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Shared Accounts with CU Times brings together the CU Times newsroom with credit union leaders, financial experts and personalities. The weekly show explores one big issue each month and allows us to go beneath the surface with the topics and the people working hard for credit unions. Image Credit: Alex from the Rock/Adobe Stock; Chris Nicholls/ALM.

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    • May 14, 2025 LATEST EPISODE
    • every other week NEW EPISODES
    • 41m AVG DURATION
    • 55 EPISODES


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    Latest episodes from Shared Accounts with CU Times

    Defending California and Nevada Credit Unions in D.C.

    Play Episode Listen Later May 14, 2025 59:49


    Tri-state League CEO Scott Simpson, along with Stephanie Cuevas, SVP of Federal Government Affairs for the California and Nevada Credit Union Leagues, share how they're hitting the ground running on the advocacy front for credit unions out West amid regulatory chaos.  Also, with the craziness surrounding, well, everything, Michael, Natasha, and Producer Zach take a breath and discuss childhood TV memories. Is "Welcome Back, Kotter" referenced? Of course it is!

    Meet the Three Kevins of the Addition Financial C-Suite

    Play Episode Listen Later May 2, 2025 63:40


    The CEO, COO and CIO, all of whom coincidentally share a first name, take us behind the scenes of their Florida credit union's merger and expansion plans. Also, Michael, Natasha, and Producer Zach discuss irrational (and rational) fears.

    BREAKING POD: NCUA Has a Problem

    Play Episode Listen Later Apr 18, 2025 29:30


    Elizabeth Ergubian, partner at Atlas Advocacy and former Director of External Affairs and Communications Policy Advisor for the NCUA, sheds light on what the abrupt removal of NCUA Board Members Todd Harper and Tanya Otsuka means for the agency and credit union industry.  Also, to lighten the mood, Michael, Natasha, and Producer Zach play a rousing game of NCUA Madlibs.

    The Credit Union Compliance Therapist

    Play Episode Listen Later Apr 10, 2025 48:24


     ViClarity VP Katie Grey Ferrell shares her knowledge and passion for compliance, and how she's keeping credit unions sane amid regulatory chaos. Also, Natasha is still moonlighting the baby bird beat, while Michael refers to notorious 1989 tearjerker "Steel Magnolias" as a "fun movie".

    Big Changes & Growth at PenAir Credit Union

    Play Episode Listen Later Apr 4, 2025 49:10


    Lee Morgan, CEO at PenAir CU in Florida, shares lessons in CU management success as he walks us through PenAir's recent expansions and major projects. Also, Natasha is back to bird watching and Michael is back to feeling nostalgic about the 1990's.

    A Political Reality Check With Geoff Bacino

    Play Episode Listen Later Mar 12, 2025 51:18


    Consultant and former NCUA Board Member Geoff Bacino talks candidly about the rapid changes happening to credit union regulation in Washington D.C. Also, Natasha and Michael have a quick discussion on 2003 film Oldboy and the lack of representation for octopuses in American movies.

    Inclusiv Stands Up for the Underserved in Uncertain Times

    Play Episode Listen Later Feb 27, 2025 45:48


    Cathie Mahon, CEO of the credit union industry's CDFI intermediary, shares how her organization is pushing forward to do good amid the chaotic actions of the current administration. Also, Michael, Natasha, and Producer Zach play a thrilling game of "how do you like your water". Can you guess which daredevil of the group takes theirs with ice?

    Troy Stang and His Lifelong Commitment to Credit Unions

    Play Episode Listen Later Feb 21, 2025 52:09


    The CEO of the nation's only six-state credit union league reflects on his career and shares his 2025 advocacy priorities. Also, Michael grills Natasha and Producer Zach on the price of groceries, then proceeds to come across as even snobbier than usual by discussing his love of 60s French cinéma.

    Let's Talk About the NCUA With Henry Meier

    Play Episode Listen Later Feb 9, 2025 49:17


    Henry Meier. Esq. joins us to drill down on the early days of Chairman Hauptman's term at the NCUA and the chaos happening in other parts of the CU industry. Also, Michael and Natasha discuss journalism in 2025 but more importantly, debate how age affects hunkiness by way of Keanu Reeves: who's the bigger beefcake? Young "Speed" era Keanu or salt and pepper modern day "John Wick"?

    The Disciplined Yet Creative World of PenFed's Terry Williams

    Play Episode Listen Later Feb 6, 2025 42:34


    U.S. Marine Corps veteran and PenFed Credit Union SVP Terry Williams takes us inside a program dedicated to the success of veteran entrepreneurs, as well as an AI-driven novel writing, music composition and coding endeavor.  Also Michael tries out some new taglines for the podcast and Natasha leaves reality TV behind to check out a documentary on mayor turned ... progressive human-interest story pioneer? Jerry Springer!

    Promises of AI Coming True for CUs

    Play Episode Listen Later Jan 28, 2025 42:10


    Ed Maslaveckas, CEO and co-founder at data intelligence fintech Bud Financial, paints a clear picture of AI's abilities for credit unions and its members. Also, Natasha opens up her rainbow unicorn Trapper Keeper and takes us back to elementary school with a discussion on Lisa Frank.

    The ‘Natural Extension' of AI for Southwest Financial FCU

    Play Episode Listen Later Jan 17, 2025 37:23


    Southwest Financial FCU's President/CEO Melanie Kennedy and VP Luke Campbell share the solutions AI solves for their all-digital credit union. Also, Natasha checks in from the craziness in California to flex her knowledge of celebrity baby names.

    Jason Stverak & DCUC's Busy 2025

    Play Episode Listen Later Jan 10, 2025 48:09


    DCUC's Chief Advocacy Officer Jason Stverak lays out the priorities and plans for this new congressional year.  Also, Michael gets his crystals out and discusses the numerological implications of 2025 while Producer Zach recommends a twelve year old reality show. Bonus Content Link to Jason's Family Candy Store Link to The Alpine Inn

    AI's Role in Fraud Threats, Tactics & Countermeasures

    Play Episode Listen Later Jan 7, 2025 46:29


    Glenn Fratangelo of NICE Actimize explains how credit unions can use AI to defend against today's fraud threats – including the rise of the “crimefluencer” – before it's used to defraud them.  Plus Michael, Natasha, and Producer Zach discuss how predictive AI affects them most: algorithm curated social media content. Bonus content alert: to see Natasha's YouTube channel discussed in the show, click here!

    So Long, 2024!

    Play Episode Listen Later Dec 19, 2024 25:24


    Natasha, Michael, and Producer Zach spread holiday cheer by talking about themselves…and fans of the pod. Link to guest playlist: https://open.spotify.com/playlist/6GuPe29N8uUfLOtHC4qGWy?si=KZB8kAK8So2xHVA1Nmeo5g&pi=u-ah35-eYWQsqE Link to guest Letterboxd collection: https://boxd.it/B8Jdk

    Wescom CU Sets an AI Standard

    Play Episode Listen Later Dec 17, 2024 50:54


    CIO/mambo dancer extraordinaire Joseph Pellissery breaks down the complex topic of AI into real-world use cases for credit unions. Also, Michael, Natasha, and Producer Zach preview what end-of-year beverages they're looking forward to leaning on to make it through the holidays. Bonus: Link to Michael's Pomegranate Punch Recipe.

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    A Business Services Temperature Check With CUBG

    Play Episode Listen Later Dec 11, 2024 55:08


    How is the economy impacting credit unions' ability to succeed in the commercial lending and business services space? CUBG CEO Justin Conrey explains. Also, Michael plays a game with Natasha and producer Zach by having them guess pop songs via dramatic reading. How long does it take producer Zach to identify Miley Cyrus? Not long!

    Changes & Competition Inside the CU System

    Play Episode Listen Later Nov 14, 2024 32:12


    Affinity FCU President/CEO Kevin Brauer speaks candidly about three decades of change, both good and bad, within the credit union space.  Also, Michael and Natasha are back and recovering from the biggest news event of November 2024: the Luminaries Awards!

    The Role of AI in Marketing and Compliance

    Play Episode Listen Later Nov 12, 2024 35:59


    Fintel Connect CEO Nicky Senyard returns with fresh insights for credit unions from her world of fintech and affiliate marketing. Also, it may not be spooky season any longer but our hosts still love their killers, as Natasha watches "Woman of the Hour" and Michael checks out "Trap".

    Tech Talk With Addition Financial's Kevin Wright

    Play Episode Listen Later Nov 1, 2024 37:50


    The Florida credit union's chief information officer discusses AI, a recent digital transformation, hurricane season and more. Also, Michael and Natasha miss the memo that spooky season is over and turkey time is here as they squeeze in a quick discussion of the X Trilogy.

    Scared Accounts With CU Times: Special Halloween Episode

    Play Episode Listen Later Oct 25, 2024 83:37


    This very special episode is chock-full of spooky surprises, including interviews with two of the credit union industry's biggest Halloween enthusiasts, a dramatic reading of a supernatural encounter at a strategic planning meeting and a live taste test of the most detested Halloween candy hosted by spooky trio NatashAHHHHH Chills-and-scares-ian, My-kill Ogden, and Zach The-End-is-Nigh-heisel. Check out Jodi Rathbun-Briggs' Trail of Terror Facebook page here. View photos of Jim Stickley's haunted house, as well as some of your podcast hosts' childhood Halloween memories here.

    UCU Stays Ahead of the Curve

    Play Episode Listen Later Oct 4, 2024 47:49


    UCU CEO David Tuyo discusses his Los Angeles-based credit union's forward-thinking approach to AI, remote work and more. Also, Natasha discovers new favorite reality show "Inmate to Roommate" while Michael sits down to watch "House" only to find out instead of being delighted by Hugh Laurie playing an asocial genius, he had chosen the cult classic 1977 Japanese horror/comedy film.

    Are We Understanding AI's Power?

    Play Episode Listen Later Sep 20, 2024 43:26


    SVP and General Manager of North America at Boost.ai, Chase Tarkenton guides us into a deeper understanding of AI's relationship with credit unions. Also, host Natasha is back from her travels! And not a moment too soon, as the podcast studio had fallen into total disrepair due to Michael and Producer Zach being left without adult supervision.

    Winning the Cybercrime and Fraud Battle

    Play Episode Listen Later Sep 13, 2024 46:37


    Financial crimes expert Allen Eaves discusses the latest threats facing CUs, including the role of AI in the cybercrime game. Also, we're discussing personal iPhone lists. If you've ever been curious about how often Michael sneezed in July 2021 or how many potential pet names Natasha likes that are related to food, you're in luck! Hint, both answers are far too high.

    NCUA's Todd Harper's Newsworthy Year & What's Ahead

    Play Episode Listen Later Sep 5, 2024 36:05


    NCUA Chairman Todd Harper talks about his priorities, his health, industry concerns and more. And Michael decides to no longer be old... for about 4 minutes until he complains about social media influencers.

    PSECU's Adam Stewart's View of Digital & Human Interactions

    Play Episode Listen Later Aug 29, 2024 46:43


    VP of Strategic Growth Marketing and Relationship Management at PSECU Adam Stewart shares solid digital strategy and investment ideas CUs should consider.  And Michael holds an infant and feels the effects of baby fever, symptoms include listening to Amy Grant and Peter Frampton songs and temporary feelings of slight euphoria.

    Planning Your Fintech Future

    Play Episode Listen Later Aug 26, 2024 45:21


    Velera's Principal of Emerging Services, Chris Corse chats with us about how CUs can build strong fintech strategies for future success. Also, it's quiz time again. Only this time, it's Natasha asking the questions! How will Michael do with the tables turned?

    On the Payments Fast Track

    Play Episode Listen Later Aug 14, 2024 49:13


    We check in with Corporate One CEO Melissa Ashley one year into the launch of FedNow to learn how credit unions are adapting to the new world of immediate payments.  And introducing everyone's favorite new credit union podcast exclusive game show: "Payments Platform or Gremlin?"! You won't want to miss this, the winner gets a thumbs up from host Michael!

    Laying Out CU Leadership Truths

    Play Episode Listen Later Aug 7, 2024 43:45


    James Robert Lay shares realistic goals and attributes for what's needed from credit union leaders today. Also, Natasha gets a little spooky, drawing inspiration from Tarot (2024) while Producer Zach gets jealous of substitute producer Geoffrey Metz. A feud begins.

    Dissecting Member Spending Data

    Play Episode Listen Later Aug 5, 2024 38:30


    Hear from Jim DuPlessis, data-cruncher-in-chief at CU Times, on CU member credit, debit and even political donation trends. Also, join Michael, Natasha, and Producer Zach  for a nostalgic trip down memory lane in a short chat that is sure to give you the warm fuzzies.

    Candid Talk With the CEO of UW Credit Union

    Play Episode Listen Later Jul 2, 2024 37:57


    Paul Kundert opens up about his credit union's impressive new headquarters facility in Madison, Wis., and the current regulatory environment. And, failing to build a hot pod summer bod in time for swimsuit season, host Michael Ogden decides to reinvent himself in an unexpected way.

    One-on-One With Navy Federal CEO Dietrich Kuhlmann

    Play Episode Listen Later Jul 2, 2024 33:18


    Just a few months into his new job, the top executive at the nation's largest credit union shares exclusive details about Navy Federal's culture, future and more. Also, it's officially Hot Pod Summer™ for Michael and Natasha so you know what that means! Wisconsin mosquitos and sticking to chairs from nothing more than some desk work!

    Winning the NIL Partnership Game

    Play Episode Listen Later Jun 20, 2024 37:02


    Addition Financial CEO Kevin Miller discusses being one of the first credit unions to embrace a new marketing opportunity spotlighting student athletes.  And how do we follow up last week's guest appearance from the Federal Credit Union Act? By putting Natasha on the spot with some surprise Credit Union Act trivia!

    Standing Up for Iowa Credit Unions

    Play Episode Listen Later Jun 20, 2024 43:27


    Matthew DeBisschop and Alvaro Macias, SVP and VP at Iowa's Ascentra Credit Union, take us inside the world of state-level credit union advocacy.  Also, Michael and Natasha celebrate the Federal Credit Union Act turning 90 years old the way only they know how, by, what else but having Michael lean on his producer while doing some passable voice acting.

    The Protector-in-Chief

    Play Episode Listen Later Jun 17, 2024 46:29


    Simone Suri oversees legal, risk, compliance, audit and fraud for Members Cooperative CU, but enforcing rules is just one part of her story.  And speaking of stories, they all have a beginning, and we get to hear about Natasha sipping wine as an intern for a PNW magazine, while Michael had the slightly less glamorous duty of slinging omelettes at defunct Midwest eatery Max and Erma's.

    SchoolsFirst FCU Aging Gracefully

    Play Episode Listen Later Jun 5, 2024 32:49


    SchoolsFirst FCU Bill Cheney hops on the pod to talk about the credit union's 90th anniversary and his first decade as CEO.  Meanwhile, Natasha goes meta by watching 2016's "Passenger" as a passenger and Michael returns to his happy place, once again visiting the "Exorcist" franchise.

    Guiding a New Vision for TruStage

    Play Episode Listen Later May 23, 2024 44:50


    Get to know TruStage CEO Terrance Williams, who is cruising through his first year at the helm of the credit union insurance powerhouse. Also, Michael watched 2013's "Now You See Me" which leads to a telling of the time a young Natasha met Woody Harrelson at the University of Oregon.

    The Big League CEO Torch Hand-Off

    Play Episode Listen Later May 15, 2024 36:25


    California and Nevada CU Leagues CEO Diana Dykstra gears up for retirement while her successor, Scott Simpson, brings Utah into the fold. Also, Natasha and Michael discuss potential podcast merch in the form of a lunchbox, apparently everybody is in LA, and Michael says two words that should send chills down the spine of anyone on the road: "Baby Driver". Link to Natasha's 2011 interview with Diana Dykstra.

    Modernizing Credit Union Credit Cards

    Play Episode Listen Later May 8, 2024 48:24


    Orange County's CU Chief Lending Officer Jeff Harper tells us what it takes to grow a credit card program. Also, it's allergy talk as Natasha and Michael discuss their itchy, drowsy week that was.

    Landmark CU Stands Up to Senior Fraud

    Play Episode Listen Later May 3, 2024 39:46


    Chief Experience Officer Brian Melter discusses how his CU is building financially healthy lives for its members. Also, Michael talks recipes while Natasha discusses the current title holder for lopsided cute name to disturbing content ratio, "Baby Reindeer".

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    Questioning the Merger Approval Process

    Play Episode Listen Later Apr 24, 2024 35:21


    Louisiana Corporate Credit Union CEO David Savoie shares why more transparency is needed in the months leading up to a credit union merger.  Everyone's feeling nostalgic this week as Natasha watches "Priscilla" and recalls hearing about Elvis' death six years before her birth, while Michael opts for something more warm and fuzzy, the heartwarming story of a priest helping a little girl find herself (but can she help him rediscover his faith?), 1973's "The Exorcist".

    Miguel Polanco & NCUA's View of DEI

    Play Episode Listen Later Apr 5, 2024 38:28


    The NCUA's head of Minority and Women Inclusion speaks about his vision of making credit unions a better version of themselves.  Also, Natasha is snowed in...again! She shares her thoughts on the glory of not working on East Coast time, while Michael reminisces about perhaps the finest film named in his honor, Steve Martin's classic "The Jerk".

    The Struggle of Small Credit Unions

    Play Episode Listen Later Apr 3, 2024 39:36


    Small credit union consultant Walter Merkle shares his concerns - and hope - for financial cooperatives with $50 million or less in assets. Plus, he gets us all dreaming about shrimp and grits, black-eyed peas and Spanish moss as he shares his love of the South and current home of Savannah, Ga. And for a spooky Episode 13, Natasha's house may be haunted by a creaky door ghost and Michael channels his inner angry mother before setting himself up for disappointment by enjoying "Mindhunter" without realizing it ends by setting up a third season that will never come.

    Ronaldo Hardy Adds to His CU Story

    Play Episode Listen Later Apr 3, 2024 51:21


    In his first year at NACUSO, Ronaldo Hardy shares his view for “brand clarity” and his roadmap ahead. Meanwhile, a snowed in Natasha pays homage to her French heritage by watching Joaquin Phoenix play Napoleon and Michael picks a losing fight with his producer.

    Turning Credit Unions On to Performance Marketing Technology

    Play Episode Listen Later Mar 25, 2024 42:41


    Fintel Connect CEO and Founder Nicky Senyard shares her thoughts on new CFPB guidance on comparison-shopping tools, the role of gender in fintech leadership … and why she'd never delete the Apple Books app from her phone. Also, it's bears on Halloween, brides-to-be on "90 Day Fiancé", and Bernstein played by Bradley Cooper as Natasha and Michael discuss their week that was.

    Giving IT a Seat at the Table

    Play Episode Listen Later Mar 14, 2024 34:03


    Members Choice Credit Union CIO Ralph Owens discusses how credit unions can transform their IT departments into valued partners...and shares his love for a certain Texas road trip stop. Also, it's a battle of the boybands on Netflix as Natasha's secret love of Nick Lachey's magnum opus "Love is Blind" clashes with Michael's overt disgust for 2023 Justin Timberlake film "Reptile". Who will win? And where is Nick Carter in all of this?

    Time to Embrace AI

    Play Episode Listen Later Mar 7, 2024 46:15


    Associate Professor at DePaul University and Filene Fellow Lamont Black (definitely not a big dummy) believes credit unions must stop sitting on the sidelines with AI. Also, Michael gives his very incorrect opinion on 2006 Nicolas Cage masterpiece "The Wicker Man" while Natasha can't stop thinking about those baby eagles at Big Bear.

    Let's Talk About Fintech Partnerships

    Play Episode Listen Later Mar 5, 2024 54:10


    Ron Shevlin of Cornerstone Advisors brings clarity to a convoluted space where both credit unions and fintechs fight for relevance.

    MSUFCU Blows Into Chicago

    Play Episode Listen Later Feb 14, 2024 25:21


    Jean Theis Vice President of Branches - Illinois for MSUFCU explains why Chicagoland is fertile ground for branch growth. 

    Tackling Challenges With Retail Banking

    Play Episode Listen Later Feb 7, 2024 21:20


    Jim Potter, VP of Retail Banking at Merrimack Valley CU with an honest look into how to succeed at the branch level for members.

    Redesigning & Rethinking CU Branches

    Play Episode Listen Later Jan 30, 2024 26:11


    Jennifer Kimmell from TruWest CU explains the planning, effort and time behind reconstructing the branch/headquarter experience.

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