Podcasts about internal communication

Since the MacLeod report was first published in 2009, Engage for Success (EFS) has become a flourishing all-volunteer collective for those passionate about colleague engagement. A senior lecturer at Nottingham Business School, Dr. Sarah Pass is a practice-oriented academic who concentrates on employee experience and engagement. As a member of the Engage for Success (EFS) Advisory Board, she co-leads the EFS annual survey, which benchmarks the engagement levels of the UK working population. In this episode, Sarah and Jen discuss the findings of the latest EFS survey, explore the four enablers of engagement and dig into why colleague voice is so important when seeking to build motivation and goodwill at work.   About Dr Sarah Pass Dr Sarah Pass is a practice-oriented academic who concentrates on employee experience and engagement. She is a member of the Engage for Success (EFS) Advisory Board and co-leads the EFS annual survey, which benchmarks the engagement levels of the UK working population. Sarah leads EFS projects focusing on different aspects and influences of engagement in practice and is also Chair of the EFS East Midlands Area Network. Sarah is a Fellow of the RSA, an Academic Associate of the CIPD, and a member of the Involvement and Participation Association (IPA) Working Insights Group. In 2023, Sarah was ranked by HR Magazine as an Influential Thinker in HR. Sarah currently works as a Senior Lecturer at Nottingham Business School (NTU).   Find Sarah on LinkedIn:  https://www.linkedin.com/in/sarahpass/ Sarah at Nottingham Business School: https://www.ntu.ac.uk/staff-profiles/business/sarah-pass Engage for Success: https://engageforsuccess.org/

In this episode of The Sustainability Communicator, Mike sits down with Alexandra Talleur, an internal communications lead at HP who specializes in sustainability engagement. While companies often focus on external sustainability communication, internal communication frequently receives less attention. Yet effective employee engagement is crucial for implementing sustainability strategies and maintaining talent. Alexandra shares insights on creating meaningful internal sustainability communications, connecting sustainability to employees' roles, and navigating challenges like the "green gap" between stated values and actions. Connect with Alexandra Talleur on LinkedInLearn more about sustainability at HP Follow Mike on LinkedInSubscribe to The Sustainability Communicator LinkedIn newsletterSign up for Hower Impact's ENGAGE newsletterVisit the Hower Impact website.Contact Mike.

Ever had a customer walk in, get chased for months, and your team still greets them like it's Day One? Yikes. In this episode of Dealer Talk with Jen Suzuki, we're calling out the CRM habits that are quietly killing your deals—and showing you how to fix them. Jen breaks down how internal notes create smooth BDC-to-sales handoffs, how to log objections and buying triggers that actually close, and why skipping CRM updates might be why your customer disappeared. If you want loyal buyers and not just new leads, it starts with smarter follow-ups, stronger recaps, and tighter processes. Let's make your CRM your best closer. Dealer Talk with Jen Suzuki Podcast |

Looking to break through to your next revenue milestone or sharpen your firm's competitive edge? This episode is a must-listen for executive search leaders, owners, and directors ready to thrive—not just survive—in 2025.Key takeaways:AI as a Game-Changer: Hear how integrating AI thoughtfully (while keeping humans in the driver's seat) is reshaping the entire talent pipeline—without sacrificing the personal touch that defines executive search.Value Propositions & Client Relationships: Discover why revisiting your firm's unique value, saying “no” to bad business, and delivering genuine consultative partnership is critical to growth and differentiation.Metrics that Matter: Learn how top firms rely on clear ratios and KPIs to predict sustainable growth and quickly course-correct, ensuring consistent, high-quality performance across the board.Resilience & Adaptability: Get insider perspectives on operational pivots, team optimization, and bringing new talent into the business—especially during turbulent markets.Questions to ponder: Can AI ever fully replicate the intuition of a seasoned recruiter? What risks (or rewards) come from walking away from legacy clients or underperforming business models?Tune in for actionable strategies, candid war stories, and fresh perspectives to help your firm stand out—and scale up. Listen now!_________________About the Panelists:Todd Dawson began his professional career in law enforcement for 7 years and then nearly 7 years in insurance investigation prior to becoming a recruiting in 1985. Todd ran a successful insurance desk for 20 years and purchased the MRI franchise in 2002 from the office founder. During Todd's career with MRI, he was recognized as an MRI Regional winner 7 times, MRI National Account Executive of the Decade for the 90's, MRI CSAM of the Year in 1998 and MRI Lifetime Achievement Award in 2017. Todd's office was recognized as a Top 10 Office of the Year at MRI each of the office's last 2 years as an MRI franchise office. Todd is currently the Legal Practice Leader for WBP.Jen Meyer brings over 28 years of expertise in the search and recruitment industry. Before becoming a part of Govig & Associates, she served as the president and co-founder of North Coast ExecuSearch, Inc. for more than 13 years. Throughout her career, she has collaborated with a diverse array of organizations across various industries and scales, with notable focus on VP/C-Suite roles for firms under private equity ownership. Her impact has even propelled certain entities to double in size and achieve a revenue of over $1 billion. Recognized for her unwavering dedication and philanthropic endeavors, Jennifer is particularly esteemed for her role in mentoring top talents, nurturing their growth, and cultivating long-lasting business relationships that yield mutual benefits. Her resolute commitment to her profession and the industry ensures exceptional outcomes for all involved.Brian Kirlik is a forward-thinking talent strategist who believes the entire hiring system is fundamentally broken—on both the candidate and employer sides. Throughout his career, Brian has observed that while candidates lament the lengthy and frustrating application process, companies simultaneously complain of a weak talent pipeline. He sees this disconnect as both sides talking past each other, perpetuating the very problems they hope to solve. Determined to break the cycle, Brian is reshaping the way organizations and individuals approach hiring. He's a strong advocate for the transformative power of AI, believing it holds the key to connecting talent with opportunity on demand and in real time. But for Brian, the real solution lies at the intersection of innovation and empathy: boldly implementing AI while keeping the human element firmly in the driver's seat. He is committed to finding that balance, confident that with the right approach, both companies and candidates will benefit—and the future of work will be brighter for all._________________Tools mentioned in this episode:ChatGPT – Directly mentioned by Jen Meyer as one of the AI tools they use internally.Perplexity – Also specifically mentioned by Jen Meyer as a tool they use for research and summarization.Crelate – Mentioned as the team's ATS (Applicant Tracking System), with specific reference to “Crelate Co-Pilot,” their AI assistant for recruiters.LinkedIn – Referenced multiple times as a social platform for business development, recruiting, posting, and networking.Claude – Briefly mentioned by Kortney Harmon as a favorite AI platform especially for generating content and handling projects._________________Follow Jen on LinkedIn: https://www.linkedin.com/in/jmeyergovig/Follow Brian on LinkedIn: https://www.linkedin.com/in/briankirlik/Follow Todd on LinkedIn: https://www.linkedin.com/in/dawsontodd/Want to learn more about Crelate? Book a demo hereFollow Crelate on LinkedIn: https://www.linkedin.com/company/crelate/Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience

Andrea Greenhous is CEO and founder of Vision2Voice – an internal communications agency. In this episode, Andrea shares experience from 25 years working with companies to ensure communicationis a culture builder.You can learn more about Vision2Voice here:https://www.vision2voice.caAnd follow Andrea on LinkedIn here: https://www.linkedin.com/in/andreamakesworkbetter/Don't forget …To sign up for our weekly newsletter foHRsight at http://www.futurefohrward.com/subscribe.Follow us on LinkedIn:Mark - www.linkedin.com/in/markedgarhr/Naomi - www.linkedin.com/in/naomititlemancolla/future foHRward - www.linkedin.com/company/future-fohrward/And on Instagram - www.instagram.com/futurefohrward/Support the show

Industrial Talk is onsite at DistribuTech 2025 and talking to Kellie De Pooter, Director, Global Marketing and Internal Communications at G&W Electric Co. about "A resilient and reliable grid". Scott MacKenzie hosts an industrial talk podcast featuring Kellie De Pooter, Global Director of Marketing and Communications at G&W Electric. Kellie discusses the growth of the DistribyTech event in Dallas, Texas, and the importance of collaboration with utilities. G&W Electric's booth features an innovation corner for customer feedback on new products. They focus on resiliency, reliability, and digitalization, using sensing technology and condition-based monitoring to improve grid performance. Kellie highlights a successful collaboration with a customer on a 69 kV apparatus. The conversation also touches on the increasing demand for power due to AI and data centers, emphasizing the need for efficient data utilization. Action Items [ ] Integrate G&W's sensing technologies into their overhead reclosers and underground switches to provide more granular data to utilities. [ ] Explore ways to seamlessly integrate the data from G&W's solutions into utilities' own cloud/SCADA systems. [ ] Collaborate with customers to pilot G&W's new condition-based monitoring and asset management solutions. Outline Kellie De Pooter G&W Electric: Introduction and Event Overview Scott MacKenzie introduces the Industrial Talk podcast, highlighting its focus on industry innovations and professionals. Scott welcomes listeners and mentions the event being broadcasted from DistribuTech in Dallas, Texas. Scott introduces Kellie De Pooter, Global Director of Marketing and Communications for G&W Electric, and praises her previous appearances on the show. Kellie De Pooter confirms her presence at the event and discusses the growth of the event, noting its global expansion. Kellie De Pooter's Role and G&W Electric's Booth Kellie De Pooter explains her role at G&W Electric, a 120-year-old company based in Chicago, and their products for utilities and commercial/industrial customers. Scott comments on the impressive booth setup by G&W Electric, which won an award last year. Kellie describes the innovation corner in their booth, which is invite-only and used to gather customer feedback on new, unmarketed products. The innovation corner allows for collaborative problem-solving and potential development of new solutions. Challenges in the Utility Sector Scott and Kellie discuss the challenges faced by the utility sector, including increasing power demand and the need for modernization and digitalization. Kellie emphasizes the importance of resiliency and reliability of the grid, and the role of AI and other technologies in addressing these challenges. G&W Electric is investing in sensing technology and condition-based monitoring to help utilities make better decisions and improve grid reliability. The company is working with a partner to test and develop these technologies, with plans to scale them across the industry. Data Integration and Analytics Scott inquires about the process of integrating data from G&W Electric's apparatus into the cloud and how it is analyzed. Kellie explains that the data is currently being pushed to the partner's cloud, but plans are in place to integrate with utilities' existing systems.

Join Staffbase Head of Content Brian Tomlinson as he speaks with Stephanie Roberts, Chief Communications Officer at Hitachi Industrial Equipment Systems, to explore the evolving role of internal communications in modern organizations. Stephanie shares insights on why comms should report directly to the CEO, how to influence leadership, and why AI still can't replace human connection. In this episode, Stephanie unpacks the challenges of engaging frontline workers, the importance of cultural nuances in global comms, and how storytelling can make even the most technical products compelling. She also reveals why every executive needs to be active on LinkedIn — and how communicators can make it happen. Whether you're leading comms, advising executives, or rethinking your internal strategy, this conversation is full of actionable insights to help you drive real impact.

Chuck Gose, founder of ICology, is a long-time listener and now a first time guest on today's Meetup! "As someone who's admired the conversations and efforts from the sidelines, it's an honor to step into the guest seat and talk all things internal communications and employee experience." Together, Jess and Chuck get right into the critical intersection of AI, HR, marketing, and internal communications, emphasizing the importance of understanding employee needs and experiences. The conversation also highlights the role of technology in personalizing employee experiences and the need for organizations to listen actively to their workforce to drive meaningful change.

It's not about planting flags anymore. It's about profitability.As the cannabis industry shifts from rapid growth at all costs to operational precision, hard decisions are being made.Which assets are sized properly? Where can we build a well-rounded, potentially profitable business given the realities of today's market? And how do we make the right calls for our teams while positioning for the world we're actually in—not the one we hoped for?Ayr Wellness is deep into this approach, actively sizing its business for today's environmentThis week we sit down with George DeNardo, President of Ayr Wellness, to discuss how Ayr is redefining success in cannabis:The shift from expansion to optimization: why less is moreData-driven decisions and automation tools Ayr is betting onWhy Ayr is still growing in Florida—and not waiting on the feds Chapters00:00 Introduction to George DiNardo and AYR Wellness03:05 Transitioning to President of AYR Wellness05:55 Operational Efficiency and Integration Challenges09:05 Data-Driven Decision Making in Cannabis11:57 Technology Adoption and Automation in Cannabis14:52 Balancing Investment in Technology and Operational Needs18:01 Facility Consolidation and Strategic Growth20:56 Future Plans for Expansion in Florida23:58 Navigating Florida's Cannabis Market Dynamics26:11 Quality Control and Brand Strategy in Cannabis28:16 Data Management and Crop Planning Efficiency30:35 The Importance of Internal Communication and Reporting33:10 Operational Challenges and Market Adaptation36:30 Leadership and Team Engagement in Cannabis38:31 Advice for New Entrepreneurs in the Cannabis Space40:45 The Value of Time Over Material Gifts42:43 Future Outlook for the Cannabis IndustryGuest Links:https://www.linkedin.com/in/georgedenardo/http://www.ayrwellness.comhttps://x.com/AyrWellnesshttps://www.linkedin.com/company/ayr-wellness-inc/Our Links:Bryan Fields on TwitterKellan Finney on TwitterThe Dime on TwitterAt Eighth Revolution (8th Rev), we provide services from capital to cannabinoid and everything in between in the cannabinoid industry.8th Revolution Cannabinoid Playbook is an Industry-leading report covering the entire cannabis supply chain The Dime is a top 5% most shared  global podcastThe Dime has a New Website. Shhhh its not finished.The Dime is a top 50 Cannabis PodcastSign up for our playbook here:

Send us a Message!In this episode, we explore some common barriers and situations that business leaders and HR professionals need to overcome to effectively prioritize putting a strong budget behind addressing workplace culture challenges.Our prescription for this episode is to rethink how we already spend and invest in our businesses. It is likely through eliminating waste that we can find the budget to make effective investments.Past Episode Referenced:S2 E4: What Is The Cost Of Doing Nothing About Your Workplace Culture?Statistics referenced:The result of 22 case studies show a typical cost of turnover of 20% of salary. - Center for American Progress. There Are Significant Business Costs to Replacing Employees Report (2012)An uncivil workplace (where microaggressions and rude/passive aggressive behavior are common) can reduce employee performance to a cost of $14,000 annually, or about 26% of the average annual salary. - Pearson, C., & Porath, C. The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It (2009)Research by Grammarly and The Harris Poll found poor workplace communication is a pervasive problem burdening businesses and employees alike costing businesses approximately $12,506 per employee every year or 21% of that average employee's annual salary. - Grammarly and The Harris Poll. State of Business Communication report (2023)The need for additional wages to make up for a poor reputation as a bad employer, businesses need to spend about $4,723, or at least 10% more, per hire to convince a candidate to take a job at such a company. - Harvard Business Review, A Bad Reputation Costs a Company at Least 10% More Per Hire (2016) You can reach out to us to talk more about diagnostic tools and resources, just reach out to us at info@roman3.ca or through our LinkedIn page at https://www.linkedin.com/company/roman3Don't forget to sign up for our New Quarterly Newsletter that launched this fall!About Our Hosts!James is an experienced business coach with a specialization in HR management and talent attraction and retention. Coby is a skilled educator and has an extensive background in building workforce and organizational capacity. For a little more on our ideas and concepts, check out our Knowledge Suite or our YouTube Channel, Solutions Explained by Roman 3.

By rights, the fly-on-the-wall workplace documentary should have died a death the moment The Office became a hit. At that time, BBC shows like Airport, set in Heathrow, and Life of Grime about environmental health workers attracted cult followings with their often banal interviews, wobbly camerawork and acerbic voiceover narrations. Ricky Gervais' masterpiece took these stylistic devices and turned them up to 11 with the fictional Slough-based paper company Wernham Hogg, where “life is stationery”. Since then almost every conceivable place of work has been considered – from registrars to zookeepers and cruise ships to police stations. Airlines, banks, butchers and bakers even a candlestick maker. Their appeal lingers. It's not hard to imagine why: we all work somewhere, we're inquisitive (ok nosey) animals. We want to peer into others' lives, and imagine what it is like, or thank our lucky stars we don't work there.  A question to ask then might be: who in their right mind would invite a camera crew into their business, with unhindered access? With minimal, if any, meaningful editorial control? Quite a few firms it would seem.  Clearly the Corporate Affairs Directors who signs off on this (or perhaps even came up with the idea in the first place) see more upside than down. So. Why would you? And why would you not? And if you do manage to persuade your boss, and your ExCo and your board what do you need to think about? What controls need to be in place? What might cause you sleepless nights?  These questions are answered, and more, on this edition of The Little Questions. Hosted by: Andrew Brown; formerly Director of Communications and Public affairs at Ageas Insurance, Andrew has more than ten years' experience leading the corporate affairs functions for global, listed, multifaceted firms across a range of regulated and unregulated sectors. He has considerable experience in issues, crisis and change management as well as reputation sentiment analysis and insight. Formerly Director of Communications at Drax Group plc and Group Corporate Affairs Director at Regus plc. Matt Young has 25 years of experience across media relations, public affairs, regulatory development, employee engagement, brand development, competition and CSR. Group corporate affairs director at Lloyds Banking Group, part of the senior team which rescued the bank and rebuilt its reputation following the financial crisis. Formerly communications director at Santander UK and board member of the BBA.  You can get in touch by emailing podcast@apellaadvisors.com and please consider leaving us a review.  This podcast is produced by The Podcast Coach.

This episode features an interview with Lisa Colella, Managing Director of Strategic Communications & Leadership Advisory at CRA Admired Leadership. With more than 18 years of professional experience, Lisa has worked with clients across agency, consultancy, and in-house settings. Her portfolio spans multiple industries, including fast-moving consumer goods, financial services, healthcare, and more. Previously, she was the Founder and CEO of a boutique consultancy and Global Head of Talent Communications and Marketing at Philips.In this episode, Simpplr's Vice President of Corporate Communications and Employee Experience Strategy, Carolyn Clark, and Lisa discuss balancing formal and informal communication for effective leadership, the challenges and benefits of integrating AI tools into leadership practices, and how behavioral science and creativity can improve communication strategies.-------------------“ The people that excel at creating meaning, not just transmitting information, they understand that communication isn't about just town halls and emails. But, really how they show up every day and that there is science to say if they show up in a way that is credible, they're highly competent. That they're likable in one way, shape, or form, generally likable and they are consistent. That they have a frequently and predictable drumbeat of presence that people can create what we call parasocial relationships. Which is, everyone feels like they have a relationship with the CEO, even though they might see them in a town hall once a year.” – Lisa Colella-------------------Episode Timestamps:*(02:33): Getting to know Lisa*(07:27): Lisa's career journey*(12:42): Balancing informal and formal communication*(19:12): How psychology influences communication*(32:24): How CRA is navigating the AI space *(38:29): Blending science and creativity for better communication strategies-------------------Links:Connect with Lisa on LinkedInLearn more about CRA Admired LeadershipSubscribe to Admired Leadership Field Notes NewsletterTry AlexSubscribe to Confluence NewsletterConnect with Carolyn on LinkedInCohesion PodcastAbout Simpplr

On this episode of Inner Workings, Justin Drake, Director, Internal Communications, speaks with Allyson Lovejoy, Business Development Director, and Lexi Naetzker, Recruiter, to learn more about our business development team. Listen to the episode to understand what a day in the life of a business development associate is like, what traits and skills are key for success in a business development role and what makes these roles so important to Gartner's business.    Does Gartner's Business Development team sound like the right fit for you? If so, learn more about the team and explore opportunities to join us here. 

In this episode of FutureReady, we sit down with Janna Schneidewindt, Head of Internal Communications at RWE, to explore how strategic internal comms can drive business transformation and employee engagement. Janna shares valuable insights on activating employees, empowering leaders to navigate ambiguity, and simplifying communication for impact.  Key discussion points include: How to turn corporate milestones into pride moments that foster a sense of belonging. The evolving role of internal communications—moving from content creation to strategic advisory. Why “less is more” in today's information-saturated workplace. How AI is transforming internal communications and why it's a mindset shift, not just a tool.  Whether you're an internal comms professional or a business leader, this episode is packed with actionable insights to help you inspire, engage, and lead with purpose. The link to the Positive Intelligence tool that Janna mentioned: https://www.positiveintelligence.com/

In this episode, we're breaking down one of the biggest myths in business: that leadership alone is responsible for driving accountability and growth. The truth? The most successful teams don't wait for top-down direction—they hold each other accountable, create moments of radical candor, and challenge one another to be better every single day.Inspired by the work of Keith Ferrazzi, we'll explore how peer-to-peer accountability fuels performance, why candor isn't about being harsh but about pushing each other toward excellence, and how teams that embrace this mindset move faster, innovate more, and create cultures where people thrive.If you're tired of waiting on leadership to step in, this episode will show you how to build a team that holds itself to the highest standard—no permission required.

If change is inevitable, why are we typically so bad at managing it? As businesses navigate digital shifts, mergers, and AI advancements, one crucial group often gets sidelined: employees. Communicators can play a much larger role in managing these key stakeholders during organizational upheaval - and strategically guide organizations through any transition. In this episode of The Trending Communicator, host Dan Nestle welcomes change communications veteran and communications audit expert Lynn Zimmerman, CEO and chief strategist of Swing Communication, to dissect change communications in today's dynamic business world. With a career spanning over 25 years, Lynn has been instrumental in over 40 acquisitions and integrations, ensuring that employees remain at the heart of transformation. In her conversation with Dan, she delivers insights into conducting effective communication audits, the significance of employee-focused strategies during transformative periods, and the impact of AI on internal communications. Listeners will gain a deeper understanding of the differences between internal and change communications, learn strategies for conducting thorough communication audits, and discover how AI can enhance change communications efforts. The discussion also highlights the evolving role of communicators in steering organizational change and offers techniques for engaging employees as vital stakeholders during transitions. Whether you're a communications professional, business leader, or simply curious about organizational change dynamics, this episode is packed with actionable insights. Lynn's expertise, combined with Dan's probing questions, creates a compelling conversation on navigating corporate transformation while keeping employees informed, engaged, and aligned. Listen in and hear about...  Understanding the distinct roles of change communicators and change managers. The importance of communicators being part of the core project team. How AI tools enhance the communication audit process. Conducting communication audits to uncover organizational practices. Strategies for smaller organizations to implement "pulse audits." Aligning company values with leadership actions for change readiness. Why change should have a defined start, middle, and end.   Notable Quotes On the Role of Communicators in Change: "I've always said that one of our superpowers as communicators is that curiosity, the inquisitiveness and the kind of relentless interrogation that we bring to certain projects, hopefully in a good way, where we ask the questions that nobody thinks of or that other people think might be, oh, I don't want to ask a stupid question." - Dan Nestle [12:21 - 12:52] On the Evolution of Change Communication: "I think the recognition that change is important is a big step. And so it's evolving. I worked on a project and this was this corporate acquisition, the first time I was involved in change. And I was working with these project managers who weren't familiar. You know, this was a new process." - Lynn Zimmerman [29:57 → 30:15] On the Importance of Employee Communication: "It's also what a communicator needs to do, which is to speak to your audience in the manner in which they. They prefer to be spoken to. And if you're speaking their language from the get go, you will absolutely have much more success with your message." - Dan Nestle [32:13 - 32:53] The Power of Communication Audits: "I know I have one client that we did an audit a couple years ago and she still carries around the report in her, her work bag because it has so much information that helps her think about how to better communicate with, with her employees." - Lynn Zimmerman [38:29 → 38:46] On the Importance of Values in Change Management: "If you only pull your values out when you're going through a major change, then it's going to confuse people. Or if you throw away your values when you announce a major change, they're going to see that as well and they're not going to believe you." - Lynn Zimmerman [1:01:44 → 1:01:57] The Future of Change Communication: "I think change needs to change. And because change is not going away, and I don't really like the whole change is constant, you know, that's. That's not how change works. Change needs to have a start, middle and end, or else you're just creating chaos within your organization and uncertainty." - Lynn Zimmerman [59:28 → 59:47] On the Role of Internal Communications in Change: "Internal comms has a really big role in change, is making sure that those, that those company values are lived and that they're understood and that people know the vision of the company, what we're trying to accomplish." - Lynn Zimmerman [1:02:05 → 1:02:17] The Challenge for Internal Communications Teams: "In the defense of internal, calm comms folks, it's, they're busy. These people are way too busy. And you know, it's a absolutely. Traditionally underfunded, we're understaffed. And so even adding some of those things are hard. But if you can make the time to do those things, it will help you create a stronger case for doing something new." - Lynn Zimmerman [1:08:46 → 1:09:10]   Resources and Links Dan Nestle Inquisitive Communications | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Dan Nestle | Twitter/X Lynn Zimmerman Swing Communication | Website Communication Audit Toolkit - Demystifying Communication Audits Lynn Zimmerman | LinkedIn   Timestamped key moments from this episode (as generated by Fireflies.ai)

Join Staffbase Head of Content Brian Tomlinson as he sits down with Honeywell Chief Communicator Stacey Jones to break down what it takes to lead communications at a global scale. Stacey shares how she and her team align 100,000 employees worldwide around a North Star strategy, simplify complex corporate narratives, and ensure transparency during massive transformations — including a $9B M&A journey. In this episode, Stacey also explores the evolving role of AI in communications, the biggest mistakes leaders make when communicating change, and why quality — not quantity — matters in comms measurement. Whether you're leading through transformation, building a stronger storytelling approach, or looking to future-proof your comms strategy, this episode is packed with actionable insights to help you lead with clarity and impact.

If your team isn't on your marketing journey - then you don't have a marketing journey! In this episode of Marketing Espresso, I delve into the pivotal role teams play in successful marketing strategies. I stand by this statement because more often than not your teams are the ones with the greatest access to your customers, and therefore are making or breaking the brand through customer experience.So, how are you engaging your teams in marketing and encouraging them to be a part of 'the marketing team.' I emphasise the necessity of team involvement to enhance customer engagement and the effectiveness of marketing efforts.I am going through examples to day of how I have seen this transform businesses but also more often than not how I have seen it been the breaking of the marketing strategy.With over 15 years of marketing experience, I share insights from my career, including the challenges of implementing marketing functions in growing businesses. From my experiences, you'll learn about the critical importance of change management, digital marketing evolution, and practical tips for integrating team feedback into your strategies. Whether your business is large or small, the team's proximity to clients can significantly influence your marketing's success. I hope you love this episodeDOWNLOAD MY CONTENT PLANNER - https://becchappell.com.au/content-planner/Instagram @bec_chappellLinkedIn – Bec Chappell If you're ready to work together, I'm ready to work with you and your team.How to work with me:1. Marketing foundations and strategy consultation 2. Marketing Coaching/ Whispering for you a marketing leader or your team who you want to develop into marketing leaders3. Book me as a speaker or advisor for your organisation4. Get me on your podcastThis podcast has been produced and edited by Snappystreet Creative

Welcome back, and thank you for joining us for a brand-new season of A Leader Like Me Podcast! Season five brings a fresh approach—while we'll still be joined by inspiring guests and industry leaders, this time, we're focusing on stories closer to home. This season, we're highlighting voices from The Leader Like Me Collective—a powerful network of HR professionals, communication experts, and leaders committed to amplifying inclusive workplace cultures.  In episode one, we reconnect, reflect on the journey so far, and dive into the impact of our global consultancy and community. If you're looking for actionable insights on inclusive leadership, workplace culture, and belonging, this season is for you.

This is a rapid-fire, real-time episode designed for Heads of Internal Communications & Change Management who are facing massive shifts in how organizations engage, inform, and align employees. Inspired by Marketing for the Now, we'll tackle what's changing this very moment and how leaders must adapt—fast."Quiet Cutting" & Employee Distrust – The impact of workforce changes on internal brand perception.Real-Time Leadership Visibility – Why employees expect CEOs to communicate like influencers.The Evolution of Town Halls – Why static, one-way comms are dead & what's replacing them.Crisis Comms in the Viral Era – How to manage internal narratives before they go external.

This episode features an interview with Matt Rivera, Chief Marketing Officer at Day & Zimmermann and Gary Sevounts, Chief Marketing Officer at Simpplr. Matt has worked for Day & Zimmermann for 34 years, from payroll administrator to the first person in the marketing department. He leads a diverse team of marketers and communications professionals who contribute to a cohesive, professional and high-performing marketing organization. Gary is a veteran CMO with a track record of building high-growth demand and revenue engines, effective marketing teams, differentiated brands, and establishing categories. Previously, he was CMO at Malwarebytes, Socure, and Equifax's Identity and Fraud Division.In this episode, Miriam, Matt, and Gary explore the connection between customer experience and employee experience, the importance of authenticity and transparency in storytelling, and leveraging AI to enhance communication and measurement.-------------------“ With the automation that we have today for the employee experience, you can do that and then transfer it right over into the external marketing. You're tweaking the message. But it's the same types of messaging. It's the same campaigns. We're looking at the same analytics. All of those things really start connecting a lot. I think, in a lot of cases, the employee experience and what you're doing there, if you're doing it right, it's authentic, can really drive some of the marketing stuff too.” – Matt Rivera“ Brand starts internally.  It starts with a mission and starts with the employees believing in why. Why did we start the company? Why are we doing what we're doing all day long? Why are we passionate about it? In the companies that I worked with and I dealt with, when there is that connection and it's genuine, employees become ambassadors. In the companies where that connection doesn't exist, people don't believe it and it's just words, then it can take a negative turn really quickly.” – Gary Sevounts-------------------Episode Timestamps:*(02:51): Matt and Gary's career journeys*(07:01): Getting to know Matt and Gary*(08:41): Exploring the connection between CX and EX*(12:56): The art of great storytelling *(24:15): Marketing strategies for Internal Communications*(35:36): Leveraging technology for employee engagement-------------------Links:Connect with Matt on LinkedInLearn more about Day & ZimmermannConnect with Gary on LinkedInConnect with Miriam on LinkedInCohesion PodcastAbout Simpplr

Melody Wilding: Managing Up Melody Wilding is an executive and leadership coach for smart, sensitive high-achievers who are tired of getting in their own way. She teaches human behavior at Hunter College and is a regular contributor to Harvard Business Review, Forbes, and Business Insider, who named her one the “most innovative coaches.” She is the author of Managing Up: How To Get What You Need from the People in Charge*. Good work speaks for itself. It's a lie many of us have wished was true, but found that there's actually much more work involved. In this conversation, Melody and I discuss what really helps in creating more visibility. Key Points Good work does not speak for itself. Our fear of appearing self-promotional can hinder the visibility conversations that our leaders and team need from us. A story will be told about your work. By having stories that you are ready to tell, you get to shape the narrative. Instead of listing what you've done, highlight what you want to be known for. Give visibility to work that is important to your team, puts you in contact with stakeholders, and impacts that bottom line. Always have a 3-step pocket update at the ready. Share a (1) project, (2) detail, and (3) result. Capitalize on casual conversation. Say yes to the right invitations and be the person that keeps the relationship going. Resources Mentioned Managing Up: How To Get What You Need from the People in Charge* by Melody Wilding Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes Get Noticed Without Selling Out, with Laura Huang (episode 480) (Mention the facets analogy.) How to Start Finding Useful Stories, with David Hutchens (episode 593) Getting Better at Internal Communication, with Roy Schwartz (episode 687) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

"Customers today really want that speed of answer. They are impressed when people who get back to them quickly and answer their questions." Video can transform your customer service in ways you might not have imagined. It seems like today speed and personalization are key. I have found that using video for customer support can set you apart from the competition. Read my blog for more from this episode on how video makes it easier to connect with your customers on a personal level.  Notable Moments 00:37 Addressing Customer Support with Videos 04:57 Effective Communication Through Video 07:14 Using Video for Internal Communication 10:12 Planning for Clear Communication Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.  

This episode features an interview with Pat Wadors, Chief Human Resources Officer at Intuitive, where she leads a global organization responsible for all aspects of the company's employee experience. Prior to joining Intuitive, Pat was the Chief People Officer at UKG and Procore Technologies. She also held multiple leadership roles at ServiceNow, LinkedIn, and Yahoo!In this episode, Miriam sits down with Pat to discuss her book Unlock Your Leadership Story, the evolution of DEI in the workplace, and the importance of storytelling for fostering connection among employees.-------------------“ Words may change, but the intent of creating a high-performing, healthy company that can do their thing, be it a service, a product development, innovate, requires diversity of thought. You look at the past and say, ‘If I hire from this school or from this industry, chances of failure of that candidate are reduced.' But are you hiring the best? Maybe not. You're de-risking, you're not optimizing. If you slow your neurological roll, if you look at exactly what you need in the future, not just for today, you can create a healthier company.” – Pat Wadors-------------------Episode Timestamps:*(03:55): Getting to know Pat*(06:31): Pat discusses her book Unlock Your Leadership Story*(19:42): Pat breaks down personal scorecards *(24:12): The evolution of DEI in the workplace *(28:59): The importance of storytelling in creating connection*(35:56): A lesson Pat learned in her career-------------------Links:Connect with Pat on LinkedInEmail PatVisit Pat's websiteOrder Pat's Book Unlock Your Leadership StoryConnect with Miriam on LinkedInCohesion PodcastAbout Simpplr

This special episode our Inside Voice series was recorded at Communicate's Internal Communications and Engagement Live at The Brewery, London. The conference explored the evolving landscape, where best practices, innovative tools and forward-thinking strategies are shaping the future of workplace engagement. Russell Goldsmith caught up with a number of the speakers from the event. His guests were: 1/ Anne Kerr, VP, Corporate Communications, Travelport spoke about ‘How to Move the Needle on Employee Engagement and Deliver Commercial Results', which was about their Guinness World Record breaking campaign to visit all new seven wonders of the world in just seven days, using only public transport. 2/ Andy Jones, Group Internal Communications Manager, PIB and Debbie West, regular 'Inside Voice' host and Senior Account Director, Audere spoke about ‘Crafting connection through the power of podcasting', which discussed the launch of PIB's internal podcast 3/ Pia de Malherbe, Chief Brand Officer, 10 Days London gave us a preview of her talk on 'Onboarding, engagement and career development for Generation Alpha' 4/ Katy Mogra, Customer Success Manager, at Oak Engage shared how Halfords Autocentres connect deskless employees, streamline communication processes and boost workforce engagement.

This episode features an interview with Keri-Lynn Pajer, Vice President of HR Business Partnerships and Change Initiatives at Agero. Keri-Lynn is a Strategy and Planning Executive with expertise in aligning organizational needs to the delivery of complex business solutions and expanded capabilities. At Agero, she previously served as the Senior Director of Internal Communications and Change Initiatives, and was the Director of Transformation Strategy at Staples. In this episode, Miriam and Keri-Lynn discuss the importance of listening to employees, the balancing act of integrating AI while maintaining human connections, and the continuous effort to maintain a culture of trust and engagement.-------------------“ I think the secret sauce is the employee. It's ensuring that you have a really structured, intentional employee listening program. What we like to say here is that we don't ever ask a question that we don't plan on or don't have the ability to make changes to. It's this one small act of change. Understanding what the employee needs and wants and really taking that information and trying to take one small step forward every time you hear something. Communication is a huge part of that.” – Keri-Lynn Pajer-------------------Episode Timestamps:*(03:07): Getting to know Keri-Lynn*(07:00): Defining and enhancing employee engagement*(09:06): The secret sauce to high engagement*(16:57): Building connectivity and trust*(27:26): Adapting to hybrid and remote work*(35:35): The role of AI in connectivity-------------------Links:Connect with Keri-Lynn on LinkedInLearn more about AgeroConnect with Miriam on LinkedInCohesion PodcastAbout Simpplr

Join Dots Oyebolu as he speaks with Ben Baker, CEO of Your Brand Marketing. Ben explores the importance of internal communications in shaping company culture and empowering employees to become brand ambassadors. From reducing turnover to fostering customer-centric mindsets, Ben shares practical strategies for leveraging communication to drive organizational success.Key Takeaways:(03:15) The high cost of replacing senior employees, beyond HR expenses.(06:23) How effective communication extends the employee lifecycle.(10:18) The impact of aligning personal and corporate values.(15:59) How to empower employees to become brand ambassadors through communication.(19:50) Aligning organizational goals with customer-centric strategies.(23:13) Strategies for managing communication across departments and stakeholders.(30:16) The role of transparency in driving employee engagement.(30:54) Why 70% of change management initiatives fail without a focus on people.Resources Mentioned:Your Brand Marketing website - https://iambenbaker.com/Thanks for listening to the “Marketing Leadership” podcast, brought to you by Listen Network. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation.#PodcastMarketing #PerformanceMarketing #BrandMarketing #MarketingStrategy #MarketingIntelligence #GTM #B2BMarketing #D2CMarketing #PodcastAds

This episode features an interview with Laura Wall Klieves, Head of People at Malwarebytes. Laura's career began in automotive advertising before she pivoted to Learning & Development. At Malwarebytes, Laura leads L&D and drives internal communications initiatives by weaving together her knowledge of visual storytelling and learning to elevate the organization's leadership and management teams. In this episode, Simpplr's Chief People Officer, Miriam Connaughton and Laura discuss HR trends for 2025. They explore strategies for improving employee engagement post-pandemic, the balance between remote work and return-to-office mandates, and the responsible integration of AI in HR processes.-------------------“ There is something intangible about being next to another human being, whether they're on your team or on a cross-functional team. There's something about being able to say to, as I call a 3D person, live and in-person, ‘Hey, how are you?' Those spontaneous connections. We're not dictating five days a week, but we do want to encourage, at least, our managers and our senior leaders to get back into the office a little bit more. The other thing that I think we see, but also I would imagine a lot of companies are seeing, is especially for new employees, that learning about the company, making those initial connections when you first are hired doesn't happen when we're all sitting at home.” – Laura Wall Klieves-------------------Episode Timestamps:*(04:19): Getting to know Laura*(04:27): Laura's priorities for 2025*(07:06): How Laura is approaching return-to-office mandates*(12:46): Strategies for enhancing employee engagement*(24:16): The role of AI in HR*(33:57): Future HR trends and predictions-------------------Links:Connect with Laura on LinkedInConnect with Miriam on LinkedInCohesion PodcastAbout Simpplr

In this first episode of 2025, Jen, Dom and Cat review their favourite conversations of 2024. They also discuss the topics, trends and themes they most want to explore in 2025, as shaped by what IoIC members have said they want to learn more about. This episode explores some of the primary risks and opportunities for internal communicators in the coming year. Tune in to hear about up and coming guests and conversations.   Follow on LinkedIn 

Does your boss' boss know what your group does? How far up the org chart is it before your group is unknown? Let's look at ways that your group can make sure it has visibility up the ranks of your management team. SHOW: 888SHOW TRANSCRIPT: The Cloudcast #888 TranscriptSHOW VIDEO: https://youtube.com/@TheCloudcastNET CLOUD NEWS OF THE WEEK: http://bit.ly/cloudcast-cnotwCHECK OUT OUR NEW PODCAST: "CLOUDCAST BASICS"SHOW NOTES:WordPress CEO doesn't know what his Sustainability team doesSalesforce will hire no more software engineers in 2025WHAT HAPPENS IF YOUR CEO DOESN'T KNOW WHAT YOUR GROUP DOES?Elon Musk eliminated 80% of Twitter/X workforceCEOs/CFOs are starting to think about AI in terms of reduced workforceWFH/RTO policies will be an on-going issue for the next few yearsHow does your group align to value-creation at the company?How does your group measure the value they bring to the company?How does your group measure the cost/ROI they bring to the company?How does your group communicate their value upward in the organization?How does your group communicate their value outward in the organization?How do your stakeholders (internal & external) talk about your group?Does your group complain too much? What is your annoyance factor?FEEDBACK?Email: show at the cloudcast dot netTwitter/X: @cloudcastpodBlueSky: @cloudcastpod.bsky.socialInstagram: @cloudcastpodTikTok: @cloudcastpod

Alignment fuels business success—but it's hard to achieve.In this episode, Janet Hitchen shares how she used internal comms to:Build alignment across teams.Simplify complex ideas into clear stories.Drive revenue and growth at Apple, Nespresso, and beyond.

This episode features an interview with Britt Byers, Executive Vice President of Human Resources North America at Kyowa Kirin. With three decades of experience, Britt has held senior roles in Pharmaceuticals like Sanofi and Novartis, as well as in financial services at Bank of America. She has deep expertise in R&D and global functions as well as Shared Service leadership with oversight for HR Operations.In this episode, Shawn and Britt discuss the importance of authentic and inclusive leadership, strategies for easing employee anxieties, and the power of showing kindness in the workplace.-------------------“Before you react to something in a meeting or a conversation, or if someone's upset, just be there in the moment. You might have a difference of opinion, but you're just creating a space for the conversation. But it is on leaders, I think, to create the tone that you're not numb to what's happening. You can't not mention something. Otherwise, you just don't look genuine. You don't look like there's a leader you can trust who's just not acknowledging something that could be an awful environment.” – Britt Byers-------------------Episode Timestamps:*(02:54): Getting to know Britt*(14:34): The shift from financial services to pharmaceuticals*(18:10): The importance of meaningful work *(23:01): Leadership themes and enterprise leadership*(27:51): The importance of being kind in the workplace-------------------Links:Connect with Britt on LinkedInLearn more about Kyowa KirinFollow Kyowa Kirin on LinkedInConnect with Shawn on LinkedInCohesion PodcastAbout Simpplr

In this episode of Aspire to Inspire, Staffbase Chief People Officer Neil Morrison talks with Cecilia Crossley, founder of the social enterprise From Babies with Love and host of the How HR Leaders Change the World podcast. Cecilia shares her journey of building a business that channels 100% of its profits to support orphaned and abandoned children globally. With stories that range from early challenges to her motivation for using business as a force for good, Cecilia highlights how thoughtful communication can align business impact with social change. Through this conversation, Neil and Cecilia delve into the power of purpose-driven storytelling, the significance of the UN Sustainable Development Goals, and the role of HR leaders in transforming workplace culture. Cecilia also discusses the meaningful impact of From Babies with Love's mission on employees and corporate clients alike, bringing together purpose and profitability.

This episode features an interview with Ellen Maier, Human Resources Director at Zignaly. Ellen is an experienced HR leader committed to enhancing remote work settings and empowering employees. With a strong background in HR and organizational psychology, she fosters an inclusive and growth-focused culture for the Zignaly team.In this episode, Shawn and Ellen discuss creating trust within a remote team, the importance of personal connections in the workplace, and benefits and practices of being an email-free organization.-------------------“When you say email-free, it's equal to clutter-free. When you consider you're wasting so much valuable time because, time is money and you also have an amount of energy. The crazy thing is that everyone that works with email, they start reading, checking everything in the morning. Once they finish that, they have no other energy to do anything else. You can miss important information, important updates.” – Ellen Maier-------------------Episode Timestamps:*(02:12): Getting to know Ellen*(06:39): Building a trusting remote culture at Zignaly *(22:14): How Zignaly manages an email-free work environment *(28:51): Strategies for global team management*(37:11): AI in human resources*(41:47): What's next for Zignaly and Ellen-------------------Links:Connect with Ellen on LinkedInFollow Ellen on XLearn more about ZignalyFollow Zignaly on XConnect with Shawn on LinkedInCohesion PodcastAbout Simpplr

CONNECT WITH USWeb: https://churchwithoutwallsinternational.orgPodcast: https://cwowi.buzzsprout.comVimeo: https://vimeo.com/cwowiInstagram: https://www.instagram.com/cwowiFacebook: https://www.facebook.com/CWOWInternationalBooks: https://churchwithoutwallsinternational.org/product-category/books-and-audio-books/Translations: http://www.cwowi.eu

This episode features an interview with Sarah Lovelace, Vice President of People at Airbase. Prior to this role, Sarah served as VP of People at Plenty, held various roles at Box, and was a Recruiting Coordinator at Google.In this episode, Shawn sits down with Sarah to discuss adapting leadership to different organizational stages, realistic and meaningful leadership development programs, and challenges and trends in global workforce management.-------------------“You have to go through all of the seasons and you have to go through the reviews, you have to go through having a first hard conversation with an employee. Sometimes there's just not a time limit on that. I think, ultimately, those L&D programs sometimes aim to fast track that. But, I have truly found the best value is again, getting to know managers.” – Sarah Lovelace-------------------Episode Timestamps:*(01:58): Getting to know Sarah*(07:52): Sarah's leadership style at Airbase *(24:17): Strategies for measuring organizational trust *(31:23): Values that drive the People team at Airbase *(35:56): How Airbase develops leaders *(42:28): Future challenges for People teams-------------------Links:Connect with Sarah on LinkedInConnect with Shawn on LinkedInCohesion PodcastAbout Simpplr

USC Research Fellow and Burson, Ogilvy, and Teneo alum David Michaelson, PhD, joins Fred Cook to discuss USC's latest research on internal communications and the future of work. They note challenges in maintaining corporate culture following shifts to hybrid and remote working and emphasize how internal communications can be used to build employee engagement and preserve company identity.Reports: Staffbase: https://staffbase.com/en/pressreleases/communication-breakdown-61-of-employees-unlikely-to-stay-in-their-job-cite-poor-communication-among-top-reasons/ Research by USC Annenberg & Staffbase Highlights the Critical Role of Internal Communication in Retention and Engagement Communicating Culture During A Hybrid Revolution: https://annenberg.usc.edu/sites/default/files/2024/07/24/USC-IABC_FOW__Report_Jul244.pdf Featuring: Dr. David Michaelson, USC Research Fellow and Principal of David Michaelson & Company Host: Fred Cook (@fredcook), Chairman Emeritus of Golin. Author of “Improvise - Unorthodox Career Advice from an Unlikely CEO” and Director of the USC Center for Public Relations Executive Producer: Ron Antonette Producers: Isadora Binder-Helenchilde and Marshall Winfield Follow us: @USCCenterforPR (X, Facebook and Instagram) Newsletter: News from the USC Center for Public Relations Visit our website: https://annenberg.usc.edu/research/center-public-relations A production of the USC Annenberg Center for Public Relations at the University of Southern California. A production of the USC Annenberg Center for Public Relations at the University of Southern California.

Take a look at any job description today--either in your organization or posted to a job board--and you might notice that it's not entirely accurate, especially for communications and marketing roles. It's almost as if they're created to fit into a system of some kind....oh wait, they are. Job descriptions, from the simple to the complex, are often nothing more than checklists designed for ease of processing and evaluation. They're meant to be a set of shaped holes; our experiences are the pegs that must fit. But what happens when AI fills some of those holes? Or when AI-enabled employees expand their roles and contributions in new, innovative directions, and their pegs no longer fit? What happens to employee engagement and corporate culture as disruption becomes the norm? In this episode of The Trending Communicator, host Dan Nestle sits down with tech entrepreneur-turned-communicator Pinaki Kathiari, CEO of digital communications agency Local Wisdom, to explore the evolving landscape of work in the digital age. As AI continues to revolutionize industries, Dan and Pinaki discuss the obsolescence of conventional job descriptions and the potential for AI to serve as a co-creator in our professional lives. Pinaki shares his unique journey from a UX and web design specialist to a leader in digital transformation, emphasizing the intersection of technology, employee experience, and corporate culture. He and Dan examine how AI can empower individuals to transcend traditional roles, fostering creativity and innovation in unexpected ways. Together, they explore the potential effects of AI on recruitment, performance reviews, and organizational structures, questioning how companies can adapt to a future where roles are fluid and dynamic. Pinaki also highlights the importance of internal communications and employee engagement in building a resilient corporate culture that thrives amidst change. Whether you're a tech enthusiast, a communications professional, or simply curious about the future of work, this episode offers valuable insights into how AI is reshaping our professional landscape. Tune in to learn how you can harness these changes to enhance your career and contribute to a more human-centric workplace.   Listen in and hear about... The evolving nature of job descriptions and roles in the age of AI, challenging traditional career paths. How AI serves as a co-creator and innovation engine, reshaping work efficiency and creativity. The critical role of internal communications in boosting employee engagement and creating a thriving corporate culture in the age of AI. The impact of AI on intellectual workers and the potential for redefining roles and responsibilities. Challenges and opportunities in adapting corporate structures to accommodate new technologies and employee-driven innovation. The importance of mindfulness and proactive communication in leadership to prevent burnout and foster a supportive work environment.   Notable Quotes On Job Descriptions and AI: "Job descriptions and roles as we know them are obsolete. That's right, I said it. They're obsolete. I'm talking about comms and marketing roles. But I think the same thing can be said for most of the so-called knowledge workers today." — Dan Nestle [00:00 - 00:20] On AI's Role in Work: "AI is an innovation engine. It should enable us to not only be more efficient, it should and will increasingly be a co-creator and co-explorer, helping us to change the way we work and what we produce and even the nature of what we can contribute." — Dan Nestle [00:28 - 00:45] On the Transition to Internal Comms: "We saw that they're just not getting the same amount of love from a resourcing perspective as external communications and marketing." — Pinaki Kathiari [08:17 - 08:27] On the Impact of AI: "The amount of power that we've had before AI in our back pockets was astounding compared to like 10 years ago, 20 years ago. Now with the advent of AI on top of that stuff, it's, it's. We could code on the fly, we could design on the fly, we could write on the fly, we could ask questions and learn on the fly without having to do much." — Pinaki Kathiari [20:07 - 20:30] On the Future of Work: "I think it's going to get much, much more messier before it gets better. And you got to kind of like learn things. And it's going to take some people, you know, some companies who are like leading to kind of push through and test things out." — Pinaki Kathiari [35:50 - 36:02] On Being Human at Work: "I hope having a machine intellect might help us be more human and treat each other more like humans and not machines, which we've been doing all this time." — Pinaki Kathiari [39:25 - 39:45] On Corporate Culture: "I think we have to be careful of just how we treat people. So I think if I kind of go with it as, like, whether you're performing high or performing low, we want to work with you to get to where we think you should be or you think you should be." — Pinaki Kathiari [50:14 - 50:36]   Resources & Links Dan Nestle Inquisitive Communications | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Dan Nestle | Twitter Pinaki Kathiari Pinaki Kathiari | LinkedIn Local Wisdom | Website Resource Hero | Website Pinaki Kathiari | Twitter   Timestamped key moments from this episode (as generated by Fireflies.ai)

Episode 231 FACULTY: Kyle Geers, CPA CLASS: #Shoperations In this episode, join Scotty and Kyle Geers as they talk about his unique path from college water skiing enthusiast to managing a fully remote firm with $2 million in revenue. Hear how the founders of Zeroed In leveraged their skills to create profitable accounting practices, navigated communication and collaboration challenges, and utilized tools like Power BI and ClickUp. Discover insights on capacity planning, client service management, and fostering team growth through clear career paths.

37signals' co-founders Jason Fried and David Heinemeier Hansson share insights from their write-up, The 37signals Guide to Internal Communication. They discuss effective communication strategies within the company and with the public, offering practical advice to consider when conveying messages.Key Takeaways:00:41 - The backstory of how the guide was created02:39 - The write up serves as both an internal reminder and a practical manual for how communication is handled at 37signals06:36 - Why publishing doesn't require perfection10:52 - Poor communication can lead to misunderstandings18:26 - How unclear communication can come across negatively23:03 - Why you shouldn't rush tough conversations Links and Resources:The 37signals Guide to Internal CommunicationBooks by 37signalsSign up for a 30-day free trial at Basecamp.comHEY World | HEYThe REWORK podcastThe Rework Podcast on YouTubeThe 37signals Dev Blog37signals on YouTube@37signals on X

In this episode, Katie Macaulay is joined by author and influential blogger, Seth Godin. Seth was top of Katie's guest wish list when The Internal Comms Podcast launched five years ago. As the author of 22 international bestsellers and as one the world's most respected marketers, Seth has changed the way millions of people think about marketing, creativity and work. Now we lift the lid on Seth's approach to internal communication. This is a wide-ranging, fascinating conversation. Katie and Seth discuss the importance of understanding organisations and communications at a systemic level. They explore how much agency we really have – and how much we really want or need. And they touch on the notion of ‘false proxies' and why we should be throwing them out. Join Katie and Seth as they navigate the noise and get to the heart of what makes truly impactful – and effective – internal communication. As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.

This episode features an interview with Athena Aktipis, author of A Field Guide to the Apocalypse: A Mostly Serious Guide to Surviving Our Wild Times. She is also an Associate Professor in the Department of Psychology at Arizona State University, director of the Cooperation and Conflict Lab and co-director of the Human Generosity Project, the first large-scale collaborative project to investigate the interrelationship between biological and cultural influences on human generosity. Athena also created and co-hosts the Zombified Podcast.In this episode, Shawn sits down with Athena to discuss the dynamics of need-based transfers in societies, the study of zombification, and strategies for building trust in communities.-------------------“Oftentimes in more corporate settings, it's easy to forget how important feelings of autonomy are for building anything lasting. You can make somebody do something in the short-term because you're like, ‘This is part of your job. You won't get paid if you don't do this, et cetera.' But if you want to create trust, create a bond, create a foundation for long-term or even medium-term future productivity and innovation and all of that, people have to feel, I think, individually empowered and autonomous in how they're associating with the people who they are working with.” – Athena Aktipis-------------------Episode Timetamps:*(02:52): Getting to know Athena*(09:21): Athena dives into cooperation*(18:36): What inspired Athena to study zombification and write A Field Guide to the Apocalypse*(32:51): How the idea of cooperation translates the workplace*(35:13): Athena's recommendations for building trust *(41:14): Other takeaways from Athena's book-------------------Links:Connect with Athena on LinkedInRead A Field Guide to the ApocalypseListen to Zombified podcastLearn more about The Apocalypse RoadshowLearn more about Zombified MediaLearn more about the Zombie Apocalypse Medicine MeetingVisit Athena's websiteRead The Cheating CellFollow Athena on InstagramFollow The Apocalypse Roadshow on InstagramConnect with Shawn on LinkedInCohesion Podcast 

Chris Willis and guest Monique Zytnik author of Internal Communication in the Age of Artificial Intelligence, and Chairman of IABC EMEA as they explore the changing landscape of internal communications in an AI-driven world.Why it matters: Internal communicators are pivotal in aligning communication strategies with organizational goals, fostering engagement, and reducing costs.AI offers tools to enhance, not replace, human communicators, reinforcing their strategic role.The big picture: Leadership must champion effective communication to shape company culture.Strategic internal communications are key in navigating tech-centric environments.What's next: Discover practical examples of AI integration and the future of storytelling in leadership.Monique Zytnik challenges communicators to influence leadership and question the status quo.

This episode features an interview with Shaun Randol, Founder of Mister Editorial, a mixternal communications newsletter. Shaun has spent a large portion of his career piloting communications for international companies such as Bloomberg and BlackRock.In this episode, Shawn and Shaun discuss the myth of planning in storytelling, the importance of adapting to new technologies, and maintaining a strategic perspective on the evolution of communications work.-------------------“I think those of us who have 10 to 15 years left in their career, can't ignore [AI]. They should embrace it, learn to use it. Dial in to one or two tools or use cases and become deeply expert at it immediately. Change comms, multimedia, photography, graphics, storytelling, whatever it is. Pick one or two because there's many of them out there and just get known for it as soon as possible, because that expertise will be needed.” – Shaun Randol-------------------Episode Timestamps:*(02:26): Getting to know Shaun*(09:12): Where Shaun stands today on AI replacing people*(14:19): How technology changes the way we communicate*(18:45): Shaun's opinion on slowing down generative AI*(29:36): Shaun's advice for comms professionals using AI*(35:44): Other ways comms professionals can embrace AI-------------------Links:Connect with Shaun on LinkedInConnect with Shawn on LinkedInCohesion Podcast

Send us a textOur Guest:Linda Beltran is vice president of corporate communications at Holiday Inn Club Vacations, a leading vacation ownership company with more than 30 resorts across the U.S. She oversees a team of communications professionals who manage internal and external communications, executive visibility, corporate social responsibility, media relations, crisis communications, community relations, and thought leadership. Five things you'll learn from this episode:1. How internal communication management can prevent external crisis2. Executive media training and thought leadership3. The evolution of internal communications4. The future of internal communications5. Internal communications best practices  Quotables“Your team members are really your first and most important audience.” — @Linda Beltran“We have to be nimble and pivot. And I tell people all the time, improvising and pivoting are one of the undersold skills that you have to have in this line of work.” — @JasonMudd9“If you have a company and leadership that really puts their faith in their comms team, you're already ahead of the curve, and then the rest is just making sure that they're being received.” — @Linda Beltran“Pre-pandemic, people weren't necessarily paying attention to their internal audience.” — @Linda Beltran“I love the idea of trying something new. I love the idea of failing forward. And as I tell my team quite a bit, as long as you're working on something that won't be shown externally, take some risk internally.” — @JasonMudd9If you enjoyed this episode, please share it with others or leave us a quick podcast review.About Linda BeltranAs a seasoned communications leader with over 25 years of experience in the hospitality industry, Linda brings strategic, creative, and impactful solutions to diverse audiences and stakeholders. Her mission is to enhance the reputation, visibility, and engagement of the organizations she works with, aligning communications with their values, culture, and goals.Guest's contact info and resources:Linda Beltran on XLinda Beltran on LinkedInHoliday Inn Club Vacations websiteAdditional Resources:The value of being honest in internal communications4 ways to present your corporation as grateful to its shareholdersSupport the show On Top of PR is produced by Axia Public Relations, named by Forbes as one of America's Best PR Agencies. Axia is an expert PR firm for national brands. On Top of PR is sponsored by ReviewMaxer, the platform for monitoring, improving, and promoting online customer reviews.

This episode features an interview with Stephen M.R. Covey, author of The Speed of Trust and Co-founder of FranklinCovey's Global Trust Practice. He is a sought-after international speaker, who has taught trust and leadership to business, government, military, education, healthcare, and NGO entities. As the former President and CEO of the Covey Leadership Center, Stephen increased shareholder value by 67 times and grew the company to become the largest leadership development firm in the world. In this episode, Shawn sits down with Stephen to discuss the foundational concepts of trust and leadership, practical strategies for enabling authenticity, and the importance of having a growth mindset.Hear more from Stephen when he participates in the World Business Forum this October!-------------------“The style of leadership that maybe has taken us to where we are today in a different world, is not going to be where we need to go tomorrow in a new world of remote work and hybrid work and intentionally flexible work with younger generations. Gen Z have a completely different expectation of how they want to be engaged and led. With work becoming far more collaborative and interdependent and with technology changing, disrupting everything with AI, with all these things happening, we need a new way to lead in a new world of work. Maybe command and control got us to where we are today, but trust and inspire is what's going to take us to where we need to go tomorrow.” – Stephen M.R. Covey-------------------Episode Timestamps:*(03:32): Getting to know Stephen*(13:14): The reciprocity of trust *(26:37): Building stewardship agreements *(31:22): Trust and inspire vs. command and control *(41:49): Authenticity and vulnerability in leadership*(54:06): The need for a growth mindset-------------------Links:Learn more about FranklinCovey's Global Trust PracticeConnect with Stephen on LinkedInFollow Stephen on XFollow Stephen on InstagramConnect with Shawn on LinkedInCohesion Podcast

In this episode, we delve into the qualities essential for leadership success, such as courage, curiosity, adaptability, and the willingness to unlearn. Annette highlights the pitfalls many leaders face, from giving away influence to tolerating misalignment within their teams.We discuss common leadership mistakes and the impact of poor communication on a firm's success and reputation. Annette stresses the need for clear, consistent communication and tailored retention strategies while advocating for setting goals that go beyond financial metrics.Join us as we navigate  through the complex yet rewarding landscape of leadership, offering practical advice and heartfelt wisdom. Don't miss this episode that's packed with strategies for building successful teams and nurturing a thriving company culture. Resources Mentioned: Book: Flawless Consulting by Peter BlockCoaching for Leaders PodcastUnlocking Us Podcast- Brené BrownThis American Life Podcast- great for storytelling skillsThe Moth Podcast- great for storytelling skillsYour Brain at Work Podcast The Chris Voss ShowThe Sales Management. Simplified. Podcast with Mike WeinbergThe Anthony Iannarino Show______________________Follow Annette Wehrli on LinkedIn: www.linkedin.com/in/annettewehrli/Check out the Effectivity Consulting website: www.effectivity.consultingFollow Crelate on LinkedIn: https://www.linkedin.com/company/crelate/Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience

This episode features an interview with Rachel Happe, Founder and Digital Workplace, Organization, and Community Strategist at Engaged Organizations. She started Engaged Organizations to focus on helping organizations adapt to new technologies and accelerate knowledge supply chains while improving trust, transparency, and agility. She is a sought after speaker and expert on the impact of technology on engagement, relationships, and culture and has keynoted at several digital workplace conferences.In this episode, Shawn and Rachel discuss treating employees as assets rather than machines, rewarding human contributions, and valuing emotional and social aspects in the workplace.-------------------“We still have this mechanistic system and the human system, and we're still treating humans like machines. I wrote a post a while back, because I was getting really annoyed reading about how AI could help employees. It was all like, ‘It can do these 10 tasks for you.' And I'm like, ‘If that's all we are, we should go home.' It's the mindset of what we think employees or people's  value is. The example I use in presentations is diamonds. Why are diamonds valuable? They're rocks. De Beers made them mean something. You know who can't make something mean something to somebody else? AI. The value of people is activating other people. And value is meaning.” – Rachel Happe-------------------Episode Timestamps:*(02:20): Getting to know Rachel*(10:27): Rachel's career background*(15:42): Employees are not machines*(21:50): How to calculate the value of community*(32:21): The role of AI in community *(42:39): The current and future state of valuing humans-------------------Links:Connect with Rachel on LinkedInLearn more about Engaged OrganizationsEmail RachelRead Ed Zitron's They're Looting The InternetConnect with Shawn on LinkedInCohesion Podcast

The Consumer Behaviour Book: Exploring The Reasons Why Emotions Are So Important In Decision Making by Anthony “Tas” Tasgal  ABOUT THE BOOK: Neoclassical economics assumes that most people have well-defined preferences and make well-informed, self-interested decisions based on those preferences.  But in the real world, this is often not the case.  The Consumer Behaviour Book combines elements of economics and psychology to help you understand how and why consumers behave the way they do. Using behavioral economics as the foundation, the author explains the anomalies in consumer choices and what influences human behavior, preferences, and decision-making.   Often the case, emotional as well as economic factors play a vital role in consumer behavior.  Therefore, behavioral economics can be an important aid to business and marketing strategies by understanding how consumer decisions can be influenced. ABOUT THE AUTHOR: Anthony “Tas” Tasgal is a man of many lanyards: trainer, author, TEDx speaker, brand and communications strategist, and lecturer.  His area of expertise includes storytelling, insights, and behavioral economics.  He is a Course Director for several organizations including the Chartered Institute of Marketing, the Market Research Society, and the Institute of Internal Communication, and he runs The Guardian masterclass on “Harnessing The Power Of Storytelling.”  He is the author of several books including the award-winning The Storytelling Book: Finding the Golden Thread in Your Communications, and The Insight Book: Enhancing Your Creativity By Learning To See Things Differently which was featured on episode 448 of The Marketing Book Podcast in 2023. And, interesting fact – he is the last British author who will be interviewed on The Marketing Book Podcast. Click here for this episode's website page with the links mentioned during the interview... https://www.salesartillery.com/marketing-book-podcast/consumer-behaviour-book-tasgal

Roy Schwartz: Smart Brevity Roy Schwartz is co-founder and CEO at Axios HQ, the world's first AI-powered internal communications management platform. He's also the co-founder of Axios, the award-winning news organization known for its Smart Brevity writing style. He's the co-author, along with Jim VandeHei and Mike Allen of Smart Brevity: The Power of Saying More With Less*. Most organizations spend way more time and strategy on external communications than internal ones. In this conversation, Roy and I discuss how your internal strategy can reduce email, save time, and create space for innovation and insight. Key Points An effective, internal publication via email reduces the amount of total messaging people receive. Position one, big item in every publication. There should be a hierarchy of what's important, since not everyone will read everything. Keep each topic to 200 words and under 1,000 words for the entire publication. For each topic, start with a strong, first sentence — and then provide context for why it matters. Find a word other than “newsletter” to name a regular, internal publication. Bring personality and smiles into internal publications. People will engage and look forward to reading. Done well, internal publications help inform, recognize, provide accountability, and allow leaders to focus on the human aspects of communication. Resources Mentioned Smart Brevity: The Power of Saying More With Less* by Jim VandeHei, Mike Allen, and Roy Schwartz Axios HQ: AI-powered newsletter software Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Way to Make Sense to Others, with Tom Henschel (episode 518) Getting Better at Reading the Room, with Kirstin Ferguson (episode 651) Get People Reading What You're Sending, with Todd Rogers (episode 666) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.