Podcasts about intellishift

Navigating your Customer Success Career with Kristi FaltorussoIn this episode of the Customer Success Pro podcast, Anika Zubair interviews Kristi Faltorusso, a four times Top 25 Customer Success Influencer award winner and CCO at Client Success. Kristi shares her remarkable journey from a marketing professional to becoming a leading figure in the SaaS and customer success (CS) space. She highlights the importance of passion, hard work, and taking calculated risks in her career trajectory, culminating in her current role where she significantly impacts her organization and the CS community. The discussion also explores the evolving landscape of customer success, the importance of continuous learning, and the potential of AI in transforming CS strategies. Kristi offers invaluable advice to aspiring CS professionals, emphasizing the need for a data-driven approach, proactive customer engagement, and the courage to pivot when necessary. The conversation is a blend of personal anecdotes, professional insights, and practical tips, making it a must-listen for anyone interested in building a successful career in customer success.Timestamps:00:00 Welcome to the Customer Success Pro Podcast!01:04 Spotlight on Kristi Faltorusso: A Customer Success Trailblazer06:11 Kristi's Journey: From Marketing to Chief Customer Officer11:17 The Reality of Achieving Work-Life Balance in Leadership13:08 Kristis's Future Ambitions Beyond the CCO Role20:35 Securing a Customer Success Seat at the Executive Table27:13 Navigating a Non-Conventional Path to the C-Suite31:00 The Importance of Leadership and Passion in Your Career35:04 Insights into the Role of a Chief Customer Officer43:19 Addressing Gender and Career Progression in Tech45:36 Quickfire RoundConnect with Anika:LinkedInYouTubeTikTokSignup for my newsletter: https://thecustomersuccesspro.com/subscribe/Website: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyConnect with Kristi:LinkedinKristi Faltorusso is a distinguished Customer Success Executive, recognized for her exceptional expertise in building, scaling and transforming Customer Success organizations within high-growth B2B SaaS companies. With a career spanning over 12 years, Kristi has been instrumental in guiding numerous companies through the strategic redefinition of Customer Success, resulting in heightened retention rates, sustained revenue growth, and amplified customer advocacy.Having held pivotal roles in renowned organizations such as BrightEdge, Sisense, BetterCloud, and IntelliShift, Kristi has consistently demonstrated her leadership prowess in steering Customer Success and Experience teams. Presently, as the Chief Customer Officer at ClientSuccess, a leading provider of Customer Success Management solutions, Kristi spearheads Customer Success, Technical Support, and Consulting initiatives. In her current capacity, she continues to drive transformative outcomes, aligning her passion for customer-centric strategies with a commitment to delivering unparalleled value.Music by AudioCoffee: https://www.audiocoffee.net/

In this enlightening episode of the Sustainable Supply Chain podcast, I had the pleasure of hosting Erin Gilchrist, VP of Fleet Evangelism at IntelliShift, and host of the Straight Talk on Fleet podcast. Erin brought a wealth of knowledge and practical advice to the table, discussing the multifaceted approach needed for achieving sustainability in fleet management beyond the simple transition to electric vehicles.We delved into the significance of leveraging technology and data to enhance fleet safety, efficiency, and sustainability. Erin highlighted the critical role of telematics in monitoring and managing fleet operations, advocating for a data-driven strategy that supports informed decision-making.An interesting point Erin made was about the importance of internal collaboration within organisations. By bringing together legal, HR, operations, and supply chain teams, fleets can develop comprehensive sustainability plans that align with organisational goals and drive significant improvements.Erin also shared valuable insights on change management and the necessity of setting realistic sustainability goals, reminding us that progress in sustainability is a journey, not a sprint. It's about making incremental changes and adapting to new technologies and practices that collectively contribute to a more sustainable future.Whether you're a fleet manager looking to embark on a sustainability journey or someone passionate about the intersection of technology and environmental stewardship, this episode offers actionable insights and thought-provoking discussions on making fleets more sustainable and efficient.Tune in to discover how IntelliShift is aiding fleets in navigating the complexities of sustainability and learn practical steps you can take today to make a meaningful impaBusiness Beyond Borders: Impactful Insights for AccountantsEmpowering Accountants: Explore Trends, Strategies, Global Staffing & Impactful Insights!Listen on: Apple Podcasts SpotifySupport the showPodcast supportersI'd like to sincerely thank this podcast's generous supporters: Lorcan Sheehan Krishna Kumar Olivier Brusle Alicia Farag Joël VANDI Luis Olavarria Alvaro Aguilar And remember you too can Support the Podcast - it is really easy and hugely important as it will enable me to continue to create more excellent Digital Supply Chain episodes like this one.Podcast Sponsorship Opportunities:If you/your organisation is interested in sponsoring this podcast - I have several options available. Let's talk!FinallyIf you have any comments/suggestions or questions for the podcast - feel free to just send me a direct message on Twitter/LinkedIn. If you liked this show, please don't forget to rate and/or review it. It makes a big difference to help new people discover it. Thanks for listening.

Today on the show, we have Kristi Faltorusso, the Chief Customer Officer at ClientSuccess. In this episode, Kristi shares her journey from IntelliShift to her current role, revealing how her experiences have shaped her approach to customer success.Kristi then discusses the transformative impact of AI on customer success strategies, emphasizing how these technologies are streamlining processes, enhancing efficiency, and unlocking new potential for both teams and customers. We then explored the crucial role of content in building successful customer relationships, underscoring the evolving nature of customer success roles.We wrapped up with Kristi addressing the challenges and opportunities presented by the current market conditions where she provided practical advice on optimizing customer success strategies and highlighted the importance of being agile and proactive in this ever-changing landscape.As usual, we're excited to hear your thoughts on this episode, and if you have any feedback, we would love to hear from you. You can email me directly at Andrew@churn.fm. Don't forget to follow us on Twitter for more updates.Mentioned Resources:ClientSuccessIntelliShiftKristiFaltorusso.comChatGPT

January 8, 2024, Live Stream had guest Erin Gilchrist from IntelliShift discussing are pest management professionals considered professional drivers. Contact Erin Gilchrist at http://intellishift.com or on LinkedIn https://www.linkedin.com/in/erin-gilchrist-rugg/ Check out the new Pest Posse TV experience at www.pestpossetv.com Get your copy of the best-selling book Fundamentals of Pest Control Sales at www.pestposse.net/Sales Get The Pest Posse swag today at pest-posse-general-store.creator-spring.com/

Erin Gilchrist, Vice President of Fleet Evangelism at IntelliShift discusses the importance of fleet management and how her podcast Straight Talk on Fleet provides a great resource for fleet managers and anyone that is responsible for managing any size fleet. Listen to Straight Talk on Fleet https://intellishift.com/stof-podcast/ Contact Erin at erin.gilchrist@intellishift.com Check out the new Pest Posse TV experience www.pestpossetv.com Get your copy of the best-selling book Fundamentals of Pest Control Sales www.pestposse.net/Sales Get The Pest Posse swag today at https://pest-posse-general-store.creator-spring.com/?

Artificial Intelligence Dash Cams With Erin Gilchrist of IntelliShift Dash Cams are common place in the trucking industry but are you getting the real information. Artificial Intelligence has now entered the dash cam arena and we talk with Erin Gilchrist about how they work and how they affect truck drivers in the trucking industry today. You can learn more about IntelliShift at www.intellishift.com  This episode is sponsored by RIMS Transport who is looking for owner operators and drivers to  work cross border operations out of Hamilton Ontario. You can learn more about the opportunities at www.rimstransport.com   This episode is sponsored by C.A.T. Transport offering flexible work options, pet friendly programs, and is one of the Best Managed Carriers in Canada. Learn more at www.cat.ca  or call 1-800-363-5313   DriverCheck is a leader in drug and alcohol, cognitive, and workplace testing helping employers have a safe workplace for their staff. Learn how DriverCheck can help you be safe at www.drivercheck.ca   About the Show LISTEN TO THE PODCAST- The show is available at www.theleadpedalpodcast.com  , ITunes, Stitcher, Spotify, Tunein, iHeartradio, SoundCloud, and other popular podcast platforms. Thanks for listening JOIN THE LEAD PEDAL PODCAST FAN CLUB  www.TheLeadPedalPodcastFanClub.com  LISTEN TO LEAD PEDAL RADIO at www.LeadPedalRadio.com  The Lead Pedal Podcast for Truck Drivers talks all things trucking for people in the transportation industry helping them improve their business and careers. Interviews with industry professionals and truck drivers, trucking information, and other features on the industry are meant to be helpful for truck drivers and those in transportation. The Lead Pedal Podcast for Truck Drivers has main episodes released every Monday, Wednesday, and Friday with bonus material on other days. You can learn more about the host and show on our website and make sure to SUBSCRIBE to the show on your favourite podcast platform. www.theleadpedalpodcast.com  What does The Lead Pedal Podcast mean? The Lead (pronounced - Led) stands for acceleration or fast-track of your career or business. It is a play on words and we certainly are not here promoting speeding in the industry. We are hoping this information will help you become a professional driver faster than if you didn't know about many of these topics. Are you enjoying the show? If so we would appreciate you leaving us a rating and review on iTunes or on your favourite podcast platform. www.theleadpedalpodcast.com  Join The Lead Pedal Podcast Fan Club where are loyal fans get first chance at specials, discounts on merchandise and much more.The club is free to join and you can learn more at www.theleadpedalpodcastfanclub.com   

About the Episode Another natural, authentic and insightful conversation on this week's podcast episode. Our host, Kellie Lucas, chats with Kristi Faltorusso about empowered accountability, servant leadership, working in trusted partnerships with mutual respect alongside our people as well as our customers. They talk about the power and importance of our words and actions, as leaders, as every experience provides the basis for learned behaviour, for someone out there, even if you don't realise they are taking notice. They talk about being in the people business, doing good work for real people. As Kristi says: Being in the people business is how you drive a business. We couldn't agree more Kristi! The best thing about this epsiode? They had plenty of laughs and shared words of affirmation sprinkled in amongst the wisdom... Take a listen and let us know your thoughts on the topics discussed and insights shared. About Kristi Kristi Faltorusso is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade she's helped many companies redefine Customer Success resulting in increased retention, long term revenue growth and customer advocacy. Kristi has led Customer Success and Experience teams at companies like BrightEdge, Sisense, BetterCloud and IntelliShift and has supported customers of all sizes. Currently, she is the VP of Customer Success at ClientSuccess, a leading Customer Success Management solution, where she leads Customer Success, Technical Support and Consulting. In addition, Kristi is also the Founder of CS Real Simple, a content experience, supporting the simplification of Customer Success for Executives, CS Leaders, CPSs and more. How to connect with Kristi and their initiatives LinkedIn: Kristi Faltorusso Website: Keeping CS Simple

Kristi Faltorusso, VP - Customer Success, IntelliShift, speaks at SparrowCast on the best ways to get through the COVID-19 pandemic successfully.

Twenty years ago, fleet managers provided drivers with paper maps and driver scorecards and wished them well on their delivery. Today, fleet managers and drivers have taken on an entirely new roll: technology professional. With advanced telematics tracking solutions and the development of AI and machine learning in recent years, those in the fleet world have become innovators and adapters in their own right, using new technology to optimize routes, IoT for preventative maintenance, and AI video monitoring technology to capture a driver’s every move to keep them as safe as possible. IntelliShift, a connected vehicle, and asset management solution, has been around for two decades of this transformation through their parent company, VTS, and has seen first-hand how driver behavior monitoring solutions like their AI Video has led to fewer accidents and lives saved. John Cunningham, founder, and CEO of IntelliShift (and VTS), discusses how roles have drastically changed in fleet management over the last twenty years he’s been CEO. He also shares how customer behaviors have shifted with this transformation and the futuristic tech he foresees taking center stage in fleet management – think virtual reality and electric vehicles.

In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

In this episode, we have Kristi Faltorusso, VP - Customer Success at Client Success. She was named one of the Top 25 CS Influencers 2020. Kristi is a seasoned CS leader and has transformed the CS function at high-growth, B2B SaaS companies like IntelliShift and BetterCloud. In this episode, we talk to Kristi about her kickoff model. She covers the following topics: Complexities with implementations that include a hardware component What got her thinking about the Partnership Kickoff Model What the Partnership Kickoff Model is about Managing expectations with executive stakeholders of an implementation project … and more.

In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

In this episode, our host Anika Zubair chats with the inspiring Kristi Faltorusso, VP of Customer Success at IntelliShift, on switching from a reactive to proactive CS.When establishing their CS team, many organizations start with a reactive business strategy, responding to unanticipated issues only after it occurs. Shifting the mindset to a proactive strategy can enable the team to anticipate those issues, therefore eliminating the problems before they appear. So, how do you make that shift from firefighting churn to a lean and mean proactive CS machine?Podcast enquiries: sofia@planhat.com

Kristi Faltorusso, VP of Customer Success at IntelliShift, joins Megan on this episode of The Unwritten Playbook to talk about not letting other people impose limitations on your life or your work. Kristi and Megan quickly got personal sharing their personal stories of growing up living a life for others and how they broke away to take more ownership of living life and building a career on their terms.

In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Today I'm talking to one and only - Kristi Faltorusso. She has been an absolute star in 2020. Kristi is a Vice President of Customer Success at IntelliShift, Customer Success Coach, and she won some prestigious awards in 2020, such as Top 25 Customer Success Influencer and Gainsight GameChanger Product VIP Award. Kristi has been involved in hundreds of different podcast episodes this year, round tables, webinars, conferences... and the list goes on. She is a very valuable and active member of global CS community, always making the time to connect with peers, mentor, and talk about the industry. Yes...you may be wondering how she does it all? I'm with you on that one! She is sharing some tips on prioritising your time and making sure you spend time on what is important to you. What are we talking about? - Hiring in Customer Success - how to advocate for women during hiring process - Compensations and the gender pay gap - How to find out your market value - Stats on men vs women hiring for leadership roles - Tips for succeeding in your career. Connect with Kristi on LinkedIn - https://www.linkedin.com/in/kristiserrano/

In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Kristi Faltorusso discusses Transformation Management for CS in the fleet & transportation industry. Are your teams carrying our due diligence before going into meetings with customers? Hear about the impact of identifying the 'voice of the customer' for revenue retention with better processes and engagement that help teams align with customers better to see success faster. Follow Precursive on: Linkedin: https://www.linkedin.com/company/precursive Twitter: https://twitter.com/precursive Facebook: https://www.facebook.com/precursive/

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: Renewal management and how to look at the customer motions of your team Relationship management and staying transparent with your customers to drive outcomes -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: How to shift CSMs between accounts and maintain good relationships with our customers Changing the talk track to fit your customer segments and training your CSMs The age-old question in your career: Do you become a manager or an Individual contributor? -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: How can CSMs help launch a product Transforming from bookings to customer success focus Economics of a SaaS business and funding sources Technology and content marketing helping long-tail retention -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: Where should customer success report In the organization How do move up Into the executive team Build renewal and retention models In B2B SaaS organizations -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/ Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: Gain Grow Retain launch! Voice of Customer Programs (Including NPS) Customer Advisory Boards and how they can be effective Sales and Customer Success - who owns the account? -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/ Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: Relationship mapping at organizations Too dependent on relationships How does your customer make money? Freemium, proof of concept and pilot - how are you onboarding customers and applying customer success resources? Customer success and customer support In B2B SaaS -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/ Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: Coming In as a new leader at an organization Business-case with the CFO Gainsight Pulse: how do you execute so fast on your 120-day plan? Evaluating talent and presenting current employees with new job offers Management frameworks for teams Big goal: developing the customer journey Transactional mindsets versus retention mindsets -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/ Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: Joint Success Plans Customer Marketing Customer Health Executive Sponsors Top Qualities In CSMs -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/ Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach