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Welcome to Growthmates. This is Kate Syuma, Growth advisor, previously Head of Growth Design at Miro. I'm building Growthmates as a place to connect with inspiring leaders to help you grow yourself and your product. Here you can learn how companies like Dropbox, Adobe, Canva, Loom and many more are building excellent products and growth culture. Get all episodes and a free playbook for Growth teams on our brand-new website — growthamtes.club, and press follow to support us on your favorite platforms. Thanks for reading Kate's Syuma Newsletter & Growthmates! Subscribe for free to receive new posts and support my work.Listen now and subscribe on your favorite platforms — Apple, Spotify, or watch on YouTube (new!).In this episode, I met with Behzod Sirjani — a leader in Research space who worked in companies like Slack and Facebook, and currently supporting the broader community as an Advisor and Reforge partnerResearch is one of my favourite topics, and we discussed how different companies should approach: from Startup to Scale up. By the end of this episode, you can learn how to get customer insights even in a small team, when it's the right moment to bring a dedicated researcher, common mistakes, and how to scale the research forward.This episode is supported by Appcues — the platform that helps you design, deploy, and test captivating onboarding experiences.Appcues created the Product Adoption Academy to help you level up your product adoption for free. Check out the template that I created to help companies uncover meaningful improvements. Find an example of Dropbox Onboarding inside and apply it to review any growth flows: appcues.com/growthmatesKey highlights from this episode that you can implement right away
This month we were delighted to be joined by Niti Bhan, who is a part-time doctoral researcher focusing on trans-disciplinary innovation at Aalto University in the Department of Mechanical Engineering. Niti came to research after almost 30 years of situated practice. Niti specializes in human-centered design/innovation planning. This field asks question like, how can we understand people in their own lives, the way they live and operate as a starting point for design and innovation. In practice this means understanding the lived experience of people in place as a means to create a landscape of the operating environment within a product, service, or business model is introduced. This approach highlights that we cannot make the same kind of assumptions about people in different situated contexts. It is never just a product being introduced, but also how can it be paid for, how it would be distributed in place, and many other things that need to be taken into consideration before even starting to bring something to a particular market. AND this was just the beginning of our wide ranging and mind-expanding conversation! Check out Niti's Aalto Profile here Niti Bhan — Aalto University's research portal If you are interested to learn more about Jan Chipchase's work, check out his Ted Talk https://youtu.be/Qn2NR901NMY?si=E7TlvyvViiFo60gw --- Send in a voice message: https://podcasters.spotify.com/pod/show/exalt-initiative/message
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“"I wasn't partying. I wasn't relaxing on the beach. I was photographing – working – every minute of the day. That was a means to see as much as I possibly could. And to keep looking.” –Kevin Kelly In this episode of Deviate, Rolf and Kevin discuss the ambitions and connections that led Kevin to Asia not long after high school (2:30); how Kevin's interest in photography affected his experience of Asia (7:30); how seeing other cultures gave him perspective on his own culture, and on himself, and his countrymen (15:00); how photography gave him intensified attention to what in the world might be changing (23:00); how AI and other technology are changing how we live, create, and travel (30:00); how to travel in such a way that you are open to phenomenon and experiences you don't know of yet, and how technology might enable a "protopia" future (40:00). Kevin Kelly (@kevin2kelly) is a co-founder of Wired magazine, a co-founder of the Rosetta Project, and he serves on the board of the Long Now Foundation. He is a photographer, writer, and futurist, with much of his work centering on Asian and digital culture. His three-volume photo book Vanishing Asia draws on 50 years of vagabonding travel experiences, and his newest book, Excellent Advice for Living: Wisdom I Wish I'd Known Earlier, debuts in May of 2023. Notable Links: The Vagabond's Way, by Rolf Potts (book) Leaves of Grass, by Walt Whitman (poetry book) Communitas (egalitarian ethos of shared interest) Jan Chipchase (design innovator) Wired (magazine) Rick Prelinger (American archivist) Stewart Brand (founder of the Whole Earth Catalog) Shenzhen (city in China) A Pattern Language (1977 urban design book) "What AI-Generated Art Means for Human Creativity" (article) "A Brief History of Smell-O-Vision" (article) Burning Man (event in the US) Kumbh Mela (event in India) Musical.ly (defunct social media app) "Forget Utopia. Ignore Dystopia. Embrace Protopia!" (article) The Deviate theme music comes from the title track of Cedar Van Tassel's 2017 album Lumber. Note: We don't host a “comments” section, but we're happy to hear your questions and insights via email, at deviate@rolfpotts.com.
Jan Chipchase is the founder and director of Studio D Radiodurans, a research, design and innovation consultancy. He specializes in identifying nuanced patterns of human behavior. The insight it generates informs and inspires design, strategy, brand and public policy. Jan describes his work in design anthropology in terms of a satellite launched into space that is chartered with identifying new planets, existential threats, but with a lens that can also be turned back on earth to help his clients also understand themselves. I've been fascinated with Jan's work for quite some time and had previously read and recommended both of his books. His research provides great insights into how products are being intentionally and unintentionally used and often take him into gray market environments. In this OODAcast, we discuss Jan's work but also his insights into how to conduct field research, build focused teams, and what sorts of insights can be derived. He also shares some great OODA Loop stories where quick decision-making and disrupting expected behaviors allowed him to get out of some tight situations. Earlier in his career he was Executive Creative Director of Global Insights at frog, a global design and innovation consultancy, where he headed up the global research practice. Prior to that he was Principal Scientist at Nokia where he specialized in entry level products. He's worked on products that have collectively sold over a billion units. His first book Hidden in Plain Sight was published in English, Japanese, Chinese, Korean and Russian. It became a best-seller in South Korea, of all places. The follow-up Today's Office was published in South Korea. He also wrote The Field Study Handbook. At various times he has been based out of London, Shanghai, Los Angeles, San Francisco, Berlin and a decade in Tokyo. Additional Links: Studio D Radiodurans Jan's Books: Hidden in Plain Sight The Field Study Handbook Book Recommendations: The Culture Map Living in Data Sensemaking in Organizations
How are you? This is a question we all regularly ask and answer on a daily basis. And in doing so, we rarely, if ever, expect or deliver a genuine response. As we are finding out – this is a huge problem, particularly amongst so-called high achievers – leaders in organisations, entrepreneurs, and others. The coronavirus pandemic seems to have only exacerbated that. This is something that frustrated my guest and his collaborator so much that he decided to look deeply into it. Jonny Miller – who you will get to know in this episode – and Jan Chipchase were both frustrated at the impact that burnout was having on their peers, family, friends, and themselves. So, they set out to explore the common triggers to burnout, how extensive the problem is, and what we can do about it. They set up a survey which was completed by 261 people, a follow-up survey during the covid pandemic, interviews and a literature review. The result is the Emotional Resilience in Leadership Report, which offers a fantastic analysis of what's happening, including the hidden stressors that can cause burnout. Jonny is the founder of Curious Humans, an independent consultancy that helps leaders ask better questions. He operates a coaching practice for founders and executives, hosts his own podcast and was one of the co-founders of Maptia. In this conversation, we cover tons of ground on emotional resilience, burnout, hidden stressors, and what we can do to prevent and combat burnout. Show notes: Emotional Resilience in Leadership Report - summary deck, full report Curious Human podcast including Breathwork episode with Edward Dangerfield Some resources on emotional resilience Jonny on Twitter Jonny's TEDx talk “That Discomfort You're Feeling is Grief” by Scott Berinato Internal Family Systems Escape the City Fear Setting Jane McGonigal Ep. 149 of All Things Risk with Lan and Harlan Cao _ _ _ _ _ _ _ _ _ _ _ Like what you heard? Subscribe and/or leave a rating and review on Apple Podcasts: http://apple.co/1PjLmK Subscribe on Stitcher: http://www.stitcher.com/podcast/all-things-risk/the-all-things-risk-podcast Subscribe on Soundcloud: https://soundcloud.com/ben-cattaneo Follow the podcast on Twitter: https://twitter.com/RiskThings Drop us a note: allthingsrisk@gmail.com _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Our free course module “How to Set Up Any Decision for Success” from our upcoming course How to Make Decisions With Calm and Confidence
Jan Chipchase is a director of international research and design projects, writer, photographer and co-founder of Studio D Radiodurans, SDR Traveller and The Fixer List. He has over 15 years' experience in running international projects, has authored three books, including The Field Study Handbook and is an accomplished international keynote speaker from TED to WEF. Before founding his own practice, Jan held positions such as Executive Creative Director of Global Insights at Frog Design and Principal Scientist at Nokia. He has lived in London, Berlin, San Francisco, Shanghai, Los Angeles, and for almost a decade in Tokyo. We talk to Jan about the concept of risk in fieldwork, misconceptions about risk, responsibility & a few how-to's on pre-rationalizing risk before embarking on fieldwork. Lastly, he shares his view on time pressure he sees as a great forcer of prioritization. We talk about how to design the research experience with the purpose of enabling a social environment where strangers solve problems together; how he approaches the topic of access and some of the advantages of locally sourcing informants vs employing recruiting agencies; the link between data collecting, usage and ethics; why a good project should present the teams with ethical challenges ; dealing with bias when evaluating the potential impact of data; positive social engineering and advantages of qualitative research. Lastly, he shares his view on time pressure and why he sees it as a great forcer of prioritization. Mentioned in Podcast: Jan Chipchase blog (incl. archives) The Field Study Handbook The Little Book of Fixers Studio D 2019 Masterclasses Jan's work: Studio D Radiodurans SDR Traveller The Fixer List Hidden in Plain Sight: How to Create Extraordinary Products for Tomorrow's Customers The Field Study Handbook The Little Book of Fixers Social media and other links: http://janchipchase.com https://twitter.com/janchip https://en.wikipedia.org/wiki/Jan_Chipchase https://medium.com/@janchip https://www.linkedin.com/in/janchipchase Ted Talk 2007 The Anthropology of mobile phones
Jan Chipchase is a Tokyo based researcher, designer, and strategist. He is also an author of a new book, The Field Study Handbook, considered an essential reference to running international field research as well as a guide for those who want to understand how to travel better. In this episode he discusses his current work with his Studio D Radiodurans and how a camera can be used to get out of many different tricky situations. First Things First is produced as part of Frontier Media. Learn more at www.frontier.is Host: Paddy Harrington Producer and Editor: Max Cotter Frontier’s sponsor music is an edited version of “sketch (rum-portrait)” by Jahzzar from the album “Sketches.” The original can be found at http://freemusicarchive.org/music/Jahzzar/Sketches/sketch_rum-portrait_158 This episode features an edited version of “Broke For Free” by Murmur from the album “Layers.” The original can be found at http://freemusicarchive.org/music/Broke_For_Free/Layers/Murmur_1979 This episode features an edited version of “ma’am” by Jahzzar from the album “Sketches.” The original can be found at http://freemusicarchive.org/music/Jahzzar/Sketches/maam_1195 This episode features an edited version of “Associations” by Podington Bear from the album “Carefree.” The original can be found at http://freemusicarchive.org/music/Podington_Bear/Carefree/Associations
Jan Chipchase has done it all. Before leading the global research practice at frog, the well-known design & innovation consultancy, Jan was a Principal Scientist at Nokia. He specialized in entry level products and his work caught the attention of a writer for the NY Times magazine. He became the center piece for an article titled, Can the Cellphone Help End Global Poverty? Jan was working on a product at the time that collectively sold over a billion units. He now runs a consultancy, Studio D Radiodurans, a luggage brand, SDR traveller, events all over the world and is the author of the popular, Field Study Handbook.
Design research pioneer Jan Chipchase talks about how it's like to run a design studio that has no fixed physical prescense and about his latest book The Field Study Handbook: a how to, why to guide to running international field research project. This episode is a podcast exclusive. A special treat for all you listeners out there. Enjoy! ---------------------------------------- LINKS FROM THE SHOW https://www.thefieldstudyhandbook.com/ https://www.studiodradiodurans.com/ https://www.kickstarter.com/projects/janchipchase/the-field-study-handbook MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow FACEBOOK PAGE Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow UNIVERSITY Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University ➜ learn.servicedesignshow.com
I am incredibly happy and proud to have Jan Chipchase as the guest of this show! I have followed Jan’s work and steps since years and years. Then, he was first the Executive Creative Director of Global Insights at frog and then Principal Scientist at Nokia. For me, it all started when I wanted to get deeper into understanding how I can learn about the clients that use my products. When guessing wasn’t enough and guessing how to get closer also wasn’t enough. I sucked up all the writing and presentations by Jan, that I could find in the Internet. For years, I (we!) had to guess how he is doing things and were impressed by his decisiveness and his uncompromised search for exploring the boundaries of what he (we) knows and how he approaches extending that knowledge through experiences. He pushed the boundaries of field research and goes to where the potential clients of his clients are: From the streets of Tokyo to the highlands of the Hindu Kush or small towns in Zimbabwe. He does that with what he calls Pop Up studios. Now, finally, after 6 years of work he has funded his next book - The Field Study Handbook - on kickstarter. And he has done this with huge success but much more with lots of experiments - again - and the most interesting kickstarter rewards, like a walk on The Hindu Kush with him or a three day mountain retreat. Also, beyond owning, managing and driving his innovation and research consultancy, Studio D, he „discovered“ his own luggage brand - driven from the requirements of his road work. This company - SDRTraveller - now also, has transformed from an - as he says - expensive hobby or side line project - to a business. Please enter with me, the world of Jan Chipchase, and learn how he helps companies discover what to do next, drive their organizational wisdom and how he makes all this his reality - in places ranging from San Francisco, Tokyo and Berlin to Tajikistan and Afghanistan. Chapters 00:00:26 Intro - Those Projects 00:11:04 Organizational Wisdom - How to figure out what to do next 00:19:14 The Art & Science of those projects 00:28:17 What can we learn from remote experiences on the edges 00:32:17 Many ways of doing research - from light to intense 00:36:59 Finding people for those projects 00:40:01 Creating a luggage brand: SDR Traveller 00:45:30 The Field Study Handbook Chapter Notes 00:00:26 Intro - Those Projects „(Our clients) normally have a lot of data at hands that reveals what people are doing and how people are doing. And what we provide is the Why.“ „I personally want to push myself and part of that is taking me into places that I am less comfortable“ „Something I learned a while ago: If you are the first person to go into a place and start to ask questions, you can have a disproportionate impact, because the learning curve is really steep. I love to be in that environment where I know little and have to get a lot done.“ 00:11:04 Organizational Wisdom - How to figure out what to do next The cone of possibility - the sense of where an organization is now and what it thinks is possible in the future. Work on the fringe of the cone of possibility: „Turning a hunch into data into information into knowledge into insight - and that’s typically what that first phase of a project is.“ „A really great project will turn that insight into organizational wisdom“. „Sometimes the highest accolade for such an early phase of a project is that people say that it’s common sense.“ „And then, of course, common sense changes over time“ „What we as a studio do, is make them understand (the things) they can not measure.“ 00:19:14 The Art & Science of those projects „How do you structure projects so that every one from the CEO down to the intern know they will come away from a project knowing they experienced something they won’t experience again in their life?“ „And everyone who was in it will become an advocate …“ „The science is understanding how humans absorb information and energy levels and all these other things. And the art of it is when to step away from process and let things play out.“ 00:28:17 What can we learn from remote experiences on the edges The example of understanding money transactions on mobile devices in Zimbabwe. 00:32:17 Many ways of doing research - from light to. intense „There are many different ways to figure out what to do next.“ „Everyone who sells a process without trying to figure out what the client wants is an idiot, frankly - or is a traditional consultancy.“ 00:36:59 Finding people for those projects „Two people flying in, hire a local team of 10 in three cities, then bouncing between these local teams - that’s a fairly typical setup." „In my experience, I only need one local I trust to build up a local team.“ „I would hope that pretty much every person we’ve hired over the years, we could go back to and they’d be comfortable continuing to work with us.“ 00:40:01 Creating a luggage brand: SDR Traveller "The trigger for it was: I was on a trip to Uzbekistan, Turkmenistan and Tajikistan. And the piece of luggage I had, which is their really nice ArcTeryx bag: Two people died to steal it and every single boarder crossing I went through they searched it inside out. And I said: OK, I ant a piece of luggage that people ignore and does the job.“ „Ultimately I created an absolutely minimal Duffle called the D3. … It is designed to be ignored, fundamentally. … when people see it, we want them to dismiss it.“ „We started the brand three years ago, and then last year ago it transformed from an expensive hobby into a business.“ „We have a bunch of products that are quirky, wonderfully quirky.“ The story of the money bags: „We built the product based on a real need, and then we brought the product out there and it’s really interesting to see the people who buy that stuff. … it’s what you would imagine and then times 10 in terms of diversity of use cases and places.“ 00:45:30 The Field Study Handbook „With this projected, I decided I want it to take as long as took. I thought it would take two years. The whole project, what it took was six years. … it was for three years, every single day between one and eight hours.“ „And then, 2 years ago, I decided that I want to design the book.“ „This project was not about hitting a deadline. It was about taking as long as it took to get the job done. And recognizing that I will probably never be able to do another project like this again and recognizing that I should probably enjoy the moment.“ "And then Dan said I should consider kickstarter. And then two weeks before we did the kickstarter, we said, maybe should launch a kickstarter.“ „Two weeks before we hadn’t anything in place. … we created a bunch of rewards. I woke up, I think, at two am. I set the reward total two 22.000. We thought that would be right goal to aim for. I have to say, I never thought I will get the money to pay the book off. And that’s not ultimately the motivation. Then at 6am we pressed the button and started the kickstarter. Went away and had a coffee. Came back and 4 hours later we hit the goal.“ „The reason to work with kickstarter is really to learn how kickstarter works.“ „(The motivation to put artifacts out there) is really driven by the motivation to attract interesting conversations. Because interesting conversations lead to projects. And this projects then affect ten of thousands or millions of people.“ „(One of the rewards) is to sign up to a borderland expedition, which is to Tadjikistan. And if you’re maybe a little bit more on the edge, a reward is a short walk in the Hindu Kush. So: come with me to Afghanistan.“ „When someone clicks on that button that says „I pledge 10.000 Dollars“, really, they are committing to something that is far greater than merely a trip. And I’ve been through it myself and I understand the psychology of it. That process is in itself a thing that will shape who you are.“ Links to people, things and places mentioned Jan’s activities Jan’s homepage Studio D Radiodurans - Jan’s Design and Innovation agency The Field Study Handbook, here on kickstarter Luggage by SDR Traveller „The Fixer List“ Jan’s book „Hidden in Plain Sight“ People Craig Mod Lee John Phillips - the Illustrator of The Field Study Handbook Presentations & Articles by Jan 61 Glimpes of the Future A Year in Reflection Twelve Concepts in Autonomous Mobility „What if you could take the Studio out of the Studio“ - presentation on his process an methods, especially the Pop Up Studio „The anthropology of mobile phones“ Now, with this being sad, if it is still before May 27 2017, I urge you to visit the kickstarter page of The Field Study handbook and see which reward you want to choose rather than if you want to choose any. Participate while it works. If you listen to this podcast later than that, I am sure there will somehow be a way to obtain the book. An epic like this deserves it. In any case, take a look at the luggage by SDR Traveller and whatever might have triggered your interest. Also, the homepage of Studio D and Jan have great inspiring content, well written and enriched with awesome fotos, giving a great impression of what is possible. If you liked this episode, please don’t forget to share my podcast, send me feedback or give me that five star review on iTunes! If you are new to this podcast, have a look at the older episodes. There are some gems amongst them. Thanks for your interest and hear you soon! Markus
Episode 001 of On Margins — a podcast discussing the margins of making books — with Craig Mod and Jan Chipchase. Researcher, ethnographer, and author Jan Chipchase has a new book — "The Field Study Handbook." We discuss how he came to produce this 500+ page magnum opus — a distillation of his life's work — and why he is self publishing.
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