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Can we have a real talk about AI agents?A new Gartner study showed that more than 95% of companies pushing AI agents..... aren't. Vendors, startups, Saas companies pivoting and savvy marketers are shoving Agents down our throats like hot food in a buffet line. But guess what? Most of it is shin marketing. Or lies. Want to know the real landscape around AI agents, minus the B.S.? Good. Then join us as we cut through the fluff. Newsletter: Sign up for our free daily newsletterMore on this Episode: Episode PageJoin the discussion: Thoughts on this? Join the convo and connect with other AI leaders on LinkedIn.Upcoming Episodes: Check out the upcoming Everyday AI Livestream lineupWebsite: YourEverydayAI.comEmail The Show: info@youreverydayai.comConnect with Jordan on LinkedInTopics Covered in This Episode:AI Agent Hype Versus RealityGartner Study Exposes Agent WashingDefining True AI Agents vs WorkflowsPrevalence of Fake AI Agents Market$4 Billion AI Agent Investment RisksMajor Tech Companies' AI Agent StrategiesAgentic AI Adoption Failure RatesNarrow vs General AI Agent Use CasesSpotting Fake Agents in Enterprise SoftwareThe Importance of AI Literacy for AgentsTimestamps:00:00 "AI Insights for Business Leaders"05:51 Future AI Agents: Definition and Potential06:58 "AI Workflow vs. True Agent"11:34 "Agent Tech's Uncertain Future"14:53 AI Dominates Decision-Making by 202818:15 "Beware AI Agents Hype"24:18 The Chaos of Undefined AI Agents25:31 "Agentic AI FOMO in Business"31:16 AI Training Essential for Teams32:12 Debunking AI Agent MythsKeywords:AI agent, AI agents, agentic AI, agentic AI marketing, AI workflow, pre built automation, chatbot, automation tools, robotics process automation, computer vision, large language model, agent washing, Gartner study, generative AI, AI-powered workflow, agent capabilities, virtual browser, virtual desktop, command line tool, Terminal, AI powered marketing automation, Microsoft Copilot Studio, Google agent space, OpenAI agent mode, Anthropic Claude, Meta superintelligence lab, Salesforce agent force, agentic model, O3, Gemini 2.5 Pro, startup AI agents, narrow AI agent, general AI agent, autonomous agentic AI, enterprise software, investment scam, business decision makers, C-suite, AI strategy, technical reality vs marketing hype, technology adoption failure, FOMO AI investment, AI literacy, AI-powered business processes, scalable AI solutions, narrow task-specific agent, Aqua hire, agent definition, advanced reasoning, planning capabilities, memory systems, adaptive AI, context awareness, workflow automation, business productivity AI, agent integration, AI investment trends, enterprise AI adoptionSend Everyday AI and Jordan a text message. (We can't reply back unless you leave contact info) Ready for ROI on GenAI? Go to youreverydayai.com/partner
Episode 183 is a conversation with James Dice and Brad Bonavida from Nexus Labs, as well as Devan Tracy from Lockheed Martin. In this episode of the Nexus Podcast, the Nexus Labs team breaks down the top stories relevant to energy managers, facility managers, IT/OT managers, and workplace managers.Find full show notes and episode transcript on The Nexus Podcast: Episode 183 webpage.Sign-up (or refer a friend!) to the Nexus Newsletter.Learn more about The Smart Building Strategist Course and the Nexus Courses Platform.Check out the Nexus Labs Marketplace.Learn more about Nexus Partnership Opportunities.
Starting with 2020 and the pandemic, fintech has run at blazing speed. Today it's adopted large language models; tomorrow the explosive power of quantum computing. On this episode Gareth Gatson, Chief Product Officer of Candescent, takes us on tour through the near — some would say very near — future of banking in the digital age that makes the most of AI while expanding service and product platforms like never before.
In this episode, host Sandy Vance sits down with Sam Schifman from Vantiq. Together, they explore how adaptive automation powered by agentic AI is reshaping healthcare systems to be smarter, more flexible, and more human-centric. Forget rigid, one-size-fits-all automation; Sam explains how intelligent, collaborative AI agents are tackling clinical burdens, learning in real time, and continuously adapting to meet the unique challenges of healthcare.From understanding the nuances of agentic systems to uncovering what makes a truly successful AI solution, this episode covers it all: elasticity, resilience, and the future of AI in healthcare.In this episode, they talk about:Sam's role at VantiqHow adaptive automation differs from “traditional” automationAI comes in many different flavorsHow intelligent, collaborative AI agents can relieve clinical burdenWhat are agentic systems and how they are used in the clinical settingVantiq has what is needed to have a successful AI systemElasticity, resilience, and consistencyA Little About Sam Schifman:Sam Schifman is a seasoned software architect with experience spanning finance, education, HR, cybersecurity, and no-code development. Since 2019, he has led healthcare IT innovation as Chief Architect at Diameter Health, building systems that make clinical data usable for governments, insurers, and health exchanges. A frequent speaker and guest lecturer at institutions like Harvard and WPI, Sam is passionate about AI's real-world impact. He has contributed to HL7 AI standards, explored NLP for clinical data, and experimented with generative AI to advance healthcare and biomedical research.
Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from deterministic workflows to agentic systems, which can independently manage tasks while upholding ethical and security standards. We uncover the capabilities of Now Assist, the orchestrator, and specialized AI agents that unite to deliver tailored, effective, and reliable solutions. Rita also delves into the future potential of AI to unleash human creativity and propel business metamorphosis. Check out this episode for a profound dialogue on the transformative influence of AI in our professional and personal spheres. Guest - Rita Castillo, VP, Design – AI Platform Experiences Host - Bobby Brill 00:00 Introduction and Guest Welcome 03:15 Introduction to Agentic AI 05:11 Examples and Applications of Agentic AI 08:12 Autonomy in AI Systems 11:12 Deterministic Workflows and AI Learning 13:16 AI Agents and Orchestrators 17:56 Future of Agentic AI and Ethical Considerations 23:56 Large Scale Applications and Business Transformation 26:37 Conclusion and Final Thoughts ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.comSee omnystudio.com/listener for privacy information.
Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from deterministic workflows to agentic systems, which can independently manage tasks while upholding ethical and security standards. We uncover the capabilities of Now Assist, the orchestrator, and specialized AI agents that unite to deliver tailored, effective, and reliable solutions. Rita also delves into the future potential of AI to unleash human creativity and propel business metamorphosis. Check out this episode for a profound dialogue on the transformative influence of AI in our professional and personal spheres. Guest - Rita Castillo, VP, Design – AI Platform Experiences Host - Bobby Brill 00:00 Introduction and Guest Welcome 03:15 Introduction to Agentic AI 05:11 Examples and Applications of Agentic AI 08:12 Autonomy in AI Systems 11:12 Deterministic Workflows and AI Learning 13:16 AI Agents and Orchestrators 17:56 Future of Agentic AI and Ethical Considerations 23:56 Large Scale Applications and Business Transformation 26:37 Conclusion and Final Thoughts ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.comSee omnystudio.com/listener for privacy information.
There's a new most powerful AI model in townApple is trying to make a ChatGPT competitor.And OpenAI? Well.... they're in a capacity crunch.Big Tech made some BIG moves in AI this week. And you probably missed them. Don't worry. We gotchyu. On Mondays, Everyday AI brings you the AI News that Matters. No B.S. No marketing fluff. Just what you need to know to be the smartest person in AI at your company. Newsletter: Sign up for our free daily newsletterMore on this Episode: Episode PageJoin the discussion: Thoughts on this? Join the convo and connect with other AI leaders on LinkedIn.Upcoming Episodes: Check out the upcoming Everyday AI Livestream lineupWebsite: YourEverydayAI.comEmail The Show: info@youreverydayai.comConnect with Jordan on LinkedInTopics Covered in This Episode:OpenAI Study Mode in ChatGPT LaunchGoogle Gemini 2.5 Deep Think ReleaseGemini 2.5 Parallel Thinking and Coding BenchmarksGoogle AI Mode: PDF and Canvas FeaturesNotebook LM Video Overviews CustomizationMicrosoft Edge Copilot Mode Experimental RolloutOpenAI GPT-5 Model Launch DelaysApple Building In-House ChatGPT CompetitorMicrosoft and OpenAI Partnership RenegotiationAdditional AI Tool Updates: Runway, Midjourney, IdeogramTimestamps:00:00 AI Industry Updates and Competition03:22 ChatGPT's Study Mode Promotes Critical Thinking09:02 "Google AI Search Mode Enhancements"10:21 Google AI Enhances Learning Tools16:14 Microsoft Edge Introduces Copilot Mode20:18 OpenAI GPT-5 Delayed Speculation22:42 Apple Developing In-House ChatGPT Rival27:06 Microsoft-OpenAI Partnership Renegotiation30:51 Microsoft-OpenAI Partnership Concerns Rise33:23 AI Updates: Video, Characters, AmazonKeywords:Microsoft and OpenAI renegotiation, Copilot, OpenAI, GPT-5, AI model, Google Gemini 2.5, Deep Think mode, Google AI mode, Canvas mode, NotebookLM, AI browser, Agentic browser, Edge browser, Perplexity Comet, Sora, AI video tool, AI image editor, Apple AI chatbot, ChatGPT competitor, Siri integration, Artificial General Intelligence, AGI, Large Language Models, AI education tools, Study Mode, Academic cheating, Reinforcement learning, Parallel thinking, Code Bench Competition, Scientific reasoning, Chrome, Google Lens, Search Live, AI-powered search, PDF upload, Google Drive integration, Anthropic, Meta, Superintelligent labs, Amazon Alexa, Fable Showrunner, Ideogram, Midjourney, Luma Dream Machine, Zhipu GLM 4.5, Runway Alif, Adobe Photoshop harmonize, AI funding, AI product delays, AI feature rollout, AI training, AI onboarding, AI-powered presentations, AI-generated overviews, AI in business, AI technology partnership, AI investment, AI talent acqSend Everyday AI and Jordan a text message. (We can't reply back unless you leave contact info) Ready for ROI on GenAI? Go to youreverydayai.com/partner
Simply Wall St Market Insights for the week ending 27th July 2025.To read the full article:
In this RCM Insights segment, we drop in on a real client conversation exploring the live deployment of AI-powered document capture. Hear how agentic AI is being applied step-by-step—from fax intake to HL7 integration—with expert insights from Infinx product leaders.
We´re back from Summer break! To kick things off, we're excited to have Armin Buescher and Einar Oftedal from RSAC join Robby for a dive into the most talked-about topic at this year's RSA Conference: the emergence of agentic AI.Agentic AI, the way they define it, are agents that complete tasks acting on behalf of a user. Unlike the traditional LLM experience, where the agent is relying on human prompts, agentic AI is designed to plan, decide, and act on their own within set goals - instead of waiting for instructions.During their conversation with Robby, they cover what agentic AI means for different domains within cyber, how it is being utilised, and the challenges of implementing agentic AI.They also talk about the importance of human oversight, why decision-makers need to stay educated, and the biggest buzzwords when it comes to agentic AI.Send us a text
Artificial intelligence may be the topic that is on the thoughts of leadership in 2024, Agentic AI is quickly becoming the new watercooler discussions among users of the technology looking to answer the question – how do I marry automation and AI so that it benefits “my way of work”?Agentic AI represents the next frontier in enterprise automation and decision-making. For the CIO, it presents both an opportunity and a challenge: to harness autonomous systems that can dramatically enhance productivity and agility while managing complexity, risk, and ethical considerations.Getting started requires a strategic mindset, strong cross-functional collaboration, and a willingness to experiment and iterate.In this PodChats for FutureCIO, we are joined by Matthew Tan, principal solution engineer at UiPath, Southeast Asia, to get his perspective on getting started and operationalizing agentic AI.1. What are the core differences between AI-powered process automation and traditional RPA, and why does it matter for an organisation's digital transformation strategy?2. In which business units or industry-specific workflows do you anticipate the greatest value from AI agents as applied in automation workflow?3. What approach can CIOs use to identify and prioritise high-impact automation opportunities within their organisation? Is this decision-making process a unilateral one exclusively decided by the CIO?4. How can the CIO, and whoever he or she is working with, ensure successful pilot implementation before scaling AI automation enterprise-wide?5. What steps can the CIO, and partners, use to ensure seamless integration between AI agents and legacy as well as cloud systems?6. What governance structures, policies, and controls are essential to build trust and ensure regulatory compliance when it comes to automation using AI agents?7. What internal skills and change management initiatives are needed to support agentic process automation (APA) adoption, particularly our use of AI agents?8. How do you plan to measure, benchmark, and improve the ROI of AI agents in automation initiatives?9. We are midway into 2025, 2026 is almost just around the corner. Any recommendations for CIOs and other leaders as they look to further invest in their use of AI agents?
Imagine, it is 2026, a semiconductor plant in Penang, Malaysia is running at peak efficiency—not because of more workers, but because of agentic AI. Autonomous digital agents, each with goals, context, and decision rights, now orchestrate production lines, dynamically rerouting workflows when a machine falters or a shipment delays. These aren't rule-based bots—they reason, collaborate, and learn. In Vietnam, agentic AI forecasts monsoon-driven port congestion weeks in advance, renegotiating logistics routes with shipping partners via API—without human intervention (but with human oversight). Across ASEAN, supply chains are no longer reactive; they're anticipatory.For COOs, this is transformative. Agentic AI slashes unplanned downtime by up to 50%, optimizes inventory in real time, and ensures compliance across fragmented regional regulations. Imagine AI agents acting as autonomous supply chain managers—balancing cost, carbon, and speed across Thailand, Indonesia, and India. The future isn't just automation—it's intelligent agency. Leading manufacturers are already piloting multi-agent systems that simulate, decide, and act. The question is no longer if you adopt agentic AI—but how fast you can scale it. The next competitive edge is self-driving operations.Joining us on PodChats for FutureCOO is Tony Tay, founder and CEO, AgileAlgo1. Give us a brief about AgileAlgo.2. To what extent is agentic AI a good fit for process operations?3. Which functions or workflows are the biggest candidates for autonomous agent-driven transformation?4. What new skills or roles should we develop among our workforce to maximize human-AI collaboration?5. What measurable ROI have early adopters in Asia achieved after implementing agentic automation?6. What human oversight is necessary to maintain trust and accountability in automated decisions?7. Gartner predicts that by 2027 40% of organisations will Agentic AI projects will fail. Other analysts estimate that up to 70% of current systems are hybrid and may be tied to legacy system. How do we ensure agentic AI solutions integrate smoothly with existing IT and business systems?8. With technology refresh occurring faster than in the past, how do you see agentic AI reshape core operational processes over the next 12–24 months?9. What is your advice for COOs and other functional leaders, perhaps working closely with the CIO and IT teams, to optimise and improve their use of agentic AI technologies?10. As for CFOs, how should they approach the adoption of agentic AI?
Agility requires more than just speed—it demands relevance and empathy, especially when AI is stepping in to play a bigger role in the customer experience. What if the problem isn't that AI moves too slowly—but that it moves without context, without empathy, and without earning trust?Today we're going to talk about how Agentic AI is changing that—offering a way to transform experience management from reactive to proactive, and from transactional to genuinely helpful. To help me discuss this topic, I'd like to welcome Manisha Powar, VP, Head of Product, Customer Experience Suite at Qualtrics. About Manisha Powar Manisha Powar is a product and business leader specialized in building B2B Enterprise SaaS Products. Passionate about incubating new products and expanding mature products into new markets/use cases. 15+ years of experience in building, growing and scaling teams of high performers to drive innovation and deliver high quality results through data-driven decision making and scrappy execution. Strong leadership track record in delivering strategies to enter new markets that have led to a billion-dollar acquisition and building out global teams to win. Manisha Powar on LinkedIn: https://www.linkedin.com/in/pmanisha/ Resources Qualtrics: https://www.qualtrics.com https://www.qualtrics.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company
The Automotive Troublemaker w/ Paul J Daly and Kyle Mountsier
Shoot us a Text.Episode #1110: Today we cover Trump's sweeping auto tariffs, Tesla's not‑so‑autonomous “Robotaxi” rollout, and the rise of agentic checkout in online retail.Show Notes with links:President Trump's country-by-country auto tariff deadline has arrived, setting off a new round of trade negotiations and recalibrations for global automakers.Canadian tariffs rise to 35%, though most USMCA-compliant vehicles dodge the hike.Mexico earns a 90-day delay on new tariffs, holding at 25% on non-U.S. content.Japan and South Korea cut tariffs to 15% with total pledges of $900B to U.S. industryJapan is also willing to take American imports based on U.S. standards, meaning American OEMs don't need to make a different car.“You can take the car you make in Detroit, put it on a boat and send it,” said U.S. Commerce Secretary Howard Lutnick.Tesla's long-hyped “Robotaxi” expansion into the Bay Area looks more like a rebranded Uber than a self-driving revolution. The cars run under Tesla's app but still rely on humans behind the wheel.Each car has a “safety monitor” in the driver's seat, making it equivalent to an Uber driver using Tesla's supervised Full Self‑Driving system.The California DMV and Public Utilities Commission expressed concern after hearing Tesla employees discuss an imminent Robotaxi launch, even though the company has not applied for the required permits.Politico reported that Tesla's counsel reassured regulators, claiming the rollout was limited to employees, friends, family, and select members of the public.Tesla is now actively recruiting “vehicle operators” in nine additional U.S. cities to replicate the Bay Area service.“Agentic checkout” is the latest frontier for artificial intelligence. Payment giants, tech platforms, and retailers are all racing to build systems that let AI handle more of the shopping journey.Mastercard, Visa, Google, and PayPal are each rolling out agentic checkout platforms, designed to let AI act as a shopper's digital assistant.PayPal is upgrading its decades‑old systems to handle the heavier transaction loads expected from AI‑driven commerce.Experts say the winners will be payment providers and e‑commerce platforms that build the infrastructure for AI agents rather than compete with them.Michelle Gill, GM of small business and financial services at PayPal said that The general sense in the industry is that “rather than competing, these stakeholders increasingly collaborate to harness the potential of agentic AI.”Mastercard's Co‑President of Global Partnerships, Sherri Haymond, said retailers won't need to replace entire platforms: “I would encourage merchants to have an open mind, and to lean in and do the work to make their environment accessible in this Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/
In this episode of How I Met Your Data, hosts Anjali, Junaid, and guest Jay Krish dive deep into the rapidly evolving world of Agentic AI—a paradigm shift from rule-following automation to systems capable of autonomous decision-making. Jay, a seasoned financial services leader and AI thinker, breaks down what Agentic AI really is: a network of large language models working together to reason, adapt, and act independently toward a goal. Together, they explore:
Dan Tadross, Head of Public Sector at Scale AI, joins Mike Shanley to explore what Agentic AI Warfare might look like in the near future. The conversation covers AI interoperability with legacy systems, the evolving landscape of data sources and large language models (LLMs), and the significance of Meta's $13 billion investment in this space. RESOURCES: GovDiscovery AI Federal Capture Support: https://www.govdiscoveryai.com/ Scale LinkedIn: https://www.linkedin.com/company/scaleai/posts/?feedView=all Dan Tadross LinkedIn: https://www.linkedin.com/in/dantadross/ Scale X profile: https://x.com/scale_ai Scale website: https://scale.com Scale YouTube: https://www.youtube.com/@Scale_AI BIOGRAPHY: Dan Tadross is the Head of Public Sector at Scale AI, a dual use technology company that builds the infrastructure for the most ambitious artificial intelligence projects in the world. In this role, Dan oversees all aspects of Scale's support to the U.S. public sector. Prior to Scale, Dan served 12 years on Active Duty in the Marine Corps where he was a founding member of the Joint Artificial Intelligence Center (JAIC), a precursor to the Pentagon's Chief Digital and Artificial Intelligence Office. At the JAIC, Dan established the Joint Warfighting National Mission Initiative and led project Gargoyle, which focused on deploying Computer Vision for enhancing force protection. Prior to the JAIC, Major Tadross, an Air Traffic Control Officer, was hand selected as a member of the Secretary of the Navy's Innovation Advisory Council, where he conducted independent research at the MITRE Corporation on integrating AI into Aviation Command and Control. His previous tours included Marine Air Tactical Command Squadron 18 in Okinawa, Japan where he served as the Senior Air Coordinator and supported exercises in South Korea, the Philippines, and Australia. He has a Bachelor of Science degree in Mechanical Engineering from Old Dominion University and a Masters in Technology Management from Georgetown University. LEARN MORE: Thank you for tuning into this episode of the GovDiscovery AI Podcast with Mike Shanley. You can learn more about working with the U.S. Government by visiting our homepage: Konektid International and GovDiscovery AI. To connect with our team directly, message the host Mike Shanley on LinkedIn. https://www.govdiscoveryai.com/ https://www.konektid.com/ https://www.linkedin.com/in/gov-market-growth/
Josh Pantony, CEO of Boosted AI, discusses Alfa, an agentic AI platform that creates persistent AI workers for finance professionals, moving beyond traditional prompt-response AI to proactive, autonomous systems. Subscribe to the Gradient Flow Newsletter
AI agents are reshaping marketing automation. Nicholas Holland, Head of AI at HubSpot, explains the shift from managing people to orchestrating AI agents. He emphasizes that current AI technology isn't the bottleneck - rather, organizations need structured frameworks for agent management, clear guidelines for implementation, and new metrics for evaluating management effectiveness in hybrid human-AI teams.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Revenue Generator Podcast: Sales + Marketing + Product + Customer Success = Revenue Growth
AI agents are reshaping marketing automation. Nicholas Holland, Head of AI at HubSpot, explains the shift from managing people to orchestrating AI agents. He emphasizes that current AI technology isn't the bottleneck - rather, organizations need structured frameworks for agent management, clear guidelines for implementation, and new metrics for evaluating management effectiveness in hybrid human-AI teams.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Is your organization fully realizing the value of your contact center, or is it being limited by a narrow focus on efficiency and cost control? In this episode of the Delighted Customers podcast, I sit down with renowned Canadian contact center consultant and trainer Mike Aoki to examine how contact centers serve as the real-time pulse of customer experience. Together, we explore the evolution of the contact center from its early telephone-based days to today's complex, omnichannel environments shaped by agentic AI and chatbot technology. The discussion underscores the significant impact that leadership priorities, technology decisions, and agent empowerment have on both customer outcomes and business performance. When the contact center is viewed merely as a cost center and subjected to relentless efficiency metrics, organizations risk not only increased customer churn, but also missed opportunities for competitive intelligence, brand loyalty, and measurable business growth. You should listen to this episode if you are committed to building an organization where customer experience is not just a catchphrase, but a measurable advantage. Mike Aoki brings over three decades of frontline and management expertise in contact centers, working closely with major organizations such as the Royal Canadian Mint, EQ Bank, and Pitney Bowes. His insights are especially relevant to leaders navigating the intersection of AI adoption, agent turnover, and rising customer expectations. In this conversation, Mike provides clear, actionable answers to these pressing questions: What are the key differences between traditional chatbots and agentic AI, and how should each be leveraged within evolving contact center operations? What are the most common mistakes leaders make when managing contact center performance, and what metrics truly matter for customer experience and long-term retention? How can organizations successfully integrate AI to support—not replace—human agents and ensure that complex, emotionally charged interactions lead to positive outcomes? If you are responsible for customer experience, service operations, or digital transformation, I would encourage you to listen and subscribe. Find the Delighted Customers podcast on Apple Podcasts and Spotify, as well as all major podcast platforms. Meet Mike Aoki Mike Aoki is a leading Canadian customer service and sales trainer with more than 35 years of experience in every facet of contact center operations. He has advised prominent organizations including the Royal Canadian Mint, EQ Bank, and Pitney Bowes on how to leverage the contact center as a strategic source of customer insight and a driver of customer loyalty. Starting his career when contact centers were voice-only operations, Mike has guided businesses through significant transitions—from FAQ-based telephone service, to the adoption of email, to the complexities of omnichannel engagement and the rise of agentic AI. A noted speaker and writer, Mike emphasizes that while technology is essential for scale and efficiency, true customer experience excellence is achieved through a balanced focus on agent empowerment, emotional intelligence, and effectiveness. He challenges leaders to reconsider the metrics and incentives that shape agent behavior and to invest in both the technical and human sides of service delivery. Mike's hands-on experience and practical frameworks have made him a respected voice in the industry. Connect with Mike on LinkedIn.
In this thought leadership session, ITSPmagazine co-founders Sean Martin and Marco Ciappelli moderate a dynamic conversation with five industry leaders offering their take on what will dominate the show floor and side-stage chatter at Black Hat USA 2025.Leslie Kesselring, Founder of Kesselring Communications, surfaces how media coverage is shifting in real time—no longer driven solely by talk submissions but now heavily influenced by breaking news, regulation, and public-private sector dynamics. From government briefings to cyberweapon disclosures, the pressure is on to cover what matters, not just what's scheduled.Daniel Cuthbert, member of the Black Hat Review Board and Global Head of Security Research at Banco Santander, pushes back on the hype. He notes that while tech moves fast, security research often revisits decades-old bugs. His sharp observation? “The same bugs from the ‘90s are still showing up—sometimes discovered by researchers younger than the vulnerabilities themselves.”Michael Parisi, Chief Growth Officer at Steel Patriot Partners, shifts the conversation to operational risk. He raises concern over Model-Chained Prompting (MCP) and how AI agents can rewrite enterprise processes without visibility or traceability—especially alarming in environments lacking kill switches or proper controls.Richard Stiennon, Chief Research Analyst at IT-Harvest, offers market-level insights, forecasting AI agent saturation with over 20 vendors already present in the expo hall. While excited by real advancements, he warns of funding velocity outpacing substance and cautions against the cycle of overinvestment in vaporware.Rupesh Chokshi, SVP & GM at Akamai Technologies, brings the product and customer lens—framing the security conversation around how AI use cases are rolling out fast while security coverage is still catching up. From OT to LLMs, securing both AI and with AI is a top concern.This episode is not just about placing bets on buzzwords. It's about uncovering what's real, what's noise, and what still needs fixing—no matter how long we've been talking about it.___________Guests:Leslie Kesselring, Founder at Cyber PR Firm Kesselring Communications | On LinkedIn: https://www.linkedin.com/in/lesliekesselring/“This year, it's the news cycle—not the sessions—that's driving what media cover at Black Hat.”Daniel Cuthbert, Black Hat Training Review Board and Global Head of Security Research for Banco Santander | On LinkedIn: https://www.linkedin.com/in/daniel-cuthbert0x/“Why are we still finding bugs older than the people presenting the research?”Richard Stiennon, Chief Research Analyst at IT-Harvest | On LinkedIn: https://www.linkedin.com/in/stiennon/“The urge to consolidate tools is driven by procurement—not by what defenders actually need.”Michael Parisi, Chief Growth Officer at Steel Patriot Partners | On LinkedIn: https://www.linkedin.com/in/michael-parisi-4009b2261/“Responsible AI use isn't a policy—it's something we have to actually implement.”Rupesh Chokshi, SVP & General Manager at Akamai Technologies | On LinkedIn: https://www.linkedin.com/in/rupeshchokshi/“The business side is racing to deploy AI—but security still hasn't caught up.”Hosts:Sean Martin, Co-Founder at ITSPmagazine | Website: https://www.seanmartin.comMarco Ciappelli, Co-Founder at ITSPmagazine | Website: https://www.marcociappelli.com___________Episode SponsorsThreatLocker: https://itspm.ag/threatlocker-r974BlackCloak: https://itspm.ag/itspbcwebAkamai: https://itspm.ag/akamailbwcDropzoneAI: https://itspm.ag/dropzoneai-641Stellar Cyber: https://itspm.ag/stellar-9dj3___________ResourcesLearn more and catch more stories from our Black Hat USA 2025 coverage: https://www.itspmagazine.com/bhusa25ITSPmagazine Webinar: What's Heating Up Before Black Hat 2025: Place Your Bet on the Top Trends Set to Shake Up this Year's Hacker Conference — An ITSPmagazine Thought Leadership Webinar | https://www.crowdcast.io/c/whats-heating-up-before-black-hat-2025-place-your-bet-on-the-top-trends-set-to-shake-up-this-years-hacker-conferenceCatch all of our event coverage: https://www.itspmagazine.com/technology-and-cybersecurity-conference-coverageWant to tell your Brand Story Briefing as part of our event coverage? Learn More
Send us a textIs traditional SEO dead? And is "ranking" on ChatGPT and other AI chatbots the new frontier for traffic and sales?Many businesses are seeing their search traffic decline, while a new, highly-lucrative source of customers is emerging from AI-driven conversations. But how do you tap into this new channel? And what happens when AI starts giving out outdated or just plain wrong information about your brand?In this episode, we're joined by Steve Toth, founder of the AI-focused agency Notebook.agency, to break down the new world of Generative Engine Optimization (GEO). We explore the real-world opportunities and the hype surrounding AI-driven traffic.The game has changed, and what worked for Google yesterday might not work for AI assistants tomorrow. In this episode, you will learn:
Peggy explores the explosive growth of agentic AI (artificial intelligence) in smart cities—and what it means for urban life. With the global market expected to surge from $1.88 billion in 2024 to $58 billion by 2030, she unpacks how AI is reshaping the way cities operate, grow, and serve their communities. From improved waste management to accelerated housing permits, Peggy breaks down the real-world use cases—and what's coming next. She also discusses: Case studies from cities like Centerville, Seattle, and beyond. The top 10 most effective AI use cases in cities. The challenges ahead including data privacy, transparency, and more, and her take on how cities can implement AI responsibility and effectively. peggysmedleyshow.com (7/29/25 - 930) What You Might Have Missed: AI Driving the Autonomous Road Ahead TMS and AI: Yesterday, Today, and Tomorrow AI, Energy, and the Need for Innovation IoT, Internet of Things, Peggy Smedley, artificial intelligence, machine learning, big data, digital transformation, cybersecurity, blockchain, 5G, cloud, sustainability, future of work, podcast This episode is available on all major streaming platforms. If you enjoyed this segment, please consider leaving a review on Apple Podcasts.
InvestOrama - Separate Investment Facts from Financial Fiction
The season finale of Investology! Marco Aboav, CEO of Etna Research delivers a contrarian take on the current state of AI and automation in financial services. The real challenge now is not technology, but change management, for operational efficiency. But not as a magic bullet for generating alpha. The real edge comes from domain expertise, data selection, and sophisticated modeling—areas where AI can assist but not replace human judgment. Enjoy the episode and the summer - see you in September.Key Takeaways:* The innovation cycle in AI for finance is already peaking—most essential tools and workflows are already available.* The next frontier is not more technology, but how organizations manage change, optimize teams, and handle data in a world of brutal efficiency.* Incumbents can still fight back against pricing pressure through operational efficiency and smart management decisions.* Big tech companies may struggle to succeed in verticals like finance, where high accuracy and deep integration are required.* The “frontier” is in highly specialized, vertical applications, not in generic AI solutions.About Marco Aboav:Marco Aboav is the CEO and Founder of Etna Research, specializing in the intersection of AI, data, and financial services. With deep expertise in operational efficiency and technology integration, Marco brings a unique perspective on the challenges and opportunities facing the industry today.”I fell in love with AI's potential to transform investing back in 2009 while wrestling with my engineering PhD. Since then, I've spent my career in financial services—across buy and sell-side roles in London—building businesses, managing money, and applying AI to capital markets.”Connect with Marco Aboav:* LinkedIn: https://www.linkedin.com/in/marco-jean-aboav/* Website: Etna Research About the Show:Investology is a podcast hosted by George Aliferis, CAIA, dedicated to rethinking investment management and uncovering new ways to deliver better outcomes for investors.Listen on every podcast platform, or on YouTube.Resources Mentioned:* Previous episode with Marco: * Perplexity for Finance: https://www.perplexity.ai/finance* Anthropic's MCP protocol: https://www.anthropic.com/news/model-context-protocol* Finbourne's MCP announcement: https://www.finbourne.com/finbourne-unlocks-compliant-agentic-ai-for-the-investment-industry-powered-by-mcp/* Anthropic for Financial Services: https://www.anthropic.com/solutions/financial-servicesEtna's recent publications* Diversification an Ephemeral Illusion: https://etnaresearch.notion.site/Diversification-An-Ephemeral-Illusion-231457fd575a800ead88c99086368e8a?pvs=74* Backtest Roulette: https://etnaresearch.notion.site/Backtest-Roulette-238457fd575a80dc8c27dc8e7574ed40Timestamps & Topics:00:00 – Introduction: Data Challenges04:00 – Introduction to Agent AI for Data Management06:39 – Simplifying Data Processes with AI08:47 – The Role of Data in Gaining Competitive Edge13:06 – Generative AI in Financial Services: Commodity or Edge?19:13 – Operational Efficiency and AI Adoption25:03 – Verticalization and High-Precision Problems40:30 – The Future of AI in Investment Management This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit investorama.substack.com
In a world where AI-powered question answering interfaces and AI agents are becoming the new informational gatekeepers, how can humanitarian organizations adapt their communications strategies to stay visible, credible, and prominent? In this episode of Humanitarian AI Today, guest host Roderick Besseling, Head of the Data and Analytics Unit at the Norwegian Refugee Council, speaks with Matthew Brown from Profound, a startup that helps companies track, control, and optimize their marketing and communications content for the agentic internet. Joined by Lucy Hall, a Data and Evidence Specialist from Save the Children's Humanitarian Leadership Academy and Brent Phillips, Roderick and Matt discuss a critical challenge facing the humanitarian sector caused by artificial intelligence upending the world of search, simultaneously disrupting the industry and transforming the very nature of how we access information. This disruption forces a pivotal choice: organizations must adapt their communication strategies, or risk becoming invisible to the donors and communities they serve. Matt explains how Profound helps companies and organizations analyze their "AI visibility" by tracking how, when, and in what context their brand is mentioned by question-answering interfaces like ChatGPT, Gemini and Perplexity. He explains how Answer or Agentic Engine Optimization (AEO) works and how Profound can help organizations learn to generate the high-quality, semantically rich, and well-structured content that AI agents favor, ensuring that their communications are not just seen, but are recognized as trustworthy and reliable. The conversation also explores how AEO can support the localization agenda within the humanitarian sector. Matt argues that this technological shift can "level-up the playing field," giving local and grassroots organizations a better chance at visibility. Because AEO prioritizes well-structured, helpful content over large budgets and traditional SEO tactics, smaller organizations with less resources have a new opportunity to be discovered, ensuring their vital work is visible to donors and partners from the community level all the way up to large UN agencies. Episode notes: https://medium.com/humanitarian-ai-today/matthew-brown-from-profound-on-agentic-search-engine-optimization-aeo-for-humanitarian-75ba0e6560c6
In this week's episode, we'll take a look at n8n—the agentic workflow engine/tool/product/service. How does it compare to Power Platform, Azure Functions, Azure AI Foundry, Copilot Studio, and other similar offerings from Microsoft? Self-hosting vs. cloud-hosted? We also share lessons learned and other insights. (00:00) - Intro and catching up.(03:44) - Show content starts.Show links- n8n.io- n8n GitHub Repo- n8n workflowsFeedback - Give us feedback!
The Cognitive Crucible is a forum that presents different perspectives and emerging thought leadership related to the information environment. The opinions expressed by guests are their own, and do not necessarily reflect the views of or endorsement by the Information Professionals Association. During this episode, Matthew Canham discusses agentic AI's potential to boost productivity by automating tasks and its anticipated influence on user interfaces, potentially creating new security vulnerabilities and opportunities for user manipulation. Matthew emphasized the importance of robust security measures to counteract such threats. He also touched on the "meaning crisis" in modern society, attributing it to increased free time and mental bandwidth, and its connection to rising rates of drug overdoses and suicides. As executive director of the Cognitive Security Institute, Matthew discusses the Institute's growth since 2023, now with over 550 members, and its focus on community engagement and education. He highlighted initiatives like the Cyber Talent Exchange program, connecting job seekers with cybersecurity roles, and addressed AI's significant impact on the job market, leading to overwhelming application numbers. Recording Date: 22 July 2025 Resources: Cognitive Crucible Podcast Episodes Mentioned #89 Ajit Mann and Paul Cobaugh on Narrative #138 Matthew Canham on Cognitive Security #212 Libby Lange on Algorithmic Cognitive Warfare #223 Paul Buvarp on the Demand-side of Disinformation #224 Jake Bebber on Cognitive Warfare #221 Carrick Longley on Influence Automation Cognitive Security Institute NYTimes: A.I. Sludge Has Entered the Job Search The Cognitive Attack Taxonomy (CAT) Crisis of Meaning John Vervaeke Youtube Series Link to full show notes and resources Guest Bio: Dr. Matthew Canham is the Executive Director of the Cognitive Security Institute and a former Supervisory Special Agent with the Federal Bureau of Investigation (FBI), he has a combined twenty-one years of experience in conducting research in cognitive security and human-technology integration. He currently holds an affiliated faculty appointment with George Mason University, where his research focuses on the cognitive factors in synthetic media social engineering and online influence campaigns. He was previously a research professor with the University of Central Florida, School of Modeling, Simulation, and Training's Behavioral Cybersecurity program. His work has been funded by NIST (National Institute of Standards and Technology), DARPA (Defense Advanced Research Projects Agency), and the US Army Research Institute. He has provided cognitive security awareness training to the NASA Kennedy Space Center, DARPA, MIT, US Army DevCom, the NATO Cognitive Warfare Working Group, the Voting and Misinformation Villages at DefCon, and the Black Hat USA security conference. He holds a PhD in Cognition, Perception, and Cognitive Neuroscience from the University of California, Santa Barbara, and SANS certifications in mobile device analysis (GMOB), security auditing of wireless networks (GAWN), digital forensic examination (GCFE), and GIAC Security Essentials (GSEC). About: The Information Professionals Association (IPA) is a non-profit organization dedicated to exploring the role of information activities, such as influence and cognitive security, within the national security sector and helping to bridge the divide between operations and research. Its goal is to increase interdisciplinary collaboration between scholars and practitioners and policymakers with an interest in this domain. For more information, please contact us at communications@information-professionals.org. Or, connect directly with The Cognitive Crucible podcast host, John Bicknell, on LinkedIn. Disclosure: As an Amazon Associate, 1) IPA earns from qualifying purchases, 2) IPA gets commissions for purchases made through links in this post.
Ioana and Andrei discuss how AI agents are transforming daily work, the differences in designing for agentic AI versus traditional UX, and the evolving role of designers.This episode was recorded in partnership with Wix Studio. Discover a Wix Studio management tools tailored for agencies.In this episode: • What are AI agents? How do they look like in real work? What is agentic AI?• Which companies are best positioned in the market? Can you give examples of what AI agents can do?• How does designing for agentic AI differ from traditional UX design? • Given AI's non-deterministic nature, how do teams learn and test before launch? Do you focus on iterative testing or just launch and learn in the wild? What's the process like compared to traditional usability testing?• How do you see design role will evolve in the future?This episode's guest:Andrei Clodius' LinkedInCheck out these links:Join Anfi's Job Search community. The community includes 3 courses, 12 live events and workshops, and a variety of templates to support you in your job search journey.Ioana's AI Goodies NewsletterIoana's Domestika course Create a Learning StrategyEnroll in Ioana's AI course "**AI-Powered UX Design: How to Elevate Your UX Career"** on Interaction Design Foundation with a 25% discount.Into UX design online course by Anfisa❓Next topic ideas:Submit your questions or feedback anonymously hereFollow us on Instagram to stay tuned for the next episodes.
Unit 42 (Palo Alto Networks) just showed they can use AI to conduct a complete ransomware attack in 25 minutes, a 100x speed increase. What does this mean for defenders? Let's find out with your hosts Kip Boyle, CISO with Cyber Risk Opportunities, and Jake Bernstein, Partner with K&L Gates.
In this episode of the Create With podcast, James and Kieran discuss their recent team retreat in the Netherlands, where they focused on launching Create With Season Two. They share insights on building with Bubble and N8n, the importance of in-person meetups, and their experiences at the Internet Friends Meetup. The conversation also touches on the challenges of learning to code, the new Shopify developer platform, and the exciting developments in agentic development. They highlight their partnership with 100 School and the upcoming events and membership benefits for the Create With community.Chapters00:00 Welcome Back and Team Retreat Overview03:01 Create With Season Two and Membership Launch05:52 Building with Bubble and N8n Integration08:51 Internet Friends Meetup Insights12:13 Exploring Coding and No-Code Tools15:11 Shopify's New Developer Platform and Agentic Development17:50 The Future of AI Tools and Pricing Changes20:48 Partnership with 100 School and Upcoming Events
Even cyber pros have technical issues sometimes – our camera caught a bug, but the audio is clean and packed with security insights! July 28, 2025: Aaron Heath, CISO and Cybersecurity Counsel at the Medical University of South Carolina, and Brian Zegers, Information Security Officer at Lee Health, discuss a variety of security topics. The conversation takes a turn when both leaders address their growing concerns about AI's rapid evolution from helpful tools to autonomous agents with privileged network access. How do you prepare for ransomware recovery when your backup strategies have blind spots? And what happens when AI agents start operating independently within healthcare networks? As these security leaders balance innovation with protection, they ask: Are we moving too fast with AI automation, and how do we secure technologies that are changing faster than our security frameworks can keep pace? Key Points: 03:08 Brian's Ransomware Recovery Initiative 08:41 The Role of AI in Cybersecurity 13:47 Talent Recruitment Strategies 17:48 Career Journeys in Cybersecurity 21:32 Fun and Personal Insights X: This Week Health LinkedIn: This Week Health Donate: Alex's Lemonade Stand: Foundation for Childhood Cancer
July 28, 2025: Jacob Hansen, Chief Product and Technology Officer at AvaSure, examines how healthcare is shifting from siloed departments to cross-functional journey teams. How are these collaborative approaches finally breaking through traditional barriers that have slowed healthcare innovation? The conversation explores the emerging world of agentic AI while grappling with where automation enhances care versus where the human touch remains irreplaceable. As ambient clinical documentation technology gains traction and physician acceptance, Jacob shares insights from AvaSure's virtual care maturity model and reflects on what patients actually want from healthcare technology. Can incremental implementation build the trust needed for widespread adoption, and will AI finally serve as the equalizer that brings healthcare innovation up to speed with other industries? Key Points: 03:17 Virtual Care Maturity Model 08:13 AI Agents in Healthcare 16:31 AI for Clinical Documentation 24:04 Closing Thoughts and Future Tech News Articles: How journey teams transformed IT at Ochsner Health AI Agents Are Coming To Healthcare Abridge Secures $300M Series E Led by a16z to Pioneer a New Paradigm of Care Intelligence X: This Week Health LinkedIn: This Week Health Donate: Alex's Lemonade Stand: Foundation for Childhood Cancer
Simply Wall St Market Insights for the week ending 27th July 2025.To read the full article:
In a recent USA Today article, cybersecurity thought leader Kumrashan Indranil Iyer shared some insights on building trust in the age of agentic AI, capturing the challenges and opportunities of the digital future. In this episode, host Paul John Spaulding is joined by Steve Morgan, Founder of Cybersecurity Ventures and Editor-in-Chief at Cybercrime Magazine, to discuss. The Cybercrime Magazine Update airs weekly and covers the latest news, interviews, podcasts, reports, videos, and special productions from Cybercrime Magazine, published by Cybersecurity Ventures. For more on cybersecurity, visit us at https://cybersecurityventures.com.
In this episode of The Digital Executive podcast, Geoff Haydon, CEO of Ontinue, shares how his leadership journey—from SecureWorks and VMware to heading Ontinue—has helped shape a new era of cybersecurity services. Geoff dives into how Ontinue's MXDR platform, Ontinue ION, is transforming legacy MDR practices by combining automation, AI, and a holistic approach to threat management. He explains how today's cybersecurity demands go beyond just alerting and into proactive risk reduction across cloud, network, and identity.Geoff also unpacks how Ontinue's partnership with Microsoft and its integration with the Microsoft security platform is enabling enterprises to reduce tool sprawl, cut costs, and deliver measurable outcomes. With over a third of security incidents resolved autonomously and 99.5% handled without customer intervention, Ontinue is helping CISOs do more with less—replacing outdated "defense in depth" models with scalable, intelligent operations powered by agentic AI.Subscribe to the Digital Executive Newsletter for curated strategies, expert perspectives, and industry trends. Sign up now here.
This week we talk about: Zia Agents Release Updates Zoho Projects: Custom Business Calendars Zoho Books: Blueprints for Custom Modules Our Implementation, Read, Code Share, and Tip of the Week Read the show notes: https://zenatta.com/episode-365/
What are AI agents—and how are they different from Agentic AI? In this episode of TechTalk, we explore how these intelligent systems work, what they can (and can't) do, and how they're already changing the way we work. With guests Mehdi Roussaky, Manager in the Data Analytics and AI team at PwC Luxembourg, and Jordi Cabot, Head of the Software Engineering RDI Unit at the Luxembourg Institute of Science and Technology, we look at real use cases, the opportunities for organisations, and the tough questions around control, trust, and the future of intelligence
In this episode, Sasha Orloff talks with Ali Hussain, CEO of Tabs, discuss how the company is using AI to modernize revenue and collections management, reduce DSO, and boost efficiency for finance teams. They discuss Ali's journey from PhD dropout to fintech founder, Tabs' $25M raise, and how the platform is reshaping B2B finance operations. -- SPONSORS: Notion Boost your startup with Notion—the ultimate connected workspace trusted by thousands worldwide! From engineering specs to onboarding and fundraising, Notion keeps your team organized and efficient. For a limited time, get 6 months of Notion AI FREE to supercharge your workflow. Claim your offer now at https://notion.com/startups/puzzle Puzzle
Step confidently into the post-AI era with this episode of The Full Desk Experience. Join CEO Aaron Elder and host Kortney Harmon as they uncover how AI is not just changing, but fundamentally reinventing, the rules of recruiting—transforming processes, expectations, and business models in real time.Key Insights:Discover why every search firm's true competitive edge is their proprietary data and the conversations they own—not just access to the latest AI tools.Learn how AI agents are reshaping sourcing, business development, and operational efficiency, enabling firms to outpace change by deploying narrowly-focused, high-impact agents across the talent lifecycle.Explore strategies for moving beyond the outdated “KPI hamster wheel” and how leaders should refocus on solving future-forward, strategic client problems.Hear candid advice on balancing automation with human expertise—and why blindly trusting AI outputs can lead to costly missteps.Unresolved questions that spark reflection:As AI becomes ubiquitous, what truly differentiates your firm's client value proposition?With rapid AI evolution, are you thinking far enough ahead—beyond today's inputs to tomorrow's outcomes?Ready to future-proof your executive search firm? Tune in now to catch the strategies, pitfalls, and opportunities redefining the industry.____________________________Follow Crelate on LinkedIn: https://www.linkedin.com/company/crelate/Want to learn more about Crelate? Book a demo hereSubscribe to our newsletter: https://www.crelate.com/blog/full-desk-experienceClick here to learn more about AI-Powered Strategic Recruiting with Crelate's Living Platform™
Join FPC Executive Director Reed Luhtanen as he goes off the rails with Peter Tapling of PTap Advisory. Peter and Reed talk about Stablecoins, AI, agentic payments, QR codes, and the best places to grab a beer in Portland, Maine.
Dan and Guy discuss the recent announced trade deal with Japan along with earnings to watch out for this week. After the break, Dan Nathan hosts Mike Walrath, CEO and Chairman of the Board of Yext. They discuss Yext's role at the forefront of digital media evolution, especially in the context of generative AI. Mike shares insights from his entrepreneurial journey, including founding and selling companies to Yahoo and Oracle, and his transition from a private market founder to leading a public company. The conversation covers the challenges and opportunities in digital advertising, the impact of AI on search and answer engines, and future business strategies. Mike also addresses Yext's mission, the effects of fragmentation in search experiences, and how structured data plays a crucial role. The discussion dives into broader market trends, including the browser wars and the potential future disruptions in consumer experiences due to AI. —FOLLOW USYouTube: @RiskReversalMediaInstagram: @riskreversalmediaTwitter: @RiskReversalLinkedIn: RiskReversal Media
What happens when a $2 trillion cryptocurrency market suddenly requires monthly audits? Blake and David break down the Genius Act, the new federal stablecoin legislation that just created a massive opportunity for auditors—but also potentially recreated the chaotic "wildcat banking" era of the 1800s. You'll learn why every stablecoin issuer now needs monthly attestation reports and annual audits, creating hundreds of new recurring revenue streams for accounting firms willing to take on the risk. Plus, they explore whether there are enough auditors to actually make this system work, and what happens if quantum computing breaks cryptocurrency security. The episode also covers PCAOB leadership changes under the new administration, live-tests AI agents trying to enter invoices (spoiler: it's messier than the hype suggests), and updates on the 23 states now offering alternative CPA pathways.SponsorsMissive - http://accountingpodcast.promo/missiveRelay - http://accountingpodcast.promo/relayCloud Accountant Staffing - http://accountingpodcast.promo/casChapters(01:17) - AI in Accounting: Browser Integration (02:35) - Major News: The Genius Act and Its Implications (03:38) - Sponsor Shoutouts and Livestream Interaction (05:06) - Audit News: Erica Williams and PCAOB Changes (08:27) - Federal Audit Failures and OMB's Strategic Reset (09:48) - AICPA's New Fraud Detection Standards (12:52) - Sponsor Highlight: Missive (15:38) - Fraud Case Study: Christine Hunsicker's $300M Scam (20:08) - Deep Dive: The Genius Act and Stablecoins (41:21) - The Risk of Stablecoins and Financial Contagion (42:07) - Quantum Computing Threat to Bitcoin (42:38) - The Challenge of Upgrading Cryptocurrency Systems (43:22) - Summary and Predictions for Accounting Firms (43:38) - Fraud in the Traditional Banking System (44:08) - Relay: The Small Business Banking Solution (45:43) - Pig Butchering: A Growing Fraud Problem (48:05) - The Case for a Federal Stablecoin (50:26) - Alternative Pathways for CPA Licensure (52:02) - Decline in CPA Licenses and Modernizing Education (54:59) - Cloud Accountant Staffing: Solving the Labor Shortage (56:01) - Agentic AI: The Future of Automation (59:13) - Challenges and Potential of AI in Accounting (01:02:31) - The Role of AI in Data Entry and Research (01:17:53) - Conclusion and Final Thoughts Show NotesTrump signs landmark GENIUS Act, hailing "exciting new frontier" for crypto - CBS News https://www.cbsnews.com/news/trump-signs-genius-act-crypto-bill/Fact Sheet: President Donald J. Trump Signs GENIUS Act into Law – The White House https://www.whitehouse.gov/fact-sheets/2025/07/fact-sheet-president-donald-j-trump-signs-genius-act-into-law/Stablecoin regulation bill heads to Trump's desk https://www.axios.com/2025/07/17/house-passes-genius-act-stablecoins-trumpA 'Crypto Week' win: Congress passes 1st major crypto legislation in the U.S. https://www.npr.org/2025/07/17/nx-s1-5451413/crypto-week-stablecoin-genius-act-trumpGENIUS Act Passes in US Congress: A Breakdown of the Landmark Stablecoin Law – Publications https://www.morganlewis.com/pubs/2025/07/genius-act-passes-in-us-congress-a-breakdown-of-the-landmark-stablecoin-lawErica Williams Resigns as PCAOB Chair - CPA Practice Advisor https://www.cpapracticeadvisor.com/2025/07/15/erica-williams-resigns-as-pcaob-chair/164956/PCAOB chair Erica Williams steps down | Accounting Today https://www.accountingtoday.com/news/pcaob-chair-erica-williams-steps-downSEC.gov | Statement Regarding Tenure of Erica Williams at the PCAOB https://www.sec.gov/newsroom/speeches-statements/atkins-statement-erica-williams-pcaob-071505Southern District of New York | CaaStle Founder Charged In $300 Million Fraud Scheme | United States Department of Justice https://www.justice.gov/usao-sdny/pr/caastle-founder-charged-300-million-fraud-schemeThe surprising details of fashion entrepreneur Christine Hunsicker's fraud indictment- Fast Company https://www.fastcompany.com/91371881/the-surprising-details-of-fashion-entrepreneur-christine-hunsickers-fraud-indictmentFashion startup founder Christine Hunsicker accused of cheating investors out of over $300 million - CBS News https://www.cbsnews.com/news/christine-hunsicker-charged-fraud-300-million-fashion-startup-founder/States move beyond the 150-hour rule for CPA licensure | Accounting Today https://www.accountingtoday.com/list/states-move-beyond-the-150-hour-rule-for-cpa-licensureTracking CPA licensure paths: Removing the 150-hour-rule hurdle | CFO Dive https://www.cfodive.com/news/broadening-cpa-licensure-paths-marching-beyond-150-hour-rule-accounting-talent-shortage/745282/The rise and fall of the 150-hour rule https://www.cfobrew.com/stories/2025/04/10/the-rise-and-fall-of-the-150-hour-ruleAICPA, NASBA approve alternatives to the 150-hour rule https://www.cfobrew.com/stories/2025/05/15/aicpa-nasba-approve-alternatives-to-the-150-hour-ruleNeed CPE?Get CPE for listening to podcasts with Earmark: https://earmarkcpe.comSubscribe to the Earmark Podcast: https://podcast.earmarkcpe.comGet in TouchThanks for listening and the great reviews! 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As Black Hat USA 2025 approaches, the cybersecurity world is buzzing with innovation—and Dropzone AI is right at the center of it. With roots in Seattle and a mission to bring true intelligence into the security operations center (SOC), the Dropzone AI team is gearing up for a packed week in Las Vegas, from BSides to the AI Summit, and finally at Startup City (booth #6427).Founded by Edward Wu, former Head of AI/ML at ExtraHop Networks, Dropzone AI was built on a key realization: the last thing SOCs need is another flood of alerts. Instead, they need help processing and acting on them. That's where Dropzone comes in—offering an AI-powered security analyst that doesn't just detect threats, but investigates, correlates, and takes action.During a recent pre-event chat with ITSPmagazine's Sean Martin and Marco Ciappelli, Edward explained the core philosophy behind the platform. Unlike hype-driven claims of “fully autonomous SOCs,” Dropzone takes a practical, tiered approach to automation. Their agentic AI system performs full investigations, determines the nature of alerts (true vs. false positives), and recommends or executes containment actions depending on risk tolerance and policy.The tech has found particular traction with lean security teams, or those expanding toward 24/7 coverage without adding headcount. Rather than replacing humans, the platform augments them—freeing analysts from the drudgery of low-priority alert triage and giving them space to focus on strategic work. As Edward put it, “Nobody wants to be a tier-one analyst forever.” Dropzone helps make sure they don't have to be.The platform integrates across existing security stacks and data sources, drawing from threat intel, logs, and endpoint signals to build a full picture of every alert. Security teams retain full control, with human-in-the-loop decision-making remaining the standard in most use cases. However, for low-risk assets and off-hours scenarios, some customers are already authorizing autonomous action.With conversations at Black Hat expected to revolve around the reality of AI in production—not just the vision—Dropzone is entering the perfect arena. From demonstrating real-world impact to sharing insights on agentic design and trust boundaries, their presence will resonate with everyone from analysts to CISOs.Whether you're building out your SOC, questioning your MDR provider, or simply overwhelmed with alert fatigue, this may be your signal. Dropzone AI isn't selling buzzwords. They're delivering results. Visit them at Startup City, booth #6427, and see for yourself what the future of alert triage and SOC efficiency looks like—one investigation at a time. Note: This story contains promotional content. Learn more.Guests:Edward Wu, Founder/CEO at Dropzone AI On LinkedIn: https://www.linkedin.com/in/edwardxwu/DROPZONE AI: https://itspm.ag/dropzoneai-641Hosts:Sean Martin, Co-Founder at ITSPmagazine | Website: https://www.seanmartin.comMarco Ciappelli, Co-Founder at ITSPmagazine | Website: https://www.marcociappelli.com______________________ResourcesVisit the DROPZONE Website to learn more: https://itspm.ag/dropzoneai-641Learn more and catch more stories from Dropzone on ITSPmagazine: https://www.itspmagazine.com/directory/dropzoneaiLearn more about ITSPmagazine Brand Story Podcasts: https://www.itspmagazine.com/purchase-programsNewsletter Archive: https://www.linkedin.com/newsletters/tune-into-the-latest-podcasts-7109347022809309184/Business Newsletter Signup: https://www.itspmagazine.com/itspmagazine-business-updates-sign-upAre you interested in telling your story?https://www.itspmagazine.com/telling-your-story
July 23, 2025: Michael Vipond, Head of Healthcare Provider GTM at ServiceNow, discusses everything from the basics to the cutting edge of AI. As health systems face mounting pressure from Medicare cuts and operational costs, how do leaders navigate the difference between traditional automation and the emerging world of agentic AI? Michael reveals how AI agents are already handling IT incidents and care team requests, but warns that simply layering AI onto broken processes won't deliver transformation. With healthcare drowning in spreadsheets and administrative tasks, what are the practical steps CIOs can take today while building toward a long-term AI strategy? The conversation uncovers specific examples of AI reducing administrative burden and explores the critical foundation work—from data quality to governance—that health systems need to get right before AI can truly amplify human connection in patient care. Key Points: 02:54 Understanding Agentic AI 07:04 AI Use Cases and Benefits 11:01 Governance and Implementation of AI 20:33 Future of AI in Healthcare X: This Week Health LinkedIn: This Week Health Donate: Alex's Lemonade Stand: Foundation for Childhood Cancer
Connect with Stephen: https://www.linkedin.com/in/stephenbsavage/Subscribe for more: https://thinkfuture.substack.com---In this episode of thinkfuture, host Chris Kalaboukis sits down with Stephen Savage, founder of Rezolve AI, to explore how agentic AI is transforming digital commerce by bringing back the personalized, high-touch retail experience—online.Let's face it: online shopping today is less “shopping” and more “scrolling.” Endless options. High cart abandonment. Impersonal recommendations. Stephen and his team at Rezolve AI are tackling this head-on with a next-gen agentic AI platform designed specifically for retail. Their goal? To make digital shopping feel as natural, guided, and personalized as a visit to your favorite boutique.This episode dives deep into:- What “agentic AI” means and why it matters for e-commerce- Why current online shopping is broken—and how AI can fix it- The difference between “buying” and “shopping” experiences- How Rezolve AI mimics real-world retail by understanding customer intent- Personalized product discovery powered by intelligent, memory-capable AI agents- How AI agents can remember past purchases, preferences, and even personal style- Rezolve's industry-specific AI training and how it beats general-purpose models- Collaborations with Google, Microsoft, and Tether to scale smarter retail- A look into the future of decentralized AI shopping agents and digital currency integrationStephen shares how Rezolve's retail-focused AI doesn't just recommend products—it engages customers like a savvy in-store associate. By understanding shoppers' needs and preferences, it helps reduce friction, increase satisfaction, and drive real conversions.He also envisions a world where each of us has a personalized shopping agent that not only knows our taste but can transact on our behalf—across brands, currencies, and even platforms—while prioritizing trust and user control.If you're in retail, e-commerce, or product design, or just curious about the future of AI-powered customer experiences, this episode is a must-listen.
LLMs are so yesteryear. The next wave? Agentic browsers. While we're all rushing to bring personalization, company files and more into front-end large language models, agentic browsers have been quietly staking their claim as the next big thing in AI. We explain why.Try Gemini 2.5 Flash! Sign up at AIStudio.google.com to get started. Newsletter: Sign up for our free daily newsletterMore on this Episode: Episode PageJoin the discussion: Thoughts on this? Join the convo and connect with other AI leaders on LinkedIn.Upcoming Episodes: Check out the upcoming Everyday AI Livestream lineupWebsite: YourEverydayAI.comEmail The Show: info@youreverydayai.comConnect with Jordan on LinkedInTopics Covered in This Episode:Agentic AI Browsers vs. Chatbots OverviewFive Advantages of Agentic AI BrowsersPerplexity Comet Agentic Browser Case StudyOpenAI ChatGPT Agent and Virtual BrowserMicrosoft Edge Copilot Vision Agentic FeaturesGoogle Project Mariner and Gemini UpdatesStartup Agentic Browsers: Fellow, Opera Neon, DIALogged-In State and Workflow AutomationFuture Trends: Agentic Browser Momentum AnalysisTimestamps:05:10 Unlearning for AI-driven Work09:54 Agentic Browsers: Enhanced Context Utilization10:54 "AI Communication Simplified with MCP"15:28 "Hybrid AI's On-Device Speed"18:10 AI Browser Evolution22:40 Google Project Mariner Overview27:30 Streamlining Analytics with Agentic Browsers30:31 Agentic AI in Browsers32:08 Agentic AI's Rapid EvolutionKeywords:Agentic AI, agentic browsers, agentic AI browser, AI in the browser, agentic workflows, large language models, LLMs, front end chatbots, AI chatbot, Perplexity Comet, virtual browser, browser automation, AI-powered browsers, Google Gemini, ChatGPT agent, OpenAI virtual computer, model context protocol, MCP, agentic workflows, A2A protocol, hybrid AI architecture, Chromium-based browser, Microsoft Edge, Copilot Vision, Project Mariner, teach a task mode, Gemini assistant, logged in content, richer context, task automation, cross-site task automation, multi-step task automation, browser memory, shadow windows, Eco framework, natural language agentic workflows, JavaScript agentic workflows, Neon Opera browser, contextual AI, offline AI tasks, cloud browser, Manus AI, multi-agent architecture, browser cookies, contextual assistance, prompt engineering, personalized AI browser experience, task completion AI, web automation, business workflow automation, 2025 agentic browser predictions, virtual desktops.Send Everyday AI and Jordan a text message. (We can't reply back unless you leave contact info)
In a special episode from the DisrupTV studios, marketing visionaries Christopher Lochhead, Ray Wang, Vala Afshar, and guest Sunil Karkera dive deep into the themes of Christopher Lochhead's latest book, The Existing Market Trap. The conversation is a masterclass in modern marketing strategy, category design, and the seismic impact of artificial intelligence (AI) on business. If you're a marketer, entrepreneur, or executive looking to future-proof your company and career, this episode is a must-listen. You're listening to Christopher Lochhead: Follow Your Different. We are the real dialogue podcast for people with a different mind. So get your mind in a different place, and hey ho, let's go. Understanding the Existing Market Trap Most companies fail not because their products are bad, but because they compare their innovations to old market standards. This “existing market trap” forces them to compete in crowded, established categories, dooming them to incremental improvements and eventual irrelevance. Lochhead warns that trillions in investment will be lost if companies keep chasing existing markets instead of creating new ones, and much of the 90%+ startup failure rate is due to the trap of incrementalism, trying to be “better” rather than “different.” The key is to stop benchmarking new products against legacy solutions and instead ask: What new problem are we solving, and how can we define a new category around it? The Power of Category Design Category design is the discipline of creating and dominating new market categories. It's not just a marketing tactic, it's a strategic mindset shift. Markets are groups of people with a shared problem, while categories are defined by what people believe can solve that problem. Companies like OpenAI and Nvidia didn't chase existing demand, they created it. Legendary category designers start with a vision of a radically different future and work backward, understanding that the language used to describe a product and category shapes what people believe is possible. Ultimately, the most powerful thing you can “ship” is a new belief about what's possible. Rather than out-featuring competitors, the goal is to redefine the game and build the aisle, not just fight for shelf space. AI as a Co-Founder, Not a Copilot Treating AI as a mere “assistant” or “copilot” is a massive missed opportunity. AI should be the core foundation of your business and career. When AI is just an add-on, it leads to incremental change, but when it is treated as a co-founder, it enables exponential, net-new value creation. The next generation will be “native AI”; they'll expect AI to be at the center of everything. To take advantage of this, businesses should integrate AI deeply, building processes, products, and even company culture around AI from the ground up, and reimagine roles so that AI is seen as a creative partner, not just a tool. To hear more of this amazing dialogue between marketing geniuses, download and listen to this episode. Links If you wish to check out more episodes from DisrupTV, you can do so on these links: LinkedIn | X (formerly Twitter) | Youtube | Apple Podcast | Website We hope you enjoyed this episode of Christopher Lochhead: Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, X (formerly Twitter), Instagram, and subscribe on Apple Podcast / Spotify!
Wow Dr. Nordangard always has the latest scoop! Enjoy the revelations, and always stay informed! Dr. Nordangard's article: https://substack.com/home/post/p-168145706Puregold Company UK: Link to free consultation and free storage: https://thepuregoldcompany.co.uk/ivor-cummins/
ChatGPT Agent is here!↳ What the heck is it? ↳ How does it work? ↳ What do you need to know? Glad you asked, shorties. Join us for the answers. Square keeps up so you don't have to slow down. Get everything you need to run and grow your business—without any long-term commitments. And why wait? Right now, you can get up to $200 off Square hardware at square.com/go/jordan. Run your business smarter with Square. Get started today.Newsletter: Sign up for our free daily newsletterMore on this Episode: Episode PageJoin the discussion: Thoughts on this? Join the convo and connect with other AI leaders on LinkedIn.Upcoming Episodes: Check out the upcoming Everyday AI Livestream lineupWebsite: YourEverydayAI.comEmail The Show: info@youreverydayai.comConnect with Jordan on LinkedInTopics Covered in This Episode:ChatGPT Agent Mode Overview & NamingLive ChatGPT Agent Demo WalkthroughChatGPT Agent Mode Availability & PricingOperator vs. Deep Research Capabilities ExplainedChatGPT Agent Virtual Computer FunctionsSpreadsheet and PowerPoint Generation in ChatGPTMini RAG-Ready Agents with Data ConnectorsChatGPT Agent Security and Biological Risk ClassificationTimestamps:00:00 "Introducing ChatGPT Agent"03:41 Potential Delay for Paid Plan Rollout09:24 "Chat GPT Agent: New Tools Overview"12:44 OpenAI-Microsoft Tensions Over Software Overlap16:42 "ChatGPT's New RAG Feature Unveiled"21:55 AI Agent with Weapon Risk23:31 Agent Models: Boon or Bane?29:05 "Agent Mode: Seamless Editing Integration"Keywords:ChatGPT Agent, Agent Mode, OpenAI, virtual computer, Agentic skills, Operator, Deep Research, browsing websites, web research, synthesizing information, Microsoft competitor, PowerPoint creation, Excel spreadsheet creation, terminal access, public API integration, connectors, data analysis, image generation, multi-agent environments, retrieval augmented generation, mini RAG, AI operating system, human-in-the-loop, security concerns, biology classifier, biological weapons classification, chemical weapons classification, O3 model, Google Gemini 2.5 Pro, agentic models, AI workflows, editable slide deck, Microsoft Office alternative, AI-powered presentations, spreadsheet automation, cloud-based agents, AI task automation, calendar integration, Gmail connector, Google Drive connector, Outlook connector, team collaboration, premium AI features, desktop to browser transition, file creation, terminal commands, workflow automationSend Everyday AI and Jordan a text message. (We can't reply back unless you leave contact info) Ready for ROI on GenAI? Go to youreverydayai.com/partner
Want Sam's playbook to turn ChatGPT into your executive coach? Get it here: https://clickhubspot.com/sfb Episode 726: Sam Parr ( https://x.com/theSamParr ) and Shaan Puri ( https://x.com/ShaanVP ) talk to Dharmesh Shah ( https://x.com/dharmesh ) about how he's using ChatGPT. — Show Notes: (0:00) Intro (2:00) Context windows (5:26) Vector embeddings (17:20) Automation and orchestration (21:03) Tool calling (28:14) Dharmesh's hot takes on AI (33:06) Agentic managers (39:41) Zuck poaches OpenAI talent w/ 9-figures (49:33) Shaan makes a video game — Links: • Agent.ai - https://agent.ai/ • Andrej Karpathy - https://www.youtube.com/andrejkarpathy — Check Out Shaan's Stuff: • Shaan's weekly email - https://www.shaanpuri.com • Visit https://www.somewhere.com/mfm to hire worldwide talent like Shaan and get $500 off for being an MFM listener. Hire developers, assistants, marketing pros, sales teams and more for 80% less than US equivalents. • Mercury - Need a bank for your company? Go check out Mercury (mercury.com). Shaan uses it for all of his companies! Mercury is a financial technology company, not an FDIC-insured bank. Banking services provided by Choice Financial Group, Column, N.A., and Evolve Bank & Trust, Members FDIC — Check Out Sam's Stuff: • Hampton - https://www.joinhampton.com/ • Ideation Bootcamp - https://www.ideationbootcamp.co/ • Copy That - https://copythat.com • Hampton Wealth Survey - https://joinhampton.com/wealth • Sam's List - http://samslist.co/ My First Million is a HubSpot Original Podcast // Brought to you by HubSpot Media // Production by Arie Desormeaux // Editing by Ezra Bakker Trupiano
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