Scale Your Way

Welcome back to Season Two of the podcast! We are happy to announce that we have a brand spankin' new name: UPLEVEL YOUR AGENCY! Have you ever felt deep down like something needed to change in your business? Maybe it was an offering or a delivery process or a marketing channel? That's how I felt about our podcast. We had recorded 103 episodes of Season One and while I loved the topics and interviews, something felt off. After a lot of reflection, I realized it was the name! In this episode I dive into details around how I figured out what needed to change, what it felt like to “not know” – something I hate lol, and what to expect in future episodes.  I'm so glad that you're here and I would love for you to share this podcast with anyone who is considering growing an agency or has an agency and wants to make it work better for ALL of their people (their clients, their team and themselves too! What's in this episode: Key signs to look for when you need to make a change Strategies to figure out what actions you need to take The importance of adjusting frameworks to work for YOU What to expect in Season Two of the podcast! For full show notes, resources, and links, head to https://nicolejacksonmiller.com/104 Free Training: 3 Reasons You're An Agency Owner Who's Still Doing Client Work: https://nicolejacksonmiler.com/uplevel  Want to know when new episodes are released? Subscribe on your platform of choice so you can learn how to uplevel your agency team, operations and leadership!  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller 

We talk a lot on the podcast about delegating 50% - 90% of client work in 12 months or less and strategies for “delegating for good.” But the reality is that many times Agency Owners will need to step back into client work. When this happens it can feel so frustrating and disappointing. Thoughts pop up like – “I'm not good at running an agency” or “I'm doing something wrong.” This can send us into a downward spiral.   If this has happened to you I want you to know you're not alone. And if this hasn't happened to you yet… it will. It's normal. The important thing to know is that this isn't a “forever” thing, it's temporary. And, if you can start settling into knowing that this temporary setback is actually helping you grow, you may even start to enjoy it. What's in this episode: The number one mindset shift you must make if you're back in client work 3 tips for making being back into client work worth your while Why delegating as an agency owner can be so challenging How to create a transitional plan to getting out of client work   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/103   Agency Owner who's still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Have you outsourced different pieces of client work, but still more involved than you would like to be? Maybe you're answering a ton of team questions or jumping in to finish client projects at the last minute. Whatever it may be, one thing is true – you know you can't continue to grow the way things are currently operating.   In this episode I share exactly what to do if you're in this situation. We talk about the three areas that you must address regularly in order to allow your agency to grow and the one mistake business owners make when trying to grow their agencies.    If you feel frustrated because you've been doing all the things you “should” do to grow a team, but your agency still isn't working – you must listen to this episode! What's in this episode: How to get yourself out of client work (for good!) 3 areas to focus on that will allow your agency to grow. Why you can't “set it and forget it” when it comes to your agency operations.   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/102   Agency Owner who's still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller

Have you ever hired a team member and felt like it took forever for them to get up to speed? Maybe you had to spend hours on calls with them or felt like you couldn't close out of Slack because of all the time-sensitive questions they sent you. Looking back you know that you probably could have given them more guidance when they first started. Maybe you didn't know what information to share or didn't want to micro-manage. Whatever your reason, you know that one this is true: you need to make it easier to onboard new team members in the future! In this episode I share exactly how I help my clients create an onboarding plan so that expectations are clear and everyone is on the same page. This will save you a ton of time and make onboarding a more enjoyable experience for you and your team!  What's in this episode: The exact steps to create a bullet proof onboarding plan How to use documents you already have to make planning easy Why co-creating the plan with your team will get you better results The process for check-ins to ensure your team is on track   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/101   Agency Owner who's still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Are you an Agency Owner who's good at delegating and outsourcing, but still struggling to grow? Maybe you have team members implementing some or most of your client work, but somehow you're still working 40+ hours per week, getting sucked back into client communication, and feeling the weight of your entire business on your shoulders. If you're in this position right now, I want you to know that it's going to be ok. Seriously. This is so common when growing an agency model business and the good news is – by implementing a few shifts, you can start to see progress pretty quickly. In this episode I share the 3 biggest delegation mistakes I see Agency Owners make when growing a team. We dive into your offerings, delivery process, ideal clients and business processes to ensure everything is set up for you to delegate efficiently and effectively.   What's in this episode: 3 delegation mistakes you may be making and how to fix them How to balance short term fixes with long term strategies to get results The 1 thing you must do before hiring in another team member What spiraling up is and how it helps your business grow Why your standard operating procedures don't need to be perfect   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/100   Agency Owner who's still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.    Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Did you recently have to step back into client work after you already delegated it to a team member? Maybe a team member quit or needed more training or maybe your business took a financial hit and couldn't sustain the expense. Whatever the reason, it can feel really defeating to have to step back into doing things you thought would be off your plate forever. In today's episode, I share why Agency Owners sometimes have to step back into client work, why this doesn't mean that you have failed by ANY means, and how you can shift your mindset to make this change temporary versus permanent.    What's in this episode: 3 reasons why you may be back in client work Why it's normal to have to step back into client work The 1 key mindset shift needed to keep you moving forward 2 solutions to getting you out of client work again quickly What items to audit in your business to make delegating easier in the future   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/099   Agency Owner who's still doing client work? Access my free on-demand training to delegate client work for good: https://nicolejacksonmiller.com/uplevel   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.    Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Do your sales feel a little too “salesy”? If you've been wanting to up your sales skills and sell in a way that feels more authentic to you and your brand, then this is the episode for you. In today's episode, I had a conversation with Nikki Rausch, CEO of Sales Maven. If you want to make sure that your sales calls lead to dream clients or if you want support in raising your rates with current clients, you'll definitely want to hear Nikki's advice. We cover the common challenges that people have with sales conversations and she shares her strategies for overcoming those. She also gives advice on how to lead conversations about price increases, how to give yourself more time and energy to develop thoughtful responses and so much more.     What's in this episode: How Nikki got started in sales The biggest obstacle people have with leading sales calls Her advice for sales conversations during the transition of done for you service provider to agency owner How to step into sales conversations when you're raising your rates Leading the conversation around price increases with current clients Nikki's backtracking technique to give yourself more time for thoughtful responses   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/098   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.    Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Have you ever been in a group setting or a coaching relationship and had that moment where you raised your hand and you're like, “I don't know who to hire,” “I don't know what to charge,” “I don't know who my most ideal client is?” If you said yes to one of these questions, you aren't alone. I want to challenge you to stop asking others who to hire and what to charge. In today's episode, I'll be walking you through exactly what you can do when you face one of these moments where you're unsure. You'll learn the exact leadership strategies that my clients are using right now to spiral up and scale their business as an agency owner and CEO.   What's in this episode: Why you should focus on your strategy instead of asking for guidance A personal story about my son's first cold and what it taught me about strategy What leadership looks like as an agency owner   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/097   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.    Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

When it comes to delegating client delivery and ultimately scaling your business, are you standing in your own way? It's time to break those habits that are keeping you from spiraling up.   In today's episode, I shared the #1 thing you need to do to get out of your own way. You'll hear about the strategic and mindset shifts you may need to make for your business growth and the importance of grieving your outdated identities as you move from done-for-you service provider to agency owner and CEO.   You'll hear some of the biggest obstacles agency owners face as they spiral up and my tips for breaking the habits that are holding you hostage.    What's in this episode: The biggest obstacle my clients face in delegating client delivery The #1 thing you need to do to get out of your own way How you can break habits that are impeding your progress Why you might need a strategic shift or mindset shift Grieving your outdated identity as a business owner   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/096   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Are you doing too much? Offering too many services? Perhaps it's time to niche down and tailor your services to what you actually want to offer. Sometimes, it takes niching down to spiral up.  Meet Stacey Harris, founder and CEO of podcast production agency, Uncommonly More. After originally starting her business offering all things digital and social marketing, Stacey soon realized it was time to change up her offerings to serve the people and services she really loved providing. In this episode, Stacey details her experience of niching down. She also shares some of her best-kept secrets for growing your podcast and using it as a marketing tool for your business.    What's in this episode: How Stacey first started her podcast eight years ago Her secret behind her consistency How her podcast and business has evolved since she first started  Why she named her business Uncommonly More Signs it's time to hire support for your podcast Her most out-of-the-box strategy for promoting your podcast   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/095   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.    Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

If you want to start delegating more of your client delivery in the next year, this is the episode for you.   When most agency owners or done-for-you service providers come to me, they are usually in generally about the same place within their business. We're going to highlight exactly what that is in today's episode.   You'll also get a deeper insight into 3 strategies that are actually working right now for agency owners who want to delegate at least 50% of their client delivery in 12 months or less. You don't want to miss this one!    What's in this episode: The 3 positions most agency owners are in when I encounter them One thing that seems to be true for all agency owners and service providers The 3 strategies that are working right now for clients who want to delegate at least 50% of client delivery   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/094   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.    Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

When it comes to coaching as a means to help you grow your agency, there are times when it's supportive and times when it's not. How do you discern whether or not coaching will help you transition from done for you service provider to Agency Owner and CEO?   In today's episode, I am sharing how you'll get a better idea of if coaching is the right move for you and your business. You'll learn why it's not always the best place to start!   I also discuss what my program AGENCY does to help done for you service providers who are in this transitional period and how a program like mine can support you, your team and your clients.    What's in this episode: Why coaching isn't always the answer My recommendations if you are in the place of growing an agency  How I developed my Foundations Method How to make the Delegations Method work for you Why commitment is critical for Agency Owners   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/093   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Do you spend more time working in your business or on your business? As CEOs, it's our job to work towards our big, long-term goals for our businesses. But when you're covered up in the day-to-day operations, that can feel impossible.   As the CEO of a podcast agency, Caroline Hull has spent plenty of time “in the weeds” of client work. But as her business grew, she realized she couldn't spend all her time in the business while also working on the business. After months of preparation, she finally hired an operations manager, and that decision has made all the difference in her professional and personal life.    In today's episode, Caroline and I talked about what drove her to hire her operations manager, what the hiring process looked like, and how she found the perfect fit for her team. She's also sharing her tips for minimizing time spent training a new hire and how her operations manager has helped her maintain a more sustainable, enjoyable work-life balance.   What's in this episode: How Caroline made the decision to hire an operations manager Signs you might be spending too much energy in your business instead of on your business How an operations manager can help you maintain your personal boundaries Finding someone with the right qualifications for the role Why it can feel so difficult to release control in your business How hiring an operations manager can give you the space to scale   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/092   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.    Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Do you ever feel like you're overrun with tasks? Like your to-do list keeps growing, even though you have a team of capable people behind you? If so, you might be a task “hoarder.” Even after you've grown your team, it might feel hard to hand over the many tasks on your to-do lists. It could be that you don't feel your team is ready, that you have a hard time letting go, or that you don't know where to start. No matter the reason, you deserve a less overwhelming to-do list. In today's episode, I'm walking you through a simple exercise to determine what you can (and should) delegate within your business. I'm explaining some of the reasons you might struggle with this, and I'm also sharing my tips for making the adjustment easier for both you and your team.   What's in this episode: Why we “hoard” tasks and hesitate to delegate to our teams Releasing control of certain aspects of your business How to determine which tasks you should delegate How releasing some of these tasks can help you “spiral up” Envisioning your life without these less aligned tasks How to equip your team members to take on some of your tasks For full show notes, resources, and links, head to https://nicolejacksonmiller.com/091   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

So you know you want to scale your business, but what's the best way to do it? By offering new services? Creating a second revenue stream? Hiring more teammates?   It can feel daunting to take the next step towards growth. And deciding which route to take can be the most difficult part. The good news: You've got plenty of options. The trick is finding the best one for your business and truly committing to it.   If you're booked out or close to it, your best bet for increasing your profit and decreasing your stress is growing your agency. In today's episode, I'm breaking down how to know when you're ready, the different ways you can scale, and where to devote your precious CEO energy.   What's in this episode: How I grew my agency by helping others grow theirs Knowing when it's time to scale Where to focus your time and energy as a CEO Defining your business's strengths to find your path to growth How to know if you're avoiding the cracks in your business's foundation Crafting an agency that feels like passive revenue   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/090   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

What business wins are you celebrating this year? Every winter, I set time aside to really reflect on the year so far: what I've learned, what I've accomplished, and what I want to leave in the past. This year has been one of “birth,” both in the literal sense with having my first baby and creatively with launching new programs and offers. I'm so grateful for all the wins and lessons 2021 has brought me and my AGENCY students, and I'm excited to see what the new year holds for us all. In today's episode, I'm sharing the wins my team has achieved in the past year and the lessons we've learned along the way. I'm walking you through my three steps to reflecting on the past year, looking forward to the new one, and deciding what to leave in the past. Plus, two of my students are sharing their big business wins from 2021.   What's in this episode: Three steps to reflecting on the past year and looking forward to the new one How 2021 felt like a “year of birth” in my business and personal life Deciding what to take with you into the new year and what to release Owning what you're best at and prioritizing that in your business A few of my AGENCY members' biggest wins from 2021 and their plans for 2022   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/089   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Is it actually possible to build an agency that feels good? The good news is, yes it is. You can build an agency that feels good, not only for you but for your clients and team too.    In today's episode, we're chatting about what it looks like to build an agency that feels good. The truth is that this will look different for everyone, but what matters is that you are defining exactly what it would look like for you so you can work backward to get there.   What's in this episode: The first step in building an agency that feels good 3 specific things that may make your agency not feel good Foundational elements of your business that may need to shift Why you might have to redefine what feels good as you spiral up   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/088   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Have you ever found that a client asks you to do something out of scope and you didn't quite know how to respond? You thought, “I don't want to make my clients unhappy, I don't want to put more on my team and make them unhappy,” so you went ahead and did the work yourself.    In today's episode, we're talking about what scope creep is and more importantly, what to do when it happens to make sure you're taking care of your clients, your team and yourself too. You'll learn a framework that I teach inside of my program AGENCY to help combat scope creep.    What's in this episode: The upsides and downsides of prioritizing your people One of the biggest reasons people dislike the agency business model My advice on transitioning from done for you service provider to agency owner How to manage expectations and scope creep   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/087   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Hiring can be intimidating. But for socially conscious business owners, it's also one of our greatest opportunities to combat inequity and injustice in the workplace. When she made the leap from hiring contractors to hiring employees, Meg Baker knew she wanted to create a workplace where everyone felt empowered and supported. Through being open about her values and asking the big, uncomfortable questions–both of her employees and of her clients–she's been able to foster equity in her business and help other CEOs do the same. In today's episode, Meg is sharing her journey on hiring the right team, and creating a work environment that prioritizes diversity, equity, and inclusion. She opens up about her own experience being held accountable as a business owner and how it helped shape her business and processes today. Plus, we're talking about being open with your values online, especially if you want to hire like-minded people.   What's in this episode: How Meg found her passion for equity in the workplace Why you should be up-front with your values in your business Attracting clients and employees who are aligned with your values Why it's important to ask the big, uncomfortable questions Transactional leadership versus transformational leadership When to make the leap from hiring contractors to hiring employees   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/086   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

What are you most grateful for in 2021? As we wrap up a year and head into a new one, I always like to take time to reflect upon what I've learned over the course of the year.   In this episode, I get personal as I share a few of my own reflections about this year and what (and who) I am most grateful for.    You'll also get a glimpse into learning lessons that I encountered that helped me realize that it's okay to relinquish control sometimes.    What's in this episode: Why I like to take time to reflect on my past What I am most grateful for in 2021 The biggest lesson I learned about letting go of control Why you have to embrace challenges to experience the beauty of joy   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/085   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Growing an agency, like any business, comes with its woes. Is it possible to scale your agency without growing pains?    In this episode, we're exploring the most common growing pains that are connected with being an agency owner and stepping into the CEO role of your business. You'll hear about the 4 ways to help mitigate the pain and discomfort that come along with the growth of your business. If you've been wanting to grow an agency but are worried about the frustration, overwhelm and anxiety that comes along with it, this is the episode for you!    What's in this episode: The growing pains that tend to pop up when you build an agency  An important question to start with when it comes to dealing with growing pains The 4 ways to mitigate the discomfort of growth   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/084   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Are you ready to step out of the day-to-day management of your business and actually run your business? Are you utilizing your managers to help you achieve that goal? In this episode, I am breaking down some of the habits that cause leaders to struggle with moving forward and how managers can support you in that. You'll learn why you should consider making a “how to deal with me” document to help you stop getting stuck in the cycle of getting in the middle of your team's work.    What's in this episode: How to use your manager for support in getting things off your plate The habits that cause leaders to struggle with moving forward The “how to deal with me” document How your team can help you build this all-encompassing document   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/083   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.    Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Part of starting your own agency is creating a team you'd love to work on. And sometimes, that means doing things a little differently than the corporate world.   When copywriter Annie Bacher joined my program AGENCY, she had only recently decided to build a team. In reflecting on her past agency experiences, she realized she had the power to create a team that functioned differently and really get her teammates on board with her vision. In today's episode, Annie is sharing her journey from corporate agency to solo copywriting and eventually to running her own team. We discussed how your team can help you find balance with client communication and how outsourcing part of your workload can create freedom and flexibility in your schedule.   What's in this episode: How Annie started copywriting and decided to grow her team Making the internet a more “human” place through copywriting How Annie's experience in an agency shaped her own business Finding balance in your client connections and communication Why it's powerful to get your team on board with your long-term vision How Annie's team helps her minimize her workload and experience time freedom   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/082   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Are you hesitant to call your business an agency? Or maybe you've heard horror stories from people trying to grow their businesses as an agency? I know when I was growing my business, there was a part of me that was hesitant to call my company an “Agency.” What I realized is that the reason most agencies did not work is because they did not prioritize leading their team with intention and great communication. In today's episode, I'm sharing some of the misconceptions around businesses that operate as agencies and why company culture is so important to changing the conversation and misconceptions around agencies.    What's in this episode: How I found myself the owner of an Agency Some of the hesitations I had around agencies How company culture can affect client delivery Why leadership is key to growing a successful Agency The power you have to change the conversations around agencies   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/081   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

When you think about delegating work, do you ever think, “But I like doing this!” It's very common as you begin making the transition from implementer to CEO to feel uncomfortable. After all, you built your business by doing the work, but it's not a long term solution. In this episode, I'm sharing the mindset shifts you need to make to move from implementer to CEO and how you can begin to think creatively about delegating client work instead of taking the work on yourself.   What's in this episode: Why it's natural to feel a stretch when moving into the CEO role The mindset shifts you need to make as a CEO How doing the work yourself can actually be detrimental to your team The habits you need to change to be a CEO Why having a delegation strategy is important  The power of pausing before action   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/080   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.    Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Learning how to lead your managers and implementers is a key part of running your business. In this episode, I am picking back up where I left off in the last episode and talking about more transitions that are helpful as you move from leading implementers to managers on your team. You'll hear about why I don't believe in the notion that feelings don't belong at work and why you need to honor your feelings (and those of your team members) to create a safe space for everyone.   What's in this episode: A recap of part one of this series Why you should show up how you want your team to show up The importance of honoring your feelings in the workplace (and allowing others to too) Why you have to let your team lead in their own way The magic that can happen when you lean in How to create a safe space for feedback   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/079   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Managing the managers on your team requires an entirely different skill set than managing the implementers on your team. As you step into that role of agency owner and CEO you'll soon realize that you have to break a few habits that you've formed and start forming new ones to be able to empower your team to run your business. In this episode, I am uncovering the two major transitions to consider as you start to lead managers. You'll learn why this is vastly different from managing implementers and why this can feel like a difficult transition.  What's in this episode: Why managing managers versus implementers can feel different The 2 major transitions to consider How to support your team in solving their problems What it means to become a coach for your team How to cultivate a culture that promotes team members coming to the table with solutions How to teach your team to make judgment calls   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/078   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

How can you be intentional about doing less? As an agency owner, this is something you'll come up against time and time again.   In this episode, we're talking all about the art of doing less. This is a practice you'll have to work on undoubtedly through your journey as an entrepreneur and it's something I still work on too.   What's in this episode: Why you need to develop a practice around doing less How to give yourself permission to tend to your own needs (without having to defend it) Why you need boundaries Boundaries you can create to help you do less How to break bad habits (and a post-it note strategy to help) Why you should redefine the word “work”   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/076   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.    Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.   

Do you dread the process of hiring? You might know that it's time to bring on additional support but the thought of having to create the job posting, interview candidates and everything else that comes along with hiring has you feeling stuck…   If this is you, you aren't alone. A lot of people run into this when hiring and there are a few reasons why you might be feeling this way. In this episode, I am uncovering why you might be putting off hiring and what you can do to make the process better for you. What's in this episode: Why you might be dreading the hiring process How to move forward if you haven't been looking forward to hiring Why hiring is a good investment of your time Two questions to ask yourself during the hiring process My concept of spiraling up and how it relates to hiring   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/076   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.    Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

If the thought of scaling your agency leaves you feeling queasy you aren't alone. In fact, I've seen this feeling come up time and time again for entrepreneurs who'd rather just throw it all away and start over. In this episode, I am debunking what it looks like to scale. I'll also be sharing tips on what to do if you find yourself in this place where you don't want to scale your agency.  What's in this episode: Why many entrepreneurs fear “scaling their business” The fears that tend to come up around growth and scaling How challenges are a part of business (and life) 3 tips to get client delivery off of your plate    For full show notes, resources, and links, head to https://nicolejacksonmiller.com/075   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.    Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Are you ready to shift patterns of behavior that are no longer serving you?  If you said yes, then this is the episode for you. In this episode, I was joined by Stephanie Woodward, certified leadership coach, Enneagram Practitioner and founder of Agency II Change.  What's in this episode: How fear can be a driver in leadership and management and the ripple effect this has Challenges that arise in the workforce that Enneagram can help with How she shares the Enneagram with clients without putting them into a box An overview of the 9 core Enneagram types The biggest transformations she's seen when people learn about their archetype and Enneagram How learning her Enneagram has helped her leadership    For full show notes, resources, and links, head to https://nicolejacksonmiller.com/074   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Have you ever found yourself in this rut? With the idea that no matter how much money your business makes or how many clients you take on, you still won't be able to pay yourself more? In this episode, I'm uncovering how to rethink your costs as a business owner and why it's important to reframe your CEO pay into the category of an overhead expense instead of a direct cost. What's in this episode: The difference in decision making when you're involved in client delivery The 2 things you must do when stepping into the role of agency owner The transition of your CEO pay as an overhead expense vs. a direct cost How you can make this transition work for you My advice around breaking habits that aren't helping you with this goal   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/073   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Ever had a thought pop up in your head that sounds something like this, “I'm not good at delegating,” “delegating is not for me, I'm not quite sure how to do it,” if so, this is the episode for you. In this episode, I am talking about some of the signs that you might be having some issues with delegating in your business and walking you through solutions to help you start delegating successfully.  What's in this episode: Symptoms that you might be struggling with delegation  The most common issues I see with delegating The solutions to help you begin the delegation process   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/072   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

You know you need processes in place to grow your team, but how will you ever begin to create them when you can't find the time? This is just one of many hurdles that my clients often face when they are attempting to put better processes and systems in place within their agency. In this episode, I talk about why we often struggle to create processes for our business and the challenges people face when putting procedures in place. I also walk you through how you can begin to put standard operating procedures in place when you don't have any time to spare.  What's in this episode: Why you might be struggling to create processes for your business The good news about creating standard operating procedures  The biggest challenges of creating processes for your business How to create systems when you have zero time on your hands   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/071   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

When you hear people talk about taking time off, do you wonder HOW they do it? After all, you might be the one responsible for the day to day operations of managing your clients and team and this makes the idea of vacation sound like some sort of fantasy.  In this episode, I am sharing the two areas you have to examine if you're ready to take a step away from your business and want to ensure that things can run smoothly while you take a break. What's in this episode: What it looks like to be in the place of spiraling up The identity of being a done for you service provider plus team Two areas to examine if you want to step back from your business (and keep it running without you) Limiting beliefs people have about stepping into the CEO and Agency Owner role What you want to pay attention to when spiraling up in your business   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/070   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.    Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

When looking for support for your business growth, you might have considered a group program or 1:1 support… For many entrepreneurs, 1:1 support seems to be the preferred method. In this episode, I am sharing why I believe group programs are superior to one on one coaching. I break down the 3 common reasons why people tend to want to stay out of group programs and why my program, AGENCY, doesn't include 1:1 support. What's in this episode: Why my program doesn't include 1:1 support The 3 main reasons why people try to stay away from group programs The components that a group program needs to be successful   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/069   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.    Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Are you an agency owner who craves the idea of having a personal brand too? It might be simpler than you think. In this episode, I am debunking the myth that you have to choose one or the other. You'll hear about how you can make this work by having a crystal clear focus and the first step you should take if you want to grow your personal brand.   What's in this episode: Why you have to have a clear focus to make this work The first step in growing your personal brand while having an agency Challenges people encounter when growing a personal brand   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/068   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Do you ever put on a favorite pair of jeans or a blazer and it completely shifts how you feel?  There's a real connection between our clothes and the energetic shifts it can bring to our life and work. In this episode, I talk with my good friend, personal stylist, Nicole Otchy.   What's in this episode: How Nicole got started in personal styling The evolvement of her clients and her niche Themes she noticed that were holding people back from being themselves How she sees imposter syndrome come up in her work How a focus on personal styling correlates to time and showing up Steps she takes her clients through to identify their personal style   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/067 Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Feeling stuck in between the identities of being a done-for-you service provider versus an Agency Owner and CEO? In this episode, we're going to talk about how to commit to owning the Agency Owner identity. I share some of the key indicators of being a CEO and Agency Owner versus a done-for-you service provider or a done-for-you service provider with a team. What's in this episode: What the identity of a done-for-you service provider looks like The role of an Agency Owner and CEO Being stuck in between the identity of done for you service provider and Agency Owner Why you need a transitional plan in place to step into your identity of Agency Owner and CEO Blocks that come up when stepping into the Agency Owner role   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/066 Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Are you doing the thing that you really want to be doing? This is something I believe we all should be considering as we run our businesses.  In this episode, I was joined by Jamie Jensen, she's an incredible award-winning screenwriter, a copywriter for hire, former agency owner and a great friend of mine. Jamie realized while running her business that she didn't want to be an agency owner, instead, she took a leap of faith to dismantle her agency and follow the path she felt called to. What's in this episode: What led to Jamie starting her own business How she knew she wanted to set up for scaling from the beginning  Jamie's biggest lesson in growing an agency Her process and reasoning behind dismantling her business How to communicate your boundaries  For full show notes, resources, and links, head to https://nicolejacksonmiller.com/064 Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Do you want to serve clients who rave about your team, your company and your services? This episode is all about creating a relationship with clients that keeps them happy and satisfied for the long run. I share some of the foundational elements that will help you with creating happy clients. I also talk about why you actually have to do less to spiral up.  What's in this episode: Fears that entrepreneurs deal with around making their clients happy Why you need to let go of hesitations around delegation Why you have to learn to do less How self-sabotage can come up in your business The first thing you have to do to get happier clients For full show notes, resources, and links, head to https://nicolejacksonmiller.com/064 Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

For a lot of the agency owners that I work with, hiring can be this big scary obstacle. Between employment laws, taxes and feeling prepared financially, it can be a big hurdle for business owners. In this episode, I brought back Amy Bradbury from episodes 10 and 52 of the podcast. Amy is the founder and CEO of Empowered Profit, a full-service accounting agency for online entrepreneurs.   What's in this episode:   Her advice for getting the best ROI on your first hire Why you should become less reliant on each individual client Her advice around bringing on an employee vs. a contractor Overwhelm that people experience when hiring employees What you need to know about part-time vs. full-time employment  The true costs of hiring an employee (hint: it's less than you think!) How her team supports clients in hiring employees For full show notes, resources, and links, head to https://nicolejacksonmiller.com/063   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I'm implementing in my own business and with my clients.  Let's be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

One thing that people often get stuck with is delegating client delivery. Perhaps you’ve hired someone but you still feel stranded in client work.  In this episode, I talk about why you might be experiencing this and how you can begin to shift into more of an agency owner identity and start delegating profitably. What’s in this episode: What it looks like to struggle with delegating client delivery What it means to delegate profitably How to close the gap of struggling with client delivery What typically happens when you struggle to claim the identity of an agency The differences between a done-for-you service provider and an agency owner For full show notes, resources, and links, head to https://nicolejacksonmiller.com/062 Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.  Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Technology is ever evolving so don’t let your sales process fall behind! Business owners and large corporations alike are transitioning to this new sales model of selling via direct message (DM). In this episode, I was joined by Candace Chatman, a Business Strategist and Direct Message Sales Coach. Candace is brilliant when it comes to sales strategy, finding and attracting the right clients into your DMs and selling high-ticket items all via direct message. What’s in this episode: What Candace does as a Business Strategist and Direct Message Sales Coach The difference in selling on sales calls vs. DMs How to get the right potential clients into your DMs What type of content you need to create to start the sales process How to leverage conversations and direct them all back to your direct messages The #1 thing business owners get wrong when selling through DMs Why you should audit your current sales process For full show notes, resources, and links, head to https://nicolejacksonmiller.com/061 Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.  Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.   

Are you running into hiccups as you try to scale from done-for-you service provider to CEO of your agency?  In this episode, I talk about the one mistake I see virtual assistants, online business managers and project managers make as they try to scale into an agency.   What’s in this episode: The 4 foundational methods you need in place to scale an agency model business The biggest mistake I see from assistant and managerial service businesses Signs that you don’t have a scalable offer in place What makes a scalable offering Examples of service offerings that work well   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/060 Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.  Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

We’re checking back in with Caroline Hull of Wild Home Podcasting. This episode is a part of an ongoing series I’ve been doing with Caroline over the past year so if you haven’t heard the first three episodes in this series, go back and take a listen. In this series we’ve covered building and hiring a team, prepping for maternity leave and how maternity leave went. In this episode, Caroline and I have a chat about what changes have happened since our last conversation and she updates us about what she’s implemented in her business. She shares a deep dive into how she overcame the mindset challenges of raising her prices and how switching project management tools increased team productivity.    What’s in this episode: What Caroline’s implemented since our last conversation How changing project management tools impacted productivity and team management The mindset hurdle of raising her prices and what led her to take action Why you should optimize packages for what will be better for clients and your team  Why Caroline brought on a VA and the process behind that How she’s been able to delegate tasks using team members existing skill sets  What she’s learned about stepping into the CEO role   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/059   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.  Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Do you struggle to delegate tasks to your team? A lot of agency owners go through tough delegation phases as they spiral up and scale their businesses. In this episode, I talk about delegation: why you need it, how it can support you as an agency owner, how to relinquish control and the hidden gems that can emerge when you stop being the bottleneck on your team.   What’s in this episode: Pitfalls people have around delegating How scaling leads to spiraling up What people tend to realize when they delegate Why you need to stop operating in the done-for-you service provider mode The agency owner and CEO identity   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/058   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.  Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Every business is unique but when you’re building your done-for-you service-based business you might be curious, “how long will it actually take me to scale this business?”  In this episode, I talk about the expectations of the time frame of growing and scaling your business. I walked through the different stages that I see my clients going through so you could have a better understanding of what the process looks like for service providers who run both large and small agencies.  You’ll learn about the three different phases of running, growing and scaling your business and the things that you need to keep in mind at every phase to help you scale your way.    What’s in this episode: The 3 different phases of running, growing and scaling a business How you can measure the success of your services Why you have to decide on your business model What stabilization looks like in your business Why you need to start thinking like a leader   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.  Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Today’s guest is one of my clients and someone I am excited to share with you, Carli Anna. Carli is a Brand Strategist and Coach for creatives pivoting into passive income.  We started working together over a year ago and she’s had some pretty incredible results since joining The CEO Roundtable. Carli has overcome negative mindsets and went from being burnt out, working all the time (sometimes up to 65+ hours a week) to working 20 hours a week (while having a baby). Not only that, but she increased her revenue from $110,000 to $210,000 while also increasing her profit from $55,000 to $143,000. You’ll hear what her business looked like before joining The CEO Roundtable and the things she started implementing to get her business into good shape. Carli gives us her insight into the changes she’s made with her time, money and impact and how she shifted an offering to make it available to more clients. She also shares how getting clear on her ideal clients has helped her as she’s grown her business.    What’s in this episode: What helped Carli move so quickly when implementing things in her business What her business looked like before joining The CEO Roundtable How Carli shifted her offerings to attract more clients  What her course is and how she came up with the idea to create it Where Carli hopes her business will be a year from now For full show notes, resources, and links, head to https://nicolejacksonmiller.com/018 Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.  Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

In today’s episode, I am talking about how to identify when a team member is underperforming. As a service provider, there will likely come a time when you have to deal with a team member who is underperforming. This is actually an opportunity for you… You might be wondering, how is that? Underperforming team members in your business can be a symptom of a bigger problem.  You’ll learn what steps you can take when you notice underperformance, and how to get to the root cause of the issue - things like communication errors, unclear expectations or confusion about a project. These things can actually help you to see which processes in your business need more attention. I also touch on how navigating these challenges can help you to develop better leadership skills as a business owner.  What’s in this episode: What it looks like for a team member to be underperforming Why you need to take time to assess and analyze your systems during this process Steps to take when you notice a team member is underperforming Why Nicole challenges the statement, “hire slow, fire fast”   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/015   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.  Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.  

Today I had the pleasure of chatting with Tasha Booth, the Founder and CEO of The Launch Guild, an agency that supports established coaches and course creators, and Coach to Online Support Professionals .   Tasha and I met a few years ago when she joined my mastermind program, The CEO Roundtable. Let me tell you one thing about Tasha: when she sets her mind to something -- she gets it done! In this episode, she shares her secret for getting things accomplished and what her business looked like before joining The CEO Roundtable.   You’ll hear how she went from making $40K in revenue to making nearly half a million dollars! She shares her tips for how she achieved growth so quickly and her journey of going from a virtual assistant to leading a team of 18 in her agency.    What’s in this episode: How Tasha got into the online business space Her secret for getting things done 3 changes she made to stop being a bottleneck to her team How she decides when and who to hire for The Launch Guild A look at how her money, time and impact has evolved over time How her podcast helped to expand her reach and grow her email list  Tasha’s phrase of the year, “Simplify to amplify my impact.” For full show notes, resources, and links, head to https://nicolejacksonmiller.com/012   Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency   Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients.  Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.