Podcasts about Scale up

Hi, wir sind Marc & Dave, zwei Unternehmer nach Gründung, Scaleup und EXIT. Wir wollen Wissen und Emotionen weitergeben und treffen uns regelmässig zum virtuellen Ping Pong. Wie damals beim Tischtennis im eigenen Startup

Professional Builders Secrets brings you an inspiring episode with Rick Moore, Executive Business Coach at APB. In this episode, Rick dives deep into the power of coaching for building company owners and reveals how the right coaching relationship can transform your business into a systemised, profitable, and saleable asset.This episode is sponsored by Apparatus Contractor Services, click the link below to learn more:hubs.ly/Q02mNSsG0INSIDE EPISODE 210 YOU WILL DISCOVER Why coaching is one of the most valuable investments a builder can make How accountability drives lasting change in your business The key traits of builders who succeed with coaching How coaching helps you build certainty, clarity, and a business that works without you and much, much more.ABOUT RICK MOORERick Moore has been at the forefront of steering businesses that have collectively amassed a staggering market capitalisation exceeding $3 billion CDN, served as the CEO of the Canadian division of the world's largest business coaching company, and is the author of “Scale-Up to Sell,” sharing his insights derived from his experiences, and his CEPA designation in exit planning underscores my commitment to guiding ventures towards successful transitions.Connect with Rick: linkedin.com/in/rick-moore-4069383a/TIMELINE 3:19 Rick's journey from private equity to business coaching 6:01 What coaching really means for builders 9:40 How the coaching process works and why accountability matters 16:25 Common reasons builders resist coaching 23:49 The traits of builders who thrive with coaching 31:44 How knowing your numbers gives you certainty and controlLINKS, RESOURCES & MOREAPB Website: associationofprofessionalbuilders.comAPB Rewards: associationofprofessionalbuilders.com/rewards/APB on Instagram: instagram.com/apbbuilders/APB on Facebook: facebook.com/associationofprofessionalbuildersAPB on YouTube: youtube.com/c/associationofprofessionalbuilders

In this episode of The SaaS Revolution Show, recorded live at SaaStock Europe, Jonathan Chemouny (GTM Europe, ElevenLabs) and Alex Theuma (Founder & CEO, SaaStock) take you behind the scenes of one of the world's fastest-growing AI startups. You'll hear how ElevenLabs builds go-to-market like a startup within a startup: - Why moving fast is their key differentiator - Their mindset and approach to experimentation and pipeline growth - How removing “distractions” like job titles fosters team alignment - Why assembling a high-performing team begins with the hiring process - What's working in their current GTM motion and how they use their own tech to drive it - Jonathan's personal AI stack and what's next for ElevenLabs' GTM engine

How I Built a 7-Figure Crypto Portfolio in 7-Steps (Free Training), Watch Here.In this episode, Ben and Bergs get real about hyper-scaling from 8 to 18 people, consecutive 7-figure months, and the growing pains that come with building a world-class crypto research company. You'll hear how they handle org comms, delegation, hiring A-graders, and fixing systems that break at scale while staying true to a no-BS mission in a hype-driven industry.A practical behind-the-scenes look at scaling fast without losing your values. If you're building a team or want a clearer view of what it takes to grow, this one will help.We go over:◻️ How we went from 8 → 18 team members and kept the wheels on◻️ The shift from “do everything” to delegation, org comms, and cadence◻️ Scaling customer onboarding, support, and media without compromising quality◻️ Hiring and developing A-graders, managing stress, and staying mission-focusedCollective Shift:Weekly newsletter: https://collectiveshift.io/newsletter/Ben & Bergs:Apple Podcasts: https://podcasts.apple.com/us/podcastSpotify: https://open.spotify.com/show/5xir3V8Instagram: https://www.instagram.com/benandbergs/TikTok: https://www.tiktok.com/@benandbergsBen's Socials:X/Twitter: https://x.com/bensimpsonauLinkedIn: https://www.linkedin.com/in/bensimpsonau/ Instagram: https://www.instagram.com/bensimpsonau/TikTok: https://www.tiktok.com/@bensimpsonauBerg's Socials:X/Twitter: https://x.com/BabyBackBerg LinkedIn: https://www.linkedin.com/in/aberghuber/ ———Disclaimer: We are not Financial Advisors. All opinions expressed by Collective Shift representatives and/or guest/s in this video are intended for informational purposes only and should not be treated as investment or financial advice of any kind. Any information provided during the video is general in nature and does not take into account the viewers' specific circumstances. Collective Shift and its individual team members are not liable to the viewer or any other party for the viewer's use of, or reliance on, any information received, directly or indirectly, from the video in any circumstances.The viewer should always:1. Conduct their own research;2. Never invest more than they are willing to lose; and3. Obtain independent legal, financial, taxation and/or other professional advice in respect of any decision made in connection with this video.

I'm Granger Forson, and you can find me at www.bizsmart-gloucestershire.co.uk or on LinkedIn. In this episode of ScaleUp Radio, I'm joined by Harry Shearer, co-founder of Shearer Associates, a Gloucestershire-based finance recruitment firm that's built its success on relationships, trust, and a strong local ethos.   Harry shares how he and his mum, Claire, turned a simple “why not give it a go?” conversation in their garden into a thriving recruitment business serving Gloucestershire, Worcestershire and Herefordshire. Their approach is refreshingly personal in a world increasingly driven by KPIs and quick wins.   Throughout our conversation, Harry reveals how Shearer Associates focuses on long-term partnerships, not transactions, and how that authenticity has become their defining advantage. We also explore how being small and family-run allows them to stay agile, adaptable and deeply connected to their community.   Harry talks openly about the early challenges of balancing the excitement of growth with staying disciplined in the business fundamentals, from cashflow to marketing. You'll hear how structure, systems and the Pomodoro method keep him grounded and productive, even when the to-do list feels endless.   Finally, Harry shares his reflections on leadership, learning from his mum's wisdom, and how authenticity on platforms like LinkedIn can transform client engagement. It's an inspiring story of humility, experimentation and growth, one that perfectly embodies the spirit of “Fix what bugs you” and “Just do it and find out.”   To ensure you don't miss any inspirational future episodes do subscribe to ScaleUp Radio wherever you like to listen to your podcasts. Also, you can nominate a guest for ScaleUp Radio if you know someone with an interesting ScaleUp story – you can find how in the show notes. So, let's now dive into the inspiring journey of authenticity, trust and growth with Harry Shearer.   Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.   If you would like to be a guest on ScaleUp Radio, please click here: https://bizsmarts.co.uk/scaleupradio/kevin   Book a call with Granger - 30 minutes value add conversation for Business owners with Staff. https://api.goexela.com/widget/bookings/catchupgrangerugx7zl   You can get in touch with Kevin & Granger here: kevin@biz-smart.co.uk grangerf@biz-smart.co.uk   Kevin's Latest Book Is Available!   Drawing on BizSmart's own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - https://www.esusgroup.co.uk/ Harry can be found here: https://www.shearerassociates.co.uk/   Resources: Building A Story Brand by Donald Miller - https://uk.bookshop.org/p/books/building-a-storybrand-clarify-your-message-so-customers-will-listen-donald-miller/4099240?ean=9781400201839&next=t Atomic Habits by James Clear - https://uk.bookshop.org/p/books/atomic-habits-the-life-changing-million-copy-1-bestseller-james-clear/2458373?ean=9781847941831&next=t&next=t Brick - https://getbrick.app/ Outlook - https://outlook.live.com/ Brand Fathers podcast - https://open.spotify.com/show/2wgTQ7mXBngdiNzcJ2cUJZ Modern Wisdom podcast - https://chriswillx.com/podcast/

Ian begins by reflecting on how mindset shapes outcomes. He shares how his own transformation began during long commutes to Heathrow Airport years ago, when he discovered the power of self-belief through learning from leaders like Tony Robbins. That journey sparked a shift in perspective, from being an employee to building a business owner mindset. The lesson is simple but profound: your body listens to what your mind tells it. If you believe you can achieve something, you probably will. If you believe you cannot, that becomes your reality too. Many MSP owners, as Ian points out, didn't plan to become business leaders. Most began as technicians who happened to grow into ownership. They excel at problem-solving for clients but often struggle to apply the same logic to their own growth. The result is self-doubt, limited belief, and a feeling of being stuck. Ian reminds listeners that personal growth must come before business growth. This is why The MSP Growth Hub focuses heavily on developing leadership confidence alongside commercial strategy. As Ian says, “We help businesses grow, but we have to grow you first.” He challenges MSP owners to recognise how their words shape their world. The language they use, especially the quiet, internal language, determines what they act on and what they avoid. Phrases like “I don't have time,” or “I'm not cut out for leadership,” are not statements of fact but instructions to the brain that shut down opportunity. Replacing them with more empowering language such as “I need to prioritise my thousand-pound tasks” immediately shifts focus from limitation to action. A key insight Ian shares is that environment matters just as much as mindset. The people you surround yourself with influence your standards, your energy, and your belief in what's possible. He reminds MSPs that they become the average of the five people they spend the most time with. If you constantly engage with people who complain about what cannot be changed, you absorb that energy. Surround yourself instead with people who inspire you, who push boundaries, and who live by example. This is the community The MSP Growth Hub strives to create: one built on encouragement, accountability, and shared ambition. Ian also reflects on the role of leadership in overcoming self-doubt. Many MSP owners still hold on to the idea that they must do everything themselves. This belief not only causes burnout but also prevents the team from stepping up. He encourages owners to delegate more, even if that means allowing others to complete tasks to 80 percent of your standard. Good is often good enough when it frees up your time to focus on strategic, high-value work. A business grows faster when the owner stops being the bottleneck. He highlights the importance of language within leadership. The way an MSP owner communicates sets the tone for the whole organisation. Team members mirror what they see. If the leader walks in with low energy or frustration, the team absorbs it. But if the leader models calm confidence, focus, and positivity, that mindset ripples through the business. Ian uses the concept of the “shadow of the leader” to describe this effect and urges MSP owners to become conscious of the influence they carry every day. Practical tools also come into play. Ian recommends using DISC profiling to understand how different personalities work and communicate within a team. Knowing who thrives on detail, who leads naturally, and who needs space to create helps prevent tension and improves collaboration. He also advises journaling weekly wins as a habit. This reflection process helps leaders recognise how far they've come, reinforces confidence, and resets their mindset for the next challenge. Throughout the episode, Ian brings together mindset and action in a way that is both motivational and practical. He reminds MSP owners that affirmations and belief alone are not enough. They must be followed by structure, discipline, and consistent action. Change begins by catching negative language in the moment and reframing it into something constructive. It continues through small daily habits that reinforce confidence and leadership presence By the end of the episode, the message is clear: change your language, change your business, change your life. Belief fuels behaviour, and behaviour drives results. Every MSP owner has the potential to lead with strength and clarity, but it starts with internal dialogue. The silent language you use can either keep you stuck or propel you forward. This episode is a reminder that success begins between your ears. When you build a habit of positive language, surround yourself with the right people, and empower your team to take ownership, you create the foundation for sustainable MSP growth. Whether you are aiming for your first million or scaling towards five, the mindset principles shared here are the groundwork for everything that follows. Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon! 

Hi, wir sind Marc & Dave, zwei Unternehmer nach Gründung, Scaleup und EXIT. Wir wollen Wissen und Emotionen weitergeben und treffen uns regelmässig zum virtuellen Ping Pong. Wie damals beim Tischtennis im eigenen Startup

Steve Harvey Morning Show Online: http://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

Les dark patterns sont des techniques de design qui manipulent les utilisateurs de manière subtile pour les inciter à effectuer des achats ou des actions sans qu'ils en aient conscience.Par exemple, les réseaux sociaux sont criblés de dark patterns. Avec des mécanismes tels que le scroll infini ou le système de récompense basé sur les likes, tout est fait pour maintenir l'attention des utilisateurs et encourager une consommation excessive.On tente de définir la frontière entre un design qui optimise l'expérience utilisateur et un design qui devient manipulateur. Et bien sûr, on souligne l'importance d'une approche éthique du design.Dans cet extrait, on évoque les points suivants :➡️ Dark patterns ou comment pousser l'utilisateur à l'achat➡️ Frontière entre design efficace et manipulation➡️ Comment créer et promouvoir un design plus éthique➡️ Les dark patterns utilisés par les réseaux sociauxRetrouvez Paul :Sur LinkedIn : https://www.linkedin.com/in/paul-terrasson-duvernon/Sur Substack : https://thethinkinggallery.substack.com/Si cet épisode vous a plu, pensez à laisser une note et un commentaire - c'est la meilleure façon de faire découvrir le podcast à d'autres personnes !Envoyez-moi une capture de cet avis (LinkedIn ou par mail à dx@donatienleon.com) et je vous enverrai une petite surprise en remerciement.

Lange Tafel September Editie: Tijdens onze Lange Tafel-events gaat Gen Z'er Lorenz Streffer van Podcast for Talent in gesprek met onze deelnemers die net zoals wij op zoek zijn naar wat het Goede doen op de werkplek betekent. Hij legt hen verrassende vragen voor waar veel startend talent mee rondlopen.

Tyler lays out why he still self-performs—from demo and drainage to framing and trim—and where he draws the line with subs, risk, and bandwidth. We get into scaling by margin instead of volume, keeping quality tight when you're the one on the tools, and how to make a good living without taking the belt off. Show Notes:  00:00 Keep the belt on and make a living 02:01 Screened porch demo grading and concrete sub 05:16 Framing plan and roof timing 09:43 One job at a time and scale by margin 15:51 Frame to finish pride and profit 20:31 Back to craft and flying the self performer flag Video Version:  https://youtu.be/4n6Kb0WACPA   Partners:  Andersen Windows Buildertrend Harnish Workwear  Use code H1025 and get 10% off their H-label gear   The Modern Craftsman: linktr.ee/moderncraftsmanpodcast Find Our Hosts:  Nick Schiffer  Tyler Grace  Podcast Produced By: Motif Media

AP correspondent Charles de Ledesma reports Gaza's aid distribution sites during the Israel-Hamas ceasefire.

En moins de 10 ans, LeHibou s'est imposé comme l'un des leaders du freelancing IT en France — 120 000 freelances, 112M€ de chiffre d'affaires, +40 % de croissance et une entrée dans le Next40.Comment bâtir une machine commerciale qui allie technologie, data et culture de la performance ?Comment scaler sans perdre son ADN ?Et comment un CEO non-tech peut-il diriger une entreprise full IT avec succès ?Dans cet épisode, vous découvrirez :Les trois leviers qui ont fait décoller la croissance de LeHibouLe rôle du CEO comme premier commercialLa manière dont Christophe structure la performance autour du collectif et du mentalSa vision du futur de la vente et du freelancing en EuropeUn échange inspirant pour tous les dirigeants et directeurs commerciaux qui veulent allier croissance, culture et exigence.

In this special ScaleUp Club Q&A session, we welcomed back two familiar faces – Ross Latta, co-founder of MacroFin, and Adam Johnson, representing 3RP. I originally interviewed Ross and his Macrofin co-founder Stephen.  Since then, both Macrofin and 3RP, once competitors in the NetSuite ERP space, have recently been acquired by Cooper Parry – a bold move that's opened up new opportunities and strategic directions for each. What followed was an insightful, honest conversation around leadership transitions, cultural integration, and navigating the delicate balance between entrepreneurial freedom and corporate structure. Key Takeaways: Merging Without Losing Identity: Although MacroFin and 3RP now sit under the Cooper Parry umbrella, both retain operational autonomy – a deliberate move to preserve their distinct cultures and strengths. Constructive Conflict Fuels Growth: Encouraging debate, challenging ideas, and psychological safety are central to how both teams make decisions and innovate. Leadership Evolution: With access to more experienced leadership, Ross and Stephen have been able to shift focus toward strategic growth and people development. Bold Moves Enabled: Financial backing from Cooper Parry has allowed both businesses to think bigger, act bolder, and invest in long-term impact. Standout Quote: "We've built a culture where everyone can challenge decisions — because it's not about being right, it's about getting it right." – Ross Latta Make sure you don't miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Ross and Adam.   Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: https://bizsmarts.co.uk/scaleupradio/kevin You can get in touch with Kevin & Granger here: kevin@biz-smart.co.uk grangerf@biz-smart.co.uk   Kevin's Latest Book Is Available! Drawing on BizSmart's own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - https://www.esusgroup.co.uk/   Ross can be found here: https://www.linkedin.com/in/ross-latta-macrofin   Adam can be found here: https://www.linkedin.com/in/adamtjohnson

1. Control through clarity  When your business starts growing faster, the natural reaction is to hold on tighter. You try to stay in every detail because it feels safer. The problem is that this habit quickly turns you into the bottleneck.  The solution is targeted delegation supported by simple and clear processes. I encourage MSP leaders to split their work into three levels. The first level is low-value work that an assistant or automation can handle. The second level is management work that belongs to team leaders who take responsibility for outcomes. The third level is strategic work where you think, decide, and set the direction of the business. When you move the low-value work off your plate, you free up space for the tasks only you can do. At The MSP Growth Hub, we coach this every week because most breakthroughs begin with this single decision. If it is a ten-pound task, automate it or assign it. If it is leadership, delegate it with trust and clarity. If it is strategic, book it in your diary and protect that time. This step alone moves owners out of the weeds and starts a chain reaction that leads to MSP success. 2. Energy before efficiency  True MSP success does not come from working longer hours or pushing through with caffeine and willpower. It comes from leading with energy and clarity. Many business owners push through exhaustion for months and wonder why their judgement slips and patience fades. The MSPs that sustain long-term success treat health as part of the business plan. They sleep properly, take breaks, exercise, and protect their recovery time. They plan holidays early, share the load with capable teams, and use metrics to stay out of constant firefighting. A tired leader makes slow and reactive choices. A rested leader sets one clear priority, communicates it well, and allows the system to deliver results.  3. Build a culture that carries weight  Your team will always mirror your energy. If you appear frantic, they will behave the same way. If you hold back decisions, they will queue at your door. The fix is leadership with clarity and trust.  Share the vision of the business and make sure every team member knows what success looks like. Place your strongest people in the areas where they have the biggest impact. Coach the middle performers to raise their standard and move on those who are not aligned. When the right people own the right roles, delivery becomes smoother, projects complete on time, and clients feel well looked after.  4. Make numbers visible  When pressure rises, your feelings can lie to you, but your numbers will always tell the truth. Build a weekly one-page dashboard that covers tickets, project milestones, sales pipeline, client satisfaction, and team capacity. Review it at the same time every week. When all the numbers are on track, take time to rest. When one number starts to slip, focus on it until it returns to normal. This rhythm keeps your business stable and your mind clear. Leaders who manage from a simple, visible scorecard protect both their profits and their peace of mind.  5. Plan thinking time  The most successful MSP owners schedule time to work on the business, not just in it. Create ninety-minute blocks each week to review progress, improve processes, and remove friction. Invite a team leader into one of these sessions and ask them to improve one small step in a key process. Document the change and share it with the wider team. Over time, you will remove dozens of small frustrations that waste hours. Many owners find this habit alone frees up their evenings and restores their balance.  6. Protect your downtime  Book your holidays in advance and treat them with the same importance as a major client project. Two weeks before you go, run a readiness drill. Confirm who covers what, check all access and systems, and prepare client communications. When you do this, the team gains confidence, clients feel secure, and you return refreshed and ready to make sharper decisions. Success without structure eventually damages well-being and client experience. Structure with heart delivers both growth and calm.  So this week, make it practical. Move one low-value task off your plate. Build one simple dashboard to review each Friday. Schedule one ninety-minute strategy block. Share one clear expectation with a team member and give them space to meet it.  At The MSP Growth Hub, we have seen these habits transform owners from busy to balanced and unlock real MSP success. If this episode resonated with you, reach out and tell us where growth has started to pinch your time or energy. The team and I can help you install the systems that protect performance and reduce stress.  You deserve an MSP that serves clients brilliantly, creates opportunities for your people, and gives you the freedom to enjoy the life you are building. That is what true MSP success looks like. Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy. Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

Hi, wir sind Marc & Dave, zwei Unternehmer nach Gründung, Scaleup und EXIT. Wir wollen Wissen und Emotionen weitergeben und treffen uns regelmässig zum virtuellen Ping Pong. Wie damals beim Tischtennis im eigenen Startup

Rémi a fait un parcours atypique : des neurosciences à Paris 6 au développement web, puis de développeur à engineering manager chez Wakeo. Pendant 7 ans dans la même boîte, il a tout vu : la croissance d'une startup, le doublement d'une équipe tech, la mise en place de process, les recrutements, la dette technique qui s'accumule... et ces moments de doute qui accompagnent chaque transition.Aujourd'hui, après 3 ans en tant qu'EM, Rémi se pose LA question : est-ce que le management, c'est vraiment fait pour lui ? Entre l'appel du code qu'il n'a jamais quitté et cette dimension humaine qu'il a appris à maîtriser, il cherche son équilibre.Dans cet échange, on parle de syndrome de l'imposteur, de culture d'entreprise, de shift produit vs tech, de recrutement, de feedback... et de ce moment où on réalise qu'on a peut-être besoin de remettre les mains dans le cambouis.————— RÉMI LEBIGRE —————Retrouvez Rémi sur LinkedIn : https://www.linkedin.com/in/remi-lebigre-6a102a53/————— PARTIE 1/3 : PARCOURS —————(01:04) Introduction à un parcours atypique(09:04) Découverte de la reconversion vers le développement(16:33) Transition progressive vers le management(42:30) Évolution vers le rôle d'Engineering Manager(45:16) Le quotidien d'un Engineering Manager(48:13) Gestion de l'agenda et priorisation(49:35) Développement et accompagnement de l'équipe(52:16) Suivi des projets et mesure de l'impact(56:30) Prise de décision et légitimité(1:00:26) Recrutement et culture d'entreprise chez Wakeo(1:05:07) Processus de recrutement détaillé(1:09:11) Structuration de l'équipe et chapters(1:10:02) Partage de connaissances : press days et R&D(1:16:18) Team Health : évaluation et amélioration continue(1:24:39) Syndrome de l'imposteur en tant que manager(1:31:56) Évolution salariale et reconnaissance(1:34:47) Réflexions sur la carrière et remise en question(1:38:17) Le podcast comme source d'inspiration(1:39:43) L'importance des entretiens et de la confrontation au marché(1:45:07) Valeurs et choix professionnels————— PARTIE 2/3 : ROLL-BACK —————(1:53:20) Le rollback : dette technique et stop-the-line produit(1:59:35) Culture et processus de management(2:10:59) Le rôle humain du manager————— PARTIE 3/3 : STAND-UP —————(2:16:19) Apprentissage et développement personnel(2:18:31) Ressources incontournables pour managers et devs(2:20:47) Passion et épanouissement dans la tech————— RESSOURCES —————Stay Sassy (SaaS) : ressources management pour heads of et EMsMartin Fowler : blog de référence sur l'architecture logicielleJosh W. Comeau : tutoriels interactifs React et CSSCharity Majors : article "The Engineer/Manager Pendulum"Communauté EM France————— 5 ÉTOILES —————Si cet épisode vous a plu, pensez à laisser une note et un commentaire - c'est la meilleure façon de faire découvrir le podcast à d'autres personnes !Envoyez-moi une capture de cet avis (LinkedIn ou par mail à dx@donatienleon.com) et je vous enverrai une petite surprise en remerciement.

What happens when the most complex molecules in biotech meet the organizational challenge of managing 300+ analytical scientists? The answer lies not just in the science, but in building systems that turn technical complexity into reliable delivery.In Part 2 of our deep dive with Amanda Hoertz, VP of Analytical and Formulation Sciences at KBI Biopharma, we shift focus from the molecular intricacies of ADCs to the operational mastery required to scale analytical development across multiple sites. Amanda reveals how her team achieves consistency across hundreds of scientists while maintaining the agility to pivot priorities in real time when critical programs need emergency support.This isn't just about managing people; it's about architecting systems that preserve institutional knowledge, accelerate method transfer, and deliver results when regulatory deadlines loom.What you'll discover:Seamless Project Handoffs Without Knowledge Loss: How KBI's stable team assignments eliminate the costly learning curves that plague most CDMO relationships, ensuring your molecule expertise stays with your program from development through commercial manufacturing.Organizational Scale Without Operational Chaos: The decision tree and layered reporting structure that allows 200+ analysts at a single site to function as a coordinated force, capable of rapid reprioritization and flood-level resource deployment when programs reach critical status.Digital Transformation That Actually Works: Beyond the automation buzzwords, Amanda walks through the practical realities of LIMS/ELN implementation, audit-compliant systems, and machine learning databases that transform raw data into defensible, actionable insights for complex biologics.Whether you're evaluating how analytical capabilities scale with program complexity, or seeking practical insights into leading technical teams through digital transformation, this episode delivers the operational intelligence that separates successful ADC programs from expensive failures.Connect with Amanda Hoertz:LinkedIn: www.linkedin.com/in/amanda-hoertz-3aba605KBI Biopharma: www.kbibiopharma.comKBI Portal: www.standalone.kbi.bioNext step:Book a 20-minute call to help you get started on any questions you may have about bioprocessing analytics: https://bruehlmann-consulting.com/call

What if the key to unlocking ADC manufacturing success lies in abandoning the platform mindset entirely?Antibody-drug conjugates represent biotech's most promising weapon against cancer: precision-targeted therapeutics that deliver cytotoxic payloads directly to tumor cells while sparing healthy tissue. But beneath the clinical promise lies a manufacturing reality that's rewriting the rules of bioprocess development, demanding analytical strategies that most CDMOs simply aren't equipped to handle.In this deep-dive episode, David Brühlmann sits down with Amanda Hoertz, Vice President of Analytical and Formulation Sciences at KBI Biopharma, where she oversees 300+ scientists across the mammalian network. Amanda's team has cracked the code on some of the industry's most challenging ADC programs, achieving a remarkable 93% batch success rate by rejecting cookie-cutter approaches in favor of molecule-specific development strategies.What you'll discover:The Platform Fallacy: Why treating ADCs like standard monoclonals is costing companies millions and months of development time, and the bespoke analytical framework that's changing everything.Cytotoxic Payload Management: From free drug analysis to employee safety protocols, Amanda reveals the hidden complexities of handling molecules designed to kill cells, including the specialized facilities and analytical methods required for GMP manufacturing.Charge Heterogeneity Mastery: The analytical method that "keeps Amanda up at night," and the development strategies her team uses to achieve robust separation and qualification across multiple sites and analysts.This episode delivers the technical depth and strategic insights that bioprocess engineers need to navigate ADC development successfully. Whether you're evaluating CDMO partnerships, optimizing analytical methods, or scaling complex conjugates, Amanda's proven strategies will transform your approach to these game-changing therapeutics.Ready to master the analytical complexities that make or break ADC programs?Connect with Amanda Hoertz:LinkedIn: www.linkedin.com/in/amanda-hoertz-3aba605KBI Biopharma: www.kbibiopharma.comKBI Portal: www.standalone.kbi.bioNext step:Book a 20-minute call to help you get started on any questions you may have about bioprocessing analytics: https://bruehlmann-consulting.com/call

Michael Walsh has seen it all: business owners who hit seven or eight figures, only to find themselves trapped by stress, shrinking margins, and a team that leans too hard on their shoulders. As a business consultant and author of "Freedom by Design," Michael helps entrepreneurs break free from the grind, outgrow their limitations, and rediscover the joy in their businesses. In this episode, Michael shares why so many companies get stuck after early success, the hidden problems that hold leaders back, and why putting people before structures is the key to sustainable growth. You'll learn how to identify invisible barriers, empower your team, and build a business that gives you freedom—not just more work. Michael's real-world stories and actionable advice will help you rethink leadership, create killer teams, and build a company that works for you. Quotes: “As your company grows, problems change but often stem from systems and human behavior.” “When structures outweigh people, employees become cogs. People are the heart of any service business.” “Build structures that empower people, and both your team and business thrive sustainably.” Resources: Connect with Michael Walsh on LinkedIn Visit Michael Walsh on Amazon Walsh Business Growth Institute

✅ Work directly with me: https://launchabrand.com

90% des CPO que je rencontre manquent de clarté sur leurs priorités.Le CPO de PayFit m'a expliqué comment il arrive à piloter 320 personnes avec une vision et des principes limpides. Sylvain Grande dirige le Produit chez PayFit.Il pilote 320 personnes (dont 120 sur la partie product building, design, data et compliance, le reste étant le service clients).Son secret ?Une clarté absolue sur ses priorités.Voici ses 5 principes pour rester stratégique à grande échelle : Un Top 10 mensuel↳ Chaque mois, il liste ses 10 priorités.↳ Projets produit, coaching people, budget…↳ Ça l'aide à ne pas se perdre dans l'urgence du quotidien. Petit = Rapide↳ “2 équipes de 5 iront + vite qu'1 équipe de 10”↳ Il structure en petites équipes autonomes.↳ Chaque squad a idéalement moins de 20% de dépendances externes. Outcomes > Outputs↳ Il ne demande pas “quoi livrer”↳ Mais “quel impact cherches-tu ?”↳ Chaque initiative a une hypothèse et des KPIs clairs. Des décisions à 2 vitesses↳ Décision réversible (Type 1) → décide vite.↳ Décision irréversible (Type 2) → prends ton temps.↳ Ne traite pas tout avec la même énergie. Et navigue constamment du macro au micro-intéressé.  Data d'abord↳ Sa journée commence par ~10 dashboards.↳ Revenue, acquisition, activation, usage, voice of the customer, analyse tickets clients, churn risk…↳ Les données lui donnent le contexte pour aider à décider.La clé : créer du contexte pour que les équipes avancent seules.Pas contrôler. Accélérer. Toujours contextualiser et aider à prioriser. Ces 5 conseils sont juste un avant-goût.Un aperçu de tous les enseignements que Sylvain m'a livrés pendant 1h.Tous rassemblés dans le dernier épisode du backlog.Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

The reality is that many MSPs grow through referrals and good account management. That, in itself, is not a bad thing, but when the business matures, you can find yourself in a position where a single client represents 30, 40, even 50 percent of your revenue. They may also be one of your most profitable accounts, so the dependency is even greater. If that client gets bought, merges, or decides to build an internal IT team, you are left exposed. Worse still, if they go bust, you're not only losing revenue but also carrying the burden of licences, subscriptions, and staff wages with no way to cover them. This is the sort of chain reaction that can force redundancies, damage your confidence, and undo years of hard work building your technical team. It is not only about operational pain either. From a valuation perspective, client concentration is a red flag. Any potential investor or acquirer will be put off if they see that one client represents too much of your turnover. Even if your profitability is strong, your valuation can collapse overnight if this risk is present. That's why managing concentration is so critical for an MSP that is serious about scaling and building long-term transferable value. So, what can you do about it? The first step is to track revenue concentration carefully. Aim to keep any single client below 20 to 25 percent of your total turnover. This doesn't mean you stop growing your large accounts, but it does mean you must actively nurture your smaller ones and bring in new larger clients to redress the balance. You also need to analyse profitability per client. Turnover is misleading if it is not supported by strong margins. A noisy client that consumes excessive service desk time may actually be one of your least profitable accounts, while a quieter one that steadily pays and adopts more of your stack could be a star performer. Break it down across support, subscriptions, projects, and hardware so you have a clear picture of where your profit truly sits. Building a growth plan around your client base is another powerful move. Upselling, cross-selling, and what's often called whitespace selling can transform profitability without chasing new business. List your services against each client and see where the gaps are. Many MSPs overlook this because they are too busy firefighting, yet it's one of the easiest ways to improve efficiency and increase turnover. Selling to people who already trust you will always be more effective than chasing cold prospects. Marketing plays a huge role here too. You cannot afford to stop and start your Marketing activity whenever you feel the pressure. Consistency is everything. Building a new client runway takes time and energy, and it is the only way to create predictable growth. The credibility, trust, and authority that comes with effective Marketing doesn't happen overnight, but once the engine is working it gives you resilience when a client leaves. Too many MSPs wait until they are in crisis mode to switch Marketing back on, only to find that it's far too late to plug the gap.  Account management also needs to be taken seriously. Strong client relationships not only increase revenue but also help you spot risks early. Assigning account managers means you have people acting as the eyes and ears of the business, looking for new opportunities and changes in client circumstances. Focus your attention on accounts that are profitable and likely to grow. Sometimes the small clients today are the ones that explode tomorrow, and you want to be there when they do.  Once you start putting these practices into place, the benefits compound. You sleep better at night because you're no longer reliant on one client to keep the lights on. You build predictable growth because your Marketing engine is consistent, and your client portfolio is balanced. You increase your valuation because you're spreading risk and demonstrating resilience. Most importantly, you gain the confidence to invest in your people, in automation, and even in acquisitions that can further dilute your concentration risk.  The message here is simple: don't let one client hold your business hostage. Analyse your profitability, manage your client concentration, keep your Marketing consistent, and strengthen your account management. When you do this, you protect your business, protect your team, and create the foundation to scale on your terms. This is how you build a business that works for you rather than you for it.  That's what this episode of the IT Experts Podcast is all about. It's not about fear, it's about taking control. Because the sooner you address this risk, the stronger and more valuable your MSP will become.  Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

As a ceasefire holds in Gaza, Palestinians return to ruins and aid groups push to scale up deliveries. The AP's Jennifer King reports.

Hi, wir sind Marc & Dave, zwei Unternehmer nach Gründung, Scaleup und EXIT. Wir wollen Wissen und Emotionen weitergeben und treffen uns regelmässig zum virtuellen Ping Pong. Wie damals beim Tischtennis im eigenen Startup

UN Secretary-General Antonio Guterres has said the world body is ready to scale up humanitarian relief to Gazans following the announcement of a ceasefire deal.

Rémi Lebigre a aidé à doubler la taille de l'équipe tech chez Wakeo, passant de 35 à 70 personnes. Mais sa méthode de recrutement est loin des standards : il passe 40 minutes à expliquer le poste au candidat, là où d'autres bâclent ça en 15 minutes pour maximiser le temps d'évaluation.Résultat ? Des candidats qui arrivent avec une vision claire, qui se projettent mieux, et qui ne découvrent aucune mauvaise surprise une fois en poste. Dans cet extrait, Rémi partage sa vision du recrutement, de la structuration d'équipes qui scalent, et des rituels qui maintiennent la cohésion quand tout grandit trop vite.——— RESSOURCES MENTIONNÉES ———Modèle Spotify (squads et chapters)Welcome to the JungleTeam Health (méthodologie de santé d'équipe)——— RÉMI LEBIGRE ———Retrouvez Rémi sur LinkedIn : https://www.linkedin.com/in/remi-lebigre-6a102a53/Si cet épisode vous a plu, pensez à laisser une note et un commentaire - c'est la meilleure façon de faire découvrir le podcast à d'autres personnes !Envoyez-moi une capture de cet avis (LinkedIn ou par mail à dx@donatienleon.com) et je vous enverrai une petite surprise en remerciement.

Welcome back to EUVC Live in Malmö, where we bring you unfiltered conversations with the voices shaping Europe's venture ecosystem.In this session, Nick de la Forge, Partner at Planet A Ventures, takes the stage to share insights from an eye-opening field trip through China's climate and hardware startup ecosystem.Nick's story begins with a simple question: what if we're wrong about China's advantage? — and ends with a humbling realization of just how fast and how efficiently the world's largest manufacturing ecosystem now moves.Joined by fellow investors from 2150, Energy Impact Partners, and Compass, Nick toured factories, startups, and hyperscalers like CATL and BYD, witnessing firsthand what “scale” really looks like. The takeaway? Europe's biggest competitor isn't just cheaper — it's faster, leaner, and far more integrated.

Innovation is a key buzzword in business, but for many SMEs, putting it into practice is easier said than done. Despite government support in areas like AI, digitalisation, and sustainability, too many companies still struggle to adopt the right technologies and scale up effectively. Michael Goh, CEO of IPI Singapore, explores the real challenges businesses face, and how to turn policy into practice. Produced and Presented by Audrey SiekSee omnystudio.com/listener for privacy information.

In this episode of Leading the ScaleUp, I'm joined by Peter Cohan - author of Scaling Your Startup, lecturer at Babson College, and advisor to hundreds of early-stage and high-growth companies. Together, we dive into the four essential stages of scaling and why skipping just one of them can derail even the most promising business. Peter shares candid insights on how successful scale-ups intentionally build culture, the dangers of cognitive lock-in among senior leaders, and why intellectual humility is a core leadership trait for those who last the distance. This is not just a conversation about business mechanics; it's a conversation about the mindsets and moments that shape enduring leadership. In This Episode, You'll Learn: The four stages of scaling — and the hidden risks of skipping the second Why culture doesn't need to be defined early — and when it absolutely must be How founders can avoid poisoning their culture with the wrong hires The difference between cognitive hunger and cognitive lock-in Why the best leaders are the ones still learning Whether you're leading a fast-growing team or preparing your business for its next chapter, Peter's experience and clarity will help you lead more deliberately through scale. Resources & Links Mentioned: Peter's Book: Scaling Your Startup Peter's Latest Book: Brain Rush: How to Invest and Compete in the Real World of Generative AI Connect with Peter on LinkedIn  Next Steps: If you're looking for tailored executive coaching or leadership development training to support yourself or your team through a scale-up journey, I'd love to hear from you. Just drop me an email at ben@ben-morton.com.

Stuart and I opened the room with a simple truth. Progress comes from consistency. The Intensive works because it anchors everyone to a living plan that links a three-to-five-year vision to an annual focus and down to a current sixteen-week sprint. When owners follow the process, complete their dashboards, and show up to the weekly rhythm, results compound. The Intensive is where that discipline gets renewed. People sit with peers, compare notes, and see with fresh eyes that the next leap is in reach when the right activity happens in the right order.  A major theme this time was sales and marketing as part of our Scale with Confidence model. Many owners had been waiting for a perfect moment to build a pipeline engine. The Intensive reminded everyone that the engine starts turning when daily activity is tracked, reviewed, and refined. We unveiled a refreshed New Client Runway roadmap that simplifies the work into three plain steps with clear sub steps, templates, and ownership. The reaction in the room said it all. Heads were nodding. Teams could see what to do, when to do it, and who would lead each piece. Confusion lifted and energy rose because the path was visible. That is the purpose of the Intensive. Remove guesswork and create momentum.  Leadership development featured strongly. Our leadership coach, Julie Hutchison, helped owners face a vital question. Who do I need to be to lead this next phase. Not only what do I need to do. The distinction matters. Doing solves tasks. Being sets culture, creates standards, and unlocks others. Julie also highlighted the power of partners in the room. Spouses and business partners arrived a little cautious then quickly felt welcomed as integral contributors. Once they saw where they fit in the plan they spoke up with insight and took ownership of the levers they can pull. The Intensive gave them a safe space to step forward. That is a win for alignment and a win for home life too. Finance was front and centre with our finance coach, Clare Elliott. Clare tied the sales and marketing conversation back to numbers that tell the truth. Run rate. Margins. Pipeline value by stage. Activity to meeting to proposal to sale. She challenged everyone to share financial targets with their teams so the whole business can rally. One client set a monthly target, shared it openly, and within forty-eight hours the gap narrowed to a few thousand pounds as the team pulled together. Another client crossed their million-pound milestone during the event. The cheer that went up summed up the spirit of the Intensive. Clear targets, shared ownership, and collective pride in progress.  Across the tables a pattern emerged. Several owners felt overwhelmed even as the business was growing fast. They were in the thick of success and could not see the wood for the trees. The solution in the room was practical and calm. Step up to thirty thousand feet. Look back at how far you have come. Reconnect to the plan. Trim distractions. Commit to three priorities for the next sixteen weeks and move everything else to the later list. The Intensive created that breathing space. People left lighter because they made decisions and booked actions with dates and names against them.  Community remains a secret weapon. The infamous quiz returned. Shirt of the day became a thing. Laughter flowed. Underneath the fun sits a very real benefit. Owners discover they are not alone. They swap playbooks, borrow templates, and set up follow up calls across the room. New friendships form that carry accountability far beyond the two days. The Intensive is a serious working event with a generous dose of human connection. That balance is why people come back.  My own light bulb moments were clear. First, our support tracks are landing. Transform Your Profits, Team Performance Engine, Future Leaders, and the marketing implementation track are lifting capability across the community. Owners are not only learning frameworks. Their finance leads, marketing coordinators, and service managers are in the room learning the same language and building the same muscle. Second, our refreshed marketing roadmap removed friction. When people see the journey end to end, confidence goes up and action follows. Third, the message we share with the wider market needs to meet owners at the point where many decide to change. A large client leaves. A key staff member moves on. A retirement horizon becomes real. The Intensive surfaced that pattern again and it will inform our outreach so we can help at the right moment. To close, here is the essence of this episode and of the Intensive. Scaling an MSP is a process. Know your numbers. Build a plan you believe in. Execute the right activities in a steady rhythm. Develop leaders who can think and act without you. Share targets so your team can win with you. Surround yourself with a community that will cheer you on and hold you to account. The September Client Intensive delivered all of that. Plans were refreshed, confidence was renewed, and the ripple effect will show up in better weeks, stronger months, and a more valuable business. If you want your MSP to move from busy to purposeful and from hope to a clear path, the Intensive is where that shift begins and where it gets reinforced every time we come together.  Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

En el foro de empleo hemos contado con la participación de Ana Delia Revilla, socia de Eje&Con y Directora Estudios Grupo Inmark, Lourdes Martínez, socia de Eje&Con y responsable de Desarrollo Negocio y Operaciones en ACCIONA y con José Canseco, socio de Eje&Con CEO de ScaleUp y CEO de TheHumanTouch. Durante la entrevista han desarrollado y explicado cuál es la situación de la IA dentro del mundo laboral, cuáles son sus aplicaciones en el día a día de una empresa y como la IA es capaz de ayudar a los empleados a desarrollar las diferentes acciones. José Canseco asegura que “el mayor impacto de la IA está en los call centers, en tareas administrativas y en la introducción de datos”.

Anna Wood, Editor at Startups Magazine, speaks to Mark Sweeny, Founder and Group Chief Executive de Novo Solutions, all about always focusing on the fundamentals, championing the Welsh ecosystem and winning the Most Successful Scaleup Award at the Hustle Awards 2025. 

Anna Wood, Editor at Startups Magazine, speaks to Mark Sweeny, Founder and Group Chief Executive de Novo Solutions, all about always focusing on the fundamentals, championing the Welsh ecosystem and winning the Most Successful Scaleup Award at the Hustle Awards 2025. 

Anna Wood, Editor at Startups Magazine, speaks to Mark Sweeny, Founder and Group Chief Executive de Novo Solutions, all about always focusing on the fundamentals, championing the Welsh ecosystem and winning the Most Successful Scaleup Award at the Hustle Awards 2025. 

Running an MSP can feel like a whirlwind of tickets, meetings, and decisions. This episode sets out a calm, workable route to operations that hum. Start with a clear plan that covers financials, growth, structure, and how each role fits. Communicate it well. Give every person a role profile, a scorecard, and clear expectations. When people know what they own and when to seek support, accountability rises, and your MSP becomes consistent and easier to lead. One of the key themes in this conversation is how important it is to have a clear plan. Without a plan, everything in the business defaults back to you and that is the fastest way to become stuck in overwhelm. The plan has to cover financials, growth, organisational structure, and how each role in the business fits into that picture. From there, it is about clarity and communication. Everyone needs to know what their role is, what success looks like, and how their contribution connects with the bigger goal. This is where simple tools like role profiles, scorecards, and clear expectations come in. When your people understand the boundaries of what they can own, and where they need to seek help, you not only empower them but also create consistency and accountability. We also cover the challenge of marketing for MSPs. Marketing is often seen as something mysterious or even unnecessary if referrals are coming in. Yet the MSPs that are really building momentum are the ones who are treating marketing like a serious business function. They are committing time and money to it, understanding that marketing is not about instant results but about building an engine that delivers leads consistently over the long term. Many MSP owners are highly technical and want to see immediate returns. They hire engineers and within three months they are delivering results. That expectation does not translate to marketing and sales. These functions take longer to build, require consistency, and need ongoing investment of both money and attention. What works is starting with something simple, shipping it, and learning as you go. Instead of overthinking or waiting until everything is perfect, you put your message out into the market and then refine it based on feedback. This is exactly how successful software products are built, and the same principle applies to marketing your MSP. The important thing is to stick to the plan, avoid chopping and changing strategies every few months, and have patience with the process. As with all things in business, consistency wins. When you measure activities and outcomes in a meaningful way, you can track whether your marketing is leading to calls being booked and conversations being opened. We also talk about how so many MSPs fall into the trap of using the same vanilla phrases when they try to differentiate themselves. Phrases like “we partner with our customers” or “it is all about people” are heard by prospects again and again, and they lose all impact. What lands is clarity of journey, strong communication, and the quality of how you manage people. Show how your team works, how you lead, and how you make outcomes repeatable. That is what sets an MSP apart. The other big area we highlight is the role of leadership and succession. Too many MSP owners hold onto everything because they fear losing control or they are unsure whether their people are ready. The truth is, your next level of growth only comes when you create space for others to take ownership. Coach people to grow into responsibility even if the first pass is not perfect. Over time the team will surpass expectations, and you gain the headroom to focus on strategy, new services, or acquisitions. A useful analogy that comes up is around focus. If you go out every morning and hit the same tree five times with a sharp axe, eventually the tree will fall. If you scatter your energy across ten different trees, you never make progress. The same applies in your MSP. Pick the three or four priorities that will make the biggest impact, put everything else in what we call the Disney drawer, and only go back to it once those priorities are delivered. This approach not only gives you results, it also builds confidence in yourself and in your team as you see the wins accumulate.  The bottom line is simple. Create the plan, work the plan, and the plan will work. With consistency and discipline, you reclaim time, smooth out operations, and create the freedom to make the bigger moves that grow your MSP. Take a moment to review your own plan. Is it clear and visible? Does every person know their measures and next step? Are you investing enough time and money into Marketing so your MSP is not reliant on luck or referrals? Apply these lessons and you will move from overwhelm to overdrive with a business that feels lighter, faster, and far more predictable. Connect with Darren Strong through his LinkedIn by clicking HERE. You can also visit their website and learn more about Scalable by clicking HERE. Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.    Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

Over the last few days, I have had some powerful conversations with MSP owners about what really moves the needle when it comes to building a scalable and profitable business, and the truth is clear. A slick Marketing campaign will not compensate for weak processes, bottlenecks in delivery, or an MSP that still relies too heavily on the owner being needed in the day-to-day.  I share in this episode how the three key pillars of your MSP – direction and planning, building an effective and scalable team, and then sales and Marketing – need to be kept in balance. Too often the third pillar is where everyone wants to start, because it feels exciting to get leads and talk about growth. But the more valuable thing to do is to look under the bonnet and build out efficient processes, solid leadership, and an operating model that can run without you. This is what creates real transferable value. This is what buyers look for when they assess an MSP. It is not only about the turnover or the top line, it is about the EBITDA, the profit margins, the efficiency, and the strength of the team.  AI readiness was one of the big topics I covered, because while AI can speed things up, it cannot fix a broken help desk or replace processes that do not exist. If your MSP has gaps, inefficiencies, and inconsistent delivery, AI will only amplify the problem. Get your house in order first. Once your processes are mapped, optimised, and delegated, then AI can become the turbocharger for your business. Without that foundation, you risk being left behind while others take advantage of the efficiencies AI can deliver.  Another big theme is the importance of the EBITDA multipliers. I explained how improving operational efficiency, reducing client concentration, securing longer contracts, and getting the owner out of the daily grind can all add direct value to your MSP. Each of these improvements has the power to increase your multiplier and add significant chunks of value to your business. We are talking in terms of hundreds of thousands of pounds when these changes are applied. That is worth more than years of struggling with Marketing campaigns that may or may not deliver the return you hoped for.  I also shared some of the frustrations MSPs face when they stay stuck on tasks that are not theirs to do. Too many owners remain caught up in £10 an hour work when their real focus should be leading the business, coaching the team, and driving strategic value. Delegation is key here. Trust your team, cascade clear targets, and use operational scorecards to keep everyone aligned. When your team is empowered and accountable, the business can operate smoothly, clients are happier, and you can step back to focus on building value.  Retention and operational maturity came through as another strong theme. Before chasing more leads, make sure your existing clients are delighted, your service is slick, and your delivery model is predictable. When you strengthen the foundation of your MSP, you gain the confidence to grow without fear of cracks showing as you scale. Your numbers become clearer, your cashflow more predictable, and your stress levels drop. It is all about building a business that works for you rather than you for it.  The main point I wanted to drive home in this quick episode is that Marketing is not the silver bullet many think it is. Without strong processes, efficient systems, and a team that can operate without you, Marketing will only create more pressure. Instead, take the time to map your processes, delegate the right tasks, build operational scorecards, strengthen client retention, and then look at how AI can amplify it all. Once these foundations are in place, then Marketing will have the power to add real fuel to the fire. Until then, it can be a dangerous distraction that holds back your growth and keeps you stuck.  So this episode is a jab in the ribs for all MSP owners who feel the urge to throw everything at Marketing before their business is ready. Lift the bonnet, tune the engine, and make sure your MSP is efficient, profitable, and truly valuable. When you do that, not only does your EBITDA rise, but you also create the freedom of choice. Whether you want to grow, exit, or simply enjoy a business that runs smoothly without you, the outcome is far more rewarding. That is when you truly build an MSP that works for you, your team, and your clients.    Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

In this special episode Stuart and I take time to reflect on the milestones that have shaped our partnership, our clients, and the Growth Hub as a whole. We start right at the beginning when we first met. It was late in the Covid period and what started as a one-to-one conversation quickly turned into something much bigger. We realised that our values aligned, that our different personalities and skills would complement each other, and that together we could help more people, change more lives, and have a greater impact. That first milestone of recognising the power of working together has been the bedrock of what we do today.  We talk about how important it is for MSP owners to think about partnerships in their own business. Whether you are bringing in a shareholder, working with a potential acquisition partner, or developing your senior leadership team, you need both shared values and complementary skills. Stuart and I are very different in pace, approach, and thinking, but those differences have made the Growth Hub stronger. For MSPs the lesson is clear. Build a team where everyone brings something different to the table but is pulling in the same direction.  Another milestone was the integration of our frameworks, models, and clients. We both had our own ways of working and separate groups of clients when we joined forces. Instead of keeping things divided we decided to combine everything. We pulled together our systems, refined the content, and aligned everything around one shared approach. That was when the Scale with Confidence system really began to evolve. We also brought all our clients together, regardless of what they were paying at the time, and focused purely on delivering massive value. For MSP owners this mirrors what happens when you go through M&A or team integration. The milestone is not only in joining the businesses together but in aligning values, streamlining systems, and creating a single powerful client journey.  We also highlight the milestones in our marketing journey. Marketing to MSPs is not easy because you are busy, your world is changing quickly, and you are bombarded with content every day. What has made the difference for us is listening to what you tell us. Whether it is in coaching calls, events, or informal conversations, we listen to the problems MSP owners share and we turn those into practical content. That has led to a marketing machine that attracts the right people at the right time and makes sure we are having conversations that matter. The lesson here for MSPs is not to overcomplicate marketing. Think about how your clients want to be communicated with, meet them where they are in their journey, and build the right content to help them take the next step.  One of the most powerful milestones we discuss is the importance of future vision. Every MSP business will be sold one day. Whether you plan for it or not, whether it is to employees, family, or an external buyer, the day will come. The milestone is realising that you need to be building a saleable business today if you want to maximise value tomorrow. That means strong systems, predictable recurring revenue, clear leadership, and transferable value. Many MSP owners put this off until it is too late. The shift comes when you deliberately start to build a business that has value beyond you as the owner.  In this episode Stuart and I also share how our vision goes beyond the Growth Hub. We both have personal connections to supporting people with special needs and we are building towards creating a supported living initiative as part of our long-term legacy. That north star keeps us focused and reminds us that the work we do with MSPs is not only about revenue growth and EBITDA multiples. It is about creating businesses that enable owners to live their lives with purpose and choice.  250 episodes in, we are still as energised and committed as ever. The milestones so far have been significant, from our first meeting, to building the Growth Hub, to refining our frameworks, to helping dozens of ambitious MSPs scale with confidence. The future milestones are even bigger. Whether that is supporting more MSPs to reach the one million mark, helping those already there to accelerate to five million, or preparing owners for successful exits, our focus is clear.  We finish this episode by raising a glass to you, our listeners, clients, and supporters. Thank you for being part of this journey and for sharing your feedback, ideas, and encouragement. This podcast would not exist without you. Here is to the next 250 episodes, to more milestones that matter, and to helping even more MSP owners build businesses that give them freedom, impact, and fun.  Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon! 

Phil explained that Microsoft has made Copilot a central part of its roadmap. This means MSPs cannot afford to sit back and wait. If you are not leading your clients into Copilot, someone else will. That could mean losing accounts that you have worked hard to win. Phil shared how his own business moved from experimenting with ChatGPT into fully embedding Copilot across their development and operations. By doing so, they cut development cycles down to a fraction of the time. What used to take ten days is now done in a single day. That sort of productivity gain is not about gimmicks, it is about efficiency, growth, and having more capacity to serve clients better.  One of the big themes from our conversation was the need to link Copilot to ROI. Phil Hames emphasised that clients do not care about the tech in isolation, they care about outcomes. If you are speaking to an MD or FD, the language is about time saved, money protected, and revenue increased. A great example Phil shared was a systems integrator who said without Copilot he would need two assistants to handle the workload. That is the kind of proof point that matters in boardroom conversations. If MSPs focus on ROI, then Copilot becomes a way to open up strategic sales conversations instead of ending up as small talk at events.  We also talked about how to use Copilot to create professional service opportunities. Too often, MSPs risk giving it away by showing the wow factor without packaging it up. Phil outlined how readiness assessments can form the foundation. By reviewing secure scores, checking for malware, ensuring data backup practices are solid, and highlighting user adoption gaps, you immediately move the discussion into risk management and ongoing service delivery. He explained that the average secure score across Microsoft 365 tenants is barely above 50 per cent, and only a small minority get above 70 per cent. That means the majority of businesses are leaving themselves exposed. By positioning Copilot readiness alongside security and compliance, MSPs can frame projects that deliver real value and recurring service opportunities.  One of the most powerful ideas from Phil Hames was how to approach Copilot not as a standalone toy but as part of the wider Microsoft stack. That means choosing strategic projects with clients, solving real problems with measurable outcomes, and then wrapping managed services around them. He shared the story of an agricultural business that used AI to transform their call handling process. By capturing information automatically, decisions could be made faster, response times improved, and fewer staff were needed to handle the same volume. That is where Copilot creates ROI. MSPs who take this approach will have clear case studies to take to prospects and new markets.  We also explored the risk conversation. Many MSPs worry about how to move from talking about features to talking about business value. A practical way is to ask a client to outline their biggest business risks. If IT is not near the top, that raises alarms in itself. By integrating Copilot into this discussion, MSPs can highlight how unprotected data, misconfigured SharePoint access, or weak security controls can turn new AI functionality into a huge vulnerability. As Phil put it, switching on Copilot without readiness is like leaving the office door wide open overnight. This makes the need for ongoing management, monitoring, and support services absolutely clear.  Phil also encouraged MSPs to think about specialisation. If you build a Copilot project in one sector, do not reinvent the wheel for the next client. Package it up, document it, and replicate it across similar businesses. This approach means MSPs can build repeatable services, increase margins, and create frameworks that scale. It is the same principle as writing a book that sells thousands of copies instead of a single edition. By niching down, you can become the go to provider for that sector's AI and Copilot needs.  As we wrapped up the conversation, Phil Hames outlined three clear actions for MSPs. First, use Copilot internally so you have credibility and real stories to share. Second, package your offering so it is not only about licences but about readiness, adoption, and measurable usage. Third, keep ROI at the centre of every conversation. Without showing return on investment, clients will not stay engaged and you will miss the chance to build lasting value.  This episode was packed with practical insight that every MSP can take away. Copilot is not a passing trend, it is a core part of Microsoft's future and therefore a core part of the MSP service stack. If you approach it with the mindset of ROI, risk management, and repeatable solutions, then it becomes a gateway to bigger projects, stronger client relationships, and more profitable services. Phil Hames summed it up perfectly: if you are not in AI, how are you going to be in IT? It is time to embrace Copilot, not as a gimmick, but as a tool for growth, security, and long term client value.  Reach out to Phil Hames by visiting the TBSC website, just click HERE, or you can also email him directly at p.hames@tbsc.cloud  Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

A 6.0 quake hit the Kunar area in Afghanistan on Sunday has destroyed entire villages. A second earthquake struck south-eastern Afghanistan today.. prompting fears of further damage and destruction. For more on this Dr Abdul Qayum Popal from Medicins Sans Frontieres.

We began by talking about the misconception that AI is a silver bullet that can be dropped into any MSP and instantly transform it. Jamie explained that AI on its own is like a brain in a jar, full of potential but not connected to anything. Automation on the other hand is like the hands, the part that does the work. When you combine the two, you get intelligent automation and that is where the real business value sits. The challenge for MSPs is not to get caught up in the marketing hype but to understand what AI really is and how it can be applied in practical ways to drive efficiency and profitability.  Jamie shared his perspective from running his own MSP for more than 25 years and highlighted that most MSP owners are being bombarded with terms like AI, automation, and intelligent automation without any clear definitions. He broke it down simply, helping us see that the language being used is part of the problem. Clients often say they want AI to solve something, but in reality, they mean automation. This is why clarity is so important for MSPs if they want to build trust with their clients and not get lost in the buzzwords.  One of the strongest points in the conversation was that AI will not fix a broken process. If your MSP has unclear or inefficient processes, then adding AI or automation on top will only make a bad situation worse and faster. Jamie encouraged MSP owners to start by mapping out their processes clearly, whether that is on a whiteboard or with sticky notes on a wall. Get the people who are involved in those processes to contribute so that you build an accurate picture of what really happens in your business. Only then can you decide which parts of the process could benefit from automation and where AI might add intelligence.  We also talked about the need for MSPs to adapt. Internally, MSPs need to be using automation and AI to improve the way they work, because competitors are already doing so. Externally, MSPs need to be ready to support their clients with education, guidance, and delivery of AI solutions. If they are not, then clients will go elsewhere and potentially move their entire IT relationship with them. The message was clear: adapt or risk being left behind.  Another important area we explored was the role of people. There is a fear that lower-level engineering roles in MSPs will disappear because AI and automation will take them over. Jamie's view is that while some tasks will be automated, the human element will always remain essential. Clients want to hear a human voice, particularly when something goes wrong, and they want to feel reassured that someone is standing alongside them. This is what builds trust and delivers the kind of service experience that creates long-term loyalty. Automation and AI should be used to enhance productivity and free up time for teams to focus on more valuable work, not as a replacement for people.  Jamie also shared practical advice for MSPs on where to start. Do not attempt to automate the most complex processes first. Instead, look for low complexity and high benefit wins. These might be gathering information into systems or notifying clients of ticket progress. These areas are often simpler to automate and can deliver quick results, creating momentum for bigger changes later on. He explained his gains methodology that looks at gathering, action, intelligence, and notify steps in processes, with the best starting points often being the gathering or notifying stages rather than jumping straight into the intelligence part.  We closed the conversation with some reflections on the future of MSPs in a world increasingly shaped by AI. Jamie's prediction is that MSPs will either embrace automation and AI as part of their service or risk being displaced by companies who do. He also believes there will be a convergence, where clients expect MSPs to deliver both IT support and automation services. Those MSPs who can educate their clients, deliver meaningful improvements, and keep the human touch will thrive.  This episode is a powerful reminder that AI in your MSP is not something to fear but something to understand properly. If you approach it with clarity, focus on your processes, involve your people, and take it step by step, then you can harness its potential to create a stronger, more efficient, and more valuable business. AI is not a magic fix, but in the right hands and with the right mindset, it can be a game changer for MSPs who are willing to adapt and lead their clients with confidence.  Connect with Jamie Claret through his LinkedIn HERE or if you want to learn more about Autonomate, feel free to visit their website HERE  Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!  

In this episode, I'm talking to the entrepreneurs who want to grow beyond just “getting by.” If you want your business to be an entity that runs without you like Walmart, Apple, or Amazon you've got to get certain things locked in first. I'm sharing the three key elements every business needs in place before you even think about scaling. These are the foundations that keep a business running strong, no matter the industry or current size. Let's break it down so you can build something that lasts. Show Notes:   [02:23]#1 Communication.  [09:53]#2 Organization. [19:11]#3 Process. [26:40]Recap Episodes Mentioned: 2995: How To "Scale-Up" Your Life 2088: Do Things That Don't Scale 1101: Codification Of Your Knowledge Next Steps:

In this no-holds-barred episode of the FinTech Hunting Podcast, host Michael Hammond sits down with the unstoppable Lady Jen Du Plessis—a billion-dollar producer, 3x podcast host, speaker, and coach—to challenge the status quo in the mortgage and lending industry.

Cette semaine, je t'emmène en Californie avec Frédéric Plais, cofondateur et CEO de Platform.shCette scale-up française du cloud simplifie la vie des développeurs en hébergeant leurs sites et applis sans qu'ils aient besoin de se soucier de l'infra. en chiffres = → +7000 clients→ ARR > 50M$ et rentable → 300 salariés répartis sur 25 pays dans 1 modèle 100% remote depuis 2015 Frédéric est "low profile" et pourtant c'est un super entrepreneur, il te partage son regard franco-américain sur la tech. Je suis Seb COUASNON, chaque semaine sur ta plateforme de podcast préférée. Merci pour ta fidélité

We are rewinding and playing back some of our favorite guests during the month of August. Today we have a great conversation with the CEO and co-founder of LyricFind. Listen in to find out how Darryl got his first investor, and what Microsoft, childhood bedrooms, outdated websites, and roller coasters have to do with anything. The Music Tectonics podcast goes beneath the surface of the music industry to explore how technology is changing the way business gets done. Visit musictectonics.com to find shownotes and a transcript for this episode, and find us on LinkedIn, Twitter, and Instagram. Let us know what you think!

Today's Flashback Friday episode is from #722 thats originally aired on March 25, 2024. Darin Davis is an industry leader, real estate entrepreneur, and founder of Club Capital and brings over two decades of industry leadership and more than $1bn of sponsored real estate projects. He excels in navigating market shifts and guiding investors to exceptional returns, even in times of uncertainty like we're facing today. Aside from his real estate endeavors and in partnership with his two children, he launched The Never Quit Initiative, which is a 501(c)(3) non-profit organization. The Never Quit Initiatives mission is to broadly educate young adults on the power of passive cash flow for income and prepare financially for a potential crisis in healthcare costs. Highlights: 8:45 - Making Deals w/ H.U.D. 13:53 - Multi-Family Sector Strengths 21:26 - How To Vet Sponsors 23:31 - Multi-Family Sector Weaknesses 33:38 - Dividing A Clubhouse / Amenities Quote: "It's good that I didn't know what I was doing - If I did, I would have panicked and done nothing." Connect with Darin: clubcapital.co/investing    Recommended Resources: Accredited Investors, you're invited to Join the Cashflow Investor Club to learn how you can partner with Kevin Bupp on current and upcoming opportunities to create passive cash flow and build wealth. Join the Club! If you're a high net worth investor with capital to deploy in the next 12 months and you want to build passive income and wealth with a trusted partner, go to InvestWithKB.com for opportunities to invest in real estate projects alongside Kevin and his team.  Looking for the ultimate guide to passive investing? Grab a copy of my latest book, The Cash Flow Investor at KevinBupp.com.  Tap into a wealth of free information on Commercial Real Estate Investing by listening to past podcast episodes at KevinBupp.com/Podcast.

Learn how to navigate difficult conversations, manage risk, and lead with integrity in legal settings by building courage as a practical skill. In this conversation, Stephanie Everett is joined by Jim Detert, professor at UVA's Darden School of Business and author of Choosing Courage: The Everyday Guide to Being Brave at Work.  Together, they explore why speaking up at work is so hard, how fear and stress shape behavior, and what lawyers can do to build confidence over time. Jim introduces tools like the “courage ladder” to help professionals take small, strategic steps toward more effective and values-aligned leadership.  Legal professionals will gain:  Skills to manage fear and prepare for high-stakes conversations  A framework for building everyday workplace courage  Insight into the cost of silence in legal practice  Guidance on how to align personal values with professional conduct Ideal for lawyers, firm leaders, and legal professionals who want to take more intentional action in their work and leadership.    Listen to our other episodes on personal leadership:   Episode 491: Crafting Your Purpose-Driven Leadership Vision, with Leticia DeSuze Apple | Spotify | LTN  Episode 494: How to Stop Procrastination and Conquer Your To-Do List, with Paul Unger Apple | Spotify | LTN  Episode 499: Conquering Self‑Doubt, with Tim Atler Apple | Spotify | LTN  Episode 508: From Retreat to Rebrand, with Patricia Mancabelli Apple | Spotify | LTN    If today's podcast resonates with you and you haven't read The Small Firm Roadmap Revisited yet, get the first chapter right now for free! Looking for help beyond the book? See if our coaching community is right for you.  Access more resources from Lawyerist at lawyerist.com.    Chapters/Timestamps:  0:00 – Contranyms & Clarity in Legal Language  2:39 – Meet Jim Detert: Leadership Professor & Author of Choosing Courage  3:18 – Why Speaking Up at Work Feels So Hard  4:56 – Courage Is Not a Personality Trait: Debunking the Myths  6:28 – Practicing Bravery Like a Skill: The Importance of Reps  7:30 – Fear, Physiology, and Mindset: What's Really Holding You Back  10:40 – From Performance to Growth: Reframing Stress and Risk  13:18 – How to Start Tough Conversations Without Fluff  16:39 – When Courage Gets Risky: Speaking Up in Politicized Professions  20:20 – Values vs. Aspirations: What Do You Really Stand For?  26:51 – The Long-Term Costs of Staying Silent  28:49 – Building a Courage Ladder: Start Small, Scale Up  32:34 – First Steps to Practicing Everyday Courage  33:34 – Final Reflections: Leading with Bravery at Work   

What does it really take to scale your business? Host Gary Heldt sits down with Cliff Goins IV, co-founder of Scaleup—a startup launched within Amazon to help diverse-owned businesses grow into large enterprises. With deep experience in fintech, asset management, and private equity, Cliff brings an unfiltered, strategy-first perspective to business growth.In this episode, Gary and Cliff unpack what holds businesses back from scaling—and it's not just about capital. From delegation and systems to social capital and financial metrics, this is a masterclass in how to level up with purpose.Key Takeaways:➤ The leap from small to scalable often starts with learning how to delegate and trust others—even when they do things differently than you would.➤ Many business owners get stuck doing tasks they can do, instead of focusing on what only they can do. Letting go is hard—but it's the unlock to growth.➤ Access to capital isn't the only barrier. Knowing what kind of capital you need—and when—is just as important.➤ Social capital can be more powerful than financial capital. The right introductions, advocates, and networks can change everything.➤ Business owners don't need to be CPAs to master their numbers. But they do need to understand their gross margin, cash flow, and forward-looking metrics.Favorite Quotes:“It's not exactly how you'd do it—but it's done. And you didn't have to do it.” “Scale is not just about size. It's about structure, strategy, and sustainability.”Resources:

Apartment prices are down in many markets… but is it a falling knife, or a chance to scale up? “The Apartment King” Brad Sumrok joins us to talk about what's driving the dip in values … and why experienced investors see it as an opportunity rather than a red flag. Whether you've ever considered scaling up to multi-family or not, this conversation might just get you thinking bigger! Then stick around for a conversation about Eastern Washington in this week's Market Spotlight. Since 1997, The Real Estate Guys™ radio show features real estate investing ideas, strategies, interviews, and all kinds of valuable resources.  Visit the Special Reports Library under Resources at RealEstateGuysRadio.com