Podcasts about order taker

What's the difference between a successful freelancer and one who struggles with feast or famine? It's not how good you are at your craft, but how you position yourself to clients. Amy Posner is a seasoned online entrepreneur and business coach who helps digital creative freelancers build breakthrough businesses. Over her 30-year career, she's launched six successful businesses (five of which are still in business today) and mentored thousands of freelancers to success.  Now, Amy focuses on empowering freelancers to grow the business they want by teaching them the skills they need to attract the right clients inside her Complete Breakthrough Freelancer course and on her podcast, Business Badassery. Overcoming Feast or Famine The biggest challenge for freelancers is feast or famine–a windfall of work followed by a period of little to no income. The best way to overcome this is with business systems and processes, so you always have another project in the pipeline. Amy teaches her students skills like writing proposals, selling on calls, and communicating the value they deliver. Many successful freelancers give their clients expert strategic advice, but are selling themselves as order takers–someone who does nothing more than follow orders and create deliverables. If you position yourself as a strategist, you're perceived as much more valuable.  The Difference between an Order Taker and an Expert The primary difference between order takers and experts is that experts deliver an experience, not just deliverables. It starts on the discovery call, when you first connect with the client. High-quality clients want a strategic partner, someone they can trust to give them expert advice and who is interested in getting results. Once you've landed the client, you need to deliver on the experience you've promised. When in doubt, overcommunicate and overdeliver. Again, systems and processes come in handy here. Keep the client in the loop on what's happening, especially for longer projects. Be reliable and do what you say you're going to do. Enjoy this episode with Amy Posner… Soundbytes 12:29-12:43 “I see so many successful freelancers who are giving expert advice, and they're counseling as experts, but they're selling themselves as a creator of deliverables. And you're seen in a very different light.” 18:02-18:21 “The truth is, you don't need a unique perspective. You need a perspective. If a client's going out looking, they don't care that I think the same thing you do. They care what I think. So they're not looking necessarily for originality. They're looking for a stake in the ground, that you believe in something and that you have something to say.”  Quotes “What I noticed was that you could be really great at your craft. And if you didn't have commensurate business skills, you didn't do as well as mediocre craftspeople who had the business side down.” “Nobody gets into business to sell stuff. They get into business because they love doing a thing.”  “I'm a chronic over-deliverer. I like to get invested in people and in getting results.” Links mentioned in this episode: From Our Guest Website: https://amyposner.com/ Connect with Amy Posner on LinkedIn: https://www.linkedin.com/in/amyposnerbusinessgrowthmentor/  Connect with brandiD Download our free guide to learn 16 crucial website updates that attract more leads and convert visitors into clients: https://thebrandid.com/website-tweaks/ Ready to elevate your digital presence with a powerful brand or website? Contact us here: https://thebrandid.com/contact-form/

Order Taker Not Paying Attention 04/15/25

Most freelance writers focus on crafting compelling copy, but the real value they offer often extends far beyond the words they write. The most successful writers don't just take assignments—they offer strategic insight that helps their clients achieve bigger business goals. In this episode, we explore how you can elevate your role from order-taker to trusted advisor by recognizing and communicating the strategic patterns and opportunities you spot in client projects. You'll learn how to position your expertise as a separate service, package it effectively, and ensure you're getting paid for the value you bring—not just the content you create. What You'll Learn in This Episode: ·       The hidden strategic value you're already providing... without realizing it ·       Why most writers stay in their comfort zone and miss out on bigger opportunities ·       A simple way to start shifting from order-taker to strategic consultant ·       A conversation framework to position strategy as a separate, paid service ·       How to handle client hesitations and objections professionally Key Takeaways: Your Insights Are Valuable—Speak Up! As you work on content for clients, you naturally notice gaps, inconsistencies, and missed opportunities in their messaging. But if you don't bring these to their attention, you're leaving money (and impact) on the table. Clients Often Lack Clarity—Help Them Get It Many clients struggle with direction. They change their minds, tweak the scope, or pivot mid-project. Instead of going along for the ride, take charge by offering a structured strategy session to help them clarify their content goals before execution. How to Introduce Strategy as a Paid Engagement Next time you notice a strategic disconnect, try this approach: "Based on what I'm seeing, I think we could create significantly better results with a proper content roadmap. Would you be open to a separate strategy session where I audit your existing content, interview stakeholders, and develop a plan?" Don't Give Away Strategy for Free—Package It Your ability to think strategically isn't an add-on—it's a separate, valuable service. Consider packaging it as a content audit, messaging workshop, or roadmapping engagement. Positioning it this way not only elevates your perceived value but also creates a new revenue stream. The Long-Term Benefits of Strategic Thinking Clients who recognize your strategic input will see better results, rely on you more, and view you as a partner rather than a commodity. This leads to longer engagements, higher fees, and a stronger reputation in your industry. My Challenge to You This Week: Pay close attention to the strategic patterns in your work this week. Where do you see gaps, inconsistencies, or untapped opportunities in your client's content? Practice articulating these insights in a way that leads to a paid strategy conversation.

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Jason Cutter, CEO of Cutter Consulting Group, is an author, podcaster, and sales success architect specializing in helping companies with inside sales teams scale their operations. With a background in marine biology, Jason's unconventional journey into sales led him to develop a unique framework for achieving success. His book, Selling with Authentic Persuasion: Transform from Order Taker to Quota Breaker, lays out strategies for building trust, understanding client motivations, and leading with authenticity and empathy.SHOW SUMMARYIn this episode of Selling from the Heart, Larry Levine and Darrell Amy sit down with Jason Cutter to discuss how deep empathy and authenticity are transforming sales. Drawing on insights from his book, Selling with Authentic Persuasion, Jason shares strategies for reprogramming sales mindsets, adopting a human-to-human (H2H) approach, and embracing the role of a guide rather than a hero in the sales journey. Packed with practical advice and inspirational stories, this conversation will challenge sales professionals to prioritize genuine care, ask meaningful questions, and lead clients with empathy and authenticity.KEY TAKEAWAYSAuthenticity is Key: Genuine interactions build trust and create lasting client relationships.Empathy Drives Success: Deep empathy allows sales professionals to truly understand client motivations and provide tailored solutions.Human-to-Human Selling: Treating clients as individuals, not just prospects, fosters meaningful connections and better outcomes.Be the Guide, Not the Hero: Sales professionals should position themselves as guides helping clients achieve their goals.Reprogram the Sales Mindset: Focus on the client's outcomes and lead with a service-first approach.Leadership in Sales: Great salespeople adopt a leadership role, guiding clients through their decision-making journey.QUOTES TO REMEMBER"Management is pushing. Leadership is pulling. I'm going here. Come with me. Let's go." — Jason Cutter"I'm not the hero. I'm the guide. I'm not Luke Skywalker; I'm Obi-Wan Kenobi." — Jason Cutter"If you want to get the responses that no one's getting, change the questions that you're asking." — Jason Cutter"Combine deep empathy with deep questions and recognize that we're not the hero; we're the guide." — Jason CutterConnect with Jason CutterJason's LinkedIn.Connect with Larry and DarrellDarrell Amy's LinkedInLarry Levine's LinkedInSelling from the Heart websiteADDITIONAL RESOURCES:Explore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast—nominate a visionary CEO at www.culturefromtheheart.com!Order Larry Levine's book, Selling in a Post-Trust World! Get it on Barnes & Noble and access exclusive content!SUBSCRIBE to our YOUTUBE CHANNEL!Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeGet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

Do you have an order taker or do you have a closer?>> Get the newest LFG episodes delivered to your inbox when you Sign Up for our Newsletter.>> Get the new book beyondintakebook.comResource Links:Fast track your marketing efforts while avoiding common marketing mistakes in our new trainingEstate planning attorney? Stop guessing how to get results from online ads and grow your firm with our client-generating Seminar 3.0 Hosted on Acast. See acast.com/privacy for more information.

Text us your thoughts on the episode or the show!In todays episode, Michael Hartmann talks with Eric Hollebone, President and CEO of DemandLab, a notable figure in the marketing and operations sphere with extensive experience in digital marketing and a robust background in engineering. They delve into the convergence of art and science in marketing, emphasizing the increasing need for a scientific approach due to the advent of digital tools which make marketing efforts more measurable and precise. This discussion spans from the integration of digital strategies in higher education to the internal marketing challenges within businesses.Tune in to hear:Eric and Michael discuss the importance of incorporating scientific methods into marketing to enhance precision and accuracy, attributing this shift to the advent of digital tools which have made measurable marketing accessible to more businesses.Eric shares his insights on the current state of marketing education, stressing the need for more practical, digital-focused curricula to prepare students for modern marketing demands.They explore the issue of marketing departments struggling to communicate their financial value within organizations, which often leads to their underestimation and underfunding during budget allocations.The conversation highlights the crucial role of marketing operations in bridging the gap between creative marketing efforts and business-centric analysis, facilitating better internal storytelling and resource allocation.Looking forward, Eric emphasizes the need for marketers to adopt a more data-driven approach, integrating analytics and financial understanding to better justify marketing investments and strategies.Episode Brought to You By MO Pros The #1 Community for Marketing Operations Professionals Meet Jeto, your new Marketo campaign co-pilot!Jeto is an application that centralizes all your campaign intake into a single place by allowing marketers to easily create, launch, and manage campaigns without stepping foot in Marketo. The best part is that it also fully automates the Marketo program builds, enforces governance, and integrates with your entire martech stack.Ready to cut costs, speed up your campaigns, and make marketing operations a breeze? MOps-Apalooza is back by popular demand in Anaheim, California! Register for the magical community-led conference for Marketing and Revenue Operations pros.Support the show

As freelancers and solo professionals, we often (unknowingly) sabotage our own success from the very first interaction with a prospect.   We present ourselves and our services in a way that works against us. It erodes trust and diminishes our perceived value before we even begin working with a potential client.   It often starts the moment we ask our clients, "What can I do for you?"   This simple question can unknowingly shift us from being experts in our field to mere order-takers, losing control of our own business direction.   From there, it shows up in what we say to clients and prospects. What we offer. How we price our work. How we position ourselves in the market. And how we talk about what we do and the value we deliver.   In this episode, we're diving deep into this critical issue. My guest is , an experienced freelance professional and entrepreneur who has mastered the art of positioning herself as an expert rather than an order-taker.   Amy shares invaluable insights on how to regain control of your freelance business, build authority with clients, and establish yourself as the go-to expert in your field.   We explore a number of important topics, including:   Recognizing when you've fallen into the order-taker role and how to break free Practical steps to shift from order-taker to expert (and yes, you ARE more of an expert than you realize!) Building and demonstrating authority—even if you're shy or introverted Setting boundaries and managing client expectations Developing the communication skills and confidence needed to position yourself as an expert   Whether you're a seasoned freelancer looking to level up your business or still in the early stages of growing your practice, this episode offers valuable insights to help you take back the power in your business and truly thrive as a freelance professional.   I hope you find our conversation enlightening and actionable!

Is The Product Owner an Order Maker or Order Taker? In Scrum, the Product Owner includes the perspective of what is valuable (and what is not) regarding the product's ambitions. As the team spends time and money working on the product, the Product Owner ensures this investment returns value to the stakeholders. Close collaboration with the people who have a stake in the product and the developers is essential to decide what is valuable and what isn't. One product has one Product Owner and one Product Backlog with one Product Goal. To keep the speed at which decisions can be made high and adaptation can take place quickly, Product Owners need full mandate over the product. They have the ultimate say over what the ambitions for the product are, what goes on the Product Backlog and what doesn't, and how to spend the budget (or even set it). How to connect with AgileDad: - [website] https://www.agiledad.com/ - [instagram] https://www.instagram.com/agile_coach/ - [facebook] https://www.facebook.com/RealAgileDad/ - [Linkedin] https://www.linkedin.com/in/leehenson/

This episode is also available on YouTube: https://youtu.be/v9PW1onH2fU The traits that make a great salesperson are strikingly similar to those that define an effective leader. Both roles require the ability to guide and inspire others, often in situations where the path forward is unclear. Jason Cutter, Chief Transformation Officer at Cutter Consulting Group's background is a testament to his unique approach to sales and leadership. With analytical upbringing Cutter initially pursued a degree in marine biology, preferring the company of sharks to people. However, his career took a significant turn when he ventured into the sales industry in 2002. Despite having no formal training in sales or leadership, Cutter's knack for understanding and helping people propelled him forward. He combined his analytical skills with a deep empathy for client needs, eventually authoring the influential book "Selling with Authentic Persuasion." Now, as an international speaker and thought leader, Cutter helps organizations build scalable, profitable sales teams that prioritize genuine human connection over traditional sales tactics. What you'll learn: How can sales professionals leverage their authentic selves to build trust and close more deals? What strategies can leaders use to transition from operations to effective sales leadership? How do you balance the need for structured processes with the necessity for human interaction in sales?   We want to hear from you! Sales leaders: What are the challenges you are faced with? Would you like some ideas on how to solve them? Hamish will shortly be releasing our first "Listener questions" episode and we want to hear from you! What's the burning question you want an answer to? What do you think of the show? Whatever your questions, comment on social media or email us at the address below, and we will possibly add your questions to future episodes.  Please submit your questions at: https://share.hsforms.com/1bauMW6liRNKbrZR0w6FPNwbn9ta Resources: Selling with Authentic Persuasion: Transform from Order Taker to Quota Breaker, by Jason Cutter The Five Love Languages: The Secret to Love That Lasts, by Gary Chapman The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People, by Gary Chapman, Dr. Paul White No Ego: How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results, by Cy Wakeman The Sales Innovation Paradox: Harnessing Modern Methods for Optimal Sales Performance, by Howard Dover --- Connect with Hamish on LinkedIn:  https://www.linkedin.com/in/hamishknox/ Meet Hamish at a Sandler Summit: https://www.hamish.sandler.com/orlando Fathom: https://fathom.video/invite/72CZPA Humanic: https://app.humantic.ai/login/?referral_code=HamishKnox_SA

In this episode of the Long Game, we talk about maintaining control in your business. A lot of business owners today didn't start out as business owners. Often, we've left the corporate world to branch out on our own. We want to let our true talents and abilities shine. The risk that comes with this, however, is that if we fail to set up our processes right, we end up working hard for someone else's vision and lose the power in our own business.  “The more questions you ask, the more expert you look.” - Amy Posner Joining me today is Amy Posner, an experienced online entrepreneur and business coach specializing in helping digital creative freelancers build successful, sustainable businesses. With years of experience in copywriting and coaching, Amy has developed comprehensive programs like the Complete Breakthrough Freelancer to guide professionals in achieving their business goals. The key points we discuss are: Starting your relationship with your clients the right way. It's helpful to see your relationship with your client as a partnership. Set up strategies for maintaining communication to keep clients informed and assured. Setting up and sticking to your processes. Clear processes build client confidence, make your workflow easier, and the entire project go smoother. Sticking to your own processes avoids shifts in power dynamics. Setting and managing expectations. Establishing expectations from the very first interaction helps keep you from falling into the order-taker role. It also communicates that you're the expert, and that you know what you're doing. “You have to get good at something and you have to be willing to be bad at something to get good at something.” - Amy Posner Amy acknowledges that building a successful business as a freelancer takes time. It requires building the right foundations, thinking things through and playing the long game. Connect with Amy Posner: Website Instagram Twitter LinkedIn Learn more about your ad choices. Visit megaphone.fm/adchoices

Believe it or not, businesses need order takers. You however, as the CEO in your business should always be regarded as the expert. But how do you go from order taker to expert in your business? Here to share her thoughts is Amy Posner. Amy is an expert copywriter who has coached others extensively on how to bring their voice to life in their business. To do that she had to build a rock solid business of her own. Now she's helping creative freelancers get out of the order taking mindset to become the CEO of their business and life. How does she do this? By helping them shift their mindset from the tasks their clients are asking from them, to the problems that really need to be solved. She coaches them on how to ask follow-up questions and ways to dig deeper into the true needs of their clients' businesses. Listen as we chat about this process of becoming the expert in your space and to your clients while also staying true to yourself and your values. One of the things I love most about podcasting is getting to have deep and honest conversations with my guests, and that was epitomized in this conversation with Amy. After we chatted about the business side of things, we delved into how to bring your values to life in your business in a way that is genuine rather than performative. This was truly a wonderful conversation and I can't wait for you to hear it. Links and Resources:Use this link to get 50% off your first year of HoneyBook https://share.honeybook.com/jennbaysvaConnect with Amy:Amy Posner - https://amyposner.com/Instagram - https://www.instagram.com/amyrposner/LinkedIn - https://www.linkedin.com/in/amyposnerbusinessgrowthmentor/Connect with Success Beyond:Success Beyond - https://successbeyondthelens.com/Facebook - https://www.facebook.com/jennbays/Grab your Boundaries Resources - https://view.flodesk.com/pages/5d6d09f19b5f4c0015d956e7Editable Welcome Packet Template -

“We tell ourselves the story that strategy is Big!  Complex!  Hard! Time-consuming!”-Lisa MitchellDo you ever just give in to a client's demands because you don't want to be seen as “pushing back?”Today's episode is a solo one about your STRATEGIC VALUE as a Talent, HR or L&D professional.  And it's about what gets in our way of being strategic.I'd love to hear YOUR challenges with stakeholders who like to prescribe the solutions they want you to implement.  And if you'd like some help with your Talent Management or L&D strategy, please reach out.   You can send  me an email at lisa@greenappleconsulting.ca, or a message via Linkedin. In this episode of Talent Management Truths, you'll discover:A great way to shift into strategic thinking and partnering, using what you already knowThe story we tell ourselves when avoiding strategic workA real example of a leader who resisted the urge to be an order taker in the name of customer serviceEnjoy!Imagine! What if you and your team could engage in transformative professional development together WHILE each person simultaneously gets their most important work done. The Talent Trust for intact HR and Talent teams is the program you need!Book a FREE no-obligation conversation with me HERE. :)Stay Connected JOIN our free, value-added Community of Peers and Learning! Lisa hosts regular FREE Talent Talks for HR and Talent Management Leaders to expand your network, spark ideas and learn with your peers. We leverage large group discussion and small group breakouts: https://www.greenappleconsulting.ca/TalentTalks Share the Show Like what you've heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions: Launch Apple's Podcast app on your iPhone or iPad. Tap the Search icon (on the botton) and search for “Talent Management Truths.” Tap the album art. On the podcast page, tap the Reviews tab. Tap Write a Review at the bottom of this page. Follow me LinkedIn: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/ Instagram: @greenappleconsulting Facebook: https://www.facebook.com/greenappleconsulting.ca

Is your agent a deal maker or an order taker? Many agents lack the ability to provide opinions, options, and essential information during transactions, potentially costing you the sale.

Alison Mullins, a seasoned professional in the stone and construction industry, has introduced a series of customized workshops, seminars, and boot camps centered around her recent book, "The Art of Selling," which was launched in August 2023 and rapidly became Amazon's #1 New Release in the entrepreneur development category. These educational programs are aimed at enhancing sales and business development skills, catering to companies seeking to improve their revenue streams.Mullins, with over two decades of experience in sales, merchandising, and marketing, brings a wealth of expertise to her offerings. She has held leadership positions in industry organizations and is a renowned speaker at various events. Her workshops and boot camps are based on a 12-week method adaptable to groups of all sizes and can span from one to 120 days. These programs cover all aspects of the sales process, from lead management to brand development and expertise cultivation. Additionally, Mullins provides online classes for CEU credits and keynote speaker services.Mullins is also dedicated to supporting women and girls in the industry, recognizing the importance of attracting female talent. She is actively involved in a camp for girls interested in construction and related fields, organized by the National Association of Women in Construction. Mullins spent time volunteering at this camp in Richmond, VA, during the summer.Overall, Alison Mullins' workshops and boot camps offer valuable insights and strategies to improve sales and business development, with a strong focus on empowerment and inclusivity in the industry.Check out Alison's Audiobook, “The Art of Selling: We Make Order Makers, Not Order Takers” exclusively on Google Play: https://play.google.com/store/audiobooks/details?id=AQAAAEBiN0Z3NM Book a Workshop by clicking on this link: https://www.repmethods.com/workshops Connect with Alison Mullins:Website: http://www.repmethods.com/theartofsellingbook Facebook and Instagram: @repmethodsLinkedIn: https://www.linkedin.com/in/alisonmullins/ TurnKey Podcast Productions Important Links:Guest to Gold Video Series: www.TurnkeyPodcast.com/gold The Ultimate Podcast Launch Formula- www.TurnkeyPodcast.com/UPLFplusFREE workshop on how to "Be A Great Guest."Free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Ready to earn 6-figures with your podcast? See if you've got what it takes at TurnkeyPodcast.com/quizSales Training for Podcasters: https://podcasts.apple.com/us/podcast/sales-training-for-podcasters/id1540644376Nice Guys on Business: http://www.niceguysonbusiness.com/subscribe/The Turnkey Podcast: https://podcasts.apple.com/us/podcast/turnkey-podcast/id1485077152 Partner Links -- We use these apps and get amazing results and huge time savings too!Design tool: Canva Pro: Create Stunning Design in Minutes!Check out Headliner to create social media posts with video easily- make.headliner.appSimplecast is the easiest way to set up your podcast hosting- Simplecast.comZoom is the easiest way to schedule meetings and record your podcast interviews. Zoom.usAcuity is the easiest way to schedule your podcast interviews, meetings, and life.Acuityscheduling.com

Welcome to our latest podcast episode where we dive into the evolving world of Learning & Development (L&D) with Dr. Keith Keating, the author of the recently released "Trusted Learning Adviser" book.Key Points Discussed:Dr. Keith Keating's Educational Journey:Inspired by his boss to pursue a doctorate at the University of Pennsylvania.Recognized the importance of continuous learning, even as an L&D professional.Role of Continuous Learning:Dr. Keating emphasizes the necessity of lifelong learning.Shares his experiences in various learning avenues, from writing a book to teaching at the University of Pennsylvania.Transition from Order Taker to Trusted Advisor:Defines 'Order Taker' in the L&D context.Discusses the historical perspective and evolution of L&D roles.Emphasizes the need for L&D professionals to be proactive and strategic.Artificial Intelligence in L&D:Dr. Keating's stance on AI: a critical tool for future success.Explains how AI can augment L&D processes and enhance efficiency.Warns against the fear of AI, urging professionals to embrace and utilize it.The Concept of a Trusted Learning Adviser:Describes a trusted adviser as a strategic, embedded, and respected business partner.Stresses the importance of aligning L&D goals with learner needs.Five Pillars of Trust for a Trusted Learning Adviser:Dr. Keating talks about 'Credibility' as a key pillar.Discusses the inclusive nature of the L&D industry and the need for genuine competence.Credibility in Practice:Personal insights on maintaining credibility through recent and relevant experience.The difference between being a 'thought leader' and an active practitioner.Reputational Impact in L&D:The importance of positive learning experiences and their long-term effects.Shares insights from his research on CFOs' perceptions of L&D.Engaging with CFOs as Stakeholders:Advises building relationships with CFOs and understanding their perspectives.Highlights the need for qualitative data in addition to ROI metrics.Developing a Personal Brand in L&D:Suggestions for building a strong personal brand.Importance of adopting a new mindset and aligning with stakeholder language.Final Insights:Dr. Keating stresses the importance of research and making stakeholders the heroes of their stories.Encourages using external data and perspectives to strengthen business cases.Conclusion:Dr. Keith Keating provides valuable insights into the transformation of the L&D field, emphasizing the importance of continuous learning, embracing AI, and building credibility. His book, "Trusted Learning Adviser," offers further tools and techniques for professionals in the field.Valuable Links:Get a copy of Keith's book The Trusted Learning Advisor.Learn more about Dr. Keating and his book, visit: KeithKeating.com ★ Support this podcast ★ This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Robot Order Taker

Welcome to the PMO Strategies Podcast + Blog, where PMO leaders become IMPACT Drivers! PMI Talent Triangle: Business Acumen (Strategic and Business Management) Hey, IMPACT Driver!  Last week, I told you about my debate with fellow thought leader Crystal Richards at the University of Maryland Project Management Symposium. We discussed whether a process-first vs. principles-first approach yields more success in helping your business leaders achieve their goals through projects.  In that episode, I also challenged you to ask yourself if you wanted to be thought of as an Order Taker or an IMPACT Driver.   If you're here, that probably means you want to be an IMPACT Driver. But what does that actually mean to you and what do you do right now?  In this episode, I'll be giving you the answer...along with a few questions to ask your business leaders so you can have better conversations that will lead to better business outcomes for your projects.  Enjoy!    P.S. - The world's largest virtual conference for PMO, strategy, and transformation leaders is BACK in September! Join us at this year's IMPACT Summit to find out how you can earn your seat at the table. Register for free now!  Thanks for taking the time to check out the podcast! I welcome your feedback and insights!  I'd love to know what you think and if you love it, please leave a rating and review in your favorite podcast player. Please leave a comment below to share your thoughts. See you online! Warmly, Laura Barnard     GET NOTIFIED ABOUT NEW EPISODES  TELL US WHAT YOU WANT TO LEARN  PDU REPORTING INSTRUCTIONS        

In this episode of Recruiting Trailblazers, host Marcus Edwardes interviews Patrick Sirmeyer, the CEO of Luxus Plus, a multi-vertical recruitment firm based in Florida, and co-founder of Privy, a career coaching platform for employers and employees. Patrick discusses the specialties and multiple offerings of his firm and the state of competition in the Orlando area. He also shares insights on the job market and the use of chat GPT in recruitment.Timestamps[00:02:04] Remote work before the pandemic.[00:03:29] Working remotely vs in-office.[00:06:51] Remote work best practices.[00:12:21] Recruiting in the digital age.[00:14:20] Personal branding on LinkedIn.[00:17:02] Response rates in recruitment.[00:22:29] Hire for attitude over skills.[00:24:38] Defining "superstar" talent.[00:28:44] Chat GPT and AI in recruiting.[00:31:11] Recruitment: Contingency vs. Contained vs. Retained.[00:34:32] Contingent recruitment ethics.[00:37:39] The Contingency vs Retained Game.Quotes 00:16:27 - "The whole point of your LinkedIn feed is to try and stay top of mind with everybody that you've bothered to connect with."00:31:28 - "I would love to see the rise of agency recruiters just start to put contingent to the side and say we're no longer offering it."00:34:32 - "Because once, you know, they've written you that check, they want to hire from you."Keywordsrecruitment, remote work, competition, multi-vertical, Florida,remote work, shared workspace, hybrid, recruitment, pandemic.,camaraderie, remote work, efficient work, managing people, online training,project based work, measurable tools, activity KPIs, back end KPIs, prospecting,cold calling, recruiters, software developers, voicemail drop, communication skills,recruitment, branding, LinkedIn, social interaction, growth,leader, post, audience, data, interaction,referrals, messaging, response rate, success stories, failures,recruiting, posturing, consulting, relationships, attitude,clients, proof, flexibility, compensation, attitude,client, benchmarking, candidates, evaluation, calibration calls,recruiting process, automation, chat GPT, AI, personalized.,LinkedIn, human, contingency recruitment, contained recruitment, retained.,recruitment agencies, A team, skin in the game, retained recruiter, contingent recruiter,recruiting agencies, contract, payment, quality, consent,Sorry, there are no keywords in the given transcript. It seems to be a short conversation between two people.

Alex Cantle is a young Estate Agent from South Bristol. He came to Grantham to sit on the WatkinSofa in Spring 2023 to talk about all things Estate Agency. In this podcast, he talks about order-taker Estate Agents.

Donations via Venmo: https://www.venmo.com/u/KyleGalaz Donations via Paypal: https://www.paypal.me/poor2pro TikTok: https://www.tiktok.com/@poor2procarsalestraining Instagram: https://www.instagram.com/poor2pro_carsalestraining/ Facebook: https://www.facebook.com/kyle.galaz.96 Youtube: https://www.youtube.com/@poor2pro/featured Spotify: https://open.spotify.com/show/3J9uZkNdeue1PVLoQLowgy Apple Podcast: https://podcasts.apple.com/us/podcast/poor2pro-car-sales-training/id1540910963 Poor2Pro Car Sales Training is a podcast where you have access to a Sales Manager of 20+ years sales experience. P2P will mold you into a sales titan. If you want to make $100,000+ a year in the car business and have a flourishing career where your dealership and customers love you than you need to listen in.

How to Stop Being an Order TakerWhat makes someone a good seller? Is it their ability to prospect, how they can deliver a sales pitch, or being a master at the upsell?All of these traits and more can make you a better salesperson. When it comes to professional development for salespeople it can also be helpful to discuss traits that can hinder your growth, which is what we are discussing today.One-way salespeople can strive to be more effective sellers is to avoid falling into the trap of being an order taker.In sales, an order taker is someone who addresses customer inquiries (also known as orders) but does not proactively engage in activities that would increase sales, such as finding new prospects or upselling to existing customers.Now you may be wondering, what's so bad about being an order taker? Ultimately it depends on your role, and where you want to take it.For example, those who work in retail environments can approach their sales role as more of an order taker. In this role, the salesperson is not responsible for generating new leads — they are responsible for giving the customers who do approach their business a positive experience to land the sale. Ultimately in this scenario, the customer is driving the conversation.On the other hand, if you work in B2B sales, being an order taker is not the approach you want to take. If you are comfortable sitting back and hoping all of your customers magically find you and are ready to buy on the spot, then go for it. But in the real world, especially in today's business environment where competition is stiff and most buyers are somewhere between 57 to 90% through their decision-making process before they engage with sales reps, chances are you don't have time to sit back and take orders.Sales professionals who are able to remain effective despite market fluctuations and other challenges are often considered order-getters or makers because they create orders and opportunities by taking initiative to facilitate the sales process.Think about the difference between Order Taker vs. Order GetterIf you want to be an order-getter instead of an order-taker,1. Be intentional with your prospecting efforts.2. Focus on customer relationship building to influence the sale.3. Keep your customers coming back for more.Being an effective salesperson who generates new business for their company's bottom line requires working smarter and being proactive. Salespeople's job is to influence the sale. It's not to be an order taker. It's not to react to whatever the prospect says or demands. That's order-taking. Here are my three tips to stop being an order taker:1.      Prospect, prospect, prospect – you must continually bring in new opportunities to fill up your sales funnel2.      Start influencing the sale 3.      Consult and become a trusted advisorIt's time we start taking more stock of the influence we have in the sale. Salespeople are not paid to be order takers. We're paid to influence the sale, to provide information, insight, support, guidance, and advice that increases the opportunity for the buyer to choose our solution over the competition or the status quo.Let's put an end to order-taking and earn our keep by being powerful, knowledge-driven influencers. It's what we're paid for.Let's connect on LinkedIn

When somebody walks into a Burger King, they will give their order among all the options available. The staff there just take the order and deliver what the customer wants.In fitness, this shouldn't be the case at all. We are not order takers; rather, we are the experts who should be guiding our clients on what's best for them.When clients walk in for a starting point session or a sales consultation, they come to us because we are the experts, and they trust us to have a solution to their problems.If we go ahead and give them numerous options and ask them to choose, we are diluting our authority and essentially becoming order-takers.In this episode, Tim and Randy explain why gym owners need to be confident in their service and always come across as the expert who knows what's best for the client.Listen in.Key Takeaways- The riches are in the niches (02:12)- Coming across as an expert in a sales consultation (04:44)- Who is your customer avatar (08:24)- Don't be an order taker, be the expert (11:36)- Take the power back to close deals (12:50)Additional Resources - Learn how a podcast can help to massively grow your business- Learn more about The Iron Circle - Grab your tickets for 2023 FitPro Growth Summit- Learn more about our Business Accelerator Coaching Program for Gym Owners  - Business Talk with Fitness Professionals Facebook group ---If you haven't already, please rate and review the podcast on Apple Podcasts!

The third pillar of insurance success is selling. After all, if you cannot sell anything, you can earn anything. In this episode, I discuss 3 methods and tips to help you connect with your clients and prospects to be more of a professional and not "just another sales person."

Today, I'm riding solo to teach you a few ways to be sure you don't get stuck in the rut of becoming an order taker versus an order maker. In this video, we'll cover 4 surefire ways to become an order maker, not an order taker. What is the difference between service and sales? What do you have control over and what do you need to let go of? How can you be sure your customers are happy with their purchase? These are just a few questions we'll answer on today's episode. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Agents Influence podcast, host Jason Cass interviews Jason Cutter, CEO & Founder of Cutter Consulting Group. He explains how they assist businesses in dealing with the problems that affect business-to-consumer (B2C) sales teams. Episode Highlights: Jason Cass believes that the majority of people named "Jason" are now between the ages of 37 and 47. (1:35) Jason Cutter mentions that he uses Android. (10:28) Jason Cutter explains that he loves winning just because he is good at something, but he doesn't mind losing if he isn't excellent and someone else is. (11:36) Jason Cutter believes that embracing his strengths and skills is the key to his success. (12:59) Jason Cutter discusses his background prior to becoming a consultant and how he got into the consulting industry. (13:48) Jason Cutter explains he's an operational man first and a sales guy second, which means he's learned how to be really good at sales, but his brain thinks operationally and in terms of systems. (19:49) Jason Cutter believes that in today's digital world, it just takes 5 seconds for someone to ruin a reputation. (21:00) According to Jason Cutter, the first step in breaking the ego that keeps organizations from scaling is admitting that they have a problem. (21:34) Jason Cutter shares that the most prevalent problem that individuals bring to him is that their agents, salespeople, and reps aren't closing enough deals. (22:53) Jason Cutter explains that when corporations approach him to begin a partnership, he usually begins with a gap analysis. (30:21) Jason Cutter shares that he has several clients where the owner is the salesperson, and they've tried hiring people, but it never works and now he's assisting them in building from the ground up. (32:56) Key Quotes: “I love to win. Usually, it happens just because I'm good at something. I don't hate to lose. If I'm not good and somebody's better than me. - Jason Cutter In this digital world, that takes five seconds for someone to destroy your reputation online.”- Jason Cutter “I have many clients where the owner is the salesperson, and they've tried hiring people, and it never works out. And now I'm helping them build from the ground up, which I actually prefer. It's better to do it right the first time, then burn it all down and fix it. it's always a process.” - Jason Cutter Resources Mentioned: Jason Cutter LinkedIn Cutter Consulting Group Reach out to Jason Cass  Agency Intelligence

Have you ever been handed a feature to build rather than a problem to solve?Have you ever built a feature touted as the next big thing only to find out that it was never used or needed?On this episode, Senior Scrum Master Ted Wells joins Product Manager Brian Orlando and Enterprise Agile Coach Om Patel as they talk about building the wrong thing.0:00 Topic Intro0:35 Product-Led and Sales-Led Organizations4:14 Visionary-Led Organizations6:59 Working Backwards11:03 Arguing Against16:10 Order-Taker or Waiter Product People20:43 The Need for Refactoring26:28 The Challenge with Technical POs34:30 Measuring "Failure"43:29 One Week Sprints52:05 Incentives and Illusory Progress56:37 Wrap-Up= = = = = = = = = = = =Watch it on YouTube...and subscribe to our YouTube Channel!= = = = = = = = = = = =Apple Podcasts:https://podcasts.apple.com/us/podcast/agile-podcast/id1568557596Google Podcasts:https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5idXp6c3Byb3V0LmNvbS8xNzgxMzE5LnJzcwSpotify:https://open.spotify.com/show/362QvYORmtZRKAeTAE57v3Amazon Music:https://music.amazon.com/podcasts/ee3506fc-38f2-46d1-a301-79681c55ed82/Agile-PodcastStitcher:https://www.stitcher.com/show/agile-podcast-2= = = = = = = = = = = = AA78 - Building the Wrong Thing, with Senior Scrum Master Ted Wells

In today's episode, Tara shares a core business strategy that will make or break your business. I was talking to a business partner the other day and she mentioned, "I love to just implement and make things come to life". This is very different than helping customers define and map out a larger strategy. Do you know the role you want to play? Do you know the role your customers want you to play? This is often the difference between a successful and non-successful relationship with your customers. Learn how to determine YOUR SUPERPOWER in today's episode. Book mentioned in today's episode: https://amzn.to/3pSFCn1 (The Challenger Sale) About Me: My name is Tara Bryan. I help business owners break into the next level of success by packaging their expertise into an online course experience. It's my passion to help to find the fastest path to results to create a greater impact and income for you and your tribe. Check out my free Step-by-Step guide to building your online course. In it are the top steps and questions you need to ask before you get started. Check it out here: https://goto.taralbryan.com/step-by-step-guide (https://goto.taralbryan.com/step-by-step-guide) This group is 100% focused on support, knowledge and example sharing, and building a community of online course builders who are passionate about building awesome learning experiences. In this community, we are passionate about building learning experiences that produce results for our learners. We do that by building engaging, motivating, gamified, and learner-centered courses. We come up with ideas and strategies to ensure that our learners can thrive and succeed in our product. To learn more: Find us at https://www.taralbryan.com/?fbclid=IwAR1Vx7qiJ0P5nzI4aVRZ-0aRhLR5CJbxzUGkOs7aMo8yph1nOqtJv4w_fMw (https://www.Taralbryan.com) Here are two ways we can help you grow and scale your online course business: 1. NEED TO CREATE YOUR ONLINE COURSE? Join LEARN ACADEMY - https://goto.learn-academy.online/register-for-learn-academy-page (Learn Academy) is the best Done-with-you Step-by-step Implementation program that will help you create, sell, and launch your online course.  2. ALREADY HAVE A COURSE? Join THE COURSE EDIT - The Course Edit is a program that will assess your current online course to take it to the next level. Maybe you have a course that isn't selling or one that people aren't completing (therefore not remaining customers) then it is time for https://goto.learn-academy.online/order-the-course-edit (THE COURSE EDIT).  Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can also subscribe in your favorite podcast app. Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.

https://patreon.com/alexwilliamns (Patreon!) https://www.podchaser.com/podcasts/broken-bulbs-1416869 (Leave a review for Broken Bulbs!) BROKEN BULBS: https://www.podchaser.com/podcasts/broken-bulbs-1416869 (Leave a Review) https://mechoradio.com/brokenbulbs (Website) https://www.instagram.com/brokenbulbspod (Instagram) https://twitter.com/brokenbulbspod (Twitter) https://patreon.com/alexwilliamns (Patreon) JASON CUTTER (GUEST): https://www.authenticpersuasion.com/ (Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker) https://my.captivate.fm/www.jasoncutter.com (Website) https://www.linkedin.com/in/jascut/ (LinkedIn) https://www.facebook.com/groups/authenticpersuasion/ (Facebook) https://www.instagram.com/jasonmcutter/ (Instagram) https://www.youtube.com/channel/UCUispT6lFirB6zLADpvQ8HQ (YouTube) https://www.cutterconsultinggroup.com/podcast/ (Podcast) https://www.podchaser.com/creators/jason-cutter-107aRsEMNv (Podchaser) ALEX WILLIAMNS (HOST): https://www.alexwilliamns.com/ (Website) https://twitter.com/alexwilliamns (Twitter) https://instagram.com/alexwilliamns (Instagram) https://www.youtube.com/alexwilliamns (YouTube) https://www.patreon.com/alexwilliamns (Patreon) CREDITS: Host: https://www.alexwilliamns.com/ (Alex Williamns) Guest: Jason Cutter Music: https://artlist.io/artist/1075/brian-claxton (Brian Claxton) & https://artlist.io/artist/709/wesly-thomas?search=wesly-thoma (Wesly Thomas) Cover Art: https://www.redbubble.com/people/MadeByBKG/shop?fbclid=IwAR3H8YSNm8_zHMv5veeDY8hJxfoBXm73tRpDrM_jIxYSTgX_OHJsPq-ARuQ (Bethany Gustafson) Broken Bulbs is produced by MeCHo Radio. And we are, of course, a proud member of the Createvine.

In this week's Failure Friday segment, we hear from a writer who now earns a six-figure income from her freelance work. In the beginning, however, she had to learn to communicate better with potential clients.    Side Hustle School features a new episode EVERY DAY, featuring detailed case studies of people who earn extra money without quitting their job. This year, the show includes free guided lessons and listener Q&A several days each week. Show notes: SideHustleSchool.com Email: team@sidehustleschool.com Be on the show: SideHustleSchool.com/questions Connect on Twitter: @chrisguillebeau Connect on Instagram: @193countries Visit Chris's main site: ChrisGuillebeau.com If you're enjoying the show, please pass it along! It's free and has been published every single day since January 1, 2017. We're also very grateful for your five-star ratings—it shows that people are listening and looking forward to new episodes.

Are you an order taker or a deal maker? If you're always in business and always waiting for something to happen, you're an order taker. But those who are out there, growing their business and making things happen—they're the deal makers! It's up to you to decide if you're going to be an order taker or a deal maker!Connect with Adam:https://www.startwithawin.com/https://www.facebook.com/AdamContosCEOhttps://twitter.com/AdamContosCEOhttps://www.instagram.com/adamcontosceo/Today's episode was brought to you by RE/MAX, nobody in the world sells more real estate than RE/MAX. For more information head over to www.REMAX.com

"You can't control results, only activities." —Jason Cutter Despite having a bachelor's degree in Marine Biology, working in tech support and government contracting roles, and not getting his first official sales job until age 27, Jason Cutter founded the Cutter Consulting Group, with a focus on coaching and training individuals, and being hired by companies around the world who want to dramatically improve their selling effectiveness. He is the author of Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker, and host of the Authentic Persuasion Show, the Scalable Call Center Sales podcast, and Call Center Confidence with Cutter & Catt. See the full episode notes at https://www.onemosaic.life/interviews-with-leaders/142-jason-cutter-giving-ourselves-a-pep-talk-at-the-halftime-of-our-lives Subscribe to Trey Kauffman's new podcast, Bits of Happiness Join the Conversation Follow along on Instagram @TreyKauffman Email Trey your thoughts at onemosaiclife@gmail.com If you've enjoyed this episode, I'd greatly appreciate it if you would take a few moments to leave a 5-star review on Apple Podcasts.

How does attending conferences help you scale your business? What value do personal meetings bring in relationships and conversations? Going to conferences isn’t just about new business opportunities; it’s also about maintaining relationships. It has also been proven that conferences organized by professionals in a particular industry have more value and influence than conferences organized by persons who merely organize events. In this episode, my guest is Michael Ferree, CEO and Founder of Lead Generation World, and Contact.io. We talked about some of the lessons from sales, and marketing conferences. Learn more about performance leads, conferences, and following your passion. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com .stk-3c061ba{margin-bottom:0px !important} Connect with Michael on Linkedin Learn more about Michael Michael’s BioFounder of Lead Generation World the event that helps companies better navigate the lead generation ecosystem. Michael’s Linkswww.LeadGenerationWorld.com Show less

When it comes to overall compliance, where do businesses have the most trouble? What is the most effective way of managing your compliance program? In this episode, Arvell Craig from Contact Center Compliance and I talk about something very important in building a scalable call center, which is compliance. We also talked about his experiences in helping businesses through the realm of compliance and regulatory concerns. Also learn more about maximizing opportunities for growth, sales, and business. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Arvell on Linkedin Learn more about Arvell Arvell’s BioArvell Craig is the Director of Compliance Services of the Consulting Division at Contact Center Compliance. With over 20 years of marketing, consulting and business expertise, he helps guide businesses on compliance, risk, and regulatory concerns, while maximizing opportunities for growth. Arvell’s Linksdnc.comdnc.com/eventslinkedin.com/in/arvell Show less

What do you understand about having a scalable system? How do you exactly accomplish this? There is no such thing as a one-to-one ratio or a predetermined number of inputs and outputs when it comes to scaling. It occurs when you create a system or a process that can scale and grow nearly exponentially when inputs are added. In this solo episode, I talk about building a scalable recruiting system for your sales operation. I also discussed some tips that I see are useful to be able to achieve this. Learn more especially about scaling your recruiting, sales, operations, and revenue process. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com

What are some of the parts of Call Center operations that have changed through time? What strategies do you use to make your agents stand out? In the world of telesales, one thing that hasn’t changed is how agents sound – if they are engaged and attentive, clients will buy. People are becoming increasingly prepared, which requires agents to become even more prepared as well. In this episode, Rob Bayer from Anomaly Squared and I, talk about his experiences as the President of the company, and especially on the operations side. Learn more about systems, processes, technology, analytics, and win in scaling your call center operations. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Rob on Linkedin Learn more about Rob Rob’s BioWith over 25 years of Contact Center Experience, Rob currently leads A2s Operations with an emphasis on executive leadership, business development, and corporate strategy.An extreme passion for numbers and working together with internal operations teams including Ops, IT, Business Development, and Finance. Show less

In this special episode, you will be listening to my episode in the Contact Center Gurus Podcast with Jessica Voss and Rob Enslow where we talked about: • Why do your potential customers still want to talk to a salesperson (even though its “dangerous”) • Priorities for ensuring your team fundamentally succeeds • When to start thinking about adding technology to scale your sales operation Learn more about these topics and scale up your sales career! Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com

In this special episode, you will be listening to my episode in the Saleslife Podcast with Marcos Serna and Sunil Kumar where we talked about: The A to Z of sales (prospecting, negotiation, and closing)Jason’s unique approach is to be a “Sales Success Architect”Bringing your true authentic self the Sales processMaking your buyer the Hero in your sales process Learn more about these topics and scale up your sales career! Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com

Is your organization cultivating the right culture? What factors contribute to a successful sales operation? Whether you’re hiring internally or externally, the most critical thing in any organization is to hire the right people. As sales is a difficult mental task, you must ensure that your team is composed of people who have the right traits and capacities. In this episode, Michael Aronowitz from Teleperformance and I, talk about some of the challenges and struggles that he’s seeing with his role as the Executive VP of Digital Sales of the company. Michael also shares his ideas and thoughts to be able to be on top with your sales team. Learn more about the fundamentals of successful sales operations, and winning together as a team. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Michael on LinkedIn.Michael‘s BioMichael oversees all of Teleperformance's Global sales lines of business working with some of the world's best brands along with many new business disruptors and unicorns' companies. He has helped many of them lower their cost per acquisition, increase revenue per transaction and extend the lifetime value of each customer.Michael’s Linkshttps://teleperformance.com/en-us/services/saleshttps://www.linkedin.com/in/michael-aronowitz/Learn more about MichaelShow less Jason: Hey everybody. Welcome to another episode. Scalable call center sales podcast. I am super excited. My special guest today is Michael Aronowitz from Teleperformance and he serves as the executive vice president of digital sales, meaning he’s overseeing their global sales line of business, working with some of the world’s best.[00:00:22] Brands along with many new business disruptors and unicorn companies and so many things that they serve via Teleperformance. Um, he has done so much things. We&#

What is the best way to measure authenticity? What does it take to get scalable results?In this solo episode, I talk about this topic or question I got recently – scaling authenticity, which really got me thinking the moment I answered it. If we’re talking about building scalable call centers, anything is really about putting in a certain amount of inputs, and getting more output than you’re putting in, which results in you and your people – winning. Learn more about this topic and become an effective salesperson, moving towards being a sales professional. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com

Have you ever been caught up doing the same thing, the same way all the time? Where does technology play a role in providing a solution? A lot of businesses seek to implement technology and sales enablement solutions. All of these things are necessary for efficiency, but we still need people. You want to give people the best opportunity and pitches available and yet not spoiling them by giving them too much. In this episode, Alec Thompson from Call Shaper and I talk about his experiences in helping businesses work smarter through technology. Alec is an award-winning executive with extensive experience in technologies, security, and software. Learn more about creating efficiencies and success with your sales team. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Alec on LinkedIn.Alec‘s BioAlec is an award-winning Executive with a 20+ year proven track record achieving quantifiable results creating and implementing sales training, new sales strategies, marketing, and new product strategies. Alec has extensive experience in the Technology, Security, Software Hospitality, Health, and Education fields and is uniquely positioned to help businesses work smarter through technology.Alec’s Linkshttps://www.callshaper.com/https://www.youtube.com/watch?v=nIhZt-qpCfUhttps://www.linkedin.com/company/9237067/Learn more about AlecShow less Jason: Hey, what’s going on, everybody. Welcome to another special episode of the scalable call center sales podcast. I have another amazing guest and it’s fun because I’ve done some collaborative work with him, which we’ll, we’ll talk about some of the stuff that we’ve done, which has been fun, but I have Mr.[00:00:16] Alec Thompson from call shaper on the podcast today with me. And so he is an aw

What impact does today’s technology have on call center capacity? How can technology be used to solve our problems? Even though AI currently drives the majority of software, humans are still necessary. The people in the seats are the ones who interact with another human in order to persuade them to take action. Technology, on the other hand, is available to support them. In this episode, Isaac Shloss from Grupo NGN and I, talk about his experiences in helping call centers as an IT specialist, relative to contact center technology. He has helped multiple companies expand from a small regional-based company to a large multinational enterprise. Learn more about successful use of technology in the call center world. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Isaac on LinkedIn.Isaac‘s BioI am an Information Technology specialist with more than 20 years experience – almost exclusively focused on the Contact Center industry. The majority of my carrier has been spent managing the IT departments for large BPOs, including a top 10 US teleservices provider where I built the technological and telecommunications architecture needed to expand the small, regionally based company to a large, multinational enterprise. I current service as the CTO for a contact center center technology provider, and I am also a board member with PACE where I vice chair their Government Affairs committee.Isaac’s Linkshttps://www.linkedin.com/in/isaac-shloss-22a0b052/https://ngncloudcomm.grupongn.comhttps://ngninsights.grupongn.comhttps://ngnshadowcoach.grupongn.netLearn more about IsaacShow less Jason: Hey everybody so glad that you’re joining me for another episode of the scalable call center sales podcast. As always, I am exc

What are some of the major phone-related challenges that contact centers face? What are some effective strategies in dealing with them? It is a very challenging environment to be on the phone and selling on the phone. Due to the bad calls that really messed everything up, telecom providers have now taken matters into their own hands and decided which call to make or not. In this episode, Nima Hakimi from Convoso and I, talk about his experiences in Omni Channel Software in Contact Centers and Lead Generation. We also talk about dialer strategies, and utilizing omni-channel effectively. Learn more about customer success, omni-channel success, and being innovative. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Nima on LinkedIn.Nima‘s BioNima Hakimi has been active in the lead gen industry since he co-founded Convoso in 2006. Today, he is leading the continued growth of Convoso by persistently focusing on customer success, one of the core values he established to guide the company. As a member of LeadsCouncil's Board of Directors, Nima is committed to helping call centers in the lead generation ecosystem be compliant as well as profitable.Nima’s Linkshttps://try.convoso.com/outbound-predictive-dialer-demo/https://www.linkedin.com/in/nimahakimiLearn more about NimaShow less Jason: Hey everybody so glad that you’re joining me for another episode of the scalable call center sales podcast. I am super excited as always to have my guests Nima Hakimi from convoso so, uh, they are focused on Omni channel contact center software.[00:00:15] I’ve gotten to known Nima and his team, uh, at Convoso over, especially the last year. Through various conferences and various groups that we’re going to talk about today, for sure. And, uh, he is

How do you break down silos so your team can win? What role do sales play in the customer experience journey? When it comes to offering support to keep clients for life, both customer success and operations should be more involved. It’s critical to work on the client’s lifetime value and develop ways to assist them in solving their business problems and improving their experience. In this episode, Nick Glimsdahl from Press 1 For Nick Podcast and I, talk about his experiences in being a thought leader in both the customer service and customers experience fields, and how it fits in, in the world of sales and sales leaders. Learn more about creating long-term customer relationships, breaking down silos, and achieve team success. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Nick on LinkedIn.Nick‘s BioNick Glimsdahl, a Director of Contact Center Solutions at VDS, is a thought leader in both the customer service and customer experience fields. He is also is the host of a customer service and customer experience podcast, Press 1 for Nick. The Press 1 For Nick podcast is both educational and engaging, and each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessonsNick’s Linkshttps://press1fornick.com/podcast/https://www.govds.com/https://www.linkedin.com/in/nickglimsdahl/Learn more about NickShow less [00:00:35]Jason: Hey, what’s going on? Everybody’s so glad that you can join another episode of the scalable call center sales podcast. I am very excited for my conversation that I’m going to have today. I just know it like we’re about to jump into this. I know what we’ve been talking before we hit record, so I know it’s going to be

How can you use challenges to help your sales team win? Why is it vital to be creative when it comes to getting your team to perform well? There’s an added layer of challenge and certain things that can support salespeople. They want to feel connected to others, and that what they’re doing is making a difference. Consider where they might be able to come to a halt, look back, and say, “I’m a better version of myself today.” In this episode, Jeff Baietto from Injoy Global and I, talk about his experiences in coaching, personal development, then taking all of that into building a platform. Learn how these all apply to call centers, to sales, to leadership – basically, everybody! Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Jeff on LinkedIn.Jeff‘s BioJeff is the COO and Co-Founder of InJoy Global, Host of the InJoy Success Podcast, and Co-Creator of the revolutionary personal growth platform – My Challenge Creator. Jeff has a Master’s in Spiritual Psychology, and a background in the video game industry, along with years of experience in executive coaching and personal development. With this cocktail of gamification and positive psychology, Jeff is on the cutting edge of what makes changing for the better, easier, and faster than ever before.Jeff’s Linkshttps://www.linkedin.com/in/jeffbaietto/https://www.injoyglobal.com/https://www.mychallengecreator.comLearn more about JeffShow less [00:00:00] Jason: Hey, what’s going on, everybody. Welcome to another episode of the scalable call center sales podcast. Today with me, my guest is Jeff Baietto from Injoy global. So he is the CEO and co-founder of Injoy global host of the Injoy success podcast and co-creator of revolutionary personal growth platform.[00:00:21] The, my challenge creator. This is going to be fun because he has

What can call center leaders learn from outside sales? How vital is it to be efficient and effective in your outreach? Working with people you don’t have control over demands a certain level of trust. You want to make certain that you’re getting a good look at what they’re doing. In this episode, Steven Benson from Badger Maps and I, talk about his experiences in field sales software, specifically helping companies map out where their field sales reps should go, then how does this apply to the call center realm. Learn more about what’s in the world of outside sales, how to manage a remote team, and also about metrics. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Steven on LinkedIn.Steven‘s BioSteve Benson is CEO and founder of Badger Maps, the #1 App in the App Store for outside salespeople to upgrade existing CRMs with mapping, routing, and scheduling. After receiving his MBA from Stanford, Steve joined Google, where he became Google Enterprise’s Top Sales Executive globally in 2009. He also hosts the Outside Sales Talk – a podcast specifically for outside salespeople, and is the President of the Sales Hall of Fame.Steven’s Linkshttps://www.badgermapping.com/Learn more about StevenShow less Jason: Hey, what’s going on. Everybody. Jason cutter here. This is the scalable call center sales podcast. So glad that you’re tuning in and joining me, I’ve got a special guest. He is a returning guest. His name is Steven Benson from Badger maps, uh, which is focused on field sales software.[00:00:17] And we’re going to get into that. Steve was a previous guest on my other podcast, Steven welcome to the scalable call center sales podcast.[00:00:25]Steven: Jason, thanks for having me. I’m really glad to be.[00:00:28]Jason: Yeah. So listeners of the authentic persuasion show, we’ll remember you from episode 328, which

How can sales help ensure a good client experience? What does customer experience mean to you? The customer experience includes sales, marketing, customer service, operations, and product design. It’s part of the experience if it affects how a customer interacts with your brand in any manner, whether it’s before or after the purchase. In this episode, Jeff Toister from Toister Performance Solutions and I, talk about his experiences in consulting in the contact center industry. We also talk about customer experience and satisfaction. Learn more on how to get your customers happy and have that long-term relationship and trust with them. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Jeff on LinkedIn.Jeff‘s BioJeff Toister is an author, consultant, and trainer who helps organizations get obsessed with customers. Jeff has written four customer service books including The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises.Jeff’s LinksCustomer Service Tip of the Week (free weekly email): www.toistersolutions.com/tipsThe Guaranteed Customer Experience: www.guaranteedexperience.comLearn more about JeffShow less [00:00:00]Jason: Hey, what’s going on everybody so glad that you’re joining us on the scalable call center sales podcast. I am excited about this guest, the person I have on the show. His name is Jeff Toister from Toister performance solutions.[00:00:13] He is focused on consulting. Contact center industry. And so Jeff has made a name for himself by being a consultant author trainer. That’s focusing on helping organizations become obsessed and be better at being obsessed with their customers. Uh, he has written four books, one of which his most recent one

How critical is it to have a defendable position in the teleservices world before you start doing anything? What knowledge of the law do you have? For those who aren’t aware of the regulations and compliance, there could be many traps and potential pitfalls. We should be aware of the requirements in certifying our compliance. In this episode, Michele Shuster from Mac Murray and Shuster and I, talk about regulations and compliance – two things that may sound scary to call center listeners. Learn more as Michele discusses and shares her experiences on the legal compliance side for call centers. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Michele on LinkedInMichele‘s BioMichele Shuster is a founding partner of Mac Murray & Shuster LLP and former Chief of the Ohio Attorney General's Consumer Protection Section. Bringing more than two decades of experience in the consumer protection arena, she advises highly regulated businesses on a wide range of privacy, advertising, and other consumer protection issues. Michele has an extensive background in the teleservices industry and regularly represents clients in matters before federal and state regulatory agencies, issues legal opinions on companies’ outbound dialing solutions, conducts telemarketing compliance audits, and provides defense in government enforcement actions.Michele’s Linkshttps://mslawgroup.com/https://mslawgroup.com/blog/https://www.linkedin.com/in/michele-a-shuster-3941486/https://paceassociation.org/default.aspxLearn more about MicheleShow less Jason: Hey everybody. Welcome to another episode of the scalable call center sales podcast. Today, I have a very special guest. We’re going to talk about regulations. You’re going to talk about compliance. We’

What is the best way to scale something that isn’t scalable? What are some of the obstacles to getting leads? Koby created a solution to offer access to a pipeline of leads and calls after realizing that insurance sales representatives don’t have enough access to the performance marketing business. This is what LeadRilla is all about: giving people access to performance marketing. In this episode, Koby Hastings from LeadRilla and I, talk about the experiences and best practices he has learned in building a customer acquisition and management platform. Learn more about the elements of acquiring leads, customer acquisition, and the challenges that you may face along the process. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason's HUB – www.JasonCutter.com Connect with Koby on LinkedInKoby‘s BioLeadrilla is a customer acquisition and management platform built for individual sales agents. In 2018, Leadrilla realized that individual sales agents did not have access to the performance marketing industry like large agencies and carriers had. Leadrilla delivers this access in a simple and easy-to-use platform, which has allowed Leadrilla to bring an entirely new market of buyers into our industry.Leadrilla's platform is completely self-serve, allowing individual agents to design and launch their own lead and call campaigns. The platform allows each agent to have full control over their customer acquisition efforts – even with a small budget.Leadrilla is headquartered in Lexington, KY, and operates in the life insurance, medicare, and solar verticals.Koby’s Linkshttps://leadrilla.comhttps://www.linkedin.com/in/kobyhastings/Learn more about KobyShow less [00:00:00] Jason: Hey, what’s going on. Everybody. Jason here with another special guest episode of the scalable call center sales podcast. I am excited as always for my guests today. Koby Hastings from lead rilla. So lead really well. Let’s talk about that first