Podcasts about Rapport

Alf Dobbert-Baums: The Two-Country Scrum Team and the Rapport That Never Showed Up Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.   "It did not quite go as planned. I was really humbled." - Alf Dobbert-Baums   Alf was new in the company. His boss walked over with a setup that already sounded like a warning: two development teams in two countries, two locations in Germany, a "difficult" Product Owner — and a quick "do you want to take it?" Alf said sure. Everything happened on video chat. Every meeting, every conversation, every attempt to read the room — through a window that closed the moment the call ended. The rapport never built. The PO stayed difficult. Alf eventually got pulled from the team. Looking back, he saw what the video chat had hidden: the crossed arms, the eyes drifting to email, the small in-between moments that turn coworkers into colleagues. The fix wasn't a tool — it was a flight. Visit the other location. Run a workshop with a real goal ("how do we want to work together?", "what's hard about our setup?"). Build a positive anchor before anything goes wrong, not after. And when you do go, don't lead with the failures — lead with what could be possible together.   In this episode, we refer to the practice of building team working agreements as a way to create rapport without putting people on the defensive.   Self-reflection Question: When was the last time you saw the people you work with face-to-face — and what conversations are you still postponing because they only happen well in person?   [The Scrum Master Toolbox Podcast Recommends]

Le cent cinquante et unième épisode du Podcast : LA FLOUZERIEDE LA MAISON DE FAMILLE A L'IMMEUBLE DE RAPPORT AVEC @LoïcTu es prêt à démarrer l'investissement immobilier ?Réserves un call directement avec moi avant le 1er Août pour faire ton OP en 2026 : https://zcal.co/juliendoucet/30mnTu veux savoir si tu es finançable ?Test notre simulateur ici :https://www.laflouzerie.com/1to1-part1-Loïc n'a pas commencé l'immobilier avec un grand plan. Il a récupéré une maison de famille, et c'est comme ça que tout a démarré.Depuis, il a investi dans deux régions différentes, testé la location longue durée et l'Airbnb, essuyé des galères, et construit une vraie expertise terrain sans formation, sans accompagnement, juste en apprenant sur le tas.Ce qui rend son épisode précieux, c'est exactement ça. Il a une vraie connaissance du terrain, une vision claire de ce qui marche et de ce qui ne marche pas, et un recul honnête sur ses erreurs.C'est l'épisode pour ceux qui veulent juste construire quelque chose de solide, à leur rythme, sans se planter sur les bases.Il parle aussi de la différence entre longue durée et Airbnb, deux modèles qu'il a vraiment vécus, et de ce que ça change concrètement en termes de gestion, de rentabilité et de stress au quotidien.Vous pouvez retrouver Loïc sur Instagram : https://www.instagram.com/lojimmo/Grace au podcast, vous bénéficiez de 10% à vie sur votre contrat d'assurance par notre code : QBD10N'hésitez pas à aller faire vos devis en quelques clics ici :https://keyni.eu/index.php/keyni-demande-de-souscription/Si l'épisode t'a plu, n'hésites pas à t'abonner pour rester informé de la sortie des prochains épisodes et à laisser une note de 5 étoiles.TU PEUX NOUS RETROUVER SUR INSTAGRAM @QUITTELEBOOMERDREAM OU SUR @LAFLOUZERIEhttps://linktr.ee/quitteleboomerdream

De laadinfrastructuur voor elektrische auto's in de Europese Unie groeit sneller dan de verkoop van EV's. Dat blijkt uit cijfers van Transport & Environment. Alle EU-landen, behalve Malta, voldoen inmiddels aan de Europese normen voor openbare laadcapaciteit. Daarmee wordt de veelgehoorde klacht van autofabrikanten dat een gebrek aan laadpalen de EV-transitie remt, op losse schroeven gezet. Verder in deze auto update * Deze autofabrikant wil wél uitbreiden in Duitsland* Na tequila en een vlammenwerper heeft Tesla nu ook een fietsSee omnystudio.com/listener for privacy information.

‘Mock Exam' de Grade 13 au QEC perturbé : « Une enquête a été initiée et un rapport est attendu », confirme Mahend Gungapersad by TOPFM MAURITIUS

Chaque jour, en quelques minutes, un résumé de l'actualité culturelle. Rapide, facile, accessible.**

durée : 00:02:58 - Le 6/9 de l'été - Un rapport remis au gouvernement alerte sur la trajectoire des finances publiques d'ici 2030. Sans redressement, le déficit et la dette pourraient fortement progresser, imposant des arbitrages budgétaires majeurs dans les prochaines années. Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

Dans ce nouvel épisode, nous revenons sur le nouveau plan gouvernemental de lutte contre le racisme, l'antisémitisme et les discriminations liées à l'origine. Applicable jusqu'en 2029, celui-ci met les employeurs à contribution. Nous évoquons aussi le rapport annuel pour l'année 2025 de la Cour de cassation publié le 13 juillet. Notre « focus texte » porte cette semaine sur un arrêt de la Cour de cassation qui, en matière de faute inexcusable, opère un revirement de jurisprudence sur la charge de la preuve en cas d'employeurs successifs. Notre chiffre hebdomadaire est issu de l'avis annuel rendu par le Comité de suivi des retraites (CSR).Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Al jarenlang is er kritiek op de Nederlandse genderzorg voor jonge mensen. Het leidde tot een onderzoek door de Gezondheidsraad, die nu oordeelt dat er geen sprake is van onzorgvuldigheid. Toch ziet redacteur Kim Bos dat de discussie rond het bestaansrecht van genderzorg niet is gaan liggen.Gast: Kim BosPresentatie: Bram Endedijk Redactie: Annabel RonhaarMontage: Yeppe van KesterenCoördinatie: Ilse EshuisEindredactie: Nina van Hattum, Esmee Dirks & Ignace SchootProductie: Rhea Stroink Heb je vragen, suggesties of ideeën over onze journalistiek? Mail dan naar onze redactie via podcast@nrc.nlZie het privacybeleid op https://art19.com/privacy en de privacyverklaring van Californië op https://art19.com/privacy#do-not-sell-my-info.

François Ruffin est député et journaliste, auteur de plusieurs documentaires et candidat à notre prochaine élection présidentielle.Je me méfie de moi-même quant il s'agit de faire des interviews politiques car je ne crois pas du tout que si tu parles à une personne pendant 2h tu fini par savoir ce qu'elle a dans le ventre.Alors j'ai proposé à François une discussion à bâton rompu, sur des tonnes de sujets à débuter par l'écologie comme la plus grande insécurité qu'on refuse de nommer, du logement comme premier problème de pouvoir d'achat en France, de la mondialisation que les Français n'ont jamais vraiment choisie, de l'intelligence artificielle qui menace autant les cadres que les ouvriers, et de la manière dont le Rassemblement National a construit sa progression en trois étages.J'ai questionné François Ruffin sur ses propres angles morts, sur ce que "faire ensemble" veut dire pour lui, et sur ce qu'il changerait dans l'école, la police et la fiscalité s'il en avait le pouvoir.Je crois que comme il le dit lui même c'est une discussion qu'on en entend rarement avec un politique : sans petite phrase, sans recherche de buzz, avec une vraie tentative de dire ce qu'il pense dans ses tripes.Citations marquantes"L'économie et l'argent, ce sont des imaginaires. Il n'y a pas d'argent, il n'y a pas d'économie." (00:10:01)"Si la planète était une banque, ça fait longtemps qu'on l'aurait sauvée." (01:21:58)"On a des PDG à stock-options ou propriétaires multimilliardaires qui viennent se cacher derrière la vertu du petit entrepreneur." (00:45:41)"Je crois qu'on existe par les autres et qu'on se sauve par les autres." (01:04:00)"La démocratie, ce n'est pas du consensus. C'est du conflit, mais organisé, verbalisé, institutionnalisé." (01:41:54)Idées centrales L'écologie comme la plus grosse insécurité (00:07:06) Pour Ruffin, l'écologie n'est pas un sujet parmi d'autres mais l'insécurité la plus grave qu'on refuse de traiter comme telle, parce qu'on préfère l'éviter psychologiquement plutôt que de regarder en face une "chronique d'une mort annoncée".Le logement, angle mort du pouvoir d'achat (00:27:53) La part du logement dans le budget des ménages est passée de 10 % à 30 % en vingt ans, avec des loyers en hausse de 80 % pendant que les salaires réels progressaient de 20 %. Ruffin en fait un sujet aussi central que les retraites, et un facteur direct de la chute de la natalité.Faire ensemble plutôt que vivre ensemble (01:05:47) Ruffin distingue une société qui cohabite (statique, côte à côte) d'une société qui avance vers un horizon commun. Sans projet partagé, il pense qu'un peuple s'épuise dans les jalousies et les boucs émissaires, comme un couple sans projet commun.Un État colonisé de l'intérieur (00:49:07) Plutôt que de parler de lobbying, Ruffin décrit un État où les intérêts privés (pharmaceutiques en particulier) ont pénétré la décision publique de l'intérieur, citant les réunions du lobby des grands labos tenues dans les salons de l'Élysée.L'IA, un double choc pour les classes moyennes (01:28:10) Contrairement aux vagues précédentes, l'IA touche des métiers qualifiés qui se croyaient protégés par leur diplôme, en cumulant robotisation et délocalisation des postes de bureau, de comptabilité ou de design.Le Rassemblement National, une fusée à trois étages (01:49:45) Ruffin décrit le RN comme construit en couches successives : Jean-Marie Le Pen et le racisme affiché, Marine Le Pen et le discours social, Jordan Bardella et le ralliement aux milieux économiques, avec une tension naissante entre ces deux derniers étages.Questions posées dans l'interviewPourquoi l'écologie n'est-elle jamais présentée comme la insécurité qu'elle est réellement ?Comment un responsable politique peut-il agir au niveau national dans un monde mondialisé ?Le logement est-il devenu le vrai sujet du pouvoir d'achat en France ?Comment expliquer que les Français n'aient jamais vraiment choisi la mondialisation ?Faut-il taxer davantage les ultra-riches sans braquer les petits patrons ?Comment redonner une finalité claire à l'école et à la police ?L'intelligence artificielle peut-elle faire s'effondrer le capitalisme lui-même ?Pourquoi les partis politiques n'arrivent-ils plus à débattre entre eux, même à gauche ?Quels sont les angles morts de la gauche, et les vôtres ?Comment le Rassemblement National a-t-il construit sa progression électorale ?Références citéesLivres et écritsLe Progrès. Le Nôtre, François Ruffin (00:56:55)Ecotopia, Ernest Callenbach (01:24:03)Résonance, Hartmut Rosa (01:26:39)La Grande Transformation, Karl Polanyi (01:29:38)"The Antisocial Century", The Atlantic (01:04:19)Travaux de Ha-Joon Chang, économiste sud-coréen (00:20:10)Rapport d'Olivier Lluansi sur la réindustrialisation (00:47:12)Article de Grégory Pouy pour la Fondation Jean-Jaurès sur l'impact des podcasts en politique (00:04:21 et 01:45:19)Personnes citéesAmbroise Croizat (00:13:44)Jean Monnet (01:10:35)Franklin D. Roosevelt (01:09:07)Christophe Castaner (00:22:58)Gérald Darmanin (00:42:52)Bernie Sanders (01:12:27)Kamala Harris (01:12:23)Michel Maffesoli (00:36:42 et 01:15:04)Sarah Saldmann (01:46:12)Annie Ernaux (01:47:42)Antoine Foucher (00:22:12)Yann LeCun et Fidji Simo (01:35:43)Jean Pisani-Ferry (01:23:09)Keynes (01:21:36)Institutions et conceptsSAFER (00:30:26)RIC, référendum d'initiative citoyenne (00:37:24)CROUS (00:31:34)Medef, CGPME, U2P (00:45:20)Classement Challenges des grandes fortunes (00:40:44)Livret A et taux de centralisation (00:56:53)Timestamps clés00:04 : Pourquoi cette conversation avec un politique sort de l'ordinaire06:13 : Générique, entrée en matière sur la canicule07:06 : L'écologie comme la plus grosse insécurité10:01 : L'économie et l'argent, de purs imaginaires12:27 : D'où vient l'engagement politique de Ruffin13:44 : Ambroise Croizat et la naissance de la Sécurité sociale17:14 : Comment agir au niveau national contre les multinationales20:10 : Le modèle sud-coréen : importer moins plutôt qu'exporter plus22:58 : La mondialisation, un choix des dirigeants, pas des Français25:48 : Protéger certains produits sans fermer le pays27:53 : Le logement, premier poste du pouvoir d'achat33:21 : Les années 80 et la grande déréglementation37:24 : Le RIC et les états généraux comme réponse démocratique40:38 : Sortir des boucs émissaires et de la jalousie sociale45:22 : Distinguer les petits patrons des multinationales49:07 : Un État colonisé de l'intérieur par les intérêts privés53:00 : Où trouve-t-on l'argent pour l'armée58:38 : Remettre la cuisine, le jardinage et la réparation à l'école1:01:02 : La théorie de la société sans friction1:05:47 : Faire ensemble plutôt que vivre ensemble1:09:07 : L'horizon commun : une économie de guerre climatique1:12:23 : Les angles morts de Kamala Harris et de la gauche1:15:18 : Insécurité, immigration, violence : ce qu'en pense Ruffin1:21:36 : Sortir de la compétitivité comme seul horizon1:26:48 : L'IA peut-elle faire tomber le capitalisme1:28:10 : Le double choc de l'IA : robotisation et délocalisation1:35:43 : Pourquoi l'Europe n'a ni réseau social ni IA souveraine1:41:54 : La démocratie comme conflit organisé, pas comme consensus1:44:06 : Le rôle des journalistes politiques dans la course au buzz1:46:12 : Ce que l'expérience de terrain change vraiment1:49:45 : Le Rassemblement National, une fusée à trois étages1:53:53 : Pourquoi la radicalité se mesure au programme, pas au ton1:56:50 : Ouvrir et fermer la porte, la conclusion de François RuffinHébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

François Ruffin est député et journaliste, auteur de plusieurs documentaires et candidat à notre prochaine élection présidentielle.Je me méfie de moi-même quant il s'agit de faire des interviews politiques car je ne crois pas du tout que si tu parles à une personne pendant 2h tu fini par savoir ce qu'elle a dans le ventre.Alors j'ai proposé à François une discussion à bâton rompu, sur des tonnes de sujets à débuter par l'écologie comme la plus grande insécurité qu'on refuse de nommer, du logement comme premier problème de pouvoir d'achat en France, de la mondialisation que les Français n'ont jamais vraiment choisie, de l'intelligence artificielle qui menace autant les cadres que les ouvriers, et de la manière dont le Rassemblement National a construit sa progression en trois étages.J'ai questionné François Ruffin sur ses propres angles morts, sur ce que "faire ensemble" veut dire pour lui, et sur ce qu'il changerait dans l'école, la police et la fiscalité s'il en avait le pouvoir.Je crois que comme il le dit lui même c'est une discussion qu'on en entend rarement avec un politique : sans petite phrase, sans recherche de buzz, avec une vraie tentative de dire ce qu'il pense dans ses tripes.Citations marquantes"L'économie et l'argent, ce sont des imaginaires. Il n'y a pas d'argent, il n'y a pas d'économie." (00:10:01)"Si la planète était une banque, ça fait longtemps qu'on l'aurait sauvée." (01:21:58)"On a des PDG à stock-options ou propriétaires multimilliardaires qui viennent se cacher derrière la vertu du petit entrepreneur." (00:45:41)"Je crois qu'on existe par les autres et qu'on se sauve par les autres." (01:04:00)"La démocratie, ce n'est pas du consensus. C'est du conflit, mais organisé, verbalisé, institutionnalisé." (01:41:54)Idées centrales L'écologie comme la plus grosse insécurité (00:07:06) Pour Ruffin, l'écologie n'est pas un sujet parmi d'autres mais l'insécurité la plus grave qu'on refuse de traiter comme telle, parce qu'on préfère l'éviter psychologiquement plutôt que de regarder en face une "chronique d'une mort annoncée".Le logement, angle mort du pouvoir d'achat (00:27:53) La part du logement dans le budget des ménages est passée de 10 % à 30 % en vingt ans, avec des loyers en hausse de 80 % pendant que les salaires réels progressaient de 20 %. Ruffin en fait un sujet aussi central que les retraites, et un facteur direct de la chute de la natalité.Faire ensemble plutôt que vivre ensemble (01:05:47) Ruffin distingue une société qui cohabite (statique, côte à côte) d'une société qui avance vers un horizon commun. Sans projet partagé, il pense qu'un peuple s'épuise dans les jalousies et les boucs émissaires, comme un couple sans projet commun.Un État colonisé de l'intérieur (00:49:07) Plutôt que de parler de lobbying, Ruffin décrit un État où les intérêts privés (pharmaceutiques en particulier) ont pénétré la décision publique de l'intérieur, citant les réunions du lobby des grands labos tenues dans les salons de l'Élysée.L'IA, un double choc pour les classes moyennes (01:28:10) Contrairement aux vagues précédentes, l'IA touche des métiers qualifiés qui se croyaient protégés par leur diplôme, en cumulant robotisation et délocalisation des postes de bureau, de comptabilité ou de design.Le Rassemblement National, une fusée à trois étages (01:49:45) Ruffin décrit le RN comme construit en couches successives : Jean-Marie Le Pen et le racisme affiché, Marine Le Pen et le discours social, Jordan Bardella et le ralliement aux milieux économiques, avec une tension naissante entre ces deux derniers étages.Questions posées dans l'interviewPourquoi l'écologie n'est-elle jamais présentée comme la insécurité qu'elle est réellement ?Comment un responsable politique peut-il agir au niveau national dans un monde mondialisé ?Le logement est-il devenu le vrai sujet du pouvoir d'achat en France ?Comment expliquer que les Français n'aient jamais vraiment choisi la mondialisation ?Faut-il taxer davantage les ultra-riches sans braquer les petits patrons ?Comment redonner une finalité claire à l'école et à la police ?L'intelligence artificielle peut-elle faire s'effondrer le capitalisme lui-même ?Pourquoi les partis politiques n'arrivent-ils plus à débattre entre eux, même à gauche ?Quels sont les angles morts de la gauche, et les vôtres ?Comment le Rassemblement National a-t-il construit sa progression électorale ?Références citéesLivres et écritsLe Progrès. Le Nôtre, François Ruffin (00:56:55)Ecotopia, Ernest Callenbach (01:24:03)Résonance, Hartmut Rosa (01:26:39)La Grande Transformation, Karl Polanyi (01:29:38)"The Antisocial Century", The Atlantic (01:04:19)Travaux de Ha-Joon Chang, économiste sud-coréen (00:20:10)Rapport d'Olivier Lluansi sur la réindustrialisation (00:47:12)Article de Grégory Pouy pour la Fondation Jean-Jaurès sur l'impact des podcasts en politique (00:04:21 et 01:45:19)Personnes citéesAmbroise Croizat (00:13:44)Jean Monnet (01:10:35)Franklin D. Roosevelt (01:09:07)Christophe Castaner (00:22:58)Gérald Darmanin (00:42:52)Bernie Sanders (01:12:27)Kamala Harris (01:12:23)Michel Maffesoli (00:36:42 et 01:15:04)Sarah Saldmann (01:46:12)Annie Ernaux (01:47:42)Antoine Foucher (00:22:12)Yann LeCun et Fidji Simo (01:35:43)Jean Pisani-Ferry (01:23:09)Keynes (01:21:36)Institutions et conceptsSAFER (00:30:26)RIC, référendum d'initiative citoyenne (00:37:24)CROUS (00:31:34)Medef, CGPME, U2P (00:45:20)Classement Challenges des grandes fortunes (00:40:44)Livret A et taux de centralisation (00:56:53)Timestamps clés00:04 : Pourquoi cette conversation avec un politique sort de l'ordinaire06:13 : Générique, entrée en matière sur la canicule07:06 : L'écologie comme la plus grosse insécurité10:01 : L'économie et l'argent, de purs imaginaires12:27 : D'où vient l'engagement politique de Ruffin13:44 : Ambroise Croizat et la naissance de la Sécurité sociale17:14 : Comment agir au niveau national contre les multinationales20:10 : Le modèle sud-coréen : importer moins plutôt qu'exporter plus22:58 : La mondialisation, un choix des dirigeants, pas des Français25:48 : Protéger certains produits sans fermer le pays27:53 : Le logement, premier poste du pouvoir d'achat33:21 : Les années 80 et la grande déréglementation37:24 : Le RIC et les états généraux comme réponse démocratique40:38 : Sortir des boucs émissaires et de la jalousie sociale45:22 : Distinguer les petits patrons des multinationales49:07 : Un État colonisé de l'intérieur par les intérêts privés53:00 : Où trouve-t-on l'argent pour l'armée58:38 : Remettre la cuisine, le jardinage et la réparation à l'école1:01:02 : La théorie de la société sans friction1:05:47 : Faire ensemble plutôt que vivre ensemble1:09:07 : L'horizon commun : une économie de guerre climatique1:12:23 : Les angles morts de Kamala Harris et de la gauche1:15:18 : Insécurité, immigration, violence : ce qu'en pense Ruffin1:21:36 : Sortir de la compétitivité comme seul horizon1:26:48 : L'IA peut-elle faire tomber le capitalisme1:28:10 : Le double choc de l'IA : robotisation et délocalisation1:35:43 : Pourquoi l'Europe n'a ni réseau social ni IA souveraine1:41:54 : La démocratie comme conflit organisé, pas comme consensus1:44:06 : Le rôle des journalistes politiques dans la course au buzz1:46:12 : Ce que l'expérience de terrain change vraiment1:49:45 : Le Rassemblement National, une fusée à trois étages1:53:53 : Pourquoi la radicalité se mesure au programme, pas au ton1:56:50 : Ouvrir et fermer la porte, la conclusion de François Ruffin Suggestion d'autres épisodes à écouter : #401 Les politiques sont-ils deconnectés du réél? Avec Boris Vallaud (Partie 1) (https://audmns.com/ZOPVNPw) #376 Quelles stratégies pour reconstruire une France autonome et résiliente? Avec Arnaud Montebourg - Partie 1 (https://audmns.com/UxFQjUM) [Solo] La vraie violence est celle dont on ne parle pas (https://audmns.com/COyPqqx)Hébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

durée : 00:22:47 - Le 6/9 de l'été - par : Simon Le Baron - Maître Viriginie Leroy, avocate de la Promenade des anges, Thierry Vimal, écrivain et père d'une victime de l'attentat de Nice et Charlotte Piret, journaliste au service Enquêtes et Justice de France inter, reviennent sur leur vécu de l'attentat de Nice, dix ans après. - invités : Thierry Vimal Romancier., Charlotte Piret Journaliste au service Enquêtes et Justice Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

durée : 00:22:47 - Les interviews d'Inter - par : Simon Le Baron - Maître Viriginie Leroy, avocate de la Promenade des anges, Thierry Vimal, écrivain et père d'une victime de l'attentat de Nice et Charlotte Piret, journaliste au service Enquêtes et Justice de France inter, reviennent sur leur vécu de l'attentat de Nice, dix ans après. - invités : Thierry Vimal Romancier., Charlotte Piret Journaliste au service Enquêtes et Justice Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

"People aren't inside of our heads, so you have to give them that emotional information as well as the factual information."Humor is more than entertainment—it's a powerful way to create connection. As a comedian, writer, and former teacher, Chris Duffy has learned that laughter, curiosity, and emotion can transform even ordinary conversations into memorable experiences. In this episode of Think Fast, Talk Smart, Duffy joins Matt Abrahams to explore how humor can strengthen communication, build deeper connections, and make ideas more memorable. Together, they discuss how to engage an audience, bring authenticity to repeated messages, and create conversations that invite others to participate rather than simply listen.Key Takeaways:Connection comes before comedy. Humor is most effective when it invites others into the conversation, rather than putting the spotlight on yourself.Emotion makes ideas memorable. Combining facts with curiosity, emotion, and storytelling helps audiences understand, remember, and engage with your message.Activity:Create a conversational doorknob. In your next conversation, replace one routine response with an observation, opinion, or question that invites discussion. Notice how offering a "doorknob" changes the depth and energy of the conversation.Episode Reference Links:Chris DuffyChris's Book: Humor MeEp.13 Make 'Em Laugh: How to Use Humor as a Secret Weapon in Your … Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:03) - Lessons from the Classroom (01:52) - Curiosity Captures Attention (04:48) - Facts Need Emotion (05:49) - Sounding Authentic (09:29) - Calming Performance Nerves (11:01) - Jamming vs. Joking (14:36) - Becoming Funnier (19:01) - Better Conversations (22:53) - The Final Three Questions (26:48) - Conclusion

Text the Show or Leave a VoicemailThis is replay of Bonus Episode 37 from 2024.  Steve Kellams from Blue Canary has devoted this season of his show to leadership topics and he brought me on to talk about informal leadership, because as a chaplain I have influence but no actual authority.  We ended up talking about several wellness topics and some of my philosophy of chaplaincy as well as why I started Hey Chaplain.  I asked Steve if I could use a condensed version of the interview and he agreed, so this a slightly shorter version of our conversation.Music is by Alexander NakaradaTags:Chaplaincy, Authority, Caring, Chaplains, Church Leadership, Fire, Influence, Leadership, Pastor, Podcasting, Police, Rapport, Replay, Training, Trust, Wellness, Kansas City, KansasSupport the showThanks for Listening!  And, as always, pray for peace in our city.Subscribe/Follow here:Apple Podcasts: https://podcasts.apple.com/us/podcast/hey-chaplain/id1570155168Spotify: https://open.spotify.com/show/2CGK9A3BmbFEUEnx3fYZOYEmail us at: heychaplain44@gmail.comYou can help keep the show ad-free by buying me a virtual coffee!https://www.buymeacoffee.com/heychaplain

Aujourd'hui, Joëlle Dago-Serry, coach de vie, Charles Consigny, avocat, et Didier Giraud, éleveur de bovins, débattent de l'actualité autour d'Alain Marschall et Olivier Truchot.

Rivières, montagnes, terres agricoles...A quoi ressembleront nos paysages dans 10, 20 ou 50 ans sous l'effet du réchauffement climatique ? Une question plus que jamais d'actualité. Ce vendredi, 9 départements de l'Ouest du pays virent en vigilance rouge canicule : c'est le troisième épisode caniculaire en moins de 2 mois. François Gemenne, enseignant à HEC, spécialiste du climat et co-auteur du 6e rapport du Giec, est l'invité d'Olivier Boy à 8h15 sur RTL.Hébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

Avec : Benjamin Amar, professeur d'histoire-géographie. Yael Mellul, ancienne avocate. Et Frédéric Hermel, journaliste et écrivain. - Accompagnée de Charles Magnien et sa bande, Estelle Denis s'invite à la table des français pour traiter des sujets qui font leur quotidien. Société, conso, actualité, débats, coup de gueule, coups de cœurs… En simultané sur RMC Story.

Voici le dixième épisode de l'heure du thé, le format enquête de mon podcast Dramathis avec cette fois-ci, au bout de mon micro, les voix de Michelle Tshibola, Miroslav Toilesmains, Maëva Lassere, Vanasay Khamphommala et Kata Lucify ! N'oubliez pas que je porte Dramathis seul et gratuitement. J'en assure l'écriture, l'incarnation, le montage et la musique. Si vous voulez me soutenir, ça se passe par ici. Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

Après plusieurs mois de travaux, la mission d'information du Sénat sur l'enseignement français à l'étranger a rendu son rapport. Cette mission transpartisane était conduite par quatre co-rapporteurs : Yan Chantrel, Mathilde Ollvier, Georges Naturel et Claude Kern. Trente-quatre recommandations ont été formulées pour répondre aux défis auxquels est confronté le réseau de l'enseignement français à l'étranger. Les explications de Yan Chantrel, sénateur des Français établis hors de France.

With James Woodfall, Communication and Behavior Specialist, Raise Your EI As AI makes expertise more accessible, what becomes an advisor's true advantage? EI expert James Woodfall explains why authentic human connection may be the one thing technology can't replicate. In Summary As artificial intelligence reshapes how information is delivered, financial advisors are being challenged to rethink what truly differentiates their value. Mindy Diamond sits down with James Woodfall, a former wealth management business owner turned emotional intelligence expert and founder of Raise Your EI, to explore why emotional intelligence may become one of the profession's greatest competitive advantages. Together, they discuss how rapport, curiosity, and authentic human connection influence trust, referrals, leadership, and client loyalty and why those skills can be developed just like technical expertise. The conversation also examines the difference between AI's “synthetic empathy” and the authentic relationships clients continue to value—and why that distinction matters to financial advisors now more than ever.   The Storyline For decades, advisors have built successful businesses by combining technical expertise with thoughtful financial guidance. But as AI makes information more accessible and planning tools more sophisticated, expertise alone is becoming less of a differentiator. James Woodfall believes the future belongs to advisors who master something technology cannot authentically replicate: human connection. Drawing on his experience as both a former wealth management firm owner and a specialist in communication and behavioral science, James explains why emotional intelligence isn't simply a “soft skill.” It's a business skill that affects nearly every aspect of an advisory practice—from building trust and earning referrals to leading teams and helping clients make difficult decisions. Mindy and James explore why asking better questions matters more than having better answers, how curiosity creates stronger relationships than scripts ever can, and why advisors who create memorable client experiences may find themselves even more valuable in an increasingly automated world. The conversation ultimately reframes AI not as a replacement for advisors, but as a catalyst forcing the profession to rediscover the uniquely human qualities clients have valued all along.   Topics Covered Emotional intelligence as a business skill Building trust through rapport and curiosity Authentic empathy vs. synthetic AI empathy The psychology behind client decision-making Why referrals are rooted in emotional outcomes Coaching advisors to improve communication Leadership and emotional intelligence AI's impact on advisor differentiation Creating premium client experiences Future-proofing advisory businesses > Download a transcript of this episode… Listen and Learn Highlights for Advisors Why do better questions lead to better financial advice? (6:10) James explains why financial planning is only as good as the conversations that precede it—and why understanding a client's fears and aspirations leads to better outcomes than simply gathering financial facts. How does emotional intelligence translate into business growth? (15:30) Rapport isn't simply about making clients feel comfortable. James discusses why advisors who build trust quickly tend to earn more referrals and become significantly more referable. Can emotional intelligence actually be learned? (37:05) Contrary to popular belief, emotional intelligence isn't an innate personality trait. James explains why it is a trainable skill and how advisors can intentionally improve it throughout their careers. What makes authentic empathy different from AI? (39:10) One of the episode's most compelling discussions explores the difference between AI's ability to simulate empathy and the authentic emotional connection that develops between two people. Why should advisors think more about experience than efficiency? (45:10) Clients don't always pay more for information. Often, they pay more for confidence, judgment, reassurance, and the experience of working with someone they trust. Will AI replace advisors or elevate the best ones? (46:55) James shares why he believes AI is more likely to automate routine work while making relationship-centered advisors even more valuable. Key Takeaways Emotional intelligence is a measurable business capability—not simply a personality trait. Stronger client relationships begin with curiosity rather than advice. Advisors who solve emotional concerns make it easier for clients to recommend than advisors who simply deliver technical expertise. AI may replicate information, but authentic trust remains distinctly human. Premium advisory relationships will increasingly be defined by the experience clients receive—not just the answers they're given. Emotional intelligence improves leadership, client retention, referrals, and advisor well-being. The firms that embrace both technology and human connection will likely be best positioned for the future. https://youtu.be/xlQMQm6mqtc Quotable Moments “Rapport building is one of the foundational things for trust building.” “It's not real empathy. It's synthetic empathy.” “If all of our decisions were made on price, Ferrari wouldn't have a business.” “The advisors who create authentic human connection may be the ones who remain untouchable.” FAQs What is emotional intelligence, and why does it matter for financial advisors? James defines emotional intelligence as the ability to recognize, understand, and influence emotions in ourselves and others. For advisors, those skills strengthen communication, trust, leadership, and client relationships. Can emotional intelligence actually be developed? Yes. Unlike IQ, emotional intelligence can be improved through intentional practice, feedback, coaching, and greater self-awareness. Why do referrals have so much to do with emotional intelligence? Clients often remember and recommend how an advisor made them feel more than the technical work performed. Solving emotional concerns creates stories clients naturally share with others. What does James mean by “synthetic empathy”? AI can recognize language patterns and respond empathetically, but it doesn't genuinely experience human emotion. James argues that authentic empathy remains one of an advisor's greatest competitive advantages. How should advisors think about AI? Rather than viewing AI solely as a competitor, advisors should use it to improve efficiency while investing more time in conversations, judgment, and relationships that technology cannot fully replace. What is the biggest mindset shift advisors should make? Stop viewing emotional intelligence as a soft skill. Treat it as a business skill that directly influences growth, leadership, client loyalty, and long-term differentiation. James defines emotional intelligence as the ability to recognize, understand, and influence emotions in ourselves and others. For advisors, those skills strengthen communication, trust, leadership, and client relationships. Yes. Unlike IQ, emotional intelligence can be improved through intentional practice, feedback, coaching, and greater self-awareness. Clients often remember and recommend how an advisor made them feel more than the technical work performed. Solving emotional concerns creates stories clients naturally share with others. AI can recognize language patterns and respond empathetically, but it doesn't genuinely experience human emotion. James argues that authentic empathy remains one of an advisor's greatest competitive advantages. Rather than viewing AI solely as a competitor, advisors should use it to improve efficiency while investing more time in conversations, judgment, and relationships that technology cannot fully replace. Stop viewing emotional intelligence as a soft skill. Treat it as a business skill that directly influences growth, leadership, client loyalty, and long-term differentiation. Related Resources Why AI Matters Now: Filling the Estate Planning Gap with Wealth.com The Paradox of Choice Traps Successful Advisors Freedom vs. Familiarity: Is It Worth Disrupting Comfort for Something That Might Be Better? Guest Bio James Woodfall, founder of Raise Your EI, is a former financial planner who now advises financial services and firms on how they can leverage emotional intelligence (EI) to improve individual and organizational performance. He is the co-author, with Cliff Lansley, of “The Heart of Finance,” which teaches finance professionals to develop the emotional intelligence needed to build effective and profitable client relationships. NOTE: The views and opinions expressed by the guests on this podcast are their own and do not necessarily reflect the views and opinions of Diamond Consultants. Neither Diamond Consultants nor the guests on this podcast are compensated in any way for their participation. View the transcript of this episode… Emotional Intelligence: The “Untouchable” Differentiator in an AI World A conversation with Mindy Diamond and James Woodfall, Communication and Behavior Specialist at Raise Your EI.      Mindy Diamond: Welcome to the latest episode of our podcast series for financial advisors. Today’s episode is Emotional Intelligence: The “Untouchable” Differentiator in an AI World. It’s a conversation with James Woodfall, Communication and Behavior Specialist from Raise Your EI. I’m Mindy Diamond, and this is the Diamond Podcast for Financial Advisors. At Diamond Consultants, we help elite advisors identify the right environment for their businesses to thrive, whether that’s at a wirehouse, boutique, or independent firm. With nearly three decades of experience, we’ve guided thousands of advisors and represented more than a quarter of a trillion dollars in assets transitioned. And each year, one in four advisors managing a billion dollars or more who change firms are our clients. Our process is education driven and based on building relationships, starting as your strategic partner well before you’re even thinking of a move. To schedule a confidential conversation, call us at (908) 879-1002. Wondering why advisors change firms and where they’re headed? Are transition deals going up or down? Those very questions and more inspired us to create our Annual Advisor Transition Report. It’s the award-winning, data-driven resource designed for advisors that connects the dots between the motivations around movement and the firm’s appetite for top talent. Arm yourself with the knowledge you need to make smart decisions. Download your copy at diamond-consultants.com/transitionreport. For years, advisors have competed on expertise, the ability to solve problems, deliver answers, and provide guidance clients couldn’t easily find on their own. But today, those answers are becoming easier to access via artificial intelligence and tools like ChatGPT, Claude, and Perplexity. AI can generate planning ideas, summarize complex topics, and answer questions in seconds. As the technology continues to improve, it raises an important question. If information becomes increasingly commoditized, what will clients continue to value most? My guest today, James Woodfall, is the Founder of the training firm, Raise Your EI, and a former wealth management business owner. James now helps advisors, leaders, and organizations strengthen the communication and behavioral skills that drive trust, influence, and performance. Skills rooted in emotional intelligence or EI, something that AI cannot authentically replicate. What’s interesting about James’s perspective is that he doesn’t view emotional intelligence as a soft skill. He views it as a business skill, one that impacts how advisors build rapport, earn referrals, lead teams, deepen client relationships, and ultimately differentiate themselves in an increasingly competitive marketplace that includes human and machine-driven advice. Our conversation explores why rapport is the foundation of trust, how emotional intelligence can be developed like any other professional skill, and why advisors who learn to create authentic human connection may be best positioned to thrive alongside AI, not compete against it. Or as James puts it, remain untouchable in the face of a changing world. Because while technology may continue to reshape how advice is delivered, the experience of being understood, trusted, and guided by another human being remains remarkably difficult to replicate. So, let’s get to it. James, thank you for joining me today, especially coming all the way from the UK. I’m grateful. James Woodfall: Thanks for having me on. Mindy Diamond: So, let’s start at the beginning. You’re a different kind of guest for us, and a topic that is near and dear to my heart because I’m always all about emotional intelligence and EQ, but it’s a topic that sometimes can feel a little squishy to some folks. So, tell us a little bit about your background and really how you got into the world of wealth management. James Woodfall: I got into wealth management probably was by accident while I was, I think about 19 years old. I got a job at a bank because I was living with different jobs and it was the first company that would take me. So I ended up working in a bank as a cashier in a branch. And then after a series of different career moves, I ended up running my own wealth management firm for about nine years, which I sold about three and a half years ago. Around the time that I was selling it, I did my first master’s degree in communication and behavior analysis, and that’s when I started taking a bit of a deep dive into understanding emotional intelligence and behavior and communication. But really, I started that journey before I sold my wealth management company, and really the goal was, how can I become a better financial advisor to my clients by having a better understanding of their psychology behavior around money so that I could communicate with them more effectively, help them build their plans? So I had a bit of a… like a lot of people I speak to in wealth management, they fell into it. Mindy Diamond: So, a lot to unpack there and I’m fascinated by your story. Tell us a little bit about how you began to use or leverage emotional intelligence. You say you got into it or were fascinated by it because it was a way of helping your clients. So, talk to us a little bit about that. How did you begin to see the impact long before you started this business? James Woodfall: So going back a couple of steps to that. When I started the business, it was very transactional. You’d sit down with the client, you find out about what sort of assets they have, what type of plans they have already, and you look for gaps where you can optimize things, or there was a product which they need which you didn’t have. But I moved away from that type of service to a financial planning led service. So, where actually before we get talking about, well, how do we structure your world? We spend a lot of time building a plan in cashflow modeling software. So the one that I used was over at a company called Voyant, and effectively I build a cashflow plan for the clients, which would map out based on assumptions of what age they would reach financial independence. And then that then would then move on to, how to we optimize your holdings? Now what occurred to me pretty quickly in offering that service is that the outputs from that type of exercise are only as good as the inputs. So you’re really relying on the client to be able to come up with the answers to the questions that you ask them to make the financial plan work. And in my experience, quite a lot of the time you sit down with these people and you ask them, “Imagine you’re retired, what does an ideal week look like for you?” So, what I realized is actually I was asking clients a lot of questions which no one had ever asked them before, such as, “If you go retire, imagine you’re retired tomorrow, what does your idea week look like?” Very rarely do we get asked that day-to-day, especially not from friends, family members, certainly. So I went off and actually did a diploma in coaching because I thought initially I want to become better at actually getting people to think about the future and think about plans. And in doing that, I ended up wanting to take a bit of a deeper dive into understanding behavior at a higher level. So that led me on to getting my masters. Impacts on clients though is that I became, and me as well, is that I became a far better listener first. So I listened first, I stopped making so many assumptions as I found I had about people. And really, I think that changed the dynamic in terms of me constant, I suppose, dictating to people about what they should be doing. So of course that’s what a good advisor does, isn’t it, is advice. You switch around into actually making sure you’ve got a deep understanding of people’s hopes, fears, goals, dreams, and then ultimately, you can help them better in terms of optimizing their financial plans and wealth. Mindy Diamond: Yeah. 100% of what you just said speaks to me in a big way, because that is 100% our philosophy. Most recruiters, I don’t mean it disparagingly, but most recruiters in general are pretty transactional. They see a hammer, they see a nail. So, a recruiter sees a financial advisor and he’s a means to an end to making a deal to a transaction. And our whole approach from day one was never about seeing you, financial advisor, as a transaction, but rather first and foremost, wanting to understand what’s important to you. And we get told all the time that we were asking questions that nobody ever asked them before. And I want to unpack it more, because I love what you’re saying. The goal as far as I see it is not just to ask a bunch of questions nobody asked before, but it’s to ask questions as a means to an end, to start out by asking questions that make somebody comfortable that tell them that you care about them. Then it’s about asking questions that they’ve never been asked before because the answers to a question like, “How do you see yourself behaving in retirement,” has everything to do with how much money they’ll need to retire. So, one informs the other. In our world asking somebody, “What are the things that spark you and what are the things that really don’t? And what will you do with this information?” And all those sorts of questions are questions many people had never been asked before, especially if somebody was looking at them as a transaction. And yet, it’s what deepens relationships, it’s what creates trust, and it’s what allows you to identify me as a recruiter, identify the best solution or the best opportunity for someone. So, do you agree with that? Is there anything that I’m off about? James Woodfall: No, that’s exactly the point. I think I’m asking better questions as a wealth manager talking to your client. Because ultimately this is, I suppose, one of the things which comes from understanding emotional intelligence, is that for most of us, we make decisions in motion first and then we justify with logic and reasoning, which is basically back to from. If I was to start with logical reasoning and then expect people to make a buying decision. And so a lot of the time, especially with things like retirement savings, for example, because it’s in the future, it’s over there, especially if it’s 10, 20 years away, people think, “Well, why will I give up so much money a month now for something which is so far in the future that I can’t comprehend it yet?” But if you start reigning the questions in a way which gets to kind of the… Really what you want to uncover is, if you wake up at 3:00 in the morning and you can’t get back to sleep, what’s on your mind? Because if you can uncover that emotion that fits all that kind of pain or problem, then you deal with emotion first and logic second. Mindy Diamond: And it tells you what you need to solve for, right? James Woodfall: Exactly, yeah. Mindy Diamond: If what keeps me up is I’m worried I’m going to outlive my money, and you know that’s your true north in terms of how you begin to tackle that they’re thinking about the future, they want you to focus on the long term. Right? Is that what you get from that? What’s the typical answer you get to that question, that one in particular? James Woodfall: For retirement planning, it’s usually clusters around. “Well, I’m not sure I’m making the right decision. There’s lots of options that are complicated. But really, actually, am I going to have enough money? Am I going to run out?” Because it’s the big question, isn’t it? How long are you going to live and how much are you going to need? Mindy Diamond: Right. As I was preparing for this interview, I think I know the answer because I’m a person that lives in this world that believes fully in, I don’t have a degree in behavioral finance but I’m big on emotional intelligence, connecting, developing trust, and that I don’t have any right to sell anybody anything or suggest anything unless I’ve connected on an interpersonal level. But I don’t know that everybody believes that. So help us, our listeners to understand, why does this matter to financial advisors? So, I’m going to give you two examples. I’m a younger advisor that has, say, five to 10 years in the business, say $100 million or 100 million pounds under management and is looking to really build a business. How and why does the concept of emotional intelligence, of EI, matter to me? And then I’m going to ask you the same question again with respect to someone who manages a billion dollars or a billion pounds. How and why does it matter? James Woodfall: Yeah. I think probably a starting point is, let’s just clear up I suppose in definitions so that we understand what we’re talking about when we say emotional intelligence, it’s an EQ. Because I suppose let’s think about, let’s call EQ the measurement, and emotional intelligence is the concept. So the definition of emotional intelligence is it’s an ability, and it’s this ability to understand and influence emotions in ourselves and others. So within ourselves, can we perceive and understand our own emotions? What turns them on? What triggers them? Can we do something about that? Can we recognize it, manage it in the right context, or either initiate our emotions in the right context? And can we do that when we’re talking to other people? So, are we good at perceiving people’s emotions within different contexts, and are we good at influencing and utilizing that information to help us communicate more effectively? So, these are skills which requires regard within those two roles to make you effective. And so, one of the things that we’ve learned from probably 30 years of people studying emotion intelligence is that if emotion is involved within the job role, emotional intelligence correlates with job performance and has a meaningful impact on the difference between an average and a big performer. So regardless of whether it’s one of the two scenarios that you’ve said, performance improvements are always on the table. But one of the things which tends to happen as you move from, say, up in terms of the money that you’re managing is the stakes get higher. So quite often, you actually need a much far higher degree of self-management, a higher degree of self-awareness, a higher degree of ability to perceive emotions in others, and to be able to communicate with influence. Because quite often as you are dealing with clients who are more affluent, there’s a correlation between actually the skills that your clients have and the skills that they expect you to have as an advisor. So the higher you go up that sort of ladder in terms of value, the more effective you need to be. So that’s where that EQ measurement. If you had to sit down and do an EQ assessment, for example, you need to be scoring way above average the higher up you go. Mindy Diamond: How will somebody begin to notice that developing the emotional intelligence muscle, developing the quantity of EQ, how will that begin to show up and impact their business? James Woodfall: There’s a couple of ways, and I think it really does show up in self-awareness and self-management and awareness and understanding of others. So one of the things which will show up in terms of that awareness and understanding of others is, can you build trusted relationships quickly? So like those skills that we were talking about before about asking better questions and listening, especially the first time you meet a new prospective client, if you can really turn your ears on and get very, very curious about the person that you’re talking to, rapport building is one of the foundational things for trust building. And really, if you get rapport building right, one of the goals should be to find common ground early, because the minute that you can build a connection with people and you start uncovering things that you’ve got in common, it starts signaling to people that actually you’re someone who is like them, on their side, and that they’re someone that you can trust. Now people who get this right, they tend to close more clients and they tend to gain more referrals or recommendations to other clients. And when I used to run my business, referrals was the largest source of new clients. Every single year, all the other different marketing streams, they didn’t produce anything near referrals. And I think back to that, if you look back to the kind of retirement example, if you can really get an answer to that question of, you wake up at 3:00 AM, what’s on your mind, what’s up when you’re getting back to sleep? If you can uncover that and solve that, for a client, it’s far easier to articulate that to a friend than it is for them to explain the technicalities of what you did with their retirement savings. But it’s easier to articulate, “You should absolutely go and see James. We were worried about whether we’re saving enough, he solved that, it’s brilliant, you need to go and see him.” That’s what I mean, is that they’re able to articulate the emotional outcome. Mindy Diamond: Even though what we’re talking about here is someone making the case that strengthening one’s emotional intelligence will make you a better advisor, easier to say that, sounds logical. But you’re connecting it to, you’re saying that someone who actually gets this right, gets it better, is going to create more of an instant rapport rooted in trust, and likely grow their business because it makes them more referable. And those are things that certainly every young advisor wants, but every advisor wants. So, let me switch the tables a second. I get why a young advisor with 100 million wants to get to a billion, why this is really important. They want to do everything they can to really make themselves the most referable. But let’s take the advisor that’s on the back nine that has been doing this 30 years, manages a billion and a half of pounds, dollars in assets under management, is growing by referrals and it’s an organic referral stream. It’s a business that feeds itself. So, while everybody always needs to be in business development mode, they feel like they’ve cracked the code, they’ve got it covered. How and why does this concept impact a senior advisor, someone with a much bigger, more robust book of business? James Woodfall: Yeah, it’s interesting. So if we take a bit of a step back and look at a bit about what some of the research says about the impacts of emotional intelligence, there have been some studies done within financial services about the impact of your training on business outcomes. So there was a study done probably around about between 2000 and 2004 with Ameriprise, and they brought their agents through a year-long emotional intelligence development program. And it was interesting, they measured at the beginning of the program EQ, what someone’s EQ score was, but they measured things like health, anger, trade anger. So, how often were people experiencing anger, stress, and burnout. So they’re measuring all sorts of things other than EQ just to see what the impact of EQ training was. Now EQ scores went up, sales went up, I think on average of about 24% across four cohorts. But things like stress, burnout, health outcomes, perceived health outcomes, people are asked to rate, how would you rate your health, that went up. Experience of anger went down because people become better at managing it. So as you look at the kind of example that you described, I would say that as someone who’s in that stage of the career where they may not have the capacity to take on more clients. So just think, well, actually, I don’t want an uplift of 20%, 24% in sales because I might not process that. But one of the things which I suppose the EI research shows actually is that it impacts your quality of life. And there is finding which is quite common in research, is that actually EI scores correlate with age. So as we go through life and we have sort of ups, downs, highs, lows, and we learn from those. We learn from our emotional experience, and that’s hypothesis, is it feeds into our EQ score. So you’ve probably got people at that later stage of their career who actually probably have had experience which has developed their emotional intelligence. They’ve got mature standing, which means that they might not necessarily need to go out and find new clients. They’ve got experience, which has helped them develop client relationships, but they might want to take a step back at quality of life. If they’re experiencing stress, burnout, pressure, EQ can help absolutely with all of those. The other thing which is quite common as well is that if they’re playing any sort of leadership part within that business now, let’s say if they’re a business owner, EQ absolutely is key for leadership performance. So making sure that you’re building a team of people around you, you can help you develop the business. And actually, EI and leadership’s one of the biggest areas where research has been focused. But I think one of the other things I’ve got to say is that we’ve all got blind spots. It doesn’t matter where we are in life, we’ve all got things that I suppose that we could be better at. And actually shining a lens on those and improving our self-awareness is something that you can develop at all stages. Mindy Diamond: A lot of people in our industry, whether it be a recruiter or an advisor themselves, believe that efficiency or being most effective and efficient is the true north. And that to ask what may fee like unnecessary or ancillary questions that don’t directly get to help me to figure out what your asset allocation is so that I can grow your portfolio, may feel ancillary. And so, is that one of the most common objections you get when somebody, say, comes to you and they’re thinking about retaining you and they’re wondering what the benefit is? James Woodfall: Well, I think the people in firms I tend to talk to, there’s a couple of common things that are coming to mind now. One is pressure around fees. So, how can I make sure I’m articulating my value in a time where clients are more informed, they can go on AI and they come to meetings prepared with answers, and they’re challenging back around the value that advisors can provide. So getting back, I suppose, and the answer is funnily enough, is actually if you’ve designed your service around a proposition which makes yourself easy to replace by someone else who can do it for the same or cheaper price with a promise of better performance, or even in the years coming, a robo-advisor, it’s going to be challenging to retain and grow clients. But I’m not particularly worried about AI. The other types of firms that come to me is to say, “Look, we’ve identified actually that we need to think differently about our business model, what we do and who we serve, because it’s going to be easier than it’s ever been for clients to come up to do some of these things themselves.” But absolutely what is untouchable, I think, is this ability to create a human connection, to sit down and discuss a range of different options. “Do I do X, do I do Y? What are the trade-offs if I choose that over that?” And to uncover those things which, as I said, really keep people up at night and solve for them. I think it’s going to be quite hard to replicate that digitally. Mindy Diamond: So I want to get to a end that you hit the nail on the head, and I want to delve deeper into it. Whatever the advisor is looking for, they may not worry about pressure around fees, they may not be kept up at night. They have a practice or a business that’s worked well all these years and is growing organically and it’s more than good enough. But anybody who isn’t concerned about the potential impact of AI on their business and whether they’re a financial advisor or recruiter or anybody else, is living under a rock. So, the goal for everyone should be to make yourself untouchable. And you hit it on the head, it’s the ability to create human connection. So, I want to ask you something. It occurs to me, you talk a lot about learning to ask the right questions. In some cases, the questions that a client never been asked before makes sense to me. But I think the real skill, I mean, I imagine anybody can teach you a list of questions to ask. The real skill comes in is knowing what to do with that information. So, let’s assume that someone says an advisor says you ask that smart question, “What keeps you up at night? What do you think about at 3:00 AM?” Pressure around fees. I find people, clients asking me, prospects asking me all the time what sort of value I can add, whether it be in the land of AI or competitively, whatever it is, pressure around fees. What do you do? So you’ve asked the smart question, but what do you teach? What do you do with that information? James Woodfall: It’s a mindset, I think, because having just say a list of questions I don’t think is really helpful to any advisor when you’re training them. And yet I find I do get people who, okay, say, “Well, look, what questions should we ask? Have you got a list of questions that you would ask?” I hold back giving those out because I think that, well, that’s what I would say. It’s not necessarily going to land the same way if you say it. The mindset I’m trying to teach advisor is to adopt a curious mindset. So not asking questions for question’s sake, but if I’m talking to someone, what I want to do is I want to understand, how are you thinking? How do you see the problem? What assumptions are you making? What things do you believe which maybe don’t line up with how things are in reality, or goals, objectives, or whatever it is. So I’m trying to understand how you think, and that requires not asking questions off a list of great questions to ask, comes off of understanding the format for that, is utilizing the open questions to gather information, to check assumptions that might sit behind them, because actually understanding those assumptions is really, really useful. And to then summarize and play back to someone that you’re talking to so that you can demonstrate that you’re listening and you deeply understand them, and being able to summarize and be able to succinctly put their words into a, “Well, what do we do next about this?” Mindy Diamond: Yeah, and, why does it matter? I love that because what I always say is it’s art, not science. AI could give you a list of, if I put in the topic of emotional intelligence and give me a list of 10 smart questions to ask relative to X. One of the questions I would ask someone from an emotional perspective that demonstrates I have strong emotional perspective relative to pressure around fees, AI could spit out the questions. But I think you’re 100% right. The real key is being a good listener and meeting someone where they are. And it’s not about a prescribed or canned list of questions that demonstrate you have strong emotional intelligence. It’s much more about asking the right next question, saying the right thing, the validating statement afterwards. And not as a means to an end, not as a means to a transaction, not as just a way of checking the box, I have emotional intelligence, but really because demonstrating that you deeply care. And I like what you said, the notion of a changed mindset. Do people get that right away? I guess what I’m asking is, financial advisors, while smart ones who are looking to make themselves untouchable by AI will get that concept. They’re looking to differentiate themselves and they’re looking to hone the skills that AI can’t bring to the table. But at the same time, financial advisors are number oriented and goal oriented. And so, how long does it typically take to begin to see, or how do you paint the picture about getting from here to there, connecting the dots between strengthening changing your mindset, strengthening your emotional intelligence, and seeing more results? James Woodfall: Well, look, it’s about behavior change, isn’t it? Like any kind of behavior change, there has to be a few things at play. One is that you have to have a good understanding of where you are right now, what things that you are good at, but what things you need to work on. And then effectively the things you need to work on, you need a plan of how you’re going to work on them. So I think commonly how you develop these kind of relational skills is that you need to be able to get close to, what does the goal look like? Where am I headed? If I get this right, what’s it going to look like? And then you need to have a plan to get from A to B. And actually part of that plan has to be built around good feedback. And I was quite lucky where during my career, I worked for two large banks before I started my firm. And I had really, really good training from managers that I worked with, almost on a monthly basis would come and sit in my client meetings and then feedback to me about what I could have done better. And so actually, if you’re going to really commit to developing, I suppose relational skills and becoming more emotionally intelligent, you need help from someone within your firm or externally to come in and actually observe you by trying out new things and giving you feedback. Now of course, you could do some of that yourself if you’re doing a virtual meeting, you could hit record, play it back, be your own analyst. But quite often we can’t see that ourselves, but if you’ve got say a third party, they can watch you in action. Quite quickly they can hone in and say, “Well, actually, you could have asked a different question here, or actually if you’d phrased that like this, you might’ve got a bit more information, or the client closed down when you ask that question.” So actually then, you start to create that behavior change. So feedback I think is one thing, but actually aligning it with really, values, I think. So, one of the things that I suppose is quite important for behavior change is that we are motivated to do things where we strongly believe it’s the right thing to do. So, I think which is why it can be quite difficult for a firm to bring in with a team of advisors and say, “Well, we’re going to roll out emotional intelligence training,” because you’ll get some of us go, “This is brilliant.” Mindy Diamond: Eye roll. I would imagine eye roll is the… It can be a lot of the response, right? James Woodfall: You get a lot of resistance, because some people see it as a criticism of just saying, “Well, actually I’m good at that. I don’t need training in that, thank you very much.” Mindy Diamond: And because if efficiency in getting to a goal is the true north, I mean, I think the mindset shift you’re talking about is going from believing that getting to the goal by just asking the right numbers and dealing in data, changing that from it’s about building a relationship, which ultimately will impact the amount you manage and how you grow and how you connect and all of that stuff. But for people that are goal-oriented, linear in their thinking, I imagine this can be not just felt as a criticism but hard to embrace. James Woodfall: Oh, yeah, no. I think we view the brain as kind of a black box. I do get people I speak to, they go, “Mental health isn’t real. And all of this is psychobabble,” but from the people that I’ve had feedback from, and this is even for people I haven’t trained. I wrote a book about 18 months ago about the topic which talks about emotion intelligence within the 5X context. I’ve had people contact me on LinkedIn and say, “Look, I read your book. I’ve been following your content for a while. I’ve put some of the ideas to work, and I’m now getting my manager and their manager contact me and saying, ‘What are you doing differently?’” Because all of a sudden they’re opening up conversations with clients that they couldn’t before, doing business with clients where they couldn’t before. And all it is that this kind of focus on the client, the relationship, building that connection, and all of a sudden you start seeing that convert into more sales opportunities. Mindy Diamond: Yes and more yes, because that’s always been our philosophy, my philosophy from starting the business and our philosophy, and I couldn’t agree with you more. You articulated it probably as did, I got to it instinctively. You have research behind it, etc. By the way, for our listeners, we will link your book in the notes for this episode if anybody’s interested in buying it. But you hit the nail on the head, so, or you took the words out of my mouth in terms of next question. Who are your clients? Are they individual advisors? Are they independent RIAs? Are they Morgan Stanley and Merrill Lynch? And what kind of work do you do for them? James Woodfall: So, I do, there’s probably two parts to my business. One is the consulting training part, which is going into firms, typically firms that were the owner managed typically, where the owner either is still advising or has a big impact on other behaviors of the advice team that’s underneath them. And really, I work on a consultancy basis. So rather than going and just provide EI training, what I do is effectively start with understanding the business. So exactly as I’ve been talking to you about, the process I used to follow as an advisor, it’s the same process I follow when I’m working with practices, is I want to find out what’s going well in the business. Where are the blockers, what’s not going so well? And I’m a social science researcher. So I’d want to spend some time in the business actually doing a bit of a deep dive and maybe speaking to the team while the owner’s not in the room and finding out a bit about how they’re seeing things. Because ultimately, what that will do is it allows me to look at thematically extracting what types of training interventions might move the needle within the business. And then I put that onto a report for businesses and say, “Look, this is what I think we should be doing.” Some of that might be me working one-to-one, doing that coaching, observing, training with particular people in the business who have been highlighted as requiring development, or it might be group training, might be taking the whole teams through a training program. And then following up, helping build those development plans, and then being there supporting with the one-to-ones as they bed in that behavior change. So, that’s one part of the business. The other part of the business is working for the larger firms. I’ve done a bit of work for Fidelity this year and last year, and they’re looking to hire me as an authority expert on the topic to put together training programs that go out to the advisors that they work with. So, there’s the two aspects, like an external speaker trainer that’s brought in by some of the larger companies. And then the other one is a bit more hands-on, applying not only the science but my experience of having been there and run a business. Mindy Diamond: Right. So are the big firms like… So you mentioned Fidelity, are the wirehouses, Merrill, Morgan, UBS, Wells Fargo, are they embracing this? Are the big banks embracing it, or is this largely in the RIA space right now? James Woodfall: In the UK, there’s been a huge kind of interest in emotional intelligence, behavioral finance, relational skills. And actually, a lot of the kind of people who require influential in the UK are actually based in the US. And so, I think there’s a good bit of crossover. We’ve got good people who are specialists in looking at the retirement piece from a retirement transition about, how do you support people through what is a profound psychological transition? So, I think the RIAs are really interested in it as a topic. Then we’ve got the larger institutions are interested in it either as the RIAs are clients of theirs and they want to be seen to providing thought leadership to the RIAs and helping them develop these skills. But also, we’ve got some quite large companies in the UK now here, like the banks, for example, the banks or the whole exited the advice market in around about 2012, 2013, and then this year they’re starting to come back. So they’ve had 15 years nearly out of the market and they’re coming back because they’re just wanting an opportunity for face-to-face advice. So, I think actually it’s a hot topic now and I think all segments of the market are looking at, how do they develop non-technical skills to help them succeed in the future? Mindy Diamond: Can someone who was not born with strong EQ, can they learn this? James Woodfall: Absolutely. One of the interesting things about EQ is it’s not like IQ, for example. IQ is our a sort of cognitive ability. There was some good research that was done probably about, I think 2016, which looked at, do you remember all this sort of brain training apps like, if you do Sudoku, do you get smarter? You get better at Sudoku, but it doesn’t translate into performance on another. You don’t get better at crosswords from doing Sudoku, for example. So, IQs are pretty much fixed and there’s not a lot we can do about that. But EQ has been shown to be a trainable ability. So regardless of where you are now, if you understand your strengths and weaknesses and put a plan together for improvement, everyone has the ability to improve their EQ. And it’s not like personality, for example, where it’s quite hard to shift the dial. Let’s say if you’re quite strongly introverted and you find social situations difficult, if you just took that approach and said, “Well, look, can we make you extremely extroverted?” The answer would be, well, probably not. But EQ absolutely helps that person because noticing that you feel uncomfortable in, say, a networking situation if you have to do that professionally, having the tools in the bag to manage that feeling and throw yourself into the experience, that’s EQ in action. So, it doesn’t matter your baseline of where you are, EQ can have a big impact on your ability to perform across a range of different contexts, home, work, with friends. Mindy Diamond: Yeah. Let’s talk about your comment that EQ or strong emotional intelligence is what can make an advisor untouchable by AI. And I assume the premise being that, I can’t replace a human relationship. It may be able to come up with the questions, but at least for today it lacks the ability to know what to do with that information and to create the human connection. Talk to me more about that. How and why is that? I mean, is that part of why people are coming to you, because they’re worried about AI encroaching on their business? James Woodfall: Where we are at the moment is actually AI… Let’s look at healthcare for a second. Chatbots in healthcare have actually been outperforming humans in some respects. So there’s a type of therapy called cognitive behavior therapy, that’s been run with AI agents and patients. And as researchers to show that actually, disclosure has increased when patients are speaking to a chatbot because cognitive behavior therapy is like it’s guided, is a method, it’s a methodology to it. But disclosure increases and this theory behind that is is that people open up more when they don’t feel like they’re being judged by another person. So that’s interesting, because that saying to us, “Well, actually, people are trusting AI agents with very, very personal information, and people are already getting that feeling of empathy with AI agents.” Because if you tell an AI agent something deeply personal and it says, “That must have been really difficult for you,” for example. Mindy Diamond: Yeah, it does that well. Wonderful feedback about how great you are or what a smart question you just asked. James Woodfall: Yeah, but it’s synthetic, it’s not real empathy, it’s synthetic empathy. Whilst we might feel actually we get that feeling that we’re being understood, it’s not real. And I think the advisor’s edge is, look, I think where we might end up with this is that if you take a step back and you do this kind of exercise of what’s my ideal client, the ideal client is, I think, now is someone who is still time poor. So yes, an AI agent might be able to interview you, build a financial plan, but do you really want to spend the time doing that or do you have any inclination to do that? No. Well, that’s a perfect client who would hire an advisor. They value human relationships. Obviously when we do get AI entering the advisor market, it’s going to be at a lower price point. So actually, we’re now talking about a difference between experience. So the experience of being with an advisor comes at a premium. So that experience is going to be what people are going to pay additional value for. So, it’s the experience of dealing with a human. It’s the experience of dealing with a human who can talk them through complex information and options, help them understand their thinking and apply judgment, connect with those emotional things. But there’s a whole range of information that we get when we’re talking face-to-face, which AI doesn’t have access to. So back to that retirement example, if we say, “Well, man, I’ve modeled your plan. If we do X, Y, and Z, you’re not going to run out of money when you retire. You’re going to be okay.” And then the person, usually what they do is they sigh with relief, which is actually the emotion of joy, relief is actually happiness. So that sigh of relief and the softening of muscle tension in the body that you see when you’re face-to-face with another person, AI can’t, doesn’t get that data. Mindy Diamond: And how powerful is that? So, why does that matter? If I say, “I have X, I need Y. I have X number of years until I retire. Will I have enough money to retire the way I want to?” AI can spit that answer out faster than any financial advisor and come back hopefully saying, “Yes,” they’ll know that I will experience relief and joy because I’ll write back saying, “Great news.” It’ll say, “Yes, that is fabulous news.” It’ll tell me why I’m relieved and all that sort of stuff. So, why does that matter? James Woodfall: I think fundamentally, it comes back to trust. For those people who can get that quick answer, they’ll go, “Yeah, that’s great.” But there’ll be some people who go, “Yeah, fine. I’ll take that answer at face value.” There’ll be other people who go, “Well, what if you made a mistake?” Quite interesting that actually, people will get the same answer from a human advisor and they’ll trust it more. And I think one of those things is because we’re wired for connection, so when empathy develops, it’s quite interesting. Something which you see in young children, for example, is when we develop at the very early stage, probably about three or four years old, before children have learned to self-regulate their emotions, you see emotional contagion in groups of children happen quite rapidly. You get one child who say gets a toy taken away from them and starts crying, and then all the other children at the same age in the nursery start crying. Now, none of those other ones are crying because they’re sad. They’re crying because we have these things called mirror neurons, which means we pick up and mirror the emotional state of people around us. So, you actually get an experience of shared feeling and especially if you’ve got strong rapport, strong relationship, you actually share emotions of the people around you. Now, of course, as we grow out of that developmental stage, we learn this ability to understand that actually what we’re feeling isn’t happening to us, it’s happening to someone else. But have you ever been around… My favorite example for this is, if my wife has had a bad day at work because she comes home and starts slamming the door and banging cupboards, why I start to feel anger, because it’s rubbing off, it’s in the room. So, it’s this shared understanding that I think is where the value is. And so absolutely the answer might be faster and quicker, but for some clients they value that experience of having that answer delivered by someone who understands them. Mindy Diamond: And I think, so the point is that there will be clients or prospects that will value the efficiency of AI, that don’t necessarily need the face-to-face, that don’t necessarily… They just want the answer. They want the answers to the test, they don’t care how you got there. But what you’re talking about is finding the clients that really value the human connection. And if that’s what in fact is going to make advisors untouchable, then they need to make sure that they really strengthen this skill. James Woodfall: It’s not just the answer, but it’s the whole experience that’s wrapped around that. So actually last year, and my wife took me to a restaurant and we had a lovely, lovely meal. And on the menu there was this cup of coffee and the beans were like one of the rarest beans in the world. They’re the ones that get eaten by this little animal with the jungle in it, poops them out, and then the beans get roasted. But it was about 40 pounds for this cup of coffee and I thought, well, I’m going to have that. But that’s the experience, isn’t it? I could get a cup of coffee at McDonald’s, but actually the experience of this, something which is rare, exclusive, delivered in an amazing environment, that’s what you’re paying for. So, you’ve got to remember that actually if experience dictates a lot of what we value as well. So because if all of our decisions were made on price, Ferrari wouldn’t have a business because everyone would just be buying the cheapest car that does the job. You’re going to think advisors that are going to operating in this space, well, they need to think about the whole package, as in the experience that the plan that’s delivered, and the advice. Mindy Diamond: But it speaks to the notion of any advisor that isn’t thinking about AI’s impact on his business and how to reshape or rewire the business, even just rewiring the value proposition, retooling their value proposition, how they explain their value and what they do needs to change because they’re competing not only with the advisor that sits next to them or down the hall, but they’re competing with AI. How about as AI, as you see AI develop? So fast-forward five years, you and I are talking about where AI is today, but AI is, God knows where it’ll be five years from now. So, how do you foresee, do you still foresee the advisor being untouchable if they get this right, five or 10 years from now? James Woodfall: I don’t think it’s financial advice that’s unique with this, because I think it’s any profession where at the moment human judgment and understanding are valued. Healthcare, for example, same thing, doctors follow consultancy process. You’ve got this like tax, legal, a whole range of professions which are all grappling on the same problem. So I think in five years time, I think the answer is, is that we just don’t know what AI will look like. But certainly in the moment, if you track what Claude are doing with code work, and what Perplexity is doing with its skills and add-ons, a lot of it is actually at the moment geared up to freeing up the advisor’s time so that they can spend more time with clients. So, I think at the moment this sort of trend is looking like AI companies want to support advisors to be way more efficient so that they can deal with more clients. But in five years time, who knows? I think probably one of the biggest leaps that will happen is when AI is no longer working from, say, just a transcript. If it gets out to that kind of chat where you can actually interact with an AI agent like you and I are talking, I think that’s going to provide a different experience, because then you’re moving it from, as I said, that kind of structure where somebody is stuck there tapping away at keyboard, having a conversation with a chatbot, effectively, to actually having a conversation with an embodied agent with a face, gestures, a voice. That I think will start to change things a little bit. Mindy Diamond: Yeah. Well, it will be an interesting future, for sure. This has been a fascinating conversation. I really enjoyed it, and thank you so much for sharing so graciously. Is there anything to wrap up that I didn’t ask you, that you would want an advisor to know about this concept or anything you’re thinking about? James Woodfall: I think we’ve taken a broad sweep and then a deep dive into certain areas. I think really probably have to get started. I think probably one of the… I mean, you mentioned obviously I’ve got a book that you share the links to, which is fantastic. Audiobook is available to that as well on Spotify or wherever audiobooks are listed. I think there’s a lot of good advice in that about how to get started. So, I think for people who are looking at covering that next step of, what do we do, it’d be, yeah, pick up a book and have a bit of a deep dive. If you want to skip the book and come straight to having a conversation with me, then I write a weekly email, which goes out once a week, which is just one topic. So very much like we’ve been talking today, I share ideas on that once a week, or on LinkedIn, I’m around on LinkedIn as well. Mindy Diamond: Good. Well, we will link all of it so everyone knows how to find you. Thank you again for being so gracious. Love the topic, love the work that you’re doing, love that there’s a need for it, and can’t wait to see where you go from here. James Woodfall: Brilliant. No, I enjoyed it. Thank you. Mindy Diamond: Thank you. As a financial advisor, you hold yourself to the highest standards of integrity, honesty, and credibility. You are successful because you take your professional responsibility seriously, and are dedicated to your clients. But are you living your best business life? Are your goals aligned with your firms or could a better option exist? Should I Stay or Should I Go? Is a book written with you in mind? It’s a self-guided journey that walks you through the key steps that we take with our advisor clients. This strategic thought process and roadmap to professional self-discovery is designed to help you ask the right questions and think critically and objectively, whether you’re considering change or not. Learn how to get your copy at diamond-consultants.com/thebook. Emotional Intelligence: The “Untouchable” Differentiator in an AI World A conversation with Mindy Diamond and James Woodfall, Communication and Behavior Specialist at Raise Your EI.      Mindy Diamond: Welcome to the latest episode of our podcast series for financial advisors. Today’s episode is Emotional Intelligence: The “Untouchable” Differentiator in an AI World. It’s a conversation with James Woodfall, Communication and Behavior Specialist from Raise Your EI. I’m Mindy Diamond, and this is the Diamond Podcast for Financial Advisors. At Diamond Consultants, we help elite advisors identify the right environment for their businesses to thrive, whether that’s at a wirehouse, boutique, or independent firm. With nearly three decades of experience, we’ve guided thousands of advisors and represented more than a quarter of a trillion dollars in assets transitioned. And each year, one in four advisors managing a billion dollars or more who change firms are our clients. Our process is education driven and based on building relationships, starting as your strategic partner well before you’re even thinking of a move. To schedule a confidential conversation, call us at (908) 879-1002. Wondering why advisors change firms and where they’re headed? Are transition deals going up or down? Those very questions and more inspired us to create our Annual Advisor Transition Report. It’s the award-winning, data-driven resource designed for advisors that connects the dots between the motivations around movement and the firm’s appetite for top talent. Arm yourself with the knowledge you need to make smart decisions. Download your copy at diamond-consultants.com/transitionreport. For years, advisors have competed on expertise, the ability to solve problems, deliver answers, and provide guidance clients couldn’t easily find on their own. But today, those answers are becoming easier to access via artificial intelligence and tools like ChatGPT, Claude, and Perplexity. AI can generate planning ideas, summarize complex topics, and answer questions in seconds. As the technology continues to improve, it raises an important question. If information becomes increasingly commoditized, what will clients continue to value most? My guest today, James Woodfall, is the Founder of the training firm, Raise Your EI, and a former wealth management business owner. James now helps advisors, leaders, and organizations strengthen the communication and behavioral skills that drive trust, influence, and performance. Skills rooted in emotional intelligence or EI, something that AI cannot authentically replicate. What’s interesting about James’s perspective is that he doesn’t view emotional intelligence as a soft skill. He views it as a business skill, one that impacts how advisors build rapport, earn referrals, lead teams, deepen client relationships, and ultimately differentiate themselves in an increasingly competitive marketplace that includes human and machine-driven advice. Our conversation explores why rapport is the foundation of trust, how emotional intelligence can be developed like any other professional skill, and why advis

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Aktualiteter om veckan som gått och veckan som kommer, med veckans panel, krönika, kåseri och satir. Lyssna på alla avsnitt i Sveriges Radios app. Timme 1:USA 250 år samtal med SR:s korrespondent Ginna LindbergKhamenei begravs i Iran, samtal med SVT:s korrespondent Samir Abu Eid på platsEU:s bostadspolitiska plan reportage Natacha LopezLivet efter cyklonen i Sri Lanka, reportage SR:s korrespondent Naila SaleemVeckans krönika av Agri IsmaïlVeckans Panel:Göran Greider, DalademokratenTove Hovemyr, UNT Arvid Hallén, OikosTimme 2:Kriget i Ukraina samtal Maria Persson Löfgren tidigare Rysslandskorrespondent SRStrandliv i Odessa reportage Richard MyrenbergInför Nato-mötet i Ankara: om Turkiets roll i Natosamtal SR:s korrespondent Andreas Liljeheden och Aras Lindh, analytiker FOI Fiskmåsarna har flyttat in i städerna, reportage Lisen Elowson TostingSatir med RadioskuggaVeckans kåseri av Emil JensenProgramledare Jesper LindauProducent Margareta SvenssonTekniker Lisa Nilsson

durée : 00:20:58 - Le 6/9 de l'été - par : Simon Le Baron - Le Grand entretien sur l'adaptation climatique avec Christophe Béchu, maire d'Angers, ancien ministre de la Transition écologique, et Yamina Saheb, docteure en ingénierie énergétique, co-autrice du rapport du GIEC AR6 en mars 2023 - équipe : Clémentine Sabrié - invités : Christophe Béchu Homme politique français, Yamina Saheb Experte des politiques énergétiques, rattachée à l'OpenExp Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

durée : 00:20:58 - Les interviews d'Inter - par : Simon Le Baron - Le Grand entretien sur l'adaptation climatique avec Christophe Béchu, maire d'Angers, ancien ministre de la Transition écologique, et Yamina Saheb, docteure en ingénierie énergétique, co-autrice du rapport du GIEC AR6 en mars 2023 - équipe : Clémentine Sabrié - invités : Christophe Béchu Homme politique français, Yamina Saheb Experte des politiques énergétiques, rattachée à l'OpenExp Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

Een belangrijk wetenschappelijk panel van de Verenigde Naties heeft zijn eerste wereldwijde evaluatie van kunstmatige intelligentie gepubliceerd. Volgens het rapport ontwikkelt AI zich sneller dan overheden en toezichthouders kunnen bijhouden. De deskundigen waarschuwen ook dat de technologie steeds grotere risico's met zich meebrengt, waaronder cyberdreigingen, desinformatie en zelfs mogelijk catastrofale schade.Mis niets van SBS Dutch! Abonneer je op onze feed in Spotify of Apple Podcast.

« Nous ne sommes pas séparés de la nature. Nous sommes la nature. »Dans cet extrait du prochain épisode de Demain N'Attend Pas, Satish Kumar nous invite à un déplacement intérieur simple et radical : la nature ne tire pas sa valeur de son utilité pour l'être humain, mais a une valeur intrinsèque. La valeur d'un arbre ne vient pas du fait qu'il deviendra une table ou une maison ; il a une valeur en lui-même et un droit à exister.De cette intuition découle tout le reste de sa pensée.Satish Kumar nous rappelle qu'une rivière, un arbre, un insecte ne sont pas des choses inertes mais des êtres vivants et nous parle des droits de la nature. Là où notre monde occidental a réduit la nature à une ressource au service de l'économie, Satish nous invite à penser notre lien à la nature autour de l'idée de réciprocité. La relation au vivant pourrait être comparée à celle d'une mère et de son enfant : l'arbre offre ses fruits et nous lui rendons quelque chose en retour, le soin, le compost, la gratitude. Cette relation de mutualité et de co-dépendance est à reconstruire, faute de quoi nous continuerons de générer pollution, déchets, dérèglement climatique...jusqu'à rendre notre monde invivable.Cet extrait nous rappelle que l'écologie extérieure et la transformation intérieure sont intimement liés. Et que nous ne pourrons commencer à entamer la transformation écologique que lorsque nous aurons transformé notre manière de penser notre place dans le vivant.

Chaque jour, en moins de 10 minutes, un résumé de l'actualité du jour. Rapide, facile, accessible.

durée : 00:12:27 - Le 18/20 : un jour dans le monde - par : Fabienne Sintes - Pénurie d'essence, drones omniprésents, trains à l'arrêt : la péninsule de Crimée, annexée par la Russie en 2014, bascule à son tour dans la guerre, tandis que l'Ukraine porte ses frappes loin derrière les lignes russes. - invités : Sylvain Tronchet Journaliste, Peer De Jong Vice-président de l'Institut Themiis, ancien colonel des troupes de Marine Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

Ce mardi 30 juin, François Chimits, responsable du programme Europe à l'Institut Montaigne, était l'invité d'Annalisa Cappellini dans Le monde qui bouge - L'Interview, de l'émission Good Morning Business, présentée par Laure Closier. Ils ont abordé la mise en œuvre partielle du rapport Draghi, notamment sur les questions de compétitivité de l'Europe. Retrouvez l'émission du lundi au vendredi et réécoutez la en podcast.

durée : 00:10:24 - Le journal de 18h00 - Les services d'intervention du Samu ont enregistré 109 décès en 24h vendredi dans la capitale, contre sept en moyenne à la même période de l'année. - équipe : La Rédaction de France Culture, Julie Pacaud, Nina Malleret Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

durée : 00:10:24 - Les journaux de France Culture - Les services d'intervention du Samu ont enregistré 109 décès en 24h vendredi dans la capitale, contre sept en moyenne à la même période de l'année. - équipe : La Rédaction de France Culture, Julie Pacaud, Nina Malleret Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

It is quite ironic to use AI tools to help human skills, but one company out there is doing exactly just that. Douglas Nelson sits down with Tadzio Smith, Co-Founder and CEO of Rapport, where they tap into the human side of AI to increase the emotional intelligence and people skills within organizations. He explains how technology can help build more timely and effective human interaction to prevent burnout, improve collaboration, and boost productivity. Discover why humans still have a great place to work in today's highly digital world because of their authenticity and clarity.

Ce lundi 22 juin, Antoine Denoix, PDG d'AXA Climate, était l'invité dans Le monde qui bouge - L'Interview, de l'émission Good Morning Business, présentée par Laure Closier. Ils ont abordé le nouveau rapport qui révèle le coût exorbitant de l'inaction face à l'urgence climatique, ainsi que la rentabilité financière des mesures d'adaptation. Retrouvez l'émission du lundi au vendredi et réécoutez la en podcast.

Eliot Deval revient pendant deux heures, sans concession, sur tous les sujets qui font l'actualité. Vous voulez réagir ? Appelez le 01.80.20.39.21 (numéro non surtaxé) ou rendez-vous sur les réseaux sociaux d'Europe 1 pour livrer votre opinion et débattre sur les grandes thématiques développées dans l'émission du jour.Hébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

durée : 00:02:29 - par : Le service politique de franceinfo - Deux semaines après la découverte du corps de la jeune Lyhanna, un rapport d'inspection doit être déposé lundi sur le bureau du Premier ministre. Il doit faire la lumière sur les éventuels dysfonctionnements dans cette affaire. Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

durée : 01:26:55 - Les Nuits de France Culture - par : Albane Penaranda - En 1990, l'émission "Une vie, une œuvre" consacrée à Pier Paolo Pasolini s'intéresse plus particulièrement à son œuvre littéraire. Francesca Isidori y donne la parole à Alberto Moravia, René de Ceccatty, Jean-Michel Gardair et Laura Betti. Lectures par Pierre Clémenti et par Pasolini lui-même. - équipe : Mathias Le Gargasson, Antoine Dhulster, Rafik Zénine, Vincent Abouchar, Emily Vallat, Hassane M'Béchour, INA Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

Aujourd'hui, Charles Consigny, avocat, Flora Ghebali, entrepreneure dans la transition écologique, et Didier Giraud, éleveur de bovins, débattent de l'actualité autour d'Alain Marschall et Olivier Truchot.

Cliquez ici pour accéder gratuitement aux articles lus de Mediapart : https://m.audiomeans.fr/s/P-UmoTbNLs Le 26 mai, pendant la première vague de chaleur de 2026, un tout jeune homme est mort d'une hyperthermie dans la Drôme, après avoir travaillé toute la journée sur un toit. L'employeur n'avait rien mis en place pour protéger ses salariés. Un article de Martin Fort, publié le 17 juin 2026, et lu par Jérémy Zylberberg. Hébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

Aujourd'hui, Bruno Poncet, cheminot, Antoine Diers, consultant, et Fatima Aït Bounoua, professeur de français, consultant, débattent de l'actualité autour d'Alain Marschall et Olivier Truchot.

Inside Blågult är tillbaka. Sportbladets utsända rapporterar från en bisarr eftermiddag med landslaget där kollegorna från TV4 låstes in och kollegorna från SVT låstes ut. Vad hände egentligen – och varför verkade Graham Potter så nöjd? I övrigt: *Rapport från Tunisien: Har vi överskattat dem? *Troliga startelvan – och podden tippar resultat Medverkande: Per Bohman, Johan Flinck, Malin Wahlberg Kontakt: podcast@aftonbladet.se Ansvarig utgivare: Lotta Folcker

durée : 00:38:21 - Le téléphone sonne - Un nouveau rapport du Conseil d'orientation des retraites publié ce 11 juin remet le sujet sur la table. Avec une démographie moins favorable que prévu, le système pourrait se dégrader davantage à long terme. Faut-il déjà imaginer une nouvelle réforme des retraites ? - réalisation : Fabienne Sintes, Thomas Lenglain, Pierre Dessertenne, Mathias Dubois, Marius Serieys, Philippe Lefébure - invités : Bertrand Martinot Économiste, expert associé à l'Institut Montaigne sur les sujets sociaux, Michaël Zemmour Professeur de sciences économiques à l'Université Lumière Lyon 2 et chercheur associé à Sciences Po au laboratoire interdisciplinaire d'évaluation des politiques publiques (LIEPP). Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

durée : 00:37:07 - Le 18/20 : un jour dans le monde - par : Fabienne Sintes - Le détroit d'Ormuz nous l'a rappelé brutalement. Les matières premières ne sont pas un simple sujet économique. Pétrole, gaz, métaux, ou céréales révèlent l'état du monde, ses dépendances et ses rapports de force. Décryptage à l'occasion de la parution du 40ème rapport CyclOpe. - réalisation : Philippe Lefébure, Nathalie Poitevin, Thomas Lenglain, Mathias Dubois - invités : Philippe Chalmin Fondateur et président de CyclOpe Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

durée : 00:37:07 - InterNational - par : Fabienne Sintes - Le détroit d'Ormuz nous l'a rappelé brutalement. Les matières premières ne sont pas un simple sujet économique. Pétrole, gaz, métaux, ou céréales révèlent l'état du monde, ses dépendances et ses rapports de force. Décryptage à l'occasion de la parution du 40ème rapport CyclOpe. - réalisation : Philippe Lefébure, Nathalie Poitevin, Thomas Lenglain, Mathias Dubois - invités : Philippe Chalmin Fondateur et président de CyclOpe Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

Preview for Later Today: Gregory Copley explores King Charles III's rapport with common citizens and tribal leaders, distinguishing the crown from the aristocracy. He notes the King's personal connections, such as a long-standing correspondence with a Brazilian chief.1920

durée : 00:03:30 - Les Matins de France Culture - par : Gilles Gressani - À l'occasion de la sortie du film "La bataille de Gaulle", Gilles Gressani interroge les rapports de force internationaux. Il explore, à travers le prisme de l'histoire et des conflits actuels, la mutation stratégique des puissances impériales. Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

Stop Being Invisible – Master Charm & 10X Your Influence Charm and charisma aren't some mystical gifts handed out at birth. Charm is that warm, pleasant way you make every person feel special, valued, and eager to connect with you. Charisma is the magnetic personal power that draws people in, builds instant trust, and inspires them to follow your lead and say "yes" without hesitation. Together, they form the ultimate no-BS toolkit for persuasion, leadership, and massive success in business and life. Science backs it up and real-world winners prove it every day. A 2025 study showed participants who practiced simple charisma techniques saw significant jumps in how others rated their influence and appeal. Look at Steve Jobs – his legendary charm and charisma didn't just present products; they made millions feel part of a revolution, turning Apple launches into cultural events that drove billions in sales. You use charm and charisma to influence and sell by creating that electric rapport that makes resistance disappear. Prospects don't feel sold – they feel chosen and excited to move forward with you because you've made the decision feel personal, fun, and inevitable. This is how you close bigger deals faster, turn skeptics into raving fans, and lead teams or clients to results they never thought possible. Persuade with Power Kurt Mortensen  Advanced Influence Trainings Free Persuasive Presentation Assessment