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Here at Everyday Property Manager, we are dedicated to helping you grow and thrive in the multi-family Housing industry. You are in a service business and there is great demand for excellent customer service and communication skills in this industry. We want to take your customer service skills to t…

Jeremy P. Sorensen


    • Mar 20, 2017 LATEST EPISODE
    • infrequent NEW EPISODES
    • 10m AVG DURATION
    • 63 EPISODES


    Search for episodes from Everyday Property Manager | Customer Service | Communication Skills | Multi-Family Housing | Management | Community Manager with a specific topic:

    Latest episodes from Everyday Property Manager | Customer Service | Communication Skills | Multi-Family Housing | Management | Community Manager

    063_Check it Again & Count to 10

    Play Episode Listen Later Mar 20, 2017 10:42


    The words that we use and how we use them is very important for clear communication in life and in the real estate business. It's a must that you are creating win-win benefits and understanding with the words that you use. Check out this episode of Check it Again and Count to 10 and start building your communication skills today!   For more great episodes check out: Everyday Property Manager!

    062_Weekend Motivation

    Play Episode Listen Later Feb 25, 2017 9:28


    Sometimes we just need a little motivation. Are you feeling lazy, tired, or maybe you just have low energy. The good news is you can change these feelings. Check out this episode on weekend motivation and get yourself headed in the right direction today!   Check out our web site at: Everyday Property Manager

    061_Good Things in Life

    Play Episode Listen Later Feb 5, 2017 10:28


    We have often heard that good things come to those who wait. This episode discusses this important quote, but also adds another layer to it. What is it that you are waiting for? Good question, Right? Its time to make a plan. Make sure you are in control of the good things that you are waiting for. It is true..Good things do come to those who wait, but only if you plant the seeds for the good things! Check out this episode today and get yourself on the path of receiving the Good Things in Life!   Check out more great podcasts at: EverydayPropertyManager.com

    060_Back on Track

    Play Episode Listen Later Jan 26, 2017 11:33


    It's time to get back on track after you fall off the New Years resolution bandwagon. Check out this episode and get headed Back on Track and in the right direction! More podcasts, motivation and inspiration can be found at: Everyday Property Manager   Now you're ready to make it a great day!

    059_Be More Flexible

    Play Episode Listen Later Jul 24, 2016 10:44


    Having an open mind and ability to change and adapt is critical in life and in business. This episode of Be More Flexible will give you some great reasons why you need to be more flexible in your decision making. Being ridged in thinking and ideas is a sure way to eliminate growth in business and in life. Flexibility in your understanding and surroundings will create development, growth and opportunity for you and those that are around you. Start to develop more flexibility in life today and you will begin to see the world in a new light. Now you're ready to make it a great day!

    058_The 365 Day Journey

    Play Episode Listen Later Jul 9, 2016 9:00


    Check out this motivational episode that asked the question: What are you doing today that will allow you to celebrate a one year success anniversary next year at this time? I know you have a goal, a vision, and a fire burning inside of you telling you to do something great! Today is the day you start. No more waiting for tomorrow and no more excuses! Start today and you too will be celebrating a 1 year anniversary of success! Thank you to all of my loyal listeners around the world. Your support and excitement about the show drives me. You truly are an inspiration and I appreciate you!   Jeremy :)   Visit us at Everyday Property Manager for more great podcast episodes!

    057_Supportive Leadership: 5 Steps to Success

    Play Episode Listen Later Jul 2, 2016 11:10


    Being supportive is a vital part of your leadership. This episode of Supportive leadership: 5 Steps to Success gives you some great tips that will increase your supportive leadership skills. Do you understand your team? Do you listen to their ideas? A big part of being a great supportive leader is being a team player.  Check out this episode on supportive leadership and start to take your skills to a new higher level today! Now you’re ready to make it a great day! Visit us today at Everyday Property Manager to find more of the 5 Steps to Success episodes! www.everydaypropertymanager.com

    056_Problems Are Your Friend

    Play Episode Listen Later Jun 19, 2016 9:32


    Problems are something that we need to challenge us and to push us to the next level. This episode of Problems Are Your Friend discusses the importance of problems and how to overcome some of the thinking that happens when we are faced with a difficult situation. What you need to do is to stop listening to the little voice in your head and start going after your dream. Remember, you will never get anywhere coasting. Everything you want is up the hill and these challenges are only the next step to your success! Now you're ready to make it a great day!! :)   Thanks for listening! Jeremy   Visit us today at Everyday Property Manager! You can also check out these great podcasts: Motivation: 5 Steps to Success Reduce Your Stress: 5 Steps to Success How to Stay Positive: 5 Steps to Success

    055_Overcome Laziness: 5 Steps to Success

    Play Episode Listen Later Jun 11, 2016 10:56


    Do you suffer from laziness? We all can be lazy at times, but we need to understand where the laziness is coming from. This episode of Overcome Laziness gives you 5 steps to help you eliminate some of the laziness in your daily life. Implement some (or all) of these steps today and you will be on your way to a more positive and productive you! Now you're ready to make it a great day!   Thanks for listening to the show! Jeremy :)   Visit us today at Everyday Property Manager!   Want more 5 Steps to Success? Check out: Motivation: 5 Steps to Success Reduce Your Stress: 5 Steps to Success How to Stay Positive: 5 Steps to Success

    054_Motivation: 5 Steps to Success

    Play Episode Listen Later Jun 5, 2016 10:28


    Motivation is at the top of the list when it comes to helping us accomplish our goals. Episode 54 gives you 5 steps to success to gain some of that motivation that will help you get headed in the right direction. Take these 5 steps and start to implement them in your life. Don't waste another minute. It's time to get motivated! Good luck on creating the life of your dreams!   Check out more podcasts Here or visit Everyday Property Manager!

    053_Customers Return with Customer Service

    Play Episode Listen Later May 28, 2016 13:03


    Customer service is a key component in everything that you do. This episode of the Customers Return with Customer Service talks about the importance of creating a great customer service experience. We all want our customers to return. Did you know that most customers will not return after having a bad experience? Wow, Everything you worked for can be gone in a second due to a bad experience. Don't let poor customer service be the reason for a lost customer. Your job is to make them want more. Create an experience that is unforgettable. An experience that they will tell their friends about and an experience that leaves them wanting more. Now go show the world how great you are and create a great customer service experience for someone! Now you're ready to make it a great day!   Check out Everyday Property Manager for more on customer service.  

    052_Are You Chasing Your Dream?

    Play Episode Listen Later May 22, 2016 9:16


    Are you chasing your dream? Episode 52 talks about the importance of going after your dream. What area in life could you most contribute to? Everyone has a purpose in life. Your job is to find that purpose, so that you can create the most value for those that are around you. If you could do anything what would you do and or be? Take some time to analyze this questions and then create a plan that will allow for your dreams to become reality. I know you have what it takes for greatness. Go and make it happen! Now You're Ready to Make it a great day!   Want more great episodes? Visit the Everyday Property manager podcast page today!

    051_Wake Up & Be Ready: 5 Steps to Success

    Play Episode Listen Later May 15, 2016 13:10


    A big part of success is starting out with a successful morning. Episode 51 gives you 5 steps to success to help you wake up and be ready. Do you wake up ready for the day? Are you a person that loves what you do? You need to answer yes to these questions. If the answer is NO, you need to analyze what it is that you are doing and start to make some changes. We all want to have a great morning and I am confident that if you implement some (or all) of these steps you will be on the right track to having a better morning. Now you're ready to make it a great day!   Want more 5 Steps to Success? Check out the Everyday Property Manager Podcast page today! Problem Solving Skills: 5 Steps to Success

    050_The Light is Green! Go!

    Play Episode Listen Later May 13, 2016 8:56


    Episode 50 is a celebration of the journey of Everyday Property Manager. The important thing to learn from this episode is that you have everything it takes to create greatness. The light is green and it's time to GO! Take the idea you have and put it into action. Start learning and get those wheels in your mind turning. You only have so much time on this earth and you better not let me catch you wasting it! Now go and make it a great day!! Check out more great information and episodes at: Everyday Property Manager Support the show and subscribe today at: iTunes

    049_Self-Confidence Building: 5 Steps to Success

    Play Episode Listen Later May 2, 2016 10:29


    We all want to have more self-confidence. Today's episode isyour ticket to some great steps that will help youbuild more confidence.Episode 49 talks about how taking massive action and taking onnew challenges is good for you. You need to accept these newchallenges and be ready. The best way to build confidence is toknow what you are doing and know how to answer and solve dailychallenges. Remember, there will be set backs along the way. Don'tlook at setbacks as road block. Use challenges and set backs aslearning tools or examples of how to do things differently in thefuture.You have what it takes to create a great self-confidence. Takethis valuable information and start to implement it and use it toyour benefit. Now go and start the journey to a great future,because "Now you're ready to make it a great day!" Check out more great information at: EverydayProperty ManagerHow to Stay Positive: 5 Steps to SuccessReduce Your Stress: 5 Steps to Success 

    048_How to Stay Positive: 5 Steps to Success

    Play Episode Listen Later Apr 25, 2016 12:43


    Staying positive is good for you and for those that are around you. Episode 48 gives you 5 simple steps to take to get you on the right track to staying positive. We can all benefit from a positive life. Surrounding ourselves with positivity is the key to success. The idea is to send the negative packing and let the positive in. Check out these steps and you will be ready to let your light shine and also give some of that positive energy to those that are around you! Now you're ready to make it a great day!   Check out more 5 Steps to Success episodes at: Everyday Property Manager Reduce Your Stress: 5 Steps to Success  

    047_No Time to Waste

    Play Episode Listen Later Apr 24, 2016 10:32


    Life is too short to be wasting it. Episode 47 talks about the importance of valueing the time that you have on this earth.  Do you waste time? I hope the answer is NO! We are all given a short piece of time and your job is to use it wisely. Use it to inspire, motivate and help people to get headed in the right direction. We all have an amazing gift. Find your gift and start to use it for massive amounts of good. The people around you will love you for it! Now you're ready to make it a great day!

    046_Reduce Your Stress: 5 Steps to Success

    Play Episode Listen Later Apr 11, 2016 12:04


    Eliminating stress can be a challenge some days. Episode 46 is all about helping you eliminate some of the daily stress that you have in your life. What is your biggest stressor in life? For most of us it is a lack of organization. With most anything the first step is to identify the problem. If you know the problem you can then start the solving. Whatever your stress may be you can start to implement these 5 steps in your daily life. So, what are you waiting for? Remember that you are in control of your life and you have what it takes to conquer the stress. Take this information and start to eliminate some stress today!

    045_Rent Collection: 5 Steps to Success

    Play Episode Listen Later Apr 9, 2016 11:34


    Rent collection is a big part of our job in property management. Episode 45 is your source for some great steps to success. If you manage one unit or several thousand you understand the importance of rent collection. Sometimes collecting rent can create a few challenges. One way to start on a successful rent collection journey is to be a great teacher. Help your resident to understand the importance of paying on time. Your resident will start to see that you are on their team and will value your effort to help them succeed. Now get ready to listen to the 5 Steps to rent collection success. Start to use and implement these success tips today. See what happens when you create a clear understanding of when the rent is really due. Now you're ready to make it a great day!   Check out www.everydaypropertymanager.com for more great everyday property manager tips!

    044_Planting Seeds for Your Future

    Play Episode Listen Later Mar 30, 2016 9:26


    Having a game plan for your future is vital. One way to create a bountiful tomorrow is to plant ideas (seeds) today. A great time to start is NOW! Episode 44 is all about helping you get focused on planting those seeds and to assist in the thought process of creating the future that you want. We all have it in us to be great and create greatness in the world. Take the talent that you have, plant those seeds and do something BIG! Now you’re ready to make it a great day! For more information and more great podcasts visit: www.everydayproplertymanager.com  

    043_Problem Solving Skills: 5 Steps to Success

    Play Episode Listen Later Mar 21, 2016 12:53


    The way you deal with problems and situations is a big part of your day. Having a plan is the first step in problem solving and problem solving in 5 easy steps is what this episode is all about! We never want to have problems, but when they come up we need to deal with them and deal with them efficiently and effectively. First identify the problem that you are having. Knowing and accepting that there is a problem is key. Once you know the problem you can then create a solving strategy. This strategy and more you will learn about in the podcast. All great leaders deal with unforeseen challenges on a daily bases. The idea is to push through the challenges, whatever they may be. You have what it takes for greatness in problem solving. Now take the knowledge that you find in this episode and take on those challenges. Remember, challenges are your opportunity for learning and growth. Take that knowledge and do something great! Now you’re ready to make it a great day! Visit us at www.everydaypropertymanager.com

    042_You Have What It Takes

    Play Episode Listen Later Mar 14, 2016 12:08


    Do you want to do something great and create massive amounts of value in your life and in the lives of the people that are around you? You have what it takes and that is exactly what episode 42 is all about. So many people want to create and do something great in life. The first step is knowing that you can. If you can dream it you can do it. Think about what it is that you want and go after it as if your life depends on it. You have only one life to live and every one of us should live our lives with the thought that we can create greatness and value, not just in our lives, but in other people’s lives too. Take your idea that you have, believe that you can do it and then show the world that it is possible to make your dreams come true. Take massive action today and you will be on your way to greatness. Who knows, you just might even inspire someone to do the same and that would be awesome! Now you’re ready to make it a great day!   Come visit us today at: www.everydaypropertymanager.com Everyday Property Manager

    041_3 Steps To A Happier More Successful You

    Play Episode Listen Later Mar 7, 2016 10:09


    We all want to be better and do better in our lives. Episode 41 gives you three great tips on how to be a happier more successful you. There are three things that you can do for improvement. Those three key ingredients are time management, time for yourself and planning your future. Do you do these three things? If not you need to start today. Take a good look at the time you are spending and see how you can begin to manage it more efficiently. When you start to do this you will find that you have additional time that you did not even know existed. Now just as important is time for yourself. When you start to have time for yourself this gives you more time to think about your future and what it is you want to do and where you want to end up in this great journey. Do not hesitate another minute. Listen to this podcast of 3 Steps to a Happier More Successful You and then get to work on building the great person that you are and the even greater person that you will become in the future. Now you’re ready to make it a great day!   Everyday Property Manager www.everydaypropertymanager.com  

    040_Your Purpose is to Create Greatness

    Play Episode Listen Later Feb 29, 2016 9:19


    Your purpose is to create greatness in your life so that you can inspire those that are around you. Episode 40 is all about helping yourself so that you can create greatness in others. What are you doing today to create a better tomorrow? Have you found your purpose? The focus needs to be put on yourself so that you can truly help those that are around you. What does this mean? Well, you need to educate yourself and do more than what is expected. If you currently are not in love with your job you can still educate yourself in an area that you enjoy. Just think about how valuable spending an extra hour or two educating yourself daily would be. The things that you are learning could be exactly what is needed to inspire yourself and also, inspire those that are around you. It is time to start. Believe me, starting tomorrow is not as good as starting right now! Use the technology and resources that are around you to start the process. Small progress everyday will result in a big return. Go now and make it a great day! For Customer Service, Management, Leadership and Motivation visit: www.everydaypropertymanager.com today!

    039_Happy People Are More Productive

    Play Episode Listen Later Feb 22, 2016 9:47


    Do you have a great relationship with the people that are around you? This episode is all about keeping and creating some great relationships with co-workers, employees and all of the people that are around you and in your life. Let’s face it, people like to feel happy. Wouldn’t it be nice if you were the reason for their happiness! Being nice and treating people the way you would want to be treated is great for you and your business. A happy employee or co-worker will always accomplish more than if they were not that way. So, pull those sleeves up and get ready to create some great customer service that is going to generate a positive work environment and possibly some lifelong friends too!   Now you’re ready to make it a great day! For more great episodes visit www.everydaypropertymanager.com today!

    038_Why You Do What you Do

    Play Episode Listen Later Feb 15, 2016 9:08


    Why do you do what you do? This is a question that you should know the answer to. Episode 38 discusses the importance of knowing why we do what we do in life and in our profession. Have you ever wondered why you get up every morning and go to work? If a question like this is going through your mind it could be because you lack direction in life. Many people are going through the motions of life, but are not sure of why. When you know the why you will then understand the reason. Putting a map together for your future is a great place to start to understand the reason of why you do what you do. Of course, you should enjoy what you are doing, but your job will be more enjoyable if there is purpose and meaning. Take time to create a map to your future. This is great for short term and long term planning. Your future will only be as good as your plan. Take some time today to create your plan. Next time someone asks you – "Why do you do what you do," you will say, because it is part of the plan. They will be so blown away that they will want to hear more! Now you’re ready to make it a great day!

    037_Responses that build Customer Service

    Play Episode Listen Later Feb 8, 2016 11:25


    To build great customer service you need to have a great response for those challenging moments. Episode 37 discusses the importance of these responses and gives you some tips to improve your response that you give the customer. Let’s face it, we are going to get those phone calls where we have an upset customer on the other end. Instead of avoiding the call you need to have a great response that makes the customer feel like you understand what is going on. One way to do this is to put yourself in the shoes of the customer. Three key components will help you give a great response. Those three things are empathy, apologize and respond. If you can get these three things correct you are on your way to a happier resident. Inevitably things are going to go wrong at some point. The idea is to handle these situations professionally and promptly. So, are you ready to tackle some challenging conversations? If not, listen to this episode and learn the bad response and then the better response. Remember, you cannot control every situation, but you can control how things are handled. Be professional, be nice and respond professionally.   Know you’re ready to make it a great day! www.everydaypropertymanager.com  

    036_Customer Service for Move in Day

    Play Episode Listen Later Feb 1, 2016 10:38


    Move in day is a day that is full of stress and excitement for you and your new resident. This episode talks about move in day and gives you some great tips to make that day go as smooth as possible. Moving can be stressful. Why not make the day go better with some great customer service that you can create. There are many things we can do as managers to help our residents a little on the big move day. If possible, you could allow your new resident to sign the lease and pick up the keys a few days early. Also, providing water, snacks and note cards of thanks, in the home, is a great way to show appreciation. What things can you do to make the move in day go great for your new resident? Working on great customer service is your ticket to a happy resident. Remember, a happy resident has a tendency to tell their friends about you and your rental. This is the best form of advertisement. So, think of some great move in ideas and implement them today. Your resident will love you for it! Now you’re ready to make it a great day! Customer service and much more visit: www.everydaypropertymanager.com  

    035_The Customers Expectations

    Play Episode Listen Later Jan 25, 2016 9:55


    We all have expectations and our customers are no different. Episode 35 is all about building customer service skills that focus on exceeding expectation and increasing the customer experience. Our customers deserve the very best. The challenge is anticipating and figuring out what it is that our customers wants so that we can meet and exceed those expectations. This can be easier said than done, but with some drive and the knowhow of where to find these skills is the key to success. Don't try to reinvent the wheel on your quest to customer service greatness. Use the tools that you have at your figure tips. There are books, blogs and of course, the Everyday Property Manager Podcast that can help you gain the needed knowledge. Your first mission is simple. Click on episode 35 and get started. Be ready to listen and take some notes. You are now on your way to greatness! Now you're ready to make it a great day! For more great information and skill building check out: www.everydaypropertymanager.com

    034_Three Steps to Better Meetings

    Play Episode Listen Later Jan 18, 2016 10:08


    Do you love attending meetings? Most cringe at the thought of them, but a meeting actually can advance your career if you’re doing things right. This episode is your window to understanding the importance of being great at meetings. It’s true, many people strongly dislike the idea of a meeting. It’s a time when you get put on the spot and are often asked to speak in front of your colleagues. Instead of looking at a meeting as a negative, try turning things around and make the meeting work better for you. Be the person that stands out and is noticed in a positive way. Looking good, being on time and acting interested are all things that you do not want to down play. Meetings are your time to shine; they are your door to career advancement. You want to make more money, right? So, put on that smile, look great and show up on time. If advancing your career is important to you, practice these 3 steps and become great at meetings. For more on leadership and customer service visit: www.everydaypropertymanager.com  

    033_It's Resolution Time!

    Play Episode Listen Later Jan 11, 2016 9:32


    A New Year resolution is a great way to start the New Year! Have you set some new goals for yourself? Episode 33 is all about setting a goal and actually making it to the finish line. Every year millions of people create big goals and find themselves falling short of the finish line every year. We all want to set some great goals in our life. The key to accomplishing goals is to set realistic small goals so that you can reach the big finish line. The problem is that we see the vision but don’t set realistic goals. The first step to the finish line is creating the vision. If you can envision yourself being a certain way or doing something big, you must start to set small realistic goals (small steps) to accomplish the big vision. Be realistic in your planning and any great thing can be accomplished. You are only limited by your imagination and your determination to accomplish the end result. Take some time and create a map to your end result. A result that will bring you satisfaction of completion. Make it so that you can reach the goal and stick to the map. Remember that you are only limited by what you believe. If you believe you can achieve, you will. Now go and do something great. I know you have what it takes for greatness!   For more motivation and inspiration check out: www.everydaypropertymanager.com

    032_Neat and Clean Communication

    Play Episode Listen Later Jan 4, 2016 9:47


    Communication is an intricate part of your job in the world of property management. Episode 32 covers the importance of a neat and clean communication style. Having a good grasp on some great communication skills will help guide you through the most difficult of situations. Have you ever wondered why certain people can be so difficult? If you don’t then you are among the elite communicators! If you are like most people you may have realized that the problem is a lack of clear communication that creates understanding. Great communication is a must if you want be a fantastic manager. And yes, you want to be that! Many forms of communication play a part in the communication process now days. There is verbal, written, and body language to name a few. Having one of these wrong during the communication process can create confusion, frustration or even anger. Our job, as great managers, is to understand what each situation calls for and use the appropriate communication for the job. This however can be easier said than done. Communication is a lifelong process of learning. As long as there are people on this earth, we will need communication. The key is to create communication that is clear and free of confusion. By keeping your communication neat and clean you increase understanding. The better the understanding, the more receptive people are. Now go and work on creating neat and clean communication; your residents will love it! Enjoy the show!

    031_Neat and Clean Property

    Play Episode Listen Later Dec 28, 2015 10:25


    The last episode we talked about the importance of a neat and clean look (a.k.a. your appearance). Another important area that we must not overlook is a neat and clean property. This episode discusses the importance of a neat and clean property/community. Residents want to be proud of the place that they call home. This should be obvious, yet I see properties all of the time that look like complete disasters. Like our personal appearance, a great looking property does not need to cost a fortune. Mowing lawns, trimming bushes and picking up trash are simple things that your prospective resident expects to find when they visit your community. It is truly surprising what a little work can accomplish and this work does not need to be expensive. The rental world is full of many of the same units. If you have a 2 bed, 2 bath apartment for rent, the chances are that there are 10 more, just like it, on the market in your neighborhood. Don’t let a poorly manicured shrub be the reason that people decide not to look at your rental. Believe me, it is all important. Everything from a little shrub, office bathroom, your office to the apartment itself are all being looked at and judged. We all think that we have the nicest apartment for rent on the block. Your goal should be to be the best one. Your prospective resident should find an apartment that they are proud of. The rental should be clean, warm and most of all a place that they will love to call home. Now go and take a look at your property and decide on what area you can improve on. Believe me, there is always something that can be improved on! Good luck and happy leasing! 

    030_Neat and Clean Appearance

    Play Episode Listen Later Dec 21, 2015 10:07


    Do you have a neat and clean appearance? This is one area that can be overlooked, but can be a big problem area when the goal is to retain customers or gain new ones. Episode 30 talks about the importance of a neat and clean look. The better you look and feel you will increase the chance of a prospective customer wanting to do business with you. We all want to look good. Right? Did you know that people are judging you on your appearance? As if we do not already have enough stress in the day. Now we have to worry about what others think of our clothing? That’s right! People want to associate themselves with people that they trust and that they look up to. By having a professional appearance you will increase the chance of grabbing that perfect resident and hopefully helping them to decide to become a resident that stays with you for many years! Obviously, your appearance is not only about your clothing. Great grooming practices are a must too! No one wants to be around or look up to a person that has not taken a bath in a really long time. Make sure you clean up and put yourself together every day. The goal is to be the person that people would like to associate themselves with. Great grooming is noticeable and can be a big part of your arsenal of tools to find those great residents that we all long to find. Your first mission is to listen to this episode on: Keep Your Appearance Neat and Clean. When you’re finished listening, go to a mirror and take a good look at yourself. Ask yourself – Do I look like a person that people want to associate themselves with? I am assuming that the answer is: YES! If not, decide on what the first step should be and then do something about it. Looking great will help you feel great and that is a recipe for success. Now go and show the world how great you look and feel!

    appearance neat right did
    029_World Class Customer Service

    Play Episode Listen Later Dec 14, 2015 11:23


    Your residents expect customer service and deserve the best service that you can give. Are you creating world class service? Episode 29 discusses the importance of perfecting great service. When you add service and expectation you will equal customer satisfaction. This is a must in creating a happy customer. In customer service you are serving the customer. You should be greeting your customer with a warm greeting, returning phone calls promptly, providing informative information and above all giving them your full attention. Start lacking in any of these categories and devastation could set in. Providing excellent customer service is what will differentiate you from your competitors. What does the customer (your resident) expect? They truly expect and deserve the very best service. When providing excellent customer service your customer will want to witness friendly, fast and smart world class service. Are you providing world class service? The answer should be YES! Remember, if you want to be the best you have to give the best. The more you practice customer service the better you will be at fulfilling your customers’ expectations. When you succeed at creating customer satisfaction you are on your way to the top. A satisfied customer will normally stay longer, refer friends and family, and oh, did I say stay longer. This is very important! Your goal as a manager should be to create a positive atmosphere that completely creates a place that your residents are proud of to call home. Now go and start to build your service skills and take your residents satisfaction to the next level!

    028_Is the Customer Always Right?

    Play Episode Listen Later Dec 7, 2015 10:57


    How do you separate yourself from the competition? Do you have excellent customer service skills? This episode touches on the importance of customer service and asks the question- Is the customer always right? Based on what you have been told all of your life the customer is always right, but are they really right? Is the customer “always” right is a question that gets mixed answers. One would say that the customer is always right, but is that true? Your goal as a manager is to solve problems and create a playing field where your customer understands the result needed. Simply by making a customer right is not going to solve all situations and will certainly not solve all problems. As a manager your job is to see through the cloud of confusion and create clarity for all that are involved. In the property management industry there are many “situation” that will arise. Knowing how to deal with these so called situations is the first step in great customer service. Realizing and finding the root cause or core issue of all problems will help you create the clarity needed to find the “happy zone” for your residents. The goal is to find the core issue and repair or fix it. This can be challenging at times, but with excellent customer service skills you will be on your way to clarity and a happy resident. So, what are you waiting for? Get to work on improving your customer service skills today. The peace and happiness of your residents are depending on you. Now go and conquer this task; you have what it takes to be a champion! Good luck and enjoy the show! :)   For more information and resources visit: Everyday Property Manager

    027_No Room for Negativity

    Play Episode Listen Later Nov 30, 2015 10:31


    What is the little voice inside your head telling you? Are you consumed with a negative message that is keeping you away from your goals and dreams? Episode 27 is all about creating a mindset of positive thinking and clearing out that negative mindset. You need to sweep that negative mindset out of your mind and make room for the positive. The little voice inside your head has a tendency to keep things nice and safe for you. The problem with that is that your mind thinks that what you are doing currently is nice and safe. As soon as you want to do something different your mind steps in and says, “Wait you are doing something good now. What if this (job, business, invention, idea, etc.…) does not work? What if I fail? What if you’re not as good as you think you are?” Believe me, all of these “what ifs” will keep you away from creating success. The first step is to create a positive mindset. Telling yourself a positive message and creating positive affirmations is a great way to motivate and create positive momentum. Use words like I am, I can and I will. These words change your thinking from negative to positive and are a great start to get you headed in the right direction. Remember, that no one is you and you are the best you in the world. Start using positive affirmations today and tell yourself things like I’m the best at what I do; I am a winner; and No one can hold me back! Start thinking positive today and remove that negative little voice that holds you back. You can accomplish anything. Remember that anything worth having is usually not easy. You will have to work at it and you will have to work hard at it. Remember, the top of the mountain is seen by those that are willing to climb and see it. You will never experience the top at the bottom. Start your journey today. If you can imagine the view from the top; you can achieve it! Now go create your future and accomplish your dreams. You have massive amounts of greatness in you. Now you’re ready to make it a great day!

    026_Leadership Matters

    Play Episode Listen Later Nov 23, 2015 10:37


    Leadership matters and the quality of your leadership is a so important. Taking your leadership to the next level is good for you and the people that you are leading. Episode 26 is all about leadership and the quality of that leadership. Are you walking the walk and talking the talk? If you don’t set a good example for those around you why would you expect them to be great? The thing is that you are in charge and responsible for the decisions that your followers make. If you give them bad guidance you are at fault. So, make sure you set a good example and walk the walk and talk the talk. Another great leadership tip is to create clear clarity of what you expect out of your team. You need to have the ability to paint a picture of the end result. If everyone knows what to expect there is no need for confusion. Take your leadership to a new high level and create a realistic vision that your team can reach. Do you expect a high standard of managers and vendors? Here’s a tip and a quote for success- Increase the standard and your residents will love it. It’s true! Always take the current standard and raise it another notch. You need to be better than the competition. One of the most important jobs as a leader is showing what is expected and painting the big picture. Do this and you will see great improvement. Leadership quality is a must to accomplish success. You need all hands on deck to sail your ship successfully. Setting a good example and creating a clear picture are your keys to success. Remember that leadership can be easy, but you have to work at it daily. Help your team visualize the goal and you will be on your way to great leadership. Now go make it a great day and be a great leader. I know you can do it! Visit Everyday Property Manager for more on leadership and self improvement today!

    025_Anniversary Episode!

    Play Episode Listen Later Nov 16, 2015 10:06


    Go for your dreams and don't be afraid to take on new challenges in life. Episode 25 is a milestone for the Everyday Property Manager. This episode takes you on a journey of the first episodes of the show. In life you only have so much time to make a difference and to put your purpose into action is a must. You already have the drive needed to succeed, but sometimes we all need that little push that tells us to do it, do it now. You have what it takes for greatness, so why not turn that passion into your profession. The sky's the limit for those that take action and chase after the stars. So, don't wait any longer. Take all of that passion that you have and put it to work creating massive amounts of good in the world. Go, go now and do something great! Thank you for listening to the Everyday Property Manager and joining me on this journey to greatness. Now you're ready to make it a great day!

    024_Turn Your Passion into Your Profession

    Play Episode Listen Later Nov 9, 2015 11:22


    Do you love what you’re doing? Do you get fired up on a Monday about your profession? Episode 24 talks about turning your passion into your profession. In life we only have so much time. You need to utilize the time that you are given and use it to create massive amounts of value. Is there anything within the career you’re in that you do like? Dig deep, find the area you like and start creating more value. Listen, don’t focus your time on making money. You are now saying, “WHAT?” Don’t get me wrong; money is important. The problem is that people focus more on the money instead of the value. Remember, the more value you create the more you will be rewarded for that value. Think about what area you can contribute value to and become passionate about your profession. Turning your passion into your profession is your keys to the fast lane of getting going in the right direction. Take the skills you have and add to those skills. Add value and your value will go up! Now you’re ready to make it a great day!

    023_Creating Success

    Play Episode Listen Later Nov 2, 2015 10:39


    Everyone wants success, but how do we get it? Everything you do starts with a vision. Can you see what you want to create or do? This episode of Creating Success talks about how to change that vision into action. Three main components of success are vision, drive, and commitment. When you have vision you can see what you want to do or create. Drive is what gets you to where you want to go. Commitment keeps you going. The road will not be easy, but it can and will be done with vision, drive and commitment. Do you love what you are doing? One way to be successful is to love what you are doing. Most people focus on money and that is the last thing you should focus on. Sure we need money, but if you love what you do, the money will follow. So, get focused on something that you’re passionate about. The truth is that you can control and create your success. You just have to believe you can do it. Today is the day to start. Take that vision/idea, use your drive and commit to the end result and you will create the success that you are after. Good luck! Now go and create your success; you can do it! J  

    022_Find Growth in Learning

    Play Episode Listen Later Oct 26, 2015 10:18


    Growth in learning is great for your future and doing things that help create growth are your keys to success. Episode 22 talks about growth and what you can do to get headed in the right direction. You need to grow. A great way to grow is to educate yourself and surround yourself with likeminded people in your industry. Having a desire to create a better future is good for you and those that are around you. Inspiration and motivation is everywhere. Take advantage of the tools that you have around you. Use the internet to connect yourself to learning. Social media is a great place to submerge yourself in your industry. Learn from likeminded people to take you to the next level. Don’t wait for someone to create your future. Grab onto the steering wheel of life and take charge. Take those classes, find a mentor and start to add to your value today. Your future self will be so happy that you decided to take action. So, what are you waiting for? Take massive action today and get yourself headed in the right direction!

    021_Do It, Do It Now!

    Play Episode Listen Later Oct 19, 2015 10:37


    So many of us are guilty of procrastination. Procrastinating is and can be very costly to your future. This episode of Do It, Do It Now talks about getting going in life. Step outside the box that so many of us live in. There is a big world out there that is waiting for you to put your idea into action. You are a talented person and many people can benefit from you deciding to pursue your dream. Did you ever stop and think about how you can make an impact? It’s true, so true. Something you do today can create positive results for not only you, but many people around the world. From an early age we have been taught the word “no”. As soon as we hear the word no we instantly stop what we are doing, a little voice in our head kicks a limiting belief into action and we give up. Take that word “no” or limiting belief and throw it out the window. It’s time to take action! Get your mind and your idea into the fast lane of life and get going. Take your idea and run with it. Your future will thank you for your decision to get going. So, now what should you do? Do It, Do It Now!

    020_Are You A Go Getter?

    Play Episode Listen Later Oct 12, 2015 10:32


    Would you hire you? Your industry is full of people that are average, but there are not so many people striving for excellence. Episode 20 talks about being a go getter. We all want to make more money, Right? The only way to get more is to create more value. Money is an echo of value. The more value you create for others the more your personal value and money will grow. Start to focus on the areas that need improvement and get going. Think about things that you are really good at. How can you improve those things? The secret is to keep learning and to keep creating more value. Now that you know the secret all you have to do is go out and do something about it. So, what are you waiting for? Start creating more value today and watch your personal value grow! Now you’re ready to make it a great day!! Enjoy the show :)

    019_Finding the Core Issue

    Play Episode Listen Later Oct 5, 2015 11:02


    In life and especially in property management you are going to encounter a massive amount of challenges. I hate to be the bearer of bad news. :) This episode talks about digging deep and finding the core issue of the problems that you’re facing. Problems are something that we all face on a daily bases. You will find issues in your work, friends and family. And because we are all human; problems are going to happen and you will not be able to avoid them at all times. Your goal should be to see past the anger and frustration and see if you can find what is actually causing the issue. You will find that most times the real problem has nothing to do with what appears to be the issue. Find the core problem and you will be on your way to creating better communication and solving problems faster.

    018_Push Yourself

    Play Episode Listen Later Sep 28, 2015 10:22


    Are you pushing yourself to greatness? Episode 18 is all about pushing yourself to do more, be more and be great. Taking you skills to the next level is beneficial to you and the people that are around you. Think about how you can grow and don’t let the negativity in your life hold you back. It’s time to gather as much knowledge as you can and pass it to others. Knowledge is power and that power can be used to move and motivate people to do the same. So, what are you doing to improve? Are you going to seminars, reading and finding a mentor? Push yourself today and you’ll be ready to make it a great day!

    017_Better Leadership Skills

    Play Episode Listen Later Sep 21, 2015 10:47


      Being nice is a big part of being a great leader. This episode is all about skills that create great leadership. The truth is that most leadership skills are learned at an early age. Your surroundings play a big part in personal development and the person that you become. Remember, you are a product of the 5 people that you hang around the most. Learn how to be nice, inspiring, understanding and positive and you are on your way to great leadership. Don’t worry if you are missing one of these skill because there is still time to learn. The good news is that by changing the way you think you can change how you view certain situation and in return it will make you better leader. Good luck and enjoy the show!  

    016_Keep The Circle Going and Give Back

    Play Episode Listen Later Sep 14, 2015 10:42


      Giving back and helping those that are in need is something that we all can do. Episode 16 talks about the importance of giving back. Giving back and donating does not always need to be about giving money. A positive message, a helping hand or advice can be implemented to create everlasting positive change for many people. A monetary donation is always helpful, but don’t feel left out if all you have is a helping hand or words of advice. Teaching someone something new or a new way to look at things could be what changes the course of their lives and their children’s lives for generation to come. So, think about what you can do and help someone that needs your help today. With your positive impact and help you can create everlasting change.  

    015_Make Time For Your Time

    Play Episode Listen Later Sep 7, 2015 10:19


      We all need more time. Right? Since we cannot create time we need to learn how to manage the time that we already have. This episode talks about the importance of managing time and how to create more time as a result of your managing it. Take advantage of the technology that you already have or simply use a planner or a piece of paper. Once you start planning your time you will see that you will have more of it. Stop spending time on things you should not be doing and increase the time for the things that bring value to your life. Enjoy the show!  

    014_Widen Your Understanding

    Play Episode Listen Later Aug 31, 2015 10:19


      Communication is open to interpretation. We need to be open minded and understand where all communication is coming from. Episode 14 talks about increasing the small communication box that most people are in and widen it for understanding. As a communicator you need to open your understanding of the way others communicate with you. Take the steps needed to understand how others communicate. Learning their communication style will help them understand you better. You have the power to control the conversation and help lead others to understanding. It’s that understanding that will create clarity in communication.      

    013_Why did they say it that way?

    Play Episode Listen Later Aug 24, 2015 10:16


      Communication is a big part of everyday life. This is especially true when you work in a management position. Episode 013 discusses the importance of understanding communication. It is easy to misinterpret why people are communicating the way that they are. What we have to realize is that there is almost always an underlying reason for a particular communication style. Preparing for and understanding communication patterns and style will help you choose your communication style that is needed to communicate defensively. Why did they say that? You may never be sure, but you can always be ready to communicate in an uplifting and positive way.  

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