Podcasts about renewals

Want to scale your property management or co-hosting business past 10, 20, 50 listings? Book a call here: https://strsecrets.com/applyConnect with Mike Reilly : https://www.instagram.com/mikereillync/Most operators think busy season is the worst time to look for new properties. Mike Reilly just signed 7 new contracts that prove them wrong.Last quarter his team at NC Stays reached out to 1,000 homeowners. They opened 68 real conversations. They signed 7 new properties, and 19 more deals are still on the table. And all of it started in the middle of peak season.Why? Because of one thing most operators never check: the 90 day notice window. Most management contracts renew in the fall. If a homeowner wants to leave their property manager, they have to say so 90 days before the contract renews. So if you wait until September to start talking to owners, they're already stuck for another year.In this 18 minute training, Mike walks through his COHOST funnel step by step:C: Create awareness. A simple website, social posts, and a list of homes you want.O: Open the conversation. Send a free 5 minute video showing the owner what they're missing. Don't ask for a meeting.H: Hold the discovery call. This is where deals are really won, and where you filter out bad-fit owners.O: Offer your solution.S: Sign the contract. Including the $2,500 upgrade rule Mike puts in every contract.T: Take over and onboard. This pairs with last week's onboarding episode.Plus the story of a beach house owner losing $30,000 to $40,000 a year because his best photo was buried at spot #68 in his listing. And why it takes about 4.5 calls before an owner signs.If you have no new leads right now, this episode shows you why. Save it.Want the owner contact lists, the CRM, and a community of operators growing past 50 listings? Check out the STR Secrets Mastermind: [LINK]New episodes every Monday.

Want to scale your property management or co-hosting business past 10, 20, 50 listings? Book a call here: https://strsecrets.com/applyConnect with Mike Reilly : https://www.instagram.com/mikereillync/Most operators think busy season is the worst time to look for new properties. Mike Reilly just signed 7 new contracts that prove them wrong.Last quarter his team at NC Stays reached out to 1,000 homeowners. They opened 68 real conversations. They signed 7 new properties, and 19 more deals are still on the table. And all of it started in the middle of peak season.Why? Because of one thing most operators never check: the 90 day notice window. Most management contracts renew in the fall. If a homeowner wants to leave their property manager, they have to say so 90 days before the contract renews. So if you wait until September to start talking to owners, they're already stuck for another year.In this 18 minute training, Mike walks through his COHOST funnel step by step:C: Create awareness. A simple website, social posts, and a list of homes you want.O: Open the conversation. Send a free 5 minute video showing the owner what they're missing. Don't ask for a meeting.H: Hold the discovery call. This is where deals are really won, and where you filter out bad-fit owners.O: Offer your solution.S: Sign the contract. Including the $2,500 upgrade rule Mike puts in every contract.T: Take over and onboard. This pairs with last week's onboarding episode.Plus the story of a beach house owner losing $30,000 to $40,000 a year because his best photo was buried at spot #68 in his listing. And why it takes about 4.5 calls before an owner signs.If you have no new leads right now, this episode shows you why. Save it.Want the owner contact lists, the CRM, and a community of operators growing past 50 listings? Check out the STR Secrets Mastermind: [LINK]New episodes every Monday.

With home and car insurance premiums skyrocketing well past the inflation rate, loyal customers are bearing the financial brunt. Finance expert David Koch joined Gary to reveal how taking just 15 minutes to shop around can save you hundreds on your annual bill.See omnystudio.com/listener for privacy information.

Schosset Howe, is an experienced Mortgage Broker with a demonstrated history of working in the financial services industry. Skilled in Construction Loans, Mortgage Marketing, Renewals, Home Equity, and Debt Consolidation. Strong finance professional graduated from centennial college.As a wife, loving mom and a dedicated caregiver, I bring compassion, resilience and balance to everything I do. My personal journey has shaped a strong sense of responsibility and empathy-qualities that deeply inform my professional life.My years spending in the financial services world, crunching numbers, and living a tight schedule - I decided to take a leap and started this online business. I wanted more freedom, flexibility, and honestly more fulfillment and also the income potential is amazing.Now I use my experience to help others do the same in this online business. It's not always easy, but it's absolutely worth It .#schossethowe #patricewilliams #joanblair #marketing #mortgagebroker #livewithcdtalkshow #chrispomay https://www.schossethowe.com/https://www.joanblair.ca/https://www.ptricewilliams.com/https://beacons.ai/chrisdpomayhttps://www.cameo.com/chrispomay book a personalized video message from yours truly CDP! https://www.paypal.com/paypalme/chris... if you like to support my media content on my You Tube Channel. https://podcasts.apple.com/ca/podcast...Want to create live streams like this? Check out StreamYard: https://streamyard.com/pal/d/54200596

Six months in, Amanda Moran, is rebuilding customer success from scratch.She spent eight years at LinkedIn mastering the old playbook: rules, workflows, perfectly timed emails. Now she's VP of Digital Customer Success at Darktrace, a cybersecurity company betting its future on securing AI itself.But she's stuck on the question keeping every CS leader up at night. Autonomous agents aren't here. You can feel them coming. So what do you build right now, without wasting months on work the agents will replace?Josh Schachter pushes into the hard parts: the data nobody connects, and why the next cybersecurity battle is the AI you're about to deploy.This one's for anyone building toward a future that hasn't arrived.---Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.---What you'll learn- Why rules-based outreach is on its way out, and what comes next- How to build CS today without locking in throwaway automation- The pooled support model behind 5 people serving 10,000 customers- Why agentic AI is cybersecurity's next frontier- The hidden signals in community and learning data- What CS leaders are all quietly trying to figure out--- Timestamps0:00 - Preview & Introduction1:42 - Meet Amanda Moran & Overview of Darktrace3:00 - Transitioning from LinkedIn to cybersecurity4:03 - Building AI-driven email engagement6:50 - The Digital CS org at Darktrace 9:20 - The pooled model11:39 - Renewals at Darktrace12:45 - Securing AI itself: the July launch14:17 - Internal AI enablement15:17 - Building CS before the agents take over17:50 - The data problem20:10 - The in-between phase nobody has cracked---Josh is writing a book on building customer relationships. Follow his journey and insights at www.joshschachter.com---Where to Find the GuestAmanda Moran: https://www.linkedin.com/in/amandammoran/---Where to Find Josh:LinkedIn: https://www.linkedin.com/in/jschachter/Unchurned Substack: https://unchurned.substack.com/

Kristen McGarr has spent over 20 years helping businesses implement CRM systems that actually work. Her core belief is that the future of CRM isn't about more technology, it's about more humanity. For CPA firm owners who have tried a CRM, abandoned it, or never started one at all, that perspective changes the conversation entirely.Kristen is the founder of Adroit Insights and CRM Growth, a growth strategist, fractional chief revenue officer, and CRM implementation specialist. She works across platforms like Zoho, HubSpot, and ActiveCampaign, and she is known for making complex systems genuinely approachable. In this conversation, she gets specific about the problems she sees most often in accounting firms: systems that are over-configured, features that never get used, and adoption that stalls because the CRM feels like administrative work rather than a growth tool.The most actionable part of this episode is Kristen's framework for building a pipeline when you have never tracked one before. She calls it the three R's: renewals, referrals, and recent conversations. For renewals, look at one-off projects that could become recurring revenue and clients you haven't heard from yet this year. For referrals, send a simple email during busy season asking for introductions and reviews. For recent conversations, think about who mentioned a challenge you rolled right past without addressing. The irony, as Kristen points out, is that tax season is exactly when firms have the most contact with clients and the most opportunity for all three, even though it feels like the worst possible time.Kristen's approach strips away the complexity that keeps most firms from ever getting real value out of a CRM. Her advice is consistent throughout: start simple, solve for the 90% of problems you actually have, and build a system that can grow with you rather than one you have to replace in a year.This episode is for firm owners curious about what a CRM can actually do for their practice when implemented well, leaders wondering how to maintain business development momentum through busy season, practitioners ready to build a pipeline but unsure where to start, and anyone who has tried a CRM before and walked away frustrated.Timestamps:00:00 - Brannon Poe intro and podcast welcome 00:14 - Introducing Kristen McGarr, founder of Adroit Insights and CRM Growth 00:57 - Kristen's core belief: the future of CRM is humanity, not more technology 01:17 - Why most CRM implementations fail: adoption and overcomplicated configuration 02:07 - The demo trap: why what you see is rarely the off-the-shelf product 02:47 - Most firms use only 10 to 20% of their CRM's actual functionality 03:03 - Where AI fits into CRM today and why it shouldn't be trusted 100% 03:56 - Signs a CPA firm is ready to scale versus needing to fix its foundation first 04:17 - Why consistency and predictability matter more than fast growth 05:02 - How predictable, even revenue throughout the year affects accounting firm valuation 05:48 - The tax season surge and dip problem and how to create more consistency around it 06:05 - Why business development gets dropped during busy season and how to fix that 06:37 - The growth-ready system: templated outreach that still sounds like you 07:49 - How to automate personalized outreach without doing it manually every time 08:21 - Why spacing out outreach matters more than frequency 08:41 - Turning client education into shareable case study content for prospects 09:17 - The three R's: renewals, referrals, recent conversations 09:36 - Renewals: how to spot recurring revenue opportunities in your existing client base 09:53 - Referrals: why sending referral emails during busy season is low effort, high return 10:26 - Recent conversations: catching the tax planning and advisory needs you rolled past 11:09 - The irony of tax season: it's your busiest time and your biggest pipeline opportunity 11:31 - Why a transactional accounting firm cannot function well without a CRM 11:53 - Kristen's three-part CRM checklist: integrations, reporting, and flexibility 13:06 - Funny story: the vendor lesson that led to building an internal team 14:22 - Why trusting your gut early on a bad vendor fit saves time and money later 14:55 - How building an internal team improved client satisfaction across the firm 15:29 - Why picking technology vendors is especially hard for relationship-focused accountants 15:55 - The value of trusted resources and networks when evaluating new tools 16:11 - Book recommendation: "Never Split the Difference" by Chris Voss 17:09 - Where to find Kristen: LinkedIn and CRMgrowth.comBook Recommendation: Never Split the Difference by Chris Voss

This is Part 12 in a series celebrating the 40th Anniversary of Harvard University Press' 1985 publication of Richard A. Epstein's "Takings: Private Property and the Power of Eminent Domain." We continue our celebration of this anniversary with a fair use and transformative reading, taking a close look at ch. 7 continuing in the same section which Richard calls ""Takings Prima Facia," which takes a look at selling Eagle feathers when mere possession is a crime, as well as rights to disposition in leasehold renewals. He titles chapter 7, "Rights of Disposition and Contract" because he's taking a look at what the judiciary often misses in the panoply of takings reached by the Eminent Domain Clause and the American constitutional order, how these things interact and hang together, ensconced as it is in the purpose of the Constitution. That moral purpose is the protection of individual liberty against claims by a simple majority in a democracy, or judicial or executive fiat, or by the government in any other way in a taking of private property. It's also a good reflection on nature of property per se, whether public or private. For governments are owners as well as takers of property. Today we discuss his chapter 7 from pp. 74 to the top of p. 80. At the end, this episode concludes with a Chaplain's corner, with a reading of Psalm 142 in the KJV and January 31st in Streams in the Desert (Cowman Publications, Lost Feliz Station Lost Angeles, Calif. 1925 original non-woke edition). Excellent stuff here. Excellent. Every college student should read this book. It's a superb introduction to the political philosophy of the American regime. Praise the Lord. We'd like to thank Harvard University Press for making this material available and Richard Epstein for writing it. Make sure you buy the book and follow along. It's very important for you to have your own copy on your own bookshelf, and to begin to master this material. Support your local book dealer. See if they have a copy of it, or if they'd mind keeping an eye out for you. I always encourage buying physical books, objects you can have, hold, cherish, learn from, display on your bookshelf as a topic of conversation, things you can pass on to the next generation with your notes in them, things that do not depend upon electricity. Toward that end: Go to Harvard University Press for more selections available for purchase. Please support the publisher and your local booksellers. The Republican Professor is a pro-correctly-contemplating-property-rights podcast. The Republican Professor is produced and hosted by Dr. Lucas J. Mather, Ph.D. Warmly, Lucas J. Mather, Ph.D. The Republican Professor Podcast The Republican Professor Newsletter on Substack https://therepublicanprofessor.substack.com/ https://www.therepublicanprofessor.com/podcast/ https://www.therepublicanprofessor.com/articles/ YouTube channel: https://www.youtube.com/@TheRepublicanProfessor Facebook: https://www.facebook.com/TheRepublicanProfessor Twitter: @RepublicanProf Instagram: @the_republican_professor

This summer, a wave of Canadians will open their mail to find a GIC renewal notice, and the new rate won't look anything like the 5% they locked in back in 2023. In this episode of Think Smart with TMFG, we go back to square one on Guaranteed Investment Certificates: what they actually are, why so many people own them without realizing it, and why the timing of this year's renewal wave matters so much. We also dig into one of the biggest drawbacks of GICs: their tax treatment. Interest income is taxed at your top marginal rate, and accumulation GICs can leave you paying tax on money you haven't even received yet. For retirees focused on keeping their tax bill low, we discuss why those forgotten GICs often show up as an unexpectedly high interest line on a tax return. From there, we break down the hybrid and index-linked GICs and liquidity risk, why locked-in money can be a problem inside a corporation or in a pinch, and the liquid alternatives like high-interest savings and money market funds that can serve a similar purpose. Finally, we share practical strategies if GICs are right for you: laddering for liquidity, why you should always negotiate rather than accept the artificially low posted renewal rate, and the importance of watching CDIC coverage limits, especially outside the big five banks.

If you've been coaching for a while, chances are you've already got a client onboarding process and a welcome packet that works. But "works" and "is doing everything it could be doing" aren't always the same thing. In this episode, I'm getting specific about one piece of your business that most practitioners treat as administrative busywork: your client onboarding process. We talk about why a strong welcome packet does so much more than relay logistics — it builds trust before your first session, reduces a new client's anxiety, and can even begin the transformation process before you've met. I also share why client retention, renewals, and referrals so often come down to the quality of this exact container, not your marketing. I'm sharing 6 often-overlooked components I recommend every coach include in their welcome packet or client onboarding documents — the kind of details that even experienced practitioners tend to miss. You'll learn what to include around scheduling, communication expectations, and a few reflection-based questions that help your clients start doing the work before session one even begins. If you've ever wondered why some clients renew and refer enthusiastically while others disappear after a few sessions, this episode will give you a new lens on where to look first. In this episode, you'll learn: Why your client onboarding process directly impacts trust, safety, and the success of your coaching relationship The real reason strong onboarding leads to better client retention, renewals, and referrals 6 details most welcome packets are missing — even from seasoned practitioners How a well-crafted questionnaire can begin client transformation before your first session A new way to look at the "administrative" parts of your business Follow us! If you haven't already, follow the podcast so you get notified about new episodes. Suggest a podcast topic: email us with the subject line "podcast topic!" — info@applieddepthinstitute.com Join our mailing list and get a copy of 55 Effective Breakthrough Coaching Questions: https://applieddepthinstitute.com/podcast-55-questions Hang out with me! Instagram: https://applieddepthinstitute.com/podcast-instagram The Coaching Revolution on Facebook: https://applieddepthinstitute.com/podcast-facebook-group  

Discovering the Demme Learning Support Center is like finding a dedicated partner in your educational journey. In this episode, we talk about support options, online resources, and subscriptions.

Do you want to save money on your mortgage renewal? Dave does! And so do all borrowers! Mortgage renewals, although a normal part of owning a home, can be confusing. While banks often make promises of lower interest rates, determining what is actually the best rate for you requires you to pay attention. On episode #484 of “Let's Talk Money with Dave and Reb”, the co-hosts go through commonly asked questions around mortgage renewals and encourage listeners to give themselves lots of time to look at their options and make the best, and most informed choice available to them. Tune in and listen to today's episode sponsored by Ardron Landscapes. If you are thinking of transforming your outdoor space Ardron Landscapes is your trusted local expert serving Kemptville, Winchester, Merrickville, and the surrounding areas. They specialize in beautiful, long-lasting outdoor features — from natural stone interlock and retaining walls to elegant water features, landscape lighting, and fiberglass pools. Go to ardron.ca to learn more. To order Reb's book Cultivating Trust Expanded Edition: Finding God's Hope and Freedom for Your Finances, go to https://www.amazon.ca/dp/1998412164/ref=sr_1_3?crid=XUVAMAN0TFEY&dib=eyJ2IjoiMSJ9.8x0mkzEbAurMet_Q02DjC1uI9_HBqWQlnPySUgf62Ik9smNv5IQUJVSYBOXp4dhvsmfU3vzJivqJWwrvkTfyLe4uDWay18JChGQ1QWENY4FXHjdhLEkWMLQT8BHP9Lz18vRbIHFrvkyO6ocnHFx7rS2jtZ7WVzmIhw0U7cFRtGtRdvaw7gj3W2qigq_7EBTDZBOEfMVxxeuk405kn921-o-irE3XdWX2KrJ8e0G9W1usTiTi2j-EANx4MC_ygttzlzwj_1qmQC8MCk5LxF6jXTDr1ETe1v3O1q5o0rO4H2g.pybaC103ktXcDYR0puZtPXOBpswpMjPmU0vYc-KTAnc&dib_tag=se&keywords=cultivating+trust&qid=1732127878&sprefix=cultivating+trust%2Caps%2C117&sr=8-3. #morethanenough #finances #money #financialfitness #save #mortgage

On this week's podcast we chatted to Olivier de Matos who is the director general of CropLife Europe, an organisation that lobbies for improved crop protection in Europe for genetic techniques to pesticides and digital technologies. We have a fieldwork update and the grain trends and weather reports. The Tillage Podcast is supported by Bayer Crop Science. Hosted on Acast. See acast.com/privacy for more information.

"Comics Unleashed" ratings have room for improvement, CBS's "Late Show" memo has us feelings a way, Netflix cancellations and renewals, our feelings about the penultimate episode of "Hacks," and Jason checked out "The Bouroughs" See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Going Long Podcast Episode 633: The Leader's Heart - Augusto Abbarchi   "We now know with certainty the power of the cardiac brain in terms of intuition, courage, and connection. What does this mean for a leader?" - an excerpt from book 'The Leader's Heart' by Augusto Abbarchi, of which the author is today's special guest! Billy welcomes Augusto to the show, who with 30 years experience has held senior positions in leading multinational companies in the Information Technology sector throughout his career. His experience includes prestigious roles at SAP as CEO Italy, Chief Operating Officer EMEA, and Global Head of Maintenance. at Software AG as SVP Global Support Services and Global Head of Renewals. Augusto now helps leaders in line with his philosophy found in his book, 'The Leader's Heart'.    ( To see the Video Version of today's conversation just CLICK HERE. ) In today's episode of The Going Long Podcast, you'll learn the following:   [00:24 - 02:20] Billy welcomes and introduces today's special guest, Augusto Abbarchi [02:20 - 05:29] Billy asks Augusto to explain why he is now helping others while living and working under his own terms rather than as part of a corporate construct. [05:29 - 08:44] Augusto shares insights into how leadership is a factor in the disengagement crisis affecting the corporate world currently. [08:44 - 14:54] Billy asks Augusto to explain the connection to sport of the story that led to the development of his key working philosophy involving heart.  [14:54 - 17:34] Augusto explains how to balance the world of numbers and their importance in business and being the best version of yourself.  [17:34 - 20:40] Billy asks Augusto what drove her to focus on a space that nobody else currently was. [20:40 - 24:30] Augusto explains how she identifies and predicts problems that start ups will find and how she works out solutions for them. [24:30 - 26:28] Augusto shares advice for those who want to lean into trying something new when certain kinds of leverage aren't immediately available. [26:28 - 34:03] Billy asks Augusto to describe how people can learn to trust their heart-brain. [34:03 - 39:09] Augusto talks more about the importance of fundamental connections and how it all works. [39:09 - 42:02] Billy asks Augusto to share more about his book and how he is helping people today. [42:02 - 44:16] Augusto shares the message that she would like to hear from himself three years from now. [44:16 - 46:44] Billy sums up all we've learned from Augusto today and asks him to share the best ways we can get in contact and find him online. [46:44 - 48:24] Billy wraps up the show.   How best to get in touch with and find out more about Augusto Abbarchi: LinkedIn: https://www.linkedin.com/in/augusto-abbarchi-a7a91/    Website: https://augustoabbarchi.com/    "The Leader's Heart" -  book: https://www.amazon.co.uk/Leaders-Heart-Leadership-beyond-rationality/dp/B0GWYZW4XY    If you're a corporate executive who wants to make your role optional, then grab your FREE ebook with Billy's proven 3 step process at:  www.makeitoptional.com What you can expect to get out of this ebook: Learn how to achieve corporate optionality Gain true control over your career Turn corporate skills into personal assets With 26 years of experience in corporate sales leadership, achieved optionality through multiple income streams, Billy has helped dozens of executives build their paths to take control of their time. This free ebook gives you everything you need to identify, plan, and take control of your career while building financial optionality, leveraging your skills, and start living your IDEAL day - today! Go to: www.makeitoptional.com Click the above link or just copy and paste the following directly into your browser to sign up and get your free ebook: https://www.makeitoptional.com/?utm_source=podcast&utm_medium=social&utm_campaign=p2olm  To see the Video Version of today's conversation just CLICK HERE.   How to leave a review for The Going Long Podcast: https://youtu.be/qfRqLVcf8UI     Be sure to connect with Billy!  He's made it easy for you to do…Just go to any of these sites:   Website: www.billykeels.com Youtube: billykeels Facebook: Billy Keels Fan Page Instagram: @billykeels Twitter: @billykeels LinkedIn: Billy Keels

What if the biggest opportunities in your accounts are being left on the table because you are treating champions like power users instead of strategic partners?In this episode, I'm breaking down the five specific ways top performing CSMs use champions to drive adoption, expansion, and renewals without carrying the entire account on their back.I'm sharing the exact plays I used throughout my CS career, why most CSMs are thinking about champions the wrong way, and how to turn your internal advocates into the people opening doors, influencing teams, and helping you protect revenue.You'll walk away knowing how to sound more strategic, create more momentum in your accounts, and stop feeling like you have to do everything yourself. If you're ready to become the kind of CSM that companies cannot afford to lose, hit play, and let's dive in.1:10 – Why most CSMs aren't set up to leverage champions (and it's not your fault)3:22 – The three must-haves that make someone a true champion, not just a coach6:47 – Turning your champion into a community builder with a simple Slack channel10:55 – Upleveling adoption by helping champions create a resource hub or wiki14:38 – Making your product stickier by baking it into new hire onboarding16:30 – Driving expansion with champion-led value stories that actually land21:44 – Teaching champions to talk ROI to crush renewal conversationsFREEBIES & RESOURCES:

After seven episodes covering the lifecycle of a commercial property — from lettings and rent reviews through to arrears, lease renewals and dilapidations — this final episode answers listener questions based on real-world situations.This episode focuses on the commercial realities behind investment decisions, lease negotiations, tenant covenant strength, and the operational side of owning commercial property.Commercial property can create exceptional long-term wealth and income — but it is not passive.It is a constant process of:negotiationstrategyproblem solvingand decision-makingAnd often, the most important work happens quietly in the background.Thank you to everyone who submitted questions for this series.If there's a topic you'd like covered in future podcast episodes, feel free to get in touch.

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Most of the organizations I work with are obsessed with the top of the funnel. Ads, SEO, social media, the next campaign, the next traffic spike. The marketing team has dashboards full of acquisition metrics, and the design team usually gets drafted in to support that effort. New landing pages, better hero sections, smoother sign-up flows. That's all fine as far as it goes. I've written an entire email course on campaign landing pages because I genuinely believe most of them are leaking conversions like a colander. But it does mean something important keeps getting ignored. Most organizations have no cohesive strategy at all for retention and upselling. They pour effort into getting the customer through the door, then more or less forget about them once they're inside. The numbers nobody is acting on This is strange when you stop and think about it. The economics of retention have been well known for years. Acquiring a new customer typically costs around five times more than keeping an existing one. Cross-selling or upselling to an existing customer costs roughly 24% of what it takes to win the same revenue from a new one. You don't need to convince someone who's already bought from you. You just have to not screw it up. Retention falls between the cracks So why does retention keep slipping through? In my experience, it's because nobody really owns it. Every other part of the customer journey has a clear home. Acquisition belongs to marketing. Onboarding sometimes sits with product. Support lives in customer success. Renewals end up with sales. Retention falls into the gaps between all of them, which is a polite way of saying it falls on the floor. A real opportunity for UX This is where I think UX has a genuine opportunity. Not just to help with retention, but to own it. To plant our flag and say this is our patch. I know that sounds like more work for a profession that's already stretched thin. But hear me out. UX has a chronic problem with how it's perceived inside organizations. We're seen as the people who make screens look nice. Helpful, but not strategic. The reason for that perception is partly our own fault. We've spent years talking about users when senior leaders are thinking about revenue. We've reported back on usability scores when the board is looking at MRR and churn. Nobody at the top of an organization wakes up worrying about whether the user's mental model matches the interface. They worry about lifetime customer value. They worry about monthly recurring revenue. They worry, sometimes very loudly, about churn going in the wrong direction. And yet plenty of businesses worry about those numbers without ever actively tracking them. Nobody is responsible for measuring them, so they sit in the background as a vague anxiety rather than a managed metric. If the UX team picked up that responsibility, and started tying our work to those numbers, our standing inside the business would change dramatically. We'd stop being the screen-prettifying team and start being the team that protects revenue. That's a very different conversation to have with a CFO. Why retention is a UX problem in disguise The other reason retention is such a good fit for UX is that the levers are largely ours already. Customers usually leave because something in the experience disappointed them. They couldn't find what they needed. The product didn't deliver what they expected. Support was a maze. The onboarding fizzled out before the value clicked. Every one of those is a UX problem dressed up as a business problem. The same goes for upselling. Customers buy more from companies that have nurtured them properly, where the experience has built trust over time. You can't bolt that on with a clever email campaign three months in. It has to be designed.

Monday-morning Bravo news is in! Sierra Miller landing Love Island USA: After Sun (and joking she's DWTS-bound), the Jen Fessler/West rumor fallout punctuated by mysterious cartwheel emojis, and a flood of renewals/premiere dates that has them feeling schedule-whiplash. They spiral (comedically) over Madison LeCroy and Heather Gay's daughter Georgia popping up in “Micro Dramas,” side-eye a new Vanderpump Las Vegas series with Villa-burned skepticism, and pitch “Secret Lives: Texas Wives” as Dallas leftovers meets trad-wife Yellowstone energy. Then they jump into Rhode Island eps 6–7 with strong takes: Kelsey's breakup feels strategic-but-smart, Jo Ellen's childhood story is gutting, the Newport “cast trip” is hilariously local, the masquerade masks and lash flattening are a mess, Ashley's constant crying reads like anxiety/hormones, and Rula's “mystery virus + rescue” edit screams convenient cover-up—especially once the alleged barista tea and affair receipts hit.BORN SHOES Go to https://www.bornshoes.com/  today for a 15% discount plus free ground shipping on all full-price shoes when you use my promo code DRAMA for 15% off and free shipping available exclusively to our listeners for just a limited timeLUMI GUMMIES Lumi Gummies are available nationwide! For 30% off your order go to: https://lumigummies.com/ Code: DRAMAONE SKIN Get 15% off OneSkin, go to: https://www.oneskin.co/ Code: DRAMA HONEYLOVE Get 20% OFF Honeylove by going to https://www.honeylove.com/DRAMA Promo Code: DRAMAFor more Drama, Darling, and exclusive content, subscribe to: http://Patreon.com/dramadarling Follow Amy Phillips on Instagram: Instagram.com/meetamyphillips Follow Drama, Darling on Instagram: Instagram.com/dramadarlingshow Amy on TikTok tiktok.com/@realamyphillips Email Drama, Darling with YOUR comments, questions and drama:  DramaDarlingz@gmail.com Drama Darling Shop https://drama-darling-shop.printify.me/

In today's episode, we're gossiping about Taylor Frankie Paul & Mikayla Matthew's massive Instagram fight, the West Wilson & Jenn Fessler hooking up rumors, Ciara hosting After Sun, our excitement for Love Island in 2 weeks & Beyond the Villa thoughts, and wrapping up with Bravo's new shows & renewals. Sit back, relax, and take a Gossip Break with us!

Taylor Crumpton and I were supposed to just recap RHOA... but alas... there's too much going on!This is PART ONE of my interview / catchup with Taylor. We dive into all the news out of the up fronts, and everything with West and JEN FESSLER???FOLLOW DUMPSTER DIVE ON SOCIALS/POD PLATFORM

Lease renewals are one of the most critical — and most misunderstood — stages in the lifecycle of a commercial property.They don't start when the lease ends.They start 12–18 months in advance — and what you do in that window can significantly impact both income and asset value.In this episode, I walk through how lease renewals actually work in practice — from legal structure, to negotiation strategy, to the real costs involved.What You'll LearnWhy lease renewals should start 18 months before expiryThe difference between Inside vs Outside the Landlord & Tenant ActWhy serving a Section 25 notice is critical (and what happens if you don't)How landlords balance rent, lease length, and capital valueWhat tenants are really trying to achieve during negotiationsWhere lease renewals commonly go wrongThe true cost of a lease renewal (and how costs can escalate)Lease renewals are not just about agreeing a new rent.They are about structuring a deal that balances:Income todaySecurity of income over timeLease renewals are a key moment in the lifecycle of a property.Handled well, they stabilise income and protect value.Handled poorly, they can lead to lost income, increased costs, and unnecessary risk.Got a Question?I'm recording a Q&A episode for this series.If there's anything you're unsure about, stuck on, or want me to cover —you can submit your question anonymously here: https://forms.gle/znWTFqF74xguaB21A

On this week's show we do our annual Broadcast Network TV Renewals and Cancellations and also read your emails and look at the week's news. News: Fubo Lost Over 500,000 Subscribers in North America In The 2nd Quarter of 2026 AMC Theatres Partners With Arena One For Live Music Concert Streaming Other: Amazon.com: Panasonic Z8 Series (2025) 77-inch OLED 4K Ultra HD Smart Fire TV, Dolby Vision IQ, HDR10+ Adaptive, 144Hz Refresh Rate, Hands-Free Alexa 77Z8BAP Broadcast Network Renewals and Cancellations for the Next TV Season It's that time of year where we look at the fate of broadcast network TV Shows. The following list is based on the latest available info.  Note that The CW has largely shifted away from original scripted programming. ABC Strong stability for its drama and comedy slate. Renewed: 9-1-1 (S10), 9-1-1: Nashville (S2), Abbott Elementary (S6), Grey's Anatomy (S23), High Potential (S3), The Rookie (S9), Scrubs (revival, S2/overall S11), Shifting Gears (S3), Will Trent (S5). On the bubble: R.J. Decker (could go either way). Canceled/ending: Limited recent cancellations reported; some unscripted like The Bachelorette faced issues. CBS Very proactive with early renewals for its procedural-heavy lineup. Several new or recent shows got quick pickups. Renewed: Boston Blue (S2), CIA (S2), Elsbeth, FBI, Fire Country, Georgie & Mandy's First Marriage, Ghosts, Marshals (S2), Matlock, NCIS (S24), NCIS: Origins (S3), NCIS: Sydney, Sheriff Country (S2), Tracker  (S4), The Amazing Race, Survivor. Canceled/ending: DMV (after S1), Watson (after S2), TThe Neighborhood (final season, ending after S8). FOX Focus on animated comedies and a few live-action holds; some cancellations in the animated space. Renewed: American Dad! (through 2028-29), Animal Control (S5), Best Medicine  (S2), Bob's Burgers (through 2028-29), Doc (S3), Family Guy (through 2028-29), Krapopolis (through 2027-28), Memory of a Killer (S2), The Simpsons (through 2028-29), Universal Basic Guys, Grimsburg  (S3). Canceled/ending: The Great North, Going Dutch. On the bubble: Murder in a Small Town (safe bet). NBC The Chicago franchise remains rock-solid; some newer shows didn't make it. Renewed: Chicago Fire, Chicago Med, Chicago P.D., Happy's Place (S3), St. Denis Medical (S3),  Law & Order: SVU (S28), The Fall and Rise of Reggie Dinkins (S2). Canceled/ending: Brilliant Minds, Stumble. On the bubble: Law & Order (safe bet), The Hunting Party (long-shot). The CW Mostly wrapping up remaining originals. Ending: All American (S8 is final season). Canceled: Good Cop/Bad Cop (after S1). The network has minimized homegrown scripted shows in recent years.

#celticfc #celticsoul #podcastGlasgow Journalist Michael Pringle joins More than 90 Minutes Editor Andrew Milne for their weekly catch up on all things Celtic ahead of Celtic's trip to Edinburgh to face Hibs in another crucial game in the title race.Martin O'Neill picked up the Manager of the Month for April after winning four out of four games including leading Celtic to another Scottish Cup Final. The bhoys chat about last weekend's games and look ahead to this weekend's games. They ask the question how good is Motherwell manager Jens Berthel Askou and is he the perfect to come in and replace O'Neill? With season book renewals out, that is the topic for discussion after Interim Chairman Brian Wilson's latest interview with Celtic TV about Fan engagement, forums and the appointment of a Fan engagement officer. He speaks about Unity but that will only last till the summer and he should also step down along with the current CEO Michael Nicholson in what has to be a big summer for Celtic on and off the field. The Bhoys also look back at Danny McGrain and Frank McGarveys time in a Celtic jersey and share a few stories about both players. Andrew will be in conversation with Tommy Johnson, Jackie McNamara, Simon Donnelly, Alan Thompson, Peter Grant and Joe Miller at the Celtic Supporters Festival in Rosie Maguires in Spain. The festival takes place from Thursday June 04 till Sunday June 07. Click Link to Order Ticketshttps://CelticFestivalSpain2026.eventbrite.comPlease Subscribe to our independent Celtic Fan YouTube Channel Celtic Fanzine TV / celticfanzinetv– Hit the Alarm so you never miss an episode, Leave a Comment and Please share.The Podcast is available on Audio across all platforms including Spotify & Apple. Thanks for listening.For all news, blogs & upcoming eventsvisit https://celticfanzine.com/ or download the Celtic Fanzine App on the App Store or Google PlayOrder the latest issue of More than 90 Minuteshttps://celticfanzine.com/product-category/new-issue/Subscribe to More than 90 Minutes Celtic Fanzinehttps://celticfanzine.com/product-category/monthly-print-subscription/Online Shophttps://celticfanzine.com/shop/Upcoming Eventshttps://celticfanzine.com/category/events/Follow us on Social MediaFB /Mt90M/X celticfanzineInsta / celticfanzineTikTok @celticfanzine1 Hosted on Acast. See acast.com/privacy for more information.

Gordon Duncan, Simon Donnelly and Gordon Dalziel take your calls two days before another big weekend in Scottish football. They discuss the striking options for Celtic, Rangers and Hearts. Plus, some breaking news about Scotland captain Andy Robertson. Also, don't miss caller Rab's reason for missing the final game of the season.Plus Beat the Pundit and the Full Time Teaser.

Check out our team workshops: ⁠⁠https://www.thecustomersuccesspro.com/team-event⁠This episode explores how customer success teams can proactively manage renewals by focusing on value realization, strategic alignment, and continuous impact storytelling. Learn practical frameworks to improve retention, expand revenue, and build confidence in renewal conversations.Chapters:00:00 Introduction04:29 The misconception of renewal timing and value realization09:35 The role of success plans in renewal success11:01 Practicing value-led conversations and strategic discovery16:15 Tracking revenue metrics and business goals17:58 Leading indicators of renewal risk and budget cycle awareness18:57 Making every customer interaction a value conversation22:38 Weekly challenges for customer success teamsConnect with Anika Zubair:Website: ⁠https://thecustomersuccesspro.com/⁠LinkedIn:  ⁠https://www.linkedin.com/in/anikazubair/⁠RevUP Academy: ⁠https://thecustomersuccesspro.com/revup⁠Grab our FREE resources here: ⁠https://thecustomersuccesspro.com/resources⁠Want to be our next podcast guest? Apply here: ⁠https://www.thecustomersuccesspro.com/podcast-guest⁠Book Anika as a speaker at your next team event: ⁠https://www.thecustomersuccesspro.com/team-event

Send us Fan MailToday, we're bringing something special to Walt's Apartment as we welcome Maria from Vintage Renewals — a creative force in the Disney community blending nostalgia, sustainability, and straight-up  fashion.Join us as we dive into Maria's Disney story — how her love for the parks, vintage vibes, and iconic characters helped inspire her journey into building a unique upcycled clothing brand.We'll talk: How Vintage Renewals got started The inspiration behind her Disney-inspired designs The art of upcycling and sustainable fashion Her connection to the Disney parks and community What it's like being a Disney frequenter and creator Upcoming drops, events, and what's next for the brandPlus, we'll get into some fun Disney talk, stories from the parks, and what fuels her creativity day-to-day.Whether you're into Disney, fashion, or just love hearing inspiring creator stories — this is one you don't want to miss.We hope you can join us, and as always…we hope you enjoy the view from Walt's Apartment.Join us in our completely free Discord https://discord.gg/4nAvKTgcRnCheck out all of our amazing sponsors!Getaway Todayhttps://www.getawaytoday.com/?referrerid=8636If you want to book a Disney Vacation, please use our friends at Getaway Today. Also, if you call 855-GET-AWAY and mention Walt's Apartment, you will get a special dose of magic Where In The Park The Podcast-“Discover the history behind the details of Disney parks and more on the Where In The Park podcast”https://whereinthepark.comCheck Out Sunken City Designs - from the mind of Louis Medinahttps://sunkencitydesigns.bigcartel.com

TXT teases eighth mini album, teases comeback after contract renewals.

In this episode of Insurance Shop Talk, host Eric Stein sits down with Francisco Lopes of Sonant to talk about how AI voice technology is transforming the way insurance agencies handle inbound and outbound calls. From quote requests and policy servicing to claims intake, billing questions, renewals, and cancellation follow-up, Francisco shares how agencies are using AI voice assistants to reduce call overload, improve team efficiency, and create better client experiences. They also discuss where human review still matters, how AI integrates with major agency management systems, security considerations, adoption challenges, and what's coming next in insurance automation. If you've been curious about how AI can actually work inside a real insurance agency, this conversation gives a practical look at the opportunities, limitations, and future of voice AI in the industry. #InsuranceShopTalk #InsurancePodcast #AIinInsurance #Insurtech #InsuranceAgency #CommercialInsurance #InsuranceTechnology #AgencyAutomation

Southwest Michigan's Morning News podcast is prepared and delivered by the WSJM Newsroom. For these stories and more, visit https://www.wsjm.com and follow us for updates on Facebook. See omnystudio.com/listener for privacy information.

Check out our team workshops: ⁠⁠https://www.thecustomersuccesspro.com/team-event⁠In this episode, Anika Zubair interviews Jim Richmond, Chief Customer Officer at Smartling, about how modern Customer Success teams must evolve to stay relevant. Jim shares how his team redesigned QBRs to focus on customer outcomes instead of product metrics, why role specialization helps CS teams scale, and how AI tools are increasing productivity. The conversation explores storytelling, discovery, renewals, and the skills CSMs need to drive retention, expansion, and measurable business value for customers.Chapters:00:00 Introduction03:22 Jim Richmond11:50 The Role of a Chief Customer Officer14:43 Rethinking QBRs Around Customer Value24:04 Moving from Service Delivery to Outcomes30:55 Specializing Customer Success Roles35:33 What CSMs Should Focus on Today46:03 Renewals, Expansion, and Commercial Skills52:32 Lessons for Building a Value Led CS OrgConnect with Anika Zubair:Website: ⁠https://thecustomersuccesspro.com/⁠LinkedIn:  ⁠https://www.linkedin.com/in/anikazubair/⁠RevUP Academy: ⁠https://thecustomersuccesspro.com/revup⁠Jim Richmond Linkedin: https://www.linkedin.com/in/jimrichmondatl/Grab our FREE resources here: ⁠https://thecustomersuccesspro.com/resources⁠Want to be our next podcast guest? Apply here: ⁠https://www.thecustomersuccesspro.com/podcast-guest⁠Book Anika as a speaker at your next team event: ⁠https://www.thecustomersuccesspro.com/team-event

In this episode, Axel welcomes back Peter Lohmann of RL Property Management for his third appearance on the podcast for another tactical episode. Peter actively operates a 750-unit property management company out of Columbus, Ohio, and brings a systems-thinker's perspective (rooted in his background as an electrical engineer) to everything from lease renewals to AI adoption.Peter and Axel's discussion dive into maximizing renewal rates, why the move-in experience is the single greatest predictor of whether a tenant renews, and how to think about offering flexible lease terms to optimize your leasing cycle. From there, the conversation shifts to artificial intelligence — not the hype, but the practical framework for deciding where AI actually belongs in your business. Peter shares a live example of using AI agents to generate property management leads by monitoring competitor listings in real time.Peter also shares three PM industry trends he's watching closely for the rest of 2026, including how AI search is replacing Google for property manager discovery — and why that should be on every PM business owner's radar now.This episode is essential listening for property managers, asset managers, and multifamily investors who want actionable frameworks for renewals, AI adoption, and staying ahead of where the industry is heading.Join us as we dive into:Peter's background as an electrical engineer turned property management company founder and how RL Property Management grew to 750 unitsThe Theory of Constraints framework — and why identifying your one bottleneck is more valuable than chasing every shiny AI toolRL Property Management's shift from a departmental org structure to a pod-hybrid model — and the early results from giving owners a single point of contactWhy renewal decisions are largely made within the first 72 hours of move-in, and how the "No Meld 90" philosophy drives renewal ratesThe role of hotel-clean standards, functional units, and seamless move-in experiences in long-term tenant retentionHow offering staggered and multi-year lease terms can optimize your leasing calendar and reduce winter vacancy exposureHow Peter is using AI agents (OpenClaw) to monitor competitor listings, identify stale rentals, and auto-build a prospecting list with owner contact infoThree 2026 PM trends: AI search replacing Google for PM discovery, the rise of community-based learning (like Crane), and what the 2026 PM Trends Report is revealing about how rental owners are finding property managersConnect with Peter Lohmann:Subscribe to his newsletter at peterlohmann.com Join or get on the waitlist for Crane at joincrane.co and check out RL Property Management which is based in Columbus, OhioAre you looking to invest in real estate, but don't want to deal with the hassle of finding great deals, signing on debt, and managing tenants? Aligned Real Estate Partners provides investment opportunities to passive investors looking for the returns, stability, and tax benefits multifamily real estate offers, but without the work - join our investor club to be notified of future investment opportunities.Connect with Axel:Follow him on InstagramConnect with him on LinkedinSubscribe to our YouTube channelLearn more about Aligned Real Estate Partners

Renewal Pricing Is Where Profit Can Be Maximized Some numbers in a staging project feel more defined than others. The initial staging fee is usually built with care. It reflects scope, inventory, labor, and experience. It has structure behind it. Renewal pricing tends to sit in a different category. The number is there, but the reasoning behind it is not always as clearly outlined. It can be influenced by instinct, habit, or what feels reasonable in the moment. In this episode, we continue the vacant staging pricing series by focusing on how to approach that number with more precision. This is a closer look at how renewal pricing can be grounded in the ongoing value of your inventory and its role inside your business. Because even when nothing new is being installed, your assets are still actively allocated. They continue to influence capacity, availability, and what your business can generate next. The opportunity is in understanding how to translate that into a number that is intentional, consistent, and financially sound. We walk through: The difference between "what makes this profitable" vs. "what makes this powerful" Why standard renewal math often lands at the bare minimum How to shift your thinking from monthly pricing to total asset value The 8–12% renewal model that creates stronger margins, flexibility, and cash flow How renewals can quietly become one of the most impactful drivers of your bottom line This episode also addresses the internal tension many owners feel when raising prices. Because pricing is never just numbers. It's belief, identity, and decision-making. When you anchor your pricing in clean math, you create stability and confidence that ripple through your entire business. Renewals are not an afterthought. They are a strategic lever. And when used well, they fund your growth, your team, and your ability to actually enjoy the business you've built. WHAT YOU'LL LEARN FROM THIS EPISODE: Why most renewal pricing models leave money on the table The difference between baseline profitability vs. strategic pricing How to use the 8–12% inventory-based renewal model The real role renewals play in cash flow and business stability How to think like a CEO when pricing—beyond fear, competition, or guesswork  

How many deals are you losing by treating renewals like paperwork instead of opportunities? In this Coaching Q&A Ep. 7, we break down how to turn simple renewals into full refinance conversations. Most brokers treat renewals as a quick signature and move on. But that mindset leaves a ton of opportunity on the table for both you and your client. When you approach renewals properly, you create better outcomes, deeper conversations, and significantly more volume without needing new leads. What We Cover: Why Renewals Get Missed – How treating them as admin work kills opportunity. Reframing the Conversation – Shifting from rate-focused to strategy-focused discussions. Creating the Refinance Opportunity – How to uncover equity, debt, and planning gaps. Timing and Positioning – When to start the conversation and how to lead it properly. Renewals aren't small deals. They're the easiest deals you already have. Follow me on Instagram: www.instagram.com/scottpeckford/ I Love Mortgage Brokering: www.ilovemortgagebrokering.com Find out more about BRX Mortgage: www.whybrx.com Subscribe to my email list, Peckford's Playbook Join Mortgage Mindset Daily  I Love Mortgage Brokering is in partnership with Ownwell.  To see how top brokers are keeping clients engaged and generating leads from their database, visit ownwell.ca/scott.

"I've got a patient in Washington state. He's traveling 100 miles every other week to receive an infusion. We moved this patient into the home and saved the plan $700,000 on this one patient...on gout treatment."Why are infusion drugs quietly destroying your health plan's budget?This week, my guest is Rob LaHayne, Co-Founder of Leap Health. We pull back the curtain on one of the most overlooked and expensive categories in healthcare: Specialty Infusion Care. Because these drugs are administered by a medical professional, they are billed through the medical plan under "J&Q Codes" - subjecting them to massive hospital markups and "buy-and-bill" margin games.In this episode, Rob explains how Leap Health is solving this by taking over the supply chain, procuring the drugs transparently without margin, and redirecting patients to their own homes or convenient infusion centers. We discuss how these J&Q codes are often the hidden culprit behind breached stop-loss deductibles and skyrocketing renewals, and why shifting the site of care is a win for both the employer's budget and the patient's quality of life.If you're a benefits consultant trying to figure out why your client's medical spend is out of control, or an employer tired of paying massive hospital markups for necessary medications, you need to understand J&Q codes.Thank you to our 2026 sponsors!ParetoHealth: ParetoHealth empowers midsize employers with a long-term solution to reduce volatility and lower overall health benefits costs. Visit ParetoHealth.com/Spencer to learn more.Samaritan Fund: A program that connects those who need help to the support they need. We are proud to offer the Samaritan Fund Program. Visit SamaritanFundProgram.com to learn more.Vālenz Health: We're Vālenz Health, your partner in improving health literacy, reducing plan spend, and delivering high-value healthcare. Visit ValenzHealth.com to learn more.Imagine360: Imagine360 helps self-funded employers save on healthcare with smarter health plans. Cut expenses by 20-30% with custom solutions. Contact us today at Imagine360.com.Chapters:(00:00:00) Intro: The Hidden Problem of J&Q Codes (00:04:13) Rob's Background & The Genesis of Leap Health (00:08:24) Why Hospital "Buy-and-Bill" Margins Drive Up Costs (00:13:22) How Leap Health Provides Transparent, Zero-Margin Pricing (00:16:31) Shifting Site of Care: The Power of Home Infusions (00:23:44) Overcoming Headwinds: Patient Engagement & Plan Design (00:27:01) Taking Over the Supply Chain to Bypass the "BUCA" PBMs (00:32:51) Stop-Loss Renewals: Why Identifying J&Q Codes is Critical (00:37:04) Saving $700,000 on a Single Gout Patient (00:41:39) The Future: Unbundling the Health Plan & "Point Solution Fatigue" (00:45:41) Closing Thoughts: Why Consultants Must Request J&Q Code DataKey Links for Social:@SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFundedListen/watch on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/

Maintaining a record system for all of Wisconsin's livestock is no small feat, but the Wisconsin Livestock Identification Consortium (WLIC) is up to the task. Every three years, WLIC contacts everybody who's actively in the system to renew their registration, and in 2025, the organization did just that. Julie Sweeney is the Executive Director. She tells us about the success they saw during the renewal and their priorities for 2026.See omnystudio.com/listener for privacy information.

"We don't view ourselves as a TPA, we view ourselves more as a platform... our goal is to simplify and reduce the barriers of entry into the TPA space."The role of the Third-Party Administrator is undergoing a massive evolution. No longer just a back-office claims processor, the modern TPA is being asked to serve as the high-tech, high-touch "nucleus" of the entire health plan.My guest this week is Vinny Esposito, CEO of Reflect Health (formerly S&S Health). Drawing on a decade of experience in the hedge fund world, Vinny recognized a massive opportunity to bring scalable, asset-light infrastructure to the self-funded market. Today, Reflect Health acts almost like the "Intel Inside" of the industry, licensing its proprietary claims technology to other TPAs and health plans.In this episode, we explore exactly what it takes to build the TPA of the future. We discuss how to solve "point solution fatigue" through a centralized marketplace, the mechanics behind infusion drug carve-outs, and how to successfully deploy dynamic deductibles to incentivize better care routing. Vinny also shares his bold vision for "frictionless claims" paid instantly at the point of service, moving us closer to an Amazon-style shopping experience for healthcare.If you want to understand the technological and administrative innovations driving the self-funded market forward, this episode provides the blueprint.Thank you to our 2026 sponsors!ParetoHealth: ParetoHealth empowers midsize employers with a long-term solution to reduce volatility and lower overall health benefits costs. Visit ParetoHealth.com to learn more.Samaritan Fund: A program that connects those who need help to the support they need. We are proud to offer the Samaritan Fund Program. Visit SamaritanFundProgram.com to learn more.Vālenz Health: We're Vālenz Health, your partner in improving health literacy, reducing plan spend, and delivering high-value healthcare. Visit ValenzHealth.com to learn more.Imagine360: Imagine360 helps self-funded employers save on healthcare with smarter health plans. Cut expenses by 20-30% with custom solutions. Contact us today at Imagine360.com.Chapters:(00:00:00) Intro: Competing on Service in the TPA Market (00:01:56) Meet Vinny Esposito & Reflect Health (00:03:35) Rebranding from S&S Health (00:07:32) From Hedge Funds to Healthcare Disruption (00:11:05) The Platform Model: Licensing Tech to Other TPAs (00:15:05) The Marketplace & Infusion Drug Carve-Outs (00:19:14) How the TPA Role is Expanding (The "Nucleus") (00:24:12) Direct Contracting, RBP, and DPC Integration (00:29:15) Dynamic Deductibles & Tiered Networks (00:33:25) Curing "Point Solution Fatigue" (00:41:09) The Future of Stop-Loss and Preventative Care (00:45:44) The Fiduciary Breaking Point & 80% Renewals (00:50:26) Frictionless Claims & Amazon-Style HealthcareKey Links for Social:@SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFundedListen/watch on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/

Here is a question that should keep every sales leader up at night: What do you do when your team has gotten so comfortable managing their existing accounts that they have stopped prospecting for new ones? That is the challenge Jeff Velez brought to a recent episode of Ask Jeb. Jeff works in the real estate services industry, where referrals from agents, brokers, and affiliates drive most of the business. Retention matters. Relationships matter. But because there is always natural attrition, his team has drifted into full farmer mode. If you are shaking your head right now, you are not alone. This is one of the most common and most dangerous patterns I see in sales organizations today. The Farmer Mentality Is Killing Your Pipeline Your book of business is shrinking a little bit every single day. Accounts churn. Contacts leave. Referral partners move on. If your team is not consistently bringing in new logos, you are not standing still. You are moving backward. The reason salespeople drift into pure farming mode is just pure human nature. The bigger a rep’s book gets, the more comfortable they become. They are making money. Things are fine. Why grind through cold calls and new outreach when warm conversations with happy clients feel so much easier? And here is the other thing: calling invisible strangers is hard. The people in your existing accounts are happy to hear from you. The people you are prospecting to are not. That gap in friction is exactly why reps gravitate toward the path of least resistance every single time. The solution is not to yell at your salespeople. This is a leadership problem, not a salesperson problem. If you want your team to prospect, you have to build a system and a culture that makes prospecting non-negotiable. That starts with you. Leaders Are Repeaters If you want your team to prospect, you have to talk about it constantly. Every team meeting. Every one-on-one. Every morning huddle. Leaders are repeaters. You set the tone by what you say, what you measure, what you celebrate, and how you show up. That means when someone brings in a new logo, you ring the bell louder for that than you do for an account renewal. Renewals matter. High margin, great for the business. But if you want prospecting behavior, you have to reward and celebrate prospecting outcomes. Make sure you are not accidentally incentivizing people to farm existing account growth rather than hunt new business. That is a trap I have walked into with more organizations than I can count. You also need to take the guesswork out of who your team should be calling. Sales leaders who expect their reps to build their own prospecting lists and figure out their own targeting are setting their people up to fail. Build the list. Point them in the right direction. Get them in position to win. Then run prospecting blocks together. And I mean together. Do not send your team to the phones and retreat to your office. Lead from the front. Split the Job When You Can One of the hardest things about managing a referral-driven or relationship-heavy business is that you need people who can both hunt and farm. And the honest truth is that most people are not equally gifted at both. Hunters tend to get new business but sometimes burn relationships. Farmers build and maintain accounts beautifully but stop hunting the moment their book is comfortable. If your business can afford it, split the role. Have dedicated hunters focused on new logo creation. Have dedicated farmers or account managers focused on retention and expansion. Most small and mid-size organizations cannot do this fully, which means your leaders have to work twice as hard to build systems that force both behaviors. When you cannot split the job, you have to build structure into the day. Block time every morning specifically for new logo prospecting. It does not have to be a huge window. An hour. Two hours. But it has to be protected, consistent, and non-negotiable. And the leaders have to be visibly engaged in it, not hiding behind their screens while their people make calls. That single behavior sends more of a message than any speech ever will. This Is a Long Game Here is what I told Jeff, and what I will tell you: do not expect this to change overnight. Cultural shifts in sales organizations are slow and painful. You will have reps who resist. You will have leaders who get uncomfortable holding people accountable because they do not want the friction. Push through it anyway. Stake it in the ground. If you stay consistent in your messaging, your structure, and your expectations, you will start to see movement in twelve to eighteen months. New business will start coming in. Your team will start to feel the momentum. And that momentum builds on itself. I am dealing with this in my own organization right now. We got comfortable with our existing customers and pulled back on new outreach. The book feels fine until the day it does not, and by then you have already lost ground you cannot easily recover. A shrinking book is not sustainable. Full stop. Your Action Plan If you are a sales leader: Reset the expectation now. Make it clear that prospecting for new logos is part of the job description, not optional. Put it in writing. Talk about it constantly. Fix your compensation structure. If you are paying higher on renewals than on new business, fix that. You are paying for the behavior you are getting. Run prospecting blocks with your team. Not near your team. With your team. Lead from the front. Give them the list. Stop expecting reps to research, target, and build their own outreach pipeline. That is a leadership function. Celebrate new logos loudly. Ring the bell. Make it a bigger deal than anything else you celebrate. If you are a sales rep: Do not wait for your leader to force you. The reps who prospect consistently, even when their book is comfortable, are the ones who build the most durable careers. Treat your book like a leaky bucket. Something is always draining out. Your job is to fill it back up, every single day. Pick up the phone. Calling strangers is uncomfortable. Do it anyway. That discomfort is exactly what separates average reps from elite ones. The message is simple. A book of business that is not growing is a book of business that is dying. This is who we are. This is what we do. We prospect, every day, without exception. Want to take this to the next level in person? Join Sales Gravy at one of our live events, where we work with sales professionals and leaders to build the skills, mindset, and habits that drive elite performance. See all upcoming events at salesgravy.com/live.

On the podcast: about the cost of not tracking your experiments and decisions, how refunds and chargebacks quietly erase your paywall wins, and why stacking A/B test wins should compound your growth, but almost never does.This conversation is shorter than usual and will be featured in RevenueCat's State of Subscription Apps report. Each episode in this series will explore one crucial topic and share actionable insights from top subscription app operators.Top Takeaways:

This week on Screaming in the Cloud, Corey sits down with Chris Hill, CEO of Humble Pod, to talk about the messy, nuanced reality of AI in media. From secretly cloning Corey's voice for an ad using ElevenLabs (and almost getting away with it) to the growing tension between polished production and authentic content, they unpack what AI can actually do versus what it claims to do.They explore the shifting economics of podcasting, the rise of video-first formats, Netflix's entrance into the space, and why “good enough” production often beats expensive studio perfection. It's a candid conversation about trust, automation, creative integrity, and why sometimes the most dangerous AI use case is the one no one notices.Show Highlights:(00:00) The AI Voice Clone Ad Nobody Noticed(00:44) 700 Episodes In: Catching Up with Humble Pod's Chris Hill(01:16) New Studio, New Vibes: Building a Podcast Space in Tennessee(01:51) AI in Podcasting Workflows: Riverside, Editing Promises & Human Judgment(07:50) Authenticity vs Production Value + Duckbill Hiring & Product Shift(14:05) Renewals, churn, and why point solutions fail(14:15) The Doc Tools saga: building the wrong thing (and Disney lawyers)(15:15) Bahamas studio build: consulting where quality really matters(16:34) Gear talk & pro tips: teleprompters, cameras, and looking at the lens(18:50) Podcasting goes video-first: clips, discovery, TikTok, and the wrap-upAbout Chris Hill: Chris Hill is a Knoxville, TN native and founder of Humble Pod, where he helps brands, startups, and thought leaders develop, launch, and grow podcasts across the U.S. and beyond. He works with clients ranging from local Knoxville businesses to entrepreneurs in Silicon Valley and around the world.Chris is the co-host and producer of Our Humble Beer Podcast and lectures on podcasting and marketing at the University of Tennessee. He earned his undergraduate degree in Marketing & Entrepreneurship from the University of Tennessee at Chattanooga and later received his MBA from King University.He currently serves as President of the American Marketing Association Knoxville chapter and enjoys supporting the local craft beer community, traveling internationally, and exploring the outdoors.Links: Humblepod: https://www.humblepod.com/Sponsored by: duckbillhq.com

Today we'll be talking about sewage in the sea grossing out beachgoers in Jomtien, Cocaine worth millions seized in Phuket police raids, and a little later good news for motorists under the age of 55 looking to renew their driver's licenses.

Welcome to this week's episode of the PEBCAK Podcast!  We've got four amazing stories this week so sit back, relax, and keep being awesome!  Be sure to stick around for our Dad Joke of the Week. (DJOW) Follow us on Instagram @pebcakpodcast   Please share this podcast with someone you know!  It helps us grow the podcast and we really appreciate it!   Simple 6 signup link https://simple6.co/r/CFUR98   Amazon releases Search Party https://www.aboutamazon.com/news/devices/ring-search-party-for-dogs-united-states-missing-pets https://www.tomsguide.com/home/home-security/rings-new-search-party-feature-can-help-you-find-your-lost-dog-heres-how-it-works https://x.com/fluffypony/status/2021485074366316881?s=20  https://www.nbcnews.com/tech/tech-news/google-nest-amazon-ring-doorbell-cameras-super-bowl-ad-rcna258591 https://x.com/WyzeCam/status/2021390482077798757?s=20   Snapchat hacker pleads guilty https://www.bleepingcomputer.com/news/security/man-pleads-guilty-to-hacking-nearly-600-womens-snapchat-accounts/  https://www.wandtv.com/news/illinois-student-teacher-allegedly-commented-about-shooting-student/article_847147a6-e004-11ef-8635-d367fa615a2b.html    Fake cloud storage renewal https://www.bleepingcomputer.com/news/security/cloud-storage-payment-scam-floods-inboxes-with-fake-renewals/   Super Bowl 2026 commercials https://parade.com/entertainment/super-bowl-commercials-2026   Dad Joke of the Week (DJOW)   Find the hosts on LinkedIn: Chris - https://www.linkedin.com/in/chlouie/ Brian - https://www.linkedin.com/in/briandeitch-sase/ Glenn - https://www.linkedin.com/in/glennmedina/ Ben - https://www.linkedin.com/in/benjamincorll/

Teams focus on closing deals but neglect the systems that make customers stay. In this episode, Brandon breaks down why renewal risk begins in the first month, the common onboarding failures that lead to churn, and the value-proof timeline that drives retention.You'll learn how to create early measurable wins, align outcomes from day one, and build a customer narrative so strong that renewal becomes automatic. If you want higher retention, expansion, and long-term revenue, this episode shows where it really starts.

Join Erik and Tage this week as they are joined by Haley and Kim as they discuss why the Disney Parks hit adults so emotionally hard, where they would have a Disney wedding or vow renewal, the Disney food, drinks, or restaurants that live rent free in their minds, and the Disney documentaries they would like to see a la Disneyland Handcrafted. Support the podcast by going to https://www.thehubcrawl.com/support. Question 1: Why do you think Disney parks hit adults so emotionally hard compared to any other theme park experience? Question 2: If you could get married or renew your vows anywhere in a Disney park or resort, where would you do so and why? (Help me figure out where I'm renewing my vows in 2028.) Question 3: What Disney food, drink or restaurant, past or present, lives in your head rent free, that you recommend to people or talk about more than you care to admit. Describe the food or restaurant and why you love it. Question 4: Disneyland Handcrafted was recently released showing the year leading up to Disneyland's opening in 1955. What other documentary would you like to see about the Disney company? Bonus Question: If you had to have a party themed to something Disney (could be parks, could be acquired IP, could be anything), what would your theme and occasion be? Bonus points for any details you can come up with.

Wisconsin athletic director Chris McIntosh spoke with reporters Monday. Zach and Jesse discuss his comments on the job Luke Fickell has done in the offseason, why he still has faith in his coach, the attitude of season ticket holders and more. They also talk about Fickell asking not to be considered for a contract extension, whether Mason Posa is the face of the program and the battle for the backup QB job.See omnystudio.com/listener for privacy information.

Today I'm joined by Stephanie Blair, Founder of Know & Flourish (https://knowandflourish.com/), for a practical conversation on digital career growth in Customer Success. We dig into how to build a career identity (not just a title), why experimentation matters, and how to expand your lane without burning out. You'll hear a real-world example from my team of turning a scrappy spreadsheet into a lightweight web tool, and what that kind of initiative can do for your brand inside the business.We also talk about the shift in CS org design: the rise of digital program managers, AI-assisted workflows, and yes - why human, IRL moments still win renewals. If you're exploring a pivot into CS (from sales/marketing/product) or within CS (service → expansion, or IC → leader), Stephanie breaks down how to translate your skills, control your narrative, and interview like a peer.Housekeeping: I'll be co-chairing the CS Summit in Austin later this month, and the Digital CX Masterclass is coming soon join the waitlist at https://DigitalCustomerSuccess.com/Masterclass to be first in line. Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

In today's episode, Kelly tears down one of the biggest myths in the online business world: that revenue is the ultimate marker of success. She explains why revenue on its own is an incomplete (and often misleading) measure, and why retention, reconversion, revenue quality, and gross margin are the real drivers of a sustainable, profitable business. You'll learn how two businesses with the same revenue can have a 5× difference in take-home income, why so many entrepreneurs unknowingly sabotage their profitability in pursuit of "more," and how to set deeply aligned, purposeful income and impact goals for 2026. Kelly also breaks down "The Four R's," the levers that expert-level business owners use to increase margins without increasing workload, and why this is the path to more peace, more profit, and more purpose in the coming year. TIMESTAMPS: 00:28 – 02:30 — How revenue fixation developed & the missing conversation around revenue quality 06:10 – 07:12 — The danger of chasing external revenue benchmarks 07:12 – 09:00 — The wild variance in take-home income at the same revenue level 09:00 – 10:40 — The hidden cost of constant revenue pursuit & why margin matters 12:15 – 13:56 — The 5X income opportunity hiding in your existing business 13:56 – 15:15 — The Four R's: Retention, Renewals, Referrals & Reactivations 15:15 – 17:00 — Why new customer acquisition is the least profitable path 18:20 – 19:30 — Reconversions: your lifetime value multiplier 19:30 – 20:30 — How mature CEOs vs. novice CEOs think about growth 20:30 – 21:20 — Permission to take a "season of excellence" instead of constant scaling RESOURCES: Learn more about our Virtual Business School Gold program, where we teach our Multiplier Method to increase customer lifetime value and scale while growing profits: https://go.virtualbusinessschool.com/gold Have questions about the program? Email Nicole, our program director, at nicole@kellyroachinternational.  Join Kelly's FREE weekly email newsletter: https://kellyroachinternational.kit.com/news  Follow Kelly on Instagram: https://www.instagram.com/kellyroachofficial/  Follow Kelly on Facebook: https://www.facebook.com/kelly.roach.520/  Connect with Kelly on LinkedIn: https://www.linkedin.com/in/kellyroachint/ 

Chris and Andy talk about the ongoing bidding war for Warner Bros. Discovery and the news that Netflix's offer would include theatrical releases (5:31), before reacting to the various renewal announcements from HBO including ‘Task' and both ‘Game of Thrones' spinoffs (12:23). Then they discuss the Netflix miniseries ‘The Beast in Me,' starring Claire Danes and Matthew Rhys (30:51). Later, they check in on ‘The Chair Company' (51:45) and ‘I Love LA' (53:53). Subscribe to the Ringer TV YouTube channel here for full episodes of The Watch and so much more! Hosts: Chris Ryan and Andy Greenwald Producers: Kaya McMullen and Kai Grady Additional Video Supervision: Sarah Reddy Learn more about your ad choices. Visit podcastchoices.com/adchoices