Podcasts about Scope creep

Points of Interest1:14 – 2:53 – Introduction: Marcel introduces Tiffany, who explains her firm's mission to help agencies use contracts as strategic tools rather than just legal formalities.3:06 – 4:08 – Why Contracts Get a Bad Rap: Many agencies view contracts purely as legal protection, missing their potential to strengthen client relationships and reduce future conflicts.4:38 – 6:02 – Misguided Legal Focus: Agencies often waste time on low-risk legal scenarios instead of focusing on practical issues that more commonly disrupt projects, like miscommunication.7:01 – 8:56 – Real Risks Are Operational: Most issues arise not from lawsuits, but from unclear responsibilities and client misunderstandings about what's required to get good results.9:02 – 11:07 – Contracts Should Reflect Reality: A "Goldilocks" contract—just right for the business context—is more effective than copying generic templates that don't fit the agency's operations.11:13 – 13:13 – Understand Common Failure Points: Agencies need to identify real-world issues (like IP problems or client-supplied content) and structure contracts to prevent and address them clearly.15:31 – 17:00 – Matching Pricing Models to Scope: Marcel introduces the Pricing Model Quadrant to explore how pricing (time-based, deliverables, outcomes) should guide how scope is documented.18:01 – 20:21 – Miscommunication in Scope Documents: Flexible contracts often fail when salespeople write scopes conversationally, leading to misinterpretation by delivery teams or clients.21:11 – 22:47 – Internal Clarity is Just as Vital: Clear scopes benefit internal teams too—so account and project managers can make aligned decisions without relying on secondhand info.23:00 – 24:49 – Scope Creep and Change Requests: Knowing the pricing model helps teams respond consistently to client requests—whether that means upselling time or renegotiating scope.26:27 – 29:30 – Trust Reduces Contracting Pain: Tiffany shares that as client trust grows, they move from demanding rigid scopes to preferring flexible, time-based arrangements, simplifying collaboration.Show NotesDevant WebsiteBook:Deal MakersEssential Contract Drafting Skills: A Practical GuideYouTubeEmail: tiffany.kemp@devant.co.ukLove the PodcastLeave us a review here.

In this episode, Chip and Gini delve into the topic of scope creep in agencies.

Episode Highlights[00:01] Meet Angie Boynton, Contract Law ExpertAngie shares her journey from litigator to contract law specialist—and why she believes contracts are the foundation of every business relationship.[06:12] Contracts Are About Clarity, Not CombatContracts aren't swords or shields—they're the structure for how two people agree to work together. Angie explains why mission-driven coaches need to shift how they think about legal agreements.[10:47] Why “Borrowed Contracts” Can Cost You EverythingAngie shares real examples of coaches posting online asking for contract templates—even after landing their “dream client”—and why this approach is dangerously short-sighted.[13:59] What Happens When a Client Refuses to Sign?Ryan and Angie explore how your contract should reflect your values—and how to respond when a prospect won't agree to your terms.[17:03] Scope Creep and the Danger of OvergivingThe most common boundary violation in coaching: doing more than you agreed to. Angie breaks down how to protect yourself without compromising service.[19:45] The Five Clauses Every Coaching Contract Should IncludeAngie walks through her 5 must-haves in every agreement:Correct Legal Name (and what to do if you use a DBA)Confidentiality Language (to protect your IP and your client's privacy)Force Majeure Clause (what happens when life happens)Clear Obligations (for both coach and client)End Date (so you know when your responsibilities are complete)[44:52] The Truth About “Lifetime Access”Angie shares how to define and limit “lifetime access” in a way that's legally clear and doesn't trap you in unrealistic client expectations.Links Mentioned:Free Contract Download + IP Risk QuizGet Angie's client agreement template and take her copycat risk quiz at: www.happyatlaw.com

In this episode, Tackling Scope Creep: People, Process, & Courage, we're diving into how to protect our projects, keep our sanity, and build stronger teams in the process.Episode outlineIntroCore conceptsThe People Side: Assertiveness and Stakeholder Boundaries The Process Side: Change Control Systems (Hard Skills/PM Tools)The Progress Side: Leading with Clarity Under Pressure Summary & ClosingGodspeed y'all,Kevin

There's a lot of noise out there about “scope creep” in healthcare. But instead of letting fear and false narratives distract us, it's time to shift our focus to what really matters.In this episode, I'm breaking down five powerful areas where PAs should be putting their energy:Building strong, trust-based patient relationshipsInvesting in ongoing professional developmentCultivating mentorship and sponsorshipSetting and maintaining healthy boundariesAdvocating for the PA professionThese are the things that truly move the needle—for our careers, our patients, and our collective future as PAs.Resources & Links

In this episode of, "Power Minutes for Project Managers," we learn how to push back on scope creep and master the art of saying no, without actually saying no. #ProjectManagement #ScopeCreep #Leadership #RiskManagement #SoftSkills 

Send Katie a Text Message!! In this Strategy Session, we break down essential project management strategies to help interior The #1 mistake designers make that leads to project chaos—and how to avoid it.Ready to streamline your projects, increase efficiency, and maximize profits?Don't miss this power-packed episode—your future self (and clients) will thank you.Pro Tip: Adding project management services can significantly boost your firm's profitability and client satisfaction. Start with small steps and refine your process as you gain experience.See full show notes and resources mentioned in this episode athttps://successbydesign.coach/podcast/b/how-interior-designers-can-execute-scale-and-boost-profitsWant a Plug-and-Play Workflow?Let's build a custom project management system for your firm. Book a 1:1 strategy session with Katie to create a workflow that streamlines your projects and maximizes your revenue.

In this episode, we tackle scope creep - that slow, sneaky project killer that eats away at your profit, burns you out, and leaves you resenting even your best clients. Learn practical scripts and strategies to maintain clear boundaries while preserving great client relationships.I hope you enhoy the episodeBeth xxEpisode Highlights:• Why scope creep happens (hint: it's rarely because clients are trying to take advantage) • Three steps to prevent and manage scope creep effectively • Real-life scripts for common client scenarios • How to say "yes" while still protecting your time and profit • Alternative service options for clients who need extra workKey Takeaways:✨ Set clear expectations from day one ✨ Respond confidently in the moment with prepared scripts ✨ Offer paid solutions for additional requests ✨ Frame boundaries as part of your professional process ✨ Always provide a path forwardReal-Life Scripts for:• The "quick favor" request • Mid-project change requests • Last-minute design changes • Timeline adjustments • Additional design optionsPerfect For:• Designers struggling with scope creep • Business owners setting boundaries • Anyone who finds it hard to say no • Designers who undercharge for extra work • Studio owners refining their processes Want to work together? Here are the ways I can help you in your business. 1.Sign up to our MAILING LIST where each month you will receive helpful business tips straight to your inbox 2. Start a HEALTH CHECK today. We will work together for 8 weeks and improve your systems and processes.I only have 8 spots available every month. 3. Start my course THE PROCESS so you know exactly what to do when in your interior design studio. 4. Have a look at THE RESOURCE STOCKROOM - this is where you will find our short courses and free resources to help you run a better interior design studio 5. Want to use our tool MTTD in your studio? Start your FREE 30 DAY TRIAL today.

Today Andy visits the Fable Factory and chats with cool music guy Reed Reimer! They chat about Christmas music, Table top games, multi-media projects, and D&D Open Game Licenses. Reed also talks about his collabs with Benjamin Emory Larson, making a Zombie Opera, Cthulu Dreamt, and Eldritch horrors! Reed also teaches Andy about the concept of Scope Creep. If you like what you're hearing you can support Beyond Synth on Patreon: www.patreon.com/beyondsynth or PayPal: www.paypal.com/paypalme/beyondsynth Check out REED REIMER here: https://soundcloud.com/reedreimer https://www.instagram.com/reimerpdx/ https://reimerandlarson.bandcamp.com/ https://open.spotify.com/artist/54bUKwAaWfbpsGOLk0Dmg8 FABLE FACTORY: https://fablefactory.bandcamp.com/ Today's Playlist: Reed Reimer - “Sorca” Reed Reimer & Benjamin Emory Larson - “All I Want for Christmas (feat. Savannah Smith)” Cthulhu Dreamt - “Exploring the Base (Act 1)” Reed Reimer & Benjamin Emory Larson - “The Agency” Reed Reimer - “Blue Monday (cover)” Reed Reimer - “Into the Deep Forest” Reed Reimer - “Stepping Off The Train”

Tricky Clients Emergengy Toolkit: https://freelancelifestyle.podia.com/the-tricky-client-emergency-toolkit    Follow me on Instagram Follow me on Bluesky Email: hello@emmacossey.com  Come join us in the free Freelance Lifestylers Facebook group Want more support? Check out the Freelance Lifestyle School courses and membership.

This week, Tyler focuses on the importance of tracking hours and managing projects effectively to ensure profitability. He discusses strategies for budgeting, scheduling, and holding trades accountable to avoid cost overruns and maximize margins.   The Modern Craftsman: linktr.ee/moderncraftsmanpodcast Find Our Hosts:  Tyler Grace  Podcast Produced By: Motif Media Tyler's Top Blogs: How I Started My Business Books that Build Site Protection Principles My Preconstruction Process: Part 1 Becoming Proficient in Multiple Trades

Why are the AMA and the AAPA Fighting? PA2 Olivia Quinby, PA2 Raginya Handoo, PA2 Julie Vuong, and M4 Katie Higham-Kessler dig into the intense ‘scope creep' debate between the American Medical Association ("Scope creep will destroy everything!") and the American Association of Physician Assistants ("WTF we're just trying to fill the gaps, bro!"). They discuss arguments from both sides about non-physician practice rights and the impacts on healthcare quality and access. And then there's this question: should this rivalry break out into the patients' view, what will it mean for their trust in a system many already find untrustworthy? Meanwhile, listener Olivia, a hopeful PA student herself and fearing that she missed the mark this year, seeks advice on strengthening her application while she waits to hear back from her schools. The hosts provide personal insights and practical tips on standing out in PA school applications, focusing on experiences, recommendation letters, and writing skills. We've all been there, Olivia–hang tight!

High ticket projects which I define it as a project anywhere from $25K to $300K and everything in between require more sophistication in several areas to protect yourself as a business owner. High ticket projects are normally devlievered over the course of several months and for multi-six figure projects, those can extend beyond a year and even up to 3 years. While the big project numbers I just shared likely sounds amazing, there are several things that make this type of business more complicated. I have 5 watchouts to cover with you in this training episode. 1) Longer Sales Cycle 2) Pricing 3) Scope Creep 4) Project Management 5) Advance Cash Flow Techniques Required This episode is an example of things that I help my clients with regularly and demonstrates how I teach and train.  May I support you as your grow your consulting business? There are three ways we can get started:

In this episode, we dive into a challenge that both service-based and product-based business owners often face: finding the balance between offering exceptional service and protecting yourself from being taken advantage of. If you've ever struggled to know whether you're truly going above and beyond or simply doing too much, this episode will give you the answers. We explore the delicate line between delivering great value and maintaining boundaries that ensure your business remains sustainable. You'll gain practical strategies for setting clear boundaries, confidently communicating your worth, and handling clients who overstep. What You'll Learn in This Episode: Going Above and Beyond vs. Being Taken Advantage Of We define what it truly means to go above and beyond for your clients, and how to recognize when you're being taken advantage of. Learn the signs that it's time to assert your boundaries. Setting Clear Expectations from the Start Discover how clear communication, contracts, and outlining scope, timelines, and deliverables upfront can prevent misunderstandings and scope creep. The Importance of Knowing and Owning Your Value Many business owners, especially creatives, tend to over-deliver or undercharge. Learn how to maintain confidence in your value and set pricing that reflects the true worth of your work. When to Push Back on Client Requests Learn how to professionally handle situations when a client asks for more than what was agreed upon. We'll guide you on how to have these important conversations without damaging the relationship. How to Offer Exceptional Service Without Burning Out Understand how to go above and beyond in a way that's sustainable. Learn to provide value without overextending yourself, keeping your clients happy without compromising your own well-being. Dealing with Difficult Clients Some clients don't respect boundaries, no matter how clear you are. We'll share strategies for managing challenging client relationships, and when it's perhaps time to consider letting them go. Key Takeaways: Offering exceptional service doesn't mean sacrificing your time, value, or business goals. Setting clear boundaries and communicating them from the start is essential for a sustainable business. Knowing your value gives you the confidence to set prices that reflect your worth and say no to clients who don't. Handling difficult clients with professionalism can protect your time, energy, and overall business health. Resources Mentioned: Free Guide: Fully Embrace Your Value – DOWNLOAD this free guide that helps you confidently communicate your worth and maintain strong boundaries in your business. Contact Us: Instagram: @philippacraddock Email: hello@philippacraddock.com  Ask a Question: Have a question? Ask HERE, and we might feature it in a future newsletter or podcast episode! Thank you so much for listening, and I hope you find this episode helpful in finding that balance between going above and beyond and protecting your time, energy, and business.  

Send us a textIn this episode of the Boss Responses podcast, host Treasa Edmond and guest co-host Lizzie Davey delve into effective strategies for managing scope creep and handling client feedback delays. They share their experiences and provide actionable advice such as setting strict project boundaries, clarifying feedback deadlines, and demonstrating expertise early on to establish respect and professional relationships. Tune in to learn how to protect your business while fostering better client interactions through honest conversations and robust contracts.About Our GuestLizzie Davey is a Brighton-based copywriter and content strategist with a love for tea, gin, and a knack for taking brands to new heights. With 10 years of experience in marketing, SaaS, and ecommerce, she's helped some of the biggest names in the industry attract and convert their ideal audience. Known for her conversational tone and actionable advice, Lizzie's content is anything but fluffy. Fun fact: she's an identical twin, has done the world's highest bungy jump, and even used to race donkeys!Links You Might WantCheck out Lizzie's Resources for Freelance WritersConnect with Lizzie on LinkedIn Support the showThank you for taking time out of your busy day to listen to Boss Responses. This podcast is a passion project that comes from years of helping freelancers shape a business that supports the lifestyle they want. Have a question you'd like answered? Send it to info@bossresponses.com If you'd like to support the podcast, click that link above. Those lattes help keep us going and are much appreciated!

In this episode of Peacebuilding with Dr. Pollack, William shares his experience of being contracted to develop software for a school, only to face constant requests for additional features that weren't part of the original agreement. Struggling to balance client satisfaction and his own workload, William seeks advice on how to handle scope creep and how to ask for fair compensation for the extra work.Please visit our website to get more information: https://pollackpeacebuilding.com/Host: Dr. Jeremy Pollack from Pollack Peacebuilding Systems More from Dr. Pollack: Peaceful Leaders Academy Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict FREE e-book: The Ultimate 12-Step Guide to Coworker Mediation: Free Ebook - Pollack Peacebuilding Systems Connect with Dr. Pollack on social media: Facebook | Twitter | YouTube | LinkedIn

Welcome to Truth, Lies & Work, the award-winning psychology podcast brought to you by the HubSpot Podcast Network. Join hosts Leanne Elliott, chartered psychologist, and Al Elliott, business owner, as they dive into the latest trends, insights, and practical advice to help you navigate the world of work. In today's episode, we're giving you a crash course in technology careers. Whether you're looking to break into the industry, considering a career change, or simply curious about the tech world, this episode is packed with invaluable insights. We're joined by John White and Nick Korte, co-hosts of the Nerd Journey podcast, who share their decades of combined experience in various tech roles. They discuss what it really takes to build a successful career in the tech sector. Key Topics Covered: The Wide Range of Tech Roles Getting Started in Tech The Importance of Tinkering and Curiosity The Reality of Tech Interviews Salary Insights and Career Progression Navigating Tech Company Culture Staying Relevant in a Rapidly Evolving Field Personal Stories Resources Mentioned by John and Nick Episodes on the Principal Engineer Role: For a list of discussions on the principal engineer role and its significance in the industry, visit Principal Engineer Episodes. Max Kanat-Alexander (3 Episodes): Part 1: Embracing the Open Source Spirit Part 2: Succession Planning and Delegation Skills Part 3: Scope Creep and Focusing on Essential Work Ethan Banks: Discussion on doing work uniquely suited to your skills – Ethan Banks Episode. Erik Gross's Tech Academy: Insights on coding bootcamps and leveraging valuable knowledge – Erik Gross Episode. Kenneth Ellington and His Cyber Academy: Part 1: Introduction to Cybersecurity Part 2: Nurturing Cybersecurity Talent Development VMware Explore 2024 Presentation: John's talk on technical career progression, including slides and video – Uncovering the Patterns of Technical Career Progression. Connect with John White & Nick Korte Nerd Journey Podcast: nerd-journey.com Email: nerdjourneypodcast@gmail.com LinkedIn – Nick Korte: Nick Korte LinkedIn – John White: John White Support with Mental Health and Well-being If any of the topics in this episode have affected you, or if you need mental health support, please reach out to one of the following resources: UK: Mind offers mental health support and information. For those in distress, call Samaritans at 116 123 or email jo@samaritans.org. US: Contact the National Suicide Prevention Lifeline at 1-800-273-TALK or text HOME to 741741 to connect with a crisis counselor. Rest of the World: Visit Befrienders Worldwide to find a helpline in your country. Connect with Truth, Lies & Work YouTube: Truth, Lies & Work YouTube Channel TikTok: Truth, Lies & Work TikTok Instagram: Truth, Lies & Work Instagram LinkedIn: Truth, Lies & Work LinkedIn Connect with Al Elliott: LinkedIn Connect with Leanne Elliott: LinkedIn Email: Reach out at hello@truthliesandwork.com. Book a Meeting: Schedule a meeting with Al & Leanne here.

How does team-based care work? What are the advantages of team-based care? What is team-based care in health care? What does a nurse practitioner do? Kevin Hopkins, MD, and Amanda Mitch, MSN, APRN-CNP, from the Cleveland Clinic Primary Care Institute discuss the importance of physician-led care, teamwork, and how mutual respect builds trust and improves patient outcomes. American Medical Association CXO Todd Unger hosts.

Season 06 Episode 06: Scope creep and Snag-areesWARNING: This episode includes sexual inferences.“The power of the beep is getting to Trajce's head,” says Alan. “This is a very serious podcast,” Trajce protests.The cause for the bleep is revealed: “Oh my gosh,” Sara says through laughter, “There is a ‘snag, drag, and bag' phrase online describing people pulling fish out of the ocean, a ‘snag drag queen',” she jeers, while exclaiming that, “This is a ‘snag-aree'!”Trajce gets back to case law, telling a story about a newly-appointed receptionist at a UK law firm. He describes all the ‘extra work' she takes on, resulting in work conflict. Sara comments, “This sounds like ‘scope creep'."Sara reports on a media story about the covert reenactment of a congested hospital ER system during a ministerial visit. “A spurious scenario re-enactment?” Trajce is incredulous. Alan exclaims, “Like the boy who cried wolf!” Sara reminds subscribers that these stories are the reason why she and other chapter authors developed the Healthcare Insights book.For more about the origins of the bleep and snag-aree conversation, listen to Season 05 Episode 05: Shimmyin' on the dance floor .

MedPod Today: the podcast series where MedPage Today reporters share deeper insight into the week's biggest healthcare stories. This week, MedPage Today reporters discussa new COVID variant, why the FDA is concerned about amniotic fluid in eyedrops, conversations happening in California about certified registered nurse anesthetists' scope of practice. Episode produced and hosted by Rachael Robertson. Sound engineering by Greg Laub. Reporting by Kristina Fiore, Sophie Putka, and Jennifer Henderson.

Join us next week for new clinical content! Sam discusses his opinion of the American Medical Association's campaign against the PA name change, ability to change specialties, and scope of practice. Ortho Boot Camp registration is now open! Check out PAOS.org for more info about the new offerings this year for those new to the profession or the ortho specialty.

Scope creep is a very dangerous thing that can endanger a team's productivity and mental health. It involves taking the original scope of a project, and slowly but surely, adding more and more tasks to it. Often times scope creep is not done nefariously, as those that request tasks from developers are ignorant of the technical complexities of their requests. Unfortunately, there are those that will add to a project's scope willingly to take advantage of their employees, or there may be some mismanagement within the company that leads to additional work in a short period of time. In this episode, Matt and Mike discussed the who, what, where, when, and why of pushing back against customer requests in order to keep projects in-scope. They discussed the importance of pushing back sometimes, when to push back, and whether it's appropriate to push back when acting as a freelance contractor. Show Notes: https://www.htmlallthethings.com/podcasts/saying-no-to-scope-creep-how-web-devs-can-push-back Thanks to Magic Mind for sponsoring this episode, enjoy 20% off one-time purchases and subscription using our link and code (Link: https://magicmind.com/HTMLPOD20 Code: HTMLPOD20) Thanks to Wix Studio for sponsoring this episode! Check out Wix Studio, the web platform tailored to designers, developers, and marketers via this link: https://www.wix.com/studio

Tim Dyck is the founder of Best Culture Solutions, a company focused on aligning people with the right roles in organizations. Tim specializes in recruitment, career transitions, and people strategies, helping businesses optimize their workforce for success. 3 Key Quotes: “Every problem in every business is a people problem.” “People are choosing more control over how, when, and where they work.” “Fractional work can drive greater value for both sides when done well.” In this episode, Mike Simmons and Tim Dyck discuss how work is evolving, focusing on recruitment, people strategies, and fractional work. They highlight the importance of aligning talent with company needs and the benefits of hiring fractional professionals to solve specific business problems efficiently. Find Your Catalyst at https://findmycatalyst.com 5 Key Takeaways: People Strategies are Critical to Success: Every business issue ties back to people. Aligning people with the right roles improves productivity. Effective people strategies include hiring, training, and clarity in roles. Fractional Work Offers Flexibility: Businesses can bring in experts part-time for specific needs. Fractional professionals may provide faster impact. Smaller companies benefit from high-level skills without full-time salaries. Workplace Evolution Post-Pandemic: Remote work isn't new but has become more mainstream. The shift allows workers to have more control over their work-life balance. Employers must adapt to these changes or risk losing top talent. Scope Creep in Fractional Roles: Both businesses and freelancers must define roles clearly to avoid scope creep. Success in fractional roles depends on sticking to agreed-upon responsibilities. Misaligned expectations can derail both parties. Finding the Right Fit in Recruitment: It's essential for businesses to identify the specific roles they need. Hiring the right person can solve problems faster. Companies should avoid forcing unqualified individuals into roles just to fill vacancies. This episode offers insights for both business leaders and professionals seeking more flexibility in their work, providing practical strategies for the modern workplace.

As we return from the annual conference, a further discussion on the history of the American Medical Association and its impact on current challenges in healthcare.

Mark Roberts, Technical Director of Prosperon Networks, joins hosts Sean Sebring and Chrystal Taylor to salute the unique challenges of IT project management. From the joys of scope creep to the intricacies of wrangling leadership buy-in, they cover the life of a project from initial discovery process all the way through to project handover. © 2024 SolarWinds Worldwide, LLC. All rights reserved 

On this evergreen episode, the trio begins by discussing the upcoming (at the time of recording) iPhone 16 event before Kotaro tells the tale of his failed Game Jam experience. Lessons are learned and hilarious generated voices are demoed. Sometimes you bite off more than you can chew with a side project, but that doesn't mean it wasn't worth the attempt. ## Topics Discussed: - Introductions - News - Sept 9th iPhone 16 Event - Kotaro's Failed Game Jam - Godot Game Engine - https://godotengine.org/ - Making Pixel Art with Pixen - https://pixenapp.com - What went wrong? - Scope Creep! - What did get done? - Text to speech via Bash script via ChatGPT - https://gist.github.com/kotarofujita/0bca414d058c90cf22818c0e26b3fce4 - What's next? - Finish a vertical slice on an iPhone - The Wrap-Up - https://phillycocoa.org - One More Thing… - https://azamsharp.school Intro music: "When I Hit the Floor", © 2021 Lorne Behrman. Used with permission of the artist.

In How to Tame the Scope Creep Monster, I share three key actions Program Managers, Project Managers, and Team Leaders should take to keep the scope on track while leaving room for team and life dynamics to drive the customer's needs.Define and communicate the scope earlyEstablish a clear and dynamic change control processPrioritize customer needs and set clear expectationsStay safe, visit hopeisnotaplan.org, subscribe, and Godspeed.

What should we do to avoid scope creep? Listen to three practical tips from Leita Hart-Fanta.

The podcast for project managers by project managers. Is Scope Creep derailing your project? A lack of control can lead to projects spiraling out of scope. Join us as Shannon Keenan shares strategies to keep your team focused, avoid delays, and deliver successful outcomes. Learn how to manage scope effectively and prevent projects from spiraling out of control. Table of Contents 03:11 … Artemis Factor04:45 … What is Scope Creep?07:33 … Change Request vs. Scope Creep10:14 … The Problem with Scope Creep12:27 … Scope Change Requests13:38 … Is All Scope Creep Bad?17:22 … Signs of Scope Creep Occurring19:23 … Project Health Checks22:25 … The Planning Phase25:08 … Importance of Documentation26:11 … Ren Love ‘Projects of the Past'28:37 … Push Back on Scope Creep30:43 … Be the Trust Agent32:45 … Finding the Balance: Innovation vs. Scope36:43 … Useful Tools for Managing Scope Creep40:37 … Keeping a Decision Log42:49 … Connect with Shannon43:49 … Closing SHANNON KEENAN: What we do to avoid those pitfalls are project health checks.  We'll do monthly health checks.  It depends on how big the project is or how long it's going to run.  And you really want to kind of just do a quick check, it's good as a PM you're looking forward, but just kind of take a quick glance back; right?  What was your original charter?  Or what was your objective?  What was your timeline?  What were the benefits?  Are these additional requirements causing any kind of pain to the project or negatively impacting any of those original requirements, objectives that were set up at the beginning of the project? WENDY GROUNDS:  Welcome to Manage This, the podcast by project managers for project managers.  I'm Wendy Grounds, and in the studio with me is Bill Yates.  We want to take a moment to say thank you to our listeners who reach out to us.  If you leave comments on our website or on social media, we love hearing from you.  We appreciate your positive ratings on Apple podcasts or whichever podcast listening app you use.  Please do get in touch, leave us a comment at Velociteach.com or on social media, and let us know what you like to hear more of, as well.  We like to make our episodes something that you'd want to hear more about.  So, if you have some suggestions of project managers who are doing amazing projects or topics that would be very helpful to you in your career, please let us know. BILL YATES:  Got a team needing top-notch training?  Velociteach specializes in private group training, both on-site and virtual.  Share your training goals with us, and we'll craft the perfect plan for your team.  Whether it's exam prep, maintaining certification, or mastering the latest project management best practices, our live classes and expert instructors will fast-track your organization to success.  Explore our private group training offerings at Velociteach.com today. WENDY GROUNDS:  Today we're exploring the crucial topic of scope creep... BILL YATES:  Scope creep. WENDY GROUNDS:  ...in project management.  It can be that silent killer that'll derail even the most well-planned projects.  We're joined by Shannon Keenan.  She is the co-founder and partner at Artemis Factor, and she brings over 25 years of project management expertise in the pharmaceutical industry.  Shannon has expertly guided both large and small teams through comprehensive strategies across the entire pharma value chain, from R&D and clinical trials to regulatory affairs and commercial operations.  Her extensive experience makes her the perfect guest to shed light on this pervasive issue. BILL YATES:  And we had students and listeners reach out to us, and they had specific questions about scope creep.  I can't wait to put those in front of Shannon. WENDY GROUNDS:  Yes.  So, let's get started.  Hi, Shannon.  Welcome to Manage This.  Thank you so much for being our guest. SHANNON KEENAN:  Thank you so much for having me.  I'm excited to be here and excited to talk a lit...

In a recent episode of the Developer Building Better Developers podcast, Rob Broadhead and Michael Meloche delve into the nuances of Agile development, with a particular focus on defining and achieving “done” within Agile frameworks. This discussion is critical for developers who aim to deliver functional software efficiently while avoiding common pitfalls like scope creep and burnout. Introduction: Why Defining 'Done' Matters in Agile In Agile project management, "done" is more than a checkbox. It's crucial for smooth project progress. A clear definition of "done" helps set expectations and ensures team alignment. Teams risk endless revisions, missed deadlines, and stakeholder frustration without it. Defining Done from the Start: Establishing Your MVP The Minimum Viable Product (MVP) is key to defining "done" in Agile. It's the foundation for all development efforts. Your MVP should include just enough features to satisfy early adopters. It provides a concrete goal for your team and guides future development. Defining Done for Each Sprint: Tracking Progress Agile progress is incremental. Each sprint should bring you closer to the MVP and final product. Tasks must align with the established definition of "done." Careful sprint planning keeps teams on track and moving in the right direction. Daily Alignment on 'Done': The Role of Stand-Ups Daily stand-ups are essential for team alignment. These brief meetings help identify potential roadblocks early. They also ensure everyone understands what "done" means for each task, maintaining momentum and keeping the team focused. Refining 'Done' in the Backlog: Prioritizing Work Backlog refinement sessions are critical for defining "done." Teams review and prioritize work for upcoming sprints, focusing on items crucial to reaching "done." This ensures that the most valuable aspects of the project are worked on. Redefining 'Done' in Retrospectives: Learning and Adjusting Sprint retrospectives allow teams to reflect and improve. They review what went well and what didn't, revise the definition of "done," and make necessary adjustments. They also learn from each sprint to avoid repeating mistakes. Protecting Your Definition of 'Done': Handling Scope Creep Scope creep is a major Agile challenge. It occurs when new features are added without adjusting timelines or resources. A clear, agreed-upon definition of "done" helps prevent this. Evaluate and integrate changes carefully to avoid derailing progress. The Ongoing Journey of Defining 'Done' Defining "done" in Agile is an ongoing process. It requires constant communication and adjustment. Focus on delivering a product that meets customer needs and aligns with the original vision—a well-defined "done" guards against missed deadlines and project failures. Remember: Let your definition of "done" guide you to success. Stay Connected: Join the Developreneur Community We invite you to join our community and share your coding journey with us. Whether you're a seasoned developer or just starting, there's always room to learn and grow together. Contact us at info@develpreneur.com with your questions, feedback, or suggestions for future episodes. Together, let's continue exploring the exciting world of software development. Additional Resources Getting It Right: How Effective Requirements Gathering Leads to Successful Software Projects The Importance of Properly Defining Requirements Changing Requirements – Welcome Them For Competitive Advantage Creating Use Cases and Gathering Requirements The Developer Journey Videos – With Bonus Content

Welcome back to the Building Better Developers Podcast, where we continue to explore the developer journey—from novice to expert—focusing on practical skills and mindset shifts that turn good developers into great ones. In this episode, we dive deep into a critical topic that affects developers at every stage of their careers: scope creep, requirements management, and defining what it means to be “done.” Understanding Scope Creep Scope creep is a familiar challenge in software development. It occurs when the project's scope expands beyond its original boundaries, often leading to cost overruns and missed deadlines. However, scope creep isn't always as straightforward as it seems. We discuss its nuances and how it can be misinterpreted in different contexts. A key point is the distinction between adding new features and uncovering missed requirements. Sometimes, what seems like a new feature is a previously unidentified requirement. This distinction is crucial because it changes how the issue should be addressed. If a requirement was missed initially, it's not just a case of scope creep; it's a flaw in the original project planning. The Importance of Clear Requirements Our discussion emphasizes the critical role of clear, well-defined requirements in avoiding scope creep. Poorly defined or incomplete requirements are a primary cause of scope creep. If a developer assumes they understand the requirements without fully clarifying them, they risk building something that doesn't meet the project's needs. This leads to delays, additional costs, and frustration on both sides. We suggest a proactive approach to gathering and refining requirements to mitigate this. Developers should always ask questions, clarify any ambiguities, and ensure they understand the entire process or system they are working on. This diligence can prevent many of the issues that lead to scope creep later in the project. Defining “Done” We discussed the concept of “done” as another crucial aspect of project management. In Agile methodologies, “done” should be clearly defined and agreed upon by all stakeholders before work begins. This includes not only completing the required features but also ensuring they function correctly and meet all specified requirements. It is also important to break down larger projects into smaller, manageable pieces. This allows developers to deliver incremental progress and ensures that each stage meets the definition of “done” before moving on to the next. By doing so, developers can avoid the pitfalls of monolithic projects, where the definition of “done” becomes blurred, leading to scope creep and other issues. Avoiding Self-Imposed Scope Creep We also touched on a lesser-discussed form of scope creep: self-imposed scope creep. This happens when developers add features or enhancements that were not part of the original requirements simply because they believe these additions would improve the project. While well-intentioned, this can lead to missed deadlines and dissatisfaction from clients who didn't ask for these “extras.” The advice here is clear: stick to the requirements. Developers should focus on delivering what was agreed upon and avoid the temptation to add unnecessary features. This discipline ensures that projects stay on track and meet the client's expectations. The Role of Testing in Managing Scope Creep Testing plays a vital role in managing scope creep and ensuring that the project stays on course. Michael encourages developers to adopt a test-driven approach where possible. By starting with the end product in mind and testing each stage against the defined requirements, developers can catch potential issues early and avoid costly rework later. Final Thoughts The episode wraps up by reinforcing the idea that being a better developer isn't just about writing good code quickly. It's about understanding the broader context of the project, asking the right questions, and managing both the technical and non-technical aspects of development effectively. By doing so, developers can avoid the common pitfalls of scope creep, deliver projects on time, and meet (or exceed) client expectations. In conclusion, managing scope creep, clarifying requirements, and defining what “done” means are essential skills for developers at any level. As you continue your journey in software development, keep these principles in mind to build better code and better projects overall. Stay Connected: Join the Developreneur Community We invite you to join our community and share your coding journey with us. Whether you're a seasoned developer or just starting, there's always room to learn and grow together. Contact us at info@develpreneur.com with your questions, feedback, or suggestions for future episodes. Together, let's continue exploring the exciting world of software development. Additional Resources Sprint Planning – Setting The Scope A Positive Look At Scope Creep The Importance of Properly Defining Requirements Getting It Right: How Effective Requirements Gathering Leads to Successful Software Projects The Developer Journey Videos – With Bonus Content

Sam weighs in on an open letter from the American Academy of Physician Associates (AAPA) to American Medical Association (AMA) and their recent "scope creep" rhetoric. The letter is available to read and sign here: https://www.aapa.org/news-central/2024/07/aapa-calls-on-ama-to-put-a-stop-to-campaign-against-pas/

In this powerful episode, we dive into a transformative approach to client relationships that will change the way you do business, going beyond the surface to tackle some of the most pressing challenges entrepreneurs face today — especially those who want to maintain high standards, protect their boundaries, and ensure they're working with clients who truly value what they bring to the table.We explore the concept of making your clients audition for the privilege of working with you, much like contestants on American Idol. This isn't about playing hard to get; it's about setting clear boundaries, commanding confidence, and ensuring that the clients you take on are aligned with your values, vision, and the level of service you provide.In this episode, I discuss:Auditioning Your Clients: Just like in American Idol, not everyone makes it to the next round. I'll teach you how to audition your clients, guiding you on principles to help them either self-eliminate or clearly identify themselves as strong potential candidates.Creating Demand Generation: Discover how to generate strong demand for your services, making clients eager to work with you. When done right, this approach flips the script, positioning you as the sought-after expert who clients are vying to work with.Combating Scope Creep: Learn how to protect your time and resources by setting firm boundaries from the start, ensuring that your projects stay within scope and that you're compensated fairly for any additional work.Setting Boundaries and Expectations as an Empath: As someone who genuinely cares about others (and I'm sure you do in your business), it can be challenging to enforce boundaries. I'll share strategies to balance empathy with the necessity of maintaining your professional integrity.Commanding Confidence in the Discovery Phase: The initial discovery phase is crucial for establishing authority and setting the tone for the entire client relationship. I'll guide you on how to exude confidence and control during this critical stage.Mastering Value-Based Pricing: Discover how to shift the focus from cost to value, ensuring that clients understand and appreciate the worth of your services. I'll share techniques for implementing value-based pricing that aligns with the results you deliver, helping you command higher fees while maintaining client satisfaction.Maintaining High-Profit Margins: Learn strategies to keep your profit margins high without compromising on the quality of your work. We'll discuss how to structure your offerings and negotiations to ensure you're paid what you deserve, allowing you to focus on delivering excellence.Removing Objections with Confidence: Objections can derail a conversation and undermine the perceived value of your services. I'll guide you on addressing and removing objections preemptively, creating an environment where clients see you as the essential bridge to achieving their goals. By removing the air out of the room, you'll keep the focus on the vision and the transformative impact of working with you.Eliminating Budget Concerns: Learn how to remove budget from the equation by shifting the conversation to value. I'll show you how to guide clients to see the worth of your services, allowing you to command the rates you deserve while keeping your profit margins high.By the end of this episode, you'll have a clear roadmap for elevating your business relationships, protecting your time and energy, and ensuring that the clients you work with are a perfect fit for your services. If you're tired of chasing clients, compromising on rates, or dealing with constant scope creep, this episode is for you. Beyond The Episode Gems:• Learn More Starting Your Own Business With Amazon's Delivery Service Program• Start Creating Exceptional Sites & Business Solutions Using Wix Studios • Grow Your Business Faster Using HubSpot's CRM Platform• Use The Same Recording Platform I Use For My Podcast, Try Riverside.fm For Free• Buy Troy's Book, Strategize Up That Is Referenced In This Episode: StrategizeUpBook.com• Discover All Podcasts On The HubSpot Podcast Network#####Support The Podcast & Connect With Troy: • Rate & Review iDigress: iDigress.fm/Reviews•  Follow Troy's LinkedIn @FindTroy• Get Strategy Solutions & Services: GrowWithTroy.com•  Follow Troy's Instagram @FindTroy•  Subscribe to Troy's YouTube Channel

In this session, Amanda chats with Kaleigh Tracy, an OBM who struggles with enforcing boundaries and scope creep from her clients. Kaleigh discusses her challenges with being on an hourly retainer and feeling pressured to take on tasks beyond her expertise, including web design, social media management, and VA tasks. Amanda offers advice on setting boundaries, considering hiring a VA, and deciding between hourly retainers and packages. They also talk about the importance of communicating boundaries clearly to clients and sticking to them, including practical tips like turning off notifications during off-hours. Amanda reassures Kaleigh that maintaining boundaries not only helps prevent burnout but also makes her more valuable to her clients!   Connect with Kaleigh Tracy: Kaleigh is a wife, mom of four, and online business manager helping life coaches achieve more with less stress. She empowers holistic and faith-based coaches to streamline their operations, free up their time, and focus on what matters most – their clients and a life well-lived.   @kaleightracyofficial kaleightracy.com      Episode Timestamps: (01:30) Challenges with scope creep (05:00) Exploring solutions; hourly vs. package retainers (12:20) Effectively communicating boundaries with clients (18:10) Reminding clients of communication boundaries and work hours     Connect With Amanda: amandamcvicker.com Instagram: @AmandaMcVicker_OBM Learn the skills needed to be a stand-out OBM by downloading The OBM Tech Stack: https://www.amandamcvicker.com/obm-tech-stack

There's a traditional divide between Sales and Production. It's always a challenge — they have different goals, processes, and personalities. Typically, Production is left out of the conversation when it comes to scope creep, leading to delays and change orders during construction — and disgruntled clients. Will Giesey and his team are changing that situation...

Join us for the premiere episode of Brush Busters, a brand new series on the Painter Growth Podcast. In this episode, I sit down with Gavin Simpson Painter Growth Coach to tackle three real-life letters from our audience. We'll unpack the challenges of difficult clients, keep scope creep at bay, and offer actionable tips to dominate your digital marketing strategy in today's ever-evolving age. To Participate for the giftcard, leave a comment in the Q&A Section, letting us your opinion, make sure to add your email or instagram user. Submit your painting struggle for a solution HERE Download our podcast-exclusive toolkit of templates for your painting company: ⁠⁠www.paintergrowth.com/podcast/⁠⁠ Learn how to grow your painting company NOW: ⁠⁠go.paintergrowth.com?el=podcast⁠ ⁠ Free business breakthrough session with my team: ⁠⁠go.paintergrowth.com/schedule?el=podcast⁠ ⁠ Free training series on Youtube: ⁠⁠https://www.youtube.com/@paintergrowthblueprint⁠⁠ Painter Growth Secrets Facebook group: ⁠⁠https://www.facebook.com/groups/paintergrowth⁠

In this episode of Arguing Agile, Brian and Om dive into the seedy reality of the "shadow backlog." Defined as all the hidden work and side projects that don't make it into the "official" backlog, shadow backlog items end up consuming significant time and effort from development teams. From personal passion projects to break fixes to exploratory work, we discuss the many forms the shadow backlog can take and how it impacts planning, productivity and team focus. Listen to  learn how to spot the signs of a growing shadow backlog in your own teams!agile, scrum, product management, backlog, sprint planning, technical debt, exploratory testing, side projects, passion projects, scope creep, team productivity = = = = = = = = = = = =Watch it on YouTube= = = = = = = = = = = =Subscribe to our YouTube Channel:https://www.youtube.com/channel/UC8XUSoJPxGPI8EtuUAHOb6g?sub_confirmation=1Apple Podcasts:https://podcasts.apple.com/us/podcast/agile-podcast/id1568557596Spotify:https://open.spotify.com/show/362QvYORmtZRKAeTAE57v3Amazon Music:https://music.amazon.com/podcasts/ee3506fc-38f2-46d1-a301-79681c55ed82/Agile-Podcast= = = = = = = = = = = =Toronto Is My Beat (Music Sample)By Whitewolf (Source: https://ccmixter.org/files/whitewolf225/60181)CC BY 4.0 DEED (https://creativecommons.org/licenses/by/4.0/deed.en)= = = = = = = = = = = =AA171 - The Shadow Backlog: How Invisible Work Derails Your Teams

We catch up with our Dear Friends the Bergers as they take on their training in advance of their third CrossFit Games and trying for the third consecutive win.  What are they up to during the lull between semifinals and the Games, what is Scope Creep, How important is community and what is New with Coach Lynette and her first trip to Elite Semifinals.

Summary In this episode, Andy interviews Kory Kogon, FranklinCovey's Vice President of Content Development, about her updated book, Project Management for the Unofficial Project Manager. They discuss the prevalence of unofficial project managers in various industries, especially post-pandemic, and the unique challenges they face. Kory shares insights on foundational behaviors, clarifying expectations, stakeholder management, and risk management. The conversation also delves into the significance of accountability and performance discussions, particularly for those leading without formal authority. If you lead projects, regardless of your title, this discussion is for you! Sound Bites "We often find that at least 80% of the participants in our project management workshops don't have the word project in their title. Yet you could argue that, in many ways, we're all project managers." "The top reasons why projects fail are unclear scope, key stakeholders wanting different things, lack of communication, not knowing the roles, having the wrong people in roles, and scope creep." "Accountability takes on a different lens. It's not punitive. It's mutual accountability." "A cadence of accountability sets up a team that is inspired to want to do the work." Chapters 00:00 Introduction 02:23 Start of Interview 02:41 In What Ways Are We All Project Managers? 05:09 The Top Reasons Why Projects Struggle 07:45 Clarifying Expectations in Projects 14:06 Identifying and Managing Stakeholders 18:40 Managing Risks in Projects 24:20 The Importance of Accountability 26:36 The Essence of Accountability in Leadership 28:03 Creating a Cadence of Accountability 31:54 Navigating Informal Authority and Performance Conversations 37:26 Clarifying Project Scope and Managing Change 43:36 Interview Wrap-Up 44:25 Andy's Comments After the Interview 47:44 Outtakes Learn More You can learn more about Kory and her book (and download a sample chapter) at FranklinCovey.com. If you'd like more on this subject, check out: Episode 405, with Gil Broza about scaling good project practices across the organization Episode 376, with Nick Sonnenberg about his book Come Up for Air Episode 129, with Kory about her book The Five Choices   AI for Project Managers and Leaders With the constant stream of AI news, it's sometimes hard to grasp how these advancements can benefit us as project managers and leaders in our day-to-day work. That's why I developed our e-learning course: AI Made Simple: A Practical Guide to Using AI in Your Everyday Work. This self-guided course is designed for project managers and leaders aiming to harness AI's potential to enhance your work, streamline your workflow, and boost your productivity. Go to ai.i-leadonline.com to learn more and join us. The feedback from the program has been fantastic. Take this opportunity to unlock the potential of AI for your team and projects. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Ways of Working   The following music was used for this episode: Music: Brooklyn Nights by Tim Kulig License (CC BY 4.0): https://filmmusic.io/standard-license Music: Chillhouse by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

So many of us have experienced the dreaded scope creep and all of the complications that come with it! I'm here to tell you that you can embrace this as an actual potential revenue source. Listen to this episode to learn how you can make scope creep work for you! Over the decade running my interior design business, I've had my fair share of clients trying to get more work out of me and my team than we originally signed on for, and I've really seen how that affects my profitability and efficiency!  In this episode, I'm sharing steps you can take that will ensure you clearly define and communicate the scope of work to your clients and what to do when this issue inevitably arises. I talk deterrents, contracts, processes, and billing tips to help you feel in control and your clients not feel blindsided!   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Welcome to another insightful Businessology lesson! Today, we're diving into the topic of scope creep – a common challenge that many businesses face. It's important to set your team up to strike a balance between exceeding client expectations and safeguarding the financial health of the business. That's where clear communication and boundary-setting come into play. By educating your team members about the importance of sticking to the agreed-upon scope of work, you empower them to recognize when they're veering off course and take corrective action. Ultimately, hitting the "scope wall" isn't a sign of failure – it shows that your team is committed to delivering value to clients while also respecting the boundaries of the contract. So, the next time you find yourself navigating the murky waters of scope creep, remember that it's an opportunity for growth and learning.

Geoff Roberts (@GeoffTRoberts) is the co-founder of Outseta, and he's halfway there, 7 years in. Outseta —the SaaS starter kit and the business behind it— is built and operated on a multi-decade timeline, and it's not been easy to achieve profitability. Geoff shares the ups and downs of a long and painful story; what it means to think and operate both in the here and now as well as focusing on the birds-eye view when it comes to bootstrapping a SaaS business.We also dive into Outseta's choose-your-won adventure compensation model: a full-time salary of $210,000 for everyone with massive flexibility and choice.Enjoy this conversation with a veteran of self-funded software.00:00:00 Building a Platform for SaaS Businesses00:11:39 The Journey of Building Outsetta00:17:47 Founding Team Alignment and Bootstrapping00:26:01 Revolutionizing Compensation and Company CultureThis episode is sponsored by Acquire.comThe blog post: https://thebootstrappedfounder.com/geoff-roberts-playing-the-long-game/The podcast episode: https://tbf.fm/episodes/333-geoff-roberts-playing-the-long-gameYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

What does the AMA fight for? Why is prior authorization taking so long? What is the scope of practice for the American Medical Association? Our guest is the new president of the AMA, Bruce Scott, MD. American Medical Association CXO Todd Unger hosts.

How to manage scope creep in medicine: What is the Texas scope of practice? What is mid level creep in medicine? What determines the scope of practice for healthcare practitioners? Our guest is Texas Medical Association President G. Ray Callas, MD. American Medical Association CXO Todd Unger hosts.

Want to know the fastest and most unexpected way to increase your revenue and client retention? Clear boundaries.   People pleasers often think someone will like them more if they do more, never say no and go above and beyond.    However, if you don't let someone know what you're doing is above and beyond then it simply becomes what's expected and you quickly become burnt out.    Then you can't keep up that level of performance and the client leaves because quality declines (when in reality they just had mind-blowing quality before and had no idea).    Listen in to discover how to:

Marybeth Alexander is the Chief Executive Owl at KnowledgeOwl, a SaaS that focuses on providing the most impactful knowledgebase you could possibly have. We talk about using knowledge management systems outside their "usual" domain of customer service: Marybeth teaches how you can employ a KB for marketing, sales, and even internal documentation purposes. We also tackle the topic of AI in knowledge management, how extremely simple pricing can be a growth lever, and we dive into the sustainability practices of a B-corp.It's a ... knowledge-packed episode!00:00:00 Tools and Scope in Customer Service00:09:14 Utilizing AI and Knowledge Bases00:14:12 Importance of Documentation in Software00:21:31 The Future of Knowledge Management00:27:11 AI Tools and Data Compliance Integration00:35:42 Intentional Growth Strategy and Business Model00:41:21 Building a Purpose-Driven BusinessThis episode is sponsored by Acquire.comThe blog post: https://thebootstrappedfounder.com/marybeth-alexander-knowledgebase-secrets/The podcast episode: https://tbf.fm/episodes/316-marybeth-alexander-knowledgebase-secretsThe video: https://youtu.be/glMBIhxH-rYYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

In this curated episode of the Revenue Builders Podcast, John McMahon and John Kaplan, sponsored by Force Management, delve into the crucial aspect of decision criteria in sales. Joined by Anne Gary, the team dissects the intricacies of aligning decision criteria with product differentiation to secure sales success. From handling competition to managing scope creep, they provide invaluable insights into navigating the sales landscape with precision.KEY TAKEAWAYS[00:00:35] Understanding how competitors may adopt your terminology highlights the importance of clarifying distinctions in customer conversations.[00:01:26] Identifying who within the company influences decision criteria sheds light on the political dynamics of the sales process.[00:02:03] Aligning product differentiators with decision criteria ensures that customers are truly buying what you're selling.[00:03:04] Formalizing and quantifying decision criteria is essential to avoid ambiguity and ensure accountability.[00:04:38] Scope creep occurs when additional criteria are introduced, increasing the risk of losing the deal.[00:06:43] Failing to define criteria rigorously can lead to irreversible setbacks, especially evident in failed Proof of Value (POV) scenarios.[00:07:48] After a failed POV, complaining appears futile as it disregards agreed-upon rules and may damage credibility with the evaluation team and economic buyer.HIGHLIGHT QUOTES[00:02:21] "If you're outside of the bullseye, they're not buying what you're selling."[00:04:58] "It's a seller's job to get the criteria to be... in their bullseye."[00:06:43] "If you execute the POV and you haven't locked all this down... it's nearly impossible to recover from a failed POV."[00:07:48] "Even if you did it again... you'd wind up losing again."Listen to the full episode with Anne Gary through this link:https://revenue-builders.simplecast.com/episodes/decoding-decision-criteria-mastering-champions-blueprint-for-sales-success-with-anne-gary/Check out John McMahon's book here:Amazon Link: https://a.co/d/1K7DDC4Check out Force Management's Ascender platform here: https://my.ascender.co/Ascender/

EPISODE 202Scope creep occurs when clients request additional tasks that fall outside the agreed-upon project scope, potentially leading to overwork and uncompensated efforts.Clients may unknowingly contribute to scope creep by making requests outside the original project scope. For instance, they may ask for additional services such as creating quote graphics, pitching them as podcast guests, or demanding urgent attention without proper acknowledgment of the agreed-upon scope of work.Today I'm sharing practical strategies on how to handle scope creep while maintaining healthy client relationships.In this episode, we cover:-Reasons why scope creep is common among freelancers-Emphasis on the importance of setting boundaries and maintaining them-How to balance being nice and setting boundaries-Identifying and addressing client requests that may lead to scope creep-Tracking hours and evaluating service value to determine package adjustments-Exploring the gray area between scope creep and added value for clientsIf you want to chat more about this topic, I would love to continue this conversation with you, over on Instagram! @laurenwrightonTo learn how to earn $5k per month as a podcast manager (without taking on a million clients!) grab a seat in our free masterclass at http://laurenwrighton.com/masterclassSHOW NOTES: https://laurenwrighton.com/episode202Subscribe to The Podcast Manager Show YouTube Channel!

In this episode, Dave and Jamison answer these questions: I've recently started a new Gig as a Senior Developer/Tech Lead at a company where we are our own clients, using the software we develop in-house. I'm encountering a bit of a hiccup, though. Our product owner, is primarily focused on support and doesn't provide formal Acceptance Criteria. This means I spend a lot of time sending follow-up emails to confirm our discussions, drafting these criteria myself, and handling the management of boards and work items. Another challenge is our product owner's enthusiasm. He's full of ideas and tends to expand the project scope during our meetings, perhaps not fully realizing the additional development work and the impact on our timelines. I sometimes think that if he wrote down his thoughts, it might give him a clearer picture of the challenges we face in development in keeping up with these changes. I'm in a bit of a quandary here. How can I gently nudge him to take on some of these tasks, or should I discuss with my boss how this is taking up about 1 to 1.5 days of my week? While I'm more than willing to handle it, especially with the prospect of moving into a management role, I also don't want to set a precedent that creating Acceptance Criteria and managing Work Items are part of a developer's job scope – at least not to this extent. Any thoughts? Sean asks: Hi Soft Skills Engineering, I love your podcast and I have a question for you. I have a very good memory and I can recall details from a long time ago. This sounds like a great skill, but it also causes me some problems at work. Often, I get asked questions by my colleagues or my boss that are not related to my current tasks or responsibilities. For example, they might ask me about the content of an email that they sent or received a year ago, or the outcome of a meeting that I attended (but also did they). They ask me because they know I probably remember, and they want to avoid searching for the information themselves. This annoys me because it interrupts my work and makes me feel like a human search engine. I want to be helpful, but I also want to focus on my actual work. I can't redirect them to my boss, because he has a very bad memory himself. How can I deal with this situation without being rude or lying about my memory? How can I set boundaries and expectations with my colleagues and my boss? And without gaslighting them into thinking I already answered their questions, of course. Thank you for your advice.