Podcasts about Teleperformance

Multinational Teleperformance are pushing into the Australian market wanting to improve the quality of Australian customer service, and fix our terrible call centresSee omnystudio.com/listener for privacy information.

Analizamos el comportamiento del sector petrolero, Audi, Eutelsat y Teleperformance. Con Pablo García, director general de Divacons Alphavalue.

Analizamos el comportamiento del sector petrolero, Audi, Eutelsat y Teleperformance. Con Pablo García, director general de Divacons Alphavalue.

Vad händer när AI inte längre är ett framtidsbegrepp, utan en självklar del av HR:s vardag? I detta avsnitt får du ta del av konkreta insikter från en organisation som gått från tanke till handling.   I den här förkortade versionen är vissa delar av originalsamtalet borttaget. För att ta del av hela samtalet skall du välja originalversionen.   I detta avsnitt av HR Digitaliseringspodden möter vi Josefin Erséus, CHRO på Teleperformance Nordic. Tillsammans samtalar vi om hur AI används praktiskt och strategiskt inom HR på ett av världens största BPO-företag. Med över tio års erfarenhet från kundtjänstbranschen och en djup förståelse för hur AI kan integreras i HR-processer, delar Josefin med sig av värdefulla insikter från ett globalt företag med över en halv miljon medarbetare.     Avsnittet är uppdelat i två delar och går att lyssna på som en helhet eller som separata bonusavsnitt.  I den första delen får lyssnaren ta del av konkreta exempel på hur AI används i HR-arbetet hos Teleperformance.  Den andra delen fokuserar på de större frågorna. Etik, datasäkerhet, lagstiftning och AI-kompetens. 

Vad händer när AI inte längre är ett framtidsbegrepp, utan en självklar del av HR:s vardag? I detta avsnitt får du ta del av konkreta insikter från en organisation som gått från tanke till handling.   I den här förkortade versionen är vissa delar av originalsamtalet borttaget. För att ta del av hela samtalet skall du välja originalversionen.   I detta avsnitt av HR Digitaliseringspodden möter vi Josefin Erséus, CHRO på Teleperformance Nordic. Tillsammans samtalar vi om hur AI används praktiskt och strategiskt inom HR på ett av världens största BPO-företag. Med över tio års erfarenhet från kundtjänstbranschen och en djup förståelse för hur AI kan integreras i HR-processer, delar Josefin med sig av värdefulla insikter från ett globalt företag med över en halv miljon medarbetare.     Avsnittet är uppdelat i två delar och går att lyssna på som en helhet eller som separata bonusavsnitt.  I den första delen får lyssnaren ta del av konkreta exempel på hur AI används i HR-arbetet hos Teleperformance.  Den andra delen fokuserar på de större frågorna. Etik, datasäkerhet, lagstiftning och AI-kompetens. 

Vad händer när AI inte längre är ett framtidsbegrepp, utan en självklar del av HR:s vardag? I detta avsnitt får du ta del av konkreta insikter från en organisation som gått från tanke till handling.   I detta avsnitt av HR Digitaliseringspodden möter vi Josefin Erséus, CHRO på Teleperformance Nordic. Tillsammans samtalar vi om hur AI används praktiskt och strategiskt inom HR på ett av världens största BPO-företag. Med över tio års erfarenhet från kundtjänstbranschen och en djup förståelse för hur AI kan integreras i HR-processer, delar Josefin med sig av värdefulla insikter från ett globalt företag med över en halv miljon medarbetare.     Avsnittet är uppdelat i två delar och går att lyssna på som en helhet eller som separata bonusavsnitt.  I den första delen får lyssnaren ta del av konkreta exempel på hur AI används i HR-arbetet hos Teleperformance.  Den andra delen fokuserar på de större frågorna. Etik, datasäkerhet, lagstiftning och AI-kompetens. 

Welcome to episode 121 of Good Morning BSS World! I'm your host, Wiktor Doktór, and today, we're heading back to Africa for an in-depth update on one of the most dynamic and rapidly evolving regions in the global BPO and GBS landscape.My guest is the ever-insightful Rod Jones — a BPO veteran and passionate advocate for Africa's role in the global services industry. In our fourth conversation on this topic, Rod delivers a comprehensive overview of developments happening across Southern, Western, Eastern, and Northern Africa.Highlights include:The rapid expansion of the Africa Federation of BPO GBS Associations (12 countries strong and growing).South Africa's bold new government incentives and focus on tier 2 and 3 cities.Zimbabwe and

Florian and Esther discuss the language industry news of the week, breaking down Slator's 2025 Language Service Provider Index (LSPI), which features nearly 300 LSPs and reports 6.6% combined growth in 2024 revenues, totaling USD 8.4bn.Florian touches on a surprise USD 10m donation from private equity executive Mario Giannini to launch a new MA translation and interpreting program at California State University, Long Beach. The duo talks about McKinsey's State of AI report, which continues to classify translators as AI-related roles and shows that hiring them has become slightly easier.In Esther's M&A corner, TransPerfect announced two acquisitions, Technicolor Games and Blue Digital Group, further expanding its presence in gaming and media localization. In Israel, BlueLion and GATS merged to form TransNarrative, and Brazilian providers Korn Translations and Zaum Langs joined forces under the Idlewild Burg group.Meanwhile, in funding, Teleperformance invested USD 13m in Sanas, a startup offering real-time accent translation for call centers to improve global communication. Lingo.dev raised USD 4.2m, while Dubformer secured USD 3.6m to develop the ‘Photoshop of AI dubbing'.Florian shares insights from Slator's 2025 Localization Buyer Survey, which found that over half of buyers want strategic AI support from vendors and many cite inefficient automation as a key challenge.

In this engaging episode of Get Out of Wrap TV, host Martin Teasdale leads a thought-provoking discussion on the future of contact centres, exploring the rapid changes shaping the industry. The episode features lively audience participation and expert insights into how technology, workforce dynamics, and customer expectations are evolving.One of the standout moments in the show comes when Martin poses a crucial question to the audience and industry professionals:

Deux traders vous donnent leur vision des marchés et les niveaux techniques à surveiller.

Découvrez les 3 valeurs préférées de Michel Delobel, Gérant de portefeuille chez MW Gestion : Sartorius Stedim Biotech, Teleperformance et NikeHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

In this episode of "ThinkFuture," host Chris Kalaboukis dives into how we're all stuck “dancing for the machines” in today's digital world. He revisits the idea of social media's new class system—yep, those hierarchies we thought we'd ditched are back, thanks to platforms like Google and Facebook. Chris explains how the internet started as a free-for-all where anyone could connect, but now, big tech intermediaries call the shots on who gets seen, turning it into an attention economy. To climb the ranks, you've gotta grab eyeballs with wild, outrageous content—quality be damned—because algorithms don't care about merit, just views. He ties in examples like Teleperformance tweaking call center voices for attention, but here's the twist: Chris sees AI as our way out. By letting AI dig deeper beyond the popular fluff, we might escape the dance and rediscover the good stuff that's been buried. It's a call to rethink how we navigate this machine-driven mess!---The First Future Planner: Record First, Action Later: https://foremark.usBe A Better YOU with AI: Join The Community: ⁠https://10xyou.us⁠Get AIDAILY every weekday. ⁠https://aidaily.us⁠My blog: ⁠https://thinkfuture.com

In this episode of "ThinkFuture," host Chris Kalaboukis dives into the wild world of AI versions of ourselves, sparked by some cool stories from AIDaily.us. He kicks off with Teleperformance's AI trick that strips accents from call center reps' voices, making chats with overseas agents sound crystal clear to Americans—and even tweaks the caller's voice back for the rep. Then, he hits up Google's patent for an AI avatar that can take your calls and act just like you, kinda like that spam-busting AI granny. Chris also drops a mind-blower about folks deep-faking interviews to scam recruiters. He ties it all together, imagining a future where AI digital twins stand between us and the world, letting us customize how we look and sound—or even how others appear to us. Picture this: your AI avatar's running meetings while you sip a drink on the beach. Chris says it's not far off and totally doable—why not let our AIs handle the grind?---The First Future Planner: Record First, Action Later: https://foremark.usBe A Better YOU with AI: Join The Community: ⁠https://10xyou.us⁠Get AIDAILY every weekday. ⁠https://aidaily.us⁠My blog: ⁠https://thinkfuture.com

Tech News and Commentary Dave and Chris discuss Google’s new Ai tech, Microsoft’s ad-supported Office, Teleperformance’s accent-reduction tech for their call center, the latest car tech from Maserati and Ferrari, and more. “News Pick of the Week” with Ralph Bond What if crops on our farms could make their own fertilizer with just air and […]

What is the best way to address privacy risks in the context of connected cars? Is data minimization compatible with assisted driving? What is the meaning of “Core Vehicle Data”? Mark Jaffe leads the Rivian ethics, compliance and privacy program. This includes ethical culture, compliance oversight, privacy, and investigations.  Prior to joining Rivian, Mark was Senior Vice President for Privacy at Teleperformance, a global business process outsourcer with over 400,000 employees operating in over 80 countries, spending almost two years in Singapore managing privacy issues in the Asia Pacific region. He has also dealt with data protection compliance in Europe, Middle East, and Africa.  Prior to that, Mark spent 17 years at AT&T in global privacy roles as well as global compliance and ethics roles. Our guest is a frequent speaker on a variety of topics related to privacy compliance and data ethics. Mark earned his B.A., cum laude, from Duke University and his J.D., cum laude, from Northwestern University.  References: Mark Jaffe on LinkedIn Rivian's Privacy Hub FTC bans General Motors from selling driving data without permission, adding to case for CarPlay 2 (9to5Mac, January 2025) 800,000 EV drivers' data exposed in Volkswagen breach (The Register, January 2025) Privacy Not Included, a Mozilla Report about connected cars and privacy (“It's Official: Cars Are the Worst Product Category We Have Ever Reviewed for Privacy”, September 2023) Investigation by Netherlands' DPA prompts changes to Tesla security cameras (IAPP, 2023) Tesla workers shared sensitive images recorded by customer cars (Reuters, 2022) Privacy4Cars  

Consultorio de bolsa de Capital Intereconomía, José María Lerma ha destacado la fortaleza de los mercados bursátiles, señalando que cualquier corrección debe interpretarse como una oportunidad de compra. Según Lerma, el IBEX 35 se encuentra en niveles clave, rondando los 13.000 puntos, mientras que los índices estadounidenses continúan marcando máximos históricos. El analista ha señalado la relevancia de los resultados empresariales en la evolución de los mercados, destacando a Repsol, que, a pesar de registrar un 45% menos de beneficios, sube en bolsa. También ha mencionado la escalada del oro, que se acerca a los 3.000 dólares por onza. En cuanto a valores específicos, Lerma ha analizado la entrada en Teleperformance y SAP, recomendando esperar una ruptura de resistencias antes de tomar posiciones. Sobre Talgo, ha advertido de su alta volatilidad y la influencia política en la operación de compra. Finalmente, ha desaconsejado la entrada en Vodafone, señalando que su comportamiento lateral no ofrece atractivo en este momento. En conclusión, Lerma ha reiterado que las caídas en los mercados no deben verse como señales de alarma, sino como oportunidades de compra estratégicas.

Ce vendredi 24 janvier, Benaouda Abdeddaïm, éditorialiste BFM Business, Valentine Ainouz, responsable de la stratégie taux chez Amundi Institute, Sébastien Lalevée, directeur général de Financière Arbevel, et Stéphanie Maugey, gérant de portefeuilles chez la Financière d'Uzes, se sont penchés sur Mercado Libre, SBM Offshore, Pierre & Vacances, et Teleperformance, dans On achète ou on vend ? dans l'émission C'est Votre Argent présentée par Marc Fiorentino. C'est Votre Argent est à voir ou écouter le vendredi sur BFM Business.

In this episode of the Vantage Influencers Podcast, Ritika Bhandari, HR Head – GCC at Teleperformance, joins us to share her insights on cultivating a high-performance culture. The session delves into how shaping a high-performance culture requires making bold and unexpected decisions and balancing results with values. Drawing from real-world experiences, Ritika offers actionable lessons to help organizations create a culture that thrives on excellence. 

The post-Christmas period can be a struggle for small businesses, but new ideas could help smooth cash flow.See omnystudio.com/listener for privacy information.

Florian and Esther discuss the language industry news of the week, where they explore how AI is influencing content creation and translation, noting its progress and limitations. A recent study on GPT-4 revealed its ability to match junior translators but lag behind experienced professionals, particularly in nuanced contexts. Florian highlights the public's heightened perception of the risks of AI, such as OpenAI's Whisper, in critical sectors such as healthcare, where transcription errors and hallucinations can have severe implications.Esther delves into leadership transitions in the language industry, with notable appointments including Benjamin Faes, a tech veteran with experience at Google and AOL, as RWS' new CEO.Sorenson appointed Pajet Alves as CEO, while BLEND welcomed Yoav Ziv to lead after significant growth and acquisitions. Anna Albinsson took the helm at Gridly, with plans to expand beyond its gaming localization focus into MedTech and EdTech.In M&A and funding, Esther covers Teleperformance's acquisition of ZP Better Together for USD 490m, with plans to fold it into LanguageLine Solutions. Meanwhile, Writer.com raised USD 200m in Series C funding, to expand its generative AI capabilities.Florian discusses big tech developments, such as Microsoft's Translator Pro app for speech and document translation, while Amazon teased its "any-to-any" AI capabilities during the AWS re:Invent conference, hinting at future innovations in multilingual processing.Florian unpacks Straker Translations' financial results, which reflected industry trends of increased volumes but declining revenue, highlighting pricing pressures. Their new Verify.ai tool, designed to validate AI-generated translations, underscores the pivot toward technology.

Marc Ribes, cofundador y CEO de Blackbird Bank, repasa las acciones de Repsol, Indra, Unicaja, Workday, Adobe, Nokia o Teleperformance

En este directo, analizamos los resultados de Burberry, TISG, Nagarro, Teleperformance y Newlat Food en profundidad. ¿Qué tan sólidos son sus resultados? ¿Qué podemos esperar a futuro? Tenemos precios especiales por á ó (VI edición) https://locosdewallstreet.com/producto/curso-de-analisis-estados-financieros-y-valoracion-empresas-6/ (V edición) https://locosdewallstreet.com/producto/curso-invertir-con-cabeza-y-ganar-dinero-largo-plazo-5/ ó (IV edición) https://locosdewallstreet.com/producto/curso-inversion-shipping-4/ : https://lwsfinancialresearch.substack.com/subscribe ️ ¿Estás suscrito a nuestra newsletter? No te pierdas la MEJOR INFORMACIÓN para invertir con seguridad ➡️ https://lwsfinancialresearch.substack.com/ ¿TE GUSTARÍA PERTENECER A NUESTRA COMUNIDAD GRATUITA? Discord: https://discord.com/invite/y6pVwHYFf9 SÍGUENOS en: https://linktr.ee/locosdewallstreet (Todos nuestros enlaces en un solo sitio) #BurberryResultados, #TISGAnálisis, #NagarroResultados, #TeleperformanceInsights, #NewlatFood, #AnálisisFinanciero, #ResultadosEmpresariales, #BolsaDeValores, #Empresas2024, #AnálisisDeMercado

Ted Nardin is the VP of Customer Success & Value Add at Teleperformance Jamaica. Ted has spent years researching CX. He recently joined Teleperformance and Mark saw a LinkedIn update with this new job title focusing on customer success and value add. Mark called Ted to discuss this idea. How can BPOs put business success on the table and talk to clients about how to add value in the customer relationship - rather than the usual focus on the cost to serve customers? What more can companies get from all those customer interactions? https://www.linkedin.com/in/tnardin/ https://teleperformance.com/    

US Presidential Election results are indicative of a Trump victory and Republicans taking the Senate; House is too close to call.US futures have ripped higher, while European futures have been hit given the potential EZ growth implications.DXY is currently up 1.5% and has seen its largest jump since March 2020; EUR, JPY and antipodeans are suffering.In the fixed income space, US yields are higher across the curve with the curve bear-steepening.Bitcoin is up over 8% after surging to a record high, crude has been hit by the stronger USD.Looking ahead, highlights include German Industrial Orders, EZ PMIs (Final), NBP Policy Announcement, US Election Results, ECB President Lagarde, de Guindos & BoC's Rogers, Supply from Germany & US.Earnings from Pandora, Novo Nordisk, Banco BPM, Bper Banca, Enel, Poste Italiane, Snam, Vonovia, Commerzbank, Fresenius, Henkel, Puma, Siemens Healthineers, BMW, GEA Group, Evonik Industries, Eurazeo, Arkema, Teleperformance, Credit Agricole, Wise, Persimmon, Marks and Spencer, Beazley, Williams Companies Inc, CVS Health Corp, Gilead Sciences Inc, Sempra, Qualcomm Inc, Johnson Controls International & Arm Holdings.Read the full report covering Equities, Forex, Fixed Income, Commodites and more on Newsquawk

Une sélection des actualités du jour qui ont un impact direct ou indirect sur vos finances personnelles. Avec : Matthias Baccino, directeur des marchés européens pour Trade Republic, et Gustav Sonden, co-fondateur de Colbert.

Vous ne savez pas dans quoi investir en Bourse ? Des gérants vous donne des idées de valeurs, secteurs, matières premières ...

Deux traders vous donnent leur vision des marchés et les niveaux techniques à surveiller.

Join CXOTalk episode 850 for a discussion with Jeff Schilling, Chief Information Security Officer at Teleperformance, as he explores the intricacies of managing cybersecurity globally. Discover how Teleperformance, the world's largest business process outsourcing company, leverages Island's enterprise browser to enhance security across diverse IT environments while maintaining ease of use for its 500,000 employees.Learn about the challenges of operating in over 100 countries and how a collaborative approach with clients helps mitigate security risks. Gain valuable insights into protecting corporate reputation and ensuring business continuity in today's evolving threat landscape.

Contact centers are undergoing a significant transformation with the rise of artificial intelligence. In this episode of The Modern Customer Podcast, Mike Lytle, CEO of Teleperformance in the USA, the Philippines, and Canada, discusses his journey to the top and the transformative role of AI in contact centers. With 500,000 employees globally, Teleperformance is implementing AI to enhance customer service, address change management challenges, and improve productivity. Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer.

Erin Broecker is the Senior Director for Global Content Strategy at Teleperformance. She is based in Sacramento, California. Erin is focused on content. How it is created and how it is published. She is endlessly thinking about how people within our industry learn about CX strategies. Erin plans which organizations Teleperformance can work with to create greater insights into the industry and how the company can publish this information. Erin talked to Peter Ryan about content creation and how to use networks like LinkedIn to publish it for a global audience. https://www.linkedin.com/in/erin-b-411150a/ www.teleperformance.com  

Xavier Brun, responsable de renta variable europea de Trea AM, examina los títulos de Renault, Alstom, Teleperformance o Thyssenkrupp.

In der heutigen Folge von „Alles auf Aktien“ sprechen die Finanzjournalisten Nando Sommerfeldt und Holger Zschäpitz über Unterstützung für Zalando und AboutYou, den Infineon-Xiaomi-Pakt und die wahren Gewinner und Verlierer seit dem KI-Urknall. Außerdem geht es um Palantir, Nvidia, Broadcom, AMD, Intel, Global Foundries, Alphabet, Microsoft, Meta, Amazon, Tesla, SAP, Crowdstrike, Booking, Duolingo, RELX, Wolters Kluwer, Pearson, Apple, Accenture, Chegg, Coursera, Teleperformance, Fiverr, Xtrackers Artificial Intelligence and Big Data (WKN: A2N6LC), Moderna, iShares Core MSCI World ETF (WKN: A0RPWH), iShares MSCI World ESG Screened ETF (WKN: A2N6TD), iShares MSCI World SRI ETF (WKN: A2DVB9). Wir freuen uns an Feedback über aaa@welt.de. Ab sofort gibt es noch mehr "Alles auf Aktien" bei WELTplus und Apple Podcasts – inklusive aller Artikel der Hosts und AAA-Newsletter.[ Hier bei WELT.](https://www.welt.de/podcasts/alles-auf-aktien/plus247399208/Boersen-Podcast-AAA-Bonus-Folgen-Jede-Woche-noch-mehr-Antworten-auf-Eure-Boersen-Fragen.html.) Disclaimer: Die im Podcast besprochenen Aktien und Fonds stellen keine spezifischen Kauf- oder Anlage-Empfehlungen dar. Die Moderatoren und der Verlag haften nicht für etwaige Verluste, die aufgrund der Umsetzung der Gedanken oder Ideen entstehen. Hörtipps: Für alle, die noch mehr wissen wollen: Holger Zschäpitz können Sie jede Woche im Finanz- und Wirtschaftspodcast "Deffner&Zschäpitz" hören. Außerdem bei WELT: Im werktäglichen Podcast „Das bringt der Tag“ geben wir Ihnen im Gespräch mit WELT-Experten die wichtigsten Hintergrundinformationen zu einem politischen Top-Thema des Tages. +++ Werbung +++ Du möchtest mehr über unsere Werbepartner erfahren? [**Hier findest du alle Infos & Rabatte!**](https://linktr.ee/alles_auf_aktien) Impressum: https://www.welt.de/services/article7893735/Impressum.html Datenschutz: https://www.welt.de/services/article157550705/Datenschutzerklaerung-WELT-DIGITAL.html

Dans ce Finary Talk nous recevons Romain Burnand, une réference de la gestion d'actifs en France, Romain commence sa carrière en 1984, en tant qu'analyste financier. En 2003, Romain lance Moneta, un gestionnaire d'actifs, la société gère aujourd'hui +4 Milliard d'€, elle doit son succès à l'un de ses fonds phares, Moneta Micro Cap, qui depuis sa création, annonce une performance de +1700% ! Au programme du Talk : (01:44) - Stellantis : Secteur automobile (12:20) - Teleperformance (21:17) - Quand prendre les pertes ? (29:48) - Sanofi, Airbus & Airliquid (39:45) Le luxe (41:43) Total & ESG (50:43) Secteurs favoris (55:09) Questions de la communauté

Tu peux aussi retrouver cet épisode ici : www.axel.pmHello à tous et bienvenue dans ce nouvel épisode de Product CaféAujourd'hui, on reçoit Thibaut Desreumaux, Co-fondateur de WigroupTu peux trouver Thibaut ici : https://www.linkedin.com/in/thibaut-desreumaux-9a058699/Au programme de cet épisode(04:03) Optimisme pour l'avenir malgré une crise dans le produit (10:23) Crise dans l'industrie de l'IA, moins de missions.(13:04) Nouvelle génération hyper capée sur l'IA.(21:11) Les marchés prêts à être disruptés(25:49) Réflexion sur les modèles de financement des start-up.(29:24) Téléperformance vs KlarnaL'outil IA de la semaine, c'est Copilot - l'agent GPT de Microsoft dispo dans Bing :)https://www.bing.com/chatAllez, tu peux dire ce que tu veux sur Microsoft, mais..."what a comeback!"À la semaine prochaine,Axel, Victor et Anna

¿Quieres una posible oportunidad en bolsa? Edgar te trae una posible idea (en la que él no ha invertido por ahora) pero que está estudiando. Albert habla sobre Petrobras, que el viernes presentó resultados y el mercado se lo tomó muy mal. Entre actualidad y Q&A también hemos hablado de TODO ESTO: Nvidia, Teleperformance, Nagarro, Bitcoin, NMM, Cineplex, Kinepolis, DNN, Uranio y mucho más. Apúntate GRATIS al webinar sobre las VENTAJAS COMPETITIVAS de las 7 magníficas https://streamyard.com/watch/sbJN26DQKvnU Artículo análisis PBR https://lwsfinancialresearch.substack.com/p/petrobras-mi-vision TENEMOS MATRÍCULA ABIERTA (empiezan el 18 de marzo) 1ª EDICIÓN DEL CURSO DE INVERSIÓN EN BOLSA https://locosdewallstreet.com/producto/curso-inversion-en-bolsa-2024/ Cupón SOLO por 2 semanas: GOBOLSA1P 5ª EDICIÓN DEL CURSO DE EXPERTO EN OPCIONES https://locosdewallstreet.com/producto/programa-opciones-financieras-5-edicion-2024/ Cupón SOLO por 2 semanas: OPCIONESFINANCIERAS1P ️ ¿Estás suscrito a nuestra newsletter? No te pierdas la MEJOR INFORMACIÓN para invertir con seguridad ➡️ https://lwsfinancialresearch.substack.com/ ¿TE GUSTARÍA PERTENECER A NUESTRA COMUNIDAD GRATUITA? Discord: https://discord.gg/y6pVwHYFf9 Telegram: https://t.me/+Sbartxtu6rHwC9EJ

Les marchés boursiers sont aujourd'hui euphoriques, et cela depuis quelques mois, en particulier depuis le début de cette année 2024. La plupart des records enregistrés le sont en bonne partie grâce à l'engouement des investisseurs pour l'intelligence artificielle. Il n'y a qu'à regarder le cours de l'action de Nvidia, le spécialiste des puces électroniques pour l'intelligence artificielle, qui a grimpé de 240% en 2023. Et depuis le début de l'année 2024, l'action Nvidia a encore pris 85% de hausse. C'est du jamais vu. C'est simple, en ce moment, les algorithmes qui sont derrière la bourse ont une vision très très binaire des actions. Il y a d'un côté les actions qui vont profiter à plein de l'intelligence artificielle, qui sont rangées dans la case croissance. Et il y a les entreprises qui risquent d'être laminées, éliminées à cause de l'arrivée de l'intelligence artificielle : les actions rangées dans la case valeur "à la casse". Et cette façon binaire, pour ne pas dire primitive, de classer les actions, est évidemment injuste. Elle est imparfaite, car les conséquences véritables de l'intelligence artificielle ne sont pas encore bien connues. Mots clés : marchés, Nvidia, Teleperformance, centres d'appels, Bourse, Paris, fintech, client virtuel, intelligence artificielle, société, technologique, business model, assistant virtuel, danger, actions, binaire. --- La chronique économique d'Amid Faljaoui, tous les jours à 8h30 et à 17h30. Merci pour votre écoute Pour écouter Classic 21 à tout moment : www.rtbf.be/classic21 Retrouvez tous les épisodes de La chronique économique sur notre plateforme Auvio.be : https://auvio.rtbf.be/emission/802 Et si vous avez apprécié ce podcast, n'hésitez pas à nous donner des étoiles ou des commentaires, cela nous aide à le faire connaître plus largement.

Miramos hoy a Hugo Boss, Telecom Italia, Lufthansa, JCDecaux y Teleperformance con Xavier Brun, responsable de RV europea de Trea AM.

Protagonismo hoy para Beiersdorf, Teleperformance, AB InBev, Air France-KLM y otras firmas que han presentado resultados con Xavier Brun, responsable de RV europea de Trea AM.

Javier Etcheverry, analista de ActivTraders, lanza su opinión sobre el desplome de Teleperformance, el castigo para Worldline o los movimientos en la bolsa de Londres.

Atención hoy a Rheinmetall, Teleperformance, Eni, Norwegian y al sector bancario europeo con Gisela Turazzini, CEO y cofundadora de Blackbird Broker.

Nos fijamos hoy en Teleperformance, Mercedes-Benz, Porsche, Ryanair y Electrolux con Gisela Turazzini, CEO y cofundadora de Blackbird Broker.

Hablamos de Teleperformance, AXA, Persimmon, UBS y BASF con Gisela Turazzini, CEO y cofundadora de Blackbird Broker.

In this discussion, Mark Hillary talks to Christine Heynes, Head of Customer Transformation, and Yvonne Quinn, Head of Customer Relations, at Southeastern Railway in the UK. Southeastern is the public-facing name of SE Trains Ltd - a train operating company that serves the south east area of England.   Southeastern serves the main London stations of Charing Cross, Waterloo East, Cannon Street, London Bridge, St Pancras, Victoria and Blackfriars. The network has route mileage of 540 miles (870 km), with 180 stations.   Christine and Yvonne explore the complexities of managing customer expectations on a major rail network and how to manage daily complaints and refund demands alongside building a CX strategy for the future.   They also explore the importance of finding the right CX partner. They are happy to talk about their relationship with Teleperformance, a contract that has been extended. It's interesting to note how they see Teleperformance as a CX expert that can guide the rail company, rather just just a supplier of customer service solutions. This collaboration recently won an award (best cross functional collaboration) at the ECCCSAs 2023.   In the interview, Yvonne answers the first question - Christine joins from the second question.   https://www.southeasternrailway.co.uk/ https://www.linkedin.com/in/christine-heynes-40233a104/ https://www.linkedin.com/in/yvonne-quinn-18366a297/ https://www.ecccsa.com/2023-finalists/    

Sidharth Mukherjee is the Chief Digital Officer at Teleperformance. He is based in San Francisco, California. Sid is focused on all things digital and CX and in this conversation with Peter Ryan he talks about th eexplosion in interest in Generative AI in 2023 and how it can really be applied to improve the customer experience. https://www.linkedin.com/in/sidmuk/ https://www.teleperformance.com

Ce vendredi 3 novembre 2023, Nathalie Pelras, directrice de la gestion de Fourpoints, et Eric Lewin, rédacteur en chef des Publications Agora, se sont penchés sur les titres Kering, LVMH, Teleperformance, Booking, Verallia, Atos, Reworld Media, genOway, Touax, Dassault Systèmes, Freelance.com, Ipsos, MGI, SII, Moncler, Capgemini, Assystem, Vallourec et Aubay, dans On achète ou on vend ? dans l'émission C'est Votre Argent présentée par Marc Fiorentino. C'est Votre Argent est à voir ou écouter le vendredi sur BFM Business.

In this episode of The New CISO, Steve is joined by guest Jeff Schilling, Global CISO for Teleperformance.Jeff returns to discuss a pressing issue for CISOs: Insider threats. With credentialed attacks on the rise, Jeff shares his take on the “flattening” of this evolving threat. Tune into today's episode to learn more about the ABCs of bad actors, how Covid has contributed to the problem and complex recruiting scams.Listen to Steve and Jeff discuss which strategies are being employed to comprise employees' credentials:The Return Of Jeff (1:42)Host Steve Moore introduces our returning guest today, Jeff Schilling of Teleperformance.Steve reveals this is Jeff's third time on the podcast. Unlike other episodes, where guests discuss their career journeys, Jeff is here to share necessary research regarding insider threats.The Problem (4:24)Jeff explores the fundamental issue of insider threats. He reveals the different levels of the skill pyramid that threat actors can be evaluated at. The “A” actors become insiders to exploit specific targets, which should be considered when creating a security system.The Flattening (12:46)Steve presses Jeff on what he means by “flattening techniques” that have led to our current state of attacks. Jeff explains how malware software and targeted phishing scams have been used to access their mark, an issue exasperated by remote work.Adversaries and Targets (19:54)Jeff explains how to communicate threat issues across departments, especially when there are language barriers. The biggest challenge is making messaging as simple as possible.Depending on the job functions of others, there are different responses and success results. This is why Jeff's team focuses on training and additional monitoring and security control.More Tactics (23:28)There are many strategies that threat actors use to breach one's security. Bad actors target companies through social media, such as Linkedin.Threat actors also learn about their target countries and reach out to them through more region-specific platforms. Jeff then asserted that insider threats must be part of every CISO's security plan. Preventative Steps (31:42)Jeff assures us that there are things we can do to detect threats and explains those actions. Identifying the machine where phishing emails come from and implementing new technologies is key.The Near Future (35:50)With the evolving functions of AI, it may be easier for threat actors to be more convincing in their scams. Their messaging is getting more believable, which is why Jeff believes they are taking advantage of new technologies, despite there being safeguards.However, Jeff is not convinced that certain aspects of AI, like voice mimicking, will get more sophisticated. The New CISO (39:42)To Jeff, being a new CISO is constantly learning and having your finger on the pulse. If you think you know everything, it is likely you do not.Links mentioned:LinkedInQuote:“I used to say multifactor authentication at the edge was a big barrier for the threat actor to get over. That's no longer, I can't say that anymore. It's more like a small fence. And now, you got to look at how do you manage your privileges and how do you conduct IT operations inside of your wire, and how would a threat do it if they were an insider? And then what controls do you have to be able to detect that activity because they're going to be using IT tools, and they're going to look like they're coming in with a legitimate account.”