Podcasts about comcoaching

Send us a textIn this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of storytelling in customer success and upselling. She discusses how effective storytelling can significantly enhance a CSM's ability to connect with customers, drive revenue, and create compelling narratives that resonate with clients. Anika outlines a structured approach to storytelling, including the 'before', 'trigger', 'after', and 'future' elements, and encourages listeners to practice their storytelling skills to improve their upselling techniques.Get your FREE QBR Revenue Guide: https://thecustomersuccesspro.com/resourcesChapters:00:00 The Power of Storytelling in Customer Success02:16 Understanding the Human Element03:40 Crafting the Customer's Story08:21 The Upsell as a Natural Continuation12:07 Weekly Challenge: Practice Your Storytelling17:22 Recap and Key TakeawaysConnect with Anika:LinkedInYouTubeTikTokInstagramWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP Academy Podcast Editor: https://podcastmagician.com/

Send us a textIn this episode, Anika Zubair discusses the vital collaboration between customer success and marketing with guest Ashna Patel. They explore how aligning these two functions can drive growth, retention, and upsells. Ashna shares her journey from customer success to marketing, emphasizing the importance of messaging and cross-functional teamwork in enhancing the customer experience. The conversation highlights the need for customer success professionals to leverage marketing resources and insights to better serve their customers and achieve organizational goals. In this conversation, the speakers discuss the critical alignment between marketing and customer success teams, emphasizing the importance of collaboration to enhance customer retention and product adoption. They explore how effective messaging and nurturing relationships can drive growth, and the role of AI in shaping the future of customer success. The discussion highlights practical strategies for cross-functional collaboration and the need for open communication to ensure that both teams work towards common goals.Signup to the VIP Waitlist for RevUP Academy: https://thecustomersuccesspro.com/revupTimestamps:00:00 Introduction 02:52 Ashna Patel's Transition from Customer Success to Marketing06:06 Understanding the Bow Tie Model in Customer Journey09:10 The Role of Marketing in Customer Success11:53 The Importance of Messaging in Customer Engagement15:02 Aligning Marketing and Customer Success Teams17:54 Leveraging Marketing for Customer Retention and Growth20:54 Building Cross-Functional Relationships for Success32:39 Team Alignment for Customer Success35:05 Marketing's Role in Customer Retention39:55 Nurturing Customer Relationships42:04 Effective Messaging Strategies48:15 Cross-Functional Collaboration for Success55:30 Conclusion and Key TakeawaysConnect with Anika:LinkedInYouTubeTikTokInstagramWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyConnect with Ashna Patel:https://www.linkedin.com/in/ashnapatel92/Ashna Patel is a former award-winning Customer Success leader turned Marketer, bringing over a decade of experience in customer engagement, retention, and growth. After years of driving customer success strategies, she transitioned into marketing to bridge the gap between pre- and post-sales, leveraging her deep understanding of customer needs to fuel demand generation and customer marketing. Apart from this, Ashna is also passionate about helping professionals build personalized systems to prevent burnout, enhance productivity, and achieve sustainable success (personally and professionally).  Podcast Editor: https://podcastmagician.com/

What if your relationship with money matters more than how much of it you have?In this episode, we're joined by Matt Morizio, former professional baseball player turned financial advisor, business coach, and founder of Reconstructing Wealth. Matt shares how his experience in sports and entrepreneurship led him to uncover the emotional baggage many of us carry when it comes to money—and why transforming our mindset is often the key to building lasting wealth.From homeschooling his seven children with weekly "Money Mondays" to guiding clients through major financial setbacks, Matt offers a grounded, purpose-driven approach to money that blends discipline, clarity, and service. Whether you're just starting out or a high earner with no plan, this episode reveals why “earn more” isn't the answer—it's about learning to relate to money in a healthier way.We talk about detaching from shame, teaching kids about value and earning, overcoming financial rock bottom, and why your financial plan should align with your deeper purpose. For Matt, money is never the end goal—it's a tool for impact.This conversation is a must-listen for anyone ready to reconstruct their relationship with wealth from the inside out.Resources:Learn more at The Color of MoneyLearn more about Matt Morizio's work: reconstructingwealth.comCoaching and personal development: The Ideal Life – Matt MorizioFollow Matt on LinkedInBecome a real estate agent HEREConnect with Our HostsEmerick Peace:Instagram: @theemerickpeaceFacebook: facebook.com/emerickpeaceDaniel Dixon:Instagram: @dixonsolditFacebook: facebook.com/realdanieldixonLinkedIn: linkedin.com/in/dixonsolditYouTube: @dixongroupcompaniesJulia Lashay:Instagram: @iamjulialashayFacebook: facebook.com/growwithjuliaLinkedIn: linkedin.com/in/julialashay/YouTube: @JuliaLashayBo MenkitiInstagram: @bomenkitiFacebook: facebook.com/obiora.menkitiLinkedIn: linkedin.com/in/bomenkiti/Produced by NOVAThis podcast is for general informational purposes only. The views, thoughts, and opinions of the guest represent those of the guest and not  Keller Williams Realty, LLC and its affiliates, and should not be construed as financial, economic, legal, tax, or other advice. This podcast is provided without any warranty, or guarantee of its accuracy, completeness, timeliness, or results from using the information.

Send us a textIn this episode of the Customer Success Pro Podcast, Anika Zubair discusses the critical skill of identifying customer churn signs and implementing strategies to prevent it. She debunks common myths about churn, emphasizes the importance of proactive engagement, and outlines a five-step framework for recognizing at-risk customers. The episode provides actionable insights for customer success managers to enhance their strategies and improve customer retention.Signup to the FREE Masterclass: https://www.thecustomersuccesspro.com/masterclassChapters:00:00 Introduction02:50 Myths About Customer Churn05:54 Proactive Strategies for Churn Prevention09:10 Identifying Early Warning Signs of Churn11:50 Five Key Indicators of At-Risk Customers15:09 Engagement and Communication Strategies20:49 Building a Churn Prevention Playbook24:12 Validating Customer Risk27:00 Executing the Save Playbook29:50 Final Thoughts and Weekly ChallengeConnect with Anika:LinkedInYouTubeTikTokInstagramWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP Academy Podcast Editor: https://podcastmagician.com/

Send us a textIn this episode of the Customer Success Pro podcast, Anika Zubair discusses the common pitfalls in customer expansion strategies and emphasizes the importance of proactive engagement. She highlights that expansion should not be treated as a one-time event but rather as an ongoing process that requires continuous conversations and guidance. Anika provides actionable strategies for identifying growth triggers, building expansion pathways, and reframing discussions around customer outcomes to drive successful upsell conversations.Signup to the FREE Masterclass: https://www.thecustomersuccesspro.com/masterclassChapters:00:00 Introduction03:11 The Myth of Expansion Timing06:06 Proactive Strategies for Customer Growth08:54 Building an Expansion Pathway12:10 Reframing Expansion Around Outcomes15:01 The Importance of Continuous Conversations18:14 Listener Challenge and RecapConnect with Anika:LinkedInYouTubeTikTokInstagramWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP Academy Podcast Editor: https://podcastmagician.com/

Divorce after 50—often called gray divorce—comes with its own unique challenges and hidden truths. In this eye-opening episode of Doing Divorce Different, I sit down with seasoned attorney Michelle to dive deep into the emotional, financial, and relational complexities of gray divorce.Whether you're an empty nester questioning your future, someone who's felt controlled or stuck in a long-term marriage, or a woman wondering if there's still time to rebuild her life—this episode is for you.We're talking real talk:

Send us a textIn this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Melanie Fay, an enterprise Customer Success Manager at Goldcast. They discuss Melanie's journey in customer success, her transition between various roles, and her innovative approach to customer engagement known as the 'anti-check-in.' Melanie shares her experiences managing a large book of business, the importance of delivering value in customer interactions, and strategies for understanding customer goals and outcomes. The conversation emphasizes the need for CSMs to adapt their approaches to meet the evolving needs of customers and to provide meaningful engagement beyond traditional check-in calls. In this conversation, the speakers delve into the evolving landscape of customer success, emphasizing the importance of understanding customer needs, effective engagement strategies, and the transition from traditional check-in calls to value-driven discussions. They discuss the significance of frameworks for customer conversations, the role of storytelling in enhancing customer relationships, and the necessity of taking ownership and leadership within the customer success domain. Additionally, they explore practical tips for managing a large book of business through segmentation and the importance of being creative and adaptable in communication strategies.Enter the Planhat Giveaway!Win an all-expenses-paid trip to Planhat Open: www.planhat.com/giveawayTimestamps: 00:00 Introduction01:52 Melanie Fay's Journey in Customer Success06:01 Transitioning Between Roles and Companies10:00 The Anti-Check-In Approach13:13 Managing a Large Book of Business17:03 Delivering Value in Customer Interactions21:13 Understanding Customer Goals and Outcomes25:02 Innovative Strategies for Customer Engagement27:00 Understanding Customer Needs and Engagement30:08 Frameworks for Effective Customer Conversations33:04 Transitioning from Check-Ins to Value-Driven Discussions35:06 The Role of Storytelling in Customer Success39:04 Taking Ownership and Leadership in Customer Success43:14 Segmenting and Managing a Large Book of Business47:03 Key TakeawaysConnect with Anika:LinkedInYouTubeTikTokInstagramWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyConnect with Melanie Faye:https://www.linkedin.com/in/melanie-faye/I'm Melanie, a CSM living on a small island on the East Coast in Canada. After running my own business for years, I knew when I landed my first CS role that it was meant to be. I've been working in Customer Success for nearly 4 years and have been fortunate enough to gain experience in different industries like digital events, HR tech and accounting tech. Most recently, I was supporting mid-market customers at Keeper.app and am now moving into an Enterprise role at Goldcast. I'm excited to get back to my roots in the events industry! When I'm not listening to CS podcasts, meeting with my mentor or having coffee chats with others in tech, you can find me spending time with my two Labradoodles (Charlie and Lottie), on a paddleboard in the summer or hiking through snowy trails in t Podcast Editor: https://podcastmagician.com/

Retired firefighter and union leader Rich Cheatham's life was forever changed by tragedy, resilience, and redemption. After the heartbreaking murder of his son and a life-altering injury, Rick faced immense challenges that tested his faith, resolve, and purpose.Rick shares how he overcame a downward spiral of anger, grief, and depression, using his AIM framework—Awareness, Intention, and Mindset—to regain control and rebuild his life. Today, Rick is thriving as a coach, speaker, and advocate, helping others overcome addiction, trauma, and loss. His story is a testament to the power of choice, faith, and community.You Will Learn:How to shift your mindset from fear and doubt to faith and empowerment.The transformative impact of forgiveness on healing and growth.Why the support of community can be a lifeline during the toughest times.Rick's resilience and wisdom offer powerful lessons for anyone looking to turn their challenges into stepping stones for a meaningful life.Connect with Rick Cheatham:Website: www.rickcheatham.comCoaching and Speaking: Visit his website to learn more about his work as a transformational coach and motivational speaker.Connect with Lizbeth Meredith:Website: www.lameredith.comPodcast Updates & Contact: Join the mailing list or connect via the contact form.If you enjoyed this episode, please leave a review, subscribe, and share it with friends who might find Rick's story inspiring. Lizbeth's links Want to comment on the show? Connect at Lizbeth's author/podcast Facebook page Lizbeth's memoir Pieces of Me: Rescuing My Kidnapped Daughters can be ordered where books are sold, and is now a TV movie, #Stolen By Their Father on Lifetime.Lizbeth's second book, Grounded in Grit: Turn Your Challenges Into Superpowers is available to order wherever books are sold! Tilka Faces the Odds, One Man at a Time, new release novel https://books2read.com/u/4j760X Sign up to stay in the know on Lizbeth's latest podcast episodes, books, and appearances at https://lameredith.com

Host: Michael FanningIn this episode of the Windermere Coaching Minute, Michael Fanning discusses the five primary factors that determine why some people live the life they desire while others don't. Drawing insights from David Bayer's book "The Changed Mind: Rewire Your Brain and Re-engineer Your Reality," Michael explores how our early childhood programming creates beliefs that shape our entire reality.Beliefs - Fundamental assumptions about reality formed between ages 1-9Thoughts - Mental content arising from underlying beliefsFeelings - Emotional responses triggered by thoughtsActions - Behaviors and choices based on feelings and thoughtsResults - Outcomes that manifest in your life from your actionsPrimal State: Reactive, survival-oriented mode driven by fear and scarcityPower State: Creative, possibility-oriented mode driven by purpose and abundanceMichael walks through a presentation scenario demonstrating how the same situation can produce entirely different outcomes depending on whether you operate from a primal or power state.Identify your pattern in one area you want to improvePractice state awareness three times dailyTransform one limiting belief into an empowering alternativeApply your new understanding to a specific upcoming situationConduct daily check-ins about your operating beliefsDavid Bayer's book: "The Changed Mind: Rewire Your Brain and Re-engineer Your Reality"Find additional resources at changedmind.comEpisode 14 of David Bayer's podcast: "Get ahead of your limiting beliefs before they materialize"Decision Matrix tool available on the Changed Mind websiteEmail: fanning@windermere.comCoaching services available through WindermereSubscribe to the coaching newsletter for more resources"Be awesome and help somebody. Make it a great day."Key Concepts Covered:The Five Primary Factors:Primal State vs. Power State:Practical Application:Homework for Listeners:Resources Mentioned:Connect with Michael:Michael's Sign-off:

In this episode, Anika Zubair discusses the challenges of scaling customer success teams without losing sight of customer value with guest Saahil Karkera. They explore the importance of understanding customer value, the need for continuous engagement with customers, and the significance of personal relationships in customer success. Sahil shares insights from his experience in scaling CS teams in SaaS companies and emphasizes the need for ongoing conversations to define and deliver value effectively. In this conversation, we explore the intricacies of customer success management, focusing on strategies for effective engagement, the balance between hiring and optimizing processes, and the role of AI in enhancing customer experiences. The discussion emphasizes the importance of collaboration across teams, learning from past mistakes, and the future direction of customer success towards hyper-personalization and value delivery.Enter the Planhat Giveaway!Win an all-expenses-paid trip to Planhat Open: www.planhat.com/giveawayChapters:00:00 Introduction 12:32 Defining Customer Value 24:39 Building Personal Relationships in CS 26:40 Navigating Customer Engagement and Progress Tracking 29:07 Optimizing Customer Success Management Without Overwhelm 32:02 Hiring vs. Optimizing: Balancing Resources in Customer Success 37:04 Leveraging AI for Enhanced Customer Success 41:00 Learning from Mistakes: Collaborating Across Teams 43:47 The Future of Customer Success: Hyper-Personalization and ValueConnect with Anika:LinkedInYouTubeTikTokInstagramWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyConnect with Saahil Karkera :https://www.linkedin.com/in/saahilkarkera/CS Connect: https://www.joincsconnect.com/Saahil Karkera is a Customer Success leader with 9 years of experience scaling and transforming CS teams in Seed to Series A/B SaaS companies. He took an unconventional path to Customer Success, starting in Enterprise Sales at a startup that was later acquired by one of its customers. Since then, he has built and scaled three high-performing CS teams, with a deep focus on driving retention, expansion, and operational efficiency.Beyond his CS leadership role, Saahil is the founder of CS Connect—a no-fluff, results-driven community for Customer Success leaders navigating the chaos of SaaS startups. His mission? To arm CS leaders with the tools, knowledge, and network to turn CS into a scalable revenue driver rather than just a support function.When he's not optimizing CS strategies, you'll find him spending time with his two young children, Mae and Colin.Music by AudioCoffee: https://www.audiocoffee.net/

In this episode, Kreed concludes the two part interview with an estranged adult daughter. The conversation explores the complexities of estrangement within families, focusing on the experiences of an estranged adult daughter and delves into the impact of family dynamics, the importance of setting boundaries, and the journey towards healing and personal growth. The guest shares her story of estrangement from her father and brother, highlighting the challenges of maintaining relationships while protecting her children from environments influenced by addiction. The discussion culminates in the creation of a personal mission statement that emphasizes respect, healthy communication, and the importance of teaching these values to the next generation.Takeaways Estrangement can occur even in seemingly normal families. Setting boundaries is crucial for protecting children. Addiction in the family can complicate relationships. Creating a personal mission statement can guide decisions. Estrangement does not always stem from abuse or trauma. Healing relationships requires effort and understanding about root issues, concerns The journey of estrangement can lead to personal growth and empowerment.http://www.TheEstrangedHeart.comEmail Kreed at: TheEstrangedHeart@gmail.comCoaching & Consultation with KreedEmail Kreed at TheEstrangedHeart@gmail.comFacebook Support Group for estranged moms: facilitated by Kreed: https://www.facebook.com/groups/estrangedmotherssupportgroupIf you wish to become a financial supporter of the podcast and Kreed's work with estranged parents & adult children:  https://www.anchor.fm/theestrangedheart/supporthttps://www.buymeacoffee.com/kreedrevere  (one time donation)

In this conversation, Kreed engages with an anonymous estranged adult daughter to explore the complexities of family estrangement, particularly focusing on the impact of parenting and emotional health. The discussion delves into the dynamics of unhealthy family relationships, the role of addiction, and the journey towards self-discovery and healing. The guest shares her experiences of estrangement from her father and brother, emphasizing the importance of setting boundaries for the well-being of her own children. The conversation highlights the challenges of navigating familial expectations and the emotional toll of living in a dysfunctional family system.http://www.TheEstrangedHeart.comEmail Kreed at: TheEstrangedHeart@gmail.comCoaching & Consultation with KreedEmail Kreed at TheEstrangedHeart@gmail.comFacebook Support Group for estranged moms: facilitated by Kreed: https://www.facebook.com/groups/estrangedmotherssupportgroupIf you wish to become a financial supporter of the podcast and Kreed's work with estranged parents & adult children:  https://www.anchor.fm/theestrangedheart/supporthttps://www.buymeacoffee.com/kreedrevere  (one time donation)

In this conversation, Kreed explores the complexities of estrangement, particularly focusing on the conflicting realities between parents and their adult children. She emphasizes the importance of understanding subjective memories, the emotional impact of actions, and the role of validation in healing relationships. Kreed encourages a shift from proving who is right to fostering understanding and connection, ultimately guiding listeners towards reconciliation and emotional maturity.http://www.TheEstrangedHeart.comEmail Kreed at:TheEstrangedHeart@gmail.comCoaching & Consultation with KreedEmail Kreed atTheEstrangedHeart@gmail.comFacebook Support Group for estranged moms:facilitated by Kreed:https://www.facebook.com/groups/estrangedmotherssupportgroupIf you wish to become afinancial supporterof the podcast and Kreed's work with estranged parents & adult children: https://www.anchor.fm/theestrangedheart/supporthttps://www.buymeacoffee.com/kreedrevere  (one time donation)

Discover insights from Team Whisperer Lia Garvin. Lia shares her experiences navigating the corporate landscape, which have inspired her mission to help other companies strengthen their teams and managers. We talked about how she manifested her new book, along with other aspects of her life. Additionally, she provides numerous tools to assist managers facing challenges. Her energy is contagious and just such a fun person. Order THE NEW MANAGER PLAYBOOK NOW! To connect more with her, find her Instagram, which I found hilarious. PDF freebie on instagram or email her below. Here's her podcast and freebieLia Garvin, the “Team Whisperer” provides team leaders and business owners with simple strategies and tools to communicate better with their teams, reduce overwhelm as managers, and turn their employees into profit-generating machines. She is a 3x bestselling author, TEDx speaker, host of the top podcast Managing Made Simple, and team operations consultant with experience leading team operations within Google, Microsoft, and Apple. She is a sought-after expert in the media, featured across The Harvard Business Review, FastCompany, ABC News, The Wall Street Journal, Fortune, CNN Business, Forbes, US News & World Report, Inc, Yahoo, and TV News.Mobile Number: (415) 828-9996Email: lia@liagarvin.comCoaching to Manifest More. More PEACE, More PURPOSE, More PASSION!! I have discovered that Manifesting techniques can be used as a  tool to work through grief, depression, anxiety, and stress. That's just what it did for me. The day I realized this I started teaching it to others. I offer a 1:1 COACHING aimed to help women learn to tune into their inner being, prioritize their emotions, fill their hearts with praise, and begin to see the new manifested version of themselves with love and internal peace!  Message me to connect at dawn@manifestmorewithdawnmaynor.comOther Offerings to choose from include: Reiki for energy/emotional healing, Reiki Training, Sound Healing, Manifestation Activations, Manifesting Workshops, Yoga, or  Meditations. Groups and Privates.I also have other free resources on Instagram, YouTube, Facebook, and TikTok. Please share this PODCAST with a friend or on social media.Thanks for tuning in!     Sending you all Love and Light,   Manifest More With Dawn Maynor

In this episode of the Estranged Heart podcast, Kreed explores the critical role of curiosity in understanding estrangement between parents and their adult children. She discusses the barriers that prevent parents from being curious about their child's perspective, including fear of pain, shame, guilt, and a defensive mindset. Kreed emphasizes the importance of recognizing childhood experiences that may have stifled curiosity and offers practical steps for developing this essential skill. The episode encourages parents to embrace curiosity as a means to foster understanding and healing in estranged relationships.Takeaways- Curiosity is essential for healing estrangement.- Parents may resist curiosity due to fear of pain.- Shame and guilt can block curiosity.- Echo chambers can reinforce a lack of curiosity.- Childhood experiences shape our ability to be curious.- Unhealed trauma can hinder curiosity.http://www.TheEstrangedHeart.comEmail Kreed at:TheEstrangedHeart@gmail.comCoaching & Consultation with KreedEmail Kreed atTheEstrangedHeart@gmail.comFacebook Support Group for estranged moms:facilitated by Kreed:https://www.facebook.com/groups/estrangedmotherssupportgroupIf you wish to become afinancial supporterof the podcast and Kreed's work with estranged parents & adult children: https://www.anchor.fm/theestrangedheart/supporthttps://www.buymeacoffee.com/kreedrevere  (one time donation)

Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.Enter the Planhat Giveway to win an all expense trip to Planhat Open: www.planhat.com/giveawayIn this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Guy Rahamim, a Senior Manager of Customer Success at Linear B. They discuss Guy's unique journey from studying dentistry to thriving in customer success, the innovative strategies he employs to reduce churn, and the importance of data-driven decisions in customer success. Guy shares insights on the Ideal Customer Behavior (ICB) metric, which helps in understanding customer engagement and retention.Timestamps:00:00 Introduction02:49 Guy's Journey to Customer Success06:08 Understanding Linear B and Its Operations09:29 Career Aspirations and Goals in Customer Success11:53 Winning the Creative Customer Success Leader Award14:12 Challenges with Churn and Customer Health Scores15:11 Introducing Ideal Customer Behavior (ICB)20:00 Building Cross-Functional Teams for Success23:48 The Importance of Collaboration in Customer Success24:16 Proactive Risk Management in Customer Success30:27 Leveraging Data for Customer Engagement36:38 Renewal Strategies and Customer Value41:47 QuickFire Questions RoundConnect with Anika:LinkedInYouTubeTikTokInstagramWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyConnect with Guy Rahamim: https://www.linkedin.com/in/guy-rahamim/Guy Rahamim is a dynamic leader in customer success, passionate about helping R&D teams achieve transformative business outcomes. With over a decade of global experience spanning EMEA, APAC, and LATAM, Guy combines strategic planning, leadership, and technical expertise to drive positive net revenue retention and high customer satisfaction.Currently, Guy is a Senior Manager of Customer Success at LinearB. He is also a founding lead at CS Insider and a member of CS Angel, a syndicate of customer success experts investing in innovative technologies.Guy holds a B.Sc. in Biomedical Sciences and an MBA and is recognized as a 2022 & 2023 Top 100 Customer Success Strategist. He is certified at all four levels of the Certified Customer Success Management Professional program, highlighting his dedication to continuous learning and excellence.Guy's ICB Framework: https://docs.google.com/presentation/d/1BTQBIKeWqfI4LfX6MlkcFkIFBEqvUqkxayJtSrsHpuI/edit#slide=id.g2cf81ef3f44_0_66Music by AudioCoffee: https://www.audiocoffee.net/

Hello! Im Paolo Peralta @makepurethyheart & ​⁠ life is awesome! lets stay connected

In this episode of the Customer Success Pro podcast, host Anika Zubair speaks with Ejieme Eromosele, an award-winning customer success leader, about her journey from customer success to general management. They discuss the importance of customer advocacy in driving new sales, strategies for upselling and expansion, and the evolving role of customer success in the go-to-market strategy. Ejieme shares her insights on using data to drive urgency, the significance of a discovery-focused mindset, and the need for value-based storytelling in customer success. The conversation highlights key learnings and the future of customer success as a driver of sustainable growth.Want to win a free pair of airpod pros, sign up for a demo with Vitally: vitally.io/csproDon't forget to signup for CSM RevUP to help unlock your revenue potential: https://thecustomersuccesspro.com/csm-revup-academy/Chapters00:00 Introduction 01:56 Meet Ejieme Eromosele 03:22 Transitioning to a General Manager Role 08:08 The Importance of Customer Advocacy in Sales 14:44 Shaping Post-Acquisition Strategies for New Sales 22:53 Building a Customer Growth Function 28:02 Strategies for Upselling and Expansion 37:02 Key Learnings and Future of Customer SuccessConnect with Anika:LinkedInYouTubeTikTokWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyConnect with Ejieme:Linkedin: https://www.linkedin.com/in/ejieme/Ejieme Eromosele is an award-winning Customer Experience and Success Executive with over 15 years of experience in building high-impact customer programs. As the General Manager for EMEA at Quiq, Ejieme leads the company's expansion across Europe, overseeing all aspects of business growth - including marketing, customer success, new business sales and partnerships.Ejieme's expertise spans customer-led growth, with a focus on transforming customer success functions into powerful drivers of business value. She is also the founder of Success in Black, a pioneering platform that promotes diversity, equity, and inclusion in customer success.Prior to Quiq, she was Managing Director of Customer Experience at The New York Times and led The Times' efforts to drive retention, loyalty and brand advocacy of its growing subscriber base.Ejieme spent a decade in management consulting at PwC and Accenture. In these roles, she led CX programs across sectors.Beyond her corporate work, Ejieme is a respected advisor, speaker, board member, and angel investor, known for her insights on customer experience strategy and customer success. She serves on the board of the Conversational Design Institute Foundation and the AI Council of Firstboard.io, where she contributes her expertise to discussions on responsible and ethical AI and the future of customer engagement.Ejieme has a BA in Economics from NYU's College of Arts & Science and an MBA in Strategy and Global Business from NYU's Stern School of Business.Follow the PodcastYouTube: https://www.youtube.com/ @TheCustomerSuccessProApple Podcasts: https://podcasts.apple.com/gb/podcast/the-customer-success-pro-podcast/id1733Music by AudioCoffee: https://www.audiocoffee.net/

In this episode of the Customer Success Pro podcast, host Anika Zubair speaks with Stino, the head of customer success at whale.io. They discuss the evolving role of customer success in the SaaS industry, emphasizing the importance of a revenue-focused mindset. Stino shares his journey from being a tax attorney to a customer success leader, the challenges he faced in his first leadership role, and the strategies he implemented to drive revenue through customer success. The conversation highlights the significance of authenticity, team dynamics, and practical approaches to achieving customer outcomes and business growth. In this conversation, Anika Zubair discusses the importance of understanding customer personalities and building trust through personal connections in customer success. She emphasizes the need for a revenue mindset while maintaining authentic relationships with clients. Anika also addresses the challenges posed by budget cycles and economic constraints, highlighting the evolving role of customer success managers as strategic advisors. She shares valuable lessons learned in leadership and the significance of finding a supportive community in the profession of customer success.Want to win a free pair of airpod pros, sign up for a demo with Vitally: vitally.io/csproDon't forget to signup for CSM RevUP to help unlock your revenue potential: https://thecustomersuccesspro.com/csm-revup-academy/Chapters:00:00 Introduction 01:56 Meet Stino: A Journey from Law to Customer Success07:15 Understanding Whale.io and Its Revenue Focus10:12 The Shift to Revenue-Focused Customer Success Leadership19:48 Key Strategies for Transitioning to Revenue Leadership25:57 Understanding Customer Personalities32:04 Building Trust Through Personal Connections36:46 Navigating Budget Cycles and Economic Constraints40:39 The Evolving Role of Customer Success43:34 Lessons Learned in Customer Success LeadershipConnect with Anika:LinkedInYouTubeTikTokWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyFollow the Podcast YouTube: https://www.youtube.com/@TheCustomerSuccessPro Spotify: https://open.spotify.com/show/2IVZCeBTFUFl2iysDe9uJu Apple Podcasts:⁠⁠⁠ https://podcasts.apple.com/gb/podcast/the-customer-success-pro-podcast/id1733540749Connect with Stino:https://www.linkedin.com/in/stijn-smet-

This week, we're excited to share a fun and inspiring conversation with our friend and YouTube creator, Jen Lefforge. Jen has built an incredible career as a travel and lifestyle vlogger while navigating the ups and downs of Hashimoto's disease. We love her unapologetic approach to setting boundaries and how she's refused to let her diagnosis define or limit her.Jen's story is full of practical tips and encouraging insights about trusting your inner wisdom, designing a life that works for you, and saying “yes” to the adventures you've been dreaming about—even if you have health challenges.We hope you find as much inspiration in Jen's journey as we did!Episode Links:Find Jen at www.JenLefforge.comCoaching with Samantha: https://transformative-psych.comConnect with us on Instagram and FacebookJoin our Substack communityWe now have a SpeakPipe line where you can leave us short audio messages. Call in to suggest topics or guests for the show, share insights you've gained while listening, or let us know if you're interested in receiving free coaching from Crystal & Samantha on an upcoming episode.Theme music from #Uppbeathttps://uppbeat.io/t/ben-johnson/cant-stop-chasing-youLicense code: LTNISOMTFHZIIXYY This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit livingwellpod.substack.com

In this podcast episode, Anika Zubair interviews Jay Nathan, COO of Churnkey, about his extensive experience in the SaaS industry and the evolving role of customer success. They discuss the key metrics that drive growth in SaaS, such as retention, customer lifetime value, and profitability, emphasizing the need for agility in tracking and adjusting these metrics. Jay shares insights into his role as COO, the strategic importance of aligning CS with business goals, and the dual focus on customer and company needs. They also explore how customer success is shifting to a more strategic, revenue-driving function within SaaS companies. The episode provides practical advice for CS leaders who want to make a significant impact on their organization.Want to win a free pair of airpod pros, sign up for a demo with Vitally: vitally.io/csproTimestamps: 00:00 - Introduction to Jay Nathan & His Journey04:16 - The Role of a COO in a Startup08:17 - Key Metrics for SaaS Companies13:35 - Understanding Gross Retention vs. Net Retention18:28 - Customer Lifetime Value & Strategic Decision-Making24:03 - Metrics to Track in Day-to-Day CS Operations32:30 - Adapting Metrics as Your SaaS Business Grows43:30 - Quickfire RoundConnect with Anika:LinkedInYouTubeTikTokWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyFollow the Podcast YouTube: https://www.youtube.com/@TheCustomerSuccessPro Spotify: https://open.spotify.com/show/2IVZCeBTFUFl2iysDe9uJu Apple Podcasts:⁠⁠⁠ https://podcasts.apple.com/gb/podcast/the-customer-success-pro-podcast/id1733540749Connect with Jay Nathan:LinkedinCheck out his newsletter, GrowthCurveJay Nathan has over 20 years of experience in the software industry, having held leadership roles at prominent technology companies such as Blackbaud, Higher Logic, PeopleMatter, and now Churnkey. He has hands-on experience in bootstrapped, VC-backed, private equity-owned, and publicly traded software companies. In 2017 he launched a management consulting firm focused on SaaS companies and in 2018 launched the popular Gain Grow Retain customer success community, growing it to over 15,000 members worldwide. Jay has spoken and written extensively on leadership, sales, marketing, product, and customer success in the software industry. While his ultimate goal is to launch a Jimmy Buffett cover band, for now, he is focused on helping B2B SaaS companies grow and thrive.Music by AudioCoffee: https://www.audiocoffee.net/

After a short hiatus, I am honored to return with the re-release of an interview with someone incredibly special to me, to so many of you, and to the luxury real estate industry at large—Jenny Pruitt.This is the first episode I've released in several months, and I couldn't think of a better way to return than by celebrating the life and legacy of someone who made an indelible impact on all of us. Jenny was more than just a leader in real estate; she was an extraordinary person whose wisdom, kindness, and strength touched the lives of so many.I recently shared with Nancy See, her best friend and partner in business from the very beginning, ‘She was an amazing person. Her and your presence in my life made a true difference in so many ways, as y'all have for so many people. It's hard to believe she's gone. In so many ways, it seemed she would always be with us. In spirit, I know she will and is. I feel her presence in my life in so many ways, especially now.'Originally released as episode 56, 'How to Develop Influence and Leadership,' this conversation with Jenny shares her story and parts of her story she had never shared before; it embodies the values that made her a beacon in our industry. Though she is no longer with us in person, her spirit and influence continue to guide and inspire us all.I invite you to listen again, and reflect on the incredible legacy she left behind.--- SHOWNOTES:Jenny's Journey in Real Estate (00:00–03:17):Jenny began her real estate career in 1967, guided by the encouragement of her husband and mother, despite early challenges in passing her real estate exam. She went on to become a top agent for nine years before transitioning into management, ultimately founding Jenny Pruitt & Associates in 1988 and later, Atlanta Fine Homes Sotheby's International Realty.The 3 Things Jenny Needed to Start Her Real Estate Company (03:17):When Jenny was approached by a venture capitalist to start her own real estate company, she set three clear conditions before agreeing:Full capital investment (a couple of million dollars at the time).51% ownership to maintain majority control.Total operational control of the company.Surviving Recessions (05:26–06:46):Jenny talks about starting both of her companies in the midst of recessions. She explains how Jenny Pruitt & Associates launched just before a recession hit in 1989 and how Atlanta Fine Homes Sotheby's launched in 2007, just before the market crash. Despite these challenges, both companies thrived.The 3 Traits of a Successful Agent (06:46–09:14):Jenny outlines the key traits of successful real estate agents:Self-motivation: Agents must be self-starters who can motivate themselves and maintain confidence despite the challenges of a competitive industry.Handling rejection: The ability to manage rejection is crucial for long-term success in real estate.Being a good listener: Jenny emphasizes the importance of truly listening to clients, not just to what they say but also to what they ================About the Jere Metcalf Podcast:Jere, current coach and consultant, former top luxury real estate agent of Sotheby's International Realty, interviews the world's most renowned and best real estate agents around the country. These Agents tell their stories, how they got into the business and what has made them successful from their biggest mistakes to their biggest breakthroughs in one of the oldest and most competitive industries.Powered by BreakthroughLuxury.comCoaching & Consulting for the Luxury Real Estate Agent.More on Jere Metcalf Podcast:► Visit our YouTube Channel: https://www.youtube.com/c/JereMetcalfPodcast

Host BrYan Goodwin, a certified coach, explores the ten different types of intimacy, focusing this week on social intimacy. He explains how social intimacy is essentially the connections we form with others, whether they are long-term relationships or brief interactions with acquaintances like a barista. Brian emphasizes the importance of maintaining these connections as we age, noting that societal changes and personal anxieties often hinder our ability to nurture friendships.BrYan discusses the challenges men face in forming and maintaining friendships, highlighting the societal pressures and personal fears that often lead to loneliness. He stresses the importance of having a strong community pillar, referencing Jim Rohn's idea that we are the average of the five people we spend the most time with. By intentionally building a network of supportive friends, men can improve their mental, physical, and spiritual well-being.The episode also touches on the significance of social intimacy within marriages. BrYan explains how couples often neglect this aspect of their relationship, leading to a lack of connection and intimacy over time. He offers practical advice on how to rekindle social intimacy with a partner, emphasizing the importance of communication and understanding.Throughout the episode, BrYan encourages listeners to step out of their comfort zones and actively work on building and maintaining friendships. He provides actionable steps for improving social intimacy, both in friendships and romantic relationships, and offers coaching support for those seeking to enhance their personal connections.LinksNew Podcast 2.0 Apps - https://www.newpodcastapps.comCoaching - https://wwww.relaxedmale.com/lovebirds

In this episode of "The Free Lawyer," host Gary Miles, with 45 years of legal experience, converses with Heather Moulder, a former big law partner turned lawyer coach. Heather, a breast cancer survivor, shares her journey from a successful legal career to coaching lawyers for personal and professional fulfillment. Key themes include the importance of personal values, tailored marketing strategies, work-life balance, emotional intelligence, active listening, acceptance, and intentional decision-making. Heather emphasizes the power of a support system and overcoming isolation in the legal profession, offering practical advice for lawyers seeking a more fulfilling career. Heather Moulder is a former Big Law partner (and 18+ year practicing attorney) turned lawyer coach, and host of the Life & Law Podcast. After a battle with breast cancer, she traded in her multi-million dollar book of business to help lawyers build their ideal law practice around the life they actually want to live.Using a unique framework tailored to each client's strengths, values and needs, Heather supports attorneys to build a seven-figure legal practice without having to sacrifice themselves in the process. Her clients rave about how this personalized framework enables them to both 10x their performance and reenergize professionally. Life & Law Podcast: https://www.lifeandlawpodcast.comCoaching: https://www.coursecorrectioncoaching.com/LinkedIn: https://www.linkedin.com/in/heathermoulder/ Common Mistakes in Business Development (00:09:11)Heather identifies key mistakes lawyers make in business development, including incorrect assumptions. Connecting with Clients (00:10:46)Heather explains the need for lawyers to communicate in a way that resonates with clients' needs. Shifting Focus from Self to Client (00:11:03)She advocates for a mindset shift from self-promotion to focusing on serving clients effectively. Mindset Struggles in Business Development (00:12:30)Heather discusses lawyers' fears about reputation and how it affects their approach to business development. Overcoming Self-Promotion Fears (00:16:10)Heather shares strategies for lawyers to promote themselves authentically without feeling self-promoting. Finding Time for Business Growth (00:20:25)She addresses concerns about time management, offering insights on balancing business growth with a busy schedule. Marketing Strategies for Lawyers (00:21:32)She emphasizes starting with one marketing activity, like writing short LinkedIn posts, to build consistency. Aligning Skills with Values (00:22:37)The conversation focuses on aligning clients' skills and values to create effective marketing strategies. Balancing Work and Energy (00:27:09)They explore how to grow a business while maintaining balance and avoiding burnout. Intentional Time Management (00:29:10)The speakers discuss the importance of intentionally choosing how to use time for personal fulfillment. Acceptance as a Leadership Tool (00:34:29)Heather shares how accepting chaos can lead to a more fulfilling and balanced life. Emotional Intelligence in Leadership (00:36:54)The conversation shifts to the importance of emotional intelligence for effective leadership and self-awareness. Listening as a Leadership Skill (00:38:41)They discuss how becoming a better listener enhances leadership abilities and understanding of others. Would you like to learn more about Breaking Free or order your copy? https://www.garymiles.net/break-free  Would you like to schedule a complimentary discovery call? You can do so here: https://calendly.com/garymiles-successcoach/one-one-discovery-call

Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.In this episode of the Customer Success Pro podcast, host Anika Zubair discusses with Carly Agar, founder and CEO of Carly Agar Training, about effective strategies for landing promotions in customer success. The conversation covers the importance of aligning customer success strategies with business objectives, identifying upsell opportunities, and the nuances between a standard CSM role and an enterprise CSM role. Carly shares her insights on strategic account planning, self-advocacy, and building professional development skills. This detailed dialogue aims to provide CSMs with actionable steps to elevate their careers and excel in enterprise roles.00:00 Introduction02:04 Guest Introduction: Carly Agar03:16 Carly's Career Journey07:44 Services Offered by Carly Agar Training10:29 Advocating for Yourself in Your Career14:12 Differences Between CSM and Enterprise CSM Roles18:25 Skills Needed for Enterprise CSMs20:37 Steps to Transition to an Enterprise CSM Role24:37 Advocating for Promotion: Key Strategies25:07 Planting the Seed for Promotion26:59 Self-Advocacy Tips for Different Personalities29:34 Showcasing Your Value Across the Business35:45 Proving Your Readiness for Enterprise Accounts41:38 Quick Fire Questions with CarlyConnect with Anika:LinkedInYouTubeTikTok: tiktok.com/@thecustomersuccessproWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyConnect with Carly Agar:LinkedinWebsiteAs Founder/CEO of Carly Agar Training, Carly runs two coaching programs for customer success job seekers (one for experienced CS pros and another for career transitioners), and hosts the Customer Success Career Coach podcast. Before this, she spent 10 years growing her own career in customer success, primarily in hyper growth SaaS companies, where she did a LOT of hiring of CSMs over the years. She also served as a Customer Success Enablement Manager, designing interview processes and career paths for CSMs. Carly has always been passionate about taking ownership of your career, being intentional about career choices you make, and maximizing what you get from your career - whether that be work/life balance, financial freedom, or contributing to an important mission. Music by AudioCoffee: https://www.audiocoffee.net/

Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.The podcast episode features Alex Turkovic discussing the integration of AI in customer success routines. Key topics include practical applications of AI, tools for customer success professionals, and tips for using AI effectively. The episode aims to provide insights on how AI can save time and enhance customer value, with a focus on real-world examples and best practices.00:00 - Introduction to the Podcast04:43 - Alex's Early Stages of Customer Success09:22 - AI Tools and Techniques14:03 - Daily Uses of AI in Customer Success Tools18:45 - Comparisons and Evaluations of AI Tools23:26 - Deep Dive into Useful AI Tools32:47 - Strategic Implementations of AI42:29 - Quickfire QuestionsConnect with Anika:LinkedInYouTubeTikTokWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyConnect with Alex:Alex's podcast episode about AILinkedinPodcastWith over 15 years of experience in customer success leadership, professional services, and customer education, Alex is passionate about creating and delivering impactful and engaging customer experiences for products and services. As the Global Director of Digital Customer Success at Flexera, he combines digital and scaled customer success strategies with customer education programs to ensure optimal customer lifecycle engagement and outcomes. Alex is the host of 'The CX Podcast', where he explores different aspects of building and maintaining world-class digital customer success experiences, with guests who are in-field and executing.Music by AudioCoffee: https://www.audiocoffee.net/

Learn more about our show sponsor CSM RevUP Academy: https://thecustomersuccesspro.com/csm-revup-academy/Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.In this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Madelyn DePrey, VP of Customer Success at Aircall. Together, they dive into how leading with value can contribute to customer and revenue growth, the integration of sales strategies in customer success, and the importance of continuous learning. Madelyn also shares her journey from hospitality to customer success and how she navigates her role as VP of Customer Success at Aircall.Timestamps:00:00 Introduction 01:11 Welcome Madelyn 03:21 Madelyn's Journey to Customer Success 06:32 Aircall's Customer Success Strategy 09:12 Leading with Value in Customer Success 12:56 CSMs and Revenue Responsibilities 20:09 Training and Sales Tactics for CSMs 23:07 Top of the Funnel in Customer Success 28:31 Advice for CSMs Embracing Revenue Targets 31:08 Quick Fire QuestionsConnect with Anika:LinkedInYouTubeTikTokWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyFollow the Podcast:YouTube: https://www.youtube.com/@TheCustomerSuccessPro Spotify: https://open.spotify.com/show/2IVZCeBTFUFl2iysDe9uJu Apple Podcasts:⁠⁠⁠ https://podcasts.apple.com/gb/podcast/the-customer-success-pro-podcast/id1733540749Connect with Madelyn DePrey:LinkedInAs Global VP of Customer Success for Aircall, Madelyn manages a sizable revenue-generating team with a focus on driving adoption, advocacy and growth across a largely SMB customer base. Throughout her tenure at Aircall, Madelyn has been instrumental in developing a segmented end to end customer journey, leveraging a combination of product-led engagement, automation and human touch. Prior to her time in tech, most of her career has been spent in hospitality, from her first job playing Spongebob at a Nickelodeon theme park, to hotel management, to building customer success from scratch at a B2B hotel tech company, Madelyn is passionate about all things customer relations!Music by AudioCoffee: https://www.audiocoffee.net/Music by AudioCoffee: https://www.audiocoffee.net/

Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.In this episode, Anika Zubair talks with Daphne Costa Lopez, Director of Customer Success at HubSpot, about strategies for driving and growing customer retention at scale. They explore a range of models from renewals to segmentation, customer success qualified leads (CSQLs), and automating success plans and QBRs.00:00 Introduction and Welcome 01:03 Introductions of Daphne Costa Lopez 02:12 Daphne's Background and Career Journey 03:59 Building and Scaling Customer Success at HubSpot 28:08 CSQLs and Automation in Customer Success 38:55 Dynamic Segmentation Strategy 46:51 Quickfire Question RoundConnect with Anika:LinkedInYouTubeTikTokWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyFollow the Podcast:YouTube: https://www.youtube.com/@TheCustomerSuccessPro Spotify: https://open.spotify.com/show/2IVZCeBTFUFl2iysDe9uJu Apple Podcasts:⁠⁠⁠ https://podcasts.apple.com/gb/podcast/the-customer-success-pro-podcast/id1733540749Daphne Costa LopesLinkedinOver the last decade, Daphne has helped Start-ups, Scale-Ups and Fortune 500 businesses build and scale global Customer Success teams to service 200K+ customers and $2B+ ARR.Her journey in Customer Success started with a eureka moment she had in 2011: “When we deliver value to our customers, we won't just retain their business... We will capture more of their demand.”Backed by this belief, she spent the following 4 years helping build a 'CS-as-a-Service' business. We generated thousands of SuccessQLs for our customers and proved early on that Customer Success could be a revenue driver.By focusing on Customer-Led-Growth, She has helped the businesses she worked with achieve 130%+ NRR. Today, She head up Customer Success at HubSpot where her teams serve thousands of customers worldwide.Since that light-bulb moment, she has invested my energy into building and scaling Customer Success teams to be the second engine of growth for tech businesses and helping others do it too.Music by AudioCoffee: https://www.audiocoffee.net/

Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.In this episode of the Customer Success Pro podcast, hosted by Anika Zubair, guest Jared Orr, a Senior Customer Success Manager and copywriter, shares his journey overcoming job loss and finding success in a challenging job market. Jared discusses his experiences with layoffs, the importance of networking, and strategies for preparing for interviews and handling homework assignments. He also emphasizes the critical nature of investing in coaching and adapting to market changes. This episode offers practical advice for CS professionals navigating their career paths and how to find and land their next job in Customer Success.Timestamps:00:00 Introduction to the Customer Success Pro Podcast 01:03 Meet Jared Orr: A Journey Through Startups and Layoffs 03:05 Jared's New Role 07:59 Navigating Job Loss and the Tough Job Market 13:39 Starting a Copywriting Business 20:43 Job Hunting Tips and Horror Stories 23:29 Sharing a Personal Interview Experience 24:34 Advice for Hiring Managers 26:49 Preparing for an Interview 30:05 Handling Homework Assignments 34:11 Networking and Landing a Job 39:28 Reflecting on Job Hunting Strategies 41:29 Quickfire QuestionsConnect with Anika:LinkedInYouTubeTikTokWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyConnect with Jared:LinkedInYouTubeWebsiteArticle: https://www.csinsider.co/email/how-to-ace-your-mock-qbr-interviewJared has been a CSM since 2018. He's been heavily involved in startups throughout most of his career. Currently, he works as a Senior CSM at vCom Solutions and lives in Queen Creek, Arizona with his wife and daughter.Music by AudioCoffee: https://www.audiocoffee.net/

Send us a Text Message.In this episode of the Coaching 101 Podcast, hosts Kenny Simpson and Daniel Chamberlain are joined by Zach Baber, a football coach at Central Noble in Northeastern Indiana and an attorney by profession. Baber shares his journey from being an attorney to becoming a head football coach, emphasizing the unusual path that led him to coaching. He discusses the challenges of his first year as head coach, including the steep learning curve and the need for preparation for unexpected situations. Baber introduces 'Coaches Help Coaches,' a program/community he created to support aspiring and first-year head coaches in building their program's culture, managing time, picking the right staff, and using social media effectively. The episode also covers the importance of delegation, setting limits, building a supportive team around you, and ensuring organized practices and program management. The hosts and Baber also highlight the importance of being prepared for unpredictable challenges and share insights on how to handle them by knowing your core values and building a network of trusted peers.00:00 Welcome to the Coaching 101 Podcast!00:24 Meet Coach Zach Baber: From Attorney to Head Coach00:49 The Unpredictable Journey to Head Coaching03:03 Introducing Coaches Help Coaches Program06:09 Personal Updates and the Power of Community08:02 Diving Deep into Organization and Preparation for Coaching17:00 Effective Communication and Setting Expectations25:49 Navigating Unpredictable Challenges in Coaching26:46 Navigating the Unpredictable: Coaching Beyond the Playbook27:37 Prioritizing What Matters: A Coach's Philosophy28:23 The Hardest Decisions: Ethics and Team Management30:07 Seeking Guidance: The Importance of Core Values35:40 Delegation and Team Building: Keys to Effective Coaching51:01 Closing Thoughts: The Loneliness of LeadershipSocial MediaGuestTwitter: @Email: DanielTwitter: @CoachChamboOKEmail: chamberlainfootballconsulting@gmail.comKennyTwitter: @FBCoachSimpsonEmail: FBCoachSimpson@gmail.comCoaching 101 PodcastTwitter: @Coaching101Pod

Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.In this episode of the Customer Success Pro podcast, host Anika Zubair interviews Erica Villareal, a strategic customer success manager at Eptura and a top 25 CS influencer of 2023. Erica shares her journey from Mexico, to becoming a strategic CSM in Dallas, highlighting her use of personal branding on LinkedIn to advance her career. She discusses the importance of translating customer data into actionable insights, the role of strategic customer success managers, and how they differ from other CSM roles in terms of customer engagement and responsibilities. Erica shares her secret sauce for organization and proactivity, emphasizing success plans and business reviews as essential tools for demonstrating value and securing customer success. The conversation also explores Erica's career ambitions, the skills essential for a strategic CSM, and tips for managing workload and showcasing value to achieve promotions. Additionally, Erica's eBook, 'Raising the Bar: How to Excel in Your Enterprise CSM Role,' is discussed, offering insights into further advancing in the customer success field.Connect with Anika:LinkedInYouTubeTikTokWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyConnect with Erika:LinkedinErika Villarreal is a Customer Success enthusiast, a thought leader, and an influencer in the CS space.  She is an engineer at the core, curious by nature, and a process addict. Currently, she is the Strategic Customer Success Manager at Eptura, a leading workspace management solution where she helps her customers drive adoption and achieve their own definition of success. Erika is also very involved with the Customer Success community, where she shares content that helps other CS professionals succeed in their roles, she has her own newsletter and contributes to multiple CS blogs.Music by AudioCoffee: https://www.audiocoffee.net/

Jon Beebe is the CEO of Beebe's Bargains & Beebe's DREAMcation, he excels in online community building and affiliate marketing. Jon is also a coach who empowers aspiring entrepreneurs to go further faster, utilizing webinars, workshops, and group/one-on-one coaching.Here's where to find more:beebesbargains.combeebesdreamcations.comjustbebybeebes.comCoaching website is currently in the works, but it will be thejonbeebe.com.FB: www.facebook.com/thejonbeebeIG: www.instagram.com/thejonbeebe___________________________________________________________Welcome to The Unforget Yourself Show where we use the power of woo and the proof of science to help you identify your blind spots, and get over your own bullshit so that you can do the fucking thing you ACTUALLY want to do!We're Mark and Katie, the founders of Unforget Yourself and the creators of the Unforget Yourself System and on this podcast, we're here to share REAL conversations about what goes on inside the heart and minds of those brave and crazy enough to start their own business. From the accidental entrepreneur to the laser-focused CEO, we find out how they got to where they are today, not by hearing the go-to story of their success, but talking about how we all have our own BS to deal with and it's through facing ourselves that we find a way to do the fucking thing.Along the way, we hope to show you that YOU are the most important asset in your business (and your life - duh!). Being a business owner is tough! With vulnerability and humor, we get to the real story behind their success and show you that you're not alone._____________________Find all our links to all the things like the socials, how to work with us and how to apply to be on the podcast here: https://linktr.ee/unforgetyourself

Navigating your Customer Success Career with Kristi FaltorussoIn this episode of the Customer Success Pro podcast, Anika Zubair interviews Kristi Faltorusso, a four times Top 25 Customer Success Influencer award winner and CCO at Client Success. Kristi shares her remarkable journey from a marketing professional to becoming a leading figure in the SaaS and customer success (CS) space. She highlights the importance of passion, hard work, and taking calculated risks in her career trajectory, culminating in her current role where she significantly impacts her organization and the CS community. The discussion also explores the evolving landscape of customer success, the importance of continuous learning, and the potential of AI in transforming CS strategies. Kristi offers invaluable advice to aspiring CS professionals, emphasizing the need for a data-driven approach, proactive customer engagement, and the courage to pivot when necessary. The conversation is a blend of personal anecdotes, professional insights, and practical tips, making it a must-listen for anyone interested in building a successful career in customer success.Timestamps:00:00 Welcome to the Customer Success Pro Podcast!01:04 Spotlight on Kristi Faltorusso: A Customer Success Trailblazer06:11 Kristi's Journey: From Marketing to Chief Customer Officer11:17 The Reality of Achieving Work-Life Balance in Leadership13:08 Kristis's Future Ambitions Beyond the CCO Role20:35 Securing a Customer Success Seat at the Executive Table27:13 Navigating a Non-Conventional Path to the C-Suite31:00 The Importance of Leadership and Passion in Your Career35:04 Insights into the Role of a Chief Customer Officer43:19 Addressing Gender and Career Progression in Tech45:36 Quickfire RoundConnect with Anika:LinkedInYouTubeTikTokSignup for my newsletter: https://thecustomersuccesspro.com/subscribe/Website: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyConnect with Kristi:LinkedinKristi Faltorusso is a distinguished Customer Success Executive, recognized for her exceptional expertise in building, scaling and transforming Customer Success organizations within high-growth B2B SaaS companies. With a career spanning over 12 years, Kristi has been instrumental in guiding numerous companies through the strategic redefinition of Customer Success, resulting in heightened retention rates, sustained revenue growth, and amplified customer advocacy.Having held pivotal roles in renowned organizations such as BrightEdge, Sisense, BetterCloud, and IntelliShift, Kristi has consistently demonstrated her leadership prowess in steering Customer Success and Experience teams. Presently, as the Chief Customer Officer at ClientSuccess, a leading provider of Customer Success Management solutions, Kristi spearheads Customer Success, Technical Support, and Consulting initiatives. In her current capacity, she continues to drive transformative outcomes, aligning her passion for customer-centric strategies with a commitment to delivering unparalleled value.Music by AudioCoffee: https://www.audiocoffee.net/

In this episode of the Coaching 101 podcast, Daniel Chamberlain and Kenny Simpson dive into the nitty-gritty of defensive football strategies, specifically focusing on the 4-2-5 defensive formation. Joined by first-year head coach Brady Bradbury, they discuss the evolution of Bradbury's coaching career, transitioning from player to coach, and his recent shift to embracing the 4-2-5 defense at his school. The discussion further delves into the simplicity and flexibility of the 4-2-5 system, comparing it with the 3-4 and 4-3 schemes, and how it allows for easier adjustment to multiple offensive formations while keeping defensive principles straightforward. The episode emphasizes the importance of adapting coaching strategies to the team's available personnel and keeping coaching methods simple for effective teaching and execution.00:00 Welcome to the Coaching 101 Podcast00:23 Introducing First-Year Head Coach Brady Bradbury02:18 Coach Simpson's European Adventure with Family05:30 Simplifying Coaching and Upcoming Projects08:41 Diving Deep into 4-2-5 Defense Strategy19:21 Decoding Football Strategies: The Power of Personnel and Formations19:52 The Tactical Debate: 3-4 vs. 4-2-5 Defensive Formations20:56 Adapting to Offensive Trends: The Return of Tight Ends and Fullbacks23:19 Simplifying Defense: The Philosophy Behind Choosing a Formation25:08 Handling Multiple Formations: Strategies for Defensive Flexibility35:10 Closing Thoughts: Keeping It Simple in CoachingTo watch the video from this episode or others like it, check out the YouTube pages of Kenny and Daniel.What is the major difference between the 4-2-5 and the 4-3 defenses?4-2-5 is the old 4-4, but for most teams, the overhangs are now DB type players4-3 makes adjustments with the LBs, where the 4-2-5 makes adjustments with the backendStrong E plays a 6 in the 4-2-5 vs a 9 in the 4-3Why choose even front over the 3-4?Simplified 1-gap footballPersonnel dictated what defense to useSeeing a lot of 11 personnel on your schedule, you'll be in a 4 front anywaysHow do you handle multiple formations teams?Adjust with the back 5Keep the box the boxWhat NOT to do as a CoachToday's Lesson:Social MediaBrady Bradburybradybradbury@gmail.comDanielTwitter: @CoachChamboOKEmail: chamberlainfootballconsulting@gmail.comKennyTwitter: @FBCoachSimpsonEmail: FBCoachSimpson@gmail.comCoaching 101 PodcastTwitter: @Coaching101Pod

This episode of 'Coaching 101' podcast, hosted by Daniel Chamberlain and Kenny Simpson, focuses on the intricacies of screen plays in football, the impact of NIL (Name, Image, and Likeness) on college football, and coaching strategies. The hosts share personal travel plans, and then delve into a detailed discussion about the NIL's effects on college athletics, specifically highlighting Nick Saban's critique of NIL and its influence on athletes' attitudes. The conversation transitions to a comprehensive analysis of screen plays, categorized into different types based on their execution and purpose. The hosts discuss strategies for implementing effective screens, securing successful blocking, and ensuring catch and run efficiency. Additionally, tips on teaching and executing screens, quarterback handling, and receiver tactics are covered, aiming to make screens an extension of the run game. The episode ends with lessons on forcing defenses to defend horizontally and utilizing screens to exploit this strategically.00:00 Welcome to Coaching 101: Introductions and Spring Break Plans00:52 Exploring Europe: A Father-Daughter Adventure02:31 Nick Saban's Controversial Take on NIL and Its Impact07:39 The NIL Debate: Fans, Funding, and the Future of College Football09:12 Diving Deep into the Screen Game: Strategies and Types19:01 Why Screens Matter: Simplifying the Game for Success24:01 Unlocking the Mental Game: Simplifying Plays for Young Quarterbacks25:07 Mastering Screen Plays: Techniques and Strategies27:33 Elevating Your Game: Advanced Screen Play Tactics37:28 Coaching Wisdom: Lessons on Offense and Defense39:55 Maximizing Resources: Coaching Tools and Community Engagement43:16 Closing Thoughts: The Power of Persistence in CoachingWhat types of screen are there?SlowFast/Bubble RPO (divorced concepts), “pitch” part of the optionTunnelWhy is it important to throw screens?Easier to block 1 guyAthletes in spaceForces to defend full fieldHow do you teach screens?Blocking - MDTGet 3-5 yards then danceExtended run gameWhat NOT to do as a CoachToday's Lesson: “not force people to defend each player/area”Social MediaDanielTwitter: @CoachChamboOKEmail: chamberlainfootballconsulting@gmail.comKennyTwitter: @FBCoachSimpsonEmail: FBCoachSimpson@gmail.comCoaching 101 PodcastTwitter: @Coaching101Pod

In this episode of Adventure Calls, you'll hear American expat Elissa Johnsen in her own words, as she narrates through her incredible journey of relocating with her family to New Zealand during COVID, offering an inspiring firsthand account of embracing change and creating a new life abroad.Elissa  is a Maryland native turned New Zealander who embarked on a life-altering journey two years ago with her close-knit family. She and her husband, together with their three young children, who at the time were roughly six, a toddler and a one-month old —left the familiarity of their United States home for a bit of an adventure  in the lush landscapes of New Zealand.Initially only for a year or two, the family set their roots roots a bit south of Auckland in the picturesque city of Tauranga, and Elissa and her family embraced the diverse culture and stunning environment of their adopted country. After spending two years assimilating and growing as a unit amidst Tauranga's coastal charm, Elissa and her  family decided they had no intention of returning to the United States, and made the vibrant capital city of Wellington their home. Elissa's journey represents a unique blend of adventure and family, showcasing her courage and commitment to providing a rich life full of experiences for her children. Now settled in Wellington, she continues to navigate the rewards and challenges of life abroad with grace and determination.Below are the key takeaways from this episode:Elissa Johnsen, an American expat living in New Zealand, shared her journey of relocating with her family and working as a nurse in New Zealand during the COVID-19 pandemic.The decision to move to New Zealand was driven by the desire for a better, less stressful environment for their family, particularly for their children, and the opportunities for their careers.Elissa highlighted the significant differences in the healthcare system and societal environment between the United States and New Zealand, emphasizing the reduced stress and anxiety she experienced living in New Zealand.The importance of downsizing and preparation for moving abroad was underscored as Elissa shared her experience of moving with children and the support she found in the expat community.Elissa's TikTok account, KiwiFroyo, not only documents her family's life in New Zealand but also serves as a platform to share insights and advice with those interested in a similar move.Find Jessica Drucker online:Website: www.jessicadrucker.comCoaching: www.jessicadrucker.com/coachingHow To Move Abroad Book: www.jessicadrucker.com/bookInstagram: https://www.instagram.com/rainbowreloFind Elissa online:TikTok: https://www.tiktok.com/@kiwifroyo

This podcast episode from "Coaching 101" features hosts Daniel Chamberlain and Kenny Simpson discussing the impact of free agency in football, strategies for high school football coaching, and the nuances of implementing effective offense through plays like the Buck Sweep. They dive into allocation of resources in a team, the importance of a strong quarterback and offensive line, and address defensive strategies to counter specific offensive plays. Kenny shares insights from his experience on offense dynamics, the flexibility of gap scheme plays, and the significance of specialization and adaptation in coaching. The episode also includes discussions on fundraising, coaching resources like the Gun-T package, and the importance of simplifying complex strategies for player and team success.00:00 Welcome to the Coaching One on One Podcast00:17 Diving Into Free Agency Moves and Strategies01:03 Allocating Budgets in High School Football: A Strategic Discussion01:51 The Importance of Quarterbacks and Offensive Lines in Winning Championships04:32 Evaluating Defensive Strategies and the Evolution of Football Tactics07:28 Simplifying Football: The Power of Fundamentals Over Complex Schemes09:19 Introducing the Coach's Cap: A Game-Changer for Coaches12:58 Breaking Down the Buck Sweep: Techniques and Variations23:10 Navigating Team Challenges and Strategy Adjustments23:45 The Intricacies of Running the Buck Sweep24:47 Adapting to Defensive Fronts and Formations30:00 Evolving Offensive Strategies Year to Year32:43 Integrating Buck Sweep into Various Offensive Schemes34:03 Philosophy of Specialization in Coaching40:48 Leveraging Resources and Networking for Coaching Success45:53 Final Thoughts and Encouragement for CoachesWhat is the Buck Sweep?Buck sweep vs Pin and Pull vs PS Gap Down BackerPS G Pull KickBS G Pull WrapBS T Gap HingeWhy Buck Sweep over other gap scheme plays?The TE/W surface lends toBuck sweep gave an anchor in the run gameBlocking needs less movement, more of a cutoff blockWhat is the hardest look to run it on?Odd “under” frontPut DLmen in the gaps that the G's are leaving when they pullGreat athlete at DE and spill (wrong arm)What NOT to do as a CoachToday's Lesson: “Be great at something - and good at other stuff”Social MediaDanielTwitter: @CoachChamboOKEmail: chamberlainfootballconsulting@gmail.comKennyTwitter: @FBCoachSimpsonEmail: FBCoachSimpson@gmail.comCoaching 101 PodcastTwitter: @Coaching101Pod

Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.Imposter Syndrome, Prioritization, and Mindset Shifts in Customer Success. All topics we covered in Today's talk with Rachel Provan. Today's podcast will focus on how you have to shift your mindset in order to move from reactive to proactive Customer Success.Rachel Provan, founder of Proven Success, joins the podcast as the first guest to discuss her career transition from acting to customer success and her current role leading customer success coaching. Topics covered include the importance of understanding the Pareto Principle, the necessity of setting aside focus time to work on strategy, techniques for effectively prioritizing tasks, and advice on overcoming imposter syndrome. Rachel also discusses how she built Provan Success and her approach to coaching customer success professionals.Timestamps:00:00 Introduction and Guest Welcome03:54 Transition from Corporate to Entrepreneurship09:21 The Role of Mindset in Customer Success16:42 The Importance of Time Management in CS20:29 The Impact of Task Switching on Productivity21:30 The Importance of Proactive Leadership22:06 The Pitfalls of the Player-Coach Mentality22:20 The Art of Prioritization in Leadership23:03 The Struggle of Saying No23:26 The Challenge of Balancing Multiple Roles28:00 The Reality of Imposter Syndrome30:12 The Struggle of Perfectionism and High Expectations38:08 The Future of Customer SuccessConnect with Anika:LinkedInYouTubeTikTokWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyFollow the Podcast YouTubeSpotifyApple PodcastsConnect with Rachel:Rachel Provan is a top 25 CS Influencer and Coach for Customer Success leaders. She has over 15 years of experience in CS Leadership building and scaling CS departments across diverse markets from seed stage to Fortune 500 Companies.  With a passion for fusing psychology with business strategy and leadership techniques, Rachel teaches new CS leaders to build and scale revenue-generating customer success departments. Her flagship course, The CS Leadership Academy, helps former CSMs nail their transition to accomplished CS Leaders. You can find her on LinkedIn, provansuccess.com, or psychologyofcustomersuccess.comMusic by AudioCoffee: https://www.audiocoffee.net/

Going 0-10 as a new head coach is the ultimate nightmare scenario, but not unheard of. The old saying, “good jobs don't come open,” has never been truer than today. But, new HC's have to break in somewhere. Coach Spain joins us on the show to talk about living through that nightmare scenario, and coming out the other side with a 10-0 regular season.To watch the video from this episode or others like it, check out the Youtube pages of Kenny and Daniel.What did you find out you didn't know?X's and O'sHorrible with coachesDiscipline is an every day task, not a single motivational speechLearning other coaches get paid tooBeing a head coach is lonelyGet a support system, don't complain down the chain of commandScheme is 90% of your job as an assistant, but 10% as a head coachHow will you adjust moving forward?When building a staff; hire people firstCoaches can handle different amounts of responsibility“Are you a man, or are you a boy” conversationsEnjoy the momentsWhat NOT to do as a CoachToday's Lesson: “You are never “ready” as a new Head Coach, so don't let that be a barrier.”Social MediaLogan SpainTwitter: @coachspain_dqDanielTwitter: @CoachChamboOKEmail: chamberlainfootballconsulting@gmail.comKennyTwitter: @FBCoachSimpsonEmail: FBCoachSimpson@gmail.comCoaching 101 PodcastTwitter: @Coaching101Pod

Installing and maintaining an explosive but simple passing game can be a tedious process if you've never done it before. For some coaches, the run game comes naturally. But, the passing concepts that we need to be successful can be a whole other story. Dub Maddox joins Kenny and Daniel to talk install, non-negotiables, and changing routes at the line.What is a basic install?Compare talent to systemQuick Game / RPO / IntermediateBoot / Sprint OutPower PassQuick Game: RPO Stick/ Snag (phasing out)/ Intermediate: Does your OL let you use it?Beat the Coverages you are going to seeArm Talent of QB/ Skill of WR'sScreen Game4-5 concepts in the system, use 2-3 concepts per seasonHow do you teach your QB?QB School in Jan 2x week through spring ballRecognize defenseFrontsCoveragesBlitzesNon-negotiablesSpaceCapped vs Uncapped routesTimeFootworkSteps matched to routesTalentHeadset to HelmetCoverage WeaknessesTeach a languageCapologyVR “Reps”Do you teach Route Adjustments?Post-snap adjustments are off limits for most playersRoutes can flatten or go more vertical TagsWhat NOT to do as a CoachToday's Lesson: “Think more is better”Social MediaDanielTwitter: @CoachChamboOKEmail: chamberlainfootballconsulting@gmail.comKennyTwitter: @FBCoachSimpsonEmail: FBCoachSimpson@gmail.comCoaching 101 PodcastTwitter: @Coaching101Pod

The Offensive Line may be the most important position on the field, regardless of your scheme. As they go, you go in most cases. As they are the most important group, your development of them may be the most important work you'll do as a position coach throughout your career. To watch the video from this episode or others like it, check out the Youtube pages of Kenny and Daniel.What skills are non-negotiable installs for O-Linemen?Match scheme to skillsList skills required to make scheme successful, work backwardSkills identified by positionZone Gs vs Gap Gs are completely different Nasty StreakIntelligentFiring OutAiming PointsHand PlacementHipsWhat are your Every Day Drills for O-Linemen?Down blocksSealingPulls with pullers, not everyone has to work this skillGridWhat NOT to do as a CoachToday's Lesson: “Don't treat all O-Linemen like Equals”Social MediaDanielTwitter: @CoachChamboOKEmail: chamberlainfootballconsulting@gmail.comKennyTwitter: @FBCoachSimpsonEmail: FBCoachSimpson@gmail.comCoaching 101 PodcastTwitter: @Coaching101Pod

Coverages can be as complex or as simple as you want. But, you may not always NEED that complexity. “Country Cover 3” has been around forever, and it's not going anywhere soon. However, you may find other factors that dictate you need more than spot drop zone coverage.On this episode Kenny and Daniel are talking about building out your coverage playbook.What is your home?Zone or man2 High or 1How do you adjust to setsHow do you work run fits with pass drops / who are conflict players and how do you teach themMatch | Drop | ManWhat does your schedule look like?How does the offense want to run their scheme?How do you build?Read 2 BaseRoll Cover 3RobberDisguiseTag systemWhat NOT to do as a CoachToday's Lesson: “Teach “different” concepts” - relate them together.Social MediaDanielTwitter: @CoachChamboOKEmail: chamberlainfootballconsulting@gmail.comKennyTwitter: @FBCoachSimpsonEmail: FBCoachSimpson@gmail.comCoaching 101 PodcastTwitter: @Coaching101Pod

Offensive skill players are the Lamborghinis of football. They need to be properly tuned to really run the race. On this episode we caught up with Chris and Danny Haddad at the 2024 AFCA, and we're talking all about how to tune your supercars. We talk drills and skills by position for your offensive players. Chris HaddadTwitter: @ChrisvIQtoryDanny HaddadTwitter: @CoachHaddadJrDanielTwitter: @CoachChamboOKEmail: chamberlainfootballconsulting@gmail.comKennyTwitter: @FBCoachSimpsonEmail: FBCoachSimpson@gmail.comCoaching 101 PodcastTwitter: @Coaching101Pod

On this episode Kenny and Daniel discuss what you should be looking for when you're putting together your run game.To watch the video from this episode or others like it, check out the Youtube pages of Kenny and Daniel.What goes into a Rushing Attack?Identity of offenseZone or Gap SchemeHow to gain numbersFoot to foot - Run behind the wallWhy do we organize it in families or series?Run, Adjusts, RPO, Play ActionMotion, Can it be with different playersCounters - ReversesFamily - Zone/GapEase of teachingSeries - Everything looks the sameAllows me to know how the defense will likely play, and go where they aren'tAdjustments - Double Team (similar to doubling a WR on Def)How can we develop a ground game that sets us up for success?Must be able to run to win at all levels of football - Finish gamesPhysical Football Get numbers rightWhat NOT to do as a CoachToday's Lesson: “Don't get ahead of yourself in building an offense.”Social MediaDanielTwitter: @CoachChamboOKEmail: chamberlainfootballconsulting@gmail.comKennyTwitter: @FBCoachSimpsonEmail: FBCoachSimpson@gmail.comCoaching 101 PodcastTwitter: @Coaching101Pod

Running your system at the Varsity level takes time, practice, fine tuning, and even some system changes as you go along. Running that same system at lower levels is all of those, with less time to install, less football IQ amongst players (and often coaches), and lack of experience for all parties involved. But, it's not only doable, but something you SHOULD DO.On this episode we're joined by Bixby High School's Freshman Offensive Coordinator, Cameron Palmer. Coach Palmer has been apart of one of the most explosive offenses in the country for several years, and has found ways to adapt the system for his Freshman team each year.To watch the video from this episode or others like it, check out the Youtube pages of Kenny and Daniel.What parts of our scheme do we want to pass down to JH and Youth Coaches?Blocking/Tackling/CatchingTerminology the SAMENon negotiables - how to practiceWhy is it important for them to have our scheme?Makes it easier to developEasier to have coaches work with multiple groupsCan develop coaches quickerHow can we keep from crippling their creativeness within our system?What is a must, what creativity is “allowed”Give opportunity for them to “fail”What NOT to do as a CoachToday's Lesson: “Don't try to do it all”Social MediaGuestTwitter: @CoachCRP1224DanielTwitter: @CoachChamboOKEmail: chamberlainfootballconsulting@gmail.comKennyTwitter: @FBCoachSimpsonEmail: FBCoachSimpson@gmail.comCoaching 101 PodcastTwitter: @Coaching101Pod

In most modern defenses the Safeties are the leaders of the group… the QB of the defense if you will. So, it's only right that they're a player you build around and one that you prioritize developing.To watch the video from this episode or others like it, check out the Youtube pages of Kenny and Daniel.What skills are you looking to develop?TacklingCoverageAbility to align correctlyLeadershipProblem solving/ critical thinkingWhat's the best method to develop your Safeties?Look for best athletes at young agesWork spacial drills - tackling in space, coverage skills Give rules for alignmentWhat are your favorite drills?2 on 1 tackling with OLB/CornerCoverage combosFits from space - screen/sweep/inside run Umbrella DrillPerimeter DrillWhat NOT to do as a CoachToday's Lesson:“Don't give your kids a lot of plays!”Social MediaGuestTwitter: @Email: DanielTwitter: @CoachChamboOKEmail: chamberlainfootballconsulting@gmail.comKennyTwitter: @FBCoachSimpsonEmail: FBCoachSimpson@gmail.comCoaching 101 PodcastTwitter: @Coaching101Pod

With the end of football season comes the rebuild for next year. Whether you're pulling magnets off of a depth chart board, or just erasing names in an Excel document, most of us are identifying the starters for Week 1 2024.The QB is THE MOST IMPORTANT position you can fill this year, and every year. But, how do you identify who should be playing for you? And how do you develop them this offseason to ensure they'll have the tools to succeed?To watch the video from this episode or others like it, check out the Youtube pages of Kenny and Daniel.What QB skills are you looking for when evaluating players?Leadership skills - alphaAbility to be calm in big moments - helps if have been multi-sport guyKnowledge of the game - arm ability - running abilityWhat's the best method to develop your QB's?Strength he has that can be showcasedWhat are areas he can improve in his throwingReps and competitionsWhat skills do you work and how do you teach them?Pocket awareness drillsFootwork for throwing the ballAnticipation drills - how to read the defenseUnderstanding route conceptsReading/identifying coveragesWhat NOT to do as a CoachToday's Lesson: “Don't pick a QB based off looks”Social MediaDanielTwitter: @CoachChamboOKEmail: chamberlainfootballconsulting@gmail.comKennyTwitter: @FBCoachSimpsonEmail: FBCoachSimpson@gmail.comCoaching 101 PodcastTwitter: @Coaching101Pod

This week we were joined by a professional. JP Nerbun is a leadership coach who travels the US giving counsel to coaches in need. We picked his brain on the most common things coach miss and how to tackle mental health in coaching.To watch the video from this episode or others like it, check out the Youtube pages of Kenny and Daniel.What are the top things you see that coaches need help with?Do what I do not what I sayKnow yourself - find people to fill needs Building support systemYou really need discipline in your life, moving you towards your goalHow to establish your culture: Relationships vs StandardsHow do you support your standards?Permissible vs. Militaristic?Relationships matterDo they know whyEmpower them to help others - “can you help me with”Punishment vs ConsequencesPushishment I'm doing to you, consequences you do to yourselfProgression of disciplineGratitude > EntitlementMental Health of a Coach?Take a real off-seasonFind a hobbyPriorities - Identity is ….What NOT to do as a CoachToday's Lesson: “Turn it off when it needs to be turned off”Social MediaGuestTwitter: @jpnerbunEmail: jpnerbun@tocculture.comDanielTwitter: @CoachChamboOKEmail: chamberlainfootballconsulting@gmail.comKennyTwitter: @FBCoachSimpsonEmail: FBCoachSimpson@gmail.comCoaching 101 PodcastTwitter: @Coaching101Pod

Listen as Coach Daniel Chamberlain and Coach Kenny Simpson breakdown the differences in Athletes and Football Players, how you should be planning to use each, and how you can help either one become a more rounded football player.What is the difference between Athletes and Football Players?Athletes generally measured on things you can see - size, strength, speedFootball players may have a skill set that translatesAbility to process information - goes for any sportToughnessHow do you plan to use each in your system?Need players to be in leadership rolesAthletes need to touch the ball or tackle the ballWork to develop each - work on weakness, but coach to their strengthHow do we help develop the other side?Football player - work on normal offseason - especially speedAthlete - Football 101 - work on knowledge of the game - Work on in practice“Football Academy”What NOT to do as a CoachToday's Lesson: “Don't cry about what you don't have, coach what you do.”Social MediaDanielTwitter: @CoachChamboOKEmail: chamberlainfootballconsulting@gmail.comKennyTwitter: @FBCoachSimpsonEmail: FBCoachSimpson@gmail.comCoaching 101 PodcastTwitter: @Coaching101Pod

On this week's episode, Brianna delves deep into the world of attachment styles with guest Eli Harwood. They explore the profound impact of childhood experiences on adult relationships, discussing everything from the nuances of different attachment styles to the interplay between trauma, parenting, and personal growth. Eli shares their personal journey, revealing how overcoming a tumultuous family history led to a career focused on helping others understand and heal their attachment wounds. The episode also touches on the complexities of parenting in the context of attachment theory, with practical advice for navigating high-conflict situations and fostering secure relationships. Brianna and Eli conclude by discussing the importance of empathy, vulnerability, and choosing relationships that nurture growth and security. This episode is a must-listen for anyone seeking to understand the deep-rooted patterns that shape our connections with others.More About Eli:Eli Harwood is a licensed therapist, author of the book Securely Attached, educator and creator of Attachment Nerd who has more than 17 years of experience helping people process relational traumas and develop secure attachment relationships with their children and partners. Eli has three children, one husband, two cats, and an extraordinary number of plant babies.Connect with Eli:Instagram: https://www.instagram.com/attachmentnerd/Website: https://attachmentnerd.com/aboutBook Order: https://www.penguinrandomhouse.com/books/725779/securely-attached-by-harwood-eli/Courses, Guides, Community: www.attachmentnerd.comCoaching: www.attachmentlabs.comSocial Media: @attachmentnerd Connect with Brianna:Instagram: @mombossinaustinLinkedIn: linkedin.com/in/briannademikeFollow the Podcast on Instagram: @badassbasicbitchLove the podcast? We would love if you would leave a review!Thank you to this week's sponsors! Shopify: Sign up for a $1/month trial period at shopify.com/bbbAir Doctor:  Head to airdoctorpro.com and use promo code BBB, and depending on the model, you'll receive UP TO 40% off or UP TO $300 off!