The Quality Hub

In this episode of the Quality Hub podcast, host Xavier Francis speaks with Kevin Franklin, Chief Product Officer at LRQA, and Scott Dawson, President of Core Business Solutions, to delve into the timely and crucial topic of AI risk management and governance. AI is here and not going away, and understanding the increasing importance of ISO 42001, a new standard designed to provide businesses—whether large or small is paramount. 42001 has a structured approach to responsibly integrating and governing AI technologies. Kevin and Scott share insights on how ISO 42001 helps organizations anticipate and navigate evolving risks, build trust, enhance accountability, and prepare for regulatory changes, offering a roadmap for businesses of all sizes to effectively manage AI-driven challenges.   Helpful Resources: More About ISO 42001: https://www.thecoresolution.com/iso-42001-certification Why ISO 42001 Certification Matters: https://www.thecoresolution.com/why-grammarlys-iso-42001-certification-matters How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of Quality Hub: Chatting with ISO Experts, host Xavier Francis and returning guest Bruce Newman, consultant at Core Business Solutions, explore the benefits and challenges of integrating ISO 9001 with other ISO standards (like ISO 14001 and ISO 45001). They discuss how an Integrated Management System (IMS) simplifies operations, reduces costs and much more. Bruce also shares real-world examples, key metrics, and best practices for successfully aligning quality, safety, and other processes. Whether you're new to integration or looking to optimize your existing system, this episode provides valuable insights to improve compliance and collaboration across your organization.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, host Xavier Francis chats with Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, about the value of ISO 9001 certification for startups. They explore how early adoption can help new businesses build structure, reduce costly mistakes, attract investors, and qualify for contracts—all while avoiding common misconceptions like excessive paperwork or limited relevance. Suz explains how ISO 9001 provides a scalable, practical framework that supports growth and quality from day one, making it a smart strategic move for startups ready to do things right from the start.                                   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub – Chatting with ISO Experts, host Xavier Francis sits down with Drew Markley, VP of Sales, and Renee Ferry, Customer Success Manager at Core Business Solutions, to explore why ISO 9001 certification continues to be a critical asset in today's competitive market. The conversation addresses common concerns about cost, disruption, and complexity, highlighting how Core's streamlined approach simplifies the certification journey. With real-world insights and nearly two decades of combined experience, Drew and Renee explain how ISO 9001 not only strengthens business practices but also acts as a form of “business insurance” during uncertain times. Whether you're seeking to improve customer satisfaction, prepare for future certifications, or stay ahead of industry demands, this episode offers a clear case for why ISO 9001 still matters more than ever. Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined once again by Norm Verbeck, consultant from Core Business Solutions, to dive into how ISO 9001 (QMS) and ISO 14001 (EMS) align and complement each other. They discuss the key similarities between the two standards, including shared requirements like management reviews, internal audits, corrective actions, and more. Norm explains how organizations can integrate these systems to streamline processes, which can save time and. The conversation also highlights how quality risk assessments can uncover environmental concerns, potentially guiding companies toward ISO 14001 compliance or certification. With practical examples and real-world insights, this episode is a must-listen for companies looking to enhance operational efficiency and environmental responsibility.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, host Xavier Francis returns with Brian Smith, Director of Consulting Services at CORE, for Part 2 of their deep dive into ISO 9001 risk-based thinking—this time focusing on key metrics. They unpack how to align quality objectives with strategic goals, measure what matters, and track risk at both the organizational and process levels. Brian offers real-world examples and practical advice on setting realistic targets, leveraging existing data, and using tools like KPIs and dashboards for effective monitoring. Whether you're certified or just using ISO 9001 as a framework for improvement, this episode is packed with insights to help you strengthen your quality management system. Helpful Resources: What is Risk-Based Thinking? https://www.thecoresolution.com/what-is-risk-based-thinking How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of The Quality Hub, host Xavier Francis is joined by Brian Smith, Director of Consulting Services, to kick off a two-part series on ISO 9001 and risk-based thinking and how to apply it. They explore how the standard shifted to make risk management a central, preventive tool rather than a prescriptive requirement. Brian shares practical tools like the Improvement Plan and SWOT analysis, highlights leadership's role in driving risk awareness, and offers real-world examples of applying risk-based thinking in business operations. Tune in to learn how to align your current practices with ISO and make smarter, data-driven decisions. Helpful Resources: What is Risk-Based Thinking? https://www.thecoresolution.com/what-is-risk-based-thinking How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of The Quality Hub, chatting with ISO experts, Xavier Francis and Suzanne Weber-Smatko continue their discussion of ISO 9001 Senior Leadership, this time focusing on how middle managers can engage senior leadership in ISO 9001 implementation. They explore key benefits like efficiency, cost savings, and risk mitigation while tackling common challenges like resistance to change and financial constraints. Learn strategies to align ISO initiatives with business goals, communicate ROI, and foster a culture of continuous improvement. Tune in for practical insights on securing leadership buy-in and making ISO 9001 a strategic advantage. Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Xavier Francis and Suzanne Weber-Smatko discuss the critical role of: ISO 9001 Senior Management - Training. They explore leadership's impact on quality management, key responsibilities, and strategies for integrating ISO principles into business goals. Suzanne highlights challenges like time constraints and resistance to change, offering solutions to drive commitment. The episode sets up next week's discussion on ISO 9001 Senior Management - Engagement with tips for middle management in engaging leadership buy-in. Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, host Xavier Francis and consultants Kaitlin Wierzbach and Kate Behr discuss how ISO 9001 fosters employee satisfaction through clear expectations, involvement, and recognition. They highlight the role of training, communication, and continuous improvement in creating a quality-driven culture where employees feel valued and engaged—all with a fun ice cream-themed twist! Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with consultants Kaitlin Wierzbach and Kate Behr from Core Business Solutions to explore how ISO 9001 impacts Organizational Culture. They discuss the challenges and benefits of implementation, how leadership plays a critical role in fostering quality culture, and the ways ISO can enhance employee engagement, communication, and efficiency. Tune in to discover how organizations can move beyond compliance to embrace continuous improvement and customer-focused excellence. Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of The Quality Hub, host Xavier Francis dives into LRQA's recent acquisition of Core Business Solutions (CBS) with guests Ian Spaulding, CEO of LRQA, and Scott Dawson, President of CBS. They explore the history of both companies, the strategic reasons behind the partnership, and how it will enhance compliance solutions for businesses—especially small-to-medium enterprises (SMEs). With CBS's expertise in helping small businesses navigate compliance and LRQA's global reach, the two companies aim to expand technology-driven solutions for certification, cybersecurity, and supply chain risk management. Tune in to hear how this collaboration is set to reshape the future of compliance support worldwide. Helpful Resources: Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined by Core Business Solutions' sales and customer success leaders, Kevin Metz and Renee Ferry, to discuss the power of ISO certification for small businesses. From machine shops to government contractors, they explore how ISO 9001 and other standards can streamline operations, improve quality, and open new business opportunities. They break down common challenges, misconceptions, and the benefits of certification, all while sharing real-world insights and success stories. Tune in to learn how ISO can give your small business the competitive edge it needs!

In this episode of "The Quality Hub," host Xavier Francis is joined by Norm Verbeck, a consultant from Core Business Solutions, to explore the distinctions between ISO 9001 certification and compliance. Norm discusses the rigorous process of certification, and contrasts it with compliance, where companies internally manage adherence to ISO standards without external audits. This episode sheds light on the practical steps for achieving compliance, the cost-effectiveness of compliance versus certification, and the significant boost in reputation and marketability that certification offers. Norm also highlights how certification is often required, and how it can be a crucial step for businesses looking to enhance their international recognition. Helpful Resources: ISO 9001 Certification VS. Compliance Article: https://www.thecoresolution.com/iso-compliance-vs-certification For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this episode of the Quality Hub: Chatting with ISO Experts, host Xavier Francis continues the discussion with Suzanne Weber-Smatko and Murphy Shaw on quality management methodologies beyond ISO 9001. They explore Total Quality Management (TQM) as a culture-driven framework for continuous improvement, Lean as a waste-reduction methodology focused on efficiency, and the importance of management and employee engagement in sustaining quality initiatives. The episode highlights how integrating methods like Six Sigma, TQM, or Lean can enhance ISO 9001 systems, fostering a culture of continuous improvement. The conversation emphasizes leadership's role in driving these improvements and how businesses can strategically adopt different approaches for better efficiency and quality. Helpful Resources: What is a Mature QMS?:  https://www.thecoresolution.com/quality-management-system-maturity Compliance vs. Certification:  https://www.thecoresolution.com/iso-compliance-vs-certification For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub: Chatting with ISO Experts, host Xavier Francis discusses ISO 9001 vs other Quality Management Systems - What's the Difference (Part 1) with Suzanne Weber-Smatko and Murphy Shaw from Core Business Solutions. They explore ISO 9001's role in standardizing processes for consistency and improvement, comparing it to industry-specific standards like ISO 13485 for medical devices, AS 9100 for aerospace, and 21 CFR Part 820, an FDA regulation. The discussion also covers Six Sigma, a data-driven methodology for reducing defects, highlighting its individual certification structure versus ISO 9001's organizational certification. The episode emphasizes how businesses can integrate multiple quality systems for better efficiency and compliance, setting the stage for Part 2.   Helpful Resources:   What is a Mature QMS?:  https://www.thecoresolution.com/quality-management-system-maturity Compliance vs. Certification:  https://www.thecoresolution.com/iso-compliance-vs-certification For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis welcomes back Suzanne Strasser, VP of Consulting and Development, to explore the PDCA Cycle (Plan-Do-Check-Act) and its vital role in ISO 9001. They discuss how this structured, iterative method drives continuous improvement by aligning with key ISO 9001 clauses. From setting goals and testing solutions to analyzing outcomes and implementing changes, PDCA helps businesses enhance efficiency, mitigate risks, and meet customer expectations. They also emphasize the importance of focusing on real outcomes rather than rigidly following methodologies. Tune in to learn how applying PDCA within ISO 9001 can strengthen your quality management system and drive meaningful improvements in your organization! Helpful Resources: Compliance vs. Certification:  https://www.thecoresolution.com/iso-compliance-vs-certification   For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015   Contact us at 866.354.0300 or email us at info@thecoresolution.com   A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources   ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting      

On this episode of the Quality Hub Podcast hosted by Xavier Francis, guests Brian Smith and Joe Hill discuss ISO 9001, Clause 7.1.5. They explore how calibration frequency should be determined based on risk levels, such as manufacturer's guidelines, regulatory requirements, and other factors. They stress the need for frequent calibration in high-risk scenarios and discuss the importance of using accredited services for calibration. The episode emphasizes the consequences of neglecting proper calibration and highlights the difference between verification and certification of equipment. Helpful Resources: ISO 9001 Clause 7.1.5:  https://www.thecoresolution.com/clause-7-1-5-iso-9001-explained   ISO 9001 Clause 7:  https://www.thecoresolution.com/iso-9001-clause-7   For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015   Contact us at 866.354.0300 or email us at info@thecoresolution.com   A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources   ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this episode of the Quality Hub Podcast hosted by Xavier Francis, guests Brian Smith and Joe Hill discuss ISO 9001 Clause 7.1.5 on calibration within a Quality Management System (QMS). They elaborate on the importance of calibration in ensuring the accuracy of tools and equipment used in monitoring and measuring product quality. They discuss the specifics of the clause, including requirements for monitoring resources, measurement traceability, and the responsibilities organizations have towards calibration. They also cover how organizations should handle equipment that is out of calibration, and the proper management and retention of calibration records. The episode aims to clarify the clause's provisions and offer practical advice on maintaining compliance and ensuring measurement reliability within a QMS. Helpful Resources:   ISO 9001 Clause 7.1.5:  https://www.thecoresolution.com/clause-7-1-5-iso-9001-explained   ISO 9001 Clause 7:  https://www.thecoresolution.com/iso-9001-clause-7   For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015   Contact us at 866.354.0300 or email us at info@thecoresolution.com   A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources   ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of the Quality Hub podcast, Xavier Francis speaks with Suzanne Strausser, and Brian Reich as they discuss the key updates and implications of the 2022 version of ISO 27001. They focus on key changes such as better alignment with other ISO standards, a reduction in Annex A controls, the addition of new controls, and more. They speak to the new updates emphasizing a streamlined, risk-based approach, making the standard more accessible to smaller organizations with simpler IT environments. The speakers highlight challenges in transitioning to the new version of the standard, including reassessing existing controls and addressing gaps, and how the updated version enhances cybersecurity by focusing on proactive monitoring and secure practices.   Helpful Resources:   https://www.thecoresolution.com/iso-27001   https://www.thecoresolution.com/who-needs-iso-27001-certification   For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015   Contact us at 866.354.0300 or email us at info@thecoresolution.com   A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources   ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting    

In this episode of the Quality Hub, Xavier Francis, and Norm Verbeck discuss the critical importance of workforce engagement in driving business success and improving your QMS. They discuss the benefits of engaged employees such as lower burnout, staying longer, overall performance, and more. They also discuss key strategies to gain better workforce engagement, including robust onboarding, ongoing training, effective leadership, and more. Aligning individual and departmental roles with organizational goals ensures employees understand their contributions, while face-to-face in-person or virtual interactions build trust and cohesion. The discussion highlights that workforce engagement is beneficial and essential for organizational success.   Helpful Resources:   QMS:  https://www.thecoresolution.com/quality-management-system-maturity   For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015   Contact us at 866.354.0300 or email us at info@thecoresolution.com   A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources   ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of "The Quality Hub," host Xavier Francis discusses AS9100 and AS9120 with Suzanne Weber-Smatko and Bruce Newman from Core Business Solutions. Described as “ISO 9001 on steroids,” AS standards add stricter requirements for documentation, traceability, product safety, and more. They emphasize operational risks and allow employee error to be the root cause of corrective actions. Certification offers significant ROI by unlocking contracts, reducing waste, and demonstrating a commitment to quality. Suzanne highlights misconceptions around traceability, while Bruce shares unique aerospace testing practices overall, AS standards ensure safety, reliability, and business growth for aerospace companies. Helpful Resources:   The AS Standard:  https://www.thecoresolution.com/as9100   For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015   Contact us at 866.354.0300 or email us at info@thecoresolution.com   A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources   ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub, Xavier Francis and Scott Dawson discuss strategies for effective annual business planning, emphasizing the importance of setting clear priorities, staying adaptive to market trends, and leveraging technology, to enhance productivity and customer service. They highlight the growing need for personalization and responsiveness in customer interactions, and then the conversation also delves into employee engagement, advocating for treating employees like customers by offering flexibility, fostering continuous learning, and providing recognition. Finally, Scott underscores the significance of making annual planning a routine process to maintain focus and achieve incremental improvements year over year. Helpful Resources:   For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015   Contact us at 866.354.0300 or email us at info@thecoresolution.com   ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1   A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources   ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of "Quality Hub, we focus on the significance of management review within an ISO-compliant management system. Hosted by Xavier Francis, the episode features insights from Joe Hill, Brian Smith, and Suzanne Strasser. Joe emphasizes management review as a strategic process to evaluate organizational alignment, resource needs, and improvement opportunities. Brian underscores the importance of structured reviews for addressing non-urgent, high-level organizational decisions, while Suzanne offers practical approaches for integrating management reviews into existing workflows. Together, they advocate for using data-driven discussions to align quality management efforts with business goals, ensuring continuous improvement and stakeholder engagement.   Helpful Resources:   https://www.thecoresolution.com/iso-9001-clause-9   https://www.thecoresolution.com/clause-9-3-iso-90012015-explained   For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015   Contact us at 866.354.0300 or email us at info@thecoresolution.com   ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1   A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources   ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub podcast, Xavier Francis and Suzanne Strasser discuss year-end strategies for optimizing ISO Quality Management Systems (QMS). They emphasize evaluating resources, leveraging technology, and analyzing trends to address gaps and improve efficiency. Key points include engaging stakeholders, adapting to external changes, and more. The episode highlights the importance of employee empowerment, process optimization, and embracing tools like AI and data analytics to prepare for future challenges. Helpful Resources: What is a mature QMS? https://www.thecoresolution.com/quality-management-system-maturity   ISO 9001 Gap Analysis: https://www.thecoresolution.com/iso-9001-gap-analysis-explained   For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015   Contact us at 866.354.0300 or email us at info@thecoresolution.com   ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1   A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources   ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting    

This episode of the Quality Hub is Part 2 of Context of the Organization with host Xavier Francis and Suzanne Weber-Smatko. They highlight strategies to align quality objectives with broader business goals through regular strategic reviews and more. By identifying internal and external risks and implementing specific mitigation actions, organizations can ensure continuous improvement. Periodic management reviews help adapt to changing business environments, stakeholder needs, as well as others. The episode also stresses the importance of leveraging innovations, like AI, to stay competitive and highlights the need for clear communication, both internally and externally. Ultimately, organizations are encouraged to document and implement plans to manage risks and opportunities, creating a culture of adaptability, collaboration, and continuous improvement. Helpful Resources:   https://www.thecoresolution.com/iso-9001-clause-4   https://www.thecoresolution.com/iso-9001-clause-4-1-explained   For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015   Contact us at 866.354.0300 or email us at info@thecoresolution.com   ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1   A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources   ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting    

In this podcast episode of the Quality Hub,  Xavier Francis and Suzanne Weber-Smatko discuss the significance of understanding The Context of the Organization and its Quality Management System (QMS). They explore internal issues such as organizational structure, and employee competency, alongside external factors like competitive markets, regulatory changes, and more. Stakeholders are identified, with a focus on meeting their expectations for quality, compliance, and engagement. Organizations are encouraged to monitor market trends, regulatory updates, and more while fostering a culture of continuous improvement, as well as others. The episode emphasizes the value of documenting feedback, supporting employees, and aligning QMS initiatives with strategic goals as well as other topics. Helpful Resources:   https://www.thecoresolution.com/iso-9001-clause-4   https://www.thecoresolution.com/iso-9001-clause-4-1-explained   For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015   Contact us at 866.354.0300 or email us at info@thecoresolution.com   ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1   A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources   ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of The Quality Hub podcast, Xavier Francis and guests Scott Dawson, Brian Smatko, and Bruce Newman from Core Business Solutions discuss ISO-based risk management. Scott highlights the proactive approach to identifying and managing risks, emphasizing assessing risks by likelihood and impact. Brian explains categorizing risks as internal or external and suggests a scoring system for prioritizing high-impact risks. Bruce shares a success story where simple adjustments in material handling saved substantial costs. The episode ends by emphasizing cultivating a "risk-aware" culture across all employee levels to promote continuous improvement and resilience. Helpful Resources: Risk-Based Thinking:  https://www.thecoresolution.com/what-is-risk-based-thinking Managing Risks Podcast:  Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting https://www.thecoresolution.com/iso-certification-managing-risks-podcast

In this episode of the Quality Hub podcast, Xavier Francis interviews experts from CORE, including Lori Engle, Renee Ferry, and Kevin Metz, about the role of ISO certifications in driving business growth and marketing success. They discuss how certifications like ISO 9001 can differentiate businesses by showcasing their commitment to quality & reliability. They also talk about maintaining these certifications and how it requires ongoing effort and leadership involvement, which also supports customer trust. They emphasize that ISO standards, such as ISO 9001 and CMMI, can be crucial for securing contracts in fields like government contracting. A success story highlighted also illustrates how strategic certifications can boost revenue and strengthen market positioning. Helpful Resources: Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of "The Quality Hub," Xavier Francis and Rick Krick discuss "What is CMMI Part 2?" They start by covering the advanced levels of the Capability Maturity Model Integration (CMMI) framework, focusing on levels four and five, which involve quantitative management and continuous process improvement. Rick explains that implementing CMMI poses challenges, such as the need for accessible, active projects, and more. Effective leadership is crucial, as it supports resource allocation, barrier removal, and other needs. Achieving CMMI certification allows, among other things, organizations to bid on government contracts and enhances process efficiency. Despite its complexity, Rick assures that CMMI is accessible to businesses of all sizes and can significantly improve organizational structure and competitiveness. Helpful Resources: https://www.thecoresolution.com/cmmi-ml2-ml3-consulting-services https://www.thecoresolution.com/what-is-the-difference-between-cmmi-dev-and-cmmi-svc https://www.thecoresolution.com/cmmi-maturity-levels-2-and-3 https://www.thecoresolution.com/cmmi-v3-update-explained Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of the Quality Hub Podcast, Xavier Francis interviews Rick Krick from Core Business Solutions about What is CMMI (Capability Maturity Model Integration), a process improvement framework. Unlike ISO 9001, which focuses on quality processes, CMMI emphasizes evidence-based project management. Rick discusses the basics of CMMI and then outlines the first three of CMMI's five maturity levels: Level 1 (Initial) Level 2 (Managed) and Level 3 (Defined). Most companies aim for levels 2 or 3, while levels 4 and 5, which require extensive data monitoring, will be covered in “What is CMMI Part 2” next week.  Helpful Resources: https://www.thecoresolution.com/cmmi-ml2-ml3-consulting-services https://www.thecoresolution.com/what-is-the-difference-between-cmmi-dev-and-cmmi-svc https://www.thecoresolution.com/cmmi-maturity-levels-2-and-3 https://www.thecoresolution.com/cmmi-v3-update-explained Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting      

In this episode of Quality Hub Chatting with ISO Experts, Xavier Francis, and Patrick Gagner discuss ISO 20000-1, a standard for IT service management that has expanded to other service industries. Some key requirements include defining the service scope, maintaining a service portfolio, and implementing security measures. The standard promotes continuous improvement and risk management, helping small and medium-sized businesses enhance customer satisfaction. Top management plays a key role in system compliance and policy oversight. Though designed for IT, ISO 20000-1 is useful for managing services in various industries. Helpful Resources: https://www.thecoresolution.com/iso-20000-1 https://www.thecoresolution.com/government-contracts-and-iso-certification-explained Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of the Quality Hub Podcast, it's Part 2 of ISO 9001 Clause 6.3. Host Xavier Francis speaks with Brian Smith, and Brian Smatko on effective change management, focusing on communication and avoiding common pitfalls. They emphasize the importance of involving stakeholders early, assigning clear responsibilities, and updating documentation to ensure smooth implementation. Engaging employees who will be directly affected by changes helps reduce resistance, while managing leadership expectations prevents unrealistic goals. Proper communication, both during and after decision-making, is key to ensuring changes are understood and effectively integrated. Helpful Resources: https://www.thecoresolution.com/iso-9001-clause-6-3-explained For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of the Quality Hub podcast, Xavier Francis discusses ISO 9001 Clause 6.3 on Change Management with Brian Smith and Brian Smatko both from Core Business Solutions. The conversation emphasizes the importance of planning and managing changes within a Quality Management System (QMS) to avoid unintended consequences and maintain consistency. They highlight that major changes, such as new equipment or process modifications, should be addressed in management reviews, considering multiple factors like and potential impacts on other processes. Proper documentation, communication, and addressing resistance to change are crucial to ensure smooth transitions and maintain the integrity of the QMS. Helpful Resources: https://www.thecoresolution.com/iso-9001-clause-6-3-explained For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of the Quality Hub podcast, Xavier Francis continues the discussion with Anne Siebert and Brian Reich of Core Business Solutions, focusing on the Core Compliance Platform's reliability and security for ISO compliance. They explain how Core's infrastructure ensures high uptime, using AWS GovCloud for security and encryption. The platform supports multiple browsers and offers real-time customer support from U.S.-based teams, ensuring quick issue resolution. Anne and Brian emphasize the importance of customer feedback in continuously enhancing the software and how the company maintains close relationships with consultants and certification bodies to adapt to changes in compliance standards. They also highlight Core's in-house training programs that provide role-specific, self-paced learning to ensure users are knowledgeable about compliance standards. The episode concludes with a discussion on the seamless integration of Core's software, consulting, and training to help businesses achieve and maintain ISO certification. Helpful Resources: https://www.thecoresolution.com/core-iso-compliance-software   https://www.thecoresolution.com/stay-certified   https://www.thecoresolution.com/cmmc-compliance   https://www.thecoresolution.com/nist-cmmc-3   https://www.thecoresolution.com/   Info@thecoresolution.com   Call Us Today at 866-354-0300

In this episode, of the Quality Hub podcast,  Xavier Francis hosts Anne Siebert, Product Manager, and Brian Reich, Software Development Manager at Core Business Solutions, to discuss the benefits of using software for ISO compliance. They highlight how software and the Core Compliance Platform simplify compliance management by automating tasks, tracking activities, and reducing reliance on manual processes. Features such as auto forms and its notification system help streamline data collection & ensure compliance deadlines are met. The platform also supports remote accessibility, unlimited user licenses, and customizable access groups. Additionally, Core's built-in reports and dashboards provide real-time insights into compliance health, helping manager track and ensure their systems remain audit-ready. Helpful Resources: https://www.thecoresolution.com/core-iso-compliance-software   https://www.thecoresolution.com/stay-certified   https://www.thecoresolution.com/cmmc-compliance   https://www.thecoresolution.com/nist-cmmc-3   https://www.thecoresolution.com/   Info@thecoresolution.com   Call Us Today at 866-354-0300  

In this episode of the Quality Hub, Chatting with ISO Experts, Xavier Francis and Reagan Jorgensen continue their discuss on “What to do after a Cyber Attack.” They focus on the critical importance of having an Incident Response Plan (IRP) in place before a cyber-attack occurs. They explain the parts of what goes into an IRP, and also highlight the role of employee training as a key defense mechanism, enabling staff to recognize and respond to threats effectively. They conclude with advice on evaluating and improving an organization's security posture post-attack, starting with a security assessment even if a full IRP isn't yet in place. Helpful Resources: Cyber Attacks Explained: https://www.thecoresolution.com/cyber-attacks-explained Cybersecurity Checklist: https://www.thecoresolution.com/cybersecurity-checklist Cyber Hygiene: https://www.thecoresolution.com/cybersecurity-checklist Cybersecurity Explained: https://www.thecoresolution.com/cybersecurity-explained Contact us at 866.354.0300 or email us at info@thecoresolution.com Articles: https://www.thecoresolution.com/free-learning-resources  

In this episode of the Quality Hub Podcast, Xavier Francis and Reagan Jorgensen, a Security Solutions Technician from CORE Business Solutions, discuss "What to Do After a Cyber Attack," The conversation highlights the importance of isolating affected systems to prevent the attack from spreading and quickly activating an Incident Response Plan (IRP) to assess the breach. Reagan emphasizes the need to secure logs and data for forensic investigation, maintain communication, and ensure business continuity. The episode also covers the significance of a thorough post-attack forensic investigation with an emphasis on regulatory compliance, especially in sensitive sectors like government and healthcare. Helpful Resources: Cyber Attacks Explained: https://www.thecoresolution.com/cyber-attacks-explained Cybersecurity Checklist: https://www.thecoresolution.com/cybersecurity-checklist Cyber Hygiene: https://www.thecoresolution.com/cybersecurity-checklist Cybersecurity Explained: https://www.thecoresolution.com/cybersecurity-explained Contact us at 866.354.0300 or email us at info@thecoresolution.com Articles: https://www.thecoresolution.com/free-learning-resources  

In the final episode of “Purchasing” on the Quality Hub podcast, Xavier Francis, along with Murphy Shaw and Matthew Pilley conclude their discussion on ISO 9001 Clause 8.4.3, focusing on ensuring the adequacy of requirements communicated to external providers. Matthew emphasizes the importance of clearly defining and documenting all supplier requirements, while Murphy highlights that at Core, they help clients establish effective purchasing processes using formal documentation. They stress the need for clear, formal communication and outline the essential information to include, as well as discuss managing changes to requirements. Finally, they touch on the complexities of purchasing in different industries, including service and tech companies, and the criticality of clear communication to ensure quality and compliance. Helpful Resources: https://www.thecoresolution.com/clause-8-4-3-iso-9001-2015-explained https://www.thecoresolution.com/8-4-purchasing-iso-explained For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In the second part of “Purchasing” on the Quality Hub podcast, Xavier Francis, along with Murphy Shaw and Matthew Pilley from Core Business Solutions, delve into Clause 8.4.2 of the ISO 9001 standard, focusing on supplier controls. Murphy explains the importance of controlling supplier quality to prevent negative impacts on the organization and its customers. Matthew describes Core's approach, which includes drafting a supplier management process within the quality manual and defining purchasing as a key process. They discuss best practices for supplier controls including clear contracts, performance evaluations, and more and how to foster effective communication of expectations and capacities to suppliers. Murphy and Matthew also discuss methods for monitoring supplier performance and handling non-conforming products. They also state how CORE helps to manage these processes efficiently. Helpful Resources: https://www.thecoresolution.com/clause-8-4-2-iso-9001-2015 https://www.thecoresolution.com/8-4-purchasing-iso-explained For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In part 1 of "Purchasing" on the Quality Hub podcast,  hosted by Xavier Francis, Murphy Shaw and Matthew Pilley from Core Business Solutions discuss the intricacies of ISO 9001 Clause 8.4.1. They explain the necessity of having a structured approach to supplier selection, evaluation, and monitoring to ensure consistent quality and compliance with standards. Key practices include creating an approved supplier list, documenting evaluations, and regularly reviewing supplier performance. The conversation highlights the importance of having multiple suppliers to mitigate risks, particularly in challenging situations like supply chain disruptions. They also discuss how CORE offers electronic tools to streamline these processes for their clients, ensuring efficient management and compliance. Helpful Resources: https://www.thecoresolution.com/what-is-clause-8-4-1-of-iso-9001-2015-about https://www.thecoresolution.com/8-4-purchasing-iso-explained For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of Quality Hub podcast, Xavier Francis and Scott Dawson continue their discussion on strategies for complying with the Cybersecurity Maturity Model Certification (CMMC). They explore three main approaches for securing Controlled Unclassified Information (CUI). The conversation emphasizes the complexity and costs associated with each option, highlighting that certain solutions can simplify your compliance. Scott introduces the Core Vault as an example, explaining its benefits and how it helps small businesses achieve compliance efficiently. The episode concludes with advice on conducting a gap assessment to determine the best path forward for companies seeking CMMC certification. Helpful Resources: https://www.thecoresolution.com/cybersecurity-webinars https://www.thecoresolution.com/nist-cmmc-3 https://www.thecoresolution.com/cmmc-compliance-overview Contact us at 866.354.0300 or email us at info@thecoresolution.com Articles: https://www.thecoresolution.com/free-learning-resources

In this episode of Quality Hub podcast, Xavier Francis and Scott Dawson continue their discussion on strategies for complying with the Cybersecurity Maturity Model Certification (CMMC). They explore three main approaches for securing Controlled Unclassified Information (CUI). The conversation emphasizes the complexity and costs associated with each option, highlighting that certain solutions can simplify your compliance. Scott introduces the Core Vault as an example, explaining its benefits and how it helps small businesses achieve compliance efficiently. The episode concludes with advice on conducting a gap assessment to determine the best path forward for companies seeking CMMC certification. Helpful Resources: https://www.thecoresolution.com/cybersecurity-webinars https://www.thecoresolution.com/nist-cmmc-3 https://www.thecoresolution.com/cmmc-compliance-overview Contact us at 866.354.0300 or email us at info@thecoresolution.com Articles: https://www.thecoresolution.com/free-learning-resources  

In this episode of the Quality Hub podcast Xavier Francis hosts Scott Dawson, President of Core Business Solutions, to discuss effective strategies for complying with the Cybersecurity Maturity Model Certification (CMMC). They delve into the importance of understanding CMMC requirements, particularly for small businesses deciding whether to pursue Department of Defense (DoD) contracts. The conversation highlights the necessity of protecting Controlled Unclassified Information (CUI) by meeting all 110 requirements of NIST 800-171, and emphasizes the important steps in defining the scope of a CMMC assessment. The episode concludes with advice on preparing for assessments and ensuring all security measures are validated.

In this episode of the Quality Hub podcast, Xavier Francis hosts Scott Dawson, President of Core Business Solutions, to discuss effective strategies for complying with the Cybersecurity Maturity Model Certification (CMMC). They delve into the importance of understanding CMMC requirements, particularly for small businesses deciding whether to pursue Department of Defense (DoD) contracts. The conversation highlights the necessity of protecting Controlled Unclassified Information (CUI) by meeting all 110 requirements of NIST 800-171 and emphasizes the important steps in defining the scope of a CMMC assessment. The episode concludes with advice on preparing for assessments and ensuring all security measures are validated. Helpful Resources: https://www.thecoresolution.com/cybersecurity-webinars https://www.thecoresolution.com/nist-cmmc-3 https://www.thecoresolution.com/cmmc-compliance-overview Contact us at 866.354.0300 or email us at info@thecoresolution.com Articles: https://www.thecoresolution.com/free-learning-resources  

In Part 2 of Basics of CMMC, on the Quality Hub podcast, Xavier Francis and Scott Dawson, President of Core Business Solutions, continue to discuss the challenges of implementing the Cybersecurity Maturity Model Certification (CMMC). They highlight the technical complexity and advanced IT expertise required to meet CMMC standards, particularly for small businesses that lack extensive IT resources. Scott discusses the ongoing maintenance needed to uphold security measures and the potential legal implications of non-compliance. They also emphasize the necessity of a cultural shift within organizations dealing with CMMC and underscore the importance of cybersecurity in protecting national security and the need for continuous training and adherence to CMMC requirements. Helpful Resources: https://www.thecoresolution.com/cybersecurity-webinars https://www.thecoresolution.com/nist-cmmc-3 https://www.thecoresolution.com/cmmc-compliance-overview Contact us at 866.354.0300 or email us at info@thecoresolution.com Articles: https://www.thecoresolution.com/free-learning-resources  

In Part 2 of Basics of CMMC, on the Quality Hub podcast, Xavier Francis and Scott Dawson, President of Core Business Solutions, continue to discuss the challenges of implementing the Cybersecurity Maturity Model Certification (CMMC). They highlight the technical complexity and advanced IT expertise required to meet CMMC standards, particularly for small businesses that lack extensive IT resources. Scott discusses the ongoing maintenance needed to uphold security measures and the potential legal implications of non-compliance. They also emphasize the necessity of a cultural shift within organizations dealing with CMMC and underscore the importance of cybersecurity in protecting national security and the need for continuous training and adherence to CMMC requirements. Helpful Resources: https://www.thecoresolution.com/cybersecurity-webinars https://www.thecoresolution.com/nist-cmmc-3 https://www.thecoresolution.com/cmmc-compliance-overview Contact us at 866.354.0300 or email us at info@thecoresolution.com Articles: https://www.thecoresolution.com/free-learning-resources  

In this episode of Quality Hub Podcast, host Xavier Francis and Scott Dawson, President of Core Business Solutions, discuss the Cybersecurity Maturity Model Certification (CMMC). CMMC ensures companies handling government information have proper cybersecurity measures and evolved from DFARS and NIST standards. It has three levels: Level 1 (Foundational) for basic practices, Level 2 (Advanced) for handling more sensitive information with NIST SP-800-171 compliance and third-party assessments, and Level 3 (Expert) for highly sensitive projects with additional requirements and government audits. Companies need to check their contracts for CMMC requirements, with certification phased in during renewals. Small businesses in the defense sector must comply to maintain contract eligibility. The episode invites listeners to tune in next week for more details on CMMC's impact on businesses. Helpful Resources: https://www.thecoresolution.com/cybersecurity-webinars https://www.thecoresolution.com/nist-cmmc-3 https://www.thecoresolution.com/cmmc-compliance-overview Contact us at 866.354.0300 or email us at info@thecoresolution.com Articles: https://www.thecoresolution.com/free-learning-resources    

In this episode of Quality Hub Podcast, host Xavier Francis and Scott Dawson, President of Core Business Solutions, discuss the Cybersecurity Maturity Model Certification (CMMC). CMMC ensures companies handling government information have proper cybersecurity measures and evolved from DFARS and NIST standards. It has three levels: Level 1 (Foundational) for basic practices, Level 2 (Advanced) for handling more sensitive information with NIST SP-800-171 compliance and third-party assessments, and Level 3 (Expert) for highly sensitive projects with additional requirements and government audits. Companies need to check their contracts for CMMC requirements, with certification phased in during renewals. Small businesses in the defense sector must comply to maintain contract eligibility. The episode invites listeners to tune in next week for more details on CMMC's impact on businesses. Helpful Resources: https://www.thecoresolution.com/cybersecurity-webinars https://www.thecoresolution.com/nist-cmmc-3 https://www.thecoresolution.com/cmmc-compliance-overview Contact us at 866.354.0300 or email us at info@thecoresolution.com Articles: https://www.thecoresolution.com/free-learning-resources  

In this episode of the Quality Hub podcast, host Xavier Francis is joined by Suzanne Strausser and Suzanne Weber-Smatko to delve deeper into Non-conformances and Corrective Actions, with a focus on Trends and Analysis. The discussion covers the essential elements of documenting Corrective Actions, including problem statements, immediate containment, and long-term solutions. They highlight the importance of verifying the effectiveness of Corrective Actions and the cost implications of poor quality. The hosts emphasize the value of engaging staff in root cause analysis to foster a quality culture. By examining customer feedback and other metrics, they illustrate how to make data-driven decisions for continuous improvement, ultimately enhancing business efficiency and profitability. Non-Conformities and Corrective Actions: https://www.thecoresolution.com/clause-10-2-iso-90012015-explained For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub podcast, host Xavier Francis, Susan Weber-Smatko, and Suzanne Strausser delve into the topic of Corrective Actions and root cause analysis. They define Corrective Actions as measures to address the root causes of Non-Conformities to prevent their recurrence, stressing the importance of a thorough process evaluation rather than just fixing surface issues. The discussion covers the steps in implementing effective corrective actions, including documentation, management involvement, and continuous improvement. They also explain the methodologies for root cause analysis. Real-world examples illustrate how these principles can be applied in both manufacturing and customer service contexts to enhance overall quality and efficiency. Helpful Resources: Clause 10.2 of ISO 9001:2015 - https://www.thecoresolution.com/clause-10-2-iso-90012015-explained For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting