Whispering Loudly

Are you passionate about a make of car or a certain niche in the Auto Repair industry? We look into whether this could be your golden ticket to success and what considerations you need to make before turning into a specialised centre. We also discuss benchmarks you should be hitting to make you a success no matter what kind of business you run. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

What would you do if you had a partner or friend that treated you very poorly? No matter what you did to appease them they demanded more, more of your time, more of your mental estate, more resources from you. Argh. Well guess what? Clients are the same and sometimes according to Rachel they need to be fired! Listen in and learn how to let these people go to make room for the clients you deserve. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Craig Bales, and Gabrielle Clift discuss the journey of Highfields Mechanical, the challenges of finding good talent and the importance of breaking gender barriers. Gabrielle shares her passion for automotive work and the need for more women in the industry, emphasising that success is driven by personality and determination rather than gender. Rach chats about apprenticeship programs with Gabby, how we can all create opportunities for aspiring technicians and welcome them to a rewarding career in the automotive industry. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Ok, so we’re into 2025 and this is your year to make a difference. Rachael takes you through the steps required to make a difference in your business this year and actually make changes that will move you forward and up level. Rach dives into business planning for auto repair shop owners. She explores the common pitfalls, the necessity of setting effective goals, and the significance of maintaining a work-life balance. Rach also chats about her signature the four-day work week! We talk about the steps required to get you to that amazing place of life, work balance and the ability of the program to enhance productivity and overall happiness. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

How do you stand out in a world full of noise? By personal connection. Storytelling through social media, blogs or otherwise is the key in today’s world to help your brand fans feel more connected to you and make your brand stand out. Here our guest emphasizes the importance of storytelling, personal branding, and finding one's unique voice in the industry to have a lasting impact. Tell your customers where you started, who you are, what you stand for and be relatable to unlock the key to better results. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

In this episode of Whispering Loudly Rachael chats with AFL star Nick Del Santo, player turned media personality and corporate speaker. Nick reflects on his career as a professional AFL football and what it taught him that he’s taken into his life after footy, the importance of teamwork and leadership skills. He relays that the transition into the media industry has been an interesting one. Nick shares valuable insights on finding purpose, supporting team members, and offers advice for auto repair shop owners on managing stress and decision-making in fast-paced environments. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

You feel like you’re constantly booked out and your staff are working around the clock but profitability isn’t where it should be, what’s up? Here we discuss the importance of continuous time clocking and explain how it can dramatically shift your business. Rach emphasises the need for shop owners to overcome fears and implement industry best practices to enhance productivity and profitability. Accurate time tracking will lead to better accountability and visibility amongst your staff and ultimately improve most aspects of your business including your bottom line of course. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Here Jamie from Tatiara Truck and Trailers, discuss the journey of their family business, the challenges of ownership, and the importance of workplace culture and personal development. Jamie shares insights on managing staff, the significance of communication, and the necessity of maintaining good cash flow for business growth. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Here Rachael gets some insights from Chad and Sarah, workshop owners who recently returned from a six-week vacation around Australia. They haven't always been capable of taking such breaks. Their business used to be stressful unorganised and rely heavily on them for every process. However they discuss how they've been able to turn thinga around, the importance of systemisation and how it has allowed them to enjoy more family time. The conversation highlights the benefits of mentorship and the realisation that a successful business doesn't always mean a larger one. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Here Rach addresses financial challenges faced by auto repair businesses, advising against overdrafts and suggesting practical steps for financial restructuring. She delves into freezing your finances and discusses how this can help you. The conversation highlights the importance of community engagement and ongoing support for workshop owners. Rachel also discuss the critical role of service advisors in auto repair shops, emphasizing the need for professional training and customer relationship management. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Here Rachael interviews the founders of Design Bug, Kristy Coady and Rebecca Geragty who share their journey of starting a graphic design studio and the importance of effective branding. They discuss common mistakes businesses make when it comes to logo and design work, emphasizing the need for a thorough design brief, understanding the target market, and maintaining consistency in branding. The conversation also highlights how to choose the right designer for your business, focusing on building trust and rapport. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

What’s one of the key hidden factors affecting your overall business performance? Overspending, retention issues, pricing? Wrong, it’s procrastination. Here Rachel delves into the pervasive issue of procrastination in business. She explores how procrastination affects decision-making processes, workflow efficiency, and overall business performance. The conversation emphasises the importance of recognising procrastination, seeking help, and taking ownership to overcome this challenge. Rach shows you personally how others have filed and why and encourages you to confront your procrastination habits and make decisive changes for better business outcomes. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Creating a strong workplace culture is essential for business success. When your staff aren’t performing you have to take responsibility for their behaviour. Guess what? part of it has to do with you. If you created a strong culture that supported the team and managed the team in the way it needed to be managed talking holidays would be a breeze. It starts by creating steps towards creating effective systems and processes, and strategies for customer retention. Rachael also discusses the significance of consistent marketing efforts and practical tips for engaging with customers to ensure business success. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Are you down in the dumps because your shop isn’t where it needs to be or maybe you purchased a business that isn’t what it seemed, don’t fear Rachel is here to help you transform your Auto Repair Shop in 2025. Rachel sets the building blocks will will help you on the journey to change while stressing the importance of commitment and action. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Here Dean Evans joins the pod to discuss the critical importance of keeping score. Sure you can make your shop tick over but if you’re not tracking key performance metrics, you cannot effectively manage your business or even know actually how great you could be! Dean helps you get a start on this and chats also about the significance of benchmarking against industry standards to drive continuous improvement and profitability for your Auto Repair Shop. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

It sometimes feels like a race to the bottom doesn't it? Everyone undercutting each other to get the customers rolling through the door. It's an age old technique but it's not necessarily an intelligent one. Rachel guides you through a tried method of attracting customers that doesn't include you working overtime for free and stretching your staff and your resources to the limit. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

You're doing well, you've been progressing in baby steps ever since your shop opened and you're still open which is a testament to itself that you're doing a great job. You do watch competitors on socials however that just seem miles ahead, thriving and doing numbers that you feel at this stage you could only dream about. So what sets those people apart from the rest? Find out. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

You've built an incredible business, congratulations! Over years you've finally got your business to the point where it basically runs itself, rather smoothy. You may however have a creeping anxiety that stops you from booking those overseas trips because in the past whenever you've ventured too far or even slightly form the business things have blown up either in a small fashion or in a highly vexing way. Follow Rachel's steps so you can book your plane ticket and jet off without a care in the world. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Workflow efficiency is so important but for so many we start out with good intentions and we think we have our ducks in a row then bang, something throws a spanner in the works pardon the pun, or many things throw a spanner in the works and we end up completely stressed out, behind schedule having to deal with cranky customers and cranky workplace staff. This can be so frustrating especially when you know you're trying your best to lead well. Here Rachael discusses the importance of having documented processes, the impact of workshop layout on technician productivity, and the potential benefits of investing in automation software. The conversation delves into the need for systematic approaches that can then streamline operations and enhance overall business performance. Takeaways Streamlining workflow can significantly reduce job turnaround time. Documented processes ensure consistency and efficiency in operations. Workshop layout affects technician productivity and time management. Automation software can enhance integration and efficiency in operations. Conducting a software audit helps identify better integration options. Investing in the right tools can save time and resources. Understanding industry changes is crucial for business adaptation. Continuous improvement is key to business success. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

When is the right time to expand my auto repair shop to a second location? This is the question asked by so many Auto Repair Shop Owners, here Rachel dives into what you need to weigh up to divide whether now is the right time to expand nor not. It's not a decision to be taken lightly! Rachel discusses the need to create a solid foundation in the first business before considering expansion and the significance of understanding the purpose behind financial decisions. Takeaways The right time to expand is when your first shop is profitable. Opening a second location without a solid first shop can worsen issues. Understanding the purpose of a loan is crucial before borrowing. Building a supportive community can enhance business success. A strong business foundation leads to better outcomes in expansion. Avoiding debt to cover operational holes is essential for sustainability. Working less while earning more is achievable with the right strategies. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Running your workshop can be hectic for the owner and staff. Customers are demanding, staff politics can cause dramas, scheduling changes last minute can put extra stress on staff too. Here Rachel dives into strategy behind keeping your team happy and keeping them motivated whilst encouraging them to work at their optimum efficiency. Takeaways Health and wellness are crucial for long-term success. Busy shops can maintain high morale with proper scheduling. Leadership plays a key role in managing shop workload. Transparency in performance metrics can reduce jealousy among staff. High performers should be recognised without lowering standards for others and effective communication is vital for team cohesion. Creating a supportive culture can enhance employee satisfaction. Regular check-ins can help address morale issues proactively. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Here, Rachel discusses essential strategies for Auto Repair Shop Owners, focusing on pricing, managing costs, and effective communication with customers. She emphasises the importance of setting fair prices that ensure profitability, the need for regular price adjustments, and how to communicate these changes to long-term customers without causing concern. We also dive into the significance of understanding profit margins and the value of the essential services you're providing to your customers. Takeaways The only pricing strategy you should be looking at is the one that ensures your profitability. You should be increasing your labor rate yearly due to rising costs. If you're pricing based on competitors, you risk going broke. Sales with good margins will outrun most problems. Communicate price increases simply and directly to customers. Understanding your profit margins is crucial for business health. Re-educating customers on value can help with price sensitivity. Balance in pricing and service quality is essential. Regularly review your business expenses to align with income. Trust from customers can ease the communication of price changes. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.  See omnystudio.com/listener for privacy information.

In this episode of Whispering Loudly, Melanie Sargeant and Rachel Evans discuss the importance of embracing chaos in the automotive repair business, especially during challenging economic times. They emphasize the need for auto repair shop owners to make logical decisions based on data rather than fear, and to maintain their systems and processes to ensure business success. The conversation highlights the significance of car servicing as a necessity rather than a luxury, and encourages listeners to take action despite external pressures. Takeaways Embrace chaos as a part of business. Make decisions based on data, not fear. Car servicing is essential for long-term savings. Follow established systems for success. Don't procrastinate in decision-making. Economic challenges can impact customer behavior. Maintain a logical mindset during tough times. The work will eventually come back. Understand the importance of profit margins. Take action to ensure business continuity. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

In this conversation, the hosts discuss the psychology of leadership, particularly in high-stress situations. They emphasize the importance of remaining calm and effective as a leader, the role of awareness and adaptability, and the significance of empowering team members to handle stressful moments. Techniques such as breathing exercises are suggested to manage stress effectively. Takeaways Support in relationships is crucial for personal growth. Leadership involves guiding others to safety and certainty. Stress is a necessary part of life and leadership. Awareness of emotional states can prevent irrational decisions. Adaptability is essential in high-pressure situations. Empowering team members can lead to better problem-solving. Breathing techniques can help manage stress effectively. Trusting your team reduces the burden on leaders. High-stress situations can be learning opportunities. Effective leadership requires both emotional intelligence and logic. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

JFDI just F-ing do it is the theme for this episode. Rachael and her team talk to lots of business owners in the same boat day after day and some of the messaging she's providing, she provides so often that she thinks she needs to emphasise it to the world.  This episode looks at encouraging owners to set boundaries and say no to requests that don't serve their business or personal goals. Yes you want to do the right thing by your customers but to what extent? You cannot sacrifice your business goals, your bottom line and your staff culture just to keep the customer happy at all costs. Sometimes you can bend to meet their needs if you're not compromising too much but keep the customer is not always right and sometimes they need to just take a hike! Takeaways You are the boss of your own workshop and dictate how it runs.  Sometimes customers can put financial and personal stress on your business.  Refer these customers to someone else.  Maintain your integrity and look after your company goals, culture and your bottom line.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

In this episode of the Workshop Whisperer podcast, producer Mel and Rach discuss the importance of rest, setting boundaries, and avoiding burnout while balancing business and family life. They emphasize the need for trust in team members, the significance of creating new habits, and the benefits of a four-day work week. The conversation also touches on practical tips for managing time and responsibilities effectively, highlighting the importance of a holistic approach to work and personal life.   Takeaways  Resting is essential for productivity and well-being. Trusting your team allows for better work-life balance. Setting clear boundaries is crucial for personal time. Burnout can affect anyone, especially business owners. A four-day work week can enhance team motivation. Involve your team in creating a balanced work environment. Outsourcing tasks can free up valuable time. Creating new habits takes practice and commitment. It's important to prioritize self-care and family time. A holistic approach to life can lead to greater satisfaction Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

In this episode of the Workshop Whisperer podcast, producer Mel, Rach, and Dean discuss their experiences on the road, touching on hotel antics and the challenges of travel. The conversation then shifts to the topic of workaholic tendencies, exploring the impact of workaholism on personal and professional life. Dean shares insights on the identity issues tied to hard work and the addiction-like nature of workaholism, emphasizing the importance of finding balance and harmony in life. The episode concludes with a call to action for listeners to consider how they can build a business that provides the freedom they desire. Takeaways Workaholism affects both business and family life. Hard work alone does not guarantee success. Identifying as a hard worker can be problematic. Workaholism can stem from childhood experiences. It's important to assess what you're missing out on in life. Work-life balance is a myth; harmony is key. New team members may struggle with work expectations. Societal values often promote hustle culture. Building a business should lead to freedom and fulfilment. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

In this day and age we're all going the extra mile to give our customers the best service possible both personally and on their vehicles but what happens when it all goes south and we're getting customers we can do without regularly, to the point where it's really affecting the day to day running of your workshop? Listen in Rach has some advice for you. She also delves into problematic technicians and some advice that may help you deal with that headache too.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

In this episode of the Workshop Whisperer podcast, producer Mel and Rachel discuss various challenges faced by auto repair shop owners, including how to handle clients who frequently ask for discounts and how to deal with late payments. They emphasize the importance of valuing one's work, setting clear terms with clients, and having systems in place to manage client expectations and payments effectively. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Are you stuck in a cycle of anxiety with your business? Huge highs and low lows, cars coming in and going out and you seeing the money coming over the line riding the high times but then freaking out in those slower periods? That was Adele and Brook's story but they put their hands up to do the work and change it so their day to day life was a lot less stressful and their business could ride out the quieter times in a more relaxed fashion.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Our Auto Repair Shops tend to develop overtime and our customers follow our processes and interact with us according to our rules but what if you responded to your customers directly in relation to the way that best suited them? Listen in to learn the four ways your customers buy and how you can adapt your practices to better suit them and their needs. Learn about how to understand your customers a little bit better, make them happier and increase your bottom line. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Scott Brown from Diagnostic Network joins us from California to talk about the lay of the land in America at the moment the challenges they've faced what they've learnt and how they've grown from it. He also gives you an insight into what the Diagnostic Network can do to help and grow your auto-repair shop.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

As a busy workshop owner you juggle many different tasks and wear many different hats. You also trust in third parties when outsourcing different companies and people to do things for your business but what happens when they're taking you for a ride or even worse taking advantage of you. It's time to take stock of the people you're working with outside your business and pull out the weeds.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Craig Deakin dives straight into the worst enemies facing the independent shop owner in this day and age and the way forward. From technology advances to the way we're educated, sharing of best practice and labour rates. This is a great episode to tune into, pardon the pun. Rate and review wherever you listen. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Marketing used to be easy, put an add in the newspaper or call up your local radio station or TV network and off you go. These days its all very confusing you've got social media strategists telling you to spend thousands with them to get a fine looking ‘feed' and often it just all seems too much. Join Rach as she guides you through the quagmire of marketing confusion to discover an easy to implement way forward. We also discuss recruitment strategies in this episode.  Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to sponsors Podium, and Mechanic Desk. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/See omnystudio.com/listener for privacy information.

We often point the finger at others but have you heard the age old saying that your life is a direct reflection of yourself? If you don't like the hand you're being dealt and what you're ending up with at the end of the day the person ultimately responsible for that change is you. Dean Evans delving deeply into the psychology of performance and how to be an elite business owner. If you're trying to make a change in your business or even in your personal life, then this episode is for you. Listen in to find out how you can make positive changes that actually stick.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Gemma and Josh were up against it from their workforce calling in sick twice weekly to sabotage within the workshop of other people's work to all out fights breaking out amongst employees. It doesn't get worse really. Find out how they turned it all around.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

There are some practices that need to go. Whether you've got your head in the sand or you just don't like change, with the market the way that it is you really need to step up. AI is upon us, people are using it to transform the way they work and workshops for the better to create more profit and more time with their families. If you're still stuck in the past using job cards listen into this episode and find a way to move into 2024.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

How would you like to not only turn your business around but then accelerate your growth and your bottom line as well as growing your staff numbers. Here Rachael chats to someone who has been able to achieve this and also discusses how easy it is to get consumed in what you want to achieve next and not celebrate your wins. Glossing over big achievements is not the go, celebrating your wins is incredibly important as your business grows.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Want a team that doesn't rely on your knowledge to direct and fix everything? You need to have them well trained! In this episode Rachael chats with AASDN WA Chairman Chris Notte about the importance of accessing top notch technical and business training for your auto repair shop team, and where to find it. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Moving workshops can be taxing, physically, mentally and financially. Learn how to do it while preventing budget blowouts. We want to create a profitable auto repair shop but we also need to create a structure that will allow us to take time off. What do you do when a key staff member leaves? Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Your lubricant supplier has an impact on your Auto Repair shop. They could be aiding or hurting your bottom line. Here, Rachael speaks with Michael Inserra of Castrol Australia about how constant changes to specs from the OEMs make servicing in the aftermarket increasingly complex, and what you should be looking for from your lubricant supplier. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

What do you do when disaster hits your business and your personal life? We get a first hand account of how harrowing it can be but we also learn from our interviewee Sean about the midst required to put all the pieces back together and come out on top.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

You have so much on your plate and some things get shoved to the back of the cue day after day but that's probably very damaging to your business and your bottom line. Many of the things you procrastinate on are things that will ultimately improve your business and your life if you just find the motivation to get on with it and get the job done! Here Rachel gives you a hand with procrastination and helps you sort yourself out.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Being ahead of the completion and seeking best practice in technology advancements can bring about a significant benefit for you when you're up against lots of other businesses in a competitive market. Here, Haitham Razagui from VASA discusses the benefits of being part of a community that is seeking global best practice for technicians, particularly with EV.  Listen in to learn and level up.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

It can be really disheartening at the moment seeing your business colleagues shutting up shop and making it through day after day during a tough economy. You might have employee dramas, business hurdles but something can can be very difficult to tackle is what to do when you yourself fall into a pit and lose motivation? Rach gives you tips that will help keep you keeping on when you feel a little lost and unmotivated. Join us for this episode and take on tomorrow.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Working together in a life partnership is tough, add in business partners too and tensions can reach a whole new level. Katie Stepanek worked in a high end Government job in Canberra and left it all to join her husband at Gentech Automotive. Here we delve deep into the trials and tribulations of the husband and wife working team, the challenges and how to overcome them, and build an incredible business. Gentech continues to grow and expand daily, while they create a better work life balance at the same time. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Maybe you have an incredible workshop but the time has come to put up the tools and let someone else take over while you enjoy the spoils of a great sale price. Here Rachel takes you through the process that you'll need to follow to ensure the best selling price. Also, we do a deep dive into how do you build a strong team that supports each other and works towards the best result for your business.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Are you having to put out fire after fire? Constantly battling against staff retention and culture mishaps? Maybe you're the problem. Rachael does a deep dive here  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

Lot's of people dream of having systems in place and a workshop that works without them! However, just because you have systems in place and your business can run day to day without you doesn't mean this is best practice. Staff feel lost without a leader and when people are forced to take on too much without guidance it can leave your team feeling, lost, confused and also under appreciated.  Follow Dean Evan's guide to make sure you're delegating to your team but not abdicating your responsibilities.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.