Letting & Estate Agent Podcast

Is Propertymark Membership Really Worth It? Insights from Nicol Nightingale If you're a UK estate or letting agent wondering whether Propertymark membership justifies the cost, this episode is a must listen. Nicol Nightingale, former letting agent, ex-regional exec for Propertymark's East Midlands branch, and now an asset manager, shares her honest view on why this industry body remains invaluable today. Nicol explains how the annual fee, around £200-£300, brings far more value than you might expect. From expert led regional conferences and legal helplines that save you time and money, to comprehensive fact sheets covering essential legislation like the Renters' Rights Bill, Propertymark supports agents in ways that make a real difference. She also highlights the new ‘Connect' service, which offers buying power and business perks that can help reduce your running costs. If you want to stay compliant, informed and competitive, Nicol's insight makes a compelling case for joining Propertymark. Tune in, and join the conversation, are you already a member, or still weighing up the benefits?

Are the Property Portals Too Powerful? Estate Agent Rupert Collingwood Tells It Like It Is In this compelling discussion, London estate agency broker Rupert Collingwood explores how property portals have reshaped the UK market, and why their influence might be doing more harm than good. If you work in estate or letting agency, understanding this shift is crucial for staying ahead. Rupert argues that portals have turned the industry upside down, making agents focus more on the number of viewings rather than the quality of each one. This shift not only affects how agents operate but also changes buyer expectations, treating house hunting like online shopping, when buying a home is anything but simple. He points out that many agents end up chasing viewings to meet targets, often losing sight of what really matters: securing genuine buyers and delivering a personal service. The video also highlights the difference in success rates between corporate and more traditional agencies, raising important questions about culture and client relationships. If you want to rethink how portals are shaping your work and hear fresh ideas on putting the human side of estate agency back at the heart of the business, this episode is for you. Listen, reflect, and share your thoughts below.

What can an Olympian teach estate agents about handling setbacks? Quite a lot, actually. In this episode, Stephen Backley OBE (former Olympic medallist and world record holding javelin thrower), shares powerful insights on mindset, discipline, and performance. Now working with estate agents, he explains why focusing too much on outcomes can hold you back, and how process driven habits lead to long term success. If losing an instruction throws you off course, this conversation offers the perspective shift you need. Learn how to build resilience, define success on your own terms, and think like a champion, even when a deal doesn't go your way.

Why Do So Many Estate Agents Still Struggle With Business Generation? Despite all the tools at their disposal, many estate agents in the UK are still missing the mark when it comes to generating new business. In this lively and no nonsense conversation, Chris Watkin is joined by Dan Marsden, a business generation specialist who doesn't pull his punches, to unpack what's really going wrong. From agents relying too heavily on portals like Rightmove, to the lack of true local expertise in the field, this video shines a light on why so many are falling short and what the best in the business are doing differently. Dan also shares valuable insights into the often overlooked probate property sector, revealing how agents can unlock serious value for charities through smarter sales strategies. Whether you're a high street stalwart or building your brand from scratch, this interview is packed with sharp observations, real world advice, and the kind of straight talking the industry needs. Listen now, and tell us: are you really doing enough to stand out?

UK PROPERTY MARKET WEEKLY UPDATE — Week 29, 2025 Welcome to the 29th UK Property Market Stats Show of 2025 — your go-to weekly YouTube ‘TV Show' on the UK property market. This week, I'm joined by Bryan Mansell, boss lady of Gazeal, as we unpack the key headlines from the 29th week of 2025, ending Saturday 27th July 2025 ▶️ Watch on YouTube: https://youtu.be/pB-mFlz9yms 


How to Attract More Landlords to Your Agency | Expert Insights from David Adams Securing more landlords for your agency can feel like a constant uphill battle, but with the right strategies, you can expand your portfolio and set yourself apart from the competition. In this episode, David Adams, MD of Cavendish Estate & Letting Agents, reveals the secrets to attracting more landlords and growing your business. David explains why moving away from the traditional “free valuation” approach is essential and how offering a range of services, such as portfolio restructuring and off market landlord to landlord deals, can increase your appeal. He also highlights the importance of staying ahead of industry changes, such as the upcoming Renters' Rights Bill, and how to effectively market your agency to attract managed landlords while ensuring compliance. This episode is packed with practical tips that can make a real difference to your agency's growth. Listen now, and don't forget to leave a comment or share your thoughts!

Is Rightmove's dominance finally coming to an end? In this thought provoking conversation, property industry veteran Mal McCallion shares why he believes a major shift is happening in how people search for homes, and what it means for estate and letting agents across the UK. With decades of experience launching names like Zoopla, PrimeLocation and now ModelProp, Mal explains how artificial intelligence is starting to do what the internet did to print in the early 2000s. He reveals how tools like ChatGPT are already allowing buyers to bypass portals entirely, using natural language to search directly across the web, including estate agents' own websites. This isn't a distant future scenario. It's happening now. And agents who take the time to understand AI, and how it can support their business, will be the ones who thrive as the market evolves. Listen to the full interview, share your views in the comments, and join the conversation on where the UK property market goes next.

Are You Undervaluing Probate Properties Without Realising It? Unmodernised probate properties are being quietly undersold across the UK, and estate agents could be missing a huge opportunity to do better by their clients, especially charities. In this eye opening conversation, property commentator Dan Marsden reveals how too many legacy properties are being pushed out the door at knock down prices, often before they've had a proper chance on the open market. It's costing charities thousands, and damaging the trust the public places in our profession. Dan explains why auction isn't a last resort, but a smarter route to market for the right type of property. Faster sales, stronger prices, total transparency, and no seller fee. This isn't about replacing agents, it's about doing what's best for the client. If you've ever handled a probate property, you need to tune in. Let us know what you think in the comments, are we highlighting a real issue, or making a fuss?

Why Estate Agents Struggle as Bosses, And How to Fix It! In this episode, Rob Graves from Key Coaching Ltd. explains why so many estate agents, despite excelling at sales, fall short when it comes to running a business. Becoming a great boss requires a completely different set of skills, and Rob shares practical insights into how agents can avoid common pitfalls. He emphasises the importance of stepping back from day to day tasks to focus on the bigger picture, building a business that works for you. Rob also touches on the value of improving processes, investing time in your business, and playing the long game to see real results. Whether you're thinking of becoming a business owner or stepping into a management role, Rob's advice will help you avoid common mistakes and build a successful, sustainable agency. Listen now to get ahead in the property game!

UK PROPERTY MARKET WEEKLY UPDATE — Week 28, 2025 Welcome to the 28th UK Property Market Stats Show of 2025 — your go-to weekly YouTube ‘TV Show' on the UK property market. This week, I'm joined by Alice Bullard, boss lady of Nested, as we unpack the key headlines from the 28th week of 2025, ending Saturday 20th July 2025 ▶️ Watch on YouTube: https://youtu.be/_THPOlLtKaE 


Unlock the Secrets to Successful Property Management with David Adams In this episode, David Adams, Managing Director of Cavendish Estate & Letting Agents, shares his 23 years of experience in the property industry. As the author of the Amazon #1 bestseller The Landlord's Playbook, David dives into the common challenges faced by landlords and offers actionable advice on how to overcome them. He explains why adopting a business owner mindset is essential for scaling your property portfolio and building a successful, passive income. David's approach to sharing his expertise shows that giving away knowledge isn't about losing clients, it's about building trust and adding value. His practical insights could be the game changer you need in your property career. Don't miss this opportunity to hear from an expert who's been in the trenches for decades. Listen now and share your thoughts with us in the comments, how do you approach property management in your business?

The Biggest Mistake in Estate Agency Tech: Mal McCallion Tells All! What if the biggest mistake of your career was trusting technology to do it all? In this candid and thought provoking conversation, we're joined by Mal McCallion, (the man behind PrimeLocation and Zoopla), as he reflects on his early belief that tech would revolutionise estate agency without much human input. Fast forward to today, and with AI dominating the conversation, Mal reveals why that mindset was flawed and what agents really need to know. This episode dives into how AI is reshaping the property industry, not by replacing people, but by shifting how we work. Mal talks about the real opportunities AI brings, the dangers of hype, and why relationships still sit at the heart of the business. He also challenges whether CRMs are keeping pace, and what agents should be doing to stay ahead. Listen now and share your thoughts. Has AI started changing your business yet, or are you still waiting to see the impact?

The 7 Biggest Myths About Estate Agents, Busted with Tracey Thompson! What do people really think estate agents do? In this eye opening conversation, Tracey Thompson, former Head of Training at national agency chain Hunters, breaks down the most common myths still clinging to the industry. With over two decades at the top of her game, Tracey knows the challenges estate agents face, from managing vendors' expectations to proving real value beyond just a Rightmove listing. Now working closely with agency bosses and teams across the country, Tracey brings a fresh, no nonsense perspective on how the profession is seen, and how agents can change the conversation. This isn't just about laughs (though there are plenty). It's about raising standards, challenging perceptions, and helping estate agents shine in a competitive market. Listen now, and let us know in the comments: what myth would you add to the list?

The Power of Mentorship in Estate Agency: A Conversation with Dan Marsden In today's fast paced property market, mentorship could be the key to unlocking your full potential as an estate agent. In this episode, Dan Marsden, a respected estate agency mentor, shares his journey of helping agents grow and succeed, and why giving back to the industry is so valuable. Dan opens up about his experience mentoring a young agent in Barnsley, guiding him from inexperience to listing 25 properties and seeing his first completions come through. He discusses the importance of sticking to the basics, tuning out the noise, and focusing on what really works in the business. Mentorship isn't just about passing on knowledge, it's also about learning from others and continually evolving. If you've ever considered becoming a mentor or want to know how it can benefit your career, this episode is for you. Tune in and get inspired to make a real difference, both in your own journey and in the success of others. Listen now and share your thoughts in the comments below!

Why Estate Agents Get Recruitment So Wrong, And How to Fix It! In this episode, Rob Graves from Key Coaching Ltd, a seasoned estate agency expert and entrepreneur, explains why so many estate agents struggle with recruitment and how you can avoid common pitfalls. Rob highlights that recruitment is far more than just filling a vacancy; it's about building a team that shares your agency's mission, vision, and values. With a wealth of experience, he reveals the key to attracting the right talent and avoiding costly mistakes that can hold your business back. As Rob explains, the best candidates won't just be swayed by a big salary; they need to buy into your agency's culture and goals. By focusing on building long term relationships with potential recruits, you can ensure that when the time comes to hire, you've already got the right people in mind. Don't miss Rob's expert advice on creating a recruitment strategy that works for your business. Listen now and let us know your thoughts in the comments below!

The 3 AI Tools Every Estate Agent Should Know About in 2025: with Mal McCallion AI isn't the future of estate agency, it's the present. In this punchy, no fluff conversation, we're joined by industry heavyweight Mal McCallion (Zoopla, PrimeLocation, GetAgent) to uncover the three AI tools that are genuinely changing the game for estate and letting agents across the UK. From cutting admin to improving customer experience and giving stale listings a new lease of life, these tools aren't just clever, they're commercially powerful. Mal breaks down how agents can use AI right now to stay competitive, save hours, and win more business without losing the personal touch. You'll come away with practical insight, fresh ideas, and a clear understanding of how to use AI in your agency today, not someday. Listen now and tell us what AI tools you're exploring, let's get the conversation going in the comments.

Why Are Estate Agents Still Getting Recruitment So Wrong? In this episode, Chris sits down with Tracey Thompson, one of the most respected names in UK estate agency training. With over two decades at the heart of Hunters, one of the UK's largest estate agency networks, Tracey spent 21 years shaping talent, training teams, and driving performance as Head of Training and Development. Now an estate agency consultant and profiling expert, she works directly with agency leaders to build stronger teams, improve culture, and boost retention where it counts. Drawing on her years in the field, Tracey shares what really goes wrong in recruitment, and why so many agencies still fail to hold onto good people. From culture clashes to the critical role of leadership self awareness, this conversation pulls no punches. If you're serious about keeping your best people, this one will hit home. Listen now, and let us know how your agency's tackling the retention challenge.

How to Overcome Fee Objections and Close More Deals! Are you constantly facing objections about your fees? Ian Preston, an experienced estate agent from York, shares his approach to handling fee objections with confidence and turning them into opportunities. In this episode, Ian explains why fee objections can actually be a positive sign, showing that you're getting closer to securing the deal. He discusses how to stand out from the competition by clearly demonstrating the value you offer, ensuring clients understand why they should pay more for your services. Ian also touches on the importance of mindset, helping you overcome the fear of rejection and approach fee discussions with assurance. Through real life examples and practical advice, Ian shows you how to build rapport with vendors and highlight the unique aspects of your service, making it easier for them to recognise your worth. If you're ready to stop losing business over price and start charging what you're worth, this episode is for you. Don't miss these game changing insights, listen now and let us know how you handle fee objections in the comments below!

Unlock the Secret to Doubling Your Profits: Why Estate Agents Need to Master Processes and Procedures! In the fast paced property market, estate agents can no longer afford to ignore the power of strong processes and procedures. But why do so many agents still find them a challenge? In this episode, Rob Graves from Key Coaching Ltd., a former agency director and multimillion pound agency owner, shares his insights on how the right processes can transform your business. Rob explains that while processes might seem dull, they are the backbone of any successful agency. With the right system in place, you'll convert valuations into instructions more efficiently, grow your business without burning out, and increase the value of your agency if you ever decide to sell. The secret is not to view processes as a burden, but as the structure that sets you, and your team, up for long term success. If you're ready to boost your profits and work smarter, not harder, hit play now and discover how mastering processes can change everything for your agency.

Is the Modern Method of Auction a Scam? Here's the Truth! In this eye opening episode, Dan Marsden, property expert and auctioneer, takes a critical look at the modern method of auction and its impact on property sales. He explains why this approach may not be the best choice for your clients, particularly when dealing with unmodernised properties, and how it could ultimately lead to missed opportunities. Dan dives into why the modern method, often marketed as a quick and convenient option, may actually be rewarding failure, with agents and platform providers benefiting when sales fall through. He also highlights the stark contrast with traditional auctions, which offer more certainty, transparency, and a legally binding commitment from buyers. If you're an estate or letting agent looking to ensure the best outcome for your clients, this is a must listen. Tune in and share your thoughts in the comments below!

UK PROPERTY MARKET WEEKLY UPDATE — Week 26, 2025 Welcome to the 26th UK Property Market Stats Show of 2025 — your go-to weekly YouTube ‘TV Show' on the UK property market. This week, I'm joined by Kristian Stott, as we unpack the key headlines from the 26th week of 2025, ending Saturday 6th July 2025 ▶️ Watch on YouTube:
 https://youtu.be/k2OUVfgAIcg

Is Stamp Duty Freezing the UK Property Market? A Candid Conversation with Toby Leek Is stamp duty holding back buyers and slowing the market? In this no nonsense chat, we sit down with Toby Leek, President of NAEA Propertymark, to unpack the real impact of stamp duty on the UK housing market. Toby draws on years of experience across London and Surrey to explain why many homeowners are thinking twice about moving, simply because of the cost. He shares first hand insight from clients, explores whether the current system is fit for purpose, and discusses alternative approaches that could help get the market moving again. From council tax reform to land value ideas, Toby doesn't hold back. If you're working in sales, lettings or property management, this is a conversation you'll want to hear. The stamp duty debate affects everyone in the chain, so don't miss it. Listen now and let us know your take in the comments.

Perfectionism Is Holding Your Agency Back, Here's What to Do About It! Are you constantly tweaking your marketing, rewriting your listings, or putting off launching that new idea until it's “just right”? You're not alone, and it might be doing more harm than good. In this refreshingly honest conversation, we speak with Mal McCallion, the man behind Zoopla, PrimeLocation, and ModelProp, about how the drive to be perfect almost derailed his career, and why letting go can actually move your agency forward. Mal opens up about the mindset that changed everything: embracing progress over perfection. From handling client feedback to making smarter decisions faster, this episode is packed with practical advice for estate and letting agents who want to grow without burning out. If you've ever held back from trying something new, whether it's AI tools, video marketing, or a bold idea, this is the wake up call you didn't know you needed.

Is Self Employment the Future of Estate Agency? Insights from Ian Preston. The property market is evolving, and self employment in estate agency is fast becoming a key trend. But is it truly the future? In this episode, Ian Preston, who successfully transitioned his agency to a self employed model, shares his valuable insights on how this shift, combined with the rise of AI, is transforming the industry. Ian explains how the latest AI systems are helping self employed agents handle tasks like prospecting and listing management, making their job easier and more efficient. He also dives into the financial benefits of adding self employed agents to your agency model, without the need for a full conversion. The cultural shift that comes with this change is key, and Ian highlights the importance of creating a supportive environment where agents feel part of a team, even as they work independently. This is a must listen for anyone in the property market, whether you're looking to move towards self employment or simply exploring the possibilities. Listen now to learn more and share your thoughts in the comments!

Sales vs Lettings: Why the Divide? Estate Agency Truths with Tracey Thompson! What's really behind the tension between sales and lettings teams? In this straight talking interview, we're joined by Tracey Thompson, who spent 21 years at the sharp end of the UK property market as Head of Trading for national estate agency chain Hunters. She now works with agents and business owners across the country, helping them understand themselves and their teams better, and finally get results that stick. Tracey shares honest reflections on the internal battles that hold agencies back, why sales and lettings still struggle to collaborate, and what needs to change to build a stronger, more profitable business. With decades of leadership experience, she offers practical advice grounded in real agency life, not management theory. If you've ever wondered why your departments don't pull in the same direction, this conversation will hit home. Listen now and let us know where your agency stands, divided or united?

Estate Agent Valuations: The Biggest Lie in the UK Property Market In this eye opening episode, property market commentator Dan Marsden uncovers the uncomfortable truth about estate agent valuations and why they might be the biggest lie in UK estate agency today. Are you guilty of overvaluing properties just to win instructions? If so, you're not alone, but it's a practice that can have serious consequences for both your reputation and your clients' expectations. Dan reveals why so many agents overprice properties to secure business, only for them to end up with price reductions weeks later. He also addresses the shocking statistics about the success rate of property sales, exposing how many agents are failing to deliver. With the public's trust in estate agents at a low point, it's more important than ever to rethink how you approach valuations and sales. If you're ready to challenge the status quo and improve the way you do business, this episode is a must listen. Drop your thoughts in the comments, do you agree with Dan's take? Let's discuss!

Is Ethical Overvaluing Really Ethical? | Rob Graves Discusses the Paradox of Pricing in Estate Agency. In this interview, Rob Graves, former estate agent and now a leading estate agency coach, tackles the controversial subject of ethical overvaluing. While many agents may feel pressure to overvalue properties to secure listings, Rob challenges the practice, arguing that even when it's done with good intentions, it can harm sellers in the long run. Rob dives into the consequences of overpricing homes, including the increased risk of falling through and the impact on achieving the best price. He also discusses the subtle balance between motivation, fear, and price when setting a property's value and how it influences decision making in the market. With years of experience, Rob also sheds light on the differences between corporate estate agents and self employed agents when it comes to vendor management. If you're looking to build a sustainable, profitable estate agency business without compromising ethics, this is a must listen!

UK PROPERTY MARKET WEEKLY UPDATE Welcome to the 25th UK Property Market Stats Show of 2025, your go to weekly ‘TV show' on the UK Property Market on YouTube This week, I'm joined by Verona Frankish, boss lady of Yopa, as we delve into the key property market headlines for 25th week of 2025 ending on the 29th June 2025. The YouTube Show https://youtu.be/wIz4xxwfdes ✅ Listings (New Properties on the Market) 36.7k new listings this week (last week 37.7k) YTD still 5% higher than Week 25 of 2024 YTD and 7.6% higher YTD compared to 2017/18/19. (9301k Listings YTD 2025 vs 889k YTD 2024) ✅ Price Reductions (% of Resi Stock) 26.7k Price Reductions this week (last week 26.8k) Monthly Run Rate in reductions - 1 in 7.1 of Resi Sales stock per month is being reduced (which represents 14%)) …13.4% the month before For comparison, 12.1% average in 2024, though the long-term 5-year average is 10.6%. ✅ Total Gross Sales (Agreed Sales) 27.5k UK homes sold STC this week (last week 28.3k) YTD - The number of Sold STC Resi homes are 8% higher compared to 2024  (664k Sales agreed YTD 2025 vs 615k YTD 2024) and 15.6% higher than 2017/18/19 YTD levels (575k). ✅ Sell-Through Rate (Monthly in Arrears) (Month in Arrears) May's sale run rate of 16.1% of Resi stock sold stc (ie 16.1% of Estate Agents properties on the market went sale agreed). 15.36% last month 2024 monthly average: 15.3%. Long term 8 yr average: 17.9%. ✅ Sale Fall-Throughs 6,529 Sale fall-thrus last week from Resi Sale Sales Pipeline of 479k UK homes sale agreed (sold stc). Another method is that week's sale fall thrus as a % of gross sales that week. This week, that is 23.7% (last week 23.2%). That is below the 7-year average of 24.2%, and well below the 40%+ levels post-Truss Budget (Autumn 2022). May's figure 5.84% of sales in the UK agents pipelines fell thru. For comparison, April '25 - 5.51%. 2024 average: 5.36%. (June's figures to follow next week) ✅ Net Sales (Gross sales for the week less Sale Fall Thrus for the week) 21k net sales this week (21.7k last week), compared 2025 weekly average of 20k. 509k Net sales 2025 YTD total is still 6% higher than compared to 2024 YTD (480k) and 11.1% higher than YTD 2017/18/19 (458k). Local Focus this week Mansfield Graphs Available for use in free valuations / internally. Please dont publish these on social media without my OK. Reason - my fee paying clients use them - so its not fair on them https://we.tl/t-9kstQ6PoRl

Why Online Reviews are a Game Changer for Estate Agents. In the fast paced property market, standing out from the competition is crucial. Online reviews could be your secret weapon, yet many estate agents still aren't using them to their full potential. In this episode, marketing expert Reena Patel explains why reviews are so important for building trust and how you can harness their power to grow your business. Reena highlights that just like the thank you cards you'd display in your office years ago, customer reviews should never be ignored or tucked away. Whether it's on Google, Facebook, or Trustpilot, reviews are a direct reflection of your service, and responding to them shows you care about your clients' experiences. Timing is key, though. Ask for feedback when your customers are happiest, and you'll see better results. Reena also shares how you can automate the process, so collecting reviews doesn't eat into your busy day. It's all about making those reviews work for you, creating positive momentum for your business. If you want to build your brand's reputation and attract more clients, this episode is a must listen. Be sure to like, comment, and share your thoughts!

Is the 'No Sale, No Fee' Model Dead? The Truth Every Estate Agent Needs to Know! In this episode, we explore a question that's been on the minds of many in the UK property market: is the 'No Sale, No Fee' model still relevant, or is it time for a change? Joining us to discuss this is the insightful Ian Preston, an experienced estate agent and prop tech expert who's seen it all when it comes to evolving business practices. Ian reveals how the 'No Sale, No Fee' model, which has dominated the industry for decades, may no longer be the most sustainable approach for agents. He explains how flexible fee structures, including upfront payments and blended pricing, are giving agents the chance to increase revenue and improve cash flow. The key takeaway? Giving clients choice not only empowers them but can also drive a 20% boost in agency income. If you're looking to adapt your pricing strategy and grow your business, this episode is packed with valuable insights. Don't miss out on a potential game changer for your agency, listen now, and share your thoughts in the comments!

How AI is Actually Changing Estate Agency, with Mal McCallion AI isn't some far off concept, it's already reshaping the UK property market. In this insightful conversation, Mal McCallion, a seasoned figure behind Zoopla, Primelocation, and GetAgent, shares how artificial intelligence is transforming the way estate agents work today. From smarter prospecting to virtual staging and deep market research, AI is doing far more than writing property brochures. Mal explains how it's shifting the balance, taking the heavy lifting off agents so they can focus on what really counts: people. But with that shift comes opportunity and responsibility. Understanding how to use AI effectively could be the difference between falling behind and leading the charge. This isn't about machines replacing agents, it's about giving professionals the tools to stand out, build stronger relationships, and deliver service at scale without sacrificing the human touch. Click play to see where the future's heading, and let us know how AI is changing your agency.

Why Are Estate Agents STILL So Rubbish at Customer Service? Tracey Thompson Explains... Estate agency is a people business, so why do so many agents still get customer service so wrong? In this no nonsense conversation, Chris Watkin is joined by Tracey Thompson, who spent over two decades at the heart of one of the UK's largest estate agency chains, Hunters. As their Head of Training for 21 years, Tracey saw first hand what separates average agents from outstanding ones, and she's now using that experience to help agency owners, branch managers and teams across the country raise their game. From old school relationship building, to the missed opportunities of modern tech, Tracey shares exactly where agents are falling short, and what needs to change if the industry wants to reclaim its reputation for service. It's not about gimmicks, it's about leadership, consistency, and remembering that people buy from people. Listen now and share your thoughts in the comments, has customer service really slipped, or are expectations just changing?

Is Self Employed Estate Agency a Job or a Business? | Rob Graves Explains... Is being a self employed estate agent just a job, or is it truly a business? In this interview with Rob Graves, founder of Key Coaching Ltd., we explore the real challenges and opportunities for self employed agents in today's property market. Rob, a former estate agent, shares his experience of moving from employee to entrepreneur and reveals why it's crucial for self employed agents to think beyond simply selling houses. He discusses how agents can build a business that works for them, the common mistakes many make, and how to avoid the pitfalls that often lead to failure. If you're looking to elevate your career and create a more sustainable, profitable agency, this episode is packed with valuable insights. Listen now, share your thoughts in the comments, and don't forget to pass it on to anyone who could benefit from Rob's advice!

Will ROPA Increase Estate Agency Fees? A Must Listen Discussion with Russell Quirk. In this episode, Russell Quirk, one of the most well known (and controversial) voices in the UK property sector, discusses the potential impact of ROPA on estate agency fees. Russell explores how the introduction of licensing and raising industry standards could lead to better services, higher fees, and improved accountability for agents. He argues that, just like in any other industry, if you offer a higher quality service, you can charge more, and this could be the catalyst for a much needed overhaul in the UK property market. But it's not just about passing exams; it's about ensuring proper training, better compliance, and enforcing real accountability that could elevate the entire profession. With outdated legislation and lower fees compared to other countries, Russell explains how licensing could be the change that leads to better outcomes for both estate agents and clients. Listen now to hear Russell's perspective on why licensing could not only improve standards but also help agents charge the fees they truly deserve.

Does Size Really Matter in Estate Agency? In the fast evolving property market, the traditional advantage of being a large agency is rapidly diminishing. Ian Preston, estate agent at Preston Baker and CRM expert, joins us to discuss how technology, particularly AI and automation, is changing the landscape for agencies of all sizes. While large corporates have historically had the edge, especially when it comes to better deals with property portals, the game is changing. AI is now allowing agencies, no matter their size, to handle tasks like automated viewing feedback, lead management, and even prospecting with ease. But it's not just about automation; it's about customising your technology to reflect your brand's voice and personality. Ian reveals how smaller agencies can stay competitive by leveraging these tools, ensuring they don't miss out on opportunities just because they don't have hundreds of offices. The future of estate agency is about working smarter, not harder, and face to face interactions will remain at the heart of the business, even as technology takes over routine tasks. Listen now to discover how embracing AI and CRM can help your agency thrive in the digital age.

Why Authenticity is the Key to Estate Agency Success! In today's property market, standing out is more important than ever. But how do you connect with clients in a way that builds lasting trust and credibility? In this episode, marketing expert Reena Patel shares why being authentic is the game changer every estate agent needs. Reena, who previously led marketing at Belvoir before starting her own agency, discusses how transparency and honesty are at the heart of every successful marketing strategy. It's not about looking perfect or creating polished content, it's about sharing real insights and showing up as yourself. Reena admits that getting in front of the camera was terrifying, but it's the best way to build that crucial rapport with your audience. People can tell when you're being genuine, and that's what keeps them coming back. Throughout this episode, Reena also tackles the common fear of online trolls and negative feedback. She shares simple, effective ways to handle criticism professionally without letting it get in the way of your message. If you're ready to step up your marketing game and show the world who you truly are, this episode is a must listen. Tune in, and let us know how you embrace authenticity in your agency's approach!

Are Estate Agency ‘Gurus' Helping or Hindering Your Business? In this episode, we sit down with Dan Marsden, an expert in maximising the value of unmodernised probate property sales. Together, we tackle a pressing issue in the estate agency world, whether the so called ‘gurus' offering the latest trends and tricks are truly delivering value, or just adding to the noise. Dan pulls no punches as he shares his experiences, highlighting how many of these so called experts fail to deliver real, measurable results. Instead of buying into the latest shiny solution, he argues, it's essential to ask the tough questions and focus on what's proven to work. This is a must listen for estate agents who want to cut through the hype, stay grounded, and ensure their business is built on solid foundations. Tune in, and don't forget to leave your thoughts in the comments!

Unlocking Team Potential: How Understanding Behaviour Can Boost Your Estate Agency! In this episode, I'm joined by Tracey Thompson, an expert in estate agency training and talent strategy. With over 25 years of experience in the industry, Tracey is a master at helping estate agents and teams unlock their full potential. Using Insights Discovery, she reveals how understanding the different ways people think and behave can dramatically improve your team's performance. Through this conversation, Tracey explains how a simple but powerful behavioural model can uncover key strengths and weaknesses within a team. It's not just about sales skills; it's about understanding the personal dynamics that make a team tick. Chris Watkins even undergoes a live analysis, giving you a real look into how the process works and how it can benefit your agency. If you're looking to build a high performing team or sharpen your leadership skills, this episode offers valuable insights. Understanding how your team behaves, communicates, and interacts with each other could be the key to unlocking their success. Listen now to see how small behavioural tweaks can lead to big results for your agency. And if you've enjoyed this, be sure to share your thoughts in the comments or share it with others in the industry.

Why Personal Branding Might Be a Waste of Time for Estate Agents | Rob Graves Shares His Secrets... In this episode, estate agent coach Rob Graves reveals why personal branding might not be as crucial as many believe in the property industry. As a former estate agency director turned coach, Rob shares his experience on building a business that works for you, not the other way around. Rob explains why focusing on growing a strong lettings book or improving your business systems could be more valuable than investing time and money into a personal brand. He talks about how personal branding can sometimes become an ego trip, rather than a practical tool to help grow your business. If you're an estate agent looking to improve your profits and create a business that lasts, this episode is packed with essential insights. Don't miss it, listen now and learn how to build a business that works for you!

Why Are Estate Agency CEOs So Shy? Russell Quirk's Bold Take! In this eye opening episode, Russell Quirk, one of the most talked about figures in the UK property world, tackles a question that's been on his mind for years: Why are so many estate agency CEOs so camera shy? It's a discussion that doesn't hold back, as Russell explains how the lack of visibility from the leaders of major agencies is holding the sector back. Russell argues that when CEOs shy away from the spotlight, they miss out on a chance to build their brand, engage with staff, and lead their businesses with credibility. In a market where competition is fierce, why aren't the leaders of firms like Connells, LSL, and Savills speaking out more? And how does this silence impact not just potential customers, but the people within these companies as well? If you're in the property industry, you won't want to miss this thought provoking conversation. Listen now, leave a comment with your thoughts, and join the discussion on how CEOs can help shape the future of estate agency.

UK PROPERTY MARKET WEEKLY UPDATE Welcome to the 23rd UK Property Market Stats Show of 2025, your go to weekly ‘TV show' on the UK Property Market on YouTube This week, I'm joined by Steph Walker-Vass, boss lady of TAUK as we delve into the key property market headlines for 23rd week of 2025 ending on the 15th June 2025. The YouTube Show https://youtu.be/0M9NCYaPww0 ✅ Listings (New Properties on the Market) 37.6k new listings this week (last week 39.3k) YTD 5% higher than Week 23 of 2024 YTD and 8% higher YTD compared to 2017/18/19. ✅ Price Reductions (% of Resi Stock) 27.4k Price Reductions this week (last week 27.9k) Monthly Run Rate in reductions - 1 in 7.1 of Resi Sales stock per month is being reduced (which represents 14%)) …13.4% the month before For comparison, 12.1% average in 2024, though the long-term 5-year average is 10.6%. ✅ Total Gross Sales (Agreed Sales) 28.1k UK homes sold STC this week (last week 28.6k) YTD - The number of Sold STC Resi homes are 8% higher compared to 2024  (608k Sales agreed YTD 2025 vs 562k YTD 2024) and 16% higher than 2017/18/19 YTD levels (524k). ✅ Sell-Through Rate (Monthly in Arrears) May's sale run rate of 16.1% of Resi stock sold stc (ie 16.1% of Estate Agents properties on the market went sale agreed). 15.36% last month 2024 monthly average: 15.3%. Long term 8 yr average: 17.9%. ✅ Sale Fall-Throughs 6,421 Sale fall-thrus last week from Resi Sale Sales Pipeline of 479k UK homes sale agreed (sold stc). Another method is that week's sale fall thrus as a % of gross sales that week. This week, that is 22.8% (last week 23.5%). That is below the 7-year average of 24.2%, and well below the 40%+ levels post-Truss Budget (Autumn 2022). May's figure 5.84% of sales in the UK agents pipelines fell thru. For comparison, April '25 - 5.51%. 2024 average: 5.36%. ✅ Net Sales (Gross sales for the week less Sale Fall Thrus for the week) 21.7k net sales this week (21.9k last week), compared 2025 weekly average of 20k. 2025 YTD is 6% higher than compared to 2024 YTD and 11.4% higher than YTD 2017/18/19. ✅ Lettings Stats Local Focus this week Southport Graphs Available for use in free valuations / internally. Please dont publish these on social media without my OK. Reason - my fee paying clients use them - so its not fair on them https://we.tl/t-Wwr5CXYQwN

Unlock the Power of Storytelling in Estate Agency: Boost Your Success! In today's competitive property market, standing out is more important than ever. So, what's the secret to success? Storytelling! Join estate agent Adam Mackay from Mackay Property as he explains why storytelling is the key to building stronger connections and driving success in your estate agency. In this episode, Adam shares how storytelling can transform your approach to valuations, negotiations, and client relationships. Rather than relying on dry facts and figures, storytelling taps into emotions, making your property listings memorable and relatable. By connecting with clients on a deeper level, you can build trust and influence decisions far more effectively than with logic alone. If you're ready to elevate your approach and create lasting impressions, this episode is a must listen. Adam offers practical insights that can help you craft powerful stories that resonate with your clients and ultimately boost your sales. Don't miss out! Listen now and learn how storytelling can set you apart from the competition. We'd love to hear your thoughts, so leave a comment or share your own stories in the comments section.

Why Women Are Leading the Way in Estate Agency: The Rise of Self Employed Agents. In the ever evolving property market, something exciting is happening: women are dominating the self employed estate agency sector. Ian Preston, of Preston Baker, shares the compelling reasons why his top performing agents are predominantly women and how the self employed model is making success a direct result of hard work and merit. In this episode, Ian explains how the self employed model offers a unique opportunity where agents are paid based on what they produce, breaking free from the biases and pay gaps often seen in traditional employment structures. He also touches on the growing trend of empathy and relationship building becoming key attributes in successful estate agents, skills that many women naturally excel in. The conversation highlights how this meritocratic system is not only driving better results but also encouraging more women to rise to leadership positions in estate agency. Ian's insight into the changes taking place in the industry offers a refreshing look at what's possible when barriers are removed and talent is allowed to shine. Tune in to discover how this shift is transforming the property business, and let us know your thoughts in the comments. Do you think the self employed model could be the future for the property market?

The 3 Biggest Mistakes Estate Agents Are Making with Their Marketing in 2025! Are your marketing efforts in 2025 up to scratch? In this episode, marketing expert Reena Patel shares the top three mistakes that many estate and letting agents are making, and how you can avoid them. Firstly, relying too much on AI tools like ChatGPT without properly checking the output is a big issue. While AI is a great tool, it can often include mistakes like American spellings or emojis that don't suit your brand. Simply copying and pasting content can give the game away, so it's essential to proofread and ensure everything aligns with your professionalism. Next, many agents focus too much on sales, forgetting the importance of building long term relationships. As Reena points out, it's the agents who stay in touch and genuinely engage with clients who are most likely to see success when those clients are ready to buy or sell years down the line. Finally, a surprising number of agents fail to follow up on leads from major property platforms like Rightmove and Zoopla. If you're paying for these listings, you must nurture every lead, even if they're just browsing. Failing to do so could mean missing out on valuable opportunities. If you want to take your marketing strategy to the next level and avoid these costly mistakes, this episode is for you. Don't miss out, hit play now!

Why is the Conveyancing Process Broken in 2025? The Hidden Challenges Affecting Estate Agents... In this episode, Sally Holdway explains why it's now taking an average of 19 weeks for a property transaction to go from sale to completion in 2025. From the growing complexities of conveyancing to the impact of referral fees, Sally sheds light on the issues that are slowing down the process. With new regulations, added paperwork, and the ongoing challenge of finding experienced conveyancers, it's clear that the industry is facing a perfect storm. Sally also discusses the importance of material information and how estate agents can help speed things up by ensuring more comprehensive property details are provided upfront. This episode also touches on the role of government intervention and how the push for digital solutions could revolutionise the conveyancing process in the near future. If you're an estate agent or involved in the property market, understanding these challenges could help you navigate today's increasingly complex environment. Tune in, share your thoughts, and don't forget to comment below! Let's get the conversation started.