TOPcast: The Teaching Online Podcast

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Hosted by Thomas Cavanagh and Kelvin Thompson, the Teaching Online Podcast (TOPcast) takes a fun and informative look at the various trends, best practices and technologies in the realm of online education.

Thomas Cavanagh & Kelvin Thompson

Orlando, Florida


    • Jun 2, 2025 LATEST EPISODE
    • every other week NEW EPISODES
    • 29m AVG DURATION
    • 199 EPISODES

    4.8 from 51 ratings Listeners of TOPcast: The Teaching Online Podcast that love the show mention: online learning, higher education, faculty, drs, thompson, current issues, university, coffee, notes, particularly, field, quick, teaching, relevant, useful, resource, great work, insights, engaging, informative.


    Ivy Insights

    The TOPcast: The Teaching Online Podcast is an excellent resource for anyone involved in online education. Hosted by Tom Cavanagh and Kelvin Thompson from the University of Central Florida, this podcast delves into the concepts and mechanics of online learning, providing valuable insights and discussions on current issues and trends. With a variety of guest speakers from the field of online learning and education, the podcast offers a diverse range of perspectives and expertise. The addition of video to the more recent episodes adds another dimension to the discussions, making them even more engaging.

    One of the best aspects of TOPcast is its ability to address relevant topics in a timely manner. As someone who works in higher education, I appreciate how this podcast helps me stay up to date with current issues and guides me towards scholarly work that can enhance my understanding. The hosts' conversations are not only informative but also entertaining, making it enjoyable to listen to each episode. The guests they bring on offer valuable insights and experiences that further enrich the discussions.

    One potential downside of TOPcast is that it may not always dive deep into certain topics due to its relatively short episode duration. While the episodes provide enough information to get a good grasp on each topic, some listeners might wish for more in-depth analysis or exploration. However, this could be seen as a positive aspect for those who prefer concise information that can be easily consumed.

    In conclusion, The TOPcast: The Teaching Online Podcast is a charming and educational podcast that provides valuable information and inspiration for educators, designers, and administrators in online teaching and learning. With its engaging hosts, insightful conversations, and relevant topics, this podcast fosters collaboration and connection among professionals in the field. Whether you're new to online education or have years of experience, TOPcast offers something valuable for everyone interested in this field.



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    Latest episodes from TOPcast: The Teaching Online Podcast

    Episode 187: The TOPcast “Core Audience” and Strategic Online Education

    Play Episode Listen Later Jun 2, 2025 30:36


    Hosts Kelvin and Tom speak about (and to) the “core audience” of online faculty, instructional designers, and administrative leaders, alongside many other roles, to unpack the podcast's conceptualization of online education as centered on optimizing course design and teaching.

    Episode 186: Expert Tips for Online Program Marketing and Enrollment

    Play Episode Listen Later May 19, 2025 30:54


    Return guest Dr. Sasha Thackaberry-Voinovich joins hosts Kelvin and Tom to share hard won expert tips on improving online program marketing and enrollment.

    Episode 185: What Do the Top 10 TOPcast Episodes Tell Us?

    Play Episode Listen Later May 5, 2025 33:17


    With ten years in the rear view mirror, hosts Tom and Kelvin talk through insights gained about the field of online education and the podcast itself after they reviewed the “Top10” episodes of TOPcast. [Spoiler: Tune in for a big announcement!]

    Episode 184: The Digital Learning Value of 1EdTech “Decomplexified”

    Play Episode Listen Later Apr 21, 2025 31:17


    1EdTech Consortium CEO Curtiss Barnes guests on the show alongside hosts Kelvin and Tom to “decomplexify” the value 1EdTech brings to the digital learning community through open standards and more.

    Episode 183: No Lemmings! Avoid the Enrollment Cliff with a Values-Driven Strategy

    Play Episode Listen Later Apr 7, 2025 28:29


    Hosts Tom and Kelvin discuss how institutions can avoid the enrollment cliff by embracing a values-driven strategy in online higher education. Learn key insights to navigate demographic shifts, economic pressures, and the evolving digital learning landscape.

    Episode 182: When is “Good Teaching” Just “Good Teaching?”

    Play Episode Listen Later Mar 17, 2025 31:40


    Guest Dr. Thomas J. (Tom) Tobin joins hosts Tom and Kelvin for a slightly spicy conversation about the extent to which general teaching behaviors can be meaningfully separated from other factors such as course modality, student characteristics, institutional resources, and more.

    Episode 181: Help in Grasping “Good Online Course”

    Play Episode Listen Later Mar 3, 2025 32:29


    Hosts Kelvin and Tom discuss the challenge, still present after 30 years, of helping others (e.g., policymakers, potential students, etc.)  understand what a  “good online course” is without experiencing one themselves. They discuss why this still matters and what approaches might help.

    Episode 180: Pan-Canadian Digital Learning Report (2024)

    Play Episode Listen Later Feb 17, 2025 33:16


    Returning guest Dr. Nicole Johnson joins hosts Tom and Kelvin to discuss findings from the seventh annual report of the state of digital learning in Canada produced by the Canadian Digital Learning Research Association (CDLRA). Similarities with global themes and distinctives unique to the Canadian context are discussed.

    Episode 179: Temporary Remote Work and Remote Instruction… Again!

    Play Episode Listen Later Feb 3, 2025 32:30


    As US higher ed institutions experienced shifts to remote work and instruction in early 2025, it's an ideal time for us as digital learning professionals to reflect on key lessons learned in ensuring continuity of operations as we seek to support successful future transitions.

    Episode 178: Transferable Skills of Digital Learning Professionals

    Play Episode Listen Later Jan 20, 2025


    Guest Dr. Vickie Cook joins hosts Kelvin and Tom to discuss unexpected career trajectories for digital learning professionals, especially COLOs, related to sought-after, transferable skill sets.

    Episode 177: Creating the Digital Learning Future Our Students Deserve

    Play Episode Listen Later Jan 6, 2025 34:04


    In celebration of 30 years of OLC conferences and with input and reactions from our community of online/digital learning professionals, including a live audience(!), hosts Tom and Kelvin discuss the issues inherent in predicting and shaping a desirable future for online/digital education over the next 30 years.

    Episode 176: Credit for Prior Learning

    Play Episode Listen Later Dec 16, 2024 33:36


    Guest Dr. Matt Bergman joins Tom and Kelvin to discuss the current role credit for prior learning plays in American higher education and how we can all do a bit more to use this approach effectively in our digital learning work.

    Episode 175: “Let's Stay Focused On What We Can Control” in Online Ed

    Play Episode Listen Later Dec 2, 2024 29:30


    In this “call-in show” episode, hosts Tom and Kelvin are joined by some of the past year's guests in sharing observations about 2024 as it ends and predictions and hopes about 2025 as it begins. Some of the themes emerging include balancing humanness and technology-assistance and staying focused on the aspirational goals of our collective work.

    Episode 174: Get “All [Phil]'d Up” On LMS/Online Enrollment Insights

    Play Episode Listen Later Nov 18, 2024 36:34


    Guest Phil Hill joins hosts Kelvin and Tom to discuss substantive insights on the role of the LMS and trends in online higher ed enrollments. (Must see TV. Even if it is a podcast.)

    Episode 173: Campus-Based Student Demand for Online Options (and More!) from CHLOE 9

    Play Episode Listen Later Nov 4, 2024 29:15


    Hosts Tom and Kelvin talk through themes from the CHLOE 9 report that stand out as broadly applicable to all online education professionals while we all seek to anticipate or shape the future.

    Episode 172: Online Education in Guatemala

    Play Episode Listen Later Oct 22, 2024 32:57


    Guest and former Hubert Humphrey Fellow Angelica Gabriela Rocha Guevara joins hosts Tom and Kelvin from Guatemala to discuss the similarities and differences of her country's pursuit of online education compared to that of other countries around the globe.

    Episode 171: The “North Star” of Online Learners’ Needs

    Play Episode Listen Later Oct 7, 2024 30:08


    Hosts Kelvin and Tom consider the centrality that online learners' needs must have in shaping the work of online higher education. Particular attention is given to how responsibility for this common goal must be shared between individual faculty and institutional processes to assure quality at scale.

    Episode 170: “Wise Use” of Rapidly Changing AI Tools

    Play Episode Listen Later Sep 16, 2024 34:16


    Return guest Nicolaas Matthijs joins hosts Tom and Kelvin to discuss some of the trends he's seeing in the rapidly changing AI-assisted technology space with an eye toward how digital learning professionals can make wise use of the tools in our work.

    Episode 169: You Know Your Institution is Doing Online Ed Strategically When…

    Play Episode Listen Later Sep 3, 2024 33:58


    Hosts Tom and Kelvin discuss the relationship between the strategic value institutions find in online education and institutions establishing senior roles of responsibility for online and digital learning. Implications for a variety of institutional roles are considered. Podcast Recording Download Transcript: PDF Episode 169 Show Notes: Episode Synopsis via Twitter View complete list of episode highlights via Twitter Coffee Links  Mysterious Clues on “Ruthie's Blend” from Stomping Grounds Coffee Co., Louisville, KY Content Links  [Research study] “A National Study of Online Learning Leaders in US Higher Education” (Fredericksen, 2017) [Research study] “A National Study of Online Learning Leaders in US Community Colleges” (Fredericksen, 2018) UPCEA Hallmarks of Excellence in Online Leadership [UPCEA article] “The Chief Online Learning Officer: Competencies, Roles, and Trajectories” (Herron, Lashley, Salley, and Shaw, 2016) [From UPCEA, 2023] “Definition Update: Chief Online Learning Officer (COLO)” [Edited book] From Grassroots to the Highly Orchestrated: Online Leaders Share Their Stories of the Evolving Online Organizational Landscape in Higher Education (Bouchey, Graz, Kurland, 2023) TOPcast Episodes #36: “Finding Online Learning Leaders: ‘Fredericksen's List'” #126: “COLOs, Context, and Community” #136: “Online Higher Ed: Finding Ourselves in Other People's Stories” Just for Fun Pop Culture Links Hidden Brain podcast Extra Special Feature Video Version of This Episode!

    Episode 168: “More Positive Hope than Ever Before”

    Play Episode Listen Later Aug 19, 2024 32:04


    Guest Melissa Loble joins hosts Kelvin and Tom to share an optimistic vision for the future of technology-enabled higher education. Amidst heightened automation and AI assistance, the uniquely human affordances of relationships are all the more crucial in solving our challenges. Podcast Recording Guest Melissa Loble Download Transcript: PDF Episode 168 Show Notes: Episode Synopsis via Twitter View complete list of episode highlights via Twitter Coffee Links  Single-Origin Costa Rica Central Valley from Dunn Brothers Coffee (Minneapolis, MN) Content Links  Melissa Loble's Online Profile Melissa Loble's Reflection Post on InstructureCon 2024 (referenced in this episode) Dr. Mary Murphy's (Stanford U/Indiana U) Work on Growth Mindset in Organizational Cultures Past TOPcast Episodes Episode 64: “Principles for Humanizing Online Education… and Remote Teaching/Learning” [with guest Dr. Michelle Pacansky-Brock] Episode 151: “What a Year [of Disruption] It Has Been! […But] 2024 is Upon Us!” [featuring remarks from Jared Stein] Extra Special Feature Video Version of This Episode!

    Episode 167: Cultivating a Startup Mindset

    Play Episode Listen Later Aug 5, 2024


    Hosts Kelvin and Tom explore the catalyzing personal and organizational value of individuals cultivating a “startup mindset,” regardless of personal role, in the work of digital higher education.

    Episode 166: High Structure Course Design for Online STEM Courses

    Play Episode Listen Later Jul 15, 2024


    Guest Dr. Justin Shaffer joins hosts Tom and Kelvin to discuss the role high structure course design can play in making online STEM courses more effective… and fun!

    Episode 165: Why Still Prepare Faculty for Online Teaching? #IYKYK

    Play Episode Listen Later Jul 1, 2024


    In this episode, hosts Tom and Kelvin explore the rationale underlying continued institutional efforts to prepare faculty for online course design and teaching. Hint: It's about students.

    Episode 164: Student Success Coaching Online

    Play Episode Listen Later Jun 17, 2024


    Dr. Jenny Sumner joins hosts Kelvin and Tom to discuss the growing role “coaching” plays, especially online, in centering students and their success within our higher ed work.

    Episode 163: The Online Syllabus: “A Welcome Mat for the Course”

    Play Episode Listen Later Jun 3, 2024 30:10


    In this episode, hosts Tom and Kelvin invite “fun with syllabi” by exploring the multiple roles played by the syllabus in online courses and encouraging adjustments to make syllabi more meaningful and inviting for students.

    Episode 162: Listen and Act Now! US ED's Proposed Online Changes

    Play Episode Listen Later May 20, 2024 49:07


    In this time-sensitive episode (listen now!), return guests Russ Poulin and Cheryl Dowd explain how proposed actions by the US Department of Education (US ED) may negatively impact many online learners and US higher education institutions.

    Episode 161: Taste the Rainbow of Online Ed's Possible Futures

    Play Episode Listen Later May 6, 2024 35:33


    In this Season 10 kick-off episode, hosts Kelvin Thompson and Thomas Cavanagh revisit a “time capsule” of past predictions and pivot toward the various flavors of “possible futures” available now in online education.

    online taste rainbow futures kelvin thompson thomas cavanagh
    Episode 160: “Remember the Why:” Designing Meaningful Learning Assignments

    Play Episode Listen Later Apr 15, 2024 30:20


    Guest Dr. Jean Mandernach joins hosts Tom and Kelvin to discuss how faculty and instructional designers can design more meaningful and engaging learning assignments for students, online or anywhere.

    Episode 159: “Adjusting Your Sails” in Online Ed Based on the Data

    Play Episode Listen Later Apr 1, 2024 34:23


    Hosts Kelvin and Tom talk through the importance of consulting trusted sources of data and information as the basis for sound decision making in online education, no matter what role one holds.

    Episode 158: AI-Assistance Built-In: Less Obvious/More Useful

    Play Episode Listen Later Mar 18, 2024 32:42


    Guest Nicolaas Matthijs joins hosts Tom and Kelvin to discuss the emergence of AI-assistance built into educational technology platforms and how this is a departure from past phases of artificial intelligence implementation.

    Episode 157: Pending Changes to Inclusive Access Programs

    Play Episode Listen Later Mar 4, 2024 29:37


    In this episode, hosts Tom and Kelvin summarize the current issues surrounding proposed changes to “inclusive access programs” for digital instructional materials and how this affects the affordability work of digital education professionals.

    About Episode 156: Reframing the Data That Tell the Stories About Online Students

    Play Episode Listen Later Feb 19, 2024 31:32


    Guest Dr. Carmin Chan joins hosts Tom and Kelvin to consider how we might reframe the typical institutional data that might not present clearly the needs and progress of post-traditional learners served by online education.

    Episode 155: High-Quality Online Discussions — Here's How.

    Play Episode Listen Later Feb 5, 2024 22:25


    In this episode, spring-boarding from one of the chapters in the new SAGE Handbook of Online Higher Education, hosts Kelvin and Tom advocate for high-quality online discussions and reflect upon research-based practices that lead to well-designed and successful discussion experiences.

    Episode 154: Alternative Educational Programs and Digital Higher Ed

    Play Episode Listen Later Jan 15, 2024 28:20


    Guest Dr. Anna Porcaro joins hosts Tom and Kelvin to share insights on how higher education institutions can be more effective in meeting workforce needs through digital alternative educational programs.

    Episode 153: Better Serving Learners Through Transformed Business Models

    Play Episode Listen Later Jan 1, 2024 30:50


    As a follow-up to the pre-2024 call-in show, hosts Tom and Kelvin talk through the need to re-examine, challenge, and change existing institutional structures as we seek to serve learners better - both existing students and a wider variety of potential new students.

    Episode 152: Still “Be Prepared” for Disruption with Digital Learning

    Play Episode Listen Later Dec 18, 2023 33:01


    Guest Patti O'Sullivan joins hosts Kelvin and Tom to discuss the significance of advance planning for academic continuity and the role that digital teaching and learning can play. Important all the time - not just for global pandemics.

    EP 151: “What a Year [of Disruption] It Has Been! […But] 2024 is Upon Us!”

    Play Episode Listen Later Dec 4, 2023 28:16


    In this “call-in show” episode, hosts Kelvin and Tom are joined by multiple voices from the online education community to help us all make sense of 2023's disruptions and make the most of 2024's opportunities in our collective work. Themes include meeting the needs of diverse potential students and incorporating continually-evolving AI resources in this work.

    Episode 150: A Global, Holistic, 360 Degree Perspective on Online Higher Education

    Play Episode Listen Later Nov 20, 2023 30:09


    Guest Dr. Safary Wa-Mbaleka joins hosts Tom and Kelvin to talk about the importance of cultivating a more global perspective on our online higher education field and shares how a new book can help. The SAGE Handbook of Online Higher Education is out now.

    Episode 149: “Baking AI into the Process” of Digital Learning Over the Next Five Years

    Play Episode Listen Later Nov 6, 2023 21:10


    Emerging from the “TOPcast Live” session at OLC Accelerate 2023, join hosts Kelvin and Tom as they discuss how the framing and implementation of our increasingly AI-influenced digital learning field might continue to evolve over the next few years.

    Episode 148: Fostering Digital Learning Innovation

    Play Episode Listen Later Oct 16, 2023 31:02


    Guest Jared Stein joins hosts Kelvin and Tom to discuss the ways that we think about, talk about, and foster innovation in our higher education digital learning context, to the benefit of students and faculty. 

    Episode 147: “Faculty Preparation” and More QA Insights from CHLOE 8

    Play Episode Listen Later Oct 2, 2023 31:14


    In this episode, hosts Tom and Kelvin discuss highlights from and reactions to the CHLOE 8 report, including the importance of faculty preparation, other quality assurance practices, and more.

    Episode 146: Get Hands-On with AI

    Play Episode Listen Later Sep 18, 2023 35:13


    In this second of two back-to-back episodes on AI in higher ed, guest Dr. Rohan Jowallah joins hosts Kelvin and Tom to share his insights and advice after years of evaluating and working with AI tools.

    Episode 145: “More of the Human Element:” Dolly, Picard, Ray, Dede, and More

    Play Episode Listen Later Sep 5, 2023 32:39


    About Episode 145: Hosts Tom and Kelvin conclude that “nobody's through talking about AI” and provide the first of two back-to-back episodes with an update on developments within the digital teaching and learning space, reflections on institutional support, and a conclusion that we need “more of the human element.” Podcast Recording Download Transcript: PDF Episode 145 Show Notes: Episode Synopsis via Twitter View complete list of episode highlights via Twitter Coffee Links Single-Origin Kenya - Davis Roasters (Madison County, NC) Content Links [Please Click and Vote Now!] Listener Poll: Topic Selection for “TOPcast Live” session at OLC Accelerate 2023 On Wikipedia: “DALL-E” In EdSurge: “Instructors Rush to Do ‘Assignment Makeovers' to Respond to ChatGPT” (Jeff Young) “Official Conference Report: AI x Education” (hosted by Stanford University) Participant Reflection from UPCEA/Schroeder AI Course: “Preliminary Evaluation of Generative AI and Lifelong Education” (Rod Lastra) On Diigo: AI Weblinks Shared by Ray Schroeder (+some others collected by Kelvin) UCF Conference: “Teaching & Learning with AI” Visual: “Gartner Hype Cycle” Course from Auburn University: “Teaching With AI at Auburn” Course from University of Sydney: “AI in Education” (for students and built by students) Website: “AI @ the University of Florida” Website: “Teaching and Learning with Artificial Intelligence Apps” (University of Calgary's Taylor Institute for Teaching and Learning) Website: “UCF's Information Literacy Modules” In The Chronicle of Higher Education: “GPT-4 Can Already Pass Freshman Year at Harvard” (Maya Bodnick) Blog Post: “No, an AI could not pass ‘freshman year' in college” (Steven D. Krause) From CNN: “ChatGPT passes exams from law and business schools” Keynote Video: “If AI is the Answer, What is the Question: Thinking about Learning and Vice Versa” (Dr. Chris Dede) On Memory Alpha: Star Trek's “Commander Data” On Memory Alpha: Star Trek's “Captain Picard” TOPcast Episode Episode #131: “ChatGPT: Friend or Foe?” TOPcast Episode Episode #120: “Academic Innovation Lessons: Hype vs. Hope” Just-For-Fun Pop Culture Links From “All About Psychology:” “The Fascinating Phenomenon of the Old Woman Young Woman Illusion” Annotated Photos: #KelvinsCupCollection (on the platform formerly known as Twitter) “Chock Full O' Nuts” Coffee Extra Special Feature Video Version of this Episode!

    Episode 144: Helping with “Running the Business” for 100 years

    Play Episode Listen Later Aug 21, 2023 33:39


    About Episode 144: In this episode, UPCEA CEO Dr. Bob Hansen joins hosts Kelvin and Tom to discuss the intertwined histories of professional/continuing education and online education and the importance of attending to the “business” of both. Podcast Recording UPCEA CEO Dr. Bob Hansen Download Transcript: PDF Episode 144 Show Notes: Episode Synopsis via Twitter View complete list of episode highlights via Twitter Coffee Links Decaf Cafe Carmelita Blend, Tony's Coffee (Bellingham, WA)                                  Decaf Humbucker Blend, Fundamental Coffee (Seattle, WA)                        “Super Coffee” Content Links Dr. Bob Hansen's Online Profile                                              UPCEA - University Professional & Continuing Education Association “The Wisconsin Idea” [Article in UWisconsin alumni magazine] “Who Needs Classrooms?” TOPcast Episode #133 “Professional Development Across Our Online Education Community” TOPcast Episode #126: “COLOs, Context, and Community” TOPcast Episode #36 “Finding Online Learning Leaders: ‘Fredericksen's List'” Extra Special Feature Video Version of this Episode!

    Episode 143: “Speaking in Dollars and Cents” About Online Learning

    Play Episode Listen Later Aug 7, 2023 31:20


    Hosts Kelvin and Tom discuss how to talk about the value of online education in various ways that matter to different audiences, including speaking about return on investment (ROI), social mobility, quality of learning, and more. Podcast Recording Download Transcript: PDF Episode 143 Show Notes: Episode Synopsis via Twitter View complete list of episode highlights via Twitter Coffee Links Lenore's Light Roast (Single-Origin Honduran) from Pike House Coffee, Johnson City, TN About Pike House Coffee Content Links (From Ideas & Insights Blog) “Lifting Lives and Livelihoods - At Scale” “Kelvin's Report Out from the First 90 Days and Beyond” (From Marketing Partners) “Guide to Strategic Message Framing and Reframing” (From Investopedia) “Value Proposition: How to Write It With Examples” TOPcast Episode #135 - “Different Institutions, Different Methods, Same Goals” TOPcast Episode #23 - “What Is Your Elevator Pitch? Talking to the Public about Online” Education TOPcast Episode #1 - “What is Online Learning? Definitions, Boundary Objects, and Baggage” Extra Special Feature Video Version of this Episode!

    Episode 142: “Repurposing” – Working Smarter, Not Harder

    Play Episode Listen Later Jul 17, 2023 31:53


    Guest Dr. Kathy Gosser joins hosts Tom and Kelvin to discuss how faculty, instructional designers, and others can adopt habits of “repurposing” across the multifaceted work of online education and digital learning. Podcast Recording Download Transcript: PDF Episode 142 Show Notes: Episode Synopsis via Twitter View complete list of episode highlights via Twitter Coffee Links Single-origin Honduras from Fante's Coffee (Louisville, KY) Keurig's Original Donut Shop Decaf Content Links Dr. Kathy Gosser's Online Profile UofL's Yum! Center for Global Franchise Excellence Yum! Brands Diagram: Reusability/Contextualization (“Modular Content Hierarchy”) based on work of Hodgins (Autodesk) Extra Special Feature Video Version of this Episode!

    Episode 141:  “It's Star Spangled Learning, Baby!”

    Play Episode Listen Later Jul 3, 2023 29:28


    In this episode coinciding with American Independence Day, hosts Kelvin and Tom invite a consideration of distinctly American contributions to the models of online higher education. These contributions continue to shape the evolution of online learning around the globe.

    Episode 140: Maturing the Core Work of Online Education

    Play Episode Listen Later Jun 19, 2023


    Guest Neil Mosley joins hosts Tom and Kelvin to discuss ways to gauge and foster maturity in the way institutions carry out learning design, the core work of online education.

    Episode 139: Automating Digital Teaching — What Can Go Wrong?

    Play Episode Listen Later Jun 5, 2023 30:50


    More options to scale efficiencies through automation are available now than ever before. Join hosts Tom and Kelvin for a consideration of how well-intentioned digital teaching automations can go horribly wrong.

    Episode 138: “The Department Knew What It Meant:” DCL + OPM + TPS = OMG!

    Play Episode Listen Later May 15, 2023 32:51


    Guest Jarret Cummings joins hosts Kelvin and Tom to unpack the issues surrounding the US Department of Education's 2023 communications regarding “third-party servicers” in higher education.

    Episode 138 Bonus: The Department Knew What It Meant:” DCL + OPM + TPS = OMG!

    Play Episode Listen Later May 15, 2023 4:54


    As the conversation continues, guest Jarret Cummings joins hosts Tom to unpack the issues surrounding the US Department of Education's 2023 communications regarding “third-party servicers” in higher education.

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