Creating A Buzzworthy Business

In this episode, you will learn all about productivity and planning and how Coya Houston helps her clients plan their life, all while balancing family. Coya shares tips and tricks on how to limit overwhelm by creating routines and implementing structure to limit choas. She teaches women how to tackle their goals in their personal life all while living out their own dreams. Learn how Coya lives her daily life and get sh*t done as a wife, mom, and business woman.   check her out: herdailyguide.com Instagram: xocoya

On this episode, we are speaking with Shekeidra, owner and operator of SMarche Photography. Shekeidra spoke about how she built her business and what we see of her today. We highlighted how she created an unique customer experience, that teaches her clients how to use their confidence in front of the camera to capture the best photos. Shekeidra focuses on brand photography that will not only produce beautiful photos but allow her clients to use those images to stand out in their brands. Watch full interview on Youtube:   Check her out: www.smarchephotography.com IG: @smarchephoto      

Learn how to implment the ultimate luxury customer experience with Attyre Delivery. I sat down with Rhea Perkins, Owner and operator of Attyre Delivery and spoke all things cusotmer experience. What is Attyre? Oh let me tell you! Attyre is a luxury delivery service in the Metro Atlanta area servicing Bakeries, Special Occasions, and Boutiques with a white glove service.  Rhea and myself sat down and spoke about what a luxury experience looks like for product delivery and how she created this niche specific business.  Check Out Attyre: www.attyredelivery.com Instagram: @attyredelivery Watch us on YouTube: https://youtu.be/lppxKqYAHFM  

In this episode, Dominique talks about how business owners should received feedback from current clients to improve their processes and programs for the future. She shares a few tips on how to compartmentalize information to make proper adjustments to your offers. Customer's providing feedback isn't always easy to digest but that's where all the information and data research lies. Instead of always testing offers, listening to your customers and clients will allow you to implement changes straight from their minds.   As always…..   If you're in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor   Website   www.dominiquestaylor.com    

In this episode, Dominique shares research on how businesses are hurting by not keeping the customer experience front of mind. She shares statical data on how business owners market one thing and provide another once people pay them. Dominique gives 3 tips on how to close the gap in your customer experience and how to lean on your current clients to improve your offers.  As always…..   If you're in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor   Website   www.dominiquestaylor.com    

In this episode, Dominique has a much needed conversation around receiving constructive criticism vs identifying when a unfit client is just complaining. She explains how you can discern when someone is a misalignment for you and your business.  Dominique touches on how to identify feedback in the conversation and what to specifically pay attention to when having conversation with clients. As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique used the Joe Budden Podcast as a case study to break down the role of a Executive and their leadership responsibilities. She shares 7 points of reference of her takeaways of the spiraling relationship between Joe Budden and his fellow co host and their exit. She touches on how leading a team is a direct reflection their level of commitment and experience your audience will have.  If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor   Website   www.dominiquestaylor.com    

In this episode, Dominique shares tips to focus on to improve your customer experience. She highlights areas in your business that can potentially be hurting your customer experience and how to improve.  She shares some industry definitions and statistics on the costly mistakes associated with the customer experience to drive the point home. As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor   Website   www.dominiquestaylor.com

In this episode, Dominique talks about how your marketing is ruining your customer experience. She explains the importance of using proper language to convey the right messaging to your perspective clients that will provide clear expectations on what they can expect to receive.  The use of proper language demonstrates exactly how you will show up in your business to help them. During the buyer's journey, there decision to purchase is NOT based on your service offer but more linked to how they are connected to you. Marketing to them one way but showing up another will ruin your reputation and customer experience.   As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique continues the discussion on the breakdown of her framework to help her clients build and create a luxurious customer experience. She explains the 3rd pillar in her framework and its relevance to rewarding current clients and building brand advocates to market your business. She finalizes the conversation on her framework and provides a few gaps in the current service industry on how people aren't locked in on the current climate of their service offers. Dominique expresses the importance of retaining clients and provided statistical data to drive the point home.  As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique goes into her second pilar of her framework explaining retention and the customer journey. She explains how you need to focus in on building out your customer journey and providing a high level experience to support your clients to retain them. Dominique provides 4 areas to focus on to retouch your programs and offers to create high touch point communication, support, program deliver, and workflow that supports your clients. As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique breaks down her 3 step framework on how she helps her clients create a luxury brand experience. She speaks about how important it is to establish a good rapport in business to create seamless partnerships with clients. She explains exactly how she helps her clients by giving 5 tips on how to create a "feeling" in your business that sets your clients up for success. As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique explains how systems by itself won't spare your customer experience. She focuses on how people should "feel" after the transaction and after working with you. She explains how their is a feeling attached to the customer experience that systems itself cannot provide. Business owners need to understand, while systems helps them create more time to focus on other task, it always takes the human interaction out of business relationships. The focus is the feeling... Dominique drives the point home on how to create and or restore the human factor into your business to leave your clients pleased after working with you. The goal is to keep them in your buying lifecycle and systems cannot do that alone. As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique breaks down 5 core values of hers that allows her to be a good customer. She discovered these values overt time as she experienced life in different ways of being a customer. She explains that how you show up as a customer translates over to how you show up as a business owner. She provides examples to drive the point home of displaying values and principles that you stand on that shows up in al of your experiences. In life, we experience people in different capacities that shape who we desire to be and that's how you create the core values for yourself. The main take away from this episode is ...."Treat the Janitor the same way you would treat the CEO." As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode of Creating A Buzzworthy Business Podcast, Dominique continues the conversation on showing up as a goos customer to appreciate creating better customer experiences. She shares tips on how to own your experiences to meet workers half way. Dominique is dedicated to not only helping business owners improve their customer experiences, but speaking from a customer's perspective on how to allow yourself to understand service workers obligations to customers.  As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique shift her focus on talking about the customer’s role in creating good customer experiences. Often times, a lot of pressure is placed on the companies to carry out the customer experience. But, she highlights how the customer can play a role in crafting good experiences.   Dominique’s sole purpose is to debunk the myth that “customer’s are always right” and instead understanding that we can take the place of helping create positive outcomes with businesses. She shares her insight on a few experiences she’s had and how she showed up to turn her experiences around.   It’s not about business NEVER making a mistake, but more so how they show up to correct the mistake. Also, if you can play a part to prevent the mistake, that’s a WIN for both parties.   As always…..   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique celebrates the start of her 2021 releasing a new episode to her listeners. She shares some trends she saw in 2020 and how to correct those mistakes in 2021. Dominique, expresses her beliefs in making 2021 the year of prioritizing your customer experience in your business. She touches on how you CANNOT afford to Not invest in your customer experience this year, as people are more focus than ever on experiences. If you want to set yourself apart from your competition, you want to listen to her. She explains, the different levels of operating businesses based on your target audience and how to operate on a luxury brand level.   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

Thank you so much for a great season 2! Dominique shares her favorite and most valuable lessons learned from her doing season 2 of the Creating A Buzzworthy Business podcast!  Throughout this season she gave so many tips on the customer experience, how businesses owners can provide great luxury customer experiences, the importance of mindset around making the customer experience a priority, and more! If you are a business owner who wants to level up their services, customer service, and all areas of your business, this whole season is a great tool!  She shares that through her second season, she learned so much about adversity, staying the course, and staying true to your authentic self!   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In Episode 18, Dominique discusses how creating a blueprint for your signature framework or formula to success can differ for many. She urges you to focus on how your customers/clients implement your strategies and show up, and things still don't work out for them. What do you do then? How do you show up for them? The current climate of the coaching industry shows that many people don't desire to REALLY coach, but coaches have created this blueprint that they expect to be a one size fit all model. Because, people have invested in us as coaches, a certain level of commitment is require to make sure they see the same success. If that is what we are promising.... The main takeaway from this episode is, to make sure we understand that our clients audience is not always our audience. What worked for us, may not work for them the exact way it did for us. Be willing to REALLY coach people to success.   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique speaks about the currently trending phrase "Where The Money Reside" created by Durell, who is a car salesman at Richards Honda who recently went viral. Dominique provides her perspective on the catchy phrase on how to apply it to your business in relation to the customer experience.  Dominique touches on the power in experience and retaining customers. Customer acquisition vs. customer retention, and how its more costly to get new customers than to sell to the existing customers. She shares statistics on the percentages on the increase in revenue in businesses when focusing on retention. The main takeaway in this episode is, you may be where the money reside already and do not know it. If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule     Follow me on Instagram    @dominiquestaylor

In this episode, Dominique breaks down the difference between a coach and consultant and identifying the specific title that is necessary for business owners. She explains, the state of the "coaching" industry and the labeling business owners are calling themselves, with no prior knowledge of why they're even doing it. Dominique helps you understand the goal and purpose of coaching and consultant and the specific outcome for clients and customers for each. She shares 3 types of consultants with the point to make her audience understand that coaching is more emotional and consultant is more technical full of tools and strategies. The main takeaway is to service your customer and clients in the proper capacity and understand there specific needs that are in line of calling yourself a coach versus a consultant.    If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique offers a perspective and provides tips on how to recover payments when customers default on their payment obligations with your services. She explains ways to have these conversations, and offers a different ways of looking at dealing with customers when payment issues arise.   Dominique touches on the importance of relationship building being apart of your business model, and how to create safe spaces for customers to communicate with you about circumstances. This allows for you as the business owner to understand "temporary" situations, to then allow you to go into solutions mode to try to help your people.   She shares a few techniques that can help you get through these tough conversations to not only retain your customers, but to build solid relationships and open door policies to incorporate more human interactions in your business and be less robotic.   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique shares information on knowing the right time to upsell to new and existing clients and when to focus on connecting with them. Often time she sees business owners focusing on hitting specific revenue goals and when doing so, the connection you should be building with your customers falls short. Dominique explains how the real success is in the success of others, not how much revenue you can generate to prove your process. Once you master your process, you can do that "thing" over and over, but can your customers see success doing that "thing" ? The main takeaway from this episode is, to focus on getting other people results and the revenue and retention in your business will speak directly to the success you're experiencing.   If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique goes into detail about the mindset shift and beliefs needed to understand the importance of the customer experience in business. Especially, during the upcoming holiday season that is approaching. She shares some current beliefs business owners might have around the lack of importance of the customer experience and what they can do to shift their mindset to understand how important it is to their bottom line. Dominique speaks about how people believe that they can actually afford to focus on the customer experience later. Not realizing that, the more you ignore not building upon the customer experience, the more it’s hurting your business. It’s those gaps and holes you can’t see. Becuz your focus is making money.  As you prepare for the holiday season, she urges you to consider building a valuable business, brand, and experience.    If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique discusses the breakdown in the customer experience when familiarity gets in the way. Dominique explains the difference in the customer experience as a business owner and then as a customer to showcase the different thought processes one may go through.   Dominique explains the two different types of customers and how the customer experience can be portrayed depending on what type of customer you’re targeting and the result of each experience. The information provided in this episode shows you how to create and maintain balance and boundaries in your business to be respected.   The moral of the story is…   Set the proper tone for your business that’s going to allow you to get and keep all types of customers. n this case, if you operating at your highest level of excellence it’s easier to appease everyone than to operate at a basic level and miss out on valuable customers. Even if the basic customer doesn’t value the customer experience, if operating at a basic level you only satirizing basic ppl. You missing out on the high level clients that you could be receiving and retaining in your business.    Always give more than what is required. That satisfies everyone. Kill two birds with one stone.      If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor

In this episode, Dominique speak about what is needed to create a everlasting experience when offboarding clients. As business owners, you should not only focus on the time spent working with clients, but how to wow them to keep them in your lifecycle, even after the relationship ends.   Dominique explains why the offboarding experiences is so important to your business. She breaks down three things that you can implement in your business to have a great off boarding experience for your clients or customers.   Its nothing like an abrupt stop of a business relationship and one feeling stuck. Dominique wants you to focus on relationship building experience allows you to get to know people and build genuine connections with them during their time with you and especially afterwards.    If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule   Follow me on Instagram   @dominiquestaylor  

Are you providing transactional or transformational experiences? In this episode, Dominique discusses the difference between transactional experiences and transformational experiences and how it shows up in life and business. She explains how transactional experiences are specifically driven by a monetary gain and how transformational experiences is motivated by improving someones life or business in some way, shape, or form. While, transactional experiences are necessary in life and business, Dominique describes how to incorporate transformational experiences during the transaction.    The important lesson in this episode is to make sure you are making an impact on people no matter the encounter. If you’re selling products or services the experiences should be the same and include a transformation. Dominque breakdown two and provides helpful examples of the selling points of both experiences. Transformational relationships is the types of relationships where you’re transforming someone’s life. Improving someone’s soul or simply their lives and their well-being.      I encourage you to think about the types of relationships and conversations you are having on a daily basis and if you’re showing up to change ppl lives and help them improve on where they were before encountering you to a better state after their time with you.    If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:   https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule     Follow me on Instagram    @dominiquestaylor

In this episode, Dominique is joined by Zara J to talk about the importance of relationship in business.  Zara J is a relationship coach who teaches women to break attraction patterns, transform love life & intuitively attract compatible partners for marriage.   Working on your personal value and your self-value is really important as business owners because we have to be able to really serve at a higher capacity. When you really know who you are and what you stand for, you can serve others with the highest customer service. This episode will give you tips of building self-worth, self-confidence, and self-esteem to better your business and relationships. Listeners will understand how to build business relationships, connect with clients, and show up in business with value.  https://www.instagram.com/zarajcaptivatingcourtship/   Courtship Code Podcast https://podcasts.apple.com/us/podcast/courtship-code/id1434185993

What is integrity and what role does it play in your business? In this episode, Dominique talks about when your business lacks integrity and how this can be a problem. Integrity encompasses the ability to be honest with yourself and with others and also, being a wholesome person who not only understands who you are and how you show up with your strengths and weaknesses, but being able to understand others as well. Someone who lacks integrity may find themselves unable to take criticism. An important lesson from this episode is to take your personal emotions out of the price, don't take complains personally. To be someone who takes negative feedback of a product or service and internalizes it as a lack of self-worth, lacks integrity. Throughout the episode you'll learn how to build your self-worth as a business owner, and hold yourself to a standard of excellence, value, and quality. If you're a business owner looking for customer service advice, this is your perfect podcast!

In this episode, Dominique talks about the power of creating experiences for your customers through customer service.  If you value your customers and you continue to pour into them even after your business dealing, that will allow you to continuously keep people in your customer life cycle. Throughout the episode you'll receive tips for how to give your customers a feeling of being supported, how to build loyalty, how to provide value, and more! If you want to know how to have and keep a great relationship with your customer to keep them coming back, this is the perfect episode for you!

What to do when dealing with unsatisfied customers? When a customer is unsatisfied, it can make you feel many different ways as a business owner or even an employee. Make sure you always practice good communication to customers to help you understand them. Once you understand them, you can make your services even better and avoid further problems with other customers. Putting your pride and ego aside is very important to do, so you can come from a place of understanding and create a solution.  If you're looking for business tips to have better, outstanding customer service, how to handle dissatisfied customers, how to get business referrals, and more, this is a perfect podcast for you! 

Are you the last resort or attracting cheap clients? In this episode, Dominique explains how you level up your customer service and business so you attracting serious clients willing to invest whatever it takes to work with you, and that you're the first choice!  Some factors of making this shift happen are respecting yourself and your business, producing quality, truly believing you are worth it, and asking for feedback!  If you're ready to get insight on how to build your business, this is a perfect episode for you! 

In this podcast, Dominique is joined by Jordan Gustus, a branding designer,  to share her knowledge on branding to create a luxury customer experience. Jordan helps female entrepreneurs get rid of their brand shame,  making experts look experts online. People need to see that you are the professional that you say that you are. How we present ourselves online is very important. With the amazing knowledge shared in this episode, you’ll confidently be ready to level up your branding!   Instagram: https://www.instagram.com/thejordanariel/  https://www.instagram.com/thecollegepreneur/ Twitter: @thejordanariel | @thecollegepreneur Websites: thejordanariel.com | thecollegepreneur.com

In this episode, Dominique brings Bree Johnson to share some major tips for digital marketing. What is digital marketing? How to use digital marketing? These questions and more will be explained throughout this episode.  If you’re looking to level up your customer service experience, dominate at digital marketing, and increase your revenue, this is the perfect podcast for you! https://www.instagram.com/thebreejohnson/

In this episode, Dominique talks about if hiring team members hurt your business. She also talks about how you can properly hire and train people. As a business owner, who you hire to represent your business has a huge impact on your customer service.  You can train anybody to do any job. You need to be looking into people to make sure that their personality and their moral compasses align with the mission and values that you have in your business. If you’re looking for business advice on how to provide great customer service and level up your business, this is the podcast for you!

In this episode, Dominique is joined by Raevyn Hokett, a serial entrepreneur, to share her story and some tips on being a mompreneur. Raevyn shares her story of being a business coach, then letting go of coaching to focus on being a mother. Now she has passive income and became a serial entrepreneur all while being a mother!  Some huge takeaways from this episode are: the power of practicing good customer service, how to get great referrals, obedience with God, the importance of setting boundaries, and building a great support system.  If you are a stay at home and looking for ways to build passive income online, or looking to start your own business as a mom, this episode is packed with tips and advice for you and your journey! Raevyn’s Website: www.raevyn.co

Thank you so much for a great season 1! Dominique shares her favorite and most valuable lessons learned from her doing season 1 of the Creating A Buzzworthy Business podcast!  Throughout this season she gave so many tips for customer service, how businesses owners can provide great luxury customer service, the importance of delegating tasks, and more! If you are a business owner who wants to level up their services, customer service, and all areas of your business, this whole season is a great tool!  She shares that through her first season, she learned so much about adversity, staying the course, and staying true to your authentic self!

In this podcast, Dominique shares how business owners can strategically use testimonials for prospective clients. It’s a very powerful tool that can convert prospects into happy clients.  This episode shares tips like how giving enough information will help the client decide if they want to work with your business and it also gives you the certainty that the clients that will come to you is 95% decided to work with you already, which makes it easier for your business.  How to get amazing client testimonials? How to win over prospective clients? How to have a powerful sales call? All of these questions will be answered in this episode!

In this episode, Dominique talks about setting the tone from the start within your business around the customer experience. As business owners, you should not only focus on how much sales you make but how the customers experience the business. Dominique explains why the onboarding experience is so important to the customer and to the business owner.  She also shares three things that you can implement in your business to have a great onboarding experience for your clients or customers.  One huge reminder for business owners is to make sure your clients are not just numbers to you. Don't get caught up in wanting to just make sales. By the end of this episode, you’ll know exactly what to do to have an outstanding onboarding experience. 

In this episode, Dominique chats with Brandy Mabra to share her knowledge on how to become a CEO of your business. Brandy is a business coach, a strategist, and is the CEO of Savvy Clover Coaching and Consulting Company. Dominique and Brandy talk about being a leader, doing your business in a purposeful way and implementing great customer experience. Many impactful business topics are discussed into today’s interview including: how important leadership is in being a CEO, foundations and principles for your business, 3 suggestions on maximizing your CEO mindset, how important is having systems and automations in your business and how will it speak to the client experience,  and six pillars of business!  https://www.instagram.com/savvyclovercoaching/

What can you implement in your business right now that will help you deal with a higher demand? In this episode, Dominique talks to black owned business owners.  We have been faced with another yet tragic experience for the black and brown community with the recent events involving George Floyd being murdered by the police officers in Minnesota. There has been an outrage in the black community due to being fed up with systemic oppression and racism. We have come together now more than we have ever to get justice that we deserve.  She is using this podcast today to specifically talk to the black and brown community to make sure your businesses are prepared for an influx of support.  People are still scheming and raising their prices by the person just to make an extra dollar. This is not the time for us to be making mistakes. This is not the time for us to be hustling just to make that quick extra dollar. We have to be strategic about how we are operating in our businesses at this time.  We should be operating on an elevated level to where our customer experience and on how we deliver our products and services is on 10. That way anybody would want to do business with us. Stop playing small, stop winging it. Assess your business and how it runs. Rise above the stereotypes.

In this episode, Dominique speaks on the importance of making sure your business can still show up, even when you can't show up for yourself. Entrepreneurship is a roller coaster, and currently, Dominique is experiencing the down side of trying to balance many responsibilities,  but even though she’s not feeling well, she’s ready to share some of her tips on how to overcome these trials. One important message for her audience is what to do when you feel unmotivated as a business owner so that it doesn’t negatively affect your business, reviews, work of mouth, and referrals. Another big takeaway from this episode is the importance of automating as much of your business as possible to avoid that burnout. Listen to the full episode for advice on how to handle the lows of entrepreneurship and being a business owner.  

Are customer service and customer experience the same thing? How are they different? In this episode of Creating A Buzzworthy Business Podcast, Dominique breaks down the difference between customer service and customer experience.    She found that people are not aware of the difference between customer service and the customer experience.    Customer service is only one piece of the model. It is the focus of the human interaction and directly supporting your customer. Customer experience is the entire customer journey that you build within your business.   A lot of times as business owners some tend to forget that not only are you someone running a business, but you are someone that is also a customer at some point to someone else’s business.    She also breaks down the 3 parts of customer experience which is customer service, technology, and design, and goes into detail for all of those topics so you can offer the best customer experience.    The listeners of this episode will confidently understand the difference between customer service and customer experience, and know how to execute both in the both manner possible. 

In this episode, Dominique debunks 3 of the most common customer service myths. Businesses now have a lot of differences from 15 or 20 years ago. Online business space opened up a new chapter in the business world and evolved some of the previous customer service rules. This episode covers many important customer service topics like: how to actually get loyal customers, when the customer isn't right, how to grow as a business with feedback from customers or clients, dealing with complaints, and more!  Are you practicing out-dated customer services ideas in your business? Listen to this whole episode to find out!   

Dominique is joined by Bianca from More Than Social to speak about the life cycle that a customer goes through, how to successful use influencer marketing, and other marketing techniques. Bianca is a marketing and sales strategist. She’s been an entrepreneur for nine years. With that experience, she now helps other people build up organic marketing strategies and teaches how to build up audiences without paying for advertisers or influencers. Bianca believes one of the most powerful mindsets to be successful is to have a lot of discipline, know exactly what you’re going to do and then be disciplined enough to do it. If you’re entering entrepreneurship because you just want a quick buck then it is not the game for you. Entrepreneurship a long game and you need to find what you want to be known for, apply integrity that, and use that to grow your business. By the end of this episode you'll learn Biana's top tips for marketing including facebook pixel, retargeting ads, the biggest marketing myths and misconceptions, the do's and don't's of influencer marketing, and the 80/20 rule.  Find out more about Bianca's services by following her on Instagram https://www.instagram.com/morethansocial.co/  

Customer Abandonment as most of you know it is when a customer leaves an order and they don’t complete it. However, for this episode she will talk about how business owners abandon their customers after they purchase.  Have you eve noticed once you pay someone and make the payment their level of service drops. She shares her experience as a customer and not as a business owner. People take for granted that they charge you thousands of dollars for them just to fall off. Everybody needs to be treated accordingly. You don’t want people feeling like their hard earned money went to waste.  Respect is earned and not given. People forget that in order to be successful you have to have people buying into your product or service, not just your visions. Learn to be a business owner and you will learn only if you invest in yourself to get these tools and knowledge. You will learn how to deal with conflict with customers. Standard operating procedures should be an outlined guide for you and anyone within your business for your customer's journey. It doesn’t stop when you deliver your service. Creating proper experience and follow up methods is key. Money should not be the validation to us as successful business owners. The experience that you provide to your customers and your clients is what should be validating. Everybody needs to be valued and as business owners you need to take the customer experience more seriously, provide value and not just things.  Follow Dominique for more tips on IG: https://www.instagram.com/dominiquestaylor/  

In this week's episode, Dominique focuses on The Customer Life Cycle  Customer life cycle is the process of building a relationship with a brand or a company with the intent to keep the customers coming back. It’s meant to be repeated.  A good way to be discovered by customers is to warm them up with freebies and offers to simply get them into the door. Eventually they will turn into paying customers. 25-40% of the total revenue of a stable business comes from their repeat customers. It costs more to get a new client than it is to sell to the repeat clients.  Five Pillars of the Customer Life Cycle: Reach – contact with the customer.  Acquisition – have customer attention. The hope to convert customer. Conversion – where they become a paying customer. Retention – keeping the customer. Build and maintain customer relationship. You can increase your profits to 25%-125% by making customer retention a priority in your business. Loyalty – have customer entered into the life cycle where they become a brand advocate and they continue to buy over and over. 80% of your sales will come from 20% of your customers. That 20% is your retention, the people who continuously buy from you. A lot of people take the customer experience for granted. How are you separating yourself from the competition? Try following up with your customer. Feedback is extremely important. There so many ways that you can get creative in your business to be able to provide rewards or follow up with your customers to provide that satisfaction to them.  The good thing about customer experience is not everyone requires a wild, luxurious experience. There are some customers that may be content with the basics. The best thing you can do is not try to assume or guest and just provide a good experience.   It is very useful for business owners to understand the selling and the psychology around the buyer meaning the customer and the phases they go though. Everybody is looking for something different.  Your goal as you move through your business and find success and continue to make money should be to enter your customers into a life cycle. You want to acquire customers that will be lifelong loyal customers to you. Find out more about how to work with Dominique: https://dominiquestaylor.as.me/schedule.php

Whether you're running a multi-millionaire dollar company or a solo-preneur, having core values are extremely important for your business because those are the values that will remind you why you started the business in the first place, who you are as a person, and how to handle situations and difficulties that arise. People don't realize many of their struggles are around the actual customer interaction. So in this episode Dominique shares the 5 core values she's suggests every business have in place for their business that speaks to the customer experience. 5 Core Values You Should Implement to Provide a Good Customer Experience Integrity – Doing the right thing at all times. The times when you think that no one is watching is when they’re actually paying attention to you. Be honest. From the beginning to the end make sure you’re operating from the place of integrity. Not just in business but also in your personal life. Commitment to customers/clients – Hear your customers out. Make clear communications. You have to know how people are interpreting what it is you are offering so you can live up to their expectations. Make your language clear for your ideal client that you are targeting. Passion – Be passionate about your business and the services you offer. In order for people to trust you they have to know that you have a burning desire. Value anybody and everybody who makes a choice to spend their money on you. Continuous learning and constant improvement – Allow yourself to be teachable, coachable, and always be a student. There’s always going to be someone who knows more than you. What we knew 5 years ago is not how we are operating today. Humility – Stay in a humble place. Never allow money or anybody to take from that humble place. Think about what your core values are, it can be personally or in your business. If you experience any problems, you can revert back to those core values to help you handle whatever is in front of you. Make sure to follow and learn more with Dominique Taylor on Instagram: https://www.instagram.com/dominiquestaylor/     

Wondering what you can do as a service based business during something no one planned for? Not many businesses can say they had a "pandemic" planing section of their SOP's or emergency planning documents so this is all new for many of us. In this episode, Dominique talks with us about how many 9-5's will suffer significantly from this while many online business owners may be a step ahead in the race to thriving during this unforeseen journey. She stresses the importance to use this time to be humanized in your business and show your clientele your ability to be  understanding and empathetic. Whether it's with a lenient refund policies, amped up customer service support with cancellations, or reaching out and being one step ahead of meeting your people where they are before they reach out with questions.  As business owners Dominique wants us to really take this as an opportunity to be innovative, show out and show up for our communities, clientele, and the people we serve. Letting the people you serve know you're here as a company is critical in showing your empathy.  This is the perfect episode if you're wondering what to say or how to show up as a business owner during this pandemic.