GlideChat

In this episode, our host Torie Salem, SVP of Sales at GlideFast, sits down with Lyndsay Harris-Kyei, Head of Social Impact at ServiceNow, to discuss how technology can drive meaningful change in communities worldwide. From investing in sustainable infrastructure to empowering nonprofits with AI and digital tools, Lyndsay shares how ServiceNow's social impact initiatives are creating access to opportunity, technology, and knowledge. We also explore the ServiceNow.org Partnership with Good Grant and how it's helping nonprofits enhance efficiency through the power of the ServiceNow platform. Join us for an inspiring conversation on how businesses can scale impact and collaborate for a better future.

Join us for an exciting episode of GlideChat as we sit down with Tyler Hoge and Rachel Kleshinski in our Cincinnati podcast studio! Rachel shares her inspiring journey from marketing to ServiceNow consulting and how the supportive culture at GlideFast helped her succeed. We dive into the power of community, overcoming imposter syndrome, and the collaborative spirit that makes GlideFast a standout in the industry. Whether you're looking for career insights, motivation, or just some great conversation, this episode has something for you! Tune in and be part of the GlideFast journey.

Join Brett Karl, Vice President of Solutions & Alliances, and Jake Hershkowitz, Regional Sales Executive, as they discuss GlideFast's expertise in providing innovative solutions to the energy sector. Dive into how GlideFast partners with businesses in industries like utilities, construction, healthcare, and more to optimize their IT operations, CMDB, ITOM, and security solutions, all using ServiceNow. Hear insights into the latest trends impacting energy companies and how GlideFast supports digital transformation efforts with tailored, efficient, and secure solutions.

In this episode of GlideChat, Ohad Kushner, Chief Customer & Delivery Officer at GlideFast, sits down with David Packer, Senior Director of Solution Consulting at ServiceNow, to discuss the evolution of the ServiceNow platform and its impact on businesses. David reflects on his eight years at ServiceNow, sharing insights on how customer needs have shifted from basic IT solutions to driving broader business transformation through technology. The conversation dives into the rise of AI, the growing importance of technology in business operations, and the critical role of successful partnerships in ensuring customer success. Tune in for valuable perspectives on navigating the ever-changing landscape of modern enterprise solutions.

In this episode of GlideChat, we sit down with Ohad Kushner, Chief Customer & Delivery Officer, and Ed Shea, VP of Customer Engagement at GlideFast Consulting, to discuss Ed's journey from management consulting to leading critical customer-facing teams. Ed shares his insights into the pivotal role of an Engagement Manager, the importance of building strong relationships with customers, and how his team drives successful ServiceNow transformations. We also explore how GlideFast's growth and culture foster collaboration and customer satisfaction. Plus, find out about Ed's surprising TV appearance on HGTV!Tune in to hear firsthand how Ed and his team are shaping the future of ServiceNow implementations and customer success.

In this episode of GlideChat, Brett Karl, VP of Solutions and Alliances at GlideFast, and David Limas, Solutions Consultant at GlideFast, are joined by Dorian Cougias, CEO of Unified Compliance (UCF), to discuss the critical role UCF plays in simplifying complex regulatory compliance. Dorian explains how UCF analyzes and clarifies regulatory documents, making them actionable for businesses by breaking down intricate laws and guidelines into understandable, executable tasks. He details how UCF's APIs integrate with ServiceNow's GRC modules to streamline compliance processes, enabling organizations to efficiently implement controls without wading through hundreds of pages of regulatory text. The conversation also touches on the strategic partnership between GlideFast and UCF, highlighting a current promotion for clients looking to enhance their GRC capabilities with UCF's solutions.

In this episode, join John Gilaspy, SDM / Certified Technical Architect, and Doug Penta, IRM Architect at GlideFast, as they dive deep into the intricacies of Integrated Risk Management (IRM). With over a decade of experience, they discuss the challenges and strategies for successful GRC implementations, the importance of stakeholder engagement, and the latest features in the ServiceNow Washington DC release. Tune in to discover how an integrated approach to risk management can enhance your organization's resilience and operational efficiency!

In this episode of GlideChat, join Brett Karl, VP of Solutions & Alliances at GlideFast, and Mitch Stutler, Co-Founder and CEO of VividCharts. Discover how VividCharts enhances ServiceNow's data reporting and visualization capabilities, making it easier for organizations, particularly in the financial sector, to leverage their data effectively. Explore the unique role VividCharts plays in operational reporting, its success in regulated industries, and the strategic partnership with GlideFast that benefits mutual customers.

In this episode of GlideChat, Kali Alexander speaks with Ebony Staten, Director of Partner Success at CareerVillage, about the nonprofit's mission to democratize career information. Ebony shares insights on how CareerVillage has adapted and expanded since 2020 and how ServiceNow has helped enhance their operations. Discover how CareerVillage nimble approach and commitment to accessibility are transforming career development for underrepresented communities. Tune in to learn about the intersection of technology, human connection, and innovative solutions in career guidance.

In this special edition of GlideChat, Brett Karl joins William Miller, Co-CEO and Co-Founder of Proven Optics, to explore their innovative approach to IT financial management on the ServiceNow platform. Bill discusses Proven Optics' unique budgeting and cost modeling applications, and how they enhance financial insights by integrating seamlessly with ServiceNow's tools. Tune in to discover how Proven Optics is redefining IT financial management and why their solutions are a perfect fit for ServiceNow!

Join Kali Alexander, ServiceNow MVP Class of 2024, as we delve into the intricate world of ServiceNow with special guest Sarah Toulson, a three-time MVP awardee. Discover Sarah's journey from municipal service to becoming a renowned Service Portal architect at GlideFast, revolutionizing user experiences for clients across diverse sectors. From her insights on mentorship, women empowerment in tech through WomenNow, to her popular blog, Sarah shares her passion for blending design with public service, making technology accessible and empowering for all.

In this episode of GlideChat, join GlideFast CEO Mike Lombardo and special guest Damien Davis, Senior Director of Product Management at ServiceNow, for an engaging and heartfelt conversation exploring leadership, teamwork, and personal reflections. Damien shares insights from his journey — from humble beginnings to navigating the world of ServiceNow — emphasizing the importance of building a strong personal brand. They discuss authenticity, giving back, and the transformative impact of meaningful connections. Tune in for an inspiring discussion on leveraging platforms for positive change and leaving a lasting legacy.

In this episode of GlideChat, Brett Karl, VP of Solution Alliances at GlideFast Consulting, sits down with Paul Lyons, VP of Alliances and Channels at Sakon. Join us as we explore Sakon's pivotal role in managing enterprise telecommunications assets, from mobile devices to carrier data. Discover how Sakon integrates seamlessly with ServiceNow, streamlining workflows and optimizing cost management for large organizations. Whether you're curious about telecom lifecycle management or intrigued by the intersection of technology and service delivery, this episode offers insights into the evolving landscape of enterprise mobility solutions.

In this episode of GlideChat, GlideFast CEO Mike Lombardo and COO Jared Pippy take you on an engaging journey through the evolution of GlideFast. Listen in as they recount the company's early days, the pivotal moments that defined their path, and the strategic risks that paid off. From handling their first big project to expanding their global footprint, Mike and Jared share personal anecdotes and valuable insights on leadership, resilience, and the importance of nurturing a strong company culture. Tune in for an inspiring conversation about innovation, hard work, and the relentless pursuit of excellence in the ServiceNow ecosystem.

In this special edition of GlideChat, we are live at Knowledge 24 with Brett Karl, VP of Solutions and Alliances at GlideFast Consulting. Join us as we wrap up an eventful week with special guests Jessica Wine and Ryan Smith from Own Company. We discuss the unique offerings of Own Company, the shared responsibility model in the ServiceNow ecosystem, and the critical role of data resilience. Discover how Own Company is pioneering solutions to augment ServiceNow's backup capabilities and ensure robust data protection for enterprises. Tune in for an insightful conversation that explores the evolving landscape of ServiceNow and the innovative approaches to safeguarding your data.

In this episode of GlideChat, join GlideFast CEO Mike Lombardo and Ryan Smith, Global Director ServiceNow Alliances & Strategic Partnerships at Own Company, as they delve into the world of ServiceNow and reflect on their journey together in the tech industry. From their early days connecting at industry events to forming lasting partnerships and friendships, Mike and Ryan share candid insights into the importance of relationships in the ServiceNow ecosystem. Hear about pivotal moments, unexpected encounters, and the impact of genuine connections on their professional paths. Get ready for a heartfelt conversation filled with laughter, memories, and a shared vision for the future of ServiceNow.

In this episode of GlideChat, GlideFast CEO Michael Lombardo and Kali Alexander, Account Executive and Customer Advocate at GlideFast, explore the transformative power of ServiceNow and discuss the journey towards a more efficient, low-code platform. Kali and Mike share personal challenges they have overcome to get where they are today, showcasing the resilience and dedication required to succeed in both life and business. Tune in for a compelling conversation that blends professional insights, personal stories, and practical advice for navigating challenges and achieving your goals in the ServiceNow space.

In this episode of GlideChat, Brett Karl, VP of Solution and Alliances at GlideFast, sits down with Guillaume Seynhaeve, VP of Alliance and Marketing at 3CLogic, to dive deep into the transformative world of AI-powered contact center solutions integrated with ServiceNow. Discover how 3CLogic's innovative approach not only enhances customer and employee experiences but also seamlessly integrates with ServiceNow to optimize operational efficiencies and drive significant ROI. From the fascinating origins of 3CLogic to its role as a trendsetter in cloud-hosted services, this conversation sheds light on leveraging AI to revolutionize contact centers and adapt to industry-specific needs.

Join hosts Joshua Young, SVP of Solutions Consulting and Innovation at GlideFast, and Paul Grupe, VP of Solutions Consulting at GlideFast, as they take over for the Mayor in this episode of GlideChat, where they delve into the latest innovations and trends in the ServiceNow ecosystem. From AI-driven support solutions to procurement streamlining, discover valuable insights and firsthand experiences shared by seasoned experts. Plus, discover the secrets behind GlideFast's renowned culture and customer success stories firsthand.

Join Jacob Benker, Vice President of Professional Services at GlideFast, and Chris Tessier, Director of Solutions Consulting at GlideFast, as they take over for the Mayor in this episode of GlideChat and discuss the latest developments in the ServiceNow ecosystem. The discussion highlights advancements in core platform areas like service mapping and event management, and anticipates upcoming features in the Washington release. Discover how ServiceNow's GenAI is set to revolutionize predictive analytics, enhancing incident management and event correlation for proactive problem-solving. Looking ahead to the Knowledge conference, Benker and Tessier share their excitement for engaging discussions and driving value for customers.

GlideFast CEO Mike Lombardo joins Pitchfire CEO Ryan as they delve into the world of high agency in sales and prospecting. From creative outreach tactics to crafting unique pitches, discover how embracing high agency can revolutionize your approach to business development. Whether you're navigating the ServiceNow ecosystem or venturing into new territories, learn how to infuse your brand with a distinct flavor that resonates with your audience and sets you apart in the competitive landscape of modern business.

In this episode of GlideChat, Mike Lombardo, CEO of GlideFast, and Beau Bramlet, Sr. Director / Principal Architect ServiceNow at Northwestern Mutual, delve into the intricacies of navigating digital transformation with ServiceNow. From leveraging the power of AI to ensuring data quality, they explore the essential steps for organizations to prepare for the future. They also discuss the unique hybrid model for service delivery, blending in-house expertise with strategic partnerships to drive innovation and efficiency. Tune in to discover how ServiceNow is revolutionizing workflows and empowering businesses to achieve their objectives seamlessly.

Join Mike Lombardo, CEO and founder of GlideFast, as he welcomes Jonathan Else, Director of Solution Consulting for EMEA, in this episode of GlideChat. Together, they explore the dynamic world of ServiceNow, discussing its expansive capabilities and the endless opportunities it presents. From the latest developments to future prospects, they share insights and experiences, reflecting on their own journey within the industry. Discover how Glide Fast continues to set the standard, driven by passion, expertise, and a relentless commitment to excellence in the ever-evolving realm of ServiceNow.

In this episode of GlideChat, Michael Lombardo, CEO of GlideFast Consulting, and Chuck Tomasi, Senior Developer Advocate at ServiceNow, dive into the evolution of ServiceNow from its early days to its future trajectory. They discuss the drive towards enhancing efficiency through low-code technologies, the potential of generative AI, and the importance of community engagement. Chuck shares insights on the need for a developer sub-brand within ServiceNow and reflects on the platform's potential to revolutionize event coordination. They explore the profound impact ServiceNow has had on various sectors, including emergency response, and speculate on the platform's future in addressing societal challenges. Join them as they envision the possibilities for ServiceNow in the years to come.

In this episode of GlideChat, your host, GlideFast CEO Michael Lombardo, welcomes Adam Godfrey, Managing Director at GlideFast (EMEA), who stands as a key figure in spearheading GlideFast's presence in Europe. In this engaging conversation, they explore Adam's journey from Boston to London. The discussion delves into leadership philosophies, with Adam sharing his views on what makes a great leader. Learn about Adam's commitment to personal and professional development, the importance of being coachable, and the value of providing constructive feedback. Gain valuable insights into the world of ServiceNow, technology trends, and the exciting possibilities in the evolving landscape.

In this episode of GlideChat, your host, GlideFast CEO Michael Lombardo, welcomes David Caldwell, ServiceNow Area Vice President of Solution Consulting, as they dive into a conversation filled with insights, experiences, and the latest trends in the world of ServiceNow. The conversation delves into the transformative power of ServiceNow's AI solutions, particularly in enhancing workforce productivity. As the conversation unfolds, Michael and David express their excitement about the future of ServiceNow, anticipating industry-specific solutions like GenAI and the positive impact it will have on businesses.

In this episode of GlideChat, CEO Michael Lombardo welcomes a distinguished guest, Mike McShane, Director of Alliances for US Commercial and Enterprise Markets at ServiceNow. Join the conversation as they delve into Mike's role, strategies for strengthening partnerships, and the dynamic landscape of the tech industry. Gain valuable insights into alliance management, career growth, and the collaborative efforts that drive success. If you're interested in the world of alliances and enterprise markets, this episode offers a unique perspective from a seasoned professional in the field.

Join Mike Lombardo and John Griffin, aka Griff, in this engaging episode of GlideChat. Griff, the Director of New England Commercial at ServiceNow, shares insights into his three-year journey with the company and the importance of putting customers first. Discover the rich history of ServiceNow in Boston and its transformative impact on key customers. Mike and Griff delve into topics like the power of ServiceNow's platform, its impact on onboarding experiences, and the exciting future of AI solutions. Gain valuable leadership insights, learn the six characteristics of a successful team, and explore the perspectives of positivity and grit in both work and life. Don't miss this deep dive into the world of ServiceNow and the incredible opportunities that lie ahead.

In this episode of GlideChat, CEO Michael Lombardo and Josh Brostoff, AVP of Professional Services at GlideFast Consulting, discuss the remarkable journey and potential future of ServiceNow. They share insights on emerging opportunities in e-commerce, CRM, billing, and expanding into the SMB market. Discover how a passion for helping others and fostering innovation has driven their leadership in the ServiceNow community.

In this episode of GlideChat, CEO Michael Lombardo welcomes Tyler Hoge, Senior Director of Development (SDD) at GlideFast, for an insightful conversation. They discuss Integration Hub, the evolution of ServiceNow, and their experiences in the IT world. Tyler also shares his journey into creating AgileGenius, an innovative tool that leverages AI to generate agile stories, simplifying the process for professionals. Join Mike and Tyler as they delve into the world of service management and agile development.

Join us for an insightful episode of GlideChat as we sit down with Jack Caragol, Vice President of Sales for Americas Customer, Industry, and Supply Chain Workflows at ServiceNow. Jack shares his expertise on navigating the evolving landscape of industry-focused solutions and the importance of trust and authenticity in leadership. Discover how he inspires and leads his team to achieve long-term success in this engaging conversation.

Welcome to another episode of Glide Chat! In this episode, your host, CEO of GlideFast Consulting Michael Lombardo, sits down with the Associate Director of Service Delivery at Horizon Therapeutics Paul Kieca for an insightful conversation about their journey with ServiceNow implementation. Paul shares valuable insights and experiences, shedding light on the importance of processes in making the most of powerful platforms like ServiceNow.

In this episode of GlideChat, join GlideFast CEO Mike Lombardo and Service Delivery Director/Senior ServiceNow Developer Vinny Taggio as they reflect on their experiences and insights gained from working in the dynamic world of ServiceNow for over two decades. From sharing stories about their initial interactions to discussing the evolution of integrations, platforms, and the significance of caring for team members, Mike and Vinny provide valuable perspectives on the ever-changing landscape of digital transformation. Tune in for a lively conversation that combines technical expertise with a passion for growth and innovation.

In this episode of GlideChat, GlideFast CEO Mike Lombardo is joined by Kevin O'Hara, Manager of Technology Workflows at ServiceNow, as they explore his remarkable 10-year journey within the company. Kevin shares insights from his transition into technology from his sports broadcasting dreams, and how he's risen through the ranks since then. We delve into the evolution of ServiceNow's technology workflows (TX), their foundational importance, and how the company's commitment to organic innovation has driven growth.Kevin's advice to early-career professionals emphasizes consistency, hard work, and proactive communication to achieve career aspirations. He also underlines the pivotal role of mentors and community in this journey. Tune in for a candid discussion about ServiceNow's growth, Kevin's experiences, and the power of perseverance in the world of technology and innovation.

In this engaging episode of GlideChat, join host Michael Lombardo, CEO of GlideFast Consulting, as he welcomes Bob Lynch, the visionary CEO of SponsorUnited. Bob shares his journey from athlete to entrepreneur, shedding light on his commitment to learning and curiosity. Bob, who spearheads SponsorUnited, a revolutionary data platform for tracking and mapping sponsorship deals in sports and entertainment, discusses the founding principles and purpose behind his innovative venture. Discover how SponsorUnited is reshaping the landscape by democratizing access to sponsorship deal information, leading to smarter business decisions and creative collaborations.

In this episode of GlideChat, Mike Lombardo sits down with Charlie Sullivan, an accomplished commercial Account Executive at ServiceNow for Boston Metro. They discuss Charlie's journey from an inside sales rep to his current role, the challenges and joys of working in the fast-paced world of sales, and the key elements that contribute to being a successful salesperson. They delve into the importance of building trust and fostering genuine relationships with customers, as well as the significance of effective communication in driving positive outcomes. Join Mike and Charlie for an insightful conversation packed with valuable advice for anyone looking to excel in the world of sales and service management.

In this episode of GlideChat, join host Mike Lombardo, CEO and Founder of GlideFast Consulting, as he engages in a captivating conversation with Bob Colson, Senior Manager of Application Development and ServiceNow Platform Owner at Gainwell Technologies. Bob shares his extensive career journey in the IT industry, spanning over 30 years, from his early days during the emergence of computers and networking to his deep involvement with ServiceNow.Bob delves into his experience with ServiceNow, highlighting his role as an app owner and the challenges he faced along the way. He emphasizes the importance of reinventing oneself and not shying away from change, sharing valuable insights on learning from mistakes and following best practices. The discussion also explores the power of ServiceNow as a versatile platform and the significance of striking a balance between customization and staying true to its core capabilities.Moreover, Mike expresses his gratitude for the partnership with Gainwell Technologies and praises Bob's contribution as an exceptional partner. The conversation showcases the strong collaboration between GlideFast and Gainwell Technologies, demonstrating how GlideFast's expertise has provided the necessary support and expertise to tackle complex challenges and achieve remarkable progress.

In this episode of GlideChat, GlideFast CEO Michael Lombardo is joined by Buddy Hanrahan, the CIO of the Department of Livestock in Montana. Buddy shares his journey from a military background to becoming a CIO and discusses the department's initiative to modernize their brand inspection and enforcement processes using ServiceNow. They delve into the complexities of registering and tracking brands for cattle and horses, the importance of real-time data for law enforcement and animal health, and the future integration with the Animal Health system. Buddy also highlights the collaboration with GlideFast Consulting and the significance of effective communication and collaboration within state government. Tune in to learn how digitizing paper-based processes is revolutionizing livestock management and paving the way for other states to follow suit.

In this episode of Glide Chat, Mike Lombardo, CEO of GlideFast, sits down with Chad Woods, Chief Revenue Officer, to discuss Chad's experience in the ServiceNow space. Chad shares his journey from Microsoft to ServiceNow, highlighting the decision to join ServiceNow in 2012 and the opportunities he saw in the company. They delve into the unique qualities of ServiceNow as a product and its scalability compared to other platforms like Salesforce. The conversation also touches on the leaked Salesforce acquisition targets document and the exciting and dynamic nature of the ServiceNow ecosystem. Join Mike and Chad as they explore the intersection of personal passion and professional success in the world of ServiceNow.

Join Michael Lombardo, CEO of GlideFast Consulting, in this lively episode of GlideChat as he sits down with Lisa Wolanski, Vice President of Sales at GlideFast. In this engaging conversation, Lisa shares her unique journey from selling lobsters to becoming a pivotal figure in the world of ServiceNow sales. Mike and Lisa discuss the art of persistence, the importance of building relationships, and the exciting challenges of the ever-evolving sales landscape.

Michael Lombardo, CEO of GlideFast, sits down with Andrena Silva, the Director of Talent Acquisition. Join them as they discuss Andrena's incredible 5+ year journey with GlideFast, from transitioning from a nursing career to becoming employee #45 in a rapidly growing company of over 500 employees today. Discover the unique aspects that set GlideFast apart from other ServiceNow partners and delve into what makes the employee experience at GlideFast truly exceptional. Michael and Andrena explore the importance of building a collaborative and supportive team environment, where success is a collective effort and everyone is invested in each other's growth.

In this episode of GlideChat, join Michael Lombardo as he sits down with Giuseppe Giardina, the Operations Manager at GlideFast. Giuseppe shares insights into his journey from his early days at a large financial firm to leading a 24x7 support project at GlideFast. Discover the importance of teamwork, professionalism, and punctuality, and learn how Giuseppe navigates the balance between being Clark Kent at work and Superman in his personal life. Join us for a deep dive into leadership, growth, and the unique culture at GlideFast.

Join Mike Lombardo, host of GlideChat, as he sits down with Ohad Kushner, Chief Customer Officer at GlideFast, to discuss Ohad's background, the unique qualities that make GlideFast special, and the company's commitment to being Best in Class in the ServiceNow domain. Ohad shares valuable insights into the evolving landscape of digital transformation, the importance of client service, and the exciting future of ServiceNow. Whether you're a seasoned professional or aspiring to grow in the industry, this episode offers valuable advice and perspectives on leadership and success in the world of ServiceNow.

Join Michael Lombardo, CEO of GlideFast Consulting, in a candid conversation with Dan Lyons, the VP of Professional Services, as they discuss leadership, growth, and the journey of navigating through the ever-evolving world of service management. Dan shares insights from his diverse background, his experience in multiple technology spaces, and the importance of humility in achieving success. Discover how being fearless and embracing the struggle can lead to significant personal and professional growth. Tune in to gain valuable perspectives for those aspiring to leadership roles or seeking inspiration on their career journey.

Join Kali Alexander, Technical Trainer at GlideFast, as she sits down with some of the brightest minds in the ServiceNow community. In this special episode of GlideChat, Kali is joined by GlideFast team members who have been honored by the ServiceNow ecosystem for their outstanding leadership and contributions. Get to know Ryan Gillespie, Sarah Toulson, Adam Celli, Uma Aggarwal, and Michael Jones, as they share their journey into ServiceNow, their roles at GlideFast, and the awards they've earned, including Rising Star, Developer MVP, and Community MVP.

Join us for an insightful episode of GlideChat as Mike Lombardo, CEO of GlideFast, talks with SDD David Self and SDM Matt Gerry about the power and potential of ServiceNow's HR Service Delivery (HRSD) platform. From automating manual HR tasks to creating seamless employee journeys, discover why ServiceNow is changing the game for HR professionals. The discussion also delves into challenges faced during HR implementations, the unique features of ServiceNow HR, and exciting possibilities for the future, including potential integrations with payroll systems. Don't miss this deep dive into the world of HR transformation with ServiceNow!

In this episode, Mike Lombardo, CEO of GlideFast, sits down with Tim Catula, Senior BPC at Glide Fast, to discuss the exciting developments and insights in the world of ServiceNow. Tim, a highly certified consultant with a wealth of experience, shares his journey, highlighting the importance of certifications, process architecture, and understanding your audience. Get ready for an engaging conversation about ServiceNow, certifications, and the valuable lessons Tim has learned along the way. This episode is a must-listen for anyone looking to enhance their process consulting skills and navigate the ServiceNow landscape effectively.

Join Michael Lombardo and Guillaume Seynhaeve, the dynamic duo from GlideFast Consulting and 3CLogic, in this episode of GlideChat. Dive into the world of contact center integration with ServiceNow, where they discuss the game-changing solutions provided by 3CLogic. Learn how organizations can optimize their workflows, automate call processes, and achieve unparalleled efficiency. Discover real-life examples from State of Delaware to Cleveland Clinic and explore the future of personalized experiences in the ever-evolving landscape of service management. Don't miss this insightful conversation on the future of ServiceNow and the transformative power of 3CLogic.

Join Michael Lombardo, CEO of GlideFast Consulting, in this special episode of GlideChat. He introduces the audience to an extraordinary group known as "The Council" at GlideFast, featuring key members Josh McMullen, Travis Castleman, Vinny Taggio, David Arbor, Sean Erickson, and Scott Murphy. Together, they discuss the inception of the Council, its mission, and how it has evolved into a dynamic forum tackling complex ServiceNow challenges. Get an insider's look at the collaborative and supportive culture that sets GlideFast apart in the ServiceNow ecosystem.

Join us in another episode of GlideChat as Michael Lombardo, CEO of GlideFast, and Josh Brostoff, AVP at GlideFast, dive into the world of customer service. In this engaging conversation, they discuss their passion for customer service, the importance of putting customers first, and the need for improving customer experiences. They explore topics such as automation, virtual agents, customer support playbooks, and the impact of social media on customer feedback. Discover how ServiceNow's Customer Service Management (Customer Workflows) is revolutionizing the customer journey, and get insights into the future of CSM (CWF) and the broader field of customer service. Don't miss this enlightening conversation that delves into the strategies and technologies behind providing exceptional customer support.

Join Michael Lombardo, CEO of GlideFast Consulting, and the legendary David Nottingham, Solutions Consultant extraordinaire, as they share insights from their incredible journey in the world of ServiceNow. Broadcasting from a picturesque Montana setting during a company gathering, they reflect on the unexpected joys of teamwork and the dynamic culture at GlideFast. In this episode, Michael and David delve into their experiences in the IT service management realm, from early encounters with platforms like Maximo to the transformative power of ServiceNow. David takes us through his career, sharing stories of his initiation into the world of IT service management during the space shuttle program and later navigating the challenges of selecting the right tool in the healthcare sector.