Podcasts about relationship management

Do you really win the negotiation if it means losing the relationship?You might think that successful negotiation means getting what you want here and now. But Stan Christensen says this short-sighted view is selling many negotiators short.Christensen is a professional negotiator, host of the All Things Negotiation podcast, and instructor of one of Stanford's most popular courses on the subject. His core insight: most negotiations happen with people you'll see again — which means success isn't about claiming victory, it's about building long-term, mutually beneficial relationships. “Most people think of negotiation statically,” he says. “It's you and I. There's a fixed pie. We're trying to get more for ourself and less for the other party. In reality, 95% of negotiations are gonna be with people you see again, so I define success as contributing to the value of the long-term relationship.”In this episode of Think Fast, Talk Smart, Christensen and host Matt Abrahams explore what it takes to negotiate well — from the power of listening and asking questions to managing emotions and communicating for collaboration. Whether you're negotiating a business deal or just deciding where to go to dinner, Christensen shows why every negotiation is an opportunity to strengthen the relationship.Episode Reference Links:Stan ChristensenAll Things Negotiation PodcastEp.15 The Art of Negotiation: How to Get More of What You WantEp.204 Tough Talks: Turn Tension Into Trust Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (02:11) - What Is Negotiation? (02:50) - Negotiating Every Day (03:52) - The Power of Listening (05:25) - Asking Better Questions (07:26) - Handling Emotions (08:24) - Authentic Emotion (09:22) - Body Language Matters (10:13) - Collaboration in Negotiation (11:51) - Framing Conversations (13:16) - Setting the Agenda (14:38) - Co-Creating Structure (16:14) - A Common Negotiation Mistake (16:53) - Why Start a Podcast (17:57) - Learning from Guests (18:54) - The Final Three Questions (26:15) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman.comJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Procurement Says No is sponsored by the power of Kodiak Hub's darker sense of sourcing humour; so we thought we better get Kodiak Hub's Chief Powerpoint Maker Sam Jenks on the podcast to tell us all about their suite of SRM tools.This time we ask the questions, such as:What was the inspiration behind Kodiak Hub?Is SRM the poor cousin to sourcing?What do customers need to look for in an SRM solutionHow easy is Kodiak Hub to implement on a scale of TikTok to SAP?Does Kodiak Hub need implementation support costing $millions?How many species of bear can Sam name, and what is his favourite bear character?What is Einstein's second theory of relativity?It's rare to get those last two questions in any single podcast.So, everything you need to know about Kodiak Hub's angle on SRM in a carefully crafted podcast of loveliness.Become a supporter of this podcast: https://www.spreaker.com/podcast/procurement-says-no--5886102/support.

Can the fragility of relationships become a strategic advantage in affiliate relationship management?In this episode of the Affiliate Marketing Podcast, Lee-Ann sits down with Tali Chester, Senior Director, Account Management at Semantic Labs, to explore how performance-driven affiliate marketing intersects with human relationships, sensitivity, and trust. Tali shares her journey from fundraising at Greenpeace to leading high-impact digital marketing campaigns, showing how empathy, accountability, and clear communication support stronger affiliate partnerships.The conversation looks at the balance between analytical precision and authentic relationship-building. Tali explains why, even in a more automated and AI-driven marketing environment, the human side of affiliate program management remains critical for long-term success. From managing performance-only campaigns across hundreds of clients to building trusted affiliate relationships, this episode explores the balance between metrics, strategy, and personal connection.Affiliate Relationship Management Talking Points:Tali's unconventional path into affiliate marketing and how human connection guided her journey.How Semantic Labs approaches performance-only campaigns across multiple verticals without cannibalising clients' paid search efforts.The role of sensitivity and fragility in maintaining long-term, trusting relationships with affiliates and partners.Key strategies for balancing AI-driven tools and human judgment in decision-making.Lessons from running large-scale campaigns and handling high-stakes client relationships with accountability and transparency.Performance Marketing Accountability at ScaleSemantic Labs operates with a performance-first model, managing hundreds of clients while focusing on paid search to drive leads and revenue. Tali emphasises that accountability is built into the culture: her team reviews client campaigns monthly, monitors spend versus performance, and actively optimises traffic and keywords to ensure results. This rigor allows clients to scale without upfront risk while maintaining low operational costs. The conversation highlights how performance-focused strategies require detailed attention, strategic planning, and a commitment to metrics, proving that strong results come from persistent, hands-on management.Trust and Human Relationships in Affiliate PartnershipsTali shares a powerful perspective on the fragility inherent in affiliate relationships: sensitivity and empathy are not weaknesses but forms of intelligence that build trust. Even in an AI-driven landscape, success depends on authentic human connections, vulnerability, and humility. By nurturing these relationships, her team strengthens engagement, fosters collaboration, and ensures that performance campaigns succeed while sustaining long-term partnerships. This approach illustrates that in affiliate marketing, the human element remains a decisive factor, complementing technology and analytics.What This Affiliate Marketing Podcast Episode Covers:How performance-only campaigns are executed without cannibalizing client efforts.Balancing AI tools and human judgment in affiliate management.Why fragility and sensitivity are critical for building trust and maintaining relationships.Lessons from managing high-volume campaigns and fostering accountability across teams.Practical advice for new and experienced affiliate managers on combining strategy with humanity.Key Segments of This Podcast and Where You Can Tune In to Go Direct:[10:00] Performance-only campaigns and operational transparency[14:48] Sensitivity and fragility as intelligence in partnerships[20:40] Paid search evolution, AI, and the changing affiliate landscape[28:28] Rapid-fire insights: relationships, accountability, and humilityGet More Affiliate Marketing Podcast InsightsDiscover how to combine performance metrics with authentic human relationships in your affiliate programs. Tali Chester shared practical strategies for running performance-only campaigns, maintaining accountability, and nurturing sensitive, trust-based partnerships that drive results. If you are interested in finding out how Semantic Labs can help your business, check them out HERE.Sign up for the Affiverse Newsletter at affiversemedia.comAlready subscribed? Share this episode with any affiliate manager who has ever wondered why their network feels like it was built for everyone except the partner.Subscribe to the Affiliate Marketing Podcast on Apple PodcastsSubscribe to gain insights into scaling campaigns with accountability, sensitivity, and trust, even in the era of AI and automation.Click here to rate and review, scroll to the bottom, tap to rate with five stars, and select "Write a Review."Send me a text with your questions

Last month, our colleagues Kees de Wit and Tom van Disseldorp travelled to Sorrento, Italy, at the invitation of Objectway for OWIN26. During this multi-day event, they engaged with senior leaders from across the European financial services industry on the future of operating models, partnerships, and innovation. In this episode, host Tom van Disseldorp speaks with Karl de Borger (Head of Sales and Relationship Management at KBC Securities Services), Thomas de Nil (Head of Savings and Investments at vdk bank), and Kurt Vanhee (CEO Continental Europe at Objectway) about what it takes to build successful partnerships in an increasingly complex financial ecosystem. Together, they discuss why trust and accountability are becoming increasingly important in partner ecosystems, how banks and wealth managers are dealing with growing complexity behind the scenes, and what changing client expectations mean for the future of the industry. They also reflect on consolidation in the market, the rise of AI-driven operations, and why technology should ultimately create more space for personal client relationships rather than less.   *** Leaders in Finance is made possible by the support of EY, Mogelijk Vastgoedfinancieringen, and Lepaya. More information about our partners is available at our partner page.   *** Want to stay up to date with Leaders in Finance? Subscribe to the newsletter.   *** Questions, suggestions, or feedback? We'd love to hear from you! You can reach us via email at info@leadersinfinance.nl and check out our website.   *** Previous guests on the Leaders in Finance podcast include:  Klaas Knot (President DNB), Frank Elderson (Executive Board, ECB), Roland Boekhout (CEO ASN Bank), Gerrit Zalm (former Minister of Finance and former CEO of ABN AMRO),  Ingrid de Swart (member of the Executive Board, a.s.r.), Pinar Abay (Management Board ING, Head of Retail Banking), Robert Swaak (CEO ABN AMRO), Marcel Zuidam (CEO NN Bank), Saul van Beurden (CEO Consumer, Small & Business Banking, Wells Fargo), David Knibbe (CEO NN Group), Janine Vos (Executive Board, Rabobank), Nadine Klokke (CEO Knab), Maarten Edixhoven (CEO Van Lanschot Kempen), Jeroen Rijpkema (CEO Triodos Bank), Nout Wellink (former President DNB), Onno Ruding (former minister of finance), Yoram Schwarz (CEO Movir), Laura van Geest (Executive Board, AFM),  Katja Kok (CEO Van Lanschot CH), Ali Niknam (CEO bunq), Nick Bortot (CEO BUX), Petri Hofsté (supervisory board member, including at Rabobank and Achmea), Peter Paul de Vries (CEO Value8), Barbara Baarsma (CEO Rabo Carbon Bank), Jan van Rutte (C supervisory board member, including at Rabobank and Achmea), Marguerite Soeteman-Reijne (Chair Aon Holdings), Lidwin van Velden (CEO Nederlandse Waterschapsbank), Jan-Willem van der Schoot (CEO Mastercard NL), Joanne Kellermann (Chair PFZW), Steven Maijoor (former Chair ESMA), Radboud Vlaar (CEO Finch Capital), Jos Baeten (CEO a.s.r.), Karin van Baardwijk (CEO Robeco), Annette Mosman (CEO APG). 

Many advisors assume that if a client wants to refer someone, they will. That assumption could be costing you. Join host Kirsten Schlumbohm, Senior Vice President and Head of Sales Support and Relationship Management at Prosperity Capital Advisors and C2P, as she sits down with Gina Pellegrini, mentor and partner at C2P and founder of Pellegrini Team Consulting. With more than 40 years of experience coaching advisory teams, Gina brings a practical, no-nonsense perspective to one of the most underworked growth levers in the business. Together they walk through the systems, language, and team habits that help turn referrals from something occasional into something predictable.Resources:Book referenced: Fearless Referrals: Boost Your Confidence, Break Down Doors, and Build a Powerful Client List by Matt AndersonStatistics:According to a study cited in Fearless Referrals by Matt Anderson, only 11% of clients had been asked for referrals, yet 72% said they would happily recommend their advisor.

This Best of FDE episode is a rebroadcast of one of our MarCom Gold Award winners—and honestly, it's even more relevant now than when we first recorded it.In this episode of The Full Desk Experience, Crelate CEO Aaron Elder joins host Kortney Harmon to break down what it actually looks like to operate in a post-AI world—and what that means for owners, directors, and executive-level leaders.In this episode, we cover:What “post-AI” really means: Why AI isn't coming—it's already here, and how it's quietly becoming as essential as electricityWhere firms are actually winning: How top teams are using targeted AI (not hype) to create real value and stronger client relationshipsThe shift to “living platforms”: Moving beyond static systems to tech that actively works for you, not just stores your dataWhere humans still matter most: In high-trust work like executive search, where AI supports—and where it can't replace—the human elementWhat's about to change operationally: From sourcing to back office, every part of your business is on the tableDo you know if the roles you're filling today will even exist in two years?As AI and automation accelerate client expectations and reshape work itself, the firms asking better questions now are the ones that stay ahead.Hit play to hear how leading firms are thinking about this shift—and what you should be doing next.___________________Follow Crelate on LinkedIn: https://www.linkedin.com/company/crelate/ Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience

https://teachhoops.com/ The role of an assistant coach is often described as being the "coach of the coaches," but in reality, you are the "Chief Culture Officer" and "Tactical Specialist." A great assistant doesn't just sit on the bench and record stats; they provide the "connective tissue" between the head coach's vision and the players' execution. The most vital quality you can possess is "Loyal Candor." This means being 100% supportive of the head coach in public while being brave enough to offer a differing perspective in private. In the heat of the mid-season January grind, a head coach needs someone who isn't a "yes man," but someone who can suggest a tweak to the zone offense or a rotation change that saves a game. Beyond loyalty, an elite assistant must master the "Art of the Specific Niche." Whether you are the "Defensive Coordinator," the "Post Player Specialist," or the "Scouting Lead," you must own your domain with obsession. Your goal is to make the head coach's job easier by removing "decision fatigue." Instead of just identifying a problem, walk into the office with a solution: "Coach, our ball-screen coverage is leaking; I've drafted three 5-minute drills to tighten up the 'hedge' for tomorrow's practice." By being a "Problem-Solver, Not a Problem-Reporter," you build the "Trust Equity" required to one day lead your own program. Finally, a great assistant is the "Master of Relationship Management." You are often the "bridge" for players who might be afraid to speak directly to the head coach. This requires high Emotional Intelligence (EQ). You must know when to put an arm around a player who just got benched and when to challenge a starter who is underperforming. Utilize your TeachHoops member calls to "audit" your own professional growth: are you just "doing your job," or are you "preparing for the next job"? By modeling the work ethic and poise you want to see in the athletes, you become the "Invisible Engine" that drives a championship-level program. Basketball assistant coach, coaching roles, coaching leadership, team culture, basketball IQ, coach development, athletic leadership, head coach vs assistant coach, coaching philosophy, scouting and film study, player development, high school basketball, youth basketball, emotional intelligence in sports, coaching career advancement, coach unplugged, teach hoops, basketball success, mental toughness, assistant coach responsibilities, program building. SEO Keywords Learn more about your ad choices. Visit podcastchoices.com/adchoices

Our host, Hilary Knight, speaks with Alex Costas of Bloomberg Connects about the nonprofit's history and mission – and how its free platform and dedicated support team help institutions and districts worldwide tell their own stories through thoughtful digital storytelling.External references: Bloomberg Connects: https://www.bloombergconnects.org/ Bloomberg Philanthropies Arts: https://www.bloomberg.org/arts/ Denver Art Museum on Bloomberg Connects: https://www.denverartmuseum.org/en/bloomberg-connects Museo de Arte Popular: https://www.map.cdmx.gob.mx/ Portland Japanese Garden: https://japanesegarden.org/visitvirtually/ About our guest:Alex Costas is the Global Head Recruitment, Onboarding & Relationship Management at Bloomberg Connects, the free arts and culture app that offers digital guides to hundreds of cultural organizations around the world. Prior to joining Bloomberg Connects, Alex worked with the City of New York at the New York City Economic Development Corporation and NYC Tourism & Conventions encouraging businesses and tourists to choose NYC. Alex is a native New Yorker, a resident of Brooklyn. + 

Today, I'm joined by Dr. Catherine Hua Xiang, an applied linguist, educator, and award-winning author who specializes in intercultural communication and language learning. Catherine leads East Asian languages at the London School of Economics and Political Science, serves as Program Director for LSE's BSc International Relations and Chinese program, and is the UK Director of the Confucius Institute for Business London.  In this episode, Catherine and I explore what great communication really looks like in a global environment. We talk about building rapport and managing relationships, why knowing your audience is more than just a best practice, and how cultural differences shape expectations, politeness, and even everyday interactions.  As AI continues to change how we work and communicate, Catherine offers a powerful reminder about the unique value of learning other languages and what it unlocks in empathy, perspective, and connection. Let's dive in.   Additional Resources: ► Follow Communispond on LinkedIn for more communication skills tips:  https://www.linkedin.com/company/communispond ► Connect with Scott D'Amico on LinkedIn:  https://www.linkedin.com/in/scottdamico/ ► Connect with Catherine on LinkedIn:  https://www.linkedin.com/in/catherine-hua-xiang-75890599/ ► Subscribe to Communicast:  https://communicast.simplecast.com/ ► Learn more about Communispond:  https://www.communispond.com

Nick Koutouras, leader of Q2's Relationship Pricing and Profitability team, explains why bank silos persist even with aligned teams: because the "shared math" arrives too late. Learn how relationship-level economics, the four seasons of banking, and delivery-to-promise reviews help leaders prevent drift and make better decisions. Related Links [LinkedIn] Nicholas Koutouras [Blog] Q2.com  [Podcast] Take the Emotion Out of Relationship Management

In this episode of CIBC Mellon Industry Perspectives podcast, Abdul Sheikh, Vice President, Relationship Management, moderated a discussion examining how private credit strategies are structured, how returns are generated, and what considerations Canadian institutional investors should weigh as allocations evolve. Joining the conversation were Gino DiCenso, Vice President, Fixed Income, CIBC Asset Management, and Myk Jemetz, Assistant Vice President, Asset Owner Solutions, CIBC Mellon.

Steve flies solo in the studio as he talks about a message he got and how the approach could have been better. The Bourbon Show music (Whiskey on the Mississippi) is by Kevin MacLeod (incompetech.com). Important Links: ABV Network Shop: https://shop.abvnetwork.com/ YouTube: https://bit.ly/3kAJZQz Patreon: https://www.patreon.com/theabvnetwork Check us out at: abvnetwork.com. Join the revolution by adding #ABVNetworkCrew to your profile on social media.

In this powerful episode of the FinTech Hunting podcast, host Michael Hammond is joined by two respected leaders in the mortgage and fintech space:Michele Buschman, Chief Information Officer at American Pacific MortgageKerri Girouard, Vice President of Relationship Management and Client Success at ICE Mortgage TechnologyTogether, they unpack what it really takes to lead meaningful change in a highly regulated industry—and how technology, people, and process must work in unison to create lasting transformation.What You'll Learn in This Episode:Why fear, not regulation, is the biggest barrier to innovationHow successful AI adoption starts with transparency and trustWhat "slow discovery = fast delivery" means for digital transformationHow to align cross-functional teams around shared outcomesWays to build a culture that embraces innovation and continuous improvementReal-world examples of AI in underwriting and operationsHow to measure ROI and adoption in tech pilots before scalingThe future of mortgage leadership in a fast-moving tech landscapeWho This Episode Is For:Mortgage executives leading digital transformationLending professionals exploring AI and automationFintech leaders designing compliant, scalable solutionsChange management experts in financial servicesAnyone looking to build innovation into the DNA of their mortgage company

Welcome to Lunchtime Shares with your host Kevin Britz, joined by marketing communications expert and co-host Craig Page-Lee. In this episode, we dive into emotional intelligence in leadership—why EQ matters, and how leaders can use awareness, empathy, and intentional communication to build trust and performance.Kevin and Craig unpack five core EQ skills—empathy, self-awareness, emotional regulation, relationship management, and active listening—with practical phrases, real examples, and takeaways you can use today. They also revisit fresh insights from the latest Gen Z & Millennial workforce survey and explore the difference between intention vs. behaviour in leadership.✨ Please like, share, and subscribe for weekly conversations on coaching, leadership, and marketing!⸻

Fornecedores não são apenas executores de pedidos. Eles são parte essencial da estratégia de qualquer organização. É nesse ponto que entra o SRM (Supplier Relationship Management), um modelo de gestão que transforma o relacionamento com fornecedores em vantagem competitiva. Na prática, o SRM significa segmentar fornecedores, criar indicadores de performance, estabelecer canais de feedback mútuo e, principalmente, construir parcerias de longo prazo. É sair da lógica de negociação pontual e entrar em um modelo colaborativo, onde inovação, confiança e resultados compartilhados fazem parte do jogo. O desafio está em romper barreiras culturais: muitas empresas ainda enxergam o fornecedor apenas como custo. Mas quem já implementou SRM sabe que o impacto vai além da redução de preços. Ele melhora qualidade, fortalece prazos, estimula inovação e gera resiliência em cenários de crise. Esse é o tema do próximo episódio do Café com Comprador. Vamos discutir como aplicar SRM de verdade no dia a dia, os benefícios tangíveis que ele traz e quais são os caminhos para transformar fornecedores em parceiros estratégicos.

Commercial banking runs on relationships, but too often, “gut feel” drives decisions and muddies results. In this episode, Q2's new VP of Product Management, Nick Koutouras, shares how to take the emotion out of relationship management without losing the human touch. We dig into a simple, repeatable operating rhythm—account planning, pricing, measurement, and stakeholder readouts—that builds consistency, confidence, and better outcomes for bankers and leaders alike. Related Links: Nick's LinkedIn: (16) Nicholas Koutouras | LinkedIn [Blog] Commercial Loan and Deposit Pricing Market Update: August 2025 https://hub.q2.com/resources/col/pf/commercial-loan-and-deposit-pricing-market-update-august-2025 [Blog] Commercial Banking Leaders: Becoming a Smarter Bank Requires Smarter Pricing https://hub.q2.com/resources/col/pf/commercial-banking-leaders-becoming-a-smarter-bank-requires-smarter-pricing [Website] Q2 Relationship Pricing and Profitability https://www.q2.com/products/relationship-pricing-and-profitability

In this episode of Building the Billion Dollar Business, host Ray Sclafani reframes what it truly means to engage clients in a modern wealth management practice. He challenges the common misconceptions of client engagement which includes emails, gifts, and review meetings, and instead defines true engagement as emotional, intentional, and rooted in value. Ray outlines three pillars of effective engagement: proactive conversations, customized communication, and meaningful milestone recognition. He emphasizes that real engagement must be embedded into firm culture, not just left to the advisor. Listeners are encouraged to use tools like client journey mapping, achievement reviews, and feedback loops to scale meaningful connections. The episode closes with three reflective coaching questions designed to help advisors evolve their approach and deepen client relationships in a commoditized landscape.Key TakeawaysTrue engagement is emotional, intentional, and value-driven, where clients feel genuinely seen, heard, and understood.Effective engagement is built on three pillars: proactive conversations that anticipate client needs, customized communication that aligns with how each client processes information, and meaningful recognition of personal milestones.It must be embedded into the culture of the entire firm, not dependent on any one advisor, and requires clear systems, roles, and shared ownership to scale.In today's experience-driven world, clients compare their advisors to brands like Amazon, Apple, and Netflix, expecting personalization, speed, and relevance.When done well, client engagement becomes a strategic asset, creating loyalty, increasing referrals, and strengthening cross-generational relationships.Find Ray and the ClientWise Team on the ClientWise website or LinkedIn | Twitter | Instagram | Facebook | YouTubeTo join one of the largest digital communities of financial advisors, visit exchange.clientwise.com.

In this episode, we explore why strong relationship management is essential to successful ITAM. From driving collaboration to enabling meaningful change, we look at how building trust, improving communication, and fostering inclusivity can amplify the impact of your ITAM practice. You'll hear practical ways to develop these soft skills, strengthen partnerships, and navigate today's fast-moving business landscape with confidence.

This week on the Oakley Podcast, host Jeremy Kellett brings in Corey Huey, Kent Childers, and Dustin Eagle from the Oakley recruiting department as the group talks about the company's approach to recruiting and retaining top owner-operators. They cover Oakley's unique benefits—including pay for all miles, weekly settlements, anniversary and referral bonuses, fuel and insurance discounts, and no trailer rental fees—while emphasizing the importance of transparency, relationship-building, and setting clear expectations with recruits. Listeners gain insight into the daily challenges recruiters face, the company's supportive culture, how Oakley's commitment to its drivers sets it apart in the trucking industry, and so much more. Key topics in today's conversation include:Podcast as a Recruiting Tool (1:12)Basics of the Recruiting Call (4:34)Pre-Qualifying and Relationship Building (6:25)Explaining Pay Structure and Incentives (8:38)Anniversary Bonus Program (13:07)Company Culture and Personal Touch (16:23)Financial Benefits and Savings for Owner-Operators (18:12)Referral Bonus Program (20:34)Long-Term Recruiting and Relationship Management (24:37)High Standards and Application Rejection (26:29)Setting Expectations with Recruits (29:22)Recruiters' Multifaceted Roles (32:13)Retention Through Recruiting Process (34:06)Final Thoughts and Takeaways (36:21)Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com.

Bill and Tony discuss the growth and evolution of alternative investments, address liquidity concerns, and emphasize the importance of education in the latest episode of Alternative Allocations. Bill highlights the industry's efforts to make alts more accessible through new product structures and the potential for including private markets in model portfolios and defined contribution plans. Bill Duffy is a Vice President of Alternative Investments for Fidelity Investments. He is responsible for Fidelity's alternative investment platform solutions which enable Fidelity clients access to alternative investment strategies. Bill focuses on developing Fidelity's alternative investment platform strategy, as well as overseeing Fidelity's relationship with leading alternative investment platforms and asset managers. Additionally, Bill educates Fidelity clients and prospects about alternative investment programs available through Fidelity. He is often a featured speaker on alternative investment strategies and trends at industry conferences and events. Prior to Fidelity, Bill worked at Charles Schwab & Co., Inc. where he was Managing Director of Relationship Management, overseeing relationships with over 700 third-party asset managers. He also led product strategy for Schwab's alternative investment platform team. In that role, he also collaborated with industry thought leaders to deliver alternative investment education to thousands of RIAs. Earlier in his career, Bill was an Executive Director at a boutique alternative investment advisory firm, where he was responsible for consulting with RIAs, family offices, and institutional investors on alternative investment strategies including private equity, private credit, real estate, and hedge fund opportunities. Bill is currently Chairman of the Board of Directors for the Institute for Portfolio Alternatives (“IPA”), an industry trade group focused on expanding access to alternative investments strategies and advocating on behalf of the alternative investment industry. Prior to being elected Chair of the Board, he was an active Board member since 2020. Enjoying Alternative Allocations? Please take a moment to rate and review us. Your feedback helps us deliver more insightful episodes on alternative investments! Resources: Bill Duffy | LinkedIn Alternatives by Franklin TempletonTony Davidow, CIMA® | LinkedIn

Sponsors:• ◦ Visit Buildertrend to get a 60-day money-back guarantee on your Buildertrend account• ◦ Marvin Windows and Doors• ◦ Sub-Zero Wolf Cove Showroom PhoenixConnect with Tyler Gibson:https://twobrothersepoxy.comConnect with Brad Leavitt:Website | Instagram | Facebook | Houzz | Pinterest | YouTube

Stan Christensen is an Adjunct Lecturer at Stanford University and host of All Things Negotiation, a series that explores high-stakes decision-making and negotiation with top industry experts. With a unique blend of academic theory and real-world consulting, Stan teaches sales professionals, business leaders, and students how to navigate complex conversations with authenticity, strategic preparation, and long-term relationship management. Drawing from his experiences with the Harvard Negotiation Project and international mediation, Stan helps leaders master persuasion, influence, and collaborative outcomes. SHOW SUMMARYIn this episode of Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by negotiation expert Stan Christensen. They discuss the principles of authentic negotiation, how to prepare for high-stakes conversations, and why long-term relationship management is crucial in sales. Stan shares tactical strategies for navigating difficult conversations, managing emotions, and ensuring fairness in negotiations. Through personal stories and practical advice, this episode is a masterclass in blending integrity with strategy to win in sales negotiations. KEY TAKEAWAYSAuthenticity in Negotiation: Stay true to your word, align your behavior with your values, and build trust.Curiosity Over Assumptions: Be intensely curious about the other party's needs—ask questions and listen deeply.Negotiation is Relationship Management: It's not about a one-time win; it's about managing long-term partnerships.Preparation is Key: Come into negotiations with a clear framework, agenda, and objective criteria.Fairness First: Leading with fairness creates credibility and fosters collaboration.Strategic Pausing: Don't be afraid to pause when negotiations stall—it shows control and resets the tone.Co-Creation Over Confrontation: Invite the other side to collaborate on the outcome for mutually beneficial results.HIGHLIGHT QUOTESBe interested, not interesting.If you're authentic, you have to be true to your word—not only in how you think and what you say, but how you behave.Negotiation is an ongoing relationship where there will be multiple rounds.There's nothing more persuasive than being open to persuasion.Trust the other side to be a co-creator of the process that leads to the outcome.Lead with fairness.

Working across many areas of higher education, Aisha Maddox shares how her genuine curiosity led her to a fulfilling career in prospect development. In this episode, she shares the power of asking questions, the impact of community through APRA, and the many hats she wears as Director of Research and Relationship Management at Rollins College. Resources Mentioned Connect with Aisha: LinkedIn Learn more: Rollins College Advancement Join the Village: APRA Florida | APRA International

In this conversation, Stephen S. interviews Omer and Kimberly Ashkenazi, a couple who have built a successful real estate investment business. They share their journey from their beginnings in real estate to their current focus on creating a passive income portfolio. The discussion covers the importance of time freedom, balancing family and business, prioritizing relationships, and the lessons they've learned along the way. Omer and Kimberly emphasize the significance of having a clear vision and the need for intentionality in both their personal and professional lives.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

In this episode of the Real Estate Pros podcast, Stephen S. interviews Donovan Reese, founder of My Rent Door, discussing the evolution of property management. Donovan shares his journey from building custom street rods to managing properties, emphasizing the importance of emotional intelligence and relationship management in the rental market. He highlights the value of good renters, innovative rent collection strategies, and the lessons learned from his experiences in the industry. The conversation focuses on creating a people-first approach in property management, fostering trust and loyalty with renters, and the future direction of the industry.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Did you know? 1 small business opens every 4 minutes in the US! May is National Small Business Month, and in this episode of G&G we're celebrating the entrepreneurial spirit! Meet our guests: Jacquie Ferentinos, co-owner of the locally owned and operated Bagel Boutique, and Brenna Anderson, VP of Relationship Management for Members 1st Federal Credit Union. In part 3 of our Limited Edition Members 1st series, Jacquie and Brenna sit down with co-hosts Anne and Anne to tell the story of entrepreneurial success and a growing bagel empire—including an incredible financial partner. “We are your people,” says Brenna. “Believe in yourself, take the risk, and we will help you every step of the way.” Other key ingredients? Hard work, relationships, and passion for what you do. “We're sharing stories one bagel at a time,” says Jacquie. Her advice for entrepreneurs: “Do it scared, do it messy, but do it.” Jacquie and Brenna, welcome to the G&G tribe!

Uncertainty is the new normal for the chemical industry, but leaders still need to make smart decisions that drive business forward. Victoria Meyer tackles the critical actions leaders should be taking at the midyear point of 2025, offering strategic advice for operating in volatile markets, maintaining resilient supply chains, and effectively communicating through change. With insights from industry leaders, she highlights the importance of scenario planning, mindful diversification, and strategic cash management while emphasizing the value of strong relationships across the business ecosystem. Victoria also spotlights the upcoming The Chemical Summit in Houston, which centers on leadership through industry transformation, and explores the internal and external moves executives are using to keep their teams focused and adaptive.  Learn more about these topics this week: Midyear Reset: Now is the time to pause, reassess, and recalibrate your business strategies for the rest of 2025 Leading Through Uncertainty: Unpack the specific challenges chemical companies are facing this year Smart leadership moves and the five key actions that drive confident decision-making and resilient operations The power of strategic relationships: why reinforcing existing partnerships and building new ones across the supply chain is more important than ever before Seizing opportunity in change: Learn how industry leaders are preparing for the unexpected Killer Quote: “In times of uncertainty, relationships matter. Businesses and people, and it's people that are inside the businesses, need higher levels of trust and confidence in their partners when we're in these periods of uncertainty.” -Victoria Meyer 00:00 "Chemical Summit: Leadership Through Change" 05:35 "Six Leadership Tactics for Uncertain Times" 07:53 Enhancing Internal and External Communication 12:04 Clarifying Goals and Strengthening Relationships 16:40 Refocusing on Diversified Supply Chains 17:52 Strategic Diversification in Markets 21:57 Strategic Investment and Relationship Management 25:07 Midyear Reset for Leaders  Subscribe to The Chemical Show on YouTube ***Don't miss an episode: Subscribe to The Chemical Show on your favorite podcast player.  ***Like what you hear? Leave a rating and review. ***Want more insights? Sign up for our email list at https://www.thechemicalshow.com 

Discover how workforce development is being redefined from the ground up in this episode of KRA's The Hub. Claudia Cattouse-Regalado, Director of Relationship Management at the Chicago Cook Workforce Partnership, shares her journey from frontline service roles to executive leadership and offers a powerful vision for workforce as a system of mentorship, preparation, and economic transformation. You'll hear how building shared language, aligning service delivery, and elevating real client stories can drive collective impact. Claudia also discusses professional development, leadership resilience, and how to support the next generation of workforce professionals in today's changing landscape.

In this episode, Paul Galloway discusses the importance of strong bank relationships for treasurers. From credit and capital access to strategic advisory services, he explores how share-of-wallet, communication, and scorecards can help companies align with the right banking partners. Why does relationship strength matter, and how can it impact growth initiatives? Tune in to find out. Download or listen to the eBook here

In this episode, Paul Galloway discusses the importance of strong bank relationships for treasurers. From credit and capital access to strategic advisory services, he explores how share-of-wallet, communication, and scorecards can help companies align with the right banking partners. Why does relationship strength matter, and how can it impact growth initiatives? Tune in to find out. Download or listen to the eBook here

Welcome back to the Insurance Leadership Podcast! Alisha Pequeno, Head of Distribution and Broker Partnerships at Zurich North America, joins co-host Ben Markland to share leadership lessons from the carrier side. She discusses building strong partnerships, leading with authenticity, and creating a culture that drives growth. Tune in for practical insights to help you lead, adapt, and build lasting success.

This week on The International Risk Podcast, Dominic Bowen speaks with Jason Costain, one of the UK's leading fraud strategists and the founder of Javloc, a specialist consultancy in financial crime prevention.In this deep-dive episode, they examine the accelerating threat landscape shaped by fraud, artificial intelligence, and the unintended consequences of digital innovation. From real-time payment systems and synthetic identities to the manipulation of consumer psychology and the exploitation of cryptocurrency hype, this conversation uncovers the critical vulnerabilities facing both individuals and institutions.Jason shares hard-won insights from three decades at the forefront of fraud detection and response, including his work building and leading fraud defence teams at NatWest Group. The episode also explores how financial institutions can move beyond reactive measures by embedding biometric security, adaptive limits, and customer training into their fraud strategy — all while dismantling siloed thinking between UX, payments, and risk teams.With real case studies and strategic foresight, this is essential listening for compliance leaders, fraud specialists, regulators, and digital banking innovators.Jason Costain is the founder of Javloc, and previously served as Head of Fraud Strategy and Relationship Management at NatWest Group. His work has shaped fraud defence systems across the UK banking sector, with a focus on AI, scam prevention, big data, and behavioural risk.Hosted by Dominic Bowen, The International Risk Podcast is the go-to platform for senior leaders navigating today's volatile global environment. Dominic is the Head of Strategic Advisory at 2Secure, Europe's leading risk management consulting firm, and has more than 20 years of frontline experience managing complex operations across conflict zones, crisis regions, and boardrooms. As a trusted advisor to multinational corporations, a university lecturer, and an internationally recognised public speaker, Dominic brings unparalleled depth to conversations on enterprise risk management, geopolitical forecasting, and strategic decision-making.Executives looking to understand the forces shaping tomorrow's business risks, and how to turn them into strategic wins, should subscribe now. This episode is essential listening for leaders who refuse to be blindsided by international risk.The International Risk Podcast – Reducing risk by increasing knowledge.Follow us on LinkedIn for all our great updates.Tell us what you liked!

Jeff Johnson Hosts Michael Connaughton and Brad Wright are joined by Jeff Johnson, Senior Vice President of Appleton Partners. Jeff is a member of Appleton's Fixed Income Investment Committee and is responsible for business development and managing strategic institutional client relationships across multiple intermediary and wealth management channels. Prior to joining Appleton in 2009, Jeff was a Senior Vice President of Fidelity Investments where he headed up Relationship Management for the Institutional Wealth Services (IWS) division. Prior to joining IWS, he was National Sales Manager for Fidelity Capital Markets Institutional Fixed Income Group. Jeff has served on the Regional Advisory Committee for the Security Industry and Financial Markets Association, and has been actively involved in the municipal securities business in both capital markets and asset management capacities.   They discuss: ·      Jeff and Appleton's views on the state of the fixed income markets. ·      Macroeconomic factors. ·      Strategic opportunities across fixed income.   And much more.   Contact Jeff: Emai:  jjohnson@appletonpartners.com Website: https://www.appletonpartners.com/

In this episode, the discussion revolves around the varying experiences and challenges faced by former student-athletes, specifically those who went pro versus those who didn't, and their continued engagement with their alma maters. The conversation delves into the significance of the equipment manager in maintaining connections with alumni athletes. The impact of NIL (Name, Image, Likeness) on collegiate sports is thoroughly examined, revealing its potential in revenue generation and the resulting complexities in university fundraising dynamics. Additionally, KC Smurthwaite elaborates on his teaching experiences at Utah State University, emphasizing hands-on, real-world learning for students in journalism and sports reporting. The episode also highlights successful branding and licensing projects, including jersey sales and apparel deals, that aim to enhance fan engagement and drive revenue for athletic programs.KEY TAKEAWAYSExperiences of Former Student-Athletes: The discussion highlights the different challenges faced by former student-athletes, especially those who went pro versus those who didn't, and how they continue engaging with their alma maters.Role of Equipment Managers: The importance of the equipment manager in maintaining strong connections with alumni athletes is emphasized as a key factor in alumni relations.Impact of NIL: The episode delves into the growing influence of NIL (Name, Image, Likeness) in collegiate sports, showcasing its potential for revenue generation while complicating university fundraising efforts.Hands-on Learning in Journalism: KC shares his teaching experiences at Utah State University, focusing on providing real-world, hands-on learning opportunities for students in journalism and sports reporting.Branding and Licensing Success: Successful branding and licensing initiatives, such as jersey sales and apparel deals, are discussed as effective strategies to enhance fan engagement and drive revenue for athletic programs.QUOTES“What does that even mean? We don't have aviation at our school... this person who's probably never played football in their life... was so adamant going, no.”“It's a fun fan experience. You're tapping into nostalgia. It's always a win in market. Emotional heartstrings.”“At athletics admin we speak various campus languages. We speak bookstores. We speak the licensing and marketing. We also speak what Coach says.”“It doesn't really cost that much to create an experience. We have a great game plan and athletics admin. We are working backwards. Let's define success. Let's do quantifiable things and we'll get there.”“What does that even mean? We don't have aviation at our school... this person who's probably never played football in their life... was so adamant going, no.”“It's a fun fan experience. You're tapping into nostalgia. It's always a win in market. Emotional heartstrings.”“It doesn't really cost that much to create an experience. We have a great game plan and athletics admin. We are working backwards. Let's define success. Let's do quantifiable things and we'll get there.”Connect and learn more about KC Smurthwaite.https://www.linkedin.com/in/smurf/If you enjoyed this episode of In the Club Podcast with Club Colors, please leave us a review on your favorite podcasting platform!Club Colors: https://www.clubcolors.com/

Last month I was lucky enough to go to Shared Services & Outsourcing Week America, SSON's largest event attracting over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunity to interview some of the shared services leaders onsite about their career-paths. Over the next few weeks we will be releasing several episodes profiling shared services professionals with different career paths, to hopefully inspire you and demonstrate what a shared services career is all about. On today's podcast we're featuring Kendra Lovitt, Director of Relationship Management and Governance, McKesson GBS and Kiran Mann, CEO, Brar's. They'll be giving insight into what their job entails and the skills you need to hone to work successfully in their roles. If you have any feedback, someone you want to nominate to be profiled or a topic you would love me to cover then please add me on LinkedIn or email me at sally.fletcher@ssonetwork.com.  And of course if you like what you hear and you want to be part of our next Shared Services Week, then the links are below: Shared Services & Outsourcing Week North America. Shared Services & Outsourcing Week Europe.

reaking into the luxury wedding market isn't just about booking high-profile clients or creating jaw-dropping visuals—it's about building genuine connections, showing up with integrity, and making a lasting impression that keeps your name at the top. In this episode, we're sitting down with Josh from Birch Event Design, who's built an iconic brand by focusing on relationships, professionalism, and always showing up “in the green.”We're diving deep into the real stories behind building a reputation in the luxury event world—from navigating influencer partnerships to handling unexpected challenges with grace. Josh shares his insights on why being in the room matters more than just getting the shot, and how creating a positive experience for everyone involved is the key to staying booked and in demand.If you've ever felt stuck—working hard but not seeing the growth you want, or feeling unsure how to approach high-profile opportunities without sacrificing your worth—this episode is for you.

In this episode, Sophy Lu, Digital Integration and Business Relations at Northwell Health, discusses her journey into the healthcare industry and Northwell Health's digital transformation journey. Sophy states that the foundation of their digital transformation began with simplifying the ecosystem and strategically selecting key functions – cloud, data platforms, and EHR – to drive efficiency. She highlights the emergence of digital relationship management as a critical discipline, ensuring a seamless connection between operations, technology, and patient care. Sophy also discusses how Northwell is leveraging AI and generative AI in imaging, precision medicine, and other areas of innovation. Additionally, Sophy introduces Northwell's AI Hub, a dedicated interface designed to empower their workforce with AI-driven capabilities. Take a listen.

Periodically on TRUST ME I KNOW WHAT I'm DOING , we share a SPOTLIGHT conversation and feature brief chats with an individual from the community about a special topic or a unique endeavor. So ok, a while back , I had to think about making a will and living trust, and not to be morose or sad, but  it was a good exercise that forced me to think about things that are family heirlooms, or even the more basic question of what we find precious or beautiful and even enduring?  For a lot of people, tangible things like jewelry come to mind, and it's likely no newsflash that India has a fairly strong heritage and history with jewels and diamonds. Now,  in the 2025 that we live in,  technology is bending the curve and offering alternatives for everyone to be conscious of sustainable affordability, ethical choices, time, and rapidly evolving definitions of elegance and fashionable beauty in almost every corner of every consumer market. So, I was actually really curious to learn more about lab grown jewelry, and it was really great to share a Spotlight conversation with Ricky Vasandani.  Ricky grew up all over the world in a family that successfully scaled a legacy diamond jewellery business over decades. With a background in marketing and entrepreneurship,  and success in both the sports and Food and Beverage domains, he turned his attention to co-found Solitario as an emerging Indian lab grown diamond producer with an expanding domestic and international retail footprint.  In fact, just recently, Solitario finished a round of pre-ipo funding - a solid positioning in a market that's expected to skyrocket in the next few years.  We caught up to talk about his global journey and experiences, about lab-grown jewelry and the storytelling that it deserves when making choices, but I first asked him to share the obvious, which was to tell me more about the jewelry he was currently wearing…

Our words, actions and even our presence can profoundly affect other people, but we often misread the situation or underestimate ourselves. Emotions and cognitive biases often get in the way.Through extensive behavioral research and workplace study, Vanessa Bohns — the Cornell ILR School's Braunstein Family Professor and chair of the organizational behavior department — has developed strategies for us to better observe our influence, reconsider our fear of rejection and sometimes even use our influence more sparingly. Bohns, the author of “You Have More Influence Than You Think,” encourages us to recognize the influence we already possess rather than seeking new ways to gain it.What You'll LearnHow to be more mindful and present in your interactions with othersHow to get better at asking for thingsHow to get better at saying noHow to recognize and harness our influence for good by building stronger relationships and creating more supportive environmentsThe Cornell Keynotes podcast is brought to you by eCornell, which offers more than 200 online certificate programs to help professionals advance their careers and organizations. Learn more in our leadership programs.Did you enjoy this episode of the Cornell Keynotes podcast? Watch the full Keynote. Follow eCornell on Facebook, Instagram, LinkedIn, TikTok, and X.

Welcome to another insightful episode of Accelerate Your Business Growth, hosted by the ever-inspiring Diane Helbig. In today's episode, we have the privilege of diving deep into the world of sales and customer service with our distinguished guest, Lee Salz. As a globally renowned sales management strategist and the CEO of Sales Architects, Lee brings a wealth of knowledge and transformative strategies to help businesses differentiate their sales tactics. We explore concepts like personalized customer service, effective relationship management, and the art of prospecting with a focus on authenticity. Lee also introduces innovative sales theories, such as the 'Sales Crime Theory' and a strategic approach to voicemails that spark interest rather than expecting callbacks. Throughout our conversation, Lee emphasizes the significance of post-sale experiences, highlighting the necessity of making clients feel special, drawing from both professional insights and personal anecdotes. From crafting compelling outbound messages to the importance of a well-structured recap email after discovery meetings, this episode is packed with actionable advice to accelerate your business growth. So, get ready to rethink your sales approach and learn how to truly sell different with insights from our expert guest, Lee Salz. Let's dive in! If you are a small business owner or salesperson who struggles with getting the sales results you are looking for, get your copy of Succeed Without Selling today. Learn the importance of Always Be Curious. Accelerate Your Business Growth is proud to be included on the list of the 45 Best Business Growth Podcasts. Each episode of this podcast provides insights and education around topics that are important to you as a business owner or leader. The content comes from people who are experts in their fields and who are interested in helping you be more successful. Whether it's sales challenges, leadership issues, hiring and talent struggles, marketing, seo, branding, time management, customer service, communication, podcasting, social media, cashflow, or publishing, the best and the brightest join the host, Diane Helbig, for a casual conversation. Discover programs, webinars, services, books, and other podcasts you can tap into for fresh ideas. Be sure to subscribe so you never miss an episode and visit Helbig Enterprises to explore the many ways Diane can help you improve your business outcomes and results. Learn more about your ad choices. Visit megaphone.fm/adchoices

Steve Spiro, known as the Master Connector, is a business automation consultant, speaker, and martial arts expert with a passion for building genuine relationships. Starting his career in advertising and later transitioning into technology, Steve attributes his success to discipline, integrity, and fearlessness cultivated through martial arts. With over 18,000 contacts in his phone and 24,000 LinkedIn connections, Steve hosts the weekly Master Connector Show on LinkedIn Live, inspiring others to step out of their comfort zones and master the art of connection.SHOW SUMMARYIn this episode of Selling from the Heart, Larry Levine and Darrell Amy sit down with Steve Spiro to explore his journey from shy introvert to Master Connector. Steve shares his simple yet effective strategy for building authentic relationships and maintaining a strategic network. He highlights the importance of adding value, leveraging LinkedIn for credibility, and developing long-term connections. The episode challenges listeners to connect with three new people daily in 2025, fostering both personal and professional growth.KEY TAKEAWAYSAuthentic Relationships Matter: Genuine connections are more impactful than simply growing your network numbers. Focus on authenticity, vulnerability, and being others-focused.Strategic Networking: Building a strategic network involves connecting with individuals who align with your values and goals, creating long-term value.Leverage LinkedIn: Use LinkedIn as a platform to establish credibility, share your values, and connect with influential professionals.Value-Driven Interactions: Always aim to add value in your interactions, offering help or connections rather than pitching yourself.Challenge Yourself: Commit to connecting with three new people daily to expand your network and create new opportunities.QUOTES TO REMEMBER"People buy from people they know, like, and trust." — Steve Spiro"To me, selling from the heart is being others-focused, being authentic, and genuinely looking to help." — Steve Spiro"Connection, real human connection, is so important, and it doesn't just happen through building numbers." — Steve Spiro"Don't pitch people; engage and always focus on adding value." — Steve SpiroConnect with Steve SpiroSteve's LinkedIn.Connect with Larry and DarrellDarrell Amy's LinkedInLarry Levine's LinkedInSelling from the Heart websiteADDITIONAL RESOURCES:Explore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast—nominate a visionary CEO at www.culturefromtheheart.com!Order Larry Levine's book, Selling in a Post-Trust World:Get it on Barnes & Noble and access exclusive content!SUBSCRIBE to our YOUTUBE CHANNEL!Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeGet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

The holidays can be a challenging time for empaths, healers, and sensitive individuals. Family gatherings often bring up old relationship patterns and emotional triggers, making it difficult to stay grounded and positive. In this broadcast, I share three transformative tips to help you protect your energy and maintain inner peace, even in the most complex relationships.

Jonathan Gardner is the Principal and Founder of J. Gardner Group, where he leverages decades of expertise in strategic sourcing and relationship management to drive profitability for organizations. His career includes working with global powerhouses like Starbucks and Dell, where he developed an acute understanding of navigating large corporations and fostering long-term partnerships.SHOW SUMMARYIn this episode of the Selling from the Heart podcast, Larry Levine and Darrell Amy sit down with Jonathan Gardner to explore the art of strategic sourcing and relationship management. Drawing on his extensive experience with major brands, Jonathan reveals how sales professionals can establish genuine connections, navigate procurement processes, and avoid becoming just another number on a spreadsheet. He emphasizes the importance of building relationships across all levels of an organization, maintaining a strategic mindset, and engaging consistently for long-term success.KEY TAKEAWAYSBeyond Procurement: Build relationships across multiple departments to avoid relying solely on procurement.Strategic vs. Tactical Sales: Focus on strategic, long-term actions instead of short-term wins.Proactive Engagement: Start building connections before a need arises and nurture them consistently.Perceived Power of Procurement: Procurement's influence is often overestimated, especially when you're an incumbent supplier.Relationship Mapping: Create a "power map" of connections within your target organization to strengthen your approach.Holistic Strategies: Engage procurement as part of a comprehensive sales strategy, not as an obstacle to overcome.QUOTES TO REMEMBER"Don't let yourself become equal." — Jonathan Gardner"Procurement has way, way less power than they want you to think they do." — Jonathan Gardner"Be the octopus. Engage every tentacle of your relationship strategy." — Jonathan Gardner"Treat this as an 'and,' not an 'or.' Engage, engage, engage." — Jonathan Gardner"Avoid assuming. It's easy to think you're being ghosted, but they're probably just busy and rude." — Jonathan GardnerConnect with Jonathan GardnerJonathan's LinkedIn.Connect with Larry and DarrellDarrell Amy's LinkedInLarry Levine's LinkedInSelling from the Heart websiteADDITIONAL RESOURCES:Explore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast—nominate a visionary CEO at www.culturefromtheheart.com!Order Larry Levine's book, Selling in a Post-Trust World:Get it on Barnes & Noble and access exclusive content!SUBSCRIBE to our YOUTUBE CHANNEL!Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeGet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

“If you want to be a customer of choice, it's not going to come down to the contract, it's going to come down to the relationship, even at the individual level.” - Oliver Jones, Director (Procurement) for H&Z Management Consultancy Procurement may be a highly tech-driven function – and growing ever more so by the day – but at its core, the quality of procurement's relationships with internal stakeholders and suppliers ultimately determine their success or failure for the business.  In this episode, Philip Ideson speaks with Oliver Jones, Director (Procurement) for H&Z Management Consultancy, about why the “relationship” part of supplier relationship management (SRM) is vital for procurement's ability to deliver value to the business. He also shares his perspective on how procurement can overcome some of the more common obstacles to creating strong relationships, but why, in the end, it's well worth the effort – for procurement, for suppliers, and for the business in general. They also discuss: How multiple metrics of procurement's success – like risk management, ESG, or value beyond savings – are all tied back to (and dependant on) supplier relationship management Why the ‘center-led' operating model is the optimal framework to enable successful supplier relationship management Best practices for dividing procurement's focus and prioritization among tier 1, tier 2, and tier 3 suppliers Links: Subscribe to This Week in Procurement Oliver Jones on LinkedIn

Please enjoy this encore episode: On this Solution Spotlight, guest Lee Parrish, author and CISO at Newell Brands, joins N2K President Simone Petrella to discuss his book "The Shortest Hour: An Applied Approach to Boardroom Governance of Cyber Security" and security relationship management. Learn more about your ad choices. Visit megaphone.fm/adchoices

When you understand how power dynamics work, you can improve relationships around you immediately. This works at every level of the organization. Learn how to re-balance the power in one-on-one relationships. Maybe you need to give more power to your team members or take some power back. We will examine seven sources of power—from authority and expertise to charisma and knowledge of organizational goals—and learn how to assess and leverage them in your unique work relationships.We'll also explore common workplace politics and how to recognize when it's not just a feeling but a real barrier. With practical insights on handling exclusion, feeling set up to fail, or lacking visibility, you'll learn to shift your mindset and take action. Whether it's building your own authority or helping your leader feel more empowered, this episode offers tools to reclaim control and foster stronger, more balanced connections in your professional life.*****How you speak is how you lead. Want to study this with other leaders? Take a look at www.speakbydesign.com/join. That's our leadership communication program that includes private, group, and self-paced learning for every learning style. Hosted by Ausha. See ausha.co/privacy-policy for more information.

On this Solution Spotlight, guest Lee Parrish, author and CISO at Newell Brands, joins N2K President Simone Petrella to discuss his book "The Shortest Hour: An Applied Approach to Boardroom Governance of Cyber Security" and security relationship management. Learn more about your ad choices. Visit megaphone.fm/adchoices