be strategic? How can internal communicators work strategically? What does good look like? How to know if you're working in a strategic way Skills map from the Institute of Internal Communication Thoughts on being a trusted adviser Job titles. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Rachel's new Online Masterclass:The internal communicator's guide to hybrid working. Show notes for episode one. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel.

Are you looking for a job as an internal communicator? Perhaps you're looking to move into the profession, or would like to find a new role.  This episode will help you think it through.  It covers: How to apply for internal communication roles How to prepare for an interview Ways to learn about organisations The best ways to sell yourself Questions to consider asking in interviews. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Rachel's new Online Masterclass:The internal communicator's guide to hybrid working. Show notes for episode two. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel.

A sense of belonging is something we all crave, whether in our personal lives or at work. Connecting with people that share our values and passions makes us feel part of something bigger than ourselves. In today's episode of the Candid Comms podcast, I've examined this topic and focused on what we need to know, do and think about. This episode covers: What is a sense of belonging? Why does this matter for organisations? An exercise to help you determine and refine your definition The impact of culture on belonging The role compassion, connection and confidence play. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Rachel's new Online Masterclass:The internal communicator's guide to hybrid working. Show notes for episode three. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producer, Debbie West of Seren Creative. Thank you for stopping by, Rachel.

This week's episode features Keith Riley, Communications Executive at law firm DWF, and I talking about all things diversity and inclusion related. As we recorded this episode we both built the new Everyone Is Awesome LEGO kit, which celebrates positivity and kindness in families, communities and the world.  This episode covers: Working with LGBTQ+ employees to amplify their views and voices What internal communicators need to be mindful of when thinking about diversity and inclusion Our love of LEGO Why do pronouns matter? Why Keith wore make-up at work recently  Why belonging and inclusion go together and much more. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's Water Cooler newsletter. Rachel's Online Masterclasses:The internal communicator's guide to hybrid working. Show notes for episode four. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producer, Debbie West of Seren Creative. Thank you for stopping by, Rachel.

This week's episode features Laura Colantuono, Internal Communications & Employer Branding Manager, International, at The Kraft Heinz Company. We discuss: Laura's career path, including working in luxury  What it's like to work internationally  The importance of translation and local considerations What effective communication looks like in a FMCG (Fast Moving Consumer Goods) environment Environmental and Social Governance (ESG) considerations What it's like to join a company during a pandemic Reaching frontline workers and much more. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's Water Cooler newsletter. Rachel's Online Masterclasses:The internal communicator's guide to hybrid working. Show notes for episode five. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producer, Debbie West of Seren Creative. Thank you for stopping by, Rachel.

Do you have Comms Champions inside your organisation?  In this episode I focus on: Why Comms Champions can be useful How to define the purpose of your champions How to turn information into action How to recruit Comms Champions Who should be a champion? The different types of champions you could have and much more. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's Water Cooler newsletter. Rachel's Online Masterclasses:The internal communicator's guide to hybrid working. Show notes for episode six. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producer, Debbie West of Seren Creative. Thank you for stopping by, Rachel.

Do you repurpose your internal communication? How do you make your IC channels work collectively well together? These are some of the topics I've examined in this week's episode of the Candid Comms podcast. This episode includes: What does repurposing mean? What type of content can be repurposed? What mindset is useful when creating content? What are the benefits of repurposing Mistakes and pitfalls to avoid and much more. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's Water Cooler newsletter. Rachel's Online Masterclasses:The internal communicator's guide to hybrid working. Show notes for episode seven. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producer, Debbie West of Seren Creative. Thank you for stopping by, Rachel.

What are your relationships like with your leaders and stakeholders in your organisation? Do you feel able to say no to them? This week's episode of the Candid Comms podcast includes: Why you need to say no How to talk confidently and explain your decision making How to gather your evidence The hardest words to say in internal communication and much more. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's Water Cooler newsletter. Rachel's Online Masterclasses:The internal communicator's guide to hybrid working. Show notes for episode eight. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producer, Debbie West of Seren Creative. Thank you for stopping by, Rachel.

Do you know how to create an effective IC team? This week's episode of the Candid Comms podcast includes: The questions IC pros ask each other The purpose of internal communication How to structure an internal communication team Questions we need to ask ourselves when creating an IC team How to test the maturity of your organisation's internal communication. and much more. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's Water Cooler newsletter. Rachel's Online Masterclasses: How to be a strategic internal communicator. Show notes for episode nine. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producer, Debbie West of Seren Creative. Thank you for stopping by, Rachel.

What are the benefits of having a mentor? When is the right time to volunteer to be a mentor yourself? Today's episode of the Candid Comms podcast is the season two finale and features Melisa Kakas, Internal Communications Manager at British Business Bank. I have the pleasure of mentoring Melisa through the Institute of Internal Communication's (IoIC) mentoring scheme. During our conversation we discuss: What are the benefits of being mentored? When is the right time to put yourself forward to mentor others? How to create a successful mentoring relationship The importance of trust Why accountability is important The role confidence plays in a mentoring partnership and much more. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's Water Cooler newsletter. Rachel's Online Masterclasses: How to be a strategic internal communicator. Show notes for episode 10. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1500 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producer, Debbie West of Seren Creative. Thank you for stopping by, Rachel.

How can you set standards for your internal communication?  How do you know what good looks like for your organisation?  What should you be focusing on? Welcome to season three of the Candid Comms podcast with Rachel Miller. We're going to be tackling all these questions and more through this episode. You'll leave with one thing to know, one thing to do, and one thing to think about. During this episode I cover: What it means to have brilliant basics in place Why you need to map your channels A free brilliant basics checklist for you to download  A simple framework to help you get organised Why measurement matters. and much more. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's Water Cooler newsletter. Show notes for this episode. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1600 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producer, Debbie West of Seren Creative. Thank you for stopping by, Rachel.

How do you measure your internal communication? Do you create a regular measurement report? If so, what's in it? If you've never created a measurement report, what would you put in one? This is the topic up for discussion in this Candid Comms podcast episode. This episode covers:  Why measure your IC What and how should you measure What format should a measurement report be in What does good look like What actions can you take today to measure your internal communication? and much more. You'll leave with one thing to know, one thing to do, and one thing to think about. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. Show notes for this episode. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1600 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producer, Debbie West of Seren Creative. Thank you for stopping by, Rachel Miller, Founder, All Things IC.

What do new companies need to know about internal communication? When is the right time to make your first Comms hire? This episode of the Candid Comms podcast is for you if you're interested in joining a start-up, are thinking about hiring your first Comms pro or want to know more about the world of internal communication.  You'll leave with one thing to know, one thing to do, and one thing to think about. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. Show notes for this episode. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1600 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producer, Debbie West of Seren Creative. Thank you for stopping by, Rachel Miller, Founder, All Things IC.

How is your 2022 planning going? Need some help? If so, this episode of the Candid Comms podcast is for you. I cover: Why you need to review 2021 How to get organised for the year ahead The importance of analysing your work. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. Show notes for this episode. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1600 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producer, Debbie West of Seren Creative. Thank you for stopping by, Rachel Miller, Founder, All Things IC.

What is your internal communication (IC) channel strategy like? If you need to review yours, or want to create one for the first time, this episode will help you. I cover: What a channel strategy is The role of internal communication channels The three things you need to know How to make informed decisions What you need to be mindful of when planning your content How to review your internal communication channels Why you need to focus on accessibility. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. Show notes for this episode. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1600 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producer, Debbie West of Seren Creative. Thank you for stopping by, Rachel Miller, Founder, All Things IC.

How often do you talk about culture in your organisation? It's a phrase you'll probably hear a lot in your Comms career. You've probably spoken about culture with your leaders, colleagues and team.  I cover: What organisational culture means Definitions I use How to define culture What you need to know about culture How to use models Practical things to try out.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. Show notes for this episode. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1600 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producer, Debbie West of Seren Creative. Thank you for stopping by, Rachel Miller, Founder, All Things IC.

Are you recruiting an internal communication professional? Do you know how to describe the type of person you're looking for? Is this the first time you've tried to hire an IC pro? Have you researched the job title accurately? This week's episode of the Candid Comms podcast is for you if you're searching for a job, adding to your team or recruiting a Comms pro. I cover: How to recruit an internal communicator What skills to look for How to describe IC roles What I use to help Comms teams recruit Resources you can use My own experience of recruitment. As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. Show notes for this episode. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1600 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producer, Debbie West of Seren Creative. Thank you for stopping by, Rachel Miller, Founder, All Things IC.

Why is accessibility important for internal communicators? What does it mean to have accessible internal communication channels? What do we need to be mindful of?  In this episode of the Candid Comms podcast I cover: What advice exists to help internal communicators learn about accessibility? What do internal communicators need to think about when planning channels? How to take practical action The importance of knowing the accessibility needs of your employees. As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. Show notes for this episode. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1600 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producer, Debbie West of Seren Creative. Thank you for stopping by, Rachel Miller, Founder, All Things IC.

What is The Great Resignation? What do internal communicators need to know about what's happening? How can we acknowledge and address The Great Resignation inside organisations? In this episode of the Candid Comms podcast I cover: What The Great Resignation is Why purpose matters How can you retain employees? Renegotiated terms and conditions Microsoft's recent work trends study An employee engagement model  Why sentiment matters Knowledge management.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Candid Comms is celebrating its first birthday this week. Thank you to everyone for tuning in over the past year.  To mark the occasion, a brand new range of Candid Comms podcast notebooks are available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. Show notes for this episode. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1600 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producers Seren Creative. Thank you for stopping by, Rachel Miller, Founder, All Things IC.

What do internal communicators need to think about when communicating in a manufacturing environment? Alexandra Bîrlădianu is Head of Corporate Communication at Guardian Industries.  She joins me from Luxembourg to talk about the challenges and opportunities of working in a glass and automotive focused organisation.  This is the final episode of season three and covers:  Communicating change in a manufacturing environment. Why the role of the supervisor is so critical. How to reach shop floor/frontline workers Why you need to translate into local languages Why measurement matters Creating a successful IC strategy  What being candid means to her. Thank you for joining me Alexandra, I enjoyed our conversation immensely.  You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Candid Comms is celebrating its first birthday. Thank you to everyone for tuning in over the past year.  To mark the occasion, a brand new range of Candid Comms podcast notebooks are available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1600 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you to my Producers Seren Creative. Thank you for stopping by, Rachel Miller, Founder, All Things IC.    

What is internal communication? If you are brand new to the world of corporate communication, have years of PR experience but are curious about internal communication, or are working in the field and want to know more, this episode will help you. This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  This is the first episode of season four and covers:  What internal communication is How it works Who is responsible How to learn about internal communication and much more. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive our monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1600 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.  

What does it mean to communicate in professional services? From an internal communication perspective, what do you need to be mindful of? This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1600 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.    

What does it mean to be an ethical internal communicator? What resources exist to support Internal Comms professionals in making ethical decisions? This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1600 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.

What is the best way to help leaders communicate? What do internal communicators need to be mindful of? This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1600 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.

What does it mean to create an effective intranet? What should it look like? What's the process of designing and delivering an intranet? This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1600 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.

Are you responsible for creating All Employee Meetings? Whether you know them as All Staff events, Town Halls, All Hands, or something else, this episode will help you think yours through. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1700 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.  

Do you invite comms consultancies to support your in-house internal communication? What's the best way to work with an agency or consultancy? Do you know how to choose the right one for you? What do you need to think through before getting in touch? Today's episode of the Candid Comms podcast features Rachel in conversation with fellow All Things IC Comms Consultant Caroline Cubbon-King.  You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1700 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.  

Why does measurement matter for internal communicators? How can you measure internal communication? What does good look like for IC professionals? Why do IC pros think measurement is difficult? What do our professional bodies say? I've put measurement under the microscope in this week's episode of the Candid Comms podcast. I've tackled all these topics and more in the latest episode of the Candid Comms podcast.  You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  A brand new All Things IC Online Masterclass has just been launched. How to measure internal communication will teach you how to make measurement decisions for your organisation.  This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. The All Things IC website, featuring 1700 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.  

Today's podcast episode comes with a trigger warning as I've addressed the sensitive topic of communicating an employee's death.  Towards the end of the episode I discuss suicide and will be pointing you towards resources and guidance. Come back to this episode if you're not feeling in a safe enough space to listen to it today. But please know it's here should you find yourself in the situation where you need to communicate the death of an employee.   You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1700 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.  

Rising food, fuel and utility bills mean the cost of living is impacting everyone.  What is your organisation doing to support your colleagues? In this season four finale episode, I've looked at the cost of living and what organisations are doing.  You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1700 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Twitter @AllThingsIC, Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

Candid Comms is back! Welcome to season five. This episode examines: Why there's been a gap since the last episode An insight into my internal communication book How to plan and review internal communication. You can find show notes via www.allthingsic.com/podcast.  Online Masterclass: How to review and plan your internal communication is available now. This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Order Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication is available to order today. You can order the book via your favourite bookstore or find it online including Amazon, Waterstones, Barnes & Noble and Foyles. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

Asif Choudry, Sales & Marketing Director at resource, joins me for this episode of Candid Comms.  In our candid conversation we discuss: The CommsHERO community How social media can build your personal brand How to show up authentically online Why community matters and much more.  Find Asif via LinkedIn and check out the CommsHERO community online.  You can find show notes via www.allthingsic.com/podcast.  Online Masterclass: How to review and plan your internal communication is available now. This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Order Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication is available to order today. You can order the book via your favourite bookstore or find it online including Amazon, Waterstones, Barnes & Noble and Foyles. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

World Menopause Day is marked on 18 October. To coincide with this year's annual awareness day, I'm publishing this Candid Comms episode featuring Sue Palfrey, Head of Internal Communication, Community and Engagement at Viridor. During our candid conversation Sue and I discuss: How to support colleagues experiencing perimenopause or menopause Jargon busting the terminology What role should IC play? What's the impact on colleagues?  Our personal experiences What data shows us. You can find show notes via www.allthingsic.com/podcast.  This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Order Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication is available to order today. You can order the book via your favourite bookstore or find it online including Amazon, Waterstones, Barnes & Noble and Foyles. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn.

How often do you audit your internal communication? How can you unlock budget to conduct an audit? What do you need to consider before auditing? If you're grappling with this topic in your organisation, help is at hand. Thank you to everyone who asked me to record an episode to help you make sense of auditing internal communication. Spoiler: it's not as scary as it seems. I've revealed my definition and guided you through the process we use here at All Things IC Limited. We've conducted 20 IC audits over the past decade, and I did a couple when I was in-house. We can run one for you or support you as you do your own. You can find show notes via www.allthingsic.com/podcast.  This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Order Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication is available to order today. You can order the book via your favourite bookstore or find it online including Amazon, Waterstones, Barnes & Noble and Foyles. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn.

What does it mean to work in internal communication? How can you make your first IC role a success? If you're looking to recruit an internal communicator, what do you need to be aware of? This episode addresses all of these topics, as we delve into the world of working as an internal communicator. You can find show notes via www.allthingsic.com/podcast.  This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Order Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication is available to order today. You can order the book via your favourite bookstore or find it online including Amazon, Waterstones, Barnes & Noble and Foyles. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

Are you using artificial intelligence (AI) in your work as an internal communicator? What do IC pros need to be mindful of when it comes to AI?   Whose responsibility is it to think through implications of using the latest tools?  This episode addresses all of these topics, as we delve into the world of artificial intelligence. I've examined a white paper from the Institute of Internal Communication and shared my thoughts on this topic.  I know this will not be the only time I talk about AI via the Candid Comms podcast. This episode is designed to be an introduction, to bust the jargon and point towards some resources.  You can find show notes via www.allthingsic.com/podcast.  This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Order Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication is available to order today. You can order the book via your favourite bookstore or find it online including Amazon, Waterstones, Barnes & Noble and Foyles. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

What is the best way to build a successful internal communication team? How can you prove the value of internal communication inside an organisation? What do IC pros need to know before hiring to their team? This episode of the Candid Comms podcast features Alli Cary, Head of Internal Communications at Voyage Care. Alli heads up the multiple award-winning IC team and accepted my invitation to lift the lid on how she's successfully built her team from two to seven people. In this episode we discuss: Creating the business case for investment Working well with stakeholders What an award-winning team looks like and much more. You can find show notes via www.allthingsic.com/podcast.  Get a ticket for All Things IC Live  This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Order Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication is available to order today. You can order the book via your favourite bookstore or find it online including Amazon, Waterstones, Barnes & Noble and Foyles. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

What is the reality of working in internal communication? Why is loneliness prevalent in the IC field? What role does confidence play when you work as an internal communicator? What does inclusive internal communication mean? What's it like to write a book on inclusion? This episode of the Candid Comms podcast features Advita Patel, Director and Co-Founder CommsRebel, A Leader Like Me and CalmEdgedRebel. You can find show notes via www.allthingsic.com/podcast.  Get a ticket for All Things IC Live  This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Order Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication is available to order today. You can order the book via your favourite bookstore or find it online including Amazon, Waterstones, Barnes & Noble and Foyles. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

How do you learn about internal communication? What are the best ways to increase your IC skills, knowledge and confidence? Why are award entries useful to help you learn? All of these topics and more are covered in this episode of the Candid Comms podcast.  You can find show notes via www.allthingsic.com/podcast.  Get a ticket for All Things IC Live  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Order Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication is available to order today. You can order the book via your favourite bookstore or find it online including Amazon, Waterstones, Barnes & Noble and Foyles. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

How well are your internal communication channels performing? Are you clear about their purpose? What does good look like for your IC channels? This episode addresses all of these topics, as we delve into the world of working as an internal communicator. You can find show notes via www.allthingsic.com/podcast.  This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Order Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication is available to order today. You can order the book via your favourite bookstore or find it online including Amazon, Waterstones, Barnes & Noble and Foyles. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

This bonus episode closes out 2023. Thank you for listening this year.  This is the Online Masterclass website Rachel mentions: https://allthingsic.thinkific.com/. Use the code DECEMBEROFFER 20 save 20% of any Online Masterclass until 31 December 2023. You can find show notes via www.allthingsic.com/podcast.  Order Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication is available to order today. You can order the book via your favourite bookstore or find it online including Amazon, Waterstones, Barnes & Noble and Foyles. We have a range of Candid Comms podcast notebooks available to purchase now via Amazon. They've been designed to help you capture your show notes in one place. They contain sections called one thing to know, one thing to do and one thing to think about. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

This bonus episode shares the news that Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication, is available to pre-order today. It's being published by Kogan Page and will be released on 3 April in UK and rest of the world, and 30 April in the US.  Pre-order your copy You can pre-order the book today via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles.  Or add your name to be kept informed of how you can get hold of a signed limited edition of the book, exclusively via the All Things IC website.  Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

This episode kicks off season six of the Candid Comms podcast.  Rachel introduces The MILLER Framework, which forms the structure for this season of Candid Comms. You'll leave with one thing to know, one thing to do and one thing to think about.  The MILLER Framework stands for: Mindset Insights Logistics Leadership  Evaluation  Revision.  See www.allthingsic.com/podcast for full show notes for this episode. The MILLER Framework also forms the structure of Rachel's book, Internal Communication Strategy: design, develop and transform your organizational communication. It is being published by Kogan Page and will be released on 3 April 2024 in UK and rest of the world, and 30 April 2024 in the US.  Pre-order your copy You can pre-order the book today via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles.  Or add your name to be kept informed of how you can get hold of a signed limited edition of the book, exclusively via the All Things IC website.  Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

What does it mean to transform communication inside an organisation? How does the Met Office use principles in their IC planning? What is on my Brilliant Basics checklist? I discuss all of these topics and much more in this latest episode of my Candid Comms podcast. Full show notes can be found at www.allthingsic.com/podcast You'll leave with one thing to know, one thing to do and one thing to think about.  Pre-order your copy of Rachel's book Rachel's book, Internal Communication Strategy: design, develop and transform your organizational communication is being published by Kogan Page. It will be released on 3 April 2024 in UK and rest of the world, and 30 April 2024 in the US.  You can pre-order the book today via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles.  Or add your name to be kept informed of how you can get hold of a signed limited edition of the book, exclusively via the All Things IC website.  Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

Do you have an internal communication vision in your organisation?  What would yours say if you created one today? In this episode of the Candid Comms podcast I examine why a vision can be useful and how to write one.  I've also shared an example with you, which is taken from my book, Internal Communication Strategy: design, develop and transform your organizational communication. You'll leave with one thing to know, one thing to do and one thing to think about.  Full show notes can be found at www.allthingsic.com/podcast Order your copy of Rachel's book Rachel's book, Internal Communication Strategy: design, develop and transform your organizational communication is being published by Kogan Page. It will be released on 3 April 2024 in UK and rest of the world, and 30 April 2024 in the US.  You can pre-order the book today via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles.  Or see the All Things IC website to order a limited edition. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

How do you use insights in your internal communication? In this episode of the Candid Comms podcast I examine why insights can be useful. Insights are the second stage of The MILLER Framework - what we know about an organisation and its people. We examine what they are, how to use them and what they can mean for your internal communication and decision making. You'll leave with one thing to know, one thing to do and one thing to think about.  Full show notes can be found at www.allthingsic.com/podcast Order your copy of Rachel's book Rachel's book, Internal Communication Strategy: design, develop and transform your organizational communication is being published by Kogan Page. It will be released on 3 April 2024 in UK and rest of the world, and 30 April 2024 in the US.  You can pre-order the book today via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles.  Or see the All Things IC website to order a limited edition. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

My book, Internal Communication Strategy: design, develop and transform your organizational communication is being published by Kogan Page this week. It is available from 3 April in the UK and rest of world and 30 April in the US. Thank you to everyone who has asked me questions about the book writing process, what is in it and what you can expect.  This episode covers all of these points and much more.  Full show notes can be found at www.allthingsic.com/podcast Order your copy of Rachel's book You can order the book today via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles.  Or see the All Things IC website to order a signed limited edition. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

How do you prioritise internal communication? What do you say yes and no to inside your organisation? What informs that decision? Today's episode of the Candid Comms podcast puts prioritisation in the spotlight, by examining the purpose of IC. I examine: why internal communication exists what alignment is and why it matters why you need a shared understanding and meaning the role of stories why your company history matters what industry insights tell us the purpose of internal communication. Full show notes can be found at www.allthingsic.com/podcast Order your copy of Rachel's book Rachel's book, Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles.  Or see the All Things IC website to order a signed limited edition. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

How do you lead internal communication in your organisation? What does standard setting look like? What operating model do you have in place? This episode of my Candid Comms podcast examines the leadership part of The MILLER Framework. It also touches on the logistics part when discussing standards. I discuss: What operating models mean for IC How to lead internal communication How to bring an operating model to life for internal communication How standard setting and being a centre of excellence go together Why you need to equip people in a self-service capacity The Fire Standards Board's Communication and Engagement Standard. Full show notes can be found at www.allthingsic.com/podcast Order your copy of Rachel's book Rachel's book, Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles.  Or see the All Things IC website to order a signed limited edition. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

What's the difference between evaluation and measurement? What's the best way to include evidence in a monthly measurement report? Why do you need to rely on insight rather than instinct? Today's episode of the Candid Comms podcast focuses on evaluation, which is the penultimate stage of The MILLER Framework. Full show notes can be found at www.allthingsic.com/podcast Order your copy of Rachel's book Rachel's book, Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles.  Or see the All Things IC website to order a signed limited edition. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

Who can be an internal communicator? What are the transferable skills we all have? Why are intentions important? How can you learn about internal communication? Full show notes can be found at www.allthingsic.com/podcast Order your copy of Rachel's book Rachel's book, Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles.  Or see the All Things IC website to order a signed limited edition. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.   

This bonus episode celebrates the launch of Rachel's book, Internal Communication Strategy: design, develop and transform your organisational communication.  The book was published by Kogan Page on 3 April 2024 in the UK and rest of world, and in the US today, 30 April 2024.  This audio was captured as part of the in-person book launch in London on 18 April 2024. It features Rachel's speech, plus interviews with some of the internal communicators who attended the night.  Order your copy of Rachel's book Rachel's book, Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles.  Or see the All Things IC website to order a signed limited edition. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC. 

This bonus episode of the Candid Comms podcast celebrates the global launch of Rachel's book, Internal Communication Strategy: design, develop and transform your organisational communication.  The book was published by Kogan Page on 3 April 2024 in the UK and rest of world, and in the US on 30 April 2024.  This audio was captured as part of the online launch on 9 May 2024, hosted by Sia Papageorgiou from the Centre for Strategic Communication Excellence (CSCE) in Australia. It features questions from internal communicators around the globe who pre-submitted questions or asked them in the chat.  Thank you to Sia and Adrian Cropley from CSCE for hosting this launch. Order your copy of Rachel's book Rachel's book, Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles.  Or see the All Things IC website to order a signed limited edition. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC. 

This bonus episode of the Candid Comms podcast is a conversation between Rachel Miller and Tara McDonagh.  Tara is the host of the Communications Business Advisor podcast and President and Chief Communication Strategist at Tara McDonagh Communications. In this candid conversation Rachel and Tara discuss: what being a strategic internal communicator means what unites communicators globally  communicators as business advisors the importance of teaching others how to treat you supporting other women and much more.  Tara wrote an expert view for Rachel's book, Internal Communication Strategy: design, develop and transform your organisational communication.  The book was published by Kogan Page in April 2024. Here are the links we promised to share: Tara's website Raise the Tide Find Tara on LinkedIn. Order your copy of Rachel's book Rachel's book, Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles.  Or see the All Things IC website to order a signed limited edition. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC. 

This bonus episode of the Candid Comms podcast closes out the year.  Thank you to my guests, my team and Producer Fynn Gentle for all your support and encouragement in 2024. Candid Comms will be back in 2025, thank you for tuning in, Rachel. Order your copy of Rachel's book Rachel's book, Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles.  Or see the All Things IC website to order a signed limited edition. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.