Podcasts about in hero

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Best podcasts about in hero

Latest podcast episodes about in hero

Personal Development Trailblazers Podcast
The Truth That Will Transform Your Goal Setting With Joshua Phair

Personal Development Trailblazers Podcast

Play Episode Listen Later Jan 14, 2025 18:46


Welcome to the Personal Development Trailblazers Podcast! In this episode, we'll explore how self-awareness and measurable progress are essential to creating real success. Joshua “The Viking” Phair is a visionary leader, creative strategist, and passionate innovator in the realms of business development and personal transformation. Dubbed “The Wizard of Compensation Plans,”  Joshua has served as a high-level consultant within the MLM industry for years—helping both emerging and established companies launch and thrive. His expertise has added hundreds of millions of dollars to bottom lines across the globe, cementing his reputation as a fierce advocate for sustainable growth and innovative leadership. Yet even the most stalwart Viking faces storms. Joshua's path took a turn when he encountered depression, a challenge that led him on a deep personal journey of love, forgiveness, and realignment.  Emerging stronger and more determined, he transformed the frameworks that helped him pivot in his own life into a roadmap for others who feel stuck, are drifting, or are seeking renewed purpose and legacy. In Hero's Odyssey, Joshua brings not only his business acumen and strategic mind but also an empathetic leadership style forged by real-life trials.  With unyielding determination and a heart for guiding others through their own odysseys, “The Viking” stands ready to champion a vision that unites adventure, personal growth, and the power of heroic storytelling. Connect with Joshua here:  https://www.facebook.com/joshuaphair https://www.instagram.com/joshuaphair https://www.tiktok.com/@joshuasterlingphair https://go.theherosodyssey.com/2025 Grab the freebie here: https://go.theherosodyssey.com/2025 =================================== If you enjoyed this episode, remember to hit the like button and subscribe. Then share this episode with your friends. Thanks for watching the Personal Development Trailblazers Podcast. This podcast is part of the Digital Trailblazer family of podcasts. To learn more about Digital Trailblazer and what we do to help entrepreneurs, go to DigitalTrailblazer.com. Are you a coach, consultant, expert, or online course creator? Then we'd love to invite you to our FREE Facebook Group where you can learn the best strategies to land more high-ticket clients and customers.  QUICK LINKS:  APPLY TO BE FEATURED: https://app.digitaltrailblazer.com/podcast-guest-application DIGITAL TRAILBLAZER: https://digitaltrailblazer.com/

Agent of Wealth
Hero on a Mission: The Path to a Meaningful Life by Donald Miller

Agent of Wealth

Play Episode Listen Later Feb 9, 2023 17:41


In this episode of The Agent of Wealth Podcast,  the Bautis Financial team discusses the eighth book assignment in their monthly Book Club, Hero on a Mission: A Path to a Meaningful Life. Some people live stories that are filled with significance and meaning, while others feel as though they've lost the plot. In Hero on a Mission, Donald Miller explores the principles that make a story meaningful and then helps us apply those principles to our lives.In this episode, you will learn:The four roles we play in life: the victim, the villain, the hero, the guide.How – and why – to write your own eulogy.How to cast your long- and short-term visions.How to apply Hero on a Mission to your life.And more!This is the eighth episode in the Bautis Financial Book Club series. Listen to the other episodes:Episode 75 – Atomic Habits by James ClearEpisode 76 – The Infinite Game by Simon SinekEpisode 88 – Elon Musk – Tesla, SpaceX, and the Quest for a Fantastic Future by Ashlee VanceEpisode 100 – Animal Spirits by George Akerlof and Robert ShillerEpisode 109 – Stacked: Your Super-Serious Guide to Modern Money ManagementEpisode 125 – Think Again by Adam GrantEpisode 132 – How to Get All You Can From Your Money and “Die With Zero”Resources:Episode Transcript & Blog | Hero on a Mission: A Path to a Meaningful Life | Schedule an Introductory Call | Bautis Financial: 7 N Mountain Ave Montclair, New Jersey 07042 (862) 205-5000

Love Your Story
Episode 221: Hero on a Mission, Part 1 – with Jessica Burrell

Love Your Story

Play Episode Listen Later Jun 15, 2022 26:12


Episode 221: Hero on a Mission, Part 1 - with Jessica BurrellWelcome to the Love Your Story podcast! Today's episode is a double whammy of goodness because we are going to be discussing some really fun ideas for moving our lives forward, from Donald Miller's book - Hero on a Mission, and we're doing it with Jessica Burrell, the owner of Amplify Your Vision, the fabulous transformational coach. Do you want your life story to be as meaningful as possible? Are you willing to take responsibility for your own life story?  The good life stories take work. Our lives have a beginning, middle and end - like a story. We play many roles - friends, husband, wife, son, daughter, teacher, learner etc. - we are multi-dimensional characters. But within our story there are times we also play the role of the villian, the victim, the hero and hopefully the guide. But before we go there, we first need to talk about our own power and responsibility. This brings us to - Who is writing your story? Do you think fate is responsible for where you are, for how your story turns out? Do you believe others, who act upon you, determine the storyline? Is it God that writes our story? As Donald Miller says in his book, if it's fate or God they are doing a very unfair job. In Hero on a Mission, Donald Miller says, “What if God has created the scene - the sunset, the sunrise, the ocean, the mountains. He has set the scene for US to create within. The broken nature of life is a fact. But, we have been given a pen to write our way within it.  It felt right when he said, God isn't writing your story, Fate isn't writing your story, there has rather, been a space created for you to pick up the pen and write the meaning into your own story. We get to decide if we use colorful sparkle pens, we get to decide what we focus on, who we want to become, how WE choose to deal with the natural tragedies that arise from a world full of crazy. This is the gift of agency. You alone have the responsibility to shape your life into something meaningful. To learn from the setbacks and pain, to create with intention. Tune in to the audio program for an interesting discussion about what it looks like when we play the hero, victim, villain and the guide. What energy are you sourcing? Let's start with a little definition and explanation: Heroes are victims going through the process of transformation. Victims believe they are buffeted by circumstances and they have no power in their own lives. They often give up, surrender to fate, believe they are doomed. The Villain makes others small. They don't seek transformation, they seek revenge. The Guide helps the hero. The hero does not transform alone - we all have help. Lots of help. The hero doesn't know how to do it all, because they are in the process of transformation. Here's the cool part…the pain transforms a hero into a guide for others. Donald Miller says, in the book, “Life is a beautiful experience and we get to participate in making it so….the idea that fate writes our story is a lie. We do not suffer fate, we partner with fate to write a story generated from our own God-given creativity and agency. And that story can be more than interesting, it can be meaningful.” Join us for Part 2 as we discuss our personal times of sourcing the hero, villain, victim and guide energy. To buy the book: https://www.amazon.com/Hero-Mission-Path-Meaningful-Life/dp/B09128GM6X/ref=sr_1_1?crid=VH6LCREL2CE&keywords=Hero+on+a+Mission&qid=1653005991&sprefix=hero+on+a+mission%2Caps%2C275&sr=8-1 See you in two weeks.

Off the Leash Podcasts
The Off the Leash Podcast 1.10

Off the Leash Podcasts

Play Episode Listen Later Jul 4, 2021 48:15


Our tenth episode opens with a rolling discussion and personal anecdotes that take in unprecedented heat in North America, visiting Exxon-Mobil's HQ in Houston, peak air travel, commuting, the Eye of Fire, and the climate emergency. Charlie takes a chunk out of BBC Bitesize for writing that there were 'benefits' to climate chaos. In Hero and Villian we applaud Emily Williamson (and the Plumage Act) and Greenpeace UK for uncovering Exxon-Mobil's lobbying of the US government, and we take aim at Exxon-Mobil, Phil 'the Gurning Deer Killer' Spencer, and the Common Agricultural Policy for helping destroy Europe's biodiversity.  In 60 Second Sell (or should that be '60 Second Shoutout'?) we hear from ecologist Robyn Murphy about her petition to the JNCC (about their proposal to remove protection from widespread species of reptiles and amphibians) and flag up 10-year-old Bailey Woozeer's petition to introduce a yearly fundraising day for animals in school.Byline Times | Dominic Dyer   The Government Must Face Down Big Business & Put Nature FirstChannel Four   Revealed: ExxonMobil's lobbying war on climate change legislationCNN Video   See massive 'eye of fire' burn in Gulf of MexicoThe Guardian   BBC removes Bitesize page on climate change ‘benefits' after backlashBBC News    Emily Williamson: Centenary of victory to be marked with statueEmily Williamson   A statue for Emily Williamson Greenpeace UK newsletter   UnearthedThe Sun   Location, Location, Location viewers switch off as ‘psycho' trophy hunting vid of host Phil Spencer surfacesBirdLife Europe  EU countries take giant step towards killing natureRobyn Murphy petition  Keep all widespread species of amphibian and reptile in S5 & 8 of the WCA 1981 Bailey Woozeer petition   Introduce a yearly fundraising day for animals in schools

Off the Leash Podcasts
The Off the Leash Podcast 1.9

Off the Leash Podcasts

Play Episode Listen Later Jun 27, 2021 53:28


In our ninth episode, we talk about the decision by clothing manufacturer Canada Goose to stop using (Coyote) fur in its products. We discuss (in deliberately non-graphic terms) the dog meat trade and the Yulin 'festival' and focus on the role of activists in Asia:  our first guest audio comes from Dr Peter Li, China Policy Specialist at Humane Society International, who has visited Yulin many times and offers an optimistic perspective.  Charlie discusses grouse moor licencing - declaring it as 'licencing slaughter'. In Hero and Villian, Dominic nominates campaigner Emily Lawrence and the campaigners who pressured Canada Goose,  Charlie nominates activists on the ground in East Asia. For our villains, Dominic tears into the UK Fur Industry, and Charlie slates Veolia UK for destroying precious nesting habitat next to Rainham Marshes. Finally, we highlight an event at Vale Wildlife Hospital, the War on Wildlife Project's management of an 'equipment fund' for monitors on the ground tackling the 'war on wildlife, and discuss our own ‘Guests Off the Leash' plans.The Guardian  Canada Goose fashion brand to stop using fur by end of 2022Humane Society International  Dog Meat TradeBlog on HSA website  Chinese advocates lead the fight against Yulin's dog meat tradeThe War on Wildlife Project  Grouse Moors | Licencing SlaughterDominic Mitchell  Veolia UK destroys grassland habitat (on Twitter)The Citro  Journalism on the persecution and defence of wildlifeVale Wildlife Hospital  Open Day 2021The War on Wildlife Project Equipment Fund

Off the Leash Podcasts
The Off the Leash Podcast 1.8

Off the Leash Podcasts

Play Episode Listen Later Jun 20, 2021 50:10


After the surprise by-election result at Chesham and Amersham, in our eighth episode Dominic discusses whether there is still a need for HS2 and the impact of loosening housing development controls. We highlight the new Australian trade deal and the animals at the heart of it. Our first guest audio comes from Philip Lymbery, CEO of Compassion in World Farming, who puts the case for 'cultured meat'. Charlie talks about intensive agriculture and biodiversity loss, and whether people are ready for lab meat. In Hero and Villain, we first hear from Vanessa Williams-Grey, Policy Manager at Whale and Dolphin Conservation (WDC), on the shameful Norwegian Minke whale sound experiments, before Charlie nominates Jane Stevenson MP as Hero of the Week for her work on glue traps and Dominic thanks First Minister of Wales Mark Drakeford for shutting the door on a Welsh badger cull.  For our villains, Charlie slates the JNCC for potentially removing protection from Common Toads and Adders, and Dominic spanks Mark Zuckerberg for hunting wild boar while not doing enough to stop illegal wildlife trade on Facebook. Finally we outline our ideas for 'Guests Off the Leash' and thank Twitter use 'Me' for their supportive words on social media.  The Guardian   Lib Dems win Chesham and Amersham byelection in stunning upsetHS2 RebellionThe Guardian   UK-Australia trade deal: what does it mean?Compassion in World Farming   Petition: Demand a Future Free from Factory FarmingWhale and Dolphin Conservation (WDC)   Shameful whale experiments in Norway – what we know and why they must stop (blog by Vanessa Williams-Grey)Change.org    Tell Norway's government to stop cruel whale experimentsEmail  Norwegian Prime Minister, Erna Solberg  postmottak@smk.dep.noGovernment backs Bill banning the use of glue traps for pest control The War on Wildlife Project  Wales | No to Badger CullingJoint Nature Conservation CommitteeDaily Mail   Mark Zuckerberg spotted on Hawaii danger hike hunting wild boar 

Off the Leash Podcasts
The Off the Leash Podcast 1.7

Off the Leash Podcasts

Play Episode Listen Later Jun 15, 2021 49:48


In our seventh episode we focus on the missed opportunities and mixed signals of the G7 meeting in Cornwall, and Dominic discusses Boris Johnson's 'green' credentials. We look at who might take over at Defra (the government department with a huge influence over what happens to our wildlife and the environment) and what signals that would send. In our third discussion point Charlie explains the thinking behind the off the leash 'Community Bulletin Board' (and even sings a few lines of 'Imagine' to make a point), and our pre-record comes from environmental consultant and journalist Stuart Spray who gives us his take on the G7. In ‘Hero and Villian' Dominic praises Sir John Randall, and Charlie the activist group Extinction Rebellion. Continuing our G7 theme, our villain this week is the governments who have never managed to fully achieve a single UN target on the climate and the environment.  In '60 Second Sell' we flag up an equipment fund set up to help monitors/wounded badger patrollers etc, ecologist Tom Langton stretching his crowdfunder to fight the badger cull in court, and the remarkable fundraising work of Nick Moran and Johnny Rankin via Dovestep.Amnesty International   G7 support for pharma monopolies is putting millions of lives at riskThe Times  How Carrie Johnson's eco clique took control of No 10 The War on Wildlife Project  Defra's ministerial farming and shooting merry-go-roundOff the Leash  Community Bulletin BoardStuart Spray  Environmental JournalistExtinction Rebellion websiteSir John Randall   A Birdwatcher in Parliament (podcast) Convention on Biological Diversity   Global Biodiversity Outlook 5The Guardian   World fails to meet a single target to stop destruction of natureThe War on Wildlife Project   Equipment Fund - next steps Tom Langton on Crowd Justice  Help stop badger culling adding to England's Biodiversity catastropheFund raising for Turtle Dove conservation   Dovestep (on Twitter) Webinar (June 17th) – ‘Voices for Badgers' How can we end DEFRA's ineffectual badger killing spree?

Off the Leash Podcasts
The Off The Leash Podcast 1.2

Off the Leash Podcasts

Play Episode Listen Later May 9, 2021 51:13


 In our second episode we discuss South Africa's decision to close down the 'canned lion' industry and the suffering uncovered at P&G Sleigh Pig Unit in Aberdeenshire, Scotland. In '60 Second Sell' we flag up Mary Colwell's latest book 'Beak, Tooth and Claw: Living with Predators in Britain' and the WRATH 2021 March For Wildlife in Birmingham. In ‘Hero and Villain' we say Happy Birthday to the nation's favourite 60-year-old naturalist, and both us and guest Alan Davies go to town on the chainsaw-wielding criminal who destroyed an Osprey nesting platform (additionally we discuss statutory agencies that dish out licences to kill fish-eating birds to protect fisheries). And for our good news story we discuss the Co-op's radical decision to cut the cost of their plant-based foods to match the price of its meat products. National Geographic | South Africa plans to end controversial captive lion industryPodcast with Prof Adam Hart | The Complex Issue of Trophy HuntingAnimal Equality investigation of P&G Sleigh Pig Unit in Aberdeenshire, ScotlandMary Colwell | 'Beak, Tooth and Claw: Living with Predators in Britain'WRATH 2021 March For WildlifeChris Packham websiteWales | Osprey Platform cut downAlan Davies - Birdwatching Trips with The Biggest TwitchThe Ferret | Revealed: the 130,000 wild animals licensed to be killed by wildlife agencyThe Guardian | Co-op slashes the price of plant-based food in quest for net-zero emissions

State of Combat with Brian Campbell
WWE: Bayley's turn, Shayna Baszler drops by, AEW All Out (9/5)

State of Combat with Brian Campbell

Play Episode Listen Later Sep 5, 2019 134:28


Coming off an epic week of professional wrestling, Brian Campbell and co-host Adam Silverstein break down the AEW All Out pay-per-view, explaining how the show missed the mark despite a couple notable moments. The guys also discuss the critically acclaimed NXT UK TakeOver: Cardiff before moving on to the WWE main roster. In Hero or Zero, BC and The Silver King debate the Roman Reigns-Daniel Bryan-Erick Rowan angle, Bayley's heel turn, the Sasha Banks-Becky Lynch feud, where the King of the Ring tournament stands and the latest edition of Firerfly Funhouse. Plus, NXT women's champion Shayna Baszler drops in to discuss her run atop the yellow brand, MMA fights on a farm and picking up dog poop with Ronda Rousey. Learn more about your ad choices. Visit megaphone.fm/adchoices

State of Combat with Brian Campbell
WWE: Surprise returns, major changes ignite Road to WrestleMania 35

State of Combat with Brian Campbell

Play Episode Listen Later Feb 27, 2019 98:27


With the milk of marknesia flowing and feel spots getting activated left and right this week, Brian Campbell and Adam Silverstein wasted no time breaking down everything that went down this week in WWE. The Main Event begins with the amazing announcement from Roman Reigns that his leukemia is in remission. Was WWE right to delay this announcement for Raw, and what should the company do with Reigns at WrestleMania 35? The guys then discuss Batista's surprise return and attack on Ric Flair before weighing in about Vince McMahon's decision to replace Kofi Kingston with Kevin Owens for a match at Fastlane. How will this developments impact the 'Mania card? In Hero or Zero, BC and The Silver King debate the continuing angle with Ronda Rousey, Becky Lynch and Charlotte Flair; Matt Hardy coming back to tag with his brother Jeff; why WWE is having The Revival lose so often; the Johnny Gargano-Velveteen Dream match from NXT and the return of Bruce Pritchard to the creative team. All of that and much more in a loaded episode of SoC. Learn more about your ad choices. Visit megaphone.fm/adchoices

The Comics Alternative
Comics Alternative Interviews: Michael Eury

The Comics Alternative

Play Episode Listen Later Apr 13, 2017 90:51


Time Codes: 00:00:25 - Introduction 00:02:19 - Setup of interview 00:04:09 - Interview with Michael Eury 01:27:46 - Wrap up 01:28:38 - Contact us "Wonderful, warm blanket of camp" On this interview episode Derek talks with the Eisner Award-nominated editor-in-chief of Back Issue magazine Michael Eury. His new book Hero-a-Go-Go: Campy Comic Books, Crimefighters and Culture of the Swinging Sixties comes out from TwoMorrows Publishing next week, and the two discuss this project's genesis and the significance of the camp cultural phenomenon. This text stands out because Eury doesn't limit himself to just comics, but instead he looks at camp from a wider vista, revealing its convergence among television, film, toys, cartoons, music, and everyday consumable products. In Hero-a-Go-Go, readers will find in-depth discussions of such subjects as Metamorpho, The Inferior Five, Jerry Lewis comics, Monkeemania, Not Brand Echh, Hanna-Barbera cartoons, Herbie the Fat Fury, Captain Action, the TV Green Hornet, M.F. Enterprise's Captain Marvel, The Cowsills, JFK and LBJ in comics, the ill-fated Harvey Thrillers, and, of course, the Batman television series. As Michael reveals over the course of this interview, Hero-a-Go-Go is intended for diverse audiences, written as both an informed introduction and a chronicle for remembrance.

Crack the Customer Code
068: Annette Franz, Customer Experience Expert

Crack the Customer Code

Play Episode Listen Later Nov 19, 2015 17:57


Annette Franz, creator of the CX Journey blog, gets into the nitty gritty of what makes a customer journey map a powerful tool for any organization. Customer Journey Maps Get Real “Do I need to track all thousand steps?” Different customers have different customer journeys, so what are the best ways to really map their journey? Annette Franz tackles the complex process of customer journey mapping by simplifying it. In this episode, Adam, Jeannie and Annette discuss the changing ways organizations can get the best information about their customers, so impactful changes can be made. There are quick wins to be had, but you have to know how to find them! There are so many different frameworks for journey mapping, how do you know where to start? Annette dissects ways to explore the customer’s journey and to learn about who your customers really are. Are you ready to dive in? Listen in to hear many great tips to start or continue your journey mapping. Annette Franz: Customer Experience Expert Annette Franz blogs at CX Journey, where she shares her passion for helping companies understand the importance of the employee experience and its role in delivering an exceptional customer experience, as well as how to transform their cultures to ensure the customer is at the center of every conversation. She was recently recognized as one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and has been recognized by several organizations as a top influencer in Customer Experience. She is an active CXPA member, as a CX Expert, CX Mentor, and a SoCal Local Networking Team Lead; she also serves on the Board of Directors. Connect with Annette @annettefranz   @cxjourney  LinkedIn  Facebook Related Content Annette’s blog post, Journey Maps: Not an Exercise in Futility Annette’s blog post, 5 Basic Journey Mapping Principles Jeannie’s blog post, 5 Customer Journey Mapping Mistakes Adam’s blog post on Convince and Convert, 7 Tips to Get Started with Customer Journey Mapping  Sponsor Message  Be Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines is a one-stop training guide for anyone who works with customers. Be Your Customers Hero covers customer service from beginning to end. In HERO, you will learn some of Adam’s favorite tips and tricks for winning the mental game of service, for communicating in ways that set you up for success, and of course, for working with difficult customers. Get a copy for yourself or for your whole team. Bulk discounts are available. Learn more here.                  Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices

Crack the Customer Code
066: Jill Salzman, Community Leader Extraordinaire

Crack the Customer Code

Play Episode Listen Later Nov 12, 2015 27:46


Jill Salzman, creator of The Founding Moms, joins us to discuss global networking and the inception of the world's first and only online and offline meet-up and resource network for mothers. Real Women Making a Difference When asked why membership community building is so important, Jill replies that it's a matter of identifying the need in a community and attempting to fill it. While Founding Moms' meetings began in person with just a few participants, the demand was so great that Jill has expanded to both offline and online group meetings, providing the opportunity for participants to pool resources, network, and offer advice as they build their businesses. As the creator of the only networking community that invites members to bring their children as they learn more about optimizing their business, Jill has built an accessible, loved, and trusted brand. Tune in to hear her customer service advice, network design, brand story, and how to juggle life as an entrepreneur. Jill Salzman: "Helping Moms Get Down to Business" In addition to connecting mom entrepreneurs from all over the globe, Jill has also started a music management firm, founded a jewelry company, and authored a book titled, "Found It: A Field Guide for Mom Entrepreneurs." Jill earned her undergraduate degree from Brown University and after that attended law school. She co-hosts the podcast Breaking Down Your Business, and she hosts a video series called Tip Top Tips For Entrepreneurs. Nicknamed "Mommy Mogul" by CNN Money, "One of Ten Cool Mom Entrepreneurs We Love" by MSN Live, and the creator of one of Forbes' "Top Ten Business Websites," Jill also has a TED Talk, loves to bake, and rocks out in a band.  Connect with Jill LinkedIn Twitter www.foundingmoms.com www.foundingmoms.com/fmc Related Content "Found It: A Field Guide for Mom Entrepreneurs" Breaking Down Your Business Tip Top Tips For Entrepreneurs Jill's TED Talk www.foundingmoms.com/fmc Sponsor Message  Be Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines is a one-stop training guide for anyone who works with customers. Be Your Customers Hero covers customer service from beginning to end. In HERO, you will learn some of Adam’s favorite tips and tricks for winning the mental game of service, for communicating in ways that set you up for success, and of course, for working with difficult customers. Get a copy for yourself or for your whole team. Bulk discounts are available. Learn more here.                  Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices

Crack the Customer Code
064: Shep Hyken, Customer Experience Expert

Crack the Customer Code

Play Episode Listen Later Nov 5, 2015 24:34


Shep Hyken, the Customer Experience Expert and Chief Amazement Officer of Shepard Presentations, joins the podcast to talk about fusing disparate elements of customer service into one holistic whole. Realistic Customer Amazement Shep’s advice for a stellar customer experience? Foster moments of customer amazement grounded in realism. Any company can do this, Shep says, and you don’t have to create clever, fantastic, or over the top productions. “The amazing companies are just a little above average—all of the time.” In his book The Amazement Revolution, Shep outlines some of his favorite strategies to create those ‘wow’ moments. Want a taste? Shep’s favorite strategy is to foster a membership mentality, like a gym or country club membership. Create loyalty, Shep says. Create that VIP experience for your customers. Know who they are. Call them by name. Add personalization and connection. This will bond your customers to your brand and create loyalty. How can you shift the culture of your company to a customer-centric model? Want more strategies, case studies, and tools to create a dynamic customer experience? Tune in! Shep Hyken: The Man, The Myth, The Legend of Customer Experience Experts Not only is Shep the Customer Experience Expert and Chief Amazement Officer of Shepard Presentations— he's also New York Times and Wall Street Journal Bestselling Author, and an inducted member of the National Speakers Association’s Hall of Fame for Lifetime Achievement in the Speaking Profession. Shep works with companies and organizations of all sizes who want to build loyal relationships with customers and employees. His books include Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time. He founded Shepard Presentations in 1983 and since then has been known for his high energy presentations that always include humor and a little bit of magic. Connect with ShepLinkedInTwitterwww.shepondemand.comwww.hyken.com Related Content Shep's books:Amaze Every Customer, Every TimeThe Amazement RevolutionThe Cult of the CustomerThe Loyal CustomerMoments of Magic Be Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines is a one-stop training guide for anyone who works with customers. Be Your Customers Hero covers customer service from beginning to end. In HERO, you will learn some of Adam’s favorite tips and tricks for winning the mental game of service, for communicating in ways that set you up for success, and of course, for working with difficult customers. Get a copy for yourself or for your whole team. Bulk discounts are available. Learn more here. Learn more about your ad choices. Visit megaphone.fm/adchoices

Crack the Customer Code
062: Shel Israel, Cross-Disciplinary Communicator

Crack the Customer Code

Play Episode Listen Later Oct 29, 2015 24:39


A Superstorm of Change Shel’s latest book, Lethal Generosity, borrows its name from the concept that when a company is incredibly generous to their customers, competitors’ efforts to hijack the customer are preempted. Customers have more power than ever. Technology has put customers “in their rightful place at the heart of an organization, rather than on the outside”, and has created, as Shel puts it, a “superstorm of change”. Social media has empowered consumers to demand the experiences they desire. What does this mean for the future—of companies, communication, and the world? The future belongs to millennials, says Shel, and it is in their hands to make reparations and "fix the world." They are the first generation of ‘digital natives’ coming of age to a planet that has a lot of problems, and the technology at their fingertips will be the tool they use to network and solve problems. Shifting Business Models This limitless power of connectivity and communication offers millennials seemingly infinite resources for collaboration. Shel introduces the topic of Keiretsu, a Japanese practice of forming and sharing networks and resources to gather power and problem-solve. Many companies around the world are now building keiretsus, and these teams are going on to shift the traditional business model to a newer, more sustainable format. This phenomenon is evident in cause-marketing efforts from brands like TOMs, Warby Parker, and more. Shel Israel, Cross-Disciplinary Communicator Shel Israel is a best-selling author concerned with technology and the impact it has on business and life. He has been a keynote speaker “on all continents not covered by ice” and a contributor to Forbes, Fast Company, Business Weekly, and Business Insider. He began his extensive career as a newspaper reporter, then moved on to become a PR executive in Silicon Valley; he rounded out his career by working as a publicist. He currently writes and speaks full time. He brings his cross-disciplinary viewpoint to the podcast today to discuss the future of company identity and branding. Connect with ShelLinkedInTwitterwww.shelisrael.comRelated ContentAdam's blog post, Age of Context, Future of ExperienceLethal GenerosityAge of Context Naked ConversationsKeiretsuBe Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines is a one-stop training guide for anyone who works with customers. Be Your Customers Hero covers customer service from beginning to end. In HERO, you will learn some of Adam’s favorite tips and tricks for winning the mental game of service, for communicating in ways that set you up for success, and of course, for working with difficult customers. Get a copy for yourself or for your whole team. Bulk discounts are available. Learn more here. Learn more about your ad choices. Visit megaphone.fm/adchoices