Podcasts about Scale up

In this episode of The IT Experts Podcast, I tackle one of the most common frustrations I hear from MSP owners every single week, the belief that MSP marketing simply does not work. I hear it constantly. Someone has tried an agency, a friend who knows social media, some pay per click, or a few Facebook ads, and each time the results fell flat. The real issue, as I explain, is not the tactic itself. It is the absence of a system that connects every activity back to booked calls and revenue.    I open by challenging you to interrogate your marketing agency with one question, how does what you are doing connect to more booked calls. I have found that many agencies do not understand the MSP model, focusing on surface level activity like website redesigns and vague positioning work rather than a measurable path to pipeline. Inside The MSP Growth Hub, this connection between activity and results sits at the heart of the New Client Runway framework I teach from day one.    I also address the MSP habit of leaning heavily on referrals. While steady referrals feel comfortable, I point out that this approach leaves owners exposed. If your biggest client leaves or a referral source dries up, you can lose a significant chunk of monthly recurring revenue overnight, with no backup plan in place. This is where account management, paired with consistent MSP marketing, becomes essential for protecting and growing your income.    A central theme of the episode is what I call the stop start marketing cycle. I describe the familiar pattern, a quiet pipeline triggers a burst of marketing activity, a referral arrives, focus shifts back to delivery, and a few months later, the cycle repeats. I call this Groundhog Day marketing and I link it directly to why so many MSPs remain stuck under a million pounds in turnover. Without consistent visibility, you never build the compounding authority needed to be recognised as the expert in your niche.    To fix this, I share five practical steps for building an effective MSP marketing system. The first is committing to a twelve-month runway rather than a three-month test, broken down into quarters and months so you know exactly what to focus on and when. The second is setting leading indicators, tracking visibility, conversations, and engagement rather than only watching for closed deals. I share a real example of a client who needed fresh leads, better numbers, and a profit first mindset, showing how leading indicators reveal what is really happening in your business.    The third step is building weekly consistency. I recommend posting on LinkedIn at least three times a week from your personal profile and a couple of times from your company page, alongside keeping your Google Business Profile updated. I remind you that people buy from people, and visibility builds the trust required before anyone books a call. I also stress that the money is in the follow up, encouraging you to stay professional, purposeful, and persistent with every new conversation rather than sending one message and giving up.    The fourth step is tracking pipeline momentum using our ONCAM framework, One New Client A Month, which helps you understand how many conversations and what conversion rate you need to hit your growth goals. The fifth step is treating MSP marketing as a genuine cost of growth, with a proper budget attached, reported on regularly alongside your other key performance indicators.    I close by reminding you that sustainable growth is built on visibility, not luck. I encourage you to step outside your comfort zone, commit to the process, and trust that consistent MSP marketing compounds over time into a stronger brand, a healthier pipeline, and a more confident position in your market.    Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.    Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK    And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.    If you're serious about growth and want to explore what this could look like for your MSP, you can book a Right Fit Clarity Call with us HERE.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon! 

Hi, wir sind Marc & Dave, zwei Unternehmer nach Gründung, Scaleup und EXIT. Wir wollen Wissen und Emotionen weitergeben und treffen uns regelmässig zum virtuellen Ping Pong. Wie damals beim Tischtennis im eigenen Startup

In this edition of ScaleUp Radio Shorts, Kevin Brent and Louise Blunt reflect on two fascinating conversations with leadership expert Melissa Thornley and social entrepreneur Vicki Ayton. Although their businesses couldn't be more different, both guests arrive at remarkably similar conclusions. Sustainable growth isn't driven by working harder or adopting the latest technology. It's built by developing better leaders, creating resilient teams, maintaining genuine human connection, and focusing attention on what matters most. From emotional intelligence and feedback cultures to AI, climate resilience and practical productivity systems, this episode explores what founders should really be investing in as they scale. In this episode You'll discover: Why trying to do everything yourself is one of the biggest barriers to scaling The importance of emotional intelligence alongside artificial intelligence Why managing your attention is far more important than managing your time How resilient businesses are built through resilient people Practical ways to build accountability without creating blame Why community, collaboration and purpose create stronger organisations How technology should support human judgement rather than replace it Why writing things down can still outperform another productivity app The role of kindness and self-compassion in high-performing teams One standout message "Wherever your AI skills are, your emotional intelligence needs to be at the same level." It's a simple reminder that as technology accelerates, the businesses that thrive will still be the ones that communicate well, build trust and genuinely understand people. The one key takeaway Technology may improve efficiency, but people create sustainable growth. Invest in leadership, relationships and focus first.   About our guests Melissa Thornley is a leadership and emotional intelligence consultant who helps organisations develop resilient leaders, stronger communication and healthier workplace cultures across industries ranging from manufacturing to emergency services. Vicki Ayton is the founder of BizEd Projects, a Community Interest Company helping communities improve digital inclusion, employability, environmental resilience and local skills development.   Resources mentioned Emotional Intelligence (EI) Artificial Intelligence tools including ChatGPT, Claude and Gemini Focused Space virtual co-working Smart90 G90 Summit   Smart90 Most founders we speak to feel busy but stuck. Plenty is happening, but it's not always clear what genuinely matters most this quarter. If that's you, the G90 Summit is worth a look. It's a structured half-day session where we work through everything competing for your attention, identify the three to five priorities that will move your business forward over the next 90 days, then build the systems and accountability to make sure they actually happen. Quarterly, virtual and just £97 per seat. Find out more at Smart90.co.uk/summit.   Produced with the aid of AI This episode of ScaleUp Radio Shorts was researched, structured and produced with the aid of artificial intelligence, with editorial review and final approval by the ScaleUp Radio team.

————— COACHING —————Vous êtes leader tech ou product face à des défis majeurs ?

In this episode of The IT Experts Podcast, I hosted an MSP Insights Roundtable on AI, automation, and observability at scale, bringing together three brilliant guests, Joe Burns, Fiona Challis, and Nick Horner. What struck me straight away was how all three agreed on one thing before we even got into the detail. AI, automation, and observability only work when you understand your own processes first. Joe walked us through how his MSP, Reformed, built its operational maturity by identifying repetitive tasks, spotting where human error crept in, and asking his team what they actually disliked doing. Only once that groundwork was done did he bring in automation, including an early AI triage system on the service desk, and it paid off.    Nick added a perspective I loved, describing how starting small with clients avoids the scope creep that can derail an automation project before it even gets going. He shared a story about a modest HR automation that grew organically once the client saw the value for themselves, and how bringing end users into the process from day one builds the kind of trust that makes AI, automation, and observability actually stick. Getting genuine buy in, as Nick put it, turns a nervous stakeholder into a project sponsor rather than a blocker.    Fiona introduced an idea I keep coming back to, becoming your own customer zero, assessing your own readiness before you ever take an AI conversation to a client. She told us most MSPs score only two or three out of five on her readiness assessment, which shows how much foundational work is still undocumented across our sector. We spent time discussing how observability has changed, moving away from juggling dashboards across Microsoft 365, PSA, and RMM tools towards a single intelligent layer that pulls everything together securely and quickly. Nick made the point that speed and accuracy no longer need a dedicated Power BI specialist, and Fiona reminded us that the ROI conversation always starts with measuring a baseline before you change anything.    One of my favourite moments came from Joe, describing a law firm that spent three to four hours every week cross checking court lists against their case management system, a task his team solved with an agent in fifteen minutes. Fiona echoed this, encouraging MSPs to lead with one practical win rather than an overwhelming pitch, because solving a single small problem tends to open the door to many more conversations. We also got into the tension between compliance and outcome. Fiona argued that clients buy the outcome AI delivers rather than the technology itself, and Joe pushed back with honest feedback from his law firm clients, who want compliance answered first given how sensitive that sector is to reputational risk. Both agreed that governance needs to be built into the foundations of any deployment rather than bolted on afterwards.    Drawing on Daniel Priestley's thinking around demand and supply tension, Joe warned us against pouring all our energy into operational capacity while neglecting sales and marketing, a gap that can quietly erode margins even as efficiency improves. Fiona picked this up with real enthusiasm, describing how AI and automation can make selling feel far more natural, framing every client conversation as a business problem to solve rather than a service to pitch. She introduced the three pillars she coaches MSPs towards, capacity, experience, and revenue, and stressed the importance of owning your intellectual property rather than giving away your hard built agents for free.    We closed by sharing how each of us measures success, from outcome-based tracking to client and employee satisfaction scores, before final takeaways. Nick urged everyone to embrace the shift and stay ahead of the curve, Joe reminded us that capacity means nothing without the ability to sell it, and Fiona encouraged listeners to stop overthinking and take the first step. I came away from this session convinced, more than ever, that AI, automation, and observability can genuinely transform an MSP, provided the fundamentals are respected along the way.     Connect with Fiona Challis through LinkedIn and website.  Connect with Joe Burns through LinkedIn and website.  Connect with Nick Horner through LinkedIn.    Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.    Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK    And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.    If you're serious about growth and want to explore what this could look like for your MSP, you can book a Right Fit Clarity Call with us HERE.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

Hi, wir sind Marc & Dave, zwei Unternehmer nach Gründung, Scaleup und EXIT. Wir wollen Wissen und Emotionen weitergeben und treffen uns regelmässig zum virtuellen Ping Pong. Wie damals beim Tischtennis im eigenen Startup

————— COACHING —————Vous êtes leader tech ou product face à des défis majeurs ?

In this episode of ScaleUp Radio Shorts, Kevin Brent and Louise Blunt bring together three powerful conversations from recent ScaleUp Radio guests: Dan Glyde, Megan Robinson and Sam Eaton. Whilst their businesses are very different, they all arrived at remarkably similar conclusions about what it really takes to build a business that grows sustainably. From avoiding burnout to empowering your team and creating systems that scale, this episode is packed with practical ideas you can implement straight away. In this episode we discuss: Why founders should think of themselves as cognitive athletes How burnout often arrives long before we recognise it Why people pleasing damages both relationships and business performance Setting boundaries that improve focus and client expectations Megan Robinson's approach to taming the "Advice Monster" Why asking three questions is often better than giving one answer How empowering managers creates better leaders Sam Eaton's counterintuitive advice to build an unscalable business first Why simple systems outperform complicated ones How scorecards and ownership create accountability The leadership transitions every growing business must navigate Why treating employees as career partners builds stronger businesses Key Takeaways • Sustainable growth starts with looking after yourself before your business. • Great leaders ask more questions than they answer. • Boundaries aren't selfish. They create better service, better focus and better decisions. • The strongest businesses are often built on simple, repeatable systems rather than complexity. • As your business grows, your leadership style has to evolve with it. The One Key Thing... Scaling isn't about doing more. It's about creating the habits, systems and leadership that allow your business to grow without burning you or your team out. Mentioned in this episode Dan Glyde – Positive Masculinity Megan Robinson – eLeader Experience Sam Eaton – MindAbility Consultancy If you enjoyed these insights, make sure you also listen to each of the full-length interviews where we explore their stories in much greater depth.   Most founders I speak to feel busy but stuck; plenty happening, but not always clear on what genuinely matters most this quarter. If that's you, the G90 Summit is worth a look. A structured half-day where we work through everything competing for your attention, get clear on the three to five things that must happen in the next 90 days, then commit to them and build the system to make sure they actually happen. Quarterly • Virtual • £97 per seat Find out more at Smart90.co.uk/summit   Know someone with an inspiring ScaleUp story? We'd love to hear from them. Visit ScaleUp Radio to nominate a future guest. This episode of ScaleUp Radio Shorts was produced with the aid of AI.  

In this episode of The IT Experts Podcast, we take you inside The MSP Growth Hub for a look at what happened during the May 2026 Intensive event. Ian Luckett is joined by his business partner Stuart Warwick and coaches Julie Hutchison and Peter Williamson, each sharing what unfolded across two days dedicated to helping MSP owners build stronger, more capable teams. At the heart of the conversation is MSP team alignment, and why it sits right at the centre of scaling a business with confidence.     Stuart opens by explaining the theory behind the Intensive itself. The MSP Growth Hub runs this event three times a year, and each one is themed around one of the three pillars of the Scale with Confidence model. This May the focus was Amplify Capacity, using a framework called Embed and Connect to help growing MSPs align their people behind the strategy and goals of the business. Stuart describes how the vision and annual plan cascade down into a sixteen week plan, then into departmental plans, then into a daily and weekly rhythm across the business. This is MSP team alignment in practice, connecting people to systems, plans and direction so the business becomes a genuine asset rather than something that owns the owner.     Ian reflects that around eighty percent of the challenges MSP owners bring to The MSP Growth Hub trace back to a leadership opportunity rather than a team problem. He and Stuart discuss the difference between a peer group and a structured programme, and how pausing to look back at progress is often the moment clients realise how far they have actually come. That pause, built into the Intensive itself, gives them the chance to calibrate against others on the same journey, working towards genuine MSP team alignment rather than isolated effort, and walk away with practical steps rather than vague encouragement.     Julie takes listeners through her session on maximising team dynamics, focused squarely on MSP team alignment through clarity of function and clarity of requirements. She shares a memorable exercise called There's Been a Breach, where clients were deliberately given incomplete information about roles and responsibilities. The resulting confusion mirrored exactly what happens back in their own businesses when expectations are not clearly set. Julie explains that most people arrive at work wanting to do a good job, and that a leader's role is to set them up to succeed by removing ambiguity around who owns what.     Peter Williamson, newer to The MSP Growth Hub coaching team, brings his background in governance to the conversation. He describes helping clients map every function in their business against the people who currently hold the skills to deliver it, revealing gaps that point directly to training needs or new hires. Peter's simple diagnostic question, asking each team member whether they understand their role and have what they need to do it well, proved to be a powerful starting point for many owners in the room. He also shares a story from one client who, after embedding clearer roles and responsibilities, took a holiday for the first time in three years because their team could confidently carry on without them.     Across all three conversations, a consistent thread emerges. MSP team alignment is not a soft nice to have, it is the mechanism that turns a business from something the owner is trapped inside into something that can scale on its own rhythm. Whether through cascading plans, clarity exercises, or mapping skills against functions, the Intensive gave clients practical tools alongside the confidence to use them.     The episode closes with a reminder that these insights are available to any MSP owner ready to bring more structure to their team. Getting the fundamentals of roles, responsibilities and communication right creates the foundation for sustainable growth, freeing owners to lead rather than firefight.     How to build a high performing technical team, when you do not know where to start by Ian Luckett  STOP Attracting the Wrong People to Your MSP with Julie Hutchison and Ian Luckett     Ready to find out if we're the right fit to help you scale? Book a right fit clarity call: https://go.themspgrowthhub.com/are-we-the-right-fit    Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

Hi, wir sind Marc & Dave, zwei Unternehmer nach Gründung, Scaleup und EXIT.Wir wollen Wissen und Emotionen weitergeben und treffen uns regelmässig zum virtuellen Ping Pong. Wie damals beim Tischtennis im eigenen Startup

————— COACHING —————Vous êtes leader tech ou product face à des défis majeurs ?

Why should founders start planning their exit years before they intend to leave? That was the theme of this month's ScaleUp Club, where members explored one of the most misunderstood areas of business growth: exit planning. Joining Kevin Brent was returning guest Helen Bower, former owner of Adder Bookkeeping, who successfully sold her business to Fresh Financials Group in 2025 after deliberately building it with a 10-year exit strategy in mind. Helen shared a refreshingly honest account of how she transformed a self-employed role into a scalable business, the systems she put in place, how the acquisition unfolded, and what life looks like after the sale. Alongside Helen's Q&A, members also received an AI Pulse update from Tim Wynn-Stanley of Resolve IT, covering one of the hottest developments in AI right now: Vibe Coding. The session explored why exit planning is not really about selling your business. Instead, it is about creating a stronger, more scalable and less founder-dependent company today. Key Takeaways: • Exit planning is growth planning in disguise • The same disciplines that increase business value also improve day-to-day performance • Most businesses are worth significantly less than owners expect because they remain too dependent on the founder • Systemisation is one of the biggest drivers of business value • Buyers look beyond profit and consider factors such as recurring revenue, client retention, staff retention, reputation and operational independence • Helen achieved a four-times EBITDA valuation after years of deliberate preparation • Strong processes allowed her business sale to complete in just six weeks • Remaining in the business after acquisition helped maintain client retention and protected earn-out payments • Brand reputation can significantly influence attractiveness to buyers • AI-generated software can be powerful but requires careful testing and governance AI Pulse: Vibe Coding and Hidden Risks Tim Wynn-Stanley shared insights into the rapidly growing world of Vibe Coding, where AI tools can create functioning software applications simply through conversation. While the speed and accessibility are impressive, Tim warned that many founders are unknowingly creating security and compliance risks. His practical checklist included: • Checking whether passwords or API keys are exposed • Ensuring databases are properly secured • Testing for unintended access points • Reviewing GDPR and compliance obligations • Running comprehensive security testing As Tim put it: "Just because it works doesn't mean it's safe." Helen's Exit Journey Helen began Adder Bookkeeping as a sole trader before intentionally building a team and creating a business capable of operating without her day-to-day involvement. Her preparation included: • Documenting every core process • Building detailed client onboarding systems • Implementing strong CRM workflows • Creating repeatable operational procedures • Developing a trusted second-in-command • Building a strong personal and business reputation within the bookkeeping sector When the opportunity arose to join Fresh Financials Group, the business was already highly systemised, enabling a remarkably fast acquisition process. The One Key Thing If your business cannot operate without you, you don't yet own a sellable asset. Every step you take to reduce founder dependency makes your business more valuable, more resilient and ultimately more enjoyable to run. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: https://bizsmarts.co.uk/scaleupradio/kevin You can get in touch with Kevin here: kevin@biz-smart.co.uk   G90 Summit Most founders I speak to feel busy but stuck; plenty happening, but not always clear on what genuinely matters most this quarter. If that's you, the G90 Summit is worth a look. A structured half-day where we work through everything competing for your attention, get clear on the three to five things that must happen in the next 90 days, then commit to them and build the system to make sure they actually happen. Quarterly, virtual, £97 a seat. http://Smart90.co.uk/summit   Helen Bower can be found here: https://www.linkedin.com/in/helenbowerbookkeepingpractice/

In this episode of The IT Experts Podcast, we share one of the most honest and eye-opening conversations we have ever had about a ransomware attack and the devastating impact it can have on an MSP. Ken Roulston joins me to openly discuss the events that led to a real world cyber incident which ultimately cost more than £500,000, challenged every part of the business, and tested the resilience of the leadership team in ways few business owners ever experience.     This conversation is not designed to create fear. It is designed to create awareness. Every MSP owner believes they have the right security in place, the right backups running and the right processes protecting both their own business and their clients. Ken's experience demonstrates why confidence must always be backed up with verification, discipline, and continual improvement.     Ken shares the full story of how a successful acquisition appeared to strengthen the business before a ransomware attack turned everything upside down. What began as a routine business trip quickly became one of the most stressful weekends of his career. A private data centre belonging to the newly acquired business had been compromised, leaving more than forty client environments inaccessible. As the investigation unfolded, it became clear that the attackers had gained access through one of the least protected customer environments before remaining undetected for several months.     One of the biggest lessons from this ransomware attack is that strong technology alone is never enough. Human error, incomplete backup verification and inconsistent security standards combined to create a perfect opportunity for attackers. The discussion explores how backup systems appeared to be functioning correctly while failing to produce recoverable data when it mattered most. It is a reminder that testing your disaster recovery process is every bit as important as performing the backup itself.     Ken explains the difficult decision to negotiate with the attackers after discovering there was no viable way to restore the systems independently. He openly describes the emotional pressure of balancing legal advice, customer expectations, and the financial impact while attempting to recover critical business systems. It is an extraordinary insight into a situation that many MSP owners hope they will never face, although every provider should prepare for the possibility.    As the recovery began, the challenge shifted from retrieving encrypted information to rebuilding more than forty client environments from the ground up. The team worked around the clock for weeks to restore services, rebuild trust and move customers onto more resilient cloud infrastructure. Despite the enormous disruption, the business retained the majority of its recurring revenue and emerged with valuable lessons that continue to shape how Ken advises MSPs today.     Throughout the episode we explore the practical actions every MSP should take immediately. Ken highlights the importance of enforcing minimum security standards across every client, verifying backups regularly, maintaining isolated recovery environments, and investing in your own cybersecurity with the same commitment you expect from your customers. One of the strongest messages throughout the conversation is that MSPs cannot afford to become complacent. Your clients' security directly affects your own business, making security standards a shared responsibility rather than an optional service.     We also discuss how ransomware attacks continue to evolve as cybercriminals become increasingly sophisticated. With artificial intelligence accelerating both defensive capabilities and cyber threats, MSPs must continually review their security posture, educate their teams, and ensure every client understands the importance of maintaining modern cybersecurity standards. Building resilience is no longer about reacting to incidents. It is about creating systems, habits and leadership that reduce risk long before an attack occurs.     If you are responsible for protecting client environments, leading an MSP or planning future growth, this episode offers valuable lessons drawn from genuine experience rather than theory. Ken's willingness to share one of the most difficult periods of his career provides an opportunity for every MSP owner to strengthen their own business before a ransomware attack forces those lessons upon them.     The conversation serves as a powerful reminder that preparation, leadership and continual improvement remain the strongest defence against an ever-changing threat landscape. Every MSP can learn from this experience and use these lessons to build greater confidence, stronger security and a more resilient business for the future.    Connect with Ken Roulston through LinkedIn.      Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.    Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK    And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.    If you're serious about growth and want to explore what this could look like for your MSP, you can book a Right Fit Clarity Call with us HERE.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

Seeking additional financing from the International Development Association (IDA), a new expansion plan targets online public service portals, broadband connectivity in schools, and digital tools for local small enterprises.

Hi, wir sind Marc & Dave, zwei Unternehmer nach Gründung, Scaleup und EXIT.Wir wollen Wissen und Emotionen weitergeben und treffen uns regelmässig zum virtuellen Ping Pong. Wie damals beim Tischtennis im eigenen Startup

————— COACHING —————Vous êtes leader tech ou product face à des défis majeurs ?

This episode is created using AI What do a wine entrepreneur, a decision-science expert, and an occupational psychologist have in common? More than you might think. In this episode of ScaleUp Radio Shorts, Kevin Brent and Louise Blunt revisit three fascinating conversations with Jamie Smith of EcoSip, Dr Magda Du Preez of GetSense.net, and Tameron Chappell of athinka. Together, they uncover a common theme that sits at the heart of so many scaling challenges: founder psychology. From letting go of the superhero mindset to building decision-making guardrails and avoiding emotionally-driven mistakes, this episode explores the habits, behaviours and systems that allow founders to scale successfully without becoming the bottleneck. In This Episode Why founders must retire the superhero cape Tameron Chappell explains why no founder can continue doing everything as their business grows. Scaling requires self-awareness, delegation and recognising when someone else may be better suited to a role than you are. The dangers of hiring purely on experience A strong CV is not enough. Tameron shares why personality fit, team dynamics and behavioural understanding are often more important than technical expertise when building high-performing teams. Jamie Smith's journey from kitchen table startup to scaling manufacturer Jamie Smith shares how EcoSip evolved from hand-packing wine pouches at home to producing millions of units. Along the way, he learned the importance of bringing in specialist expertise and focusing on what he does best. How emotions distort business decisions Dr Magda Du Preez reveals how emotions influence decision-making in as little as eight milliseconds. Whether it's excitement, anger or sadness, every emotion creates predictable biases that can affect hiring, investment and growth decisions. Why excitement can be the most dangerous emotion for entrepreneurs While enthusiasm drives innovation, excessive excitement can lead to overconfidence, poor judgement and costly mistakes. Jamie's experience with handshake agreements and failed growth opportunities highlights the risks of making decisions without proper safeguards. Building decision-making guardrails Magda introduces the concept of decision rules. These simple, contextual guardrails help teams make decisions confidently while reducing the risk of emotional bias. Rather than constantly seeking founder approval, teams can move faster because they understand the boundaries. Practical tools to improve decision-making The discussion includes several practical frameworks founders can use immediately: The FIRE Method: Feel, Inspect, Respond, Don't React The 10-10-10 Framework: Consider consequences in 10 minutes, 10 months and 10 years Identifying whether a decision is reversible before acting Creating peer groups that challenge thinking and expose blind spots AI as a thinking partner, not a replacement Both Magda and Tameron discuss how AI can support founders as a thinking partner while warning against becoming overly dependent on automated outputs. The best leaders use AI to enhance their thinking rather than replace it. Key Takeaways Scaling requires founders to let go of the belief they must do everything themselves. Team fit matters as much as technical capability when hiring. Emotional biases influence business decisions more than most leaders realise. Decision rules create confidence, autonomy and consistency across teams. Peer groups provide critical external perspectives that reduce blind spots. AI is most valuable when it supports human judgement rather than replacing it. One Standout Message "Guardrails create freedom. When teams understand the boundaries, they can make better decisions without waiting for permission." The One Key Thing The founders who scale most successfully are not the ones who work harder or make faster decisions. They are the ones who build systems, guardrails and teams that allow good decisions to happen consistently without relying on themselves. About Smart90 Most founders I speak to feel busy but stuck; plenty happening, but not always clear on what genuinely matters most this quarter. If that's you, the G90 Summit is worth a look. A structured half-day where we work through everything competing for your attention, get clear on the three to five things that must happen in the next 90 days, then commit to them and build the system to make sure they actually happen. Quarterly, virtual, £97 a seat. Find out more at Smart90.co.uk/summit

“When our patients delay getting care, it can really lead to worse health outcomes down the line, so it has had a myriad of very positive impacts on many different veterans' lives.” – Sylvia V. Haigh The HPP Podcasts celebrates Pride Month with Syliva V. Haigh. In this episode, Sylvia shares how the Pride In All Who Served (PRIDE) was implemented and scaled up to serve 70 Veterans Administration Medical Centers in the United States of America. Sylvia provides the context for the program and the impact of the program on veterans' wellbeing and quality of life. She also shares the significance of this work in the context of Pride Month. To read this article in its entirety, visit:Adaptation of the PRIDE in All Who Served Facilitation Manual to Support Scale-Up of a Novel Program for LGBTQIA+ Veterans.

Most entrepreneurs believe growth is about working harder, Eric Fortenberry believes it's about building better. What started as a mission to help one construction company has grown into a platform serving thousands of contractors across the industry. But despite the growth, the message remains the same: great businesses aren't built by doing everything yourself. In this conversation with Steve, Eric shares why delegation, strong systems, and the right community are the keys to scaling a profitable business without losing yourself in the process. Because if you want to keep up, you have to level up. And the contractors who embrace change today will be the ones setting the standard tomorrow. __________________________________ https://steverozenberg.com/ __________________________________ Steve Rozenberg, originally aspiring to be an international pilot, navigated a challenging shift in his career trajectory when the 9/11 attacks jeopardized his pilot career. Turning adversity into opportunity, he embraced his entrepreneurial spirit and transformed his situation into a multimillion-dollar success story. As the proud owner and founder of The Rozenberg Group, an esteemed international consulting firm, Steve is dedicated to helping clients achieve their goals and regain control of their time and freedom. Beyond his role as a successful entrepreneur, Steve is renowned for his dynamic keynote presentations. He delivers motivational and inspiring speeches that resonate with audiences, providing actionable steps, business systems, and a roadmap to success. His direct yet hopeful messages engage audiences both mentally and emotionally, instilling a positive outlook and guiding them toward success in various aspects of life. Despite facing an unimaginable tragedy on March 6th, 2023, with the loss of his beloved son Jett in a motorcycle accident, Steve demonstrated an indomitable spirit. In honor of Jett's remarkable life, filled with global adventures, martial arts, music, and inspiration, Steve and his wife Renee established the LIVE LIKE JETT SCHOLARSHIP FUND. Learn more: livelikejett.org This scholarship fund serves as a tribute to Jett's legacy, encouraging others to embrace life fully and persistently pursue their dreams. The fund specifically supports high school students seeking to enter the trade industry, mirroring Jett's passion as a welder. Currently, Steve Rozenberg channels his extensive experience as a successful real estate investor to mentor and guide individuals toward prosperity. Despite the challenges he has faced, Steve remains committed to inspiring, uplifting, and creating a positive impact on the lives of those around him. ➤https://www.facebook.com/SteveRozenberg1 ➤https://www.instagram.com/rozenbergsteve _______________________________________________________________________ #SteveRozenberg #TwoDayTakeoff #Opportunity #ChangeYourLife #Entrepreneur #LiveLikeJett #FinancialFreedom #ConstructionBusiness #ContractorLife #BusinessGrowth #ConstructionLeadership #ContractorSuccess #JobTread #EntrepreneurMindset #BusinessSystems #ScaleYourBusiness #ConstructionIndustry

En six ans chez Malt, Sabine Bardaune a accompagné la boîte de 90 à 700 collaborateurs. Dans cet épisode, elle raconte ce que veut dire "faire de l'Ops" quand tout accélère : structurer une équipe qui n'existait pas encore, ouvrir des pays les uns après les autres, intégrer un rachat, et manager des personnes que l'on ne croise jamais au bureau. Une plongée concrète dans le métier de VP Ops en hypercroissance, sans recette magique, mais avec beaucoup de terrain.Sabine est ingénieure de formation (Centrale Lyon), passée par Total, Sia Partners et plusieurs startups avant de rejoindre Malt comme Senior Business Ops, puis d'en devenir VP Ops en reporting direct au CEO. Elle est aujourd'hui freelance, Chief Finance & Ops Officer en mission ponctuelle chez Perifit.Ce que tu vas apprendre dans cet épisode :- Comment monter une équipe sourcing de zéro pour servir les grands comptes, plutôt que de laisser les commerciaux perdre du temps à chercher des freelances sur la plateforme- Pourquoi l'internationalisation change tout pour les Ops : aligner des équipes globales et des équipes locales, supports en anglais, et une conduite du changement qu'il faut répéter "encore et encore"- Comment gérer la fusion de deux CRM lors d'un rachat (Comatch), et ce que Sabine ferait différemment aujourd'hui- Pourquoi un très bon contributeur individuel doit parfois être mieux payé qu'un manager, et comment valoriser les deux trajectoires de carrière- Comment faire grandir ses équipes, y compris en promouvant les évolutions dans d'autres départements ou en dehors de l'entreprise- Ce que le passage de Ops Manager à VP Ops change vraiment : des pairs C-level, une roadmap à aligner et beaucoup d'influence"Le rôle d'un manager, ce n'est pas de garder tes équipes le plus longtemps possible, c'est de les faire grandir, même ailleurs."Notes complètes, ressources et captures de l'épisode : [LIEN]Chapitres :[00:12:06] Parcours : de Centrale Lyon à Total, Sia et les premières startups[00:19:02] Iziwork : l'intérim digital et la débrouille du 0 à 1[00:23:49] Arrivée chez Malt : Business Ops à 90 personnes[00:30:00] Monter une équipe sourcing pour les grands comptes[00:40:04] Série C et 80M€ : prendre la tête de toute l'équipe Ops[00:46:00] Internationalisation : ouvrir des pays et manager à distance[01:09:13] Le rachat de Comatch et la fusion des CRM[01:25:00] Faire grandir ses équipes, même en dehors, puis le passage en freelancePour aller plus loin :"Lean In" de Sheryl Sandberg, sur la place que les femmes s'autorisent à prendre dans le monde du travail"Radical Candor" de Kim Scott, lecture de management citée par SabineLe podcast "Les Infaillibles", podcast sur le managementHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

What happens when a pandemic destroys your original business model? For Jamie Smith and his co-founder Alex, it became the catalyst for creating an entirely new category within the wine industry. Starting as a wine retailer and tasting club, they quickly discovered that shipping glass bottles was expensive, inefficient and environmentally problematic. Rather than accept the challenge, they spent three years developing a proprietary wine pouch capable of preserving and ageing wine in a way that mimics a traditional glass bottle and cork. Today, EcoSIP works with major brands including Naked Wines and The Wine Society, providing innovative sustainable packaging solutions that reduce cost, waste and environmental impact while maintaining wine quality. In this episode, Jamie shares the journey from startup retailer to specialist co-packer, the realities of bootstrapping deep product innovation, and their ambitious plans to make sustainable wine packaging a global standard. In this episode: A pandemic pivot that changed everything When lockdown disrupted their newly launched wine retail business, Jamie and Alex quickly shifted towards direct-to-consumer wine tasting experiences. The challenge soon became obvious. Shipping wine in glass bottles was expensive, heavy and fragile, often costing more than customers expected and creating significant environmental impact. The solution started with a prototype made using hair straighteners and a cereal box. That simple idea ultimately evolved into EcoSIP's proprietary wine pouch technology. Solving a problem others couldn't The team identified a major issue with existing alternatives. Cans prevent oxygen transfer completely, affecting wine development. Traditional bag-in-box solutions allow too much oxygen exposure, impacting quality. EcoSIP set out to create packaging that behaves more like a glass bottle with a cork. After three years of research and development, multiple material generations and constant reinvestment of profits, they developed a pouch capable of replicating the oxygen transfer characteristics needed for wine ageing. Building a defensible business One of the most fascinating aspects of the conversation is how Jamie and the team built genuine barriers to entry. Their competitive advantage now includes: • Proprietary pouch design • Trademark protection • Patent-pending processes • Specialist filling and preservation methods • Deep operational expertise developed through years of experimentation The result is a packaging solution that many competitors would struggle to replicate. Quality control at scale Protecting wine quality remains central to EcoSIP's proposition. Their process includes: • HEPA-filtered clean room environments • Individual bottle quality checks before decanting • CO₂ blanketing to minimise oxidation • Nitrogen purging to reduce oxygen levels before filling • Carefully engineered packaging materials designed for long-term wine preservation These systems allow clients to maintain product quality while benefiting from a more sustainable delivery model. Growing through reputation Unlike many startups, EcoSIP has achieved growth primarily through referrals and word of mouth. Satisfied customers have become advocates, creating a strong pipeline without significant marketing investment. This organic growth has helped the business scale while remaining fully self-funded. Funding growth without losing focus The company has been built using: • Trading profits • R&D tax credits • A Bounce Back Loan Every available resource has been reinvested into developing the technology and refining the process. Now, with the product proven and commercial demand growing, the next step is investment in sales and marketing capability. The global vision Jamie's ambition extends far beyond UK wine packaging. The long-term vision is to establish packaging hubs close to wine production regions around the world. Instead of shipping heavy glass bottles internationally, wine could be packaged near source and distributed more sustainably. Eventually, EcoSIP aims to transition from co-packing to licensing its technology directly to wineries globally. The One Key Thing Innovation becomes far more valuable when it solves a genuine customer problem. EcoSIP's success didn't come from creating new technology for its own sake. It came from relentlessly solving the challenges of cost, sustainability and quality in wine distribution until they created something genuinely difficult to copy. Standout Quote "We spent three years reinvesting everything back into the product until we had a solution that genuinely worked." About EcoSIP EcoSIP provides innovative sustainable wine packaging solutions through its proprietary pouch technology, helping wine brands reduce costs, improve sustainability and deliver high-quality products to consumers in a more flexible format.   Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: https://bizsmarts.co.uk/scaleupradio/kevin You can get in touch with Kevin here: kevin@biz-smart.co.uk   G90 Summit Most founders I speak to feel busy but stuck; plenty happening, but not always clear on what genuinely matters most this quarter. If that's you, the G90 Summit is worth a look. A structured half-day where we work through everything competing for your attention, get clear on the three to five things that must happen in the next 90 days, then commit to them and build the system to make sure they actually happen. Quarterly, virtual, £97 a seat. http://Smart90.co.uk/summit     Jamie can be found here: https://www.ecosip.co.uk/ https://onlinewinetasting.club/ jamie@onlinewinetasting.club   Resources: The Maker & The Merchant Podcast - https://open.spotify.com/show/51mYMnpuCR9UKxydI1OgXT?si=c75509dfa1f14124  

Choosing a marketing role requires balancing your growth goals with company culture. Learn how to navigate big brands versus scale-ups.Kerttu Inkeroinen, CMO at  @luckysaintbeer  , joins us to break down the differences between working at global FMCG giants like Coca-Cola and Kimberly-Clark versus agile scale-ups. If you are debating your next career move, this discussion provides the framework to assess which environment aligns with your professional ambitions.We analyze the specific skills required for each path and how to position yourself for leadership roles. Kerttu shares her perspective on what makes a successful career trajectory, helping you decide if you thrive in established corporate structures or fast-paced entrepreneurial environments. By the end of this conversation, you will have a clearer strategy for choosing a marketing role that fits your long-term objectives.This is essential viewing for anyone navigating marketing career advice or looking to transition between company types. Whether you are aiming for a CMO career path or just starting, understanding these dynamics is crucial for advancement.Subscribe for weekly marketing leadership breakdowns, and comment below: are you currently leaning toward a big brand or a scale-up?+00:00 — Welcome00:37 — Welcome Kerttu, CMO at Lucky Saint 03:02 — Big corporate vs. scale-up environments 08:54 — It's not always a binary choice 10:46 — Questions to ask when evaluating a new role or company 16:16 — Self-reflection exercise18:19 — “City vs. countryside” 21:20 — What large organisations do well 24:29 — Reflections career choices: breadth vs. depth 27:07 — Overcoming imposter syndrome32:51 — Advice for a solo marketers35:33 — Practical tips for applications 41:41 — Pushing for more senior roles mid-career 46:27 — Questions to ask before accepting a scale-up offer 49:20 — Realities and risks of working in scale-ups 53:05 — Navigating compensation expectations55:51 — Collect experiences, build networks, enjoy the journey+If you enjoyed this, please like and subscribe - it genuinely helps us reach more marketers like you.Join 35,000+ marketers getting our weekly newsletter (it's free): https://themarketingmeetup.com/newsletterListen on Apple Podcasts: https://podcasts.apple.com/us/podcast/marketing-meetup-podcast/id1365546447Listen on Spotify: https://open.spotify.com/show/5QvmFdxg5pMwsfPkKjhXl9+ The Marketing Meetup thrives for many reasons, but one of the crucial reasons we're able to do what we do is because we have the support of some incredible individuals from some equally inspiring companies. Below is the list of our partners in crime: our amigos. All we have to say is a big, massive, thank you.Cambridge Marketing College + Frontify + Planable + Mailchimp + Wistia + Prismic + Canva

Het Rotterdamse chipmachinefabrikant Nearfield is een unicorn geworden - een bedrijf dat nog niet op de beurs genoteerd is, maar al wel gewaardeerd wordt op meer dan 1 miljard. De reden? Een investeringsronde waarbij 380 miljoen dollar binnen werd gehaald. Volgens Nearfield de grootste investeringsronde ooit in Nederland in een deeptechbedrijf. De nieuwe waardering van het bedrijf, dat meetmachines ontwikkelt die chipfouten op atoomniveau opsporen, is 1,6 miljard. We praten erover met techredacteur Bert van Dijk. Lees: Recordinvestering moet Nearfield sleutelrol in chipindustrie geven Keir Starmer is gisteren afgetreden als premier van het Verenigd Koninkrijk. De timing is opvallend: vandaag is het precies tien jaar geleden dat de Britten zich in een referendum uitspraken voor een vertrek uit de Europese Unie. Sinds dat Brexit-referendum zag het land een reeks premiers komen en gaan. Starmer was de zesde premier in die periode. Samen met onze correspondent in het Verenigd Koninkrijk, Joost Dobber, bespreken we de oorzaak van zijn aftreden en de vraag die nu voorligt: hoe verder met het VK? Lees: Keir Starmer treedt af als premier van het Verenigd Koninkrijk Wie erft je digitale leven? Daarover praten we met medewerker FD Persoonlijk, Daphne van Dijk. Bij nalatenschap denken we snel aan materialistische zaken of geld maar steeds vaker omvat het ook digitale bezittingen, zoals foto’s en cryptovaluta’s. Veel Nederlanders hebben niet vastgelegd wat daar na hun leven mee moet gebeuren, wat steeds vaker tot problemen leidt. Volgens onderzoek van de Alliantie Digitaal Samenleven gaat dit om 85% van de bevolking. Lees: Wie erft je digitale leven? Redactie en montage: Floyd Bonder, Hanna van Spijk & Sophia WoudaPresentatie: Sophia WoudaSee omnystudio.com/listener for privacy information.

In this episode of The IT Experts Podcast, we explore one of the most powerful leadership skills any MSP owner can develop: self-awareness. While many business conversations focus on strategy, sales, systems, and growth, this discussion takes a different path. I am joined by leadership coach Julie Hutchison and Managing Director of Mark1 IT Mark Stevens to unpack how self-awareness impacts you, your team, and ultimately the success of your business.     The conversation begins with Mark sharing his own leadership journey and the challenges he experienced as his business grew. Like many MSP owners, he found himself frustrated when team members did not perform in the way he expected. He wanted people to move at the same speed, think in the same way, and approach challenges with the same intensity. Over time, that created pressure, frustration, and a growing disconnect between what he wanted from his team and what they were able to deliver.     What makes this episode particularly valuable is Mark's honesty. Rather than focusing on what was wrong with his team, he reflects on what he discovered about himself. Through coaching, reflection, and experience, he began to understand that many of the challenges within the business were connected to the way he was showing up as a leader. This realisation became the starting point for meaningful change.     Julie explains that self awareness is not simply about understanding your personality. It is about recognising the impact your behaviour has on other people. Every leader influences the confidence, motivation, and performance of their team. When leaders become more aware of how they communicate, react under pressure, and set expectations, they create an environment where people can thrive.     A key moment in the discussion centres around behavioural profiling and understanding different communication styles. Mark shares how learning about his DISC profile helped him recognise that not everyone thinks, works, or processes information in the same way. What felt obvious and straightforward to him often felt overwhelming or unclear to others. Developing greater self-awareness allowed him to adapt his communication and lead people more effectively.     The conversation also explores the relationship between self-awareness and emotional intelligence. Mark talks openly about recognising the impact of stress, fatigue, and even lifestyle choices on the way he interacted with his team. Rather than allowing frustration to dictate his behaviour, he learned to pause, reflect, and respond more intentionally. This shift created stronger relationships and helped build trust throughout the business.     One of the most powerful themes throughout the episode is the idea that leadership starts with personal responsibility. It is easy to blame team members when results are not where you want them to be. It takes courage to hold up the mirror and ask what role you might be playing in the situation. Julie introduces the concept of "Can't, Won't, Don't", a framework that helps leaders understand whether team members lack capability, confidence, motivation, or clarity. Instead of assuming people are underperforming, leaders are encouraged to become curious and seek understanding.     As self-awareness increases, leaders become better equipped to identify the real barriers holding their teams back. They stop reacting emotionally and start creating conditions where people can succeed. This leads to improved communication, stronger accountability, and greater engagement across the organisation.     Mark also shares how greater self-awareness transformed the culture inside Mark1 IT. What was once a source of frustration became a business environment he genuinely enjoys. Team members became more confident. Conversations became more productive. The business became more structured and aligned. Most importantly, people started taking ownership and making decisions with confidence.     The discussion highlights another important lesson for MSP owners. Self-awareness is not a destination. It is an ongoing process. Every stage of business growth brings new challenges, new responsibilities, and new opportunities for personal development. The leaders who continue to learn, reflect, and adapt are the ones who create sustainable success for themselves and their teams.     Throughout the episode, Ian, Julie, and Mark remind us that people are the most valuable asset in any business. Systems, technology, and processes all matter. Yet the way leaders think, behave, and communicate has a profound impact on everything else. When leaders invest in their own growth, they create ripple effects that influence culture, performance, and long-term business results.     If you have ever found yourself frustrated with your team, questioning why people are not taking ownership, or wondering why progress feels slower than it should, this episode offers a valuable perspective. It provides practical insights, honest reflections, and powerful reminders that leadership begins with understanding yourself first.     Self-awareness creates clarity. Clarity builds confidence. Confidence helps people perform at their best. When leaders embrace that journey, they create stronger businesses and more fulfilling places to work.    Connect with Mark Stevens through LinkedIn and his website.    Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.    Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK    And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.    If you're serious about growth and want to explore what this could look like for your MSP, you can book a Right Fit Clarity Call with us HERE.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

Hi, wir sind Marc & Dave, zwei Unternehmer nach Gründung, Scaleup und EXIT. Wir wollen Wissen und Emotionen weitergeben und treffen uns regelmässig zum virtuellen Ping Pong. Wie damals beim Tischtennis im eigenen Startup

Même quand on connaît la théorie du MVP par cœur, on tombe dans le piège. Thomas l'a vécu avec Relationchips : malgré toute sa connaissance de la méthode Lean, il a développé trop longtemps avant d'aller confronter son produit au marché.Dans cet extrait, Thomas décortique avec honnêteté pourquoi les développeurs ont cette tendance naturelle à sur-développer, même quand ils savent qu'il ne faut pas. Entre zone de confort technique, perfectionnisme et résistance à la confrontation client, il partage les leçons tirées de ses échecs entrepreneuriaux.————— THOMAS SERTORIO —————Retrouvez Thomas sur LinkedIn : https://www.linkedin.com/in/thomassertorio/————— RESSOURCES —————Lean StartupProduct HuntY Combinator (YC)————— 5 ÉTOILES —————Si cet épisode vous a plu, pensez à laisser une note et un commentaire - c'est la meilleure façon de faire découvrir le podcast à d'autres personnes !Envoyez-moi une capture de cet avis (LinkedIn ou par mail à dx@donatienleon.com) et je vous enverrai une petite surprise en remerciement.

Most business owners spend years building their company, yet very few spend any time building an exit strategy. In this month's ScaleUp Radio Shorts episode, Kevin Brent and Louise Blunt explore why exit planning isn't really about leaving your business. It's about creating a stronger, more valuable, and less owner-dependent company today. The reality is sobering. For many founders, their business is their most valuable asset after their home, yet the vast majority have no formal exit plan. Even fewer achieve the outcome they hoped for when they eventually sell. The good news? The same disciplines that increase business value are the very things that help you scale more effectively, improve profitability, and create greater freedom as an owner.   In This Episode Why Exit Planning Is Really a Growth Strategy An exit plan should not be something you create a few years before retirement. Instead, it should become a framework for building a stronger business today. The systems, processes, leadership capability and recurring revenues that make a company attractive to buyers are exactly the same things that make a business easier to run and scale. Understanding What Your Business Is Really Worth Many founders significantly overestimate the value of their business. Kevin and Louise discuss: Typical valuation methods for SME businesses Profit multiples and how they influence value The difference between EBITDA and Seller's Discretionary Earnings (SDE) Why two businesses with similar profits can command very different valuations The Eight Drivers of Business Value The Entrepreneurial ScaleUp System identifies eight key drivers that influence valuation, including: Financial Performance Growth Potential Recurring Revenue Customer Satisfaction Monopoly Control Switzerland Structure Hub and Spoke Transferability and independence from the founder Improving these areas can significantly increase both the value and attractiveness of your business. The Most Important Driver: Hub and Spoke One of the biggest value destroyers is founder dependency. If every key decision, relationship and process relies on the owner, the business becomes difficult to sell and difficult to scale. Kevin and Louise discuss how founders can: Document key processes Develop leadership capability Delegate responsibilities Build systems that reduce reliance on the owner The ultimate goal is to create a business that continues to thrive without you. Finding the Right Buyer The discussion also explores: Strategic buyers versus financial buyers Why existing customers, suppliers and competitors are often the most likely acquirers How strategic buyers can pay significant premiums Why businesses roughly ten times your size may represent ideal acquisition targets Creating a Practical Exit Plan Your exit strategy does not need to be complicated. A simple two or three-page document can cover: Personal objectives Current business valuation Investment story Target buyers Improvement priorities across the value drivers 12 to 24-month action plans   Key Standout Message "An exit plan is actually a growth plan in disguise." The actions that increase business value are the same actions that improve scalability, profitability and owner freedom.   The One Key Thing Build a business that can thrive without you. The biggest factor influencing both valuation and scalability is reducing founder dependency. The sooner you start transferring knowledge, developing leaders and creating systems, the more options you'll create for your future.   90-Day Action Challenge Block out 90 minutes and: Score your business against the eight value drivers. Identify your three weakest areas. Map potential future buyers. Create your investment story. Commit to three actions for the next 90 days.   Smart90 Feature Most founders I speak to feel busy but stuck; plenty happening, but not always clear on what genuinely matters most this quarter. If that's you, the G90 Summit is worth a look. A structured half-day where we work through everything competing for your attention, get clear on the three to five things that must happen in the next 90 days, then commit to them and build the system to make sure they actually happen. Quarterly, virtual, £97 a seat. Smart90.co.uk/summit   This episode was created using AI

In this episode, Mike and Ben welcome Creators Leverage Guild member Andy Ly for a conversation about scaling an Amazon Influencer business, hiring virtual assistants, and focusing more on the activities that actually drive revenue.If you're interested in learning more from Andy, he currently offers three programs: Hire Up, Scale Up, and the full LyPad Complete Program. His Scale Up course is also currently on sale for a limited time. We'll leave the affiliate link below for anyone who wants to check those out and learn more.Andy shares his story of leaving a 15-year corporate career, discovering the Amazon Influencer Program, and growing from zero to five figures a month in a relatively short period of time. The conversation covers how he used Creator Connections, targeted product research, and comparison videos to grow more efficiently while building systems that supported scale.A big part of this episode focuses on virtual assistants and how creators can start thinking differently about delegation. Andy breaks down when he hired his first VA, what different roles can cost, the difference between general and specialized help, and why workflows, SOPs, and communication systems matter if you want outsourcing to actually work.Mike, Ben, and Andy also talk through the tools he uses to manage a team, including Slack, Dropbox, Frame.io, and Google Drive, along with the importance of staying focused on the highest-value tasks instead of getting stuck in low-return work.Toward the end of the episode, Mike and Ben share an exciting new partnership with Andy Ly and LyPad Academy. Going forward, Creators Leverage Guild will also be the home for Andy's community, creating more opportunities for creators who want support around hiring, scaling, and building a stronger content business.If you are an Amazon Influencer, content creator, or entrepreneur trying to scale more efficiently, build better systems, and learn how virtual assistants can help you grow, this episode is packed with practical insight.____________________Take one of Andy's Virtual Assistant courses:Scale Up on sale for limited time!LyPad AcademySubscribe to Andy's YouTube Channel!LyPad Academy Channel____________________JOIN THE COMMUNITYIf you are looking for deeper strategy, accountability, & honest conversations with other serious content creators, the Creator's Leverage Guild was built for exactly thatLearn more and join here:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Creator's Leverage Guild⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠_____________________CHECK OUT OUR 2 NEW EBOOKS THAT JUST LAUNCHED!⁠⁠⁠⁠⁠⁠⁠⁠⁠The AIP Master Guide⁠⁠⁠⁠⁠⁠⁠⁠⁠ - Stop guessing your way through AIP. The AIP Master Guide is your go-to resource for setup, backend navigation, Store IDs, payments, uploads, & more.⁠⁠⁠⁠⁠⁠⁠⁠⁠Leveraging Brand Deals Playbook⁠⁠⁠⁠⁠⁠⁠⁠⁠ - Stop leaving money on the table. The Leveraging Brand Deals Playbook helps you pitch smarter, negotiate better, & turn free product offers into real paid opportunities._____________________JOIN OUR FREE FACEBOOK COMMUNITYConnect with other Amazon Influencers & content creators, ask questions, & stay up to date on what is working right now.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Amazon Influencer Success Facebook Group⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠_________________________TOOLS AND RESOURCES FOR CREATORSViral VueMake smarter content decisions & grow faster.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Try Viral Vue here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Use code STRAHL10 for 10% off for lifeOinkTrack earnings & performance across platforms.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Try Oink here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Use code STRAHL10 for 10% off for lifeGeniuslinks: Our #1 Deeplinking Pick!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Try Geniuslinks!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠VidiQ: Our #1 pick for YouTube channel Insights!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Try VidIQ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Affiliate links. We may earn a small commission at no extra cost to you.__________________________CONTACTHave a question, collaboration opportunity, or topic request?Email: mike@creatorsleverageguild.com

In this episode of the IT Experts Podcast, we explore one of the most overlooked opportunities for MSP growth: exhibitions and events. If you have ever invested time and money into a trade show, only to come away wondering whether it was worth it, this conversation with Steve Lloyd is essential listening.     Many MSP owners know they need to get out into the market, meet potential clients, build relationships, and generate fresh opportunities. The challenge is that exhibitions can often feel uncomfortable, especially for technical founders who are far more confident discussing technology than approaching strangers in a busy exhibition hall. The result is that many businesses turn up with a couple of banners, a table full of brochures, and a hope that the right people will stop by. According to Steve Lloyd, that approach is exactly why so many exhibitors fail to see a return on their investment.     Throughout this episode, Steve Lloyd shares a completely different way of thinking about exhibitions. Rather than viewing them as a one-day event, he encourages MSPs to see them as part of a much larger business development process. Success begins long before the doors open and continues long after the exhibition has finished.     One of the most powerful insights from the conversation is the idea that you are not simply renting a stand. You are creating a temporary shop inside a temporary shopping centre. When viewed through that lens, everything changes. You start thinking about customer experience, visibility, engagement, staff preparation, and follow up. You begin asking better questions about what success actually looks like and how you can create meaningful conversations with the people who matter most.     Steve Lloyd explains that many exhibitors make the mistake of accepting the standard setup provided by the venue. Tables become barriers. Brochures create clutter. Team members sit behind their stand waiting for visitors to approach. Unfortunately, that approach rarely creates energy, excitement, or engagement.     Instead, Steve Lloyd encourages businesses to take ownership of their space. Every element of the stand should support a clear message. Visitors should immediately understand who you help, what problem you solve, and why they should engage with you. Simplicity becomes a competitive advantage. Clear messaging consistently outperforms complicated explanations and technical jargon.     The discussion also highlights an important challenge many MSP owners face. Technical expertise does not automatically translate into effective communication. It is easy to fall into the expert trap and overwhelm prospects with information. Steve Lloyd explains that successful exhibitors learn how to simplify complex ideas and connect with people who may have very little technical knowledge. Confidence comes from clarity, and clarity helps create stronger conversations.     Another key theme throughout the episode is preparation. Steve Lloyd introduces what he calls the Exhibition Life Cycle, a framework built around preparation, promotion, execution, and follow up. Each stage plays a critical role in determining the overall success of an exhibition.     Preparation involves far more than ordering banners and booking accommodation. It includes defining objectives, developing messaging, planning customer journeys, training staff, preparing follow up processes, and ensuring there are no surprises on the day. The more preparation that happens in advance, the more confident and effective your team becomes during the event itself.     Promotion is another area where many businesses leave opportunities on the table. Steve Lloyd encourages exhibitors to build anticipation before the event begins. The most successful stands create awareness and excitement before visitors even arrive at the venue. This helps maximise engagement and creates momentum throughout the event.     When it comes to execution, the conversation focuses heavily on human interaction. While games, competitions, and attractions can help capture attention, Steve Lloyd believes that well trained staff remain the most valuable asset on any exhibition stand. Great conversations consistently outperform gimmicks when it comes to building trust and generating quality leads.     The discussion also challenges the traditional approach to exhibition competitions. Rather than offering prizes that attract everyone, Steve Lloyd recommends prizes that attract the right people. A free workshop, assessment, training session, or educational event creates far more value than generic prizes that have no connection to your expertise. The goal is to bring prospects into your world and allow them to experience the value you provide.     Perhaps the most important takeaway from this episode is that exhibitions are not about making immediate sales. They are about starting meaningful conversations with the right people. Every interaction becomes part of a larger relationship building process that continues long after the exhibition has ended.     If you want to generate better results from your next event, this conversation with Steve Lloyd provides a practical framework you can implement immediately. From creating stronger messaging and improving stand design to building effective follow up systems, the advice shared in this episode will help you approach exhibitions with greater confidence, structure, and purpose.     Whether you are attending your first trade show or looking to improve the return on events you already invest in, the lessons from Steve Lloyd offer a clear roadmap for turning exhibitions into a powerful growth channel for your MSP.    Connect with Steve Lloyd through LinkedIn and his website.    Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.    Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK    And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.    If you're serious about growth and want to explore what this could look like for your MSP, you can book a Right Fit Clarity Call with us HERE.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon! 

Great science doesn't always translate into a scalable product, and that gap can stall even the most promising innovations. In this Mol Bio Minutes episode, Steve Lewis explores a common challenge in biotech: moving from a validated assay or prototype to a commercially viable product. While scientific teams often achieve strong early results, scaling requires coordination across design, engineering, materials, and manufacturing, which typically involves multiple vendors. This fragmented process introduces delays, misalignment, and risk. The episode highlights how physical product design, especially for consumables like microfluidic cartridges or custom plastics, can ultimately determine whether a solution reaches the market. By integrating design, prototyping, and manufacturing under one roof, Thermo Fisher Scientific's Plastics Prototyping Services aim to streamline this transition. Early consideration of materials, manufacturability, and reagent compatibility enables faster iteration and more efficient scale-up, particularly for startups navigating growth stages. Ultimately, the message is clear: if your biology works but your product doesn't scale, the problem is solvable. With the right integrated approach, innovation doesn't have to stall, it can move efficiently from idea to impact. Helpful resources and links: Learn more about Thermo Fisher Plastics Prototyping Services Access information about reagents and raw materials for use in your product(s) Subscribe to get future episodes as they drop and if you like what you're hearing we hope you'll share a review or recommend the series to a colleague.  Visit the Invitrogen School of Molecular Biology to access helpful molecular biology resources and educational content, and please share this resource with anyone you know working in molecular biology. For Research Use Only. Not for use in diagnostic procedures.

About the Show:"Black Paper Party doesn't exist if it's not for the authentic representation of the Black diaspora and our products." – Jasmine HudsonWhat does it really take to build a business rooted in culture, stay true to your mission, and scale to 20,000 points of distribution—all from Northwest Arkansas? Jasmine Hudson, co-founder of Black Paper Party, is living proof that it's possible.In this episode of I Am Northwest Arkansas®, host Randy Wilburn welcomes Jasmine back for a candid and wide-ranging conversation about entrepreneurship, representation, and what growth really looks like when you refuse to compromise your values. From packing orders in her garage during the early days to landing shelf space with major retailers, Jasmine pulls back the curtain on the journey—including what really happened after the Shark Tank cameras stopped rolling.Jasmine also shares how Black Paper Party is using AI and technology to operate smarter, what it means to be selected for the prestigious Endeavor Heartland Scale Up Accelerator, and why staying connected to the mission of celebrating Black joy and culture has been their greatest competitive advantage.Whether you're a founder grinding through the early stages, an entrepreneur looking to scale without losing your soul, or someone who simply believes that representation matters—this episode is for you. Pull up a chair and get ready to be inspired.Key Takeaways:Authenticity Matters: Staying true to your mission and serving your community is at the heart of lasting growth and brand loyalty.Growth Is a Journey: Black Paper Party went from the garage to major retailers by focusing on both process and relationships.Technology as a Tool: Leveraging AI can help small teams do more, from managing e-commerce to automating business tasks—but it should never replace original thinking.Retail Wisdom: Walmart can be a powerful incubator for brands, especially for those who understand their customer and the importance of scalability.Community and Networking: Programs like Endeavor Heartland Scale Up provide important mentorship and support, but you have to put in the work to benefit.Resilience in Business: Setbacks, like shipping disasters or lost deals, are part of the journey—true grit keeps you moving forward.All this and more on this episode of the I Am Northwest Arkansas® podcast.Important Links and Mentions on the Show*Website: Black Paper PartyBlack Paper Party on InstagramBlack Paper Party on FacebookBlack Paper Party on LinkedInEndeavor Heartland Scale Up Accelerator: endeavor.org (Check show notes for direct links.)Canem Arkan Endeavor Heartland EmailShawn Morris Endeavor Heartland EmailJasmine Hudson on LinkedInFindItNWA.com NWA's Hyperlocal Business DirectoryThis episode is sponsored by*Signature Bank of Arkansas "Community Banking at its Best!"*Note: some of the resources mentioned may be affiliate links. This means we get paid a commission (at no extra cost to you) if you use that link to make a purchase.Connect more with I am Northwest Arkansas:Grab our Newsletter Email Us at hello@iamnorthwestarkansas.comConnect With Our Facebook Page Connect With Us on Threads Connect With Our Instagram Connect With Our LinkedIn PageJoin The Facebook Group Connect with our Fearless Host, Randy Wilburn on LinkedInThank you for listening to this I am Northwest Arkansas podcast episode. We showcase businesses, culture, entrepreneurship, and life in the Ozarks.Consider donating to our production team to keep this podcast running smoothly. Donate to I Am Northwest ArkansasMentioned in this episode:FindItNWA.comLooking to discover the best local businesses in Northwest Arkansas?

In this episode of The IT Experts Podcast, I sit down with Ken Roulston to explore a topic that many MSP owners know they should be paying attention to, yet often leave until much later than they should. Governance.     Now, before you switch off thinking this is a subject reserved for larger businesses, stay with me. This conversation is one of the most important discussions we've had around protecting the value of your MSP, reducing unnecessary risk and building a business that is genuinely attractive to a future buyer.     Ken brings a huge amount of experience to this conversation. Having built and successfully exited a £17 million MSP, he has seen first hand what separates valuable businesses from those that struggle to achieve the valuation their owners expect. Through his work with MSPs across the UK and Ireland, Ken regularly helps business owners understand the factors that drive value and the mistakes that can quietly destroy it.     One of the points I often make is that every MSP owner will eventually sell their business. Whether that happens in five years, ten years or twenty years is almost irrelevant. At some stage, ownership changes hands. The question is whether you will be rewarded properly for all the hard work, investment and sacrifice that went into building it.     That is where Governance comes in.     Throughout our conversation, Ken and I unpack why Governance is far more than a compliance exercise. Good Governance creates confidence. It gives buyers reassurance. It reduces risk. It demonstrates professionalism. Most importantly, it helps you build a stronger business today, regardless of whether an exit is anywhere on your immediate horizon.     We begin by looking at financial Governance and why understanding your numbers is only part of the story. Many MSP owners can tell you their monthly revenue and profitability. Far fewer fully understand the financial responsibilities that come with being a company director. Ken explains the importance of financial controls, cashflow management, solvency and proper accounting practices. These are not optional activities. They are part of your legal responsibility as a business owner.     We also discuss how poor financial Governance can raise serious red flags during an acquisition. Buyers want confidence that a business is being managed professionally. Strong reporting, clear approval processes, documented decisions and consistent financial management all contribute to a stronger valuation and a smoother due diligence process.     From there, we move into legal Governance, which is often where hidden problems begin to emerge. Ken shares examples of acquisitions where customer contracts, supplier agreements and employee terms created unexpected complications. In some cases, a single clause buried within a contract was enough to significantly impact the value of a deal.     One example in particular highlights how an overlooked contract clause could force a buyer to seek approval from every customer before completing an acquisition. It is a powerful reminder that Governance is not about having paperwork in place. It is about understanding exactly what those documents mean and how they affect the future of your business.     We also spend time discussing employee Governance. As MSP owners, our people remain our greatest investment and often our largest cost. Strong Governance creates clear expectations, supports accountability and helps protect both employees and the business. Ken explains why current employment contracts, documented processes and professional HR support are essential if you want to build a resilient organisation.     Towards the end of the episode, we broaden the conversation into business risk. This is an area we regularly help MSP Growth Hub members address because many business owners spend their days helping clients manage risk while overlooking risks within their own organisations.     Ken shares practical examples of the risks every MSP should be assessing, including customer concentration, supplier dependency, cashflow exposure and operational vulnerabilities. We discuss why creating a risk register does not need to be complicated and how taking time to identify potential threats can significantly improve decision making and business resilience.     If you want to build a stronger MSP, improve its future value and avoid the costly mistakes that catch many owners out during an exit process, this episode is packed with practical insights. Governance may not be the most glamorous topic in business, although it could be one of the most valuable conversations you will have this year.     As Ken says throughout the discussion, buyers are looking for confidence, credibility and professionalism. Good Governance helps you demonstrate all three.   Connect with Ken Roulston through LinkedIn and his website.     Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.    Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK    And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.    If you're serious about growth and want to explore what this could look like for your MSP, you can book a Right Fit Clarity Call with us HERE.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

Send us your thoughtsOriginally released as episode 144 of the CFO 4.0 Podcast, this episode is part of our CFO 4.0 Revisited series — bringing back some of our most valuable conversations for a new listen.Hannah Munro is joined by Sylvia Ionita, Finance Executive at LFG Solutions LLC, who at the time of recording was CFO at waterdrop. With hands-on experience scaling start-ups, Sylvia brings sharp, practical wisdom on what it really takes to grow a business from the ground up — the highs, the hard lessons, and everything in between.In this episode, we cover:How presenting real numbers and financial data at all levels drives awareness and accountability across the teamSylvia's approach to leadership meetings, mentoring, and building genuine personal connectionsImplementation measures to enhance profitability and maintain control during periods of rapid growthHow to discern which problems demand immediate action and which call for a longer-term strategic responseThe importance of internal mentorship and fostering a culture of personal developmentSylvia's top tips for finance professionals stepping into the start-up world for the first timeLinks mentioned:Sylvia's LinkedInExplore other CFO 4.0 Podcast episodes here.Subscribe to our Podcast!

In this episode of The IT Experts Podcast, I continue our Get Your Time Back series by tackling one of the biggest challenges I see MSP owners facing every single day, becoming the default decision-maker in their business.     If your team comes to you for every answer, every approval, every problem, and every decision, there is a good chance you've become the bottleneck without even realising it. The frustrating part is that most MSP owners believe they have a workload problem when in reality they have a leadership pattern that is holding the business back.     Throughout this episode, I explain why being overwhelmed is often less about the amount of work and more about how decisions flow through the business. When every road leads back to you, growth slows down, confidence across the team drops and you end up spending your days firefighting rather than leading.     I share why teams naturally mirror the behaviour of their leaders. If you are constantly stepping in to rescue situations, provide answers and solve problems, your team will quickly learn that the easiest option is to come straight to you. Before long, you find yourself carrying the weight of every decision while capable people around you stop trusting their own judgement.     One of the key concepts I explore is the difference between a parent to child relationship and an adult to adult relationship inside your MSP. When leaders constantly provide solutions, they unintentionally create dependency. When leaders coach instead of rescue, they create ownership, accountability and confidence. That shift is where real growth begins.     We also look at why many people hesitate to step forward and make decisions. In most cases it comes down to fear. Fear of getting something wrong. Fear of making a mistake. Fear of looking silly in front of colleagues or clients. If every challenge is immediately taken away from them, that fear never gets challenged and confidence never grows.     I share a simple but powerful analogy about learned behaviour and how teams can become conditioned to operate below their potential. Over time, people stop looking for solutions because they believe someone else will provide them. If that someone is always you, becoming the default decision-maker becomes a cycle that gets harder and harder to break.     The cost of staying in that position is significant. It limits growth, slows progress and prevents you from spending time on the strategic activities that will move your MSP forward. More importantly, it prevents your team from developing into the confident, capable people you need them to become.     That is why I introduce one of the coaching frameworks we use inside The MSP Growth Hub, the GROW model. This simple approach helps leaders stop rescuing and start coaching. It gives your team the opportunity to think, solve problems and take ownership while allowing you to step back from being the default decision-maker.     We walk through each stage of the framework, from defining the goal and understanding the reality, through to exploring options and agreeing the way forward. When used consistently, this approach can transform the quality of conversations inside your business and help create a culture where people take responsibility rather than waiting for instructions.     I also share practical techniques you can start using immediately, including one simple habit that can dramatically reduce interruptions throughout your day. It starts with resisting the urge to answer every question straight away and instead helping people think through the solution themselves.     If you are serious about getting your time back, building a stronger leadership team and creating a business that works for you rather than you working for it, this episode will give you practical ideas that you can start implementing today.      Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.    Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK    And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.    If you're serious about growth and want to explore what this could look like for your MSP, you can book a Right Fit Clarity Call with us HERE.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon! 

In this episode of The IT Experts Podcast, I kick off a brand-new two-part series focused on one of the biggest frustrations MSP owners face, how to get your time back. If you constantly feel busy, overwhelmed, reactive, or like your week disappears before you have made any real progress, then this episode is for you. I want to help you stop confusing activity with achievement and start focusing on the things that genuinely move your MSP forward.     Every day inside The MSP Growth Hub, we speak to MSP owners who are stretched in every direction. They are buried in emails, firefighting problems, approving decisions, and carrying the weight of the business on their shoulders. The challenge is that being busy creates the illusion of progress. Ticking tasks off a list feels productive. Clearing your inbox feels satisfying. Yet none of it guarantees that you are building a business that gives you more freedom, more profit, or more control over your future.     In this episode, I unpack why so many MSP owners stay trapped in reactive mode for years and how that slowly impacts growth, leadership, confidence, and even mental wellbeing. I talk openly about the habits, behaviours, and leadership patterns that stop owners from creating space to think strategically and lead effectively. If you want to get your time back, there has to come a point where you stop measuring success by how hard you are working and start measuring success by the outcomes you are creating.     One of the most important ideas I explore in this episode is strategic thinking time. Years ago, someone once told me that leaders need time to think. At the time, I thought it sounded ridiculous because there was always work to do, clients to support, and targets to hit. Looking back now, it was one of the most valuable lessons I have ever learned. If you never create space to think clearly, plan properly, and focus on the bigger picture, you stay stuck reacting to everyone else's priorities instead of leading your business forward with intention.     I also share practical lessons around protecting your time and becoming more disciplined with your diary. If you want to get your time back, you need to treat your own thinking time with the same level of importance as a client meeting. You need to stop allowing interruptions, distractions, and reactive requests to consume every available hour in your week. Strategic time cannot be something you fit in when everything else is finished because everything else is never finished.     Another huge theme in this conversation is leadership and empowerment. Many MSP owners unintentionally train their teams to rely on them for every decision. Over time, that creates bottlenecks, frustration, and dependency across the business. I explain why creating clear decision filters and empowering your team to think independently is one of the fastest ways to reduce pressure and improve performance. When your people feel trusted and supported to solve problems themselves, the business becomes stronger and you create the space needed to focus on higher value work.     I also dive into the importance of measuring what actually matters inside your MSP. Too many businesses stay focused on symptoms instead of identifying root causes. Whether it is inconsistent delivery, project issues, poor accountability, or operational inefficiency, lasting improvement only happens when you step back and understand what is really driving the problem. This is where leadership, process, and accountability all connect together.     Artificial intelligence and automation also come into the conversation. There is a huge amount of excitement around AI right now, although I share a grounded perspective on what it can and cannot do. AI is not a magic fix for broken businesses. Before you automate anything, you need clear processes, strong structure, and a business that already understands how it should operate. Technology can accelerate progress, although it still relies on strong foundations underneath it.     One of the most practical parts of this episode is where I explain the difference between £10 tasks, £100 tasks, and £1,000 tasks. So many MSP owners spend their week trapped inside low value admin work that could be automated, delegated, or removed completely. If you truly want to get your time back, you need to consistently move yourself towards the work that creates the biggest impact for your business, your team, and your future.     This episode is packed with practical ideas to help you protect your time, improve your leadership, and create more focus inside your MSP. My goal is to help you stop being a busy fool and start building a business that genuinely works for you rather than you working for it. When you create space to think strategically, empower your people properly, and focus on what truly matters, growth becomes far more sustainable and far more enjoyable.     Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.    Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK    And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.    If you're serious about growth and want to explore what this could look like for your MSP, you can book a Right Fit Clarity Call with us HERE.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon! 

Going Long Podcast Episode 631: Advising EMEA Startups to Scale Up - Marie Campagne  ( To see the Video Version of today's conversation just CLICK HERE. ) In today's episode of The Going Long Podcast, you'll learn the following:   [00:24 - 02:20] Billy welcomes and introduces today's special guest, Marie Campagne [02:20 - 06:48] Billy asks Marie what the end of her corporate relationship was like, why she ended it, and where she is focused today. [06:48 - 11:11] Marie shares insights from her views on taking risks, how she takes calculated risks, and what kinds of risks there are beyond financial. [11:11 - 13:11] Billy asks Marie to describe pressures she experiences, where they come from and how she deals with them. [13:11 - 17:34] Marie explains what led her to end up living and working in so many countries and what impacts and fruits this led to. [17:34 - 21:32] Billy asks Marie what drove her to focus on a space that nobody else currently was. [21:32 - 24:30] Marie explains how she identifies and predicts problems that start ups will find and how she works out solutions for them. [24:30 - 27:47] Marie explains what it takes to back yourself and the ways that she has shown up for herself to get where she is today. [27:47 - 33:34] Billy asks Billy to share details about her current projects and entrepreneurial vocations. [33:34 - 36:21] Marie shares the message that she would like to hear from herself three years from now. [36:21 - 39:15] Billy sums up all we've learned from Marie today and asks her to share the best ways we can get in contact and find her online. [39:15 - 40:04] Billy wraps up the show.   How best to get in touch with and find out more about Marie Campagne: LinkedIn: https://www.linkedin.com/in/mariecampagne    Websites: www.hanae.es   www.hervestclub.com      If you're a corporate executive who wants to make your role optional, then grab your FREE ebook with Billy's proven 3 step process at:  www.makeitoptional.com What you can expect to get out of this ebook: Learn how to achieve corporate optionality Gain true control over your career Turn corporate skills into personal assets With 26 years of experience in corporate sales leadership, achieved optionality through multiple income streams, Billy has helped dozens of executives build their paths to take control of their time. This free ebook gives you everything you need to identify, plan, and take control of your career while building financial optionality, leveraging your skills, and start living your IDEAL day - today! Go to: www.makeitoptional.com   Click the above link or just copy and paste the following directly into your browser to sign up and get your free ebook: https://www.makeitoptional.com/?utm_source=youtube&utm_medium=social&utm_campaign=p2olm  To see the Video Version of today's conversation just CLICK HERE.   How to leave a review for The Going Long Podcast: https://youtu.be/qfRqLVcf8UI     Be sure to connect with Billy!  He's made it easy for you to do…Just go to any of these sites:   Website: www.billykeels.com Youtube: billykeels Facebook: Billy Keels Fan Page Instagram: @billykeels Twitter: @billykeels LinkedIn: Billy Keels

Send us Fan MailIn this episode of Better Skills. Better Doctors. I'm making the case that high volume is not the only legitimate shape of a successful practice, and that the framing saying otherwise is doing real damage to this profession.I introduce the concept I've been calling "scale down to scale up": narrowing your focus, building specialized programs around specific outcomes, and growing your revenue without growing your patient load. I also use Tara Tonini's story as a real-world example of what this actually looks like in practice.Download Outgrown: https://www.tcm-hub.com/outgrownSix Figures in Seven Months w/Tara ToniniIf this content and material resonates with you and you would like to pursue coaching with Rebecca, please visit:tcm-hub.com/fed and click "Let's Work Together"

In this episode of The IT Experts Podcast, we go beyond recruitment and explore what it really takes to attract and retain the right staff in your MSP.     Many MSP owners tell us that finding good people feels harder than ever. They advertise roles, interview candidates, and still end up wondering why the right people are not applying, or why talented team members leave after a short period of time.     The truth is that attracting and retaining the right staff starts long before you post a job advert.     In this conversation, I am joined by Zoe Chatley, founder of The Channel Recruiter, who specialises in helping businesses across the IT channel recruit exceptional people. Zoe brings more than 20 years of recruitment experience and shares practical insights that every MSP owner can apply straight away.     We begin by exploring why recruitment has changed so much. Candidates are no longer looking only at salary and job titles. They are thinking much more carefully about the type of company they want to work for, the culture they want to be part of, and whether the business genuinely values its people.     That means if you want to attract and retain the right staff, you need to think like a marketer.     Your future employees are researching your business in exactly the same way that prospects research your services. They visit your website, review your LinkedIn presence, read employee feedback, and look for evidence that your business offers a positive and supportive place to work.     This is where employer branding becomes incredibly important.     Employer branding is much more than your logo or the design of your website. It is the reputation your business has as a place to work. It includes the way your team talks about the business, the stories you share online, and the consistency between what you say and what your employees experience every day.     Zoe explains that one of the strongest tools available to MSPs is their Employee Value Proposition, often called the EVP.     Your EVP is the complete package of benefits, flexibility, support, and opportunities you offer to your team. This includes hybrid working, holiday entitlement, healthcare, career development, flexibility for family life, and the little things that make people feel trusted and valued.     When you want to attract and retain the right staff, your EVP needs to be clear, meaningful, and visible.     It should appear in your job adverts, on your website, throughout your interview process, and in the everyday experience your employees have once they join your business.     We also discuss company culture and why it plays such a critical role.     Culture is what people experience when they work in your business. It is how people communicate, how leaders behave, and how the team supports one another.     One of the simplest ways to measure your culture is by looking at staff retention. If talented people stay with you for many years and speak positively about the business, that is usually a very strong sign that your culture is healthy.     Values are another essential part of this process.     Your company values act as your internal compass. They guide decisions, shape behaviour, and help you identify people who align naturally with your business.     When you attract and retain the right staff, you are looking for individuals whose values match your own. Skills can be developed. Character, attitude, and integrity are much harder to teach.     One of the most valuable parts of this episode is Zoe's perspective on transferable skills.     If you are struggling to recruit within the IT industry, there are exceptional people outside the channel who may be a perfect fit. Sales professionals, customer service specialists, and technically minded individuals from other sectors often bring fresh energy, resilience, and strong people skills.     With the right support and development, these individuals can become some of your strongest team members.     As Zoe says, do not hire for need. Hire for strength.     That one idea can completely change the way you build your team.     If you want to attract and retain the right staff, start by reviewing your culture, clarifying your values, strengthening your EVP, and telling your story more confidently.     The businesses that do this consistently become magnets for the right people.     And when you have the right people in the right seats, growth becomes much easier.     Connect with Zoe Chatley through LinkedIn HERE or through their website HERE. You can also send her an email at zoe@thechannelrecruiter.co.uk.      Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.    Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK    And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.    If you're serious about growth and want to explore what this could look like for your MSP, you can book a Right Fit Clarity Call with us HERE.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

Aubrey Masango is joined by Andisa Ramavhunga, founder of Value Creation Firm, to discuss the journey from startup to scale-up and examine at which stages strategy, operations, and leadership should take center stage. You’re listening to The Aubrey Masango Show with Aubrey Masango, where real conversations meet expert insights – from politics, to life, personal finance, and more. Catch the show live on 702 weekdays from 8 pm to midnight, or on CapeTalk from 8 pm to 9 pm (South African time) Thanks for listening. Find more from the show and catch-up podcasts on Primedia+ and subscribe to the 702 newsletters for more. Keep the conversation going online: 702 on Facebook: https://www.facebook.com/TalkRadio702 702 on TikTok: https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/capetalkza/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567See omnystudio.com/listener for privacy information.

In this episode of The IT Experts Podcast, I want to help you break free from one of the biggest growth blockers I see in the MSP world, the MSP Owner Bottleneck. If you constantly feel pulled into every issue, every escalation, every client conversation, and every decision inside your business, then this episode is for you. I unpack why so many MSP founders become the superhero inside their organisation, how that behaviour develops over time, and why it eventually limits scale, leadership growth, profitability, and even the long-term value of the business itself.     For many MSP owners, the MSP Owner Bottleneck starts with good intentions. In the early years, you are the technical expert, the trusted advisor, the problem solver, and the person clients rely on when things go wrong. That level of involvement often helps build the business initially because clients trust you personally and your team leans on your experience to navigate difficult situations. Over time though, this creates a dangerous dependency where everything flows back through you. Every important decision, every escalation, and every challenge eventually lands on your desk.     In this conversation, I talk openly about the role of the superhero founder inside MSPs. Many owners spend years stepping in to save projects, solve client issues, rescue support situations, and make decisions that nobody else feels confident making themselves. The challenge is that while this creates short term stability, it stops the business from developing real leadership depth. Teams stop taking ownership because they know the owner will eventually step in and fix things anyway. Clients continue contacting you directly because they have been trained to do so. Before long, the MSP Owner Bottleneck becomes stronger every year, leaving the business stressful, reactive, and difficult to scale.     One of the key messages I share in this episode is that what helped you build your MSP will not necessarily help you scale it. Many founders eventually reach a point where the business no longer supports the life or goals they originally wanted because too much depends on them personally. You may have built a successful MSP that generates revenue and supports a team, although growth begins to stall because leadership and accountability have never been fully distributed throughout the organisation. The result is an MSP owner constantly firefighting, permanently busy, and struggling to focus on strategic growth.     I also explore how the MSP Owner Bottleneck impacts employee engagement, accountability, and leadership development. When team members never receive real ownership or authority, they struggle to grow into stronger leaders. Senior engineers and managers begin waiting for approval rather than making confident decisions themselves. Escalation replaces ownership. I explain why ambitious employees often leave environments where they cannot grow, while others remain stuck operating below their full potential. This creates a cycle where recruitment becomes reactive rather than strategic, adding even more pressure onto the founder.     Another important area we unpack is the relationship between MSP owners and their clients. Many founders unintentionally train clients to contact them directly for support, reassurance, or decision making. While this can feel valuable in the short term, it weakens the trust clients have in the wider business. I explain why scalable MSPs create trust in systems, processes, leadership teams, and structure rather than relying entirely on the founder relationship. This shift becomes essential for any MSP that wants stronger operational maturity, improved scalability, and higher business valuation in the future.     I also spend time discussing the emotional side of leadership and the role ego quietly plays inside growing MSPs. Being the person who fixes everything can feel rewarding. It creates a sense of importance, control, and security. For technically minded founders especially, stepping away from that role can feel uncomfortable because the business has been built around your expertise for years. Real growth happens when you begin empowering others, creating accountability, and allowing leaders inside the organisation to own outcomes confidently.     Throughout the episode, I share practical ways to reduce dependency and build stronger leadership structure inside your MSP. We talk about redirecting client communication through proper channels, allowing managers to own difficult conversations, encouraging team members to bring solutions instead of problems, and building a healthier rhythm of accountability across the business. These small changes create massive leverage over time.     One of the strongest points I make in this episode is that scaling an MSP requires a move away from reactive heroics and towards proactive structure. Accountability, consistency, communication, and leadership development become the foundations of sustainable growth. When your leadership team feels trusted and empowered, the business becomes calmer, more scalable, and significantly more valuable.     The MSP Owner Bottleneck also directly affects exit planning and business valuation. Buyers look carefully at leadership depth and operational independence when assessing MSPs. Businesses heavily dependent on the founder carry greater risk and often achieve lower valuations. In contrast, MSPs with strong systems, empowered leaders, and operational consistency become far more attractive acquisition opportunities. Building a business that can thrive without constant founder involvement creates genuine transferable value and far more long-term options.     This episode is a reminder that sustainable growth does not come from working harder or rescuing more situations personally. It comes from building leaders, creating structure, and developing a business that can operate successfully without depending on one individual for every outcome. If you recognise yourself inside the MSP Owner Bottleneck, this conversation will give you practical ideas, clarity, and confidence to begin making the shift.     Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.    Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK    And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.    If you're serious about growth and want to explore what this could look like for your MSP, you can book a Right Fit Clarity Call with us HERE.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon! 

In this episode, we sit down with entrepreneur Courtney Boomer, owner of ScaleUp with Courtney, a digital marketing agency focused on helping businesses grow with intention and strategy. Courtney shares her unique journey, from a background in systems and business analytics to building her own successful agency. Growing up around the trades, she brings a practical approach to marketing and scaling businesses that actually work in the real world. We also dive into how she balances entrepreneurship with raising and homeschooling her four kids, and what it really takes to grow a business without burning out. If you're a small business owner, entrepreneur, or someone looking to scale smarter, not harder, this episode is packed with insights you won't want to miss.Thank you so much for listening! If you would like to see more from ScaleUp, you can find them here:Instagram: https://www.instagram.com/scaleupwithcourtney/Facebook: https://www.facebook.com/scaleupwithcourtney/Website: https://scaleupwithcourtney.com/This episode is sponsored by Columbia Family Chiropractor: https://www.cfcforhealth.comhttps://www.instagram.com/columbiafamilychiropracticIf you would like to follow us, we are on everything at Here For The Health Of It Podcast:https://www.instagram.com/columbiashottestpodcast/https://podcasters.spotify.com/pod/show/hereforthehealthofit

In this episode, I chat with Verne Harnish. Verne is the founder of the world-renowned Entrepreneurs' Organisation (EO), with over 11,000 members worldwide. He is also the founder and CEO of Gazelles, a global executive education and coaching company with over 180 partners on six continents. Verne has spent the past three decades helping companies scale up.In today's episode, we chat about:The 4 key elements that determine why some businesses make it and others failWhy you should never make a decision aloneWays dentists can compete and scale in a competitive marketExpert customer service tipsFinding ways to scale when you love your own craftWhy you need a daily huddle.Links & ResourcesJoin the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can't run without you, it's time for systems - not more theory. That's why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

In this episode of The IT Experts Podcast, we explore what it really takes for MSPs to build a strong foundation in cybersecurity, compliance, and resilience in a world where risk is constantly evolving. In this special roundtable session, I am joined by Neil Smith, Gene Kim, and David Clarke, who each bring deep, practical experience from the front line of cybersecurity and compliance within the MSP space.     You will hear how the role of the MSP has shifted from simply managing IT systems to becoming a central part of how businesses manage risk. As Neil Smith shares from his own journey, the demand from clients has changed significantly. Businesses are no longer asking for technical support alone. They want reassurance that they are protected, aligned with standards, and prepared for whatever may come next. This is where cybersecurity, compliance, and resilience come together as a core offering rather than an add on.     Gene Kim expands on this by highlighting how trust is now directly linked to revenue. Clients expect MSPs to provide clear visibility, consistent reporting, and confidence that systems are secure and recoverable. This is not about tools alone. It is about outcomes. MSPs are now expected to help clients prove they are operating securely, not only for their own peace of mind, though also for insurers, auditors, and stakeholders.     A strong theme throughout the conversation is education. As Neil Smith explains, many businesses still believe they are not a target or that basic protection is enough. The role of the MSP is to guide clients through understanding their risks in a calm and structured way. This is not about creating fear. It is about building awareness and helping clients make informed decisions that support long term stability.     David Clarke brings a valuable perspective on compliance and governance. He highlights how frameworks such as GDPR and Cyber Essentials provide a strong foundation, though they are not a one-off exercise. Cybersecurity, compliance, and resilience require continuous attention. It is similar to securing your home. You do not lock the door once and forget about it. You maintain awareness and take responsibility over time.     The conversation also explores the importance of clearly defined responsibility. MSPs play a critical role in implementing and managing systems, though the ownership of risk always sits with the client. David Clarke reinforces that understanding who owns the risk leads to stronger, more productive conversations. When this is clear, businesses can make better decisions and avoid confusion during critical moments.     Supply chain security is another key focus. With MSPs relying on a growing number of vendors and tools, every decision introduces potential exposure. Gene Kim and Neil Smith both emphasise the need for transparency, trust, and careful evaluation when selecting partners. It is not only about functionality. It is about reliability, communication, and how those vendors respond when something goes wrong.     When the discussion moves to incident response, the tone becomes even more practical. Every MSP needs a clear and well understood plan. David Clarke explains the importance of rapid escalation, strong leadership, and access to the right expertise at the right time. Decisions need to be made quickly, often with incomplete information, and preparation makes all the difference.     Neil Smith adds that these conversations should happen before an incident occurs. Working through scenarios with clients, even in a simple tabletop format, can highlight gaps and build confidence. Gene Kim reinforces this by stressing the importance of having systems that can recover quickly and maintain control during an incident.     Resilience is the thread that connects everything discussed in this episode. It is not enough to reduce risk. Businesses need to be able to continue operating when challenges arise. Cybersecurity, compliance, and resilience work together to create that outcome. When done well, they provide stability, confidence, and a platform for growth.     This episode makes one thing very clear. MSPs who fully embrace cybersecurity, compliance, and resilience will stand out. As Neil Smith demonstrates through his own positioning, this creates a powerful advantage in the market. It builds trust, strengthens relationships, and supports long term success.     If you want to position your MSP as a trusted advisor and create a more secure, scalable business, this episode offers clear and practical direction. Focus on the fundamentals, build strong frameworks, educate your clients, and keep refining your approach. Over time, this creates a business that not only protects clients, though also grows with confidence.       Connect with Neil Smith through LinkedIn HERE.  Connect with Gene Kim through LinkedIn HERE.  Connect with David Clarke through LinkedIn HERE.    Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.    Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK    And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.    If you're serious about growth and want to explore what this could look like for your MSP, you can book a Right Fit Clarity Call with us HERE.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

The head of a clean tech start up says it's worrying that many in the sector are looking overseas to solidify their growth, but he says their contribution to reducing emissions shouldn't be ignored.

In this episode of Your Business Greatness, host Simone Sloan welcomes Courtney De Ronde, CEO of Forge Financial and Management Consulting, to discuss her evolution from CPA and auditor to scaling consultant and coach.Drawing on 20 years as a CPA and 15 years in business leadership, Courtney shares how she developed the Simple Scale-Up System by reverse-engineering her firm's success across financial visibility, leadership development, and operational efficiency. The episode explores the critical mindset shifts required for founders to transition into leaders, emphasizing the importance of business intelligence across four core areas: finance, leadership, productivity, and people. Simone Sloan and Courtney discuss how intentional culture-building through values alignment prevents scaling pitfalls and how leaders must "time travel,” preparing themselves for future growth while managing present operations. The conversation underscores that successful scaling requires moving from gut-driven decisions to data-informed leadership while maintaining psychological safety and delegating authority.Key TakeawaysThe transition from founder to leader requires intentional mindset shifts and recognition that startup success strategies do not scale; new frameworks and delegation are essentialBusiness intelligence, systematic data collection across finance, leadership, productivity, and people, must replace gut instinct as the foundation for scaling decisionsOperationalize core values through explicit translation into behaviours, policies, and recognition systems; proximity to leadership cannot preserve culture as organizations growLeaders must develop faster than their organizations to bridge the gap between current operations and future vision while maintaining psychological safety and trust Control and perfectionism are common blind spots that cap organizational potential; delegation and diverse perspectives improve decision- making and prevent leader burnout

Aubrey Masango hosts Andisa Ramavhunga, Founder of Value Creation Firm, to unpack when businesses should start focusing on the core building blocks of strategy, organizational design, and leadership as they grow. Tags: 702, Aubrey Masango show, Aubrey Masango, Bra Aubrey, Entrepreneurship Feature, SMME, Andisa Ramavhunga, Organizational design, Value proposition The Aubrey Masango Show is presented by late night radio broadcaster Aubrey Masango. Aubrey hosts in-depth interviews on controversial political issues and chats to experts offering life advice and guidance in areas of psychology, personal finance and more. All Aubrey’s interviews are podcasted for you to catch-up and listen. Thank you for listening to this podcast from The Aubrey Masango Show. Listen live on weekdays between 20:00 and 24:00 (SA Time) to The Aubrey Masango Show broadcast on 702 https://buff.ly/gk3y0Kj and on CapeTalk between 20:00 and 21:00 (SA Time) https://buff.ly/NnFM3Nk Find out more about the show here https://buff.ly/lzyKCv0 and get all the catch-up podcasts https://buff.ly/rT6znsn Subscribe to the 702 and CapeTalk Daily and Weekly Newsletters https://buff.ly/v5mfet Follow us on social media: 702 on Facebook: https://www.facebook.com/TalkRadio702 702 on TikTok: https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

IFT's Renee Leber explains how food companies successfully scale products from lab prototypes to commercial production while managing the process, equipment, and formulation challenges that emerge during plant trials. California Cultured CEO Alan Perlstein discusses how plant cell culture could transform cocoa production, offering a more sustainable, scalable, and consistent approach to meeting rising global demand for chocolate. Plus: This episode of Omnivore is brought to you by RTI International and Almond Board of California.

What if the hidden cost of your bioprocess lies not in the technology, but in what you don't document?Too often, biotech teams discover too late that their “proven” process is just an illusion, propped up by undocumented tricks and missing critical parameters. In this episode, David Brühlmann strips down the assumptions behind scale-up and tech transfer, exposing the silent risks that threaten CMC milestones and market launches alike. After 15 years guiding biotech projects from bench to clinic, he's felt the pain of process gaps, regulatory curveballs, and million-dollar mistakes. Here, he turns that experience into a tactical guide designed to save you from the same pitfalls.In this episode, you'll learn about:The 6-pillar approach to turning tech transfer into a managed process, rather than a gamble (03:09)Why mass transfer physics and factors like kLA are critical—and how they can make or break a process at scale (05:12)The importance of analytical comparability, including the common blind spots in sampling plans and method validation (07:19)Establishing a solid Quality by Design (QbD) foundation and defining critical quality attributes before transfer, not after failures (08:33)Stakeholder management and why non-technical challenges often derail projects (with more on this in Part 2) (10:09)Evaluating CDMO partners: What selection criteria really matter for long-term success and risk mitigation (11:03)Strategic decision-making: Building core capabilities versus outsourcing, and how to avoid unnecessary costs and delays (12:22)This episode sets the stage for Part 2, where David Brühlmann will share practical stories and detailed frameworks for real-world implementation. If you manage bioprocess scale-up, tech transfer, or CMC development, you'll find plenty of actionable insights to apply in your own work.If you're interested in the ideas discussed, here are some of the guests David referenced in this episode.Episodes 91 - 92: Mass Transfer Secrets: Mastering Bubbles and kLa from Bench to Large-Scale Production with Lars Puiman & Rik VolgerEpisodes 79 - 80: Think Before You Build: Holistic Approaches to Biotech Facility Design with Alfredo Martínez MogarraEpisodes 57 - 58: Crafting a Solid CMC Strategy: Key Factors and Common Pitfalls with Matthias MüllnerEpisodes 23 - 24: Strategies for Success: Master CMC Development with Gene LeeSupport the show

Professional Builders Secrets brings you an exclusive episode featuring Rick Moore, Executive Business Coach at APB, and Mitchell Kasselman, CEO and Founder of Ressio Software. Together, they dive deep into why so many builders are drowning in software yet still relying on manual processes, and what the most efficient building companies are doing differently to get real value from their tech investments.This episode is sponsored by Apparatus Contractor Services, click the link below to learn more:hubs.ly/Q02mNSsG0INSIDE EPISODE 232 YOU WILL DISCOVER Why surging software investment isn't always a good thingThe growing gap between builders using software and those still going manualHow underutilization is dragging down profitabilityWhy successful adoption must be led from the top downHow to audit and consolidate your tech stackand much, much more.ABOUT RICK MOORERick Moore has been at the forefront of steering businesses that have collectively amassed a staggering market capitalisation exceeding $3 billion CDN, served as the CEO of the Canadian division of the world's largest business coaching company, and is the author of “Scale-Up to Sell,” sharing his insights derived from his experiences, and his CEPA designation in exit planning underscores my commitment to guiding ventures towards successful transitions.Connect with Rick: linkedin.com/in/rick-moore-4069383a/ABOUT MITCHELL KASSELMANModernizing the American home-building experience as Co-Founder & CEO of Ressio Software. Former leader at ServiceChannel (acquired by Fortive for $1.2B) and ex-McKinsey consultant. Passionate about technology startups. Die hard Michigan football fan.Connect with Mitchell: linkedin.com/in/mitchellkasselman/TIMELINE 7:31 Key data revealed: AI adoption nearly doubled in one year10:24 Tesla vs. used car analogy on software adoption14:10 Why mid-market builders are losing profit to underutilized software17:28 The number one reason software adoption fails30:10 How to build a smart, consolidated tech stack from the ground up39:28 Honest talk on AI estimating: where it's at and where it's headedLINKS, RESOURCES & MOREAPB Website: associationofprofessionalbuilders.comAPB Rewards: associationofprofessionalbuilders.com/rewards/APB on Instagram: instagram.com/apbbuilders/APB on Facebook: facebook.com/associationofprofessionalbuildersAPB on YouTube: youtube.com/c/associationofprofessionalbuilders

Happy Friday! Today's special episode is all about elevating your life without spending a single dollar. Jon and Kristin are sharing the simple things that have made the biggest difference in their lives and the small shifts that can bring more joy & purpose to your everyday.SUBSCRIBE TO OUR YOUTUBE CHANNEL HEREJOIN PATREON HERESpring Book Club starts March 20th! We will be reading NEVER LIE (Purchase HERE)Purchase TTP Merch HERE__________________________Kristin's Amazon Store FrontJon's Amazon Store FrontJoin all the fun on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Patreon⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow us on Socials:Instagram⁠⁠⁠⁠⁠⁠⁠That's The Point ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Kristin⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Jon⁠⁠⁠⁠⁠⁠⁠TiktokThat's The PointYoutubeKristin's Channel__________________________SPONSORSUse code POINT to get up to 57% off at FirstDay.comGo to quince.com/POINT for free shipping and 365-day returns.Produced by Dear MediaSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.