Podcasts about Silos

Matt Kaplan is the science correspondent at The Economist and also the author of a number of books. His latest work is I Told You So!: Scientists Who Were Ridiculed, Exiled, and Imprisoned for Being Right. Greg and Matt discuss how Matt chose science journalism over academia, the value of being a generalist, and how journalists can cross-pollinate ideas from others. They also discuss academic silos, pecking orders, and how fear, funding pressures, and ego create sticky consensuses that punish deviants, and linking historic cases to modern parallels.  Matt argues that incremental NIH/NSF funding discourages bold leaps compared with HHMI-style risk-taking, calls for better incentives for peer review and career transitions for senior scientists, and recounts a case in which a dissenting scientist was attacked to the point that they left the field. *unSILOed Podcast is produced by University FM.* Episode Quotes: When scientific silos break, innovation happens 09:31: There was a medical conference at the same hotel where this marine biologist was presenting, and one of the surgeons at the medical conference walked by and listened and talked to the marine biologist afterwards and said, “Hey, are you telling me that that spit will hold together stuff in a salty environment?” And the biologist said, “Well, yeah, it's in the ocean.” And the surgeon went, “‘Cause we have really serious problems getting glue that works in the saline environment of a bloody surgery table because your blood is salty, and glues don't work, and we can't put bones together with bolts when the bones are fragments.” So together, they ultimately collaborated and created a glue from the sandcastle worm that's now used in surgery tables around the world. And it was just my favorite word in the world: serendipity. Total serendipity. Why institutions resist new ideas 14:18: I think uncertainty and fear make us cling to the things that we know. And the more uncomfortable we are with change, the more we cling like a security blanket to the consensus. Big problems require bigger risks 31:13: I don't think we do enough of the Howard Hughes-type stuff because we got some pretty big problems. I mean, feeding eight billion people, dealing with climate change, generating enough power to have all of the nations of the world have electricity and refrigeration. We can all come together and say refrigeration is probably pretty important. Defeating pandemics. We really have a lot of stuff that needs to be done, and that's not going to get done if we keep taking baby steps. We've got really big problems, and to do that, we need to get comfortable with failure real fast, and we currently are just not accepting it. Show Links: Recommended Resources: Bioinspired by Sandcastle Worm Glue | Article Robert Axelrod The Big Bang Theory Johann Klein Louis Pasteur Joseph Lister Ignaz Semmelweis National Institutes of Health National Science Foundation Howard Hughes Medical Institute Katalin Karikó Oliver Wendell Holmes Sr. Guest Profile: Personal Website | About Page LinkedIn Profile Guest Work: Amazon Author Page I Told You So!: Scientists Who Were Ridiculed, Exiled, and Imprisoned for Being Right The Science of Monsters: The Origins of the Creatures We Love to Fear David Attenborough's First Life: A Journey Back in Time with Matt Kaplan Science of the Magical: From the Holy Grail to Love Potions to Superpowers Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A delayed order here. A missed pricing exception there. A customer waiting an extra day for an answer. A deduction that could have been prevented.No big deal, right? Except it is. Season 7 Episode 5 of Esker On Air explores the real business impacts of a customer service function that has to depend on disconnected systems, scattered data, manual processes and departmental silos — and what you can do about it. You'll discover:Why departmental silos persist despite a dizzying amount of technologyThe warning signs that your Customer Service team is strugglingHow to connect workflows, improve collaboration & remove roadblocksResources:Esker: info@esker.comContact Us [Click Here]

In this Tyler Tech Podcast episode, Burgandi Grace, principal project manager for artificial intelligence at Tyler Technologies, and Heidi DeVore, CAMA specialist from the Kansas Department of Revenue's Property Valuation Division, discuss how governments are working to connect fragmented systems and make data more usable across agencies. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation brings together both a broad view of modernization efforts and a detailed, statewide example of what it takes to align data across more than 100 local offices. Like many government organizations, Kansas operated with systems that were technically standardized but functionally disconnected. While counties used the same property appraisal software, differences in scale, processes, and data practices meant the state was effectively working with 105 separate systems. That fragmentation made it difficult to share data, report consistently, or provide timely insights across jurisdictions. Together, Burgandi and Heidi offer a grounded look at how governments are improving access to data, supporting better performance tracking, and making incremental progress toward more connected operations — while balancing technical, organizational, and operational considerations along the way. This episode also highlights the 2026 State CIO Priorities Playbook, designed to help government leaders turn strategy into action. The playbook provides practical insights, real-world examples, and actionable guidance across top priorities like AI, cybersecurity, modernization, accessibility, and digital services. 2026 State CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into Progress And learn more about the topics discussed in this episode with these resources: Download: NASCIO 2026 State CIO Top 10 Priorities Download: AI for Impact: Proven Results for Government Download: Modern Governments Live in the Cloud Download:Building a Resilient Government Watch:Kansas Centralizes Property Valuation Data Statewide Read:How Digital Services Shape Public Trust in Local Government Listen to other episodes of the podcast. Let us know what you think about the Tyler Tech Podcast in this survey!

Henry Sokolski analyzes China's nuclear capabilities, including missile silos and underground transport systems, while questioning their peer-to-peer ambitions. He also observes economic trends, noting that gas price fluctuations and sparse Costco crowds suggest consumers are becoming increasingly budget-conscious and selective about their spending habits in the current economy.1958

Most organizations say they want collaboration, but many are still operating in deeply divided ways. Departments protect their turf, communication stays fragmented, and teams work around each other instead of with each other. Find the full show notes at: https://workmatters.com/Breaking-Down-Silos-Before-They-Break-Your-Organization 

Ahead of eTail UK, this special mash-up episode of The Retail Tea Break podcast brings together conversations with Persi, Curvy Kate and Blackcircles to explore how retailers are connecting AI, brand, marketing and digital to create stronger customer experiences. From smarter personalization and AI implementation to full-funnel thinking and breaking down internal silos, this episode looks at how retail businesses are adapting to changing customer expectations while keeping the human touch at the centre of the experience.Key talking points:Why disconnected teams often lead to disconnected customer experiencesHow Persi is using AI to rethink product discovery and personalization in fashion retailThe importance of balancing creativity with commercial performance across every touchpointWhy Curvy Kate believes retention and lifetime value matter more than short-term acquisition How Blackcircles is embedding AI across multiple business functions while focusing on people and cultureThe shift from acquisition-first thinking to lifetime value and retention strategiesWhy the retailers seeing the biggest AI success are the ones aligning teams around clear business outcomesJoin in the conversation at this year's eTail UK. 16th & 17th June in Manchester. Register now for eTail UK https://etailuk.wbresearch.com/Curvy Kate https://www.curvykate.com/Black Circles https://www.blackcircles.com/Persi https://www.yourpersi.com/

Wie KI-Agenten, Augmented Reality und Robotics das Integrated Facility Management neu definieren – und warum am Ende alles mit Daten beginnt. KI-Agenten, Augmented Reality und Robotics verlassen die Pilotphase und halten Einzug in das operative Facility Management. Alexandra Pabst, Head of Workplace Management DACH & Netherlands, und Yannic Bülow, Category Manager DACH & CE, JLL, diskutieren, wie neue Technologien, Datenqualität und moderne Führungsansätze die Zukunft des Integrated FM prägen. Den Link zum neuen Newsletter, alle Infos & alle Folgen (auch die alten) gibts unter www.innofm.de. Diese Folge wird unterstützt von - Die Möglichmacher – Facility Management. ____________________________________ Werberpartner dieser Folge ist P&N Kanaltechnik. Das Unternehmen saniert Abwasser-Fallstränge mit einer innovativen Spray-Coating-Methode – schnell, kostengünstig und ohne das aufwändige Aufstemmen von Wänden oder Fliesen. Mehr Informationen zur Technologie und den Einsatzmöglichkeiten gibt es unter www.pundn-kanaltechnik.de. ____________________________________ Der InnoFM Podcast war über viele Jahre untrennbar mit dem Namen Markus Thomzik verbunden. Mit großer Leidenschaft, tiefem Fachwissen und echter Neugier hat er Gespräche geführt, die die Facility-Management- und Immobilienbranche bewegt haben. Leider ist Markus 2025 verstorben. Sein viel zu früher Tod hinterlässt eine große Lücke – nicht nur in der Podcast-Landschaft, die er mit InnoFM geprägt hat, sondern vor allem in der Community, die er mit aufgebaut und inspiriert hat. Ab September 2025 wird der InnoFM Podcast von DIGITALWERK produziert. Mit Christian Schlicht als neuem Host gewinnt das Format eine neue Stimme – die den Geist von InnoFM bewahrt und zugleich neue Impulse setzt. Wir danken Markus für seine inspirierende Arbeit – und führen sie in seinem Sinne weiter. InnoFM ist eine Produktion von DIGITALWERK/The Accelerate Company. 00:00 Darum gehts in der Folge 05:20 Warum klassische FM-Richtlinien heute schneller veralten denn je 07:20 Wo die FM-Branche bei Digitalisierung und KI wirklich steht 10:00 Mixed Target Operating Models: Menschen und KI-Agenten im Zusammenspiel 13:30 Wie Kunden, Dienstleister und Partner gemeinsam Innovation vorantreiben 17:00 Daten, BIM und die Notwendigkeit, Silos aufzubrechen 19:30 Die wichtigsten Technologietreiber: KI-Agenten, AR und Robotics 22:00 Leadership als unterschätzter Erfolgsfaktor der Transformation 26:10 Reality Check: Was Robotics heute kann – und was noch nicht 28:20 Wie KI und AR den Alltag einer FM-Geschäftsführerin verändern 31:30 Praxisbeispiele für KI-Agenten im Facility Management 37:40 Die GEFMA-Zukunftswerkstatt und die Zukunft des FM 41:20 Wie man in einer exponentiellen Technologiewelt am Ball bleibt 45:00 Fazit: Mut, Datenqualität und Kollaboration als Erfolgsfaktoren  

(15) Peter Huessy discusses the confirmation by the U.S. government that China conducted recent underground nuclear tests. Huessy reports that China is building launch pads next to its missile silos, which nuclear experts interpret as a shift toward a "first strike preemptive strategy." This strategy is designed to use a nuclear umbrella to coerce the U.S. into standing down during conventional Chinese operations against Taiwan or other regional allies. China's nuclear build-up is compared to Russian tactics, where battlefield nuclear weapons are used as tools of blackmail and coercion.MAY 1953 ATOMIC CANNON LAS VEGAS

In "Breaking Bulk Logistics Data Silos" Joe Lynch and Matt Everson, Senior Vice President of Sales & Marketing at IntelliTrans, discuss how unifying multimodal freight technology eliminates operational blind spots and optimizes bulk supply chains. About Matt Everson Matt Everson is the Senior Vice President of Sales & Marketing at IntelliTrans. He brings more than 15 years of experience driving growth and building strong customer relationships in the transportation and logistics technology industry. He leads the company's sales and marketing efforts with a focus on delivering measurable value and long-term partnerships that help customers succeed. He leads the commercial and customer engagement strategy that connects shippers with technology designed to simplify logistics complexity and deliver measurable value. About IntelliTrans IntelliTrans, a business unit of Roper Technologies, delivers multimodal transportation management solutions built by experts to simplify freight complexities for bulk and breakbulk shippers. By combining real-time data, predictive risk management, and expert support, IntelliTrans provides insights to help shippers reduce costs, prevent disruptions, and deliver with confidence. IntelliTrans' mission is to keep the world's goods moving by giving transportation professionals the clarity, confidence, and control to deliver every time. Established in 1992, IntelliTrans is headquartered in Atlanta, with offices in Arkansas, London, and Sweden. Key Takeaways:  Breaking Bulk Logistics Data Silos In "Breaking Bulk Logistics Data Silos" Joe Lynch and Matt Everson, Senior Vice President of Sales & Marketing at IntelliTrans, discuss how unifying multimodal freight technology eliminates operational blind spots and optimizes bulk supply chains. Serve the Core Bulk and Breakbulk Sectors: Focus technology and operations on shippers of heavy, raw commodities—essentially "anything that comes out of the ground," including oil, gas, chemicals, plastics, metals, agriculture, and forestry products. Dominate the North American Rail TMS Market: Establish market leadership by processing 40% of all North American railcars (excluding intermodal) on any given day and maintaining direct data connections into 95% of Class II short-line railroads. Unify Multimodal Freight to Break Data Silos: Eliminate operational blind spots for large Fortune 100 shippers by combining rail, truck, yard management, and barge data into a single comprehensive execution platform. Leverage Historical Data Cleanliness for AI Readiness: Utilize decades of specialized operational expertise and human-verified data cleaning to build high-quality datasets, positioning the platform to deliver highly accurate predictive insights as supply chain AI evolves. Optimize High-Value Asset Utilization and Fleets: Provide advanced forecasting and analytics tools that calculate a shipper's exact fleet size requirements, ensuring optimal lease management and minimizing idle railcar costs. Mitigate Overcharges and Prevent Demurrage Fees: Protect shippers from costly detention, storage, and demurrage fees by deploying automatic alerts, verifying car placement data, and actively auditing carrier invoices. Track Scope 3 Emissions for ESG Compliance: Help shippers meet modern environmental compliance standards through certified state-by-state tracking of mileage, weight, and CO2 emissions across all transportation modes. Learn More About  Breaking Bulk Logistics Data Silos Matt Everson | Linkedin IntelliTrans | Linkedin IntelliTrans The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

John DiJulius explains why so many leaders believe their customer experience is improving while customers feel something very different. Summary: In this episode of The Customer Service Revolution Podcast, Denise Thompson and John DiJulius unpack one of the most dangerous gaps in business today: the difference between what leaders think customers are experiencing and what customers are actually feeling. A 2026 customer experience report referenced in the episode found that 66% of CX practitioners believe customer experience improved last year, while only 17% of consumers agree. That gap is not just a measurement issue. It is a leadership issue. John explains why survey scores, dashboards, and internal reports can create false confidence. He also discusses why customer feedback often fails to become customer intelligence, how silos distort the experience, and why frontline employees are often closest to the truth but least empowered to fix recurring friction points. The episode challenges leaders to stop judging customer experience from the conference room and start getting closer to the real customer journey. Companies that want to build loyalty, reduce friction, and create a true competitive advantage must measure what matters, listen to what customers are actually saying, and follow through with systems, standards, and accountability. Takeaways There is often a major gap between what companies think they are delivering and what customers actually experience. Leaders may be investing in CX, tracking scores, and launching initiatives, but customers may still not feel meaningful improvement. Survey scores alone are no longer enough. John argues that survey fatigue has made traditional feedback less reliable. Many customers do not complain; they simply leave. Customer feedback and customer intelligence are not the same. Feedback tells you how someone feels about an interaction. Customer intelligence helps you understand who the customer is, what they need, what they value, and where friction exists. Frontline employees often know the problems before leadership does. Contact center teams, sales teams, and customer-facing employees hear recurring complaints daily. The problem is that many companies lack a system to capture and act on that intelligence. Silos create customer experience breakdowns. Departments often optimize for their own numbers, but customers experience the company as one organization. Implementation is where most CX initiatives fail. Launching the idea is easy. Measuring, training, coaching, reinforcing, and holding people accountable is the hard part. Leaders need to become their own customers. Ordering your own product, calling your own contact center, testing your own digital journey, and experiencing your own process can expose friction dashboards miss. Customer experience is not a short-term ROI play. Cost-cutting, discounting, layoffs, and acquisitions may improve short-term numbers, but they can damage the long-term experience. AI can help leaders hear the real customer voice. Customer sentiment analysis can reveal recurring issues across calls, chats, emails, and support interactions without relying only on low-response surveys. The ultimate question is not, "Are we working on CX?" It is, "Would our customers say it is actually better?" Quotes "Customer experience can't be judged from the conference room alone." "If customers are not feeling the improvement, then the work isn't finished." "Survey scores can create false confidence if they are not connected to the real customer journey." "Feedback is one thing. Customer intelligence is another." "The frontline often knows where the friction is. The question is whether leadership has a system to hear it and fix it." "EX equals CX. What employees experience, customers will experience." "Don't just ask, 'Are we working on customer experience?' Ask, 'Would our customers say it is actually better?'" "Implementation is the hard part. Launching the idea is easy." "Some customers do not complain. They just quietly leave." "Leaders need to roll up their sleeves and get closer to the customer." Chapters List 00:00 – Introduction: The Gap Between CX Perception and Reality Denise introduces a major disconnect between what CX professionals believe and what consumers report feeling. 01:58 – Why Companies Think Experience Is Improving John explains why there may be a lag between CX initiatives and customer perception, but also why leaders may be missing the real experience. 03:43 – Why CX Initiatives Fail After Launch John discusses flavor-of-the-month initiatives, poor execution, and the importance of measurement, training, coaching, and accountability. 04:52 – How Leaders Become Disconnected from Customers John explains how growth, P&L pressure, and short-term decision-making can distance leaders from the actual customer experience. 06:54 – The Role of Silos in Customer Experience Gaps Denise and John discuss how departments can unintentionally create friction when they do not understand one another's impact on the customer. 08:48 – Signs of a Customer Experience Delusion John challenges companies that rely too heavily on surveys and NPS without understanding what those metrics may be missing. 10:26 – AI, Customer Sentiment, and Real-Time Intelligence John explains how AI can help companies identify recurring customer issues through calls, emails, chats, and sentiment analysis. 11:45 – Customer Feedback vs. Customer Intelligence John defines customer intelligence and explains why different customer avatars have different needs, expectations, and pain points. 14:14 – Why Companies Collect Feedback but Fail to Act Denise and John discuss why employees and customers stop giving feedback when nothing changes. 16:51 – How Leaders Can Stay Close Without More Surveys John recommends AI sentiment analysis, contact center focus groups, and direct conversations with frontline employees. 18:41 – Becoming Your Own Customer Denise shares an example of executives testing their own product experience and finding major improvements before launch. 20:04 – How to Know CX Strategy Is Working John explains the importance of a return-on-experience dashboard, employee energy, task forces, and internal alignment. 21:54 – Consulting CTA Denise explains how The DiJulius Group helps organizations uncover friction, build systems, and create consistency at scale. 22:43 – The Danger of Relying Only on Survey Scores John explains why low response rates and incomplete survey answers can distort the truth. 23:27 – What Companies Should Do This Quarter John recommends speaking directly with VIP customers, creating a CX champion, forming a task force, and following a proven methodology. 24:44 – Closing Challenge Denise challenges leaders to ask whether customers would say the experience is actually better. Links: The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Company Service Aptitude Test:  https://thedijuliusgroup.com/c-sat-forms/individual-c-sat/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Books:  https://thedijuliusgroup.com/shop/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com If you want to learn how world-class organizations build cultures customers cannot live without, explore The Experience Revolution Membership. Inside the membership you'll gain access to livestream workshops, practical frameworks, and proven strategies used by organizations around the world. Learn more at https://thedijuliusgroup.com/membership/ Learn More If your organization is working to improve customer experience but struggling to connect it to measurable business outcomes, The DiJulius Group can help. Visit: https://thedijuliusgroup.com Listen to more episodes: https://thedijuliusgroup.com/the-customer-service-revolution-podcast/ Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

The conversation covers the introduction of Silos and SpyAlert, the concept of ephemeral endpoints, solving Windows 10 compatibility issues, biometric identity and network isolation, AI-enabled tools and vulnerability mitigation, expanding perimeter and endpoint security, impact on the endpoint security market, compliance and identity access management, frictionless security and user experience, continuous biometric authentication, integration with identity and access management, real-time security operations and analytics, endpoint security and biometric authentication, acquisition and technology integration, zero trust journey and implementation, statelessness and device management, and camera requirements and flexibility.TakeawaysEphemeral EndpointsZero Trust Operating SystemChapters00:00 Camera Requirements and Flexibility

Geschätzte Lesedauer: 12 Minuten Deutschland ist ein Hightech-Land. Aber ist das auch im Vertrieb so? Wenn ich mir die meisten Vertriebsorganisationen anschaue, dann sieht das Organigramm aus wie vor 20 oder 30 Jahren. Im Jahr 2026, wo alle von KI im Vertrieb, Social Media und Digitalisierung sprechen, kann das eigentlich gar nicht sein. Genau darüber spreche ich in dieser Folge mit Markus Milz, einem der profiliertesten Vertriebsexperten Deutschlands. Wir zeigen dir fünf konkrete Hebel, mit denen du deinen Vertrieb fit für die Zukunft machst – ohne dabei dein Unternehmen auf den Kopf zu stellen. Es geht um echte Praxisbeispiele, neue Tools und eine ehrliche Bestandsaufnahme, warum gerade der deutsche Mittelstand beim Thema digitale Transformation oft hinterherhinkt. Du erfährst, was Jeff Bezos mit seinem Projekt Prometheus vorhat, warum Social Listening dein Cold Calling ersetzt und wie ein digitaler Assistent dir den Vertriebsalltag dramatisch erleichtert. Warum Deutschland im Vertrieb (noch) kein Hightech-Land ist Wir reden so gerne über unsere Ingenieurskunst, unsere Maschinen, unseren Hidden Champions. Und ja, in der Produktion und teilweise in der Logistik sind wir wirklich vorne dabei. Aber wenn ich mir den Vertrieb in den meisten Unternehmen anschaue – Software ausgenommen, und auch da gibt es Licht und Schatten – dann müssen wir ehrlich sein: Im Vertrieb sind wir kein Hightech-Land. Und das ist verrückt, denn Vertrieb ist die wichtigste Funktion im Unternehmen. Sales solves everything. Wenn der Umsatz nicht da ist, sind alle anderen Themen meistens auch nicht mehr viel wert. Markus Milz bringt es auf den Punkt: Er fragt in seinen Keynotes regelmäßig sein Publikum, wer der Meinung sei, dass sich die Welt in den letzten sechs Jahren drastischer geändert habe als in den 25 Jahren davor. 95 Prozent heben die Hand. Dann fragt er, wer das super findet. Da heben nur noch zögerlich 10 Prozent die Hand. Die meisten finden das eher doof – aber kannst du nicht ändern. Die entscheidende Frage ist die nächste: Hast du in den letzten sechs Jahren deinen Vertrieb, deine Strategie, dein Geschäftsmodell drastischer geändert als in den 30 Jahren davor? Da gucken die Leute meistens betreten auf den Boden. Nicht so richtig. Und genau das ist das Problem. Die Geschwindigkeit der Veränderung wird massiv unterschätzt Schau dir an, wie lange Technologien historisch gebraucht haben, sich durchzusetzen. Die Elektrizität: Edison erfand 1880 die Glühbirne. Erst 40 Jahre später war die Welt halbwegs elektrisch. Innovationen brauchten in der Regel fünf bis zehn Jahre, um sich durchzusetzen. Und dann kam ChatGPT. Zwei Monate bis zu 100 Millionen Usern. Heute, keine drei Jahre später, sind wir bei 1,2 Milliarden Usern. Das ist eine Geschwindigkeit, die alles, was wir bisher kannten, in den Schatten stellt. Wenn ich dann ins Publikum frage, wer KI auf dem Handy hat, melden sich 90 bis 95 Prozent. Frage ich, wer es richtig beruflich nutzt, sind es nur noch 20 Prozent. Die meisten nutzen es für Kochrezepte oder ihr Fitnessprogramm. Beruflich – oder gar im Sales – herrscht große Zurückhaltung. Vielleicht mal eine E-Mail schreiben lassen, mal etwas zusammenfassen. Aber dann ist meistens Schluss. Und das ist schade. Denn da fängt es ja erst an. Warum der deutsche Mittelstand zögert: Das Klopapier-Phänomen Markus erzählt eine wunderbare Anekdote von seinem Kollegen Professor Clemens Gewittke: Warum haben die Menschen während Corona eigentlich Klopapier gekauft? Weil Menschen aktionistisch getrieben sind. Wenn etwas Neues kommt und ich nicht weiß, was zu tun ist, mache ich irgendwas. In Frankreich kauften die Leute Rotwein und Kondome. In Amerika wahrscheinlich Waffen. In Deutschland eben Klopapier. Genau das beobachten wir aktuell beim Thema KI im Vertrieb: Es wird Klopapier gekauft. Irgendwas wird ohne Sinn und Verstand probiert. Das hat strukturelle Gründe. Deutschland hat in den letzten 80 Jahren enormen Wohlstand aufgebaut. Drei Millionen Unternehmen, viele Hidden Champions. Und wer viel hat, hat auch viel zu verlieren. Hinzu kommen die etablierten Sätze: „Es hat noch immer gut gegangen." Oder: „Das dürfen wir nicht wegen DSGVO." „Wo werden die Daten gespeichert?" „Das halluziniert doch." „Da gibt es Risiken und Nebenwirkungen." Und vor allem: „Ich will keine Fehler machen." Die deutsche Fehlerkultur als Bremse Eine durchschnittliche Buying-Center-Größe hat sich in den letzten 40 Jahren von drei auf 13 Personen erhöht. 10 Menschen mehr, die in eine Entscheidung eingebunden sind. Warum? Weil keiner mehr Risiken übernehmen will. Aus Angst, Fehler zu machen und damit die Karriere zu ruinieren, wird lieber gar nichts entschieden als das Falsche. Ich habe einen Kunden, der hat die Handynummern seiner Kunden aus dem CRM gelöscht, weil er sie ja nicht besitzen darf. Juristisch vielleicht korrekt – aber bringt das wirklich nach vorne? Eine Statistik bringt es auf den Punkt: 65 Prozent der Unternehmen in Deutschland haben schon einmal eine Investitionsentscheidung wegen DSGVO nicht getroffen. Das läuft möglicherweise nicht ganz in die richtige Richtung. Während wir hier diskutieren, ob Daten auf deutschen oder amerikanischen Servern liegen, baut Jeff Bezos gerade einen 102-Milliarden-Dollar-Fonds auf, um genau diese zögerlichen Unternehmen zu kaufen. Projekt Prometheus: Wenn Bezos vor der Tür steht Jeff Bezos hat einen Fonds aufgelegt, den er Projekt Prometheus genannt hat. 102 Milliarden Dollar. Nicht nur er, ein paar andere sind auch dabei. Der Plan: Gute deutsche und europäische Unternehmen kaufen, bei denen echtes Know-how vorhanden ist – Ingenieurskultur, gute Hardware, tolle Maschinen –, die aber digital und vertrieblich schwach aufgestellt sind. Diese Unternehmen werden gekauft, in die Digitalisierung gebracht und ihr Wert wird auf das 10-, 20-, 50- oder 100-fache skaliert. Deutschland mit dem größten Mittelstand und den meisten Hidden Champions ist für Bezos ein Traumland. Und jetzt hast du als mittelständischer Unternehmer zwei Möglichkeiten: Du wartest, bis Bezos anruft. Oder du nimmst das Thema selbst in die Hand. Stell dir vor, Bezos ruft dich an und sagt: „Ich habe gerade zehn Unternehmen gekauft. Mach die mal fit. Digital, vertrieblich." Wenn du wartest, kauft er deinen Wettbewerber – und dann hast du ein echtes Problem. Das Gute: Du kannst heute mit relativ geringen finanziellen Mitteln sehr viel erreichen. KI ist ein Meister darin, Massendaten zu verarbeiten, zu aggregieren und zu intelligenten Strukturen zusammenzufassen. Was früher Konzernen vorbehalten war, kann heute auch ein 50-Mann-Mittelständler nutzen. Du musst es nur tun. Hebel 1: Inspiration tanken – die Reise nach Aarhaus Wie alles im Leben beginnt auch die Veränderung mit einer Emotion. Mit dem Gefühl: Worüber rede ich eigentlich? Wo will ich hin, wenn ich von Digitalisierung spreche? Wenn du heute zehn Unternehmen fragst, ob sie eine Digitalstrategie haben, sagen alle ja. Bittest du sie zu definieren, was sie meinen, bekommst du zehn komplett unterschiedliche Antworten. Markus empfiehlt einen Besuch in Aarhaus im Münsterland. Eine 40.000-Einwohner-Stadt direkt an der holländischen Grenze, die als digitalste Stadt Deutschlands gilt. Die Idee dort: Alles ist mit allem vernetzt. Du brauchst eine einzige App auf deinem Handy. Damit gehst du in den Supermarkt – ohne Geld, ohne Personal. Du gehst ins Hotel, ins Restaurant, ins Fitnessstudio. Du leihst dir Fahrräder oder Autos aus. Eine App, eine Verbindung. Lohn- und Gehaltsabrechnung, Personaldisposition – alles funktioniert ohne menschlichen Einsatz. KI macht uns wieder menschlicher Jetzt denkst du vielleicht: Total entmenschlicht. Ich sehe das anders. KI ist die Chance, dass wir Menschen wieder menschlicher werden. Wir werden von all dem Mist entlastet, auf den niemand Lust hat – Besuchsberichte schreiben, CRM pflegen, Buchhaltungsbelege sortieren. Stattdessen können wir uns auf das konzentrieren, was nur Menschen können: miteinander reden, Mittagessen gehen, ein Bier trinken, echte Beziehungen aufbauen. Gerade im Vertrieb ist das der eigentliche Wertbeitrag. Hinter Aarhaus steht Tobias Groten, der Chef von Tobit. Das Unternehmen hat in den 80ern und 90ern mit Fax-Software begonnen und sich kontinuierlich weiterentwickelt. Heute haben sie eine eigene KI namens Sidekick. Immer wenn in Aarhaus ein Supermarkt, ein Kiosk, ein Hotel oder ein Restaurant pleite ging, hat Tobias gesagt: „Dann nehme ich das." Und weil er kein Hotelier oder Gastronom ist, sondern Techie, hat er das Konzept Hotel komplett neu gedacht. Das ist Disruption: nicht kontinuierliche Verbesserung, sondern radikales Neudenken. Hebel 2: Social Listening – Leads auf dem Silbertablett Wenn ich in einen mittelständischen Maschinenbauer komme und frage, was seine fünf Hauptvertriebskanäle für neue Projekte sind, höre ich in 95 Prozent der Fälle: Messen, Anfragen, Ausschreibungen, internationale Handelsvertreter und ein bisschen Cold Calling. Das war vor 20 oder 30 Jahren genauso. Wir sind aber im Jahr 2026. Schau dir das Organigramm an: Hier ist Marketing, das macht ein bisschen Homepage und Social Media. Hier ist Vertrieb, der geht raus oder macht das, was er immer gemacht hat. Das kann doch im Zeitalter von KI im Vertrieb nicht mehr sein. Ein konkretes Beispiel von Markus: Er hat einen Catering-Anbieter betreut. Was macht so ein Unternehmen normalerweise? Cold Calling. 100 Anrufe: „Brauchst du eine Kantine?" – „Nein." – „Brauchst du eine Kantine?" – „Nein." Mit etwas Glück sagen zwei oder drei „Lass uns mal sprechen" und am Ende gewinnst du vielleicht einen Kunden. Streuverlust: 98 Prozent. Demotivierend für jeden Vertriebler. So funktioniert modernes Social Listening Jetzt der neue Weg: Massenhaft Daten sind in Social Media verfügbar. Menschen gehen jeden Tag in Kantinen und schreiben auf Facebook oder Instagram, ob es geschmeckt hat oder nicht. KI aggregiert diese Daten. Du stellst fest: Bei Unternehmen XY haben sich in den letzten 12 Monaten 47 Mitarbeiter negativ über das Essen geäußert. Das ist ein klares Signal. Gleichzeitig schaut die KI in Pressemitteilungen: 2022 wurde ein Vierjahresvertrag mit dem aktuellen Caterer abgeschlossen. Der läuft 2026 aus. Die KI identifiziert das Buying Center und liefert dir den Hauptentscheider Peter Mayer inklusive Persönlichkeitsprofil: faktenbasiert, braucht erst Vertrauen, am besten Testimonials einsetzen. Das ist, als würde ein Freund anrufen und dir den perfekten Lead servieren – nur dass du diesen Freund nicht mehr brauchst. Du bekommst es systematisch jeden Tag, jede Woche geliefert. Statt 100 unqualifizierten Calls hast du fünf bis sieben hochwertige Leads. Du bist deutlich effizienter, weil du dich mit mehr interessierten Kunden beschäftigst. Und dein Team muss mental nur noch fünf statt 97 Absagen verarbeiten. Das Thema Resilienz spielt plötzlich eine ganz andere Rolle. Die Konsequenz: Sales und Marketing wachsen zusammen. Marketing liefert dem Vertrieb vorqualifizierte Leads. Du brauchst neue Strukturen – eine aggregierte Abteilung, die Datenmanagement, Sales, Marketing, KI und Digitalisierung unter einem Hut vereint. Mit alten Strukturen geht das nicht. Hebel 3: Das externe Lab – raus aus der Lähmung Warum wird das alles in deutschen Unternehmen so selten systematisch angegangen? Weil zehn Leute mitzureden haben. Weil der Betriebsrat viele Sachen nicht will. Wegen DSGVO, Compliance, Governance. Wegen der Fehlerkultur: Hier sind 100.000 Euro, berichten Sie in drei Monaten. Wenn dann noch keine richtigen Erfolge da sind – zack, ist die Karriere ruiniert. Aus diesen Gründen passiert intern relativ wenig. Oder es wird Klopapier gekauft. Markus' Lösung: ein externes Lab, analog zum Fraunhofer-Prinzip. Du lagerst die Entwicklung aus. Dort gelten komplett andere Spielregeln als im Mutterunternehmen: So baust du ein externes Innovationslab für deinen Vertrieb auf: 30-Tage-Entscheidungsregel: Innerhalb von 30 Tagen muss eine Entscheidung über jede Idee getroffen sein. Kein endloses Hin und Her. 90-Tage-Pilot: Innerhalb von 90 Tagen ist der Use Case pilotiert. Geschwindigkeit ist alles. Datenschutz extern lösen: Das Lab kümmert sich um DSGVO, Betriebsrat und Compliance – nicht deine interne IT. Use Cases systematisch bewerten: Wie groß ist der Impact? Wie hoch der Aufwand? Was ist das beste Verhältnis? Zurück ins Unternehmen: Wenn die Lösung läuft, holst du sie zurück und skalierst sie. Mit diesem Ansatz externalisierst du das, was du intern nicht hinbekommst. Im Lab sitzen Dienstleister, Kollegen vom Kunden und Experten. Sie definieren Use Cases, erstellen eine Roadmap und bringen die Themen schnell auf die Straße. Nach 90 Tagen hast du mega qualifizierte Leads, mega qualifizierte Tools und mega qualifizierte Prozessoptimierungen. Nicht nur im Vertrieb, sondern auch im Einkauf, in HR, in der Unternehmenskommunikation. Hebel 4: Schnittstellenprobleme mit KI lösen Jeder, dem ich das erzähle, sagt zunächst: „Bei uns ist das aber anders. Unsere Branche ist speziell. Unsere Kunden sind anders." Die grundlegenden Dinge bleiben aber gleich. Was sich in fast allen Branchen findet: eine Branchensoftware als zentrales System, dazu DATEV, Excel-Listen, diverse Spezialtools – und die reden kaum miteinander. Ein Beispiel aus der Sicherheitsbranche: Bei einem Großeinsatz wird zuerst ein Angebot an den Kunden erstellt. Dann folgt die Planung für das konkrete Event. Anschließend kommt die Zeiterfassung mit den Logins der eingesetzten Mitarbeiter. Glaubst du, es gibt einen vernünftigen Abgleich zwischen diesen Systemen? Fehlanzeige. Genau hier kommt KI ins Spiel: Sie führt verschiedene Systeme über Schnittstellen zusammen, die vorher nicht miteinander gesprochen haben. Vom analogen Mist zum optimierten Prozess Wichtig: Wenn du einen schlechten analogen Prozess einfach nur digitalisierst, hast du einen schlechten digitalen Prozess. Das bringt nichts. Die Zeitenwende ist der optimale Zeitpunkt, dein Unternehmen neu zu denken. Erst optimierst du die Prozesse und Strukturen. Dann digitalisierst du sie. Dann bringst du KI ins Spiel. Und wenn du das gemacht hast, hast du im Zweifel ein Tool, das du 1.000 anderen Unternehmen deiner Branche auch verkaufen kannst. Riesige Vertriebschancen. Ein konkretes Beispiel aus meinem Alltag: Früher war meine Kreditkartenabrechnung ein Riesenthema. Belege sammeln, am Ende des Quartals kam der Buchhalter, fragte nach fehlenden Belegen – mit wem warst du wann essen? Riesenaufwand. Heute habe ich eine App. Beim Bezahlen geht sofort ein Fenster auf: Beleg fotografieren, Gesprächspartner eintragen. Das CRM greift zu, ordnet einen Buchungssatz zu und schiebt alles automatisch in DATEV. Digitalisierter Prozess. Schneller, besser und am Ende auch billiger – weil die Buchhaltung hinten raus weniger Arbeit hat. Hebel 5: Dein digitaler Vertriebsassistent – treffe Alfred Die fünfte und letzte Stufe ist die Königsdisziplin: ein agentic AI-System, das wirklich für dich arbeitet. Markus und sein Sohn sind beide Batman-Fans. Bekanntlich heißt Batmans Butler Alfred. Genau so haben sie ihren neuen Kollegen genannt. Alfred basiert auf Open-Source-Architektur und hat alle großen Large Language Models angebunden: Gemini, Claude, Perplexity, ChatGPT, Grok. Alfred entscheidet selbst, welches Modell für welche Aufgabe am besten geeignet ist – oder am kostengünstigsten arbeitet. So sieht ein typischer Arbeitstag aus: Markus ist beim Kunden, auf dem Rückweg spricht er über WhatsApp in sein Handy: „Alfred, ich bin in 20 Minuten im Büro. Bestell beim Inder über Lieferando ein Chicken Tikka Masala. Und ich habe mit dem Kunden gerade ein größeres Projekt besprochen – Bedarfsanalyse, Workshop, Mitarbeiterinterviews, dann Training. Erstell schon mal das Angebot, du hast alle Daten." Wenn Markus im Büro ankommt, ist das Angebot zu 90 Prozent fertig. Die menschliche Verbesserungskompetenz bleibt entscheidend Wir Menschen haben eine sehr überschaubare Erstellungskompetenz. Wenn ich vor einem leeren Blatt Papier sitze und ein Marketingkonzept entwickeln soll, brauche ich Stunden. Eine KI liefert mir mit dem richtigen Befehl in Minuten eine 80-Prozent-Lösung. Was Menschen aber wirklich gut können, ist die Verbesserungskompetenz. Aus der 80-Prozent-Lösung machst du mit deiner Expertise eine 100-Prozent-Lösung. Genau deshalb glaube ich übrigens fest, dass das Thema KI im Vertrieb nicht den Tech-Companies gehört, sondern den Experten, die das Unternehmen, den Mittelstand, den Kunden verstehen. Programmieren musst du heute nicht mehr können. Das macht die KI für dich. Aber du musst das Geschäftsmodell verstehen, Erfahrungswissen mitbringen und die Kunden kennen. Auf dieser Basis bauen wir saubere Strukturen und saubere Prozesse. Mein Tipp aus dem Alltag: Wann immer mir jemand eine Aufgabe stellt, über deren Beantwortung ich länger als fünf Sekunden nachdenken müsste, mache ich das sofort mit meinem KI-Agenten. Die 5-Sekunden-Regel ist Gold wert. Quick Takeaways: Die wichtigsten Erkenntnisse auf einen Blick Geschwindigkeit als entscheidender Faktor: ChatGPT erreichte in 3 Jahren 1,2 Milliarden Nutzer – Veränderungen geschehen heute exponentiell schneller als früher. Klopapier-Falle vermeiden: Aktionismus ohne Strategie schadet mehr, als er nützt. Erst Vision, dann Struktur, dann Tools. Social Listening schlägt Cold Calling: Hochqualifizierte Leads auf dem Silbertablett statt 98 Prozent Streuverlust. Externes Lab nutzen: Was intern nicht geht, kannst du auslagern – mit 30-Tage-Entscheidungen und 90-Tage-Piloten. Strukturen neu denken: Marketing, Sales, Datenmanagement und KI gehören in eine integrierte Einheit – nicht in Silos. Digitaler Assistent als Game Changer: Ein agentic AI-System wie „Alfred" erledigt 80 Prozent der Vertriebsadministration für dich. Experten schlagen Techies: Wer Unternehmen, Mittelstand und Kunden versteht, schafft mit KI nachhaltigen Mehrwert. Fazit: Jetzt ist die Goldgräberzeit Wir reden viel von Krise, Unsicherheit und schwierigen Zeiten. Ein Historiker hat es kürzlich treffend formuliert: Die letzten 50 bis 60 Jahre nach dem Zweiten Weltkrieg waren eine absolute Ausnahmesituation. Das, was wir jetzt erleben, ist eigentlich die Normalzeit der Menschheitsgeschichte. Und schau dir an, wann die wirklich großen Unternehmen gegründet worden sind: meistens nicht in den guten Zeiten, sondern in Krisenzeiten. Weil ihre Gründer Trends erkannt haben, die andere übersehen haben. Genau deshalb ist jetzt eine Goldgräberzeit. Es gibt überall Chancen, wenn du sie sehen willst. Den Kopf in den Sand zu stecken hilft nicht – die anderen laufen dann an dir vorbei. Stell dir die Bezos-Frage: Wenn Bezos morgen dein Unternehmen kaufen würde, was würde er anders machen? Welche Stärken hat dein Unternehmen, die mit Digitalisierung und KI im Vertrieb auf das Zehnfache skaliert werden könnten? Mein Call to Action: Buche dir ein Strategiegespräch mit Markus und mir. Wir nehmen uns eine Stunde Zeit, schauen uns deine aktuellen Herausforderungen an und zeigen dir aus unserem Erfahrungshintergrund, wie du schnell zum Hightech-Vertrieb wirst. Die ersten drei, die sich anmelden, bekommen außerdem zwei Bestsellerbücher von Markus obendrauf. FAQ: Die wichtigsten Fragen rund um KI im Vertrieb Was bedeutet Hightech-Vertrieb im Mittelstand konkret? Hightech-Vertrieb bedeutet, dass deine Vertriebsorganisation modern aufgestellt ist – mit aktueller Technologie, intelligenten Prozessen und einer Struktur, die zur heutigen Zeit passt. Es geht darum, KI im Vertrieb, Social Listening, datenbasierte Lead-Qualifizierung und digitale Assistenten so einzusetzen, dass dein Team mehr Umsatz und Marge generiert – und sich gleichzeitig auf das Menschliche konzentrieren kann. Wie kann ich meinen Vertrieb digitalisieren, ohne riesige Budgets zu haben? Das Schöne an aktueller KI-Technologie ist, dass du mit überschaubaren finanziellen Mitteln viel erreichen kannst. Starte mit einem Erkenntnis-Workshop, identifiziere die größten Hebel und beginne mit konkreten Use Cases statt mit Großprojekten. Ein externes Lab kann helfen, schnell Ergebnisse zu liefern, ohne deine interne IT zu blockieren. Was ist Social Listening und wie hilft es im B2B-Vertrieb? Social Listening bedeutet, dass KI öffentlich verfügbare Daten aus Social Media, Pressemitteilungen und Bewertungen analysiert und daraus Verkaufschancen identifiziert. Im B2B kannst du so gezielt Unternehmen finden, die gerade mit ihrem aktuellen Anbieter unzufrieden sind oder deren Verträge auslaufen – inklusive der relevanten Entscheider. Wie überwinde ich interne Widerstände wie DSGVO oder Compliance? Diese Themen sind real, aber lösbar. Ein externes Innovationslab kümmert sich um diese Hürden, weil dort andere Spielregeln gelten als im Mutterunternehmen. So kannst du innerhalb von 90 Tagen pilotieren, was intern jahrelang dauern würde – und holst die fertige Lösung dann zurück ins Unternehmen. Ersetzt KI den Vertriebsmitarbeiter? Nein, im Gegenteil. KI nimmt dir die Routinearbeit ab – CRM-Pflege, Besuchsberichte, Angebotserstellung. Damit kannst du dich auf das konzentrieren, was nur Menschen können: echte Beziehungen aufbauen, Vertrauen schaffen, komplexe Verhandlungen führen. KI macht Vertrieb wieder menschlicher. Sag mir deine Meinung Ich bin echt gespannt: Wo stehst du gerade beim Thema KI im Vertrieb? Bist du schon mitten in der Umsetzung oder noch im Klopapier-Modus? Schreib mir deine Erfahrungen, deine Herausforderungen oder deine Erfolgsgeschichten in die Kommentare. Und wenn dir diese Folge weitergeholfen hat, dann teile sie gerne mit deinem Netzwerk. Welcher der fünf Hebel ist für dich der spannendste?

In dieser Folge begrüße ich Pascal Jäger, Head of Sales bei Netigate. Gemeinsam beleuchten wir den Ansatz der Total Experience und warum die strikte Trennung von Customer und Employee Experience ein strategischer Fehler ist. Du erfährst, wie Silos zwischen HR und Marketing die Transformation bremsen und warum mangelnde Wertschätzung im Customer Service ein harter Business-Faktor ist. Pascal gibt exklusive Einblicke in die aktuelle Voice of the Employee Studie und erklärt, warum Führungskräfte der entscheidende Hebel für die Umsetzung von Feedback sind. Wir diskutieren, wie moderne Plattformen unstrukturierte Daten nutzen, um echte Wirkung zu entfalten und den Implementierungsgap zu schließen.▿ Alle Links und mehr Informationen findest du auf der Website www.cx-talks.com und in den ►Shownotes auf Spotify (Abonnenten des Podcasts), Apple ("Website der Episode"), alternativ auf https://cx-talks.podigee.io

In this episode, Nicolle Castañeda, MBA, MPH, LSSBB, Director, Service Line Strategy, ENT Institute, Parathyroid & Thyroid Institute, TGH at Home, Tampa General Hospital, discusses how Tampa General is expanding ambulatory care, growing its Hospital at Home program, and building more coordinated, patient-centered access models.

Diese Podcast-Folge ist ein Weckruf: Conversion-Optimierung scheitert nicht an Tools, Technik oder fehlenden Ideen – sie scheitert an Silos. Nadine Maser zeigt sehr klar, warum interdisziplinäre Teams der wahre Hebel für bessere Conversions, schnellere Umsetzung und echte Kund:innenzentrierung sind. Warum Unternehmen bei der Conversion-Optimierung scheitern Nadine nennt drei Kernprobleme – alle drei sind für Dich als Marketer extrem relevant: • Unternehmen denken aus ihrer eigenen Sicht, nicht aus Sicht der Nutzer:innen. Digitale Erfolg scheitert ganz selten an der Technik. Er scheitert an Silos • Es fehlt Wissen darüber, wo Nutzer:innen wirklich hängen bleiben. Daten werden nicht geteilt, Erkenntnisse bleiben in Abteilungen stecken. • Zu viele Köche, die nicht miteinander sprechen. IT baut etwas anderes als Marketing braucht – und beide liegen am Kunden vorbei. Was interdisziplinäre Teams ausmacht Ein funktionierendes Team umfasst alle, die Einfluss auf die Abschlussstrecke haben: • E Commerce-Manager:in • IT • Produktmanagement • Performance Marketing • Kundenservice • Rechtsabteilung (Datenschutz, Formulare etc.) Diese Teams funktionieren nur, wenn Vertrauen, Anerkennung und gemeinsame Ziele vorhanden sind. („Dieses sich gegenseitig anerkennen schafft Vertrauen… und bringt die Menschen in den Austausch.“ ) Typische Fehler beim Aufbau • „Ihr seid jetzt ein interdisziplinäres Team“ – ohne Veränderung im Verhalten • Teams disziplinarisch zusammenlegen → Kontakt zu anderen Abteilungen bricht ab • Tools einführen („Jetzt seid ihr agil!“), ohne die menschliche Seite mitzunehmen Was passiert, wenn Teams gut funktionieren? • Schnellere Umsetzung (kein Ping-Pong zwischen Abteilungen) • Mehr Ideen, weniger Angst, Fehler zu machen • Höhere Geschwindigkeit bei Innovationen • Massive Conversion-Uplifts („Ich habe da schon Sachen gesehen hier mit 82 % erhöhen…“ ) Warum das in Zukunft überlebenswichtig wird • Komplexität steigt • KI braucht saubere Daten – und die entstehen nur bereichsübergreifend • Geschwindigkeit entscheidet über Wettbewerbsfähigkeit • Tools werden nur genutzt, wenn alle sie mitentwickeln Der erste Schritt für Dich Geh auf die Person zu, bei der Du die größte „Mauer“ spürst – und stelle echte Fragen. („Man geht zu dem, bei dem man die größte Mauer spürt… und fängt an, Interesse zu zeigen.“ )

This edWeb podcast is sponsored by Edmentum.The edLeader Panel recording can be accessed here.Today's students cannot afford a college and career readiness system that starts too late, remains siloed for core academics, or treats tangible postsecondary success planning as an add-on. Too often, districts are asking students to navigate a future that schools have not fully prepared them to enter. The challenge is not whether students should be college ready or career ready; it is whether K–12 systems are giving every learner the academic foundation, durable skills, and real-world exposure they need to build a future that fits.In this edWeb podcast, explore what it takes to move from fragmented initiatives to a comprehensive college and career readiness strategy that works across K–12. Panelists share practical examples from a district perspective and discuss how to connect core curricula, CTE, and durable skills into a coherent student experience. In addition, they examine how reading, math, and other foundational skills can be embedded into career-connected learning, so students are not just informed about their options, but prepared to pursue them.This conversation also tackles the policy and funding realities shaping the work. State and district leaders are under growing pressure to align programs with evolving accountability systems, workforce priorities, and college access expectations. Listeners learn how to build local programs that advance state objectives, how to design implementation that is both scalable and durable, and how to enroll and excite learners.Key learning outcomes:Understand the essential elements of a comprehensive college and career readiness program across K–12Learn how to integrate core academics, CTE, and durable skills into a connected and relevant student pathwayIdentify strategies to influence key stakeholders and align local implementation with state policy, funding, and accountability goalsThis edWeb podcast is of interest to K–12 school leaders, district leaders, education technology leaders, school counselors, and CTE directors.EdmentumCreating a world where educators succeed and students thrive, everywhere learning occursDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Learn more about viewing live edWeb presentations and on-demand recordings, earning CE certificates, and using accessibility features.

A imagem metafórica da estrutura cilíndrica e vertical é muitas vezes aplicada no dia a dia. Pode e deve um departamento ser um silo isolado do outro? See omnystudio.com/listener for privacy information.

Episode 224: Community Health Workers Dr. Arreaza: Today we will discuss a topic that, frankly, every single person listening, whether you're a medical student, a resident, a nurse, a family doctor, or any primary care provider, needs to really understand. We're talking about community health workers (CHWs). We are joined by our stellar medical student; you may be familiar with her voice from previous episodes about insomnia. Moira, welcome, please introduce yourself.  Moira: I want to be upfront about why Community Health Workers matter to you specifically. If you've ever felt frustrated that your patient with uncontrolled diabetes keeps missing appointments because they can't get a ride, or that your heart failure patient was readmitted because nobody checked whether they could afford their medications, then you already understand the problem that CHWs are designed to solve. Dr. Arreaza: We're going to give you the definition of a CHW, the evidence behind their effectiveness, how they fit into your care team, the return on investment, and practical steps for integrating them into your practice. We have pulled information from a lot of peer-reviewed sources, and we want to share them with you. So, Moira, let's start with the basics. What exactly is a community health worker? Moira: Great question, and it's one that even literature struggles with, because there are so many titles for this role. Community Health Worker is an umbrella term that encompasses more than 20 different titles including outreach workers, promotores or promotoras de salud, community health representatives, lay health workers, peer educators, patient navigators, and many more. The American Public Health Association defines CHWs as frontline public health workers who are trusted members of or have an unusually close understanding of the communities they serve. Arreaza: And that trust is so important in health care. CHWs are not physicians. They are not nurses. They do not diagnose or prescribe. But they are like a bridge connecting the medical environment, social services, and the community to reduce gaps in healthcare delivery.  Moira: Exactly. In the United States, the role was formally recognized in the 2010 Patient Protection and Affordable Care Act, which includes several sections highlighting the key roles CHWs play in achieving important goals of healthcare. ________________ References:  Aguerrebere, M., Rodríguez-Cuevas, F. G., Flores, H., Arrieta, J., & Raviola, G. (2019). Providing Mental Health Care in Primary Care Centers in LMICs. Innovations in Global Mental Health, 1–22. https://doi.org/10.1007/978-3-319-70134-9_95-1 Allen, L. N., Rasanathan, K., Mash, R., Uribe, M. V., Martinez-Bianchi, V., & Kidd, M. (2025). Models of Global Primary Care Post-2030. The Lancet Primary Care, 1(3), 100027. https://doi.org/10.1016/j.lanprc.2025.100027 Babagoli, M. A., Nieto-Martínez, R., González-Rivas, J. P., Sivaramakrishnan, K., & Mechanick, J. I. (2021). Roles for Community Health Workers in Diabetes Prevention and Management in Low- And Middle-Income Countries. Cadernos De Saúde Pública, 37(10). https://doi.org/10.1590/0102-311x00287120 Balasubramanya, B., Isaac, R., Philip, S., Prashanth, H. R., Abraham, P., Poobalan, A., Thomas, N., Jeyaseelan, L., Mammen, J., Devarasetty, P., & John, O. (2020). Task Shifting to Frontline Community Health Workers for Improved Diabetes Care in Low-Resource Settings in India: A Phase II Non-Randomized Controlled Clinical Trial. Journal of Global Health Reports, 4. https://doi.org/10.29392/001c.17609 Battaglia, T. A., Zhang, X., Dwyer, A. J., Rush, C. H., & Paskett, E. D. (2022). Change Agents in the Oncology Workforce: Let's Be Clear About Community Health Workers and Patient Navigators. Cancer, 128(S13), 2664–2668. https://doi.org/10.1002/cncr.34194 Das, S., Grant, L., & Fernandes, G. (2023). Task Shifting Healthcare Services in the Post-Covid World: A Scoping Review. PLOS Global Public Health, 3(12), e0001712. https://doi.org/10.1371/journal.pgph.0001712 Dodd, R., Palagyi, A., Jan, S., Abdel-All, M., Nambiar, D., Madhira, P., Balane, C., Tian, M., Joshi, R., Abimbola, S., & Peiris, D. (2019). Organisation of Primary Health Care Systems in Low- And Middle-Income Countries: Review of Evidence on What Works and Why in the Asia-Pacific Region. BMJ Global Health, 4(Suppl 8), e001487. https://doi.org/10.1136/bmjgh-2019-001487 Huang, W., Long, H., Li, J., Tao, S., Zheng, P., Tang, S., & Abdullah, A. S. (2018). Delivery of Public Health Services by Community Health Workers (CHWs) in Primary Health Care Settings in China: A Systematic Review (1996–2016). Global Health Research and Policy, 3(1). https://doi.org/10.1186/s41256-018-0072-0 McCray, G. G., Haynes, B., Proeller, A., Ervin, C., & Williams-Livingston, A. (2020). Making the Case for Community Health Workers in Georgia. Journal of the Georgia Public Health Association, 8(1). https://doi.org/10.20429/jgpha.2020.080116 Mor, N., Ananth, B., Ambalam, V., Edassery, A., Meher, A., Tiwari, P., Sonawane, V., Mahajani, A., Mathur, K., Parekh, A., & Dharmaraju, R. (2023). Evolution of Community Health Workers: The Fourth Stage. Frontiers in Public Health, 11. https://doi.org/10.3389/fpubh.2023.1209673 Noel, L., Chen, Q., Petruzzi, L. J., Phillips, F., Garay, R., Valdez, C., Aranda, M. P., & Jones, B. (2022). Interprofessional Collaboration Between Social Workers and Community Health Workers to Address Health and Mental Health in the United States: A Systematised Review. Health &Amp; Social Care in the Community, 30(6). https://doi.org/10.1111/hsc.14061 None, N. (2022). Walking the Talk: Reimagining Primary Health Care After COVID-19. https://doi.org/10.1596/978-1-4648-1768-7 Orkin, A. M., McArthur, A., Venugopal, J., Kithulegoda, N., Martiniuk, A., Buchman, D. Z., Kouyoumdjian, F., Rachlis, B., Strike, C., & Upshur, R. (2019). Defining and Measuring Health Equity in Research on Task Shifting in High-Income Countries: A Systematic Review. SSM - Population Health, 7, 100366. https://doi.org/10.1016/j.ssmph.2019.100366 Pingel, E. S. (2022). Seeing Inside: How Stigma and Recognition Shape Community Health Worker Home Visits in São Paulo, Brazil. Community Health Equity Research &Amp; Policy, 44(3), 303–313. https://doi.org/10.1177/2752535x221137384 Rifkin, S. B., Fort, M., Patcharanarumol, W., & Tangcharoensathien, V. (2021). Primary Healthcare in the Time of COVID-19: Breaking the Silos of Healthcare Provision. BMJ Global Health, 6(11), e007721. https://doi.org/10.1136/bmjgh-2021-007721 Rohan, E. A., Townsend, J. S., Bermudez, A. T., Thompson, H. L., Holman, D. M., Reza, A., Tharpe, F. S., & Wennerstrom, A. (2024). Engaging Community Health Workers in Primary Care Practices. Journal of Ambulatory Care Management, 47(3), 154–167. https://doi.org/10.1097/jac.0000000000000501 Shommu, N. S., Ahmed, S., Rumana, N., Barron, G. R. S., McBrien, K. A., & Turin, T. C. (2016). What Is the Scope of Improving Immigrant and Ethnic Minority Healthcare Using Community Navigators: A Systematic Scoping Review. International Journal for Equity in Health, 15(1). https://doi.org/10.1186/s12939-016-0298-8 Sisson, N., & Starke, J. (2022). Promotores De Salud in Montana: An Analysis of a Rural Health Care Intervention Rooted in Catholic Social Teaching and Its Place in Medical Curricula. The Linacre Quarterly, 89(1), 21–35. https://doi.org/10.1177/00243639211059346 The Role and Impact of Female Health Workers on the Well-Being of Global South Communities: A Call for Gender-Transformative Action. (2022). Archives of Women Health and Care, 5(2). https://doi.org/10.31038/awhc.2022521 Williams-Livingston, A., Henry Akintobi, T., & Banerjee, A. (2020). Community-Based Participatory Research in Action: The Patient-Centered Medical Home and Neighborhood. Journal of Primary Care &Amp; Community Health, 11. https://doi.org/10.1177/2150132720968456 Theme song, Works All The Time by Dominik Schwarzer, YouTube ID: CUBDNERZU8HXUHBS, purchased from https://www.premiumbeat.com/.   Even without trying, every night you go to bed a little wiser. Thanks for listening to Rio Bravo qWeek Podcast. We want to hear from you, send us an email at RioBravoqWeek@clinicasierravista.org, or visit our website riobravofmrp.org/qweek. See you next week!

- Honda Plans 15 New Hybrids - WeRide Posts Gross Profit in Q1 - Waymo Expands Footprint 27% - Xiaomi Opens AI AV System to Everyone - AI Could Extend EV Battery Life - Hyundai Talks Breaking Down Silos - Massive Cultural Shift at Ford - Ford's Stock Shoots Up

- Honda Plans 15 New Hybrids - WeRide Posts Gross Profit in Q1 - Waymo Expands Footprint 27% - Xiaomi Opens AI AV System to Everyone - AI Could Extend EV Battery Life - Hyundai Talks Breaking Down Silos - Massive Cultural Shift at Ford - Ford's Stock Shoots Up

Sacred Silos // Raydeane Owens // CDA Campus by The Heart

Sacred Silos // Jaymee Paul // Post Falls Campus by The Heart

On today's episode, Dr. Yassmeen Abdel-Aty shares how collaboration with SLPs transformed her practice, turning her multidisciplinary clinic at USF into a powerhouse of comprehensive voice, swallowing, and airway care. Discover the benefits of integrating SLPs into every phase of diagnosis and treatment, from initial assessments to post-op therapy. Dr. Abdel-Aty reveals practical tips for building trust and flow in your clinic, emphasizing the power of real-time multidisciplinary discussions.Whether you're an SLP, a seasoned laryngologist, or just starting out, this episode offers strategies for transforming your clinic into a collaborative environment that enhances patient care and satisfaction.

In this episode, Georgia Gaveras, DO, Co-Founder & CMO, Talkiatry, explores the critical link between menopause and mental health and why siloed care leads to worse outcomes. She highlights the need for integrated, whole person approaches and expanded access to specialized psychiatric care for women navigating this stage of life.This episode is sponsored by Talkiatry.

Say howdy: thebottomforty@gmail.com 

What starts as a conversation about property management turns into a look at how spaces are thoughtfully transformed for both living and celebration. In this episode, Tiffany Anton sits down with Michele Wyatt of Homescape Signature Properties to discuss their mix of commercial and home rentals alongside their growing collection of wedding and event venues. With a background in nonprofit event planning, Michele shares how her experience organizing fundraisers translated naturally into helping clients design meaningful celebrations on a budget, including at The Silos in Crossville—known for its outdoor ceremony spots, chapel, and well-appointed bridal and groom suites. She also touches on their first venue that can host up to 250 guests, as well as a third Rockwood location currently under renovation and full of future potential. From everyday rentals to once-in-a-lifetime events, this conversation shows how intentional spaces can serve a community in more ways than one—and how to get in touch to explore them all. Listen To The Local Matters Podcast Today! The UC Now · News Talk 94.1

This edWeb podcast is sponsored by Project Lead The Way.The edLeader Panel recording can be accessed here.Today's elementary classrooms are becoming a critical starting point for planting the seeds of future-ready learning. Too often, however, with all of the curricular requirements, there's limited time for teachers to add one more thing. This edWeb podcast isn't about adding more. It's about unlocking more. It explores how breaking down instructional silos and expanding interdisciplinary approaches can help elementary educators strengthen core academic outcomes while building the transferable skills students need for the future.Using an interdisciplinary lens, we look at how STEM-focused literacy and math can harness students' attention by providing the “why,” and can become powerful entry points for problem solving, collaboration, communication, and early career awareness without overwhelming already stretched-thin teachers. Listeners see how integrated instruction helps students make meaningful connections across subjects, boosts engagement and confidence, and deepens understanding in ELA, math, and science.By the end of this session, listeners are able to:Describe the benefits of interdisciplinary instruction in elementary classrooms and emphasize how interdisciplinary approaches can strengthen literacy and math outcomes while supporting the development of future-ready skillsIdentify strategies for integrating STEM-focused literacy and math that promote problem solving, collaboration, and communication without adding to teachers' workloadExplore examples of integrated instruction that help students make meaningful connections across ELA, math, and scienceApply practical, time-efficient approaches that build on existing curricula to increase student engagement and confidenceArticulate the rationale and proof points for interdisciplinary learning to support instructional decision making and schoolwide alignmentThis edWeb podcast is of interest to elementary school leaders and district leaders.Project Lead The WayEmpower Students to Thrive in an Evolving WorldDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Learn more about viewing live edWeb presentations and on-demand recordings, earning CE certificates, and using accessibility features.

Complaints? Compliments? thebottomforty@gmail.com 

Is your cloud security strategy ready for the "messy middle" of AI adoption? With developers pushing code from inception to production in under three days using "vibe coding," and adversaries capable of exfiltrating data in just 25 minutes, human-led security is no longer fast enough .In this episode, Ashish sits down with Elad Koren from Palo Alto Networks (Cortex Cloud) to discuss the shift toward Agentic Cloud Security. Elad spoke to us about why bolting an AI chatbot onto legacy security tools doesn't work, and why you must run AI directly where your data lies . Elad shared a real-world case study: an organization that rapidly spun up an "internal" AI workload to test the market, only to have a red team discover it was exposed to the public internet with zero authentication .If you want to know how the role of cloud security practitioners will evolve from manual analysts to AI orchestrators within the next five years, listen to this episode.Guest Socials -⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Elad's LinkedinPodcast Twitter - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@CloudSecPod⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠If you want to watch videos of this LIVE STREAMED episode and past episodes - Check out our other Cloud Security Social Channels:-⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Cloud Security Podcast- Youtube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠- ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Cloud Security Newsletter ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠If you are interested in AI Security, you can check out our sister podcast -⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ AI Security Podcast⁠Questions asked:(00:00) Introduction(02:50) Who is Elad Koren? (Palo Alto Networks / RSA Security) (04:00) The Explosion of "Vibe Coding" and AI Applications (05:10) How CNAPP is Evolving from Posture to Active Protection (07:20) The New Threat Model: 25-Minute Exfiltration Windows (09:30) What is "Agentic Cloud Security"? (Fighting Machines with Machines) (11:40) The "Messy Middle" and the Evolution of Security Practitioners (14:30) Platformization: Why Security Can No Longer Survive in Silos (16:50) Blurring the Lines Between Cloud and Enterprise Estates (18:20) Case Study: An Unauthenticated "Internal" AI Workload Exposed (20:30) How AI is Shrinking Code-to-Cloud Cycles to 3 Days (22:30) The Coming Crisis: Security Token Budgets vs. Speed (23:30) Fun Questions: Kangaroo Jerky Tasting (25:20) Hobbies & Family: Cycling, Audiobooks, and Fatherhood (26:30) Favorite Food: Thai Cuisine in the Bay Area Resources spoken about during the episode:- Cortex Cloud- Symphony 26 - The Agentic SOC Summit- Palo Alto Networks Linkedin Page- Elad's Linkedin

What's on your mind? Let CX Passport know...Greg Wasserman has spent his career in media and relationships ... not in CX. But listen to how he talks about community, humanization, and audience connection and you'll hear customer experience thinking at every turn. As head of relationships at RSS.com, Greg is helping podcasters grow and think strategically about their shows. The lessons reach well beyond podcasting.Audience vs. community: a community talks back and helps each other ... an audience just consumesSilos exist at every company size ... what changes is whether the mindset doesHumanizing software means giving customers access to real people, not just good UIGreg went from churn-and-burn sales to taping chocolate bars to his business card ... the relationship era of his careerA podcast is the greatest relationship engine available ... and downloads are not the pointCHAPTERS00:00 Introduction01:35 Every role has a customer ... even if the title doesn't say so03:21 Silos, startups, and losing the customer in the noise05:59 Audience vs. community ... what's the real difference08:13 Building community at RSS.com and why humanization matters12:47 Balancing raw customer input with product roadmap decisions14:41 First Class Lounge19:44 How Greg's sales approach broke and what replaced it22:47 The chocolate bar strategy and customer lifetime value23:55 Where software companies get experience right ... and where they miss27:05 Everyone should have a podcast30:19 Podcasting as a relationship engine, not a download game31:38 Where to find GregGreg Wasserman on LinkedIn: https://www.linkedin.com/in/gregwasserman/Listen: https://www.cxpassport.comWatch: https://www.youtube.com/@cxpassportNewsletter: https://cxpassport.kit.com/signupI'm Rick Denton and I believe the best meals are served outside and require a passport.This podcast is for informational and entertainment purposes only. The views and opinions expressed are those of the hosts and guests and should not be taken as legal, financial, or professional advice. Always consult with a qualified attorney, financial advisor, or other professional regarding your specific situation. The opinions expressed by guests are solely theirs and do not necessarily represent the views or positions of the host(s).

Send us Fan MailWe're celebrating our 100th episode of Get Amplified by bringing in Troy Stoll from Dynatrace (APAC), an energising leader who's lived what it really takes to make alignment stick. If you've seen strong teams slowed by silos, mixed metrics, or underlying friction, this is a clearer way forward. By aligning on a shared North Star and working back to remove friction between marketing, sales, services, and customer success, the APAC team is now executing with real pace and consistency. We get into why over-communication is a leadership responsibility, especially as teams evolve, new leaders join, and priorities shift. It's less about telling people what to do, and more about helping them understand why it matters and where they fit into the bigger picture.A big part of the story is the Switch change framework and why shared language matters more than most leaders realise. We break down its three core ideas: finding the bright spots (what's already working), shaping the path (making the right behaviours easier to follow), and motivating the elephant (tapping into what actually drives people to act). The shift here is simple but powerful: stop trying to fix everything, and start amplifying what already works. That's what shrinks change and helps it land faster across teams, cultures, and geographies.Troy also connects this to the Team Speed Check as a practical way to surface purpose, trust, clarity, and simplicity, so leaders aren't guessing what's going on, they're responding to reality.If you're looking for actionable ideas on cross-functional leadership, communication, and building trust that shows up in pipeline, renewals, and better customer outcomes, this one's worth your time.Subscribe to Get Amplified, share this milestone episode with a colleague.We would love you to follow us on LinkedIn! https://www.linkedin.com/company/amplified-group/

7. Annie Fixler details Iranian cyber strikes against critical infrastructure, including Jordanian wheat silos and US medical firms. She explains how Tehran pairs digital attacks with psychological operations to maximize disruption.1574

Thor Olof Philogène, Founder and CEO of Stravito, joins Sima Vasa to discuss knowledge discovery at scale and how AI-powered insights intelligence can turn fragmented enterprise research into a competitive asset. Thor also covers Stravito’s AI + human expertise model, the launch of AI personas that simulate consumer perspectives from real segmentation data, and why insights professionals are uniquely positioned for the current AI moment. Key Takeaways: 00:00  Introduction.04:15  The right team outranks capital and strategy every time.05:00  Psychological safety eliminates political overhead and unlocks organizational capacity.08:14  Getting people to use data is harder than acquiring it.08:49  Large enterprises commission enormous research but rarely know where it lives.11:13  A neutral, agnostic layer surfaces trusted answers from one place.16:24  Purpose-built AI informed by human expertise outperforms general-purpose tools.27:19  AI personas simulate consumer perspectives from real segmentation data in real time.31:45  Insights professionals have spent their careers training for the AI moment. Resources Mentioned: Stravito | WebsiteLavazza x Stravito AI Personas — Ad AgeEuromonitorMintel Thanks for listening to the Data Gurus podcast, brought to you by Infinity Squared. If you enjoyed this episode, please leave a 5-star review to help get the word out about the show, and be sure to subscribe so you never miss another insightful conversation. #Analytics #MA #Data #Strategy #Innovation #Acquisitions #MRX #Restech

Send us Fan MailIn this episode of the Life Science Success Podcast my guest is Ian Crone. He is the VP Regulatory strategy and growth at ArisGlobal and a global life sciences leader known for RIM, UDI, IDMP, and data migration expertise, inspiring teams to deliver compliant, client-centric solutions.00:00 Show Intro00:30 Meet Ian Crone01:12 From Lab Bench Up03:07 Regulatory Deja Vu05:15 IDMP Explained07:39 Single Source Truth10:38 Why Migrations Fail14:40 Interpretive Drift Risk15:56 Best of Breed Debate21:27 Compliance Clock Ticking23:59 AI Needs Humans26:00 Why ArisGlobal27:33 Sportify Overlay Approach28:49 Data Cortex XDI31:10 IDMP Data For AI32:31 AI As Experimentation33:54 Leading Under Pressure36:20 Mentorship Lessons37:05 Personal Motivation Story39:23 AI Hype Versus Readiness42:15 Human In The Loop44:42 Breaking Silos Wins47:02 Closing And Next Steps

In dieser Episode spricht Christina Huber mit Tina Deutsch – Unternehmerin, Vorständin und Co-Gründerin des KONTEXT Instituts für Klimafragen und eine Frau, die Brücken baut, wo andere Gräben sehen.Wie schaffen wir eine gemeinsame Gesprächsbasis in einer Gesellschaft, die sich scheinbar immer weiter auseinander bewegt? Tina teilt ihre Erfahrungen aus der Arbeit des KONTEXT Instituts und spricht offen darüber, wie man Klarheit in seinen Werten, Worten und Taten bewahrt, warum sie manche TV-Debatten bewusst ablehnt und wie aus dem Aushalten von Kontroversen unerwartete Allianzen entstehen.Es ist ein Austausch über drei große Ängste unserer Zeit – die Angst vor dem Ende des Monats, dem Ende der Identität und dem Ende der Welt – und wie sie oft miteinander konkurrieren, statt gemeinsam adressiert zu werden. Tina beleuchtet die Muster der Desinformation, die diese Spaltung befeuern, und macht klar, warum der kleinste gemeinsame Nenner nicht reichtDenn wer Themen wie Klima, Bildung, Sicherheit und Leistbarkeit in Silos denkt, wird keine der großen Herausforderungen unserer Zeit lösen.Ein Gespräch, voll mit evidenzbasierten Erklärungen und klaren Lösungsvorschlägen.Unsere Gästin:Tina DeutschKONTEXT – Institut für Klimafragen

Bipartisanship may be rare in Washington, but it still exists! This week, Christy Wolfe of the Bipartisan Policy Center joins us to discuss the Commission on the American Workforce's sweeping new blueprint to connect education to opportunity and BPC's federal education policy action items. We cover why federal programs remain stubbornly siloed, why Congress hasn't […]

Richard Schimel is the Co-Founder and Co-CIO of Cinctive Capital Management – a leading multi-strategy alternative asset manager. Rich has over 30 years of experience in the investment management industry.  Prior to Cinctive, Rich was Head of Aptigon Capital, a division of Citadel, where he served on the firm's Portfolio Committee. Before that, Rich founded and served as the CIO of Sterling Ridge Capital. Earlier in his career, Rich co-founded Diamondback Capital, where he co-managed the firm as well as portions of the firm's overall investment strategy. Before Diamondback, Rich began his buy-side career at SAC Capital, where he was a portfolio manager. In this podcast, we will discuss: The "Sweet Spot" for Alpha  Silos vs. Collaborative Culture  Protecting the Left Tail AI Beyond Tech: The Power Theme The Pendulum Swing to Hedge Funds Middle East: The New Financial Hub The "Pattern Recognition" of Talent   Fed and Sector Outlook

(00:00:00) Episode 630: Neuromancer (00:00:01) Jack Ryan's Cinematic Evolution (00:00:21) The Jack Ryan Franchise on Screen (00:02:49) Amazon's Missed Opportunities (00:06:59) Video Game Adaptations Galore (00:09:24) The BioShock and Snow Crash Adaptations (00:28:25) The Challenges of World-Building in Adaptations (00:33:05) Silo: A Dystopian Underground Society (00:33:41) The Shocking Truth Behind the Silos (00:34:59) A Localized Apocalypse (00:35:46) The Augmented Reality Deception This week's episode begins with an engaging discussion centered around the highly anticipated new trailer for John Krasinski's return to the gripping world of Tom Clancy. The excitement surrounding Jack Ryan: Ghost War sets the stage for a broader conversation about the immense potential that Amazon Studios has to develop an expansive Tom Clancy Universe. The guys delve into the rich tapestry of Clancy's works, exploring how various characters and storylines could intertwine to create a cohesive and thrilling cinematic experience. They ponder the possibilities of introducing beloved characters from Clancy's extensive bibliography, such as John Clark and Jack Ryan, into a shared universe that could appeal to both longtime fans and new audiences alike. As the conversation evolves, the guys seamlessly transition to discussing other notable Tom Clancy intellectual properties, reflecting on how these could be adapted into different formats, including television series and films. They consider the challenges and opportunities that come with adapting such beloved material, weighing the expectations of fans against the creative liberties that might be necessary for modern storytelling. Additionally, they touch upon the rising trend of video game adaptations, speculating on how Clancy's intricate plots and complex characters could translate into interactive experiences that resonate with gamers. To wrap up the episode, the guys embark on a deep dive into the fascinating realm of classic Cyberpunk novels, focusing specifically on two iconic works: Snow Crash and Neuromancer. They analyze the themes and innovations presented in these groundbreaking narratives, discussing their impact on both literature and the broader cultural landscape. The conversation highlights the unique vision of their authors, exploring how the dystopian futures they depict continue to influence contemporary storytelling in various media. Through this exploration, the guys provide listeners with a richer understanding of the Cyberpunk genre and its significance in shaping modern science fiction. Overall, this episode promises to be a thought-provoking journey through the intersections of literature, film, and gaming, inviting listeners to consider the endless possibilities that lie ahead in these dynamic storytelling realms.Official Website: https://www.comesnaturallypodcast.comOfficial Merchandise: https://shop.spreadshirt.com/comes-naturally-podcast/iTunes: http://tinyurl.com/kqkgackFacebook: http://tinyurl.com/myovgm8Tumblr: http://tinyurl.com/m7a6mg9Twitter: @ComesNaturalPodYouTube: http://tiny.cc/5snxpy

890. Are your teams clashing instead of collaborating? When balls are dropped and fingers are pointed, the problem usually isn't your people—it's your work design. If your team is "crushing it" but still missing goals, your productivity is being throttled by a lack of alignment.In this episode, Rachel explains why "cascading" directives without cross-functional alignment creates organizational chaos. Using a real-world biotech case study, she reveals how to move from team silos to a high-performing system where productivity and well-being thrive together.You'll learn how to:Align leadership layers before deploying goals to prevent conflicting incentives.Shift from "demanding" to "inviting" to unlock hidden cross-team productivity.Turn daily workflows into employee development opportunities without adding more meetings.Stop blaming the people and start looking at the system. Learn how to Work Better By Design to drive sustainable results.Modern Mentor is a Quick and Dirty Tips Podcast, hosted by Rachel Cooke!Have a question for Modern Mentor? Email: modernmentor@quickanddirtytips.com Discover more from Modern Mentor!FacebookLinkedInNewsletterTranscripts available on your podcast app. Hosted on Acast. See acast.com/privacy for more information.

Are hidden silos inside your organization driving mistrust, miscommunication, and missed opportunities? If you lead a construction team, you've likely experienced friction between departments, unclear accountability, or costly oversights—but what if the real issue isn't your people, but how your organization is structured and how problems are categorized?   In this episode you will Understand why silos naturally form and how they impact decision-making Learn how hidden assumptions and categories create blind spots in your business Discover practical ways to connect teams and improve communication without eliminating expertise   Listen now to uncover how to identify, understand, and bridge silos so you can lead with clarity, alignment, and control—plus hear why we highly recommend The Silo Effect by Gillian Tett as a must-read on this topic.   At Bradley Hartmann & Company, we help construction teams improve sales, leadership,  and communication by reducing miscommunication, strengthening teamwork, and bridging language gaps between English and Spanish speakers. To learn more about our product offerings, visit bradleyhartmannandco.com.   The Construction Leadership Podcast dives into essential leadership topics in construction, including strategy, emotional intelligence, communication skills, confidence, innovation, and effective decision-making. You'll also gain insights into delegation, cultural intelligence, goal setting, team building, employee engagement, and how to overcome common culture problems—whether you're leading a crew or managing an entire organization.   Have topic ideas or guest recommendations? Contact us at info@bradleyhartmannandco.com.   New podcasts are dropped every Tuesday and Thursday.     This episode is brought to you by The Construction Spanish Toolbox —the most practical way for construction teams to learn jobsite-ready Spanish in just minutes a day over 6 months.      

In this episode of BRAVE COMMERCE, Rachel Tipograph and Sarah Hofstetter speak with Amy Luke Busker, Chief Commercial Officer at Mizkan America, about what it takes to drive growth in today's increasingly complex commerce landscape.Amy shares how expanding the commercial function beyond sales and marketing is reshaping how organizations operate, and why growth requires alignment across teams. She discusses silos, shared KPIs, and how teams move from fragmented ways of working to a more unified approach. She also explores how leaders can navigate rapid change—from shifting consumer behavior to more algorithm-driven discovery—while bringing entire organizations along for the journey.Key takeawaysCommercial growth is a team sport; success comes from aligning sales, marketing, R&D, and supply chain, not operating in silos.Shared KPIs matter, but impact comes from changing how teams work, not just how performance is measured.Breaking silos starts with shared priorities, structured planning, and bringing the full organization along. Hosted on Acast. See acast.com/privacy for more information.

BONUS: Why Every Organization Reinvents Silos—And What to Do About It Today we speak with Roland Flemm, co-creator of Org Topologies and co-author of 10X Org — Powered by Org Topologies. Roland has spent decades in the trenches—first as a developer, then in infrastructure, and finally as a Scrum Master, trainer, and organizational design consultant. In this episode, he explains why even teenagers with zero corporate experience instinctively create departmental silos, why making every team faster doesn't make the whole organization faster, and how leaders can use the Org Topologies map to see their organization as it actually is—not as the org chart says it should be. From Developer to Org Designer: Four Decades of Hitting the Same Wall "I felt many, many times the limitations of organizational structures stopping me from using my common sense to make people work together in a proper way."   Roland's career spans over 40 years, starting as a developer in 1984. After a decade writing code and another decade in infrastructure, he moved into Scrum and agile coaching. But even as a highly effective Scrum Master, he kept hitting the same ceiling: local team improvements couldn't break through organizational boundaries. You could have wins with your team, but the moment you needed multiple teams to work together, someone higher up would shut it down. That frustration led him to Large-Scale Scrum (LeSS) by Bas Vodde and Craig Larman, which offered a more educated approach to multi-team collaboration—and eventually to co-creating Org Topologies as a way to help leaders see and change the structures that block real collaboration. Bas has been on the podcast to share his view on scaling Scrum with LeSS, listen to his episode here. The Hydrogen Car That Built Its Own Silos "If you don't think about your org design—the way that you want to collaborate—then something like this happens."   One of the most striking stories in Roland's book comes from the Technical University of Delft, where student engineers were thrown together to build a hydrogen racing car. These were teenagers—no corporate experience, no boss who'd worked in a traditional company. And within weeks, they'd organized themselves into departmental silos, each sticking to their specialty. The mechanical engineers stayed on their turf, the electrical engineers on theirs. It was automatic. Roland traces this instinct deep: from school, where you choose a specialty; from the army and the church, where hierarchy is the default; from society itself, where "you're a plumber, so then we know what you are." The pattern of drawing boundaries and appointing leads when faced with complexity isn't corporate culture—it's human nature. And the problem isn't that it exists. The problem is that we don't know there are alternatives. The Ferrari Effect: Why Local Speed Creates Global Congestion "It's not that people choose to do fewer things. They just push more into the system because it can handle it. And that's where things go wrong."   Roland uses a vivid analogy from the book: swapping every car on the road for a Ferrari doesn't fix traffic congestion. The same principle applies in organizations. Everyone feels faster individually—teams are delivering, sprints are moving—but the whole isn't getting better. The HealthCare.gov story makes the case dramatically: 55 vendor firms, $1.7 billion in spending, and on launch day, six people successfully enrolled. Then a ten-person cross-functional team fixed it in six weeks. Roland sees this pattern repeat in banks that adopt delivery-oriented structures like SAFe: they create value streams, but because they don't make hard choices about what not to do, the freed-up coordination capacity immediately fills with new demands. The congestion returns, just at a different level. In this segment, we talk about the Cynefin Framework.  Three Topologies: Resource, Delivery, and Adaptive "The third topology is interesting—that's where the hands and the heads are merged. They're no longer separated."   Roland walks through the Org Topologies map, each suited to different contexts:   Resource Topology — The "hands" are separated from the "heads." Coordinators design and direct; specialists execute narrow, deep tasks. This works in environments with low variability and deep technical expertise—think ASML's university-level hardware engineers, or a bank's core transaction processing team running COBOL. The focus is on utilization of expensive specialists.   Delivery Topology — Still has coordination overhead, but teams are cross-functional and can handle more complex problems end to end. A team owns the customer page and does design, testing, and deployment. This model favors speed of delivery, but breaks down when new work doesn't fit neatly onto existing value streams—like needing a retention initiative when no retention team exists. Work falls through the cracks.   Adaptive Topology — The hands and heads merge. People who coordinate can also do the work, and they self-organize around problems as they emerge. It's like a startup—"four guys and a dog in a garage"—but with hundreds of people. This model thrives in high-variability, high-learning environments where the investment in cross-training pays off because the challenges keep changing.   The key insight: none of these is "better." It's about fit for purpose. A single organization—like a large bank—might need all three topologies operating simultaneously in different parts of the business. The MADE Loop: Map, Assess, Design, Elevate "First, we all agree that the system that we're looking at is really the system that we're looking at. And then we can start talking about how to improve."   Rather than the typical transformation playbook—hire consultants, roll out a framework, hope for the best—Roland advocates for the MADE loop: Map the reality of how work actually flows (not what the org chart says), Assess whether that structure is fit for the strategic purpose, Design targeted improvements using the Org Topologies map, and Elevate through small experiments. Maybe two teams temporarily share members. Maybe one person switches team membership for a sprint. The changes are gradual, measurable, and reversible. Roland is emphatic about one principle from the book: "Own, Not Rent." Real structural change can't be outsourced to a consulting firm. Leaders have to see the system themselves—go to where the work happens, understand the flow, and make informed choices about what to change. AI Is About to Reshape the Map "As AI comes, you might want to get at least a part of that work transferred lower in the organization to more execution-oriented teams, because they can now use resources like AI to make proper decisions."   Roland makes a forward-looking point about how AI will shift the boundaries between topologies. Work that required deep specialist silos—like legal review or compliance decisions—may soon be handleable by cross-functional teams using AI tools. This means the threshold for when an adaptive or delivery topology makes sense will shift. Organizations that understand their current topology will be better positioned to adapt; those that don't will find their structures obsolete without understanding why.   About Roland Flemm   Roland Flemm is co-creator of Org Topologies and co-author of 10X Org — Powered by Org Topologies (2026) — a framework and book about elevating organizational performance through people-centered, strategy-driven redesign. He works with leaders in scale-ups and enterprises across Europe, helping them see how their org structure shapes — or blocks — their ability to learn, adapt, and deliver.   You can link with Roland Flemm on LinkedIn. Learn more about Roland's work at 10xorg and https://www.orgtopologies.com

As leaders, it's our responsibility to build connection and relationship. So why do so many of us struggle with isolation? In this episode, Alex and Ben discuss four common causes of isolation they've observed in their own lives and in the leaders they work with: Secrets, Speed, Silos, and Superhero Syndrome. They explain how these things can keep us isolated and remind us that a better way is possible as long as we're intentional about seeking it out. Information isn't the gap between failure and success—action is. Path for Growth's 1-on-1 coaching helps you create a plan and execute on what matters most for your business. Apply today at pathforgrowth.com/coaching.Episode Recap:Many leaders are incredibly connected but still deeply isolated  We were not created for isolation! What causes isolation?  Secrets separate us from meaningful connectionIs therapy helpful for isolation? Your unwillingness to slow down can keep you from being with people  If your whole life operates in silos, no one will get to know all of you Don't teach people to expect you to be a superhero If you're ready to move beyond just gathering information and start executing on what truly matters, Path for Growth's 1-on-1 coaching can help. Apply now at pathforgrowth.com/coaching.Resources:Follow the podcast on Apple or SpotifySchedule a call to learn more about Path for Growth Coaching and CommunityDownload the Free Reading GuideConnect with our Founder Alex Judd on LinkedIn and Instagram

PREVIEW FOR LATER. Peter Huessydetails China's transition from a retaliatory nuclear force to an offensive first-strike capability. He highlights the massive buildup of missile silos and the strategic alliance between China and Iran. (4)1952 B-36 OVER DC

Jonathan Schanzer reports that IDF ground troops enter Lebanon to "clean house," targeting missile silos and leadership, while secret talks explore normalization between the two nations after Hezbollah's removal. 11.1897 SAMARAKAND PERSIA

What happens when you tie a quarter of every employee's variable compensation not to sales targets, but to customer experience metrics?Agility requires more than just speed; it demands a shared purpose that translates into a unified system for listening, learning, and acting at an enterprise scale. It's about connecting every function of the business to the client's reality in real-time.Today, we are here at Medallia Experience at the Wynn Resort in Las Vegas, and we're going to talk about what it takes to transform a massive organization by moving client experience from a siloed function to the core of the enterprise operating model, tying it directly to employee compensation and billions in revenue growth.To help me discuss this topic, I'd like to welcome, Stephanie Leheta, Sr. Director, Client Experience Strategy at CIBC.About Stephanie Leheta Stephanie Leheta on LinkedIn: https://www.linkedin.com/in/stephanie-leheta-mba-ccmp-pmp-ccxp-435a8113/ Resources CIBC: https://cibc.com/Medallia: ⁠https://www.medallia.com Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://incogni.com/agile The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com/ Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://ratethispodcast.com/agileConnect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

What happens when you tie a quarter of every employee's variable compensation not to sales targets, but to customer experience metrics? Agility requires more than just speed; it demands a shared purpose that translates into a unified system for listening, learning, and acting at an enterprise scale. It's about connecting every function of the business to the client's reality in real-time. Today, we are here at Medallia Experience at the Wynn Resort in Las Vegas, and we're going to talk about what it takes to transform a massive organization by moving client experience from a siloed function to the core of the enterprise operating model, tying it directly to employee compensation and billions in revenue growth. To help me discuss this topic, I'd like to welcome, Stephanie Leheta, Sr. Director, Client Experience Strategy at CIBC. About Stephanie Leheta Stephanie Leheta on LinkedIn: https://www.linkedin.com/in/stephanie-leheta-mba-ccmp-pmp-ccxp-435a8113/ Resources CIBC: https://cibc.com/ Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://incogni.com/agile The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com/ Medallia: https://www.medallia.comEnjoyed the show? Tell us more at and give us a rating so others can find the show at: https://ratethispodcast.com/agileConnect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company