Podcasts about Hair Cuttery

“Success in the beauty industry is all about blending creativity and customer connection.”Mark Norman, the Chief Development Officer at Hair Cuttery Family of Brands, reveals the secrets of the salon industry on this week's episode of Retail Retold.

Joe Salome has been building businesses that bring people happiness and healing for as long as he can remember. Beginning in sales and marketing leadership positions at Moe's Southwest Grill, 790 The Zone, and Hair Cuttery- while caring for his mother during her successful battle with cancer, his focus turned to CBD and other hemp-derived natural wellness products.For more info, visit shrimptankpodcast.com/atlanta/Check us out on Facebook: www.facebook.com/theshrimptankFollow us on Twitter: twitter.com/theshrimptank?lang=enCheck out Atlanta on LinkedIn: www.linkedin.com/showcase/shrimp-tank-episodes

Gustavo Serbiá is the Head of Human Resources at Hair Cuttery, a retail hair salon with 5,000+ employees across 10 states. In this episode, we talk about the challenges of leading a workforce with few promotion opportunities. Gustavo shares lessons on how they recruit, develop talent, and help people grow inside and outside the organization. Mentioned in this Episode:Follow Gustavo on LinkedIn: https://www.linkedin.com/in/gustavoserbiaLearn more about Hair Cuttery: https://www.haircuttery.com/Recommended book: Sell the Feeling by Pinci/Glosserman (on Amazon: https://www.amazon.com/Sell-Feeling-6-Step-System-Business/dp/1600372791/ref=sr_1_1)Time Codes:(0:45) - Introducing Gustavo(2:11) - Who are you? What's your role? And where do you work?(2:56) - What does the workforce look like?(4:01) - Where would you rank Hair Cuttery from a wage standpoint?(5:56) - What about the racial demographic?(6:43) - What is the age demographic?(7:13) - What is the entry-level like?(8:59) - From a recruiting standpoint, how do you stand out in a retail environment?(13:32) - What is the compensation threshold?(21:09) - Who's having the compensation conversation?(24:05) - Are you developing sales skills in your people?(27:06) - How are you encouraging stylists to think about the proactive side of bringing people in?(32:27) - How are you teaching the proper training and principles in the development process?(52:25) - How do you handle people who have goals that can't be met in Hair Cuttery?

Tackling Curly Hair with Confidence Starr Mason is the Field Education Leader for the Hair Cuttery family of brands and is a hair stylist with over 30 years in the industry.She began her career in school, after being inspired by Vidal Sassoon, and didn't realise at the time all the different avenues that would become available to her throughout her career.Starr believes that education is a never-ending journey and loves to re-ignite stylists' passion for hair.She has learned to love her textured hair and getting to know what it needs and likes, and encourages others to do the same with their own hair, and for their clients!She urges people to jump in when it comes to working with textured hair and not to be scared to work with curls.We discuss how to work with textured hair, much product to apply, the difference between cocktailing and layering products and maintenance.Connect with Starr:InstagramHair Cuttery Connect with Hair therapy: Facebook Instagram Twitter Clubhouse- @Hair.Therapy Donate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert! Get 15% off all Tony Maleedy products! Click Here and use code HAIRTHERAPYUK

Traditionally, the Shema is that prayer you do when you rise up in the morning and when you lie down at night. There are many prayers that fluctuate throughout the day, but this one remains a constant no matter what time of day it is. Surely it must be important.  Jason Ciment of Get Visible joins Chaz Volk on Bad Jew to discuss the nuances of this pillar of Judaism. Jason reveals that the Shema is more than just a 'mission statement'. It turns out that the Shema lays out the foundation for how our stories are told throughout the Torah, how the commandments are given to us, and how it all is related to the creation story! About Jason Ciment: Jason is CEO of Get Visible, a boutique digital marketing agency based in Phoenix. He is known to be a fun, outside-the-box, hyper-growth consultant, mentor, and friend to rainmakers and business leaders. Prior to co-founding Get Visible in 2005, Jason acquired a variety of atypical experiences for a marketing expert. In the early 90's he worked as a CPA for Kenneth Leventhal & Co, one of the top CPA firms in the country also known as the “gilded sweatshop.” He then graduated with honors from Fordham Law School in New York City. Instead of practicing law after passing the NY Bar, he built and launched MagMall.com, his first of many online ventures, where he provided magazine and newspaper subscription services to individuals and companies nationwide. Jason built his business up by becoming a self-taught expert in search engine optimization during the early days of the Internet. Jason also learned about the value of building and nurturing relationships by attracting clients like Google, The Gap, Nike, CAA, ICM, The Hair Cuttery, Goodyear, and Firestone. In 2003, Jason bought out the software company that had been managing his e-commerce website and partnered with a team of developers to license the e-commerce platform through www.adrecom.net. That company competes with behemoth companies like Shopify and Magento. In 2005, Jason joined forces with one of his first employees to create a new type of digital marketing agency. 18 years later, the 2 partners now have 14 more people on the team and they provide the full suite of services you would expect from a digital marketing agency. From ideation to design to development of a website, all the way through driving traffic and generating leads and sales with search engine and social media marketing. They have distilled the bulk of their service offerings into two very powerful words that describe what they produce for their clients – some of whom have been with them for over a decade. The two words are “Invincible Income.” The income describes the effectiveness of the online marketing strategies they use to generate consistent revenue growth for clients across multiple industries. The invincibility describes the force field they build around their clients' digital presence that protects them from competitors easily stealing away their business. Clients tend to stick around for a lot of years instead of just a few months. This is very uncommon for the digital marketing industry and is a testament to their success recipe. Jason has also written two books on digital marketing. One of them was an Amazon bestseller called I Need More Clients. Digital Marketing Strategies That Grow Your Business. Get Visible has achieved notoriety by helping clients solve the online visibility challenge and accelerate revenue growth. Jason likes to say that “our team of competitive millennials transforms somewhat lazy businesses into local giants, regional players, and national contenders. And yes I'm in my lower 50's but still think of myself as a millennial.” If you want a seasoned digital marketing team to take the marketing burden off your shoulders and get your business out of stagnation, call Jason. Connect with Bad Jew: Join our online community HERE: https://linktr.ee/badjew BadJewPod@gmail.com Ig @BadJewPod TikTok @BadJewPod

MaxHello, everybody. Welcome back to the recruitment hackers podcast. I'm your host, Max Armbruster. And for my first guest of 2023 I'm delighted to welcome Gustavo Serbia who is the head of talent - correct me if I'm wrong. Yes, I got that. Head of talent at Haircuttery, one of the leading salons. I mean, beauty and hairstyling salons nationwide. Please -  Actually I'll let Gustavo introduce what the group does but they do a lot of haircuts; I know that much yet. And so we're gonna get into the art of hiring stylists and understanding the art of recruiting hairstylists and stylists in general. What can you do to attract this particular audience and to avoid making hiring mistakes? And talk about how that practice may be disrupted by technology, of course. Gustavo, thanks for joining. And - yeah, please; what did I get wrong? In my intro?GustavoWell, I'm the head of HR for Haircuttery. And I oversee the entire HR function, including recruiting. I have a wonderful team that works day in and day out to try to find a stylist. Yes, we are a salon chain. It's a privately owned salon chain in the US - 500 salons in 10 states and about 5000 employees as a whole. And, you know, I like to also give a little bit of framework that while we're in the business of finding stylists, some of the audience may not necessarily find that relatable because they're not looking for stylists, because it's so specialized. But we're really in high volume. So we are in the high volume business of hiring. We just happen to be hiring - 99% of our hires are really stylists that are working at the salon, cutting hair, colouring hair, etc. And as you can see, hair is not required to work in the company. Otherwise, I wouldn't be here.MaxFor those audio listeners here, Gustavo has a very shiny cranium.GustavoYep, yeah.Max Probably set up the lights just so you have a third eye.GustavoExactly. Yeah. So it looks like a halo effect.Max Right? Well. So, to put us in the mindset of what a hairstylist is, and does, I mean, we are talking about somebody who is holding a knife next to someone's face for 8/10 hours a day chatting… And so it has to be - I mean, these are skills that are sort of interpersonal communication skills, character skills that are very hard to capture in the written form, right? So a resume is not going to tell you that much. So what are you looking for? Exactly?Gustavo Yep. So it's a combination of number one, you got to have a license, if you don't have a license, we can't consider  you. You have to be licensed in order to perform what we need. And number two, we're looking for personality, we know that they're going to be behind the chair interacting with a guest, so they have to have personality that allows them to connect with the with the with a guest. Give me a second. Give me a second hold on the recording. Got it? Go ahead. Okay,Maxso he asked me the question. Yeah. So you said you're looking. So I'm gonna ask the question again. We'll take it from the top. Yeah. So yeah. So hiring hairstylist, who we looking for? I imagine that the skills necessary you remember the question, I asked her the question about blah, blah, blah. It's not something you can get on paper. And then you started your answer. And we'll start over again from there. So I don't have to ask the question again. Are you looking for scanning now?GustavoYeah, so number one thing we look, obviously you got to have a license. In the US, you have to be licensed in order to cut hair. So that's number one thing. You don't have a license, it's going to be hard for us to consider you. After that -Max Hold on; if I'm a - if I wanna be a hairstylist and get the license, how long is that process? Is that something you can just apply online or how does that work?GustavoNo, you have to go to school. You have to go to cosmetology school. There are a number of hours that have to be completed depending on the state. Some states have 1000 hours, others have 1500 hours. Yeah, and they have to pay.Max  It's a higher bar than getting a driving license.GustavoYes, yes, definitely. Well, you know, obviously, we want to protect the consumer. But each state does it slightly differently on how they go about it. Like there's not a consistent application across all 50 states. So we have to understand what the requirements are in some states versus others. So, once you have a license, or if you're in school, and you're going to graduate, let's say, within 90 days, you're going to obtain your license, we want to talk to you. And then the second thing is personality, right? You know, a lot of the stylists that go into the industry, some of them do it because they're exploring what they want to do. Others like the whole idea of the creative process. But regardless, if you're the creative kind, or the one that is looking for a job, or the one that is exploring what to do in the future, you're going to be talking to people. And because you're going to be talking to people, we give you commissions, in our case, but in the industry, it's very common for you to get commissions out of product sales, you have to have the ability to interact with the client.Max Yeah, it must be the nicest people in the world who want to work in that profession. Because, you know, as you said, like you're interacting nonstop, although, I mean, you have to be able to read the room, sometimes I go get a haircut, and I really don't want to talk to somebody, but they still chat me up.GustavoYes, we tell our stylist, you gotta read what the guests want, right? Some, this is a very intimate interaction, if you think about it, I'm in your space for at least 20 to 30 minutes, perhaps longer. I'm touching you. So you have to be conscious of the space, you have to be conscious of the body language that the person is giving you. But it's also a relationship that can be lasting years, because you may decide to go to the same stylist; my mother went to the same stylist, I mean, since I was nine years old, until a couple of years ago when her stylist passed away. That's the type of relationship that we're hoping our stylists are going to create with a guest. So that guest comes back to us instead of going somewhere else. But outside of that; obviously, we'll look at availability, where can you work? Because you know, we need to accommodate when the guest is there. We don't look at work, where have you worked, to make a decision. It's really irrelevant for us, your work history, from the standpoint of: you have a license, you have the capability? Let's put you behind the chair.MaxYeah, see if that works. And are there some - you talked about character being important. So I gather from that, that you don't want a hardcore introvert for a job like this. You want somebody who's able, who enjoys interacting. What are some other sort of personality traits that you'd be particularly on the lookout for? And follow-up question, how would you measure for those in a systematic way?GustavoYep. So the measuring part is the hard part. And collaboration would be one. Right now, because of the talent market being what it is, we've eliminated any type of assessment to look for those traits. It's so competitive to find stylists, that the more barriers we put - while it may give us exactly what we're looking for - the challenge is finding the number of stylists that we need to satisfy the guests' demand, but collaboration -MaxYou tried that in the past, you tried the assessment thing in the past, and it would eliminate a chunk of your talent pool that you just can't afford to eliminate anymore. And -GustavoIt's a catch-22 because you want that profile. But what we've done is we've extended and said look, we have to extend the profile. Now, the hiring managers ultimately make the last decision as to whom to hire. So they have to assess those individuals and say, you know, I can live with the, let's say, the lack of training that this person has, because they're a recent graduate, or this person is very well established, has a book of business that they can bring to us. But I may have to work a little bit with the self-centeredness that this person may have because they're established and they have a book, right? Versus automatically saying this person does not display this collaborative nature. Therefore eliminate them. No, we have to work within certain boundaries, but we've expanded those boundaries simply because there's a shortage out there. Now some people are going to argue they're not a shortage of talent. It's just how you treat - no, there is a shortage of talent in addition to the fact that you may have a shortage, because of how you treat people. The reality is that the demand for hair stylists is much higher than the supply is out there right now.MaxIn most franchise operations, the final hiring decision is left to the franchisee, so that - because they want to have that ultimate control over the quality of the service delivered. And you know, they're there on the ground. So they can see with their own eyes who they're hiring, so it makes sense. They can give them the contract in person. But, of course, for the consistency of service and of the brands at a global level, it would make more sense to have everybody basically be - all the hiring decisions be centralized. And for the franchise to receive - You know, the tickets they are - by the way, this guy is coming to work with you on Monday. And you've never spoken to him before. But he's approved by corporate so let's go ahead. Yeah, so where does Hair Cuttery stand on that sort of spectrum? And what are your thoughts on where the industry is going?GustavoSo for us, because all of these salons are privately owned by the company, we really allow the hiring manager to make the decision. Meaning the recruiter finds the talent, presents the talent to the hiring manager, the hiring manager conducts the interview, the hiring manager makes the decision. If there's a disagreement between the recruiter and the hiring manager as to why this person is not being hired, they discuss it and use that information for the next potential hire. Right? Now, it really - now we have processes in place to try to achieve as much consistency as possible. You know, if you think of Chick-fil-A, Chick-fil-A may have that level of control. I don't know if they have the control at the corporate level. But they have very rigorous requirements that regardless of the Chick Fil A - the food but they're also known for the service. So in order for you to hire the quality of people that you want, they may have -  it'd be likely to have a much more structural approach to the hiring. MaxAre you a Chick-fil-A guy? GustavoI like it. I'm not a huge fan. I used to be - I loved the milkshakes, but I don't go as often anymore, because I'm getting older. You gotta watch out for that.MaxI've never tried it. So maybe I'll take down an action bar after this call. Yeah. So yeah, I'm imagining like, the, in popular culture, the hair salon is a real place for the community to hang out. And as we were saying, you have to be friendly, with your customers, of course, you also have to be friendly with your colleagues, who you're gonna have to spend a lot of time with. So it must be an environment where the human bias is hard at work, where you know, the salon, the hiring manager like you said, he's gonna have a mental picture - he or she is gonna have a mental picture of who they want to hire. So it must be hard to fight that, particularly in a very litigious environment such as the US. But it's, I guess it's part of the magic, right, because you want to have a team that gets along. And, you know, if the hiring manager is stripped away from their decision, on who they can work with, they're not going to be quite as happy to come to work. So Hiring is, it works on both ends, you have to make the candidate happy, but you also have to make the hiring manager happy.GustavoYeah, it's no different than any other industry in that regard. If somebody wants to, if somebody is saying we have to collaborate, right, and we have to be good stewards of each other's needs, then you have to have a conversation about it, you have to get parameters; you know, in our case, we talked about the values of real, respect, responsible and we always use them as a triad. You cannot be real, without being respectful. You cannot be real without being responsible. So you have to use all three. So when somebody goes outside of that parameter, let's say they're just being disrespectful in the process, then we have a conversation in the context of that, not necessarily in the context of the decision. It's how you went about the decision, not the decision itself, because the decision may be valid, but you were a little bit of an ass in the process. So you can't do that. Having said that - it is not a perfect process, because the moment you insert humans, we have biases, or tendencies or preferences, and we want those to be heard and known by others. And now you may have a push/pull - I describe to my team all the time, we are going to always have a push/pull relationship with our operation counterparts, because we have a need to hire, but they also have a need to retain. So how do you create a balance between the two? I'm not saying that we're right and they're wrong; it's simply saying we have to do both “and”; rather than saying it's one or the other, because if you're hiring left and right, but you're losing them out the door, on the other end, at some point, your hiring is going to be affected. So we talk about the fact that it is okay to have a push/pull, where it's not one side winning and the other one losing, but rather saying, what are your needs? What are my needs? And how do we compromise to achieve the common goal? It sounds utopian, but the reality is that the alternative is an infighting that at the end of the day is not going to get you the hire that you need or retain that person if you end up hiring them.MaxYeah, it's - you're talking about infighting as a negative, but you also say that that conflict, that friction is necessary. So, it's a fine line, because in Sales - Sales will always complain that Marketing isn't delivering enough leads, and Marketing will always complain that Sales is not converting them well enough. And if you don't have, if you don't have both sides having an argument at some - you know, maybe there's a better word for it, but a discussion, or fight - one of them - if there's no conflict, then there's no tension there, then they're not doing their job, like, I mean, they stopped caring about, achieving maximum performance. So it makes sense that there would be, yeah, there'd be tension there. And that your job would be to make sure it just doesn't get bloody. Nobody bruises their knuckles.GustavoRight, put some parameters around it, but you have to let that play out. Because the alternative is indifference, lack of interest. Then I just go through the motions and try to, you know, quiet quit, I guess, quiet quit behind, you know, behind closed doors, because I don't want to bother anybody else because I feel that nobody listens. There have to be those discussions. Now they're not comfortable all the time but they got to take place.Max Going back to the more - the technical, the not soft skills, but the hard skills of stylists, the certification, you said is really the main criteria. But then does it ever get to, you know, sort of field testing? Or, you know, here's a bunch of hair, cut them for us. How do you validate this in the field?GustavoYep. So we do a tech - what we call a technical interview, which is really bringing you into the salon. And you can either bring a model, which means that you bring somebody whose hair you're going to cut, or we provide a mannequin, which is actually an actual head, or a skin, it's called a skin, which is actually something that you wrap around a head that has hair, and then you can kind of cut it. So we evaluate your ability at that technical interview, primarily with the idea of where you're at. If you've been in the business for a while, we may have a discussion of what about that technical; we ask you questions to ensure that you understand what is required to let's say, apply colour, or do certain haircuts. Because there's very - that's an area I mean - you can mess people's hair. So people need to know the technical aspects of, for example, mixing colouring chemicals, which is ultimately what they are. So we evaluate that, but what we've been working on is evaluating that in the context of how can we train you up. Versus how can we eliminate you from the process, right? Again, that's a harder conversation. Because that means somebody has to be training these individuals then. If Max comes in, and Max is not good, let's say, at cutting men's hair and needs some training. How do you protect the brand to ensure that Max is not botching people's hair by cutting them poorly? But how do you also elevate Max to be able to cut men's hair? So we also have ongoing education that we do on a regular basis. Because that's the way you grow. Once you get the license, it's not like you go back to the same school to learn more. You really learn by doing within the salons; by the education that you get from the company that you're working for.MaxYou mentioned that you hire some professionals who go there because they want to have an artistic mode of expression. They like styling, and they have - yeah, it's a form of expression. So, it's hard I imagine, to codify, you know, how to style properly? If you have some artistic vision in conflict? Take - Have you had some instances where it's just easier to hire somebody a bit younger? Because then you can show them the way you want it done here. Whereas somebody who has been at it for 30 years would be like, no, no, I'm going to use that much hydroxide on all the hair. And that's just the way I do it.GustavoYeah, we actually have not encountered those instances. You know, more experienced stylists may decide that they would prefer on their own. Yep. But in the instances where we've attracted, experienced stylists, they still abide, by the requirements - the fact that they're dealing with chemicals. Now, some may be a little bit more liberal than others, but they all know the consequences of, you know, burning somebody's hair, for example. But you would think that if I am that experienced, and I just want to do it my way or the highway in its totality, chances are that you would prefer to go somewhere else where you can actually do that on your own. But, we do encounter some of that; particularly our high producers - high producers that are producing because they have a book of business. We - Our main requirement is that you can't do anything that is illegal, you can't do that. And you have to be a good co-worker. And from time to time, there're still challenges because there's egos in the process. I have not heard in the two and a half years that I've been here, of instances where somebody was such a prima donna, that they wanted to do it the way they wanted to do it without consideration for the well-being of the individual, meaning of the guest. Yes, there's always the oh, I can go on my own and make more money, or I don't want to abide by your dress code - we always have those. But it has never been in the context of, oh, I can get away with just not following chemical protocol and be okay.MaxThat no, no, no, it's more “personal expression; and I can make more money elsewhere.” I get it.Gustavo Yeah, yeah. Yeah. Yeah.MaxOkay. Yeah. So that sounds like a pretty traditional interaction with - from any employer-employee kind of context.GustavoAny employee-employer. Yep. Yeah. Yeah. No different.Max All right, great. Well, I'd say good luck with the prima donnas. You know, I'm sure that we live in an age where the prima donnas, who want to start their own salons and their own home practice could find employment on the internet and find their clientele, but you said something that really caught my interest when you talked about people coming with their own book. So it's - there's a process for that. If somebody has been in the industry for 5/10 years, and that's kind of like - it's not; they don't have a resume, but they have 100 clients that always come to them, and they can bring that to your organization, and then they get a commission on that. Is that how it works?GustavoYep. Well, because you know - Yeah, in our compensation model is based on commissions. So they get a commission and the more experience you have, the higher your commission percentage. So when you have a book, which is basically a conversation between the hiring manager and a prospective stylist, what is that book of business? And what can that translate in income for the individual? Because at the end of the day, compensation still rules, meaning I gotta be making money. If I'm not making money, I'm going to be looking, where else can I go and make money, particularly when you are an experienced stylist? So that book translates into X amount of dollars. And because we are commissions based, we can know exactly how much they will be making. And then they can make a decision if that is something that aligns with what they want to be making. Keep in mind that, contrary to being on your own, as you know, you started your own business, it's not as easy as people sometimes think it is. So when you go on your own, be it on a private salon or a salon booth. Now you're responsible for all the financials, you know, the overhead, the legal processes. With us - You gotta buy product, inventory, all of that. With us, we provide you everything. So when you come to us, all you have to do is show up, cut hair, and bring more guests. So people have to consider that as part of the equation.MaxYeah, sorry, I sorry for the interruption. I'm saying I have a friend who is my internet was a little bit down. Can you hear me clearer now?Gustavo Yep, I can hear you.Max Sorry, I had a small small lag here. No, I have a friend who works in a hedge fund, who has the same kind of arrangement where she's a trader, but she doesn't want to have to do all the license work and get a Bloomberg terminal and get an office and whatnot. So she's a trader inside a bigger hedge fund inside a bigger organization. And, and she feels like she's got her autonomy. So you know, it works at different levels in different industries.GustavoYep, yeah, yep. Yep. I think it's not unique to our industry, I think it's just individual choice of what your preference might be.MaxFor these skilled workers - it's kind of like doctors, lawyers, stylists, they all have their book of clients. So you gotta manage those. All right, well, final question, I asked this to all my guests. Recruiting is fraught with mistakes. And we are all full of biases, as we discussed. So sometimes we make terrible mistakes. Not to - this is not a confessional. And this is - I'm not a Catholic priest. I just want to know, if you could share with our audience something wrong you did in the recruitment space, and what we can learn, a mis-hire you have done in the past.GustavoYeah, I can give you a few. But the one that I can think of is I was working in a different industry. And we were hiring manager-level employees to oversee regions. And we flew a candidate in who on paper had all the - but there was something about the interaction that was just not working. And we could see it. The CEO could see it; because the CEO was involved. I could see it. And the recruiter manager could see it. Yet, we were so desperate, that we decided to move forward.MaxYou could see it, but you couldn't describe it?GustavoNo, no, we all could describe it. But we convinced ourselves that we still needed to proceed because we were desperate. And before this person started, we kind of realized, this is a mistake. But now we have to withdraw the offer. The person has resigned the other job. And the person went - online presence just started. I mean, lambasted us and rightly so. Right. And what I learned at that time is it's, it's one thing for me to say no. And for you to say yes. But when there's three of us say no. And we still proceed. Desperation cannot be the reason why. And I know it's hard for people to process that. Because when you when you're in that, when you're bogged down by doing the work of others because you have that vacancy open and you see somebody that can come in, you need anything, oh, I can now turn it over to this person - doesn't work that way. It takes time. And I tell you from that moment, anytime that I've had the instinct; because most of it is gut instinct. One thing for me to have my gut instinct, but when two other people or at least another person have the same, we have to be very careful that we're not proceeding out of desperation, and really make a decision that we're not going to regret. There will always be bad decisions. Right? But if you're seeing it, others are seeing it and your only reason to hire the person is well, but we need someone right away.MaxThis person can do it on paper. Yeah.Gustavo Yeah, yeah. MaxOh, good. Yeah, sounds painful. And of course, one should doubt his own instinct, but if your instinct and the instinct of a couple of other people are coming at work, then Mother Nature is telling you something; run away.Gustavo I always say it is okay. If you're doubting your instincts. I start with the premise that I know I'm biased. I have my tendencies, my preferences, my way of seeing things and that doesn't make me right. It simply makes me believe something that I have to question to keep it in check. Not a sense of insecurity, but our sense of understanding that In order to work in the environments that I work; I have to work with others. So just because I see it one way doesn't necessarily make me right. Although I may pursue that anyways. But when others are involved, don't go that route, because now you're all in alignment, that you shouldn't do it and you still decide to do it, that - it was stupid. I mean, transparently speaking, it was stupid. We paid for it. It was a pain to deal with it. It didn't get legal too much. But I mean, social media, she put us out there. Internally created a little bit of discomfort. And it was all out of desperation.MaxOkay. Well, I'm sorry you revisited that for us but maybe it'll save someone from experiencing your pain sometime in the future so thanks Gustavo for opening up and for your insights on that unique industry. Really appreciate you coming on to the Recruitment Hackers podcast.GustavoAbsolutely. Thank you for the invite, Max.Max That was Gustavo Serbia from Hair Cuttery giving us a peek into the world of recruiting for hair stylists, a world where you have to sometimes put hair on a mannequin to test technical skills. And where you have to manage the sort of chemistry that works within each salon, where the hiring manager needs to get along well with the team, while at the same time trying to build a uniform standard for hiring. So an interesting balance there at work. Hope you enjoyed it, and that if you're interested in the beautiful world of high-volume recruiting and automation, you'll be back for more, please subscribe and share with other practitioners.

Gustavo Serbia is the Vice President of Human Resources for Hair Cuttery….a Retail chain in the beauty space with over 5,000+ employees across 10 states. There he leads the planning and execution for the entire employee life-cycle, including employee engagement, compensation, benefits, learning and development, employee relations, recruiting, and employment branding. BTW You can check out their career brand at… haircutterycareers.com   Are you ready for a new year of recruiting?    What will you be focusing on this year as far as refining your TA strategy? Give us a sense of your hiring needs on a yearly basis, can you break down some of the numbers for the audience? As well as types of positions? Size of your recruiting team? Do you do sourcing in house for certain roles? What is in your recruiting technology stack?  How effective is paradox/chat bot for recruiting?  You have the task of recruiting for commission only roles… describe that challenge? How do you recruit for a commission only role…what's the most important thing to do for this type of recruiting? What do you look for in a recruiter?

Episode is sponsored by JCPenney Salon https://jobs.jcp.com/search/salon-professionals/jobs (https://jobs.jcp.com/search/salon-professionals/jobs) Interview with Jose Rojas A seasoned color specialist with a penchant for boldness, Jose Rojas has worked as a Chicagoland regional training artist for Hair Cuttery Family of Brands for two years and with the company for six years. Operating from Hair Cuttery's Hunt Club location in Gurnee, Illinois, Jose strikes a careful balance between creating color perfection—specializing in balayage and vivid applications—and fostering a genuine sense of trust from behind the chair and making every guest look and feel better ultimately about themselves. Jose's most significant professional experiences include his time spent working with the education team at the American Beauty Show in Chicago, where he not only presented his work and helped prep models but lived out a dream five years in the making. Through his work at Hair Cuttery, Jose has evolved from a shy newcomer to a passionate, social educator who is not afraid to use color in new and striking ways. Jose had participated in color and style campaigns and events including The World of Dance Event with Paul Mitchell and also Chicago Fashion Week. Follow Jose's color journey on IG @yose_hair2 or on TikTok @yosecreates. https://www.instagram.com/yose_hair2/ (https://www.instagram.com/yose_hair2/)  https://www.tiktok.com/@yosehair (https://www.tiktok.com/@yosehair) News from TheTease.com https://www.thetease.com/what-you-need-to-know-about-the-tiktok-famous-butterfly-haircut/ (https://www.thetease.com/what-you-need-to-know-about-the-tiktok-famous-butterfly-haircut/) https://www.thetease.com/sandy-liang-drops-new-nostalgia-inducing-hair-accessories/ (https://www.thetease.com/sandy-liang-drops-new-nostalgia-inducing-hair-accessories/) https://www.thetease.com/tanner-fletchers-ss23-spring-fling-presentation-celebrated-inclusivity-with-its-retro-hairstyles/ (https://www.thetease.com/tanner-fletchers-ss23-spring-fling-presentation-celebrated-inclusivity-with-its-retro-hairstyles/) More from TheTease: Instagram: @https://www.instagram.com/readthetease/ (readthetease) Instagram: @https://www.instagram.com/kellyehlers/ (KellyEhlers) Instagram: @https://www.instagram.com/eljeffreycraig/ (eljeffreycraig) Web: http://www.thetease.com/ (TheTease.com) Email: VolumeUp@TheTease.com Credits: Volume Up is a Tease Media production. This episode was produced by Monica Hickey and Madeline Hickey. Brian Daly is our editor and audio engineer. Thank you to our creative team for putting together the graphics for this episode.

On this week's live broadcast, I am excited to have Traci Wilson join me for an inspired retail leadership conversation. Traci believes people are influenced by a leader that is authentic, open to listening, and able to recognize success. Traci has over 15 years of in-store and headquarters strategic and tactical experience. Traci has led teams in all areas of operations, omnichannel, process improvement, merchandising, and communication documentation for brands such as Ulta Beauty, Charming Charlie, and at The Gap for over 22 years. Join Traci and me for an interesting dynamic conversation about leadership. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/april477/support

After working together for 4 years and then having their employer shut down the business they worked for due to the pandemic, the ladies at Hair Cuttery decided to form Trio Hair Lounge.  And it's been smooth sailing all Summer. See omnystudio.com/listener for privacy information.

On Episode 5 of This Week in South Baltimore, Nate and Kevin discuss closings in the area including Himalayan Bistro, Fresh Cleaners, and Hair Cuttery, and openings including Riverside Taphouse, Patorco, and NovaCare; the cancellation of Light City; and stories of the community rallying around small businesses. 

For the final installment of the “Royal Refinery” series, Apostle Jamie Centeno takes us to the “grooming chair”. It's in this chair, where we make ourselves vulnerable to God's grooming process, and get shaped up to be able to sit on a throne.

A man proposes while asleep, a woman threatens people at a Hair Cuttery, and a congressman tries to bring beer onto the House floor. Which story happened in Florida?

A man proposes while asleep, a woman threatens people at a Hair Cuttery, and a congressman tries to bring beer onto the House floor. Which story happened in Florida?

Listen in as I interview Crystal Murray a hairstylist located in Orlando, FL. Crystal shares balancing motherhood and hair. What she loves about working at Hair Cuttery and more. Enjoy and always remember to drink responsibly.

My first experience with Neil Ducoff was at a dinner on the corner of Clark and Fullerton in Chicago. My father says, "you gotta meet this guy." The three of us go to this tapas place, half a block from my father's salon, slightly elevated above the street, so you can see all the surrounding businesses. We are eating, drinking, and Neil is talking. Neil is always talking. He was talking about the philosophy of Team Based Pay and how screwed up the salon businesses are. It was in 1989, I was a new stylist, young, opinionated, know-it-all and there was only one way to run a salon, and that was the way I knew it-commission. Across the street from the restaurant was a Super Cuts and a Hair Cuttery. The two businesses were practically side by side with one non related business in-between them. When I think of the stupidity of that landlord, it makes me want to scream. Who would put two of the same businesses in the same small building. I saw a movie trailer where two guys had guns pointed at each others heads in a moment of extreme intensity! It was kind of like that. Over lots of food and drink, and as Neil is explaining Team Based Pay, he leans over with his big waggy finger, points at the two chain salons, clearly visible from our table, and says, you know who is paying properly, they are. With added emphasis the pointing lingered. At the time those places were all hourly, not sure if they did bonuses. I said, "No way!" And I told Neil, this old guy with loads more experience than I, that he was crazy, he was wrong and one thousand other thoughts that were going thru my head. After the dinner, I was talking to my father, an award winning salon owner and visionary in the salon world, that stylists would never go for a pay scheme like Team Based Pay. 10 Years later I found myself in Connecticut at one of Neil's seminars and my wife Pam and I now have 4 salons all on Neil's pay system that are Top 200 for 15 years!  And I read the other day, the Hair Cuttery opened it's 900th location. Go figure!In this podcast you can hear for yourself if Neil is worth listening to. 

The gang is back and hitting it just a bit harder. Ville Platte Dane's Mom is OK. Dane is a Mouth Breather. Halloween. No grabbing the pussy on Fox News. Dane does The News. Call the comment line at (377) 366-1606. Thanks for listening.

PARTY CITY, FACIAL HAIR, CLOGGED NOSES, MY SISTER, MOVIE TAVERN, JAMES BOND, MOVIES, IDRIS ELBA, HAIR CUTTERY, SMALLTALK, JAZMINE'S DAD, COME ON

In the late 1990's, feminist and anti-racist activist Peggy McIntosh described white privilege as "an invisible weightless knapsack of assurances, tools, maps, guides, codebooks, passports, visas, clothes, compass, emergency gear, and blank checks." The invisible knapsack metaphor persists today as a way of introducing people to the concept of privilege. It comes in many forms - male, white, straight, cis, able-bodied, and other identities all confer certain benefits - but the suggestion of privilege can spark emotional denial. On this week's show we talk about white privilege and how it manifests itself in our culture, with Dr. David Owen. He's an associate professor of philosophy at UofL, and is on the local planning committee for the White Privilege Conference, coming to Louisville this Spring. In our Juicy Fruit Segment, we bring you the story of a hairstylist in Prince George's County in Maryland, who was fired when his HIV-positive status was discovered by his boss. We also dissect Sarah Silverman's controversial equal pay video (and the enduring phenomenon of the celebrity non-apology-apology), and how gay-friendly comics often miss the mark when they stray into race- or gender-related humor. And finally, we celebrate National Dessert Month! Jai goes through a list of the most popular desserts in the US and we try to guess what they are. Did we agree with the choices? Let's just say this week marks the first time the phrase "rot-gut dessert" was ever uttered on Strange Fruit. (Photo courtesy of White Privilege Conference) Links: www.whiteprivilegeconference.com Unpacking the Invisible Knapsack, by Peggy McIntosh http://amptoons.com/blog/files/mcintosh.html Sarah Silverman's Equal Pay Video Faces Backlash http://www.huffingtonpost.com/2014/10/13/sarah-silverman-equal-pay-video-backlash-transgender_n_5978038.html Hair Cuttery over termination of HIV-positive employee http://www.baltimoresun.com/business/bs-bz-haircuttery-hiv-firing-20141009-story.html 10 Most Popular Desserts in America http://recipes.howstuffworks.com/food-facts/5-most-popular-desserts-in-america.htm

Despite having a bigtime name behind them, businesses like McDonalds, Hair Cuttery, and Century 21 are all small businesses.   They’re franchises, and most of the time they’re owned by someone in your area.   There are challenges inherant to marketing a franchise small business, however, not the least of which is that people don’t […] The post Startup BizCast #69 – Marketing for Franchisees (Sherri Fishman) first appeared on EndGame Public Relations.

Despite having a bigtime name behind them, businesses like McDonalds, Hair Cuttery, and Century 21 are all small businesses.   They’re franchises, and most of the time they’re owned by someone in your area.   There are challenges inherant to marketing a franchise small business, however, not the least of which is that people don’t […]