Podcasts about dealerrater

This episode is brought to you by: Cars Commerce - The platform to simplify everything about buying and selling cars. Learn more at carscommerce.inc AutoFi - AutoFi empowers your team with digital retail technology that accelerates the sale. Learn more @ https://www.autofi.com/cdg/ In this episode, I'm speaking with Jamie Oldershaw, VP of Reputation Strategy at Cars Commerce. Interested in advertising with CarDealershipGuy? Drop us a line here Interested in being considered as a guest on the podcast? Add your name here Topics: (00:00:00) - Intro (00:03:02) - Jamie's experience at DealerRater (00:13:12) - The DealerRater Product (00:17:41) - The decision-making process of the consumer (00:24:33) - How DealerRater makes money  (00:26:26) - Fraud prevention (00:30:27) - Thoughts on anonymous reviews (00:32:41) - Jamie's take on Yelp (00:35:24) - Thoughts on the state of the car market (00:37:21) - Adapting the dealership model (00:39:04) - Automating the consumer experience (00:42:27) - Patterns in Brand reviews (00:44;15) - The best way for consumers to purchase and the best way for dealers to leverage platforms like DealerRater (00:48:45) - The future for DealerRater (00:50:36) - Where to contact Jamie Check out Cars Commerce here. Get in touch with Alex by emailing him at Jamie@CarsCommerce.inc Check out the website for more (https://dealershipguy.com) and follow me on X @GuyDealership! (https://x.com/guydealership) This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

"So, what does your company do?" This is a simple question, which should have a simple answer. Yet whenever I'm asked it, I feel the tug to drift into a talk-track full of feature dumps.  This, and other sales sins, lead to situations that lose potential sales. They put all of marketing's hard work at risk of going to waste. Meticulously-crafted content, research on ICPs and  intent-based campaigns aimed at key Accounts can all be for naught if sales doesn't have a game-plan for their conversation with the prospect. It is at this point that companies seek the help of our guest  After getting his Ph.D. at Stanford Brent Keltner spent ten years as a social scientist at the RAND Corporation.  While he liked using his academic training, he looked for places his knowledge could be more practically applied.  Jumping to enterprise and early stage companies, he found gaps in their revenue function. But also found he could get sales teams unstuck from specific challenges with a bit of theoretical modeling.  After more than a decade of experience as a revenue leader, he founded Winalytics LLC, a go-to-market and revenue consultancy whose clients include DealerRater, Lexmark, and Ascend Learning. He continued developing his list of situations and corresponding plays, which led to the publishing of his collection of The Revenue Acceleration Playbook which Brent came out with in 2022.  Links to everything mentioned in the show is on the Funnel Reboot site's episode page.

We knew it was moving fast, but according to sources close to the matter, GM is working on integrating Chat GPT into its vehicles in the form of a virtual assistantThe VA will use Microsoft's Azure cloud service, which has exclusive rights to the OpenAI tech that powers ChatGPTScott Miller, GM's vice president of software defined vehicle and operating system, confirmed some of the information as he expounded on the idea of a highly responsive virtual assistant that could explain how to change a flat, the meaning of a warning light, or perhaps even book a service appointmentMiller wouldn't discuss details about which AI models will be used or the name of the assistantSpecial Guest: Jamie Oldershaw talks about DealerRater's Dealer of the Year award and the race for reputation in 2023Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/ Read our most recent email at: https://www.asotu.com/media/push-back-email Share your positive dealer stories: https://www.asotu.com/positivity ASOTU Instagram: https://www.instagram.com/automotivestateoftheunion

#revenueoperations #revopswithanedge #saas Brent Keltner, Ph.D. is founder and President of Winalytics LLC and author of The Revenue Acceleration Playbook. Brent joins Jason Ferrara, Marcus Cauchi and Pete Jansons on the SAASholes Revenue Operations Podcast to talk Revenue Operations Best Practices Key Moments: 0:00 3:09 Show Start 3:34 Brent Keltner Linkedin Post 4:02 Sales/CS/Marketing are all different animals 4:29 How do you tell someone their baby is ugly 6:00 Do Most CEO's know this but just don't want to deal with it? 6:10 Rule of thirds 6:34 Whats the payoff for org without this strife? 7:04 Gartner Study Lifestyle Personalization 8:25 2 Biggest Blockers 9:34 How can marketing work with customer service, sales and product to create an efficient buyers journey message 10:00 Content and Alignment 10:40 Reference to Bill Mahoney Episode 12:21 ABC Fitness 13:09 Value Plays and Brand Promise 15:37 Ways our brains are wired 16:04 3 Mindset Problems CEO must overcome 16:22 Customer is the source of all truth 16:42 How do you accelerate revenue in a decelerating environment 18:26 Steps to bring buyers in 18:47 Can your buyer see themselves on you website 19:20 Organize your website to personalize to different buyer segments 19:50 What are value plays? 20:09 2023 people are anxious how do you get them to chillax? 21:20 How do you get closer to your customer? 23:14 What is the data we should be getting from current customers? 24:20 Leadership and customer alignment problem 24:50 Customer vs Prospect 25:46 Strategic Customer Service 26:06 Hilary Riley brings in Customer Service to Closing Meetings 26:47 complexity of sales org has exploded 27:45 is it over complicated? 28:40 Up to 30-40 Million Rev CEO Should Own Revenue Responsibility 29:03 Biggest mistake company's make to scale revenue is to hire Chief Revenue Officer 30:00 When does founder stop being responsible for revenue? 32:16 Overcomplicating 33:00 Investors Influence 33:29 What percentage of VS's fail? 34:20 Investors buy predictable revenue streams not people 34:55 Brent Keltners Career Progression Story 36:10 SAASholes Survey 60% company's still have not given out annual quotas 38:00 Why are company's giving out quotas so late every year? 38:20 Salary vs Commissions 38:40 Leadership Sucks 39:35 Goal Posts keep changing 40:07 Company Valuation is more important than people 41:28 Top Performers will always be top performers 43:16 Dirty Secret of Sales Teachings 44:00 BLSA London School Of Economics Study Efficiency Command Control management vs Operational Coaching 46:23 Value of Authentic Conversations 50:00 Inspection is about buyer journey not seller journey Brent Keltner, Ph.D. is founder and President of Winalytics LLC and author of The Revenue Acceleration Playbook. Brent created Winalytics method to help clients reach their top growth potential by shifting from product driven selling to value-driven go-to-market strategies. Brent brings to the role more than a decade of experience as a revenue leader in enterprise to early stage companies and ten years as a Ph.D. social scientist at Stanford and the RAND Corporation. Brent's clients have included Ascend Learning, Credo Reference, DealerRater, Lexmark, Mursion, Ready Education, True Fit, and Verisk Analytics. --- Send in a voice message: https://anchor.fm/saasholes/message Support this podcast: https://anchor.fm/saasholes/support

We have a special show for you today as we welcome special guest, Jamie Oldershaw, GM of Dealer Rater. We also talk about changes to primary care, as well as your closing window of opportunity to weigh in on the new FTC proposed rules for Dealers. How will the reputation of primary care services in the US change as a result of the well-known, new-entrants? This is a key question following CVS's recent announcement of CVSs definitive agreement to acquire Signify Health in an all-cash deal valued at around $8 billion.Signify uses proprietary technology and analytics to support doctors, nurse practitioners and physician assistants who make house calls to 2.5 million patients across all 50 statesCare providers spend an average of 2.5x more time with patientsRivals Walgreens, Walmart, and Amazon are all making moves into the same spaceToday we welcome Jamie Oldershaw, GM at Dealer Rater and VP of Reputation Strategy at CarsWhat is the overall sentiment you are seeing across dealer reviews on and off platform? Are there %s that you can share?There are 4 days left in the FTC commenting period and we need to mobilize NOW. Currently 7,761 Here are the most recent:Anon: We have too many forms as it is. My goal, always, is to make the purchase experience as easy and uncomplicated as possible for my customers. We are a franchise dealership in a small town and repeat customers are a large part of our business. More forms, and complicating the purchase process will simply make things worse for the customer. The customer's interests are protected by truth in lending, buyer's guides, privacy rights, credit disclosures, approval/declination letters, etc. Any issues seemingly addressed in the above regulation are already covered, established and in place.Bibich Zabaleta: To the FTC.I am not anonymous! My Name is Bibich Z. I've been a car enthusiast before I could even drive! I owned enough vehicles that it has become a joke that I rotate vehicles every 4 months. I even started renting out vehicles on Turo which has had me visiting dealers even more regularly. Your proposed rules are !!!"DESPERATLY NEEDED"!!! in fact I would state that they are only a beginning! Saying that we need dealers to state the true price of a vehicle is mind boggling how have we let this go on for so long! The fact that NADA and dealers are trying to sabotage this proposal with "anonymous against" statements shows that this needs to be concrete and enforced by the FTC! thank you.LEAVE YOUR COMMENT HERE: Suggestions for comments:Don't be anonymous! Talk about the great things dealers are doing. Give specifics. Talk about the great overall reviews on Dealer Rater and other sitesSuggest amendment to the rules and not trashing them altogetherGet friends and family and customers to leave reviews of their great experienceGet the Daily Push Back email at https://www.asotu.com/Rock with us LIVE at ASOTU CON! Tickets: https://www.asotucon.comJOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/Read our most recent email at: https://www.asotu.com/media/push-back-emailASOTU Instagram: https://www.instagram.com/automotivestateoftheunion

7 hours online before they visit a showroom.CARS.com has a lot of consumer data, and is seeing many trends and disconnects in the automotive industry. CEO Alex Vetter joined us on Auto Collabs to talk about the digital customer experience, trust reservoirs and giving power back to the small business owner.What we talk about in this episode:0:00 Intro with Michael Cirillo, Paul J Daly and Kyle Mountsier.4:29 Alex and CARS have a philosophy of “If you want to go fast, go alone, if you want to go far, go together.” They use this mantra to promote collaboration and innovation, something that Alex sees across the entire industry.“Share points are usually won through teamwork and collaboration. And so it's a big cultural tenant we have inside our company, but I think it's important for the industry. I mean, I think what I love about dealers is that you know, they're competitors by day but they're partners through and through. They want to learn from each other. They want to share what's working. And they know that innovation has to always happen in order to keep relevant and current in the business.”9:12 Are regular Metaverse vehicle purchases coming? Maybe eventually, but right now, Alex sees consumers spending much more time in digital spaces than physical spaces.12:40 Don't believe the negative hype surrounding dealers. CARS.com has 10 million customer reviews through DealerRater showing dealers are doing a phenomenal job in sales and service.23:33 Customers are searching for trust reservoirs, areas where they can get objective data and reviews. Alex thinks we need to embrace these trust reservoirs and see them as a part of the process.⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

Get Your https://go.transformedsales.com/p3 (FREE GUIDE) to A Build High-Performance Sales Team Highlights How he became a go-to-market and revenue acceleration leader (02:12) Defining the authentic conversations that you can have with buyers (04:27) Applying the skills he acquired doing qualitative market research to his revenue growth work (06:48) Why you should start with your customer stories before going into your product (09:41) Being a Revenue Officer: Getting the sales team, marketing team, and other team players in alignment (12:09) Shifting your focus away from your product to thinking about your customer's WHY (14:39) The value of ensuring your core goal is to get into your buyer's world (17:53) Pattern recognition: The one thing that he took from his academic training into the corporate realm (22:47) NOBODY cares about your product (28:36) In this episode of the Science of Selling STEM, I will have a value-packed conversation with the Founder and President of https://winalytics.com/ (Winalytics LLC), Brent Keltner, Ph.D. Winalytics is a go-to-market and revenue acceleration consultancy that helps clients reach their top growth potential by shifting from product-driven selling to value-driven go-to-market strategies. Brent is also the author of the forthcoming book https://www.amazon.com/Revenue-Acceleration-Playbook-Authentic-Marketing/dp/1774581019 (“The Revenue Acceleration Playbook: Creating an Authentic Buyer Journey Across Sales, Marketing, and Customer Success”) Brent brings to the role more than a decade of experience as a revenue leader in enterprise to early-stage companies and ten years as a Ph.D. social scientist at Stanford and the RAND Corporation.   His clients have included Ascend Learning, Credo Reference, DealerRater, Lexmark, Mursion, Ready Education, True Fit, and Verisk Analytics. Brent and I will dive into the topic of authentic conversations: what they are, how to spot them, and how they differentiate a business. You will learn what authentic conversations with your customers should look like and how to build and train a sales team that can have these conversations. We will cover all aspects of having authentic conversations with buyers during our discussion.  You'll also learn how to find out if your sales team is currently having authentic conversations, and how authentic conversations can lead to better discovery calls and more sales. If you're looking to differentiate yourself from the competition, having authentic conversations is the way to do it. Listen in to learn more! Quotes “Every phase of the buyer and customer journey starts with your buyer why and then your customer why. Then look at how you can make them more successful. You will grow faster, you will have better buyer and customer relationships, you will like your work more, and you will learn every day” - Brent Keltner “If you wanna capture your customer stories, don't just go and show up with a bunch of random questions. Ask 6 or 8 questions around what you think is your value” - Brent Keltner “Don't start with your product. Start with your customer stories” - Brent Keltner “Shift from thinking about your product and focus more on a story around how a customer used your product” - Brent Keltner “Don't focus on sales skills, focus on sales skills in the context of go-to-market skills because we should all be running authentic conversations at different depths” - Brent Keltner Resources Mentioned: https://www.amazon.com/Revenue-Acceleration-Playbook-Authentic-Marketing/dp/1774581019 (The Revenue Acceleration Playbook By Brent Keltner) Learn More About Brent in the Links Below: LinkedIn - https://www.linkedin.com/in/bkeltner/ (https://www.linkedin.com/in/bkeltner/) Website - https://authenticitywins.com/ (https://AuthenticityWins.com/) Email - BKeltner@Winalytics.com Connect with Wesleyne Greer: Wesleyne's Website - https://transformedsales.com/ Wesleyne on LinkedIn -...

Brent Keltner is the President of Winalytics' and creator of the value-driven growth methodology. Brent has over 10 years of experience as a revenue leader in enterprise to early stage companies and 10 years as a Ph.D. social scientist at Stanford and the RAND Corporation. Brent's clients have included among others AdmitHub, Ascend Learning, Credo Reference, DealerRater, Lexmark, Mursion and True Fit. Connect with Brent on LinkedIn: https://www.linkedin.com/in/bkeltner/ Work with Winalytics: https://info.winalytics.com/free-winalytics-growth-assessment-and-consultation

When car shoppers go back and forth between an online marketplace and a dealer's website, it can be challenging to keep that experience seamless. Cars.com chief revenue officer Doug Miller joins the show to talk about that process, how the various platforms with the CARS group (Cars.com, DealerRater, Dealer Inspire and FUEL) interact during the car-shopping journey and much more.

Next up on our NADA Show 2021 editions of the podcast is an interview recorded Friday with Jamie Oldershaw, general manager of DealerRater. Oldershaw talks with Auto Remarketing's Joe Overby about helping dealers convert positive reviews into future sales, how the dealership review landscape has changed in the last year, how dealers can "showcase" positive reviews and more.

Post-Activation Review RequestAfter a customer activates their Visa Reward Card a request is presented to complete a Dealership Visit Review. This review can be completed in the intice proprietary review application or through any 3rd Party source including Google Reviews; DealerRater etc.Custom Visa Activation PortalOne Question Visit Survey - Identify the result of the dealership visit including reason for No-Sale. Results automatically emailed to dealership management team for post-visit follow up.

Next up in our series of podcasts recorded at NADA Show 2020 last month is an interview with Dealer Inspire chief executive officer Joe Chura, who talked about dealership website trends, the company's OEM partnerships, how the company is working with Cars.com and DealerRater and more.

In this episode Mike and Pete discuss digital market for car dealerships and salespeople through the use of YouTube, Pinterest, Dealerrater and more. Mike mentions a Pinterest contest that he held in the dealership and how www.answerthepublic.com may help spark ideas for content creation. They also talk about how automotive salespeople should get out of the showroom and start making videos on their own to build their own personal brand awareness in the effort to sell more cars and make more money.#autoishpodcast #autoish #mikeandpete #pinterestmarketing #digitaldealership

Auto dealers have been reluctant to market their top sales associates online for fear of losing control of the customer. Consumers want to select a sales associate to do business with and keep that single point of contact throughout their research and buying process. This week I dive into some practical applications of research from TrueCar and DealerRater. 

We go on the road this week to Boston and talk with DealerRater general manager Jamie Oldershaw as well as Jeff Provost, vice president of development for DealerRater Canada.

In this week's podcast we answer your questions about staying connected on the road with the Internet and Satellite TV, plus tips about how to rodent-proof your RV. And we talk about how to get the best RV at the best price, learning from Steve Fretz, whose Pennsylvania dealership was just named as the 2016 Dealer of the Year by review website DealerRater.com. Click the player below to Listen Now or scroll down through the show note details. When you see a time code hyperlink, you can click it to jump directly to that segment of the podcast. [spp-player] Show Notes for Episode #112 Nov. 2, 2016 of Roadtreking - The RV Lifestyle Podcast: Our new Roadtreking schedule of Gatherings for 2017 has been posted – see https://rvlifestyle.com/2017-schedule-roadtreking-gatherings/ JENNIFER'S TIP OF THE WEEK It's that time of year again. Many RVers are winterizing their RVs and putting them in storage for the winter. But besides antifreeze, one other step that is very important before you put your RV into hibernation for the winter is to make sure you keep the mice from getting inside. [spp-timestamp time="11:33"] While we were in Pennsylvania this week at Fretz RV, we met with company rep Mike Myers who told us about Fresh Cab Botanical Rodent Repellant. We found a great deal for it on Amazon – three boxes, with four pouches for box… for just $39. ­For uninfected areas, the directions say to place one pouch for every 125 sq. feet. So two or three pouches will do it for an RV. The scent lasts 90 days so you may need to replace them come the end of February. For infected areas where mice are active, they suggest one pouch every 8 square feet and to replace the pouches every 30 days. Remember, besides your RV, this keeps mice keeps mice out of homes, cabins, basements, attics, garages, sheds and storage units. It protects stored vehicles, boats, RVs, ATVs, campers, snowmobiles and farm equipment. It repels mice from pet food, bird seed and livestock feed… just about anywhere mice like to get into. Also, some of our readers have suggested putting a box worth of dryer sheets around your RV. Rodents supposedly don't like that smell. And if you suspect mice are getting in, be sure to check for open spaces under the chassis. It wouldn't hurt to set some traps, too. And be sure to send me your tips and suggestions for the RV lifestyle. You can use the “Leave Voicemail” link at Roadtreking.com. Just click it and then use the built-in microphone on your computer or mobile devise to record a message to me. You can do it over as many times as you want, until you are satisfied. And then you just click a button and it comes right to my email inbox. If I use your tip in the podcast, we'll send you a free Roadtreking hat! I love hearing from you! Jennifer's tip of the week is brought to you by T RadPower Bikes (www.RadPowerBikes.com_… an electric bike manufacturer offering direct to consumer pricing on powerful premium electric bikes. LISTENER QUESTIONS OF THE WEEK: Listener Denise asks about satellite and Internet on the Road and Mike shares his experience. [spp-timestamp time="19:42"] He suggests she check out an online guide to cell boosters go to: https://www.wilsonamplifiers.com/cell-phone-signal-booster-guide/ The new cell booster Mike will be installing on his Roadtrek CS Adventurous XL is the Professional Grade weBoost Drive 4G-X + RV Trucker Essentials Kit - 470510-RV For Satellite TV in a small RV, mike recommends https://get.dishformyrv.com/ Sponsoring this part of the podcast is Van City RV in St. Louis, and their Partner Dealerships Creston RV in Kalispell, Montana, and Wagon Trail RV in Las Vegas. Bringing You the largest Inventory of class B's from three locations.   INTERVIEW OF THE WEEK – How to Get the Best RV for You at The Best Price Steve Fretz This week we talk to Steve Fretz, from Fretz RV in Souderton, PA, just named the 2016 Dealer of the Year by the review website DealerRater.

We talk with the CEO of DealerRater

We talk with the CEO of DealerRater

DealerRater's Ryan Leslie returns to talk about the impact of a service department's reputation on customer retention and sales.

Ryan Leslie, from DealerRater, discusses how reviews not only motivate customers to come to your store, but can motivate a dealership's employees, as well.

Ryan Leslie, from DealerRater, discusses how reviews not only motivate customers to come to your store, but can motivate a dealership’s employees, as well.

In this Podcast we talk about a great new website DealerRater, AAA Battery Serivce and review the all new Jaguar F-Coupe

In this Podcast we talk about a great new website DealerRater, AAA Battery Serivce and review the all new Jaguar F-Coupe

DealerRater's Ryan Leslie talks with us on what reputation management can really mean for your dealership.

DealerRater's Matt Lamoureux speaks on responding to the inevitable negative reviews all dealerships face.

Matt Lamoureux of DealerRater share how dealers can manage their online reviews, seek out new reviews, and warns of the dangers of trying to game the system with false reviews.

Third party review sites: your best friend or worst enemy? DealerRater.com's Matt Lamoureux discusses how to leverage good online reviews, overcome negative reviews, and how to use your online reputation to beat your competitors to the punch.