Podcasts about topics jerry

Thank you to our VIP sponsors! Special Thanks to our friends: Topics: Jerry recently took the Addigy Certified Expert training Text Sniper is an incredibly useful tool that is like OCR for your screen: https://www.textsniper.app. Jerry uses it during a presentation to capture text for notes. Addigy integrating Splashtop is a welcome addition to their feature set for remote support. Joe tells a funny story about Outlook reminders in his latest peeves corner. He prefers first party because he likes to know Apple's solution first and know the ins and outs. The group discusses Mail issues. Western Digital MyCloud Drive isn't our favorite choice for customers. We have to choose the right equipment or software for our clients based on what is right for them but also what we can support well. Sam shares a funny story about trying to talk to a tech person at Staples. Should the group start a show where they go to local stores and ask tech questions? Joe talks about the times before he was an Apple consultant and shares the story about how he found out about the Apple Consultants Network. Is Sam Neo from the Matrix? The crew talks about older, unreliable software like Retrospect Jerry has an internet recovery issue with a local Mac mini acting as a content cache

Topics: Jerry talks about the used Mcintosh amplifier from 1967 he recently got for himself. He gives a warning about energizing older products like this because it can be dangerous. What is appropriate to wear on the job? Sam shares a story about his clients dog ripping his brand new corduroys. There's a certain value you provide when you dress the part. Joe shares some of his favorite button down shirts. The group discusses raising rates and how to communicate that you are doing so with clients. Sam explains that he has stopped giving discounts to new clients to win them over because he charges what his services are worth. Jerry likes to slowly creep his rates up so it isn't a huge jump. Sam recently increased his hourly rates and he explains how he'd rather have longer term relationships with his clients and his pricing shows that. Adding valuable monthly services helps you to bill outside of hourly labor. The group discusses billing for network monitoring.

Topics: Jerry talks about a problem he had shipping a package through Walgreens. Jerry shares five tips of the day today. Tip #1: Don’t ship your package through Walgreens. Tip #2: Clean out your wallet. Tip #3: Don’t carry a lot of money in your wallet. Tip #4: Check in your settings in backblades make sure you update it to more than 30 days. ?? (9 min) Tip #5: If you create a folder in safari with multiple URLs, you will have the option to open all of the tabs. ACN links that you may have been using on your websites have changed. (Shoutout Jason Golfarb for sharing this information.) The cobbler’s son has no shoes. There should be better tools for web browsing management. The group discusses the Apple Airtags, Sam has used them to track his dog who runs away at night. Both Joe and Sam have a bad time as they attempt to update the UniFi Controller. Joe found his answers online while Sam reached out to Ubiquiti support. In either case, the solution involves an SSH connection and running this command: apt update; apt install -y openjdk-8-jre-headless Note to self, check the release notes. Note 2 to self, don’t upgrade client networks on a Friday night. One of Sam’s one off clients had a gen1 Cloud Key that crapped out. Matt used an old trick by getting into the Mongo database to store a new password and write it back to the cloud key. Jerry talks about the great UniFi LTE device he installed with Joe and the group discusses payments for it. Joe gives a quick tip on how to configure the device.

Topics: Jerry talks about what he likes about SmallCube. The group talks about Apple supporting old hardware. Joe finally purchased a new refurbished Mac! Jerry talks about a problem with a computer that would not download Big Sur and kept going black that had a weird solution. This leads into Joe’s story about problems with a laggy bluetooth keyboard. Pro tip: Don’t let your device just sit around for a long period of time. Jerry shares a theory about kernel panics. People don’t read on screen warnings, which can lead to trouble. They have a conversation about how useful Omni Disk Sweeper is. Joe has an update to the df command thanks to listener Viktor Glemme. Terminal commands can be very helpful and efficient if you learn how to work with them. Jerry shares a story about a client that had trouble going to certain secure websites with Safari.

Topics: Jerry brings up clients that you need to be more up front with billing for your time so there is no confusion that can lead to an unpaid bill. He talks about one particular client that has aging hardware/software and they are scrambling for support. He tries to set expectations early. That rings a familiar bell for Joe who might be more inclined to start helping someone right away. With Sam’s monthly clients, he has formal paperwork that mentions “discovery”. Often times customers are more inclined to accept that if they know it will save them costs moving forward if you are already familiar with their environment. Jerry talks about smaller clients to possibly start small and move incrementally to earn some money up front. “Technical debt” is a term Joe coins from all of this. Realizing Joe may have missed an opportunity for calling out chargeable items, he realizes that he may need to get more comfortable onboarding a larger client. Sam talks about he learned from a similar situation. Jerry talks about a very strange problem his client who could not find any of her mail, her inbox was empty (and Time Machine wouldn’t work!) Joe remembers back when emails would disappear after updating to Catalina. The group discusses the many issues everyone has with mail and the recovery service. Tim Nyberg of The Mac Guys shared some feedback about using the mobile support feature of Splashtop which leads into a conversation about using it. He has a remote support feature on his website (themacguys.com) that helps you download the correct version of Splashtop. Sam has to break the news that he had to let go of a really nice office space.

Thank you to our VIP sponsors! Special Thanks to our friends:   Topics: -Jerry purchased a blood oximeter for better accuracy in checking for signs of Coronavirus -Sam decides to try and test a client that requires a negative COVID test. He is surprised by the result. -iPhone 12 was recently announced and Jerry fumes as Joe & Sam decide on which model and color to purchase. -The Peeves corner begins. Jerry is frustrated by Accessibility and Remote Apple Events. -Also relevant to Accessibility, Joe has some serious issues working with Dictation, especially in conjunction with Citrix. -Sam’s peeve has to do with UniFi and the way they seem to purposely hide the link to “Start a Live Chat”. Seemingly because they are overwhelmed.

Thank you to our VIP sponsors! Special Thanks to our friends: Topics: -Jerry recalls an amusing call into his smith.ai service.  -Is it Apple Pay, Apple Cash, Apple Card, or “paying with a credit card inside your watch”? -“We have one more season before 2020 is hindsight” -Joe Saponare -Joe wants to know how each of our businesses are doing.  -Joe considers network projects.  -Some A/V projects can get extremely costly. Are we in the wrong business? -There is more of a wow factor with A/V installations whereas Wi-Fi is supposed to just work.  -Safari Password Suggestion creates conversation with end users about security.  -PsiMac has developed good verbiage and documentation regarding passwords, iCloud Keychain, and overall security. 

Topics: -Jerry gets called to do a tough Wi-Fi job. Double masking, rubber gloves, and humidity don’t mix.  -Jerry turns to listener and friend of the show John Moder for advice on the job.  -after a big storm in our area, some have been left without power and internet. Even cellular was affected due to cell towers losing power.  -Jerry realizes just how tied to the grid he is.  -As Sam realizes the same, he describes how he could no longer manage his Philips Hue lights using his HomePod due to a lack of internet connectivity.  -Both Joe & Jerry have done some research on backup ISP options.  -Jerry learned about HomeBridge for Synology, which is supposed to make more devices HomeKit compatible.  His experience was not a positive one.  -One of Jerry’s clients jumps the gun and hard restarted just SonicWall. Jerry had to go onsite and correct the issue.  -Somehow we end up sharing stories about trying to have a conversation while at the dentist.  -Small Cubed makes some great add ons for apple Mail. Jerry has a PSA about Send Later.  -To wrap up, Jerry has a rant about people traveling during current times. Joe shares a rant on masks. 

Thank you to our VIP Sponsors! Special Thanks to our friends: Topics: -Jerry gets a real kick out of Joe’s texts of frustration with clients. -Joe’s patience is tried with a client simply unable to deal with passwords. It’s a remote session that would have taken down the best of us. -Jerry has a password story of his own that caused Apple to lock the account. -In Sam’s early career, he accidentally forwarded a negative email about a client…to that same client. Jerry has a similar story from his past. -HCS had recently picked up a new client from another consultancy. During a conference call with a vendor, the sales engineer decided to open up and bad mouth the consultancy after just meeting on the phone. -Jerry has a Dropbox story where terabytes of data were attempting to be synced over a poor internet connection. -After one of Joe’s clients went down a road of potential concern working with someone claiming to be Norton and providing private information, he decided to investigate. As it turns out, it was a legitimate service from Norton called LifeLock. -It does bring up a conversation about the validity and safety of using services like LifeLock. -Somehow we end talking about maps…

Topics: -Jerry poses the question to the group: what if clients want to downgrade from macOS Catalina? -Turns out Jerry has a real situation that dealt with this very issue. It turned into a cluster but it did require a Time Machine backup and reinstall of the previous OS.  -An inadvertent sales tactic for Joe is reaching out to a client who has been sitting on a proposal for a long time and saying they will close the ticket. Astonishingly, it causes clients to immediately respond.  -After two visits to a client, Sam experience issues out of his controls, one with Apple and one with Jamf. He describes how it just makes him look bad. Joe and Jerry can relate.  -Jerry has a great relationship with an Apple Authorized Reseller, Micro Decision Systems in NY. Richard Cooperman has always made the client experience easier. In a recent instance, Jerry describes having a tough time swapping out a recently purchased problematic computer.  Jerry personally offered to step up to the plate for the customer but Richard came through in the end.  -Sam can’t wrap his head around the mess at a new client. Various application and operating system versions, status of admin accounts, compliance are all factor that are making his head hurt.  -Jerry hits the nail on the head when describing unexpected hours and a hurt to the bottom line.  -Jerry is reminded of being frustrated with clients that always seem like they have something better to do. 

Topics: -Jerry talks of how business has slowed down for him since all of the recent events have occurred -Joe has been busy setting up remote access for corporate clients and he hasn’t felt an impact as of yet -Sam starts to broach the subject of maintaining security on home computers -One of Sam’s client laid off 95% of their workforce  -Projects have been put on hold -How long will the shelter in place for the New York area last? -An office move that Sam had referenced in the last episode is still going to move forward under special circumstances.  An HCS tech will arrive on site when nobody else is in the office in order to connect equipment. -Jerry has retail clients that are cutting prices due to the times -Could we learn something from retailers slashing prices? -Jerry reminds us that we are relying on supplies from other countries like China, which could cause delays even if we do want to start projects. -Sam ordered a new MacBook Air -Simply asking is an approach that Joe says could speak a discussion for moving on work -Jerry inquires about “Sam’s buddy” with the restaurant, who is surviving with curb side pick ups and delivery -One of Jerry’s clients receives a very well done phishing scam that does a redirect through Microsoft One Drive.  Thankfully they caught it in time.  Jerry was surprised as to how casual the compromised vendor was about it. -As the topic of newsletter and reaching out comes back up, Joe has some thoughts of dark web scanning and phishing tests.  Sam has some ideas of reaching out just with information as opposed to a marketing pitch, followed up by individual calls to the client. -Some of our fellow consultants like Michael Thomsen of Origin 84 and Tim Nyberg of The Mac Guys have contributed to the show with some of their ideas for contacting clients

Topics: -Jerry teases that there are more things to come from Synology -Jerry is listening to The Shining on audio and talks of the value of audio books -“Catalina Witt” is a reference to the latest operating system that goes over Joe’s head -Joe thinks a new corner called “Bozo clients” is in order as he recalls the clients that want to upgrade their operating system day 0 -On the flip side, he has quite the yarn to spin about a client that just won’t pull the trigger on managed services, yet proceeds to run OS updates without considering the ramifications. -Jerry offers a bit of tough love in how he should approach this situation with a client that doesn’t seem to want to spend the time or the money to do things correctly -Our friends at the TidBITS Content Network provide us with quality redistributable material that offers advice like why clients should hold off on Catalina upgrades  -There are some bugs in Catalina that Jerry has experienced in his personal dealings -Joe has an “I should have know this segment” about the Apple Watch -The hosts are sharing a brain as they both have some things to say about Backblaze.  In Joe’s case, he has some information to share about the .bzvol directory, which it places at the root directory of all drives that are backed up: https://www.backblaze.com/bzvol.html -Jerry’s story has a shocking resolution recommended by Backblaze support. As stated by their support team: “Thanks for collecting those logs! They were very helpful. The inherit is timing out on our end while trying to assemble the backup state index files to prepare them for the download part of the inherit. This means your older backup state’s indexes are too large for the inherit process to handle and parse correctly. You will need manually transfer your license to continue with our services.” -Another tidbit Joe shares about Backblaze deals with their 30 day backup limitation. He discusses some little know facts about that timeline: https://help.backblaze.com/hc/en-us/articles/217664898-What-happens-to-my-backups-when-I-m-away-or-on-vacation- -Arq is another backup solution that Jerry recommends is on the same price point as other vendors. https://www.arqbackup.com

Topics: -Jerry compares a client to an itchy mosquito bite. He also references one of our old favorite methods of troubleshooting - removing items in the /var/folders directory. -While working on an iMac, Jerry hears that “pop” sound and immediately knows that it is the stand hinge has snapped. One method of repair is from “The Mac Hack”: https://themachack.com -Joe questions the organization and direction of icons on the Mac. Sam compares it to a direct opposite of Windows desktop icons. -The Ubiquiti UniFi initial splash screen raises unnecessary alarm bells -Ever since diagnosing the Cloud Key disconnects as being power related, Joe’s team has had major strides in stability of the gen 1 Cloud Key by connecting to power as opposed to relying on POE. -Sam has some follow up on using his offsite controller and adopting his client devices into sites -Although discussed before, figuring out how to sell additional services like UniFi monitoring to existing clients is a challenge -Autofill options in Safari were prompting for Keychain credentials with one of Joe’s clients. After some research, he found similar instances with a laptop in clamshell mode. The odd fix was to disable Touch ID for use in Safari. -As regular listeners are aware of, Jerry has recently located. He has an odd story of unmarked trucks making deliveries from Amazon. With enough pushback, he was able to push for a change to licensed drivers and companies.

Topics: -Jerry follows up with Joe about clients with monthly plans and miscommunications that can occur -Sam has a story to share about how something related to this occurred to him and he had to rectify this with the client -Using Daylite, Sam now has checks and balances in place to make sure alerts are functioning.  He does this by using the Forms feature for checklists -Jerry also has a similar story to share with a Gmail account that needed security features adjusted.  He also discusses the need to “monitor the monitoring” -VMs need monitoring too!  Joe talks about using Watchman Monitoring on virtual machines -Joe wants an easy ability to view external displays via tools like Watchman Monitoring or Addigy.  It would help when creating specs for a computer upgrade. -Joe continues on his wish list of items to include like mouse battery alerts, applications opened over time, etc. -PSA from Jerry about upgrades.  All consultants with Windows 7 computers should look at upgrading to Windows 10 by January of 2020 -Another tip is an app from Saint Claire Software called Go64.  This will alerts you about apps that are not 64-bit and not ready for macOS 10.15 Catalina https://www.stclairsoft.com/Go64/index.html -Joe tries to make sense of names listed in ALL CAPS -Sam is put out by a client that shortens all names to one letter initials --What’s worse is people that text Jerry with computer issues and only their number is displayed -Clients that frustrate us make us rethink the relationship.  Joe may have more patience than Jerry in that regard. -Google Chrome’s messaging language is still a source of annoyance for Joe -Always coming back to password management, we discuss phishing attempts in conjunction with old passwords

Topics: -Jerry has a “non-tech gripe” about health bowls he wants to share   -Drink every time Joe says açaí    -To bring it back to technology, Jerry has issues with the motivational announcements on the Nike Run app   -Client perceptions and marketing terms often are deceiving    -clients that won’t spend money are nothing new. But Joe & Jerry dive deeper into the disfunctional relationships that persist through time.  -The “computer friend” is a red flag   -A potential customer approaches Jerry about doing project work or “cost plus” work before establishing an ongoing relationship   -A move to G Suite ends up being a challenge for Jerry as he gets bounced around support.     -Joe flips the conversation to show when clients can be correct and prove us wrong    -A shoutout to TidBITS Content Network (https://tcn.tidbits.com) and all that they provide to us on a regular basis, as well as the bonus material during Apple announcements   -Joe compares directing a client to your blog to explain something as a customized “Let Me Google That For You”   -Sam wishes he was a part of the conversation as Jerry & Joe have a good ole’ fashioned gripe session about client habits   -“Oh no the skeleton popped up” - One of Joe’s clients saw Apple's branding for WWDC on apple.com and thought it was a result of her recent hacking, calling it a skeleton

Topics: -Jerry has some follow up on a show where Sam & Joe discussed friendliness with employees.  Jerry offers his thoughts on drawing a line with staff. -The topic spills over into relationships with clients -Insurance is something that Jerry is curious about amongst others in our profession.  He and Joe discuss hard numbers. -Jerry wants to know why Joe doesn’t hire people as contractors or 1099 employees -After buying a new MacBook on eBay, Jerry has noticed that the display is starting to delaminate: MacBook Retina STAINS ON DISPLAY / damaged AR coating -Joe brings up the “Rights to Repair” movement https://repair.org/stand-up -Louis Rossmann is a very vocal voice on the subject of Right to Repair https://rossmanngroup.com https://www.youtube.com/channel/UCl2mFZoRqjw_ELax4Yisf6w -Security is a subject we commonly bring up and Joe recalls a story he heard on the Reply All podcast.  This concerning topic revolves around intercepting a phone number in two step verification by a practice called SIM swapping. https://www.gimletmedia.com/reply-all -Jerry wraps up the show by offering up movie recommendations: The Inventor: Out for Blood in Silicon Valley | Documentaries | HBO https://www.hbo.com/documentaries/the-inventor-out-for-blood-in-silicon-valley Free Solo https://www.nationalgeographic.com/films/free-solo/ Dawn Wall https://www.dawnwall-film.com Meru http://www.merufilm.com

Special Thanks To Our VIP Sponsors! Topics: -Jerry has some clients with MacPractice and he has some concerns with their recommendations for Dolly Drive. Joe chimes in on his experiences. -Since Sam is relatively new to syncing Desktop & Documents to iCloud, he was looking for a way to stop specific subfolders from syncing to iCloud. He found that adding the suffix of .nosync to a folder would remove it from iCloud. -On the heels of naming conventions discussions, Jerry has a client that named folders with all the special characters that tend to wreak havoc on an OS. He got the old line “it wasn’t a problem before” from the client. -Sam’s client had what they thought was an issue with a UniFi mesh device. The answer was a lot more simple than expected. -Whenever a client messes with DNS, it’s a recipe for disaster. And Jerry’s client was no exception. -A need from one of Jerry’s friends turns into the discovery of a line of products from Ten One Design. He ends up getting his friend the Blockhead, which turns the Apple power brick sideways to the socket. Check them out for a variety of other ingenious products like the Stella or Wifi Porter. -Listeners of Command Control Power can get a very generous 20% off their order by using the code “Command” at checkout. -It’s the simple things. Joe shares a feature of the Amazon Prime app on iOS that just makes sense and he wonders why other video streaming apps don’t do this. -Jerry recommends troypoint.com for use with an Amazon Fire Stick -Joe has a new segment/corner/pop quiz called “Apple should have told us”. His story starts with a local iPhone encrypted backup with a lost backup password. Apple does have a knowledgeable article on this topic: https://support.apple.com/en-us/HT205220#help -His wish for an RSS feed leads him to a lot of dead ends: apple.com/support/rss/intl/body.html, rss.support.apple.com, support.apple.com/rss, and just for fun: www.apple.com/support/home/index.html -Thanks to Tim Nyberg of The Mac Guys for mentioning a tax break for the tax year 2018 that may apply to your business: https://www.mileiq.com/blog/pass-through-tax-deduction/ -On a fun note, Jerry shares a funny ad for the Super Bowl from Stella Artois: https://www.youtube.com/watch?v=IX8TMYRk6_w

A weekly Podcast where Apple Certified Consultants look at the Mac Tech industry. Lively discussion about working with Macs and IOS devices. Joe Saponare, Sam Valencia, Jerry Zigmont share their “real world” experiences about IT support. Topics: -Jerry gets beat up on social media for his browsing habits -TidBITS is having a membership drive! Please join us in supporting TidBITS so they can continue to well written, relevant Apple focused content.  https://tidbits.com/membership/benefits/ -Sam had to turn his back on his Mac recently because his 2016 MacBook Pro had to be sent in for repair under the keyboard repair program.  He reported very positive results overall.  A couple of things he missed were related to not syncing Desktop & Documents to iCloud and some websites not displaying as expected in iOS. -Inevitably, the conversation steers towards Joe’s “janky” 15” MacBook Pro and the built-in cooling vent.  He also talks about the repair performed in office, thanks to tools and guides from iFixIt. -Jerry comes up with a new Command Control Power drinking game -Joe specced a new MacBook Air for a client, who had almost 500GB of data. On the MacBook Air, this necessitates a $1000 upgrade to 1.5TB SSD. For comparison, he specced a MacBook Pro 13-inch Touch Bar & Touch ID with 1TB SSD (16GB memory in both) and found that the price was exactly the same: $2599. The MacBook Pro has the Touch Bar and much better performance, but for the same price the MacBook Air has better battery life and portability, more storage as configured and no Touch Bar which might be benefit to some people. So it comes down to trade-offs. See Gruber's take and the video comparison he linked to by Quinn Nelson   -Joe’s tip of the week: earn Apple Gift Cards on the Barclaycard Visa® Signature with Apple Rewards. 3 points per dollar on all purchases made at Apple or iTunes, 2 points per dollar on restaurant purchases, and 1 point per dollar on all other purchases   -Hazel by Noodlesoft is a product recommended by Jerry to create rules for folders.  For instance, Jerry has a folder on his Desktop of his Mac that can do OCR, specifically with PDFs.  He uses that along with PDF Pro from Smile Software.   -Joe gets giddy when talking about Automator and AppleScript.  He talks up using AppleScript to manage his status board at his office, where he posts photos of his adventures with Ashleigh.  Jerry is concerned about how his staff reacts to Joe living the high life while they are at work.   -Joe revisits his clients issue with the Share menu on an iMac Pro: the Share menu would appear, but it would be frozen, and the only way to dismiss would be to quit the app in question. At long last, the problem is solved. Joe shares the exciting conclusion.   -Joe shares the solution to his longtime issue logging into sites with untrusted self-signed certificates. The message would show "This Connection Is Not Private" and you could click Show Details, then click Visit this Website, which would prompt for the login password. However, then it tries to reload the page and the same thing happens (This Connection Is Not Private...). Solution: use Private Browsing. This seems to solve the issue in the future, even when visiting a site in a normal browsing session i.e. without Private Browsing.   -Not to bring the show down, Sam shares two stories of how his company and two separate clients parted ways.  Both for different reasons but it led to a rough start to 2019.  The team discusses the breakups and the benefit of ridding yourself of bad relationships before they bring you further down.

Special Thanks To Our VIP Sponsors! Topics: -Jerry gets Joe to talk about the challenges of working remotely and the fun of TeamViewer -Presentation is everything: Joe also discusses how to relay his time away to a client -Listener Tim Hannon wrote in to present some good use cases for the new Mac Mini -Post show, Sam shares a link about the secret world of the Mac Mini: https://www.apple.com/newsroom/2018/10/the-secret-world-of-mac-mini/ -One of Jerry’s clients has a frustrating time with an iMac that would spontaneously reboot -Going down memory lane, the crew shares old and odd client stories -More feedback from listener Tim Hannon in response to Joe’s issue - Time Machine reporting unable to backup but upon remote session, the next attempt completes. Tim references eclecticlight.co: https://eclecticlight.co/tag/consolation/ - unified log in Mojave and earlier https://eclecticlightdotcom.files.wordpress.com/2018/03/runt2m2.zip - RunT2M2 – runs T2M2 as root to enable assessment of Time Machine when in normal user mode -Jerry has a peeve, a tip, and a case to be made: -Jerry’s peeve: Mobile data list on iOS not alphabetized (Joe provides the answer - it is based on data consumption) -Jerry’s tip: Using TidBITS Content Network for social media -Jerry’s case to be made: Using texting in your business for efficiency (business number, not cell phone). Joe counters because replying on the business line is not as simple. Thank you to all of our Patreon sponsors!

Topics: -Jerry talks about a client visit that went sideways and required an immediate follow up.  The client mentions the phrase "warranty work" and it brings the concept of scope of work into discussion. -Sam still has guilt about billing but forges ahead -While on the billing topic, it develops into a talk about hourly vs MSP, taking on new clients and referrals. -Jerry gives a big shoutout to our friend Adam Engst and his TidBITS Content Network. He is loving how well written his articles are and the photos are a wonderful plus. -Recalling clients from the past, Sam has a funny story to tell about his last encounter with an old client. -As if it hasn't been discussed enough, the team laments the decision of some clients that purchase the incorrect hardware for their needs. Anyone want a fusion drive? -Dollar signs sometimes get in the way of rational decisions -Some see us as the knowledge source for anything technical and it can be a constant battle.  Sam gets heated just thinking about it.

Topics: -Jerry mentions Merlin Mann and Dan Benjamin's show, Back To Workon the 5by5 network, and we try our take on their "Odds and Sods" concept. -One of Jerry’s clients, an architect, has issues with Dropbox and syncing symbolic links.  He offers a solution in the form of an application called Dropbox Any: https://www.sebthedev.com/macdropany  -Jerry also calls out a Dropbox support article that describes performing a manual uninstall: https://www.dropbox.com/help/desktop-web/uninstall-dropbox  -This same client has a debacle with an Aura drive and an experience where the Apple Store wiped the customer data!   Article on third party SSD compatibility: https://blog.macsales.com/42466-a-note-on-high-sierra-compatibility-with-third-party-ssds -Sam has been working closely with a client to develop a proof of concept to roll out iPad Pro devices and finds challenges with the Microsoft Office products for iOS -He has also had a very positive experience working with the business team and their measured approach when selling products to the customer -Joe finds it funny that one of Sam’s solutions is to use Web Clips, an idea that Steve Jobs himself described as a “sweet solution” 11 years ago, a fact that John Gruber periodically jokes about -In our “I should have known this” segment, Joe realizes while attempting to do a backup that he cannot backup using Time Machine to an APFS volume.  He also finds that he cannot encrypt a Time Machine destination after completing an initial backup. -Jerry has some follow up from the 10,000 Songs on Four Wheels Show and using the “Fuzzy Slipper Method”, coined by Jerry himself.  He talks about needing WAN access when setting up a network for a customer in your office. -Joe has a straight WAN port in his work bench area so he can truly setup a network for clients using unfiltered access -Joe calls back to Dan Benjamin & Merlin Mann and how he used to listen to them constantly -We had the pleasure of sitting in on Jeff Porten’s presentation at ACEs 2018 and he has a new book out in the Take Control Series.  The book is called “Take Control of Your Productivity”  https://www.takecontrolbooks.com/productivity

This week we are proud to be sponsored by FLEXdesk, an offering from our friends at Rooted Consulting.  FLEXdesk - Help Desk support that grows with you Topics: -Jerry talks about his recent experiences working with out friends at TidBITS Content Network: https://tcn.tidbits.com -Sam is disappointed in our train show on the way to ACEs won't make it to air -Sam has some interesting follow up from a story he shared about iCloud backups not appearing.  Jerry's idea to rename one of the phones was based on an older issue relating to Time Machine backups. -The FBI telling users to reboot their routers caused a bit of panic for some customers -Repairs is how Jerry spent his Memorial Day weekend and he laments about the latest iMac glue strips from iFixIt. He also had a heck of a time with a fan repair in a Drobo FS -privnote.com is the latest recommendation from Jerry for securely sending password information -Time management seems to be a weak point for Sam as he describes preparing for meetings or presentations -Jerry talks about dressing up for a new client and a snazzy tie -Sam discusses a client that pays a lump sum annually and the stress that comes with it -There is some CrashPlan PROe follow up for Jerry as he recently moved to a Linux hosted solution running virtually -Somewhat on the heels of recent discussions at ACEs, the guys talk about marking up hosted services if you are doing the legwork to set it up and manage -Contract discussions come up again and Sam talks about being specific about what is NOT covered just as much as what is -Jerry has to deal with a family member second guessing his work and making his own recommendations

I am thrilled to welcome conductor Jerry Junkin to the show for a conversation about his career, how every commission provides a new opportunity, and the importance of cultivating good relationships. Topics: Jerry’s background as the son of a high school band director and being prepared to take advantage of serendipitous opportunities that helped to shape his early career. Collaborating with other musicians and how to ask a composer to work with your group. The most important bit of advice that Jerry looks to pass along to all of his conducting students at the University of Texas. Criteria for selecting literature for his concerts and advice for sifting through the large number of pieces that are released each year. Links: Jerry Junkin The University of Texas Butler School of Music Dallas Winds Senzoku Gakuen College of Music Hong Kong Wind Philharmonia Cornet Favorites, Gerard Schwarz & William Bolcom Composers and Schools in Concert The War of Art by Steven Pressfield Harvey Penick's Little Red Book Mozart: Serenade for 13 Winds in B-flat Major, K. 361 "Gran Partita" Biography: In his 25th season as Artistic Director and Conductor of the Dallas Winds, Jerry Junkin is recognized as one of the world’s most highly regarded wind conductors. He has served as Music Director and Conductor of the Hong Kong Wind Philharmonia since 2003, additionally, 2017-18 marks his 30th year on the faculty of The University of Texas at Austin, where he holds the Vincent R. and Jane D. DiNino Chair for the Director of Bands. There, he also holds the title of University Distinguished Teaching Professor. Previously, he served on the faculties of both the University of Michigan and the University of South Florida. In addition to his responsibilities as Professor of Music and Conductor of the Texas Wind Ensemble, he serves as Head of the Division of Conducting and Ensembles and teaches courses in conducting and wind band literature. He is a recipient of multiple teaching awards, and students of Mr. Junkin hold major positions throughout the world. Since 2007, he has been the Principal Guest Conductor of the Senzoku Gakuen College of Music Wind Symphony in Tokyo. Performances under the direction of Mr. Junkin have won the praise of such notable musicians as John Corigliano, David Del Tredici, Gunther Schuller, Karel Husa, William Kraft, Jacob Druckman and Michael Colgrass, among many others. Mr. Junkin has released over 30 compact disc recordings for the Reference, Klavier and Naxos labels. The New York Times named his recent release on the Reference Recordings label, Bells for Stokowski, one of the best classical CD’s of the year. His performance of Circus Maximus with The University of Texas Wind Ensemble was recently released on the world’s first Blu Ray audio disc in 5.1 surround sound by Naxos and was nominated for a GRAMMY. During the summer of 2014 he led The University of Texas Wind Ensemble on a four week tour around the world. Jerry Junkin is an enthusiastic advocate of public school music education, having conducted All-State bands and festivals in forty-eight states and on five continents. He spends his summers in residence at the Interlochen Arts Camp in Michigan, as well as appearing at major music festivals throughout the world.  Mr. Junkin has served as President of the Big XII Band Director's Association and is a member of the Board of Directors of The John Philip Sousa Foundation, is Past-President of the American Bandmasters Association, and is Past President of the College Band Directors National Association. Regularly making guest appearances with ensembles such as the Tokyo Kosei Wind Orchestra and the Taipei Symphonic Winds, the 2017-18 season finds him conducting throughout the United States in addition to multiple appearances in Japan, China, and Europe. In 2005 he was presented the Grainger Medallion by the International Percy Grainger Society in recognition of his championing of Grainger’s works, and he has received numerous career awards from Kappa Kappa Psi, Phi Beta Mu, and the Midwest Clinic, among others. Mr. Junkin is a Yamaha Master Educator.