Scalable Call Center Sales

How does attending conferences help you scale your business? What value do personal meetings bring in relationships and conversations? Going to conferences isn’t just about new business opportunities; it’s also about maintaining relationships. It has also been proven that conferences organized by professionals in a particular industry have more value and influence than conferences organized by persons who merely organize events. In this episode, my guest is Michael Ferree, CEO and Founder of Lead Generation World, and Contact.io. We talked about some of the lessons from sales, and marketing conferences. Learn more about performance leads, conferences, and following your passion. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com .stk-3c061ba{margin-bottom:0px !important} Connect with Michael on Linkedin Learn more about Michael Michael’s BioFounder of Lead Generation World the event that helps companies better navigate the lead generation ecosystem. Michael’s Linkswww.LeadGenerationWorld.com Show less

When it comes to overall compliance, where do businesses have the most trouble? What is the most effective way of managing your compliance program? In this episode, Arvell Craig from Contact Center Compliance and I talk about something very important in building a scalable call center, which is compliance. We also talked about his experiences in helping businesses through the realm of compliance and regulatory concerns. Also learn more about maximizing opportunities for growth, sales, and business. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Arvell on Linkedin Learn more about Arvell Arvell’s BioArvell Craig is the Director of Compliance Services of the Consulting Division at Contact Center Compliance. With over 20 years of marketing, consulting and business expertise, he helps guide businesses on compliance, risk, and regulatory concerns, while maximizing opportunities for growth. Arvell’s Linksdnc.comdnc.com/eventslinkedin.com/in/arvell Show less

What do you understand about having a scalable system? How do you exactly accomplish this? There is no such thing as a one-to-one ratio or a predetermined number of inputs and outputs when it comes to scaling. It occurs when you create a system or a process that can scale and grow nearly exponentially when inputs are added. In this solo episode, I talk about building a scalable recruiting system for your sales operation. I also discussed some tips that I see are useful to be able to achieve this. Learn more especially about scaling your recruiting, sales, operations, and revenue process. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com

Scalable Call Center Sales [034] Where Does Marketing End and Sales Begin? Play Episode Pause Episode Mute/Unmute Episode 1x Fast Forward 30 seconds 00:00 / 00:31:33 Subscribe Share Spotify Stitcher RSS Feed Share

What are some of the parts of Call Center operations that have changed through time? What strategies do you use to make your agents stand out? In the world of telesales, one thing that hasn’t changed is how agents sound – if they are engaged and attentive, clients will buy. People are becoming increasingly prepared, which requires agents to become even more prepared as well. In this episode, Rob Bayer from Anomaly Squared and I, talk about his experiences as the President of the company, and especially on the operations side. Learn more about systems, processes, technology, analytics, and win in scaling your call center operations. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Rob on Linkedin Learn more about Rob Rob’s BioWith over 25 years of Contact Center Experience, Rob currently leads A2s Operations with an emphasis on executive leadership, business development, and corporate strategy.An extreme passion for numbers and working together with internal operations teams including Ops, IT, Business Development, and Finance. Show less

In this special episode, you will be listening to my episode in the Contact Center Gurus Podcast with Jessica Voss and Rob Enslow where we talked about: • Why do your potential customers still want to talk to a salesperson (even though its “dangerous”) • Priorities for ensuring your team fundamentally succeeds • When to start thinking about adding technology to scale your sales operation Learn more about these topics and scale up your sales career! Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com

In this special episode, you will be listening to my episode in the Saleslife Podcast with Marcos Serna and Sunil Kumar where we talked about: The A to Z of sales (prospecting, negotiation, and closing)Jason’s unique approach is to be a “Sales Success Architect”Bringing your true authentic self the Sales processMaking your buyer the Hero in your sales process Learn more about these topics and scale up your sales career! Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com

Is your organization cultivating the right culture? What factors contribute to a successful sales operation? Whether you’re hiring internally or externally, the most critical thing in any organization is to hire the right people. As sales is a difficult mental task, you must ensure that your team is composed of people who have the right traits and capacities. In this episode, Michael Aronowitz from Teleperformance and I, talk about some of the challenges and struggles that he’s seeing with his role as the Executive VP of Digital Sales of the company. Michael also shares his ideas and thoughts to be able to be on top with your sales team. Learn more about the fundamentals of successful sales operations, and winning together as a team. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Michael on LinkedIn.Michael‘s BioMichael oversees all of Teleperformance's Global sales lines of business working with some of the world's best brands along with many new business disruptors and unicorns' companies. He has helped many of them lower their cost per acquisition, increase revenue per transaction and extend the lifetime value of each customer.Michael’s Linkshttps://teleperformance.com/en-us/services/saleshttps://www.linkedin.com/in/michael-aronowitz/Learn more about MichaelShow less Jason: Hey everybody. Welcome to another episode. Scalable call center sales podcast. I am super excited. My special guest today is Michael Aronowitz from Teleperformance and he serves as the executive vice president of digital sales, meaning he’s overseeing their global sales line of business, working with some of the world’s best.[00:00:22] Brands along with many new business disruptors and unicorn companies and so many things that they serve via Teleperformance. Um, he has done so much things. We&#

What is the best way to measure authenticity? What does it take to get scalable results?In this solo episode, I talk about this topic or question I got recently – scaling authenticity, which really got me thinking the moment I answered it. If we’re talking about building scalable call centers, anything is really about putting in a certain amount of inputs, and getting more output than you’re putting in, which results in you and your people – winning. Learn more about this topic and become an effective salesperson, moving towards being a sales professional. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com

Have you ever been caught up doing the same thing, the same way all the time? Where does technology play a role in providing a solution? A lot of businesses seek to implement technology and sales enablement solutions. All of these things are necessary for efficiency, but we still need people. You want to give people the best opportunity and pitches available and yet not spoiling them by giving them too much. In this episode, Alec Thompson from Call Shaper and I talk about his experiences in helping businesses work smarter through technology. Alec is an award-winning executive with extensive experience in technologies, security, and software. Learn more about creating efficiencies and success with your sales team. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Alec on LinkedIn.Alec‘s BioAlec is an award-winning Executive with a 20+ year proven track record achieving quantifiable results creating and implementing sales training, new sales strategies, marketing, and new product strategies. Alec has extensive experience in the Technology, Security, Software Hospitality, Health, and Education fields and is uniquely positioned to help businesses work smarter through technology.Alec’s Linkshttps://www.callshaper.com/https://www.youtube.com/watch?v=nIhZt-qpCfUhttps://www.linkedin.com/company/9237067/Learn more about AlecShow less Jason: Hey, what’s going on, everybody. Welcome to another special episode of the scalable call center sales podcast. I have another amazing guest and it’s fun because I’ve done some collaborative work with him, which we’ll, we’ll talk about some of the stuff that we’ve done, which has been fun, but I have Mr.[00:00:16] Alec Thompson from call shaper on the podcast today with me. And so he is an aw

What impact does today’s technology have on call center capacity? How can technology be used to solve our problems? Even though AI currently drives the majority of software, humans are still necessary. The people in the seats are the ones who interact with another human in order to persuade them to take action. Technology, on the other hand, is available to support them. In this episode, Isaac Shloss from Grupo NGN and I, talk about his experiences in helping call centers as an IT specialist, relative to contact center technology. He has helped multiple companies expand from a small regional-based company to a large multinational enterprise. Learn more about successful use of technology in the call center world. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Isaac on LinkedIn.Isaac‘s BioI am an Information Technology specialist with more than 20 years experience – almost exclusively focused on the Contact Center industry. The majority of my carrier has been spent managing the IT departments for large BPOs, including a top 10 US teleservices provider where I built the technological and telecommunications architecture needed to expand the small, regionally based company to a large, multinational enterprise. I current service as the CTO for a contact center center technology provider, and I am also a board member with PACE where I vice chair their Government Affairs committee.Isaac’s Linkshttps://www.linkedin.com/in/isaac-shloss-22a0b052/https://ngncloudcomm.grupongn.comhttps://ngninsights.grupongn.comhttps://ngnshadowcoach.grupongn.netLearn more about IsaacShow less Jason: Hey everybody so glad that you’re joining me for another episode of the scalable call center sales podcast. As always, I am exc

What are some of the major phone-related challenges that contact centers face? What are some effective strategies in dealing with them? It is a very challenging environment to be on the phone and selling on the phone. Due to the bad calls that really messed everything up, telecom providers have now taken matters into their own hands and decided which call to make or not. In this episode, Nima Hakimi from Convoso and I, talk about his experiences in Omni Channel Software in Contact Centers and Lead Generation. We also talk about dialer strategies, and utilizing omni-channel effectively. Learn more about customer success, omni-channel success, and being innovative. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Nima on LinkedIn.Nima‘s BioNima Hakimi has been active in the lead gen industry since he co-founded Convoso in 2006. Today, he is leading the continued growth of Convoso by persistently focusing on customer success, one of the core values he established to guide the company. As a member of LeadsCouncil's Board of Directors, Nima is committed to helping call centers in the lead generation ecosystem be compliant as well as profitable.Nima’s Linkshttps://try.convoso.com/outbound-predictive-dialer-demo/https://www.linkedin.com/in/nimahakimiLearn more about NimaShow less Jason: Hey everybody so glad that you’re joining me for another episode of the scalable call center sales podcast. I am super excited as always to have my guests Nima Hakimi from convoso so, uh, they are focused on Omni channel contact center software.[00:00:15] I’ve gotten to known Nima and his team, uh, at Convoso over, especially the last year. Through various conferences and various groups that we’re going to talk about today, for sure. And, uh, he is

How do you break down silos so your team can win? What role do sales play in the customer experience journey? When it comes to offering support to keep clients for life, both customer success and operations should be more involved. It’s critical to work on the client’s lifetime value and develop ways to assist them in solving their business problems and improving their experience. In this episode, Nick Glimsdahl from Press 1 For Nick Podcast and I, talk about his experiences in being a thought leader in both the customer service and customers experience fields, and how it fits in, in the world of sales and sales leaders. Learn more about creating long-term customer relationships, breaking down silos, and achieve team success. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Nick on LinkedIn.Nick‘s BioNick Glimsdahl, a Director of Contact Center Solutions at VDS, is a thought leader in both the customer service and customer experience fields. He is also is the host of a customer service and customer experience podcast, Press 1 for Nick. The Press 1 For Nick podcast is both educational and engaging, and each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessonsNick’s Linkshttps://press1fornick.com/podcast/https://www.govds.com/https://www.linkedin.com/in/nickglimsdahl/Learn more about NickShow less [00:00:35]Jason: Hey, what’s going on? Everybody’s so glad that you can join another episode of the scalable call center sales podcast. I am very excited for my conversation that I’m going to have today. I just know it like we’re about to jump into this. I know what we’ve been talking before we hit record, so I know it’s going to be

How can you use challenges to help your sales team win? Why is it vital to be creative when it comes to getting your team to perform well? There’s an added layer of challenge and certain things that can support salespeople. They want to feel connected to others, and that what they’re doing is making a difference. Consider where they might be able to come to a halt, look back, and say, “I’m a better version of myself today.” In this episode, Jeff Baietto from Injoy Global and I, talk about his experiences in coaching, personal development, then taking all of that into building a platform. Learn how these all apply to call centers, to sales, to leadership – basically, everybody! Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Jeff on LinkedIn.Jeff‘s BioJeff is the COO and Co-Founder of InJoy Global, Host of the InJoy Success Podcast, and Co-Creator of the revolutionary personal growth platform – My Challenge Creator. Jeff has a Master’s in Spiritual Psychology, and a background in the video game industry, along with years of experience in executive coaching and personal development. With this cocktail of gamification and positive psychology, Jeff is on the cutting edge of what makes changing for the better, easier, and faster than ever before.Jeff’s Linkshttps://www.linkedin.com/in/jeffbaietto/https://www.injoyglobal.com/https://www.mychallengecreator.comLearn more about JeffShow less [00:00:00] Jason: Hey, what’s going on, everybody. Welcome to another episode of the scalable call center sales podcast. Today with me, my guest is Jeff Baietto from Injoy global. So he is the CEO and co-founder of Injoy global host of the Injoy success podcast and co-creator of revolutionary personal growth platform.[00:00:21] The, my challenge creator. This is going to be fun because he has

What can call center leaders learn from outside sales? How vital is it to be efficient and effective in your outreach? Working with people you don’t have control over demands a certain level of trust. You want to make certain that you’re getting a good look at what they’re doing. In this episode, Steven Benson from Badger Maps and I, talk about his experiences in field sales software, specifically helping companies map out where their field sales reps should go, then how does this apply to the call center realm. Learn more about what’s in the world of outside sales, how to manage a remote team, and also about metrics. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Steven on LinkedIn.Steven‘s BioSteve Benson is CEO and founder of Badger Maps, the #1 App in the App Store for outside salespeople to upgrade existing CRMs with mapping, routing, and scheduling. After receiving his MBA from Stanford, Steve joined Google, where he became Google Enterprise’s Top Sales Executive globally in 2009. He also hosts the Outside Sales Talk – a podcast specifically for outside salespeople, and is the President of the Sales Hall of Fame.Steven’s Linkshttps://www.badgermapping.com/Learn more about StevenShow less Jason: Hey, what’s going on. Everybody. Jason cutter here. This is the scalable call center sales podcast. So glad that you’re tuning in and joining me, I’ve got a special guest. He is a returning guest. His name is Steven Benson from Badger maps, uh, which is focused on field sales software.[00:00:17] And we’re going to get into that. Steve was a previous guest on my other podcast, Steven welcome to the scalable call center sales podcast.[00:00:25]Steven: Jason, thanks for having me. I’m really glad to be.[00:00:28]Jason: Yeah. So listeners of the authentic persuasion show, we’ll remember you from episode 328, which

How can sales help ensure a good client experience? What does customer experience mean to you? The customer experience includes sales, marketing, customer service, operations, and product design. It’s part of the experience if it affects how a customer interacts with your brand in any manner, whether it’s before or after the purchase. In this episode, Jeff Toister from Toister Performance Solutions and I, talk about his experiences in consulting in the contact center industry. We also talk about customer experience and satisfaction. Learn more on how to get your customers happy and have that long-term relationship and trust with them. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Jeff on LinkedIn.Jeff‘s BioJeff Toister is an author, consultant, and trainer who helps organizations get obsessed with customers. Jeff has written four customer service books including The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises.Jeff’s LinksCustomer Service Tip of the Week (free weekly email): www.toistersolutions.com/tipsThe Guaranteed Customer Experience: www.guaranteedexperience.comLearn more about JeffShow less [00:00:00]Jason: Hey, what’s going on everybody so glad that you’re joining us on the scalable call center sales podcast. I am excited about this guest, the person I have on the show. His name is Jeff Toister from Toister performance solutions.[00:00:13] He is focused on consulting. Contact center industry. And so Jeff has made a name for himself by being a consultant author trainer. That’s focusing on helping organizations become obsessed and be better at being obsessed with their customers. Uh, he has written four books, one of which his most recent one

How critical is it to have a defendable position in the teleservices world before you start doing anything? What knowledge of the law do you have? For those who aren’t aware of the regulations and compliance, there could be many traps and potential pitfalls. We should be aware of the requirements in certifying our compliance. In this episode, Michele Shuster from Mac Murray and Shuster and I, talk about regulations and compliance – two things that may sound scary to call center listeners. Learn more as Michele discusses and shares her experiences on the legal compliance side for call centers. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Michele on LinkedInMichele‘s BioMichele Shuster is a founding partner of Mac Murray & Shuster LLP and former Chief of the Ohio Attorney General's Consumer Protection Section. Bringing more than two decades of experience in the consumer protection arena, she advises highly regulated businesses on a wide range of privacy, advertising, and other consumer protection issues. Michele has an extensive background in the teleservices industry and regularly represents clients in matters before federal and state regulatory agencies, issues legal opinions on companies’ outbound dialing solutions, conducts telemarketing compliance audits, and provides defense in government enforcement actions.Michele’s Linkshttps://mslawgroup.com/https://mslawgroup.com/blog/https://www.linkedin.com/in/michele-a-shuster-3941486/https://paceassociation.org/default.aspxLearn more about MicheleShow less Jason: Hey everybody. Welcome to another episode of the scalable call center sales podcast. Today, I have a very special guest. We’re going to talk about regulations. You’re going to talk about compliance. We’

What is the best way to scale something that isn’t scalable? What are some of the obstacles to getting leads? Koby created a solution to offer access to a pipeline of leads and calls after realizing that insurance sales representatives don’t have enough access to the performance marketing business. This is what LeadRilla is all about: giving people access to performance marketing. In this episode, Koby Hastings from LeadRilla and I, talk about the experiences and best practices he has learned in building a customer acquisition and management platform. Learn more about the elements of acquiring leads, customer acquisition, and the challenges that you may face along the process. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Koby on LinkedInKoby‘s BioLeadrilla is a customer acquisition and management platform built for individual sales agents. In 2018, Leadrilla realized that individual sales agents did not have access to the performance marketing industry like large agencies and carriers had. Leadrilla delivers this access in a simple and easy-to-use platform, which has allowed Leadrilla to bring an entirely new market of buyers into our industry.Leadrilla's platform is completely self-serve, allowing individual agents to design and launch their own lead and call campaigns. The platform allows each agent to have full control over their customer acquisition efforts – even with a small budget.Leadrilla is headquartered in Lexington, KY, and operates in the life insurance, medicare, and solar verticals.Koby’s Linkshttps://leadrilla.comhttps://www.linkedin.com/in/kobyhastings/Learn more about KobyShow less [00:00:00] Jason: Hey, what’s going on. Everybody. Jason here with another special guest episode of the scalable call center sales podcast. I am excited as always for my guests today. Koby Hastings from lead rilla. So lead really well. Let’s talk about that first

What are the medicare health insurance verticals? What specifically are they focusing on or having to deal with? In this episode, Katie Feeney from Active Prospect and I discuss her role as Sales Director, as well as her expertise and skill in the health, medicare, and life insurance verticals. Active Prospect is organized into lines of business, and each sales director learns about the major players in the industry before customizing how they implement the solution to their client’s challenges. Learn more about the verticals of health, medical, and life space. Create a more healthy insurance lead generation funnel! Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Katie on LinkedInKatie‘s BioKatie Feeney is an ActiveProspect Sales Director focused on our Health, Medicare, and Life Insurance verticals. Prior to coming to ActiveProspect, Katie worked in the lead generation space at a Marketing technology company that was later acquired. After the acquisition, Katie managed the traffic flow of data leads and calls into their internal Medicare agency.Katie’s Linkswww.activeprospect.comwww.linkedin.com/in/katiefeeney2021Learn more about KatieShow less Jason: Hey, what’s going on, everybody. Welcome to another special guest episode of the scalable call center sales podcast. My name again is Jason cutter, and I’m so excited that you’re here and joining me. My special guest today is Katie Feeney from active prospect.[00:00:15] So Katie is a sales director with active prospects. And her focus and expertise, which is going to make for an interesting conversation. I know is she focuses on health, Medicare, and life insurance verticals within what active prospect does. And prior to being with active prospect, she was in the lead generation space.[00:0

What are some of the features that make working from home and being productive possible? Is there anything that can be done from a technological or procedural level to help? You’ll need to develop an entirely different culture in this setup, and leadership is one of the most important aspects of creating successful remote operations. In this episode, Ruben Ugarte from Active Prospect and I, talk about his experiences in different sectors within the home services realm. We also talked about the perks of working remotely. Learn more with Ruben’s expertise in lead generation, acquisition, and management, especially for home service industries Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Ruben on LinkedInRuben‘s BioWith nearly 20 years of experience in different sectors within the home services industry, Ruben Ugarte is an expert in all things lead generation, acquisition and management.Ruben’s Linkswww.activeprospect.comhttps://www.linkedin.com/in/ruben-ugarte-solar-junkie/Learn more about RubenShow less Jason: Hey, what’s going on everybody so glad that you could join me for another special episode of the scalable calls center sales podcast. I have a fun guest today. I’m looking forward to this because I met Ruben through a couple of conferences.[00:00:14] We’ve spent a bunch of time together at various shows. And so today I have Ruben, Ugarte from active prospect on here to talk with. About what he’s seeing in the call center industry from his perspective at active prospect. And so he comes at it with nearly 20 years of experience at different sectors within the home services industry.[00:00:34] And he is literally cause I’ve seen him in action, an expert in all things, lead generation acquisiti

What do financial services cover? Where are these tools coming into play? This category covers debt, credit, personal loans, mortgages, and anything else that falls under it. Debt settlement and debt management are also included. In this episode, Tracy Laney from Active Prospect and I, talk about investing in better financial services leads. We also talked about her role as the National Sales Director for that department. Learn more with Tracy’s experiences in creating business verticals, creating business development, teams, sales, sales management, and operational excellence. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Tracy on LinkedInTracy‘s BioProficient results-oriented leader with a proven track record of over 30 years of diversified professional experience including creating new business development in previously untapped areas, developing company and non company personnel, production and operations. Exercises an entrepreneurial skill set with a passion for creating and implementing new concepts, ideas and methodologies with measurable results.Tracy’s Linkswww.activeprospect.comhttps://www.linkedin.com/in/tracylaney/Learn more about TracyShow less Jason: Hey, what’s going on, everybody. Welcome to another episode of the scalable call center sales podcast. My name again is Jason cutter, and I am excited to have another member of the active prospect team today. My special guest is Tracy Laney.[00:00:14] Now she is the national sales director for the financial services. Department the team at active prospect. And she came into that role and brings with her over 30 years of experience in so many different ways, creating business verticals, creating business development, teams, sales, sales management, operational excellence, like so many different things, eve

What is consent-based marketing and how does it work? You’ve likely heard the term “permission marketing,” but what does it actually entail? Consumers who have given their prior express written approval to be contacted, are the ones only contacted in consent-based marketing. The goal is to ensure that only effective clients, or those who have demonstrated an interest in hearing from you, enter your funnel. In this episode, Adam Chickman from Active Prospect and I, talk about how to gain higher quality leads. We also talked about his experiences as the VP of Sales relative to the call center world. Learn more about internal team management and leadership, and also about growing the client base for your company. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Adam on LinkedInAdam‘s BioAdam is the Vice of President of Sales at ActiveProspect. In his role, Adam leads the Sales and Client Success teams at ActiveProspect and is focused on ensuring the success of ActiveProspect’s clients and continued 50% YoY growth for ActiveProspect as they continue on their mission to make Consent-Based Marketing the best channel for customer acquisition. Adam is originally from San Francisco and currently lives in Austin, Texas, where ActiveProspect is headquartered.Adam’s Linkshttps://activeprospect.com/Learn more about AdamShow less Jason: What’s going on everybody so glad that you’re joining us for another episode of the scalable call center sales podcast on this journey. Uh, it’s really fun because I get to put together some interesting content, interesting guests.[00:00:15] And in doing this show, one of the things I did, if you’re familiar with the show that I had before called the authentic persuasion show originally called the sales e

What do you know about the Telephone Consumer Protection Act? Are you being compliant with it? Compliance with the TCPA is one of the most important things that call centers should be aware of. We’re all looking for ways to increase sales, but as we do it, we need to make sure that we’re not going to be shut down one day. In this episode, Eric Troutman the Czar of TCPA, and I talk about his experiences as a defense lawyer and compliance for the call center industry. Learn what you need to know in order to take care of your company in the long term. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Eric‘s BioAs the Czar of TCPAWorld.com, Eric Troutman is one of the country's prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act litigation and compliance for the call center industry.Eric’s LinksTCPAWorld.comLearn more about EricShow less Jason: what’s going on everybody. Welcome to another special episode of the scalable call center sales podcast. So glad that you’re here, this one. I’m going to say, this is going to be a fun one. It’s going to be interesting. And it’s probably going to be scary for call center owners and sales leaders and people who are running sales teams.[00:00:18] Uh, because today I have Eric Troutman. He is a partner at the law firm of Squire, Patton Boggs, and he is the Czar of TCPA world.com. Make sure to check out that site. I will mention it at the end as well. So he is one of the country’s prominent class action defense lawyers and is nationally recognized in telephone consumer protection act litigation, TCPA, and compliance for the call center industry.[00:00:44] So we’re going to have a lot of fun, probably scaring the crap out of everybody. Eric, welcome to the scalable call center sales podcast.[00:00:51]Eric: Thanks man. It’s so goo

Before picking up the phone, how do individuals want to interact with a company? What role does SMS Automation play in your company’s growth? We all want better discussions, more conversations, and more engagement, and Drips is all about using technology to promote conversations and get customers where they want to go. In this episode, AC Evans from DRIPS, and I talk about his experiences in co-founding a whole marketing strategy. We also discussed its success and how it has aided other businesses in scaling up. Learn about the SMS platform used in the call center industry, and the distinction between contacting people on your own and learning what it is and how you can help them. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with AC on LinkedInAC‘s BioAaron Christopher (A.C.) Evans is a pioneer in conversational marketing and the co-founder and CEO of Drips.com. Drips is the first conversational texting company of its kind, founding a new category and leading the way for some of the biggest brands in the world to use automated, humanized conversations at scale. On a daily basis, Drips engages in tens of millions of completely humanized conversations with zero client-side human resources or operators.AC’s Linkshttp://Drips.comhttps://www.linkedin.com/in/aaronchristopher/Learn more about ACShow less Jason: Hey, what’s going on, everybody. Welcome to another episode of the show, scalable call center sales podcast. I am super excited and honored to have my guest with me today. He essentially co-founded and is the CEO of an organization that.[00:00:17] Created a whole industry and a whole marketing strategy. So with me today, I have AC Evans from drips and drips is focused on a, being a conversational SMS platform in the call center industry, basically any industry. And

How do you effectively coach your agents? How do you train your team to gain a thorough understanding of the customer? The purpose is to understand what the customer’s needs are, whether inbound or outbound. You must decide what the greatest product and service to offer, as well as communicate the benefits that it will bring to them. In this episode, Marilyn Soares from Transparent BPO, and I talk about her experiences in training, staffing, management, and leadership in the company, with her role as the VP of Client Services. Learn all about the best customer service, inbound and outbound sales, and also about recruiting. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Marilyn on LinkedInMarilyn‘s BioShe has been with them for over 6 years and is the VP of Client Services. Her main role involves taking companies that have become clients of Transparent BPO, and ensuring their success, whether it's customer service, technical support, or sales campaign. Her account management team develops, implements, and continuously improves their client’s call center campaigns.Marilyn’s Linkshttps://transparentbpo.com/https://www.linkedin.com/in/marilyn-soares-b129b97/Learn more about MarilynShow less Jason: What’s going on everybody so glad that you’re joining us for these scalable call center sales podcast. Once again, we have a great episode and I know I say this all the time. I am excited about this conversation. So today I have Maryland soar is from transparent BPO and she is the VP.[00:00:21] Of client services. And why does that matter? And why is this going to be such a good episode? Because in that role, what she does is she takes the clients who