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2 episodes with ron shevlin
2 episodes with ron shevlin
Traditional financial institutions face mounting pressure from fintech disruptors, big tech companies, and evolving regulatory frameworks. The rise of Banking-as-a-Service (BaaS) platforms, embedded finance solutions, and AI-driven services fundamentally alters how financial products are delivered and consumed. To explore these changes and better understand how banks and credit unions must prepare, we're joined on the Banking Transformed podcast by two leading voices in banking and fintech evolution: Brett King, renowned futurist and bestselling author, and Ron Shevlin, Chief Research Officer at Cornerstone Advisors. Together, we discuss how technological advancements, changing consumer behavior, and market forces are reshaping the future of financial services. The conversation covers the evolution of primary banking relationships, the impact of embedded finance, and how traditional institutions can compete in an increasingly digital marketplace. My guests also offer insights into which organizations are best positioned to succeed in 2025 and beyond.
Welcome to Compound Influence, the podcast that dissects the power players shaping the financial services industry. I'm your host, Tearsheet's Zack Miller, joined by my insightful co-host, Josh Liggett. In today's episode, we're diving deep into the world of financial analysis and influence, focusing on a figure who's been making waves in a unique way: Ron Shevlin. Known for his data-driven approach and sharp insights, Ron has carved out a niche as the "analyst's analyst" in our industry. We'll explore how Ron's methodical, sometimes contrarian views are reshaping conversations in banking and fintech. We'll also draw some interesting comparisons to Jim Cramer, whom we discussed in our previous episode, highlighting the diverse ways influence manifests in our field. Whether you're a seasoned veteran or a rising star in financial services, this episode promises to offer valuable insights into the mechanics of influence and the power of nuanced, data-backed perspectives in our rapidly evolving industry. The big ideas Data-Driven Contrarianism: Ron Shevlin's approach combines deep industry knowledge with a willingness to challenge accepted practices, using data to poke holes in common assumptions about banking and fintech. The Power of "Boring" Finance: In contrast to flashy influencers, Shevlin's "boring" but substantive content resonates strongly with industry professionals, highlighting the value of in-depth, nuanced analysis in financial services. Independence as Influence: Shevlin's perceived independence and resistance to being "influenced" himself lends significant credibility to his opinions and analyses. Niche Expertise in a Massive Market: The financial services industry is so large that influencers like Shevlin can focus on specific niches (like credit unions) and still have substantial impact and reach. B2B Storytelling Through Social Media: The podcast discusses how leaders in fintech and banking are increasingly using platforms like LinkedIn to share behind-the-scenes insights, building trust and connections with potential clients and partners. So, grab your coffee, settle in, and let's unpack the
Another week, another consent order. Welcome back to BaaS Island, where regulators keep throwing more bodies at the problem, hoping something will work. Fintech Business Weekly's Jason Mikula chats with Alex about the latest consent orders for Piermont and Sutton, as the duo debate whether or not “direct” has lost all meaning. Is it possible to really go “direct” from a fintech company to a bank without middleware? Too much regulatory authority has pushed banks away from doing everything except for technology, so in what form do regulators really want BaaS to survive in this current climate? Then, the guys debate whether or not 15% of American households actually use Chime. According to Ron Shevlin's latest article for Forbes, Chime is poised to IPO with 38 million customers, on par with the likes of Wells Fargo. Does the math… math? Because the math certainly seems to be generous math… Meanwhile, states want to protect their residents from out-of-state banks charging interest rates above state usury caps. Sure, it sounds like a good thing, but is it actually a good thing for consumers? And later, Alex and Simon talk about the misuse of the FDIC logo and the uptick in fintech Twitter trolls. Why can't we all just get along? Or at the very least, why can't we all just say nasty things on Twitter without the protection of an anonymous handle? 01: 45 – BaaS Island 22:15 – Chime 42:27 – Trade Groups vs. Colorado 53:30 – Misusing the FDIC Logo and Debating with Twitter Trolls Sign up for Alex's Fintech Takes newsletter for the latest insightful analysis on fintech trends, along with a heaping pile of pop culture references and copious footnotes. Every Monday and Thursday: https://workweek.com/brand/fintech-takes/ And for more exclusive insider content, don't forget to check out my YouTube page. Follow Jason: Newsletter: https://fintechbusinessweekly.substack.com/ LinkedIn: https://www.linkedin.com/in/jasonmikula/ Follow Alex: YouTube: https://www.youtube.com/channel/UCJgfH47QEwbQmkQlz1V9rQA/videos LinkedIn: https://www.linkedin.com/in/alexhjohnson Twitter: https://www.twitter.com/AlexH_Johnson
Join Ron Shevlin, Chief Research Officer at Cornerstone Advisors, and Brian Love, Head of Banking and Fintech at Travillian, as they navigate the critical challenge of talent acquisition in the banking industry. Highlighting the demand for fresh skills, especially in technology and innovation, amidst industry evolution, Ron underscores the vital role of strategic alignment and innovation in fostering growth. He also explores the intriguing possibility of Chief Information or Chief Innovation Officers ascending to CEO roles, offering a glimpse into the future of banking leadership.
Ron Shevlin of Cornerstone Advisors brings clarity to a convoluted space where both credit unions and fintechs fight for relevance.
In this Talking Success episode, we get to be a part of a captivating conversation between Darren Franks and Ron Shevlin, two luminaries in the realms of finance and technology. Their discussion delves deep into the dynamic landscape of financial technology (FinTech), providing invaluable insights into its evolution, challenges, and future trajectory.Highlights:
Amazing accelerator or threat to humanity? Discussions around artificial intelligence (AI) span the full gamut. Ron Shevlin of Cornerstone Advisors joins the podcast to break down what brands can really expect as AI become part of the daily lives of knowledge workersThanks for listening! Follow us on Twitter and Instagram or find us on Facebook.
This week we sit down with Ron Shevlin, Chief Research Officer with Cornerstone Advisors. Ron is a sought-after speaker, writer, and consultant who works at the intersection of banking and fintech. He is also a senior contributor at Forbes, where he writes a popular column called "FinTech Snark Tanks." We talk with Ron about Artificial Intelligence's role in changing the future landscape of community banking… and what community banks should do about it today! The views, information, or opinions expressed during this show are solely those of the participants involved and do not necessarily represent those of SouthState Bank and its employees SouthState Bank, N.A. - Member FDIC
In this episode of Banking Transformed, we delve into the world of generative AI with Ron Shevlin, Chief Research Officer at Cornerstone Advisors. As data continues to be the foundation of AI applications, we explore the potential of generative AI in financial services, as well as the practical realities and limitations financial institutions need to consider. Moreover, we touch on the competitive and regulatory landscape and how financial leaders can navigate it when adopting generative AI solutions. In the crystal ball segment of our discussion, Ron shares his vision for the future of generative AI in the financial sector and provides valuable insights into what financial leaders must be doing today to prepare for the AI-powered tomorrow.
We first look at what generative AI is and how it differs from other types of AI and technology such as machine learning. We then look at the ways in which banks and fintech companies can deploy AI tools and the business use case for banks and fintechs considering the addition of chatbots, including how chatbots differ from voice response units. Our discussion considers the potential purposes for which banks and fintechs can use chatbots and the potential benefits to employees and customers. It also considers the potential legal risks in using chatbots for certain purposes such as in connection with deposit accounts, credit products, or consumer complaints. We also look at the potential for more sophisticated use of AI in trend and sentiment analysis. We conclude by looking at how the use of generative AI and chatbots may develop in the future and the regulatory environment these technologies may face. Alan Kaplinsky, Senior Counsel in Ballard Spahr's Consumer Financial Services Group, hosts the conversation.
This Special Episode is a cross-post from the Consumer Finance Monitor Podcast. Reggie Young, Ron Shevlin, and Alan Kaplinsky share their insights on the risks and benefits of AI and chatbots, as well as how fintechs should think about practically implementing them.
In This Episode This week Brett King and JP Nicols are joined by the infamous Ron Shevlin, Chief Research Officer at Cornerstone Advisors and Forbes' Author of Fintech Snark Tank. Listen as they talk about Ron's latest Forbes articles that have created some buzz! From The Checking Account War Is Over (And The Fintechs Have Won) to The Banking Crisis Has Only Just Begun, they have lots to discuss before they get into what banks need — is it Innovation or is it Invention or Just Growth? Then Greg Palmer host of Provoke.fm's Finovate podcast begins his FinovateSpring Best of Show winner spotlight series with a conversation on the future of biometric payments with Deepak Jain, Founder & CEO, Wink. Additional best of show interviews can be found on provoke.fm/show/finovate https://www.youtube.com/watch?v=-XZUToGk7Q0
On this episode, Al Dominick and Steve Williams give an unfiltered look at what's next for financial institutions during a time of rising rates, economic uncertainty, and fast-changing technology. You'll get the duo's straight talk on: Why historic Fed rate hikes call for long-term strategic planning, not knee-jerk reactions How to retain top talent and maintain an innovative, entrepreneurial culture Why recent stumbles by fintech and Big Tech prove banks have an edge after all What the PacWest and Bank of California merger signals about the future of M&A Along the way, they shout out resident fintech guru Ron Shevlin for his savvy Apple Card analysis and share their buzzworthy reading list for staying ahead of the curve. Al and Steve are here to get you up to speed on what really matters for the future of banking. Subscribe to Plugged In for the latest in banking, fintech, and more!
In this episode, NJBankers President and CEO, Mike Affuso, sits down with Ron Shevlin, Chief Research Officer at Cornerstone Advisors to discuss changing #consumer behaviors, #fintech's impact on the future of banking, banking as a service, #AI, and more.
On this week's show with special guest Ron Shevlin we discussed big fintech news from First Citizens Bank, Early Warning (Paze), Apple, big banks vs small banks, the FDIC, venture capital, Binance, HM Treasury and more.
An uncertain economy, combined with technological advances, increased customer expectations, and new competition will force banks to reimagine business models and rethink how financial services are delivered. More than ever, banks and credit unions must find ways to meet customer's individual needs at speed and scale. Continuous digital transformation is required across entire organizations. I am excited to have my friend, Ron Shevlin, Chief Research Officer at Cornerstone Advisors and Senior Contributor to Forbes on the Banking Transformed podcast. We will be discussing how banks and credit unions must respond to the major opportunities and threats facing financial institutions today. Follow us on YouTube to view the video versions of these interviews: youtube.com/c/BankingTransformedPodcast. This Episode of Banking Transformed is sponsored by FIS How do you find your feet on ground that's constantly shifting? You have to read The Global Innovation Report from our partners at FIS. From embedded finance and ESG to crypto, decentralized finance and the metaverse, FIS pinpoints the trends you need to watch – and explains how innovation can give you an advantage, in good times and bad. Discover how the latest innovations could affect your business. Explore the research today by visiting www.fisglobal.com/global-innovation-report FIS. Advancing the way the world pays banks and invests.
In This Episode Rising competition, changing customer expectations, and the fight for talent are top of mind these days. With possible regulatory changes and economic fluctuations, it's essential that banks remain focused and agile. Brett King, Jason Henrichs, James White, Banking Industry Principal, Total Expert, and Ron Shevlin, Chief Research Officer, Cornerstone Advisors and Forbes' Fintech Snark Tank author engage in a lively discussion on the value of agility in banking. Tomorrow's winners will be proactive, finding innovative ways to remain nimble, to make sure that their financial institution stays on the right track. Then meet Breaking Banks' newest sister podcast, Breaking Banks Asia Pacific and host Rachel Williamson as she looks at open banking in India. Open banking is opening the door for millions of people to take part in the formal banking sector, be it an individual opening a bank account or a small business getting a loan. Rachel and Smita Aggarwal, Global Investments Advisor, Flourish Ventures, with 30+ years experience as a banker with some of India's biggest banks, discuss how new business models are being built in a region of empowered citizens who are more data rich than economically rich. #opportunity #financialinclusion https://youtu.be/YSmJ4r_xl3g
On today's show with Todd Anderson and special guest Nicole Casperson we discussed big fintech news from Stripe, Zelle®, Silvergate Bank, Farmington State Bank, Amazon, Foro, Ron Shevlin, French Hill, Gemini, Bolt and more.
It was a really fun first episode to start the year. Ron Shevlin from Cornerstone Advisors had a lot of great thoughts and insights to share and we covered a lot of ground. Ron talked about the strategic imperative for community banks and had a number of very clear action items banks can take to have more success in the coming years. A few areas we discussed: 1. Financial products vs. services 2. The re-thinking of and opportunity in what defines a bank's community 3. How banks can learn a lot from the health care industry 4. What he would do as a new bank CEO 5. What it means to really build a capability of partnership 6. How to attract more digital and younger talent into banking If you are in financial services or fintech, this is an episode you will absolutely enjoy to kick of 2023. Happy New Year, Operate listeners! And thanks to sponsor, BankTech Ventures!
It's an epic episode as Breaking Banks kicks off its 10th year. This week we offer you a megamix and extended play as Jason Henrichs, Brett King and JP Nicols chat with 10 industry all-stars about what is next in financial services. Big predictions from big names! Henri Arslanian, David Birch, Leda Glyptis, Theo Lau, Liz Lumley, Jim Marous, Ron Shevlin, Paolo Sironi, Chris Skinner and Mary Wisniewski. Cheers to 2023!! https://youtu.be/A73dCMkoPYA
Do financial institutions still need branches? Is digital transformation more of a cultural shift than a technological shift? According to one industry insider, the answer to both questions is no.In this episode of The Digital Banking Podcast, host Josh DeTar welcomed Ron Shevlin, the Chief Research Officer at Cornerstone Advisors. Shevlin and DeTar explored the world of fintech and tech trends in banking. They also discussed the digital transformation of FIs and what's going on in banking in this context.
While crypto craters, the business of banking continues to grow. Plugged In's Al Dominick is joined in studio by Ron Shevlin, the Chief Research Officer at Cornerstone Advisors. The two discuss how and where to accelerate banks' digital capabilities with the tech community's support. Al gets Ron to reveal why he remains so bullish on the concept of Buy Now, Pay Later...why he believes "geography is dead" for community banks...and how Ron rationalizes embedded fintech vs embedded finance.
Matt and Reggie interview Ron Shevlin, Chief Research Officer at Cornerstone Advisors, Senior Contributor at Forbes, and Fintech Snark Tank writer. They discuss the evolution of fintech, the regulatory environment for fintech, and checking account potential for various fintech players.
Techcrunch reports fintech accounted for 21% of all venture capital dollars raised in 2021. When things go up, they also have a Newtonian way of coming down. The same article says that 10% of all layoffs in Q2 came from the fintech sector. Neobanks such as Chime, Nubank, Klarna and Revolut were rocketships that now have pulled IPOs and taken massive valuation haircuts. Does this signal the end of neobanking? Ron Shevlin, Chris Skinner and Jason Henrichs debate what's next for the neos. In the second half, Amber Buker, former partner at Alloy Labs where she led strategic insights, decided a global economic meltdown was the perfect time to start, wait for it, a neobank. Tune in to hear it isn't crazy as it sounds. She even convinced Alloy Labs Alchemist fund to invest. That's both a disclosure and vote of confidence. This week on Breaking Banks - is it the end or the end of an era? https://www.youtube.com/watch?v=TRREcQRMxqQ
Our expert hosts, David M. Brear and Sim Rai, are joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week. This week's guests include: Ron Shevlin, Chief Research Officer, Cornerstone Advisors Tayga Baltacıoğlu, CEO, Debite Douglas Soltys, Editor-in-Chief, BetaKit With soundclips form: Antony Stephen, CEO, Barclays Partner Finance David Cunningham, Chief Commercial Officer, Lextego We cover the following stories from the fintech and financial services space: Brex drops tens of thousands of small business customers as Silicon Valley adjusts to new reality - 5:40 UK outlines plans to tighten ‘buy now pay later' rules - 14:50 Canada's Wealthsimple becomes the latest fintech to cut staff - 31:35 Deutsche Bank staff forced to install app that tracks messages - 44:45 Stripe to launch new bank transfer proposition in UK and EU to take away "operational pain” - 48:40 The phoney 'fintech revolution' is eating itself - 49:55 Irish banks get green light for payments app - 51:34 Internet Explorer is being hilariously serenaded after 27 long years of browsing history - 53:55 This episode is sponsored by FullCircl You're under pressure on multiple fronts – demanding customers, competitors making a grab for market share, regulatory scrutiny, and high cost-to-serve. So, what to do? Whether you're a bank or financial services company, future-ready transformation can only be achieved by implementing a holistic Customer Lifecycle Intelligence (CLI) strategy. This new whitepaper explores how CLI will help you find the right customers, onboard them faster, and keep them for life. Check out the whitepaper here (https://info.fullcircl.com/unlocking-the-customer-lifecycle-intelligence-advantage)! Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. It's hosted by a rotation of 11:FS experts including David M. Brear, Simon Taylor, Jason Bates and Gwera Kiwana, as well as a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking. If you enjoyed this episode, don't forget to subscribe and please leave a review Follow us on Twitter: @fintechinsiders where you can ask the hosts questions, or email podcasts@11fs.com! Special Guests: Antony Stephen, Dave Cunningham, Douglas Soltys, Ron Shevlin, and Tayga Baltacıoğlu.
The banking industry has a once-in-a-generation opportunity to transform legacy business models to become more competitive and more resilient during economic downturns. By integrating data, analytics, advanced technologies, automation, and an upskilled workforce, banks and credit unions can become more future-ready and agile in a crisis. These firms will also be able to take advantage of unique marketplace opportunities. I am fortunate to be joined on the Banking Transformed podcast once again by Ron Shevlin, Chief Research Officer at Cornerstone Advisors. We discuss strategies and tactics financial institutions must take today to become more prepared for any economic environment. This episode of Banking Transformed is sponsored by mParticle. mParticle believes that better decisions start with better data. Cleanse, visualize, and connect your customer data from any source or system to any API. Better data, better decisions, better outcomes. Visit mparticle.com for more.
Banking as a Service (BaaS) is too often seen as a threat by traditional banking institutions. In reality, it's an opportunity — it's a new channel for banks to deliver more services and better customer experience. And the banks who realize this stand to win big. So says Ron Shevlin, Chief Research Officer at Cornerstone Advisors, who joins the show today to discuss the many opportunities BaaS offers brands and banks alike. Join us as we discuss: What's behind the meteoric rise of BaaS The opportunities BaaS provides The intersection of BaaS and embedded finance To ensure that you never miss an episode of Payments Innovation, subscribe on Apple Podcasts, Spotify, or here and don't forget to check out our YouTube! Until next time!
Service is in banking's soul. It's a core part of driving growth. However, recent history in banking, especially fintech innovation, raises an important question: With fintechs winning so many new customers, does product innovation mean banking organizations can no longer depend on service to compensate for a commoditized product offering? Joe Welu is joined by Ron Shevlin to answer, is customer experience dead?
Service is in banking's soul. It's a core part of driving growth. However, recent history in banking, especially fintech innovation, raises an important question: With fintechs winning so many new customers, does product innovation mean banking organizations can no longer depend on service to compensate for a commoditized product offering? Joe Welu is joined by Ron Shevlin to answer, is customer experience dead?
What is a DAO? Brett King kicks things off this week by interviewing Marcello Mari, CEO, SingularityDAO. DAOs (Distributed Autonomous Organizations) are gaining traction as the industry looks at company mechanisms and operations and tries to heavily automate them in the blockchain and crypto world, Think of corporations as elements of computer code built from the ground up vs. prior classification as legal institution and you are on your way. Then, host Jason Henrichs squares off with Kate Fitzgerald, Senior Editor, Payments, American Banker and Ron Shevlin, Chief Research Officer, Cornerstone Advisors and Forbes Contributing Editor about Fraud & Friction and PayPal's recent admission of 4.5 million bogus accounts sitting on their books. With fraud on the rise, listen as the panel discusses the role of marketing incentivizing account growth, bots, synthetic accounts, and handmade fraud. Are SuperApps a solution? https://www.youtube.com/watch?v=kCqVjUCyEtg
Everyone is talking about CHUCK. But who or what is CHUCK? CHUCK is none other than the newest payment method collaboratively developed by a consortium of community banks, for community banks, mid-sized institutions and credit unions, yes, credit unions! Listen as Amber Buker speaks with DJ Seeterlin, CIO, Chesapeake Bank and Julie Thurlow, CEO, Reading Cooperative Bank, two stakeholders who had a hand in creating CHUCK, and Ron Shevlin, Chief Research Officer, Cornerstone Advisors, as they introduce CHUCK to the banking market. Community banks want a more active role in P2P, CHUCK will allow just that! P2P is the first use case, other solutions planned, and CHUCK comes with a light lift and economic feasibility for adoptive banks. It's not a winner take all situation with other payment networks. Customers benefit from more choice and bank reach will help to cover the digital divide. Use CHUCK through your trusted bank app and connect to a variety of disparate payment systems -- no need to worry about shadow balances. fintech wallets or payment rails. Get your bank back into the payment ecosystem and help customers get a clearer understanding of money in accounts and apps. Nice to meet you CHUCK! https://www.youtube.com/watch?v=xDgOaEzn7IM
Our expert hosts, Ross Gallagher and Gwera Kiwana, are joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week. This week's guests are: Ron Shevlin, Chief Research Officer, Cornerstone Advisors Eric Johansson, Tech Editor, Verdict Paddy O'Neil, Country Manager UK, Spendesk With soundclips from: Michael Hershfield, Founder and CEO, Accrue Savings We cover the following stories from the fintech and financial services space: Amazon to continue accepting Visa credit cards in UK as it bids to resolve payment dispute - 5:10 JP Morgan plots ‘astonishing' $12bn tech spend to beat fintechs - 17:00 Spendesk is the fifth French startup to reach unicorn status this month - 31:30 Accrue Savings raises $25m to offer consumers “a responsible” purchasing option - 41:10 Ghanaian fintech Float raises $17M seed to power cash flow for commerce in Africa - 51:10 No “convincing case” for Central Bank Digital Currencies, says Lords committee - 52:45 Bolt becomes decacorn with $335 million funding round - 54:35 Selfridges becomes world's first retailer to sell NFTs over the counter - 56:05 This episode is sponsored by Primer. Primer is the world's first automation platform for payments. With Primer, merchants and developers have all the underlying infrastructure and "lego blocks" they need to build the best buying experiences for their customers. Learn more and book a demo at primer.io (https://primer.io/?utm_source=11fs&utm_medium=referral&utm_campaign=fintech_insider_) This episode is sponsored by Fintech Meetup. Join Fintech Meetup, the world's largest fintech meetings-only event! That's right - no speakers or content….just 30,000+ double opt-in online meetings that result in Deals, Partnerships and Funding. Meet 3,000+ participants from Fintechs, Banks, Credit Unions, Community Banks, Investors, Networks, Solution Providers, Tech cos, Retailers & Merchants and many others! Online, March 22-24. Learn More & Get Your Ticket (https://fintechmeetup.com/) Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor and Jason Bates, who are joined by a range of brilliant guests. We cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking. If you enjoyed this episode, don't forget to subscribe and please leave a review Follow us on Twitter: www.twitter.com/fintechinsiders where you can ask the hosts questions, alternatively email podcasts@11fs.com! Special Guests: Eric Johansson, Paddy O'Neill, and Ron Shevlin.
This week on the News Show we discussed big news from SoFi, NYDIG, Ron Shevlin, JPMorgan Chase & Co., Crypto.com, Meta, Coinbase, Truist, Russia and more.Connect with Fintech One-on-One: Tweet me @PeterRenton Connect with me on LinkedIn Find previous Fintech One-on-One episodes
We're back! Season five of our humble podcast kicks off with a snark as Pål Krogdahl and Ville Sintu got to talk to one of the continuously top ranked Fintech voices in the world: Ron Shevlin
For industries that embrace it, cryptocurrency can create efficiencies—both economic and operational. Why do some still resist it, and are they wise to stay away? Ron Shevlin—author, Forbes contributor, and director of research for Cornerstone Advisors—breaks it all down for host Barry Ross on today's episode.
Another fast-paced #fintech news show today with Todd Anderson and Bo Brustkern. We covered the big stories of week discussing NYDIG, Anchorage Digital, MoneyLion, Even Financial, Asenso Finance, ConsenSys, Mastercard, Thirty Five Ventures, Coinbase and the 2022 predictions from Ron Shevlin.Connect with Fintech One-on-One: Tweet me @PeterRenton Connect with me on LinkedIn Find previous Fintech One-on-One episodes
Today, Host, Entrepreneur and Author Brett King sits on the other side of the Breaking Banks microphone and discusses his latest book, The Rise of Technosocialism: How Inequality, AI and Climate Will Usher in a New World which is co-authored with Dr. Richard Petty, Policy Advisor, Entrepreneur and awarded Academic with guest hosts Amber Buker and Ron Shevlin, author of Fintech Snark Tank, Forbes. The 21st century is going to be the most disruptive, contentious period humanity has ever lived through. It will challenge our most sacred ideologies around politics, economics and social constructs. It will force humanity to adapt in ways we can't yet imagine. Brett King, Futurist once dubbed the King of Disruption, talks about 4 possible futures, three futures chaotic and divisive, with one possible outcome, Technosocialism, an inclusive, planned and emerging society where broad prosperity is possible. Listen to this provocative interview. Humanity is at it's best when we work together!Food for thought this Thanksgiving! https://youtu.be/UughdQMjgo4
Our expert hosts, Benjamin Ensor and Gwera Kiwana, are joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week. This week's guests include: Ron Shevlin, Director of Research, Cornerstone Advisors Emily Nicolle, Fintech Correspondent, Financial News Kate Drew, Director of Research, CCG Catalyst We cover the following stories from the fintech and financial services space: Google Is Scrapping its Plan to Offer Bank Accounts to Users 3:05 Monzo withdraws US banking licence application 15:21 Alloy raises $100 million at a $1.35 billion valuation to help banks and fintechs fight fraud with its API-based platform 27:27 Starling to launch banking-as-a-service package in Europe 36:50 AI-based mortgage overpayment app Sprive launches 47:40 Fintech firm Upgrade is getting into buy now, pay later with short-term installment loans 49:00 NatWest acquires pocket money app RoosterMoney 50:14 11:FS shares a boat with James Bond 51:50 This episode is sponsored by Temenos. Temenos is the world leader in banking software, serving over 3,000 financial institutions. SCALE 2021 is Temenos' dedicated, virtual developer event, including: insights from industry leaders on current technology trends and how they impact banking; customer presentations; product demonstrations and road-map sessions and opportunities to speak with Temenos experts. Whether you're a developer, consultant or business user, discover the latest technology opportunities and how this can help you deliver bigger, better, faster. Register to attend here. (https://tem.mn/3jYLZlm) This episode is sponsored by LetsDeel. There's a better way to hire internationally, and it starts with Deel. Everything from contract creation, record keeping, payments, and full-time employment is all in one place for teams all over the world. Companies anywhere can hire compliantly everywhere thanks to Deel. It's payroll and compliance built for today's worldwide workforce. To learn more, visit letsdeel/11fs (https://www.letsdeel.com/11fs), and redeem an exclusive offer of 3 months free when you hire a contractor and 20% for your first year when you hire an employee. This episode is sponsored by Blueshift Customers expect more from their digital experience and their personal finance is no exception. Blueshift empowers fintech and financial institutions to create secure customer profiles and intentional, relevant experiences for customers. Whether in app, on site, in branch, or anywhere else, Blueshift's SmartHub CDP helps brands like Lending Tree and ClearScore turn data into personalized experiences that increase retention, satisfaction, and revenue. Learn more about the Blueshift at blueshift.com/11fs. Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking. If you enjoyed this episode, don't forget to subscribe and please leave a review Follow us on Twitter: www.twitter.com/fintechinsiders where you can ask the hosts questions, alternatively email podcasts@11fs.com! Special Guests: Emily Nicolle, Kate Drew, and Ron Shevlin.
I'm fortunate to travel the world talking about fintech, banking, regulation and innovation. MX is one of my favorite groups to speak for and not because it usually means a trip to a Utah ski resort, but because of the energy they put into creating an agenda and curating a set of speakers that goes well beyond a trade show or user group. This year's Money Experience was no different. The theme: experiences that power how the world connects, moves, and interacts with money.I did my part to mix things up. Rather than moderating the Great Debate between Ron Shevlin and Jim Marous, the gloves came off and I get to officiate the first ever Fintech Fight Club! After this message, listen to Ron and Jim duke it out. This is just the beginning. Tweet us who you would like to see enter the ring.For more thought provoking content, stay on post-fight club for an engaging interview with Paul Taylor, Thought Machine, about latest news and core replacements here and abroad. https://youtu.be/Z2UPpdkHTPA
Recently, I had the opportunity to join Ron Shevlin in a unique debate on the future of financial services. Refereed by Jason Henrichs, the CEO at Alloy Labs Alliance, this debate was done in the style of championship title fight, complete with silk robes, a debate timer and an enthusiastic audience that attended the MX Money Experience Summit at the Snowbird Resort in Utah. We debated the future of fintech and challenger banks, current digital banking trends, challenges in the marketplace, and the ‘hottest topics' in banking today. I am fortunate to have Ron Shevlin: Director of Research at Cornerstone Advisors on the Banking Transformed podcast. We do a recap of the debate and share insights we did not have time for during the actual event. View the Future of Money Experiences debate This Episode of Banking Transformed is Sponsored by Microsoft: See how Microsoft can help to unlock new opportunities at speed through innovative business models, deliver differentiated customer experiences across channels, products and services, and redefine new ways of working. More at Microsoft.com/financialservices This Episode of Banking Transformed is sponsored by FIS. The way we move money is changing. We want to send money in real-time—to the other side of the world. We want everything in one place, integrated, seamless and on our devices. Embedded, fast, standardized, frictionless and secure. These are our Financial Futures. The Financial Futures podcast by FIS explores the challenges presented by the pandemic. Is the world's technology up to the challenge? Are we? FIS. Advancing the way the world pays banks and invests. More at: https://feeds.transistor.fm/financial-futures
Eoin Fitzgerald and Pete Townsend unpack the shiny new $24bn valuation for Chime in the context of the American neobank landscape, Ron Shevlin's concept of neobank-driven deposit displacement through the lens of Bank of America, Facebook's relaunch of their crypto project, the potential impact of Amazon hiring a crypto lead, the LendingClub turnaround and a sampling of Lex Sokolin's poetic fintech prose. MAIN STORIES COVERED: Chime's Big Raise Chime raises $750 million, earns big jump in valuation as another fintech moves closer to IPO (CNBC, 13-Aug-21) Bank of America and Deposit Displacement Bank Of America is losing its grip on millennials as fintechs reinvent the checking account (Ron Shevlin in Forbes, 16-Aug-21) Facebook's Wallet Relaunch Will Facebook's Relaunched Digital Wallet [Novi] Alter the Future of Payments? (The Financial Brand, 24-Aug-21) Amazon's Crypto Journey Beyond the rumors: Amazon's likely direction in crypto (American Banker, 30-Jul-21) Lending Club Turnaround Buying a bank turned LendingClub around. Now the fintech industry is watching (Protocol, 16-Aug-21) HONORABLE MENTIONS: Creating, Transacting, and Storing Value in the Financial Metaverse of NFTs, DAOs, and DeFi (Lex Sokolin, Fintech Blueprint, 23-Aug-21) Walmart is looking for a crypto product lead (The Block (via Arca) 15-Aug-21) LINKS: Leave a review and subscribe on Podchaser | Apple Podcasts | Spotify | Google | Overcast Check out our MoneyNeverSleeps website Subscribe to our newsletter on Substack Follow us on Twitter Podcast | Twitter Pete | Twitter Eoin Get in touch at info@moneyneversleeps.ie --- Support this podcast: https://anchor.fm/moneyneversleeps/support
Our expert hosts,David Brear and Gwera Kiwana, are joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week. This week's guests include: Mike Kelly, CEO and founder of Curl, Stateless Group and formerly Product Lead for VPR at Open Banking Ron Shevlin, Director of Research, Cornerstone Advisors We cover the following stories from the fintech and financial services space: Square to buy Australia's Afterpay in $29 billion deal 4:36 CMA mandates ‘Sweeping' in big win for UK Open Banking 21:01 Kuda, the African challenger bank, raises $55M at a $500M valuation 37:20 Rapyd raises $300M on $8.75B valuation as fintech-as-a-service continues to boom 47:16 Snoop raises £15 million to fund international expansion 1:01:20 Element Ventures bags $130 million for B2B fintech fund 1:03:23 Robinhood spikes 65%, halted for volatility 1:04:15 Private jets are so last year: John Collison is buying an airport 1:06:00 This episode is sponsored by WaveMaker. This podcast is sponsored by WaveMaker, the industry's most open, API-driven low-code platform for hyper-accelerating embedded finance applications. Are APIs alone enough to broaden and scale your market adoption? Do you need customers to go live faster? How about self-serve capability in your partners' and customers' hands to build and customize their web and mobile experiences? WaveMaker delivers a rich drag-and-drop visual studio that fintechs, brands, and financial institutions use for rapidly composing serious banking and financial services apps. Pro and citizen developers can easily consume your APIs and build in a WYSIWYG, enterprise-grade environment; leverage custom pre-built components with APIs, logic, and UI; or even build out complete embedded finance journeys that customers can extend or customize. The possibilities are endless. Visit www.wavemaker.com (https://www.wavemaker.com/banking-financial-services/?utm_source=FinIn&utm_medium=podcast1&utm_campaign=11fs) today. This episode is sponsored by Temenos. Temenos is the world's leader in banking software, helping over 3,000 banks serve over 1.2 billion people. Our purpose is to make banking better. Together with our community, we make banks more successful, individuals better banked, and society better served. With our software banks can create more human digital experiences, hyper-efficient business models, and transform their back-office. Our clients are the highest performing banks with cost-income ratios which are twice better than the industry average. Learn more at Temenos.com. (https://go.temenos.com/11fs) This episode is sponsored by Blueshift. Customers expect more from their digital experience and their personal finance is no exception. Blueshift empowers fintech and financial institutions to create secure customer profiles and intentional, relevant experiences for customers. Whether in app, on site, in branch, or anywhere else, Blueshift's SmartHub CDP helps brands like Lending Tree and ClearScore turn data into personalized experiences that increase retention, satisfaction, and revenue. Learn more about the Blueshift at blueshift.com (blueshift.com/11fs). Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking. If you enjoyed this episode, don't forget to subscribe and please leave a review Follow us on Twitter: www.twitter.com/fintechinsiders where you can ask the hosts questions, alternatively email podcasts@11fs.com! Special Guests: Mike Kelly and Ron Shevlin.
In this Money Talks segment, Eoin Fitzgerald and Pete Townsend start with their insights on what Stripe's latest product could mean for their long-term plan, then they think through the next media flywheel with Netflix finally getting into merch, before heading south to Miami for the outtakes from Bitcoin 2021. MoneyNeverSleeps is sponsored by PAT Fintech, the training partner that demystifies fintech and digital finance for financial services professionals. MAIN STORIES WE COVERED: Stripe goes beyond payments with Stripe Identity (TechCrunch, 14-Jun-21) Overdue - Netflix does merch - the flywheel is spinning (Scott Galloway on Twitter, 11-Jun-21) Thousands of bitcoin believers descended on Miami to party and preach the gospel of ‘HODL' (CNBC, 7-Jun-21) 5 Weirdest Moments at the Bitcoin 2021 Conference in Miami (Decrypt, 6-Jun-21) OTHER POINTS OF INTEREST: Stripe: Thinking Like a Civilization (The Generalist, 13-Jun-21) The Flywheel (Hubspot Blog) When Will Amazon Offer a Checking Account? (Ron Shevlin in Forbes, 14-Jun-21) Pipit Global's crowdfunding campaign on Spark Crowdfunding - last few days! LINKS: Leave a review and subscribe on Podchaser| Apple Podcasts | Spotify| Google| Overcast Check out our MoneyNeverSleeps website Subscribe to our newsletter on Substack Follow us on Twitter Podcast| Twitter Pete| Twitter Eoin Get in touch at info@moneyneversleeps.ie --- Support this podcast: https://anchor.fm/moneyneversleeps/support
The last year wasn't what anyone expected, but plenty of good things came out of the chaos of the pandemic. Here at Banking on Digital Growth, the silver lining comes in the form of 100 episodes. And it wouldn't be possible without you. To celebrate, I've curated the key insights from the top 10 episodes — picked by you, the dear listener. So, I'd love for you to join this very special episode you made possible as we countdown the most important lessons from some of our phenomenal guests: Chris Skinner, Ron Shevlin, Jay Palter, Matt Monge, Whitney Loe, Jeffery Kendall, Eric Berg, Kim Snyder, Bryan Clagett, and Kara Yaquinta. You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here. Listening on a desktop & can't see the links? Just search for Banking on Digital Growth in your favorite podcast player.
Welcome to this very special anniversary episode of Breaking Banks. Don’t miss our 8th anniversary extravaganza to hear friends of the show discuss the greatest moments in Breaking Banks history. A few of the most incredible minds in the industry like Richard Turrin, Jo Ann Barefoot, David Birch, Ron Shevlin, Chloe James, Paul Ark and Jim Marous explore the past, the present and the future of banking and fintech.
“(Platformification) Is a plug and play business model that allows multiple participants to connect to it, interact with each other and exchange value.” – Ron Shevlin, Managing Director of FinTech Research.Fintechs have been quick to grab this platformification and have used this as a core technology to disrupt bankers and impress customers. Insurtech firms are not far behind but so are traditional insurers who may have seen what ignoring the elephant in the room can do to an industry.With us today is John Brisco, CEO of Coherent, to talk about the platformification of digital insurance and what a CIO needs to do about it.
There has been a lot of talk about the term "bank" this week. Chime has agreed to stop using the term in their marketing after a settlement with The California Department of Financial Protection We bring in an expert in https://www.bond.tech/ (Bond)'s Senior Counsel, https://www.linkedin.com/in/michael-chung-7768125/ (Michael Chung), to discuss. He helps us unpack the nuance in the settlement, what it means for the industry, and how much the term “bank” even matters for the future of fintech. Here are some helpful links with more background: https://dfpi.ca.gov/wp-content/uploads/sites/337/2021/04/Admin.-Action-Chime-Financial-Inc.-Settlement-Agreement.pdf (The Settlement Agreement) https://www-forbes-com.cdn.ampproject.org/c/s/www.forbes.com/sites/ronshevlin/2021/05/10/if-chime-isnt-a-bank-then-what-is-it/amp/ (If Chime Isn't a Bank, Then What Is It?) by https://www.linkedin.com/in/ronshevlin/ (Ron Shevlin) in Forbes https://techcrunch.com/2021/05/05/chime-has-agreed-to-stop-using-the-word-bank-after-a-california-regulator-pushed-back/ (Chime has agreed to stop using the word 'bank' after California regulator pushed back )by https://twitter.com/cookie (Connie Loizos) in TechCrunch We want to hear from you. Reach out to the host and producer personally at zach@bond.tech if you want to dive deeper, suggest topics, or learn more about what we do at Bond. Otherwise, to learn more about Bond, you can always send us a note at hello@bond.tech.
Ron Shevlin, managing director of fintech research at Cornerstone Advisors and a senior contributor for Forbes, predicts what’s behind Walmart’s formation of a fintech. He also discusses why many banks are further behind on digital transformation than they think and how they can better improve their customers’ financial health.
In today's episode, the ever-snarky Ron Shevlin, Director of Research at Cornerstone Advisors and frequent columnist at Forbes, sits down with Ryan Zauk. Cornerstone is a leading research platform focused on financial services, where Ron spends his days advising community banks, mid-size institutions, and credit unions on strategy, market research, technology, fintech, and more. He also writes the "Forbes Fintech Snark Tank." With community banks, credit unions, and small to medium financial institutions facing major crossroads over the coming years, advice is more crucial than ever. Thankfully, Ron comes on to talk about how they can fight back, what they can learn from The Grateful Dead (it's actually quite compelling), the current state of neobanks, and more. In today’s episode, they discuss: - How these institutions can “fight back,” especially through the lens of community and affinity - Why community banks need to "find their bullseye" - The tech problems facing these institutions - How Ron is thinking about the neobank space and how the top leaders will play out - and of course a rapid fire round. For more fintech insights, check us out below! WFT Conf: whartonfintechconference.com/ For more Fintech insights, follow us below: Medium: medium.com/wharton-fintech WFT Twitter: twitter.com/whartonfintech Ryan's Twitter: twitter.com/RyanZauk LinkedIn: www.linkedin.com/company/wharton-fintech-club/
In this episode, Dave and Dharm chat to Ron Shevlin, Director of Research at Cornerstone Advisors and Senior Contributor at Forbes, Fintech Snark Tank (bit.ly/FintechSnarkTank). We discuss with Ron emerging trends in the US financial services landscape and how these compare to the UK. He also discusses how communities of interest are the new community banking opportunity.
We have a stellar episode for your listening pleasure this week! Brett King is joined by regular contributor Ron Shevlin & Johanna Pugh, Managing Director for the North American arm of Mambu to discuss the ever-changing landscape of lending and explore the trends that will truly shake-up finserv in 2021. Stay tuned to hear from hosts Jason Henrichs, Brett King, and Ajit Tripathi as they sit down with Patrick Sells and Yan Zhao of NYDIG. Learn how NYDIG is accelerating the future of finance and hear what's going on with Bitcoin.
We want to whip out the digital growth checklist in 2021: Online banking - check Mobile banking - check Tech tools - check But nothing's happening. Why? Because we still hold a legacy mindset. In this episode of Banking on Digital Growth, Ron Shevlin, director of research at Cornerstone Advisors and senior contributor at Forbes, joins me to discuss how to prioritize the digital mindset. Here's what Ron and I talked about: Why financial brands fall behind even when they have top technology How traditional incumbent financial brands can capture the digital market Ron's views on financial health scores The one thing we should focus on in 2021 You can find this interview, and many more, by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.
The pandemic changed the business landscape for all industries … possibly none more dramatically than financial services. Already being impacted by non-traditional players, financial institutions needed to shift in an instant to satisfy customers no longer able to conduct business in traditional ways. What will 2021 look like? What major shifts will occur that will last into the future? What could surprise us in an ecosystem where change is one of the only constants? To get a perspective on the future of banking and fintech, we are joined today by Ron Shevlin, the Managing Director of Fintech Research at Cornerstone Advisors. Ron is the author of the book Smarter Bank and is a senior contributor for Forbes. Ron is also ranked among the top banking influencers globally and is a frequent keynote speaker. This episode is sponsored by Microsoft: See how Microsoft can help to unlock new opportunities at speed through innovative business models, deliver differentiated customer experiences across channels, products and services, and redefine new ways of working. More at Microsoft.com/financialservices
We want to whip out the digital growth checklist in 2021: Online banking - check Mobile banking - check Tech tools - check But nothing's happening. Why? Because we still hold a legacy mindset. In this episode of Banking on Digital Growth, Ron Shevlin, director of research at Cornerstone Advisors and senior contributor at Forbes, joins me to discuss how to prioritize the digital mindset. Here's what Ron and I talked about: Why financial brands fall behind even when they have top technology How traditional incumbent financial brands can capture the digital market Ron's views on financial health scores The one thing we should focus on in 2021 You can find this interview, and many more, by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.
This week we bring you a portion of the Open Banking Panel from NXTsoft's What's NXT Conference that was held on September 17, 2020. Ron Shevlin from Cornerstone Advisors, Charles Potts from ICBA and Wade Arnold from Moov Financial discuss the idea of Open Banking and how it's changing the way we bridge the gap between finance and IT.
Click Subscribe to keep up to date on the world of fintech! Reach us at info@fintechnewscast.com or at @fintechnewscast on Twitter Ron Shevlin, Director of Research at Cornerstone Advisors, Senior Contributor at Forbes and author of the Fintech Snark Tank joins us to talk effective innovation, advice for fintechs and his take on Robinhood
Join us for this episode of Breaking Banks as JP Nicols hosts Mark Donohue, Founder and Managing Director of iSky Research. JP and Mark discuss trends in the digital banking user experience and consider what initiatives bank executives should prioritize in the current landscape. Then stayed tuned, JP sits down with regular contributor and the Godfather of Snark, Ron Shevlin. JP and Ron delve into the hurdles banks face in innovation efforts and the rise of checking account openings in digital channels.
Join us for this episode of Breaking Banks as JP Nicols hosts Mark Donohue, Founder and Managing Director of iSky Research. JP and Mark discuss trends in the digital banking user experience and consider what initiatives bank executives should prioritize in the current landscape. Then stayed tuned, JP sits down with regular contributor and the Godfather of Snark, Ron Shevlin. JP and Ron delve into the hurdles banks face in innovation efforts and the rise of checking account openings in digital channels.
Ron needs no introduction. He's been studying finserv and fintech for decades and has great insight into the market and consumer behavior. Google Checking is coming, although details are vague. Challenger Banks are nipping at community banks. And PFM still has plenty of life in it as it shifts from a budgeting tool to one that helps shape behavior that supports financial wellness. Follow Ron on twitter at @rshevlin and read his material on Forbes. https://www.forbes.com/sites/ronshevlin/ --- Send in a voice message: https://anchor.fm/badassbanking/message
Fintech thought leaders Brett King and Ron Shevlin share perspectives on taking transformation beyond buzzword status, pushing the right buttons to influence consumer financial health, and the disconnect between the stock market and the Main Street economy.
Hosts JP Nicols and Jason Henrichs are joined by regular contributor Ron Shevlin, Director of Research at Cornerstone Advisors and Senior Contributor at Forbes with his Fintech Snark Tank column, as well as Mary Wisniewski: Banking editor and fintech features reporter for Bankrate.com to discuss the current state of banking. They explore if/how traditional banks can win the digital arms race, ponder what the hell a Google checking account is, and discover a few of JP’s quirky things. Key takeaway: Customers’ preferences and needs are transforming, and financial institutions must evolve to win in this rapidly changing world. Subscribe: Android | Email | Spotify | Blubrry | RSS
The impact of the COVID-19 novel coronavirus has been both global and catastrophic, as both a public health crisis and as a worldwide economic crisis. Dealing with the health risks will continue for a while, but what’s likely to last even longer are the economic effects, and those always have a big impact on the financial services industry. We talk about who’s winning and losing today, and over the long run in a dramatically changing world. Show Hosts: JP Nicols Show Guests: Ron Shevlin, Penny Crosman, Jim MarousTOPICS DISCUSSED:[2:30] Are payment processors fairing well during the COVID-19 pandemic? [4:00] Organizations that were further ahead in digital efforts have been able to be more agile in servicing customers. [8:02] Ron Shevlin discusses his latest study regarding small business banking. [13:30] Jim Marous highlights the importance of being a data-first organization. [15:00] We are seeing numerous lawsuits against banks for how they processed PPP loans. [18:05] Should the government have waited 24-48 hours to roll out the PPP platform? [21:08] Many small businesses are struggling with the payroll portion of the PPP program. Will they struggle to get forgiveness? [23:12] Ron Shevlin discusses his article https://www.forbes.com/sites/ronshevlin/2020/05/04/the-looming-paycheck-protection-program-forgiveness-nightmare/#15388a5e2e25 [33:30] What does consolidation in the financial industry look like moving forward? [40:57] Will we see more deployment and resources reallocated to digital experiences post COVID-19? What does this mean for branches? [46:50] What is the potential for ITM’s and virtual assistants in the near future? RESOURCES MENTIONED: Cornerstone Advisors The Financial Brand American Banker Forbes Stripe Square PayPal True Accord Verizon TD Bank Bank of America Show Sponsors: ExpressVPN Jack Henry & AssociatesBreaking Banks is the #1 global fintech radio show and podcast, created by Brett King. Tune in for a look at how technology and customer behavior will bring about more changes in banking in the next 10 years, than in the last 200 years. Listen every Thursday at 3pm eastern time, noon pacific on the VoiceAmerica Business Channel. Subscribe at Provoke.fm to hear the show nearly 2 million listeners from 72 countries are raving about. FULL SHOW TRANSCRIPTION Announcer: Financial technology, or fintech, is one of the fastest growing industries in the world today, with New York, London, Tel Aviv, Edinburgh, Singapore, Moscow and other major cities all vying for a piece of the action. Welcome to Breaking Banks, the first dedicated radio show that focuses on how this new boom is changing everything, from the way we bank to the very concept of money itself. Now, here’s your host, Brett King. JP Nicols: Welcome to Breaking Banks, the number one global fintech radio show and podcast. I’m JP Nicols. Today, we’re looking at winners and losers so far in this pandemic era, and as we look forward to a post pandemic world, with three of our regular and most prolific contributors. Ron Shevlin, director of research for Cornerstone Advisors and senior contributor to Forbes, Penny Crosman, executive editor Technology at American Banker, and Jim Marous, publisher of the Digital Banking Report and co publisher of the Financial Brand. JP Nicols: The impact of the COVID-19 novel coronavirus has been both global and catastrophic, as both a public health crisis and as a worldwide economic crisis, and we’re still in the relatively early stages of it as we record this in early May of 2020. The financial services industry is caught in the squeeze as many workers are at risk on the frontline provided much needed access to relief loans, while others are adapting to social distancing directives. JP Nicols: Dealing with the health risk will continue for a while, but what’s likely to last even longer are the economic affects, and those have always had a big impact on the financial services industry.
For this live episode of Breaking Banks Brett King and long time contributor David Gerbino are joined by Elizabeth Robins and John Best of Best Innovation Group (BIG) to analyze the current state of affairs for the financial sector. We explore disruptive opportunities in Voice First technology for financial institutions post coronavirus and discuss the need for strategic digital roadmaps moving forward. Also, catch a “Moment of Snark” with Ron Shevlin as he discusses important matters on the news front.
Do what you do best and let us do the rest.That's the one sentence pitch for Exclamation Services, a Wisconsin CUSO that sees its mission as helping smaller credit unions - under $500 million in assets - thrive.Every year hundreds of credit unions, mainly small, vanish - typically in mergers.But what if those credit unions could hire a la carte services such as marketing, HR, IT, and back office - and in fact get higher quality workforces, at lower cost, because these are shared services via Exclamation.Remember that: Exclamation is offering an alternative pathway to merger. A path that will let smaller credit unions survive.Alan Bergstrom is CEO of Exclamation and, he said, Exclamation presently serves around a dozen credit unions, including one as small as $28 million and some as large as $500 million.Geographic reach is mainly Wisconsin but the plan is to go broader because the Exclamation services adapt well to remote delivery.This is an exciting option that just may help thousands of credit unions survive. Sharing is baked into credit union DNA and this is real sharing.Hear the Exclamation podcast here.Mentioned in this show is CUNA's "Open Your Eyes" campaign. Listen to our podcast with Teresa Freeborn on that effort.Also mentioned is a Ron Shevlin podcast where he said that community banks are making a new push into retail banking - hear the details here. Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comFind out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
Finovate Expert Analysis on COVID-19, a Recession, and the Fintech Ecosystem with host Greg Palmer and guest Ron Shevlin.
Who will win: community banks or credit unions?War on.A keen observer is Ron Shevlin, diretor of research at Cornerstone Advisors and author of a new report, What's Going on in Banking 2020. It's a data rich report. Download it, read it.Shevlin was an early guest on the CU2.0 Podcast - Episode 21 - and he's back in this wide ranging conversation about credit unions, technology, and ways to win.For instance: can community banks regain a hold on retail banking, a niche they ceded to credit unions some years ago?Can credit unions succeed at taking business banking from community banks?A growing trend, per Shevlin, is that consumers have multiple checking account relationships that they seek to optimize - and a key is how easy it is to quickly move money around today. What does your institution know about this?A credit union failing is a persistent belief that "our success is our people," said Shevlin.Millennials are more focused on technology."It is not about people, it's about meeting members' needs," said Shevlin.He also gives a formula for succeeding in financial services today. It comes near the end of the podcast. Listen up.There's a reference to Bill Bynum, CEO of Hope Credit Union. Hear his podcast here.Listen to the Shevlin 2 podcast here.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comFind out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
JP Nicols, Jason Henrichs, and Ron Shevlin dive into the five hottest technologies in banking and the trends that leaders in the financial industry will have to navigate.
EP. 318 A Decade of Fintech (12/26) Brett King hosts our end of the year / Christmas special with Theodora Lau, Penny Crosman, Jim Marous, Ron Shevlin, and David Birch, discussing how #fintech has evolved over the past decade!
Automation and digital technology aimed at improving financial services continues to impact the banking ecosystem. From mobile payments to digital lending and budgeting services, fintech and big tech providers are revolutionizing how consumers and businesses handle manage their financial relationships. These changes are happing faster than ever before and will never happen this slowly again. To get a perspective on the past and future winners of fintech applications and their impact on traditional banking, I am joined by my very good friend, Ron Shevlin. Ron is not only one of the foremost authorities on what is happening in the banking industry, he is also a personal mentor and one of the people who was most responsible for my professional transformation a decade ago.
Dara Tarkowski is joined by Ron Shevlin to talk changing regulation as Apple Card comes into play!
PODCAST #310 Is The Fad Over? (Airs 10/24 @ 3PM ET) Frequent contributor Ron Shevlin recently wrote in Forbes that ‘The Fad is Over for Bank/Fintech Partnerships.' Hosts JP Nicols and Jason Henrichs take a deeper look into why that is, what needs to be done, and what the future might look like. Then Adwait Joshi, CEO of DataSeers talks about the challenges of extracting data from multiple siloes and providers, and what banks can do besides just throwing money at the problem. We’ll also dive into a surprising and important problem that the company is using data to solve. #BreakingBanks #Fintech #Podcast #Business #Radio
How do you work through and simplify large and complex business processes, whilst keeping everyone in your organisation on the same page? In this episode, the team is joined by Chris Green and Craig Willis from Skore Labs, an online process discovery, insights, and improvement software platform. They discuss why it is important to put people at the centre of change and how live workshops, that deliver instant insights, can help align an entire room full of people to work towards a common goal The episode also sees Duena Blomstrom, CEO of People not Tech, return to the show as our guest co-host. 00:00 - Introductions 02:40 - News - Banks' Inevitable Race To The Cloud by Ron Shevlin on Forbes 09:18 - Cloudy Cliffhanger Question 12:00 - Deep Dive - Process discovery and human experience 12:15 - What is Skore? 13:30 - What is the status quo? 17:10 - How does Skore help map complex processes? 20:40 - Can the tool map empathy and human emotion? Can it map friction? 21:46 - Does it pave the way for automation? What is Robotic Process Automation (RPA)? How can it help? 25:20 - What is the difference between AI and RPA? 26:00 - What are the benefits of RPA? Speeding up discovery and analysis 28:30 - What is next for Skore? 29:25 - Conversations about processes help change the culture 33:01 - Top tips for modern process mapping 34:50 - Cloudy Cliffhanger Answer 37:24 - Ten Second Recommendations
PODCAST #301 - THE #FINTECH 300 (Aired 8/15) Don't miss this massive show! #BreakingBanks celebrates +300 episodes featuring an all-star lineup: Brett King, JP Nicols, Jason Henrichs, Chloé James, Theodora Lau, Jim Marous, Chris Skinner, Ron Shevlin, and John Best
Talk about financial innovation has centered around millennials for years now -- so much so that Ron Shevlin, the industry consultant, recently called Baby Boomers the "emerging" sector in fintech. That sector of people older than 50 now numbers 111 million -- and rapidly growing -- in America today. Older people have different, more-complex digital needs than millennials. Additionally, often those needs touch on their children, as well. To what degree is fintech addressing these needs? Which startups are targeting this untapped fintech market? Does fintech need to adjust to serve older people, just as banking needs to adjust to serve millennials? These are some of the questions we pose to Theodora Lau, Director, Market Innovation at AARP, the giant not-for-profit for older Americans. In this engaging episode, Lau offers a fascinating tour of the “other” fintech.
Talk about financial innovation has centered around millennials for years now -- so much so that Ron Shevlin, the industry consultant, recently called Baby Boomers the "emerging" sector in fintech. That sector of people older than 50 now numbers 111 million -- and rapidly growing -- in America today. Older people have different, more-complex digital needs than millennials. Additionally, often those needs touch on their children, as well. To what degree is fintech addressing these needs? Which startups are targeting this untapped fintech market? Does fintech need to adjust to serve older people, just as banking needs to adjust to serve millennials? These are some of the questions we pose to Theodora Lau, Director, Market Innovation at AARP, the giant not-for-profit for older Americans. In this engaging episode, Lau offers a fascinating tour of the “other” fintech.
Consumers don't want a digital bank. They want digital banking. That's a building block belief of futurist-blogger Chris Skinner who has become a regular on the conference speaking circuit.Even though what he has to say will upset many financial services executives.That's because he thinks many are going about becoming a digital banking prover all wrong.It's not about offering a mobile banking app. It's about a reconfiguration of the whole service delivery system.That system was created to distribute paper (think checks).What's needed today is a system to distribute data (bits and bytes).Skinner relates that one FI that gets it often asks itself before embarking on a project, what would Jeff do?Jeff who?Bezos, said Skinner.And that's a step closer to really thinking digitally.Here's the money question: Can credit unions keep up with the big money center banks when it comes to the race to digitalization?Skinner has good news here. His answer is yes. His answer also is that the comparatively small size of credit unions is a plus. A lean institution is that much easier to put on a different course.In this podcast Skinner tells how. He also tells a lot about what China has done to create a digital country - and it's inspiring stuff.Listen up.Related podcasts include Ron Shevlin, Brett King and Thomas Frey - for more doses of futurist thought.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
PODCAST #292 Financial Fitness (Aired 6/6) Losing weight is simple-- we all need to move more and eat less, yet weight loss is a $9 billion a year industry. What lessons can we apply to financial fitness? JP Nicols hosts Ron Shevlin, Cornerstone Advisors, sharing why Americans need a Fitbit of Banking. Moven CMO Karen Morgan talks their success in nudging consumers towards more responsible financial habits, and Jim Marous from the Digital Banking Report weighs in with his latest research.
PODCAST #284 - Exploring New Growth Strategies (Aired 4/11) Financial services companies are always looking for new avenues for growth beyond loans, deposits, and payments. Jason Henrichs and regular contributor Ron Shevlin explore the opportunities in POS #lending with Sandeep Bhandari of Affirm, Inc., while JP Nicols talks with Richard Turrin about exploring new ideas in the innovation lab and his new book Innovation Lab Excellence: #DigitalTransformation from Within
Cornerstone Advisors' Ron Shevlin's report on "What's Going On in Banking 2019. Is the Party Over?" is out and he's in the CU2.0 Podcast to share some of his findings.Read the report here. It's free.To compile the report Shevlin surveyed some 300+ senior executives in financial institutions - around 120 in credit unions - and they spill their views of their tomorrows.Has the Trump bump become the Trump slump, asked Shevlin.A lot of the report focused on technology and what financial execs see as musts.Some 63% of credit union executives describe their digital banking as future ready - which prompted this reporter to choke and then ask, are they doing marijuana related banking and smoking too many samples?Listen to the podcast to hear Shevlin's views.As always, Shevlin is an independent, sometimes quirky viewer of financial services. That's why his viewpoint matters.Listen up and learn. Here's the podcast.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto.
Today's insights show comes to you live from Money20/20 in Las Vegas at the Leadership Loft. Sarah Kocianski is moderating the debate between Team USA and Team ROW. Sam Maule's representing 11:FS in Team USA and Simon Taylor's doing the same on Team ROW. We debate which parts of the world are best at different parts of banking, with the aim of building a hybrid multi-national bank of the future: Building a bank. Regulation, who does it best? Data, where is it used best? Neobanks and user experience. It's an exciting debate which is sure to decide once and for all where's best to design the bank of the future. Team USA Captain: Sam Maule, 11:FS Ron Shevlin, Cornerstone Jill Castilla, Citizens Bank of Edmond Dan Kimerling, Deciens Capital Team ROW Captain: Simon Taylor, 11:FS Melissa Guzy, Arbor Ventures Derek White, BBVA Megan Caywood, Starling Bank This episode was written and produced by Laura Watkins. Edited by Michael Bailey. Special Guests: Daniel Kimerling, Derek White, Jill Castilla, Megan Caywood, Melissa Guzy, and Ron Shevlin.
Every week the show host John Siracusa talks with amazing fintech leaders and entrepreneurs, through conversation uncovers the amazing stories behind them, their creations and the most important topics in fintech. You can Subscribe to this podcast and stay up to date on all the stories here on iTunes, Google Play, Stitcher and iHeartRadio These interviews took place during Boston fintech week, in this episode John talks with Ron Shevlin, Christina Qi from Domeyard, Jennifer Lum from Forge.AI and Mario Hernandez from Impesa. Ron has the pulse of banking and fintech partnerships and he feels that bank/fintech partnerships are not the answer to question about fintech. Instead he feels fintech assimilation is. He feels based on research that people don't want financial health, they want financial performance. Christina is a brilliant entrepreneur and is currently on the Forbes 30 under 30 list. John and Christina talk about the lack of speed in AI and the importance of Quant engineering. Jennifer is on her 5th startup and it's called Forge.AI, The use case of AI that she finds super valuable is the ability to turn unstructured data into structured information and she's betting on that use and trend. Mario is a banking leader turned fintech entrepreneur. He discussed how becoming a black belt in Karate influenced his company culture which is skewed younger and how he's going from suit to red sneakers. Tune in and Listen. In this episode: Ron Shevlin LinkedIn - Twitter Christina QI, from Domeyard LinkedIn - Twitter Jennifer Lum, Forge.AI LinkedIn - Twitter Mario Hernandez, from Impesa LinkedIn - Twitter Subscribe now to hear Tuesday's interview with Anders Brownworth, Greg Woolf, Jean Donnelly, Devon Sherman, Monda Webb, Meredith Moss and Chris Lustrino About the host: John is the host of the 2x weekly "Bank On It” podcast recorded onsite from the CG offices and a highly sought after fintech, VC and financial services industry enthusiast and connector. He's in the center of the fintech ecosystem keeping current with the ever - innovating industry. Follow John on LinkedIn, Twitter or Medium
Every week the show host John Siracusa talks with amazing fintech leaders and entrepreneurs, through conversation uncovers the amazing stories behind them, their creations and the most important topics in fintech. You can Subscribe to this podcast and stay up to date on all the stories here on iTunes, Google Play, Stitcher and iHeartRadio In this episode John talks with Fawce, Co Founder & CEO of Quantopian. This is one of a few interviews that we recorded on site during Boston fintech week. Fawce talked on how he went from working in his shed to raising $48,000,000 in venture funding. It all started with a question that he asked himself constantly and couldn't not answer which was, what if firms could break the 150 Quant limit which seems to be a long lasting self imposed ceiling, instead, what if they could have 10,000? The implications could change everything. This guiding question if answered could empower firms to get thousands of the smartest people in the world to focus on a particular firms biggest challenges. Fawce added, if you find a massive inefficiency in a particular model you start asking the right questions, as an example in his scenario; “how do you get the smartest engineers to join your community”? Asking the right questions focuses creates clarity of purpose, something Fawce is full of. Fawce is a great example of trying to answer the ‘right' questions at the ‘right' time and having the clarity of purpose to systematically collapse the inefficiency in a model. His views on building a company in this manner and the story behind it all is interesting. Tune in and Listen. Fawce LinkedIn - Twitter Quantopian LinkedIn - Twitter Subscribe now to hear Thursday's interview with Ron Shevlin, Christina Qi, Jennifer Lum and Mario Hernandez during Boston Fintech Week. . About the host: John is the host of the 2x weekly "Bank On It” podcast recorded onsite from the CG offices and a highly sought after fintech, VC and financial services industry enthusiast and connector. He's in the center of the fintech ecosystem keeping current with the ever - innovating industry. Follow John on LinkedIn, Twitter or Medium
The Faster Payments Task Force of the Federal Reserve just released its final report with proposals to be adopted by 2020. Today, Ron Shevlin hosts a member of that task force- Travis Dulaney, Founder and CEO of Push Payments. James Wester, Research Director of Worldwide Payment Strategies at IDC will also being joining to discuss the 10 different proposals, the future of banking, and the idea of virtual accounts vs legacy accounts. Also, we are talking about #VoicePay and #AmazonPay with Brian Roemmele. Julie Conroy, from Aite Group, talks to Ron about the new uses of AI and how it will enhance faster payments and assist fraud prevention accuracy.
We are celebrating our 200th episode today! Brett is hosting Chris Skinner, Dave Birch, and Sam Maule (all show regulars) to discuss how much has changed since we launched in May of 2013 and how much has stayed the same. On the discussion table are: alipay, Jack Ma, blockchain, AI, building a true digital system, payments, financial inclusion, and favorite guests and lessons from the previous 199 episodes. It is all wrapped up in a Moment of Snark from Ron Shevlin.
It is easy for banks and fintechs who know that they need to innovate to get caught up in what looks innovative, or what sounds innovative, but ends up being more for show than for dough. To avoid the pitfalls, and help everyone invest in true innovation that can enhance customer experience and truly add value, we are talking about Innovation Theater- how to avoid it and find implement true innovation. Ron Shevlin guest hosts, with guests Nick White from Monotise, and Marc Hochstein and Penny Crosman from American Banker. Also Gaia Fasso joins to talk about the Anthemis Fellowship
American Banker is pleased to bring you Breaking Banks, hosted by Brett King, and featuring the editors of American Banker. In this episode, guest host Ron Shevlin talks to American Banker's Rob Blackwell and Joe Adler and the Financial Brand's Jim Marous about what to expect from the next administration. Also, Megan Caywood, chief platform officer of Starling Bank, talks about creating an open API for developers outside the U.K. startup bank.
Last week, we hosted our first conference, the Tradestreaming Money Conference. We had hundreds of top speakers and attendees from the largest financial institutions like Vanguard, US Bank, Goldman Sachs, JP Morgan, NY Life, and Fidelity a join us to talk about reigniting growth in our industry. Those discussions took different forms. Some of our sessions talked about the state-of-the-art in marketing. What are current best practices to acquire and retain new customers? Other sessions focused on how to drive more innovation within large financial institutions and attract new top talent. All in, it was a great event to learn, network, and collaborate. Ron Shevlin, Director of Research at Cornerstone Advisors was one of those speakers. An analyst's analyst, Shevlin has been covering the financial services space for 25 years. One of the things I appreciate most about Ron is his no-nonsense delivery style. He frequently questions consensus thinking, going deeper and more honest into many of the hot-button issues our industry faces. He shares those views on his blog, Snarketing 2.0 Shevlin participated in a unique format session at our conference called Pardon the Interruption. Unscripted and unprepared, I threw various words and concepts at him, letting him riff off of them for a minute in front of our audience. The following recording joins that conversation part way through. You can get this episode of the podcast, as well as over 130 previous episodes in our archives of the Tradestreaming Podcast, at our website, www.Tradestreaming.com. If you get value out of these episodes, please take a minute to rate us on iTunes. Doing so, helps other people find us. We're also available on SoundCloud. Also, if you're not signed up for our newsletter, run, don't walk over to our website, and sign up. 10,000 industry professionals tune in every week to explore the impact technology is having on the financial services industry.
If you listen to NPR, you’ll sometimes hear a recording artist, someone like Lyle Lovett, referred to as “an artist’s artist”. Meaning, an artist that other people of the same craft can appreciate and love. Our guest on this episode of the Tradestreaming Podcast is an analyst’s analyst. Ron Shevlin is the Director of Research at Cornerstone Advisors, a consulting firm to the banking and credit union industries, where he specializes in retail banking issues including sales and marketing technologies, customer and marketing analytics, social media, customer experience and consumer behavior. He was previously at Aite and Forrester covering the financial services space. In this episode, we discuss whether financial services is truly becoming uberized and dive deeper into Ron’s vision for the future of financial services which he describes as the industry’s migration from product providers to a platform or ecosystem of financial services much like Amazon’s platform for ecommerce.
Regular listeners of Barefoot Innovation will have noticed that we often mention the Center for Financial Services Innovation (CFSI) and serve on its board. This year, CFSI celebrated its 11th anniversary. A decade ago there was nothing called Fintech. And yet Jennifer Tescher – who when she first entered the financial services industry couldn’t balance her checkbook – joined with former OTS Director Ellen Seidman and others who had a remarkable insight: that technology trends would create innovative ways to improve the lives of financial consumers. A former journalist, Jennifer became interested in financial services via reporting on urban poverty and inequality issues. That led to her to join ShoreBank, America’s first community development bank, where she explored ways to serve consumers who are deemed risky, in new ways that can be both sustainable and profitable. Fast forward to 2015 and CFSI has become the nation’s authority on consumer financial health, and Jennifer, as President and CEO, leads a network of financial services innovators committed to expanding access to high-quality financial services in ways that are sound and profitable. As you will hear in this episode, a majority of Americans are not financially healthy. Research by CFSI and others paints a “frankly disturbing” picture of the economic lives of millions of Americans. Studies also draw strong links between physical and financial health, including how stress affects decision making. Jennifer says it best our podcast: “Wow, wow, wow, huge swaths of people are incredibly challenged!” CFSI is aiming to change this, using a lot of tools. One is seeding new ventures. It founded Core Innovation Capital, which is now an independent VC fund (see Episode 3, where we talked with Core’s Arjan Schutte). And 2015 kicked off a five-year innovation contest funded by JPMorgan Chase, in the CFSI Financial Solutions Labs competition. (See our podcast with one of the contest winners, Steve Carlson of Ascend). Second, CFSI convenes people, including through its new membership model and by hosting the annual EMERGE conference, which presents cutting-edge thought leadership and features innovators, executives, and emerging companies in the financial services industries, including guests of this very podcast! Third, CFSI helps identify standards and practices that can help both providers and consumer thrives, as with the Compass Principles for prepaid cards. And fourth, CFSI is doing unique research in deeply understanding the financial lives of American consumers, including through the U.S. Financial Diaries project conducted with New York University. Jennifer is a nationally known expert on all these themes, with a monthly column in American Banker, frequent interviews and articles in the financial press, and major speaking engagements at industry and policy convenings. I am so happy to bring to you my lively interview with Jennifer, showcasing both her prodigious knowledge and her passion for these goals, which, as she says, has so far has kept her from abandoning it all in favor of a Mexican beach! To bolster your own optimism, here are links to the new data and trends spurring CFSI’s mission, and links their initiatives and research: Find out how CFSI is powering solutions for a financially health America (and for more on the 9 winners of their first Financial Solutions Lab’s challenge). Access to CFSI’s research on the state of consumer financial health, including the U.S. Financial Diaries and their Consumer Financial Health Study. For more on illiquid vs. insolvent consumers: My piece in Banking Exchange called Illiquid? Insolvent? Solutions can differ drastically and Aaron Klein’s article in American Banker on Shifting the Debate on Small Dollar Credit. For my take on the US Financial Diaries work, see my blog post, “Diary of a Mad Financial System”. On new ways of assessing financial well-being: Ron Shevlin’s Financial Health is the New Marketing. And mark your calendar for Emerge 2016, June 14-17 in New Orleans! Please come to CFSI’s website for a wealth of further information. And now, enjoy my talk with Jennifer Tescher! Please subscribe to the podcast by opening your favorite podcast app and searching for "Jo Ann Barefoot", or in iTunes. If you enjoy our work to bring together thought provoking ideas and people please consider a contribution to support the site. Donate Subscribe Sign up with your email address to receive news and updates. Email Address Sign Up We respect your privacy. Thank you!
Time for Part 2 of the conversation Ron Shevlin, a leading research expert in credit unions and banks. He shares his theory of how credit unions can find and execute on a marketing bullseye. He also discusses what trust really means for a credit union, what you can learn from marriage counselors to become stickier with your members, and how the whole industry will need to transform to survive.
Ron Shevlin, a leading research expert in credit unions and banks, shares his theory of how credit unions can find and execute on a marketing bullseye. He also discusses what trust really means for a credit union, what you can learn from marriage counselors to become stickier with your members, and how the whole industry will need to transform to survive.
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