#WaterCooler

On this episode of #WaterCooler, CEO Jimmy Mackin and co-founder Chris Smith are LIVE from Boston to share their marketing & sales predictions for 2022.

As 2020 comes to a close, Jimmy Mackin has completed one year as the CEO of Curaytor. What has he learned from his new role? On this episode of #WaterCooler, Steve Smith interviews Jimmy on his zen learnings as CEO of Curaytor.

How do you create conversations that convert? On this episode of #WaterCooler, Phil M. Jones guest stars alongside Chris Smith & Jimmy Mackin to discuss how to improve your sales scripts to create better conversations and more appointments. 

What's in store for the future of lead generation? On this episode of #WaterCooler, Chris Smith and Jimmy Mackin sit down to discuss.

Spencer Rascoff is the former CEO of Zillow, the co-founder of dotLA and one of the founders behind Pacaso, a brand new #realestate start up focused on making 2nd home ownership a reality. What does the future of the real industry hold? On this episode of #WaterCooler, Spencer joins us to discuss!

What qualities separate the good from the great? On this episode of #WaterCooler, author Joe Rand discusses what it takes to be a GREAT real estate agent! 

What does it take to be the #1 salesperson in your business?

What do need to do to take your marketing to the next level? On this episode of #WaterCooler, Chris Smith and Jimmy Mackin are sharing 7 advanced real estate marketing ideas that will help attract the right clients and grow your business. #WaterCooler airs every Thursday at 5pm EST on curaytor.com/live

Brian Boero is the CEO of 1000watt, a creative agency for real estate, and knows what it takes to disrupt the industry - and giants like Zillow. On this episode of #WaterCooler, Brian joins Chris Smith & Jimmy Mackin to discuss. #WaterCooler airs every Thursday at 5pm EST on curaytor.com/live.

Greg Robertson is the co-founder and CEO of software company, W+R Studios. Having been in the #realestate industry for 28 years, he knows this business inside & out. On this episode of #WaterCooler, Greg joins Chris Smith & Jimmy Mackin to discuss real estate and his new book, The Art of the CMA. #WaterCooler airs every Thursday at 5pm EST on curaytor.com/live.

We polled 168 real estate agents about how 2020 has impacted their advertising and plan for the future. What did we discover? Chris Smith and Jimmy Mackin reveal the results live on this episode of the #WaterCooler.

Brad Inman is a living legend. Inman News, which he founded in 1996 before Google existed, is the premiere media company in the real estate industry. And his events, Inman Connect, bring together the brightest minds from the worlds of technology and real estate. Due to Brad's unique vantage point, he has a knack for seeing the future. He knows where the puck is headed. And right now knowing what is happening next has never been more important. He joins Chris & Jimmy on this episode of #WaterCooler for a one hour, in-depth interview that you do not want to miss!

On this episode of #WaterCooler, Chris and Jimmy sit down with Saleforce's Growth Evangelist, Tiffani Bova. What drives innovation and sales? Tiffani explains live.   #WaterCooler airs every Thursday at 5pm EST on curaytor.com/live.

On this episode of #WaterCooler, Chris & Jimmy sit down with Director of Marketing at Hull.io, Angela Sun. The #WaterCooler airs live every Thursday at 5pm EST on Curaytor.com/Live

On this episode of #WaterCooler, Chris & Jimmy are joined by special guest Marcus Sheridan to give you the best strategies that will instantly improve your marketing. The #WaterCooler airs every Thursday at 5pm EST on Curaytor.com/Live

On this episode of #WaterCooler, Chris & Jimmy are joined by the CEO of ProfitWell, Patrick Campbell to share what agents can learn from the fastest growing software companies.   #WaterCooler airs every Thursday at 5pm EST on Curaytor.com/live      

On this episode of #WaterCooler, Chris & Jimmy interview BombBomb's CMO, Steve Pacinelli. Steve shares his expert advice on how to get more listings and convert more leads using video. Tune in to #WaterCooler at Curaytor.com/live this Thursday at 5pm EST.

On this episode of #WaterCooler, Chris & Jimmy interview Calgary Realtor and real estate's next video star, Brad McCallum. Brad's video expertise has helped him land over 300k views on his recently-launched YouTube channel and he's now coaching other agents on how to reach similar success in video marketing. The #WaterCooler airs every Thursday at 5pm EST.

Right now, anyone who is thinking about buying or selling a home truly needs a professional agent. Average just isn't going to cut it. On this episode of #WaterCooler, CEO of Side, Guy Gal, joins Chris & Jimmy to discuss what the #1 agents in their markets are doing to increase production & visibility. #WaterCooler airs every Thursday at 5pm ET on Curaytor.com/live

CEO of RE/Max, Adam Contos, sits down with Chris and Jimmy to discuss how top producers are maximizing their productivity.

On this episode of Water Cooler, Jimmy Mackin brings on Verse io's David Tal to discuss the 7 lead conversion mistakes that are costing you money.

Chris and Jimmy are joined by industry veteran, Seth Price to discuss how the smartest agents are reengineering their businesses to grow during an unpredictable market.

Dan Chin & his team have set 300+ appointments from Facebook Leads so far this year. On this episode of #WaterCooler, Chris & Jimmy ask him to explain how he did it. The #WaterCooler airs every Thursday at 5pm EST on curaytor.com/live

Special guests AJ Hazzi and Michelle Humes sit down with hosts, Chris Smith and Jimmy Mackin to discuss 10 ways to 3x your GCI. The #WaterCooler airs every Thursday at 5pm EST on curaytor.com/live

How do you promote your business effectively in the midst of today's economic climate? Entrepreneur, Speaker and Author, Rand Fishkin (of SparkToro and formerly Moz) joins Chris Smith & Jimmy Mackin to discuss how to market the right way during difficult times.

Join Chris & Jimmy as they sit down with Ben Kinney, owner and operator of one of the top 25 real estate sales teams in the nation, to discuss the tactics & strategies his team has used to achieve success.

Join Chris & Jimmy in a roundtable discussion with Raj Qsar and Rachel Holder, two of the top leaders in real estate, as they discuss the specific tactics and strategies they are using to navigate the new normal. The best agents are focusing on how to market, sell, and recruit during these unprecedented times. We'll be asking them exactly what they are doing day in and day out to stay productive and keep their teams motivated.

Join Chris & Jimmy in a roundtable discussion with Amy Youngren and Jessica Woodbeck, two of the top leaders in real estate, as they discuss the specific tactics and strategies they are using to navigate the new normal. The best agents are focusing on how to market, sell, and recruit during these unprecedented times. We'll be asking them exactly what they are doing day in and day out to stay productive and keep their teams motivated.

Join Chris Smith & Jimmy Mackin in a roundtable discussion with Veronica Figueroa and Jason Cassity, two of the top leaders in real estate, as they discuss the specific tactics and strategies they are using to navigate the new normal. The best agents are focusing on how to market, sell, and recruit during these unprecedented times. We'll be asking them exactly what they are doing day in and day out to stay productive and keep their teams motivated.

00:00 Intro 01:02 Why do good experienced agents fail in this business? 03:03 Where do people get hung up? 05:08 Do you need to stop selling/marketing to build your business? 07:12 Where are the key moments where change is the only way to grow? 10:30 What changes for a real estate business after that first bit of access? 11:53 Who should you hire first? 14:32 What are the unexpected things that begin to break at scale? 17:59 Any advice to prevent burning out each month? 22:10 how does someone train and setup a project manager for success? 27:34 How to build a successful real estate team from the ground up. 30:56 What are the 4 different media types? 34:37 How far can these people go and at what point should you hire someone else? 36:52 Your view of marketing? Where are you making big investments? 42:51 What is a 2020 consumer looking for in a real estate agent? 46:29 How does one go about the process of finish out what their customers are really interested in? 49:28 Know who you are to know what to do. 53:40 Where to find Jess. 54:31 Where are you making big investments in 2020? 57:12 Outro

00:00 Intro 01:25 What happens when you get customer experience right at an organizational level? 03:15 How do you know that you have a customer experience problem? 06:15 Give Away 06:54 Asking for feedback. Review or Survey? 10:00 What is a survey question to make people more open and honest? 14:35 At what point do you fire a customer? 19:51 What part of customer experience do even the pro's get wrong? 23:19 What's the best way to say no to a long term customer? 28:57 Price Reduction 34:56 How do you balance pre framing and apocalypse? 38:56 Modeling after the best in the world 41:47 Who should we pay close attention to right now? 48:39 Anticipate the customer needs/ Where do most companies miss? 51:42 Operation dictates. Experience = Consequence 54:33 Remove operational debt. 56:14 Experience over Technology 58:28 Real estate agent. First word that comes to mind? 59:36 What is Joey Coleman looking for in a realtor? 1:03:17 Outro

Jimmy Mackin interviews StoryFuel founder (and The New York Times's first branded content editor) Melanie Deziel. She provides great insight on how to approach marketing from a journalist's perspective.   Melanie's book Content Fuel releases in March 2020.

Have you ever fantasized about having an alter-ego— like Clark Kent with Superman? The truth is, you already have one. Author, performance advisor, and entrepreneur Todd Herman coaches on the principle that you don't need laser-vision to approach your world heroically. Check out Todd's book The Alter Ego Effect on Amazon.

Every fall, Curaytor puts on an exclusive, clients-only event called Excellence. But sometimes we want to share some of that excellent content with the world. So after their inspiring keynote speeches, we asked two of the sharpest people we've ever met to stick around and be a part of a special live #WaterCooler. Jesse Itzler is an entrepreneur and author of the New York Times bestseller, Living with a Seal. He cofounded Marquis Jet, the world's largest private jet card company which he and his partner sold to Berkshire Hathaway/NetJets. Marc Davison is the Chief Creative Officer of 1000watt, the real estate industry's foremost creative agency.

Chris and Jimmy are BACK with the first #WaterCooler in over a month! Why the hiatus? This episode's guest has a little something to do with that... Meet Phil M. Jones. He's a sales expert, world-class keynote speaker, and bestselling author several times over. His latest book is a project with Chris and Jimmy, adapting his Exactly What to Say into a real estate-specific edition that has already climbed to #1 on several Amazon bestseller lists. Before the book launches on September 30th, get an inside look at Phil's career, how this partnership came to be, and why the "Magic Words" at the heart of the book work so well. Pre-order a book before September 24th and you'll get some bonuses - head to www.curaytor.com/exactly to learn more. 

Whether you think you're funny or not, this week's guest on the #WaterCooler can teach you how you can use humor to have better interactions, create memorable impressions, and sell more homes. On this episode, Chris Smith interviews Drew Tarvin, the world's first humor engineer and author of Humor That Works.

Most content marketing creates brand awareness or generates sales opportunities. Truly great content drives both. On this #WaterCooler Classic from May 2016, Jay Thompson joins Chris and Jimmy to talk about the kinds of content that real estate agents should be publishing.

Every real estate agent has had a moment where they've wondered why so many of their leads...well... suck. Bad leads can be a major waste of time. So in this episode, Curaytor co-founder Jimmy Mackin breaks down in detail several steps in the customer journey where you can better qualify your leads.

Brian Boero is the CEO of 1000watt, one of our favorite companies in the world. On this episode, Brian joins Jimmy Mackin to talk about the future of the real estate industry. What kind of impact will iBuyers and other would-be disruptors make? What preparations can agents and teams make now to improve their chances of survival? 

1000watt features some of the sharpest minds in the real estate industry. Their work is world-class and their perspectives are always worth hearing. We're excited to have Brian Boero back on the show later this week, so for this #WaterCooler Classic, we're throwing it back to July 2014 and a conversation with Joel and Brian.

In this interview with Sarah Mailloux, Connie Carlson shares the advice that helped her build the top-rated team in her market, plus her world-class listing presentation, how to run a sales meeting, the schedule she recommends to every new agent, and lots more.

No one closes every single listing presentation they go on. But with the process Sean Moore teaches in this #WaterCooler Classic episode from early 2014, your success rate will definitely get a lot better. Plus, later this week we've got Connie Carlson on #WaterCooler: Agent Insights, where she'll be sharing her own listing presentation - and the digital version she hosts on her website for everyone to see. Catch that episode live on Wednesday the 24th at 1pm Eastern on the Curaytor Facebook page or right here in the podcast feed on Thursday.

Two of real estate's top trainers go head to head on this must-listen #WaterCooler, as Chris Smith interviews Tom Ferry. The conversation covers a ton of ground - strategy, work-life balance, even a deep-dive into some of Tom's tweets.

Later this week, Tom Ferry takes a moment from his lead-up to his Success Summit for a 1-on-1 interview with Chris Smith on a brand new episode of #WaterCooler. So for this week's #WaterCooler Classic, we've got a great clip from Tom's appearance on the final #WaterCooler of 2013. He shared the #1 mistake he expected real estate agents to make in 2014 and taught a seriously smart lesson in how to avoid it.

Jay Kinder is one of real estate's most influential people, recruiting some of the top teams and agents in the business to eXp Realty. He's also the co-founder of the National Association of Expert Advisors, co-host of the Face to Face podcast, a bestselling author, and more. In this interview, Chris asks Jay to share the sales expertise that has helped him in every phase of his career.

How do you know Jay Kinder and Michael Reese are lead generation experts? Their advice from this April 2014 episode still holds true today. On this classic #WaterCooler clip, Chris and Jimmy ask Jay and Michael what they'd recommend an agent with zero leads should do to get in the lead generation game. Then, they share one of their best tips ever: a strategy that combines digital and physical marketing to generate more seller leads. Jay Kinder is back on the #WaterCooler on Wednesday July 10th at 1pm Eastern - live on our Facebook and YouTube pages, then later this week right here on the #WaterCooler podcast feed.

Want a proven way to capture seller leads? On this episode, Chris & Jimmy walk you through the exact process they go through to create quality content that attracts potential sellers. This is a pretty visual episode, so if you want to watch along, we've got it up on our website (www.curaytor.com/blog) and our YouTube channel (www.youtube.com/curaytortv) This month you can win a MacBook Pro, iPhone XS, or Galaxy S10, by doing something you already do. Head to www.curaytor.com/audio and enter to win.  

If you're "never too busy for a referral," you should definitely listen to this episode of the #WaterCooler. New York Times bestselling author Jay Baer shares new, better ways to ask for referrals that will have a serious impact on your business, plus gives examples of some of the best "Talk Triggers" in the world.

Jessica Woodbeck isn't technically a real estate coach. But the work she does leading The Woodbeck Team is something anyone can learn from. On this episode, you'll hear how Jessica got into the real estate industry, how she and her husband established clear boundaries to work together successfully, and how she created a culture that resulted in a $144 million volume swing while hiring 150+ agents. Plus, she describes several coaching strategies you'll definitely want to implement yourself. You can watch this episode (and every episode of the #WaterCooler) at www.curaytor.com/blog. We also highly recommend following Jessica's Instagram for awesome content and lessons to learn from, she's @jesswoodbeck. 

Chris and Jimmy grade viewer-submitted videos, providing a ton of helpful tips for you as you begin (or continue) creating video content of your own. You may have guessed, faithful #WaterCooler listeners, that based on this episode's title, this show is a very visual one. Want to watch the videos Chris and Jimmy are critiquing so you can learn from them? Here's a link to the video.

Do you have a plan to grow your business online? After this episode, you will. Learn how to build your own ultimate digital marketing plan with examples of the best content, emails, and social media strategies in real estate. Want to see all the examples Chris and Jimmy talk about during this master class? Click here for the full guide.