Podcasts about agency owner

Send Rita a text with your thoughts!Stop wasting hours hunting for cruise content: https://programs.steeryourmarketing.com/products/courses/view/1166776Join us for the ultimate content and marketing camp in 2027: https://strategictravelentrepreneurpodcast.com/summer-camp-at-sea/Join us for the Summer Camp at Sea Open House: https://programs.steeryourmarketing.com/products/offers/view/1195596Use the Lead Generation Calculator: https://programs.steeryourmarketing.com/products/courses/view/1138259Overwhelm isn't your actual problem.Whether you're struggling to get enough clients or drowning under too many of the wrong ones, the root cause almost always comes back to not knowing your numbers, skipping the plan, and saying yes to everything. We're getting into the fear, the analysis paralysis, the over-educating without doing, and the boundaries you desperately need to set. If you're ready to snap out of it and into action, this is the pep talk you're needing.Questions this episode answers:Why do travel agency owners feel overwhelmed in their business? What is the real root cause of overwhelm for travel advisors? How do I know how many clients I need to grow my travel business? What should I do when I have too many clients but not enough income?How do I stop saying yes to everything in my travel business? What is a lead generation calculator and how does it help travel advisors?How do I set boundaries as a travel agency owner? Why is knowing your income goal important for travel business success? How do I stop overcomplicating my travel business and take action? What systems and workflows do travel agency owners need to reduce overwhelm?Enjoy and take action!---------------------------------------------------------------Rita M. Perez (Host) first began in the travel industry as a travel advisor in 2010. She only fully realized her role as a travel entrepreneur in 2018, and embarked on a mission to support her fellow travel advisors in 2021 when she began the Strategic Travel Entrepreneur Podcast. She now strategizes with travel entrepreneurs, so they too can build sustainable travel agencies and market effectively.She's a maven when it comes to content photography and videography, and as such founded the Cruise Content Library and leads retreats and partners on FAMs where advisors get top notch content and education for their marketing efforts.Website:  https://strategictravelentrepreneurpodcast.com/everything/Socials:LI: https://www.linkedin.com/in/ritaperez19/IG: http://www.instagram.com/takethehelmvbsFB: https://www.facebook.com/groups/529490048073622Email:rita@steeryourmarketing.com---------------------------------------------------------------Rita M. Perez (Host) first began in the travel industry as a travel advisor in 2010. She only fully realized her role as a travel entrepreneur in 2018, and embarked on a mission to support her fellow travel advisors in 2021 when she began the Strategic Travel Entrepreneur Podcast. She now strategizes with travel entrepreneurs, so they too can build sustainable travel agencies and market effectively.She's a maven when it comes to content photography and videography, and as such founded the Cruise Content Library and leads retreats and partners on FAMs where advisors get top notch content and education for their marketing efforts.Website:  https://strategictravelentrepreneurpodcast.com/everything/Socials:LI: https://www.linkedin.com/in/ritaperez19/IG: http://www.instagram.com/takethehelmvbsFB: https://www.facebook.com/groups/529490048073622 Email:rita@steeryourmarketing.com

In this episode, I share my top five reasons why transitioning from being a solo doula business to an agency model benefits everyone it touches! It will positively impact your income, perinatal community, life/work balance, doula community and client experience... and so many other things that it's too much to mention!✔️ Follow Jodi Congdon:Instagram Website✔️ Create Your Six or Seven-Figure Doula Business: Birth Boss Society (for Solo Doulas and Agency Owners) ✔️ From Solo Doula Business to Agency: Hip to Heart Agency Program

Supendra Chandrakumar (@supendra) is the founder behind the viral #LoveMyCityProject and one of Toronto's most recognizable digital storytellers.He joins Ara on this episode of #TheTamilCreator to discuss how he spent nearly a decade building content creation from a passion into a career, the mindset shifts required to bet on yourself, collaborating with Google Pixel, navigating AI as a creator, balancing authenticity with growth, representing the Tamil community, and why he has made it his mission to share Toronto's story with the world.If you've ever wondered what it really takes to build a personal brand, create content consistently, or turn a side passion into something bigger, this episode is for you.Follow Supendra:- Instagram (https://www.instagram.com/supendra/)    Timestamps00:19 — Ara introduces this week's guest, Supendra Chandrakumar01:00 — Supendra speaks on being born in Toronto and his life's progression to this point02:37 — An inflexion point; turning content creation from his passion to a career08:38 — Staying motivated to keep going; internal validation versus external validation12:05 — How he balances creating content that is authentic but still “algorithm-friendly”13:28 — Supendra's view on AI as a content creator; threat or opportunity?16:01 — Choosing to “throw more eggs” into his entrepreneurial endeavour17:31 — His most exciting opportunity; partnering with Google Pixel19:17 — Assumptions people make about his content/life and what his family thinks23:50 — His wife being a key factor in Supendra's decision to pursue content creation26:14 — Toronto's biggest strength, insecurity, and what it wants the world to know?29:55 — Where he sees himself personally and professionally over the next few years31:19 — How connected does Supendra feel to the Tamil diaspora?33:06 — Advice he would give his 16-year-old self34:18 — The personal legacy he wants to be remembered for by friends/family35:00 — Creator Confessions41:30 — The Wrap UpIntro MusicProduced And Mixed By:- The Tamil Creator- YanchanWritten By:- Aravinthan Ehamparam- Yanchan Rajmohan      Support the show

This week I'm joined by Carey Wallace, founder of Agency Focus and one of the most trusted advisors in the independent insurance agency space.We talked about the part of the business most owners avoid. The valuation. The P&L. The benchmarks. The honest conversation about what your agency is actually worth and what's quietly hurting that number.In this episode:→ Why 83% of independent agencies in the U.S. are under $1.25M in revenue and why that matters → The trap of comparing your agency to a headline sale price → Why you need 3 to 5 years of runway before a sale to actually move the number → The shift from transactional to advisory and why AI is going to force this conversation → My own 14-month acquisition story and what it taught me about my own blind spotsIf you're building an agency, leading one, or thinking about your next phase, this one is for you.Connect with me: Instagram → @monicaadwani LinkedIn → Monica Adwani#TranscendWithM #Season3 #WomenInInsurance #InsurancePodcast

If you are a VA or OBM wondering what scaling your online service business actually looks like, this episode is a real example of it. Sakshi Khatri went from solo OBM to agency founder in under a year. Today she runs Blueprint and Bloom, a fully registered agency with a team of eight handling backend systems, launch management, website builds, and social media for women founders.In this episode, we get into exactly what shifted in her VA to OBM to agency transition, how she built her client base so fast, and what she is still figuring out along the way.Key Points Covered:✨ Why Sakshi cold-messaged 20 OBMs when she wanted to level up✨ How getting her offers clear was the turning point that changed everything✨ The word-of-mouth and referral strategy that filled her agency fast✨ What it actually feels like to hand your client work to a team✨ Why 80% of VAs are probably already doing OBM-level work✨ The mindset block that kept her calling herself a VA longer than she should have Connect with Sakshi:WebsiteInstagramInstagramLinkedInGet The Founder's Backend Toolkit FREEFree 30-Minute “Backend Clarity Call”Send us Fan MailFor VAs & OBMs turning expertise into a signature method and a business that pays for outcomes, not hours.BOOK A FREE BUSINESS AUDITFree 45-min call. Find your bottleneck, see what's possible.FREE RESOURCESTools, trainings & community.WORK WITH MEExpansion: 1:1 coaching to build your signature method and offer suite.Effortless Attraction: 8-Week Marketing Intensive (Apr & Oct)Foundations to Flow: 8-Week Offer Design Intensive (Feb & July) Website | Instagram | Threads | LinkedIn | YouTube Podcast produced and edited with love by @FerAssists

In this strategic episode, Jesse Gilmore, Founder of Niche in Control, shares how to escape the founder-as-bottleneck trap by shifting your identity from doer to leader and building real systems so you stop owning a job and start owning a business. If you're still the single point of failure and every client or fire runs through you, you won't want to miss it.You will discover:- Why succeeding as the best doer in stage two can make you the bottleneck that prevents scaling into higher stages- What signs reveal you've built yourself a job instead of a business, such as inability to take a week off without everything stalling- How to complete a 7-day time log to identify tasks for eliminate, automate, delegate, and time-block so you can shift from doer to trainer to manager to visionaryThis episode is ideal for for Founders, Owners, and CEOs in stage 2 of The Founder's Evolution. Not sure which stage you're in? Find out for free in less than 10 minutes at https://www.scalearchitects.com/founders/quizJesse P. Gilmore is a transformational business coach and the founder of Niche in Control, where he helps agency owners scale their businesses while reclaiming their time and peace of mind. Creator of the Leverage for Growth® method, host of the Leverage for Growth Podcast, and author of The Agency Owner's Guide to Freedom, Jesse has helped over 100 marketing agencies break through plateaus and systematize sustainable growth. His mission: to help business owners scale not just their profits—but their freedom.Want to learn more about Jesse Gilmore 's work at Niche in Control? Check out his website at https://www.nicheincontrol.com/Connect with Jesse through his LinkedIn at https://www.linkedin.com/in/jessepgilmore/Get a FREE copy of his book The Agency Owner's Guide to Freedom at https://go.nicheincontrol.com/resources/get-the-bookMentioned in this episode:Take the Founder's Evolution Quiz TodayIf you're a Founder, business owner, or CEO who feels overworked by the business you lead and underwhelmed by the results, you're doing it wrong. Succeeding as a founder all comes down to doing the right one or two things right now. Take the quiz today at foundersquiz.com, and in just ten questions, you can figure out what stage you are in, so you can focus on what is going to work and say goodbye to everything else.Founder's Quiz

Steve is the successful Agency Owner of Solomon Turner PR and is the Author of PR THAT WORKS-Real Strategies. Real Campaigns. Real Results. Website: https://solomonturner.com  Website: https://rockstarpublicist.com  Website: https://getprthatworks.com  LinkedIn: https://www.linkedin.com/steveturnerpr/  X: https://x.com/steveturnerpr  Facebook: https://www.facebook.com/steveturnerpr  Instagram: https://www.instagram.com/rockstarpublicist CallumConnects Micro-Podcast is your daily dose of wholesome leadership inspiration. Hear from many different leaders in just 5 minutes what hurdles they have faced, how they overcame them, and what their key learning is. Be inspired, subscribe, leave a comment, go and change the world!

Steve is the successful Agency Owner of Solomon Turner PR and is the Author of PR THAT WORKS-Real Strategies. Real Campaigns. Real Results. Website: https://solomonturner.com  Website: https://rockstarpublicist.com  Website: https://getprthatworks.com  LinkedIn: https://www.linkedin.com/steveturnerpr/  X: https://x.com/steveturnerpr  Facebook: https://www.facebook.com/steveturnerpr  Instagram: https://www.instagram.com/rockstarpublicist CallumConnects Micro-Podcast is your daily dose of wholesome leadership inspiration. Hear from many different leaders in just 5 minutes what hurdles they have faced, how they overcame them, and what their key learning is. Be inspired, subscribe, leave a comment, go and change the world!

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training What if hiring smart people and getting out of your way was not enough to build a self-managing agency? Today's featured guest will talk through the decisions most agency owners get wrong: when to stay involved, when to let go, and how the absence of rigor compounds into structural problems you won't even notice until you're stuck. He'll talk about how bad hiring decisions led him to become the bottleneck, how he's trying to fix that, as well as why your "number" for how much your agency is worth is probably based on nothing, and the one financial habit that gives you genuine optionality. Scott Leff is the founder of Leff, a B2B content marketing agency serving global professional services firms and nonprofits for over 16 years. His background spans business communications working as a managing director for a big brand, as well as a 22-month stint leading communications for Chicago's bid for the 2016 Olympic Games. When the bid failed in the first round, he found himself in a period of reinvention. With the gig economy just taking off, he decided it was time to hang up his shingle. He started to take freelance work, which eventually led to hiring and forming his own business. This agency grew steadily, exploded during COVID, and is now navigating the reassessment most established agencies are facing in a shifting market. In this episode, we'll discuss: Why becoming the bottleneck isn't always about control The hiring rigor every owner should have Which metrics are you tracking? Why declining revenue doesn't equal failure Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design and development agency that has provided white-label services for the past 10 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service. Toggl: Most agencies are losing 15–30% of their profit every year: lack of time tracking, messy manual timesheets, scope creep, untracked revisions, and all those "quick" client requests that never get billed. Toggl has created a fast, interactive way to uncover exactly where your margins are leaking. Start your investigation now at toggl.com/smartagency and use the code SMARTAGENCY10 at checkout for a 10% off annual plans. Knowing What You Should Never Have Delegated For the first ten-plus years of his agency business, every meaningful decision flowed through Scott or his business partner. That wasn't always a problem, but as the agency grew and decision-making had to push down through a management layer, cracks formed. Not because the team was incapable, but because they were being handed authority without the context, direction, or support to use it well. Hiring is the clearest example Scott points to. He gave department managers the autonomy to bring in their own people, which was a reasonable call on paper. But in a culture-driven organization like an agency, where your people are both your product and 80% of your overhead, that's the one decision you can't outsource and expect to get right. The fix wasn't micromanaging the process. It was figuring out the specific places where the founder's perspective is irreplaceable, and staying in the conversation there, even when it's uncomfortable to be involved. Hiring Rigor Is Not Optional and Most Agencies Are Winging It Scott attended a conference session led by someone who'd overseen hiring at Amazon and other large organizations. The biggest takeaway was a story about Jeff Bezos showing up to a debrief with three to four pages of handwritten notes on candidates, while everyone else showed up with nothing. That level of intentionality is what most agencies are missing entirely. The real problem isn't that agency owners don't care about hiring. It's that they go in underprepared, unclear on exactly what they're looking for, leaning on gut instinct, and writing role descriptions that don't reflect the actual job. To ensure you're getting applications from candidates that truly align with your agency and the required role, every part of the hiring process should be a test. Attention to detail? Bury the real application instructions at the bottom of the job post and see who finds them. Hiring a senior exec? Don't tell them much, give them a week and ask them to come back with a 90-day success plan. If they dive into answers before they ask a single question, that tells you everything. The point isn't the process for its own sake. It's that rigor on the front end reduces the cost of being wrong, and in an agency, being wrong on a hire is expensive for a long time. Watch Who You're Hiring From: Big Agency Talent Doesn't Always Travel Well There's a version of agency hiring that looks like a smart move: pull experienced people from larger, more established shops and let them install what's already working somewhere else. Here's why that doesn't work: You end up with talented people who are skilled at operating inside infrastructure, not building it. When there's no large team to direct, no resource pool to draw from, no SOP baked in for the last decade, they stall. The answer when things aren't cut and dried can be "that's not my job." And then it's nobody's job. Scott saw a version of this play out during the Olympic bid. Big consulting firms had seconded teams into the organization, and the ones who thrived were the ones who could operate in ambiguity. The ones who couldn't were waiting for a structure that was never going to show up. The lesson isn't that experienced people from large agencies are bad hires. It's that the ability to figure things out without a system to lean on is the filter. And you have to test for it explicitly, because someone's resume will not tell you whether they have it. Declining Revenue Doesn't Equal Failure, but You Have to Know What You're Actually Measuring Your revenue may seem like the only metric that felt like it matters when it's going up every year. However, a modest drop of five or ten percent, can be a big psychological blow even though profit improves and client impact is strong. That's a vanity metric doing its job: making growth feel like identity. Scott hit a similar inflection point when a former client asked him a simple question, why are you growing? Scott didn't have a clean answer. He'd been operating on the assumption that growth was inherently the goal, not a means to something else. The conversation points to a structural reality: if revenue is the only number you track, you'll optimize for it even when it costs you margin, leverage, and time. The healthier question is whether the agency is building toward the outcome you actually want, more optionality, a sellable asset, or just more control over your calendar. Revenue is a lagging indicator of that. Not the scoreboard. The Decision to Sell Your Agency Has Nothing to Do With Your Number Most agency owners carry a number in their head of what they want to walk away with when they sell. The problem is that the number is usually arbitrary, the market timing is unpredictable, and nobody warned them about the identity crisis that hits the week after closing. The right time to sell isn't a target revenue year or a specific EBITDA multiple. It's when you know exactly what you're walking toward and when the thought of running the agency has stopped feeling like a challenge and started feeling like a weight you've been carrying for six months straight. On the valuation side, Scott's question about what agency owners get wrong surfaced a hard truth: if your EBITDA is under a million dollars, your multiple takes a significant hit, and the buyer math looks very different than what you've been calculating off top-line revenue. Build the foundation like you intend to sell it. Get rid of what you hate. Make it structurally independent. Then you have real options,  whether or not you ever actually sell. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

From Agent to Agency Owner: Evolving Your Role Through DelegationMatt Dietz explains how an insurance agency owner's role should change over time, drawing on his 22 years in the business. Early on, owners must learn every function—sales, marketing, service, billing, claims, hiring, and training—but continuing to do day-to-day service work later limits growth. He argues that “not enough time,” “my clients need me,” and “I can do it faster” are usually signs of poor delegation and insufficient training, not real constraints. Dietz describes an early “2.0” agency as having at least a producer and a customer service rep, with the owner increasingly focused on coaching, building the team, and business growth rather than answering phones, quoting, or converting policies. He promotes his free resource list via text and highlights Agency Launch coaching options.00:00 Welcome and Free Starter Kit00:41 Agency Ownership Evolution01:07 Early Days Do Everything02:01 Delegation Fixes Time Crunch03:01 Agency 2.0 Team Setup04:11 Stop Doing Service Work05:29 Train It Away Not Faster06:18 Restaurant Owner Mindset07:15 Time Money Freedom Goal08:18 Wrap Up and Where to Find Me

Steve is the successful Agency Owner of Solomon Turner PR and is the Author of PR THAT WORKS-Real Strategies. Real Campaigns. Real Results. Website: https://solomonturner.com  Website: https://rockstarpublicist.com  Website: https://getprthatworks.com  LinkedIn: https://www.linkedin.com/steveturnerpr/  X: https://x.com/steveturnerpr  Facebook: https://www.facebook.com/steveturnerpr  Instagram: https://www.instagram.com/rockstarpublicist CallumConnects Micro-Podcast is your daily dose of wholesome leadership inspiration. Hear from many different leaders in just 5 minutes what hurdles they have faced, how they overcame them, and what their key learning is. Be inspired, subscribe, leave a comment, go and change the world!

What does it actually take to build an agency worth keeping →whether you sell it, pass it down, or hold it forever?This week I sat down with Matt Naimoli, co-founder of GNNInsurance and now M&A advisor at Legacy Advisors, for a conversation that's not about theory. It's about what most agency owners only learn the hard way.Matt and I built together inside GNN years before he walked me through the process of selling my own agency. So when he speaks about M&A, organic growth, and where thisn industry is heading,I listen → and you should too.In this episode:→ Why you should operate your agency as if you were going to sellit (even if you never will)→ The current M&A market and why organic growth is the new leverage→ How AI is quietly reshaping who wins in the next 12 to 24 months→ The 5 stages every owner has to go through (and where most get stuck)→ The financial discipline that separates top valuations frommillions left on the table→ The question that changed how I led my agency every single month→ What buyers are really looking for in 2026If you own an agency, work at one, or are thinking about startingone → this episode is essential.CONNECT WITH MATT NAIMOLILinkedIn: linkedin.com/in/matthewnaimoliLegacy Advisors: legacyadvisors.comCONNECT WITH MONICA ADWANILinkedIn: linkedin.com/in/monicaadwaniInstagram: @monicaadwaniFOLLOW TRANSCEND WITH MLinkedIn: Transcend with MYouTube: youtube.com/@transcendwithmNew episodes every week.

Most agency owners spend a lot of time thinking about growth, clients, and revenue. Far fewer think carefully about the words that define how they actually operate their businesses. In this episode, Chip and Gini dig into five of those words: leadership, management, accountability, responsibility, and authority. Leadership and management aren’t the same thing. Leadership is about vision and getting people to follow you. Management is about making the work happen. Knowing which one you’re stronger at is the first step toward building a team that covers your gaps. Accountability is the wrong place to start when a team member isn’t delivering. You can’t hold someone accountable for something you never clearly assigned, and you can’t hold them accountable if you didn’t give them the authority to get it done. Gini offers a useful comparison: when a client hires you for your expertise and then second-guesses every decision, it’s demoralizing. That’s exactly how your team feels when you delegate the work but not the authority to do it. The episode closes with a simple reminder. If you want more freedom as an owner, you have to be willing to actually let go. And if your team isn’t capable of handling more responsibility, you should be asking yourself why you hired them. Key takeaways Chip Griffin: “You can’t really have accountability without the other two things. You can’t go and hold an employee accountable for something that you never told them that they had to do to begin with.” Gini Dietrich: “I think we are all guilty of thinking that management is, oh, we get to boss people around and tell people what to do.” Chip Griffin: “If I want to hold an employee accountable for profitability on something, or for results on a client project, I actually need to give them the responsibility and authority to do what they need to do in order to get that.” Gini Dietrich: “When you try to control everything, when you don’t delegate effectively, when you don’t give your team the authority and responsibility to do their jobs effectively, you are creating an environment that’s not fun to work in.” Turn ideas into action Write down who owns what. Pick three ongoing projects or responsibilities in your agency and write one name next to each. If you can’t, or if the answer is “everyone,” that’s the problem to solve first. Audit one recent accountability failure. Think of the last time a team member didn’t deliver on something. Ask honestly: did they have clear responsibility for it, and did they have the authority to get it done without coming back to you for approvals? Identify the specific gap. Read Chip’s two-part newsletter series on these five words. They cover the concepts in more depth than a single conversation allows. Then write the five words on a post-it and put it somewhere you’ll actually see it. Related 5 words critical to agency management success (part 1) 5 words critical to agency management success (part 2) View Transcript The following is a computer-generated transcript. Please listen to the audio to confirm accuracy. Chip Griffin: Hello, and welcome to another episode of the Agency Leadership Podcast. I’m Chip Griffin. Gini Dietrich: And I’m Gini Dietrich. Chip Griffin: Gini, I’ve got, uh, I’ve got five words today, and that’s it. And then we’re outta here. Gini Dietrich: F…U… Chip Griffin: Words, not letters! No, we’ve already used more than five words, so. Gini Dietrich: Yep. No, Chip Griffin: I guess Gini Dietrich: you wrote about this. Chip Griffin: I guess we’re probably gonna need to come up with more than five words for this episode. Gini Dietrich: We’re, we should probably come up with several words for each of the five words, but you wrote about this and I thought it was really good. So we’re gonna talk about it. Chip Griffin: Yeah, last fall, as I was sitting there looking for inspiration for my newsletter, I started thinking about some of the language that I frequently use when I’m talking with agency owners. And so it became a two-part series in the SAGA newsletter, about five words that are critical to agency management success. And so, why not talk about them here? Gini Dietrich: Yeah. I think they’re really good. Chip Griffin: We’re always looking for ideas. Might as well pick something that we actually did a little work on. Gini Dietrich: Right. For a change. Chip Griffin: For a change. Gini Dietrich: We’ve got like four weeks in a row where we’ve done a little work. Chip Griffin: I mean, this is, I… dear listeners, please do not get used to this. We are not going to, you know, have actual prepared thoughts in advance of every episode. We just, we cannot handle that. A lot of it just needs to be off the cuff with us reacting to whatever randomly comes to mind in the seconds before I hit record. Gini Dietrich: That’s right. Chip Griffin: But this week we can tap into a little bit more depth. Last week, I mean, last week we did a lot of research for episode 300. Gini Dietrich: We did. We spent like days on that. It was a year’s worth of content. Chip Griffin: We did research, we brought AI into it. We started reading through past, I mean Gini Dietrich: mm-hmm. Yep. Chip Griffin: It was, it was truly exhausting, so Gini Dietrich: it was exhausting. I’m still recovering. Chip Griffin: Fortunately this is work that was already done. We’re just retapping into it. So, those five words that we’re going to be talking about today are leadership, management, accountability, responsibility, and authority. And we’re really looking at this through the lens of management of your business. So there’s a lot of other things that have to do with agencies where we can come up with other words perhaps, or other context for these words. But this is really about how you manage the business, how you work with your team, how you work with clients, and all that sort of thing. And that was really what I was trying to get at here when I was trying to drill into these particular concepts. Gini Dietrich: I think the first two leadership and management are really good ones because I think we are all guilty of thinking that management is, oh, we get to boss people around and tell people what to do and, you know, go on about our days. And, I think we also confuse leadership and management. And so I think a good place to start is definitely there, which you did too, because it’s part one of your series. Chip Griffin: I did, I thought those were, yeah, those were big important concepts to get squared away before you get into some of the ones that, you know, later on in the list are, are a little bit more nitty gritty. And really about the functional aspect of it. When you’re thinking about leadership and management, you really have to think about it in my view in, in a couple of different ways and, leadership is more getting people who are willing and interested in following you somewhere. Right? It is, it is defining a path and convincing people, whether that’s prospects that you’re trying to get to become clients or team members who you’re getting to work together. It really is, it’s more about, you know, the ideas and the communication around it and the motivation of people that comes together. Management then becomes more about resources and, you know, and more of the, in the management of it to… management’s more about management. How’s that for…there is a limit how much we prepare for these things. It’s not like I have clear talking points. Gini Dietrich: I would say management’s more in weeds. So like, if I were thinking about it from my, my agency’s perspective. I tend to be more of the leader, so I’m vision, visionary, I’m setting the stage, I’m talking about where we’re going. And then Shelly, who is our chief operating Officer, she’s doing like standard operating procedures. She’s creating process, she’s creating procedures. She’s created an intranet where you get where you get out. Like that stuff to me, I would shoot myself in the head if I had to do that stuff. But she’s really, really good at it and she’s really good at creating the process. Like these are the things, this is how we do our work. And so she allows me to focus on what I’m good at, and I, and then, and she in turn gets to focus on what she’s good at. Chip Griffin: Yeah. And that, and that CEO-COO split is, is a good, you know, sort of simple way of thinking about the difference in leadership and management. It’s not a hundred percent sure, but it’s, it gets you most of the way there in, in how you think it through. I do think that almost all managers at every level need a little bit of both. Yeah, you can’t totally, even if you are a relatively junior manager. If you’ve got anybody reporting to you or you’re managing a project, you still need to have some of the leadership there in addition to the management. So, but they are, they’re really important things to have. They are different things, but you need to be, in order to be successful as an agency business, you need to have both of these in robust amounts within the business. Otherwise, you’ll be rudderless, you’ll be profitless, and you probably won’t be generating results for your clients. Gini Dietrich: Yeah, and I think it’s, I mean, I personally believe that you’re, you have strengths in one or the other. You can probably do both. Like I can manage the business. I don’t love it, so I’m not great at it. I procrastinate, I can do it. But that’s why I hired somebody to manage those kinds of things. Because I know how important it is. And, but if you can’t, if you don’t, like for many, many years I couldn’t afford to hire a COO. Right? And the business wasn’t big enough to have a COO, right? So what we did instead is we made it part of everybody’s job where I said, okay. As you’re doing this work, I need you to create a standard operating procedure. I need you to jot down the process. And some were great at it and some not so great at it. So we had some that were good and some weren’t. But I will tell you, AI today helps immensely with that. We use Scribe now, I think Scribe now, or Scribe how? One of the two. And it like creates the SOP for you while you do the work, so you just let it capture your screen. So there are lots of ways that you can do both. You can both be a manager and a leader, even if it’s not one of those is not a strength. Chip Griffin: Well look, and at some level we’re all managers, right? Sure. Even if we are a solo and we don’t have any clients or we are just writing a book or something like that. Yep. And just kind of doing it in isolation. Hard to do. But if you, even if you were that, you still need to have a level of management in the activity that you, yourself are doing. So, you know, none of us can give up on that completely. I think it’s really more thinking about the layers of management, and how deep you go. So, you know, there are people who are, you know, pretty good at what I would call executive management. You know, figuring out big picture, what are the, what are the general things that we need to be working on and, you know, providing the rails within which you work and operate. Then there are other people who can make the trains run on time. Gini Dietrich: Yep. Chip Griffin: I am very much the former, not the latter. If you want someone to make the trains run on time, I’m way too all over the place with too many different ideas in order to do that effectively. And so, you know, and you have to understand as an individual and as a manager, what are your strengths in these areas? Because if you don’t understand that you are a better leader than manager, you don’t know what to shore up in terms of the team or what things to work on yourself or what safeguards you need to put into place to make sure that you’re not ignoring the important stuff. So like for me, since I’m not great at making trains run on time, I use a lot of software to try to make sure that I record all the little things and put the deadlines in so that I don’t sit there a week later and say, oh, right, I was supposed to file my taxes last week. I guess I should have done that. Right. So you’ve gotta have the systems in place to buffer yourself against the things that you’re not particularly good at to begin with. Gini Dietrich: Yeah. Which I think is a really nice lead to accountability, which was your third word. Like we have to…it’s sort of like, you know, people will say to me all the time, gosh, I wish I was as disciplined as you are about exercise. The reason I’m as disciplined as I am is because I have accountability partners. Like if I, there are plenty of mornings where the alarm goes off and I just wanna roll over and go back to sleep for an hour and a half. But I have somebody counting on me, either my coach or somebody that’s waiting for me at the gym or whatever it happens to be. I have the accountability and that’s part of the reason I’m so, so disciplined. And I think we have to take that into our business as well. So even if you don’t have a team that can hold you accountable, there are plenty of resources. You know, there’s Slack communities, the Solo PR Pro community, the Spin Sucks community, the SAGA community on Slack. I think you can hire a coach. Like there are lots of things that you can do to hold yourself accountable. But I think that to your point, is a really good lead-in from leadership and management. Chip Griffin: Yeah. And, the reason why I ended up writing about this over two weeks in my newsletter was not just because it was getting long. It was. Gini Dietrich: It was, sure. Chip Griffin: But, also because leadership and management really do fit together. But then the other three, accountability, responsibility, and authority come together, in important ways. And, and one of the things that I have found with a lot of agency owners, when I talk to them about their teams, they’ll ask me, you know, how can I hold my team more accountable for the results that I need for them? And it usually then evolves into a conversation about accountability, responsibility, and authority. Because you can’t really have accountability without the other two things. Gini Dietrich: Yep. Chip Griffin: And so they, they all are very much interconnected. And if you want to achieve results, particularly with your team, you need to think about how you mix these together. Because look, I mean, employees. Sometimes I say that employees and clients are a little bit like children as far as how you have to coach them and get them to move in a particular direction. But they’re different from kids and, I mean, you can’t just take an employee and put ’em in timeout or send them to their room. I mean, that’s Gini Dietrich: Unfortunately not, no. Chip Griffin: You know, you can try it. It’s, it’s not gonna work out. Gini Dietrich: It’s probably not gonna work. Yeah. Chip Griffin: So honestly, it doesn’t work all that well with kids either. But, you know, sometimes it makes you feel better. You know, my kids are way too old to be sent to their rooms now, so. It is what it is. But when they were little, you, you kind of liked doing that occasionally at least, but you knew it was really never gonna solve anything. It just got them outta your hair for a bit. So, but with employees, you need to think about this because usually accountability is the last place that you go to in order to solve a team problem. You really need to look at responsibility and authority first. Because you can only be accountable if you’ve been given responsibility for something, right? Right. So you can’t go and hold an employee accountable for something that you never told them that they had to do to begin with. Gini Dietrich: Right. Chip Griffin: And that doesn’t mean you need to tell ’em every little detail, right? But you, they’ve got to understand that this is a task or a project for which they are responsible. And one of the things I always say to people, and I’m not original in this, but you can’t have more than one person who is truly responsible for a task or project. Because as soon as two people share responsibility equally, it ain’t gonna happen. It’s just human nature, everybody kind of assumes someone else will pick up the slack. Gini Dietrich: It’s like a group project. Yep. Chip Griffin: So you’ve gotta be clear who has responsibility for this, who is walking outta this meeting with responsibility to get it done. So you start there and then you can start thinking about accountability. But, only if when you give them responsibility, you also give them authority, because this one I see all the time. You assign an employee something, you wanna hold them accountable. Because well, I, I, I told Sally that Sally was responsible for getting this done. But you didn’t give Sally the authority to go and get the resources she needed or to give the approvals herself. You kept all of that to yourself, and so Sally wasn’t able to actually get the job done because Sally was too dependent upon you. So if you want to hold somebody accountable, you’ve got to give them responsibility and authority to get the job done. Gini Dietrich: Yeah, 100%. You know, one of the things that we do internally here is objectives and key results. And so the leadership team will develop, we develop the company ones as a group, and then they develop their team ones. And then they are responsible for having their teams fill in their own. And so that practice alone has been really great from the perspective of helping everybody understand what they’re accountable for. So even if you’re a team of two people, you can still do that, right? Like it’s, and you don’t have to use OKRs, you can use KPIs, you can use whatever kinds of goal setting you prefer. But the practice of setting the goal and helping everybody understand who’s responsible for what, I think is a, it does that. Then of course you have to execute, right? But that’s where the accountability and responsibility comes in. But I think going through the practice of building those goals together really helps build that accountability. So people know, okay, this is what I’m responsible for. This is what so-and-so’s responsible for. This is what happens if I don’t do my job. And they won’t be able to do their part of the job. So it kind of helps them understand how all of the trains work together. Chip Griffin: Absolutely. And as agency leaders and managers, we think about this in client terms all the time, right? We sit there and we say, well, you know, the client wants us to do these things, but they haven’t given us the ability to make decisions around this. Or they haven’t given us the appropriate budget for something. Or they want us to have an impact on sales, but we can’t even talk to the sales team or whatever it might be. So we think about this naturally. All the time with our clients, and we chafe against the restrictions that our clients put in place, but we don’t think twice about putting those same handcuffs on our own employees. And so we need to be thoughtful about that and say, look, if I wanna hold an employee accountable for profitability on something, or for results on a client project, or for leads that they’re generating for the agency, then I actually need to give them the responsibility and authority to do what they need to do in order to get that. Otherwise, I have no business holding them accountable for something that I haven’t given them the flexibility to achieve. Gini Dietrich: Absolutely. I think it’s just such a good practice in general, to think about that. And, you’re right, like the shoemaker’s children don’t have shoes. You know, we don’t, we don’t have great websites. We don’t have great content. We don’t have great thought leadership. We don’t do any planning for ourselves. We sort of just wait for the phone to ring, to drive new business. All of the things that we would never do for our clients, like we plan for our clients. We set goals, we measure results, we do all those things. That practice has to make it to your business as well, because if it doesn’t, you don’t have all of these things. You don’t have accountability and responsibility and leadership and management. You don’t have the ability to run a well-functioning, profitable business. You have to do those kinds of things just like you do for your clients. Chip Griffin: Well, and the thing is, if we adhere to these various guidelines that these five words bring to mind, it improves not just the business of the agency, but generally the lives of the agency owner. And as we all know, I’m obsessed with trying to make owners happy in what they do and not just yes, you know, sitting there and feeling tortured by their own business that they decided to create. And so a lot of these things get things off of your plate. It shares the responsibility and accountability across your team. But only if you’re willing to let go, you have to be willing to let go. And we talk all the time about the value in delegating things and all that. But, it really comes down to thinking about not just that I’ve delegated something, but that I’ve done it in a way that sets that team member up for success. And if you’re delegating responsibility and authority, that should allow you to have more freedom and to spend your time differently. Now, if you assign those things, but you’re not really giving it and you’re just micromanaging. What’s the point? That doesn’t help the employee. It doesn’t help you. It doesn’t help the business. So really think about these concepts and how you can internalize them to what the way that you are managing your business, and you’re more likely to see the results that you’re looking for, that your team wants, and ultimately that the clients want as well. Gini Dietrich: Yeah. You know, one of the things that I think is really important for agency owners to understand is that when you try to control everything, when you don’t delegate effectively, when you don’t give your team the authority and responsibility to do their jobs effectively, you are creating an environment that’s not fun to work in. It’s not gonna be fun for your team, and it’s not gonna be fun for you. And one of the things I think that’s really easy for agency owners to, to understand is to put themselves in the shoes. So let’s say that you’re working with a client and they’ve hired you because of your expertise, and you’re really, really good at website development, let’s say. Like really good at it. You understand how AI visibility works. You understand how that fits with SEO, you understand how that works with user experience and website design, like you’re one of the best at this. But the client keeps saying, no, I think you’re wrong, or I don’t wanna do it that way, or, and they don’t take your advice and they don’t use your expertise. They keep talking over you. Or they say like, well, I asked AI and it told me this, and so you’re wrong. How does that make you feel? It doesn’t feel good. That’s how your team feels when you don’t delegate and give them the authority and the responsibility that they deserve to be able to help you grow the business. That’s how they feel, and I think we can all put ourselves in those shoes to understand that doesn’t feel very good at all. So if you’ve hired the right people and they have an expertise to be able to help you grow the business, let them do their jobs. Chip Griffin: And, if they still can’t, then you need to look at a different team, right? Correct. I mean that, yes. You know, because when I talk with owners, a lot of times says, well, so and so isn’t capable of it. Well, who hired so and so? Right? I mean, you did. Gini Dietrich: Yep. Chip Griffin: You made that decision. Mm-hmm. You can undo that decision. You can make a better decision next time. Mm-hmm. But you can’t sit here and say that you need to micromanage them because they’re not up to the task. Either they are and you can let go or they’re not, and you need to find a different solution. And usually, if an owner is honest with themselves and they sit down, more often than not, they realize that they can let go more than they thought. Again, we’ve said before it, it may be that they don’t do it exactly the same way that you would do it. It may not be as perfect as you would do it. Not that we’re saying you’re perfect, but you know, you may think you are. Gini Dietrich: Right. Chip Griffin: And so if, if those are things that, that are getting in your way, figure out how to move past them. Because you, you really have to focus on making sure that you’re getting good enough and not perfection, not identical to the way you do it. Because if you do, you’ll never be able to hire anybody and you’ll never be able to delegate and you’ll never be able to live these five words. Because they really, when you think about the list that I put together, it starts from sort of the highest level, the 30,000 foot, the leadership, getting people to follow you, all the way down to that core level of the delegation of authority to get things done across your team. And you really need all of those elements to come together. Yep. If you wanna be sane, happy, and get the results that you want. Gini Dietrich: Absolutely. Yes. So I know Jen will link to both parts of this. I thought it was really, really well done. So you can read that as an accompaniment and have it as a reminder. Just put it on a post-it. Put those five words on a post-it note, stick ’em to your screen. Chip Griffin: Perfect. Excellent. Well, I hopefully these five words, we gave you more than five words, but we gave you five words… Gini Dietrich: Okay. That’s enough. Yeah. Chip Griffin: Okay. My usual, tortured ending. So. With that, I will delegate the authority to all of you to get on with your days. And, the responsibility to that was live these five words and Okay. We’re, we’re just gonna stop. Okay. With that. I’m Chip Griffin. Gini Dietrich: I’m Gini Dietrich Chip Griffin: and it depends.

What does it take to step into a family business - and still build something that's truly your own?In this episode of Discovery Series: Unplugged, Lucas Ippolito, Desjardins Insurance Agent and Agency Owner, shares his journey from growing up in the industry to finding his footing as a young advisor and leader.  From early doubts and tough first months to setting bold goals and building confidence with clients, Lucas opens up about what it really takes to grow in this business.You'll hear:• The reality of starting out—even with experience around you• How he worked through self-doubt and earned credibility• Why humility and curiosity shaped his growth• The shift from talking about products to solving real problems• What legacy means when you have to build it yourselfA grounded conversation about pressure, progress, and becoming the kind of advisor clients—and your team—can trust.

LIVE TRAINING – April 9th Never Get Stuck on an Objection AgainIf conversations are the problem, objections are where you're losing the deal.That's exactly what we're fixing on April 9th.

Are websites dead? Is SEO even worth it anymore? With AI-generated answers, Google's AI overviews, and tools that can build entire sites in seconds, it's easy to think the traditional web is on its way out. But is that actually what's happening? In this episode, Matt sits down with agency owner Nat Miletic to talk about what they're seeing firsthand in the world of web development and client work. From niche sites to WordPress to the future of organic traffic, they break down what's changing - and what's not. If you're a developer, freelancer, or agency owner wondering where things are headed, this is a grounded, real-world look at the impact of AI on websites and SEO. Show Notes: https://www.htmlallthethings.com/podcast/are-websites-dead-agency-owner

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training How are you protecting yourself from the real risk of owner burnout? Agency owners often burn out because they built a business that depends entirely on them. Today's featured guest is a former agency owner turned AI SaaS founder. He'll unpack what really caused his agency collapse, what he learned from it, and how he rebuilt from a completely different role. Austin Armstrong is the owner of Syllaby, a tool for social media marketing that helps users create their very own realistic digital clone to personalize their marketing efforts, allowing them to forge a deeper connection with their audience. Austin spent over a decade in the agency world, working his way up from intern to running an agency before launching his own. For a while, it worked, until the cracks appeared. His agency was built around organic marketing and heavily centered on his personal brand. High months meant hiring fast. Low months meant wondering if payroll would clear. When a few large clients (that accounted for about 60% of monthly revenue) churned, the instability became unbearable. So Austin made his tech pivot and moved to starting Syllaby, which also came with a role pivot. More recently, he just released his first book Virality and is the co-founder of the upcoming AI marketing World conference. In this episode, we'll discuss: From agency failure to early AI adopter Why the founder bottleneck is emotional The founder evolution model AI exposes weaknesses Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources This episode is brought to you by Wix Studio: If you're leveling up your team and your client experience, your site builder should keep up too. That's why successful agencies use Wix Studio — built to adapt the way your agency does: AI-powered site mapping, responsive design, flexible workflows, and scalable CMS tools so you spend less on plugins and more on growth. Ready to design faster and smarter? Go to wix.com/studio to get started. Making the Decision to Be an Early Adopter When he started Syllaby, Austin could already see the writing on the wall with AI. He was already not happy navigating the agency world, so the question was, "Do I want to place a bet as an early adopter of this technology? Potentially cannibalizing my own agency?" He spoke with several clients and business owners and came to the conclusion that most people hire an agency because they know they need to create content to be relevant, but didn't know how to pick the right topics, and in many cases didn't want to be on camera. They needed help staying consistent and accountable. Some of them don't even have the money to hire an agency, but still have a message and an expertise to share. So Austin started to look for ways to automate those processes using AI. The Founder Bottleneck Is Emotional Before It's Operational The emotional weight of the unraveling of Austin's agency was real. Nightmares about client complaints. Constant vigilance. Inability to disconnect. Eventually, he decided to make a bet on AI and launched Syllaby, an AI-powered content platform designed to automate much of what agencies manually execute, from topic discovery to scripting to publishing. Now, looking back, he sees his agency's failure came from several mistakes. It wasn't bad marketing or lack of demand. It was structural dependency. The agency relied on: His personal brand His client relationships His decision-making His emotional capacity When large clients churned, revenue collapsed because concentration risk hadn't been designed out of the model. When delivery required nuance, he couldn't step away because "he stirred the pot." This is the Operator trap. The Founder Evolution Model Most founders believe they own an agency. In reality, the agency owns them. What is supposed to happen as your agency evolves is that your role in it evolves as follows: Operator → Manager → Architect → CEO → Owner At the Operator level: Sales depends on you. Delivery depends on you. Escalations go to you. Pricing goes through you. And when you focus on one area, another suffers. Systems Create Freedom But They Also Create Identity Shifts As the owner, being needed feels good and letting go feels disorienting. Austin acknowledged this tension. In his agency, clients wanted him. Even with SOPs, some work required nuance. Some of it was ego. Some of it was positioning. Some of it was hiring the wrong people in the wrong seats. Having learned his lesson, things look very different in his SaaS company, where he can rely on strong partners, defined ownership, AI-supported workflows, and clear decision rights. Now he can disappear for two weeks, go skiing with family, speak at events, and the business doesn't break. AI Exposes Weakness All over the industry owners agree that AI isn't replacing strong agencies. It's exposing weak ones. At Syllaby, Austin has integrated AI so much is hard to think where he DOESN'T use it. He automates what many agencies sell manually: SEO-based topic discovery Script generation Video creation Scheduling and publishing For smaller businesses, this lowers the barrier to entry. For agencies, it creates leverage. Which tool are owners using? This varies from time to time. What you should be doing is testing them all out to see which ones work better for you, as well as creating a brief with all the information you'll need in case you decide to migrate to a different tool. Jason calls this his "AI Operating Brief", a master document loaded with: Company positioning Customer data Success stories CRM insights Transcripts Strategic principles Once embedded into AI tools, it eliminates repetitive context-setting and removes founder bottlenecks. Austin does something similar with what he calls his "Austin Codex", years of content, frameworks, and intellectual property housed inside AI models. The result is institutional memory without constant founder involvement. Time Audits Reveal the Hidden Ceiling Austin is a big fan of the full-time audit exercise: For one to two weeks, document: Every task Start and end times Whether it's mandatory or optional Your enjoyment level The dollar value of your time The outcome is uncomfortable. Once you're done, you'll see which $10 tasks eating $1,000/hour time, the emotional drain disguised as "important work", and the distractions masquerading as urgency. He outsourced email management, calendar coordination, travel booking — all consolidated into a daily executive summary delivered where he actually spends time. Not because he can't do it, but because he shouldn't. The bigger lesson: you don't scale an agency… you outgrow your role. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

Send a textIf you're stuck working in the business while trying to scale it, this conversation is for you.In this episode, I sit down with Bill Reynolds, founder of Element 502, a creative agency helping businesses find their authentic voice and connect meaningfully with their audiences. Bill has led through acquisition, financial pressure, operational chaos, and the daily reality of the Agency Owner Grind.We unpack the tension between working in vs on your business, real-time team feedback, agency positioning strategy, and why constant grind culture is a warning sign, not a badge of honor. Bill shares the story behind buying a struggling marketing company, rebuilding it, and redefining value vs price in a crowded market.If you're scaling past seven figures and navigating systems, team handoffs, margin pressure, and strategic clarity, this episode will sharpen how you lead, decide, and position your agency for sustainable growth.Books Mentioned- The One Minute Manager by Ken Blanchard- The Grind by Michael McFallIf you want to learn more about Bill and his team, visit element502.com. You can also explore his positioning framework at 599haircut.com, where you can download the free worksheet and even book time directly on his calendar to talk through your marketing strategy.Join Dr. William Attaway on the Catalytic Leadership podcast as he shares transformative insights to help high-performance entrepreneurs and agency owners achieve Clear-Minded Focus, Calm Control, and Confidence. Free 30-Minute Discovery Call:Ready to elevate your business? Book a free 30-minute discovery call with Dr. William Attaway and start your journey to success. Special Offer:Get your FREE copy of Catalytic Leadership: 12 Keys to Becoming an Intentional Leader Who Makes a Difference. Connect with Dr. William Attaway: Website LinkedIn Facebook Instagram TikTok YouTube

Learn the small shift that makes referrals repeatable. Check out our new video training: https://hey.salesschema.com/opt-in-mw-referral-engine?utm_source=podcast--Most agency owners assume nobody can sell as well as they can. Lori Cox built an agency, sold it, and then took a BizDev leadership role — and says she's actually sharper at sales now that she's not running the whole show.Lori brings 20+ years of B2B marketing and revenue experience. She built and sold a full-service healthcare-focused agency, then moved into VP of BizDev at Knack Collective, where she works with global tech companies on partner-led go-to-market strategies. We got into the systems that made her agency sellable, why most partnership pitches go nowhere, and how the inbound/outbound mix has shifted heading into 2026.What You'll Leave With:Systems before salespeoplePartnerships require intention and attentionDiversify your pipeline, not just your client baseNon-owners can be better salespeopleAI is changing the job, not replacing itConnect with Lori on LinkedIn: https://www.linkedin.com/in/lori-cox-mba/Knack Collective: https://knackcollective.com/

If you constantly feel overwhelmed, short on time, and like you're always working but rarely working on the business … you're not alone.And if you're honest, you might not even be totally sure what “working on the business” is supposed to look like anymore now that you have a team.In this episode, I walk through how I think about designing a week on purpose, to create space for everything you want and need to do as CEO, no matter what level your business is at (from side hustle to full team)In this episode, we explore how to … Design Your Week Like a CEO:Why overwhelm is often a design issue, not a discipline issueHow most weeks quietly become reactive without you realisingWhat “working on the business” actually means in practiceWhy certain activities must be scheduled or they disappearHow intentional structure creates more freedom, not lessI also share personal insights around:energy, focus, and decision fatiguewhy busyness can feel productive while keeping you stuckand how small shifts in your week can change everythingThis episode is for you if:your days feel full but unsatisfyingyou're constantly context-switchingor you know you need to change how your time works — you just haven't stepped back to redesign itFree resource:For the Free CEO Schedule Template, go to https://a.anneliseworn.com/ceoscheduleYour time is your most valuable asset.This episode will help you start treating it that way.A xWant More?DM "CEO" on Instagram: @annelisewornDownload the 6-Figure Freelancer Guide: https://a.anneliseworn.com/6ffBook a Free Strategy Call: anneliseworn.com/consult

Your sales team is brilliant. But they're spending 70% of their week doing work a robot could do in 10 minutes. And you're paying them six figures to do it. Welcome to the "Year of Reckoning." Your board is demanding AI automation. They want results. But recent research shows that 95% of enterprise AI pilots represent zero P&L impact. In this episode, Mike Allton breaks down exactly why those pilots are failing - and it's not the technology. It's something he calls "Admin Drag" - the invisible productivity killer that turns your thoroughbred sales talent into data entry clerks. You'll discover: Why layering AI on top of broken workflows just accelerates failure The "GenAI Divide": What separates the 5% of Future-Built companies from the 95% stuck in Pilot Purgatory How to navigate board pressure to cut headcount while scaling revenue (without replacing your A-players with chatbots) The "Admin Audit" framework: A tactical exercise to identify which tasks are bleeding hours from your revenue engine Why automating the OUTPUT (customer conversations) is killing your pipeline - and what to automate instead This isn't theory. Mike is the Director of Partner-led Growth at Agorapulse and has been architecting AI workflows for revenue teams since 2024. He's a practitioner who carries quota pressure - not a futurist selling science fiction. If you're a VP of Sales, CRO, or Agency Owner tired of AI tools that promise magic but deliver busywork, this is your operational playbook. Featured Framework: The Admin Audit - identify the "robot work" killing your team's capacity Next Episode: We tackle Shadow AI - the unsanctioned tools your team is already using, and how to govern them before they become a data leak. Chapters: 00:00 Introduction: The Talent Crisis in Sales 02:10 The AI HAT Podcast: What to Expect 03:05 The Reality of AI in 2026 05:55 The Gen AI Divide: 95% vs. 5% 10:23 The Efficiency Paradox and Admin Drag 11:55 Your Homework: Conduct an Admin Audit 13:29 Conclusion: Architecting for Revenue Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to a brand new year and a brand new episode of Build a Better Agency! In this special solo cast, host Drew McLellan kicks off 2026 with a focused, actionable discussion on preparing agency owners and leaders for what promises to be a pivotal year. Drawing from his decades of experience and deep involvement with agencies across the globe, Drew McLellan lays out five essential resolutions that serve as a roadmap for agency growth, stability, and profitability—no matter your agency's discipline. This episode is packed with practical advice for implementing intentional changes, starting with the importance of carving out deep work time and ensuring that new business development remains a weekly priority. Drew McLellan details how to practically block out time on your calendar for strategic thinking and outreach, and why these habits are especially critical as the market shifts. He also provides a step-by-step formula for running monthly all-agency meetings that build transparency, celebrate wins, and foster accountability—complete with a ready-to-use agenda. The conversation turns to the game-changing impact of AI within agencies, emphasizing why every agency owner must establish clear policies, communicate their approach to both internal teams and clients, and explore how to leverage AI tools to stay competitive. In addition, Drew McLellan highlights the often-neglected importance of deepening personal connections with your team, sharing meaningful rituals and approaches to nurturing these relationships for better retention and morale. Whether you're hoping to weather tough economic conditions, boost your new business pipeline, or future-proof your agency with smart technology and people strategies, this episode equips you with concrete steps for transforming intention into action in 2026. You'll leave inspired to schedule, strategize, and connect—all cornerstones for not just surviving but thriving in the year ahead. A big thank you to our podcast's presenting sponsor, White Label IQ. They're an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode: Agency owner resolutions for a watershed year Carving out time for deep, uninterrupted work Implementing a consistent new business development routine Building transparency and accountability with all-agency updates Establishing clear AI policies and accelerating AI adoption Deepening human connections with team members   Proactively preparing for 2026's unique agency challenges

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training What a year. I sat down with over 100 incredible agency owners—and the insights were unreal. From million-dollar breakthroughs to hard-earned lessons, these founders brought the real talk. In this special year-end episode, I'm sharing the top 5 interviews that stood out most. To everyone who tuned in, shared an episode, or took action from something they heard—thank you. This show is for you, and because of you. Here's to a smarter, stronger, more scalable 2026. Let's go.   Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design, and development agency that has provided white-label services for the past 10 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service.   AI, Efficiency & the Future of Digital Agencies | with Manish Dudharejia (E2M Solutions) If you're running a digital agency and wondering how the hell you're supposed to keep up with AI, automation, and shifting client expectations—this one's for you. Jason sits down with Manish Dudharejia, founder of E2M Solutions, one of the largest white-label partners for agencies, to break down where the real opportunities are—and what's about to get wiped out. Spoiler: Agencies that don't embrace efficiency will get eaten alive. Whether you're stuck in fulfillment hell or just trying to stay 3 steps ahead, this is a must-watch if you want to grow smarter, not grind harder.   From Freelancer to CEO: How Kriston Sellier Built a Scalable, Human-Centered Agency Kriston Sellier, Founder of Id8, shares how she broke free from the freelancer grind, stopped being held hostage by a single client, and transformed into a confident CEO with systems, a team, and a business that no longer revolved around her. We dig into the moment she realized she wasn't really running a business and how hiring a consultant changed everything (and brought in 25 new clients) This isn't fluff. It's the real path from chaos to clarity—one that too many agency owners skip because they're stuck reacting.   From $1M to $40M: How Chris Dreyer Scaled His SEO Agency with One Counterintuitive Strategy If you're an agency owner stuck managing chaos, wondering how the hell to grow without everything breaking—this is your blueprint. I sat down with Chris Dreyer, CEO of Rankings.io, who scaled his agency from barely breaking 7 figures to nearing $40 million in pure service revenue. And no, it wasn't because of some sexy funnel or overnight hack. It was because he doubled down on relationships. Favorite line from Chris: "You mean to tell me it's not worth $500 to go shake hands with a $125K client?" This isn't theory. It's what the top 1% of agencies are actually doing—and it's probably not what you're doing right now.   How to Build an Agency Team That Sticks & Clients Who Actually Respect You | Colin Hetherington I sat down with Colin Hetherington, founder of Dublin's Common Good and co-founder of Zoo Digital (which scaled to $3M+ with less than 5% turnover). Colin's the real deal—he's built agencies people love working at and clients want to stay with. You'll hear how Colin combined strategy, creativity, and technical execution to create an agency that stood out—and why focusing on team trust and clarity made all the difference. Whether you're scaling or starting fresh, there's gold in this conversation on how to lead without burning out.   Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

We hear the corporate escape stories all the time. What we don't hear as often is what happens after. My guest built a stronger, smarter, and more aligned freelance marketing business on the other side of it. That's why I loved this conversation with Tyneshia Dise. She walked away from a high-pressure corporate sales role after hitting burnout, went back to school for a marketing degree, and slowly built her agency through networking, internships, referrals, and showing up online long before it felt comfortable. Today, she leads a team of four and runs her business with solid onboarding, real systems, clear communication, and regular client check-ins. And inside our Workgroup, she's already booked 6 out of 10 discovery calls and landed a client that gave her a 4x ROI.Tyneshia is the founder of The Innovative Design Group and a digital marketing strategist with 20 years in sales and marketing, specializing in helping service-based business owners refine their message, build standout websites, and create campaigns that drive measurable growth.Listen to learn more about:How Tyneshia used her corporate sales background to build a thriving freelance marketing agencyWhy emotionally-driven messaging is the secret weapon behind stronger conversionsHow to improve your discovery calls using active listening & buyer insightsWhat freelancers get wrong about DIY marketing and how to fix itThe systems, onboarding, and client experience shifts that helped her scaleTyneshia's growth came from intention and experience. Tune in because her story is a powerful example of what's possible when you mix skill, strategy, and community support.Sponsored by The Digital Marketer's Workgroup Are you already doing marketing work but need more clients and a stronger referral network? Join our tight-knit community of freelancers and get access to behind-the-scenes conversations, support, and troubleshooting that every solo marketer needs. Plus, you'll benefit from advanced trainings, networking opportunities, and exclusive job leads. Apply here!Links Mentioned in the Show: Grab Tyneshia's Free Email Marketing Guide: If you want your emails to land, not just send, Tyneshia's free 67-page e-book is a must. It teaches freelancers and VAs how to clarify their message, write emails that resonate, and build automations that feel personal, not robotic. Perfect for anyone managing client newsletters, funnels, or retention campaigns.Connect with Tyneshia:Instagram: @innovativedesign_cleFacebook: The Innovative Design Group_CLEWebsite: https://theinnovativedesigngroup.com/ Connect with Emily:Facebook Community: Emily's Unicorn Digital Marketing Assistant LabInstagram:

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training How are you preparing your clients to start thinking about AI as part of their SEO strategy? Are you educating them on what they can expect now that the landscape is changing with AI optimization? As an agency, you should be starting these conversations because you can be sure your clients are already thinking about AI, even if they still don't understand its applications for how clients will get to their content. Artificial intelligence isn't just changing how people find information, it's rewriting the rules of search altogether. Today's featured guest is already running AI audits for his clients; he thinks all agency owners should be doing this. He'll unpack what AI optimization really means for agencies, marketers, and business owners who've lived and breathed SEO for decades. Vishal Mahida is the Director of Digital Marketing at E2M Solutions, where he helps over 100 agencies scale their SEO and digital marketing operations. With a 40+ person team specializing in SEO, PPC, and operations support, Vishal works directly with agencies on systems that drive measurable growth and keep them ahead of major shifts in the industry. In this episode, we'll discuss: SEO vs. AI Optimization No, SEO is not dead, so your website still matters. Preparing your agency and clients for AI search. Subscribe Apple | Spotify | iHeart Radio The Difference Between SEO and AI Optimization There's a lot of buzz around how AI has come to change and maybe even replace SEO. Vishal clarifies that AI optimization isn't replacing SEO, it's expanding it. Traditional SEO focused primarily on optimizing for Google rankings, keywords, and backlinks. The goal was to get traffic from search results. But as Vishal explains, the modern search landscape has fragmented. Users are now searching on multiple platforms including ChatGPT, Perplexity, and Claude, not just Google. This shift means brands must move beyond "ranking on Google" and focus on being visible wherever their audience searches for information. Whether someone asks ChatGPT for "the best roofers in Austin" or Google's AI mode for "running shoes under $5,000," AI systems are gathering and summarizing information across multiple sources in real time, including social platforms like Reddit, Quora, and LinkedIn. Think about it as building a multimedia visibility strategy and ensuring your brand, expertise, and answers exist across platforms that large language models (LLMs) pull from. "You're not optimizing for one search engine anymore," he says. "You're optimizing for how the internet talks about you." Why Your Website Still Matters in the AI Era Will websites become irrelevant if AI answers everything for users? According to Vishal, websites won't disappear, they'll evolve. Think of them as your source of truth rather than your traffic generator. When AI summarizes answers for users, it still references real content and authoritative sources. So, your website remains essential for credibility, events, and conversion, even if fewer users arrive there through traditional search. For instance, if someone asks ChatGPT about agency growth events in Austin, and you've mentioned your event across social media, your website, and podcasts, AI will likely include it in the results. "That's how people find you now," Vishal agrees. "Not just through search but through signals from every platform." Of course, you should still think about the content you're putting out on your website. Are you answering the questions that people are asking? Or you just optimizing for the keywords. Optimizing for the keywords won't work. People will ask LLMs questions and if you're already answering them on your content there are more chances that AI results will find you and list your website. Redefining Reporting and KPIs for Agencies One of the biggest challenges agencies face is explaining to clients why organic traffic might be dropping even as visibility increases. Why? Traditional SEO metrics no longer tell the whole story. So how to report back? Basically, you'll need to educate clients and start measuring mentions, citations, and referrals coming from AI platforms. Vishal suggests tracking LLM bot hits in server logs and monitoring whether AI crawlers are visiting key pages. These indicators reveal your brand's visibility in AI-generated results. While raw traffic might decline, the quality of leads and conversions often improves. "You might get fewer leads," he says, "but they'll be more qualified, because AI searchers are deeper in their intent." Leads from AI chats tend to be more serious buyers who have already researched their problems. The shift, then, isn't a loss but rather an opportunity to educate clients on new performance indicators that reflect where users actually search today. Preparing Your Agency and Clients for AI Search When it comes to optimizing for AI, Vishal recommends a hybrid approach: combine solid technical SEO fundamentals with a new layer of AI-readiness. This includes making sure your site is clean, crawlable, and structured properly, while also ensuring your brand has visibility across other platforms. At E2M, Vishal's team runs AI search audits to check how often their clients' brands appear in LLM answers. They even query ChatGPT and Perplexity directly to see what those systems say about them and their competitors. From there, they reverse-engineer visibility by identifying which platforms, podcasts, or publications help brands get cited more often by AI. Mentions on Reddit, Quora, and podcasts count, even if they're not linked, because they help build trust signals that LLMs detect. Agencies, Vishal says, can sell these as AI search audits, AI content audits, or full AI optimization packages — new recurring revenue streams that build on their SEO expertise. The Human Edge in an AI-Driven World Agencies can't afford to be "order takers" who wait for clients to bring up AI. If your clients are asking about AI before you bring it up, you're already behind. Instead, agencies should position themselves as trusted advisors who help clients navigate the shift confidently. So go to your clients and start those conversations, or you WILL be replaced by AI. At the end of the day, people still want connection, which is why both Jason and Vishal agree that AI will never replace the human element and the strategy, empathy, and creativity that come from real human connection. People will always want someone that can help guide them through the new marketing trends. As Vishal puts it, "Business owners don't have time to learn all this. They want someone they trust to handle it." AI might make average easier, but connection, data, and network will always be your edge. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

This week Atbpod sits down with Kyani Bateman model, mentor, and cofounder of Pakolea—to trace her path from kid commercials and pageantry to building a community-first agency with her partner, photographer Darren. She shares how social media became a living portfolio, why brands care about personality as much as pictures, and how a fierce feed can coexist with a grounded, aloha-driven life.Kyani pulls back the curtain on runway realities: quick changes, six-inch heels, and the mental game that starts long before call time. She breaks down the difference between influencers and professional models, explains how to make reels and day-in-the-life content work for bookings, and tells the unfiltered stories rolled ankles, missed cues, and all that forged her resilience. We explore Hawaii's collaborative backstage culture versus Miami's every-model-for-themselves pace, underscoring how character shows on stage and in the camera.The heart of the episode is Pakolea's model-first blueprint. The academy teaches posing, runway technique, comp cards, consent, and ethics; the agency represents ready talent with fair, modest commissions so models keep more of their pay. No height gatekeeping, no mean-girl energy just a clear interview process to protect culture and safety. Kyani encourages smart choices about paid vs unpaid work, networking with intention, and taking uncomfortable opportunities that expand skill and confidence. She also opens up about building a business with her boyfriend , communicating through creative decisions, and keeping trust at the center.We wrap with big goals: more global bookings, pop-up workshops from LA to New York, and a personal dream to walk the Victoria's Secret runway. If you care about modeling, content creation, or creative careers built on values, this story is your blueprint. Listen, share with someone chasing their first casting, and leave a review so we can bring more conversations like this to your feed.

Scalable operations turn you from the person doing the work into the person creating the environment for great work to happen. That is what my guest Christine Schwitzer, the founder and CEO of Holistic Grants, and member of my Impact Collective Mastermind has found. Christine shares what it looked like to move from spreadsheets and mental checklists to real systems that give her visibility, structure, and peace of mind. We discuss how operational clarity helps her delegate with confidence, strengthens client delivery and allows her to lead her growing team with ease. Her story is a powerful reminder that scalable operations aren't just about efficiency, they are a pathway to better leadership. Connect with Christine Schwitzer: Linked In Holistic Grants Website Previous Episode:50: [client success] From Solo Grant Writer to Agency Owner with Christine Schwitzer  Let's grow your consulting firm together!  

Send us a textIf you loved Part 1 of our She Leads Digital series, you're in for another round of inspiring career journeys, bold pivots, and hard-won wisdom from incredible women shaping the future of digital marketing. In this continuation episode, we dive deeper into themes of mentorship, education, career training, and professional development; all told through personal stories that prove there's no single path to success in digital marketing. While their journeys showcase fascinating career transitions, what stands out is their resilience in embracing change and continuous learning. Episode Highlights:Discover how non-traditional mentorship relationships can drive mutual growth and fresh perspectives in your career.Learn the leadership traits that foster calm, confident, and high-performing teams.Hear real stories of self-discovery that led these inspiring female leaders to pivot into careers they truly love.Understand how personalized coaching and regular touchpoints can help teams thrive and solve challenges collaboratively.Gain insights into balancing professional expertise with empathy and trust to create lasting, impactful connections in digital marketing.Episode Links: 

In this episode, Corey Quinn sits down with Chris Madden, co-founder of Matchnode, to unpack the journey from being a generalist agency juggling sports teams, banks, and restaurants to becoming a specialized leader in digital health marketing. Chris shares how their team went from struggling with unpredictable referrals to scaling consistently in one of the fastest-growing industries. He opens up about the turning points, the doubts, and the breakthroughs that led to their best year ever. If you've ever wondered whether narrowing your focus is worth it, this conversation will give you both the strategic framework and the emotional reassurance you need. What You'll Learn in This Episode

In this episode of the Scottish Property Podcast, Nick and Steven sit down with Graham Reeves, digital marketing entrepreneur, property investor, and founder of an SEO agency that ranks number one for “SEO Glasgow.” Graham shares his journey from struggling with dyslexia at school and working as a chef, to building a thriving online business and scaling a growing buy-to-let portfolio.

What does it really take to grow an agency past seven figures? Spoiler: it's not sipping mai tais on the beach while your team handles everything. In this episode of Coffee with Corey, Corey sits down with Peter, a 12-year agency owner who's built an 18-person team, scaled past seven figures, and learned some hard but powerful lessons along the way. From the myths of “easy growth” to the reality of burnout and breakthroughs, this is a candid look at what agency life is actually like and how to thrive in it. What You'll Learn in This Episode ☕ The myths vs. realities of agency ownership – why growth isn't as glamorous as it looks from the outside.

In this Mission Matters episode, Adam Torres interviews Jesse Gilmore, Founder of Niche in Control. Jesse explains why most agency bottlenecks start with the founder, not demand, and walks through his Leverage for Growth framework. He shares a practical time audit plus a 4-step method—Eliminate, Automate, Delegate, Time-block—to free capacity, build systems, and scale from operator to visionary. Jesse also highlights his book, The Agency Owner's Guide to Freedom, which provides mindset shifts and strategies to help founders buy back their time and build businesses that run without them. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule. Apply to be a guest on our podcast: https://missionmatters.lpages.co/podcastguest/ Visit our website: https://missionmatters.com/ More FREE content from Mission Matters here: https://linktr.ee/missionmattersmedia Learn more about your ad choices. Visit podcastchoices.com/adchoices

As Meta continues to invest billions in AI, understanding its impact on advertising strategies is crucial for any marketer looking to stay competitive. In this episode, Andrew Foxwell, a true OG in Meta advertising, reveals how marketing agencies and consultants can adapt to the rapidly changing digital landscape. Andrew discusses how AI is not only making advertising more automated and accessible but also revolutionizing the creative strategy game. He shares valuable insights on what works today and what doesn't when it comes to creating effective ads and navigating Meta's complex ecosystem. Plus, Andrew presents a framework for agency owners who are feeling overwhelmed by AI adoption and the pressure of client expectations. His approach to identifying what matters versus what's just noise will help you align your marketing strategy with Meta's latest AI innovations.In This Episode:- Andrew Foxwell's career in digital marketing- Meta's investment in Andromeda and ad automation- Meta's AI innovations in organic traffic vs advertising- What marketing agencies should be doing differently today - Biggest challenges agencies are facing with AI adoption- Helping agencies identify the "one thing they must do" and why- Managing client expectations and communicating AI adoption plans - How to connect with Andrew Foxwell and Foxwell FoundersListen to This Episode on Your Favorite Podcast Channel:Follow and listen on Apple: https://podcasts.apple.com/us/podcast/perpetual-traffic/id1022441491 Follow and listen on Spotify:https://open.spotify.com/show/59lhtIWHw1XXsRmT5HBAuK Subscribe and watch on YouTube: https://www.youtube.com/@perpetual_traffic?sub_confirmation=1We Appreciate Your Support!Visit our website: https://perpetualtraffic.com/ Follow us on X: https://x.com/perpetualtraf Connect with Andrew Foxwell: Website: https://www.foxwelldigital.com/ Email: andrew@foxwelldigital.com Join Foxwell Founders: https://foxwellfounders.com/ Connect with Ralph Burns: LinkedIn - https://www.linkedin.com/in/ralphburns Instagram - https://www.instagram.com/ralphhburns/ Hire Tier11 - https://www.tiereleven.com/apply-now Connect with Lauren Petrullo:Instagram - https://www.instagram.com/laurenepetrullo/LinkedIn -

Text Kristen your thoughts or feedback about the showJosh Hall shares his inspiring journey from building a successful web design agency to becoming a sought-after business coach for creative entrepreneurs.Today, Josh is a web design business coach, podcast host, and course creator who helps creatives build businesses that give them freedom and flexibility.We dive into how showing up as your authentic self is the key to standing out in a crowded industry – you are your brand's biggest differentiator. Josh's story is a great reminder that you have permission to evolve, pivot, and design your business around what matters most to you.Tune in to hear Josh's tips on differentiating your brand, adopting a business-savvy approach, and creating a thriving business that truly supports the life you want to live.Learn more and connect with Josh at joshhall.co or webdesignerpro.com. *** Freebie alert! Build Your Lead Management Fairytale Workflow with 17hats Say "goodbye" to inbox chaos and "hello" to streamlined lead management that saves time and boosts your business. This free guide will walk you through how to build a lead management workflow with 17hats'.

To launch the Christian Businessman Series, Alex starts with a conversation with his good friend and former coworker Jason Everett, Agency Owner with Globe Life / Liberty National. Jason shares his incredible journey from Bible college student to building one of the top-performing sales teams in his company—employing hundreds and impacting lives through both financial protection and godly leadership. With a heart for mentoring, giving, and serving, Jason talks about how he's embraced his calling to shine God's light in the business world, especially to his employees and community. He and his wife Sarah are raising a powerhouse family of seven boys, and together they model what it means to lead with faith, generosity, and legacy. This inspiring conversation is packed with wisdom for men striving to honor God in business, family, and everyday life.  #ChristianBusinessman #FaithInBusiness #PurposeDrivenLife #MenOfFaith #GodlyLeadership #MarketplaceMinistry #FinancialFreedom #LegacyBuilding #FaithAndWork #JasonEverett #FamilyAndFaith #TheWayWeSeeItPodcast #BiblicalManhood #BusinessWithPurpose #LeadershipMatters #GlobeLifeLeadership #MentorAndServe #FaithfulLeadership #ChristianMenWhoLead Alex Bryant Ministries is focused on helping people be reconciled to God, then within one's own self, and finally being reconciled to our fellow man in order to become disciples. Connect with us and our resources:    Our books - Let's Start Again & Man UP    More about us    Follow us on Facebook or Instagram

You don't become an agency owner by accident. It takes intention, structure, and a shift in how you think about money, clients, and your own value. I spent years making mistakes that kept me stuck in the freelance cycle. From undercharging and customizing every project to thinking hiring was only for people who were ready. In this episode, I'm walking you through everything I wish I knew earlier so you can skip the struggle and step into your next level faster.You will learn:Why productizing your services leads to better clients and more freedomHow to stop underpricing and start thinking like a CEOWhat your first hire should actually be and it's probably not a designerThe difference between selling design and selling resultsThe mindset shift that helped me go from surviving to scalingGrab a cup of coffee, your notes, and get ready to build the business you actually want.And if you're tired of wasting time on invoices, tracking payments, or chasing overdue bills, check out ⁠⁠⁠⁠⁠⁠FreshBooks⁠⁠⁠⁠⁠⁠. It's the all-in-one invoicing and accounting software I use to stay organized and focus more on design - not admin.Aventive Academy's Resources:From Crickets to Clients: ⁠⁠⁠https://aventiveacademy.com/crickets-to-clients/⁠⁠⁠$12k Client Attraction Masterclass: ⁠⁠⁠⁠⁠https://aventiveacademy.com/attract-clients-workshop/⁠⁠⁠⁠⁠Client Portal for Designers: ⁠⁠⁠⁠⁠https://aventiveacademy.com/client-portal/⁠⁠⁠⁠⁠ The Wealthy Client Blueprint: ⁠⁠⁠⁠⁠⁠https://aventiveacademy.com/wealthy-client/⁠⁠⁠⁠⁠Mockup Magic: ⁠⁠⁠⁠⁠https://aventiveacademy.com/mockup-magic/⁠⁠⁠⁠⁠ Brand Guidelines Template: ⁠⁠⁠⁠⁠https://aventiveacademy.com/brand-guidelines/⁠⁠⁠⁠⁠ 12-Week Business Program for Designers: ⁠⁠⁠⁠⁠https://aventiveacademy.com/profit⁠⁠⁠⁠⁠ Join My Weekly Newsletter: ⁠⁠⁠⁠⁠https://aventive-academy.ck.page/0fc86a336f⁠⁠⁠⁠⁠ The Creative CEO Accelerator: ⁠⁠⁠⁠⁠https://aventiveacademy.com/accelerator

Sydneysider Rey Cruz started providing booking gigs for music artists for minimal fee while helping venues to secure talents - a side hustle he started in June 2024 while managing a full-time job as a trained guard at Sydney Trains. - Ginawang raket o 'side hustle' ni Rey Cruz noong Hunyo 2024 ang paghahanap ng music gig para tulungan ang mga may-ari ng restaurant na magkaroon ng live musical entertainment. Sinabay niya ito sa kanyang full-time job sa Sydney trains kung saan siya ay trained guard.

We sit down with Geenay at Consortium Studio, who recently pivoted from the agency model that takes anything they can get to niching down.Only her niche is with luxury and premium brands.We're used to finding Facebook groups with our niche audience or guesting on podcasts in our niche to get in front of our clients.Geenay doesn't have that luxury... or perhaps she actually does have the luxury? She has to attend fancy parties and member-only clubs to rub shoulders with her target audience.----------------------------------Our recommended agency tools:everbrospodcast.com/recommended-tools/----------------------------------⭐⭐⭐⭐⭐As always, if you enjoyed this episode or this podcast in general and want to leave us a review or rating, head over to Apple and let us know what you like! It helps us get found and motivates us to keep producing this free content.----------------------------------Want to connect with us? Reach out to us on the everbrospodcast.com website, subscribe to us on YouTube, or connect with us on socials:YouTube: @agencygrowthpodcastTwitter/X: @theagency_uLinkedIn: linkedin.com/company/agencyuFacebook: facebook.com/theagencyuInstagram: @theagencyuReddit: r/agency & u/JakeHundleyTikTok: @agency.u

What does a TikTok Agency do? How did you first get into TikTok, What type of creators do you work with? Does it cost a lot of money or need a lot of equipment to start in this business?  Why would a teen listening want to grow up and do YOUR job? Can you work with someone like me and make me a TikTok star?  All these questions and so much more will be answered by Garreth Mein, Founder of Angels and Dragons TikTok Agency. You can visit https://angelsdragons.co.uk/ to learn more about his agency.Become a supporter of this podcast: https://www.spreaker.com/podcast/the-tiberius-show--3352195/support.

Send us a textScaling a digital agency doesn't require hustle—it requires systems, delegation, and intentional leadership. In this episode, I sit down with Jesse Gilmore, founder of Niche In Control and author of The Agency Owner's Guide to Freedom, to unpack how one agency owner scaled from $15K to $100K MRR in just 9 months using Jesse's Leverage for Growth Framework. We walk through how time audits unlock 8–10 hours per week, how to implement scalable delegation systems, and how simplifying your offer can create not just growth, but freedom.This conversation is built around a repeatable growth framework for agencies—designed to help you shift from bottleneck to CEO, install team-driven operations, and build a business that can grow and thrive without being dependent on you. If you're leading a digital agency and ready to scale with strategy, not just hustle, you'll want to take notes.Books Mentioned:The Agency Owner's Guide to Freedom by Jesse GilmoreConnect with Jesse GilmoreLearn more about Jesse's Leverage for Growth method and download free resources for scaling your agency at nicheincontrol.com. You can also tune in to his podcast, Leverage for Growth, for weekly strategies on leadership, systems, and sustainable agency growth.

Send us a textScaling your agency doesn't always require a bigger team or ad budget—it might just take smarter tools and systems. In this episode, I sit down with tech founder and agency owner Jeff Vanasdal, who built three AI-powered tools—BotMockups, ListBuilder.ai, and HelpDocs.ai—to eliminate bottlenecks, close more deals, and drive recurring revenue growth with zero ad spend.Jeff didn't start by building for others—he created these tools to fix his own fulfillment overwhelm. Then he scaled them. You'll hear the story of how one hyper-personalized chatbot demo landed his first major client, launched his agency, and led to a fully systemized operation where his team now runs day-to-day without him.We dig into building tools that sell, simplifying client acquisition, and the mindset shift from operator to CEO. If you're still in the weeds, Jeff's story is your blueprint for scaling lean, leading with clarity, and creating margin to grow beyond yourself.Connect with Jeff VanasdalExplore the AI tools Jeff built to help agency owners automate client acquisition and scale without ads. Follow him on Facebook or Instagram to learn more about BotMockups, ListBuilder.ai, and HelpDocs.ai.Books MentionedBuy Back Your Time by Dan MartellSoftware Is Your Future (referred to as “Software as a Science” in the episode) by Dan Martell

After being laid off during pregnancy, falling deep into debt, and nearly walking away from business altogether, Diana Burgos chose something else: to rebuild, in her own way. In this episode, we talk about what it looks like to grow a business after everything falls apart—and how to do it without burning out. From learning to trust yourself again to setting boundaries as a mom and agency owner, this one's a powerful reminder that progress doesn't always look like hustle. Sometimes it looks like healing, starting small, and getting brutally honest about what success really means.  

“I always knew I wanted to do something where I was the person deciding my own destiny, but it's not for everyone.” - Susan Quinn Host Laurie Barkman welcomes Susan Quinn, CEO and President of Circle S Studio. The conversation first explores whether entrepreneurial traits are inherited or nurtured. Susan shares her family's history of business ownership, her journey to founding her own consulting firm, and the values that drive her company's culture. The episode also covers the challenges entrepreneurs face today, the future impact of AI on the industry, and personal anecdotes about Susan's origin story and passions outside of work. This engaging discussion provides insights on leadership and maintaining a positive outlook amidst challenges.   Takeaways: Hire skilled individuals and trust them with responsibilities. Delegating tasks empowers your team and allows you to focus on strategic aspects of the business. Stay curious and continuously seek knowledge. Engage with emerging technologies like AI to boost productivity and innovation. View challenges as opportunities for growth. Maintain a positive approach to problem-solving and encourage your team to do the same. Explore and integrate AI tools to streamline tasks and enhance efficiency. Use technology to free up time for more strategic and creative work.   Links: LinkedIn: https://www.linkedin.com/in/susanquinn01/  Website: https://circlesstudio.com/  Susan's Podcast: https://circlesstudio.com/insights/podcast/   

You've grown a successful business as a solopreneur — but now, you're craving more space, more scalability… and more freedom.So the big question is: Is it time to build an agency?In this episode of The Freedom-Filled Life™ Podcast, we're breaking down what it actually looks like to transition from solopreneur to agency owner — and how to know if this is the next right move for your business.We're diving into the real fears (hello profit margins and hiring headaches!), the misconceptions (spoiler: you don't need a huge team!), and the freedom that comes when you build your business to support your actual lifestyle goals — whether that's more time with family, extended vacations, or simply shutting your laptop at 5 PM.

In this episode of Agency Intelligence podcast, host Jason Cass interviews Landry Fields, Agency Owner at Nova Insurance about the rise of agentic AI, how it's different from bots, and what it means for staffing, tech, and the future of independent agencies. Key Topics: What sets AI agents apart from basic automation tools How a new MCP-based internet could power future automation Agentic AI is here and doesn't need human supervision Licensed roles may be the first to disappear in leaner agencies Every agency will need a CTO to manage tech and automation Automation can cut task costs from $7.50 to just 17 cents Agencies that adapt quickly will outperform larger competitors Reach out to: Landry Fields Jason Cass Visit Website: Nova Insurance Agency Intelligence Produced by PodSquad.fm

Send us a textScaling a digital agency isn't just about better systems or sharper funnels—it's about who you're becoming as a leader. In this episode of the Catalytic Leadership Podcast, I sit down with Emily Sander, executive coach and author of Hacking Executive Leadership, to explore the critical leadership shifts agency owners must make to escape burnout and unlock sustainable growth.Emily draws from her experience in high-pressure startup and corporate environments to reveal what separates stuck operators from visionary CEOs. We unpack time mastery strategies for agency owners, the real impact of imposter syndrome on business growth, and why adapting your communication style is a game-changer when leading a small team.If you're a digital agency owner running on GoHighLevel, managing client expectations, and feeling stretched by team challenges and daily operations—this conversation will help you lead with greater clarity, focus, and resilience. These leadership frameworks aren't just theory—they're a roadmap to scale your agency without sacrificing your sanity. Connect with Emily Sander:Learn more from Emily at nextlevel.coach, where you'll find free resources and details about her executive coaching programs. Follow her on LinkedIn or grab her book Hacking Executive Leadership on Amazon to dive deeper into these Right now, you can get an extra 20% off your ticket for the Scale with Stability Summit with my exclusive code CATALYTIC20 at checkout.Visit scalewithstability.com to grab your ticket—I hope to see you there! Right now, you can get an extra 20% off your ticket for the Scale with Stability Summit with my exclusive code CATALYTIC20 at checkout.Visit scalewithstability.com to grab your ticket—I hope to see you there! Right now, you can get an extra 20% off your ticket for the Scale with Stability Summit with my exclusive code CATALYTIC20 at checkout.Visit scalewithstability.com to grab your ticket—I hope to see you there!Support the showJoin Dr. William Attaway on the Catalytic Leadership podcast as he shares transformative insights to help high-performance entrepreneurs and agency owners achieve Clear-Minded Focus, Calm Control, and Confidence. Free 30-Minute Discovery Call:Ready to elevate your business? Book a free 30-minute discovery call with Dr. William Attaway and start your journey to success. Special Offer:Get your FREE copy of Catalytic Leadership: 12 Keys to Becoming an Intentional Leader Who Makes a Difference. Connect with Dr. William Attaway: Website LinkedIn Facebook Instagram TikTok YouTube

Jodie Brown, a marketing agency owner, educator, podcaster, and luxury retreat host, has found her sweet spot helping coaches and educators get noticed and create content that not only builds their brands but also delivers results and reaches the right audience. ‍‍ ‍‍ ‍‍Cut your lead gen costs in HALF with my $37 mini-course–NOW only $17!Visit The Art of Online Business website for Facebook Ads help‍‍ ‍‍ ‍‍Jodie shares her entrepreneurial journey in the hair industry, where she learned how to build a successful business by mastering marketing from the ground up. Now, she focuses on helping creative entrepreneurs, coaches, and educators excel at content creation, develop strong brand identities, and build businesses they love. We also discuss how she balances running a content marketing agency with hosting international luxury retreats, offering transformative experiences for her clients.‍‍ ‍‍ ‍‍‍‍ ‍‍ ‍‍‍‍ ‍‍ ‍‍Watch the next episode on YouTube, "What's working on Instagram in 2025 with Jodie Brown" (releases April 2nd)‍‍ ‍‍ ‍‍‍‍ ‍‍ ‍‍Please click here to give an honest Rating/Review for the show on iTunes! Thanks for your support!‍‍ ‍‍ ‍‍Kwadwo [QUĀY.jo] Sampany-Kessie's Links:Get 1:1 Meta Ads Coaching from Kwadwo!Say hi to Kwadwo on InstagramSubscribe to The Art of Online Business's YouTube Channel‍‍ ‍‍ ‍‍Jodie's Links:Connect with Jodie on InstagramFollow Align Creative Co on InstagramSign up for her FREE training "The 2025 Social Pulse"Listen to The Visionary Rising Podcast on Spotify and Apple Podcasts

Ever wondered how a guy goes from owning struggling gyms to cashing out for millions and dominating the M&A game? Enter Gil Valerio—a hustler who took a crisis, flipped it into a marketing empire, and sold BIG! Now, he's on a mission to help digital agencies scale, exit, and cash out like the pros. But it wasn't all smooth sailing—hacked accounts, cease-and-desist letters, and the brutal lessons of business almost took him down. In this episode, we break it all down: how to turn your business into a sellable asset, why most agency owners are leaving money on the table, and how you can position yourself for a multimillion-dollar payday. If you're in business and not thinking about your exit strategy, you're already behind. Let's go!

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training What is the best way to speak to your target audience? How can you make a compelling case to work with your agency? With proper storytelling techniques, you will reach your prospects and clients in a way the resonates with them. Every successful agency owner needs a persuasive "Who am I" narrative, along with educational and vision stories that speaks directly to potential clients. However, the task can feel overwhelming, leaving many owners unsure where to begin. Today's featured guest specializes in transforming scattered narratives into strategic stories that create meaningful connections. She'll reveal the essential types of stories every agency owner should develop to attract clients, while emphasizing the power of simplicity—demonstrating why less truly is more when it comes to impactful storytelling. Tune in to learn the art of strategic storytelling that positions your agency as the obvious choice in a crowded marketplace. Margot Black is a publicity expert and founder of Black Ink PR, an agency that takes clients' stories and turn them into winning strategies that produce strong results and elevate their business from established to extraordinary. She's also the author of Life's a Pitch, a masterclass in business, branding, public relations, and marketing that will teach you how to get what you want in business and life. Margot shares her focus on the importance of storytelling in connecting with audiences, highlighting strategies for agency owners to effectively communicate their narratives, focusing on a number of stories that every owner should share with their audience and tools that will help you identify common denominators with your audience and understanding their problems. In this episode, we'll discuss: Connecting with prospects by sharing compelling stories. The importance of mapping out your process. 2 essential stories every agency owner should tell. Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design, and development agency that has provided white-label services for the past 10 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service. Connecting with Prospects by Sharing Compelling Stories Many agency owners struggle to craft a compelling narrative about their business. According to Margot, the first thing you need to do is connect to your audience by finding a common denominator. One of the most powerful things you can do to achieve this is demonstrate your understanding of their challenges by creating stories that say “I know what your problems are. I understand.” These stories are always powerful because your audience feels seen. Unfortunately, many entrepreneurs miss this opportunity by focusing too heavily on self-promotion ("let me tell you all about me"), neglecting the crucial element of empathy. When you demonstrate that you both understand and can solve your audience's problems, you've already won a significant part of the battle for their attention and trust. Instead, Margot suggests framing your message around "how to" questions. For instance, "How to tell a better story so people will listen" or "How to find five people that need what you have." This approach not only positions the storyteller as an expert but also provides immediate value to the audience. Pro Tip: Keep it Simple. With limited time and attention spans, your audience needs content that's easy to grasp and implement. Rather than overwhelming them with extensive offerings like a 123-lesson course, focus on digestible concepts: "I'll show you the four quadrants you need to dominate to attract more customers." You may think that the more you offer the better, but people have very limited time and attention to give in this ADHD era so make it easy for them to grasp the core concepts to enhance retention. The Importance of Mapping Out Your Process "How we do it" stories represent a powerful yet underutilized tool in agency communications. These narratives function as client roadmaps, clearly illustrating the processes and methodologies behind the agency's success. By transparently sharing these operational details, agencies demystify their work and provide potential clients with clear expectations. This structured approach significantly increases client confidence when deciding to partner with an agency. Without process-focused stories, clients lack visibility into your working methods and can't anticipate how much involvement will be required from them. Margot specifically advises against giving clients "homework" as this creates additional burdens that often go uncompleted which leads to frustration and disengagement. Instead, effective "how we do it" stories should clearly show the finish line—allowing clients to envision the end result before the partnership even begins. Equally important is incorporating a "what's changing and where we're headed" element into your narrative framework. In today's rapidly evolving business landscape, clients seek reassurance that their agency partners understand how emerging changes affect their specific challenges. They want partners who not only recognize these shifts but also have developed clear strategies to navigate them successfully. When in Doubt, Educate Your Clients If you're at all confused about where to start, stories that teach provide an excellent starting point. These narratives offer significant benefits by sharing valuable knowledge and insights that empower clients to better understand and address their challenges. This educational approach accomplishes two critical objectives simultaneously: it establishes your expertise in your field while keeping the client firmly positioned as the central character of the narrative. The most effective stories always maintain this client-centric focus. Their journey, challenges, and ultimate success should drive the narrative forward. For instance, a leader might share a story about how they overcame a common challenge faced by their clients. By detailing the steps taken and the lessons learned, they not only provide valuable information but also illustrate their understanding of the client's journey. 2 Essential Stories Every Agency Leader Must Tell Who I Am — Every leader should develop a compelling “Who I Am” story. The best advice Margot has to improve it is to know where to start. People tend to start too early and tell you about where they went to college or even their childhood – details that rarely resonate with potential clients. Instead, focus your personal narrative on establishing relevant expertise that directly addresses client needs. Even though the Who I Am story is about you, it's still for your audience and should attract them. Vision Story — Equally important is crafting a powerful "vision" story that articulates an inspiring future direction. These narratives provide clients with a clear roadmap to success—such as the eight pillars of agency ownership—and create a compelling framework for your relationship. A great historical example of an exceptional vision story is Martin Luther King Jr.'s "I Have a Dream" speech. This is one of the most powerful visions in American history that illustrates how powerful vision stories can mobilize and inspire action. Leaders who can paint a vivid picture of the future not only engage their clients but also empower them to envision their own success. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.