Think Deeply, Speak Simply

Think Deeply, Speak Simply Podcast  Brought to you @ Prezent In episode one of Think Deeply, Speak Simply, we dive into the power of empathy in communication with Jamie Wheeler, SVP of Global Clinical Affairs, and Y.J. Oh, SVP of Sales & Marketing, both from Edwards Life Sciences. Together, we explore how empathy can transform the way we communicate, collaborate, and innovate. Jamie and Y.J. share their insights on: - Identifying hidden barriers in healthcare communication, like treatment deserts - Using storytelling to turn data into action that inspires change - Building authentic connections by bringing empathy into workplace communication -The unexpected power of collaboration across teams Learn how these leaders are looking to empathy to break barriers, build trust, and drive meaningful impact. Tune in to discover why empathy isn't just a skill—it's a strategy. ---------------------------------------------------------------------------------------------------------------------------------------------------- Don't forget to hit that like and subscribe button to stay updated with more engaging content like this! Think Deeply Speak Simply on LinkedIn More Episodes Available on: Apple Podcast Spotify   Connect with us today - Learn more: https://www.prezent.ai/ Try for free: https://www.prezent.ai/registration/platform   Follow us on: LinkedIn: https://www.linkedin.com/company/prezent-ai/ X:  https://x.com/ThePrezentai Pinterest:  https://in.pinterest.com/prezentai/ Instagram:  https://www.instagram.com/prezent.aiofficial/ Facebook:  https://www.facebook.com/prezentai

User experience is about understanding customers, not just features. Empowering the customer through understanding their needs, perspectives, and pain points allows for the creation of experiences that genuinely solve problems and bring value, leading to deeper engagement and satisfaction. In this episode, we hear from User-Experience and Design Researcher at Cisco, Alexandra Logushova.   Brought to you by PREZENT and Executive Producer, Rajat Mishra.

Effective communication is crucial for collaborative discussions across functions to increase awareness and identify potential safety issues as early as possible, and building meaningful relationships across cross-functional teams is key to achieving this standard. In this episode, we hear from the Associate Director of Strategy and Business Planning for Global Patient Safety Evaluation at Takeda, Hamilton Gilbert.   Brought to you by PREZENT and Executive Producer, Rajat Mishra.  

Communication acts as a powerful tool in building a highly engaged and productive workforce. When communication channels are open and clear, employees are more likely to understand their roles in achieving organizational goals and motivate them to contribute their best. The trick lies in learning how to leverage communication to increase that engagement. In this episode, we hear from Michelle Heath, Strategy and Planning Manager at Cisco   Brought to you by Prezent and Executive Producer, Rajat Mishra.  

Who we are selling to, and what we are selling, dictate the how behind our sales strategies. Accordingly, as we shift from product to service sales, and expand from a domestic to global focus, the rules of the game begin to change–learning how to embrace these new paradigms quickly impacts our success. In this episode, we hear from the Director of Global Service Sales at Cisco, Kassie Davey.  Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.  

Sustainability is not just about protecting the environment, but also about creating social and economic value for present and future generations. Setting clear and measurable parameters and continually communicating our long-term vision to stakeholders will help us hold accountability and track our progress. In this episode, we hear from the Senior Director of Business Planning and Operations at AstraZeneca, Jessie Sweet.  Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.  

Internal communication helps shape workplace culture, disseminate important information to our organization at scale, and inspire our teams to direct actions. However, its effectiveness is dictated by whether the communication is sent via the proper channel and with the right messaging to land with its audience. In this episode, we hear from the Associate Director of Digital Communications, Design, and User Experience at Alcon, Jessica Griffin. Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Understanding our audience in a nuanced manner is critical before we begin to draft our words, create pitch perfect tone, and design our slides. In doing so, we vastly increase the likelihood of achieving the desired outcome of our communication, and avoid losing audience engagement. In this episode, we hear from the Chief Credit Officer of Sunflower Bank, Jennifer Norris. Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.  

Design thinking is a methodology that starts with identifying the real problem, recognizing the needs of users, prototyping solutions, and working through an iterative process. When leveraged properly, it has the potential to unlock amazing ideas and innovative solutions. In this episode, we hear from the Global Vice President of IBM UX Research, Karel Vredenburg.     Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.  

Communication is the lifeblood of a great user experience. By taking into consideration the factors affecting UX namely: productivity, confidence, and outcome, we guarantee a successful user engagement. In this episode, we hear from the Lead Design Researcher at GE Healthcare, Katie Smiley.   Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.  

Speaking the language of inclusivity represents a cultural cornerstone for organizations that lead into the future. Ultimately, prioritizing inclusivity in business communication is not only a moral imperative but also a strategic advantage that drives success and sustainability in today's interconnected and diverse world. In this episode, we hear from the Associate Director and Planning Lead at Johnson & Johnson, Brittany Witherspoon.  Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Visual storytelling transcends the power of mere words by conveying our message with greater impact and efficiency. Mastering this presentation skill allows one to captivate the attention of the viewer, which in turn increases engagement, and content retention. In this episode, we hear from the Founder of Milani Creative, PJ Milani.  Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Great ideas don't always translate to great successes. The reality is that oftentimes the impact of scientific innovations is capped by our ability to communicate that discovery. As such, learning how to passionately and effectively communicate these breakthroughs is essential for innovators who want to make a difference. In this episode, we hear from the Head of Business Development at Certus Critical Care Inc. Dr. Lucas Neff, and the Chief Surgery Resident at Atrium Health Wake Forest Baptist Dr. Maggie Bosley.  Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.  

While automated responses can be a helpful way to communicate with customers at scale, there is always a risk that we lose the human element. But when our communication channels are customized and customer-centric in their delivery, they can create a more seamless and meaningful customer experience. In this episode, we hear from the Head of Customer Experience Services Operations for Customer Experience Strategy, Automation & Enablement at HPE, Matt Harmon.  Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.  

Learning how to speak the language of support helps to create an environment of understanding that allows the listener to feel seen and validated. While carefully chosen words are crucial, the key to delivering the best and most compassionate messages are those that are conveyed with empathy and kindness. In this episode, we hear from Senior Director of Patient Support Services, Scott Rosania.  Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.  

Business intelligence is a powerful tool for organizations to gain insights into their operations and make data-driven decisions. This requires an understanding of both the technical aspects of data analysis as well as incorporating human judgment and experience throughout the entire decision-making process. In this episode, we hear from the Director of Business Intelligence and Strategy at Abbott, Nelli Theyel.    Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.  

Influential business communication requires a balance between technology and human connection, and this nexus will only become more important as innovation continues to drive how we communicate. In this episode, we hear from Intrapreneur and the Product Marketing Manager of Emerging Technologies & Incubation at Cisco, Jerome Sanders. Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Clear, concise, and empathetic communication drives how our team and customers and our teams respond to new growth initiatives. By fostering understanding and buy-in from stakeholders, we can ensure that everyone is on the same page and moving forward together. In this episode, we hear from the Senior Director of Go-To-Market Strategies at Alteryx, Kelly Medio.    Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.  

Data is an important part of any decision-making process and it can be used to inspire and motivate audiences. By using data in thoughtful and deliberate ways, we can help our listeners make informed decisions, while gaining valuable insights into their behavior and preferences. To create the most impact in data-driven presentations, we must make sure each piece of information is true, actionable, and has value to our listeners. In this episode, we hear from Kishan Kumar, Marketing Director at Novartis Oncology.    Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.  

Successful project management entails a delicate balance between completing defined milestone deliverables and managing people effectively. To do this, consistent communication is crucial. Great communication skills are not only important for successful project initiation and planning, but for its execution and completion as well. In this episode, we hear from the Chief of Staff and Head of Business Strategy and Global Patient Safety Evaluation at Takeda, Christine Allan. Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Communication can make a critical difference between successful and unsuccessful outcomes. Speaking to the point in a clear and concise way is particularly important during moments of stress and high emotion. In this episode, we hear from the Director of Critical Facilities Engineering & Implementation at T-Mobile, Brian Kautzsch. Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Confidence is a key factor in the success of any form of communication and is more powerful than any words we may articulate. And the first step in building confidence is to stay mindful and in-tune of our internal dialogue. In this episode, we hear from the Founder of Empowering Female Leaders, Ulrike Seminati. Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

The caliber and quality of the team delivering the results heavily influences the customer experience.  While team building certainly involves recruiting stellar players, the environment that they perform in can be as important as their ability when it comes to driving best in class experiences.  In this episode, we hear from the Senior Director of Global Enablement at Cisco, Roy Skillicorn.    Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

When we shift our focus from delivering a message towards reflecting on what questions to ask, a world of possibilities emerges.  However, sometimes the fastest route to asking better questions comes from self-awareness and focusing on our mindset in relation to the task.  In this episode, we hear from the author of Change Your Questions, Change Your Life, Marilee Adams.  Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.  

Collaboration doesn't just happen— it needs to be deliberately cultivated. But in order to get there, we need a shared vision and a shared language. When we are able to communicate a concept where everyone involved feels that they are a valuable part of the process, collaboration becomes a force multiplier. In this episode, we hear from the Director of Biomedical Manufacturing Network, Dr. Gregory Theyel.    Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Transparency in communication is a key element in helping employees see that the company is truly invested in improving its culture. It is made evident when the speaker shows up as an authentic individual who knows how to adapt his presentations depending on the needs of his audience. In this episode, we hear from the Emerging Talent and Apprentice Incubator Leader at Cisco, Mayte Marquez Querol.    Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Crafting your communication strategy is not just about getting your message across, but also about ensuring that you're getting it across in the most effective way possible. Keeping things simple, engaging, and purposeful in your communication will ensure that every piece of content is relevant to your audience. In this episode, we hear from the Senior Director of Corporate Communication at BMC Software, Mandy Knotts.  Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Storytelling is a powerful way to communicate with our team, and when done strategically, it can help to foster inclusion and growth. By taking the time to craft a story that reflects the company's values and goals, we can create a shared experience that helps bring everyone on board. In this episode, we hear from the Enablement & Development Lead for Global Communications at Cisco, Noelani Price. Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Communication is the lifeblood of any team. It's what keeps them connected and on the same page, but it can also make them fall apart. The key to effective team communication is having a clear and concise message founded in authenticity, trust, and respect. In this episode, we hear from the Head of Digital Transformation at LAM Research, Satabhish Aeka.    Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

There is no doubt that technology is changing the way we communicate in business. But at the end of the day, communication is still about people. Technology can help us to reach more people more quickly and effectively. But it's the human element that will always be at the heart of successful communication. In this episode, we hear from the Vice President of Strategy & Chief Technology Officer, Pointnext Technology Services at Hewlett Packard Enterprise, Wolfgang Seul. Brought to you by Prezent and Executive Producer, Rajat Mishra.

Business transformation is the process by which companies change their structure or operations to become more efficient and effective. But how does communication influence business transformation? In this episode, we hear from the VP in the Transformation Office at Hewlett Packard Enterprise, David Stone.   Brought to you by Prezent  and Executive Producer, Rajat Mishra.

Impactful communication is a leadership capacity. If we cannot effectively communicate, we cannot lead. To be a great leader, our communication should always reflect trust and inspire our teams. In this episode, we hear from New York Times and #1 Wall Street Journal bestselling author Stephen MR Covey, and Satabhish Aeka, startup founder, product strategy & engineering expert, and Lam Research's Senior Director. Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

Communication drives the customer experience. When we understand their needs, and communicate authentically with our customers they feel valued, understood, and open to hearing more. In this episode, our guests Antoine Valentone, Vice President of Customer Success at prezent.ai, and Andres Sintes, Global Senior Director at Cisco, teach us the value of being a proactive communicator and how to leverage communication to become a trusted adviser.   Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

Storytelling is a powerful tool for getting people excited about our cause, product, or service. It's not just about them hearing the words; it's about how we make them feel and how we inspire them to action. To do this, we start by creating a story where we are the pathfinders, rather than the protagonist. In this episode, we hear from Storicate founder, Stan Miller.    Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

Communicating with authenticity requires us to be ourselves. Effective communication relies on trust and rapport between speaker and listener, which can only happen if we aren't afraid of being ourselves even if that means being vulnerable. In this episode, we hear from Sunni Brown Ink founder, keynote speaker, and author, Sunni (Sun) Brown.    Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

  Inclusive leadership at its core is about building an unbreakable trust between leaders and members. The most effective leaders are those who express their own opinions openly and encourage others to do so as well. In this episode, we hear from Inclusive Leadership Expert and author of Step Up: How to Live with Courage and Become an Everyday Leader, Ash Beckham.    Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

Crafting a keynote speech can be a daunting undertaking, but also a career changing event.  It's part preparation, and part performance, infused with inspiration.  But how do we nail it, especially if it's our first opportunity? In this episode, we hear from Toastmasters 2018 World Champion of Public Speaking, Ramona Smith.  Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

Storytelling is a powerful tool in business communication. Stories help us connect with each other in a way that no other medium can, which allows us to emotionally connect with our audience and make our messages more memorable. In this episode, we hear from our guests Gabrielle Dolan, an international bestselling author and keynote speaker, followed by Nish Parkar, Cisco's Culture Ambassador.  Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

In this episode, we explore the best practices behind the art and science of making expert presentations, and looking like a pro while doing so.  Our guests, David JP Phillips, a Business Storytelling Expert and the Founder of HeadGain Academy, and Faisal Masud, the CEO of fabric, share their expertise and walk us through how to engage the audience whether we're on stage or pitching to investors.     Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

There is so much that can be said in a single moment if only we can muster the courage to say it. The truth is, we're not going to be comfortable in our own skin until we're ready to have conversations that matter. Our guests have taught us that when we start from a place of authenticity, we will be able to open up and talk about the things that scare us. Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

Knowing our audience is key to deciphering the most appropriate way to communicate our message. This means that we will have to be strategic with our data display skills if we want to effectively communicate a highly technical message to a non-technical audience while being understood and remembered. This week's guests taught us that our presentation will be more meaningful and effective if we design it with our audience in mind. Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

Communicating innovation is an attitude to life itself. It is about how you interact with your employees, the environment in which you can thrive, and the values that you uphold. For Dennis, it is building trust, providing value, and showing respect. For Brandy, it is building the culture of the company, being able to do crazy things together, and forming deep connections with each other.  Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

Our body language, tone of voice, and facial expression all work together to reveal the hidden intentions we have. These forces are so strong that we can create deeper connections even before we say our first words. From our guests, we learned how body language can help us communicate more effectively- from face-to-face discussions to virtual ones!   Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

Visual storytelling is more than painting pictures in our audiences' minds. It is the ability to evoke emotions and motivate people to action. In this episode, Dan Roam and Moupali Das teach us how to craft our story and deliver it effectively to keep our audiences engaged, excited, and asking for more.     Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

Great transformations start with effective communication. The aim of purposeful communication is to inspire action from a deep emotional connection. Today's guests, Billy Shore, founder of Share Our Strength, and Kathleen Owens, Private and Nonprofit Board Member, teach how to master the art communicating with purpose and leverage it to create the changes you want to see in the world.      Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

The role of sound, and its impact on how our audience listens when we present, affects us all in significant yet different ways. Today's guests discuss the importance that sound has on how our audience receives our words, and how to leverage core competencies to keep your audience captivated.   Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

One of the best ways to learn from others is to listen. But, practicing impactful listening isn't as simple as one might think, especially if we overly focus on sharing our viewpoint. Today's guests give valuable advice on why you should listen more thank speak, and how you can become a better listener right now.       Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

Business leaders are beginning to prioritize the importance of empathy, with some going as far as redefining CEO to Chief Empathy Officer. Our guests, Dr. Mark Goulston, speaker, founder, writer, and Jignasha Grooms, Vice President and HR leader, discuss not only the importance of empathy, but also share best practices for how you can become a more empathetic listener right now.   Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

How do we get rid of the feelings of imposter syndrome? We don't! In this episode we're joined by the CEO of Workplace Catalyst, Magalie Rene and  Sokhon Bouy, a Medical Operations Lead with AbbVie. Our guests teach us that imposter syndrome should never go away completely, as it can be a useful tool for determining whether we're on the right path. Listen in and learn how to not let fear hold us back, and how to sometimes be afraid, yet do it anyway.  Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

Data can and should be used to share vital information, compel audiences and tell effective stories. Today's guests, Brent Dykes and Yasser Ali, are both masters at leveraging data-driven storytelling. They share their own methods and best practices to be a skilled statistical narrator, as well as what not to do when presenting data to all types of audiences.  Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.

Instilling inspiration is one of the greatest things one can do as a speaker. Today's guests, each a leader in their own unique industries, are journalist and higher education expert, Jeff Selingo and Eva McLellan, a biotech innovator. The two discuss ways that we can be more inspirational when we communicate with others.    Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.