The Quality Hub

In this episode of the Quality Hub, Chatting with ISO Experts, Xavier Francis and CMMC consultant Ty Elliott discuss the current state of CMMC following the November 10, 2025 implementation of the final rule integrating CMMC 2.0 into federal contracting requirements. They explain what's required now—Level 2 self-assessments for companies handling CUI—and what's coming next, including mandatory third-party certification beginning November 10, 2026. The episode emphasizes that compliance is no longer optional, self-attestations carry legal risk, and organizations must begin preparing immediately to remain eligible for defense contracts.   Helpful Resources: What is CMMC?:  https://www.thecoresolution.com/nist-cmmc-3 CMMC Webinars: https://www.thecoresolution.com/cybersecurity-webinars The Core Vault Solution: https://www.thecoresolution.com/core-vault Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to unpack Opportunity Management—the often-overlooked half of ISO 9001 Clause 6.1. The conversation explores why organizations tend to fixate on risk while missing chances to intentionally create value, clarifies how ISO defines “opportunity” beyond simple improvement, and explains how proactive opportunity management can transform a QMS from a compliance exercise into a strategic business tool. Suzanne shares practical insights on leadership's role, cultural mindset shifts, real-world examples, and what organizations should start doing now as ISO 9001 moves toward its 2026 update, making this episode a must-listen for quality professionals looking to drive growth, innovation, and long-term success through their management systems.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with CORE Business Solutions consultant Brian Smith to break down the concept of risk-based thinking in ISO 9001—what it really means, how it aligns with traditional risk management, and why it's essential for preventing surprises and strengthening business performance. Brian explains how organizations can identify and address both risks and opportunities through structured approaches like monitoring key issues, using meaningful metrics, and calibrating actions based on the level of risk. The conversation also explores how the upcoming ISO 9001:2026 update is expected to more clearly separate risks from opportunities to encourage organizations to actively leverage what could benefit them, not just mitigate threats. Throughout the discussion, Brian emphasizes leadership's role in turning risk-based thinking into a true culture of quality, driven by communication, employee engagement, and continuous improvement—especially as technology and AI rapidly reshape the business landscape.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis welcomes back Suzanne Weber-Smatko, Director of Consulting Services at Core Business Solutions, for a practical and engaging discussion on ISO 9001 and the critical importance of aligning strategic objectives with quality objectives. Together, they explore why quality management systems should support business strategy—not operate as a parallel compliance exercise—and where organizations often go wrong by treating quality as a cost center rather than a strategic tool. The conversation covers leadership ownership, cascading objectives from the top down, engaging employees at all levels, and using meaningful metrics, risk-based thinking, and management review to drive real business value. Whether you're part of a small business or a larger organization, this episode offers actionable insights on how to integrate quality into your strategy to improve performance, engagement, and results.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In part two of this ISO 9001 deep dive on Quality Hub, Chatting with ISO Experts, host Xavier Francis is once again joined by Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to explore what's changing—and what's staying the same—in the upcoming ISO 9001:2026 update. The conversation breaks down key areas of emphasis in the draft standard. Suzanne also shares practical guidance for small and mid-sized organizations pursuing certification, common pitfalls that slow progress, and why ISO 9001 is far more than a “certificate on the wall”—it's a living management system that drives better decisions, continuous improvement, and resilient, well-run businesses.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to demystify ISO 9001 and explain why it remains one of the most powerful and relevant business frameworks heading into 2026. Together, they break down what ISO 9001 is, why it was created, and how it shaped the way modern organizations operate—from leadership and planning to performance evaluation and continual improvement. The conversation also explores why ISO 9001 has endured globally, how it supports trust in supply chains, and why emerging pressures are making the standard more important than ever. This is part one of a two-part series, setting the foundation for understanding ISO 9001's value today and what's coming in the 2026 update.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this episode of the Quality Hub Chatting with ISO Experts, host Xavier Francis continues the conversation with Scott Dawson, President of Core Business Solutions, on Looking Ahead to 2026 by diving deeper into how evolving ISO standards, cybersecurity requirements, and CMMC are shaping the business landscape in 2026. This episode explores how standards like ISO 9001, 14001, and 45001 help small businesses build consistency and also addresses emerging areas such as AI, mental health, and supply chain resilience. Scott shares practical guidance for government contractors preparing for CMMC certification, emphasizes resilience and continual improvement as competitive advantages, and encourages leaders not to wait for perfection but to focus on progress, alignment, and long-term capability building for a stronger, more secure, and more compliant year ahead   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Scott Dawson, President of Core Business Solutions, to kick off 2026 with a forward-looking conversation on standards, security, and smart growth. Reflecting on the challenges of 2025, they explore what business leaders can learn moving forward, with a strong focus on resilience, alignment, and the importance of deepening relationships with existing customers. The discussion highlights key trends shaping 2026, including the growing role of AI, cybersecurity, and the need for clear strategy and unified messaging in uncertain times. With thoughtful insights and relatable examples, this episode sets the stage for navigating the new year with clarity, focus, and confidence   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis shares standout moments from past guests to explore how a true culture of quality—grounded in ISO 9001—can significantly boost employee engagement. The discussion explains why ISO 9001 isn't just about compliance, but about creating clarity, consistency, and support that reduce stress and help people succeed. Guests describe how involving employees in improvement work builds ownership, how recognition within a QMS-driven environment strengthens morale and retention, and how leadership and middle management together keep quality systems alive in daily operations. You'll also hear practical takes on competency-based training, overcoming resistance to change, and embedding ISO into the real rhythm of work. The episode wraps with a compelling reminder to treat employees like customers—through flexibility, continuous learning, and meaningful recognition—so organizations can build workplaces where people feel valued, engaged, and motivated to grow.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this highlight episode of The Quality Hub: Chatting with ISO Experts, we revisit the most powerful insights from past conversations on leading through change. Across challenges and uncertainty, our featured moments explore what it means to stay steady under pressure, lead with authenticity, and turn disruption into opportunity. From practical tools for emotional resilience and transparent communication, to strategies for adaptability, quick decision-making, and learning from setbacks, this episode brings together timeless lessons in leadership. It's a reflection on courage, clarity, and the power of people-first leadership—reminding us that in every season of change, resilience reveals true character.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis is joined by Stuart Kelly and Kevin Franklin of LRQA to explore the upcoming wave of ISO standard updates, including the major revision to ISO 45001 expected by 2027. The discussion highlights how these changes reflect a shift toward sustainability, resilience, data-driven decision-making, and workforce well-being—covering areas such as mental health, hybrid work, and climate-related safety risks. The guests stress that these updates go beyond compliance, urging businesses to see them as opportunities to strengthen culture, attract and retain talent, and future-proof operations. With practical insights on early adoption, risk management, and embedding standards into daily practices, this conversation underscores why engaging with ISO transitions now is critical for long-term success.   Helpful Resources: What is ISO 45001: https://www.thecoresolution.com/iso-45001-explained ISO 45001 Certification: https://www.thecoresolution.com/iso-45001 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, host Xavier Francis welcomes Tracey Bear, Manager of Audit Services at Core Business Solutions, to explore the common pitfalls of internal auditing programs. Tracy shares her extensive background—from rocket science to audit management—and offers practical advice on turning audits from “check-the-box” tasks into powerful tools for continuous improvement. Together, they discuss why many organizations struggle with preparation, the importance of management engagement, and the critical role of proper documentation and communication. Tracy also highlights how internal audits, when done right, can foster accountability, teamwork, and lasting operational excellence.   Helpful Resources: Auditing Services:  https://www.thecoresolution.com/iso-auditing-services For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes back Kate Behr, consultant at Core Business Solutions, for a deep dive into the practical tools that drive continuous improvement under ISO 9001. Together, they unpack essential concepts like the Plan-Do-Check-Act (PDCA) cycle, root cause analysis, internal audits, and corrective and preventive actions, explaining how these methods help organizations strengthen their processes and culture of quality. Kate shares expert insights on overcoming common pitfalls, engaging employees in improvement efforts, and using tools like AI to enhance quality management systems. Whether you're new to ISO or a seasoned professional, this episode offers actionable strategies to keep your QMS alive, evolving, and effective.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with Stuart Kelly and Kevin Franklin of LRQA to unpack the upcoming ISO 9001:2026 updates and what they mean for businesses worldwide. The discussion dives into the growing emphasis on data-driven decision-making, digitalization, ethics, sustainability, and organizational resilience—showing how ISO standards are evolving from compliance tools to strategic frameworks for agility and competitive advantage. With insights on risks, opportunities, and the importance of early adoption, this conversation highlights how organizations can future-proof their management systems in a rapidly changing world.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes back Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to explore the benefits of outsourcing QMS administration. Together, they break down what it means to outsource your Quality Management System administration, and why more small and mid-sized businesses are choosing this path. Suzanne shares how outsourcing saves time and money, ensures continuous compliance, and gives companies access to seasoned ISO professionals without the cost of a full-time quality manager. They discuss how Core's experts handle everything from document control to internal audits, keeping systems audit-ready and efficient, while still letting organizations maintain full control. With insights on scalability, improved compliance, and peace of mind, this episode highlights how outsourcing can transform QMS management from a burden into a business advantage.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In part two of The Quality Hub: Chatting with ISO Experts, host Xavier Francis continues his conversation with Rick Krick, Director of Security Solutions at Core Business Solutions, to explore what the CMMC becoming law truly means in practice. Rick explains how contractors can still compete if they're not yet fully certified, what “conditional certification” allows, and the critical flow-down responsibility that requires every subcontractor in the defense supply chain to meet compliance standards. The discussion covers the biggest readiness gaps across the DIB (Defense Industrial Base), how small businesses can gain a competitive edge by acting now, and why documentation, monitoring, and continuous compliance are vital for long-term success. With real-world examples of costly noncompliance and practical advice on narrowing scope, maintaining SPRS scores, this episode is an essential guide for any company preparing for the future of cybersecurity and defense contracting.   Helpful Resources: What is CMMC?:  https://www.thecoresolution.com/nist-cmmc-3 CMMC Webinars: https://www.thecoresolution.com/cybersecurity-webinars The Core Vault Solution: https://www.thecoresolution.com/core-vault Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with Rick Krick, Director of Security Solutions at Core Business Solutions, to discuss a monumental update — CMMC is now law. As of November 10, 2025, the Cybersecurity Maturity Model Certification (CMMC) becomes legally enforceable under the Defense Federal Acquisition Regulation Supplement (DFARS), transforming compliance from a policy into a contractual requirement for all Department of Defense contractors. Rick breaks down what this means for organizations of all sizes, from small businesses to major defense contractors, explaining the three CMMC levels, phased rollout timeline, and common misconceptions about compliance. Together, they explore the real-world implications for defense suppliers, the importance of early preparation, and how companies can protect sensitive information while staying contract-ready in this new cybersecurity landscape.   Helpful Resources: What is CMMC?:  https://www.thecoresolution.com/nist-cmmc-3 CMMC Webinars: https://www.thecoresolution.com/cybersecurity-webinars The Core Vault Solution: https://www.thecoresolution.com/core-vault Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources  

In this episode of The Quality Hub, host Xavier Francis is joined by Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to bust some of the biggest myths about ISO certification. Together, they tackle misconceptions like “ISO is only for big companies,” “it's just paperwork,” or “certification is permanent,” and reveal how ISO standards are actually scalable, practical, and designed to drive continuous improvement for businesses of any size or industry. From affordability and agility for small businesses to empowering innovation and building customer trust, this episode shows why ISO certification is not a burden but a powerful tool for growth and long-term success.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, host Xavier Francis sits down with consultant Norman Verbeck to explore how organizations can effectively maintain their ISO 9001 Quality Management System (QMS). They discuss the importance of leadership commitment, embedding ISO practices into daily operations, and simplifying processes to encourage company-wide ownership of quality. Norman shares insights on document control, tracking key performance indicators, leveraging customer feedback, and ensuring management reviews remain meaningful and actionable. The conversation also covers training strategies, the value of internal audits, and how to use findings as opportunities for improvement rather than compliance hurdles. Packed with practical advice, this episode highlights how making ISO standards part of everyday business culture drives continuous improvement and long-term success.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Core Business Solutions consultant Norm Verbeck to explore the most common pitfalls organizations face in maintaining ISO 9001 certification. From overlooked clauses to the importance of leadership engagement, employee involvement, and effective documentation, Norm highlights both the sustaining and sabotaging factors that can make or break a quality management system. Together, they discuss how to combat ISO fatigue, integrate QMS practices into daily operations, and keep enthusiasm alive, all while avoiding the trap of treating ISO as a mere box-checking exercise.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this episode of The Quality Hub, host Xavier Francis chats with Stuart Kelly and Kevin Franklin from LRQA about one of the biggest shifts in ISO standards we've seen in nearly a decade. With the 2026 update to ISO 14001 on the horizon, they dive into what's changing, why it matters, and how businesses can get ahead of the curve. From climate change and sustainability to new tech, regulations, and consumer expectations, this conversation unpacks how ISO standards are no longer just about passing audits—they're about building resilience, protecting your brand, and staying competitive in the world. If you want to understand how these changes could impact your organization and why now is the time to prepare, you won't want to miss this discussion.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, host Xavier Francis is joined by Scott Dawson, President of Core Business Solutions, and Danny Norman, Advanced Manufacturing Consultant with Tennessee MEP, to explore whether AI in manufacturing is a real opportunity or just hype. Together, they dive into how manufacturers can begin experimenting with AI—particularly large language models. The conversation highlights three major areas where AI can make an impact: driving growth through product development, improving efficiency by customizing existing tools, and enhancing workforce training. They also emphasize the importance of starting small, focusing on data security, and leveraging national Manufacturing Extension Partnerships (MEPs) for guidance and pilot projects. This episode offers manufacturers a clear roadmap to responsibly explore AI while avoiding costly missteps.   Helpful Resources: More About ISO 42001: https://www.thecoresolution.com/iso-42001-certification Why ISO 42001 Certification Matters: https://www.thecoresolution.com/why-grammarlys-iso-42001-certification-matters How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis continues the conversation with Brian Reich, Director of Technology, and Anne Siebert, Product Manager at Core Business Solutions, diving deeper into practical ways to protect digital security through passwords, multi-factor authentication (MFA), and password managers. They discuss the pitfalls of relying solely on passwords, how MFA options like authenticator apps and biometrics provide stronger protection, Anne highlights the benefits of password managers for securely storing credentials and simplifying daily logins. The team also shares updates on Core's new security policies. Wrapping up, they emphasize that while security may feel inconvenient, adopting these best practices is essential in today's evolving digital landscape.   Here is the link to our free download of the Cybersecurity Self-Assessment Glossary:  https://getcertified.thecoresolution.com/cyber-glossary Helpful Resources: For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Cybersecurity:  https://www.thecoresolution.com/cybersecurity CMMC:  https://www.thecoresolution.com/cmmc-compliance-checklist ISO 27001:  https://www.thecoresolution.com/iso-27001-certification Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of Quality Hub – Chatting with ISO Experts, host Xavier Francis sits down with Brian Reich, Director of Technology, and Anne Siebert, Product Manager at CORE Business Solutions, to unpack the evolving world of password security. They explore how best practices have shifted from complicated character rules to the modern standard of longer passphrases, discuss the risks of password reuse, and share practical advice such as avoiding sticky notes, responding to breach alerts, and recognizing phishing attempts. The team also explains the role of NIST guidelines in shaping security standards, why “longer is stronger,” and how human psychology plays into password habits. The episode closes with a look ahead to Part 2, where they'll dive into multi-factor authentication, password managers, and additional ways to protect what matters most.   Here is the link to our free download of the Cybersecurity Self-Assessment Glossary:  https://getcertified.thecoresolution.com/cyber-glossary Helpful Resources: For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Cybersecurity:  https://www.thecoresolution.com/cybersecurity CMMC:  https://www.thecoresolution.com/cmmc-compliance-checklist ISO 27001:  https://www.thecoresolution.com/iso-27001-certification Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with Brenden Lowery, consultant at Core Business Solutions, to explore the critical role of data-driven decision-making in ISO 9001. They discuss how small and medium-sized businesses can leverage simple tools like ERP systems and spreadsheets to track key metrics such as on-time delivery, defects, etc, even with limited resources. Brenden emphasizes the importance of accurate data analysis, avoiding common pitfalls like leadership bias, and fostering a culture of frontline employee involvement in quality improvements. The conversation also touches on practical strategies to turn ISO compliance into a strategic advantage, using real-world examples and actionable insights for organizations striving for continual improvement.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis welcomes back Ty Elliott, a seasoned ISO consultant from Core Business Solutions, to demystify the process of writing an effective quality policy under ISO 9001. Together, they explore what a quality policy really is, why it's a cornerstone of a quality management system, and how to craft one that's concise, meaningful, and aligned with your organization's mission. Ty shares practical tips, common pitfalls, and creative strategies like using acronyms to make policies memorable. Whether you're new to ISO or looking to refine your current practices, this episode offers valuable insights to help you build a policy that drives continuous improvement and resonates across your team.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub's Survive & Thrive series, host Xavier Francis is joined by Scott Dawson, President of Core Business Solutions, Jutta Bangs, Counselor with the Tennessee APEX Accelerators, and Kevin Cooper, Strategic Advisor with Tennessee MEP. Together, they discuss how small businesses can shore up their supply chains and build resilience against future disruptions. From supply chain mapping to supplier relationship management, the conversation is packed with practical strategies and real-world insights. Learn how APEX Accelerators and MEPs offer no-cost resources to help small manufacturers navigate supply chain risks and strengthen operations for long-term success   Helpful Resources: Jutta Bangs: 865-483-0623 Email: jutta.bangs@tennessee.edu Website: wwwhttps://apex.tennessee.edu/ Kevin Cooper: Email: cis@tennessee.edu Website: https://tmep.cis.tennessee.edu/ How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting .

In this episode of the Survive and Thrive series on the Quality Hub podcast, host Xavier Francis is joined by Scott Dawson, President of Core Business Solutions, and Stephen Williams, Business Advisor at the Tennessee Small Business Development Center. Together, they explore how small businesses can navigate disruption and uncertainty by building resilient relationships and tapping into available resources. From real-world turnaround stories involving supply shortages and economic downturns to practical insights on advisory networks and strategic vendor partnerships, Stephen shares the value of open communication, systems checks, and community collaboration. Tune in for expert advice on leveraging free support systems like SBDCs, Chambers of Commerce, and Apex Accelerators—and learn why, in business, you're never truly alone.   Helpful Resources: Stephen Williams: 865-483-2668:  Email : swilliams@tsbdc.org  Website: www.tsbdc.org  How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Survive & Thrive series on the Quality Hub podcast, host Xavier Francis is joined by Scott Dawson, President of Core Business Solutions, and Michael LeJeune, host of the Game Changers for Government Contractors podcast, to explore how small businesses can navigate the evolving landscape of government contracting during times of crisis. The conversation covers market volatility, the importance of diversification, rising use of GSA schedules, and the implications of CMMC compliance. Michael shares actionable strategies for businesses in distress, outlines three contractor mindsets, and underscores the critical role of relationships and proactive pipeline development in weathering market shifts. With a blend of humor, optimism, and seasoned advice, this episode equips listeners with the clarity and tools needed to survive now—and win later.   Helpful Resources: Michael LeJeune: https://www.linkedin.com/in/michaeljlejeune/  Email: mlejeune@rsmfederal.com Website: www.rsmfederal.com How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Scott Dawson, President of Core Business Solutions, and Doug Petillo, Managing Partner at Navigant Ventures, for a compelling discussion on how small businesses can become the supplier of choice in today's disrupted economy. As part of the Survive and Thrive series, the conversation explores the importance of building trust through consistent delivery, avoiding overpromising, managing operational risk, and leveraging certifications like ISO to signal reliability. Doug shares real-world insights on playing both offense and defense in times of uncertainty—highlighting tactics such as strengthening existing customer relationships and securing referrals to open new doors. Whether navigating economic turbulence or seeking sustainable growth, this episode delivers practical strategies for small business leaders to stay resilient and competitive.   Helpful Resources: Stephanie Alexander: 610-613-1854 Email : doug@navigantventures.com  How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Survive and Thrive series on the Quality Hub podcast, host Xavier Francis sits down with Scott Dawson, President of Core Business Solutions, and Sara Hanks, Executive Director of NWIRC, to explore how small businesses can make smart, data-driven decisions in the face of uncertainty. Together, they unpack the dangers of emotion-led choices, the importance of data quality, and practical ways to leverage sales and operational metrics for strategic planning. From aligning teams around transparent decision-making to managing supply chain disruptions and cost volatility, this episode offers actionable insights for business leaders striving to stay resilient, agile, and effective—no matter what challenges arise.   Helpful Resources: Sara Hanks: 814-490-4816 Email: shanks@nwirc.org Website: www.nwirc.org How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub podcast, Xavier Francis hosts a discussion with Scott Dawson, and Drew Markley from Core Business Solutions and Stephanie Alexander CEO of BOOST, on the turbulent landscape of government contracting in 2025. Key issues include stalled contract awards, reduced government staffing, and heightened competition, leading many small businesses to freeze operations out of uncertainty. Stephanie urges businesses to take action, streamline operations, reassess budgets, and invest in critical certifications like CMMC. Subcontracting and strategic partnerships are emphasized over priming, with networking and careful partner selection being crucial. With limited cash flow, many are turning to fractional support for compliance needs. The overarching message: don't wait—act decisively to adapt and thrive.     Helpful Resources: Stephanie Alexander: 703-598-4595 Email : salexander@boostllc.net, Website: www.BOOSTLLC.net Blog: https://boostllc.net/are-we-back/ How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Survive and Thrive series on the Quality Hub podcast, host Xavier Francis is joined by Scott Dawson, President of Core Business Solutions, and Staci Miller, Director of Operations at WVU Industrial Extension, to explore how leaders can foster resilience during uncertain times. The conversation centers on practical strategies for navigating organizational risk, including the use of the Eisenhower Matrix to prioritize tasks and maintain focus, the importance of transparent communication, and leading with vulnerability and authenticity. Staci shares insights on staying grounded, supporting teams through emotional challenges, and empowering informal leaders to strengthen organizational stability, offering a thoughtful roadmap for small business leaders facing turbulent change.   Helpful Resources: Staci Miller: 724-610-3845 Email: staci.miller@mail.wvu.edu Website:www.wvmep.com How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Survive and Thrive series on the Quality Hub podcast, host Xavier Francis is joined by Scott Dawson, President of Core Business Solutions, and John Mattox, Partner at Schoonover and Moriarty, to unpack the evolving landscape of federal contracting for small businesses. They explore the impact of executive orders, contract cancellations, and the FAR rewrite on contractors, while offering strategic guidance on navigating disruptions. From understanding stop work orders to leveraging the SBA's Mentor-Protégé Program and proactively participating in rulemaking, the conversation equips business leaders with legal insights and tactical tools to stay competitive and resilient in a rapidly changing environment.   Helpful Resources: Contact John:  Call 913-354-2630 or email jmattox@schoonoverlawfirm.com Law firm: schoonoverlawfirm.com How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Survive and Thrive series on the Quality Hub podcast, host Xavier Francis is joined by Scott Dawson of Core Business Solutions and Jeanne Perron of IMEC to explore how small manufacturers can regain control of their cost structures and supplier strategies. Jeanne introduces the concept of the “silent slide,” where suppliers fail to pass on cost savings, and emphasizes the importance of using commodity price indices to negotiate fair pricing and avoid overpaying. The conversation covers practical steps for identifying key suppliers, preparing data-driven negotiations, planning for tariff volatility, and leveraging resources like IMEC and the nationwide MEP network to build resilient, informed supplier relationships.   Helpful Resources: Contact Jeanne: 847-337-2224 or email jperron@imec.org How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Survive and Thrive series on the Quality Hub podcast, host Xavier Francis speaks with Scott Dawson, President of Core Business Solutions, and Dennis Gilbert, President of IMC Pennsylvania MEP, about applying risk-based thinking in times of uncertainty. They explore how small businesses can navigate disruption through agile strategic planning, open team engagement, and reframing risk as opportunity. Drawing on real-world insights and lessons from past crises like COVID-19, the conversation offers practical tools such as SWOT analysis and heat mapping, and emphasizes the importance of short-term actions, inclusive dialogue, and the courage to pivot quickly in a changing landscape.   Helpful Resources: Contact Dennis: (570) 329-3200 or email info@IMCpa.com How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In the kickoff episode of the Survive and Thrive series on The Quality Hub: Chatting with ISO Experts, host Xavier Francis and Scott Dawson, President of Core Business Solutions, introduce a timely new podcast focused on helping small businesses navigate today's economic uncertainty. With insights drawn from real-world challenges—like shifting federal policies, supply chain issues, and market disruptions—the series offers practical, bite-sized strategies from experts in MEPs, Apex Accelerators, and beyond. Designed for business owners, managers, and contractors alike, each episode delivers actionable steps to help organizations stay resilient, make smart decisions, and thrive in a time of rapid change.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, host Xavier Francis continues his discussion with Kevin Franklin, Chief Product Officer at LRQA, and Scott Dawson, President of Core Business Solutions. Join them as they take a deep dive into the critical role of ISO 42001 in navigating AI risks and establishing trust in AI systems. The conversation demystifies common misconceptions about ISO 42001, highlighting its relevance not just for developers, but for all businesses leveraging AI—big and small. The episode explores the standard's potential to dismantle the AI “black box,” foster accountability, and create a competitive advantage by demonstrating responsible AI use. The discussion underscores the urgency of addressing AI governance as AI rapidly permeates both business and daily life, emphasizing that effective oversight is not a bureaucratic hurdle, but a vital part of shaping a trusted, innovative future.   Helpful Resources: More About ISO 42001: https://www.thecoresolution.com/iso-42001-certification Why ISO 42001 Certification Matters: https://www.thecoresolution.com/why-grammarlys-iso-42001-certification-matters How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub podcast, host Xavier Francis speaks with Kevin Franklin, Chief Product Officer at LRQA, and Scott Dawson, President of Core Business Solutions, to delve into the timely and crucial topic of AI risk management and governance. AI is here and not going away, and understanding the increasing importance of ISO 42001, a new standard designed to provide businesses—whether large or small is paramount. 42001 has a structured approach to responsibly integrating and governing AI technologies. Kevin and Scott share insights on how ISO 42001 helps organizations anticipate and navigate evolving risks, build trust, enhance accountability, and prepare for regulatory changes, offering a roadmap for businesses of all sizes to effectively manage AI-driven challenges.   Helpful Resources: More About ISO 42001: https://www.thecoresolution.com/iso-42001-certification Why ISO 42001 Certification Matters: https://www.thecoresolution.com/why-grammarlys-iso-42001-certification-matters How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of Quality Hub: Chatting with ISO Experts, host Xavier Francis and returning guest Bruce Newman, consultant at Core Business Solutions, explore the benefits and challenges of integrating ISO 9001 with other ISO standards (like ISO 14001 and ISO 45001). They discuss how an Integrated Management System (IMS) simplifies operations, reduces costs and much more. Bruce also shares real-world examples, key metrics, and best practices for successfully aligning quality, safety, and other processes. Whether you're new to integration or looking to optimize your existing system, this episode provides valuable insights to improve compliance and collaboration across your organization.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, host Xavier Francis chats with Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, about the value of ISO 9001 certification for startups. They explore how early adoption can help new businesses build structure, reduce costly mistakes, attract investors, and qualify for contracts—all while avoiding common misconceptions like excessive paperwork or limited relevance. Suz explains how ISO 9001 provides a scalable, practical framework that supports growth and quality from day one, making it a smart strategic move for startups ready to do things right from the start.                                   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub – Chatting with ISO Experts, host Xavier Francis sits down with Drew Markley, VP of Sales, and Renee Ferry, Customer Success Manager at Core Business Solutions, to explore why ISO 9001 certification continues to be a critical asset in today's competitive market. The conversation addresses common concerns about cost, disruption, and complexity, highlighting how Core's streamlined approach simplifies the certification journey. With real-world insights and nearly two decades of combined experience, Drew and Renee explain how ISO 9001 not only strengthens business practices but also acts as a form of “business insurance” during uncertain times. Whether you're seeking to improve customer satisfaction, prepare for future certifications, or stay ahead of industry demands, this episode offers a clear case for why ISO 9001 still matters more than ever. Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined once again by Norm Verbeck, consultant from Core Business Solutions, to dive into how ISO 9001 (QMS) and ISO 14001 (EMS) align and complement each other. They discuss the key similarities between the two standards, including shared requirements like management reviews, internal audits, corrective actions, and more. Norm explains how organizations can integrate these systems to streamline processes, which can save time and. The conversation also highlights how quality risk assessments can uncover environmental concerns, potentially guiding companies toward ISO 14001 compliance or certification. With practical examples and real-world insights, this episode is a must-listen for companies looking to enhance operational efficiency and environmental responsibility.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, host Xavier Francis returns with Brian Smith, Director of Consulting Services at CORE, for Part 2 of their deep dive into ISO 9001 risk-based thinking—this time focusing on key metrics. They unpack how to align quality objectives with strategic goals, measure what matters, and track risk at both the organizational and process levels. Brian offers real-world examples and practical advice on setting realistic targets, leveraging existing data, and using tools like KPIs and dashboards for effective monitoring. Whether you're certified or just using ISO 9001 as a framework for improvement, this episode is packed with insights to help you strengthen your quality management system. Helpful Resources: What is Risk-Based Thinking? https://www.thecoresolution.com/what-is-risk-based-thinking How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of The Quality Hub, host Xavier Francis is joined by Brian Smith, Director of Consulting Services, to kick off a two-part series on ISO 9001 and risk-based thinking and how to apply it. They explore how the standard shifted to make risk management a central, preventive tool rather than a prescriptive requirement. Brian shares practical tools like the Improvement Plan and SWOT analysis, highlights leadership's role in driving risk awareness, and offers real-world examples of applying risk-based thinking in business operations. Tune in to learn how to align your current practices with ISO and make smarter, data-driven decisions. Helpful Resources: What is Risk-Based Thinking? https://www.thecoresolution.com/what-is-risk-based-thinking How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of The Quality Hub, chatting with ISO experts, Xavier Francis and Suzanne Weber-Smatko continue their discussion of ISO 9001 Senior Leadership, this time focusing on how middle managers can engage senior leadership in ISO 9001 implementation. They explore key benefits like efficiency, cost savings, and risk mitigation while tackling common challenges like resistance to change and financial constraints. Learn strategies to align ISO initiatives with business goals, communicate ROI, and foster a culture of continuous improvement. Tune in for practical insights on securing leadership buy-in and making ISO 9001 a strategic advantage. Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Xavier Francis and Suzanne Weber-Smatko discuss the critical role of: ISO 9001 Senior Management - Training. They explore leadership's impact on quality management, key responsibilities, and strategies for integrating ISO principles into business goals. Suzanne highlights challenges like time constraints and resistance to change, offering solutions to drive commitment. The episode sets up next week's discussion on ISO 9001 Senior Management - Engagement with tips for middle management in engaging leadership buy-in. Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, host Xavier Francis and consultants Kaitlin Wierzbach and Kate Behr discuss how ISO 9001 fosters employee satisfaction through clear expectations, involvement, and recognition. They highlight the role of training, communication, and continuous improvement in creating a quality-driven culture where employees feel valued and engaged—all with a fun ice cream-themed twist! Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with consultants Kaitlin Wierzbach and Kate Behr from Core Business Solutions to explore how ISO 9001 impacts Organizational Culture. They discuss the challenges and benefits of implementation, how leadership plays a critical role in fostering quality culture, and the ways ISO can enhance employee engagement, communication, and efficiency. Tune in to discover how organizations can move beyond compliance to embrace continuous improvement and customer-focused excellence. Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of The Quality Hub, host Xavier Francis dives into LRQA's recent acquisition of Core Business Solutions (CBS) with guests Ian Spaulding, CEO of LRQA, and Scott Dawson, President of CBS. They explore the history of both companies, the strategic reasons behind the partnership, and how it will enhance compliance solutions for businesses—especially small-to-medium enterprises (SMEs). With CBS's expertise in helping small businesses navigate compliance and LRQA's global reach, the two companies aim to expand technology-driven solutions for certification, cybersecurity, and supply chain risk management. Tune in to hear how this collaboration is set to reshape the future of compliance support worldwide. Helpful Resources: Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined by Core Business Solutions' sales and customer success leaders, Kevin Metz and Renee Ferry, to discuss the power of ISO certification for small businesses. From machine shops to government contractors, they explore how ISO 9001 and other standards can streamline operations, improve quality, and open new business opportunities. They break down common challenges, misconceptions, and the benefits of certification, all while sharing real-world insights and success stories. Tune in to learn how ISO can give your small business the competitive edge it needs!