Podcasts about tour operations

Benjamin Sann is the CEO of Tour Optima, a communications platform and white-labeled app solution that offers streamlined messaging between your business and your guests, guides, and internal team.Communication is everything. How are your guests receiving the itinerary and important updates? How are they being prompted to review and tip the guide at the end of the tour? How do you handle group communication blasts throughout a multi-day tour?In this episode we talk about how to streamline your communications flow throughout the entire customer journey, from pre-booking to on-tour to post-tour follow-up. Ben is filled with great advice for when and how you should be communicating with your customers, this is a must-listen!For more show notes, visit tourpreneur.comJoin our 20,000 member Facebook group!Our annual conference, TourWeek 2025 is open for registrations!Timestamps00:00 Introduction to Tour Optima01:37 Understanding Communication in Tourism03:05 Streamlining Operations for Multi-Day Tours05:54 Enhancing Guest Experience Through Communication09:10 The Balance of Communication and Engagement10:15 Simplifying the Customer Journey12:46 Real-World Communication Challenges16:54 Ideal Communication Map for Tours20:26 Integrating Technology in Tour Operations26:20 Optimizing Customer Communication in Tours30:31 Enhancing Pre-Booking Communication Strategies32:05 Balancing Customer and Operational Journeys34:19 Streamlining Vendor Communication for Tours35:35 Leveraging Data for Marketing and Customer Insights40:05 Understanding Customer Booking Behavior44:12 The Future of Technology in Tour Operations

Drummer for Geoff Tate (founding member/vocalist of Queensrÿche) as well as Mark Daly & The Ravens — Danny Laverde is my guest this week! Danny has toured and performed across multiple countries. He gained early recognition from Modern Drummer magazine as an up-and-coming drummer in 2019 while touring with Mick Blankenship. Danny is Colombian-American, born in Los Angeles and raised in Cincinnati, OH. He is experienced in rock, prog metal, jazz fusion and Afro Cuban drumming. Danny met me in downtown Cincy during a rare break from the road. We talk about life on the road, his playing style & setup, influences & much more. Enjoy this conversation — and be sure to follow Danny on social media for all touring updates w/Geoff Tate & Mark Daly!@dannylaverdedrums on Instagram & YouTube (Facebook - Danny Laverde Drums)www.geofftate.com@geofftateomc (Instagram)www.markdalyofficial.com@markdalymusic (Instagram)dantimepod@gmail.com-Special Thanks to Boyd Crews, Tour Operations, Geoff Tate.

Chris McKee wraps up Bryson DeChambeau's second win on LIV in Chicago along with a preview of the Ryder Cup with audio from Luke Donald and Zach Johnson. McKee also interviews Tyler Torrieri the Director of Tour Operations for the Canadian Junior Golf Association.

This week, Director of Tour Operations for the Canadian Junior Golf Association, Tyler Torrieri joins the show to chat about the 30th Anniversary of the CJGA and the year to come. Plus, Taylor Moore wins at the Valspar, Danny Lee wins in a playoff on the LIV, the rollback is official, and picks for both […] The post Episode 262 – Tyler Torrieri from the CJGA appeared first on Drive The Green Golf.

What role should tour operators play in ethical tourism development? Is it worthwhile considering how to make tours more accessible? And what key challenge will tour operators face in 2023? This week, Hannah chats to Ewan Cluckie, founder of Tripseed, a Thailand-based tour operator. In a fascinating conversation, we talk about the transition that digital travel trade marketing has undergone during the pandemic and the silver lining that Covid-19 has presented to smaller tour operators. Plus, we learn about Tripseed's development of accessible travel products, and how it mapped out the accessible facilities which Thailand has to offer.   Along the way, we return to one big issue again and again - how can tour operators move away from a less extractive form of tourism, to one where local voices are heard and respected.

Today, we are live from the CJGA TaylorMade Canadian Invitational at Lionhead Golf Club! We're joined by Ryan Shaw, who's the Manager of Tour Operations for the CJGA. Plus, we'll look back at Brooke Henderson's strong T-7 finish at the AIG Women's Open, Tom Kim's win at the Wyndham Championship and preview the FedEx Cup playoffs!

This week we are joined by Mike Galeski, the former head of Tour Operations at Callaway Golf and the Executive Director of the Dinah Shore. Mike offers us some great stories from his years with Callaway during its early growth in golf. The PGA concluded in Tulsa we recap the week and discuss Justin Thomas' victory.   See omnystudio.com/listener for privacy information.

Today, it's our premiere of season 12 of Golf Talk Canada! Mark Zecchino Bob Weeks and Adam Scully recap the first month of 2022. We go 1 on 1 with Canadian Brooke Henderson and also preview the CJGA schedule with Tyler Torrieri, the CJGA's Director of Tour Operations.

This is a side of the Tour pro's games that we don't usually get to see. The VP of Tour Operations at TaylorMade Golf, Keith Sbarbaro, joins Froggy on Froggy Wednesdays. He is, and has been, the go-to guy to fit the world's best player for the best-performing clubs they need to succeed. From working one-on-one with Tiger, Rory, DJ, Sergio, and more, this is a fascinating conversation about how equipment fitting works behind the scenes on the PGA Tour! Listen in, presented by OnCore Golf

Jeannette is with Alex Gisbert Co-Founder and CEO of Fastpayhotels, innovators in B2B hotel distribution. As a fast-growing business who now work with 30,000 hotels around the world and in 78 countries Fastpayhotels have shown that entrepreneurial spirit and innovation is  the way to grow successfully on a global stage. As someone who pivoted from the corporate space to his own innovative start-up he explains why the details and being authentic make the difference. Alex and Jeannette also discuss the importance of integrity, your network and understanding that the things that don’t work out are always opportunities to learn and move forward if you are prepared to work hard.   KEY TAKEAWAYS Going through your cost ledgers line by line is the way to understand exactly where the money goes in a company. You can do a Masters IN business or DO a Masters AT a business, resulting in Alex turning around and selling his family restaurant chain to Pizza Express Learning from the grassroots up makes all the difference to be credible as a leader in a family business – from bottle washer, to waiter to being able to work the bar. You have to work your way into situations. Creating empathy with suppliers builds huge bridges and opens doors, criss cross your career into interesting conversations As a CEO you are broadly looking at 3 areas costs, profit and brandApproach of I don’t need to know the details, just make it happen Take risks, there always has to be a better way of doing things The right mindset is vital to understanding that even if something doesn’t work out it’s a learning opportunity. If you don’t think of failure as failure but as an opportunity to learn you can always move forward. As you progress in your career, you build confidence in taking risks and gain comfort taking even bigger risks as you progress. People worry about what they may lose instead of what they might gain, which often means they never get going in the first place. Globalised growth is really hard to do The use of language is hugely important when you are trying to globalise a business. Jargon and idioms can be easily misinterpreted and you can alienate people whose first language is not englidh overnight so you have to watch out for that. You can never underestimate the cultural differences, diversity and the importance of understanding the different ways of doing business around the world. Understanding details makes all the difference. Having a supportive partner in your life and in your business, that backs you all the way helps massively in making those big leaps into the unknown. Just go for it and do something that will make you happy! It’s about giving it a go - you have to work hard with integrity and professionalism. Setting up a business isn’t easy but it’s worth it – from remortgaging the house to ramping up credit card debt You can only regret what you do, you can’t regret what you don’t do, so just do it. Your reputation and integrity are everything and people make decisions to work with you based on it despite which big companies you have worked for. Never try and be two personalities – take your personal values and traits to work with you everyday. Its part of having integrity.   BEST MOMENTS ‘I was exposed to entrepreneurship and leadership early in my career and it does give you confidence’ ‘If you only ever do your job description you will only ever be your job description’ ‘Working with integrity is massively important’   VALUABLE RESOURCES Brave, Bold, Brilliant podcast series https://www.jeannettelinfootassociates.com/Fastpayhotels website   ABOUT THE GUEST Alex Gisbert Founder and CEO, Fastpayhotels   Alex is founder and CEO of Fastpayhotels. Based in Mallorca and created in 2016, Fastpayhotels represents the evolution of the B2B Hotel distribution model bringing much needed innovation to this space. Fastpayhotels is a private equity backed business operating in 78 countries and in 3 locations around the world with over 30,000 hotel partnerships.   Fastpayhotels has been winner of Start Up the Year by Travolution UK 2016, Start Nominee in Spain by Segitur 2017, and New Business of Year by Desarollo in Spain as well as finalist at Phocuswright Summit in 2016 in Los Angeles.   Alex left Lowcosttravel Group in 2015 where he was  COO and member of the board  leading the B2C and B2B sales, product, revenue management and marketing teams globally.   Alex joined Expedia in 2007 as Regional Director Strategic Accounts responsible for the negotiation and management of global hotel deals and relationships with the major hotel chains across the EMEA region for Expedia’s Partner Service Group as well as Online Partner Marketing leading the marketing efforts across branded affiliates, display, metasearch and various other online Expedia partnerships such as Yahoo, Nectar and Payback.   Alex joined Expedia from Opodo where he was Commercial Director based in London. Prior to that he spent 4 years at the Thomas Cook group working within the Tour Operations group and the E-Commerce Divisions.   Alex won Travolution Magazine’s Rising Star of the Year award in 2009.   Alex is a Combined Honours Graduate from the University of Exeter. Alex is Spanish and is based in Palma de Mallorca.   ABOUT THE HOST Jeannette Linfoot is a highly regarded senior executive, property investor, board advisor and business mentor with over 25 years of global professional business experience across the travel, leisure, hospitality and property sectors. Having bought, ran and sold businesses all over the world, Jeannette now has a portfolio of her own businesses and also advises and mentors other business leaders to drive forward their strategies as well as their own personal development.   Jeannette is a down to earth leader, a passionate champion for diversity & inclusion and a huge advocate of nurturing talent so every person can unleash their full potential and live their dreams.   CONTACT METHOD https://www.jeannettelinfootassociates.com/ https://uk.linkedin.com/in/jeannettelinfoot https://www.facebook.com/jeannette.linfoot https://www.instagram.com/jeannette.linfoot                                 See omnystudio.com/listener for privacy information.

Talking with Director of Tour Operations for Honma Golf, Laird White.

In this episode of The Gear Dive brought to you by Titleist, Johnny chats with TrackMans Lance Vinson on an all things TrackMan and its presence on Tour. It's such a deep dive that they needed two shows to cover it all.

SeeMore 101: How to Align Your Putter and Make Sure Your Eye Position, Ball Position, Club Head Position and Club Shaft Position Are Perfectly Square Every Time Regardless of Eye Dominance, Using SeeMore's RifleScope Technology. A Tour Studio Lesson With Cody Hale, SeeMore’s Director of Tour Operations.

In the season one finale, our VP of Tour Operations, Keith Sbarbaro, takes us deep inside the ropes to discuss the evolution of equipment contracts, share stories of iconic Tour stars, and sum up an incredible year for TaylorMade's athletes and products.

In this episode of The Gear Dive, Johnny goes all in on Mitsubishi Shafts with Avery Reed. They cover everything from Tiger's Diamana to Rory's Tensei and everything in between.

In this episode of The Gear Dive, Johnny chats with Ping Golf's Christian Pena on his background, Irons for high speed players, his dream ping bag and the potential of the BluePrint coming to retail

669: Reading greens can be the most frustrating and aggravating element in golf. How many times have you said “I didn’t see that break” or “That broke a lot different than what I saw!”? No more! The Golf Scope AR App on your new phone will read the green and show you the exact break to make any putt. Our guest this week is the founder/CEO/developer Ryan Engle who walks us through the application and how to make it work for you. Currently it’s only available for iPhone, but the Android version is coming out in 2019. There’s also a VR version on the horizon! There’s a link on our blog at GolfSmarter.com/golfscope of a short video showing our random selection and a final message of the year from Fred.!!!Congratulations to Tom Oliver of Hoover, AL!! Tom has won our last prize of the year, an over the phone fitting and a new customized Seemore Putter courtesy of seemore.com, CEO Jim Grundberg, and Director of Tour Operations, Cody Hale…thanks so much for your generosity! This episode is brought to you by our partner TWG! Get an extra 20% off apparel with the coupon code “golfsmarter” at checkout. See the great selections at TGW.com/golfsmarter. Some exclusions apply. Excludes all Titleist, FootJoy, Under Armour items and select NIKE items. Cannot be combined with other discount offers. Due to manufacturer policies, some other items may also be excluded. Ends 2/5/19 at 11:59 PM CT..This episode is also brought to you by Peter Millar Golf. Go to PeterMillar.com/golfsmarter to check out Fred's favorites and for complimentary shipping and a free golf cap with your first purchase. 

668: Cody Hale Director of Tour Operations for Seemore putters is this week’s guest. As we prepare to give a customized Seemore Putter as our weekly giveaway Grand Prize, host Fred Greene invited Cody to tell us more about “RifleScope Technology”, the benefits, and unique designs of Seemore Putters. If you might win a Seemore Putter next week, then you’ll definitely want to watch the interview from the Seemore Studio at https://youtu.be/mtYJ-xj2KN4Registration to win a Seemore Putter is open till Midnight PT/3am ET Sunday, December 23 at golfsmarter.com/giveaway. The winner will be announced by random drawing at the end of each new episode. Some restrictions apply, see details on our website. This is your last chance to register to win our final prize to be announced on the episode of December 25, 2018. Go to golfsmarter.com/giveaway. The final deadline to register is this Sunday, December 23, 2018 at Midnight PT/3aET. This episode is brought to you by our partner TWG! Get an extra 20% off apparel with the coupon code “golfsmarter” at checkout. See the great selections at TGW.com/golfsmarter. Some exclusions apply. Excludes all Titleist, FootJoy, Under Armour items and select NIKE items. Cannot be combined with other discount offers. Due to manufacturer policies, some other items may also be excluded. Ends 2/5/19 at 11:59 PM CT.

This week we talked with Matt Clark and Morgan Miller about the ins and outs of Symetra Tour operations. Sponsor: www.2ggapparel.com Promo code: BIRDIECAST25 Guests: @mattclark_ @moemaxmill Hosts: @maschechter @lesliecloots Recording date: August 14th 2018 Location: Battle Creek, MI --- Support this podcast: https://anchor.fm/birdiecast/support

Rodney McDonald joins us from the US Open venue, Shinnecock Hills, to discuss his role as VP of Tour Operations for Cleveland/Srixon Golf.  Rodney provides some great insight on what players are anticipating at the US Open this week, how he thinks the course is going to play, and discusses his career in golf and responsibilities with Cleveland. Thanks to Rodney and good luck to all of the Cleveland and Srixon players this week!

Ever wonder who the guy is that fits the tour pros for clubs...Keith Sbarbaro from TaylorMade Golf is that guy. He's the VP of Tour Operations...and he's fit everyone from Tiger, Rory, DJ, JD, Rosey, and Rahm just to name a few! He talks about the process that goes into fitting each player and explains how all the technology works! Learn more about your ad-choices at https://news.iheart.com/podcast-advertisers

The HSBC Women's World Championship is going to kick off this Thursday March 1st,  and it is one of the biggest sporting and social events in town. Claressa chatted with Chief Communications and Tour Operations Officer for LPGA Heather Daly-Donofrio about how the women's game has changed and who the up and coming talent are. 

Welcome to Solid 35, the radio show where @harryarnettcg; and head of Pro Tour, @NickRaffaeleCG; catch up with our friends throughout the game and at Callaway. This week we've got longtime European Tour Player and current Callaway Director of European Tour Operations, Peter Harrison.