Podcasts about Rapport

Building rapport isn't just about helping clients feel comfortable. It can play a major role in whether they trust you, open up, and keep coming back. In this episode, I sit down with Nora Anger, LPC, to talk about building stronger therapeutic relationships in private practice. We discuss what clients really want from their therapists, common reasons they leave therapy, thoughtful self-disclosure, creating safety and trust, and how to balance compassion with challenging clients when they need it. Resources Mentioned In This Episode  Subscribe to YouTube Read the show notes here Watch on YouTube Use the promo code "GORDON" to get 2 months of Therapy Notes free Consulting with Gordon The PsychCraft Network Follow us on Instagram Meet Nora Anger Nora Anger, MS, LPC, is a Licensed Professional Counselor with more than a decade of experience in the mental health field. She specializes in trauma, grief, anxiety, and depression, helping clients navigate difficult life transitions and experiences. Known for her warm, direct, and down-to-earth approach, Nora has a particular strength in building rapport with clients who may have struggled with therapy in the past. She earned her master's degree from Chestnut Hill College and currently provides counseling in the greater Philadelphia area. Nora's Website Nora's Instagram

“We are now competing in conversation with someone's feed.”Connecting with others requires more than knowing what to say. The signals we send through our body language, the questions we ask, and even where we position ourselves can shape how others experience a conversation. In this Quick Thinks episode of Think Fast, Talk Smart, behavioral researcher and author of Cues and Captivate, Vanessa Van Edwards joins Matt Abrahams to explore the subtle cues that make communication more engaging. She shares strategies for navigating networking events, sparking more meaningful conversations, and signaling the warmth and competence that shape charisma and connection.Takeaways:Connection starts before you speak. Visible palms, eye contact, positioning, and other nonverbal cues can signal warmth and openness, shaping how others experience an interaction from the start.Better conversations spark curiosity. Moving beyond routine small talk with engaging questions, surprising stories, and genuine enthusiasm can make interactions more memorable and meaningful.Activity:Create a conversational feed. Start a note on your phone and collect three things from your week—a surprising moment, an interesting observation, or a small win. Bring one into your next networking event or meeting as “conversational confetti” instead of defaulting to routine small talk.Printable Expanded Takeaways & ActivitiesEpisode Reference Links:Vanessa Van EdwardsVanessa's Books: Cues / CaptivateEp.301 Trust at First Sight: Create More Meaningful Connections Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (00:37) - Why Your Hands Matter (02:20) - Networking With Confidence (05:34) - Make Small Talk More Engaging (09:03) - The Science of Charisma (13:11) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smartJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Are you really healing, or just masking the pain? In this episode, licensed therapist Jalen Malone breaks down the truth about mental health, emotional healing, and trauma recovery.We dive deep into how therapy works, the difference between therapy vs psychology, and why overcoming trauma in the Black community requires real "soul work." Jalen shares actionable steps on how to process emotional pain, build trust, and break free from generational toxic patterns and family stigmas.If you are looking for mental health advice, personal growth, self-improvement, and therapy tips for men and women, this conversation is for you.Key Topics Covered:Mental Health & Emotional Healing: What real recovery looks likeTherapy vs Psychology: How to find the right mental health professionalOvercoming Stigma: Breaking silence on Black mental health and family traumaSoul Work: Practical steps for verbalizing pain and inner healingTimestamps:0:00 - Intro0:48 - The Path to Therapy: Faith, Service & Social Work2:21 - How to Become a Licensed Therapist8:05 - Therapy vs Psychology Explained11:15 - Building Trust & Rapport in Therapy12:20 - Healing Deep Trauma & Black Mental Health15:00 - What is "Soul Work"? How to Start Healing#MentalHealth #Therapy #EmotionalHealing #TraumaRecovery #BlackMentalHealth #JalenMalone #SelfImprovement #PersonalGrowth #SoulWork #TherapyForBlackMen #MindsetShift #PodcastEpisode

POUR SUIVRE LA PREMIERE FORMATION DE LA MATRESCENCE : CLIQUEZ ICI "LE TEMPS, VOTRE MEILLEUR POTE"Je suis devenue mère en 2017 et si j'ai vécu un choc identitaire qui s'appelle La Matrescence, je n'avais pas anticipé que mon rapport au temps changerait du tout au tout. J'avais la naïveté incroyable de croire que ma vie n'allait pas évoluer et surtout que ma liberté de choisir mon emploi du temps m'appartiendrait.AHAHAHA Je réalise à quel point je n'ai pas réfléchi aux conséquences d'avoir un enfant. Surement comme vous, j'ai dû apprendre à envisager mon rapport au temps différemment.Après l'arrivée de ma 3e fille, en 2022, j'ai vraiment plongé la tête la première dans ma relation au temps.Parce que je me suis prise un mur!3 enfants aussi rapprochés, pour moi c'était un très (trop) gros défi.J'étais arrivée un peu à bout de ce que je pouvais donner.Et pourtant j'avais pris 6 mois de congé maternité pour ma dernière. Mais à la reprise j'étais complètement désorganisée.Et puis, je me suis très rapidement retrouvée mère célibataire de 3 enfants à quasi temps complet et c'était devenu invivable, parce que je n'avais rien mis en place en amont pour me sécuriser, j'étais paniquée et dépassée.

‘Smokkelen vermomd als handel’, 'grote absolute volumes aan China-gerelateerde producten' die via andere landen de VS in komen, een 'wereldwijd verdienmodel'. Het zijn een paar van de grote aantijgingen die in 'The Great Transshipment Scam' staan. Dat is een rapport van het Witte Huis over 40 landen, die vermoedelijk het Amerikaanse handelsbeleid ondermijnen. Dat komt dan ook met een plan van aanpak, en een waarschuwing. Het land wil dat voorkomen en zinspeelt op verregaande controles. Is dit een undercover herstart van de handelsoorlog? Dat hoor je in deze aflevering. Verder hebben we het over de grote concurrent van Adyen. Het Amerikaanse Stripe timmert namelijk hard aan de weg. Voor minstens 7 miljard dollar kopen ze een AI-bedrijf dat hun kosten moet gaan bedwingen, en de gesprekken rondom een overname van PayPal zijn ook weer heropend. Moet Adyen ook eens op het gaspedaal trappen? Er gebeurt meer onder de betaalverwerkers, want Klarna maakt een enorme uitglijder. De kwartaalcijfers zijn beter dan verwacht maar de outlook is dat totaal niet. Het bedrijf komt met een omzetwaarschuwing en dat wordt niet gewaardeerd. Te gast: Robbert Manders van het Antaurus Europe Fund BNR Beurs is een journalistiek onafhankelijke productie, mede mogelijk gemaakt door Saxo. Over de makers: Jelle Maasbach is presentator van BNR Beurs en freelance financieel journalist. Zijn favoriete aandeel om over te praten is Disney, maar daar lijkt hij de enige in te zijn. Sinds de eerste uitzending van BNR Beurs is 'ie er bij. Maxim van Mil is presentator van BNR Beurs en journalist bij BNR, waar hij zich focust op de financiële markten en ontwikkelingen in de tech-wereld. Je krijgt hem het meest enthousiast als hij kan praten over ASML, of oer-Hollandse bedrijven zoals Ahold of ABN Amro. Jorik Simonides is presentator van BNR Beurs, economieredacteur en verslaggever bij BNR. Hij wordt er vooral blij van als het een keer níet over AI gaat. Je hoort hem ook in de BNR-podcast Moerdijk: dorp van de rekening. Milou Brand is presentator van BNR Beurs, freelance podcastmaker en columnist bij het Financieele Dagblad. Jochem Visser is presentator van BNR Beurs, maakt Beursnerd XL en is redacteur bij de podcast Onder Curatoren. Vraag hem naar obscure zaken op financiële markten en hij vertelt je waarom het eigenlijk nóg leuker is dan je al dacht. Over de podcast: Met BNR Beurs ga je altijd voorbereid de nieuwe beursdag in. We praten je in een kleine 25 minuten bij over alle laatste ontwikkelingen op de handelsvloer. We blijven niet alleen bij de AEX of Wall Street, maar vertellen je ook waar nog meer kansen liggen. En we houden het niet bij de cijfers, maar zoeken ook iedere dag voor je naar duiding van scherpe gasten en experts. Of je nu een ervaren belegger bent of net begint met je eerste stappen op de beurs, de podcast biedt waardevolle inzichten voor je beleggingsstrategie. Door de focus op zowel de korte termijn als de lange termijn, helpt BNR Beurs luisteraars om de ruis van de markt te scheiden van de essentie.See omnystudio.com/listener for privacy information.

Écoutez l'essentiel de l'émission La commission, du lundi 17 août: Entente historique à Churchill Falls entre Québec et Terre-Neuve jusqu'en 2077; Retour sur les sondages de l’été à l’approche des élections: «On se dirige à la vitesse grand V vers un gouvernement minoritaire»; Cinq milliards $ pour atteindre l’équilibre budgétaire: le ministre des finances commente le Rapport préélectoral sur l'état des finances publiques du Québec; «Il faut être archi-millionnaire pour être producteur de poulet» -Sylvain Charlebois, à propos de l’augmentation du prix du poulet. Voir https://www.cogecomedia.com/vie-privee pour notre politique de vie privée

Folketinget påbegynder i dag lovbehandlingen af erstatningen til de grønlandske kvinder i spiralsagen. En udredning slog sidste år fast, at Danmark har ansvaret for de grønlandske kvinder, der fik opsat spiraler. Udredningen tog dog ikke hensyn specifikt til Danmarks juridiske ansvar, og derfor nedsatte den grønlandske regering en ekspertgruppe, der skulle undersøge om Danmark har begået folkedrab og andre folkeretlige krænkelser. En rapport, som nu er færdig. Men nu afviser Morten E.G Brautsch, grønlandsordfører for Moderaterne, at udskyde afstemning af erstatning i Spiral-sagen til efter, at Folketinget har fået rapporten - trods kritik.See omnystudio.com/listener for privacy information.

durée : 00:06:36 - Nathanaël Combary, élève au lycée Montesquieu au Mans, a participé à la rédaction d'un rapport de 43 propositions adressées au Conseil supérieur de l'Éducation nationale pour mieux supporter les fortes chaleurs dans les écoles. Le jeune homme était l'invité d'ICI Maine ce vendredi. Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

Roger och Lailas röster avslöjade en rejäl efterfest, Fabian funderar över Bockstensnannens nytvättade kläder och vem i RIX MorronZoo är...

Rediffusion de l'épisode 85, diffusé la première fois le 22 mai 2024, il y a plus de deux ans. Précision : après quelques chouettes rencontres, Stéphane est toujours un cœur à prendre. ⛹

Erik T har jobbat bakom micken på Vasaloppet Bike Festival och Erik W har kört Cykelvasan 30. Vi rapporterar från detta samt gör en kort resumé av Cykelvasan 90, där vi passar på att ösa beröm över Anders Ekh, som gjorde ett superbt jobb som expertkommentator på SVTs sändning. Dessutom i detta redan långa avsnitt: Erik W berättar om sin första Cykelvasa där han blev 38:a med 4 bar i däcken och låst framgaffel. Erik T beskriver sin fars fäbless för cykeltermer som "försprång". Tack till: ⚙️ Rullskidcenter - Kanske behöver du en stavförlängare, en av skidvärldens bästa prylar.   ⚙️ Värnamorullen - Rullskidloppet 5 aug med banan vi älskar.   ⚙️ Hoka - Vi har testat storsäljaren Clifton i sin nya version (11) som alltid levererar.   ⚙️ Idre Fjäll - Erik W rapporterar från en finfin sommarvecka i fjällen.   ⚙️ Wickström Coaching - Ny period börjar 17 aug. Använd gärna friskvårdsbidrag från t ex Benifex eller Epassi. Veckans ämne börjar vid 45:38. Se länk här för att en interaktiv digital version av vårt sommarbingo. Se länk här för version för utskrift. Till sist: Lagom Kondition - Kika på vårt instagramkonto. Wickström Coaching - För dig som söker träningsprogram, inspiration och läger.

durée : 00:04:29 - Les Matins de France Culture - par : Pierre Ramond - Alors que la production mondiale de bananes est menacée par la maladie dite TR4, et par le réchauffement climatique, le débat s'ouvre sur les priorités technologiques à envisager. Plutôt que de l'IA, le changement pourrait venir du déploiement d'énergies renouvelables dans la culture de ce fruit. Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

Si le sujet du masculinisme vous intéresse, j'ai réalisé un épisode privé dans lequel j'analyse le documentaire de France Télévisions MASCU. Cette vidéo de plus de 2 h 30 est disponible ici - ⁠https://open.spotify.com/episode/6vfI8KDMewNwLzOsBLgToN⁠⏱️ Chapitres00:00 Masculinisme et risque terroriste.05:53 Le rapport du Sénat.08:03 Un rapport sur une problématique masculine, produit exclusivement par des femmes.09:42 Que dit ce rapport : méthode, contours, objectifs.13:40 Les mesures les plus inquiétantes de ce rapport.20:17 La lutte contre le masculinisme : un prétexte pour obtenir des subventions publiques ?24:40 Un scénario orwellien.28:01 La Red Pill est aujourd'hui de la pop culture. Rien de plus.35:04 Plus de 22 millions de Français sexistes… Vraiment ?38:54 Un outil de propagande.41:27 Les MRA et la souffrance masculine : les chiffres qui font peur aux féministes.50:19 PUA, MGTOW, Incel : de quoi parle-t-on exactement ?54:56 Faut-il interdire les contenus masculinistes sur Internet ?59:06 Pour conclure.Rapport d'information du Sénat n° 776 (23 juin 2026) - https://www.senat.fr/rap/r25-776-1/r25-776-10.html#toc0Liste des 24 recommandations du rapport - https://www.senat.fr/rap/r25-776-1/r25-776-121.html#toc852

Ecoutez RTL Matin avec Vincent Derosier du 07 août 2026.Hébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

durée : 00:03:59 - Les Matins de France Culture - par : Pierre Ramond - Aux États-Unis, les universités font face à de nouvelles pressions politiques. Pierre Ramond examine l'évolution du financement public et les changements structurels visant à réorienter la recherche scientifique américaine. Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

durée : 00:14:42 - Le journal de 18h00 - Plus de quatre bébés morts pour mille naissances, la mortalité infantile augmente fortement en France, son taux est désormais l'un des plus mauvais à l'échelle de l'Union européenne. Grossesses tardives, inégalités sociales et territoriales, les explications sont multiples selon le rapport. - équipe : La Rédaction de France Culture, Stanislas Vasak, Caroline Bennetot Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

durée : 00:14:42 - Les journaux de France Culture - Plus de quatre bébés morts pour mille naissances, la mortalité infantile augmente fortement en France, son taux est désormais l'un des plus mauvais à l'échelle de l'Union européenne. Grossesses tardives, inégalités sociales et territoriales, les explications sont multiples selon le rapport. - équipe : La Rédaction de France Culture, Stanislas Vasak, Caroline Bennetot Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

Waiting for LinkedIn leads to fall from the sky, land in your DMs, and show up in your funnel? You might be waiting a while.Posting matters. But there's a missing piece between the post and the people who engage with it, and that's where you go from random strangers to actual rapport (and maybe even grabbing coffee IRL). Stacy Havener has a weekly habit to help you fill the gap, and it's not a heavy lift.In this Story Snack, she's sharing:The habit she calls "clearing the deck," and why responding days late still countsWhat she DMs people who engage, without asking for a single thingHow she follows up when a commenter isn't in her network yetWhy a lot of the power of LinkedIn is in the shadows, with the people who never commentThe note she sends profile viewers, and the one question that gets them talkingIf your LinkedIn strategy is basically post and pray, this one's for you. You'll walk away with quick tips that'll help you stop waiting around for leads and start going after them (without feeling spammy or weird). This is Story Snacks, a bite-sized series for fund managers who want to get better at strategic storytelling in under 20 minutes a week. ---Running a fund is hard enough.Ops shouldn't be.Meet the team that makes it easier. | billiondollarbackstory.com/ultimus

Stop forcing small talk or trying to perform in social situations. As an INFP, your greatest relationship superpower isn't acting extroverted... it's genuine, deep curiosity.In this video, we break down how to combine your dominant Introverted Feeling (Fi) with Extraverted Intuition (Ne) to build instant rapport without forcing it. Learn the simple 6-Question Framework to guide naturally deep conversations and trigger the INFP listening "flow state" identified in Dr. Dario Nardi's brain research.Timestamps0:00 - The Hidden INFP Superpower0:16 - The Cognitive Engine (Fi + Ne)0:41 - Why Curiosity Unlocks Rapport1:10 - Passive vs. Active Listening1:31 - The 6-Question Framework2:52 - The INFP "Flow State" (Dr. Dario Nardi)3:28 - Master Your INFP Brain

Learn how to build a sales process that creates trust, scales with your team, and frees founders from being the only person who can close deals. Most founders don't actually have a lead problem—they have a sales dependency problem. When every important sales conversation depends on the founder, growth eventually hits a ceiling. Revenue becomes unpredictable, hiring salespeople becomes frustrating, and the business struggles to scale beyond the founder's personal capacity. In this episode, Charles Gaudet sits down with sales expert, author, and military veteran Dan Rochon, author of Teach to Sell, to explore how founders can replace high-pressure sales tactics with a repeatable, trust-based system that anyone on the team can learn. Together, they discuss why great sales conversations feel more like teaching than convincing, how rapport and curiosity outperform pressure, and why the best sales organizations build systems—not superheroes. If you're looking to scale your business beyond seven figures without remaining the bottleneck, this episode is packed with practical strategies you can implement immediately. KEY TAKEAWAYS: Why founders become the biggest sales bottleneck Many entrepreneurs unknowingly build businesses where every important sales conversation depends on them. That creates growth ceilings, limits valuation, and makes scaling nearly impossible. Stop selling the product—sell the transformation Customers don't buy features. They buy the journey from their current frustrations to their desired outcome. Great salespeople sell the destination, not the vehicle. Trust beats pressure every time High-pressure sales tactics may occasionally generate short-term wins, but they destroy long-term relationships. The best sales conversations help prospects make confident decisions instead of forcing them into one. Curiosity is one of the most valuable sales skills Exceptional salespeople spend far more time asking thoughtful questions than delivering presentations. The quality of the conversation is determined by the quality of the questions. Rapport isn't small talk Real rapport comes from demonstrating genuine interest, doing your homework before the call, actively listening, and meeting prospects where they are—not asking about the weather. Systematize your sales process before hiring salespeople Many founders hire experienced sales reps without documenting how their own sales process works. Without a repeatable playbook, even talented salespeople struggle to succeed. How to interview great salespeople Instead of relying on resumes, role-play real sales conversations during the interview process. Watching candidates think, listen, ask questions, and handle objections reveals far more than previous experience alone. Teach your team to sell—not just close When your sales process is built around education instead of persuasion, it becomes far easier to train new team members, create consistency, and remove founder dependency. Emotional intelligence is a competitive advantage The best salespeople recognize changes in energy, adapt their communication style, and prioritize understanding before attempting to influence. The best businesses build trust that scales Predictable revenue comes from predictable sales conversations. When trust, messaging, and communication become systems rather than individual talents, businesses become significantly easier to scale—and ultimately more valuable. RESOURCES MENTIONED: Dan Rochon Website: https://teachtosellbook.com Book: Teach to Sell Follow Charles Gaudet & Predictable Profits: Facebook: https://facebook.com/PredictableProfits Instagram: https://instagram.com/predictableprofits X (Twitter): https://twitter.com/charlesgaudet LinkedIn: https://linkedin.com/in/charlesgaudet Learn More: Predictable Profits: https://www.predictableprofits.com Free Founder Community: https://www.predictableprofits.com/community Join Here: https://start.predictableprofits.com/community Growing your business is hard—but it doesn't have to be. The Beyond 7 Figures podcast brings you the strategies, systems, and conversations that help founders build businesses that are more predictable, scalable, and profitable. If you enjoyed this episode, please rate, review, and subscribe so you never miss another conversation designed to help you build beyond seven figures.   Mixed & Edited by Next Day Podcast info@nextdaypodcast.com

John continues his conversation with Roy Smith. They discuss why modest living can be a security strategy and what recent high-profile incidents reveal about gaps in security systems. Roy also shares practical advice for influencers and high-profile people on how to stay off the wrong people's radar, build the right security posture, and hire the right people for protection. Listen to this episode to learn more: [00:00] - Wealthy people like Sam Walton and Warren Buffett lived modestly [02:36] - Some ways to stay off the wrong people's radar [05:01] - Basic security strategy for influencers & high-profile people [07:38] - Roy's thoughts on clients carrying firearms [10:37] - What went wrong during the attempted assassination of Donald Trump [14:25] - Charlie Kirk incident from a protection standpoint [19:48] - How Viking EPS finds and hires security professionals [22:35] - Why character matters more than an impressive resumé [25:21] - Rapport vs. professional distance with clients [28:00] - Every client needs a different style of protection [31:02] - How often do real threats happen? [32:03] - Why media protection is where Roy sees the most threats [34:04] - Roy's definition of success [36:00] - Traits of a great leader [36:39] - How Roy's team responds to his leadership  [38:10] - Best advice Roy ever got [39:09] - Legacy Roy wants to leave [39:45] - How Roy is investing in his growth [41:44] - When John lost 50% of revenue in two months during 2008 [44:20] - How to connect with Roy [47:46] - Book recommendations [49:30] - Wrap-up NOTABLE QUOTES: "If no one really knows who you are, they're not going to watch you." "Don't be reactive. Be proactive." "Don't just think, 'Oh, I'm not a target,' because that's when you may become a target." "If I get in a gunfight with someone, protecting someone, I've already lost because now my client is exposed." "On paper, you can make your resume look like a beast... But when you put the boots on the ground is when you actually can see how someone really is." "Success is taking your God-given talents, and using it to the best of your ability every day." "Don't let ego get in your way of success." "How can I ask you to do something that I'm not willing to do?" "The wisdom only comes from screwing up." "A good leader is someone who has compassionate understanding, knowledge, but not knowledge to a point where they believe they know everything, and they can still learn from the people that are underneath them and working beside them." BOOKS MENTIONED: Left of Bang: How the Marine Corps' Combat Hunter Program Can Save Your Life by Patrick Van Horne and Jason A. Riley (https://a.co/d/0h5VqQLm) The Art of War by Sun Tzu (https://a.co/d/0j0tqq5T) Green Book (book and movie) USEFUL LINKS: https://vikingeps.com/ https://www.linkedin.com/in/roysmithviking/ https://www.instagram.com/viking_eps/ https://www.facebook.com/roy.smith.12720 https://www.facebook.com/profile.php?id=61573089273718&ref=NONE_xav_ig_profile_page_web https://x.com/vikingeps https://www.youtube.com/@vikings-d9g CONNECT WITH JOHN Website - https://iamjohnhulen.com    LinkedIn - https://www.linkedin.com/in/johnhulen Instagram - https://www.instagram.com/johnhulen    Facebook - https://www.facebook.com/johnhulen    X - https://x.com/johnhulen    YouTube - https://www.youtube.com/@iamjohnhulen   EPISODE CREDITS Intro and Outro music provided by Jeff Scheetz - https://jeffscheetz.com/ 

Synopsis Le retour de Richer! Avec Patrick, Francis et Jacques, on se demande pourquoi la technologie s'invite dans nos affaires sans jamais demander la permission : des caméras infrarouges dans les prochains AirPods pour donner des yeux à Siri, de l'IA poussée dans le fond de la gorge à chaque mise à jour, et un buzz grandissant pour les téléphones « zen », les écrans e-ink et le retour à l'analogique — jusqu'au flip phone Callback 8020 de Commodore, sans navigateur ni réseaux sociaux. Ensuite ça brasse : l'AI-washing dans les startups — payer des tokens pour ce qu'un script Python de dix lignes ferait aussi bien —, les 97 % d'applications vibe-codées qui meurent dans leur première année faute de soutien, et la grande question de la souveraineté numérique canadienne : autonomie réelle ou rêve pieux? Le sujet d'opinion revient sur nos fleurons vendus aux Américains — Element AI passé chez ServiceNow, les talents formés à Mila qui migrent au sud — et sur ce que ça veut dire de partir une entreprise ici. La démonstration du jour arrive d'ailleurs toute cuite : Washington ordonne à Anthropic de couper l'accès à Fable 5 et Mythos 5 pour tout ressortissant étranger, trois jours après leur lancement. On termine avec les face scans au Royaume-Uni, l'interdiction des réseaux sociaux aux moins de 16 ans, le débat sur l'anonymat en ligne, les 3,5 G$ de fraude par usurpation rapportés par la FTC, et une statistique qui fait mal : une cinquantaine d'entreprises québécoises par année ferment à cause d'un rançongiciel — et on n'en entend jamais parler. Crew Patrick Mathieu — Cofondateur de Hackfest.ca et fondateur de Hexius Richer Dinelle — Expert en sécurité informatique & Gestion de systèmes Francis Coats — Expert, vulgarisateur et conférencier en sécurité et en technologie Jacques Sauvé — PDG, Trilogiam Sujet d'opinion Registraire des entreprises du Québec — immatriculer une entreprise au Québec Element AI vendue à l'américaine ServiceNow (Radio-Canada) Mila – Institut québécois d'intelligence artificielle Québec débloque 36 M$ pour Mila (La Presse) Cohere et Mila collaborent pour mettre au point une IA québécoise (La Presse) Richer veut savoir La souveraineté numérique au Canada remise en question par un rapport fédéral (Radio-Canada) La souveraineté numérique est-elle hors d'atteinte? (La Presse) Énoncé de politique de souveraineté numérique du Québec (PDF) CIRANO – Souveraineté numérique (PDF) News de sécurité Patrick Anthropic – Statement on the US government directive to suspend access to Fable 5 and Mythos 5 Anthropic coupe Fable et Mythos après une directive de contrôle des exportations (Fortune) SpaceX en bourse : deux FNB canadiens couverts en CAD lancés la même journée (Wealth Professional) Commodore Callback 8020 – le flip phone sans navigateur ni réseaux sociaux METR – Measuring the Impact of Early-2025 AI on Experienced Open-Source Developer Productivity (19 % plus lents, alors qu'ils se croyaient 20 % plus rapides) Rapport sur la spécificité du taux de faillites d'entreprises au Québec (PDF, gouvernement du Québec) Francis Apple veut mettre des caméras dans les AirPods (The Verge) Les meilleurs téléphones minimalistes de 2026 (The Gadgeteer) « I Studied 1,000 Vibe-Coded Apps. 97% Failed for the Same 3 Reasons » 91,5 % des applications vibe-codées contiennent au moins une vulnérabilité (recherche Q1 2026) Jacques UK to require ID or face scan before you can make social media accounts (BleepingComputer) Keir Starmer annonce l'interdiction des réseaux sociaux aux moins de 16 ans (Euronews) L'Australie montre déjà les limites du dispositif (Le JDD) FTC warns of record $3.5 billion losses to imposter scams in 2025 (BleepingComputer) Communiqué original de la FTC Shamelessplug Hackfest 2026 - Québec Discord Hackfest securite.fm Crédits Montage audio par Hackfest Communication Locaux virtuels par Streamyard

durée : 00:05:22 - Les Matins de France Culture - par : Wassila Guittoune - De nouvelles exécutions auraient eu lieu en Iran mardi rapportent plusieurs médias, citant Mizan, l'agence de presse proche du pouvoir judiciaire iranien. Deux hommes auraient été ainsi pendus en public, soupçonnés d'avoir pris part aux mouvements de contestation survenus en janvier. Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

La Guémara dit qu'il n'y a pas eu de plus beaux jours pour le peuple juif que le 15 Av et Kippour. Puis elle rapporte une étonnante histoire, à propos de filles qui sortaient dans les champs, habillées en blanc. Que signifie-t-elle ? En quoi nous concerne-t-elle ? Quel lien y a-t-il entre le 15 Av, Kippour, le mariage et la Téchouva ?

Eliot Deval revient, sans concession, sur tous les sujets qui font l'actualité. Vous voulez réagir ? Appelez le 01.80.20.39.21 (numéro non surtaxé) ou rendez-vous sur les réseaux sociaux d'Europe 1 pour livrer votre opinion et débattre sur les grandes thématiques développées dans l'émission du jour.Hébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

Eliot Deval revient, sans concession, sur tous les sujets qui font l'actualité. Vous voulez réagir ? Appelez le 01.80.20.39.21 (numéro non surtaxé) ou rendez-vous sur les réseaux sociaux d'Europe 1 pour livrer votre opinion et débattre sur les grandes thématiques développées dans l'émission du jour.Hébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

On parle rarement de notre rapport à l'argent, de notre rapport à l'investissement, ou au prix.Et c'est bien dommage parce que ça a un impact direct sur la façon dont on gère le budget de notre entreprise.Avec cet épisode, je vous propose qu'on mette cartes sur table, et qu'on se pose la question de notre rapport à l'argent et de l'impact que ça a sur notre stratégie.Et pour faire ça, j'ai le plaisir de recevoir une experte en money mindset Delphine Barré.Je vous invite à passer le test pour savoir quel est votre archétype financier

#featured #espnarkansas #auburntigers #mikegitten #ikejones #tyerichardson #secmediadays Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Key Outcomes: This episode delivers a structured framework for sales managers to build and elevate their teams through individualized coaching, group training, and real-time demonstration.The core argument is that low salesperson performance is a management failure, not an individual one — you cannot expect results from skills you never taught. When the entire team is trained consistently, the whole store's revenue rises.Individual training first: Customize coaching per salesperson based on tenure and observed gaps, not blanket sessionsPositive framing only: Frame all feedback as "here's what you do well + here's what to improve" — never bash or discourageSaturday sales meetings: Use for group training focused on success stories and positive reinforcement, not stat recaps or individual call-outsManagers must stay sharp: Sales managers cannot rely on outdated techniques — they must remain the best in the store across all skillsOne-on-one sessions: Identify individual weak spots (e.g., strong at the desk but weak on the lot, or vice versa); address privatelyWalk-around competitions: Spiff structure suggested — 1st: $500, 2nd: $250, 3rd: $150; builds product knowledge and presentation confidenceRole-playing objections: Done privately, back-and-forth; builds confidence and muscle memory for live customer interactionsReal-time demonstration: Managers should step in with live customers to show technique in action, not just "load the salesperson's lips"Rapport and questioning skills: Teach salespeople to ask purposeful questions (usage, towing, passengers, business/personal) to build trustCompetitive product comparisons: Role-play brand vs. brand knowledge gaps (e.g., Ford engine vs. Chevy engine)Goal: Bring low performers to 10–12 units/month minimum, mid-tier to 15–20, top tier to 20–30Tracking: Every salesperson should know their unit count and daily pace needed to hit monthly goalPrinciple: "Rising water raises all ships" — one or two killers cannot carry a store; collective elevation is the targetSeason 11 studio with live in-person guests is in progress; timeline not finalizedSeason 11 may include a dedicated finance season — not yet decidedSales Managers: Schedule individual one-on-one sessions with each salesperson; take observational notes before the sessionSales Managers: Run a walk-around competition with cash spiffs to sharpen product presentationSales Managers: Conduct closed-door role-play objection sessions with individual repsSales Managers: Get off the desk and close deals in front of salespeople to model confidence and techniqueIf you're a salesman seeking help to better your career, book your 1 on 1, contact me Kyle Galaz through Instagram DM or Facebook Messenger.Buy Kyle A Coffee☕️: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://buymeacoffee.com/poor2pro⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Alf Dobbert-Baums: The Two-Country Scrum Team and the Rapport That Never Showed Up Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.   "It did not quite go as planned. I was really humbled." - Alf Dobbert-Baums   Alf was new in the company. His boss walked over with a setup that already sounded like a warning: two development teams in two countries, two locations in Germany, a "difficult" Product Owner — and a quick "do you want to take it?" Alf said sure. Everything happened on video chat. Every meeting, every conversation, every attempt to read the room — through a window that closed the moment the call ended. The rapport never built. The PO stayed difficult. Alf eventually got pulled from the team. Looking back, he saw what the video chat had hidden: the crossed arms, the eyes drifting to email, the small in-between moments that turn coworkers into colleagues. The fix wasn't a tool — it was a flight. Visit the other location. Run a workshop with a real goal ("how do we want to work together?", "what's hard about our setup?"). Build a positive anchor before anything goes wrong, not after. And when you do go, don't lead with the failures — lead with what could be possible together.   In this episode, we refer to the practice of building team working agreements as a way to create rapport without putting people on the defensive.   Self-reflection Question: When was the last time you saw the people you work with face-to-face — and what conversations are you still postponing because they only happen well in person?   [The Scrum Master Toolbox Podcast Recommends]

In this episode, Karl Bryan goes solo while Rode Dog is away, diving deep into the foundational principles of compounding, business transformation, and the real secrets behind consistent client acquisition as a business coach. From health fads like Ozempic to the power of delayed gratification and unique networking tactics, Karl shares practical advice for coaches ready to become inevitable in their market. The episode wraps up with a powerful "Zen moment," encouraging coaches to find strength and growth in life's hardest seasons. Key Topics Covered The True Power of Compounding Compounding isn't just about money; it's about building skills, behavior, talent, and even your client's capabilities over time 06:13. Consistency over years, not months, is what creates inevitable success as a coach. Transformation vs. Change Changing careers or tactics is just change; true transformation is about deepening your skills and evolving structurally—going from a square to a cube in your capability set 10:12. Lead Generation Mastery Karl breaks down the four pillars of coaching lead generation: direct outreach, networking, social content creation, and advertising 17:41. He shares practical, step-by-step routines for each, including how to position yourself in high-value networks (think yacht clubs, not happy hour), and how to structure your days for "meaningful conversations" that actually result in new clients 19:19. Advertising is powerful, but only if tracked and done with a compelling offer—not a generic business card approach 22:44. Rapport and Closing Techniques The fastest way to build rapport is to compliment, relate, and set boundaries (say no) so you're positioned as an expert, not a commodity 25:14. Always address pain before chasing pleasure; people pay far more to alleviate pain than to chase gain 27:13. The "Zen" Secret to Becoming Powerful Karl shares his perspective on adversity: When life breaks you, it's building you. The universe (or God) uses trials as training for your greatest purpose 30:28. Coaches are reminded that the key to being remembered (and successful) is refusing to give up on your mission—even when it gets tough. Notable Quotes "Compounding doesn't just reward the sprinter, it rewards the marathon runner. The survivor. Those who stay with it, become inevitable." 07:32 "Transformation is not a square becoming a triangle, it's a square becoming a cube. Change is tactical. Transformation is structural." 10:21 "The average person changes careers every three to five years. You win just by staying in the business coaching game." 07:46 "Direct outreach is the most predictable and controllable for the average business coach. That's compounding in action. Hard is good—most people won't do it." 23:05 "When God wanted to make David a king, he didn't give him a crown, he gave him a Goliath… When you feel like life is breaking you, it's not breaking you. It's building you." 30:28 Actionable Takeaways Become the Marathoner: Stick with lead generation and compounding activities long enough to see seismic results. Slow-and-steady consistency will always outpace short-term hacks. Think Transformation, Not Just Change: Deepen your skills in your current field (square to cube), rather than jumping professions seeking quick wins. Master The Four Lead Gen Foundations: Direct Outreach: Set a simple, daily target for meaningful conversations. Start small—just three per day, and let it compound 23:18. Networking: Position yourself in high-caliber networks where your ideal clients hang out. Social Content: Share valuable content designed for your ideal audience—Karl's podcast draws clients in organically 21:44. Advertising: Run compelling, trackable offers (not business cards) and always measure results. Build Real Rapport: Start with genuine compliments, find relatable common ground, and set strong boundaries by knowing who you do and don't serve. Tackle Pain First: When closing, always focus on eliminating the client's pain and solving their biggest challenge before pitching gains. Reframe Adversity: Your hardest seasons aren't punishment—they're essential training for greatness. See obstacles as assignments for growth. Resources Mentioned Profit Acceleration Software™ (by Karl Bryan): A coaching operating system and AI suite built for consistent client acquisition and retention. Networking Groups: Local chambers of commerce, BNI, yacht clubs, polo clubs, golf clubs. Lead Generation Tools: AI Business Coaching Dojo, profit acceleration and digital acceleration software. Supplements and Health Tips: Mentions of fasting cycles, zinc/vitamin D/magnesium routines for physical training and discipline (as metaphors for business discipline). If you enjoyed the episode, subscribe, share, and leave a review. Join Karl Bryan and Rode Dog every week for more unfiltered wisdom on building a wildly profitable coaching practice. Ready to transform your coaching game? Visit Focused.com for more details on Profit Acceleration Software™, and join our thriving community of success-driven coaches.

Chaque jour, en quelques minutes, un résumé de l'actualité culturelle. Rapide, facile, accessible.**

durée : 00:02:58 - Le 6/9 de l'été - Un rapport remis au gouvernement alerte sur la trajectoire des finances publiques d'ici 2030. Sans redressement, le déficit et la dette pourraient fortement progresser, imposant des arbitrages budgétaires majeurs dans les prochaines années. Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

Al jarenlang is er kritiek op de Nederlandse genderzorg voor jonge mensen. Het leidde tot een onderzoek door de Gezondheidsraad, die nu oordeelt dat er geen sprake is van onzorgvuldigheid. Toch ziet redacteur Kim Bos dat de discussie rond het bestaansrecht van genderzorg niet is gaan liggen.Gast: Kim BosPresentatie: Bram Endedijk Redactie: Annabel RonhaarMontage: Yeppe van KesterenCoördinatie: Ilse EshuisEindredactie: Nina van Hattum, Esmee Dirks & Ignace SchootProductie: Rhea Stroink Heb je vragen, suggesties of ideeën over onze journalistiek? Mail dan naar onze redactie via podcast@nrc.nlZie het privacybeleid op https://art19.com/privacy en de privacyverklaring van Californië op https://art19.com/privacy#do-not-sell-my-info.

François Ruffin est député et journaliste, auteur de plusieurs documentaires et candidat à notre prochaine élection présidentielle.Je me méfie de moi-même quant il s'agit de faire des interviews politiques car je ne crois pas du tout que si tu parles à une personne pendant 2h tu fini par savoir ce qu'elle a dans le ventre.Alors j'ai proposé à François une discussion à bâton rompu, sur des tonnes de sujets à débuter par l'écologie comme la plus grande insécurité qu'on refuse de nommer, du logement comme premier problème de pouvoir d'achat en France, de la mondialisation que les Français n'ont jamais vraiment choisie, de l'intelligence artificielle qui menace autant les cadres que les ouvriers, et de la manière dont le Rassemblement National a construit sa progression en trois étages.J'ai questionné François Ruffin sur ses propres angles morts, sur ce que "faire ensemble" veut dire pour lui, et sur ce qu'il changerait dans l'école, la police et la fiscalité s'il en avait le pouvoir.Je crois que comme il le dit lui même c'est une discussion qu'on en entend rarement avec un politique : sans petite phrase, sans recherche de buzz, avec une vraie tentative de dire ce qu'il pense dans ses tripes.Citations marquantes"L'économie et l'argent, ce sont des imaginaires. Il n'y a pas d'argent, il n'y a pas d'économie." (00:10:01)"Si la planète était une banque, ça fait longtemps qu'on l'aurait sauvée." (01:21:58)"On a des PDG à stock-options ou propriétaires multimilliardaires qui viennent se cacher derrière la vertu du petit entrepreneur." (00:45:41)"Je crois qu'on existe par les autres et qu'on se sauve par les autres." (01:04:00)"La démocratie, ce n'est pas du consensus. C'est du conflit, mais organisé, verbalisé, institutionnalisé." (01:41:54)Idées centrales L'écologie comme la plus grosse insécurité (00:07:06) Pour Ruffin, l'écologie n'est pas un sujet parmi d'autres mais l'insécurité la plus grave qu'on refuse de traiter comme telle, parce qu'on préfère l'éviter psychologiquement plutôt que de regarder en face une "chronique d'une mort annoncée".Le logement, angle mort du pouvoir d'achat (00:27:53) La part du logement dans le budget des ménages est passée de 10 % à 30 % en vingt ans, avec des loyers en hausse de 80 % pendant que les salaires réels progressaient de 20 %. Ruffin en fait un sujet aussi central que les retraites, et un facteur direct de la chute de la natalité.Faire ensemble plutôt que vivre ensemble (01:05:47) Ruffin distingue une société qui cohabite (statique, côte à côte) d'une société qui avance vers un horizon commun. Sans projet partagé, il pense qu'un peuple s'épuise dans les jalousies et les boucs émissaires, comme un couple sans projet commun.Un État colonisé de l'intérieur (00:49:07) Plutôt que de parler de lobbying, Ruffin décrit un État où les intérêts privés (pharmaceutiques en particulier) ont pénétré la décision publique de l'intérieur, citant les réunions du lobby des grands labos tenues dans les salons de l'Élysée.L'IA, un double choc pour les classes moyennes (01:28:10) Contrairement aux vagues précédentes, l'IA touche des métiers qualifiés qui se croyaient protégés par leur diplôme, en cumulant robotisation et délocalisation des postes de bureau, de comptabilité ou de design.Le Rassemblement National, une fusée à trois étages (01:49:45) Ruffin décrit le RN comme construit en couches successives : Jean-Marie Le Pen et le racisme affiché, Marine Le Pen et le discours social, Jordan Bardella et le ralliement aux milieux économiques, avec une tension naissante entre ces deux derniers étages.Questions posées dans l'interviewPourquoi l'écologie n'est-elle jamais présentée comme la insécurité qu'elle est réellement ?Comment un responsable politique peut-il agir au niveau national dans un monde mondialisé ?Le logement est-il devenu le vrai sujet du pouvoir d'achat en France ?Comment expliquer que les Français n'aient jamais vraiment choisi la mondialisation ?Faut-il taxer davantage les ultra-riches sans braquer les petits patrons ?Comment redonner une finalité claire à l'école et à la police ?L'intelligence artificielle peut-elle faire s'effondrer le capitalisme lui-même ?Pourquoi les partis politiques n'arrivent-ils plus à débattre entre eux, même à gauche ?Quels sont les angles morts de la gauche, et les vôtres ?Comment le Rassemblement National a-t-il construit sa progression électorale ?Références citéesLivres et écritsLe Progrès. Le Nôtre, François Ruffin (00:56:55)Ecotopia, Ernest Callenbach (01:24:03)Résonance, Hartmut Rosa (01:26:39)La Grande Transformation, Karl Polanyi (01:29:38)"The Antisocial Century", The Atlantic (01:04:19)Travaux de Ha-Joon Chang, économiste sud-coréen (00:20:10)Rapport d'Olivier Lluansi sur la réindustrialisation (00:47:12)Article de Grégory Pouy pour la Fondation Jean-Jaurès sur l'impact des podcasts en politique (00:04:21 et 01:45:19)Personnes citéesAmbroise Croizat (00:13:44)Jean Monnet (01:10:35)Franklin D. Roosevelt (01:09:07)Christophe Castaner (00:22:58)Gérald Darmanin (00:42:52)Bernie Sanders (01:12:27)Kamala Harris (01:12:23)Michel Maffesoli (00:36:42 et 01:15:04)Sarah Saldmann (01:46:12)Annie Ernaux (01:47:42)Antoine Foucher (00:22:12)Yann LeCun et Fidji Simo (01:35:43)Jean Pisani-Ferry (01:23:09)Keynes (01:21:36)Institutions et conceptsSAFER (00:30:26)RIC, référendum d'initiative citoyenne (00:37:24)CROUS (00:31:34)Medef, CGPME, U2P (00:45:20)Classement Challenges des grandes fortunes (00:40:44)Livret A et taux de centralisation (00:56:53)Timestamps clés00:04 : Pourquoi cette conversation avec un politique sort de l'ordinaire06:13 : Générique, entrée en matière sur la canicule07:06 : L'écologie comme la plus grosse insécurité10:01 : L'économie et l'argent, de purs imaginaires12:27 : D'où vient l'engagement politique de Ruffin13:44 : Ambroise Croizat et la naissance de la Sécurité sociale17:14 : Comment agir au niveau national contre les multinationales20:10 : Le modèle sud-coréen : importer moins plutôt qu'exporter plus22:58 : La mondialisation, un choix des dirigeants, pas des Français25:48 : Protéger certains produits sans fermer le pays27:53 : Le logement, premier poste du pouvoir d'achat33:21 : Les années 80 et la grande déréglementation37:24 : Le RIC et les états généraux comme réponse démocratique40:38 : Sortir des boucs émissaires et de la jalousie sociale45:22 : Distinguer les petits patrons des multinationales49:07 : Un État colonisé de l'intérieur par les intérêts privés53:00 : Où trouve-t-on l'argent pour l'armée58:38 : Remettre la cuisine, le jardinage et la réparation à l'école1:01:02 : La théorie de la société sans friction1:05:47 : Faire ensemble plutôt que vivre ensemble1:09:07 : L'horizon commun : une économie de guerre climatique1:12:23 : Les angles morts de Kamala Harris et de la gauche1:15:18 : Insécurité, immigration, violence : ce qu'en pense Ruffin1:21:36 : Sortir de la compétitivité comme seul horizon1:26:48 : L'IA peut-elle faire tomber le capitalisme1:28:10 : Le double choc de l'IA : robotisation et délocalisation1:35:43 : Pourquoi l'Europe n'a ni réseau social ni IA souveraine1:41:54 : La démocratie comme conflit organisé, pas comme consensus1:44:06 : Le rôle des journalistes politiques dans la course au buzz1:46:12 : Ce que l'expérience de terrain change vraiment1:49:45 : Le Rassemblement National, une fusée à trois étages1:53:53 : Pourquoi la radicalité se mesure au programme, pas au ton1:56:50 : Ouvrir et fermer la porte, la conclusion de François Ruffin Suggestion d'autres épisodes à écouter : #401 Les politiques sont-ils deconnectés du réél? Avec Boris Vallaud (Partie 1) (https://audmns.com/ZOPVNPw) #376 Quelles stratégies pour reconstruire une France autonome et résiliente? Avec Arnaud Montebourg - Partie 1 (https://audmns.com/UxFQjUM) [Solo] La vraie violence est celle dont on ne parle pas (https://audmns.com/COyPqqx)Hébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

François Ruffin est député et journaliste, auteur de plusieurs documentaires et candidat à notre prochaine élection présidentielle.Je me méfie de moi-même quant il s'agit de faire des interviews politiques car je ne crois pas du tout que si tu parles à une personne pendant 2h tu fini par savoir ce qu'elle a dans le ventre.Alors j'ai proposé à François une discussion à bâton rompu, sur des tonnes de sujets à débuter par l'écologie comme la plus grande insécurité qu'on refuse de nommer, du logement comme premier problème de pouvoir d'achat en France, de la mondialisation que les Français n'ont jamais vraiment choisie, de l'intelligence artificielle qui menace autant les cadres que les ouvriers, et de la manière dont le Rassemblement National a construit sa progression en trois étages.J'ai questionné François Ruffin sur ses propres angles morts, sur ce que "faire ensemble" veut dire pour lui, et sur ce qu'il changerait dans l'école, la police et la fiscalité s'il en avait le pouvoir.Je crois que comme il le dit lui même c'est une discussion qu'on en entend rarement avec un politique : sans petite phrase, sans recherche de buzz, avec une vraie tentative de dire ce qu'il pense dans ses tripes.Citations marquantes"L'économie et l'argent, ce sont des imaginaires. Il n'y a pas d'argent, il n'y a pas d'économie." (00:10:01)"Si la planète était une banque, ça fait longtemps qu'on l'aurait sauvée." (01:21:58)"On a des PDG à stock-options ou propriétaires multimilliardaires qui viennent se cacher derrière la vertu du petit entrepreneur." (00:45:41)"Je crois qu'on existe par les autres et qu'on se sauve par les autres." (01:04:00)"La démocratie, ce n'est pas du consensus. C'est du conflit, mais organisé, verbalisé, institutionnalisé." (01:41:54)Idées centrales L'écologie comme la plus grosse insécurité (00:07:06) Pour Ruffin, l'écologie n'est pas un sujet parmi d'autres mais l'insécurité la plus grave qu'on refuse de traiter comme telle, parce qu'on préfère l'éviter psychologiquement plutôt que de regarder en face une "chronique d'une mort annoncée".Le logement, angle mort du pouvoir d'achat (00:27:53) La part du logement dans le budget des ménages est passée de 10 % à 30 % en vingt ans, avec des loyers en hausse de 80 % pendant que les salaires réels progressaient de 20 %. Ruffin en fait un sujet aussi central que les retraites, et un facteur direct de la chute de la natalité.Faire ensemble plutôt que vivre ensemble (01:05:47) Ruffin distingue une société qui cohabite (statique, côte à côte) d'une société qui avance vers un horizon commun. Sans projet partagé, il pense qu'un peuple s'épuise dans les jalousies et les boucs émissaires, comme un couple sans projet commun.Un État colonisé de l'intérieur (00:49:07) Plutôt que de parler de lobbying, Ruffin décrit un État où les intérêts privés (pharmaceutiques en particulier) ont pénétré la décision publique de l'intérieur, citant les réunions du lobby des grands labos tenues dans les salons de l'Élysée.L'IA, un double choc pour les classes moyennes (01:28:10) Contrairement aux vagues précédentes, l'IA touche des métiers qualifiés qui se croyaient protégés par leur diplôme, en cumulant robotisation et délocalisation des postes de bureau, de comptabilité ou de design.Le Rassemblement National, une fusée à trois étages (01:49:45) Ruffin décrit le RN comme construit en couches successives : Jean-Marie Le Pen et le racisme affiché, Marine Le Pen et le discours social, Jordan Bardella et le ralliement aux milieux économiques, avec une tension naissante entre ces deux derniers étages.Questions posées dans l'interviewPourquoi l'écologie n'est-elle jamais présentée comme la insécurité qu'elle est réellement ?Comment un responsable politique peut-il agir au niveau national dans un monde mondialisé ?Le logement est-il devenu le vrai sujet du pouvoir d'achat en France ?Comment expliquer que les Français n'aient jamais vraiment choisi la mondialisation ?Faut-il taxer davantage les ultra-riches sans braquer les petits patrons ?Comment redonner une finalité claire à l'école et à la police ?L'intelligence artificielle peut-elle faire s'effondrer le capitalisme lui-même ?Pourquoi les partis politiques n'arrivent-ils plus à débattre entre eux, même à gauche ?Quels sont les angles morts de la gauche, et les vôtres ?Comment le Rassemblement National a-t-il construit sa progression électorale ?Références citéesLivres et écritsLe Progrès. Le Nôtre, François Ruffin (00:56:55)Ecotopia, Ernest Callenbach (01:24:03)Résonance, Hartmut Rosa (01:26:39)La Grande Transformation, Karl Polanyi (01:29:38)"The Antisocial Century", The Atlantic (01:04:19)Travaux de Ha-Joon Chang, économiste sud-coréen (00:20:10)Rapport d'Olivier Lluansi sur la réindustrialisation (00:47:12)Article de Grégory Pouy pour la Fondation Jean-Jaurès sur l'impact des podcasts en politique (00:04:21 et 01:45:19)Personnes citéesAmbroise Croizat (00:13:44)Jean Monnet (01:10:35)Franklin D. Roosevelt (01:09:07)Christophe Castaner (00:22:58)Gérald Darmanin (00:42:52)Bernie Sanders (01:12:27)Kamala Harris (01:12:23)Michel Maffesoli (00:36:42 et 01:15:04)Sarah Saldmann (01:46:12)Annie Ernaux (01:47:42)Antoine Foucher (00:22:12)Yann LeCun et Fidji Simo (01:35:43)Jean Pisani-Ferry (01:23:09)Keynes (01:21:36)Institutions et conceptsSAFER (00:30:26)RIC, référendum d'initiative citoyenne (00:37:24)CROUS (00:31:34)Medef, CGPME, U2P (00:45:20)Classement Challenges des grandes fortunes (00:40:44)Livret A et taux de centralisation (00:56:53)Timestamps clés00:04 : Pourquoi cette conversation avec un politique sort de l'ordinaire06:13 : Générique, entrée en matière sur la canicule07:06 : L'écologie comme la plus grosse insécurité10:01 : L'économie et l'argent, de purs imaginaires12:27 : D'où vient l'engagement politique de Ruffin13:44 : Ambroise Croizat et la naissance de la Sécurité sociale17:14 : Comment agir au niveau national contre les multinationales20:10 : Le modèle sud-coréen : importer moins plutôt qu'exporter plus22:58 : La mondialisation, un choix des dirigeants, pas des Français25:48 : Protéger certains produits sans fermer le pays27:53 : Le logement, premier poste du pouvoir d'achat33:21 : Les années 80 et la grande déréglementation37:24 : Le RIC et les états généraux comme réponse démocratique40:38 : Sortir des boucs émissaires et de la jalousie sociale45:22 : Distinguer les petits patrons des multinationales49:07 : Un État colonisé de l'intérieur par les intérêts privés53:00 : Où trouve-t-on l'argent pour l'armée58:38 : Remettre la cuisine, le jardinage et la réparation à l'école1:01:02 : La théorie de la société sans friction1:05:47 : Faire ensemble plutôt que vivre ensemble1:09:07 : L'horizon commun : une économie de guerre climatique1:12:23 : Les angles morts de Kamala Harris et de la gauche1:15:18 : Insécurité, immigration, violence : ce qu'en pense Ruffin1:21:36 : Sortir de la compétitivité comme seul horizon1:26:48 : L'IA peut-elle faire tomber le capitalisme1:28:10 : Le double choc de l'IA : robotisation et délocalisation1:35:43 : Pourquoi l'Europe n'a ni réseau social ni IA souveraine1:41:54 : La démocratie comme conflit organisé, pas comme consensus1:44:06 : Le rôle des journalistes politiques dans la course au buzz1:46:12 : Ce que l'expérience de terrain change vraiment1:49:45 : Le Rassemblement National, une fusée à trois étages1:53:53 : Pourquoi la radicalité se mesure au programme, pas au ton1:56:50 : Ouvrir et fermer la porte, la conclusion de François RuffinHébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

durée : 00:22:47 - Le 6/9 de l'été - par : Simon Le Baron - Maître Viriginie Leroy, avocate de la Promenade des anges, Thierry Vimal, écrivain et père d'une victime de l'attentat de Nice et Charlotte Piret, journaliste au service Enquêtes et Justice de France inter, reviennent sur leur vécu de l'attentat de Nice, dix ans après. - invités : Thierry Vimal Romancier., Charlotte Piret Journaliste au service Enquêtes et Justice Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

durée : 00:22:47 - Les interviews d'Inter - par : Simon Le Baron - Maître Viriginie Leroy, avocate de la Promenade des anges, Thierry Vimal, écrivain et père d'une victime de l'attentat de Nice et Charlotte Piret, journaliste au service Enquêtes et Justice de France inter, reviennent sur leur vécu de l'attentat de Nice, dix ans après. - invités : Thierry Vimal Romancier., Charlotte Piret Journaliste au service Enquêtes et Justice Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

"People aren't inside of our heads, so you have to give them that emotional information as well as the factual information."Humor is more than entertainment—it's a powerful way to create connection. As a comedian, writer, and former teacher, Chris Duffy has learned that laughter, curiosity, and emotion can transform even ordinary conversations into memorable experiences. In this episode of Think Fast, Talk Smart, Duffy joins Matt Abrahams to explore how humor can strengthen communication, build deeper connections, and make ideas more memorable. Together, they discuss how to engage an audience, bring authenticity to repeated messages, and create conversations that invite others to participate rather than simply listen.Key Takeaways:Connection comes before comedy. Humor is most effective when it invites others into the conversation, rather than putting the spotlight on yourself.Emotion makes ideas memorable. Combining facts with curiosity, emotion, and storytelling helps audiences understand, remember, and engage with your message.Activity:Create a conversational doorknob. In your next conversation, replace one routine response with an observation, opinion, or question that invites discussion. Notice how offering a "doorknob" changes the depth and energy of the conversation.Episode Reference Links:Chris DuffyChris's Book: Humor MeEp.13 Make 'Em Laugh: How to Use Humor as a Secret Weapon in Your … Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:03) - Lessons from the Classroom (01:52) - Curiosity Captures Attention (04:48) - Facts Need Emotion (05:49) - Sounding Authentic (09:29) - Calming Performance Nerves (11:01) - Jamming vs. Joking (14:36) - Becoming Funnier (19:01) - Better Conversations (22:53) - The Final Three Questions (26:48) - Conclusion

Text the Show or Leave a VoicemailThis is replay of Bonus Episode 37 from 2024.  Steve Kellams from Blue Canary has devoted this season of his show to leadership topics and he brought me on to talk about informal leadership, because as a chaplain I have influence but no actual authority.  We ended up talking about several wellness topics and some of my philosophy of chaplaincy as well as why I started Hey Chaplain.  I asked Steve if I could use a condensed version of the interview and he agreed, so this a slightly shorter version of our conversation.Music is by Alexander NakaradaTags:Chaplaincy, Authority, Caring, Chaplains, Church Leadership, Fire, Influence, Leadership, Pastor, Podcasting, Police, Rapport, Replay, Training, Trust, Wellness, Kansas City, KansasSupport the showThanks for Listening!  And, as always, pray for peace in our city.Subscribe/Follow here:Apple Podcasts: https://podcasts.apple.com/us/podcast/hey-chaplain/id1570155168Spotify: https://open.spotify.com/show/2CGK9A3BmbFEUEnx3fYZOYEmail us at: heychaplain44@gmail.comYou can help keep the show ad-free by buying me a virtual coffee!https://www.buymeacoffee.com/heychaplain

Aujourd'hui, Joëlle Dago-Serry, coach de vie, Charles Consigny, avocat, et Didier Giraud, éleveur de bovins, débattent de l'actualité autour d'Alain Marschall et Olivier Truchot.

Rivières, montagnes, terres agricoles...A quoi ressembleront nos paysages dans 10, 20 ou 50 ans sous l'effet du réchauffement climatique ? Une question plus que jamais d'actualité. Ce vendredi, 9 départements de l'Ouest du pays virent en vigilance rouge canicule : c'est le troisième épisode caniculaire en moins de 2 mois. François Gemenne, enseignant à HEC, spécialiste du climat et co-auteur du 6e rapport du Giec, est l'invité d'Olivier Boy à 8h15 sur RTL.Hébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

With James Woodfall, Communication and Behavior Specialist, Raise Your EI As AI makes expertise more accessible, what becomes an advisor's true advantage? EI expert James Woodfall explains why authentic human connection may be the one thing technology can't replicate. In Summary As artificial intelligence reshapes how information is delivered, financial advisors are being challenged to rethink what truly differentiates their value. Mindy Diamond sits down with James Woodfall, a former wealth management business owner turned emotional intelligence expert and founder of Raise Your EI, to explore why emotional intelligence may become one of the profession's greatest competitive advantages. Together, they discuss how rapport, curiosity, and authentic human connection influence trust, referrals, leadership, and client loyalty and why those skills can be developed just like technical expertise. The conversation also examines the difference between AI's “synthetic empathy” and the authentic relationships clients continue to value—and why that distinction matters to financial advisors now more than ever.   The Storyline For decades, advisors have built successful businesses by combining technical expertise with thoughtful financial guidance. But as AI makes information more accessible and planning tools more sophisticated, expertise alone is becoming less of a differentiator. James Woodfall believes the future belongs to advisors who master something technology cannot authentically replicate: human connection. Drawing on his experience as both a former wealth management firm owner and a specialist in communication and behavioral science, James explains why emotional intelligence isn't simply a “soft skill.” It's a business skill that affects nearly every aspect of an advisory practice—from building trust and earning referrals to leading teams and helping clients make difficult decisions. Mindy and James explore why asking better questions matters more than having better answers, how curiosity creates stronger relationships than scripts ever can, and why advisors who create memorable client experiences may find themselves even more valuable in an increasingly automated world. The conversation ultimately reframes AI not as a replacement for advisors, but as a catalyst forcing the profession to rediscover the uniquely human qualities clients have valued all along.   Topics Covered Emotional intelligence as a business skill Building trust through rapport and curiosity Authentic empathy vs. synthetic AI empathy The psychology behind client decision-making Why referrals are rooted in emotional outcomes Coaching advisors to improve communication Leadership and emotional intelligence AI's impact on advisor differentiation Creating premium client experiences Future-proofing advisory businesses > Download a transcript of this episode… Listen and Learn Highlights for Advisors Why do better questions lead to better financial advice? (6:10) James explains why financial planning is only as good as the conversations that precede it—and why understanding a client's fears and aspirations leads to better outcomes than simply gathering financial facts. How does emotional intelligence translate into business growth? (15:30) Rapport isn't simply about making clients feel comfortable. James discusses why advisors who build trust quickly tend to earn more referrals and become significantly more referable. Can emotional intelligence actually be learned? (37:05) Contrary to popular belief, emotional intelligence isn't an innate personality trait. James explains why it is a trainable skill and how advisors can intentionally improve it throughout their careers. What makes authentic empathy different from AI? (39:10) One of the episode's most compelling discussions explores the difference between AI's ability to simulate empathy and the authentic emotional connection that develops between two people. Why should advisors think more about experience than efficiency? (45:10) Clients don't always pay more for information. Often, they pay more for confidence, judgment, reassurance, and the experience of working with someone they trust. Will AI replace advisors or elevate the best ones? (46:55) James shares why he believes AI is more likely to automate routine work while making relationship-centered advisors even more valuable. Key Takeaways Emotional intelligence is a measurable business capability—not simply a personality trait. Stronger client relationships begin with curiosity rather than advice. Advisors who solve emotional concerns make it easier for clients to recommend than advisors who simply deliver technical expertise. AI may replicate information, but authentic trust remains distinctly human. Premium advisory relationships will increasingly be defined by the experience clients receive—not just the answers they're given. Emotional intelligence improves leadership, client retention, referrals, and advisor well-being. The firms that embrace both technology and human connection will likely be best positioned for the future. https://youtu.be/xlQMQm6mqtc Quotable Moments “Rapport building is one of the foundational things for trust building.” “It's not real empathy. It's synthetic empathy.” “If all of our decisions were made on price, Ferrari wouldn't have a business.” “The advisors who create authentic human connection may be the ones who remain untouchable.” FAQs What is emotional intelligence, and why does it matter for financial advisors? James defines emotional intelligence as the ability to recognize, understand, and influence emotions in ourselves and others. For advisors, those skills strengthen communication, trust, leadership, and client relationships. Can emotional intelligence actually be developed? Yes. Unlike IQ, emotional intelligence can be improved through intentional practice, feedback, coaching, and greater self-awareness. Why do referrals have so much to do with emotional intelligence? Clients often remember and recommend how an advisor made them feel more than the technical work performed. Solving emotional concerns creates stories clients naturally share with others. What does James mean by “synthetic empathy”? AI can recognize language patterns and respond empathetically, but it doesn't genuinely experience human emotion. James argues that authentic empathy remains one of an advisor's greatest competitive advantages. How should advisors think about AI? Rather than viewing AI solely as a competitor, advisors should use it to improve efficiency while investing more time in conversations, judgment, and relationships that technology cannot fully replace. What is the biggest mindset shift advisors should make? Stop viewing emotional intelligence as a soft skill. Treat it as a business skill that directly influences growth, leadership, client loyalty, and long-term differentiation. James defines emotional intelligence as the ability to recognize, understand, and influence emotions in ourselves and others. For advisors, those skills strengthen communication, trust, leadership, and client relationships. Yes. Unlike IQ, emotional intelligence can be improved through intentional practice, feedback, coaching, and greater self-awareness. Clients often remember and recommend how an advisor made them feel more than the technical work performed. Solving emotional concerns creates stories clients naturally share with others. AI can recognize language patterns and respond empathetically, but it doesn't genuinely experience human emotion. James argues that authentic empathy remains one of an advisor's greatest competitive advantages. Rather than viewing AI solely as a competitor, advisors should use it to improve efficiency while investing more time in conversations, judgment, and relationships that technology cannot fully replace. Stop viewing emotional intelligence as a soft skill. Treat it as a business skill that directly influences growth, leadership, client loyalty, and long-term differentiation. Related Resources Why AI Matters Now: Filling the Estate Planning Gap with Wealth.com The Paradox of Choice Traps Successful Advisors Freedom vs. Familiarity: Is It Worth Disrupting Comfort for Something That Might Be Better? Guest Bio James Woodfall, founder of Raise Your EI, is a former financial planner who now advises financial services and firms on how they can leverage emotional intelligence (EI) to improve individual and organizational performance. He is the co-author, with Cliff Lansley, of “The Heart of Finance,” which teaches finance professionals to develop the emotional intelligence needed to build effective and profitable client relationships. NOTE: The views and opinions expressed by the guests on this podcast are their own and do not necessarily reflect the views and opinions of Diamond Consultants. Neither Diamond Consultants nor the guests on this podcast are compensated in any way for their participation. View the transcript of this episode… Emotional Intelligence: The “Untouchable” Differentiator in an AI World A conversation with Mindy Diamond and James Woodfall, Communication and Behavior Specialist at Raise Your EI.      Mindy Diamond: Welcome to the latest episode of our podcast series for financial advisors. Today’s episode is Emotional Intelligence: The “Untouchable” Differentiator in an AI World. It’s a conversation with James Woodfall, Communication and Behavior Specialist from Raise Your EI. I’m Mindy Diamond, and this is the Diamond Podcast for Financial Advisors. At Diamond Consultants, we help elite advisors identify the right environment for their businesses to thrive, whether that’s at a wirehouse, boutique, or independent firm. With nearly three decades of experience, we’ve guided thousands of advisors and represented more than a quarter of a trillion dollars in assets transitioned. And each year, one in four advisors managing a billion dollars or more who change firms are our clients. Our process is education driven and based on building relationships, starting as your strategic partner well before you’re even thinking of a move. To schedule a confidential conversation, call us at (908) 879-1002. Wondering why advisors change firms and where they’re headed? Are transition deals going up or down? Those very questions and more inspired us to create our Annual Advisor Transition Report. It’s the award-winning, data-driven resource designed for advisors that connects the dots between the motivations around movement and the firm’s appetite for top talent. Arm yourself with the knowledge you need to make smart decisions. Download your copy at diamond-consultants.com/transitionreport. For years, advisors have competed on expertise, the ability to solve problems, deliver answers, and provide guidance clients couldn’t easily find on their own. But today, those answers are becoming easier to access via artificial intelligence and tools like ChatGPT, Claude, and Perplexity. AI can generate planning ideas, summarize complex topics, and answer questions in seconds. As the technology continues to improve, it raises an important question. If information becomes increasingly commoditized, what will clients continue to value most? My guest today, James Woodfall, is the Founder of the training firm, Raise Your EI, and a former wealth management business owner. James now helps advisors, leaders, and organizations strengthen the communication and behavioral skills that drive trust, influence, and performance. Skills rooted in emotional intelligence or EI, something that AI cannot authentically replicate. What’s interesting about James’s perspective is that he doesn’t view emotional intelligence as a soft skill. He views it as a business skill, one that impacts how advisors build rapport, earn referrals, lead teams, deepen client relationships, and ultimately differentiate themselves in an increasingly competitive marketplace that includes human and machine-driven advice. Our conversation explores why rapport is the foundation of trust, how emotional intelligence can be developed like any other professional skill, and why advisors who learn to create authentic human connection may be best positioned to thrive alongside AI, not compete against it. Or as James puts it, remain untouchable in the face of a changing world. Because while technology may continue to reshape how advice is delivered, the experience of being understood, trusted, and guided by another human being remains remarkably difficult to replicate. So, let’s get to it. James, thank you for joining me today, especially coming all the way from the UK. I’m grateful. James Woodfall: Thanks for having me on. Mindy Diamond: So, let’s start at the beginning. You’re a different kind of guest for us, and a topic that is near and dear to my heart because I’m always all about emotional intelligence and EQ, but it’s a topic that sometimes can feel a little squishy to some folks. So, tell us a little bit about your background and really how you got into the world of wealth management. James Woodfall: I got into wealth management probably was by accident while I was, I think about 19 years old. I got a job at a bank because I was living with different jobs and it was the first company that would take me. So I ended up working in a bank as a cashier in a branch. And then after a series of different career moves, I ended up running my own wealth management firm for about nine years, which I sold about three and a half years ago. Around the time that I was selling it, I did my first master’s degree in communication and behavior analysis, and that’s when I started taking a bit of a deep dive into understanding emotional intelligence and behavior and communication. But really, I started that journey before I sold my wealth management company, and really the goal was, how can I become a better financial advisor to my clients by having a better understanding of their psychology behavior around money so that I could communicate with them more effectively, help them build their plans? So I had a bit of a… like a lot of people I speak to in wealth management, they fell into it. Mindy Diamond: So, a lot to unpack there and I’m fascinated by your story. Tell us a little bit about how you began to use or leverage emotional intelligence. You say you got into it or were fascinated by it because it was a way of helping your clients. So, talk to us a little bit about that. How did you begin to see the impact long before you started this business? James Woodfall: So going back a couple of steps to that. When I started the business, it was very transactional. You’d sit down with the client, you find out about what sort of assets they have, what type of plans they have already, and you look for gaps where you can optimize things, or there was a product which they need which you didn’t have. But I moved away from that type of service to a financial planning led service. So, where actually before we get talking about, well, how do we structure your world? We spend a lot of time building a plan in cashflow modeling software. So the one that I used was over at a company called Voyant, and effectively I build a cashflow plan for the clients, which would map out based on assumptions of what age they would reach financial independence. And then that then would then move on to, how to we optimize your holdings? Now what occurred to me pretty quickly in offering that service is that the outputs from that type of exercise are only as good as the inputs. So you’re really relying on the client to be able to come up with the answers to the questions that you ask them to make the financial plan work. And in my experience, quite a lot of the time you sit down with these people and you ask them, “Imagine you’re retired, what does an ideal week look like for you?” So, what I realized is actually I was asking clients a lot of questions which no one had ever asked them before, such as, “If you go retire, imagine you’re retired tomorrow, what does your idea week look like?” Very rarely do we get asked that day-to-day, especially not from friends, family members, certainly. So I went off and actually did a diploma in coaching because I thought initially I want to become better at actually getting people to think about the future and think about plans. And in doing that, I ended up wanting to take a bit of a deeper dive into understanding behavior at a higher level. So that led me on to getting my masters. Impacts on clients though is that I became, and me as well, is that I became a far better listener first. So I listened first, I stopped making so many assumptions as I found I had about people. And really, I think that changed the dynamic in terms of me constant, I suppose, dictating to people about what they should be doing. So of course that’s what a good advisor does, isn’t it, is advice. You switch around into actually making sure you’ve got a deep understanding of people’s hopes, fears, goals, dreams, and then ultimately, you can help them better in terms of optimizing their financial plans and wealth. Mindy Diamond: Yeah. 100% of what you just said speaks to me in a big way, because that is 100% our philosophy. Most recruiters, I don’t mean it disparagingly, but most recruiters in general are pretty transactional. They see a hammer, they see a nail. So, a recruiter sees a financial advisor and he’s a means to an end to making a deal to a transaction. And our whole approach from day one was never about seeing you, financial advisor, as a transaction, but rather first and foremost, wanting to understand what’s important to you. And we get told all the time that we were asking questions that nobody ever asked them before. And I want to unpack it more, because I love what you’re saying. The goal as far as I see it is not just to ask a bunch of questions nobody asked before, but it’s to ask questions as a means to an end, to start out by asking questions that make somebody comfortable that tell them that you care about them. Then it’s about asking questions that they’ve never been asked before because the answers to a question like, “How do you see yourself behaving in retirement,” has everything to do with how much money they’ll need to retire. So, one informs the other. In our world asking somebody, “What are the things that spark you and what are the things that really don’t? And what will you do with this information?” And all those sorts of questions are questions many people had never been asked before, especially if somebody was looking at them as a transaction. And yet, it’s what deepens relationships, it’s what creates trust, and it’s what allows you to identify me as a recruiter, identify the best solution or the best opportunity for someone. So, do you agree with that? Is there anything that I’m off about? James Woodfall: No, that’s exactly the point. I think I’m asking better questions as a wealth manager talking to your client. Because ultimately this is, I suppose, one of the things which comes from understanding emotional intelligence, is that for most of us, we make decisions in motion first and then we justify with logic and reasoning, which is basically back to from. If I was to start with logical reasoning and then expect people to make a buying decision. And so a lot of the time, especially with things like retirement savings, for example, because it’s in the future, it’s over there, especially if it’s 10, 20 years away, people think, “Well, why will I give up so much money a month now for something which is so far in the future that I can’t comprehend it yet?” But if you start reigning the questions in a way which gets to kind of the… Really what you want to uncover is, if you wake up at 3:00 in the morning and you can’t get back to sleep, what’s on your mind? Because if you can uncover that emotion that fits all that kind of pain or problem, then you deal with emotion first and logic second. Mindy Diamond: And it tells you what you need to solve for, right? James Woodfall: Exactly, yeah. Mindy Diamond: If what keeps me up is I’m worried I’m going to outlive my money, and you know that’s your true north in terms of how you begin to tackle that they’re thinking about the future, they want you to focus on the long term. Right? Is that what you get from that? What’s the typical answer you get to that question, that one in particular? James Woodfall: For retirement planning, it’s usually clusters around. “Well, I’m not sure I’m making the right decision. There’s lots of options that are complicated. But really, actually, am I going to have enough money? Am I going to run out?” Because it’s the big question, isn’t it? How long are you going to live and how much are you going to need? Mindy Diamond: Right. As I was preparing for this interview, I think I know the answer because I’m a person that lives in this world that believes fully in, I don’t have a degree in behavioral finance but I’m big on emotional intelligence, connecting, developing trust, and that I don’t have any right to sell anybody anything or suggest anything unless I’ve connected on an interpersonal level. But I don’t know that everybody believes that. So help us, our listeners to understand, why does this matter to financial advisors? So, I’m going to give you two examples. I’m a younger advisor that has, say, five to 10 years in the business, say $100 million or 100 million pounds under management and is looking to really build a business. How and why does the concept of emotional intelligence, of EI, matter to me? And then I’m going to ask you the same question again with respect to someone who manages a billion dollars or a billion pounds. How and why does it matter? James Woodfall: Yeah. I think probably a starting point is, let’s just clear up I suppose in definitions so that we understand what we’re talking about when we say emotional intelligence, it’s an EQ. Because I suppose let’s think about, let’s call EQ the measurement, and emotional intelligence is the concept. So the definition of emotional intelligence is it’s an ability, and it’s this ability to understand and influence emotions in ourselves and others. So within ourselves, can we perceive and understand our own emotions? What turns them on? What triggers them? Can we do something about that? Can we recognize it, manage it in the right context, or either initiate our emotions in the right context? And can we do that when we’re talking to other people? So, are we good at perceiving people’s emotions within different contexts, and are we good at influencing and utilizing that information to help us communicate more effectively? So, these are skills which requires regard within those two roles to make you effective. And so, one of the things that we’ve learned from probably 30 years of people studying emotion intelligence is that if emotion is involved within the job role, emotional intelligence correlates with job performance and has a meaningful impact on the difference between an average and a big performer. So regardless of whether it’s one of the two scenarios that you’ve said, performance improvements are always on the table. But one of the things which tends to happen as you move from, say, up in terms of the money that you’re managing is the stakes get higher. So quite often, you actually need a much far higher degree of self-management, a higher degree of self-awareness, a higher degree of ability to perceive emotions in others, and to be able to communicate with influence. Because quite often as you are dealing with clients who are more affluent, there’s a correlation between actually the skills that your clients have and the skills that they expect you to have as an advisor. So the higher you go up that sort of ladder in terms of value, the more effective you need to be. So that’s where that EQ measurement. If you had to sit down and do an EQ assessment, for example, you need to be scoring way above average the higher up you go. Mindy Diamond: How will somebody begin to notice that developing the emotional intelligence muscle, developing the quantity of EQ, how will that begin to show up and impact their business? James Woodfall: There’s a couple of ways, and I think it really does show up in self-awareness and self-management and awareness and understanding of others. So one of the things which will show up in terms of that awareness and understanding of others is, can you build trusted relationships quickly? So like those skills that we were talking about before about asking better questions and listening, especially the first time you meet a new prospective client, if you can really turn your ears on and get very, very curious about the person that you’re talking to, rapport building is one of the foundational things for trust building. And really, if you get rapport building right, one of the goals should be to find common ground early, because the minute that you can build a connection with people and you start uncovering things that you’ve got in common, it starts signaling to people that actually you’re someone who is like them, on their side, and that they’re someone that you can trust. Now people who get this right, they tend to close more clients and they tend to gain more referrals or recommendations to other clients. And when I used to run my business, referrals was the largest source of new clients. Every single year, all the other different marketing streams, they didn’t produce anything near referrals. And I think back to that, if you look back to the kind of retirement example, if you can really get an answer to that question of, you wake up at 3:00 AM, what’s on your mind, what’s up when you’re getting back to sleep? If you can uncover that and solve that, for a client, it’s far easier to articulate that to a friend than it is for them to explain the technicalities of what you did with their retirement savings. But it’s easier to articulate, “You should absolutely go and see James. We were worried about whether we’re saving enough, he solved that, it’s brilliant, you need to go and see him.” That’s what I mean, is that they’re able to articulate the emotional outcome. Mindy Diamond: Even though what we’re talking about here is someone making the case that strengthening one’s emotional intelligence will make you a better advisor, easier to say that, sounds logical. But you’re connecting it to, you’re saying that someone who actually gets this right, gets it better, is going to create more of an instant rapport rooted in trust, and likely grow their business because it makes them more referable. And those are things that certainly every young advisor wants, but every advisor wants. So, let me switch the tables a second. I get why a young advisor with 100 million wants to get to a billion, why this is really important. They want to do everything they can to really make themselves the most referable. But let’s take the advisor that’s on the back nine that has been doing this 30 years, manages a billion and a half of pounds, dollars in assets under management, is growing by referrals and it’s an organic referral stream. It’s a business that feeds itself. So, while everybody always needs to be in business development mode, they feel like they’ve cracked the code, they’ve got it covered. How and why does this concept impact a senior advisor, someone with a much bigger, more robust book of business? James Woodfall: Yeah, it’s interesting. So if we take a bit of a step back and look at a bit about what some of the research says about the impacts of emotional intelligence, there have been some studies done within financial services about the impact of your training on business outcomes. So there was a study done probably around about between 2000 and 2004 with Ameriprise, and they brought their agents through a year-long emotional intelligence development program. And it was interesting, they measured at the beginning of the program EQ, what someone’s EQ score was, but they measured things like health, anger, trade anger. So, how often were people experiencing anger, stress, and burnout. So they’re measuring all sorts of things other than EQ just to see what the impact of EQ training was. Now EQ scores went up, sales went up, I think on average of about 24% across four cohorts. But things like stress, burnout, health outcomes, perceived health outcomes, people are asked to rate, how would you rate your health, that went up. Experience of anger went down because people become better at managing it. So as you look at the kind of example that you described, I would say that as someone who’s in that stage of the career where they may not have the capacity to take on more clients. So just think, well, actually, I don’t want an uplift of 20%, 24% in sales because I might not process that. But one of the things which I suppose the EI research shows actually is that it impacts your quality of life. And there is finding which is quite common in research, is that actually EI scores correlate with age. So as we go through life and we have sort of ups, downs, highs, lows, and we learn from those. We learn from our emotional experience, and that’s hypothesis, is it feeds into our EQ score. So you’ve probably got people at that later stage of their career who actually probably have had experience which has developed their emotional intelligence. They’ve got mature standing, which means that they might not necessarily need to go out and find new clients. They’ve got experience, which has helped them develop client relationships, but they might want to take a step back at quality of life. If they’re experiencing stress, burnout, pressure, EQ can help absolutely with all of those. The other thing which is quite common as well is that if they’re playing any sort of leadership part within that business now, let’s say if they’re a business owner, EQ absolutely is key for leadership performance. So making sure that you’re building a team of people around you, you can help you develop the business. And actually, EI and leadership’s one of the biggest areas where research has been focused. But I think one of the other things I’ve got to say is that we’ve all got blind spots. It doesn’t matter where we are in life, we’ve all got things that I suppose that we could be better at. And actually shining a lens on those and improving our self-awareness is something that you can develop at all stages. Mindy Diamond: A lot of people in our industry, whether it be a recruiter or an advisor themselves, believe that efficiency or being most effective and efficient is the true north. And that to ask what may fee like unnecessary or ancillary questions that don’t directly get to help me to figure out what your asset allocation is so that I can grow your portfolio, may feel ancillary. And so, is that one of the most common objections you get when somebody, say, comes to you and they’re thinking about retaining you and they’re wondering what the benefit is? James Woodfall: Well, I think the people in firms I tend to talk to, there’s a couple of common things that are coming to mind now. One is pressure around fees. So, how can I make sure I’m articulating my value in a time where clients are more informed, they can go on AI and they come to meetings prepared with answers, and they’re challenging back around the value that advisors can provide. So getting back, I suppose, and the answer is funnily enough, is actually if you’ve designed your service around a proposition which makes yourself easy to replace by someone else who can do it for the same or cheaper price with a promise of better performance, or even in the years coming, a robo-advisor, it’s going to be challenging to retain and grow clients. But I’m not particularly worried about AI. The other types of firms that come to me is to say, “Look, we’ve identified actually that we need to think differently about our business model, what we do and who we serve, because it’s going to be easier than it’s ever been for clients to come up to do some of these things themselves.” But absolutely what is untouchable, I think, is this ability to create a human connection, to sit down and discuss a range of different options. “Do I do X, do I do Y? What are the trade-offs if I choose that over that?” And to uncover those things which, as I said, really keep people up at night and solve for them. I think it’s going to be quite hard to replicate that digitally. Mindy Diamond: So I want to get to a end that you hit the nail on the head, and I want to delve deeper into it. Whatever the advisor is looking for, they may not worry about pressure around fees, they may not be kept up at night. They have a practice or a business that’s worked well all these years and is growing organically and it’s more than good enough. But anybody who isn’t concerned about the potential impact of AI on their business and whether they’re a financial advisor or recruiter or anybody else, is living under a rock. So, the goal for everyone should be to make yourself untouchable. And you hit it on the head, it’s the ability to create human connection. So, I want to ask you something. It occurs to me, you talk a lot about learning to ask the right questions. In some cases, the questions that a client never been asked before makes sense to me. But I think the real skill, I mean, I imagine anybody can teach you a list of questions to ask. The real skill comes in is knowing what to do with that information. So, let’s assume that someone says an advisor says you ask that smart question, “What keeps you up at night? What do you think about at 3:00 AM?” Pressure around fees. I find people, clients asking me, prospects asking me all the time what sort of value I can add, whether it be in the land of AI or competitively, whatever it is, pressure around fees. What do you do? So you’ve asked the smart question, but what do you teach? What do you do with that information? James Woodfall: It’s a mindset, I think, because having just say a list of questions I don’t think is really helpful to any advisor when you’re training them. And yet I find I do get people who, okay, say, “Well, look, what questions should we ask? Have you got a list of questions that you would ask?” I hold back giving those out because I think that, well, that’s what I would say. It’s not necessarily going to land the same way if you say it. The mindset I’m trying to teach advisor is to adopt a curious mindset. So not asking questions for question’s sake, but if I’m talking to someone, what I want to do is I want to understand, how are you thinking? How do you see the problem? What assumptions are you making? What things do you believe which maybe don’t line up with how things are in reality, or goals, objectives, or whatever it is. So I’m trying to understand how you think, and that requires not asking questions off a list of great questions to ask, comes off of understanding the format for that, is utilizing the open questions to gather information, to check assumptions that might sit behind them, because actually understanding those assumptions is really, really useful. And to then summarize and play back to someone that you’re talking to so that you can demonstrate that you’re listening and you deeply understand them, and being able to summarize and be able to succinctly put their words into a, “Well, what do we do next about this?” Mindy Diamond: Yeah, and, why does it matter? I love that because what I always say is it’s art, not science. AI could give you a list of, if I put in the topic of emotional intelligence and give me a list of 10 smart questions to ask relative to X. One of the questions I would ask someone from an emotional perspective that demonstrates I have strong emotional perspective relative to pressure around fees, AI could spit out the questions. But I think you’re 100% right. The real key is being a good listener and meeting someone where they are. And it’s not about a prescribed or canned list of questions that demonstrate you have strong emotional intelligence. It’s much more about asking the right next question, saying the right thing, the validating statement afterwards. And not as a means to an end, not as a means to a transaction, not as just a way of checking the box, I have emotional intelligence, but really because demonstrating that you deeply care. And I like what you said, the notion of a changed mindset. Do people get that right away? I guess what I’m asking is, financial advisors, while smart ones who are looking to make themselves untouchable by AI will get that concept. They’re looking to differentiate themselves and they’re looking to hone the skills that AI can’t bring to the table. But at the same time, financial advisors are number oriented and goal oriented. And so, how long does it typically take to begin to see, or how do you paint the picture about getting from here to there, connecting the dots between strengthening changing your mindset, strengthening your emotional intelligence, and seeing more results? James Woodfall: Well, look, it’s about behavior change, isn’t it? Like any kind of behavior change, there has to be a few things at play. One is that you have to have a good understanding of where you are right now, what things that you are good at, but what things you need to work on. And then effectively the things you need to work on, you need a plan of how you’re going to work on them. So I think commonly how you develop these kind of relational skills is that you need to be able to get close to, what does the goal look like? Where am I headed? If I get this right, what’s it going to look like? And then you need to have a plan to get from A to B. And actually part of that plan has to be built around good feedback. And I was quite lucky where during my career, I worked for two large banks before I started my firm. And I had really, really good training from managers that I worked with, almost on a monthly basis would come and sit in my client meetings and then feedback to me about what I could have done better. And so actually, if you’re going to really commit to developing, I suppose relational skills and becoming more emotionally intelligent, you need help from someone within your firm or externally to come in and actually observe you by trying out new things and giving you feedback. Now of course, you could do some of that yourself if you’re doing a virtual meeting, you could hit record, play it back, be your own analyst. But quite often we can’t see that ourselves, but if you’ve got say a third party, they can watch you in action. Quite quickly they can hone in and say, “Well, actually, you could have asked a different question here, or actually if you’d phrased that like this, you might’ve got a bit more information, or the client closed down when you ask that question.” So actually then, you start to create that behavior change. So feedback I think is one thing, but actually aligning it with really, values, I think. So, one of the things that I suppose is quite important for behavior change is that we are motivated to do things where we strongly believe it’s the right thing to do. So, I think which is why it can be quite difficult for a firm to bring in with a team of advisors and say, “Well, we’re going to roll out emotional intelligence training,” because you’ll get some of us go, “This is brilliant.” Mindy Diamond: Eye roll. I would imagine eye roll is the… It can be a lot of the response, right? James Woodfall: You get a lot of resistance, because some people see it as a criticism of just saying, “Well, actually I’m good at that. I don’t need training in that, thank you very much.” Mindy Diamond: And because if efficiency in getting to a goal is the true north, I mean, I think the mindset shift you’re talking about is going from believing that getting to the goal by just asking the right numbers and dealing in data, changing that from it’s about building a relationship, which ultimately will impact the amount you manage and how you grow and how you connect and all of that stuff. But for people that are goal-oriented, linear in their thinking, I imagine this can be not just felt as a criticism but hard to embrace. James Woodfall: Oh, yeah, no. I think we view the brain as kind of a black box. I do get people I speak to, they go, “Mental health isn’t real. And all of this is psychobabble,” but from the people that I’ve had feedback from, and this is even for people I haven’t trained. I wrote a book about 18 months ago about the topic which talks about emotion intelligence within the 5X context. I’ve had people contact me on LinkedIn and say, “Look, I read your book. I’ve been following your content for a while. I’ve put some of the ideas to work, and I’m now getting my manager and their manager contact me and saying, ‘What are you doing differently?’” Because all of a sudden they’re opening up conversations with clients that they couldn’t before, doing business with clients where they couldn’t before. And all it is that this kind of focus on the client, the relationship, building that connection, and all of a sudden you start seeing that convert into more sales opportunities. Mindy Diamond: Yes and more yes, because that’s always been our philosophy, my philosophy from starting the business and our philosophy, and I couldn’t agree with you more. You articulated it probably as did, I got to it instinctively. You have research behind it, etc. By the way, for our listeners, we will link your book in the notes for this episode if anybody’s interested in buying it. But you hit the nail on the head, so, or you took the words out of my mouth in terms of next question. Who are your clients? Are they individual advisors? Are they independent RIAs? Are they Morgan Stanley and Merrill Lynch? And what kind of work do you do for them? James Woodfall: So, I do, there’s probably two parts to my business. One is the consulting training part, which is going into firms, typically firms that were the owner managed typically, where the owner either is still advising or has a big impact on other behaviors of the advice team that’s underneath them. And really, I work on a consultancy basis. So rather than going and just provide EI training, what I do is effectively start with understanding the business. So exactly as I’ve been talking to you about, the process I used to follow as an advisor, it’s the same process I follow when I’m working with practices, is I want to find out what’s going well in the business. Where are the blockers, what’s not going so well? And I’m a social science researcher. So I’d want to spend some time in the business actually doing a bit of a deep dive and maybe speaking to the team while the owner’s not in the room and finding out a bit about how they’re seeing things. Because ultimately, what that will do is it allows me to look at thematically extracting what types of training interventions might move the needle within the business. And then I put that onto a report for businesses and say, “Look, this is what I think we should be doing.” Some of that might be me working one-to-one, doing that coaching, observing, training with particular people in the business who have been highlighted as requiring development, or it might be group training, might be taking the whole teams through a training program. And then following up, helping build those development plans, and then being there supporting with the one-to-ones as they bed in that behavior change. So, that’s one part of the business. The other part of the business is working for the larger firms. I’ve done a bit of work for Fidelity this year and last year, and they’re looking to hire me as an authority expert on the topic to put together training programs that go out to the advisors that they work with. So, there’s the two aspects, like an external speaker trainer that’s brought in by some of the larger companies. And then the other one is a bit more hands-on, applying not only the science but my experience of having been there and run a business. Mindy Diamond: Right. So are the big firms like… So you mentioned Fidelity, are the wirehouses, Merrill, Morgan, UBS, Wells Fargo, are they embracing this? Are the big banks embracing it, or is this largely in the RIA space right now? James Woodfall: In the UK, there’s been a huge kind of interest in emotional intelligence, behavioral finance, relational skills. And actually, a lot of the kind of people who require influential in the UK are actually based in the US. And so, I think there’s a good bit of crossover. We’ve got good people who are specialists in looking at the retirement piece from a retirement transition about, how do you support people through what is a profound psychological transition? So, I think the RIAs are really interested in it as a topic. Then we’ve got the larger institutions are interested in it either as the RIAs are clients of theirs and they want to be seen to providing thought leadership to the RIAs and helping them develop these skills. But also, we’ve got some quite large companies in the UK now here, like the banks, for example, the banks or the whole exited the advice market in around about 2012, 2013, and then this year they’re starting to come back. So they’ve had 15 years nearly out of the market and they’re coming back because they’re just wanting an opportunity for face-to-face advice. So, I think actually it’s a hot topic now and I think all segments of the market are looking at, how do they develop non-technical skills to help them succeed in the future? Mindy Diamond: Can someone who was not born with strong EQ, can they learn this? James Woodfall: Absolutely. One of the interesting things about EQ is it’s not like IQ, for example. IQ is our a sort of cognitive ability. There was some good research that was done probably about, I think 2016, which looked at, do you remember all this sort of brain training apps like, if you do Sudoku, do you get smarter? You get better at Sudoku, but it doesn’t translate into performance on another. You don’t get better at crosswords from doing Sudoku, for example. So, IQs are pretty much fixed and there’s not a lot we can do about that. But EQ has been shown to be a trainable ability. So regardless of where you are now, if you understand your strengths and weaknesses and put a plan together for improvement, everyone has the ability to improve their EQ. And it’s not like personality, for example, where it’s quite hard to shift the dial. Let’s say if you’re quite strongly introverted and you find social situations difficult, if you just took that approach and said, “Well, look, can we make you extremely extroverted?” The answer would be, well, probably not. But EQ absolutely helps that person because noticing that you feel uncomfortable in, say, a networking situation if you have to do that professionally, having the tools in the bag to manage that feeling and throw yourself into the experience, that’s EQ in action. So, it doesn’t matter your baseline of where you are, EQ can have a big impact on your ability to perform across a range of different contexts, home, work, with friends. Mindy Diamond: Yeah. Let’s talk about your comment that EQ or strong emotional intelligence is what can make an advisor untouchable by AI. And I assume the premise being that, I can’t replace a human relationship. It may be able to come up with the questions, but at least for today it lacks the ability to know what to do with that information and to create the human connection. Talk to me more about that. How and why is that? I mean, is that part of why people are coming to you, because they’re worried about AI encroaching on their business? James Woodfall: Where we are at the moment is actually AI… Let’s look at healthcare for a second. Chatbots in healthcare have actually been outperforming humans in some respects. So there’s a type of therapy called cognitive behavior therapy, that’s been run with AI agents and patients. And as researchers to show that actually, disclosure has increased when patients are speaking to a chatbot because cognitive behavior therapy is like it’s guided, is a method, it’s a methodology to it. But disclosure increases and this theory behind that is is that people open up more when they don’t feel like they’re being judged by another person. So that’s interesting, because that saying to us, “Well, actually, people are trusting AI agents with very, very personal information, and people are already getting that feeling of empathy with AI agents.” Because if you tell an AI agent something deeply personal and it says, “That must have been really difficult for you,” for example. Mindy Diamond: Yeah, it does that well. Wonderful feedback about how great you are or what a smart question you just asked. James Woodfall: Yeah, but it’s synthetic, it’s not real empathy, it’s synthetic empathy. Whilst we might feel actually we get that feeling that we’re being understood, it’s not real. And I think the advisor’s edge is, look, I think where we might end up with this is that if you take a step back and you do this kind of exercise of what’s my ideal client, the ideal client is, I think, now is someone who is still time poor. So yes, an AI agent might be able to interview you, build a financial plan, but do you really want to spend the time doing that or do you have any inclination to do that? No. Well, that’s a perfect client who would hire an advisor. They value human relationships. Obviously when we do get AI entering the advisor market, it’s going to be at a lower price point. So actually, we’re now talking about a difference between experience. So the experience of being with an advisor comes at a premium. So that experience is going to be what people are going to pay additional value for. So, it’s the experience of dealing with a human. It’s the experience of dealing with a human who can talk them through complex information and options, help them understand their thinking and apply judgment, connect with those emotional things. But there’s a whole range of information that we get when we’re talking face-to-face, which AI doesn’t have access to. So back to that retirement example, if we say, “Well, man, I’ve modeled your plan. If we do X, Y, and Z, you’re not going to run out of money when you retire. You’re going to be okay.” And then the person, usually what they do is they sigh with relief, which is actually the emotion of joy, relief is actually happiness. So that sigh of relief and the softening of muscle tension in the body that you see when you’re face-to-face with another person, AI can’t, doesn’t get that data. Mindy Diamond: And how powerful is that? So, why does that matter? If I say, “I have X, I need Y. I have X number of years until I retire. Will I have enough money to retire the way I want to?” AI can spit that answer out faster than any financial advisor and come back hopefully saying, “Yes,” they’ll know that I will experience relief and joy because I’ll write back saying, “Great news.” It’ll say, “Yes, that is fabulous news.” It’ll tell me why I’m relieved and all that sort of stuff. So, why does that matter? James Woodfall: I think fundamentally, it comes back to trust. For those people who can get that quick answer, they’ll go, “Yeah, that’s great.” But there’ll be some people who go, “Yeah, fine. I’ll take that answer at face value.” There’ll be other people who go, “Well, what if you made a mistake?” Quite interesting that actually, people will get the same answer from a human advisor and they’ll trust it more. And I think one of those things is because we’re wired for connection, so when empathy develops, it’s quite interesting. Something which you see in young children, for example, is when we develop at the very early stage, probably about three or four years old, before children have learned to self-regulate their emotions, you see emotional contagion in groups of children happen quite rapidly. You get one child who say gets a toy taken away from them and starts crying, and then all the other children at the same age in the nursery start crying. Now, none of those other ones are crying because they’re sad. They’re crying because we have these things called mirror neurons, which means we pick up and mirror the emotional state of people around us. So, you actually get an experience of shared feeling and especially if you’ve got strong rapport, strong relationship, you actually share emotions of the people around you. Now, of course, as we grow out of that developmental stage, we learn this ability to understand that actually what we’re feeling isn’t happening to us, it’s happening to someone else. But have you ever been around… My favorite example for this is, if my wife has had a bad day at work because she comes home and starts slamming the door and banging cupboards, why I start to feel anger, because it’s rubbing off, it’s in the room. So, it’s this shared understanding that I think is where the value is. And so absolutely the answer might be faster and quicker, but for some clients they value that experience of having that answer delivered by someone who understands them. Mindy Diamond: And I think, so the point is that there will be clients or prospects that will value the efficiency of AI, that don’t necessarily need the face-to-face, that don’t necessarily… They just want the answer. They want the answers to the test, they don’t care how you got there. But what you’re talking about is finding the clients that really value the human connection. And if that’s what in fact is going to make advisors untouchable, then they need to make sure that they really strengthen this skill. James Woodfall: It’s not just the answer, but it’s the whole experience that’s wrapped around that. So actually last year, and my wife took me to a restaurant and we had a lovely, lovely meal. And on the menu there was this cup of coffee and the beans were like one of the rarest beans in the world. They’re the ones that get eaten by this little animal with the jungle in it, poops them out, and then the beans get roasted. But it was about 40 pounds for this cup of coffee and I thought, well, I’m going to have that. But that’s the experience, isn’t it? I could get a cup of coffee at McDonald’s, but actually the experience of this, something which is rare, exclusive, delivered in an amazing environment, that’s what you’re paying for. So, you’ve got to remember that actually if experience dictates a lot of what we value as well. So because if all of our decisions were made on price, Ferrari wouldn’t have a business because everyone would just be buying the cheapest car that does the job. You’re going to think advisors that are going to operating in this space, well, they need to think about the whole package, as in the experience that the plan that’s delivered, and the advice. Mindy Diamond: But it speaks to the notion of any advisor that isn’t thinking about AI’s impact on his business and how to reshape or rewire the business, even just rewiring the value proposition, retooling their value proposition, how they explain their value and what they do needs to change because they’re competing not only with the advisor that sits next to them or down the hall, but they’re competing with AI. How about as AI, as you see AI develop? So fast-forward five years, you and I are talking about where AI is today, but AI is, God knows where it’ll be five years from now. So, how do you foresee, do you still foresee the advisor being untouchable if they get this right, five or 10 years from now? James Woodfall: I don’t think it’s financial advice that’s unique with this, because I think it’s any profession where at the moment human judgment and understanding are valued. Healthcare, for example, same thing, doctors follow consultancy process. You’ve got this like tax, legal, a whole range of professions which are all grappling on the same problem. So I think in five years time, I think the answer is, is that we just don’t know what AI will look like. But certainly in the moment, if you track what Claude are doing with code work, and what Perplexity is doing with its skills and add-ons, a lot of it is actually at the moment geared up to freeing up the advisor’s time so that they can spend more time with clients. So, I think at the moment this sort of trend is looking like AI companies want to support advisors to be way more efficient so that they can deal with more clients. But in five years time, who knows? I think probably one of the biggest leaps that will happen is when AI is no longer working from, say, just a transcript. If it gets out to that kind of chat where you can actually interact with an AI agent like you and I are talking, I think that’s going to provide a different experience, because then you’re moving it from, as I said, that kind of structure where somebody is stuck there tapping away at keyboard, having a conversation with a chatbot, effectively, to actually having a conversation with an embodied agent with a face, gestures, a voice. That I think will start to change things a little bit. Mindy Diamond: Yeah. Well, it will be an interesting future, for sure. This has been a fascinating conversation. I really enjoyed it, and thank you so much for sharing so graciously. Is there anything to wrap up that I didn’t ask you, that you would want an advisor to know about this concept or anything you’re thinking about? James Woodfall: I think we’ve taken a broad sweep and then a deep dive into certain areas. I think really probably have to get started. I think probably one of the… I mean, you mentioned obviously I’ve got a book that you share the links to, which is fantastic. Audiobook is available to that as well on Spotify or wherever audiobooks are listed. I think there’s a lot of good advice in that about how to get started. So, I think for people who are looking at covering that next step of, what do we do, it’d be, yeah, pick up a book and have a bit of a deep dive. If you want to skip the book and come straight to having a conversation with me, then I write a weekly email, which goes out once a week, which is just one topic. So very much like we’ve been talking today, I share ideas on that once a week, or on LinkedIn, I’m around on LinkedIn as well. Mindy Diamond: Good. Well, we will link all of it so everyone knows how to find you. Thank you again for being so gracious. Love the topic, love the work that you’re doing, love that there’s a need for it, and can’t wait to see where you go from here. James Woodfall: Brilliant. No, I enjoyed it. Thank you. Mindy Diamond: Thank you. As a financial advisor, you hold yourself to the highest standards of integrity, honesty, and credibility. You are successful because you take your professional responsibility seriously, and are dedicated to your clients. But are you living your best business life? Are your goals aligned with your firms or could a better option exist? Should I Stay or Should I Go? Is a book written with you in mind? It’s a self-guided journey that walks you through the key steps that we take with our advisor clients. This strategic thought process and roadmap to professional self-discovery is designed to help you ask the right questions and think critically and objectively, whether you’re considering change or not. Learn how to get your copy at diamond-consultants.com/thebook. Emotional Intelligence: The “Untouchable” Differentiator in an AI World A conversation with Mindy Diamond and James Woodfall, Communication and Behavior Specialist at Raise Your EI.      Mindy Diamond: Welcome to the latest episode of our podcast series for financial advisors. Today’s episode is Emotional Intelligence: The “Untouchable” Differentiator in an AI World. It’s a conversation with James Woodfall, Communication and Behavior Specialist from Raise Your EI. I’m Mindy Diamond, and this is the Diamond Podcast for Financial Advisors. At Diamond Consultants, we help elite advisors identify the right environment for their businesses to thrive, whether that’s at a wirehouse, boutique, or independent firm. With nearly three decades of experience, we’ve guided thousands of advisors and represented more than a quarter of a trillion dollars in assets transitioned. And each year, one in four advisors managing a billion dollars or more who change firms are our clients. Our process is education driven and based on building relationships, starting as your strategic partner well before you’re even thinking of a move. To schedule a confidential conversation, call us at (908) 879-1002. Wondering why advisors change firms and where they’re headed? Are transition deals going up or down? Those very questions and more inspired us to create our Annual Advisor Transition Report. It’s the award-winning, data-driven resource designed for advisors that connects the dots between the motivations around movement and the firm’s appetite for top talent. Arm yourself with the knowledge you need to make smart decisions. Download your copy at diamond-consultants.com/transitionreport. For years, advisors have competed on expertise, the ability to solve problems, deliver answers, and provide guidance clients couldn’t easily find on their own. But today, those answers are becoming easier to access via artificial intelligence and tools like ChatGPT, Claude, and Perplexity. AI can generate planning ideas, summarize complex topics, and answer questions in seconds. As the technology continues to improve, it raises an important question. If information becomes increasingly commoditized, what will clients continue to value most? My guest today, James Woodfall, is the Founder of the training firm, Raise Your EI, and a former wealth management business owner. James now helps advisors, leaders, and organizations strengthen the communication and behavioral skills that drive trust, influence, and performance. Skills rooted in emotional intelligence or EI, something that AI cannot authentically replicate. What’s interesting about James’s perspective is that he doesn’t view emotional intelligence as a soft skill. He views it as a business skill, one that impacts how advisors build rapport, earn referrals, lead teams, deepen client relationships, and ultimately differentiate themselves in an increasingly competitive marketplace that includes human and machine-driven advice. Our conversation explores why rapport is the foundation of trust, how emotional intelligence can be developed like any other professional skill, and why advis

Le sujet fort de l'actualité foot du jour vu par Jérôme Rothen et la Dream Team.

「安慰剂」在新药研发过程中处处可见，amylose 和 amylopectin是安慰剂糖丸的主要成分，其实就是淀粉（标题注释）。安慰剂效应究竟是应该被消除的统计噪声，还是一种被低估的真实治疗机制？当一针生理盐水能让帕金森患者的大脑释放出与真药相当的多巴胺，当假手术的疗效与真手术完全持平。我们要回答的问题是：如果安慰剂这么强，新药研发的投入还有意义吗？如果安慰剂能治病，我们可以只给病人吃糖丸吗？这期节目我们一起聊聊安慰剂效应在大脑中究竟通过哪些神经通路起效；它为什么越来越强以至于成为新药研发的障碍；我们可以只用安慰剂来治病吗？时间轴[00:14] 怀特先生的故事：一针盐水就让肿瘤消失了[02:54] 二战护士用生理盐水冒充吗啡止痛，战士不疼了[06:22] 不光吃药，手术也有安慰剂效应[12:32] 安慰剂不光能安慰，还能「反安慰」[19:10] 安慰剂管用的三条神经通路：内源性阿片系统、多巴胺奖赏系统、HPA 轴[28:32] 安慰剂成了新药上市的绊脚石[39:31] 临床试验如何对付安慰剂效应[44:14] 只用安慰剂能治病吗？

Mike Gittens joins the show to discuss Auburn's outlook for the 2026 season Learn more about your ad choices. Visit podcastchoices.com/adchoices

Aktualiteter om veckan som gått och veckan som kommer, med veckans panel, krönika, kåseri och satir. Lyssna på alla avsnitt i Sveriges Radios app. Timme 1:USA 250 år samtal med SR:s korrespondent Ginna LindbergKhamenei begravs i Iran, samtal med SVT:s korrespondent Samir Abu Eid på platsEU:s bostadspolitiska plan reportage Natacha LopezLivet efter cyklonen i Sri Lanka, reportage SR:s korrespondent Naila SaleemVeckans krönika av Agri IsmaïlVeckans Panel:Göran Greider, DalademokratenTove Hovemyr, UNT Arvid Hallén, OikosTimme 2:Kriget i Ukraina samtal Maria Persson Löfgren tidigare Rysslandskorrespondent SRStrandliv i Odessa reportage Richard MyrenbergInför Nato-mötet i Ankara: om Turkiets roll i Natosamtal SR:s korrespondent Andreas Liljeheden och Aras Lindh, analytiker FOI Fiskmåsarna har flyttat in i städerna, reportage Lisen Elowson TostingSatir med RadioskuggaVeckans kåseri av Emil JensenProgramledare Jesper LindauProducent Margareta SvenssonTekniker Lisa Nilsson

« Nous ne sommes pas séparés de la nature. Nous sommes la nature. »Dans cet extrait du prochain épisode de Demain N'Attend Pas, Satish Kumar nous invite à un déplacement intérieur simple et radical : la nature ne tire pas sa valeur de son utilité pour l'être humain, mais a une valeur intrinsèque. La valeur d'un arbre ne vient pas du fait qu'il deviendra une table ou une maison ; il a une valeur en lui-même et un droit à exister.De cette intuition découle tout le reste de sa pensée.Satish Kumar nous rappelle qu'une rivière, un arbre, un insecte ne sont pas des choses inertes mais des êtres vivants et nous parle des droits de la nature. Là où notre monde occidental a réduit la nature à une ressource au service de l'économie, Satish nous invite à penser notre lien à la nature autour de l'idée de réciprocité. La relation au vivant pourrait être comparée à celle d'une mère et de son enfant : l'arbre offre ses fruits et nous lui rendons quelque chose en retour, le soin, le compost, la gratitude. Cette relation de mutualité et de co-dépendance est à reconstruire, faute de quoi nous continuerons de générer pollution, déchets, dérèglement climatique...jusqu'à rendre notre monde invivable.Cet extrait nous rappelle que l'écologie extérieure et la transformation intérieure sont intimement liés. Et que nous ne pourrons commencer à entamer la transformation écologique que lorsque nous aurons transformé notre manière de penser notre place dans le vivant.

Chaque jour, en moins de 10 minutes, un résumé de l'actualité du jour. Rapide, facile, accessible.

Preview for Later Today: Gregory Copley explores King Charles III's rapport with common citizens and tribal leaders, distinguishing the crown from the aristocracy. He notes the King's personal connections, such as a long-standing correspondence with a Brazilian chief.1920