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In this episode of Acta Non Verba, host Marcus Aurelius Anderson interviews Mark McGrath, a Marine, strategic advisor, and author. Together, they explore the philosophy of "actions, not words," discuss the impact of technology and AI on orientation and decision-making, and dive deep into the teachings of John Boyd and Marshall McLuhan. The conversation covers adaptation, information warfare, and the importance of continuous learning and reorientation in a rapidly changing world. Episode Highlights: [15:53] — The role of AI and technology in enhancing human orientation and decision-making. [11:04] — The "Five T Protocol" for analyzing information warfare: terrain, target, tone, trope, and tactics. [27:39] — Lessons on adaptation, energy, and continuous movement from military and business perspectives. Mark McGrath is a Marine, strategic advisor, and author of "The World of Reorientation." He is the co-host of the "No Way Out" podcast and serves as Chief Learning Officer at AGLX. Mark is known for bringing John Boyd’s strategic philosophy to life, helping leaders navigate uncertainty with sharper observations, stronger orientations, and decisive, adaptive actions. He is also the creator of the "Contra Frame" Substack, where he explores experimental ideas on strategy and orientation. Contact Info & Links: Substack: The World of Reorientation Substack: Contra Frame Podcast: No Way Out AGLX: com Twitter/X: @markmcgrathcio LinkedIn: Mark McGrath Learn more about the gift of Adversity and my mission to help my fellow humans create a better world by heading to www.marcusaureliusanderson.com. There you can take action by joining my ANV inner circle to get exclusive content and information.See omnystudio.com/listener for privacy information.
In this episode, Kevin Yates - widely known as the L&D Detective® - joins David to explore why measuring impact remains one of the most persistent challenges in Learning & Development, and how L&D can finally start getting it right. Together, they unpack why reporting on learning activity isn't enough, what it really means to uncover evidence of performance impact, and how L&D must evolve to contribute meaningfully within the wider performance ecosystem. Kevin outlines the flaws in traditional training needs analysis, introduces his Workplace Performance Investigation Framework, and explains how business metrics—not LMS data—must become the cornerstone of meaningful measurement. Kevin also shares how L&D teams can use tools like the Performance Impact Blueprint and Instructional Design for Performance to plan for outcomes from the outset, and why embracing the identity of ‘impact investigators' is critical for L&D's future. If you're serious about proving learning's contribution to business performance, this episode is unmissable. KEY TAKEAWAYS The "village" approach is central to performance. L&D should measure collective, not isolated, impact. LMS data is easy to get, but it does not truly measure the impact on business performance. The 6 questions for business performance and 6 for human performance, in the framework, uncover the true needs behind a training request. Because improving performance involves many teams, a project management approach helps organize everyone's roles, tasks, and contributions toward a shared business goal. BEST MOMENTS “It takes a village to impact workplace performance." “We must define impact. Before we can investigate it.” "Designing for performance is very different than designing for training." Kevin M. Yates Bio Kevin M. Yates is globally recognised as the L&D Detective®, known for investigating the impact of training and learning on workplace performance. With over 25 years of experience across major brands like McDonald's, Meta, and Grant Thornton, Kevin brings a practical, data-driven approach to measuring learning's contribution to business results. His work empowers L&D teams to go beyond activity metrics and uncover real evidence of performance impact. Kevin is also the founder of Meals in the Meantime, a nonprofit tackling food insecurity with the same focus on measurable outcomes. You can follow and connect with Kevin via: LinkedIn: https://www.linkedin.com/in/kevinmyates/ Book: https://kevinmyates.com/detective-kit Website: https://kevinmyates.com/ VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
In this episode of Learning Matters, we sit down with Dr. Sandee Dunbar-Smalley, Chief Learning Officer at AdventHealth.Together, they explore:• Why a people-first mindset is critical for retention and engagement• How AdventHealth measures leadership effectiveness and growth• The wide spectrum of leadership programs, from emerging leaders to executives• The thoughtful adoption of AI in learning, including internal ChatGPT pilots• The challenges of equity in access and migrating to Workday Learning• Dr. Dunbar-Smalley's inspiring journey from occupational therapist to CLOWhether you're leading L&D strategy, managing leadership development, or simply curious about the future of workplace learning, this episode is packed with insights.
Jeff Wetzler is looking to revolutionize how we learn. He is co-CEO of Transcend, a nationally recognized innovation organization, and an expert in learning and human potential. Before that, he worked as a management consultant to the world's top corporations, a learning facilitator for leaders around the world, and as Chief Learning Officer at Teach For America. Jeff has a Doctorate from Columbia University and is a member of the Aspen Global Leadership Network. He is also the author of a new book Ask, which is now available wherever books are sold. On this classic episode, Jeff joined host Robert Glazer on the Elevate Podcast to talk about how to ask great questions as a leader. Thank you to the sponsors of The Elevate Podcast Shopify: shopify.com/elevate Indeed: indeed.com/elevate Found: found.com/elevate Fabric: meetfabric.com/elevate Learn more about your ad choices. Visit megaphone.fm/adchoices
Today on the Talent Development Hot Seat Podcast, host Andy Storch welcomes back Dr. Keith Keating, Chief Learning Officer, author, and L&D thought leader, to discuss his new book, "Hidden Value: How to Reveal the Impact of Organizational Learning."Subscribe to our weekly updates and monthly talent development newsletter here. Order Own Your Career Own Your Life on AmazonApply to Join us in the Talent Development Think Tank Community!This episode is sponsored by LearnIt, which is offering a FREE trial of their TeamPass membership for you and up to 20 team members of your team. Check it out here.Connect with Andy here: Website | LinkedInConnect with Dr. Keith Keating here: LinkedInKey highlights from this episode include:Dr. Keating explains the shift from a “knowledge economy” to a “value economy” and what it means for talent professionals.He uses the “mycelium network” analogy to describe how L&D is a hidden but vital driver of organizational success.Learn about the three dimensions of L&D impact: economic, personal, and societal.Dr. Keating introduces the “Value Architect” and the Value Creation Compass for aligning L&D with business priorities.The episode explores common challenges facing L&D, including being undervalued and labeled as order-takers.Insights on leveraging AI and technology to uncover and demonstrate hidden value.Dr. Keating shares leadership lessons from BDO Canada and ways to build both personal and organizational brands through thought leadership.Hear practical measurement tips and the importance of tailoring L&D to your organization's unique context.Tune in for actionable insights on maximizing the impact and visibility of talent development. Connect with Dr. Keith Keating on LinkedIn and check out "Hidden Value" for more strategies.
For many L&D teams, compliance training is a necessary burden—dominated by tick-box exercises, clunky e-learning, and endless chasing. But it doesn't have to be this way - even in highly regulated industries! In this episode, Nick Taylor, Head of Learning at Ishida Europe, shares how his team has reimagined compliance as a practical, performance-oriented part of everyday work. Drawing on his experience transitioning from less regulated sectors into one where compliance is non-negotiable, Nick explores how to balance regulatory demands with business needs and employee experience. He explains how his team integrates compliance into role-based learning, navigates multiple stakeholder voices, and uses collaborative learning principles to target risk in the flow of work. Nick also shares how his team has tackled the operational pain points of compliance - through automation, shared accountability, and a clear mindset shift that has transformed how the L&D function works. For L&D professionals tired of compliance being a drag on time, creativity, and credibility, this episode offers a smarter, more human approach to getting it right. KEY TAKEAWAYS Get compliance, processes, systems, and learning foundations right before tackling advanced initiatives. Clearly define compliance courses, their validity, who needs them and when in their work journey. Effective compliance training requires balancing the needs of legal, compliance, line managers, and end users. Scenario-based compliance training with actors and short, relevant talks are effective. Engage emotions. Automate and train your L&D team in basic data analysis. BEST MOMENTS “The consequences of us not doing this right ... could be as severe as somebody losing their life.” “Training really is only such a small percentage of the impact of behaviour.” “Good data in, good data out - is the powerhouse.” Nick Taylor Bio Nick Taylor is an experienced Learning and Development leader with a strong track record of building high-impact L&D functions across diverse industries. He is currently Head of Learning at Ishida Europe, a global manufacturer operating in a tightly regulated environment, where he leads efforts to integrate compliance and capability development into day-to-day performance. Before joining Ishida, Nick held senior L&D roles at organisations including Howsy, Wagamama and Pizza Hut. This broad sector experience - from hospitality to manufacturing - has shaped his pragmatic, people-first approach to learning, where business relevance and learner experience go hand in hand. VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD https://twitter.com/davidinlearning https://www.linkedin.com/in/davidjameslinkedin https://360learning.com/the-l-and-d-collective https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home
In this episode of the Learning Can't Wait Podcast, Andy Shean, Chief Learning Officer at Penn Foster Group, shares his personal journey from situational poverty to education leadership and underscores the transformative power of education. Shean describes his work at Penn Foster Group, a radically affordable, direct-to-career institution serving 300,000+ students, and introduces the LADDS model—Learner-centered, Authentic, Differentiated, and Skill-based learning—as a scalable framework for driving completion and equity in online education. He highlights innovations such as generative AI-powered feedback and multimodal learning, all designed to create high-quality, accessible learning for diverse communities. Shean closes by emphasizing the human side of online teaching and the importance of curiosity, belonging, and restlessness in effective education.
John A. Dues serves as the Chief Learning Officer and Chief Operating Officer at United Schools in Columbus, Ohio. He is an accomplished systems leader and improvement science scholar-practitioner and has recently published his first book entitled Win-Win: W. Edwards Deming, the System of Profound Knowledge, and the Science of Improving Schools. Throughout his career he has served on the founding teams of seven school and nonprofit organizations. John has a BA from Miami University, an M.Ed. from the University of Cincinnati, and recently completed the Improvement Advisor program through the Institute for Healthcare Improvement.Connect with Johnhttps://www.linkedin.com/in/johnadueshttps://stan.store/johnadues Connect with HunterEmail: edessentials.network@gmail.comX: @edessentials_Instagram: @edessentials_LinkedIn: https://www.linkedin.com/in/hunter-flesch-669a36122/Facebook: @edessentialscollectionWebsite: https://www.edessentials.net/
Behind the Scenes at eXp Realty with Chief Learning Officer Bryon Ellington”
Dr. Matthew Stafford, a retired U.S. Air Force officer and distinguished academic, has spent his career shaping leaders, building innovative education programs, and defending American values—both in uniform and in the classroom. With six academic degrees and nearly 30 years of service—including roles like Chief Learning Officer for Air Education and Training Command, Vice President of Academic Affairs at Air University, and Dean of Faculty at the Federal Executive Institute—Dr. Stafford has helped guide military and civilian professionals across the globe. Now based in Dyersburg, Tennessee, he continues to share his expertise with the public. In this episode, you'll hear about his unlikely path from “lousy student” to Ph.D., his views on civic engagement in today's America, and why he believes small-town conversations may hold the key to big national challenges. Dr. Stafford is presenting a free, four-part community education series titled “U.S. Values and the Constitution” at McIver's Grant Public Library in Dyersburg, where he will explore the philosophical and historical foundations of American democracy. The series will be held each Thursday evening from September 11 to October 2, 2025, and requires advance registration.
How do you build a learning ecosystem that can scale across a fast-growing, highly diverse workforce?In this episode, David talks with Claire Moore, Chief Learning Officer of the International Carwash Association, Inc., about the evolution of training in the carwash industry—from informal, shadow-based onboarding to scalable, professional development programs. Claire shares how she's helping operators shift their mindset around L&D, support a frontline workforce with varied education and language backgrounds, and create digital content that feels more like TikTok than textbook.She also breaks down what resilience looks like in the learning space—and how L&D can stay flexible without losing consistency.In this episode, you'll learn:– Why adaptability is the core of modern L&D design– How to build professional competencies in a formerly unstructured environment– What it takes to create engaging, inclusive learning for every kind of learner– How to shift from reactive training to a long-term learning strategy
Most retention strategies are just expensive band-aids.This week I spoke with Dr. Roger Gerard, who spent 23 years as Chief Learning Officer in healthcare and has a refreshingly simple perspective on how to keep people around.Roger breaks it down to five promises that leaders need to make - and more importantly, keep. Those promises have to do with listening with respect, helping people grow, helping them be successful, competitive compensation, and having their back when things go wrong.But we also talked about the tension within the promises. For example, we're not going have someone's back when they've done something deeply unethical. We also dig into why so many organizations have created a loyalty problem. Employers expect it from employees but don't appear to it back. If you're dealing with retention issues and tired of surface-level solutions, this conversation will give you some ideas. Find Roger at rogergerard.com and check out his book "Lead with Purpose." Find me at thehrhub.ca
Chris Perry is the Co-founder and Chief Learning Officer at firstmovr, a satellite Center of Excellence (COE) for eCommerce education and change management. He is also an Executive Educator and Keynote Speaker at the Path to Purchase Institute. With over 12 years of experience as an eCommerce leader and executive educator, Chris aims to empower leaders to embrace change with actionable knowledge, strategies, and KPIs. In this episode… The rapid evolution of eCommerce and the rise of AI-driven tools are disrupting the way consumers discover, evaluate, and stay loyal to brands. Traditional loyalty programs often fail to keep pace, and many brands still prioritize acquisition over retention. How can companies adapt their digital shelf strategies to capture human shoppers and stay relevant to AI-driven recommendations? Digital upskilling advocate and eCommerce strategist Chris Perry advises brands to focus on shopper-centric content optimization by creating long-tail assets that answer detailed consumer questions and appeal to AI agents like Rufus or ChatGPT. Navigating the digital shelf requires understanding how conversational queries differ from traditional keyword searches and proactively testing and reskilling to stay ahead of competitors as AI adoption accelerates. Tune in to this episode of The Digital Deep Dive as Chris Perry, Co-founder of firstmovr, returns to speak with Aaron Conant about navigating the AI-driven transformation of eCommerce. Chris shares real-world examples of AI-assisted product discovery, the importance of long-tail content for search visibility, and why early adoption and reskilling are critical for the future.
Leadership Starts with Culture and Grows with Awareness.In this insightful mashup, Denis Gianoutsos features Dr. Alex Vincent and Jake Stahl: two experts reshaping how leaders understand culture, communication, and connection. From diagnosing the silent breakdowns in organizational culture to reimagining how leaders speak and onboard, this episode invites you to lead with sharper awareness and deeper intention.What happens when leaders take an honest look at their workplace? When psychological safety becomes more than a checkbox? When onboarding becomes a message and not just a process?You'll walk away with real strategies for evolving culture, building trust, and creating an environment where people can thrive.Press play and reframe your view of what leadership can and should look like today.EP 548 - Dr. Alex Vincent: Culture, Psychological Security, and Leading the Real WorkWhy high performance doesn't always equal a healthy cultureHow to take a “cold, hard look” at your organization without excusesThe difference between psychological safety and psychological security (and why both matter)Why real cultural change starts with conversations, not just diagnosticsEP 552 - Jake Stahl: Break the Script, Build the TrustWhy “How are you?” is killing your connectionsWhat intentional communication sounds like in the real worldHow onboarding impacts retention and long-term performanceThe real role of a fractional Chief Learning Officer and why consistency matters more than charismaKey Quotes:“There could be parts of a culture that are really positive and then other parts of the culture that need to be worked on.” - Dr. Alex Vincent“Communication should be intentional, especially if you're a leader speaking to other leaders.” - Jake Stahl“Leaders need to read the pillars.” - Denis GianoutsosThe 10 Proven Ways to Lead and Thrive in Today's World - FREE Executive Guide Download https://crm.leadingchangepartners.com/10-ways-to-lead Connect with Denis:Email: denis@leadingchangepartners.comWebsite: www.LeadingChangePartners.com Facebook: https://www.facebook.com/denisgianoutsos LinkedIn: https://www.linkedin.com/in/denisgianoutsos/ Instagram: https://www.instagram.com/leadershipischanging/ YouTube Channel: https://www.youtube.com/@DenisGianoutsos
In this episode, Becky Willis joins David to explore the increasingly crowded world of learning platforms—from the evolution of LXPs to the challenge of aligning stakeholders with vastly different needs. Together, they tackle what's hot (and what's not) in the market right now, why so many organisations are still unhappy with their chosen platforms, and how L&D teams can start with strategy, not software. Becky also shares her insights on building tech ecosystems that support collaborative learning, the realistic role of AI in platforms, and what impact should really look like. If you're rethinking your learning tech stack for 2025—or wondering how to finally make yours work—this episode is essential listening. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS Choose learning technologies that deliver real impact, not just content Outdated LMS seriously hinders growth. Invest in modern digital learning platforms that offer a mix of capabilities, with a focus on skills, social networking, groups, chat bots and AI-powered personalization. You to be able to easily access and analyse your data, including how people are using the platform. Get the buy-in of stakeholders. You need a clear organizational strategy to guide your purchasing decision. The tech has to be user-friendly. Focus on organisational outcomes rather than platform features. BEST MOMENTS "Do you want a dinosaur to run your system on? Or a race car?" “It's not about course management, it's about strategy. It's about achieving your goals, it´s about business impact." "It has AI at its core; it's not AI that's been bolted on." "We have to come up with better answers and have a better conversation than we're having." Becky Willis Becky Willis is a founder and chief learning officer at Tractus Learning. She helps guide Tractus customers to implement successful digital learning. She is also the founder of WillLearn Consulting, where she helps companies plan, design, and develop high-performance digital learning ecosystems. Previously, she was the vice president of engagement at EdCast and led learning innovation at Hewlett Packard. LinkedIn: https://www.linkedin.com/in/beckywillis/ Website: https://tractuslearning.com/ VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
Traditional L&D teams often struggle to prove their value—but at Comcast, Martha Soehren built a Talent Development function that drove measurable business impact at scale. In this episode, Martha shares how her team aligned with strategic priorities, built trusted stakeholder relationships, and embedded governance to keep L&D at the heart of business conversations. She also explains how data, storytelling, and a focus on succession planning helped elevate the function's credibility across the organisation. Packed with hard-won insights from leading L&D in one of the world's largest companies, this episode is essential listening for L&D leaders ready to lead with influence and impact. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS Build strategic alignment through an executive learning council. Design learning solutions with clear business metric analysis incorporated. For impact, use data in your storytelling. Once you get senior executives on side they will stand up for you when you are not at the table. At all levels, people should mentor others and develop talent. BEST MOMENTS "You can never over communicate to those senior executives." “By having that data and telling the story of the way things were being done, I got a lot of buy in." "Care about your people and the people around you, get the job done and do it right, and always act with integrity." Martha Soehren Bio Martha Soehren is the former Chief Talent Development Officer and SVP at Comcast Cable, where she led enterprise-wide learning and talent initiatives for nearly 15 years. With a Ph.D. in Educational Leadership and a background that spans 25 years in the U.S. Army, Martha brings deep expertise in instructional design, workforce planning, and organisational effectiveness to her corporate roles. She has served on numerous boards, including ATD, the Wharton/UPenn Doctorate of Learning Advisory Board, and SCTE, and is a recognized industry leader—named one of CableFax's Most Powerful Women in Cable and a recipient of the WICT Liberty Award. Martha continues to contribute to the field through thought leadership, mentoring, and active participation in the Elliott Masie Learning Consortium. https://www.linkedin.com/in/martha-soehren-phd-a012074/ VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD https://twitter.com/davidinlearning https://www.linkedin.com/in/davidjameslinkedin https://360learning.com/the-l-and-d-collective https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
The Human Side of Wealth: Navigating Family Dynamics – with Emily Bouchard Kathleen and Brad speak with Emily Bouchard, founder of Bouchard Bespoke Consulting. Emily is a Chief Learning Officer and Family Dynamics Advisor for Family Offices and Financial Advisory Firms, working alongside financial advisors, estate attorneys, and family offices to address the human side of money. We speak with Emily about her role as a listening coach and how she works with families to help them better communicate with full transparency and the steps she takes to help them assess, rebuild and sustain trust across all family members. We also talk about the importance of educating and preparing beneficiaries for the roles and responsibilities they will take on within the context of their family's wealth. We learn what a “purposeful prenup” is, tips on how to navigate the fair versus equal debate, and different assessments advisors can think about implementing in their practice to help deepen conversations they're having with families. If you've ever found yourself navigating tricky family dynamics in a client relationship this is a conversation you won't want to miss. www.EmilyBouchard.com
Many organizations see learning and development (L&D) as a cost center rather than a strategic driver of value, but what if that mindset is costing them far more than they realize?In this episode, Dr. Keith Keating explains why we're moving from a “knowledge economy” to a “value economy,” where it's not what we know but what we do with it that matters.He shares practical ways for L&D teams to make their impact visible, bridging the disconnect with CFOs and earning a seat at the strategy table. Through his own journey from high-school dropout to Chief Learning Officer, Keith challenges learning leaders to see themselves as problem-solvers and value creators. He offers frameworks like the Value Creation Compass to help map L&D's role in business growth, resilience, and customer value, showing that when L&D stays hidden, organizations lose far more than training budgets: they lose adaptability and talent. You will want to hear this episode if you are interested in...(00:00) Intro.(00:22) Keith's background and why his book matters.(04:58) The shift to a value economy for L&D.(08:50) Keith's personal journey from dropout to leader.(15:10) Economic, personal, and societal value explained.(19:30) Four key disconnects between L&D and CFOs.(25:40) The Value Creation Compass model.(39:20) Risks if L&D's value stays hidden.Resources & People Mentionedhttps://www.bdo.ca/en-ca/Hidden Value by Dr. Keith KeatingConnect with Dr. Keith KeatingConnect with Dr. Keith Keating on LinkedInConnect With Red Thread ResearchWebsite: Red Thread ResearchOn LinkedInOn FacebookOn TwitterSubscribe to WORKPLACE STORIES
This week, we're handing the reigns of The Mindtools L&D Podcast over to our friends at Assemble You. Including the show notes! In this excellent interview, Adam sits down with Ross Garner and Paul Buller of Mindtools to explore one of the most pressing topics in L&D today: the role of AI in content creation and the future of learning. Ross is Chief Learning Officer at Mindtools and a former Learning Designer of the Year. He's also a long-time podcast host and co-author of the L&D Dispatch newsletter. Paul is Head of Content at Mindtools, an executive coach, and an expert in leadership and organisational psychology with a track record in leading hybrid learning teams at global organisations. In this episode, Ross and Paul unpack how AI is reshaping what we create, how we design learning experiences, and the skills L&D professionals need to thrive in this new landscape. They share their reflections on: Why content creation jobs are shifting—not disappearing How AI can free up time to focus on behaviour change and learning design The continued importance of authentic human connection in digital learning Practical ways to integrate AI into workflows without compromising quality How L&D can defend against “internet slop” with trustworthy, research-backed content Ross and Paul give thoughtful, grounded insights into what AI means for learning teams today—and why embracing it with optimism and intentionality is the smart move. If you're navigating the shift to AI-enhanced learning design, this is a must-listen episode. Duolingo AI Revolution: https://drphilippahardman.substack.com/p/duolingos-ai-revolution Connect with them on LinkedIn Ross: https://www.linkedin.com/in/ross-garner/ Paul: https://www.linkedin.com/in/pbuller/ To find out more about the performance support available for leaders and managers, from Mindtools, visit mindtools.com. And, good news! You can now add Microsoft Shorts from Assemble You to your subscription.
We've been thinking about motivation all wrong in HR. After 23 years as a Chief Learning Officer in healthcare, Dr. Roger Gerard reveals why traditional motivation tactics actually backfire - and shares what leaders should do instead.If you've ever wondered why your recognition programs aren't working, why throwing money at retention problems doesn't stick, or how to actually engage your team without gimmicky incentives, this episode is for you.In this conversation, we explore:Why it's NOT a leader's job to motivate people (and what their real job is)The difference between intrinsic and extrinsic motivation - and why it mattersHow compensation works as a "message of value" rather than a motivatorWhy most salary surveys are useless by the time you implement themThe real relationship between money and engagement (hint: it's not what you think)How to build the deep relationships that actually drive performanceWhy top-down goal setting creates cynics and disengagementA fascinating case study of co-creating organizational vision with 5,000 employeesWhen and how to set boundaries with chronic complainersWhy most incentive programs are "downright dumb" and create manipulation instead of motivationKey Quote: "I don't get up on Monday morning waiting for somebody to motivate me. I know what I want to do with my day, with my time, with my life. Nobody has to motivate me for any of that. I motivate myself, and I believe that's true of most professionals. What leaders do is we mess it up."This episode will challenge how you think about motivation, compensation, and employee engagement. Roger's insights are based on decades of real-world experience and research, not just theory.About Dr. Roger Gerard:Roger Gerard is a speaker, author, and executive coach who spent 23 years as Chief Learning Officer at a healthcare organization in Wisconsin. He's the author of "Lead with Purpose" and "Owning the Room" and has worked with thousands of employees across multiple industries to cultivate authentic engagement.Resources mentioned:"Lead with Purpose" by Roger Gerard"Owning the Room" by Roger GerardHerzberg's Two-Factor Theory (hygiene factors vs. motivators)Maslow's Hierarchy of Needs in workplace contextConnect with Dr. Roger Gerard:Website: rogergerard.comPerfect for: HR professionals, people managers, executives, and anyone who wants to understand what actually drives human performance at work.Subscribe to HR Hub for weekly conversations with HR experts who share practical, evidence-based insights you can use immediately.Have a question about motivation, engagement, or consulting? Email me at andrea@thehrhub.ca or connect with me on LinkedIn.
How do you continuously reinvent L&D while working with the same stakeholders and navigating constant change? In this episode, Avinash Chadarana, Global Learning & Development Director at MCI Group, shares the realities of leading L&D over the long haul—building from scratch, overcoming challenges like budget cuts and COVID, and evolving with a geographically dispersed remote team. We dive into the biggest shifts in L&D over the past few decades, the ongoing challenge of moving stakeholders beyond just training requests, and how AI is shaping the future of workforce development. Avinash also shares his principles for staying relevant and ensuring his team does the same. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS Develop an intrapreneurial culture to encourage employees to generate innovative ideas. Ask what we are here to achieve, not what we are here to deliver. Make sure everyone knows what success looks like. Empower performance. Leverage localised generative AI. Align learning and development initiatives directly with business outcomes. Join the dots for stakeholders so they truly understand what L&D can do for them. BEST MOMENTS “Lead by outcomes, not by hours logged.” “See what's coming up and stop being in reactive mode.” “With AI we have gone past that point of fetishization or it being novel. We're hearing actual success stories.” GUEST BIO Avinash Chandarana is a visionary global L&D leader with over 25 years of experience shaping workplace learning. As Global Learning & Development Director at MCI Group - a leading global engagement and marketing agency - he founded the MCI Institute in 2008, transforming employee development for 2,500 staff across 60 offices in 31 countries. A recognised Fellow of the Learning & Performance Institute (LPI), Avinash combines human-centred design with cutting-edge technology, including AI, to optimise learning experiences and drive business impact. A true global nomad, his career spans the U.S., Europe, and Asia, with successful projects in 33+ countries. Beyond leading L&D, he is a sought-after speaker, facilitator, and moderator, holding credentials from MIT Sloan and INSEAD in neuroscience, leadership, and management. LinkedIn: https://www.linkedin.com/in/avinashc VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD https://twitter.com/davidinlearning https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
Endless meetings. We feel your pain. And recently we had a story about how workers are being called into meetings well after 8PM and how so many meetings go back-to-back. Here you'll meet Alison Haider the Chief Learning Officer at Tero International who offers up a "fix" for those "endless meetings". Some simple things you can do to help everyone's work/life balance much better. Here's Alison... Thanks for listening! The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.
What if the key to transformative leadership lies not in having answers, but in asking the right questions?How can embracing curiosity over certainty revolutionize our approach to education and organizational growth?In this episode, Jeff Wetzler delves into the transformative power of asking questions and how it can unlock hidden wisdom within organizations and educational systems. He introduces the “Ask Approach,” a five-step method designed to foster deeper understanding and innovation by tapping into the insights of those around us. Jeff shares personal anecdotes and professional experiences that highlight the importance of curiosity, psychological safety, and active listening in leadership and learning. Listeners will gain practical tools to enhance their decision-making processes, build stronger relationships, and drive meaningful change in their communities.Jeff Wetzler is an expert in learning and human potential, with over 25 years of experience spanning business and education. He is the co-founder and former co-CEO of Transcend, a nonprofit organization dedicated to transforming learning environments through human-centered design and innovation. Prior to Transcend, Jeff served as Chief Learning Officer at Teach For America and worked as a management consultant at Monitor Group, advising Fortune 500 companies. He holds a Doctorate in Adult Learning and Leadership from Columbia University and a Bachelor's in Psychology from Brown University. Jeff is also the author of Ask: Tap Into the Hidden Wisdom of People Around You for Unexpected Breakthroughs in Leadership and Life. Share your thoughts with us on social media or visit our website www.thelearningfuture.com.
Giving feedback can be hard. Avoiding it makes things even harder. It's time to do the hard thing and have that feedback conversation. In this episode of Let's Talk, People, Emily sits down with Wanda Shoer, Chief Learning Officer at Sanofi, a global pharmaceutical and healthcare company, to talk about one of the most important, and most avoided, leadership responsibilities: giving feedback.They unpack how to give feedback that's clear, timely, and grounded in growth not fear. From focusing on observable behaviors (not assumptions) to reinforcing belief in a person's ability to improve, the conversation offers practical strategies for making feedback feel like an investment in someone's development. They explore how strong leaders use feedback to unlock potential, not just correct mistakes, and how clarity and specificity can drive accountability without micromanagement.If you've ever avoided a feedback conversation or felt stuck between honesty and empathy, this one's for you.As an added bonus, head to arosegroup.com/resources to grab your complementary guide to having difficult feedback conversations. Timestamps: [00:07:58] – Why Feedback Feels Risky Wanda explores the emotional weight of giving feedback and why fear of embarrassment, shame, or misinterpretation often keeps leaders silent.[00:16:20] – Feedback Is the Job, Not a Bonus Emily and Wanda discuss how giving feedback isn't “extra”, it's core to leading well. When done with clarity and care, it builds trust, ownership, and alignment.[00:25:14] – Focus on Behaviors, Not Labels Why the best feedback avoids assumptions about intent and instead centers on what was observed, experienced, and actionable.[00:35:45] – Growth-Oriented Feedback, Not Fear-Based Wanda shares how to shift the culture of feedback from one of fear to one of possibility, where improvement is expected and supported.[00:44:00] – Unlocking Potential Through Strengths The episode closes with a conversation about leading through strengths, creating clarity, and helping team members feel accountable without micromanagement.Access the episode transcript.Join the Conversation: This year we're taking audience questions! Send in your toughest people management and leadership challenges, and we'll anonymize them and tackle them in an upcoming episode. Email Abigail on our Let's Talk, People team with your situation as a written note or voice memo to abigail@arosegroup.com.Connect with Emily Frieze-Kemeny on LinkedIn and Instagram or explore her work through AROSE Group's website.If you'd like to receive new episodes as they're published, please subscribe to Let's Talk, People in Apple Podcasts, Spotify, or wherever you get your podcasts. If you enjoyed this...
In this episode of the HR Leaders Podcast, we're joined by Adam Lancaster AIECL, Founder & Chief Learning Officer at Alkemy, to unpack what it really takes to build effective leaders in high-growth, high-change environments.Adam shares powerful lessons from his time at Meta and Coupang, reveals the hidden struggles of first-time managers, and explains why L&D must shift from programs to conversations if it wants to drive business impact.
Dr. Keith Keating is the Workforce Futurist and Chief Learning Officer for BDO and the author of the books The Trusted Learning Advisor and his new book - Hidden Value: How to Reveal the Impact of Organizational Learning. In this episode, Paul and Keith explore the paradox facing Learning and Development teams today — at a time when the world is changing faster than ever and organizations need to adapt, many learning teams are facing budget cuts and layoffs. They delve into why the value of L&D often goes unseen, how teams can better communicate and create strategic value, and how organizations can move from seeing L&D as a cost center to a growth driver. Keith also introduces his "Value Creation Compass" — a practical framework for identifying and demonstrating learning's business impact across people, customers, resilience, and revenue. Along the way, Paul and Keith share war stories from inside organizations, debunk the myth that only easily measurable things matter, and discuss why L&D leaders must become problem solvers and storytellers to thrive in today's environment. Resources mentioned in this episode: Keith's new book Hidden Value: How to Reveal the Impact of Organizational Learning Keith's previous book The Trusted Learning Advisor BDO - https://www.bdo.comHumanity Working is brought to you by BillionMinds - the company that makes employees ready for the Future of Work.BillionMinds helps companies be ready for the future of work by developing adaptable, resilient employees. You can learn more about them on LinkedIn or by visiting billionminds.com.
In this episode of Learning Matters, host Doug Wooldridge sits down with Liz Bruno, former Chief Learning Officer at Baptist Health and a powerhouse in the L&D world. From her early days as a professional ballet dancer to leading system-wide training programs in healthcare, Liz shares her journey—and the bold mindset that's guided her along the way.
In this episode of Voices of Otolaryngology, Rahul K. Shah, MD, MBA, AAO-HNS/F EVP/CEO, talks with Vince Loffredo, EdD, Chief Learning Officer at the American Society for Anesthesiology, about the future of medical education, providing advice to lecturers on how to engage audiences. They discuss how technology has accelerated changes in medical learning, moving from traditional lectures toward micro-learning, interactive formats, and personalized education. Dr. Loffredo shares insights on engaging learners through gamification, virtual reality, social media platforms, and continuous educational experiences, emphasizing collaborative, team-based learning across specialties. Helpful Resources: Otolaryngology Core Curriculum (OCC): https://www.entnet.org/occ More Ways to Listen: Spotify: https://open.spotify.com/show/3UeVLtFdLHDnWnULUPoiin Apple Podcasts: https://podcasts.apple.com/us/podcast/voice-of-otolaryngology/id1506655333 Connect the AAO-HNS: Instagram: https://www.instagram.com/aaohns X (Twitter): https://x.com/AAOHNS Facebook: https://www.facebook.com/AAOHNS LinkedIn: https://www.linkedin.com/company/american-academy-of-otolaryngology/ Website: https://www.entnet.org Shop AAO-HNS Merchandise: https://www.otostore.org This episode is sponsored by Inspire Medical Systems - For more information and medical education resources, visit: https://bit.ly/InspireAAO Help Us Improve Future Episodes: Share your feedback and topic suggestions at https://forms.office.com/r/0XpA83XNBQ Subscribe to Voices of Otolaryngology for more insights from leading voices in ENT. New episodes released every Tuesday.
In this episode of the Soul Inspiring Business Podcast, host Kara welcomes Carol Shen, founder of Start Culture Shift. Carol shares her expertise on how businesses of any size can create and improve their workplace culture through practical, actionable steps. With a background in industrial organizational psychology, Carol reveals her Culture Roadmap framework and explains why culture isn't just a set of beliefs—it's what people actually do in an organization.Episode Topics:Defining workplace culture and why it mattersThe three-step Culture Roadmap for embedding culture into strategyHow small businesses can implement culture initiatives without massive resourcesCreating feedback loops that build trust and improve performancePractical tools for setting clear cultural expectationsCarol's journey from corporate life to entrepreneurshipInsights:"Culture is not just a set of beliefs. It's what you do." This realization helps demystify culture and make it actionable.Small organizations can see cultural shifts in 3-6 months, while larger organizations may need more time and multi-level buy-in.Feedback is simply data that helps inform whether behaviors need to shift, removing the negative connotation.Quality trumps quantity when it comes to manager-employee check-ins; even 15 minutes can be effective with established trust.Cultural competencies can be developed using simple tools like AI prompts to generate starting points.The minimum cadence for one-on-one meetings should be every other week, with weekly being ideal.Highlights:00:00 Welcome and Intro 02:47 Understanding Work Culture 05:49 Defining Organizational Culture 08:17 Embedding Culture into Strategy 11:21 Performance Clarity and Competencies 12:44 Cultural Accountability and Leadership 14:29 Organizational Culture and Change Management 18:00 Feedback Mechanisms in Communication 21:03 Utilizing AI for Leadership Competencies 24:01 Translating Strategy into Operations 26:42 Building Trust in Remote Work Environments 29:38 Transitioning from Corporate to Entrepreneurship 30:10 Transition to Entrepreneurship 32:58 Entrepreneurship and Client Profiles 35:31 Improving Work Culture in Alternative Markets 38:12 Website Promotion and Cultural Improvement 39:19 Podcast episode ended Resources:FAST goal-setting framework: Frequently discussed, Ambitious, Specific, TransparentSMART goal-setting framework: Specific, Measurable, Achievable, Relevant, Time-boundAI tools like ChatGPT/Perplexity for generating competency frameworksSample culture statements and competency frameworks onlineCarol Shen, founder of Start Culture Shift, helps leaders build people-centered, high-performing cultures. She advises founders/CEOs, leadership teams and boards on how to embed culture into strategy, paving the way for improved work environments and scalable growth.Carol has spent over two decades in advisory and leadership roles including 6 years as ILPA Institute curriculum advisor and faculty, Arabella Advisors fractional Chief Learning Officer, Director of Learning & Development at CEB, now Gartner, and non-profit board and executive director roles. Both at CEB, and Mercer HR Consulting, where her career started, Carol developed her expertise in organizational effectiveness and leadership best practices.With extensive instructional design and teaching expertise, Carol also facilitates workshop experiences and leadership offsites that have a life-long impact on improving work (and personal) relationships and accelerating productivity. In her workshops, she brings a cross-functional lens that bridges private...
In this episode of Learning Matters, Doug Wooldridge sits down with Dr. Sherri Brooks, Chief Learning Officer at Baptist Memorial Health Care, to explore how her team is creating a “hire to retire” employee experience through innovative learning strategies.With over 22,000 employees across three states, Dr. Brooks shares how Baptist is:✅ Making L&D more flexible and accessible for frontline healthcare workers✅ Revamping leadership development across all levels✅ Leveraging Skillsoft's Percipio platform to support upskilling and retention✅ Partnering with local colleges to reskill Patient Care Assistants into higher-impact roles✅ Using AI for scenario-based coaching and course developmentWhether you're in healthcare or just looking to improve employee engagement and retention, this episode is packed with practical, people-first strategies that scale.
In this special episode of The Learning & Development Podcast, we’re turning the tables! Host of The Learning Hack podcast, John Helmer, takes over the mic to interview our very own David James about 360Learning’s new L&D Maturity Model. With a wealth of experience in the learning industry, John brings a sharp, inquisitive lens to this conversation, challenging David on why L&D needs another maturity model, how it’s been developed, and what makes it different from the many that have come before. If you’ve ever wondered how to push your team forward and make a lasting impact, this episode is for you. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS The Maturity Model was built collaboratively. The model covers the 5 stages L&D goes through to reach maturity and become the engine that transforms their businesses. To truly impact the business, you need to anticipate business needs and train people for them in advance – the transformative stage. Stakeholders will resist your working transformatively. David explains why and how to overcome this. If you don´t understand the work you can´t deliver a solution. Open your conversations with “How´s business?” PR the hell out of everything and the impact you deliver. Use AI. David explains how. BEST MOMENTS “This is the lived experience of bouncing against stakeholders.” “It starts with the strategy rather than the learning.” “Be persistently consistent.” VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home John Helmer John Helmer is a writer, podcaster and communications strategy expert specialising in learning, training and education, with a focus on digital technology innovation. He runs two highly successful podcasts, The Learning Hack and Great Minds on Learning. He has led many programmes bringing together thought leaders and practitioners for knowledge sharing and debate, and writes for and edits numerous blogs, as well as producing many white papers and research reports (including articles for peer-reviewed journals). A pioneer in digital marketing, he co-created and promoted more than thirty training courses on using the internet for marketing and business. He is also a novelist, lyricist for Marillion, has been on Top of Pops, and won a Perrier Award at the Edinburgh Festival. https://www.linkedin.com/in/johnhelmer https://www.johnhelmerconsulting.com DAVID JONES David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a writer and speaker on topics around modern and digital L&D. CONTACT https://twitter.com/davidinlearning https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
Jeff Wetzler, co-CEO of Transcend and former Chief Learning Officer at Teach for America, joins us to share his journey in unlocking human potential through the power of inquiry. With a rich background in transforming educational landscapes, Jeff discusses his book "Ask: Tap into the Hidden Wisdom of the People Around You." Our conversation explores how leaders can use powerful questioningtechniques to uncover hidden insights within themselves and within their teams, fostering a collaborative and innovative environment that drives decision-making and shared understanding.Curiosity takes center stage as we unpack the concept of evidence-based leadership, where science meets real-world application. Jeff and I shine a light on the unspoken thoughts and challenges encountered in professional settings and the valuable insights that can be gained when these thoughts are communicated clearly and openly. We emphasizethe significance of creating a learning environment where honest feedback is encouraged, allowing mutual learning and problem-solving to flourish. Drawing from expert insights, including those of Amy Edmondson, we discuss strategies for crafting questions that genuinely seek to uncover deeper understanding.The transformative power of open-ended questions is a recurring theme throughout our discussion, offering listeners a tool to foster authentic dialogue and inclusivity. By contrasting open-ended questions with leading ones, we illustrate how genuine exploration can lead to higher-quality and more creative solutions. We highlight techniques for rekindling innate curiosity and fostering a more inquisitive mindset, encouraging a dynamic and innovative organizational culture. Whether you're a leader looking to enhance team dynamics or simply curious about the benefits of inquiry over advocacy, this episode offers a wealth of insights into harnessing the power of questions.What You'll Learn- How to utilize the power of inquiry to enhance leadership effectiveness.- Techniques for unlocking a team's full potential through curiosity.- The impact of masterful questioning on innovation within a team.- Ways in which open-ended exploration fosters inclusivity.Podcast Timestamps(00:00) - Unlocking Human Potential Through Questions(09:51) – How to Use Questions to Enhance Communication(19:42) – Curiosity: A Crucial Skill for Life and Leadership(33:24) - The Power of Open-Ended QuestionsKEYWORDSPositive Leadership, Unlocking Human Potential, The Power of Inquiry, Evidence-Based Leadership, Curiosity, The Art of Asking Questions, Open-Ended Questions, Organizational Behaviour, Creating A Learning Environment, Improved Decision-Making, Effective Communication, Leading with Vulnerability, Inquisitive Mindset, Questioning Techniques, Authentic Dialogue, Innovative Solutions, CEO Success
Jeff Wetzler: Ask Jeff Wetzler is co-Founder Transcend, a nationally recognized innovation organization, and an expert in learning and human potential. His experience spans 25+ years in business and education, as a management consultant to top corporations, a learning facilitator for leaders, and as Chief Learning Officer at Teach For America. He's the author of Ask: Tap Into the Hidden Wisdom of People Around You for Unexpected Breakthroughs in Leadership and Life*. We place our organizations at risk when we miss stuff. Often, the things we miss aren't what we don't know. Instead, they are the assumptions we don't even question. In this conversation, Jeff and I explore the practices that work to find what's missing. Key Points Hidden feedback cues: Repeated questions or suggestions about seemingly small details. Increased involvement in tactical decisions. Unexpected decreases in engagement. Benefits of curiosity: When We're Curious About People, They Like Us More Curiosity begets curiosity. Curiosity creates empathy. Curiosity makes us more resilient. Curiosity sparks: What might I be missing? How else might someone interpret the situation? How might I be impacting them? What can I learn from this person? Resources Mentioned Ask: Tap Into the Hidden Wisdom of People Around You for Unexpected Breakthroughs in Leadership and Life* by Jeff Wetzler Ask Approach How to Recognize “Hidden Feedback” (Harvard Business Review) by Jeff Wetzler The Curiosity Coach In Your Pocket (Psychology Today) by Jeff Wetzler Related Episodes How to Inspire More Curiosity, with Shannon Minifie (episode 520) How to Help Others Be Seen and Heard, with Scott Shigeoka (episode 654) Make it Easier to Discuss Hard Things, with Jeff Wetzler (episode 679) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.
This is the fourth episode in the series "AI and The Workplace". The fourth episode, "AI Meets HI - Insights from ASV+GSV pt II", is focused on what was learned at the conference and what it means for the future of education and up-skilling. This conversation is hosted by Dario Minaya, with insights from Dr. Guido Minaya, CEO, Chief Learning Officer with Minaya Learning Global Solutions and Angelo Biasi, Founder of the Solvably and Credably.ai platforms.Stay tuned to learn more.
For the first time ever, The Learning & Development Podcast was recorded in front of a live audience in New York! In this special episode, I sit down with Julianne Gill, Director of Learning & Development at Smile Brands, to explore what it truly takes to build an L&D function that delivers measurable impact. Julianne shares insights from her career journey, how she assessed and transformed L&D at Smile Brands, and the pivotal role of performance consulting and collaborative learning in making L&D a strategic business driver. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS L&D leaders need to think strategically to truly help the business. Seek real customer feedback. If you don´t know what people really think you can´t improve. Focus on how people really learn. It is always evolving. The L&D department needs to learn and evolve themselves. Collaborative learning works. Always partner with subject matter experts. Where possible update what they have already created, then get them to edit it. Start by helping people to achieve their KPIs. Educate yourself about performance consulting. Focus on outcomes. Be smart with people´s time. When you have different perspectives and experiences in the room you achieve more. BEST MOMENTS “You need to show value pretty quickly.” “You are telling them their baby is ugly, and nobody likes to be told that their baby is ugly.” “When training is the absolute wrong solution, you're going to waste a lot of money.” “I can turn anything into a $ sign.” “Start with the data.” “Take the wins when you can and work your way around.” Julianne Gill Bio Julianne is an innovative Learning, Development, Talent Acquisition, & Knowledge Management leader with a track record of success in leading complex initiatives. Julianne has deep expertise in training design & strategy, performance improvement, business planning, talent acquisition, employee engagement, operational efficiencies, leadership development, and change management with a proven history of building and leading high performing teams. Through leadership and collaboration, Julianne has successfully developed and executed programs and improved operational workflows that lead to performance improvement and achievement of strategic goals. VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home
On this episode of Deans Counsel, moderators Jim Ellis and Ken Kring speak with Jason Wingard, Executive Chairman of The Education Board, Inc. and Distinguished Visiting Professor at Harvard. Dr. Wingard is a globally renowned executive, with deep experience in both the corporate and non-profit sectors, specializing in the future of learning and work. He recently served as the 12th President of Temple University and Professor of Management and Policy, Organizational, and Leadership Studies. Dr. Wingard previously served as Dean of the School of Professional Studies and Professor of Human Capital Management at Columbia University. Prior to Columbia, he was Managing Director and Chief Learning Officer at Goldman Sachs.Dean's Counsel was excited to have this opportunity to pick the brain of someone with such vast experience and success as Jason. Unsurprisingly, this conversation covers many topics, including: •Shifting employer expectations and the Great Skills Gap•Disruption in higher education and the need for universities to revise their curriculum•the essential importance of teaching Soft Skills•trending devaluation of the college degreeLearn more about Jason Wingard.Comments/criticism/suggestions/feedback? We'd love to hear it. Drop us a note.Thanks for listening.-Produced by Joel Davis at Analog Digital Arts--DEANS COUNSEL: A podcast for deans and academic leadership.James Ellis | Moderator | Dean of the Marshall School of Business at the University of Southern California (2007-2019)David Ikenberry | Moderator | Dean of the Leeds School of Business at the University of Colorado-Boulder (2011-2016)Ken Kring | Moderator | Co-Managing Director, Global Education Practice and Senior Client Partner at Korn FerryDeansCounsel.com
This is the third episode in the series "AI and The Workplace". The third episode, "AI Meets HI - Insights from ASV+GSV", is focused on what was learned at the conference and what it means for the future of education and up-skilling. This conversation is hosted by Dario Minaya, with insights from Dr. Guido Minaya, CEO, Chief Learning Officer with Minaya Learning Global Solutions and Angelo Biasi, Founder of the Solvably and Credably.ai platforms. Stay tuned to learn more.
This is the second episode in the series "AI and The Workplace". The second episode, "Scaling AI Literacy", is focused on the challenges, the opportunities, and what it really takes to make AI literacy a core capability, not just a buzzword. This conversation is hosted by Dario Minaya, with insights from Dr. Guido Minaya, CEO, Chief Learning Officer with Minaya Learning Global Solutions.Stay tuned to learn more.
In a time when organisations must adapt and evolve more rapidly than ever, the role of learning is at a crossroads. In this episode, Nigel Paine, author of The Great Reset: Unlocking the Power of Organisational Learning, shares his vision for transforming L&D into a strategic driver of culture, leadership, and inclusion-focused change. Nigel outlines the dimensions of organisational learning, the five values that underpin it, and the critical questions that leaders must ask to shift from transactional L&D to a more holistic and impactful approach. He also discusses the role of generative AI in reshaping learning and how L&D professionals can rise to meet the challenges of a rapidly changing landscape. With philosophical reflections and practical guidance, this conversation provides a roadmap for those ready to reset their thinking, elevate their practice, and embrace a bold vision for the future of learning. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS Sharing and supporting is a component of agile organisations. Provide people with the freedom to work holistically and across departments. Ensure your systems are relevant. Create a culture of trust so people are free to support each other. Use team targets instead of individual ones. Set benchmarks to prove you have achieved it. Empower people to look after their own development and remove barriers. AI can be a personal development engineer for each person. Inclusion genuinely brings different perspectives. BEST MOMENTS “I don't believe you can rely on individuals being smart enough ... We need collective intelligence.” “Value decency and human kindness.” “Detoxify your culture.” “The 5 values create an agenda for action.” “AI is going to be life enhancing.” “Build credibility based on making meaningful impacts.” Nigel Paine Bio Nigel Paine is a renowned author, speaker, and thought leader in the field of L&D. He is a passionate advocate for innovative, people-centred approaches to organisational development. As the author of several influential books, Nigel challenges L&D professionals to think beyond traditional boundaries and embrace the profound potential of learning to shape culture, foster leadership, and drive inclusion. Nigel’s career spans senior leadership roles, consulting with global organisations, and teaching at institutions such as the University of Chicago and IE Business School. Twitter: @ebase https://www.linkedin.com/in/nigelpaine Book: https://store.bookbaby.com/book/the-great-reset Use the discount code: LDAP10 https://www.nigelpaine.com VALUABLE RESOURCES L&D Master Class: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James has been a People Development professional for 20+ years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. David is Chief Learning Officer at 360Learning, a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD https://twitter.com/davidinlearning https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective https://360learning.com/blog
What makes extraordinary schools? In this enlightening conversation, Jenee Henry, Chief Learning Officer at Transcend, explores how community-based design is helping schools evolve beyond industrial-era models to create learning environments where everyone thrives. From competency-based approaches to student-driven projects, discover how education is being reimagined across America.RESOURCES AND LINKS MENTIONED IN THIS EPISODE:Get your copy of Extraordinary Learning for All: How Communities Design Schools Where Everyone ThrivesWant to open your dream school with the freedom you deserve and the support you need?Visit https://openmyschool.my.canva.site/rebelkaipod to learn more about our partnership with KaiPod Learning and get help opening your dream school!Learn more about the Rebel Project Literacy Curriculum, a fully integrated literacy and project based learning curriculum, at projectup.us or inkwire.co/rplc Get your copy of Rebel Educator: Create Classrooms Where Impact and Imagination MeetLearn more about Rebel Educator, explore our professional development opportunities for educators and students, and check out our project library.Visit us at UP Academy to learn more about our personalized and inclusive learning environment.Connect with Tanya and UP Academy on LinkedIn, Facebook, and Instagram and learn more about her journey here.GUEST BIO:Jenee Henry is Chief Learning Officer at Transcend. Jenee started her career as an educator in Atlanta and has been nationally recognized for outstanding teaching. Jenee studied Economics and Russian at Sarah Lawrence and at Oxford. While living in the United Kingdom, she also served as a cellist in the Oxford University Orchestra and is a life member of the Oxford Union debating society. She lives in New Haven, Connecticut.Enjoying the show? Leave us a rating and review and help more people find us!bit.ly/RebelEducatorApplePodcastsWe'd love it if you could take a few minutes to fill out this survey to let us know how we can bring you the best possible content: forms.gle/JcKHf9DHTZnYUmQr6 Interested in being on the Rebel Educator podcast? Fill out this form and we'll reach out to you if we think you'd be a great fit for an upcoming episode. https://forms.gle/CZJXLQDdevPh22ZN7Want to learn more about opening your own UP Academy? Check out the Rebel Educator Accelerator:www.rebeleducator.com/courses/the-acceleratorMORE ABOUT THE REBEL EDUCATOR PODCAST:In each episode of the Rebel Educator podcast, I deconstruct world-class educators, students, and thought leaders in education to extract the tactics, tools, and routines that you can use as teachers and parents. Join me as we discuss how to shift the classroom, the learning environment, the mindset, and the pedagogy, to resist tradition, reignite wonder, and re-imagine the future of education.This podcast is dedicated to all of the educators who work thankless hours to make our next generation the best it can be. It was designed to begin conversations on how we can redesign education for the future of work and the success of our students. It is meant for teachers, students, administrators, homeschoolers and anyone who interacts with and teaches youth.
Leaders of B2B - Interviews on B2B Leadership, Tech, SaaS, Revenue, Sales, Marketing and Growth
Most brands focus on messaging — but is that enough? In today's episode, Tamsen Webster, Founder and Chief Learning Officer of Message Design Institute, shares insights on the power of message design and its role in shaping effective brand communication. Tamsen explains how businesses can move beyond messaging to establish a core message that aligns with their audience's beliefs and needs. She also explains why message design is an excavation process rather than an invention, uncovering the true value behind a company's approach.Key Takeaways:(02:30) The difference between messaging and message design and why it matters.(04:56) A strong message must be built on a foundation that customers already agree with.(05:11) Brand positioning is different from a company's core position — knowing the difference is critical.(12:18) Aspirational messaging often misaligns with reality.(17:46) Effective messaging is not about convincing but about aligning with audience beliefs.(19:41) Start with what your audience already wants, not just the problem they have.(25:48) A well-defined message helps brands create content that resonates and converts.(28:49) A clear core message saves time and streamlines efforts.Resources Mentioned:Tamsen Websterhttps://www.linkedin.com/in/tamsenwebster/Message Design Institute | LinkedInhttps://www.linkedin.com/company/message-design-institute/Message Design Institute | Websitehttps://messagedesigninstitute.com/This episode is brought to you by Content Allies.Content Allies helps B2B tech companies launch revenue-generating podcasts and build relationships that drive revenue through podcast networking. We schedule interviews with your ideal prospects and strategic partners so that you can build relationships and grow your business. You show up and have conversations, we handle everything else. Learn more at ContentAllies.com #B2B #BusinessLeaders #Leadership
Too often, L&D delivers learning solutions that fail to drive real behaviour change. But why does this happen, and how can we design interventions that truly make an impact? In this episode, learning design expert Julie Dirksen unpacks the science behind effective learning and what actually motivates people to apply what they’ve learned. Julie explores the biggest reasons training fails, the role of attention and habit formation, and how L&D can move beyond information delivery to solving real performance challenges. She also shares strategies for diagnosing root causes, overcoming engagement barriers, and designing for complex skill development. With practical insights and research-backed strategies, this conversation is a must-listen for L&D professionals looking to create learning that sticks—and that leaders take seriously as a driver of business success. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS When people do not see the value in the action they do not do it. If what you are asking for is not viable people won´t do it e.g. They can´t see their work clearly while wearing safety glasses. Learning does not have to be short; it has to be relevant. User testing learning before rollout is effective. Teaching people how to examine and solve problems is powerful. Create opportunities for feedback to reinforce learning. AI can help you in ways humans can´t. Break down why the behaviour is not happening. BEST MOMENTS “They know the right actions to take, yet it’s still not happening.” “Sometimes people don't see the value in the action.” “AI can pull out what is successful and then use that as a model.” Julie Dirksen's Bio Julie Dirksen is an expert in instructional design, learning science, and behaviour change. She is the author of Design For How People Learn and a sought-after consultant who helps organisations create learning experiences that drive real performance improvement. With a background in UX, game design, and cognitive psychology, Julie focuses on bridging the gap between what we teach and what people actually do. Through her work, she equips L&D professionals with the tools to design learning that truly sticks. You can follow and contact Julie via: LinkedIn: https://www.linkedin.com/in/juliedirksen/ Blog: http://usablelearning.wordpress.com/ Website: https://usablelearning.com/ VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home
Drs. Jensen and Richey welcome Dr. Chitra Subramaniam to Dean's Chat. Dr. Subramaniam is the Chief Learning Office for AO North America! Dr. Subramaniam is a seasoned learning strategist with 25 years of experience working in academic, corporate, government and non-for profit sectors. Her expertise is in all areas of education including leadership and administration, business development, educational technology, curriculum and instructional design, measurement and evaluation, faculty development, mobile/social learning, online learning and business operations. As an Educational Technology expert involved in implementing online learning systems, learning object repositories, integrating technology in learning, leading the design and implementation of tools related to social and mobile learning. She is a successful facilitator and trainer with experience in designing and delivering leadership, faculty development, and teaching workshops. Come along as we discuss, “All things podiatric medicine and surgery” including the difference between mentors, coaches and teachers. She is a nationally recognized leader in continuing education with interest in knowledge management and its effective translation to healthcare practice. Her expertise in data driven outcomes-based education with a focus on systems level quality improvement, learning and behavior change, informatics and health information technology as it relates to the identification of performance gaps that inform the design and development of programs that impact quality of care. Listen, as she discusses the value and purpose of feedback, our discussion of learning styles and how educators can help facilitate early learners to acquire new skills and knowledge. Tune in, as we discuss some of the core learning strategies and philosophies in the AO North America. Join us, as we discuss the AO LINK series, which is designed for medical students, the AO surgery reference which is an excellent pocket resource available as an app or free online as well as the AO YouTube channel with hours of excellently crafted content by leading experts. We hope you enjoy! https://www.aofoundation.org/aona https://aona.zoom.us/webinar/register/WN_iS-MyD75RFyzjSwXzMZ6cA#/registration https://www.youtube.com/@AONorthAmerica https://www.linkedin.com/in/chitra-subramaniam-04bab8a/
Loyalty is one of the most important components of love. It can also be one of the greatest drivers of your competitive advantage and growth in financially challenging times. Chris Perry, Chief Learning Officer at firstmovr and our own Lauren Livak Gilbert teamed up to dig into the best new practices of loyalty and describe them in a new research report, 8 Love Languages of Shopper Loyalty. We dive into their advice on how to most effectively build your relationship and turn your best customers into even better customers and, ultimately, your advocates.
AI is transforming work at an unprecedented pace, but many organizations still struggle to move beyond experimentation and into real implementation. In this episode, we sit down with Steven Moran, Chief Learning Officer and Chief Partnerships Officer at Bertelsmann, to explore how one of the world's largest media, education, and services companies is tackling this challenge head-on. With 400 businesses and 80,000 employees worldwide, Bertelsmann is uniquely positioned at the intersection of AI, workforce learning, and industry partnerships—making its approach to AI adoption especially insightful.Steven shares how Bertelsmann strategically identifies which work AI should take over and which skills employees should double down on to stay competitive. He also unpacks why AI isn't just about efficiency—it's about fostering creativity, innovation, and business transformation.From collaborating with OpenAI to rethinking job structures, Steven offers a behind-the-scenes look at how Bertelsmann is future-proofing its workforce. Whether you're an HR leader, a learning professional, or simply curious about AI's role in the workplace, this episode provides a roadmap for navigating the next era of work.You will want to hear this episode if you are interested in...(0:00) How Bertelsmann's Chief Learning Officer also leads partnerships(1:10) AI's shift from experimentation to real implementation in organizations(8:33) Bertelsmann's strategic partnership with OpenAI and its goals(10:32) How AI is reshaping work and what skills employees should prioritize(16:40) The journey from AI experimentation to company-wide adoption(22:50) Balancing AI-driven efficiency with human creativity in the workplace(35:00) How Bertelsmann uses skill gap analysis to drive workforce strategyResources & People MentionedBertelsmannOpenAIEthan Bernstein & Job MovesConnect with Steven MoranConnect on LinkedInConnect With Red Thread ResearchWebsite: Red Thread ResearchOn LinkedInOn FacebookOn TwitterSubscribe to WORKPLACE STORIES
Reskilling is high on the agenda for many organisations, but how do you do it reliably—and at scale? In this episode, Molly Howes returns to share the incredible progress of the Aviva Foundry, an ambitious initiative to upskill employees from Customer Support roles into Digital careers, alongside Alex Price, who was a successful participant in the program. They discuss what’s changed since their last appearance, the processes that have made large-scale reskilling successful, and how they’ve ensured employees aren’t just exposed to learning but are truly ready for new roles. They also dive into the challenges of expanding the program internationally, launching new initiatives like the Data Upskilling Bootcamp, and securing buy-in from stakeholders. Packed with insights and real-world lessons, this episode is essential for L&D professionals looking to move beyond training and deliver reskilling programs that change lives and drive business success. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS The Aviva Foundry trains people for emerging roles and reskills those whose roles are no longer needed. The Foundry is available to anyone who wants to retrain. The key is really understanding the skills stakeholders need and focusing on the way your organisation works. Learners are supported by people who do the role they are training for and apply what they learn in practical ways. Colleagues that reskill bring something fresh to their new roles. The Foundry approach is now in Canada and works there too. Take the leap and set up your own Foundry. BEST MOMENTS “If those roles are no longer there for them, they get the opportunity to re-skill.” “This isn't us hand-picking people … this is people saying I want to learn.” “You have to build that trust.” “We knew that if we started making that progress, we'd learn.” Molly Howes Molly is Foundry and GenAI Capability Lead at Aviva having joined the company in 2015 and transitioned into roles including Team Leader and Digital Product Owner. The Aviva Foundry being a learning community, developing the knowledge and skills Aviva need to succeed in an increasingly digitised world. Alex Price Alex is Group Brand Expression & Design Manager at Aviva having successfully transitioned from a Broker Development Associate via the Aviva Foundry program. VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter: https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home
Today Adrienne is joined by the brilliant Jeff Wetzler. Jeff has been on a quarter-century quest to transform learning opportunities and unlock human potential. Blending a unique set of leadership experiences in the fields of business and education, he's pursued this quest as an international management consultant to executives in Fortune 500 corporations, as Chief Learning Officer at Teach For America, and currently, as co-CEO of Transcend, a nationally recognized education innovation organization. In his book Ask: Tap Into the Hidden Wisdom of People Around You for Unexpected Breakthroughs In Leadership and Life globally recognized expert on learning and leadership, Jeff Wetzler offers a hands-on, surprisingly effective way to find out what others really think, know, and feel. Ask leads to smarter decisions, more creative solutions, and deeper relationships. Too often, we don't find out what's truly on others' hearts and minds because we don't know how to ask the right questions in the right ways. Co-founder of Transcend and former international business consultant and Teach for America executive Jeff Wetzler wants to show you how to fix that. In Ask, he brings you a powerful method called The Ask Approach™, based on a simple premise: that tapping into what other people truly think, know, and feel is a game-changing superpower. Hosted on Acast. See acast.com/privacy for more information.
Brandon Carson, Chief Learning Officer at Docebo, joined us on The Modern People Leader.We talked about the one thing holding companies back from adopting AI faster, why AI makes learning “scaled to one”, and why the future of work isn't about replacing humans - it's about amplifying them.----
Send us a textUnlock the secrets of overcoming life's challenges through the lens of occupational therapy with our distinguished guest, Dr. Sandra Dunbar-Smalley, Chief Learning Officer for AdventHealth University and the AdventHealth organization. Discover how Sandra combines her extensive expertise in occupational therapy with her role as an executive coach, helping people reclaim their daily functions and navigate career transitions. From the simple acts of brushing teeth to the complexities of driving, learn how occupational therapy empowers individuals to engage in meaningful activities after life-altering events. Sandra reveals the mental barriers we often face, such as imposter syndrome, and offers guidance on aligning personal aspirations with professional growth.In our conversation, we unravel the essence of leadership beyond traditional authority, exploring how continuous learning, emotional intelligence, and self-awareness contribute to impactful influence. Sandra shares insights on how introverts can thrive in leadership roles by stepping outside their comfort zones and emphasizes the importance of building strong relationships. We also reflect on the heartwarming stories of listeners transformed by the show's insights, underscoring the profound impact media can have on personal and professional lives. Join us in celebrating the journey of growth and gratitude as we continue to make a difference one episode at a time.Thanks for tuning in to this episode of Follow The Brand! We hope you enjoyed learning about the latest marketing trends and strategies in Personal Branding, Business and Career Development, Financial Empowerment, Technology Innovation, and Executive Presence. To keep up with the latest insights and updates from us, be sure to follow us at 5starbdm.com. See you next time on Follow The Brand!
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