Podcasts about boss everyone wants

In episode 281 of Building Your LeaderBrand, I sit down with Bill Gentry, an industrial organisational psychologist, leadership expert, and author of Be the Boss Everyone Wants to Work For: A Guide for New Leaders.Bill shares practical leadership lessons from his experience working with new leaders, emphasising the importance of fit, empathy, and self-awareness.Whether you're leading a team, your clients, your audience or yourself, Bill's actionable advice can help you become the leader people want to follow.Key Takeaways:The Importance of Fit: Understanding how personal and organizational values align is crucial to building cohesive, effective teams.DAC Leadership Model: Effective leadership happens when teams have clear Direction, Alignment, and Commitment—a powerful framework for diagnosing and improving team dynamics.Flipping the Script: To become a great leader, you must shift your mindset from “it's about me” to “it's about them” and tailor your leadership style to meet the individual needs of your team.About BillConnect with Bill : https://www.linkedin.com/in/williamagentryphd/----Get your copy of my Personal Brand Business Blueprint It's the FREE roadmap to starting, scaling or just fixing your expert business.www.amplifyme.agency/roadmap----Subscribe to my Youtube!! Follow on Instagram and Twitter @bobgentlePlease take a second to rate this show in Apple Podcasts. ❤ It will mean a lot to me.

What makes a boss truly great?  Olivia from Just Live Social joins us to share her journey from budding entrepreneur to leading a thriving marketing agency in Toronto. Olivia discusses managing rapid growth, balancing personal relationships and professional duties, and the essential qualities new leaders need.We dive into the "Girl Boss" culture, addressing the misleading portrayals of entrepreneurship on social media. Olivia and I explore maintaining professional boundaries, the pressures of being liked by colleagues, and the unglamorous realities. We also tackle the emotional challenges of leadership, from handling feedback to the difficult task of firing employees. We are here to empower you to lead with clarity, confidence, and emotional balance! Olivia's IG:@livi.ferneyJust Liv Social: @justlivsocialLiv Mangement: @livmgmthttps://www.justlivsocial.com/You can watch the full episodes on our YoutubeYoutube - ConfessionsofawannabeitgirlConfessions of A Wannabe It Girl's TikTok:@wannabeitgirlpodcast Confessions of A Wannabe It Girl's IG:@confessionsofawannabeitgirl

Flipping the Script in Leadership with Bill GentryIn this episode of Management Development Unlocked, Eric speaks with Bill Gentry, an industrial organizational psychologist who has studied and trained leaders for over 20 years. He also wrote the bestselling book, Be the Boss Everyone Wants to Work For: A Guide for New Leaders. After working for the Center for Creative Leadership for many years, he landed at High Point University and has worked as an adjunct faculty member at several colleges and universities in North Carolina. His passion is helping people lead better.In this episode, you'll hear:What Bill's book is about, what inspired him to write it, and how it can help you flip your script when it comes to leadership.What a “red thread” is and the six flips you can make to become a better leader.Why the two flips you should focus most on are relationships and a “do it all” attitude.Why you have to let go of the things you aren't as good at to focus on the things you are good at.The cycle of life choice and how that applies to professional and personal relationships.Who Bill would interview if he could talk to anyone, and why.His favorite vacation spot and what brings him the most joy in life.Connect with Bill Gentry:LinkedInWebsiteBe the Boss Everyone Wants to Work For bookCenter for Creative LeadershipWhat Got You Here Won't Get You There book---Head over to girardtrainingsolutions.com to get a free copy of my eBook, "Advice for a New Manager."Connect with me on LinkedIn.Please subscribe and comment!

In this episode, Chase talks about the importance of Self-Awareness and its part in helping us be the best version of ourselves. The phrase, "You'll get the best version of me when" is a powerful tool to uncover what allows us to show up and be our best. Chase talks through how this simple but meaningful phrase can position you for success. Resources: Article: Unlock Your Organization's Wellness Potential (ADVISA.com) Article: How to be the Boss Everyone Wants to Work For (fastcompany.com) Article: I Believe (Ed Chaffin, LinkedIn) Book: Leading at the Speed of Trust, Stephen M. R. Covey Book: Uncommon Leadership for the New Reality, Ed Chaffin Like it? Share it! If you're finding value in exploring your Career Dreams through this podcast, please share it with your friends, followers and colleagues! Also, your ratings and reviews help others find the show...so please, let us know what you think! You can share your Career Dreams with us anytime via email: careerdreams@forumcu.com. To learn more about making your Career Dreams come true at FORUM Credit Union, visit our website:  https://www.forumcu.com/careers Dream on!

How do you be the cleaning company house cleaners want to work for? Your business culture, company values, and leadership can make or break your success. Amber Starling, founder of Good Witch Cleaning Services, returns to share her secrets. Today, we'll talk about how to keep your business afloat in a global crisis situation. Today’s #AskaHouseCleaner sponsors are Savvy Cleaner Training for professional house cleaners and maids. And Funny Cleaning Shirts. #AngelaBrown #SavvyCleaner *** CONNECT WITH AMBER STARLING *** https://www.goodwitchcleaning.com/ https://twitter.com/thegoodwitchmhk https://www.facebook.com/GoodWitchCleaning/ https://www.instagram.com/goodwitchcleaning/ *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** FAST TRACK TO CLEANING SUCCESS *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – DAILY GIVEAWAY*** Enter to Win - https://funnycleaningshirts.com *** MORE VIDEOS ON THIS TOPIC *** What to Do If Your Company Is Struggling | Simon Sinek - Simon Sinek - https://youtu.be/mXG_9icwnVo Leadership Through The COVID-19 Crisis - Darren Hardy - https://youtu.be/xVd9VFT88sE Managing Through Crisis: What Is Crisis Management? - Harvard Business School - https://youtu.be/1evSfmArTRQ Simon Sinek: How Leaders Inspire Even in a Time of Crisis | Inc. - Inc. - https://youtu.be/uhZdbL-ekW8 Stop Managing, Start Leading | Hamza Khan | TEDxRyersonU - TEDx Talks - https://youtu.be/d_HHnEROy_w *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. Leaders Eat Last: Why Some Teams Pull Together and Others Don't - https://amzn.to/2BRCy4l Mind Tools for Managers: 100 Ways to be a Better Boss - https://amzn.to/2odNn6T Be the Boss Everyone Wants to Work For: A Guide for New Leaders - https://amzn.to/2PILDPK The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever - https://amzn.to/2BTayxg Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity - https://amzn.to/2odPJCU *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. And cleaning company expansion help. Our host, Angela Brown, ran and managed one of the largest independently owned cleaning companies in the Southeast for 25-years. She’s the CEO, and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o POST PRODUCTION: Amber O https://savvycleaner.com/reviews/amber-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com  

Bill Gentry is the author of the best-selling book, Be the Boss Everyone Wants to Work For: A Guide for New Leaders.  In this episode, our conversation covers getting to know Bill, his tips on career development, and information for first-time leaders. Why should we listen to Bill? He is a leadership researcher, trainer, speaker, author, and industrial-organizational psychologist with a specialty of helping new and aspiring leaders. He's currently the Assistant Vice President of Career and Professional Development at High Point University.  Before that, he was a senior research scientist, trainer, and director at the Center for Creative Leadership, a top-ranked global provider of executive education and leadership development.  Bill is an accomplished researcher with more than 50 peer-reviewed publications.  He's been featured in more than 50 internet and news outlets (such as Forbes.com, The Wall Street Journal, CNN.com, Harvard Business Review, Chief Learning Officer, and more).   Show Notes Bill Gentry on LinkedIn: https://www.linkedin.com/in/williamagentryphd/  High Point University:  http://www.highpoint.edu/ Be The Boss Everyone Wants To Work For:: https://www.amazon.com/Be-Boss-Everyone-Wants-Work/dp/1626566259  Bill Gentry's website: https://williamgentryleads.com/

The hardest thing about being a cleaning boss is trying to do everything by yourself. Carrie Knight, owner of The Cleaning Boss University drops by #AskaHouseCleaner to share some advice. Delegate your admin tasks to Housecall Pro. The #1 service app for residential cleaning service owners. https://housecallpro.com/Angela If you run a domestic cleaning service you have client and employee challenges. It's tough to ask for help for most cleaning business owners. And knowing what type of help to ask for will help you delegate and outsource tasks you shouldn't be doing. Today's sponsor is Savvy Cleaner Training for house cleaners and maids. *** LEARN MORE ABOUT CARRIE KNIGHT *** https://www.cleaningbossuniversity.com *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown *** MORE VIDEOS ON THIS TOPIC *** The Hardest Thing About Being Your Own Boss - Cooper Ferraro - https://youtu.be/m7Cg3ZvjS2s What Makes A Great Boss? - Brainy Dose - https://youtu.be/OV3xlGxWEv0 The Perfect Boss: Dr. Axel Zein at TEDx Talks - https://youtu.be/jFG7jqJXbno Damon Dash | How to BECOME Your OWN BOSS | #MentorMeDamon - Evan Carmichael - https://youtu.be/CxHxvabNyDk How to Act Like a Boss - BuzzFeedVideo - https://youtu.be/uhWK8bLaF5I   *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. So, you create good karma by supporting 8 families who work on this show. Your Oxygen Mask First: 17 Habits to Help High Achievers Survive & Thrive in Leadership & Life - https://amzn.to/36KAeY3 Principles: Life and Work - https://amzn.to/2Cmwxdb Trust Rules: How the World's Best Managers Create Great Places to Work - https://amzn.to/2NnWi32 How to Be a Great Boss - https://amzn.to/2CkzdIa Be the Boss Everyone Wants to Work For: A Guide for New Leaders - https://amzn.to/2qrvzKb *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com

The Indigo Podcast's hosts, Ben and Chris, discuss what managerial derailment is and why it happens, practical ways in which people can reduce the probability of derailing themselves, and steps for organizations to avoid having their managers derail.   Podcast articles and links mentioned by Chris and Ben: Shipper, F., & Dillard Jr, J. E. (2000). A study of impending derailment and recovery of middle managers across career stages. Human Resource Management, 39, 331-345. https://www.researchgate.net/profile/Herman_Aguinis/publication/227496278_Enhancing_the_relevance_of_organizational_behavior_by_embracing_performance_management_research/links/5c6aac7f299bf1e3a5af7079/Enhancing-the-relevance-of-organizational-behavior-by-embracing-performance-management-research.pdf  Carson, M. A., Shanock, L. R., Heggestad, E. D., Andrew, A. M., Pugh, S. D., & Walter, M. (2012). The relationship between dysfunctional interpersonal tendencies, derailment potential behavior, and turnover. Journal of Business and Psychology, 27, 291-304 https://www.cbs.dk/files/cbs.dk/denisietal_jap2017.pdf  Link to Be the Boss Everyone Wants to Work For  https://www.amazon.com/Be-Boss-Everyone-Wants-Work/dp/1626566259/  The First 90 Days https://www.amazon.com/First-90-Days-Strategies-Expanded/dp/1422188612/    www.indigoanchor.com www.indigotogether.com 

Should employees know what you charge house cleaning clients? It's a house cleaning FAQ that all cleaning employees have. Should employees know how you get paid, and the cost to run a cleaning business? And should employees know how the company makes money? Angela Brown, The House Cleaning Guru says communication with your cleaning techs is key. You want to market your cleaning business and they are an extension of you. At some point, you have to explain how your company works. Today's Ask a House Cleaner sponsors are Savvy Cleaner (Maid and house cleaning training.) My Cleaning Connection (Cleaning tips, products, uniforms, and supplies.) HouseCleaning360 (A place to get more cleaning leads.) Savvy Perks (Perks for small business owners, and VRBO, Airbnb hosts.) And AirbnbCleaningTips.com *** COMPLETE SHOW NOTES FOR THIS EPISODE *** https://askahousecleaner.com/show *** MORE VIDEOS ON THIS TOPIC *** 5 Success Traits of Cleaning Employees - https://youtu.be/-WlDu1-dm5E Coaching and Development for Cleaning Employees - https://youtu.be/b9pbxn-gIGw Cleaning Tests from a Rental Property Manager - https://youtu.be/YQYdtjmhTxw Driving Rules for House Cleaners and Maids - https://youtu.be/ElxlAhM3H8o Burnout - Best Tips for House Cleaners to Recover and Reboot - https://youtu.be/SV4PdnITG-Y   *** RESOURCES FROM THIS EPISODE *** Mind Tools for Managers: 100 Ways to be a Better Boss - https://amzn.to/2odNn6T Be the Boss Everyone Wants to Work For: A Guide for New Leaders - https://amzn.to/2PILDPK The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever - https://amzn.to/2BTayxg Leaders Eat Last: Why Some Teams Pull Together and Others Don't - https://amzn.to/2BRCy4l Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity - https://amzn.to/2odPJCU We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://www.facebook.com/groups/HouseCleaning360/ *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://airbnbcleaningtips.com

Research shows that leaders typically avoid giving feedback, particularly the further away performance is from expectations. This week we look at a feedback structure that focuses on behaviour and the impact we have on others. TRANSCRIPT Hello and welcome to episode five of the Leadership Today podcast.  Each week we provide practical advice to address some of today’s biggest leadership challenges. And this week’s leadership challenge is a doozie - it’s feedback. I’m sure you’ve heard the expression - feedback is a gift. But, let’s be honest - not every gift we give is fantastic. In my family we have a Christmas tradition which is a variation of the Kris Kringle - the difference being that there’s a $5 limit on each gift and the aim is to be as entertaining as possible - we call it the Krap Kringle (both with Ks obviously). Sure, everyone gets a gift, but most people don’t keep them for very long. And research indicates that leaders avoid giving these gifts at work - they avoid providing feedback, and that lack of feedback actually gets worse as an individual’s performance drops off. In other words, the further your performance is away from expectations, the less likely you are to receive feedback.  So what drives this? Well, leaders are often afraid to provide feedback - they are worried about how it will be received. But bad news doesn’t improve with age. Typically the issue continues to build up, and there’s often a clumsy confrontation which makes everyone feel worse.  Of course, feedback doesn’t just have to be negative. However, in the busy-ness of life we tend to also miss the opportunities to provide encouraging feedback. In contrast, if you have ever worked in an organisation with a high-feedback culture, you’ll instantly recognise how beneficial it was to your development. At a consulting firm where I was a leader, we made a habit after every client meeting of providing feedback - taking time to talk about what went well and what could be improved for next time. At first that felt pretty confronting and awkward. People would often just say that the meeting was ‘good’ or ‘fine’. But as trust was built, the appetite for real feedback increased. In fact, aspects of my behaviour that were completely blind to me were shared - both undiscovered strengths, and often simple changes I could make to improve my impact.  I spend much of my time now facilitating leadership programs, and this is a particularly rich feedback environment - feedback from the co-facilitator, from the clients and participants on the program as well. Sometimes that feedback can seem a little harsh. Sometimes the gift is particularly wrapped all that well. But that doesn’t mean it’s not the right gift. In fact that constant feedback has improved me a great deal and toughened me up. So here are a few key principles to keep in mind when it comes to feedback: Make it a habit - and do it close to the time - that’s where my earlier example of providing feedback straight after meetings was great - it build the habit and it was immediately after the event Keep it balanced - look for the good as well as improvement - it’s all developmental feedback Start by sharing your intent - if people are afraid or concerned they can’t listen - let them know that you’re on their side - are you really trying to help them, or are you wanting to hurt them? Setting that up as a habit really helps to ensure you’re doing this from the right intent Stick to behaviour - it’s like watching a video tape back - what did you actually see, and what was the impact on you and on others Check in later to confirm understanding - ask them to restate what their takeaway was from the feedback that you provided William Gentry shares a really helpful feedback format in his book called “Be the Boss Everyone Wants to Work For” - I’ve provided a link to the book in the episode notes. www.amazon.com.au/Be-Boss-Everyone-Wants-Work-ebook/dp/B01E4KC0V8 The approach is called SBI, named after the three components of the feedback approach he outlines. S stands for Situation - and in that stage you want to describe the exact moment the feedback relates to, being as specific as possible  B is for Behaviour - what you actually observed - and again that’s like you’re watching a video of the event back and describing it I is for Impact - this is describing the impact on you, and it can also be the impact on others if you observe that So let’s apply that - I’d like you to compare these two versions of the same feedback: The first version is this - “During meetings lately you have being really rude.” - so that feedback is not particularly helpful. Now let’s compare that with using the SBI format - “(S) Yesterday at the marketing meeting when Jane started presenting, (B) you leaned back on your chair, sighed, and started to use your phone. (I) I felt disappointed that you appeared disengaged from Jane’s presentation”. And then you want to allow the person to respond. Maybe they weren’t being rude. Or maybe they received a text that lead to their response. There are a whole host of reasons for why they may have behaved the way they did. But none of these reasons change the impact on you and on others, and that’s the important thing. You’re not trying to guess at what drove their behaviour - you’re just providing an insight into the impact they are having on others. The SBI approach works equally well for positive feedback. For example: Situation - During the interaction you just had with that customer who came in with a problem Behaviour - I noticed how you smiled and offered a number of helpful suggestions Impact - the customer ended up smiling and shaking your hand, and I was really impressed. This week I encourage you to practise feedback. Use the SBI model or similar. Try to catch people doing good things, and provide the positive feedback straight away.  Also, ask people for feedback on you, and be specific. If you just say “can you give me feedback”, most people will say “you’re doing fine”. But if you say “can you give me feedback on how confident I’m appearing in presentations”, you’ll receive much richer feedback. Next week we’ll be talking about assertiveness - what it is, and how we can build it in ourselves and others. I look forward to speaking with you then.

Overview: Suzie interviews Bill Gentry, PhD. author of the book: How to Be the Boss Everyone Wants to Work For: A Guide for New Leaders Compelling Stats - leaders are struggling Non Verbal Communication Research Personal and professional leadership journey What flip your script means and six flips all leaders need to make Contact Suzie  or call 770-578-6976 Subscribe via iTunes or Leave a Review Timing on Recording: @ 4:50  --- Topic 1: Welcome, Bill's  Background, Audible.com Opening Bill Gentry quote, “Flip your script – Understand that if you want to have success in leadership it is less about me, and more about we and your team." Compelling stats reveal that new leaders are struggling Background on Bill Gentry, Ph.D.  Bill's Website: www.williamgentryleads.com Brave Leaders Inc.  where Bill is the Executive Director Bill's Book can be found on Audible.com - How to Be the Boss Everyone Wants to Work For: A Guide for New Leaders  (Free copy if start a new 30 day trial with Audible) Timing on Recording: @   --- Topic 2: Getting to Know Bill Gentry, Ph.D.: Favorite guilty pleasure t.v. show & famous actor Most challenging and most rewarding moments as a leader     An act of bravery and Brave Leaders Inc. Bill's story and journey Who has had the greatest influence on his career... Timing on Recording: @ 24:00  --- Topic 3:  Non-Verbal Communication Insight - Dev Tools He Used Non Verbal Communication Research - Six non-verbal channels influence how others perceive how successful we will be - 1) dress 2)tone of voice (BIGGEST IMPACT) 3) facial expressions 4) rhythm and use of time 5) space and touch with people 6) gestures and posture - Leaders have to mindful of all six at all times, every day. -All eyes are on you, all the time. Dev Tools: Course Bill helped designed and participated in by: The Center of Creative Leadership - Maximizing Your Leadership Potential Give and get feedback - ask for it. Mirror what you want people to do.  (WUE Tools for the feedback process: Feed Forward = One page Overview and WUE Podcast #23 - Magic Motivation Tools Feed Forward and Triad Calls ) If you want to be seen as effective after receiving feedback: say thank you, share your takeaways/goals and invite them to hold you accountable.  (Mirror what you want people to do.) Timing on Recording: @ 42:40 --- Topic 4:  What it Means to Flip Your Script and Six Flips Flip Your Script from me, myself and I TO we and team Six Flips: 1) Mindset 2) Skills - particularly in the areas of Communication and Influence 3) Relationships (BIGGEST IMPACT - DO THIS NOW)       - have a proactive conversation with all new Peer to Boss relationships, do not leave this unspoken with former 'best friends' you are now managing      - focus on Direction, Alignment and Commitment (Suzie Mentioned the Dashboard tool, here are two tools for understanding: Podcast #20 - Setting Performance Expectations the Easy Way w/ a Dashboard and a video demonstration of the Dashboard Process - Three Easy Steps ) 4) Do It All Attitude - learn to delegate, develop, mentor 5) Perspective - dealing with politics, broaden your focus, your network matters 6) Focus - character strength (CAN BE MOST CHALLENGING)      - there's a lot more grey area as a leader      - values alignment - get clear and let others know, use to guide decisions      - In senior roles - integrity means the most to their success;  if we are not gauging this in younger leaders - you could be promoting people into senior leadership roles. Timing on Recording: @  1:06:00 --- Topic 5:  Closing Questions and How to Contact Bill This person comes to mind - when I think of most successful, and here's why... Advice to my 25 year old self Bill board - Flip Your Script, Less About Me, More About We Advice:  Don't go it alone, find: mentors, advisors and coaches Contact Bill at  Brave Leaders, Inc.  (Working with leaders in organizations.) - Ted Talk Video Bill mentions w/ Brave Leaders Inc. Founder and Best Selling Author Brene' Brown - over 29 million views, The Power of Vulnerability - Bills Book and Website: www.williamgentryleads.com   Subscribe via iTunes or Leave a Review Podcasts and Books Mentioned in This Podcast Get a complimentary audio book and support this podcast by using my affiliate link:  Get a Free Audio Book w/ 30-day Trial Related Services: Short- Term Leadership Coaching Leadership Training Schedule a Complimentary Consulting Call or Send Me Feedback: Contact Suzie STAY IN TOUCH: Are you a leader, trainer or consultant focused on building a Wake Up Eager Workforce?  Subscribe to this Podcast Here.   You can also sign up for monthly email updates, here.   Thank you for being a part of the Wake Up Eager Workforce Podcast!!

In this episode, William Gentry, Ph.D. talks about his book, Be the Boss Everyone Wants to Work For: A Guide for New Leaders. Bill is the Director of Leadership Insights and Analytics and a Senior Research Scientist at the Center for Creative Leadership (CCL). You can find Bill him on Twitter (@Lead_Better) and LinkedIn. You can also find out more about Bill and his work on his website.