Podcasts about Scale up

In this exclusive ScaleUp Club session, Kevin Brent sits down with Dr Mark Kotter, the visionary neurosurgeon and founder of Bit Bio, a revolutionary deep tech company transforming how we produce human cells at scale. Bit Bio has raised over £250 million, and what started as academic frustration with the limits of regenerative medicine has become a game-changing platform for industrial-scale cell production. But it hasn't been an easy ride. From a near-collapse caused by co-founder misalignment to pioneering an intensive, values-driven hiring process, Mark shares a raw and honest look at what it takes to scale a company at the edge of biotech innovation.

In this episode of The IT Experts Podcast I sit down with the brilliant Heather Macdonald-Alford from Counting Creators to explore how MSP owners can move from cash flow chaos to real clarity. This is a subject close to my heart because so many great MSPs work incredibly hard without truly understanding what their numbers are telling them. Heather Macdonald-Alford brings a level of honesty, energy and practical insight that cuts through the noise and helps owners see their finances in a completely fresh way.    As we open the conversation I share a view that I see often inside The MSP Growth Hub. Most MSP owners do not really have a finance problem, they have a visibility problem. They look at their bank balance and assume it reflects performance. They tell themselves the numbers will make more sense when they have more time. They hope that the year end will reveal something encouraging. Heather Macdonald-Alford explains how this pattern keeps people overwhelmed and how clarity is always closer than they think when they start looking at the right information.    Throughout the episode I hear again why so many MSPs believe they are doing well when the detail tells a different story. Heather Macdonald-Alford works with MSPs every day and sees the same issue repeating itself. Busy owners who care deeply about their clients still find they are undercharging, over delivering and carrying clients who take too much time for too little return. When she talks about profitability by service it becomes obvious why this is such a powerful starting point. When you know the true performance of each service, you can see instantly where the pressure sits and where value is being eroded. It changes the way you think about growth.    One of my favourite sections in this conversation is when we talk about time tracking. Many MSP owners treat it as a chore and some even resist it. I have seen this in my own clients and I know how quickly it can become a cultural issue. I share exactly how we approach it in our own business and Heather Macdonald-Alford reinforces the point with real clarity. Time tracking is not about checking up on people. It is about giving the business the insight it needs to make good decisions. When your team understand that it protects them as much as it protects the business the entire dynamic shifts.    We then explore the difference between profit and cash which is something that catches MSPs out repeatedly. I have had many conversations with owners who believe they have had a strong month then realise they have large commitments that sit outside the profit and loss. Heather Macdonald-Alford explains why so many owners look at the numbers mid-month, see more money than expected and start making decisions that create stress later on. She gives a clear and simple habit that every MSP can adopt straight away. Review your numbers to the most recently closed month. Not to date. Not part way through. Once that habit forms the risk of being blindsided drops dramatically.    There is also a moment where I offer a long overdue apology for a comment I once made about bookkeeping. I share openly that it was a mistake and Heather Macdonald-Alford brings both humour and depth to the correction. Bookkeeping is not a low value task. It is a growth lever. When the right people manage the numbers the business gains clarity, rhythm, and confidence. When the wrong people manage the numbers, the business loses visibility, and the owner loses control. Heather explains how to spot the difference and what good financial support should look like.    As we bring the episode to a close, I ask Heather Macdonald-Alford for the three actions she recommends every MSP owner takes. Her answers are simple and powerful. Block time every month to review your numbers. Ensure the right people are doing the right financial tasks. Be selective about events and ideas so you stay focused on the actions that genuinely move the business forward. These principles echo what we teach inside The MSP Growth Hub and they create structure around financial clarity that helps owners grow with confidence.    For any MSP owner who wants more control, more insight, and more confidence in their numbers, this episode will give you practical steps that you can use straight away. When you understand your numbers, you lead your business with greater certainty and you create a path that supports both growth and quality of life.   Connect with Heather Macdonald-Alford through her LinkedIn by clicking HERE.       You can also visit their website and learn more about Counting Creators by clicking HERE.    Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon! 

Hi, wir sind Marc & Dave, zwei Unternehmer nach Gründung, Scaleup und EXIT. Wir wollen Wissen und Emotionen weitergeben und treffen uns regelmässig zum virtuellen Ping Pong. Wie damals beim Tischtennis im eigenen Startup

This week on ScaleUp Radio Shorts, Kevin and Granger reflect on two standout interviews that bring together the worlds of engineering precision and artistic expression in leadership. On one side, we have Jono Taylor, a grounded product design engineer scaling his service-based business with a flexible freelance model. On the other, Nigel Hughes, a ballet-trained serial entrepreneur helping leaders inspire from within. Despite their wildly different backgrounds, both guests shared strikingly similar insights around resilience, team dynamics, and the importance of values in scaling.

Nick talks to Allan Dib, author of The 1-Page Marketing Plan and Lean Marketing, about the power of simplification in marketing and business growth, particularly for those with seven- to eight-figure businesses.  Allan shares his core philosophy, the structure of his 9-box marketing plan, and the importance of focusing on a "rich life" by design. KEY TAKEAWAYS Simplification is crucial in marketing, as complexity often hampers execution and leads to procrastination. Allan's 1-Page Marketing Plan is a 9-box framework that simplifies the entire customer journey. Focus on specialisation (niching) and avoid the temptation to widen your market, as being highly specialised allows you to charge more, resonate better with customers, and communicate with higher precision. The only two marketing metrics that truly matter are Cost of Customer Acquisition (CoCA) and Lifetime Value (LTV). All other metrics are merely tools to help troubleshoot or optimise these two primary figures. Convert customers by delivering a world-class experience and orchestrate referrals by making the referrer look good, which creates positive goodwill and brand equity for your business. BEST MOMENTS "My role in simplification is to simplify the complex." "The only two metrics that really, really matter are your Cost of Customer Acquisition and Lifetime Value." "If you do the first parts of your marketing right, sales becomes so easy and frictionless." "How do we get to that rich life, how do we live a life that's essentially awesome?" VALUABLE RESOURCES Exclusive offer for SCALE UP listeners! Level up your marketing with The 1PMP Architect, a free tool by Allan Dib that builds your custom marketing plan. Access it here: leanmarketing.com/scaleup  Allan Dib on LinkedIn - https://au.linkedin.com/in/allandib Allan Dib on Instagram - https://www.instagram.com/allandib/?hl=en Lean Marketing With Allan Dib on YouTube: https://www.youtube.com/@LeanMarketingOfficial To get your copy of Nick's new book, go to http://bit.ly/4ngC2hO Exit Your Business For Millions - Download This Guide: https://go.highvalueexit.com/opt-in Nick's LinkedIn: https://www.linkedin.com/in/realnickbradley Nick Bradley is a world-renowned author, speaker, and business growth expert, who works with entrepreneurs, business leaders, and investors to build, scale and sell high-value companies. He spent 10+ years working in Private Equity, where he oversaw 100+ acquisitions, 26 exits, and over $5 Billion in combined value created. He has one of the top-ranked business podcasts in the UK (with over 1m downloads in over 130 countries). He now spends his time coaching and consulting business owners in building and scaling high-value business towards life-changing exits. This Podcast has been brought to you by Disruptive Media. ⁠https://disruptivemedia.co.uk/

Hi there and welcome back to another edition of ScaleUp Radio, the podcast brought to you by Smart90, inspired by the Entrepreneurial ScaleUp System and designed to make navigating our ScaleUp journeys that little bit easier by learning from others' experiences. I'm Kevin Brent, and in today's episode I'm joined by Nigel Hughes, a former professional performer turned leadership advisor and founder of Outstanding Global. Nigel's journey is anything but ordinary. At just 13 years old, he chose ballet over the Marines — a decision that marked the beginning of a 20-year career on stage and eventually led him into the world of leadership development and sustainability advocacy. We cover a lot of ground in this conversation, which is structured into three parts: First, we dive into Nigel's business, the philosophy behind Outstanding Global, and where he is on his ScaleUp journey. Then, we explore Nigel's unique approach to the challenges of scaling, including his thoughts on mindset, identity, and the ScaleUp Challenges Report. And finally, we round off with a few quickfire questions to get to know Nigel that little bit better. One of the standout messages from this episode is Nigel's call to "stand up for who you are" — a timely reminder for leaders navigating uncertain environments. The one key thing I took away from this conversation? If you want to lead effectively, you must shift from being a reactive victim to a proactive chooser — and Nigel shares exactly how to do that with a practical framework you can use right away.  

What if the key to explosive business growth isn't doing more, but doing less, only much better? In this episode of Predictable B2B Success, Vinay Koshy speaks with David Snider, founder and CEO of Harness Wealth, to unpack the transformative power of specialization. From scaling Compass from pre-launch to a $1.8 billion valuation, to building a platform shaped by a personal encounter with bad tax advice, David Snider reveals the counterintuitive strategies and data-driven decision-making that fueled his journey. You'll hear how narrowing focus not only ignited rapid revenue growth but also strengthened trust, team building, and technology adoption in a notoriously traditional industry. Ready to learn how refusing to serve everyone can actually help you serve and win over the right ones? Tune in for tactical insights on storytelling, technology integration, and cultivating a culture that delivers standout results. If you've ever wondered how to break through plateaus, build scalable trust, or harness the hidden drivers of client referrals, this conversation is your blueprint for going further by zeroing in. Some topics we explore in this episode include: The origin story of Harness Wealth fueled by bad tax advice.How specialization accelerates business growth and revenue.The power of storytelling and data synthesis in fundraising.Tech adoption challenges for professional service firms.Pivoting from a marketplace to a SaaS revenue model.Using content marketing and education to build client trust.Company culture and values driving high client satisfaction.Onboarding that matches advisors and clients by specialization.Strategies to avoid commoditization of specialized services.Future growth areas and emerging advisor specializations.And much, much more...

How does someone with no procurement background end up building one of Europe's fastest-growing procure-tech companies?In this episode of Talent Talks, Martin Smith sits down with Ben Freeman, co-founder and CEO of Omnea, the AI-native intake and orchestration platform transforming how companies like Spotify, Wise, Monzo and Adecco manage spend, supplier risk and procurement workflows.Ben shares his unexpected path into procurement tech, from founding cybersecurity scale-up Tessian to spending 18 months searching for his next big idea. After more than 300 interviews with procurement leaders, Ben uncovered systemic problems around collaboration, process, risk and user experience - leading him to build Omnea in 2022.Now over 150 people strong across London and New York, Omnea has raised more than $75 million from Accel, Khosla and Insight Partners, and is redefining how procurement operates in the AI era.This conversation covers talent density, efficiency, product philosophy, market noise, AI realities, and what CPOs are really struggling with today. Ben's honesty, clarity and founder mindset make this one of the most insightful episodes to date.This episode is proudly sponsored by Omnea!If you enjoy the episode, please subscribe, share, and leave a review to help more listeners discover Talent Talks.Some of the key moments during this podcast:How Ben went from cybersecurity founder to procure–tech CEOWhy he spent 18 months exploring ideas before launching OmneaWhat 300+ interviews revealed about procurement's biggest problemsWhy talent density is the most important factor in scalingLessons learned from Tessian and applying them to OmneaThe importance of patience and product quality in enterprise softwareWhy brand awareness matters - even with an 86% RFP win rateHow AI is reshaping procurement roles and team structuresThe difference between hype-driven AI and real operational impactWhy the future of procurement is collaborative, connected and AI-nativeChapters00:00 – Intro & Who Is Ben Freeman?01:30 – How did a non-procurement founder build a procure–tech company?03:45 – What did 300+ interviews reveal about procurement's biggest problems?05:10 – How did Omnea scale to 150 people and $75m raised in 3 years?06:35 – What pressures and realities come with leading a hypergrowth company?08:15 – What has Omnea done right, and what's been underestimated?13:20 – Why is talent density the biggest determinant of success?14:50 – How does Omnea balance efficiency with product quality and patient execution?15:55 – Why is lack of brand awareness Omnea's biggest growth limiter today?19:55 – What does Ben really think about the current procure-tech landscape?23:10 – What challenges are CPOs facing right now across industries?26:00 – How can procurement fix its reputation and elevate its influence?29:10 – How should procurement leaders position themselves for 2026's opportunities?32:00 – Will AI replace procurement roles, or transform them?35:00 – What's the difference between real AI substance and market hype?36:00 – Final reflections

In this episode of The IT Experts Podcast we explore why transparency in leadership plays such an important role in creating a confident and high performing team inside your MSP. The conversation opens with the truth many owners recognise. Leaders often hold information close because they feel unsure about what to share. When you move from the early survival stage of running your MSP into a growth stage, you realise that the team need more clarity, more context, and a clear view of how the business works. This is where transparency in leadership becomes a genuine accelerator for engagement and performance.    Ian and Stuart explore the common fear that many owners experience when the subject of financial openness comes up. There is a feeling that people might judge you for the revenue or the bank balance or even assume you can offer pay rises every time numbers increase. When transparency in leadership is missing, the owner ends up carrying most of the weight alone. The team remain in the dark and make up their own stories about how the business is performing. When you introduce a simple rhythm of sharing the right information with the team, the atmosphere changes. People understand how the business works, why certain decisions are made and how their daily actions influence the results.    Stuart talks about how many MSPs begin with a lifestyle mindset and then evolve into a growth focused business. As this shift happens, the owner needs greater leverage across the team. The only way to create leverage is to help your people understand what they are contributing to. They do not need a detailed profit and loss. They need clarity. They need to understand the vision, the values, and the purpose of the business. They need to see how their role supports the goals of the company. Transparency in leadership helps them see that connection clearly.    A key point raised in the episode is the importance of education. You cannot walk into a Monday stand up and announce that you are suddenly talking about numbers. You ease the team into it. You tell the story of why the business exists and what it is there to deliver. You explain why profitability matters for job security, growth, bonuses, new equipment, and new opportunities. When you frame your message through a story rather than a spreadsheet, people lean in. Transparency in leadership creates a sense of belonging rather than pressure.    The conversation also highlights the practical side of sharing numbers. You pick three or four simple metrics that matter. These could be customer satisfaction scores, service gross margin, the value of monthly quotes raised by the service desk or age debtors. You then update the team regularly and show them how their work influences these figures. When people see progress, they feel motivated. When numbers slip, they understand where focus is needed. This rhythm of transparency in leadership builds accountability without creating fear.    Ian and Stuart share examples of how service desks often create thousands of pounds worth of quotes without recognising that they are contributing to sales. When you show them this, they sit up straighter because they realise they are part of something larger. That awareness strengthens culture, confidence, and teamwork. It also encourages healthier conversations about how projects deliver margin, how time is used, and where improvements can be made. Everything becomes lighter because the team understand what success looks like.    As the episode closes, the message becomes clear. If you hold all the numbers close, the business slows down. People guess what is important. They guess what success looks like. They guess what they should prioritise. That kind of guesswork never scales. When you embrace transparency in leadership, you gain momentum. You create clarity. You show people how they can help move the business forward. This opens the door for stronger culture, aligned behaviour, and a shared sense of progress.    Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

Hi, wir sind Marc & Dave, zwei Unternehmer nach Gründung, Scaleup und EXIT. Wir wollen Wissen und Emotionen weitergeben und treffen uns regelmässig zum virtuellen Ping Pong. Wie damals beim Tischtennis im eigenen Startup

À 20 ans, Ismail créait sa première entreprise à Alger avec une plateforme SMS.Quelques années plus tard, il se lançait dans une idée qui semblait folle : convaincre les banques européennes d'ouvrir leurs données. Cette vision pionnière de l'open banking l'a mené à négocier avec BNP Paribas, Société Générale ou HSBC pendant 7 ans.En 2021, il rejoint Yassir comme General Manager Product & Technology et fait passer l'équipe tech de 50 à 300+ personnes, dans 25 pays, tout en triplant la base utilisateurs jusqu'à 10 millions. Début 2025, il quitte ce poste pour construire un "portfolio de projets" : CTO fractionné, investisseur en Afrique, refusant désormais le salariat classique. Un parcours qui interroge notre rapport au travail et à l'entrepreneuriat.————— ISMAIL CHAIB ————— Retrouvez Ismail sur LinkedIn : https://www.linkedin.com/in/ichaib/ Sa newsletter Unsettled Threads : https://unsettledthreads.substack.com/————— PARTIE 1/3 : PARCOURS ————— (00:00) Intro + présentation d'Ismail (05:04) Open Bank Project : l'idée folle d'ouvrir les données bancaires(09:10) Les différentes phases du projet et le premier client(13:39) Les 4 premières années avant le product-market fit(21:20) Négocier avec les banques : barrières et politiques internes(28:32) L'effet boule de neige après les premiers deals(36:29) Ne pas pouvoir payer les salaires (38:14) Santé mentale et retraite annuelle dans le désert algérien (41:09) La fin d'Open Bank Project et le départ d'Ismail (42:15) Yassir : la super app africaine(52:17) Les 6 piliers du scaling(59:42) Structure : équipes cross-fonctionnelles (SAUCE framework) (1:23:04) Psychological safety : l'incarner à chaque occasion (1:27:32) Différences entre marché européen et africain(1:30:05) Douter tout le temps : une feature, pas un bug(1:35:21) Ce qui fait un bon leader technique(1:36:57) Embarquer les gens : clarté, cohérence, servant leadership(1:43:19) Construire sa carrière comme un portfolio(1:46:33) Ne plus croire au salariat : pourquoi ?(1:52:27) Décider si on dit oui : l'humain, le secteur, le business————— PARTIE 2/3 : ROLL-BACK —————(1:59:49) Le projet qui a raté : 6 mois de retard et client insatisfait(2:06:40) Leçons : avoir les bonnes personnes, une checklist, de l'humilité————— PARTIE 3/3 : STAND-UP —————(2:08:20) Framework de prise de décision en 5 étapes————— RESSOURCES —————Team Topologies (Manuel Pais & Matthew Skelton) — nouvelle édition avec case study YassirWardley Mapping (Simon Wardley)Architecture for Flow (Susanne Kaiser) — combine Team Topologies, Wardley Maps et DDDEmpire of AI (Karen Hao) — l'histoire d'OpenAI depuis le début————— 5 ÉTOILES —————Si cet épisode vous a plu, pensez à laisser une note et un commentaire - c'est la meilleure façon de faire découvrir le podcast à d'autres personnes !Envoyez-moi une capture de cet avis (LinkedIn ou par mail à dx@donatienleon.com) et je vous enverrai une petite surprise en remerciement.

Hi there and welcome back to another edition of ScaleUp Radio, the podcast brought to you by Smart90, inspired by the Entrepreneurial ScaleUp System and designed to make navigating our ScaleUp journeys that little bit easier by learning from others' experiences. I'm Kevin Brent and in today's episode I'm joined by Steve Johnson. Steve's a founder who's been in the trenches, he grew his SaaS business from £750k to over £5 million ARR in just three years. In this conversation, we break down his proven 3-stage framework for scaling sales the right way, starting with the founder doing the selling. This episode is structured in three parts: First, we explore Steve's background, business model, and where he is on the scaleup journey. Second, we dive into the tough lessons of scaling sales, from hiring evangelists over mercenaries, to the critical role of positioning. And finally, we wrap up with a few quickfire questions to hear Steve's take on leadership and learning. One key takeaway: "If the CEO hasn't sold it themselves, they've no idea what makes a good sales process, or a good hire." Quick heads-up, we're looking for a handful of founders to test our new AI-powered Smart90 Lite app. It's built to help you stay accountable and actually deliver on your goals, in just a few minutes a day. It's free while we're in testing, and your feedback will help shape the final version.

Susie Harris, director of business development at Parkwalk Advisors, the fund management business of IP Group PLC (LSE:IPO), talked with Proactive's Stephen Gunnion about how UK government policy changes are set to improve the funding landscape for deep tech companies and university spinouts. Harris welcomed the decision, announced in Chancellor Rachel Reeves' Autumn Budget statement, to double the limits for knowledge-intensive companies from £20 million to £40 million, describing it as a “pretty significant change” that will allow companies to scale further and remain rooted in the UK. She explained that deep tech businesses often require funding “well in excess of £20 million” just to reach revenue generation, and that the previous cap had created a funding gap between early-stage and scale-up investment. Harris highlighted that the move should help prevent UK-born innovations from being acquired too early: “The UK has become a bit of an incubator economy… many of those [companies are] acquired before the businesses really have an opportunity to scale up within the UK.” Harris also discussed the role of the British Business Bank, UK Research and Innovation, the British Growth Partnership, and the National Wealth Fund in catalysing investment across the growth curve. These bodies, she said, could work together to turn the UK from an incubator economy into a scale-up economy. She added that later-stage institutional capital, particularly from pension funds, would now be better positioned to support the global growth of domestic tech companies. “Some pretty significant capital is required at those later stages to enable deep tech companies to establish themselves as global businesses,” Harris noted. Looking ahead, Harris said Parkwalk Advisors and IP Group see “an extraordinary opportunity for these businesses to now be able to scale and succeed” with the added support of private and public capital at every stage. Visit Proactive's YouTube channel for more interviews and insights. Don't forget to like this video, subscribe to the channel, and turn on notifications for updates. #IPGroup #ParkwalkAdvisors #DeepTech #UKStartups #Spinouts #EIS #VCT #BritishBusinessBank #NationalWealthFund #UniversityInnovation #ScaleUp #AutumnBudget #TechInvestment

In this episode of The IT Experts Podcast, we explore one of the most common questions MSP owners face, how to charge more without losing clients. Ian is joined by Justin Neale from Value Alchemists, a specialist in value-based pricing who works closely with MSP leaders who want to increase margins, strengthen client loyalty and feel more confident about the prices they set. This conversation brings a welcome sense of clarity to a topic that often feels heavy for business owners, and it explains why price increases can become a natural and healthy part of running a modern MSP.    Ian and Justin Neale begin by unpacking the fear that stops many MSPs from reviewing their pricing. Many owners worry that even a small increase will shake client relationships or trigger a wave of cancellations. Justin Neale explains that this feeling is normal for business owners, although the reality is far calmer than the story they tell themselves. He highlights how remaining static with prices can damage credibility, weaken perceived value and make an MSP look like the budget option without ever intending to. He walks through the idea of the premium pricing paradox, a pattern he sees across the industry where higher prices often result in stronger client loyalty because the shift signals confidence, quality and leadership.   Ian and Justin take the discussion into the world of value. They explore why MSPs struggle to move away from selling deliverables and why so many owners feel attached to long lists of tools, subscriptions and platforms. Justin Neale explains that MSPs are experts in their craft, so they naturally focus on technology. Clients do not make decisions this way. Clients want outcomes, protection, time savings, security and clarity. When MSPs step back and look at what a client is really trying to achieve, the entire pricing conversation becomes simpler. The MSP begins to position a complete solution rather than a menu of choices, and the client feels understood rather than overwhelmed.    A key part of the episode focuses on confidence. Ian shares a story about belief and how vital it is for an MSP owner to feel certain that their service improves the lives of their clients. This leads to a powerful section in which Justin Neale explains how MSPs can build internal confidence by digging deeper into the value they already create. Many MSPs have clients who have scaled successfully, saved money, increased productivity or avoided significant risk because of the work done behind the scenes. When an MSP reconnects with these stories, they often gain the certainty they need to approach pricing with more structure and leadership.    The conversation then moves to practical action. Justin Neale introduces the idea of customer scoring, a method that removes emotion from pricing decisions and helps MSPs understand which clients value them most. By using a simple scoring model, MSP owners can identify the clients who love working with them, spot those who are price sensitive and plan price increases with confidence. The aim is never to keep every client forever. The aim is to build a client base that aligns with the service, values and direction of the business. Healthy attrition is part of this process, and both Ian and Justin reinforce that stronger clients create stronger margins, which in turn create more stable and meaningful long-term relationships.    Ian and Justin then explore how client journeys shape value. Many MSPs operate in a reactive cycle where they solve issues as they arise. Justin Neale encourages owners to look at the complete customer journey and identify patterns that signal a deeper problem or a chance to improve the client experience. When MSPs understand the journey from the client's perspective, they make better decisions, improve service flow and create opportunities to add value without increasing workload. This mindset also helps owners feel more comfortable with premium positioning because the service becomes clearly aligned with outcomes.    The episode rounds off with a practical summary. The message is clear. MSPs who want to charge more need to stop selling lists and start selling outcomes. They need a pricing rhythm that feels calm, confident and predictable. They need to understand their ideal clients and build their service around the problems they can solve. And above all, they need the courage to lead the conversation on value rather than waiting for clients to raise it.    Ian closes the show with the reminder that every MSP can take steps to increase margins without creating disruption when they approach pricing with confidence, clarity and a focus on outcomes. With guidance from experts like Justin Neale, the path becomes much clearer and far more achievable.   Connect with Justin Neale through his LinkedIn by clicking HERE.       You can also visit their website and learn more about Value Alchemists by clicking HERE.    Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon! 

Dans cet épisode, Stan nous ouvre les coulisses d'une carrière qui ne ressemble à aucune autre : six pays, des environnements totalement différents, des scale-ups en hypercroissance, des levées de fonds massives, un MBA à Oxford… et aujourd'hui un rôle de CFO à Dubaï.Un vrai parcours de globetrotteur de la finance.Avec Stan, on parle clairement, sans filtre et sans jargon. Il raconte comment il est passé des Big Four aux fintechs, comment il a vécu le shift du rôle de CFO, et pourquoi la finance moderne n'a plus rien à voir avec le modèle traditionnel français.Au Royaume-Uni, il l'a constaté : on attend du CFO qu'il soit rapide, orienté croissance, capable de prendre des décisions avec 80 % d'information.En France, la culture est différente : la technicité prime. Deux visions, deux manières de piloter une organisation.On plonge aussi dans son expérience en scale-up :

Hi, wir sind Marc & Dave, zwei Unternehmer nach Gründung, Scaleup und EXIT. Wir wollen Wissen und Emotionen weitergeben und treffen uns regelmässig zum virtuellen Ping Pong. Wie damals beim Tischtennis im eigenen Startup

In this edition of ScaleUp Radio Shorts, Kevin Brent and Granger Forson distil powerful insights from two recent ScaleUp Radio interviews with: Kat Wellum-Kent, founder of The Fractionals Group, and Phil Harding, founder and MD of BBB Drinks. While their businesses differ in sector and style, finance/HR versus premium drinks distribution, both founders offer hard-earned lessons on how to scale smartly and sustainably.    

Scaler une équipe tech de 50 à 300 personnes, c'est un défi que peu de leaders maîtrisent vraiment.Ismail Chaib l'a fait chez Yassir, en région MENA et en Afrique, avec une approche structurée qui transforme le chaos de l'hyper-croissance en machine performante. Sa méthode ? Six leviers interdépendants qu'il a conçus pour aligner technique, humain et business.Dans cet extrait, Ismail détaille son framework complet : structure des équipes, culture d'excellence scalable, architecture évolutive, gestion des talents, processus agiles, et pilotage par les OKR.Une masterclass dense et actionnable pour tous les tech leaders qui veulent faire grandir leur organisation sans sacrifier la vélocité ni la qualité.————— ISMAIL CHAIB —————Retrouvez Ismail sur LinkedIn : https://www.linkedin.com/in/ismail-chaib/————— RESSOURCES —————Team Topologies (livre sur l'organisation des équipes tech)————— 5 ÉTOILES —————Si cet épisode vous a plu, pensez à laisser une note et un commentaire - c'est la meilleure façon de faire découvrir le podcast à d'autres personnes !Envoyez-moi une capture de cet avis (LinkedIn ou par mail à dx@donatienleon.com) et je vous enverrai une petite surprise en remerciement.Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Nici Jupp is the founder of Talent Gateway, a hiring consultancy helping scale-up founders and businesses with rapid growth opportunities build the right team without the chaos. During our chat, Nici discusses with us the 5P's framework that help scale-up founders move beyond reactive hiring and build teams that scale with their business. She explains what they are and how they are used. An essential listen to any business wanting to hire a team. You can find out more about Nici at www.talentgateway.net Your Business Hour podcast is hosted by the founders of Champ Consultants, Chantal and Matthew Baker. They are both accountants and bring a wealth of knowledge, experience, and business tips to their chat. They interview guests who tell their business stories, as well as consider the latest topics in business and finance.New podcasts are released weekly on a Tuesday and you can follow us on:Instagram: @your.businesshourFacebook: @your.businesshour

Why 80% of AI funding goes to cloud bills (and how to fix it)In this episode of Cloud Do You Do, Štěpán Kaiser from Revolgy sits down with Tobias Adler, CEO and founder of nuco.cloud — the first crypto startup ever to receive a grant from the German government.Tobias explains how his need for massive computing power to run stock trading bots in 2014 led him to realize that traditional hyperscalers weren't optimized for the budget constraints of early-stage startups. This sparked the idea for nuco.cloud: a decentralized network that connects professional data centers globally to offer compute power at a more accessible price point.They discuss the reality of the AI boom, why infrastructure costs often consume 80% of startup funding, and how decentralized infrastructure (DePIN) provides a secure and compliant alternative to the Big Three.They also discuss:How AI startups can drastically reduce compute costsWhy trust and transparency are key to data security in the cloudWhat the next 3–5 years might hold for AI models and infrastructureHow government grants and smarter infrastructure can empower innovationWill we see a hybrid future where hyperscalers and decentralized clouds work together?  We are Revolgy - a global cloud partner. Our cloud engineers and architects provide professional and managed services for your projects on GCP and AWS. In a nutshell, we help to make life digital-native companies, SMBs and corporates in the cloud easier. Check our website revolgy.com for more information.Make sure to follow Revolgy on Spotify, Linkedin, and X.Thanks a lot for listening, and see you next time!

The 1,000X expansion is historic. We analyze how it affects AI capabilities and company strategy. This episode explores the technical and business ramifications.Get the top 40+ AI Models for $20 at AI Box: ⁠⁠https://aibox.aiAI Chat YouTube Channel: https://www.youtube.com/@JaedenSchaferJoin my AI Hustle Community: https://www.skool.com/aihustleSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of The IT Experts Podcast, Ian Luckett and Stuart Warwick explore why getting to "no" faster strengthens the way you grow your business. This conversation brings real clarity to the habits that shape confident decision making, especially when you want to build a cleaner and more focused MSP sales pipeline. You will hear why many owners feel weighed down by slow moving leads, how that drains energy, and how simple shifts in the way you qualify can transform the shape of your growth rhythm.    Ian and Stuart open with a truth that every MSP will recognise. Sales always sounds simple from the outside, yet the reality feels very different when you are the one carrying the pressure. The MSP sales pipeline often feels full, although most owners know it is filled with names that are unlikely to convert. The desire to keep every lead alive comes from a natural fear of scarcity. When you have a smaller base of clients, each opportunity feels precious. The irony is that this mindset creates friction and slows you down, because you spend time speaking to the wrong people for too long. Ian and Stuart talk about the emotional weight of this and how freeing it can be when you learn to release poor fits earlier.    Stuart shares a story from early in his career which shaped the way he thinks about conversations. He describes reading every sales book he could find and learning one lesson that has stayed with him for decades. The quicker you reach a clear decision, the easier sales becomes. When someone is not the right fit, the next suitable opportunity is already on its way. The MSP sales pipeline becomes stronger when you remove those who do not align with your pricing, your standards or your approach. This mindset gives owners permission to be open, direct, and decisive. It also removes the fear of missing out, because clarity creates space for better prospects.    The conversation moves to confidence. Both hosts explain how confidence is one of the most attractive qualities in any sales process. Prospects want an expert who stands tall, explains things clearly and leads with structure. Ian talks about how this shows up at events and networking conversations. When you know your value, you ask better questions and you guide the discussion in a way that respects your time and theirs. The MSP sales pipeline works best when you feel comfortable enough to ask whether the person in front of you is a right fit now, rather than keeping them in the wings hoping they return one day.     Scripts and prepared questions play a powerful role here. Ian and Stuart highlight how simple prompts can uncover intent quickly. Asking whether something is a now decision or a later decision helps you avoid months of soft chasing. Many MSP owners avoid clarity because they fear hearing something they do not want to hear. Ian compares this to checking your financials. You may feel anxious about seeing the detail, although seeing the truth always helps you make stronger decisions. The MSP sales pipeline becomes healthier when you know where each conversation sits.    The episode also explores how targeting sharpens every stage of sales. When you understand your ideal client profile, you know who you serve best and why. This shapes your questions, your positioning and your confidence. Stuart talks about specialists who focus on accountants or professional services and how this improves every conversation. When your targeting is precise, you get to yes faster without forcing anything. The MSP sales pipeline fills with people who already understand your relevance, which shortens the sales cycle and lifts conversion rates.    Toward the end of the episode, both hosts underline the importance of consistency. When you have a steady rhythm of leads, qualification feels lighter. You feel less attached to every single conversation. This freedom helps you sound clearer, gain trust, and hold stronger boundaries. You say no with ease when someone is not right. This shapes a high-quality MSP sales pipeline that contains engaged prospects who value your advice and want to move forward.    This episode equips you with a practical and confidence building way of thinking about sales. It encourages you to take control, ask better questions, and give your future clients the experience they need from the moment they meet you. When you embrace this approach, you create clarity, shorten your sales cycle and grow with far more ease.    Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

Hi, wir sind Marc & Dave, zwei Unternehmer nach Gründung, Scaleup und EXIT. Wir wollen Wissen und Emotionen weitergeben und treffen uns regelmässig zum virtuellen Ping Pong. Wie damals beim Tischtennis im eigenen Startup

Aujourd'hui, les IA nous répondent. Demain, elles agiront pour nous.Charles Sonigo a compris que la vraie révolution de l'IA ne se joue pas dans les modèles de langage, mais dans leur capacité à interagir avec nos outils.En 2024, après avoir observé des agents IA galérer sur des actions pourtant simples, il se convainc qu'il faut repenser la façon dont l'IA communique avec les services existants.Début 2025, il cofonde Alpic, une startup entièrement dédiée au protocole MCP (Model Context Protocol), qui permet aux agents IA d'utiliser nativement les produits et services web.Dans cet épisode, Charles nous explique ce qu'est MCP, comment il se différencie d'une API traditionnelle, et pourquoi ce protocole pourrait bien devenir une des couches critiques de l'Internet de demain.On parle aussi de sécurité, d'expérience agentique, et des erreurs à éviter quand on conçoit un MCP serveur.————— PARTENARIAT —————Cet épisode est réalisé en partenariat avec NextLevel, qui accompagne les équipes tech dans l'adoption de l'IA et la création de Playbooks IA pour les équipes tech.————— CHARLES SONIGO —————Retrouvez Charles sur LinkedIn : https://www.linkedin.com/in/charles-sonigo-135a4340/Découvrez Alpic : https://alpic.ai————— CHAPITRAGE —————(01:12) Introduction à l'Opinionated(02:32) L'expertise de Charles(03:35) Qu'est-ce qu'un MCP ?(09:09) La différence avec une API traditionnelle(09:46) L'expérience agentique(17:57) Genèse du protocole MCP(19:14) Évolutions du MCP(21:46) Les enjeux de sécurité(34:58) Comment concevoir un MCP ?(49:54) Déploiement et Distribution(52:21) Intégration des MCP Serveurs(01:01:35) Mission d'Alpic et Hébergement(01:03:47) Cas d'Usage de MCP(01:09:27) Sécurité et Confiance dans les MCP(01:11:37) Erreurs et antipatterns des MCP(01:17:57) Ressources pour développeurs————— RESSOURCES —————Protocole MCP (Model Context Protocol)Services de LLM : Le Chat (Mistral), Claude (Anthropic), ChatGPT (OpenAI)Cursor et VS CodeMCP Server utilisés par Charles : GitHub, Sentry, LinearFrameworks d'authentification : Stitch, WorkOS, ScaleKitMCP Inspector (Anthropic)MCP JamCloudflareZillowStreamrootPassport.dev, le sponsor de ce hors-sérieAlpic : plateforme de hosting MCP cofondée par Charles————— 5 ÉTOILES —————Si cet épisode vous a plu, pensez à laisser une note et un commentaire - c'est la meilleure façon de faire découvrir le podcast à d'autres personnes !Envoyez-moi une capture de cet avis (LinkedIn ou par mail à dx@donatienleon.com) et je vous enverrai une petite surprise en remerciement.

In this episode of the IT Experts Podcast, I sit down with the brilliant Marcus Sheridan to unpack one of the biggest questions on every MSP owners mind how to attract endless customers into your MSP in a world that has completely changed the way it buys. This conversation is all about practical action. Marcus and I explore what is really going on in the heads of your buyers, why they now arrive eighty percent of the way through their buying journey before they ever speak to you, and how you can position your MSP as the firm that AI tools and humans are both recommending. If you are serious about growth and you want to understand how The MSP Growth Hub thinking lines up with the They Ask You Answer and Endless Customers approach, this episode will keep you thinking for a very long time.    Marcus starts by calling out what most MSP owners already feel, even if they have not put words to it. Your prospects are now digital first buyers. They want to feel informed, confident, and in control long before they ever book a call. They research on their own, they consume content at volume, they use AI tools, and they are desperate to avoid making a poor decision. The key insight is simple. You need to win the eighty percent of the journey that happens before the contact form. If that learning happens on someone else's site, or inside someone else's content, then that other provider will gain first contact, first conversation and very often the client. At The MSP Growth Hub we see this play out all the time when owners tell us that new clients feel like they already know us, because they have listened to the podcast, downloaded the Ultimate MSP Growth Guide, or spent time inside our content before any sales conversation takes place.    From there Marcus shares the five subjects that every serious buyer researches and that very few MSPs address clearly enough. Pricing and costs, problems and fears, comparisons, reviews including the negative ones, and who is the best at solving a particular problem. Every time a business leader searches for things like best MSP for professional services or reviews of local IT providers, AI and search tools are looking for helpful, honest content that actually answers the question. The MSP Growth Hub approach lines up with this perfectly. Your content has one main job. It needs to educate, de-risk and build trust. We spend time in the episode on the topic that makes most MSPs uncomfortable, the money conversation. Marcus explains that the first question any buyer has is roughly what is this going to cost and that this question acts as the gateway to the rest of the journey. When a website hides pricing, visitors feel frustrated, click away within seconds and carry on searching until they find a provider who will help them understand the drivers of cost and value. That insight alone, if applied with a bit of courage, can transform how your MSP generates leads.    Marcus then shares examples from his own swimming pool company, where a single pricing article that explained what affects the cost of a pool, without giving a rigid one size fits all number, has generated tens of millions in revenue. The lesson for MSPs is clear. You do not need to publish a fixed price list for everything, you need to educate. Explain what drives the investment up or down, why some providers appear cheaper, why others charge more, and what a typical client might expect over the life of the relationship. When you do this openly, you stop commoditising your services, because somebody who reads that kind of content now understands value properly. Tools like pricing estimators and self-service assessments are going to become standard in the MSP space. Marcus talks about how adding a pricing estimator to a site can multiply inbound leads and why early adopters in our industry will gain a massive advantage before this becomes normal. Inside The MSP Growth Hub, we are already seeing appetite from MSP owners to build these types of tools into their marketing and sales funnels, as they realise that buyers expect to get useful answers without needing a call every time.    We also explore how AI will shape who is recommended and who gets ignored. For years the game has been about keeping Google and the human buyer happy. Now AI tools are becoming the layer that sits between the question and the supplier. If your MSP is not producing clear, honest, useful content that addresses the real questions buyers are asking, there is a risk that AI simply does not see you as the expert to recommend. Marcus shares a practical tool at aitrustsignals.com that scores how likely AI is to recommend you, and this lines up perfectly with The MSP Growth Hub philosophy that your digital presence is no longer optional. It is a core asset in your valuation and your growth plan.    For MSP owners who feel overwhelmed at the thought of producing content, Marcus strips away the complexity. He explains how his custom tools inside ChatGPT can generate powerful customer focused titles for your blogs and videos and then gives a very simple rhythm. Take one title a day, pull out your phone, open with a natural question that your client would ask, and answer it in the same way you would if you were sitting with them in a cafe. One take, no over editing, then hand it to someone who can upload and post it across your platforms. Ten minutes a day used in this way can position you as a trusted voice in your niche. At The MSP Growth Hub we are always reminding clients that they do not need television studio production to build trust. They need consistency, clarity, and a focus on the questions that actually keep their clients awake at night.     We round off the conversation by talking about team involvement and the link between content, sales, and leadership. Marcus reinforces a message that we share regularly inside The MSP Growth Hub. Everyone in the business is part of sales and marketing. Subject matter experts on the service desk, in projects, security and account management all hold knowledge that your buyers need to see and hear. A simple monthly rhythm where marketing interview these experts, record short sessions, and turn them into articles, videos, and posts can transform your authority in the market. We also touch on the health of sales cultures in MSPs and why regular sales training, strong discovery skills, and a consultative approach will always matter, even as AI and self-service tools advance.    If you want to take the ideas from this episode and apply them to your own MSP, The MSP Growth Hub has a suite of resources designed to help you build trust, educate your market and generate more of the right leads. Start by grabbing the Ultimate MSP Growth Guide which helps you decide what type of support you need and when. Then take the MSP Mastery quiz which will give you a rapid scan of your business and highlight the one or two areas that will unlock more time, more engaged people, and more high-quality opportunities. As Marcus says in the show, your responsibility as an owner is to stay forward thinking, lean into these changes and lead your market rather than sit on the sidelines.    You can connect with Nicola Moss on her LinkedIn HERE.    Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

This content is for informational and entertainment purposes only, you should not construe any such information or other material as legal, tax, investment, financial, or other advice.----------------------------------------The All Aboard Coalition is a collaborative investment fund created by a group of established venture capital and private equity firms. It aims to raise $300 million by October and begin investing before the end of the year.Unlike early-stage seed funds, this one focuses on companies that already have validated technology and are now ready to expand into full-scale production.It will make equity or convertible equity investments between $100 million and $200 million per company.In simple terms, the All Aboard Coalition is positioning itself to fill the funding gap between early venture capital and large infrastructure financing, helping climate companies move from concept to commercial scale.Read full breakdown. ----------------------------------------Investing in Impact is powered by PIF Advisory — a global services firm empowering startups and enterprises with expert guidance, tailored solutions, and measurable results. Whether you're launching your first venture or scaling globally, PIF Advisory delivers full-cycle support across every core function of your business:Bookkeeping, Accounting & Tax Management – Organized, compliant, and transparent financials managed by licensed professionals (CPAs, CFAs, CMAs, and lawyers) to drive smarter decision-making.Growth & Marketing – Data-driven strategies across branding, web, advertising, CRM, and sales enablement—all optimized for measurable ROI.Outsourced CFO – Flexible financial leadership covering cash flow, forecasting, and strategic planning.Entity Management – Stay compliant and ready for scale with expert corporate governance and compliance support.Operations, HR & Admin – Streamlined infrastructure to boost team efficiency and keep your business running smoothly.IT & Security – Safeguard your data and operations with best-in-class infrastructure, compliance, and protection.Technology Consulting – Build the right tech stack with expert support across NetSuite, QuickBooks, Avalara, and more.Management Consulting – Unlock growth with industry-specific advisory services focused on metrics, operations, and scalability.As a sister company to PIF Capital Management, they also offer clients direct insights into venture capital and access to a global investor network—ranging from individuals to sovereign wealth funds.

Wat zit er vandaag in De 7? Komt er een maximumbedrag dat bedrijfsleiders zichzelf kunnen uitkeren? Het is één van de voorstellen van de federale onderhandelaars in hun zoektocht naar 10 miljard euro besparingen. Onder de werkende bevolking is de kloof tussen wie in België geboren is en wie niet kleiner dan ooit. Hoopgevend nieuws, maar we zijn op veel vlakken wel nog altijd de slechtste van de Europese klas. Wat als je je job in de maakindustrie zou kunnen leren en de kwaliteit zou kunnen controleren met een app? Een Gentse scale-up haalt er nu miljoenen mee op. We praten in deze podcast met de CEO. Host: Roan Van EyckProductie: Lore AllegaertSee omnystudio.com/listener for privacy information.

In this episode of the IT Experts Podcast, we explore why so many MSPs hit a ceiling when it comes to growth and how shifting your marketing mindset from activity to strategy can unlock the next level of success.  I'm joined by THE Nicola Moss, a seasoned marketing leader and founder of The Fractional Marketeer, who works with MSPs to bring structure, credibility and clear direction to their marketing efforts. Nicola has spent years leading marketing functions inside MSPs, so she knows first-hand the challenges that owners face when they try to move from tactical marketing, emails, webinars, and social posts to a true strategic approach that builds long-term business value.  At The MSP Growth Hub, we see this all the time. Many owners tell us they are doing "some marketing" but feel it's not getting traction. They're sending emails, posting online, maybe running the odd event, but it all feels disconnected. Nicola explained that this is where most MSPs sit for far too long, often because marketing isn't their happy place. It feels complicated, time-consuming, and expensive. But as Nicola reminded us, what got you here won't get you there. The habits that got an MSP to a few million in revenue are rarely the ones that will take it beyond that point. To grow, you need to think differently.  Nicola talked about the moment when MSPs start to realise they need a more cohesive approach. That's when things start to feel messy. There's often a marketing assistant, a digital agency, maybe a salesperson, but no one is joining the dots. It becomes fragmented, and without a guiding hand, you end up with activity without impact. This is where having a clear marketing strategy connected directly to your business goals becomes essential.  At The MSP Growth Hub, we help MSPs connect the dots between their commercial plan and their marketing focus. Nicola shared that one of the biggest mindset shifts for MSPs is to start viewing marketing not just as lead generation, but as a way of building transferable value. She made the point that every MSP will eventually exit their business, whether through sale or succession, and that marketing has a direct influence on valuation. A well-defined brand, a consistent message, and clear differentiation all make the business more attractive to both clients and buyers.  We also explored the question of what an effective marketing team should look like. Nicola explained that in smaller MSPs, marketing often starts with an outsourced agency or a junior hire handling basic digital tasks. But as the business grows, it becomes important to have someone internal who understands the company, its values and its customers. Eventually, that person needs strategic guidance to connect all the moving parts: sales, operations, and growth priorities. This is where bringing in a fractional CMO or senior marketing lead can make a huge difference.  At The MSP Growth Hub, we often encourage MSPs to grow their own internal marketing resource but to support them with strategic oversight. Nicola's experience as a fractional CMO mirrors this. She shared how her clients benefit from having someone who isn't just managing an agency but is actually embedded in the business, aligning marketing to outcomes such as revenue growth, client retention, and brand credibility.  A major part of the discussion was about measurement. Marketing can feel hard to measure, especially when some activities build awareness and trust over time. Nicola acknowledged that not everything can be tracked to a spreadsheet, but revenue growth, margin contribution, and progress against the business plan are strong indicators that marketing is doing its job. She also pointed out that marketing and sales should share the same growth targets. Success comes when both teams work together, not in silos.  Another powerful insight came when we talked about the middle of the funnel: the stage between awareness and conversion. Many MSPs are active at the top of the funnel, creating blogs or posting on LinkedIn, and they get referrals at the bottom, but there's a big gap in the middle. Nicola explained that this is where educational webinars, customer advocacy, and community engagement play a huge role. Case studies, client stories and thought leadership all help to build trust and credibility before a sales conversation even begins.   As we wrapped up, Nicola left us with an important reminder. Marketing isn't a nice-to-have. It requires investment, consistency and strategic thinking. The MSPs that succeed are those that move beyond scattergun activity and focus their marketing around clear objectives that support the overall business plan. When marketing, sales and leadership are aligned, growth becomes predictable and sustainable.  At The MSP Growth Hub, we see this shift in action every day. The MSPs that take a more strategic view of their marketing see stronger lead flow, better client retention and ultimately higher valuations when it's time to sell or seek investment. Nicola's insights show that this level of clarity doesn't come from doing more, it comes from thinking smarter, aligning your message with your market, and building a marketing function that truly drives the business forward.  If you're ready to step back and look at your marketing through a more strategic lens, this episode with Nicola Moss is one you won't want to miss. It's a reminder that sustainable growth starts with focus, alignment, and a plan that connects marketing directly to your MSP's long-term goals. You can connect with Nicola Moss on her LinkedIn HERE.  Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

Europe leads the world in discovery — yet too often, its breakthroughs never become global companies.Billions in research funding turn into patents, not products.While others build empires from ideas, Europe risks becoming the world's laboratory — brilliant, but broke.That's the paradox at the heart of this conversation.In this episode, Karl Nehammer, Vice-President of the European Investment Bank (EIB) and former Chancellor of Austria, joins Christian Soschner live at BIO-Europe 2025 to discuss how Europe can turn its world-class science into world-class companies.He shares how leadership forged in crisis can rebuild confidence, competitiveness, and growth — and why every crisis hides an opportunity to start thinking differently.

In this episode, we dug into one of the biggest factors in taking your business to the next stage—whether you're focused on growth or getting ready to sell: keeping your people. Gerry Gadoury with Red Beard Solutions joins us to share insight into what is the secret sauce.When you're growing, retention means stability. It's tough to scale if you're constantly replacing talent. And when you're selling, buyers care just as much about the team as they do about the bottom line. A business with loyal, engaged employees is worth more and makes the transition way smoother.Gerry is a twenty-five year veteran of the Tech Professional Services industry. In that time he has been a recruiter, sales person, manager, consultant, trainer, executive, speaker, author, and business owner. Utilizing that experience Gerry created the Destination Employer Methodology toempower Startup, Scaleup, and early stage companies to consistently Attract, Recruit, and Retain the top-talent they need to fulfill their critical missions. The methodology wasderived from the successful engagement he had with more than 75 early stage companies in empowering them to build highly performant teams. From this experience he wrote the #1 best-selling book, “Destination Employer” and he uses that experience to this day in supporting Startup growth. In addition he created the industry's first CyberSecurity & Tech focused Recruitment & Retention as a Service (RaaS) Platform as well as the Destination Employer Program to assist Government Agency and Private Industry partners with the critical task of sourcing, recruiting, and leading the teams that ensure their success. And doing it in a manner that not only improves their overall Employment Brand but is the most cost effective solution by a wide margin!Contact InformationGerry Gadoury- www.redbeardsol.comBenny Carreon- Velocity Technology Group- benny@velocitytechnology.groupDennis Jackson-WorX Solution- dennisj@worxsolution.com

Entrepreneurs spend years hustling to grow their businesses, but too many leave life-changing wealth on the table simply because they don't know the rules of the exit game. In this episode of BizNinja Entrepreneur Radio, Tyler sits down with private equity expert and author Nick Bradley, who has helped lead more than $5 billion in successful exits, to break down how founders can scale smarter, negotiate better, and prepare themselves emotionally and financially for the biggest moment of their entrepreneurial journey.What You'll Learn• Why founders fail at exits they should win• The real difference between startup founders vs. scale-up builders• How private equity actually works behind closed doors• The two sets of rules in every deal: price vs terms• Why culture and transferable value matter more than you think• How roll-ups and acquisitions multiply valuations quickly• What it means to operate off the buyer's math• How founders can prepare emotionally for losing the CEO hat• Where the biggest growth opportunities are in the next decade Chapters00:00 Welcome to BizNinja & Meet Nick Bradley01:00 Nick's First Business and Early Entrepreneurial Spark03:30 Transition to Corporate and Discovering Private Equity06:00 Why Founders Fear PE and What They Get Wrong09:00 The Emotional Rollercoaster After Selling Your Business11:30 Prize vs Prey: How Buyers Judge Founders14:00 Price vs Terms: The Rules Most Founders Miss17:30 Preparing 12–36 Months Before an Exit19:30 Roll Ups, Arbitrage & Scaling Through Acquisitions23:00 Culture, Vision & Transferable Value in PE Deals26:00 Big Industry Opportunities on the Horizon27:30 Nick's Move to Dubai & Personal Growth28:30 Where to Connect with Nick & Final Takeaways

In this episode of the IT Experts Podcast, I sat down with the brilliant Fiona Challis to separate reality from the noise and give MSP owners a practical route to value. We opened with a simple viewpoint. AI is not a magic fix and it is not a toy to chase. It becomes powerful when it sits on top of clear processes, clean data, and a focused plan.     That theme runs through the whole conversation with Fiona Challis, who has spent recent years enabling partners around enterprise AI and then translating that experience for the MSP world. The result is a set of grounded lessons that help you create capacity, improve client experience, and grow revenue without creating chaos.    We began with the service desk, because it is where most MSPs feel the pain. Fiona Challis drew a helpful line between automation and AI. Many teams still have a backlog of simple automations available inside the tools they already pay for. Tidy those first to free time and reduce firefighting. Once the ground is set, AI can handle a large slice of tier one demand through voice agents and smart triage. A well-trained voice agent can answer calls, qualify the user, create a ticket with the right context, and get it to the correct queue. That single move lowers the noise floor and gives engineers the space to do higher value work. The critical point is that none of this works without basic workflows, decent documentation, and accurate data. Garbage in leads to poor outcomes. A little discipline in process creates a lot of value once you layer in AI.    Sales and marketing came next. Many MSP owners dislike this part of the job and often push it to the bottom of the to do list. AI can carry a heavy load here when used thoughtfully. Fiona Challis explained how an AI SDR can answer inbound calls at all hours, qualify interest, book meetings straight into your calendar, and route non buyers to relevant assets that nurture interest. That removes delay and prevents lead leakage. On outbound and account development, an AI analyst agent can sweep your CRM and contracts to surface missed opportunities across your existing base. We discussed one real world example where this activity revealed more than six hundred thousand pounds of potential from accounts that were already paying the MSP. That kind of return changes the shape of the quarter and gives your team a clear priority list.    Tool choice came up, and we gave a steer that saves time. Do not buy software based on headline price. Measure tools by the hours they give back, the improvement in client experience, and how they help your team perform. Money can be earned again. Time cannot. If one platform removes half of your tier one traffic or cuts proposal cycle time in half, that platform pays for itself many times over.     We then tackled client offerings, with a special focus on Microsoft Copilot. Many MSPs sell the licence and stop there, which leaves clients confused and creates security risk from ad hoc use of multiple AI tools. The fix is simple and valuable. Adopt Copilot inside your own MSP first and create one or two internal champions. Capture the time saved and the outcomes you achieve. Lead with those use cases in your conversations. Follow that with a paid AI or Copilot readiness assessment that checks data hygiene, permissions, workflows, and change readiness.    Fiona Challis has seen MSPs charge meaningfully for this assessment, then package remedial work to clean data, lock down access, and prepare the environment. Once the foundations are set, run a 30-day adoption pilot that targets a visible quick win, like meeting summaries with actions, agent setup for routine tasks, or document drafting for proposals. After the pilot, move into an acceleration phase that adds leaderboards, prompt packs, training rhythms, and light gamification to drive real adoption. The message is simple. You are not selling a licence. You are guiding a transformation that raises productivity, revenue, and experience for users and clients.    A question many owners ask is who delivers all of this. The pathway is not heavy. Your AI SDR filters interest and books the right conversations. Your internal champions run the readiness assessment with a clear checklist. Your engineers deliver the remediation as projects with defined outcomes. Your client success rhythm then tracks adoption and wins. That repeatable sequence turns Copilot from an unprofitable add on into a profitable solution stack that protects your base and attracts buyers who value progress.    Throughout the episode, Fiona Challis emphasised a steady cadence. Create a two-year roadmap across four quadrants, service operations, sales, marketing, and client offerings. Pick one quick win every 30 to 90 days. Implement, measure, and move to the next win. That rhythm stops the noise, builds confidence, and compounds results. It also positions you as a managed AI provider in the eyes of your clients. You become the partner who assesses readiness, remediates risk, aligns workflow, and accelerates adoption with measurable impact.    AI becomes a growth engine when it sits on top of simple process, clean data, and a plan your team can follow. Start inside your business. Automate what you can. Deploy AI where it makes a dent in time and quality. Use AI to make sales and marketing consistent so that your calendar fills with qualified meetings. Become your own best Copilot case study, sell the readiness assessment, deliver the remediation, and lead a visible 30-day pilot that wins hearts and minds. Keep going with an acceleration pack that keeps adoption rising every week. That is the path to scale with confidence.  You can connect with Fiona Challis on her LinkedIn HERE.  Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!     

Professional Builders Secrets brings you an inspiring episode with Rick Moore, Executive Business Coach at APB. In this episode, Rick dives deep into the power of coaching for building company owners and reveals how the right coaching relationship can transform your business into a systemised, profitable, and saleable asset.This episode is sponsored by Apparatus Contractor Services, click the link below to learn more:hubs.ly/Q02mNSsG0INSIDE EPISODE 210 YOU WILL DISCOVER Why coaching is one of the most valuable investments a builder can make How accountability drives lasting change in your business The key traits of builders who succeed with coaching How coaching helps you build certainty, clarity, and a business that works without you and much, much more.ABOUT RICK MOORERick Moore has been at the forefront of steering businesses that have collectively amassed a staggering market capitalisation exceeding $3 billion CDN, served as the CEO of the Canadian division of the world's largest business coaching company, and is the author of “Scale-Up to Sell,” sharing his insights derived from his experiences, and his CEPA designation in exit planning underscores my commitment to guiding ventures towards successful transitions.Connect with Rick: linkedin.com/in/rick-moore-4069383a/TIMELINE 3:19 Rick's journey from private equity to business coaching 6:01 What coaching really means for builders 9:40 How the coaching process works and why accountability matters 16:25 Common reasons builders resist coaching 23:49 The traits of builders who thrive with coaching 31:44 How knowing your numbers gives you certainty and controlLINKS, RESOURCES & MOREAPB Website: associationofprofessionalbuilders.comAPB Rewards: associationofprofessionalbuilders.com/rewards/APB on Instagram: instagram.com/apbbuilders/APB on Facebook: facebook.com/associationofprofessionalbuildersAPB on YouTube: youtube.com/c/associationofprofessionalbuilders

In this episode of The SaaS Revolution Show, recorded live at SaaStock Europe, Jonathan Chemouny (GTM Europe, ElevenLabs) and Alex Theuma (Founder & CEO, SaaStock) take you behind the scenes of one of the world's fastest-growing AI startups. You'll hear how ElevenLabs builds go-to-market like a startup within a startup: - Why moving fast is their key differentiator - Their mindset and approach to experimentation and pipeline growth - How removing “distractions” like job titles fosters team alignment - Why assembling a high-performing team begins with the hiring process - What's working in their current GTM motion and how they use their own tech to drive it - Jonathan's personal AI stack and what's next for ElevenLabs' GTM engine

Ian begins by reflecting on how mindset shapes outcomes. He shares how his own transformation began during long commutes to Heathrow Airport years ago, when he discovered the power of self-belief through learning from leaders like Tony Robbins. That journey sparked a shift in perspective, from being an employee to building a business owner mindset. The lesson is simple but profound: your body listens to what your mind tells it. If you believe you can achieve something, you probably will. If you believe you cannot, that becomes your reality too. Many MSP owners, as Ian points out, didn't plan to become business leaders. Most began as technicians who happened to grow into ownership. They excel at problem-solving for clients but often struggle to apply the same logic to their own growth. The result is self-doubt, limited belief, and a feeling of being stuck. Ian reminds listeners that personal growth must come before business growth. This is why The MSP Growth Hub focuses heavily on developing leadership confidence alongside commercial strategy. As Ian says, “We help businesses grow, but we have to grow you first.” He challenges MSP owners to recognise how their words shape their world. The language they use, especially the quiet, internal language, determines what they act on and what they avoid. Phrases like “I don't have time,” or “I'm not cut out for leadership,” are not statements of fact but instructions to the brain that shut down opportunity. Replacing them with more empowering language such as “I need to prioritise my thousand-pound tasks” immediately shifts focus from limitation to action. A key insight Ian shares is that environment matters just as much as mindset. The people you surround yourself with influence your standards, your energy, and your belief in what's possible. He reminds MSPs that they become the average of the five people they spend the most time with. If you constantly engage with people who complain about what cannot be changed, you absorb that energy. Surround yourself instead with people who inspire you, who push boundaries, and who live by example. This is the community The MSP Growth Hub strives to create: one built on encouragement, accountability, and shared ambition. Ian also reflects on the role of leadership in overcoming self-doubt. Many MSP owners still hold on to the idea that they must do everything themselves. This belief not only causes burnout but also prevents the team from stepping up. He encourages owners to delegate more, even if that means allowing others to complete tasks to 80 percent of your standard. Good is often good enough when it frees up your time to focus on strategic, high-value work. A business grows faster when the owner stops being the bottleneck. He highlights the importance of language within leadership. The way an MSP owner communicates sets the tone for the whole organisation. Team members mirror what they see. If the leader walks in with low energy or frustration, the team absorbs it. But if the leader models calm confidence, focus, and positivity, that mindset ripples through the business. Ian uses the concept of the “shadow of the leader” to describe this effect and urges MSP owners to become conscious of the influence they carry every day. Practical tools also come into play. Ian recommends using DISC profiling to understand how different personalities work and communicate within a team. Knowing who thrives on detail, who leads naturally, and who needs space to create helps prevent tension and improves collaboration. He also advises journaling weekly wins as a habit. This reflection process helps leaders recognise how far they've come, reinforces confidence, and resets their mindset for the next challenge. Throughout the episode, Ian brings together mindset and action in a way that is both motivational and practical. He reminds MSP owners that affirmations and belief alone are not enough. They must be followed by structure, discipline, and consistent action. Change begins by catching negative language in the moment and reframing it into something constructive. It continues through small daily habits that reinforce confidence and leadership presence By the end of the episode, the message is clear: change your language, change your business, change your life. Belief fuels behaviour, and behaviour drives results. Every MSP owner has the potential to lead with strength and clarity, but it starts with internal dialogue. The silent language you use can either keep you stuck or propel you forward. This episode is a reminder that success begins between your ears. When you build a habit of positive language, surround yourself with the right people, and empower your team to take ownership, you create the foundation for sustainable MSP growth. Whether you are aiming for your first million or scaling towards five, the mindset principles shared here are the groundwork for everything that follows. Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon! 

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Tyler lays out why he still self-performs—from demo and drainage to framing and trim—and where he draws the line with subs, risk, and bandwidth. We get into scaling by margin instead of volume, keeping quality tight when you're the one on the tools, and how to make a good living without taking the belt off. Show Notes:  00:00 Keep the belt on and make a living 02:01 Screened porch demo grading and concrete sub 05:16 Framing plan and roof timing 09:43 One job at a time and scale by margin 15:51 Frame to finish pride and profit 20:31 Back to craft and flying the self performer flag Video Version:  https://youtu.be/4n6Kb0WACPA   Partners:  Andersen Windows Buildertrend Harnish Workwear  Use code H1025 and get 10% off their H-label gear   The Modern Craftsman: linktr.ee/moderncraftsmanpodcast Find Our Hosts:  Nick Schiffer  Tyler Grace  Podcast Produced By: Motif Media

AP correspondent Charles de Ledesma reports Gaza's aid distribution sites during the Israel-Hamas ceasefire.

1. Control through clarity  When your business starts growing faster, the natural reaction is to hold on tighter. You try to stay in every detail because it feels safer. The problem is that this habit quickly turns you into the bottleneck.  The solution is targeted delegation supported by simple and clear processes. I encourage MSP leaders to split their work into three levels. The first level is low-value work that an assistant or automation can handle. The second level is management work that belongs to team leaders who take responsibility for outcomes. The third level is strategic work where you think, decide, and set the direction of the business. When you move the low-value work off your plate, you free up space for the tasks only you can do. At The MSP Growth Hub, we coach this every week because most breakthroughs begin with this single decision. If it is a ten-pound task, automate it or assign it. If it is leadership, delegate it with trust and clarity. If it is strategic, book it in your diary and protect that time. This step alone moves owners out of the weeds and starts a chain reaction that leads to MSP success. 2. Energy before efficiency  True MSP success does not come from working longer hours or pushing through with caffeine and willpower. It comes from leading with energy and clarity. Many business owners push through exhaustion for months and wonder why their judgement slips and patience fades. The MSPs that sustain long-term success treat health as part of the business plan. They sleep properly, take breaks, exercise, and protect their recovery time. They plan holidays early, share the load with capable teams, and use metrics to stay out of constant firefighting. A tired leader makes slow and reactive choices. A rested leader sets one clear priority, communicates it well, and allows the system to deliver results.  3. Build a culture that carries weight  Your team will always mirror your energy. If you appear frantic, they will behave the same way. If you hold back decisions, they will queue at your door. The fix is leadership with clarity and trust.  Share the vision of the business and make sure every team member knows what success looks like. Place your strongest people in the areas where they have the biggest impact. Coach the middle performers to raise their standard and move on those who are not aligned. When the right people own the right roles, delivery becomes smoother, projects complete on time, and clients feel well looked after.  4. Make numbers visible  When pressure rises, your feelings can lie to you, but your numbers will always tell the truth. Build a weekly one-page dashboard that covers tickets, project milestones, sales pipeline, client satisfaction, and team capacity. Review it at the same time every week. When all the numbers are on track, take time to rest. When one number starts to slip, focus on it until it returns to normal. This rhythm keeps your business stable and your mind clear. Leaders who manage from a simple, visible scorecard protect both their profits and their peace of mind.  5. Plan thinking time  The most successful MSP owners schedule time to work on the business, not just in it. Create ninety-minute blocks each week to review progress, improve processes, and remove friction. Invite a team leader into one of these sessions and ask them to improve one small step in a key process. Document the change and share it with the wider team. Over time, you will remove dozens of small frustrations that waste hours. Many owners find this habit alone frees up their evenings and restores their balance.  6. Protect your downtime  Book your holidays in advance and treat them with the same importance as a major client project. Two weeks before you go, run a readiness drill. Confirm who covers what, check all access and systems, and prepare client communications. When you do this, the team gains confidence, clients feel secure, and you return refreshed and ready to make sharper decisions. Success without structure eventually damages well-being and client experience. Structure with heart delivers both growth and calm.  So this week, make it practical. Move one low-value task off your plate. Build one simple dashboard to review each Friday. Schedule one ninety-minute strategy block. Share one clear expectation with a team member and give them space to meet it.  At The MSP Growth Hub, we have seen these habits transform owners from busy to balanced and unlock real MSP success. If this episode resonated with you, reach out and tell us where growth has started to pinch your time or energy. The team and I can help you install the systems that protect performance and reduce stress.  You deserve an MSP that serves clients brilliantly, creates opportunities for your people, and gives you the freedom to enjoy the life you are building. That is what true MSP success looks like. Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy. Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

What happens when the most complex molecules in biotech meet the organizational challenge of managing 300+ analytical scientists? The answer lies not just in the science, but in building systems that turn technical complexity into reliable delivery.In Part 2 of our deep dive with Amanda Hoertz, VP of Analytical and Formulation Sciences at KBI Biopharma, we shift focus from the molecular intricacies of ADCs to the operational mastery required to scale analytical development across multiple sites. Amanda reveals how her team achieves consistency across hundreds of scientists while maintaining the agility to pivot priorities in real time when critical programs need emergency support.This isn't just about managing people; it's about architecting systems that preserve institutional knowledge, accelerate method transfer, and deliver results when regulatory deadlines loom.What you'll discover:Seamless Project Handoffs Without Knowledge Loss: How KBI's stable team assignments eliminate the costly learning curves that plague most CDMO relationships, ensuring your molecule expertise stays with your program from development through commercial manufacturing.Organizational Scale Without Operational Chaos: The decision tree and layered reporting structure that allows 200+ analysts at a single site to function as a coordinated force, capable of rapid reprioritization and flood-level resource deployment when programs reach critical status.Digital Transformation That Actually Works: Beyond the automation buzzwords, Amanda walks through the practical realities of LIMS/ELN implementation, audit-compliant systems, and machine learning databases that transform raw data into defensible, actionable insights for complex biologics.Whether you're evaluating how analytical capabilities scale with program complexity, or seeking practical insights into leading technical teams through digital transformation, this episode delivers the operational intelligence that separates successful ADC programs from expensive failures.Connect with Amanda Hoertz:LinkedIn: www.linkedin.com/in/amanda-hoertz-3aba605KBI Biopharma: www.kbibiopharma.comKBI Portal: www.standalone.kbi.bioNext step:Book a 20-minute call to help you get started on any questions you may have about bioprocessing analytics: https://bruehlmann-consulting.com/call

What if the key to unlocking ADC manufacturing success lies in abandoning the platform mindset entirely?Antibody-drug conjugates represent biotech's most promising weapon against cancer: precision-targeted therapeutics that deliver cytotoxic payloads directly to tumor cells while sparing healthy tissue. But beneath the clinical promise lies a manufacturing reality that's rewriting the rules of bioprocess development, demanding analytical strategies that most CDMOs simply aren't equipped to handle.In this deep-dive episode, David Brühlmann sits down with Amanda Hoertz, Vice President of Analytical and Formulation Sciences at KBI Biopharma, where she oversees 300+ scientists across the mammalian network. Amanda's team has cracked the code on some of the industry's most challenging ADC programs, achieving a remarkable 93% batch success rate by rejecting cookie-cutter approaches in favor of molecule-specific development strategies.What you'll discover:The Platform Fallacy: Why treating ADCs like standard monoclonals is costing companies millions and months of development time, and the bespoke analytical framework that's changing everything.Cytotoxic Payload Management: From free drug analysis to employee safety protocols, Amanda reveals the hidden complexities of handling molecules designed to kill cells, including the specialized facilities and analytical methods required for GMP manufacturing.Charge Heterogeneity Mastery: The analytical method that "keeps Amanda up at night," and the development strategies her team uses to achieve robust separation and qualification across multiple sites and analysts.This episode delivers the technical depth and strategic insights that bioprocess engineers need to navigate ADC development successfully. Whether you're evaluating CDMO partnerships, optimizing analytical methods, or scaling complex conjugates, Amanda's proven strategies will transform your approach to these game-changing therapeutics.Ready to master the analytical complexities that make or break ADC programs?Connect with Amanda Hoertz:LinkedIn: www.linkedin.com/in/amanda-hoertz-3aba605KBI Biopharma: www.kbibiopharma.comKBI Portal: www.standalone.kbi.bioNext step:Book a 20-minute call to help you get started on any questions you may have about bioprocessing analytics: https://bruehlmann-consulting.com/call

Michael Walsh has seen it all: business owners who hit seven or eight figures, only to find themselves trapped by stress, shrinking margins, and a team that leans too hard on their shoulders. As a business consultant and author of "Freedom by Design," Michael helps entrepreneurs break free from the grind, outgrow their limitations, and rediscover the joy in their businesses. In this episode, Michael shares why so many companies get stuck after early success, the hidden problems that hold leaders back, and why putting people before structures is the key to sustainable growth. You'll learn how to identify invisible barriers, empower your team, and build a business that gives you freedom—not just more work. Michael's real-world stories and actionable advice will help you rethink leadership, create killer teams, and build a company that works for you. Quotes: “As your company grows, problems change but often stem from systems and human behavior.” “When structures outweigh people, employees become cogs. People are the heart of any service business.” “Build structures that empower people, and both your team and business thrive sustainably.” Resources: Connect with Michael Walsh on LinkedIn Visit Michael Walsh on Amazon Walsh Business Growth Institute

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The reality is that many MSPs grow through referrals and good account management. That, in itself, is not a bad thing, but when the business matures, you can find yourself in a position where a single client represents 30, 40, even 50 percent of your revenue. They may also be one of your most profitable accounts, so the dependency is even greater. If that client gets bought, merges, or decides to build an internal IT team, you are left exposed. Worse still, if they go bust, you're not only losing revenue but also carrying the burden of licences, subscriptions, and staff wages with no way to cover them. This is the sort of chain reaction that can force redundancies, damage your confidence, and undo years of hard work building your technical team. It is not only about operational pain either. From a valuation perspective, client concentration is a red flag. Any potential investor or acquirer will be put off if they see that one client represents too much of your turnover. Even if your profitability is strong, your valuation can collapse overnight if this risk is present. That's why managing concentration is so critical for an MSP that is serious about scaling and building long-term transferable value. So, what can you do about it? The first step is to track revenue concentration carefully. Aim to keep any single client below 20 to 25 percent of your total turnover. This doesn't mean you stop growing your large accounts, but it does mean you must actively nurture your smaller ones and bring in new larger clients to redress the balance. You also need to analyse profitability per client. Turnover is misleading if it is not supported by strong margins. A noisy client that consumes excessive service desk time may actually be one of your least profitable accounts, while a quieter one that steadily pays and adopts more of your stack could be a star performer. Break it down across support, subscriptions, projects, and hardware so you have a clear picture of where your profit truly sits. Building a growth plan around your client base is another powerful move. Upselling, cross-selling, and what's often called whitespace selling can transform profitability without chasing new business. List your services against each client and see where the gaps are. Many MSPs overlook this because they are too busy firefighting, yet it's one of the easiest ways to improve efficiency and increase turnover. Selling to people who already trust you will always be more effective than chasing cold prospects. Marketing plays a huge role here too. You cannot afford to stop and start your Marketing activity whenever you feel the pressure. Consistency is everything. Building a new client runway takes time and energy, and it is the only way to create predictable growth. The credibility, trust, and authority that comes with effective Marketing doesn't happen overnight, but once the engine is working it gives you resilience when a client leaves. Too many MSPs wait until they are in crisis mode to switch Marketing back on, only to find that it's far too late to plug the gap.  Account management also needs to be taken seriously. Strong client relationships not only increase revenue but also help you spot risks early. Assigning account managers means you have people acting as the eyes and ears of the business, looking for new opportunities and changes in client circumstances. Focus your attention on accounts that are profitable and likely to grow. Sometimes the small clients today are the ones that explode tomorrow, and you want to be there when they do.  Once you start putting these practices into place, the benefits compound. You sleep better at night because you're no longer reliant on one client to keep the lights on. You build predictable growth because your Marketing engine is consistent, and your client portfolio is balanced. You increase your valuation because you're spreading risk and demonstrating resilience. Most importantly, you gain the confidence to invest in your people, in automation, and even in acquisitions that can further dilute your concentration risk.  The message here is simple: don't let one client hold your business hostage. Analyse your profitability, manage your client concentration, keep your Marketing consistent, and strengthen your account management. When you do this, you protect your business, protect your team, and create the foundation to scale on your terms. This is how you build a business that works for you rather than you for it.  That's what this episode of the IT Experts Podcast is all about. It's not about fear, it's about taking control. Because the sooner you address this risk, the stronger and more valuable your MSP will become.  Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

As a ceasefire holds in Gaza, Palestinians return to ruins and aid groups push to scale up deliveries. The AP's Jennifer King reports.

UN Secretary-General Antonio Guterres has said the world body is ready to scale up humanitarian relief to Gazans following the announcement of a ceasefire deal.

Welcome back to EUVC Live in Malmö, where we bring you unfiltered conversations with the voices shaping Europe's venture ecosystem.In this session, Nick de la Forge, Partner at Planet A Ventures, takes the stage to share insights from an eye-opening field trip through China's climate and hardware startup ecosystem.Nick's story begins with a simple question: what if we're wrong about China's advantage? — and ends with a humbling realization of just how fast and how efficiently the world's largest manufacturing ecosystem now moves.Joined by fellow investors from 2150, Energy Impact Partners, and Compass, Nick toured factories, startups, and hyperscalers like CATL and BYD, witnessing firsthand what “scale” really looks like. The takeaway? Europe's biggest competitor isn't just cheaper — it's faster, leaner, and far more integrated.

In this episode, I'm talking to the entrepreneurs who want to grow beyond just “getting by.” If you want your business to be an entity that runs without you like Walmart, Apple, or Amazon you've got to get certain things locked in first. I'm sharing the three key elements every business needs in place before you even think about scaling. These are the foundations that keep a business running strong, no matter the industry or current size. Let's break it down so you can build something that lasts. Show Notes:   [02:23]#1 Communication.  [09:53]#2 Organization. [19:11]#3 Process. [26:40]Recap Episodes Mentioned: 2995: How To "Scale-Up" Your Life 2088: Do Things That Don't Scale 1101: Codification Of Your Knowledge Next Steps:

Today's Flashback Friday episode is from #722 thats originally aired on March 25, 2024. Darin Davis is an industry leader, real estate entrepreneur, and founder of Club Capital and brings over two decades of industry leadership and more than $1bn of sponsored real estate projects. He excels in navigating market shifts and guiding investors to exceptional returns, even in times of uncertainty like we're facing today. Aside from his real estate endeavors and in partnership with his two children, he launched The Never Quit Initiative, which is a 501(c)(3) non-profit organization. The Never Quit Initiatives mission is to broadly educate young adults on the power of passive cash flow for income and prepare financially for a potential crisis in healthcare costs. Highlights: 8:45 - Making Deals w/ H.U.D. 13:53 - Multi-Family Sector Strengths 21:26 - How To Vet Sponsors 23:31 - Multi-Family Sector Weaknesses 33:38 - Dividing A Clubhouse / Amenities Quote: "It's good that I didn't know what I was doing - If I did, I would have panicked and done nothing." Connect with Darin: clubcapital.co/investing    Recommended Resources: Accredited Investors, you're invited to Join the Cashflow Investor Club to learn how you can partner with Kevin Bupp on current and upcoming opportunities to create passive cash flow and build wealth. Join the Club! If you're a high net worth investor with capital to deploy in the next 12 months and you want to build passive income and wealth with a trusted partner, go to InvestWithKB.com for opportunities to invest in real estate projects alongside Kevin and his team.  Looking for the ultimate guide to passive investing? Grab a copy of my latest book, The Cash Flow Investor at KevinBupp.com.  Tap into a wealth of free information on Commercial Real Estate Investing by listening to past podcast episodes at KevinBupp.com/Podcast.