Letting & Estate Agent Podcast

Is your estate agency losing its spark? In this insightful episode, Andrew Seldon, new MD of Belvoir and long-time industry expert, reveals why so many branches feel lifeless and lacking personality. He shares real stories of missed offers, poor service, and uninspired leadership, while explaining how agencies can reignite their energy, improve customer care, and boost profits. If you're serious about standing out in today's property market, this is a conversation you can't afford to miss.

Is AI really transforming estate agency, or is it just smoke and mirrors? In Part 2 of our five-part series, industry expert Mark Burgess cuts through the hype, explaining what AI, and more specifically, large language models, can and can't do for UK estate and letting agents. From debunking jargon to exploring practical realities, Mark breaks down automation, data, and tools like Lifesycle, showing why the right systems matter. Tune in before buying into AI promises and join the conversation.

Are you confident your agency is fully AML compliant? In this episode, we speak with Sue Hopson, compliance expert and property industry veteran, about the three biggest anti-money laundering mistakes estate agents keep making. With nearly 30 years' experience across private and social housing, Sue explains why failing to register with HMRC is still the top error, how poor recordkeeping and weak due diligence cause issues, and why proper training is essential to protect your business.

How Grief Became Grit: Adam Day's Journey to Property Success! What turns tragedy into triumph? In this inspiring episode, Adam Day, Head of eXp UK & Europe and founder of Hatched, shares how losing his father as a baby shaped his resilience, work ethic, and vision. From Mars bar hustles to launching Hatched, Adam reveals the mentors, mindset, and motivation behind his rise in estate agency. More than property, this is a raw human story of grief, grit, and building a legacy.

Why are so many Rightmove leads ignored? Estate agency coach Jason Bull reveals the shocking truth behind missed buyer enquiries, and what it means for the industry. From mystery shopping to real stats, he uncovers why agents lose business daily and how leadership, training, and broken systems are failing them. Hear what top performers do differently and why “tech and touch” could change everything. Don't miss this episode, join the conversation and take action.

UK Property Market Weekly Update - Week 37, 2025 Welcome to the 37th UK Property Market Stats Show of 2025, your weekly YouTube ‘TV programme' on the UK housing market. This week, I'm joined by Toby Phillips, boss man of Martin & Co, CJ Hole & some other franchise brands of TPFG as we unpack the key headlines from Week 37 (ending Sunday 21st September 2025). ▶️ Watch on YouTube: 
https://youtu.be/nIMgRKVgnYM

What can modern estate and letting agents learn from Countrywide's rise? Chris Watkin chats with John Hards, former Group Lettings Director and now Chairman of OpenBrix, about the lasting impact of branding, leadership and people in agency success. From the power of local names to why strong branch managers matter, John shares insights into the culture that made Countrywide thrive. Estate agency is, at its core, a people business. Tune in for lessons that still resonate today.

Are letting agents undervaluing themselves? Cheap fees are on the rise, but at what cost to the industry? In this episode, Cornwall property expert Sophie Lang explains how fee cutting and online platforms like OpenRent are impacting agents, landlords, and the market. She reveals why full service agents are often undervalued, how better communication can retain clients, and practical steps to prove worth while protecting profitability.

How AI is Really Changing the Game for UK Estate Agents, with Mark Burgess! AI isn't the future, it's already here. In this episode, we chat with Mark Burgess, CEO of Iceberg Digital and author of Prepare: AI's Impact on Business, about how artificial intelligence is transforming estate agencies. We discuss why many CRMs are outdated, the shift from manual to digital processes, and what smart agents must do to stay ahead. If you're curious about AI beyond the hype, this conversation is a must-listen.

Why is UK estate agency in 2025 totally bonkers? Estate agency coach Jason Bull doesn't hold back, calling out outdated systems, poor leadership, and shocking listing to exchange ratios. He argues that if we started from scratch, we'd never build it this way. Jason explores how self employed models are outperforming big names and why reconnecting with the emotional side of moving is key. Watch the full video and let us know, has the industry lost the plot, or can it still be fixed?

Is estate agency training broken? Adam Day, head of eXp UK, tells it straight. In this candid conversation, Adam explains why much of the UK's estate agency training simply isn't working, and what needs to change for agents to succeed. From outdated attitudes that treat training as punishment to cultural barriers stopping agents from applying what they learn, Adam breaks it down. Discover why peer learning, mastermind sessions, and true development may be the industry's real game changers.

Thinking of selling your estate or letting agency? Don't list it until you've done these three things. Join Sue Hopson, the South Coast's Compliance Queen, as she shares nearly 30 years of property expertise. Sue reveals why solid, signed landlord terms are essential, how watertight client accounting protects your sale, and which paperwork pitfalls can derail a deal. Whether you're selling soon or just planning ahead, this is must-hear advice for every UK property professional.

UK Property Market Weekly Update - Week 36, 2025 Welcome to the 36th UK Property Market Stats Show of 2025, your weekly YouTube ‘TV programme' on the UK housing market. This week, I'm joined by Rob Smith, boss man of Hunters, Whitegates & Northwood as we unpack the key headlines from Week 36 (ending Sunday 14th September 2025). ▶️ Watch on YouTube: 
https://youtu.be/NIZb3BcVDgk

Why Agents Together Might Be the Best Thing to Happen to Estate Agency! Estate agency coach Jason Bull shares why Agents Together is transforming the industry. With decades of experience, he explains how mentorship brings clarity, confidence and accountability, for mentors and mentees alike. It's free, with no catch, just a chance to connect with like minded professionals, raise standards and grow together. If you've wondered whether mentorship is for you, this could be the nudge you need. Watch, reflect, and maybe even get involved.

Why are so many estate agents still getting customer service wrong? Andrew Seldon, Managing Director of Belvoir, joins us for a candid chat about one of the property industry's biggest blind spots: poor client care. We discuss how leadership, culture, and mindset shape performance, why agents often fall short, and what managers and negotiators alike can do to raise standards. From missed opportunities to emotional intelligence, this conversation is about building agencies that truly thrive.

Struggling to stand out in the UK property market? Estate and letting agents, this one's for you. In this episode, Mark Burgess, CEO of Iceberg Digital, shares how their CRM tracks over five million active buyers, landlords, and investors, revealing the content that truly grabs attention. Discover why Chris Watkin's content consistently outperforms, the types of content UK audiences engage with, and how you can apply these strategies yourself. Tune in to learn what works, what doesn't, and how to connect with your audience effectively.

Is the UK Estate Agency Industry Really Being Represented? Rupert Collingwood Speaks Out Are the organisations meant to support estate and letting agents in the UK truly representing your interests? In this interview, Rupert Collingwood, an experienced London estate agency broker, shares his unfiltered views on why groups like Propertymark and the Home Buying and Selling Group often fall short. He explains how these bodies frequently miss the mark by failing to consult agents properly and by offering commentary long after key legislation like rent reform and stamp duty changes have already taken effect. Rupert also highlights the consequences of being sidelined in important discussions, with government decisions steadily eroding transaction volumes and agent incomes. He questions the value of membership organisations today and challenges whether they genuinely stand up for the industry or simply serve their own interests. If you're an estate or letting agent feeling unheard or concerned about the future of the property market, this episode is for you. Join the conversation and share your thoughts in the comments below!

Why is the UK behind on self employed estate agency, and what needs to change? Jason Bull compares the UK market to Europe and the US, revealing what's holding Brits back. From fear of financial instability to concerns about “looking stupid,” he explores the mindset shift needed for self employment to thrive. Drawing on experience with one of Europe's top models, he shares how collaboration and relationship led service are reshaping the industry. Curious about going solo? This episode is for you.

Could you really earn over a quarter of a million pounds a year as a self-employed estate agent in the UK? Adam Day, UK boss of eXp, says yes, but only if you're prepared to go all in. In this episode, Adam shares the habits, mindset, and strategies that separate top performers from the rest, from content marketing to networking. Expect real names, real numbers, and the crucial factor that makes the difference. Are you ready to level up?

UK PROPERTY MARKET WEEKLY UPDATE - Week 35, 2025 Welcome to the 35th UK Property Market Stats Show of 2025 - your go-to weekly YouTube ‘TV Programme' on the UK property market. This week, I'm joined by Kristian Stott, as we unpack the key headlines from the 35th week of 2025, ending Sunday, 7th September 2025 ▶️ Watch on YouTube: https://youtu.be/w6ZBALu68EQ

Five compliance mistakes could cost you your agency. In lettings, one slip can mean thousands lost, or even your business. That's why we're joined by Sue Hopson, the compliance queen of lettings. With nearly 30 years in property, Sue shares her five must-know tips: safeguarding client funds, avoiding deposit errors, tightening key documents, sticking to processes, and training your team. Listen in to protect your agency, and don't forget to share your own compliance insights with us.

Should referral fees in estate agency be banned? Property expert Jason Bull tackles this hot topic, arguing they damage trust, ethics, and the market itself. He exposes how some agents prioritise profit over clients, with negotiators charging “what they can get away with.” Many firms even rely on these fees to stay afloat. Are they sustainable, or a ticking time bomb? Tune in to hear why reform might be overdue, and share your take: should referral fees stay or go?

With the Renters' Rights Bill dominating the headlines, many in the UK property industry are wondering if the government is missing the point. In this interview, Nicol Nightingale, former letting agent, regional rep and now asset manager, explains why bringing in yet more legislation could do more harm than good. Nicol argues that without first regulating property agents through ROPA, the Renters' Rights Bill risks piling pressure on an already stretched system without actually protecting tenants. She highlights the worrying reality of unqualified agents and self managing landlords drafting legally binding tenancy agreements with no formal training. Rather than political posturing, what the sector really needs is investment in proper qualifications, stronger enforcement of existing laws, and a serious move towards professionalising the industry. Listen to the full interview to hear why Nicol believes change is needed!

When Suppliers Bully Estate Agents: What's Really Happening in UK Property Tech? In this interview, Rupert Collingwood, a no nonsense estate agency broker, pulls no punches about how some prop tech suppliers are squeezing estate agents and letting agents across the UK. Are your tech providers truly supporting your business, or just treating you like another number on their ledger? Rupert explains how many tech solutions are created for problems estate agents don't actually have, yet come with ever increasing fees and complicated contracts. He highlights the frustration agents face when suppliers keep raising costs regardless of the value delivered, and when product changes create extra headaches and expenses. The conversation also dives into why estate agents aren't standing up for themselves enough, allowing this “bullying” behaviour to continue unchecked. If you've ever felt pressured or left behind by your tech suppliers, this episode is worth the listen. Tune in, share your thoughts, and let's start holding suppliers to account.

Grow Your Estate Agency with Authentic Content – Insights from Adam Day. Want to raise your agency's profile and attract more clients? Adam Day, UK supremo of eXp, reveals how over 700 estate agents have used authentic storytelling, personal video, and targeted direct mail to win business without expensive campaigns. Hear why local content like “Street of the Week” builds trust, how stepping outside your comfort zone fuels growth, and why creativity is the ultimate game changer in today's property market.

Why are so many estate agents poor at marketing themselves? In this episode, Andrew Seldon, Managing Director of Belvoir, shares the truth behind why even experienced agents struggle to stand out. From one-person outfits to big corporates, glossy brochures and property listings simply aren't enough. Andrew reveals why most social media falls flat, how to turn local knowledge into compelling content, and what really builds trust with sellers and landlords. Tune in and discover how your agency can win more instructions.

UK PROPERTY MARKET WEEKLY UPDATE — Week 34, 2025 Welcome to the 34th UK Property Market Stats Show of 2025 — your go-to weekly YouTube ‘TV Programme' on the UK property market. This week, I'm joined by Steph Vass, the co-Founder & boss of TAUK, as we unpack the key headlines from the 34th week of 2025, ending Sunday, 31st August 2025 ▶️ Watch on YouTube: https://youtu.be/6JNiBEhq0Ig

Lonely at the Top? This One's for You! Running an estate agency can be isolating and overwhelming. In this episode, industry veteran Jason Bull shares real world advice from decades in both traditional and self employed models. From spotting future branch managers to building smarter growth strategies, Jason offers practical tips for small and mid-sized agencies. Whether you're leading a branch or scaling up, don't go it alone. Tune in, take notes, and join the conversation with fellow property professionals.

Can anyone really beat eXp UK? This week we're joined by Adam Day, the man behind the momentum. As the founding force of the UK's biggest self-employed estate agency, Adam reveals why eXp has become so hard to rival and what it would take to catch up. From explosive growth and agent loyalty to culture, support and mindset, this is a rare inside look at the company reshaping the property market. Tune in now, you won't want to miss it.

Are Untrained Letting Agents Damaging Our Industry? Too many letting agents are being “trained” by people who don't really know what they're doing, and it's causing real problems. In this interview, Nicol Nightingale, former Propertymark regional exec and now an asset manager in Leicester, shares her first hand experiences of unqualified agents passing on bad habits and misinformation. With over 170 pieces of legislation to navigate, the property industry isn't one where you can just pick things up as you go along. Nicol explains how even basic legal checks like Right to Rent are being mishandled, not out of laziness, but because no one ever showed agents the correct way to do it. She makes a strong case for mandatory qualifications and proper regulation, arguing that without it, the gap between good agents and bad ones will only get wider. Listen now, then jump into the comments, do you agree with Nicol? Is it time for real change?

Should You Split Your Estate Agency Fee? Expert Advice from Rupert Collingwood In today's fiercely competitive UK property market, the question of whether to split your estate agency fee has never been more relevant. Rupert Collingwood, an experienced London broker, explains why charging the right fee and working collaboratively with other agents might be the best way to stand out from the crowd. Over the last two decades, average fees have dropped from 1.6% to around 1%, largely due to commoditisation and the dominance of portals, which have made most agents' services feel almost identical. Rupert argues that by charging a proper, fair fee, agents can afford to share commissions and work together for the benefit of vendors and buyers alike. He highlights how collaboration can improve the customer experience and build trust, especially when agents put aside ego and focus on what really matters, getting the best outcome for clients. Ready to rethink your approach and discover how cooperation could transform your agency? Listen now, and share your thoughts below!

Why are more UK estate agencies embracing the self-employed model? Adam Day, head of eXp UK, reveals why this shift could transform your business. By reducing overheads and risk, while attracting ambitious talent back into the industry, agencies gain freedom to grow without sacrificing control. With eXp handling contracts and admin, you keep your own brand and focus on sales. Adam also unpacks commission splits and costs. Essential listening for agents wanting to scale, boost profits, and stay competitive.

Has estate agency lost its spark? Jason Bull tells it like it is. In this episode, we dive into why the profession feels flat for many UK agents, from falling real earnings to poor lead handling. Industry coach Jason Bull breaks it down and shares how to revive the buzz with better standards, smarter systems, and a renewed sense of purpose. It's not just about money, it's about challenge, fulfilment, and feeling fired up again. Tune in and let's talk.

UK PROPERTY MARKET WEEKLY UPDATE — Week 33, 2025 Welcome to the 33rd UK Property Market Stats Show of 2025 — your go-to weekly YouTube ‘TV Programme' on the UK property market. This week, I'm joined by Iain McKenzie, the boss of the 800 Estate Agent network, The Guild of Property Professionals, as we unpack the key headlines from the 33rd week of 2025, ending Sunday, 24th August 2025 ▶️ Watch on YouTube: https://youtu.be/7XlWNAto-qI

Branch Managers on £25K?! In this episode, Andrew Seldon, MD at Belvoir, joins us to tackle one of the property industry's biggest issues, low pay and sinking morale. We unpack stagnant salaries, burnout, and why commission isn't cutting it. Andrew offers straight talking advice on asking for a raise, knowing your worth, and preparing for tough conversations. Business owners, take note, talent is leaving, and it's time to rethink training, pay, and support. Hit play and join the conversation the industry needs.

In this episode, we sit down with David Adams, Managing Director of Cavendish Estate & Letting Agents in Chester and North Wales, and author of the Amazon #1 Best Seller The Landlord's Playbook. David shares his fascinating journey in the estate agency world, offering insights into his success, challenges, and what it takes to thrive in the competitive property market. Tune in for an inspiring look at his story and valuable industry advice.

The EPC 2030 Shake Up: What Letting Agents Need to Know Big changes are looming for Energy Performance Certificates, and if you're in lettings or property management, this could be one of the most important updates you face before 2030. In this episode, we're joined by Nicol Nightingale, a seasoned letting agent in Leicester, to unpack what's really going on behind the headlines. Nicol shares her experience managing a large portfolio of electric only properties, why the current EPC system has been a long standing frustration, and how upcoming changes could turn everything on its head. From recalculations that may suddenly favour electric over gas, to the possible hike in improvement cost caps from £3,500 to £15,000 per property, this is a conversation that every UK property professional should hear. Filmed in May 2025, this is your chance to get ahead of the curve before the rules change. Listen now and let us know what you think in the comments, are you ready for the EPC overhaul?

Is the ROPA Report a Waste of Time for UK Estate Agents? In this episode, London estate agency broker Rupert Collingwood shares his candid views on the much debated ROPER regulation and why, in his opinion, it might be more of a headache than a help for estate and letting agents. If you work in the UK property market, understanding the reality behind enforcement and what really affects trust in our industry is essential. Rupert explains how the original ROPA report was influenced by vested interests and why enforcement is hampered by Trading Standards' stretched resources. He argues that more regulation isn't necessarily the answer to improving trust, rather, proper enforcement of existing rules is what's missing. Rupert also suggests an innovative public-private partnership to boost accountability across the board. Wondering if ROPA is actually helping or just creating more confusion? Tune in to hear Rupert's full take, then share your thoughts. Do you agree or disagree? Let's get the conversation going!

Thinking of boosting your estate agency's success? Adam Day from eXp UK explains why switching to a self employed model could be the key. He shares how it cuts costs, attracts top talent, and helps you grow without losing control. Keep your brand while eXp handles the admin. Learn how commission splits work and why this model is reshaping the property market. If you're ready to scale with less hassle, this podcast is essential listening. Tune in and decide for yourself!

From Negotiator to Brokerage Boss: Jamie Fisher's Estate Agency Journey Jamie Fisher, owner of Muvin and founding member of Real Agency, shares his story from starting out in Colchester to launching a modern brokerage across Essex and Hertfordshire. In this candid chat, he talks about falling into property by chance, the impact of his upbringing, and why he left the corporate world behind. Jamie opens up about burnout, finding balance, and reigniting his passion through the brokerage model. A must listen for agents at any stage, whether you're stuck, ambitious, or just curious about the future of estate agency.

UK PROPERTY MARKET WEEKLY UPDATE — Week 32, 2025 Welcome to the 32nd UK Property Market Stats Show of 2025 — your go-to weekly YouTube ‘TV Programme' on the UK property market. This week, I'm joined by Toby Martin, as we unpack the key headlines from the 32nd week of 2025, ending Sunday, 17th August 2025 ▶️ Watch on YouTube: https://youtu.be/TBg83AsHpRg 


Why Joining Propertymark Could Transform Your Estate Agency! Are you an estate or letting agent in the UK wondering if joining Propertymark is worth it? In this episode, Toby Leek, President of NAEA Propertymark, explains how becoming a member can make a real difference to your business. Toby discusses the invaluable support from a nationwide network of industry experts and highlights the continuous training opportunities that can help you sharpen your skills and stay ahead of the competition. He also emphasises the resources available to members, from legal advice to market insights that can enhance your day to day work and client interactions. With so many benefits to being part of Propertymark, it's clear that membership isn't just about staying compliant, it's about growing your business and expanding your knowledge. Tune in to the full interview to learn more, and don't forget to share your thoughts in the comments!

Are Tenancy Agreements Still Being Written on the Back of a Packet? In this candid interview, Leicester letting agent Nicol Nightingale calls out a major flaw in the UK rental sector, the complete lack of a standard, legally required tenancy agreement format. If you've ever had to deal with a handwritten or outdated agreement, you'll know exactly what she's talking about... Nicol doesn't hold back as she explains why it's unacceptable for landlords to cobble together legally binding documents without any formal training or professional oversight. While estate agents are expected to meet professional standards, landlords are still free to use decades old templates pulled from the internet. This isn't just frustrating, it's risky, for tenants and professionals alike. Nicol makes a strong case for why the government should mandate qualified individuals to draft tenancy agreements, and why this would actually protect everyone involved. Listen now and let us know, do you agree with Nicol's take? Leave a comment and join the conversation.

Why National House Price Statistics Can Mislead Estate Agents (And What You Need to Know) If you've ever felt frustrated by the broad house price statistics splashed across the national press, you're not alone. Rupert Collingwood, a London estate agent and property market expert, explains why these headline figures often don't reflect the reality on the ground, making it tricky for agents to have honest conversations with vendors about their local market. In this episode, Rupert breaks down why focusing on national averages can be unhelpful and how asking prices rarely tell the full story of what's actually selling. He also shares insights into why half of the properties on the market don't sell and how this impacts pricing strategies. Most importantly, he talks about the delicate balance agents must strike between being honest with clients and maintaining trust. If you want to improve your local knowledge and client conversations, this episode is essential viewing. Listen now, and don't forget to share your thoughts in the comments!

Is micromanagement killing your motivation? Estate agency coach Jason Bull exposes how fear, pressure, and toxic culture are driving great agents out of the industry. He shares real world insights into why constant check ins and lack of trust are hurting performance, and what true leadership should look like. Whether you're feeling smothered or want to lead better, this episode offers practical advice to shift the dynamic. Tune in, leave a comment, and share how you think the industry can improve.

Olympic Lessons for Estate Agents: Roger Black on Ego, Teamwork & Long Term Wins What can elite sport teach UK estate agents? Olympic silver medallist Roger Black MBE shares insights on ego, teamwork, and long term success. In this inspiring chat, he reveals how treu achievement comes from collaboration, not just personal ambition. Roger discusses the emotional highs and lows of sport, and how focusing on the process over the outcome leads to lasting results. A must listen for agents aiming to grow stronger, together.

UK PROPERTY MARKET WEEKLY UPDATE — Week 31, 2025 Welcome to the 31st UK Property Market Stats Show of 2025 — your go-to weekly YouTube ‘TV Programme' on the UK property market. This week, I'm joined by Steph Walker-Vass, as we unpack the key headlines from the 31st week of 2025, ending Sunday, 10th August 2025 ▶️ Watch on YouTube: https://youtu.be/uOS2pTkGn1A 


Why Aren't We Building Beautiful Homes in the UK? An Interview with Toby Leek, NAEA Propertymark President! In this episode, Toby Leek, President of NAEA Propertymark, shares his thoughts on a pressing issue in the UK property market, the lack of beautiful, well designed homes. As someone with a deep passion for architecture, Toby explains why it's not enough to simply build homes; they need to be attractive, practical, and in the right locations. Toby argues that while the UK has ambitious housing targets, simply ticking boxes and hitting numbers won't lead to lasting success. The homes we build today need to stand the test of time, both in design and in their ability to meet people's needs. With a coordinated effort between architects, builders, and the government, Toby believes we can make the dream of beautiful homes a reality again. Tune in for an insightful conversation that's sure to make you rethink the way we approach housing in the UK. Don't forget to share your thoughts in the comments below!

Mum Guilt & the Property Ladder: A Conversation Every Estate Agent Should Hear Being a parent in the UK property industry is tough enough, but being a mum in a leadership role comes with an entirely different set of challenges. In this refreshingly honest interview, Nicol Nightingale, former Propertymark regional exec and now a successful asset and lettings manager, opens up about the pressure of balancing motherhood with a high stakes career. She shares how she navigated years of guilt, criticism from others, and the emotional toll of being the main breadwinner, all while leading a thriving agency. Nicol's story is one of grit, growth, and learning to let go of seeking approval. This isn't just for mums. It's a must listen for anyone in the property world who wants to understand what true support looks like, in the office and at home. Tune in and let us know your thoughts in the comments.