Podcasts about itil4

In this episode, Jeffrey discusses a path to ITIL4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Four Dimensions Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about having the right people - and their expertise - when trying to move to ITIL4 Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about moving to ITIL4 Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Have you ever wanted to leave your current position and become an ITSM consultant? Here's a little help in that direction! ITSM independent consultant and mentor Sophie Hussey shares her work process and how ITIL4 continues to provide a solid structure that allows organizations to focus on simplifying processes and finding what really is adding value to their workplace. For this, she specifically points out the importance of Change Enablement and Risk Management and lists other frameworks and strategies that she incorporates to her program. Sophie Hussey has over 20 years of experience in the IT industry and since 2022 has dedicated herself to ITSM independent consulting, serving as Director for Lapis Consulting Services. She has also worked in different roles that go from Support Analyst and Service Desk Team Leader to Head of Service Management at companies like Lewis Group and Lowell.

A brief discussion about ITIL4 Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page. Branding by Balaji - Follow him at @bwithbranding on Instagram #ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation

A brief discussion about the ITIL4 Four Dimensions of Service Management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page. Branding by Balaji - Follow him at @bwithbranding on Instagram #ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation

A brief discussion about ITIL4 Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page. Branding by Balaji - Follow him at @bwithbranding on Instagram #ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation

Luigi Ferri takes the mic to talk about the role of Service Design in ITIL4 in his third episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page. Branding by Balaji - Follow him at @bwithbranding on Instagram #ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation

Barclay Rae, consultant, author, and IT Service Management expert, analyses the changes in technology brought about by AI and goes through the environmental perspective. In this wide-ranging talk with Matt, he also highlights the importance of people in experience management. Barclay Rae is a consultant, author, ITIL4 architect, and SDI standards co-author. His experience spans hundreds of service improvement projects, mainly in IT Service Management, but also in CRM, Contact Centre, and other service delivery areas.

Adam joins Jeffrey to discuss some of the inputs to ITIL4 and how organizations can leverage the frameworks available Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with SEVEN acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. A special thank you to Balaji for the branding - You can find and follow him on Instagram at @bwithbranding

David joins Jeffrey to discuss co-creating value using the guiding principles discussed in ITIL4. This is republished from last year. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with SEVEN acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. A special thank you to Balaji for the branding - You can find and follow him on Instagram at @bwithbranding

Adam and David join Jeffrey this week to discuss the upcoming ITIL4 guidance on IT Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with SEVEN acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. A special thank you to Balaji for the branding - You can find and follow him on Instagram at @bwithbranding

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. Branding by Balaji - Follow him at @bwithbranding on Instagram

Mark Smalley is a well-known person in the ITSM industry, a contributor to the ITIL4 body of knowledge and by his own definition, his mission is “to help people understand Service. His latest thinking is around “Experience Dominant Logic”. The concept is linked to understanding how value is perceived in a provider/consumer context. He lays the foundation for his thinking by looking at the evolution from “Goods Dominant Logic”, depicting value creation in industrial production of goods/products - followed by the provision of services at scale that follows a “Service Dominant Logic”, leading into the Experience Dominant Logic thinking. It is the next step in understanding what IT Services are actually about, and how value in that context is co-created with the consumers of the services. Key Takeaways Goods dominant logic is an old way of thinking, where a product changes ownership and the consumers' perception is not essential for understanding the value provided. Service dominant logic is already considering how services become valuable in the interaction between providers of the service, and the consumers of that service. Experience dominant logic considers not only the interaction but also the emotions that influence behaviors in that interaction. Links: Mark Smalley on Linked: https://www.linkedin.com/in/marksmalley/ The article “Experience Dominant Logic”: https://www.linkedin.com/pulse/experience-dominant-logic-mark-smalley/ Mark Smalley's website: https://sites.google.com/a/smalley.nl/smalley-it/

The guest in this episode is Antonina Klentsova, IT expert in Digital and Sustainable transformation. She is one of the contributors to the ITIL4 framework and well known professional in the IT Service Management industry. The episode goes deep below the surface to look at the impact of human sciences on ITIL4, the deeper significance of sustainability, diplomacy and what successful transformation looks like. Key Takeaways Diplomacy and Sustainability go hand-in-hand, even in an IT Service Management context. Sustainability is about achieving our objectives now, without jeopardizing the future. Transformation projects take time, and when the members of the team start doing things (the new way) without thinking about it, that is when you know the job is done. Links: Antoninas LinkedIn profile: https://www.linkedin.com/in/klentsova/ Antonina on the Axelos podcast: https://the-axelos-best-practice-podcast.simplecast.com/episodes/digital-it-strategy-assessment-q8Dg5UBV Blog “Making a business case for sustainability in digital and IT” https://www.axelos.com/resource-hub/blog/a_business_case_for_sustainability_in_digital_and_it Service Management Leadership podcast on the topic of Sustainability https://anchor.fm/jeffrey-tefertiller/episodes/Service-Management-Leadership---Sustainability-e1nrk25/a-a6oeeln --- HappySignals YouTube Channel: https://www.youtube.com/channel/UCZt8YNTGsNBiVCPEPWYr1nA Take the ITXM™ foundation course here - https://itxm.academy/itxm-foundation/ Read more about ITXM™ framework here - https://www.happysignals.com/itxm-framework-it-experience-management Learn more about HappySignals - https://www.happysignals.com/

A brief discussion about the merging of ITIL4 and DevOps from Jonathan. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

Jonathan joins Jeffrey to discuss his recent blog post regarding ITIL4 and Agile Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with SEVEN acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. A special thank you to Balaji for the branding - You can find and follow him on Instagram at @bwithbranding

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,300 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. Thank you to Balaji at Sky10 for the graphics

In this episode, Roman shares the ITIL4 development process Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with SIX acclaimed books in the subject area and a popular YouTube channel with approximately 1,300 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. Thank you to Balaji at Sky10 for the graphics and marketing

In this episode, Akshay shares his knowledge on the topic of the ITIL4 Practices and offers guidance for moving to ITIL4. This is part two of a two-part series. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with SIX acclaimed books in the subject area and a popular YouTube channel with approximately 1,300 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about the book, ITIL4: The New frontier Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with six acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Was hat ITIL (Information Technology Infrastructure Library) mit dem Datenschutz zu tun? Und was ist überhaupt ITIL? Und was hat das mit dem Standard-Datenschutzmodell zu tun? Und wieso Juristinnen technische Löschvorgänge nicht begreifen oder Informatikerinnen Recht nicht begreifen. Warum schwer, wenn es auch einfach geht? Martin Rost klärt uns in der Nachspielzeit auf. Martin Rost ist stellvertretender Leiter des Technikreferats des Unabhängigen Landeszentrums für Datenschutz von Schleswig-Holstein, sowie Leiter der Arbeitsgruppe Standard-Datenschutzmodell (SDM) der Datenschutzkonferenz.

David joins Jeffrey to discuss ITIL4 and the ITIL4 book "Digital and IT Strategy". Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with SIX acclaimed books in the subject area and a popular YouTube channel with approximately 1,300 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

David joins Jeffrey as the 42nd guest on the Service Management Leadership podcast. Topics are centered around ITIL4, Governance, and Strategy. THIS IS REPUBLISHED FROM A FEW WEEKS AGO. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

In this episode Erika Flora joins Joe Pusz in Project Management Office Hours to discuss organizational and personal transformation, defining your organization's “why” and developing effective listening, coaching, and facilitation skills. Erika is President & CEO of Beyond20, an Industry Leader, Speaker, and Coach. Erika was also the Lead Editor of the core ITIL 4 publication on “Digital and Strategy”. Erika's journey has been about exploring possibilities and thinking outside the box “We often make excuses for ourselves, that we can't do something. Instead, think about the opportunity you have to change your life listening to others and learning new skills.” -Erika Ask yourself this; are you a glass is half full or half empty type person? Maybe the glass is always full. Listen to hear Erika and PMO Joe discuss and whatever your answer may be, understand there are many ways we can learn in life. However, with learning comes barriers at some point and knowing how to overcome those obstacles will let nothing get in your way. So, go out there and push your boundaries today!Visit https://www.beyond20.com/ to discover more about Erika and Beyond20. Thank you THE PMO SQUAD and The PMO Leader for sponsoring this show.Learn more about The PMO Squad - www.thepmosquad.com Learn more about The PMO Leader - www.thepmoleader.com

Kenny joins Jeffrey as the 39th guest on the Service Management Leadership podcast. Topics are centered around ITIL4 and Digital Transformation. This is republished from a few weeks ago. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

David joins Jeffrey as the 36th guest on the Service Management Leadership podcast. Topics are centered around ITIL4, Governance, and Strategy. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about the four things unique to every organization that will impact its transition to ITIL4. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

Kenny joins Jeffrey as the 33rd guest on the Service Management Leadership podcast. Topics are centered around ITIL4 and Digital Transformation Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief discussion about two considerations every leaders must understand. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

Giarte Podcast | De toekomst van ITIL | Marco Gianotten in gesprek met Mark Smalley Met thought leader Mark Smalley praat Marco Gianotten in de podcast van Giarte over de toekomst van ITIL. Het debat over de relevantie van ITIL is zo oud als de weg naar Rome. Feit is dat de 'IT Infrastructure Library' wereldwijd het meest gebruikte referentiekader is voor het beheer van complexe IT-omgevingen. Dat gooi je niet zomaar weg. Hoe ziet de verbinding tussen ITIL en agile eruit? Wie beter dan Mark Smalley, auteur van het boek annex de ITIL4 module; 'High Velocity IT', om de symbiose toe te lichten. Waarde en co-creatie zijn volgens Mark de verbindingsankers. Nu IT-organisaties de rol van 'digital services provider' krijgen, is dit het moment om na te denken wat 'the best of both worlds' is. Het mooie bij ITIL4 is dat de exclusieve focus op processen is losgelaten en de bredere dimensies van servicemanagement centraal staan. Naast processen (gericht op waardestroom) zijn er nog drie dimensies: partners en leveranciers; organisatie en mensen en informatie en technologie. - Mark Smalley - Speaker at Smalley.IT Mark Smalley schrijft, spreekt en bouwt bruggen vanuit zijn eenmanszaak Smalley.IT in Ouderkerk aan de Amstel. Zijn achtergrond is in managed application services en hij heeft een brede belangstelling voor alles rondom digitale dienstverlening. Mark heeft recentelijk bijgedragen aan de ontwikkeling van Giarte's XLA Academy. Hij heeft meegeschreven aan frameworks zoals ASL, BiSL, BRM, COBIT, DevOps, IT4IT, ITIL en VeriSM en heeft erover gesproken in meer dan dertig landen. Zijn laatste boek was ITIL 4 High-velocity IT, bedoeld voor organisaties die strategisch gebruik maken van digitale technologie. - Marco Gianotten - Oprichter van Giarte In de wereld van IT zou het moeten gaan om de impact van technologie op mensen en business. Aan 'helaas pindakaas' heb je niets. Giarte ontwerpt, meet, verbetert en verankert klantbeleving en waardesturing. We zijn grondlegger en aanjager van XLA als mindset, skillset en toolset. Meer weten? Bezoek onze website, of volg onze LinkedIn pagina.

A brief discussion about three variables needed to improve your ITIL4 transition. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

The topics discussed in this episode revolve around how to transition to ITIL4. It originated from Jeffrey's new book, "ITIL4: The New Frontier". Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

A brief podcast of why Jeffrey Tefertiller wrote his new book at this time. If your organization needs help adopting ITIL4, reach out to Jeffrey to schedule a no-hassle conversation. Subscribe to this podcast channel so you will not miss any new episodes. We have great content planned for 2021. We will have podcasts throughout the year. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Service Management Leadership delivers value. We have decades of experience to assist your organization in reaching its Service Management and Business Continuity goals. Jeffrey is an accomplished author with six acclaimed books in the subject area and this YouTube channel has over 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. #servicemanagement #itsm #itil #businesscontinuity #itil4 #itservicemanagement #enterpriseservicemanagement

A brief podcast of why Jeffrey Tefertiller named his new book "ITIL4: The New Frontier". If your organization needs help adopting ITIL4, reach out to Jeffrey to schedule a no-hassle conversation. Subscribe to this podcast channel so you will not miss any new episodes. We have great content planned for 2021. We will have podcasts throughout the year. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Service Management Leadership delivers value. We have decades of experience to assist your organization in reaching its Service Management and Business Continuity goals. Jeffrey is an accomplished author with six acclaimed books in the subject area and this YouTube channel has over 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. #servicemanagement #itsm #itil #businesscontinuity #itil4 #itservicemanagement #enterpriseservicemanagement

A brief podcast of why Jeffrey Tefertiller wrote his new book. If your organization needs help adopting ITIL4, reach out to Jeffrey to schedule a no-hassle conversation. Subscribe to this podcast channel so you will not miss any new episodes. We have great content planned for 2021. We will have podcasts throughout the year. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Service Management Leadership delivers value. We have decades of experience to assist your organization in reaching its Service Management and Business Continuity goals. Jeffrey is an accomplished author with six acclaimed books in the subject area and this YouTube channel has over 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. #servicemanagement #itsm #itil #businesscontinuity #itil4 #itservicemanagement #enterpriseservicemanagement

A brief discussion about the need to understand Demands and Opportunities. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,300 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

Rob joins Jeffrey as the twenty-seventh guest on the Service Management Leadership podcast. Topics range from the impact of ITIL4, the merging of frameworks, and the role of IT as a business function. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,100 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Rina joins Jeffrey as the twenty-sixth guest on the Service Management Leadership podcast. Topics range from her career journey to the new opportunities in ITIL4 and the impact of covid. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

Kat and Lisa discuss the launch of their new ITIL4 portal (www.ITIL4.com). It is a fabulous site for ITIL4 learners. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

I denna podd träffar Leo ITIL-gurun Fredrik Hultén som ger sin syn på ITILs status i dagsläget och framåt. Han berättar om nyheterna i ITIL4, hur det hänger ihop och samspelar med andra ramverk samt reder ut om ITIL verkligen hör hemma i en agil värld.

Just when you thought you knew it all, things are, well... changing again! Get the latest updates here on Change Management from our ITIL guru, Chuck Spencer and find out if what you know is still current.

Eveline Oerhlich moderates a discussion between DevOps Institute CEO, Jayne Groll, and ITIL4 author/editor and Director of EssentialSM, Barclay Rae, on the similarities and differences between ITIL, SRE, and DevOps, and which one best fits your organization.

Philip Hearsum är ITSM Portfolio Manager på Axelos i England, en guru inom Service Management och ITIL som deltar på ITSM på Högskolan i Borås för 5 året i rad. Kontakten med Högskolan kom genom Philips ambition att på ett tydligare sätt gifta ihop akademi och business för att snabbare öka värdet av nyutexaminerade akademiker. Han har också varit en av motorerna och en drivande person i framtagandet av ITIL4. I den här intervjun berättar Philip, som verkligen brinner för sin sak, om historien bakom Axelos, hur man arbetat med att ta fram ITIL4 och vikten av att förstå att det för många företag inte längre är produkten som avgör utan vikten av helhetsupplevelsen genom leverans, service och ärendehantering som avgör.Hans passion för ämnet lyser verkligen igenom och han skulle lätt kunnat prata ytterligare några timmar.

SPOCcast Episode 20 is an interview with Barclay Rae, one of HDI's Top 25 Thought Leaders, and an internationally-known ITSM consultant. He is a Lead Architect for ITIL4. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.

I början på 2019 kom den senaste versionen av ramverket för IT Service Management: ITIL4.Axelos, som numera äger och förvaltar innehållet har lyssnat in på de senaste rådande trender inom management, styrning och framtagning av digitala produkter och tjänster. Baserat på det har man utvecklat ITIL ramverket med nya koncept, goda råd och förtydligat kontexten i vilken dessa tjänster och produkter ska leverera värde.Värde är nyckelbegreppet och ITIL4 bygger sitt budskap med en Service Value System som ett helhetskoncept som dessutom baseras på 7 ledande principer. I denna podcast kommer Ronald van Veen och Peter Hero diskutera dessa nyheter, anledningen varför man bör ta till sig den nya teorin (som omfattar mycket av den gamla), och introducera ett antal nyckelbegrepp inom ITIL4.Lyssna på denna podd, ladda ned en översikt och Service Value System och de ledande principer för att hänga med ännu bättre.Detta är del 1 av 2 i en serie podcast om ITIL4.

ITIL 4 IS HERE! We all know you've all been anticipating this release, and we're excited to give you an inside scoop directly from our ITIL guru, Chuck Spencer! With so many changes, there's so much to talk about!

Um die Zauber der Weihnachtszeit noch etwas aufrecht zu erhalten, habe ich heute die ITSM-Weihnachtsgeschichte für Dich. Wenn ich daran denke, dass VeriSM im November gelauncht wurde und ITIL4 vor der Tür steht, wird es Dein Schaden nicht sein, wenn Du jetzt weiter hörst. Die Geschichte darf Dich und mich daran erinnern, wofür Werkzeuge da sind.