MarketforceLive Podcast

In this episode Rob Cullen, Lead Partner for Deloitte’s Enterprise Technology and Performance business joins Chris Baker, Managing Director EMEA of Anaplan, to chat about how to leverage people and technology to unify business processes in order to streamline operating models. Produced in association with Anaplan.

In this episode Tony McCandless, Chief Information Officer, Thames Water joins OpenText’s Head of Energy Practice, EMEA to chat about how utilities can achieve operational excellence, how data can be used to unlock cost savings and the potential of new technology in transforming asset management.

04 | Engaging customers across channels by MarketforceLive

What does the new insurance offering look like and how are data and machines driving personalised conversations? In this episode James Henderson the Head of Propositions, Marketing and Distribution at Aviva joins Accenture Senior Manager, Kieran Lesforis to chat about all of this and more.

03 | Tackling the future data economy by MarketforceLive

01 | Serving a million markets of one: delivering customer excellence across financial services by MarketforceLive

Innes Thomson, Chief Executive of Association of Drainage Authorities discusses 'Creating resilience to disruptive events: from droughts to flooding': • Planning for the unforeseen: are stakeholders doing enough? • Recognising the potential impact of population growth • Investing in the future now: sharing the responsibility for preventing future flooding Find out more about Future of Utilities here >> bit.ly/2Jhh8f7

John Abraham, Chief Operating Officer – Water at Veolia, discusses 'Water 2027 - How can the water industry adapt for tomorrow'. Find out more about Future of Utilities here >> bit.ly/2Jhh8f7

Matthew Pluke, Head of Energy of Anglian Water discusses 'Energy storage in the water industry': • Why are water companies interested in energy storage? • What are the risks, issues and opportunities? Find out more about Future of Utilities here >> bit.ly/2Jhh8f7

Phil Sheppard, Director of SO Operations at National Grid discusses 'Storage and the future of system flexibility'. Find out more about Future of Utilities here >> bit.ly/2Jhh8f7

Paul Plummer, Chief Executive, Rail Delivery Group discusses 'One Railway, Delivering for the Nation'.

Anthony Smith, Chief Executive, Transport Focus discusses 'Placing passengers at the heart of infrastructure planning': • Explaining the advantages to passengers of major infrastructure projects • How can disruption to passengers from major infrastructure projects be minimised? • What more could be done to ensure passengers are central to infrastructure decisions?

Listen to Michel Ruesen, Managing Director, EEIG ERTMS Users discuss 'Delivering ERTMS across Europe: progress so far and lessons for the future': • What has been the experience of implementing ERTMS in Europe so far? • Drawing lessons for the UK from the European experience • Making the most of ERTMS: the advantages achieved by European networks Check out this years event here >> https://bit.ly/2usE45L

Industry leaders discuss 'M&A: How to put the right assets in the right hands'. With: Richard Hulf, Global Energy Fund Manager, Artemis Martin McAspurn-Lohmann, Head of Oil & Gas and Utilities, Santander Corporate Banking Andy Hessell, Managing Director, CATS Management Limited • How important is M&A to achieving MER in the UKCS? • What makes an operator well equipped to work a given asset? • Can the government and the regulator take steps to facilitate beneficial transfers of assets? • How might private equity-backed firms work differently to traditional operators? • How can novel lending structures such as deferred payments help smaller operators access capital? • Will a desire to de-risk see more new joint ventures taking place? • What must happen in the UKCS in the future for it to attract investment as reserves begin to dwindle? Find out more about Petroleum Pioneers here >> https://bit.ly/2zHHvLN

Industry leaders discuss 'Painting a picture of the UKCS horizon: the long-term landscape'. With: Tony Durrant, Chief Executive Officer, Premier Oil Nick Richardson, Head of Exploration & New Ventures, Oil & Gas Authority Ray Riddoch, UK Managing Director & Senior Vice President, Europe, Nexen Morten Kelstrup, UK Managing Director, Maersk Oil • What steps need to be taken to maximise the viability of remaining UKCS reserves? • How can the UKCS position itself to attract investment, particularly in exploration? • New entrants: are independent operators the best equipped to work in the North Sea? • What role does digital innovation have in MER? • What are the best ways to push development of new technologies? • A robust industry? How can the North Sea be better prepared for future disruptions? • Vision 2035: an accurate picture of the North Sea two decades from now? Find out more about Petroleum Pioneers here >> https://bit.ly/2zHHvLN

Richard Hulf, Global Energy Fund Manager at Artemis presents: 'Exploring investment in the UKCS'. • What characteristics are investors targeting when investing in North Sea operators? • How are investors structuring their portfolios to manage the risks associated with UKCS equity? • What steps can operators take to make themselves attractive to potential investors? • How can the UKCS compete with other basins for limited capital? Find out more about Petroleum Pioneers here >> https://bit.ly/2zHHvLN

Stephen Sheal, External Relationship Director at Oil & Gas Technology Centre presents 'A digital future: can innovation invigorate the UKCS?' • What are key challenges facing North Sea operators and how can technology help? • What is being done to accelerate deployment of these technologies? • What opportunities do the digital transformation and big data present for the industry? • Is the industry ready to embrace new technologies? Find out more about Petroleum Pioneers here >> https://bit.ly/2zHHvLN

Iain Bartholomew, Subsurface Director at Siccar Point Energy presents the case study 'Siccar Point’s UKCS entry – Private equity takes action'. In January Siccar Point Energy acquired 100% of OMV’s UKCS stake in a deal worth up to $1 billion. This is one of a few examples of private equity-backed operators replacing more traditional players. This case study looks at the challenges posed in making these deals and the strategies for these operators going forward. Find out more about Petroleum Pioneers here >> https://bit.ly/2zHHvLN

From our innovative MoneyLIVE: Future of Retail Banking conference in London, Nick Middleton, Payments Director at Virgin Money presents: 'Exploring the next chapter in payments'. • What impact is the incoming PSD2 regulation already having on the payments industry? • How will customers benefit from this regulation? Are the advantages being fully communicated? • Opening up payments to new entrants: ensuring successful collaborations with third party players Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG

Stephen White, Executive Director and Chief Operating Officer at Yorkshire Building Society presents the keynote address: 'Meeting customer needs: exploring the YBS customer and broker journey'. Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG

Maria Harris, Director of Mortgages at Atom Bank presents: 'The changing face of mortgages'. • Understanding the evolving housing market: assessing the impact of policy and regulation • Financing the next generation of home-owners: how can banks help millennials get on the property ladder? • Creating new, flexible mortgage products: understanding and overcoming the challenges Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG

Jatin Patel, Products Director at TSB Bank presents: 'Customers matter: delivering products and services driven by customer need'. • What are customers looking for from their banking provider? • Shifting from supply to demand-led models: overcoming the challenges • In what ways can increased competition be harnessed to deliver better outcomes for customers? Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG

Industry leaders come together in this leaders forum on 'Creating a customer-obsessed business'. • What exactly does an engaged customer look like? • Engendering long term loyalty: creating a brand customers really believe in • To what extent can true engagement be achieved on digital-only channels? • More than a current account: exploring the future role of the bank in customers’ lives • When personalisation goes too far: how can banks avoid becoming ‘Big Brother’? • Responding to millennials: how can strategy be adapted to suit new needs and priorities? Featuring: Stephen Dury, Managing Director, New Business Models, Santander Paul Rippon, Co-founder and Deputy Chief Executive Officer, Monzo Bank Rohit Mahna, SVP & General Manager, Financial Services, Salesforce Paul Riseborough, Chief Commercial Officer, Metro Bank David Jones, Chief Customer Officer, Sainsbury’s Bank Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG

Paul Rippon, Co-founder and Deputy Chief Executive Officer at Monzo Bank presents: 'The ‘WOW’ factor: generating a cult following with your customers'. Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG

Stephen Dury, Managing Director, New Business Models at Santander presents the keynote address: 'Delivering the ultimate banking experience: turning customers into cheerleaders'. Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG

Ronan Harris, Managing Director, UK & Ireland at Google presents: 'Technology is the growth engine for the UK'. Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG

Simon Hamilton, Chief Technology Officer at Nationwide presents: 'The next phase of the digital revolution'. • Top-to-tail digitisation: to what extent is this a viable option for the industry? • Robotics, AI, IoT and more: understanding the potentials of emerging technologies • Implementing new tech: how could the industry be transformed? • From outdated to up-to-date: overcoming the remaining hurdles in legacy systems • More bank for your buck: empowering staff with the right digital know-how Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG

Industry leaders come together in this panel discussion: 'Open APIs: the cornerstone of the banking revolution?' Featuring: Caroline Ambrose, Open Banking Director, Barclays Bank Derek Corcoran, Chief Experience Officer, Avoka Hetal Popat, Programme Director and Head, CMA Open Banking, HSBC Bank Natasha Kyprianides, Head of Omnichannel & Customer Experience, Hellenic Bank Megan Caywood, Chief Platform Officer, Starling Bank • In what ways are open banking initiatives already revolutionising the sector? • Putting customers at the heart of the open banking strategy: how is this being achieved? • How will customers react to the opportunities created by open APIs? • What opportunities do open APIs present for banks? • Accessing multiple accounts and different banking suppliers through a single integrated model: will this become the new normal for customers? • What are the security risks that come with open banking initiatives and how can they be avoided? • Agreeing a set of standards: where is the industry now? Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG

Caroline Ambrose, Open Banking Director at Barclays Bank presents: 'Preparing for the advent of open banking'. • Setting standards: what exactly will an open banking eco-system look like? • How are banks taking advantage of the opportunities of open APIs to create a culture of innovation? • Optimising data: how can the opening up of APIs transform the way banks use and handle data? • How dramatic an impact is XS2A likely to have? • Maintaining customer relationships: what needs to be done to avoid the aggregation of banking? Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG

From our conference High Speed Rail in the UK 2016, Victoria Hills, Chief Executive Officer of Old Oak and Park Royal Development Corporation discusses 'Capitalising on HS2 and Crossrail’s potential to invigorate North-West London' • Outlining the objectives of the largest ongoing regeneration project in Britain • The station at the centre of it all: a new transport hub for London • What will the impact of redevelopment be on existing transport infrastructure at Old Oak? View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll

From our conference High Speed Rail in the UK 2016, Rupert Walker, Head of High Speed Rail Development at Network Rail discusses 'How is Network Rail preparing for the largest ever change to the rail network?' • Network Rail and HS2: establishing a collaborative and cooperative relationship • Sharing skills and knowledge: identifying opportunities and challenges • How will construction impact the aims of CP6 and beyond? Rupert Walker, Head of High Speed Rail Development, Network Rail View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll

From our conference High Speed Rail in the UK 2016, C+ executives debate 'HS2 as the central spine of the railway of the future' in this panel discussion. With: Giles Thomas, Acting Technical Director, HS2 Rupert Walker, Head of High Speed Rail Development, Network Rail Sadie Morgan, Chair, Design Panel, HS2; Co-Founding Director, dRMM Architects Paul Plummer, Chief Executive, Rail Delivery Group; Chief Executive, Association of Train Operating Companies • Gearing up for construction: how is the industry readying itself for 2017? • Learning lessons in procurement: how can openness and efficacy be assured? • Why are joint ventures and collaboration essential to success? • Considering asset management and planning throughout the build process • The skills challenge: getting the right workforce in the right place at the right time • How can the highest safety standards possible be ensured during construction? • Embedding innovation throughout development • What is being done to prepare the network for eventual integration? • More than a mode of transport: considering the needs of the end user now View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll

From our conference High Speed Rail in the UK 2016, Robert Goodwill MP, Minister of State at the Department for Transport gives the opening keynote address: 'Grasping HS2’s potential as an engine for growth'. View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll

From our conference High Speed Rail in the UK 2016, Giles Thomas, Acting Technical Director at HS2 discusses 'Planning for the future now: outlining and assessing HS2’s timeline for delivery': • Achieving royal assent: how far have we come and what is left to be done? • Working with the supply chain: engaging the industry early • Looking ahead: sustaining and amplifying the benefits of investment View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll

From our conference The Future of Rail 2016, Viki James, Project Manager for Bank Station Upgrade, Transport for London presents the case study: 'Bank station capacity upgrade Transforming one of London’s busiest Underground stations' • What improvement works are taking place to turn Bank station from hated to highly-rated? • Creating better customer journeys: increased capacity, shorter interchanges and improved accessibility • Renovating without enraging passengers: how can station functionality be maintained whilst undertaking major works View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll

From our conference The Future of Rail 2016, Tim Shoveller, Managing Director of UK Rail, Stagecoach Group presents 'Growing a profitable railway: tackling the capacity challenge'. View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll

From our conference The Future of Rail 2016, Richard Rowland, Customer Service and Transformation Director at Great Western Railway presents the case study: 'The Great Western Route: The challenges of electrifying a major route'. View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll

From our conference The Future of Rail 2016, Joanna Whittington, Interim Chief Executive of ORR discusses 'Route-by-route regulation: the right move for rail'. View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll

From our conference The Future of Rail 2016, Beth West, Commercial Director at HS2 discusses 'HS2: An update on the biggest infrastructure project of a generation'. View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll

From our conference The Future of Rail 2016, Mark Carne, Chief Executive of Network Rail, Tim Shoveller, Managing Director of UK Rail, Stagecoach Group, Beth West, Commercial Director of HS2 and Joanna Whittington, Interim Chief Executive of ORR debate 'Making success sustainable: managing growth and passenger experience' in this panel discussion. • What steps are being taken to ensure network capacity matches passenger growth? • What further measures are needed improve passenger experience? • How can passenger-centricity be embedded consistently at the heart of franchises? • Responding to the CMA report: should the role of open access operators be expanded? • The Digital Railway: implementing a modernisation regime across the network • Creating a culture of innovation and supporting innovative ways of working • Thinking locally: what is being done to involve SMEs in the supply chain? • Deeper devolution: an empowering movement or a pathway to fragmentation? • How might Brexit affect how Britain’s railway is run? View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll

From our conference The Future of Rail 2016, Mark Carne, Chief Executive at Network Rail discusses 'A vision for the future of Europe’s fastest growing railway network'. View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll

Satyendra Pandey, Head of Strategy at Go Air discusses: 'Looking to India: the growing potential of the country’s aviation sector'. With India’s aviation market set to become the world’s largest by 2020; all eyes are on the Indian and international airlines looking to make the most of the increasing opportunities in this fast-growing market. Satyendra Pandey will share his insight into the key areas of growth and the challenges it faces as it shapes up to make its mark on the global stage. Find out more about Accelerate Aviation here >> http://bit.ly/2wIxU18

Tamur Goudarzi Pour, Vice President Middle East, Africa and Southeast Europe at Lufthansa presents: 'Times of crisis and change: managing air transport in the Middle East and Africa'. The media has highlighted the effect of recent terror attacks on carriers, but how does one manage an airline and its operations at the heart of the crisis? Tamur Goudarzi Pour will explore the challenges and opportunities facing carriers in this region in both times of struggle and promise. Find out more about Accelerate Aviation here >> http://bit.ly/2wIxU18

Skúli Mogensen, Chief Executive Officer of WOW Air gives the Keynote opening address: 'Excelling at putting the customer first: recognising our most important asset'. Find out more about Accelerate Aviation here >> http://bit.ly/2wIxU18

Perry Cantarutti, Chief Executive Officer at SkyTeam presents the case study: 'SkyTeam: going from strength to strength'. Perry Cantarutti will explore the continued progress that SkyTeam are making in delivering value to their 20 member airlines. Focusing on investing in new technology, providing a common and consistent service and strengthening member relationships, SkyTeam have been recognised by the industry as leading the way in enhancing the travel experience throughout the network. Find out more about Accelerate Aviation here >> http://bit.ly/2wIxU18

From our 2016 conference The Future of Air Transport, Bruno Matheu, Chief Executive Officer – Airline Equity Partners at Etihad presents the case study: 'The Etihad Model - Joint ventures and partnerships: expanding into a global network' This session looks at how Etihad have pioneered partnership-led expansion with over 35 partner airlines across the globe to maximise market access and increase route flexibility. Bruno Matheu will explore the nature of the relationship and how it works for them. View our upcoming November event Accelerate Aviation here >> http://bit.ly/2wIxU18

Juha Järvinen, Chief Commercial Officer at Finnair discusses 'Revolutionising the customer experience from booking to landing'. • How can airlines successfully transition to being mobile first? • Making the most of the new wave of tech-heavy airports • BYOD: modernising the in-flight entertainment experience • Overcoming the challenge of connectivity in the clouds Find out more about Accelerate Aviation here >> http://bit.ly/2wIxU18

David O’Brien, Chief Commercial Officer at Ryanair discusses 'Moving forward: where next for established low-cost carriers?' • Are business models continuing to converge with full service carriers? • How can airlines stay alert and find innovative ways to lower costs? • Great customer experience: offering passengers more than a low fare • How can low-cost airlines ensure consistent quality while increasing partnerships? Find out more about Accelerate Aviation here >> http://bit.ly/2wIxU18

Craig Kreeger, Chief Executive Officer at Virgin Atlantic Airways discuses 'A 21st century airline: keeping pace in the changing environment'. • Disruptive partnerships: Virgin Atlantic’s answer to new entrants and business models • Keeping pace in the holiday business: making major changes to stay ahead of the market • The customer proposition: how can an airline continuously move forward while staying true to its brand values? • Championing innovation and how it can it be used effectively View our upcoming November event Accelerate Aviation here >> http://bit.ly/2wIxU18

Richard Crook, Head of Innovation Engineering at Royal Bank of Scotland discusses 'What role will cryptocurrencies play in the future evolution of blockchain technology?' • Has the bitcoin bubble burst? Why has the hype died down? • Exploring why financial institutions are apprehensive of blockchains using native assets • When, if ever, will we see central banks issuing cryptocurrencies? • How might non-native and native asset blockchains coexist in financial services? Find out more about TechNOVA here >> bit.ly/2zHh9tD

Arnaud Le Hors, Member of the Technical Steering Committee at The Hyperledger Project discusses 'Standardising to safeguard growth: advocating convergence during rapid evolution'. • Why must the industry collaborate as blockchain technology evolves? • Bringing together incumbents and innovators to safeguard success • Envisioning the future: what form might distributed ledger standards take? Find out more about TechNOVA here >> bit.ly/2zHh9tD