Letting & Estate Agent Podcast

The 3 AI Tools Every Estate Agent Should Know About in 2025: with Mal McCallion AI isn't the future of estate agency, it's the present. In this punchy, no fluff conversation, we're joined by industry heavyweight Mal McCallion (Zoopla, PrimeLocation, GetAgent) to uncover the three AI tools that are genuinely changing the game for estate and letting agents across the UK. From cutting admin to improving customer experience and giving stale listings a new lease of life, these tools aren't just clever, they're commercially powerful. Mal breaks down how agents can use AI right now to stay competitive, save hours, and win more business without losing the personal touch. You'll come away with practical insight, fresh ideas, and a clear understanding of how to use AI in your agency today, not someday. Listen now and tell us what AI tools you're exploring, let's get the conversation going in the comments.

Why Are Estate Agents Still Getting Recruitment So Wrong? In this episode, Chris sits down with Tracey Thompson, one of the most respected names in UK estate agency training. With over two decades at the heart of Hunters, one of the UK's largest estate agency networks, Tracey spent 21 years shaping talent, training teams, and driving performance as Head of Training and Development. Now an estate agency consultant and profiling expert, she works directly with agency leaders to build stronger teams, improve culture, and boost retention where it counts. Drawing on her years in the field, Tracey shares what really goes wrong in recruitment, and why so many agencies still fail to hold onto good people. From culture clashes to the critical role of leadership self awareness, this conversation pulls no punches. If you're serious about keeping your best people, this one will hit home. Listen now, and let us know how your agency's tackling the retention challenge.

How to Overcome Fee Objections and Close More Deals! Are you constantly facing objections about your fees? Ian Preston, an experienced estate agent from York, shares his approach to handling fee objections with confidence and turning them into opportunities. In this episode, Ian explains why fee objections can actually be a positive sign, showing that you're getting closer to securing the deal. He discusses how to stand out from the competition by clearly demonstrating the value you offer, ensuring clients understand why they should pay more for your services. Ian also touches on the importance of mindset, helping you overcome the fear of rejection and approach fee discussions with assurance. Through real life examples and practical advice, Ian shows you how to build rapport with vendors and highlight the unique aspects of your service, making it easier for them to recognise your worth. If you're ready to stop losing business over price and start charging what you're worth, this episode is for you. Don't miss these game changing insights, listen now and let us know how you handle fee objections in the comments below!

Unlock the Secret to Doubling Your Profits: Why Estate Agents Need to Master Processes and Procedures! In the fast paced property market, estate agents can no longer afford to ignore the power of strong processes and procedures. But why do so many agents still find them a challenge? In this episode, Rob Graves from Key Coaching Ltd., a former agency director and multimillion pound agency owner, shares his insights on how the right processes can transform your business. Rob explains that while processes might seem dull, they are the backbone of any successful agency. With the right system in place, you'll convert valuations into instructions more efficiently, grow your business without burning out, and increase the value of your agency if you ever decide to sell. The secret is not to view processes as a burden, but as the structure that sets you, and your team, up for long term success. If you're ready to boost your profits and work smarter, not harder, hit play now and discover how mastering processes can change everything for your agency.

Is the Modern Method of Auction a Scam? Here's the Truth! In this eye opening episode, Dan Marsden, property expert and auctioneer, takes a critical look at the modern method of auction and its impact on property sales. He explains why this approach may not be the best choice for your clients, particularly when dealing with unmodernised properties, and how it could ultimately lead to missed opportunities. Dan dives into why the modern method, often marketed as a quick and convenient option, may actually be rewarding failure, with agents and platform providers benefiting when sales fall through. He also highlights the stark contrast with traditional auctions, which offer more certainty, transparency, and a legally binding commitment from buyers. If you're an estate or letting agent looking to ensure the best outcome for your clients, this is a must listen. Tune in and share your thoughts in the comments below!

UK PROPERTY MARKET WEEKLY UPDATE — Week 26, 2025 Welcome to the 26th UK Property Market Stats Show of 2025 — your go-to weekly YouTube ‘TV Show' on the UK property market. This week, I'm joined by Kristian Stott, as we unpack the key headlines from the 26th week of 2025, ending Saturday 6th July 2025 ▶️ Watch on YouTube:
 https://youtu.be/k2OUVfgAIcg

Is Stamp Duty Freezing the UK Property Market? A Candid Conversation with Toby Leek Is stamp duty holding back buyers and slowing the market? In this no nonsense chat, we sit down with Toby Leek, President of NAEA Propertymark, to unpack the real impact of stamp duty on the UK housing market. Toby draws on years of experience across London and Surrey to explain why many homeowners are thinking twice about moving, simply because of the cost. He shares first hand insight from clients, explores whether the current system is fit for purpose, and discusses alternative approaches that could help get the market moving again. From council tax reform to land value ideas, Toby doesn't hold back. If you're working in sales, lettings or property management, this is a conversation you'll want to hear. The stamp duty debate affects everyone in the chain, so don't miss it. Listen now and let us know your take in the comments.

Perfectionism Is Holding Your Agency Back, Here's What to Do About It! Are you constantly tweaking your marketing, rewriting your listings, or putting off launching that new idea until it's “just right”? You're not alone, and it might be doing more harm than good. In this refreshingly honest conversation, we speak with Mal McCallion, the man behind Zoopla, PrimeLocation, and ModelProp, about how the drive to be perfect almost derailed his career, and why letting go can actually move your agency forward. Mal opens up about the mindset that changed everything: embracing progress over perfection. From handling client feedback to making smarter decisions faster, this episode is packed with practical advice for estate and letting agents who want to grow without burning out. If you've ever held back from trying something new, whether it's AI tools, video marketing, or a bold idea, this is the wake up call you didn't know you needed.

Is Self Employment the Future of Estate Agency? Insights from Ian Preston. The property market is evolving, and self employment in estate agency is fast becoming a key trend. But is it truly the future? In this episode, Ian Preston, who successfully transitioned his agency to a self employed model, shares his valuable insights on how this shift, combined with the rise of AI, is transforming the industry. Ian explains how the latest AI systems are helping self employed agents handle tasks like prospecting and listing management, making their job easier and more efficient. He also dives into the financial benefits of adding self employed agents to your agency model, without the need for a full conversion. The cultural shift that comes with this change is key, and Ian highlights the importance of creating a supportive environment where agents feel part of a team, even as they work independently. This is a must listen for anyone in the property market, whether you're looking to move towards self employment or simply exploring the possibilities. Listen now to learn more and share your thoughts in the comments!

Sales vs Lettings: Why the Divide? Estate Agency Truths with Tracey Thompson! What's really behind the tension between sales and lettings teams? In this straight talking interview, we're joined by Tracey Thompson, who spent 21 years at the sharp end of the UK property market as Head of Trading for national estate agency chain Hunters. She now works with agents and business owners across the country, helping them understand themselves and their teams better, and finally get results that stick. Tracey shares honest reflections on the internal battles that hold agencies back, why sales and lettings still struggle to collaborate, and what needs to change to build a stronger, more profitable business. With decades of leadership experience, she offers practical advice grounded in real agency life, not management theory. If you've ever wondered why your departments don't pull in the same direction, this conversation will hit home. Listen now and let us know where your agency stands, divided or united?

Estate Agent Valuations: The Biggest Lie in the UK Property Market In this eye opening episode, property market commentator Dan Marsden uncovers the uncomfortable truth about estate agent valuations and why they might be the biggest lie in UK estate agency today. Are you guilty of overvaluing properties just to win instructions? If so, you're not alone, but it's a practice that can have serious consequences for both your reputation and your clients' expectations. Dan reveals why so many agents overprice properties to secure business, only for them to end up with price reductions weeks later. He also addresses the shocking statistics about the success rate of property sales, exposing how many agents are failing to deliver. With the public's trust in estate agents at a low point, it's more important than ever to rethink how you approach valuations and sales. If you're ready to challenge the status quo and improve the way you do business, this episode is a must listen. Drop your thoughts in the comments, do you agree with Dan's take? Let's discuss!

Is Ethical Overvaluing Really Ethical? | Rob Graves Discusses the Paradox of Pricing in Estate Agency. In this interview, Rob Graves, former estate agent and now a leading estate agency coach, tackles the controversial subject of ethical overvaluing. While many agents may feel pressure to overvalue properties to secure listings, Rob challenges the practice, arguing that even when it's done with good intentions, it can harm sellers in the long run. Rob dives into the consequences of overpricing homes, including the increased risk of falling through and the impact on achieving the best price. He also discusses the subtle balance between motivation, fear, and price when setting a property's value and how it influences decision making in the market. With years of experience, Rob also sheds light on the differences between corporate estate agents and self employed agents when it comes to vendor management. If you're looking to build a sustainable, profitable estate agency business without compromising ethics, this is a must listen!

UK PROPERTY MARKET WEEKLY UPDATE Welcome to the 25th UK Property Market Stats Show of 2025, your go to weekly ‘TV show' on the UK Property Market on YouTube This week, I'm joined by Verona Frankish, boss lady of Yopa, as we delve into the key property market headlines for 25th week of 2025 ending on the 29th June 2025. The YouTube Show https://youtu.be/wIz4xxwfdes ✅ Listings (New Properties on the Market) 36.7k new listings this week (last week 37.7k) YTD still 5% higher than Week 25 of 2024 YTD and 7.6% higher YTD compared to 2017/18/19. (9301k Listings YTD 2025 vs 889k YTD 2024) ✅ Price Reductions (% of Resi Stock) 26.7k Price Reductions this week (last week 26.8k) Monthly Run Rate in reductions - 1 in 7.1 of Resi Sales stock per month is being reduced (which represents 14%)) …13.4% the month before For comparison, 12.1% average in 2024, though the long-term 5-year average is 10.6%. ✅ Total Gross Sales (Agreed Sales) 27.5k UK homes sold STC this week (last week 28.3k) YTD - The number of Sold STC Resi homes are 8% higher compared to 2024  (664k Sales agreed YTD 2025 vs 615k YTD 2024) and 15.6% higher than 2017/18/19 YTD levels (575k). ✅ Sell-Through Rate (Monthly in Arrears) (Month in Arrears) May's sale run rate of 16.1% of Resi stock sold stc (ie 16.1% of Estate Agents properties on the market went sale agreed). 15.36% last month 2024 monthly average: 15.3%. Long term 8 yr average: 17.9%. ✅ Sale Fall-Throughs 6,529 Sale fall-thrus last week from Resi Sale Sales Pipeline of 479k UK homes sale agreed (sold stc). Another method is that week's sale fall thrus as a % of gross sales that week. This week, that is 23.7% (last week 23.2%). That is below the 7-year average of 24.2%, and well below the 40%+ levels post-Truss Budget (Autumn 2022). May's figure 5.84% of sales in the UK agents pipelines fell thru. For comparison, April '25 - 5.51%. 2024 average: 5.36%. (June's figures to follow next week) ✅ Net Sales (Gross sales for the week less Sale Fall Thrus for the week) 21k net sales this week (21.7k last week), compared 2025 weekly average of 20k. 509k Net sales 2025 YTD total is still 6% higher than compared to 2024 YTD (480k) and 11.1% higher than YTD 2017/18/19 (458k). Local Focus this week Mansfield Graphs Available for use in free valuations / internally. Please dont publish these on social media without my OK. Reason - my fee paying clients use them - so its not fair on them https://we.tl/t-9kstQ6PoRl

Why Online Reviews are a Game Changer for Estate Agents. In the fast paced property market, standing out from the competition is crucial. Online reviews could be your secret weapon, yet many estate agents still aren't using them to their full potential. In this episode, marketing expert Reena Patel explains why reviews are so important for building trust and how you can harness their power to grow your business. Reena highlights that just like the thank you cards you'd display in your office years ago, customer reviews should never be ignored or tucked away. Whether it's on Google, Facebook, or Trustpilot, reviews are a direct reflection of your service, and responding to them shows you care about your clients' experiences. Timing is key, though. Ask for feedback when your customers are happiest, and you'll see better results. Reena also shares how you can automate the process, so collecting reviews doesn't eat into your busy day. It's all about making those reviews work for you, creating positive momentum for your business. If you want to build your brand's reputation and attract more clients, this episode is a must listen. Be sure to like, comment, and share your thoughts!

Is the 'No Sale, No Fee' Model Dead? The Truth Every Estate Agent Needs to Know! In this episode, we explore a question that's been on the minds of many in the UK property market: is the 'No Sale, No Fee' model still relevant, or is it time for a change? Joining us to discuss this is the insightful Ian Preston, an experienced estate agent and prop tech expert who's seen it all when it comes to evolving business practices. Ian reveals how the 'No Sale, No Fee' model, which has dominated the industry for decades, may no longer be the most sustainable approach for agents. He explains how flexible fee structures, including upfront payments and blended pricing, are giving agents the chance to increase revenue and improve cash flow. The key takeaway? Giving clients choice not only empowers them but can also drive a 20% boost in agency income. If you're looking to adapt your pricing strategy and grow your business, this episode is packed with valuable insights. Don't miss out on a potential game changer for your agency, listen now, and share your thoughts in the comments!

How AI is Actually Changing Estate Agency, with Mal McCallion AI isn't some far off concept, it's already reshaping the UK property market. In this insightful conversation, Mal McCallion, a seasoned figure behind Zoopla, Primelocation, and GetAgent, shares how artificial intelligence is transforming the way estate agents work today. From smarter prospecting to virtual staging and deep market research, AI is doing far more than writing property brochures. Mal explains how it's shifting the balance, taking the heavy lifting off agents so they can focus on what really counts: people. But with that shift comes opportunity and responsibility. Understanding how to use AI effectively could be the difference between falling behind and leading the charge. This isn't about machines replacing agents, it's about giving professionals the tools to stand out, build stronger relationships, and deliver service at scale without sacrificing the human touch. Click play to see where the future's heading, and let us know how AI is changing your agency.

Why Are Estate Agents STILL So Rubbish at Customer Service? Tracey Thompson Explains... Estate agency is a people business, so why do so many agents still get customer service so wrong? In this no nonsense conversation, Chris Watkin is joined by Tracey Thompson, who spent over two decades at the heart of one of the UK's largest estate agency chains, Hunters. As their Head of Training for 21 years, Tracey saw first hand what separates average agents from outstanding ones, and she's now using that experience to help agency owners, branch managers and teams across the country raise their game. From old school relationship building, to the missed opportunities of modern tech, Tracey shares exactly where agents are falling short, and what needs to change if the industry wants to reclaim its reputation for service. It's not about gimmicks, it's about leadership, consistency, and remembering that people buy from people. Listen now and share your thoughts in the comments, has customer service really slipped, or are expectations just changing?

Is Self Employed Estate Agency a Job or a Business? | Rob Graves Explains... Is being a self employed estate agent just a job, or is it truly a business? In this interview with Rob Graves, founder of Key Coaching Ltd., we explore the real challenges and opportunities for self employed agents in today's property market. Rob, a former estate agent, shares his experience of moving from employee to entrepreneur and reveals why it's crucial for self employed agents to think beyond simply selling houses. He discusses how agents can build a business that works for them, the common mistakes many make, and how to avoid the pitfalls that often lead to failure. If you're looking to elevate your career and create a more sustainable, profitable agency, this episode is packed with valuable insights. Listen now, share your thoughts in the comments, and don't forget to pass it on to anyone who could benefit from Rob's advice!

Will ROPA Increase Estate Agency Fees? A Must Listen Discussion with Russell Quirk. In this episode, Russell Quirk, one of the most well known (and controversial) voices in the UK property sector, discusses the potential impact of ROPA on estate agency fees. Russell explores how the introduction of licensing and raising industry standards could lead to better services, higher fees, and improved accountability for agents. He argues that, just like in any other industry, if you offer a higher quality service, you can charge more, and this could be the catalyst for a much needed overhaul in the UK property market. But it's not just about passing exams; it's about ensuring proper training, better compliance, and enforcing real accountability that could elevate the entire profession. With outdated legislation and lower fees compared to other countries, Russell explains how licensing could be the change that leads to better outcomes for both estate agents and clients. Listen now to hear Russell's perspective on why licensing could not only improve standards but also help agents charge the fees they truly deserve.

Does Size Really Matter in Estate Agency? In the fast evolving property market, the traditional advantage of being a large agency is rapidly diminishing. Ian Preston, estate agent at Preston Baker and CRM expert, joins us to discuss how technology, particularly AI and automation, is changing the landscape for agencies of all sizes. While large corporates have historically had the edge, especially when it comes to better deals with property portals, the game is changing. AI is now allowing agencies, no matter their size, to handle tasks like automated viewing feedback, lead management, and even prospecting with ease. But it's not just about automation; it's about customising your technology to reflect your brand's voice and personality. Ian reveals how smaller agencies can stay competitive by leveraging these tools, ensuring they don't miss out on opportunities just because they don't have hundreds of offices. The future of estate agency is about working smarter, not harder, and face to face interactions will remain at the heart of the business, even as technology takes over routine tasks. Listen now to discover how embracing AI and CRM can help your agency thrive in the digital age.

Why Authenticity is the Key to Estate Agency Success! In today's property market, standing out is more important than ever. But how do you connect with clients in a way that builds lasting trust and credibility? In this episode, marketing expert Reena Patel shares why being authentic is the game changer every estate agent needs. Reena, who previously led marketing at Belvoir before starting her own agency, discusses how transparency and honesty are at the heart of every successful marketing strategy. It's not about looking perfect or creating polished content, it's about sharing real insights and showing up as yourself. Reena admits that getting in front of the camera was terrifying, but it's the best way to build that crucial rapport with your audience. People can tell when you're being genuine, and that's what keeps them coming back. Throughout this episode, Reena also tackles the common fear of online trolls and negative feedback. She shares simple, effective ways to handle criticism professionally without letting it get in the way of your message. If you're ready to step up your marketing game and show the world who you truly are, this episode is a must listen. Tune in, and let us know how you embrace authenticity in your agency's approach!

Are Estate Agency ‘Gurus' Helping or Hindering Your Business? In this episode, we sit down with Dan Marsden, an expert in maximising the value of unmodernised probate property sales. Together, we tackle a pressing issue in the estate agency world, whether the so called ‘gurus' offering the latest trends and tricks are truly delivering value, or just adding to the noise. Dan pulls no punches as he shares his experiences, highlighting how many of these so called experts fail to deliver real, measurable results. Instead of buying into the latest shiny solution, he argues, it's essential to ask the tough questions and focus on what's proven to work. This is a must listen for estate agents who want to cut through the hype, stay grounded, and ensure their business is built on solid foundations. Tune in, and don't forget to leave your thoughts in the comments!

Unlocking Team Potential: How Understanding Behaviour Can Boost Your Estate Agency! In this episode, I'm joined by Tracey Thompson, an expert in estate agency training and talent strategy. With over 25 years of experience in the industry, Tracey is a master at helping estate agents and teams unlock their full potential. Using Insights Discovery, she reveals how understanding the different ways people think and behave can dramatically improve your team's performance. Through this conversation, Tracey explains how a simple but powerful behavioural model can uncover key strengths and weaknesses within a team. It's not just about sales skills; it's about understanding the personal dynamics that make a team tick. Chris Watkins even undergoes a live analysis, giving you a real look into how the process works and how it can benefit your agency. If you're looking to build a high performing team or sharpen your leadership skills, this episode offers valuable insights. Understanding how your team behaves, communicates, and interacts with each other could be the key to unlocking their success. Listen now to see how small behavioural tweaks can lead to big results for your agency. And if you've enjoyed this, be sure to share your thoughts in the comments or share it with others in the industry.

Why Personal Branding Might Be a Waste of Time for Estate Agents | Rob Graves Shares His Secrets... In this episode, estate agent coach Rob Graves reveals why personal branding might not be as crucial as many believe in the property industry. As a former estate agency director turned coach, Rob shares his experience on building a business that works for you, not the other way around. Rob explains why focusing on growing a strong lettings book or improving your business systems could be more valuable than investing time and money into a personal brand. He talks about how personal branding can sometimes become an ego trip, rather than a practical tool to help grow your business. If you're an estate agent looking to improve your profits and create a business that lasts, this episode is packed with essential insights. Don't miss it, listen now and learn how to build a business that works for you!

Why Are Estate Agency CEOs So Shy? Russell Quirk's Bold Take! In this eye opening episode, Russell Quirk, one of the most talked about figures in the UK property world, tackles a question that's been on his mind for years: Why are so many estate agency CEOs so camera shy? It's a discussion that doesn't hold back, as Russell explains how the lack of visibility from the leaders of major agencies is holding the sector back. Russell argues that when CEOs shy away from the spotlight, they miss out on a chance to build their brand, engage with staff, and lead their businesses with credibility. In a market where competition is fierce, why aren't the leaders of firms like Connells, LSL, and Savills speaking out more? And how does this silence impact not just potential customers, but the people within these companies as well? If you're in the property industry, you won't want to miss this thought provoking conversation. Listen now, leave a comment with your thoughts, and join the discussion on how CEOs can help shape the future of estate agency.

UK PROPERTY MARKET WEEKLY UPDATE Welcome to the 23rd UK Property Market Stats Show of 2025, your go to weekly ‘TV show' on the UK Property Market on YouTube This week, I'm joined by Steph Walker-Vass, boss lady of TAUK as we delve into the key property market headlines for 23rd week of 2025 ending on the 15th June 2025. The YouTube Show https://youtu.be/0M9NCYaPww0 ✅ Listings (New Properties on the Market) 37.6k new listings this week (last week 39.3k) YTD 5% higher than Week 23 of 2024 YTD and 8% higher YTD compared to 2017/18/19. ✅ Price Reductions (% of Resi Stock) 27.4k Price Reductions this week (last week 27.9k) Monthly Run Rate in reductions - 1 in 7.1 of Resi Sales stock per month is being reduced (which represents 14%)) …13.4% the month before For comparison, 12.1% average in 2024, though the long-term 5-year average is 10.6%. ✅ Total Gross Sales (Agreed Sales) 28.1k UK homes sold STC this week (last week 28.6k) YTD - The number of Sold STC Resi homes are 8% higher compared to 2024  (608k Sales agreed YTD 2025 vs 562k YTD 2024) and 16% higher than 2017/18/19 YTD levels (524k). ✅ Sell-Through Rate (Monthly in Arrears) May's sale run rate of 16.1% of Resi stock sold stc (ie 16.1% of Estate Agents properties on the market went sale agreed). 15.36% last month 2024 monthly average: 15.3%. Long term 8 yr average: 17.9%. ✅ Sale Fall-Throughs 6,421 Sale fall-thrus last week from Resi Sale Sales Pipeline of 479k UK homes sale agreed (sold stc). Another method is that week's sale fall thrus as a % of gross sales that week. This week, that is 22.8% (last week 23.5%). That is below the 7-year average of 24.2%, and well below the 40%+ levels post-Truss Budget (Autumn 2022). May's figure 5.84% of sales in the UK agents pipelines fell thru. For comparison, April '25 - 5.51%. 2024 average: 5.36%. ✅ Net Sales (Gross sales for the week less Sale Fall Thrus for the week) 21.7k net sales this week (21.9k last week), compared 2025 weekly average of 20k. 2025 YTD is 6% higher than compared to 2024 YTD and 11.4% higher than YTD 2017/18/19. ✅ Lettings Stats Local Focus this week Southport Graphs Available for use in free valuations / internally. Please dont publish these on social media without my OK. Reason - my fee paying clients use them - so its not fair on them https://we.tl/t-Wwr5CXYQwN

Unlock the Power of Storytelling in Estate Agency: Boost Your Success! In today's competitive property market, standing out is more important than ever. So, what's the secret to success? Storytelling! Join estate agent Adam Mackay from Mackay Property as he explains why storytelling is the key to building stronger connections and driving success in your estate agency. In this episode, Adam shares how storytelling can transform your approach to valuations, negotiations, and client relationships. Rather than relying on dry facts and figures, storytelling taps into emotions, making your property listings memorable and relatable. By connecting with clients on a deeper level, you can build trust and influence decisions far more effectively than with logic alone. If you're ready to elevate your approach and create lasting impressions, this episode is a must listen. Adam offers practical insights that can help you craft powerful stories that resonate with your clients and ultimately boost your sales. Don't miss out! Listen now and learn how storytelling can set you apart from the competition. We'd love to hear your thoughts, so leave a comment or share your own stories in the comments section.

Why Women Are Leading the Way in Estate Agency: The Rise of Self Employed Agents. In the ever evolving property market, something exciting is happening: women are dominating the self employed estate agency sector. Ian Preston, of Preston Baker, shares the compelling reasons why his top performing agents are predominantly women and how the self employed model is making success a direct result of hard work and merit. In this episode, Ian explains how the self employed model offers a unique opportunity where agents are paid based on what they produce, breaking free from the biases and pay gaps often seen in traditional employment structures. He also touches on the growing trend of empathy and relationship building becoming key attributes in successful estate agents, skills that many women naturally excel in. The conversation highlights how this meritocratic system is not only driving better results but also encouraging more women to rise to leadership positions in estate agency. Ian's insight into the changes taking place in the industry offers a refreshing look at what's possible when barriers are removed and talent is allowed to shine. Tune in to discover how this shift is transforming the property business, and let us know your thoughts in the comments. Do you think the self employed model could be the future for the property market?

The 3 Biggest Mistakes Estate Agents Are Making with Their Marketing in 2025! Are your marketing efforts in 2025 up to scratch? In this episode, marketing expert Reena Patel shares the top three mistakes that many estate and letting agents are making, and how you can avoid them. Firstly, relying too much on AI tools like ChatGPT without properly checking the output is a big issue. While AI is a great tool, it can often include mistakes like American spellings or emojis that don't suit your brand. Simply copying and pasting content can give the game away, so it's essential to proofread and ensure everything aligns with your professionalism. Next, many agents focus too much on sales, forgetting the importance of building long term relationships. As Reena points out, it's the agents who stay in touch and genuinely engage with clients who are most likely to see success when those clients are ready to buy or sell years down the line. Finally, a surprising number of agents fail to follow up on leads from major property platforms like Rightmove and Zoopla. If you're paying for these listings, you must nurture every lead, even if they're just browsing. Failing to do so could mean missing out on valuable opportunities. If you want to take your marketing strategy to the next level and avoid these costly mistakes, this episode is for you. Don't miss out, hit play now!

Why is the Conveyancing Process Broken in 2025? The Hidden Challenges Affecting Estate Agents... In this episode, Sally Holdway explains why it's now taking an average of 19 weeks for a property transaction to go from sale to completion in 2025. From the growing complexities of conveyancing to the impact of referral fees, Sally sheds light on the issues that are slowing down the process. With new regulations, added paperwork, and the ongoing challenge of finding experienced conveyancers, it's clear that the industry is facing a perfect storm. Sally also discusses the importance of material information and how estate agents can help speed things up by ensuring more comprehensive property details are provided upfront. This episode also touches on the role of government intervention and how the push for digital solutions could revolutionise the conveyancing process in the near future. If you're an estate agent or involved in the property market, understanding these challenges could help you navigate today's increasingly complex environment. Tune in, share your thoughts, and don't forget to comment below! Let's get the conversation started.

Why Every Estate Agent Should Start a Podcast: Rob Graves Shares His Expert Tips... In today's competitive property market, estate agents need to stand out, build trust, and engage with potential clients in unique ways. But have you considered the power of podcasts? Rob Graves from Key Coaching Ltd. explains why podcasts can be a game changer for your business. Rather than relying on traditional video content, which can be costly and time consuming, podcasts offer a more accessible way to connect with your audience. Rob reveals how focusing on local stories and showcasing the area can not only build your brand but also strengthen ties with the community. Plus, he shares why storytelling is so effective at influencing decisions and how you can use it to your advantage. If you're ready to grow your estate agency, boost your visibility, and create lasting relationships with clients, this episode is for you. Tune in now and start thinking about your very own podcast!

I recently sat down with Sean Hooker, Head of Redress & Ombudsman Office at The Property Redress Scheme, for a frank and open conversation about the real challenges letting agents face when it comes to complaints, redress, and regulation.

UK PROPERTY MARKET WEEKLY UPDATE Welcome to the 22nd UK Property Market Stats Show of 2025, your go to weekly ‘TV show' on the UK Property Market on YouTube This week, I'm joined by Rob Smith, boss man of Hunters, Whitegates & Northwoods as we delve into the key property market headlines for 22nd week of 2025 ending on the 8th June 2025. The YouTube Show https://youtu.be/e6wchVvd5AU ✅ Listings (New Properties on the Market) 39.3k new listings this week (last week 31.9k - which was a Bank Holiday) YTD 6% higher than Week 22 of 2024 YTD and 8% higher YTD compared to 2017/18/19. ✅ Price Reductions (% of Resi Stock) 27.9k Price Reductions this week (last week 21.9k - again Bank Holiday the week before) Monthly Run Rate in reductions - 1 in 7.1 of Resi Sales stock per month is being reduced (which represents 14%) …13.4% the month before For comparison, 12.1% average in 2024, though the long-term 5-year average is 10.6%. ✅ Total Gross Sales (Agreed Sales) 28.6k UK homes sold STC this week (last week 25k) YTD - The number of Sold STC Resi homes are 8% higher compared to 2024  (581k Sales agreed YTD 2025 vs 535k YTD 2024) and 16% higher than 2017/18/19 YTD levels (499k). ✅ Sell-Through Rate (Monthly in Arrears) May's sale run rate of 16.08 of Resi stock sold stc (ie 16.08% of Estate Agents properties on the market went sale agreed). 15.36% last month 2024 monthly average: 15.3%. Long term 8 yr average: 17.9%. ✅ Sale Fall-Throughs 6,713 Sale fall-thrus last week from Resi Sale Sales Pipeline of 479k UK homes sale agreed (sold stc). Another method is that week's sale fall thrus as a % of gross sales that week. This week, that is 23.5% (last week 21.7%). That is below the 7-year average of 24.2%, and well below the 40%+ levels post-Truss Budget (Autumn 2022). May's figure 5.84% of sales in the UK agents pipelines fell thru. For comparison, April '25 - 5.51%. 2024 average: 5.36%. ✅ Net Sales (Gross sales for the week less Sale Fall Thrus for the week) 21.9k net sales this week (19.6k last week), compared 2025 weekly average of 20k. 2025 YTD is 6% higher than compared to 2024 YTD and 11.2% higher than YTD 2017/18/19. Local Focus this week Stockport Graphs Available for use in free valuations / internally. Please dont publish these on social media without my OK. Reason - my fee paying clients use them - so its not fair on them https://we.tl/t-xM8meJ1nSN

Why is Conveyancing Still Stuck in the 1600s? Russell Quirk's Bold Take on the Property Market... In this thought provoking episode, property expert Russell Quirk challenges the UK's conveyancing system, asking why the process still feels like it's from the 1600s. Despite advances in technology, conveyancing remains stubbornly slow and outdated, with many practitioners sticking to traditional methods that delay property transactions. Russell takes us through the fascinating history of conveyancing, which dates back to the reign of Henry VII, and argues that, while modern tools and compliance are in place, the core processes remain virtually unchanged. He explains how many conveyancers still approach transactions in a disjointed, sequential way that leads to unnecessary delays, despite the availability of digital solutions that could streamline the process. As someone deeply embedded in the property world, Russell's call to action is clear: the industry needs to evolve, or risk being overtaken by government mandated changes. Listen to this episode to hear his bold opinions and see how embracing change could transform the way we work in property.

The 3 C's Every Self Employed Estate Agent Needs to Succeed Self employment in the UK property market can be challenging, but with the right strategies and support, you can thrive. In this episode, estate agent Adam Mackay from Hertfordshire reveals the three essential elements: Coaching, Collaboration, and Community, that every self employed agent should adopt to achieve success. Adam explains why having a coach can be a game changer, offering personalised guidance and accountability to help you navigate the ups and downs of going solo. He also discusses the power of collaborating with other agents, even competitors, and how working together can unlock new opportunities. Finally, Adam emphasises the importance of building a community of like minded professionals, where sharing ideas and supporting one another can make a real difference. Listen now to discover how embracing these three C's can transform your business and boost your career. If you've found this helpful, don't forget to like, comment, and share your thoughts below, let's continue the conversation!

How to Sell Your Listings for More Money Than the Competition: The Property Launch Method. Want to sell homes quicker and for more money? In this episode, Ian Preston, an experienced estate agent, reveals how a simple but powerful strategy, the Property Launch, has consistently helped agents achieve £8,000 more than asking price on average. Since 2016, Ian has tested this approach over 4,000 times, proving that structuring the first 10 days of marketing differently can make all the difference. By delaying viewings for 5 to 10 days and creating a sense of exclusivity, you can generate buzz and competition, leading to quicker sales and higher offers. The Property Launch leverages the power of social proof, when buyers see others showing interest, they're more likely to follow suit. This method not only brings in more buyers but can also speed up the selling process, with properties selling on average five days faster than those without this strategy. If you're looking to boost your sales and stand out from the competition, this is a must listen. Tune in now and discover how you can implement this technique to close more deals and increase your fees. Don't forget to comment and share your thoughts below!

Double Your Profits by Mastering Your Numbers: A Must Listen for Estate Agents! In this episode, Rob Graves, former area estate agent and now an expert estate agency coach, shares the secret to growing your profits: truly understanding your numbers. Are you clear on your conversion rates, average sales figures, or fall through rates? If not, this episode is for you. Rob explains how the most successful estate agents don't just focus on the money at the end of the process, they track and analyse every step. By knowing the numbers inside out, they can spot what's working and, more importantly, what's not. Rob also reveals how simple tweaks to your processes, like fixing a broken offer system, can dramatically improve your results. Tune in to discover how you can build a more profitable business without working longer hours. This is a game changer for anyone serious about growing their agency. Listen now, leave a comment with your thoughts, and don't forget to share it with other agents who could benefit from knowing their numbers!

A bit of fun for the weekend

Unlock the Power of Data in Estate Agency: Boost Your Business Long Term! In today's fast paced property market, the secret to staying ahead lies in the data you already have. Reena Patel, an award winning marketing expert, joins us to discuss how estate agents can use data to elevate their marketing strategy and build lasting relationships with clients. Reena shares her extensive experience across various industries, showing how estate agents can tap into local property market data to create content that truly speaks to their target audience. She also highlights the importance of nurturing your database and making the most of your website analytics to generate long term leads. It's not just about finding clients, it's about building trust and credibility and staying top of mind for years to come. If you're ready to unlock the full potential of your data and transform your agency's marketing, this episode is a must listen. Learn how to stay ahead of the competition, create expert content, and build a business that thrives in the long run.

Is Material Information a "White Elephant"? What UK Estate Agents Need to Know! In this episode, we're joined by Sally Holdway, LawTech Strategist and co-founder of the Home Owner's Passport, to explore the importance of material information in property transactions. This topic has been making waves in the industry, but is it really as impactful as we think? Sally breaks it down and explains why it's not just another “tick box" exercise. Material information is here to stay, and while some estate agents may still be unsure about its role, others are already reaping the benefits. Sally discusses how this information, when gathered early, can lead to faster transactions and reduced fallout rates. It's not about overwhelming your clients with paperwork but rather using modern technology to streamline the process. The key takeaway? Embrace material information to stay ahead and make property deals smoother and quicker. Listen to the episode now to discover how you can make material information work for you and your clients. Don't forget to like, comment, and share your thoughts below!

UK PROPERTY MARKET WEEKLY UPDATE Welcome to the 21st UK Property Market Stats Show of 2025, your go to weekly ‘TV show' on the UK Property Market on YouTube This week, I'm joined by Toby Martin, as we delve into the key property market headlines for 21st week of 2025 ending on the 1st June 2025. Don't forget that all numbers are down from the previous week's as it late May Bank Holiday The YouTube Show https://youtu.be/X1BCZ8Nh4XA ✅ Listings (New Properties on the Market) 31.9k new listings this week (last week 41.3k) YTD 5% higher than Week 21 of 2024 YTD and 9% higher YTD compared to 2017/18/19. ✅ Price Reductions (% of Resi Stock) 21.5k Price Reductions this week (last week 27.2k) Monthly Run Rate in reductions - 1 in 7.5 of Resi Sales stock per month is being reduced (which represents 13.4%). For comparison, 12.1% average in 2024, though the long-term 5-year average is 10.6%. ✅ Total Gross Sales (Agreed Sales) 25k UK homes sold STC this week (last week 28.9k) YTD - The number of Sold STC Resi homes are 8% higher compared to 2024  (551k Sales agreed YTD 2025 vs 511k YTD 2024) and 16% higher than 2017/18/19 YTD levels (399k). ✅ Sell-Through Rate (Monthly in Arrears) April's sale run rate of 15.36% of Resi stock sold stc (ie 15.36% of Estate Agents properties on the market went sale agreed). May's figures not out yet - so will be next week March's was 16.3%. 2024 monthly average: 15.3%. Long-term 8-year average: 17.9%. ✅ Sale Fall-Throughs 5,441 Sale fall-thrus last week from Resi Sale Sales Pipeline of 453k UK homes sale agreed (sold stc). Another method is that week's sale fall thrus as a % of gross sales that week. This week, that is 21.7% (last week 22.9%). That is below the 7-year average of 24.2%, and well below the 40%+ levels post-Truss Budget (Autumn 2022). May's figure not out yet - April, as a whole, 5.51% of sales in the UK agents pipelines fell thru. For comparison, 2024 average: 5.36%. ✅ Net Sales (Gross sales for the week less Sale Fall Thrus for the week) 19.6k net sales this week (22.2k last week), compared 2025 weekly average of 20k. 2025 YTD is 5% higher than compared to 2024 YTD and 11.2% higher than YTD 2017/18/19. Local Focus this week Plymouth Graphs Available for use in free valuations / internally. Please dont publish these on social media without my OK. Reason - my fee paying clients use them - so its not fair on them https://we.tl/t-tz9cFoINVJ

Exclusive Insights for Estate Agents! Have you ever wondered what it takes to apply the mindset of an Olympian to estate agency? In this exciting episode, Adam Mackay from Mackay Property shares his experience working with Olympians Steve and Roger, who've made the leap from elite athletes to successful estate agents. But what exactly can they offer to help you succeed in the property market? Adam and the team dive into how the principles that made Steve and Roger champions in their sport, such as focus, resilience, and discipline – can be applied to becoming a top performing estate agent. They explain how self employed agents can benefit from personal coaching and access to regular masterminds, where agents collaborate, learn, and grow together. With face to face meetings, tailored support, and a growing network of professionals, this is an opportunity to tap into a community that thrives on growth and high performance. If you're looking for more than just standard training, and want to elevate your estate agency career, this is a must listen. Make sure you like, comment, and share your thoughts with us!

Will the Labour Government Affect the UK Housing Market? Russell Quirk Weighs In... In this episode, property expert Russell Quirk shares his candid thoughts on how the Labour government's policies are shaping the UK housing market. With economic turbulence on the horizon, what does this mean for estate agents and property professionals? Russell takes a closer look at the Labour government's economic handling, highlighting the recent rise in taxes and inflation, but also explains how the property market might benefit despite the political challenges. While rising interest rates have caused concern, Russell believes that the recent drop in borrowing costs could actually boost confidence in the market, helping buyers to step onto the property ladder or make their next move. Even in the face of potential unemployment increases and a looming recession, Russell offers reassurance to those in the property industry. He argues that the fundamental factors driving the market, affordability and sentiment, could still keep things moving in the right direction. Want to hear more about the property market's outlook? Tune in to the full episode and share your thoughts in the comments below!

Stop Worrying About Your USP: Focus on What You're Known For! In this episode, Rob Graves, former estate agent and now a business coach, shares his expert advice on why estate agents shouldn't get hung up on having a “unique selling point” (USP). According to Rob, it's not about being unique, it's about being known for something specific. Whether it's a catchphrase or a core value, what matters is creating a strong, recognisable identity that sets you apart. Rob discusses how, much like top brands such as Nike or Foxtons, your agency can build a reputation by simply committing to a clear, consistent message. He also delves into why focusing on your agency's mission, values, and culture will lead to long term success, not just chasing the next sale. If you want to learn how to build a business that works for you, not the other way around, this episode is a must listen. Tune in now and discover how you can redefine your approach to estate agency and stand out in today's competitive market. Don't forget to like, comment, and share your thoughts!

Should Viewers Be Able to Book Their Own Viewings? In this episode, we're tackling a surprisingly controversial topic in the UK property market; should your clients be able to book their own viewings? Estate agent and tech expert Ian Preston shares his insights on how technology is reshaping the way we handle viewings and why it's time to rethink the traditional approach. While many estate agents still believe in the “personal touch,” where negotiators pre qualify clients before they view properties, Ian argues that consumers are increasingly demanding more self service options. With over 50% of lettings bookings and 40% of sales viewings now booked online, it's clear that the market is shifting. The real challenge isn't about whether to use technology, it's about changing the mindset of agents. With the right systems in place, such as affordability checks and smart scheduling, self bookings can reduce friction and save agents valuable time. Plus, tech solutions like Google Maps API and zero carbon viewings are making the process more efficient and eco friendly. Want to learn more about how embracing tech can benefit your business? Listen now and share your thoughts in the comments.

Why Estate Agents Struggle to Connect with Their Audience (And How You Can Fix It)! Are you really reaching your audience, or are your messages getting lost in the noise? In this episode, Reena Patel, former head of marketing at Belvoir and now the founder of her own agency, reveals why estate agents often miss the mark when connecting with buyers, sellers, landlords, and tenants; and how you can fix it. Reena explains that while estate agents know their audience, they often fail to communicate with them in a way that truly resonates. She highlights why using generic messages across platforms like LinkedIn, Rightmove, and your website doesn't work, and how you can create content that speaks to the specific needs of your clients. It's not just about posting content. It's about posting the right content, at the right time, for the right people. Reena shares how to use automated tools to stay in touch with your clients, keeping your communication relevant and impactful. If you're ready to stand out in a crowded market, listen to the full episode. Then, share your thoughts with us in the comments and pass this on to a colleague who could benefit from a marketing boost!

A Near Death Experience That Almost Took Down an Estate Agency, But Here's the Lesson!" In this episode, estate agent Adam Mackay, owner of Mackay Property, opens up about an incredibly challenging moment in his business when a near fatal accident almost derailed everything. A key team member's life threatening injury forced Adam to confront some hard truths about running an estate agency and the risks of relying too heavily on just a few people. Adam shares how this tragic event not only impacted his team but also highlighted the importance of having a robust and adaptable business structure. He discusses the lessons he learned, including the need to build a team that can step up in times of crisis and the crucial role of resilience in keeping a business afloat. This story is not just about overcoming adversity, but about the strength that comes from a well supported team, and how even in the darkest times, there is always hope for growth and recovery. It's an invaluable lesson for any estate agent looking to build a sustainable business. Listen now, and let us know your thoughts in the comments below! Don't forget to share with your colleagues!

UK PROPERTY MARKET WEEKLY UPDATE Welcome to the 20th UK Property Market Stats Show of 2025, your go to weekly ‘TV show' on the UK Property Market on YouTube This week, I'm joined by Iain McKenzie, as we delve into the key property market headlines for 20th week of 2025 ending on the 25th May 2025. The YouTube Show https://youtu.be/lDlSupQsKdk ✅ Listings (New Properties on the Market) 41.3k new listings this week (last week 40.6k) YTD 6% higher than Week 20 of 2024 YTD and 9% higher YTD compared to 2017/18/19. ✅ Price Reductions (% of Resi Stock) 27.2k Price Reductions this week - Monthly Run Rate in reductions - 1 in 7.5 of Resi Sales stock per month is being reduced (which represents 13.4%). For comparison, 12.1% average in 2024, though the long-term 5-year average is 10.6%. ✅ Total Gross Sales (Agreed Sales) 28.9k UK homes sold STC this week (last week 28.8k) YTD - The number of Sold STC Resi homes are 9% higher compared to 2024  (527k Sales agreed YTD 2025 vs 484k YTD 2024) and 17% higher than 2017/18/19 YTD levels (399k). ✅ Sell-Through Rate (Monthly in Arrears) April's sale run rate of 15.36% of Resi stock sold stc (ie 15.36% of Estate Agents properties on the market went sale agreed). March's was 16.3%. 2024 monthly average: 15.3%. Long-term 8-year average: 17.9%. ✅ Sale Fall-Throughs 6,618 Sale fall-thrus last week from Resi Sale Sales Pipeline of 453k UK homes sale agreed (sold stc). Another method is that week's sale fall thrus as a % of gross sales that week. This week, that is 22.9% (last week 22.7%). That is below the 7-year average of 24.2%, and well below the 40%+ levels post-Truss Budget (Autumn 2022). In April, as a whole, 5.51% of sales in the UK agents pipelines fell thru. For comparison, 2024 average: 5.36%. ✅ Net Sales (Gross sales for the week less Sale Fall Thrus for the week) 22.2k net sales this week (22.2k last week), compared 2025 weekly average of 20k. 2025 YTD is 6% higher than compared to 2024 YTD and 11.5% higher than YTD 2017/18/19. Local Focus this week Canterbury Graphs Available for use in free valuations / internally. Please dont publish these on social media without my OK. Reason - my fee paying clients use them - so its not fair on them https://we.tl/t-nCHRQepW3h

Could Blended Fees Save UK Estate Agencies? In this episode, estate agency coach Iain White explores how blended fees could be the solution to the challenges faced by UK estate agents. Are you struggling with 'no sale, no fee' listings and rising costs? Blended fees could be the answer you've been waiting for. Iain explains how blended fees allow homeowners to contribute towards marketing costs upfront, reducing their success fee later. This model offers cash flow benefits for estate agents, minimising risk while boosting income. Iain also discusses how offering blended fees as an option can result in more committed sellers, with success rates reaching over 90 per cent for transactions that involve upfront contributions. Plus, he shares practical advice on how to introduce this model into your business without disrupting conversion rates or alienating clients. If you're ready to discover how blended fees can transform your agency's business model and improve your cash flow, hit play now! Don't forget to share your thoughts in the comments or subscribe for more tips on growing your property business.

Should You Instruct a Lawyer on Day One of Listing? Here's Why It Could Be a Game Changer! In the current UK property market, staying ahead of the curve is essential. But have you thought about instructing a lawyer right from day one of listing a property? Sally Holdway, LawTech strategist, shares her expertise on how involving a lawyer early on can help streamline the process and give you a competitive edge. Sally explains how technology has made it easier to gather material information, why providing this upfront can speed up transactions, and how the latest regulatory changes are shifting the way estate agents should approach the sales process. With lawyers now better equipped to handle preemptive enquiries, getting them on board earlier can save valuable time and prevent costly delays later. If you're looking to optimise your approach, improve client satisfaction, and stay ahead of the competition, this episode is a must listen.