Podcasts about Technical support

Hello, Voices of the Bench community. This is Casey Baldwin with Ivoclar. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new IPS emax Zirconia, offers multiple fast-fire protocols designed to help you save valuable production time while maintaining consistent outcomes. Time is money in every lab. Don't wait. Reach out today and discover how IPS emax Zirconia can help streamline your workflow. As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one. This week, Elvis and Barb are coming to you from the FDLA Symposium at the GPS Digital RPD booth with two conversations that prove one thing: dental technology never stops evolving. First up, Chris Bradley from SmileLine USA returns to the podcast alongside technician, educator, and lab owner Richard Wodzinski, with Dawn Roniger from GC America joining the discussion. What starts as a conversation about "sexy brushes" quickly turns into a deep dive into one of the most intriguing shade-matching workflows you'll hear about. Richard explains how the OptiShade camera and Matisse software work together to create incredibly accurate shade recipes for everything from monolithic zirconia to layered ceramics and even gingiva. They also discuss the latest Creation Magic Color system, hands-on education, custom shade appointments, and why reducing remakes isn't just good for labs—it's better for doctors and patients too. Add in some FDLA leadership talk and a shared passion for education, and you've got a conversation packed with practical ideas and plenty of laughs. Then Elvis and Barb sit down with Kaveh Shams, Branch Manager for Zirkonzahn Canada, whose journey into digital dentistry spans London, Italy, and Canada. Kaveh shares how his admiration for Enrico Steger and Zirkonzahn eventually led to his dream job, while also offering a fascinating look into the company's history, philosophy, and commitment to education. From the origins of Exocad and custom CAM strategies to modular milling systems, open architecture, and Zirkonzahn's incredible Military School program that trains the next generation of technicians, this conversation is full of insight into what makes one of dentistry's most respected digital companies tick. It's an inspiring story of passion, persistence, and why great technology always starts with great technicians.Special Guests: Chris Bradley, Dawn Roniger ​​​​, Kaveh Shams, and Rich Wodzinski.

In this episode of Hands-On Tech, Mikah answers Denise's question about whether her smart TV is tracking what she watches and how to stop it. Send in your questions for Mikah to hot@twit.tv, and he'll answer them in a future episode! Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free audio and video feeds, a members-only Discord, and exclusive content. Join today: https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord. Sponsors: blackhat.com/us-26 and use code TWIT shopify.com/hot

In this episode of Hands-On Tech, Mikah answers Denise's question about whether her smart TV is tracking what she watches and how to stop it. Send in your questions for Mikah to hot@twit.tv, and he'll answer them in a future episode! Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free audio and video feeds, a members-only Discord, and exclusive content. Join today: https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord. Sponsors: blackhat.com/us-26 and use code TWIT shopify.com/hot

In this episode of Hands-On Tech, Mikah answers Denise's question about whether her smart TV is tracking what she watches and how to stop it. Send in your questions for Mikah to hot@twit.tv, and he'll answer them in a future episode! Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free audio and video feeds, a members-only Discord, and exclusive content. Join today: https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord. Sponsors: blackhat.com/us-26 and use code TWIT shopify.com/hot

In this episode of Hands-On Tech, Mikah answers Denise's question about whether her smart TV is tracking what she watches and how to stop it. Send in your questions for Mikah to hot@twit.tv, and he'll answer them in a future episode! Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free audio and video feeds, a members-only Discord, and exclusive content. Join today: https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord. Sponsors: blackhat.com/us-26 and use code TWIT shopify.com/hot

In this episode of Hands-On Tech, Mikah answers Denise's question about whether her smart TV is tracking what she watches and how to stop it. Send in your questions for Mikah to hot@twit.tv, and he'll answer them in a future episode! Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free audio and video feeds, a members-only Discord, and exclusive content. Join today: https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord. Sponsors: blackhat.com/us-26 and use code TWIT shopify.com/hot

In this episode of Hands-On Tech, Mikah answers Denise's question about whether her smart TV is tracking what she watches and how to stop it. Send in your questions for Mikah to hot@twit.tv, and he'll answer them in a future episode! Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free audio and video feeds, a members-only Discord, and exclusive content. Join today: https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord. Sponsors: blackhat.com/us-26 and use code TWIT shopify.com/hot

In this episode of Hands-On Tech, Mikah answers Denise's question about whether her smart TV is tracking what she watches and how to stop it. Send in your questions for Mikah to hot@twit.tv, and he'll answer them in a future episode! Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free audio and video feeds, a members-only Discord, and exclusive content. Join today: https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord. Sponsors: blackhat.com/us-26 and use code TWIT shopify.com/hot

In this episode of Hands-On Tech, Mikah answers Denise's question about whether her smart TV is tracking what she watches and how to stop it. Send in your questions for Mikah to hot@twit.tv, and he'll answer them in a future episode! Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free audio and video feeds, a members-only Discord, and exclusive content. Join today: https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord. Sponsors: blackhat.com/us-26 and use code TWIT shopify.com/hot

Hello, Voices of the Bench community. This is Casey Baldwin with Ivoclar. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new IPS emax Zirconia, offers multiple fast-fire protocols designed to help you save valuable production time while maintaining consistent outcomes. Time is money in every lab. Don't wait. Reach out today and discover how IPS emax Zirconia can help streamline your workflow. As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one. This week we finally get to sit down with someone we've been talking about ever since meeting him at exocad Insights in Spain—Felix Chung from Imagine USA. What starts as the story of a kid who dreamed of becoming an astronaut quickly turns into one of the most fascinating journeys in digital dentistry. From researching zero gravity at NASA to trimming models in his uncle's dental lab (a job he absolutely hated), Felix shares how an aerospace engineering degree unexpectedly became the perfect foundation for helping shape the digital lab industry. Felix takes us through the early days of Imagine, back when it was known as iMilling, explaining how a brand-new 3Shape scanner, a lot of late-night research, and a willingness to take risks led him to become one of the pioneers of custom implant abutments and titanium bars. He opens up about betting everything on a quarter-million-dollar milling machine that barely worked, buying his uncle out of the business, and how meeting Jordan Greenberg completely changed the trajectory of the company. It's a story full of huge risks, bigger lessons, and the determination it takes to build something from the ground up. The conversation dives deep into the evolution of digital dentistry as Felix explains how Imagine expanded from a milling center into one of the industry's leading providers of CAD/CAM solutions, Exocad, HyperDENT, scanners, mills, and technical support. He shares why hiring great people has always been more important than selling great products, how the industry has shifted between outsourcing and in-house production over the last fifteen years, and why supporting laboratories through every technological change remains the company's biggest priority. We also spend plenty of time talking implants as Felix tells the incredible story behind the Mist implant component line, how a relationship with the United States Navy helped launch the brand, and how partnerships with companies like Keystone and SIC are helping bring better, more affordable restorative solutions to laboratories. Along the way, we discuss OEM versus compatible components, the ever-changing implant landscape, and what's next for Imagine—including new implant systems and a patent-pending angled custom abutment solution that could change how labs manufacture restorations in-house. If you enjoy hearing how innovation, perseverance, and a little bit of luck can transform an entire career, this is an episode you won't want to miss.Special Guest: Felix Chung.

We're excited to announce the sixth instalment of the Immersive Audio Podcast Masterclass series. As always, the sessions are designed to enhance your practical learning experience and are delivered by world-class experts. We'll be providing video demonstrations, spatial audio playback and an exclusive opportunity to interact with our expert guests. We proudly present the senior technical consultant for audio and visual applications at HHB Communications - John Johnson. In this session, we'll explore the Sony 360 Virtual Mixing Environment. We'll cover all steps of the process, from capturing personalised HRTF in person to novel studio workflow strategies. 360VME is an innovative sound technology that uses headphones to reproduce the sound field environment of the studio with high precision. 360VME supports music, post-production, game audio creators, consumers and enthusiasts by reproducing the sound field of a multi-channel studio with headphones so that they can create spatial sound content from virtually anywhere. HHB has been selected by Sony Europe as the first and exclusive partner for the UK. The Technical Support team has been fully trained on providing the measurement process to creators across the country. We're looking forward to seeing you there! Event Sign Up Page https://www.eventbrite.com/e/immersive-audio-podcast-masterclass-with-sony-360-vme-tickets-1988312228399 In this episode of the Immersive Audio Podcast, Oliver Kadel and Monica Bolles are joined by music producer and immersive audio researcher - Katia Sochaczewska. We discuss Katia's journey into spatial audio and her involvement with a wide range of research projects on psychoacoustics, accessibility, and perceptual evaluation of binaural rendering. For extended show notes and more information on this episode, go to www.immersiveaudiopodcast.com This episode was produced by Oliver Kadel, Monica Bolles and Emma Rees and included music by Rhythm Scott. How to access the content from our Immersive Audio Podcast Masterclass series? Head out to our page on Patreon - www.patreon.com/c/immersiveaudiopodcast. The sessions are designed to enhance your practical learning experience and are delivered by world-class experts. The livestream contains video demonstrations and spatial audio playback with live Q&A. Keep up to date with our upcoming events, announcements and industry news by subscribing to our newsletter. If you enjoy the podcast and would like to show your support, please consider becoming a Patreon. Not only are you supporting us, but you will also get special access to bonus content and much more. Find out more on our official Patreon page - www.patreon.com/immersiveaudiopodcast We want to hear from you! We value our community and would appreciate it if you would take our very quick survey and help us make the Immersive Audio Podcast even better: surveymonkey.co.uk/r/3Y9B2MJ Thank you! You can follow the podcast on X @IAudioPodcast for regular updates and content, or get in touch via podcast@1618digital.com immersiveaudiopodcast.com

In this episode of Energy Talks, OMICRON technical support engineers Stefan Achberger and Lukas Forstner describe how their global team is on the front lines, helping customers navigate an increasingly intricate power landscape. They also explain how OMICRON's commitment to customer care motivates the team to invest significant time and energy into every issue, standing by 24/7 to ensure that "extraordinary technical support" isn't just a buzzword, but a reality for testers in the field.

Preview for later today: Rick Fischer analyzes the People's Liberation Army's role in Iran, highlighting their surveillance satellites and technical support for the Mullahs' defense systems.1945 MAO AND GEORGE MARSHALL

Brian Middleton didn't start his career in the green industry. For more than 20 years, he was a well-known radio DJ in one of the biggest markets in the country. Today, he's the Head of Technical Support at PermaGreen, helping lawn and landscape companies keep their crews productive, profitable, and moving.In this episode, Brian and Jack talk about what really happens when equipment goes down in the field, why fast, human support still matters in an AI-driven world, and how smarter equipment choices can reduce burnout, lower employee turnover, and improve quality of life for crews. If your business depends on efficiency, reliability, and keeping your people running strong all season, this conversation hits home.You'll LearnWhy equipment downtime costs more than just repair dollarsHow riding equipment can reduce crew burnout and turnoverWhere AI fits into tech support and where humans still winHow PermaGreen designs support systems around real-world field problemsConnect With Today's Guest

Send us a textIn this episode, Paul and Steve chat with Brent Cox, one of our fine DSG's about his experiences offering technical support.Thanks for listening! Please visit www.mitsubishicomfort.comContact us at metustechshow@hvac.mea.com

James Dickins, Team Lead of Technical Support at Gamelight, joins Taylor Lobdell to discuss how rewarded UA and behavioral targeting shape user acquisition in 2025's privacy-first landscape. From the company's laser-eyed cat mascot to the mechanics of lookalike models, James explains how his team balances precision with ethics and how algorithms are trained on aggregated behavior data. He also discusses creative testing and when human intuition should override machine logic. He breaks down the real limits of automation, why model decay demands constant retraining, and how to build campaigns that adapt as fast as user behavior changes.Questions that James answered in this episode:What is Gamelight, and how does its rewarded game recommendation model work?How does the team identify and replicate high-value users?What causes lookalike model decay, and how do you avoid overfitting?How can UA teams respect privacy while maintaining performance?What signals matter most when predicting player retention?How can creative teams and data teams collaborate more effectively?What are the most common mistakes UA managers make when scaling campaigns?How do rewarded ads reshape consent and engagement models?What role does human judgment play in interpreting algorithmic outputs?How will privacy and regulation continue to shape UA in the next five years?Timestamps(0:00) – Intro: James Dickins and Gamelight overview(0:54) – The story behind Gamelight's laser cat mascot(1:35) – What makes a high-value player, and how to identify them(2:04) – Using behavior profiles to guide acquisition strategy(2:55) – Lookalike models and the value of aggregated data(3:51) – Avoiding overfitting and model decay(4:50) – The surprise of discovering unexpected audience segments(5:20) – Privacy-first UA and ethical targeting(6:24) – Rewarded UA and consent-based engagement(6:30) – Managing ad fatigue and creative burnout(7:12) – When human intuition beats the algorithm(8:25) – Balancing optimization with experimentation(9:45) – Measuring engagement and long-term retention(10:17) – Designing for compliance before regulation hits(10:57) – Treating creative testing as data science(11:42) – Building the feedback loop between creative and data teams(12:52) – What keeps UA leaders up at night(13:07) – Predicting the future of user acquisition(17:35) – Wrap-up: how to connect with JamesSelected quotes(3:40) – “A strong lookalike model is always learning and changing, predicting not just who might install but who will stick around.”(4:24) – “Lookalike models are amazing, but they're not magic. Model decay happens, and what worked last quarter might fail today.”(5:59) – “Precision targeting and privacy can feel like opposites, but they can work together when you focus on aggregated signals.”Mentioned in this episodeGamelightArchers.ioJames on Linkedin

200+ agents, 24/7 global coverage and AI assist. Explore how Jamf cut first response from 7 hours to under 10 minutes. Jamf After Dark hosts Kat Garbis and Josh Thornton sit down with Lisa Akerson (VP, Global Technical Support) and CJ Krueger (Sr. Program Manager, Technical Support) to unpack what's new in Jamf Support: an Intercom-powered omnichannel experience, AI assistance for common questions, and faster routing so customers reach the right expert, fast.   Highlights 200+ highly skilled support agents. Since the new portal launched June 20: 28,952 new support conversations and ~98,000 replies across chat/phone/email; 9,758 tickets for complex issues. AI Agent already resolved ~4,500 conversations (Standard Support chat). First response time improved from ~7 hours to

On this week's Hands-On Tech, Mikah Sargent helps out Larry with devices to help cast his phone to a TV when on the road. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

On this week's Hands-On Tech, Mikah Sargent helps out Larry with devices to help cast his phone to a TV when on the road. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

On this week's Hands-On Tech, Mikah Sargent helps out Larry with devices to help cast his phone to a TV when on the road. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

On this week's Hands-On Tech, Mikah Sargent helps out Larry with devices to help cast his phone to a TV when on the road. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

On this week's Hands-On Tech, Mikah Sargent helps out Larry with devices to help cast his phone to a TV when on the road. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

On this week's Hands-On Tech, Mikah Sargent helps out Larry with devices to help cast his phone to a TV when on the road. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

In this episode, Jeffrey discusses the technical supportEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

On Hands-On Tech, Mikah answers Bob's question about finding a way to have their emails dictated to them from their phone. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

On Hands-On Tech, Mikah answers Bob's question about finding a way to have their emails dictated to them from their phone. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

On Hands-On Tech, Mikah answers Bob's question about finding a way to have their emails dictated to them from their phone. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

On Hands-On Tech, Mikah answers Bob's question about finding a way to have their emails dictated to them from their phone. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

On Hands-On Tech, Mikah answers Bob's question about finding a way to have their emails dictated to them from their phone. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

On Hands-On Tech, Mikah answers Bob's question about finding a way to have their emails dictated to them from their phone. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

Sensory analysis, setting up a lab for QC tests, and understanding your raw ingredients are all paramount when it comes to improving the quality of your beer. We talk with two experts - Lindsay Barr and Ashton Lewis - who are here to help you level up beer quality in a small-scale brewery.Guests:Lindsay Barr is the CSO and Founding Partner of DraughtLab Sensory Software where she helps food & beverage companies use tasting technology to make products that people love.  After earning a Masters in Food Science from UC Davis, she began her career at New Belgium Brewing Company managing the Sensory and Consumer Research program. Along with her work at DraughtLab, she teaches Sensory for the Master Brewers course at UC Davis and the Siebel Institute and judges global beer competitions. During her career, she has published numerous groundbreaking techniques to lower the barrier-to-entry into sensory science and continues to be passionate about making sensory accessible for all businesses. She currently lives in San Francisco and can be found running or lounging in Golden Gate Park, sailing, or playing around in the Castro.For the last 29 years Ashton Lewis has worked for Brew Your Own Magazine as technical editor and “Help Me, Mr. Wizard” columnist.  His day job since December 2016 has been with RahrBSG where he is currently Manager of Training and Technical Support.  Prior to working in the world of ingredients, Ashton was the Staff Master Brewer and Brewing Group Sales Manager for the Paul Mueller Company living in the world of custom stainless steel.  He was also a partner in the Springfield Brewing Company (SBC) in Springfield, Missouri, and SBC's master brewer from 1997 to 2019.  Ashton holds a B.S. in Food Science from Virginia Tech (1991) and a M.S. in Food/Brewing Science from UC Davis (1994), and is currently the MBAA District Great Plains Technical Chair.  In his spare time, he enjoys music, cooking, homebrewing, talking about beer, and playing with Excel. The BYO Nano Podcast Episode 67  is sponsored by:Five Star ChemicalsLooking for a powerful, no-rinse sanitizer that gets the job done fast? Meet Saniclean PAA Pro from Five Star Chemicals. This EPA-registered, PAA-based acid sanitizer is tough on beerstone and perfect for everything from kegs to packaging lines. Available in two convenient sizes, it's ideal for coarse sprayers, fermenters, and more. Trusted by pros, designed for performance—Saniclean PAA Pro helps you brew with confidence. Learn more at fivestarchemicals.com. Brew better. Brew with Five Star.FermentisWanna brew a Lager? Discover the whole SafLager™ range by Fermentis. Whether you're looking for floral, fruity, or even estery notes, Fermentis has your back! Want to know more about Fermentis yeasts? Visit www.fermentis.com! BYO Nano+ MembershipGet access to hundreds of hours of on-demand videos covering small craft brewery strategies with BYO's Nano+ Membership. Learn from craft beer experts watching replays of past NanoCon seminars plus a complete library of in-depth workshops. You'll also have full online access to all of BYO's digital content and an annual digital magazine subscription. Check out byo.com/nanoplus for more details.BYO Nano Brew Podcast Episode 67Host: John HollGuests: Lindsay Barr, Ashton LewisContact: nano@byo.comMusic: Scott McCampbell

I'll explain why searching for a tech-support phone number is one of the most dangerous steps you can take when you're looking for help.

Kris Lefcoe! Filmmaker! Writer! Director! Musician! Friend! Delight! More! We have a great chat! You can have a great listen! About Kris, from her website: "Kris Lefcoe (DGA) is a Canadian-American director and writer based in New York City. Her work has screened at TIFF, SXSW, Tribeca, British Film Institute, Art Basel Miami, IFC and on the Sundance Channel. 

 Kris is co-creator, writer and EP of “Making Plans For Nigel,” a comedy series in network development with Priyanka Chopra Jonas and Mary Rohlich (“Atypical”). Lefcoe's half-hour comedy “Giving Up,” about a New York couple facing their own deadline to either ‘make it' or give up their dreams, won top prizes at Seriesfest and New York Television Festival, and just had a theatrical premiere at the Roxy Cinema in NYC. The series was executive produced by David Wain and developed with Imagine Television. In 2020, Kris made her network directing debut on the NBC comedy “Superstore.”

 Pitch-black comedy “Public Domain,” Kris' audacious audience-award-winning feature debut about a surveillance-based game show, was hailed as "creepy-funny and well-acted" (Variety), and "an assured debut" (Austin Chronicle). The film premiered at SXSW and was installed at Art Basel Miami.
 Lefcoe's stop motion short “Tiny Riot Project,” featuring a riot squad of corporate mascots in a violent face off with endearing anarchists, premiered at IFF Rotterdam, was installed at Galerie Tomas Schulte Berlin, Havana Biennale, and Art Basel Miami, then sold to the Sundance Channel. Her acclaimed Twilight Zone-esque short “Can I Get a Witness?” starring Scott Speedman, screened at TIFF, BFI and Anthology Film Archives.

 Kris' explosive music videos have garnered numerous nominations and awards, including the Peaches smash “Boys Wanna Be Her” which has over 3 million views on YouTube.
She recently won Best Director at New York Cinefest, and Best Director and Best Comedy at Deluxe Film Festival in Rome, for the sex-robot comedy “Technical Support” starring Aparna Nancherla and Courtney Pauroso, which quickly racked up almost million views on YouTube.  As a musician, Kris performs haunting original songs at live venues around NYC on a vintage keyboard she found in the garbage. Her first solo album will be released in Fall 2025. The advance single “Booked A Room” came out in 2024 with a hallucinatory stop motion video directed by Kris that premiered at the 2024 Tribeca Festival and just won Best Video and the Audience Award at San Luis Obispo Festival.  Kris is also a professor in the MFA Film and Television program at Stony Brook University, SUNY. In 2024 she created and launched the Post-MFA Pilot Incubator Lab to shepherd alumni into the industry. She lives with her husband and daughter in a long-forgotten borough called Manhattan." And this is just the first HALF of our conversation! For part two, subscribe via Apple Podcasts OR simply click on over here to Patreon! Enjoy!

In this episode of Hands-On Tech, Mikah Sargent answers a question from Dave about trying to control a fan from their Apple Watch. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

In this episode of Hands-On Tech, Mikah Sargent answers a question from Dave about trying to control a fan from their Apple Watch. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

In this episode of Hands-On Tech, Mikah Sargent answers a question from Dave about trying to control a fan from their Apple Watch. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

In this episode of Hands-On Tech, Mikah Sargent answers a question from Dave about trying to control a fan from their Apple Watch. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

In this episode of Hands-On Tech, Mikah Sargent answers a question from Dave about trying to control a fan from their Apple Watch. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

Season 4 Episode 11 - FerAppease® maternal bovine appeasing substance. Great discussion with Dr. Tom Smith director of technical support and Britney Creamer regional sales manager about how the FerAppease product works in cattle . 

In this exclusive MeatsPad episode recorded at IFFA, we speak with Vlastimil Zajíc, Head of Development and Technical Support at MAUTING. He shares how the company leads in product innovation, technical development, and the creation of customized solutions for the meat processing industry.Discover how MAUTING turns industry challenges into cutting-edge equipment that meets evolving global demands in thermal and smoking technologies.

Customer expectations have skyrocketed—people now demand instant, personalized, and seamless interactions across every touchpoint. But are companies truly meeting these expectations, or are they still stuck in reactive customer service models? What if AI could completely transform the customer experience into something proactive, predictive, and even empathetic?Joining me today is Vinod Muthukrishnan, VP & COO of Webex Customer Experience at Cisco. Vinod is a leader in the future of customer experience (CX), helping organizations use AI to anticipate customer needs, deliver seamless automation, and create personalized interactions at scale.Vinod Muthukrishnan is the VP & COO for the Webex Customer Experience Business Unit, overseeing Go To Market, Customer, and Business Operations. In this role he collaborates with Cisco field teams, partners, and customers to deliver innovative solutions. His passion lies in creating products that solve real customer pain points and providing a seamless customer experience. He also values building strong communities, teams, culture, and operating rhythms.Previously, Vinod spent three years in Enterprise AI at Uniphore, a Cisco Investments Portfolio Company, where he developed a product enabling Citizen Developers to create AI and automation solutions. He managed Uniphore's customer functions, including Delivery, Technical Support, Customer Success, and AI consulting, helping enterprises align their business goals with AI roadmaps.Vinod was also VP & COO at the Webex Contact Center Business Unit during a period of significant growth and innovation. During his tenure at the BU, the IMI CPaaS business was acquired, and Webex Contact Center was launched. These two initiatives now serve as the foundations of the Webex Customer Experience Business Unit. Vinod oversaw all GTM functions.He joined Cisco when his startup, CloudCherry, was acquired in 2019. As Co-Founder and CEO of CloudCherry, he and his team developed a Customer Experience Platform that became Webex Experience Management. They also built the foundations of the Customer Journey Data Service, essential to the Webex Portfolio today.Coming from a military family, Vinod began his career in the Merchant Marine at 18, becoming a certified First Officer with Maersk Line and sailing to over 60 countries. He later joined the founding team at MarketSimplified, which introduced mobile trading to major brokerages like TD Ameritrade and OptionsExpress.RESOURCESCisco: https://www.cisco.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brandsOnline Scrum Master Summit is happening June 17-19. This 3-day virtual event is open for registration. Visit www.osms25.com and get a 25% discount off Premium All-Access Passes with the code osms25agilebrandDon't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnowThe Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

Customer expectations have skyrocketed—people now demand instant, personalized, and seamless interactions across every touchpoint. But are companies truly meeting these expectations, or are they still stuck in reactive customer service models? What if AI could completely transform the customer experience into something proactive, predictive, and even empathetic? Joining me today is Vinod Muthukrishnan, VP & COO of Webex Customer Experience at Cisco. Vinod is a leader in the future of customer experience (CX), helping organizations use AI to anticipate customer needs, deliver seamless automation, and create personalized interactions at scale. Vinod Muthukrishnan is the VP & COO for the Webex Customer Experience Business Unit, overseeing Go To Market, Customer, and Business Operations. In this role he collaborates with Cisco field teams, partners, and customers to deliver innovative solutions. His passion lies in creating products that solve real customer pain points and providing a seamless customer experience. He also values building strong communities, teams, culture, and operating rhythms.Previously, Vinod spent three years in Enterprise AI at Uniphore, a Cisco Investments Portfolio Company, where he developed a product enabling Citizen Developers to create AI and automation solutions. He managed Uniphore's customer functions, including Delivery, Technical Support, Customer Success, and AI consulting, helping enterprises align their business goals with AI roadmaps.Vinod was also VP & COO at the Webex Contact Center Business Unit during a period of significant growth and innovation. During his tenure at the BU, the IMI CPaaS business was acquired, and Webex Contact Center was launched. These two initiatives now serve as the foundations of the Webex Customer Experience Business Unit. Vinod oversaw all GTM functions.He joined Cisco when his startup, CloudCherry, was acquired in 2019. As Co-Founder and CEO of CloudCherry, he and his team developed a Customer Experience Platform that became Webex Experience Management. They also built the foundations of the Customer Journey Data Service, essential to the Webex Portfolio today.Coming from a military family, Vinod began his career in the Merchant Marine at 18, becoming a certified First Officer with Maersk Line and sailing to over 60 countries. He later joined the founding team at MarketSimplified, which introduced mobile trading to major brokerages like TD Ameritrade and OptionsExpress. RESOURCESCisco: https://www.cisco.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brandsOnline Scrum Master Summit is happening June 17-19. This 3-day virtual event is open for registration. Visit www.osms25.com and get a 25% discount off Premium All-Access Passes with the code osms25agilebrandDon't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnowThe Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

This week we bring 3 great conversation from the great Cal-Lab Association meeting that happened in February during Lab Day Chicago. First up is someone that has to put up with Elvis on a regular basis at Derby Dental Lab (https://www.derbydental.com/), Liam Johns. Liam talks about growing up with a technician father, becoming the removable manager at a young age, and how digital excites him for the future of dental technology. Then we chat with two gentlemen from Wiand Dental Lab (https://www.wiandlab.com/), Tom Wiand and Scott Lowrey. Tom tells the story of starting the lab in the early 90s, organically growing through the years, and keeping up with technology. Scott talks about going from selling burs to selling restorations 10 years ago. Now he does education, chairside support, and helps the lab succeed. We wrap up the episode with former player for the Pittsburg Steelers, Matt Cushing. Once done, a buddy asked if he would do sales for his lab. Not knowing anything about teeth, it wasn't long before Matt found a passion for the industry and opened First Choice Dental Lab (https://www.firstchoicelab.com/) and is now (17 years later) a lab that has acquired other labs, grew to full service, and has a satellite lab in another state. Don't miss this incredible webinar with Tanya Little, a dentist from beautiful Vancouver, Canada. We would like to invite you to a special webinar that she's hosting with Ivoclar (https://www.ivoclar.com/en_us) and LMT (https://lmtmag.com/) on Wednesday, May 7th, titled "Reflections from a Denturist: 20 Years of Crafting Dentures!". In this program, she will review the incredible history of removables with Ivoclar and focus on the new and exciting evolution based print resin and of course, the PM7. Her goal is to provide you with several key takeaways that will allow you to work smarter and not harder. You can join on May 7th by registering at https://lmtmag.com/webinars/reflections-from-a-denturist-20-years-of-crafting-dentures Are you a dental lab in need of more talent to improve your bottom line and keep production on schedule? Are you a dental tech with great skills but feel you're being limited at your current lab? Well, the answer is here and this is precisely why WIN WIN GO (https://www.winwingo.com/) was created. The dental lab and dental tech community needed a place where labs and technicians can meet, talk about their needs and connect in ways that foster a win win outcome. As a tech. If you're ready to make a change, thinking about moving in the next year or just curious what's out there, sign up today. It's totally free. As a lab, you might be feeling the frustration of paying the big employment site so much and getting so few tech candidates. We understand they don't much care about our industry. WINWINGO.com is simply the best place for lab techs and lab owners to actively engage in creating their ideal future. WINWINGO.com, how dental techs find paradise. Special Guests: Matt Cushing, Liam Johns, Scott Lowrey , and Tom Wiand CDT.

Recorded April 3, 2025 live at Another Country Bookstore with hosts Izzy and Dan, plus special guest host Antonia Bär. Headlines include the troubling escalations of neo-Nazi marches in Berlin, cracks in the A100, a local CDU "scandal", plus a Berliner in space and more. Interviews with Ester of 100% Tempelhofer Feld and Jolene, from Architects for Tempelhofer Feld, and Sebastian Thauer, local show promoter who recently co-founded the Cake Walk music festival. Thanks to Vanta for support! GUEST LINKS  Architects for Tempelhofer Feld https://architects4thf.com/ https://www.instagram.com/architects4thf/ Open Letter: https://forms.gle/CsKnCtd2vr6KqtwKA Mailing List: https://forms.gle/kbDDrbk7sTmKAwNc9 THF 100 https://www.thf100.de/  https://www.instagram.com/thf100 Cakewalk Festivalhttps://www.instagram.com/tangiblematerial https://www.instagram.com/cakewalkfest https://malzfabrik.de Antonia Bär Shows: It's That Time of the Month:  https://www.comedycafeberlin.com/event/its-that-time-of-the-month-35/ Improvised Stand-Up: https://www.comedycafeberlin.com/event/the-improvised-stand-up-show-13/ ★ Thanks to Vanta for their support, learn more at:Vanta.com/RadioSpaetkauf ➡ Vinyl Kickstarter, NOW LIVE!: https://www.kickstarter.com/profile/radiospaetkauf Technical Support: podfestberlin.com for technical support. Editing: Kaleb Wentzel-Fisher https://www.recordedvoices.com Thank you to our listeners, if you would like to make a donation or support us through a steady membership: www.radiospaetkauf.com/donate More Radio Spaetkauf: www.radiospaetkauf.com

In this episode of Hands-On Tech, Mikah Sargent helps Will with his question about porting his landline number to an old Google Pixel 5 phone and using it as his home phone, as well as whether he should create a new Google account to do this. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

In this episode of Hands-On Tech, Mikah Sargent helps Will with his question about porting his landline number to an old Google Pixel 5 phone and using it as his home phone, as well as whether he should create a new Google account to do this. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

In this episode of Hands-On Tech, Mikah Sargent helps Will with his question about porting his landline number to an old Google Pixel 5 phone and using it as his home phone, as well as whether he should create a new Google account to do this. Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

Mikah addresses a listener question about why their TCL TV and cable box sometimes turn on automatically after a power outage. He explains the likely causes and offers troubleshooting tips. Mikah also shares an important follow-up from a previous episode about internet speeds and the limitations of the Apple TV 4K's Ethernet port. Main Topic: • Richard asks why his TCL TV and cable box sometimes turn on by themselves after brief power outages • Mikah explains that TCL TVs have a "Fast TV Start" feature that keeps the TV in a powered-on state to maintain network connections, causing it to turn back on when power is restored • HDMI-CEC (Consumer Electronics Control) allows devices to communicate and control each other, which may cause the cable box to turn on when the TV powers on • Mikah advises checking the TV and cable box settings for features like Fast TV Start, sleep/hibernation modes, and HDMI-CEC to adjust the behavior • Many smart home devices, such as lights and robot vacuums, also have auto-on features that should be configured to prevent unexpected behavior after power outages Follow-up: • Thomas points out that in a previous episode (195), the Apple TV 4K used to test internet speeds has a maximum throughput of about 990 Mbps due to its Gigabit Ethernet port • For the listener (Ross) to accurately test their 2.5 Gbps internet speed, they should ensure their Mac supports the full 2.5 Gbps that the adapter provides • The Apple TV 4K's Wi-Fi 6 support may allow for faster speeds than its Ethernet port, depending on the router and environment Don't forget to send in your questions for Mikah to answer during the show! hot@twit.tv Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit

In this detailed episode, Mikah Sargent tackles a diverse range of tech challenges, from bulk email deletion and password management to troubleshooting a freezing MacBook and exploring unconventional monitor setups. Listeners will gain practical solutions for common tech frustrations and even insights into Linux encryption! Vernon wants to know how to quickly delete over 83,000 emails in their Gmail account. Miroslav wants to know if there's a way to export passwords from Apple's Password Manager on iPhone or iPad without using a Mac or PC. Charlotte wants to know why her 2020 MacBook Air keeps freezing when using Zoom and Chrome, and how to alleviate the issue. Charles wonders how to properly set up full disk encryption on his Debian and Manjaro Linux installations. Mark wants to know if a 55-inch QLED TV can be a good replacement for his current ultrawide monitor for text-based work. Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit

In this episode of Hands-On Tech, host Mikah Sargent tackles crucial questions about home networking, Mac mini security, and tech troubleshooting. Absorb this week's helpful tips, from analyzing Orbi mesh WiFi performance to explaining lock screen best practices and VHS video enhancement solutions. Susan asks if her Orbi AX6000 tri-band mesh WiFi 6 router is adequate for her 4,000 square foot home, given she's experiencing TV streaming delays and slower WiFi speeds compared to cellular data. DA, a new Mac Mini user transitioning from Windows, wants to know how to disable the password requirement when waking up their computer. Bruce is having issues with his Synology NAS repeatedly disconnecting from his new M4 Mac Mini and requiring password re-entry after sleep or logout, despite using AutoMounter. David asks if he should upgrade the RAM on his new HP Pavilion PC beyond 16GB for video editing, and seeks recommendations for software to improve VHS video quality. Brad inquires whether it's safe to keep his iPhone 16 Pro Max on a charger all day and night, including while using an Anker power bank. (Follow-up) John provides an update on his previous question about getting an iPhone hotspot to work with older WiFi devices, sharing what solutions worked for him. Host: Mikah Sargent Download or subscribe to Hands-On Tech at https://twit.tv/shows/hands-on-tech Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit