Podcasts about solution consulting

In this episode of GlideChat, Ohad Kushner, Chief Customer & Delivery Officer at GlideFast, sits down with David Packer, Senior Director of Solution Consulting at ServiceNow, to discuss the evolution of the ServiceNow platform and its impact on businesses. David reflects on his eight years at ServiceNow, sharing insights on how customer needs have shifted from basic IT solutions to driving broader business transformation through technology. The conversation dives into the rise of AI, the growing importance of technology in business operations, and the critical role of successful partnerships in ensuring customer success. Tune in for valuable perspectives on navigating the ever-changing landscape of modern enterprise solutions.

In this episode of Nova Advisory's CPM Customer Success, host Andy Smetana welcomes back Dave Collins, Director of Solution Consulting and Strategic Alliances at OneStream Software.  Together, they dive deep into a head-to-head comparison of SAP's modular CPM approach and OneStream's unified platform. Learn about the limitations of SAP's fragmented system, including technical debt and integration challenges, and how OneStream eliminates these obstacles with its extensible dimensionality and unified architecture. Discover actionable insights on achieving faster ROI, better financial outcomes, and a seamless transition from legacy systems. Whether you're considering a move or just curious about the landscape, this episode is packed with valuable takeaways for finance leaders. Check out all our episodes here: www.novaadvisory.com/podcast  

Send us a textIn our latest edition of Loyalty Live, Loyalty360, speaks with Shamba Schmidt, Vice President, Solution Consulting at Epsilon. As a global marketing and data technology company known for its innovative approach to loyalty solutions and data-driven customer engagement, Epsilon leverages its extensive data repository and robust data practices to help brands forge meaningful and personalized connections with their customers.Listen to learn more about how Epsilon enables brands to harness data to drive loyalty, from enhancing customer profiles to implementing customized loyalty strategies that resonate with today's consumers.

Today's interview is with Simon Morris, the Area Vice President of Solution Consulting at ServiceNow. Simon joins me today to talk about ServiceNow's new Consumer Voice Report 2024, the ongoing decline of brand loyalty, what's driving it, why “The future of customer experience is high-tech meets high-touch” and some of the biggest lessons coming out of the report. This interview follows on from my recent interview – We've only just scratched the surface of artificial intelligence – Interview with Peter van der Putten of Pega – and is number 509 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Host James sits down with Louis Erickson and Sam Blowes of Bit-Wizards for an exclusive interview.  Louis Erickson is the co-founder and COO, and Sam Blowes is the Director of Solution Consulting at Bit-Wizards–an award winning IT services provider based in Florida. Louis is a serial entrepreneur that has built and grown several technology companies and departments, starting with Bit-Wizards' Custom Software Engineering department. From there, Louis fostered the Bit-Wizards' Digital Marketing department, the Bit-Wizards' Managed IT Services department, and finally, co-parenting communication service, TalkingParents. Sam Blowes is the Director of Solution Consulting at Bit-Wizards. He helps clients integrate their businesses into Microsoft's Cloud based project management system and central hub. He works in the IT department internally, providing support and SharePoint integration for his co-workers. He's a technology enthusiast in many areas, and is a creative problem solver. Check them out: https://bitwizards.com/ --- Our upcoming events and more: MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200! Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ https://thirdtier.net https://www.youtube.com/@ThirdTierIT    

Generative AI (Gen AI) is already redefining traditional workflows. ChatGPT, Siri, Google Assistant, among others, streamline processes, accelerate productivity, and optimize workflows. In this session, we discussed what's needed to give employees access to emerging Gen AI tools while ensuring our most critical networks and data remain protected.Featured Speakers: • Gaine Nazareth, Director, Solution Consulting, ServiceNow• Alexis Bonnell, Chief Information Officer, Director of the Digital Capabilities Directorate, Chief AI Officer, Air Force Research Laboratory• David Larrimore, Executive Director of the Chief Technology Officer Directorate, Office of the Chief Information Officer, Department of Homeland Security• John Lau, Senior Strategic IT Operations Advisor, United States Patent and Trademark Office• Catherine Manfre, Chief Transformation Officer, Office of Personnel ManagementClick here to view the on-demand recordinghttps://www.nowfedforum.com/on-demand-videos/?campaign=ServiceNowSee omnystudio.com/listener for privacy information.

Generative AI (Gen AI) is already redefining traditional workflows. ChatGPT, Siri, Google Assistant, among others, streamline processes, accelerate productivity, and optimize workflows. In this session, we discussed what's needed to give employees access to emerging Gen AI tools while ensuring our most critical networks and data remain protected.Featured Speakers: • Gaine Nazareth, Director, Solution Consulting, ServiceNow• Alexis Bonnell, Chief Information Officer, Director of the Digital Capabilities Directorate, Chief AI Officer, Air Force Research Laboratory• David Larrimore, Executive Director of the Chief Technology Officer Directorate, Office of the Chief Information Officer, Department of Homeland Security• John Lau, Senior Strategic IT Operations Advisor, United States Patent and Trademark Office• Catherine Manfre, Chief Transformation Officer, Office of Personnel ManagementClick here to view the on-demand recordinghttps://www.nowfedforum.com/on-demand-videos/?campaign=ServiceNowSee omnystudio.com/listener for privacy information.

Broadcasting out of the The Landmark Hotel in Carrick-On-Shannon as a part of the 'Open For Business' Roadshow series, one of the primary goals of these visits is to get a feel for how the businesses in the town are faring.To discuss Bobby is joined by:Ciaran Kelly, co-owner of The Landmark HotelDerry Lynch, Head of Solution Consulting at Cora SystemsPaul O'Brien of OBN Financial Services & Carrick CaminoEileen and Seamus Gibbons of Electric Bike TrailsGeorgia Visnyei, Owner of Artessa CoffeeMartin Costello, Owner of ChurchTvPamela Ruddy, Moon River, Carrick Day Boats and Riverrun Cruiser Colm Keane, Manager at the Hive

This panel discussion was the fourth session of the day at our Artemis ILS NYC 2024 conference, held in New York on February 9th 2024. ILS NYC 2024 was Artemis' largest insurance-linked securities (ILS) conference to-date, with over 410 registered attendees enjoying insightful debates from our expert speakers, as well as valuable networking opportunities throughout the day. Attendees came from more than 30 countries across the globe to hear thought-provoking insights from insurance-linked securities (ILS) market leaders, all under the theme of "Growing into the higher return environment." This fourth podcast from our ILS NYC 2024 conference features a panel discussion focused on cyber risk and looks ahead to the potential for cyber catastrophe bond activity to grow, titled: Cyber cat bonds: After a successful start, where next? The panel discussion was moderated by Joanna Syroka, Director of New Markets, Fermat Capital Management. She was joined by: Kyle Freeman, Head of ILS, AXIS Capital; Brittany Baker, VP, Solution Consulting, Cybercube; Richard Pennay, CEO of Insurance-Linked Securities, Aon Securities; and Richard Gray, Head of Third Party Capital, Beazley. With the first 144A cyber catastrophe bonds issued towards the end of 2023, this conference was the first international event where some of those directly involved in these breakthrough deals got to discuss them and gave their outlook for future cyber cat bond issuance. The panellists explored the important considerations that had helped those first 144A cyber cat bonds be successful and how investor interest was cultivated for them. They went on to explore the future potential of the cyber catastrophe bond market, asking what needs to happen to keep it growing, what the future demand for protection from the cat bond market could look like and how much capital support there is expected to be. Listen to the full podcast episode of this cyber catastrophe bond focused panel discussion for unique insights into those first cyber cat bond deals, and what speakers expect for this new ILS market segment in the future.

In der neuesten Episode haben wir Manuel Schulz zu Gast. Manuel ist Leiter des Solution Consulting Teams bei Asana für die DACH-Region und Frankreich. Manuel teilt seine Eindrücke von einer kürzlichen Geschäftsreise nach Orlando, wo er von Disneys 10 Geboten inspiriert wurde. Diese Prinzipien haben Ihn über die menschliche Psychologie im Pre-Sales grübeln lassen und wie die Strategien eines Vergnügungsparks auf den Softwarevertrieb übertragbar sind. "Know your audience" ist nur eins der 10 Gebote und wir diskutieren darüber, wie sich mit Imagineering die 10 Gebote von Disney im Pre-Sales anwenden lassen. Imagineering Bücher: One Little Spark!: Mickey's Ten Commandments and The Road to Imagineering https://a.co/d/b1nZGPD Walt Disney Imagineering: A Behind the Dreams Look at Making More Magic Real https://amzn.eu/d/cvmOP7d The Imagineering Story: The Official Biography of Walt Disney Imagineering https://amzn.eu/d/h2VoWWp ---------- ⛩️ Discovery Training: https://serockstars.com/discovery

1.) MSP Question of the Week Should you ban Non-compete Agreements?  --- 2.) Notes on The News  Big Tech firms lost its dream status due to layoffs and instability: https://www.cnbc.com/2024/04/28/how-working-for-big-tech-lost-dream-job-status.html --- 3.) Five Minutes with A Smart Person - Bit-Wizards Louis Erickson is the co-founder and COO, and Sam Blowes is the Director of Solution Consulting at Bit-Wizards--an award winning IT services provider based in Florida. We discuss the importance of forming strong relationships with your clients as an MSP. Check them out: https://bitwizards.com/ ---- Our upcoming events and more: Register for James's class at ITSPU! 5W22 – MSP Professional Sales is live. Enroll today: https://www.itspu.com/all-classes/classes/msp-professional-sales-program/ MASTERMIND LIVE – Tampa, FL – Junr 27-28th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200! Catch James at the SMBTechfest! SMBTechfest – Irvince, CA – May 9-10th https://www.smbtechfest.com/index.asp Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ https://thirdtier.net https://www.youtube.com/@ThirdTierIT   Sponsor Memo: Huntress Today's SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit https://huntress.com/karl

Today's guest is Gregg Aldana, Global Area Vice President, Creator Workflows Specialist Solution Consulting at ServiceNow. Based in Virginia, Gregg leads ServiceNow's Global Creator Workflows Specialist Solution Consulting organization where his teams work with customers across many different countries and cultures in various industries in kick-starting their digital transformation journeys by innovating and solutioning with ServiceNow's low-code App Engine development platform. Gregg is a proven software industry thought leader and a true business and technology maverick that takes an independent and sometimes unorthodox stand against prevailing modes of thought and action. His authentic and unique approach to leading effective organizational change to successfully execute technology initiatives have helped countless businesses and governments drive significant transformation over the past 25 years. In this episode, Gregg talks about: His leadership experience in software pre-sales & solution consulting, How Generative AI investment drives business transformation & competitive advantage, ServiceNow's role in accelerating workflows and monitoring ROI in real time, How Generative AI transforms legacy modernization, Why this is vital for companies to innovate and modernize effectively

Es geht darum, die Kunden nicht nur glücklich, sondern erfolgreich zu machen, was automatisch zu Zufriedenheit führt. Unser heutiger Gast Frank Cappel betont, wie wichtig es ist, den Kunden zu befähigen, eine gute Kaufentscheidung zu treffen, anstatt nur zu verkaufen. Frank teilt seine Erfahrungen, was Pre-Sales-Experten tun sollten, um Hindernisse schnell zu identifizieren und so einen bleibenden Eindruck beim Kunden zu hinterlassen. Wie man einen idealen Einstieg in einen Kundentermin gestalten kann, um sich auf den Kunden einzustellen und die drei wichtigsten Botschaften klar und deutlich zu vermitteln. Auf die Frage, ob Discovery im Auswahlverfahren noch stattfindet oder ob es um die Vertiefung von bereits Gelerntem geht sagt Frank, das Discovery zwar nie aufhört, aber im Auswahlverfahren wird ein anderes Ziel verfolgt. Welches Ziel das ist erfährst Du wenn Du reinhörst. Zur Stellenausschreibung des Senior Value Solutions Consultant: [Auf der Website von Coupa Deutschland GmbH](https://careers.coupa.com/career-description/e79260a3-d778-4704-8594-948828596c89) [Auf LinkedIn](https://www.linkedin.com/jobs/search/?currentJobId=3866801966&f_C=99595&geoId=92000000&origin=COMPANY_PAGE_JOBS_CLUSTER_EXPANSION&originToLandingJobPostings=3884713124%2C3847775485%2C3853536428%2C3883534781%2C3850875954%2C3817174221%2C3880261688%2C3854069461%2C3842600637&start=25) Frank auf LinkedIn: https://www.linkedin.com/in/frank-cappel-4794142/ ---------- ⛩️ [Discovery Training](https://serockstars.com/discovery)

Join Mike Lombardo, CEO and founder of GlideFast, as he welcomes Jonathan Else, Director of Solution Consulting for EMEA, in this episode of GlideChat. Together, they explore the dynamic world of ServiceNow, discussing its expansive capabilities and the endless opportunities it presents. From the latest developments to future prospects, they share insights and experiences, reflecting on their own journey within the industry. Discover how Glide Fast continues to set the standard, driven by passion, expertise, and a relentless commitment to excellence in the ever-evolving realm of ServiceNow.

Dave Singer is Verint's Global Vice President, Go-To-Market Strategy. Singer is responsible for driving the GTM strategy for Verint's Workforce Engagement solutions, and the Verint industry leading Open CCaaS Platform. The strategy is based on developing innovative messaging and offerings both partner and direct that drive customer centric differentiation and aligned value with both customer needs and expectations.   Singer joined Verint in 2002 and has held a variety of roles in Verint including Director of Solution Consultants, RVP of Solution Principles, and most recently RVP, Presales, focusing on Solution Consulting and Innovation. Prior to Verint, Dave was a Principal at eLoyalty and a Software Architect at IBM.   Questions We always like to give our guests an opportunity to share in their own words a little bit about your journey, how it is that you got from where you were to where you are today? What is Verint? And what does Verint do? What would you say are maybe two or three overarching themes or pain points that your customers predominantly have challenges with as it relates to closing that customer engagement gap? What do you think are maybe two things if your clients came to you and asked where do you think we need to be putting our focus for 2024 to kind of set ourselves apart from the competition and really be able to supersede our customers' expectations?” What would those two things be based on your experience, as well as maybe what the data is actually telling you? Could you also share with our audience what's the one online resource, tool, website or app that you absolutely can't live without In your business? Can you also share with us maybe one or two books that you've read that has had a great impact on you? It could be a book that you read recently, or even one that you read a very long time ago, but it has had a great impact on you. Can you also share with our listeners what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. Where can listeners find you online? Now, before we wrap our episodes, we always like to ask our guests, do you have a quote or saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you get derailed or you get off track? The quote kind of helps to get you back on track. Do you have one of those? Highlights Dave's Journey  Me: I know we read a little bit about your background in the bio that I just read. But we always like to give our guests an opportunity to share in their own words a little bit about your journey, how it is that you got from where you were to where you are today?   Dave shared that he'll go to beginning to now, the opposite order of the quick CV Yanique read. So, as was said, he started out life as a Software Engineer and after a little while, he realized he could have more impact on more customers and more people if he moved from just building one piece of code to consulting with organization, how do you use technology to improve their customer service and improve their operations.  He did that for a while, then he moved over to Verint and he really felt that Verint had a great set of applications and tools to do exactly that. And so, moved through there, again, continue to help customers deliver better experiences, their (Verint) customers better experiences for their customers and their employees. And his move to go to market strategy a few years ago, it was really a great opportunity for him to be able to, again, step back from looking at individual brands or individual opportunities and look at more holistically, how can Verint help all brands, how can Verint help all of their customers really help deliver better customer service, better agents, and employee experiences, and without sounding too, too corny, but really, really help people.    What is Verint and What Do You Do? Me: Now, could you also tell our listeners, what is Verint? And what does Verint do?   Dave shared that Verint is the customer engagement company, and they're focused on helping brands elevate customer experience while also reducing costs and improving efficiency. So, the core problem in the market they set out to solve is something they call The Engagement Capacity Gap. So, if you think about it, customers, consumers, their expectations are going up and up and up and up all the time as there are more channels, more modalities, more ways that consumers can interact with brands, their expectations, the number of contacts go up, and their expectations go up.  One of the things he thinks is really interesting is that people are now expecting online speed of service in the real world. So an example he uses a lot is, it's different on the experience, if you go to a store, you see something you like maybe it's the colour you want is out of stock, or the price is too high. So you can scan it on your phone, and have it delivered for an online retailer before you get home.  So, that kind of intersection of the real world and the digital world drives incredible expectations increase. And the problem brands have is that they have relatively flat budgets and resources to meet these expectations, that's incredibly hard.  So, what Verint does is delivers they call “CX Automation Capabilities or Customer Experience Automation”, ways they can help the employees of brands meet these expectations without having to do exponential increases in hiring. So, what they do is they help their customers engage better with their consumers to meet their expectations in the most efficient and productive and deliver great experiences across the board.   Overarching Themes or Pain Points that Your Customers Have Challenges With  Me: Based on your experience, Dave, in the customer engagement space and the different customers that you work with, what would you say are maybe two or three overarching themes or pain points that your customers predominantly have challenges with as it relates to closing that engagement gap?   Dave shared that he looks at from one pain point any two dimensions. One is, from the customer perspective, it's interesting, the common belief used to be channel switching is bad, you should deal with customers and solve their problem with a channel they first reach out on. But that's changing, customers and consumers want to change channels at their own direction, right. So, you may start with an email then flip to chat, then call in, then follow up of an email, that's fine, that's how consumers want to interact, especially since all of those channels now land on your smartphone, it's not like you're moving to a different device per channel.  And that creates a real challenge for brands to be able to manage all these channels in a completely seamless way so that customers aren't repeating themselves every time they connect. And then on the flip side, the challenge for employees is, theme probably come up a few times here is great employee experiences are necessary for great customer experiences.  If your employees are disengaged and stressed out and don't have the tools they need, then they're poor experience is going to just seem is going to translate to poor customer experiences.  So, he thinks brands really struggle with how do you manage the customer need for seamless interaction and continuity of interaction across channels, while also providing the engagement, the tools and the experiences for their employees that allow them to deliver great experiences to customers when they interact.    Things an Organization Needs to Focus on to Set Themselves Apart From the Competition and Supersede Their Customers' Expectations  Me: Now Dave, we are basically closing out 2023 and we're embarking on a new calendar year, lots of things happening across different industries throughout the globe. What do you think are maybe two things if your clients came to you and said, “Dave, as the subject matter expert in this area, where do you think we need to be putting our focus for 2024 to kind of set ourselves apart from the competition and really be able to supersede our customers' expectations?” “What would those two things be based on your experience, as well as maybe what the data is actually telling you?”   Dave shared that there's a couple of things, they're both related. He would classify 2023 as the year of experimenting with AI, Gen AI and Chat GPT, and Open AI, all that really hit the world in a big way, Novemberish of 2022.  And through this year, a lot of brands are experimenting with how do we use this to deliver better content, deliver better answers, support our customers better, but it's very much been a year of experimentation.  He thinks 2024 is the year where that has to get operationalized. Brands need to look at, “Okay, we've experimented with this for year, we've done some trials, next year is the year to make that drive value for us.” is one thing.  The second thing, he thinks this is really important. And this is core to the ethos of a Verin is think about employee and human augmentation, not replacement. So, for a long time, there's been this belief or this talk track that, “Hey, if we get the right Chatbots and the right RPA and the right tech in place, we won't need people anymore, we can automate that away.” And he doesn't believe the data shows us, that's not the case. There are things that humans are better at than machines, at a certain level of complexity and value and emotional importance, humans want to speak to humans. So, he thinks the focus of AI and automation, and we're very focused is our delivery of CX automation is really around human augmentation, because that gives the employees the power and the great experience that lets them help customers in a better way. So, 2024 is going to be the year of getting value from AI versus experimenting and pivoting from human replacement to human augmentation with CX automation.   App, Website or Tool that Dave Absolutely Can't Live Without in His Business When asked about online resource that he can't live without in his business, Dave shared that there is so many, for them he'd say broadly it's access to knowledge that comes in a few different ways.  So, it's the ability to do research on the internet in general and is to get access to broad information. And he thinks right now, looking at some of the Gen AI and the rag tools that let us turn that information into knowledge to get answers faster.   So really, for him, it's all about getting to answers, so any of the any of the online tools that allows for knowledge retrieval quickly. And again, we have knowledge management solutions and wiki solutions, things like that. But to him, it's all about access to knowledge and answers quickly.   Books that Have Had the Biggest Impact on Dave When asked about books that have had a great impact, Dave shared that Outside In: The Power of Putting Customers at the Center of Your Business by Harley Manning is a great book, it's a classic that always reminds us to focus, look at things from the customer perspective, and design our solutions and our tools, our processes, from the point of view of the customer, not the point of view of what we as a company, or we as a brand want to do. That's one of being pivotal in how he thinks about things.  Another one that he thinks is great just from a business strategy book is What Got You Here Won't Get You There: How Successful People Become Even More Successful by Marshall Goldsmith. So again, it reminds us that things change, that things change increasingly quickly. So, we always have to be evaluating our strategies and our approaches and our solutions to adapt to where we are right now and where we want to get to.  And just because a pattern worked for us last year, doesn't mean it's going to work this year, doesn't mean throw it away. But you just can't have that assumption that doing the same thing over and over again, is going to keep having the same results going forward.  So, he would just look at those two and ones he read both a while ago, but come back to all the time, the focus on customer perspective first and always evaluate are your strategies effective right now? Not were they effective last year is really important.   What Dave is Really Excited About Now! When asked about something that he's really excited about, Dave stated that first he's going to share something completely unbusiness related, personal that he's excited about that he'll bring it back. So, his daughter just started college this year and he's really excited to watch that process of her learning and growing and moving from a kid in high school to a to a young woman in college and getting ready to meet the world. So, he thinks it's first aside from the fact he's just so proud of her, it's just really exciting to watch and remember what that development looks like and feels like and how to take that forward.  The other thing if anyone has seen him on video sometimes, his office, he has martial arts weapons all over his office, he's been training that for a while. He's currently training for his next rank, which is exciting for him personally. But one of the core concepts in martial arts is something called beginner's mind, which says no matter how advanced or experienced you get, you can never forget that you're always the beginner at something. There's always more to learn about the basics. And every time he looks at training for a level or a promotion, it reminds him when he comes back to work that, “Hey, I always have more to learn, right. There's always something to pick up from even things I've done 1000 times.” So again, he thinks that's a really important mindset going forward. And it's something he reinforced with his teams all the time is, just because you think you know, doesn't mean you know.  Just because you're good at something doesn't mean you couldn't be better. Just because someone does something differently in the way you do it doesn't mean it's worse, it just means it's different, it's something to learn from that. So, he thinks bringing that concept of beginner's mind back and keeping that, it keeps you humble, and keeps you open to getting better every day.   Me: Yeah, those are really good points. Awesome.   Where Can We Find Dave Online Website - www.verint.com LinkedIn - https://www.linkedin.com/company/verint X - @Verint Facebook - https://www.facebook.com/verint LinkedIn – David Singer   Quote or Saying that During Times of Adversity Dave Uses  When asked about a quote or saying that he tends to revert to, Dave shared that it's not so much a quote but he just believe there's always a path forward. “And just because you don't see the path in front of you right this second, doesn't mean it's not there.” So, for him, when things get tough, he just remember that just because he doesn't see the path right now, doesn't mean if he doesn't take two steps forward, he's going to break through the trees, it's going to be right there. So, holding on to that fact is how he gets through adversity or when times maybe aren't turning the way he thinks they are.   Me: So, there's always a path forward. Alright, thank you so much for sharing Dave. Well, Dave, just wanted to say thank you very much for taking time out of your very busy schedule, and hopping on our podcast and sharing a little bit about your journey, as well as what you do at Verint and the great value that Verint is bringing as it relates to customer engagement and closing that gap for the many different organizations and customers that you work with. And also some of the things that organizations should try to focus on for 2024 as we really try to utilize all of the different knowledge sources, and technology opportunities that have been presented to us in a way that really helps to exceed the customers' expectations and even give them what they need or want before they even know that they need it or want it, so really enjoyed the conversation and I just want to express our deepest gratitude to you.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •     Outside In: The Power of Putting Customers at the Center of Your Business by Harley Manning •     What Got You Here Won't Get You There: How Successful People Become Even More Successful by Marshall Goldsmith   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

In this episode of GlideChat, your host, GlideFast CEO Michael Lombardo, welcomes David Caldwell, ServiceNow Area Vice President of Solution Consulting, as they dive into a conversation filled with insights, experiences, and the latest trends in the world of ServiceNow. The conversation delves into the transformative power of ServiceNow's AI solutions, particularly in enhancing workforce productivity. As the conversation unfolds, Michael and David express their excitement about the future of ServiceNow, anticipating industry-specific solutions like GenAI and the positive impact it will have on businesses.

Today's guest is Gregg Aldana, Global Area VP, Creator Workflows Specialist Solution Consulting at ServiceNow. With 20 years of Innovation and Digital Transformation Experience, Gregg is a passionate and seasoned technology solution consulting leader, GTM strategy innovator and business leader. He possesses a rare blend of in-depth technical knowledge with exceptional communication skills, entrepreneurial spirit, contagious energy and visionary thought leadership. Gregg leads ServiceNow's Global Low-Code Creator Workflows App Engine pre-sales solution consulting business. He is responsible for leading Executive Customer Interactions and Briefings Partners with Sales, Business Units Inbound/Outbound and Marketing on Product Strategy and Pricing/Packaging Input. Gregg supports effective growth and GTM strategies for cross-workflow and cross-product/industry plays and leads collaborations driving ServiceNow's Low Code App Engine Development Platform business. In this episode, Gregg will discuss: Leading pre-sale solutions for ServiceNow's Creator Workflows, Engaging leaders, sharing insights and guiding strategic decisions, How Hyperautomation is driving digital transformation in various industries, Digitizing workflows, automating tasks and optimizing routine processes, Offering consumer-like enterprise experiences to simplify complex workflows, Maximizing efficiency, productivity and task automation impact with ServiceNow, How AI evolves job roles and ServiceNow ensures ethical data use

Take a look at mitigating supplier risk through effective supply chain business networks in this episode of Supply Chain Now! Hosts Scott Luton and Greg White welcome Jeff Schwartz, Vice President, Solution Consulting with Infor Nexus to the show, as they discuss the crucial role of transparency, data exchange, and process alignment in achieving an optimized supply chain.Listen in and learn more about:The need for businesses to understand their supply chains beyond the first tier of suppliers due to the risks associated with not knowing suppliers' suppliersThe importance of data collaboration and business processes in supply chain successSolving supply chain collaboration challenges through the development of networks that allow for seamless collaboration and execution among partners while keeping their own enterprise dataSuccess depends not only on data but also on the way of doing business and the ability to push business processes to meet demands. Learn how business networks can address the need for a multi-enterprise business supply chain collaboration platform, replacing the inefficient point-to-point systems of the past. Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeLearn more about Supply Chain network optimization at Infor Nexus: https://bit.ly/3PDq9Ds2023 Q3 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkWEBINAR- Unleashing the Potential of Distribution for a Better Supply Chain: https://bit.ly/3umO3fPThis episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/mitigating-supplier-risk-supply-chain-business-network-1205

In this episode, John Paullin, AVANT Analytics Senior Analyst, and Todd Cadieux, RVP of Solution Consulting at Five9, are going to talk about everybody's favorite buzzword - you guessed it - AI, AKA Artificial Intelligence. They explore how it fits into today's modern contact center and what capabilities are being sought out first. In other words, where does the buying journey for AI start? Finally, they wrap up by sharing some bold predictions as to where they believe AI is heading. Listen in for all that and more on our latest episode of AVANT Technology Insights.

Andreas Gerst ist Managing Direktor bei Slalom. In dieser Episode spricht Franz Kubbillum mit Andreas Gerst über seine Erfahrungen in verschiedenen Positionen in der IT-Branche, von der Softwareentwicklung bis hin zur Arbeit als CTO. Sie diskutieren die Herausforderungen wie den Wandel der Kundenbedürfnisse und den Trend zum End-to-End Consulting. Andreas Gerst betont die Bedeutung von effektivem Hiring und Recruiting und betont, dass ein erfolgreiches digitales Produkt nur durch das richtige Team entstehen kann. Er spricht auch über die Rolle von Mentoren bei der persönlichen Entwicklung und gibt Tipps zur Gestaltung interaktiver und produktiver Meetings. Gerst erläutert das Aufgabenspektrum eines CTO und teilt abschließend seine Philosophie: Konzentriere dich lieber auf die 95% die gut laufen, anstatt auf die 5% die nicht so gut laufen. Themen - End-to-End Unternehmensberatung - Modern Culture of Data - Technologie - Solution Consulting Über Atreus – A Heidrick & Struggles Company Atreus garantiert die perfekte Interim-Ressource (m/w/d) für Missionen, die nur eine einzige Option erlauben: nachhaltigen Erfolg! Unser globales Netzwerk aus erfahrenen Managern auf Zeit zählt weltweit zu den besten. In engem Schulterschluss mit den Atreus Direktoren setzen unsere Interim Manager vor Ort Kräfte frei, die Ihr Unternehmen zukunftssicher auf das nächste Level katapultieren. ▶️ Besuchen Sie unsere Website: https://www.atreus.de/ ▶️ Interim Management: https://www.atreus.de/kompetenzen/service/interim-management/ ▶️ Für Interim Manager: https://www.atreus.de/interim-manager/ ▶️ LinkedIn-Profil von Andreas Gerst: https://www.linkedin.com/in/andreas-gerst-04b41a/ ▶️ Profil von Franz Kubbillum: https://www.atreus.de/team/franz-kubbillum/ ▶️ Behind the C auf Instagram: https://www.instagram.com/behindthecpodcast/

When organizations are needing to do more with less, ongoing training of reps is critical to ensure that they have the right knowledge and skills to efficiently achieve success. Research from the American Society for Training and Development found that companies with well-developed training programs report 24% higher profit margins and 218% higher revenue per employee. So, how can organizations ensure that they are leaving no money behind in times of economic uncertainty? Training may be the answer. Shawnna Sumaoang: Hi and welcome to the Win Win Podcast. I'm your host, Shawnna Sumaoang. Join us as we dive into changing trends in the workplace and how to navigate them successfully. Here to discuss this topic is Shawn Pillow, the Director of Sales Enablement and Solution Consulting at Granicus. Thanks for joining, Shawn! I'd love for you to tell us about yourself, your background, and your role. Shawn Pillow: Absolutely. Thank you for having me. By training, I am actually an engineer and an economist, so it’s a little surprising perhaps that I’ve ended up in a role in sales enablement and solution consulting at Granicus. I’ve been here for about six years, and prior to joining Granicus, my specialties have been in operations, go-to-market strategy, and product management. It’s been really interesting to translate those things into the building, deploying, and iterating of training programs for sellers. SS: I love that and that is such a uniquely blended background. I know that you are also responsible for, as you said, onboarding, training, and upskilling essentially the world-class sales team that is at Granicus. Why is it so critical in today’s sales landscape, and especially amid economic uncertainty, to ensure that you are able to do that for your sales team? SP: I think it’s really critical as a point for attracting incredible talent to be able to convey to a seller during the interview process, how they’ll be supported, what the organization that is dedicated to making them successful looks like, and how they’ll be able to adapt to uncertainties and certainly the vicissitudes that we see right now in the marketplace. Just as buyers are getting smarter in the sales process, our sellers are getting smarter in the interview process and they’re asking about these things. If you want to deliver a premier training program, you also have to be able to attract premier talent and that starts with being able to tell those sellers how you’ll support them. SS: Absolutely. I love that. What are some of the unique challenges your reps experience in your industry and how have you seen training and coaching programs help them overcome those challenges to improve their efficiency? SP: We’re a little bit different in that all of our customers are in the public sector. That could mean the federal government, which is a lot of times what people think about when they think of GovTech, but we also work with special districts and municipal organizations at a really small level. One of the big things that we have to teach our sellers is what those agencies do at a fundamental level. What’s their mission, what outcomes are they trying to achieve, and those vary really widely from one level of government to a level of government, and we just can’t assume that they come in with a baseline understanding of what our customers are trying to do. To be able to empower them to succeed in their initial role, we have to be able to teach them about that agency’s mission and its outcomes. The other challenge is that when our sellers are looking for advancement and they’re looking to progress along their career path, they might move from working with one agency at one level of government to something that’s completely different. We almost have to retrain them about the mission of that agency. SS: Very interesting. What did your training process look like prior to Highspot and what led to your decision to evolve your investment in Highspot to include training and coaching? SP: Our previous training process was very one-off in the sense that it wasn’t repeatable, it wasn’t built for operational scale and it sort of started anew every time we onboarded or hired a new seller. Not only does that not make good use of the scarce resources that most enablement teams typically have, but it also meant that we delivered inconsistent results. We built an onboarding playbook alongside an enablement playbook. As we thought about how we institutionalize those things, how do we make sure that we are optimizing for the size of our team and the results that we want and being able to deliver those things in a consistent way so that we can actually measure, iterate and improve, we needed to make an investment in a platform that would let us do that. Because we have been so successful using the content and guidance platform from Highspot, the decision to involve our investment to leverage training and coaching was pretty straightforward. SS: I love that. Now that you’re using Highspot training and coaching to support your reps, how are you using it to support your reps to drive efficiency? SP: On the very first day that a seller starts, they get placed into our onboarding program. That takes close to 12 weeks, but one of the things that have been really helpful is the fact that those sellers who want to hit the ground running faster are not just getting exposure to the elements that are part of the onboarding program, they are getting on board into using Highspot as a tool that will be critical for their sales success. What we’re seeing is that just by satisfying the demand that we know exists for training and onboarding during those first 12 weeks, our sellers are actually going above and beyond the content that we’re serving to them and it’s helping them be more successful more quickly. SS: I love that. Can you share maybe some of the results that you’re seeing from your reps and what the impact has been from having a unified platform to improve sales productivity? SP: Sure. Our newer sellers are generating substantially more pipeline than people who had previously onboarded have generated. Nearly triple. We’ve been able to reduce their ramp time to productivity by about 20%. As I alluded to before, one of the things that we’re seeing is that by getting exposure to assets during onboarding that they will actually use during their sales process it’s incredibly helpful for them to be able to get that exposure, and because they’re going through a structured onboarding program, we’ve been able to really make additional improvements along the way so that as we evolve our messaging, or as we shift to being more of a platform organization versus a product organization, it’s been really helpful to be able to tweak that to get that messaging into sellers hands sooner during the onboarding process, instead of later. It lets us be much more nimble. SS: I love that. We had looked into your reps and those that are completing the training and coaching courses and they are essentially driving and generating 3x more pipelines than reps who may not have gone through the course. Can you share tips on how you’re driving the adoption of your courses? SP: Previously, we didn’t really have a structured onboarding program. As I mentioned, over the summer, we launched that new onboarding program, and using training and coaching was one of the things that we felt was going to be really successful in helping us to do that. As you alluded to, the people who were coming out of onboarding were being more successful and they were being more successful right away. In addition, because we have our sales managers leaning in to help evaluate their sellers during the onboarding process, they have a really crisp idea when that seller leaves onboarding about where they need to improve going forward. It’s helped them be introspective about where they might like to improve, and it’s helped them be a little bit more critical about the other people on their team and where those people might need additional improvements. Some of the adoptions are coming from the fact that the sellers who have been through the program are some of the most vocal people about the results that the program delivers for them. I’d say it’s not just about adoption, it’s about helping our frontline sales managers be active in the onboarding process in a way that scales. At the end of the day, they still have a forecast, they have a committed pipeline, they have all of those things and so helping them figure out where they need to be engaged during the onboarding process by having a structured program and courses that go along with that, and then them being able to see the results that they get when a seller successfully completes onboarding leads to sellers who are asking because they didn’t go through a structured process to actually go through some of these courses or to go back and participate in a course again. SS: I love that because they are so successful having gone through it. They’re proactively seeking it out. I think that’s phenomenal work and it speaks to the tremendous value that you’re bringing to that organization. Now just shift gears ever so slightly, I’d love to understand from you, Shawn, what key metrics are you tracking within Highspot to measure things like efficiency and productivity. SP: One of my favorite data points to look at is content engagement and content usage. What are our internal consumers looking at and looking at repeatedly? Like what are the types of content? What are the documents? What are the training sessions? What are the presentations that they refer back to most frequently so that we can double down on iterating on those items? Then, what are the items that they’re sending out to customers and prospects on a regular basis that get the most engagement? What are the highest points of leverage that help them move their sales forward? Those things I think are pretty standard. One of the data points that I look at really frequently is actually the search analytics. What are the things that our sellers are searching for that if we surveyed and asked them, hey, what else should we go build for you? They may not self-report, but that shows up in search data. If we know what types of things they’ll use frequently if we build it and we know what they’re looking for that they may not self-report they need, that really helps us make sure that we’ve got good just-in-time enablement to help them with the most impactful content for the things that they are looking for right now that we may not have. SS: How are your reps utilizing salesforce integration within Highspot, and does that help you track and improve the efficiency of sales activities? SP: Definitely helps us track and improve efficiency. We can correlate shared content with wind rates and average sales prices. That’s extremely helpful. I think one of the things that’s the most helpful for our sellers is being able to associate their pitches with accounts and people that are involved in their sales process so that then salesforce actually does become that single source of truth for them, or if they begin working with a new customer or they have a customer that they engaged with two years ago and haven’t really had much interaction with since, they can get a really rich history of areas of interest, engagement with specific pieces of content and then be targeted in the way that they reach out to them in the future for additional communications. SS: I love that. Last question for you, Shawn. I’d love to hear how you plan to continue to drive efficiency through training, especially amid the economic uncertainty in the months ahead. SP: I think identifying your highest point of leverage is really critical. In a lot of organizations that might mean expanding the size of a particular supporting team and in periods of rampant growth, that’s an excellent solution. Right now, I don’t think that’s the solution that a lot of people are looking for. They’re trying to identify a larger number of those leverage points instead of a point with like a really high amount of leverage. Instead of dramatically expanding the size of a supporting function, I think one of the key things that we’re looking to do is identify a larger number of people who can have a greater impact. For most organizations, that means making sure your front-line managers are enabled to intervene in those really small, but critical and meaningful ways on a daily basis. Whether that’s your sales managers, whether that’s, for me, the manager of my solution consulting team, making sure that those people are empowered and have the items that they need on a daily basis to help their individual contributors, to help their sellers. Your sales managers, your people managers, whoever they are in your business, are always going to be the people who can make the biggest difference on a daily, weekly, and monthly basis and make sure that they’re supported and that they’re empowered and that they are enabled is, I think, one of the ways that we’re going to continue to drive additional efficiency. We feel like we’ve got a really good handle on onboarding and enabling our sellers, and so now it’s really time to focus on our people managers. SS: I love that, and I think that that is a fantastic approach, Shawn. Thank you so much for joining us today. I really appreciate the time. SP: Absolutely. Thank you for having me, SS: To our audience, thank you for listening to this episode of the Win Win podcast. Be sure to tune in next time for more insights on how you can maximize enablement success with Highspot.

12.20.2022 #RolandMartinUnfiltered: Aaron Dean Sentence, Blacks & Advertisers, Exonerated 5 Gate, Homicide & Black Kids, Ginsation The former Texas police officer convicted of manslaughter in the 2019 killing of Atatiana Jefferson will spend 11 years, 10 months, and 12 days in prison.  The family attorney, Lee Merritt, will be here to tell us how the family feels about his conviction and sentence.  A recent Nielsen study proves the lack of authentic representation directly impacts how Black communities spend their money.  I'll examine the relationship between authenticity, engagement, and the impact of inclusion beyond what's on-screen with the Vice President of Solution Consulting with Nielsen Analytics. Homicide is a leading cause of death for children here in the U.S. and has increased on average by 4.3%  each year for nearly a decade.  The rate of homicides for black children increased four times that in two years.  I'll break down those numbers.  More than 30 years ago, they were wrongfully convicted of raping a white woman in Central Park.  Monday, they were honored with an entrance to the park named the "Gate of the Exonerated."  Three of the five will join me tonight.  In tonight's marketplace segment, two sisters took their love for spice and created a health-conscious business called Ginsation Ginger.  I have some thoughts on Phat Tuesday..... Support RolandMartinUnfiltered and #BlackStarNetwork via the Cash App ☛ https://cash.app/$rmunfiltered PayPal ☛ https://www.paypal.me/rmartinunfiltered Venmo ☛https://venmo.com/rmunfiltered Zelle ☛ roland@rolandsmartin.com Annual or monthly recurring #BringTheFunk Fan Club membership via paypal ☛ https://rolandsmartin.com/rmu-paypal/ Download the #BlackStarNetwork app on iOS, AppleTV, Android, Android TV, Roku, FireTV, SamsungTV and XBox

On the PreSales Podcast, James Kaikis and Jamel Reimer connect on "Closing Eight-Figure Deals." Jamal, Author of Mega Deal Secrets and Founder of the Enterprise Sellers Community, talks about his experience closing multiple $50,000,000+ deals. Jamal, a former Account Executive and Sales Leader turned Community Leader, has the unique expertise in closing deals that a tiny percentage of sellers have ever closed. Jamal shares best practices for navigating big organizations' complexities and how it takes entire teams to close the biggest deals.

On the PreSales Podcast, James Kaikis and Andrew Birnbaum connect on "PreSales Role in Champion Building." Andrew, Vice President of Solutions Engineering at Celonis, talks about how Solutions teams can play a bigger role in the sales cycle by building Champions. Champion building is no longer just the responsibility of sales executives exclusively as buyers, enterprises, and products are more sophisticated than ever. The Solutions Consultant,  serving as a trusted advisor, can help cultivate champions to accelerate deal velocity and drive ACV (Annual Contract Value).

On the PreSales Podcast, James Kaikis and Achint Sehgal connect on "Democratizing Trust in Solutions Leadership." Achint, Director of Solutions Engineering at OneTrust, talks about the importance of Trust in Sales and, especially, Solutions Consulting. Achint provides very tactical ways for leaders and organizations to make trust more than just a buzzword and a concrete part of your team's DNA.Watch Achint's presentation on this topic at the 2021 PreSales Leadership Collective Executive Summit: https://www.youtube.com/watch?v=f_aRj0hyjuo

  Joe Dustin is Vice President of Product Strategy and General Manager for eCOA and Decentralized trials at Medable.  He is responsible for the go-to-market strategy around Medable's solutions and is working to define what decentralized trials will become with the professionals who are living it every day. For 20 years, Joe has been in the Clinical Trials Industry at the intersection of Technology, Innovation and Science. He has held a number of roles in IT, Project Management, Solution Consulting, Product Development and Sales at tech companies like Medidata and CRF Health, and most recently was the Head of Clinical Innovation and Change Management at Bristol Myers Squibb. In this episode we discuss decentralized clinical trials (duh), the financial implications for sites, the disconnect between sponsor, vendor and site, the value proposition of site technology, and so much more.

Is it easier to have only one product to sell? What happens when the company grows, either organically or through acquisition? Does it get harder or easier? Is it any different? These are all questions that I tackle with my guest David Ledger.   David Ledger is a Regional VP of Sales Engineering and a Sales Enablement provider. He is a strong proponent of learning and improving. As the organization grows, the portfolio grows with it and so should the Sales Engineer's skills.    Full show: https://wethesalesengineers.com/show220

Praveen has over 20 years of BFSI expertise, having worked with ICICI Bank and Barclays before transitioning to the IT enterprise side. His finance expertise was critical in supporting the technological platforms and business models developed by technologists. He had positions in Product Management, Solution Consulting, Pre-sales, and Strategic Account Management at Wipro , Intellect Design (core banking/digital banking product), and SunTec ( Pricing Solutions). He was recently an advisor for Cleareye.ai , a fintech start-up business that provides AI/ML solutions to the banking industry, and is currently a specialist for FLYTXT, a notable provider of AI-based Martech solutions for financial services. He is also a Research Scholar at Bennett University, where he conducts research on Machine Learning (ML), ML Product Development, AI-Marketing Automation, AI-based Ethical Code, and the use of AI and Big Data to transform business policies and strategies.

Have you ever felt that your job's scope of work is too broad and that there actually is a separate profession on a certain task you tackle? Fil Capiral currently works as a Senior Solutions Engineer at Shogun, an e-commerce service provider company, and he shares his experience on focusing on sales engineering, a role he's been doing besides coding, computer science, and consultancy for more than 10 years. In this episode, Fil shares how he was able to identify roadblocks and come up with solutions that differentiated him and allowed him to get a promotion to a management role. Full show: https://wethesalesengineers.com/show203

In a world of disruption, agencies need the digital tools that will allow them to weather rapid change. We sat down with Joshua Bateson, a Director of Solution Consulting at ServiceNow in Australia, to discuss how agencies are approaching digital transformation among disruption, and what efforts are making the biggest impact. See omnystudio.com/listener for privacy information.

In a world of disruption, agencies need the digital tools that will allow them to weather rapid change. We sat down with Joshua Bateson, a Director of Solution Consulting at ServiceNow in Australia, to discuss how agencies are approaching digital transformation among disruption, and what efforts are making the biggest impact. See omnystudio.com/listener for privacy information.

In this podcast, Scott Nagel interviews Erica Deahl, Senior Manager of Solution Consulting at Genesys. She explains the power that the new Genesys DX solution set brings to companies, and how AI powered support enables them to meet their customers where they are, allowing agents to me more empathetic in their engagement, while improving productivity.  

The events of 2020 and 2021 continue to have a lasting impact on supply chain. As shortages continue to impact the world, many people are wondering how they can ride out this storm and create a resilient supply chain in the process. What You'll Learn:What caused the supply chain shortages and predictions for the futureHow WMS users can fortify their supply chain during this timeHow RF-SMART can help you create a resilient supply chainAdditional Resources: Listen to episode: What is RFID?Read the Blog: How to Develop a Cycle Count ProcessWho You'll Hear: Dathan Goff - Solution Consultant, RF-SMART - Dathan has been a team member at RF-SMART for over 8 years, where he served as a Business Analyst before moving to the Solution Consulting team. Dathan is the Oracle Cloud Team Lead on the SC team, and specializes in helping Oracle Cloud customers find success with their inventory.Jon Anacker - AVP, Hardware Sales & Services, RF-SMART - Jon has been a team member at RF-SMART since 2017. He brings years of experience in the warehouse automation and hardware space. Sarah Archer, Content Marketing Specialist, RF-SMART - Sarah has been a team member at RF-SMART since 2018. She is the host of this podcast and the YouTube series Q&A. Sarah is currently pursuing her Master's degree in Communication at the University of North Florida.

Customers are demanding more personalized and meaningful experiences from their insurance carriers, and they’re willing to go as far as switching providers to get that experience. A recent survey found that three-quarters of insurance customers reported wanting more personalized offers, messages and recommendations from their insurance carrier. Delivering this type of experience requires carriers to better understand customer behaviors and leverage that knowledge to create deeper connections and better anticipate needs.  We recently spoke with Justin Silver, Senior Director, Solution Consulting at Duck Creek Technologies, about data-driven personalization and the impact it has on the insurance market. He explains what carriers have to gain from harnessing the right data and what’s on the horizon for data-driven personalization in the insurance space. To learn more, hit play.

The Covid pandemic changed the world in 2020 and has made an impact on so many things, background screening among them. With so many companies relying on remote recruiting, remote interviewing and completely on remote hiring, background screening takes on a greater significance. Courtney Lane discusses the new trends in background checks with Ken Schnee, the General Manager of the Technology, Media, Entertainment, and Hospitality group of Sterling, a leading provider of background and identity services. ABOUT OUR GUEST Ken Schnee is the General Manager of the Technology, Media, Entertainment, and Hospitality group of Sterling, a leading provider of background and identity services. With over 10 years of experience in the talent industry, he brings extensive expertise in sales, operations, and technological innovation. Prior to his current role, Ken held several leadership posts at Sterling, including Reginal Director of Sales, Vice President of Solution Consulting, and Head of Client Operations. --- Send in a voice message: https://anchor.fm/proactivetalent/message

Redescubriendo el barrio Huemul: nos acompaña Umberto Bonomo, director del Centro del Patrimonio Cultural UC. Además, junto a Carlos Wiedmaier, vicepresidente de Solution Consulting, Kapsch Latam, conversamos sobre tráfico en las ciudades.

Smartling's Conny Hayes started working in the industry before localization was popularized as a discipline. She knows her stuff. Conny sits down with us on this episode of The Loc Show to give our listeners a special inside peek into how she came to be our fantastic Director & Team Lead of Solution Consulting.Once upon a time Conny was a freelance translator living and working in Germany, London, and Boulder, CO. She went from being a Smartling user to becoming part of the company after she read a blog on machine translation a couple moons ago. At her core, Conny is a nimble expert and has leveraged her innate agility to grow alongside the translation and localization industry - sharing all she has learned with hundreds of companies managing translation. We can't wait for you to hear her awesome story.Don't wait a moment more- click to listen!On this episode you will learn:  What translation looked like in the 1990s and how the industry has significantly advanced. Conny's experience in translation and linguistics and how she got to Smartling. How Conny started as a Smartling user while she was freelancing and then became part of the team. About Conny's previous work with LSPs and what she has learned along the way. How Conny now sees the value of translation and localization from various POVs, including to a localization manager, content managers and project managers. How Conny manages projects and implements ideas on an individual client basis to ensure easy integration for customer success. Keep Up with Conny and Smartling! Conny's Twitter Conny on LinkedIn Smartling's site  Get a Smartling Demo 

 SunTec Business Solutions aims to help banks and digital and communication service providers increase customer engagement and product innovation. Robin Amlôt spoke to Madhur Jain of Suntec about the growth prospects for Banking as a Service (BaaS). With consumers becoming used to being able to buy everything online, financial products will be no different.