DEMA Live

Join DEMA on a very special edition of DEMA Live, as we recognize this years 2017 award winners. We will be giving out the awards of Lifetime Achievement, Private Service Professional, Supplier, Educator, and Chapter of the Year. This presentation usually is made at the annual convention however due to in climate weather the convention was cancelled. We would like to use DEMA Live as the platform for each of these very successful individuals and Chapter to receive the recognition they so rightly deserve. So please join us.  

On this edition of DEMA Live we are joined by Rita Sullins,  founder of the newest private benefit for DEMA members, “The Confidential Asset Platform”.  The Confidential Asset Platform is going to provide DEMA Principal’s the private opportunity to purchase and sell extremely rare pieces of art and jewelry on a direct buyer to seller basis. This platform will be hidden behind the DEMA Website and will help insure that no outside sources will be able to see what these assets are selling providing the privacy that all principals are looking for. It is with great excitement that DEMA is able to provide this opportunity as one of the new benefits to our DEMA membership.

On this edition of DEMA Live Donna Shannon, of Personal Touch Career Coaching Services joins the show to discuss the impact that LinkedIn has had on the private service industry.  Donna will address how a professional individual can leverage LinkedIn not only to build great connections but also help build a toolbox of relationships to have at your disposal when you need them most.  Donna will also run down the recent changes to LinkedIn and will address the new pay to play platform that LinkedIn has established and answer the question of if it is worth dishing the money out.  

On this episode of DEMA Live, Dr. Ken Durr of History Associates shares insights into how estate managers can help their principals preserve and share their family history. We will also discuss  the process behind  writing a history book or biography and the impact that it can have on the family or the business which they may own.  

This week on DEMA Live, Carl Gross of Global Midwest Adjusters International joins the show.  During the show Carl will be talking about different situations that the luxury homeowner should be aware of.  He will also help provide tips and other items that PSP’s to look for to make sure that the homes they manage are insured properly before it is too late.  So don’t wait until the unspeakable happens, listen in to this weeks show so that you can be the security blanket your principal hired you to be.

On this edition of DEMA Live Bill Anderson of Art Guard joins us.  Many in the art world consider Art Guard, as the go to resource consider when it comes to providing protection for your high-end art collection.  We will be discussing how securing art has changed over the past 10 years, how technology is now impacting the security side of art, and the importance of maintenance, installation, and cataloging of your collection.  

On this edition of DEMA Live we will be discussing the lastest lighting technology solutions as they pertains to today's homes.  Joining us for this discussion will be Jeff Dean of Lutron Lighting Controls.  Jeff is the Northeast Sales Manager for Lutron and has seen first hand all of the technological advancements that have happened over the past ten years.  He will share with us his insight on those changes and how they have impacted the home and will also share with us some of the new technology that is coming on the horizon.  

On this edition of DEMA Live we will joined by Sonya Weisshappel owner of Seriatim.  In addition to home organization Seriatim has experience in organizing tax receipts, downsizing, life transitions, they have even been asked get involved as consultants in insurance reviews.  On the show will discuss these topics and so much more as it pertains to being a home fiduciary consultant.

On today’s DEMA Live, Thorsten Meier, Founder of Life In Motion Group  joins the discussion to talk about things that you need to know when trying to procure those hard to find tickets for the hottest shows in town.  Thorsten will explain how you can look like a rock star to your principal and make the impossible possible.

On this edition of DEMA Live we will be doing the show on sight at Christo’s Fur Salon located in Chicago, IL.  Christos Taltsidis, Master Furrier, is a fur and leather artist from Kastoria Greece which is known as the fur capital of the world.  Christo will share with us stories from his past as well as industry secrets that will help our membership when purchasing fur products.  In addition he will also be providing tips on how to properly maintain these goods.  

It’s a New Year on DEMA Live and we are excited to kick the year with a show on personal career skill development.  During this show we will be joined by industry leaders Donna Shannon of Personal Career Touch Services and David Gonzales of Domestic Placement Network and EstateJobs.com.  On the this edition we will be talking about different ways that PSP’s can separate themselves from their peers.  Finding the perfect job can be difficult, but with the support things can go a lot smoother.  Join us for this kick off edition of DEMA Live in 2017.

It is that time of year again.  Working and attending holiday parties with tables full of some of the most fantastic foods a person can imagine.  Unlike the grocery store we can’t just stick to the perimeter of the store.  We have to make choices and good ones at that.  On this edition of DEMA Live Colleen Forgus, Founder of Girl and the Egg, will be talking about how to handle the food temptations that are presented to all of us during the holiday season.  She will also be discussing how private service professionals can manage the food and health challenges that are presented to them on a daily basis.  Being on the run constantly trying to meet the demanding schedule of a PSP can be difficult.  With over 20 years of experience as a Certified Nutritional Therapy Consultant, Colleen, will provide a few tips on how to make things a little easier when managing your dieting habits.  

On this edition DEMA Live Melody Richards a Newborn Care Specialist and family relations’ counselor will join us.  Melody has worked for some of the most prestigious high net worth families in the world.  She is going to share her thoughts and experiences on how to handle different styles of families, the challenges of raising a child in modern society and differences working in the states vs. abroad.  

Jake Alexander of Christofle joins DEMA Live to discuss some of the important things to remember when planning luxury holiday events and how to master the art gift giving either personally or on a corporate level.  Christofle is a gift that no one will ever forget!  Jake will talk about different gift ideas that Christofle has to offer starting from as low as $250.  He will also be providing a DEMA Memership discount code that will give a 20% discount to anyone that uses the code.  Now there is no reason to not give a gift of elegance that they will NEVER forget!

Bartlett Tree Experts was founded in 1907 by Francis A. Bartlett and is the world’s leading scientific tree and shrub care company.  Nick Martin will be joining the program to discuss some of the things that Barlett has implemented over the years to better maintain the countries trees.  On the program we will discuss the importance of building a stronger root structure, risk assesment of landscapes, pest control, and proper tree pruning. Listen into the show so that you can prepare for the upcoming winter season and make the spring bring a fresh start with a beautiful look to your landscape.

On this edition of DEMA Live we are joined again by the world famous Mrs. Green, of Mrs. Green’s World.  Mrs. Green was one of the presenters at this year’s DEMA Convention and she was so well received by the attendees that we asked her if she would like to come on DEMA Live.  In the second of this two part radio show Gina will share some tips some of the ways we might be able to implement a more sustainable approach to  managing a household for our principals, suppliers, and for ourselves as individuals.   Mrs. Green offers simple, creative ways to adopt green habits that benefit individuals, families and companies, and are good for the planet. Everyone from retired chemical engineers to design-school millennials appreciate her authentic and entertaining style of communication. “We challenge people to think, but we don’t tell them what to think,” says Murphy-Darling. “I invite my listeners to join us in creating a world filled with hope, possibility and change for a sustainable future. Every person’s small changes add up to big impact.”

This is a special DEMA Live to provide important information for residents that will be impacted by hurricane Matthew. We are joined by new Global Affiliate Members of DEMA, Globe Midwest Adjusters International. Ethan Gross-VP and COO will help provide victims of hurricane Matthew with the approriate steps to take after the hurricane has passed .

On this edition of DEMA Live we have a special guest.  The world famous Mrs. Green, of Mrs. Green’s World, joins us.  Mrs. Green was one of the presenters at this year’s DEMA Convention and she was so well received by the attendees that we asked her if she would like to come on DEMA Live.    Mrs. Green offers simple, creative ways to adopt green habits that benefit individuals, families and companies, and are good for the planet. Everyone from retired chemical engineers to design-school millennials appreciate her authentic and entertaining style of communication. “We challenge people to think, but we don’t tell them what to think,” says Murphy-Darling. “I invite my listeners to join us in creating a world filled with hope, possibility and change for a sustainable future. Every person’s small changes add up to big impact.”

Palm Beach International Academy (PBIA) is at the forefront of 21st Century Education. Today’s student must be a creative problem solver who understands how to communicate and collaborate across many disciplines. Our programs promote these skills and more. We create personalized and accredited academic plans to fit the unique interests and lifestyles of each student. From K-12, to undergraduate and graduate studies, our students become lifelong learners. Students work one-on-one or in small groups with educators who present the material in innovative and exciting ways. Our students learn to be leaders and to contribute to our global community. Students study at one of our centers or remote locations, as well as via real-time video conferencing while traveling, living abroad or at home. The choices are endless!

On this edition of DEMA Live,  Steve Feldman of Renovation Angel join the discussion on How To Reduce Your Estates Global Footprint.  Renovation Angel is the only company in the world the is a no-profit organization that focuses it’s attention on recycling luxury kitchens.  In addition to learning more about how the process works Steve will touch on how this became a passion for him and what you can expect to learn when he and his panel of Greenologist take center stage at this years DEMA Convention. 

On this edition of DEMA Live, PSP Resume Writing Expert, Donna Shannon of The Personal Touch Career Services will join the show.  As awareness of this industry increases more people have shown interest in entering it.  Donna Shannon will talk about ways that every person in the private service industry can improve their resumes.  She will also discuss how the private service resume differs from the corporate resume.

After the success of last week’s show with Katy Carter of Allied Marine the time was right for a DEMA Live PSP Corner.  We reached out to DEMA Chapter President Kerry Lyons to come on the show and explain how she has been able to make the transition from crew to staff.  Join this week's DEMA Live at a special time and learn how closely related the two industry's are.

This week on DEMA Live we are taking to the high seas with our guest Katy Carter of Allied Marine Yachts and Charters.  Allied Marine is one of the world’s largest luxury brokerage and yacht charter companies in the world.  While on the show we will explore some of the nuisances related to the yachting industry.  Discussion topics will include things that need to be considered when purchasing a yacht, questions that need to be asked when chartering a yacht, and lastly things that need to be considered when hitting the high sea for the family vacation.  We will also touch on some of the new technological advancements that help make a yacht feel like home more than ever!

Maneuvering the employment waters can seem like a daunting task.  Knowing which agency you want to represent you, what positions are the right positions for your skill set, not knowing how long you will be unemployed, and of course are you employable, are all questions and concerns that any PSP has.  On this edition of DEMA Live, Isabel Marques, founder of Casa Bella Residential Staffing, will join us to discuss these topics and so much more.  In addition to the topics above we will be discussing the importance of resumes, interviewing skills, career development, and job descriptions.  So grab a pen and paper, pick up the phone and call in, and get ready for this special edition of DEMA Live: Agency Corner!

The pioneers of luxury, Christofle have been the leading designer and manufactures of fine silver flatware since 1830. Join us as we have a candid discussion with their experts about table setting and fine silver flatware trends. With the times of change and a younger generation, has this changed the traditional formal etiquette? What has Christofle done to accommodate these changes, yet keep true to their rich history and traditions? We are thrilled to have once again Christofle as our Awards Gala Sponsor at our 5th Annual DEMA National Convention in Scottsdale, Arizona.

What is the importance of doing an appraisal?  How does it help provide protection for the family that you work for?  How do appraisals differ from company to company?  All of these questions will be answered on this edition of DEMA Live when Ray Nugent of Nugent Appraisal Services will join us.  Nugent Appraisal Services has over 40 years of experience and we will be touching on the importance of appraisals, frequency of appraisals, and what items should be appraised.

In today’s busy, fast paced lifestyle it can be tricky trying to get your principal from point A to point B on time.  One of the areas relied upon to make this happen is transportation.  The most expensive and time consuming areas of transportation is flying. On this edition of DEMA Live we will be joined by Matthew Winer, founder of Jet Management Associates.  With over ten years of experience Matthew has seen all spectrums of the business.  While on the show we will discuss topic issues such as ownership vs. fractional ownership vs. chartering.  We will also review what hidden costs you should be aware of when flying and chartering a plane.  If you have been tasked by your principal to book travel or get information on purchasing a jet, this is another can’t miss edition of DEMA Live.

In this edition of DEMA Live, the curtain will be pulled back to reveal an insiders sneak peek at what you can expect if you attend the 2016 DEMA Convention.  This year’s DEMA Convention will provide a very special feel as it is the 5th Annual DEMA Convention.   The shows host Matthew Haack and DJ Havercamp will talk about some of the speakers and the topics that will be addressed at this year's convention.  They will also reflect back at some of the more exciting moments of past DEMA Conventions.  If you have never attended a convention and are interested in learning what you can expect this is the show for you.  If you have attended and want to call in to give your perspective feel free to do so!  This year DEMA and it’s members will continue to be Agents of Change in the Private Service Industry!  

On this episode of DEMA Live will tackle the issue of working a Live-In or Live-Out position from the perspective of a Private Service Professional.  For years the industry has struggled with which position has the better benefits. Is it easier to work a postion where you can leave at the end of the day or to have the ability of having a place to stay where your work?  Can you ask for higher pay with either of the positions?  Is it healthier to seperate business from your private life?  There are several positives and negatives, all which will be discussed on DEMA Live.

DEMA has expanded overseas to London and Monaco.  This expansion of the association  has created new relationships and resources that we can now offer to our membership.  One of those relationships built while in London was with the Chief Editor  of Estate and Manor, Andrew Tilston. Estate & Manor is an online magazine portal which is dedicated to global private staffing and luxury lifestyle services. Estate & Manor offers readers a glorious insight into the  world of working with affluent individuals – All of our contributors are known for their  expertise and knowledge. These domestic staff areas consist of: Estate Management,  Lifestyle Management, Yacht and Jet Crew, Childcare and Education plus many, many more. In this episode of DEMA Live we will discuss with Andrew, the vision of Estate & Manor and where he sees the Private Service Industry in the future.  We will also talk about the  impact that online social media and job boards have had on the private service industry.

DEMA Live will be joined by Emploment Attorney Rachel Kurth.  Ms. Kurth will be one of the speakers presenting at this year's 2016 Management Conference in New York at the end of April.  In this edition of DEMA Live Rachel will be talking about some of the most important legal issues as they pertain to the legal side of staff employment.  

DEMA has already had a huge impact on several Private Service Professionals throughout the world.  In this edition of DEMA Live learn how the 2015 DEMA PSP of the Year, Gary Cockerham has utilized DEMA to benefit not only himself but the Principals that has worked for. Gary will be discussing the importance that DEMA networking, DEMA Conventions and Conferences, and continuing education through meetings, have helped him not only land his dream job but also lay the ground work to become an integral part of his families that he works with.  He will discuss the transition of his career through DEMA as he went from being the founding DEMA Chapter President in Orlando, to Chapter President in Palm Beach, and finally ending up in Scottsdale where he is currently Chapter President of the Scottsdale DEMA Chapter.

This week on DEMA Live we will have a discussion regarding the Child Care aspect of the Private Service World.  We will be joined by Tonya Sakowicz who will fill us in on some of the latest trends going on in the world of childcare.  One of the newest trends is a creation of a new position called, a Newborn Care Specialist.  This position is something that you need to be certified in and can lead to more opportunity as it pertains to the Nanny Industry.   Tonya will help break down the different roles that each position has, as well as share some of the tips of the trade that she has developed over her 29 years career as a Nanny and Newborn Care Specialist.  Who doesn't like to talk babies?  So join us and help us continue to educate the Private Service Industry.  

Your Principal is traveling overseas.  You have set eveything up regarding the travel with regards to the car transportation, flight details, hotel and their meeting schedule.  Then you get a phone call from the Principal at 1 am in the morning where they are traveling.  The principal is running a severe temperature and doesn't know where to turn to get help.  What do you do?  The clock is ticking... Drop in and listen to this edition of DEMA Live as we will be joined by CEO and Founder of Black Bag.  Dr. Chris Sidford provides physician directed care and advice concerning emergency treatment options, hospitalization, and evecuation services.  He will also being speaking at this year's 2016 DEMA Conference on April the 23rd in New York City.   Dr. Sidford will explore and explain some of the difficult things that need to be considered when traveling as well as, how to properly prepare your family in case of a natural disaster.  This will include preparing proper evacuation plans, communication during an emergency, and how often the family should practice these drills.

In the ever-changing world of technology enter Collectrium.  A state of the art digital platform that allows art collectors throughout the world to not only manage their collections, but also see the value based upon recent Christie Auction House results.  DEMA Live will have Boris Pevzner on DEMA Live to discuss how this program works and can benefit today's Private Service Professional.   We will be discussing such topics as art cleaning and maintenance,  scheduling of deep cleaing art pieces, as well as the overall documentation of the art colection.  All of these can save the Principal money in the long run as they all can help prevent insurance claims due to neglect.  So join us on DEMA Live as we discover new ways to care, maintain and manage art collections.

The lawn has taken a beating from the snow plowing and the bushes are sagging from the weight of the snow.  The trees will soon begin to have new buds appearing on their branches and grass will begin to green.  As the weather begins to break and the sounds of spring begin to fill the air a question comes to mind.  How can be I be better prepared for spring? In this edition of DEMA Live we will be joined by  Scott Fawcett of Hoffman Landscaping, as we discuss industry trade secrets that will have your trees and lawn looking tiptop in no time.  We will discuss proper fertilization cycles and how those processes varying.  We will also discuss items such as pruning and removal of trees that might not have made it through the winter season.  We will also discuss such items as planting in flowerbeds and proper aeration of lawns.

In this edition of DEMA Live  Eric Dobson, founder of Angel Capital Group, will join us.  Angel Capital Group works with some of the world’s most successful investors as they help them determine the upcoming companies that need to have seed money in order to continue growing.  This seed money allows the investor a chance to buy into a company at the early stages of the business, thus getting larger returns on their investment later down the road.  So join us as we discuss how this type of investing impacts you as a Private Service Professional and why it is important for you to better understand who you are working with.

I CAN'T BELIEVE YOU DID THIS!  Is this a positive or negative email?  Join DEMA Live for our new edition to the DEMA Live Schedule, PSP(Private Service Professional) Corner.  During this radio show NYC DEMA Chapter President/Estate Manager, Roger Cushwa, will join us as we discuss Email Etiquette.    In world where it is easier than ever to quickly reply to situations in writing there are key elements that every professional should remember.  On DEMA Live we will discuss some of those issues, which will include when to use ALL CAPS, responding to emails when upset, grammar, and proper review of emails before sending.  Learn from one of the Private Services best, as he communicates how he has become successful with managing his email etiquette.  

Join DEMA Live as we visit with Ryan Herd of 1Sound Choice.  He will be providing insight on some of the best known brands when it comes to smart home technology.  We will also be discussing some of the things that a person should be looking at when installing and maintaining a smart home.  His experience from an installation perspective will provide a great insight into the world of Smart Home Technology.

Ever wonder why James Bond looks so good in his suits, but yet whenever you try to purchase a suit it just doesn’t fit the same.  Yes it is true!  We all don’t have time to spend countless hours in the gym and passing up on the opportunity to consume our favorite comfort food is just NOT an option. DEMA has learned that while living a healthy lifestyle does help your look, a fine tailored suit makes all the difference in the world.  Joining DEMA Live will be Trapper Roderick , CEO of True Gentleman.  During this DEMA Live, he will discuss the theory behind Dressing For Success.  We will discuss such topics as the distinction that a fine fabric can make in a suit, the difference between casual suits and business suits, and changes that are taking place in the fashion world.  

DEMA Live will talk with the CEO of Ultra Lifestyle, Jonathan Fishbeck, which creates custom, luxury lifestyle solutions by unifying people, process and platform. Their Assessment and Quality Assurance Team reviews goals and staff operations, develops efficient procedures, integrates technology and provides lifetime support. It is a one cloud-based system, Navigator, that focuses on the client's lifestyle goals and drives the private service experience by connecting all global estate assets and staff, guiding and measuring the performance of people and process to assure quality control throughout the entire operation. Increased efficiency and measured improvements enable new levels of productivity, freeing our clients to focus on what is most important to them and helping staff complete their work more effectively. ULTRA Lifestyle proactively guides and supports people, your most important asset. Time is precious. Ultra Lifestyle promotes freedom.  

So you have been asked to transport the family’s most important member to the winter location.  The family pet needs to get a trim and you have been asked to handle scheduling.  Transporting the family’s pets or grooming issues can be one of the most dangerous duties that you are tasked with.  One miscue with the trimmer or an overdose of tranquilizers can be a career ender.   Brian Merritt, of Love and Care Pet, will join us on DEMA Live to discuss some of the most important things you should know when it comes to transportation and maintenance of pets.  During this discussion we will talk about expectations of Pet Care Specialists and questions that you should be asking before giving one of the families most prized possessions over to a unknown vendor.

David Bentson founder of Precision Automotive Group joins DEMA Live on the first espisode of 2016.  Dave will be disucssing some of the finer points of vehicle maintenance.  One of the most important statments to remember is, "You don't know what you dont know".  Dave is going to be discussing best practices regarding selling, purchasing, and maintenance programs for large collections of vehicles.   A lifelong, incurable petrol head, David’s involvement in the auto industry spans over 20 years. With extensive background in retail sales, auctions, detailing, collision repair, service repair, and restoration, David uses this expertise to achieve his ultimate goal — eliminating the hassle of automotive transactions so his clients can enjoy their vehicles. 

Carmen Foy is going to help educate all of our members regarding some of the do’s and don’ts when it comes to working with food in the kitchen.  Food Safety and hygiene training have become a passion for Carmen after serving as a chef on multiple yachts.  She is responsible for creating the first food safety course in the yachting industry. her course has since become a required course which now carries a certification with it.  Carmen is the owner of Crew Food Safety Training , where she is managing director and Lead Instructor.

Several organic cleaners are currently on the market but only one has been designed, tested and is being used by the worlds leading butlers and estate managers.  Join host, Matt Haack, as he discusses the newest green product to enter the cleaning area called Butlers Brand. Hear from the Butler, Chris Allen, the Scientist, Brian Bishop, and the Environmentalist, David Youdovin. Together these three have designed a product that does not smell, is recyclable, biodegradable and most important will actually clean.  o Learn how green cleaning has changed over the past 20 years. o Why is it important to protect our environment using green products? o Is this just the latest fad? o Chris will share some of the struggles he experienced while trying to meet the demands of his principals regarding green cleaning. Be sure to join us during the Live taping to learn how to receive your complimentary sample of Butlers Brand Cleaning Solution.

Join DEMA Live as 2015 Lifetime Achievement Award Winner, Charles MacPherson and 2015 DEMA Educator of the Year, Bonnie Low-Kramen are reunited.  Two of the industries most well recognized instructors will discuss how they feel the industry has changed and what is on the horizon for the future of the Private Service Industry.  They will also talk about the challenges that they face when thinking about certification for their training courses.  Lastly they will shed light on how schooling can benefit every PSP whether seasoned veteran or someone just entering the field.  

Join Moet Hennessy Champagne Specialist, Tara O'Leary, as she discusses the history of champagne.  Discover what regions and grapes provide the best champagne experiences.  She will review why some of the most highly rated champagnes are so exquisite and provide some insight on some not so well known gems in the champagne industry.  So whether you a champagne novice or expert, Tara will be at the ready to answer all of your questions regarding champagne.  

DEMA Live Continues to revisit wtih 2015 Convention Speakers in this episode, as Joshua White joins the show.   Joshua White, Client Advisor for Gulfshore Insurance, will discuss asset risk management.  Josh will help provide insight on how to prepare a risk management plan that helps prevent losses to your clients assets and ensures proper plans, and insurances are in place in the event of the unforeseen claim.  Call in with your questions and join us this evening for another DEMA Live.

Join DEMA Live as the shows host Matthew Haack sits down with one of the 2015 DEMA Convention Speakers, Chris Ramey, President of the Home Trust.  His presentation at this year's convention had such an impact on the attendees that they requested he return to speak on the topic of "Loyalty".  In this edition of DEMA Live Chris will discuss how difficult it is to create loyalty in the Private Service Industry.   Items to be discussed will include: How to remain professional in a situation where your loyalty is testedHow to elevate others loyalty to your standardsHow to define your level of loyalty by those that you associate with DEMA Live is excited to have Chris on the show.  Join us and discuss loyalty in the Private Service Industry this Tuesday, October 13th @ 8pm EST.

Have you ever wondered how the hierarchy of a family office is structured and how you fit into that structure?  Join Chris Breland Kelly, CEO & Founder, Barclay Breland Family Office as he discusses how to communicate with the employees of a family office and how relationships are crucial as a Private Service Professional to achieve the best results for the family.  Each family environment is different so come ready with your questions!  This is just the first in a series of continued discussions from the highly successful 2015 DEMA Convention.

DEMA Live will be joined by Leading By The Reins-Programs Director Mike Branch.  He will discuss leadership in the private sector and how as a "Horse Whisper" he has been able to teach others how to become effective leaders.  We will also talk about what you can expect from his presentation at the 2015 DEMA Convention.   “It's a lot like nuts and bolts - if the rider is nuts, the horse bolts,” wrote Nicholas Evans, author of The Horse Whisperer. This applies not just to riders, but to leaders of people as well. Internationally-recognized horseman Mike Branch joins the DEMA Convention to discuss what he learned working with horses, and how many of the same principles can be used to make better leaders. In this presentation, Mike will focus on the seven characteristics of a good leader and the essential nature of communication in getting others to believe in that leadership.