Auto Remarketing Podcast

James Virgoe, who is senior vice president and managing partner of GWC Warranty at APCO Holdings, made another appearance for a sponsored episode of the Auto Remarketing Podcast. This time, Virgoe went through a series of recommendations to help dealers evaluate F&I product vendors and spot the difference between a good vendor and a great one.

Mandy Deveau is marketing manager at DriveHRIS, where she leads dealer communication and engagement. In June, she joined Canada's Used Car Week Live Stage, presented by SYCN Auto Logistics, to talk about “How Women in Automotive Can Lead with Confidence.”

Vivian Liu is the CEO of Making Auto Easy, a platform designed to help dealers turn the manual meet-and-greet into a more efficient digital experience. In June, she joined the Canada's Used Car Week Live Stage, presented by SYCN Auto Logistics, to talk about “Training the iPad Generation to Sell Cars.”

Experian North America chief innovation officer Kathleen Peters made her first appearance on the Auto Remarketing Podcast. Peters recapped highlights of Experian's 2025 U.S. Identity and Fraud Report and why service providers remain focused on curbing fraud that continues to get more complex.

Two leading executives at Allied Solutions identified the most-concerning signs about the current state of auto financing. Mark Bugalski, who is Executive Vice President and Chief Growth Officer, and Doug Falvey, who is Executive Vice President, Risk Management Operations, then offered valuable insight and strategy recommendations so lenders can find the right balance of risk management and growth.

In this episode of the Auto Remarketing Podcast, Bill Zadeits welcomes Elizabeth Stegall, Senior Director of Client Retention with Autotrader, Kelley Blue Book and ICO and Cody Gentry, AVP of Dealer Success with Autotrader and Kelley Blue Book. The executives breakdown high level and high interest findings for dealers from the latest Cox Automotive Whitepaper - Measuring Your Marketing That's Working.

Next up on our series from the Canada's Used Car Week Live Stage, presented by SYCN Auto Logistics, is a conversation with Erin Richmond, CEO of sMedia, and Rhys Albrecht, head of customer success at sMedia. They talk with Cherokee Media Group senior editor Joe Overby about solving pain points in the automotive digital marketing space, why cutting marketing spend is not always the wisest move for dealers, managing ad spend effectively, reaching car shoppers and much more.

Satyan Merchant, who is senior vice president and auto and mortgage business leader at TransUnion, made another appearance on the Auto Remarketing Podcast. This time, the focus of the conversation is opportunities for auto refinancing. TransUnion indicated approximately 18 million are considered “in-the-money” for refinancing.

Jenny Rappaport has some things to say, and if you're a car dealer, it would be wise to listen. The CEO of F&I and training provider EFG Companies has returned to the Auto Remarketing podcast, and in a wide-ranging conversation with Auto Remarketing associate editor Andrew Friedlander she discusses affordability issues, the importance of the back end on dealership profits, ways dealers can best use artificial intelligence to drive value and ROI, how dealers can avoid taking unnecessary risks in these unpredictable times, and a lot more.

Next up on our series of episodes from Canada's Used Car Week Live Stage, presented by SYCN Auto Logistics, are Crissy Burton, sales manager at Bob Rohrman Indy Hyundai, and Tianna Mick, chief marketing officer at Dealer Synergy. Burton and Mick talked with Cherokee Media Group senior editor Joe Overby about “The Blueprint for High-Volume Sales: How to Build a Loyal Customer Pipeline,” building a personal brand and following, authenticity and much more.

The dealership space is a bit of an untapped resource in commercial real estate. But property and real estate matters are crucial areas for dealers to watch. That's where Ned Hennessey and the team at Surmount come into play. Surmount is a full-service commercial real estate platform and said it's the only one focused exclusively on auto dealers. Hennessey and his team run the real estate capital markets and advisory programs for several of the top franchised & independent dealers across the country. He joins the Auto Remarketing Podcast to discuss what dealers should be mindful of in property leases, the potential benefits and considerations for sale-leasebacks and what macro trends auto retail should be watching.

Next up on our Live Stage from Canada's Used Car Week is a conversation with Coralee Zueff, author of "Five Star Service Advisor," about empowering women in automotive and engaging the next generation of auto industry professionals. Zueff talks about her journey in automotive after getting into the industry by accident, engaging students about the opportunities in the business, the changing nature of automotive, her writing process and much more.

Edmunds senior vice president of marketing Alison Anziska returns to the show for a discussion about the company's latest ad campaign featuring Tommy Edman of the Los Angeles Dodgers. In the spot, the aptly named Edman shows Angelenos how they can get valuations on their cars through Edmunds' upgraded vehicle appraisal tool. Anziska shares what Edmunds hopes dealers and consumers can come to understand about the vehicle appraisal process, how the Edmunds appraisal tool works and why LA is a hidden gem of car culture and the auto industry.

Remember when there was uncertainty and anxiety about how tariffs would affect exporting vehicles from Canada to the U.S.? Well, now the tariff era is here, and Tane Jillings says you can relax. On this episode of the Auto Remarketing podcast, recorded from the SYCN Auto Logistics Live Stage during Canada's Used Car Week 2025 in Toronto, the co-founder and president of cross-border vehicle export and remarketing platform Signal Technologies discusses the export landscape for Canadian dealers, the importance of exports for those dealers, and why they should “lean in” to exporting.

In this session from the Canada's Used Car Week Live Stage, sponsored by SYCN Auto Logistics, Pam founder Abdullah Baig, Zen AI CEO Olivier Vincent and BlinkAI Automotive CEO Dave Perry join Auto Remarketing senior editor Joe Overby for a conversation about the role of artificial intelligence in the auto industry, busting myths around AI, how the use cases of AI could expand, plus much more.

In no particular order, Jeremiah Wheeler is an auto industry executive. He's a Used Car Week Hall of Famer. He holds an MBA from SMU. He's a husband. A dad. And this week, he became a published author. Wheeler, who is president at the DRN, MVTRAC and SCM subsidiaries of Motorola Solutions Inc., talked with Auto Remarketing senior editor Joe Overby about his debut book, "The Unlikely Executive: From Dope and Despair to Leadership and Legacy." Wheeler shares his business-school inspiration for the book and discusses his journey through addiction, recovery, sobriety and redemption, weaving in business and personal life lessons along the way. He delves into finding one's identity, the writing and publishing process, plus much more.

In another episode of the Auto Remarketing Podcast originating from Canada's Used Car Week 2025 in Toronto, Cherokee Media Group associate editor Andrew Friedlander is joined by a man who thinks outside the box — Chris Schnellenberger, founder and CEO of Purr, whose unique business model offers a retail consignment platform for repossessed vehicles. The Alberta-based entrepreneur talks about how the model works, how the business started, where it's headed and why Purr is gaining a following among both dealers and lenders.

Matt Hagan can paint quite a picture — and not just as regional sales manager for ACV Capital. In this episode of the Auto Remarketing Podcast, Hagan shared his journey to becoming a performance artist and working with the National Independent Automobile Dealers Association and other organizations to raise thousands of dollars for charity with his paintings.

Since the beginning of this year, all sorts of experts have been talking about tariffs, analyzing the market and predicting what will happen as the auto tariffs take effect. But what about the REAL experts — the dealers who are out there selling cars and working with customers through all of this? During Canada's Used Car Week 2025 in Toronto, Cherokee Media Group associate editor Andrew Friedlander brought three Canadian dealers — Windsor Chrysler general manager Ken Tape, BCS Auto Sales president and GM Lionel Wardrop and Gray Auto Group founder and CEO Jen Gray — together on the Auto Remarketing Podcast to discuss the uncharted waters auto retailers find themselves swimming in right now.

A session at Canada's Used Car Week featured a mix of automaker and dealership executives, who examined Canada's certified pre-owned vehicle market, how CPO sales are faring, OEM-dealer partnerships, challenges and opportunities in CPO, vehicle supply dynamics and more.

One of the highlights of Canada's Used Car Week was a stage full of top executives from the wholesale market. Cherokee Media Group's Joe Overby led a conversation with these executives, who discussed macroeconomic, technological and market factors impacting their operations, along with the success strategies they've adopted to thrive in this changing landscape.

Agora Data's Steve Burke is one of the most upbeat executives you can find in auto finance. When asked about his outlook for the car business during a conversation at the National Independent Automobile Dealers Association's annual convention last week in Las Vegas, Burke didn't hesitate to say 2026 could be one of the best years ever. Find out why during this episode of the Auto Remarketing Podcast.

The newest member of the team at the National Independent Automobile Dealers Association spent a few minutes during this week's NIADA Convention in Las Vegas for this episode of the Auto Remarketing Podcast. Patrick O'Brien, who joined NIADA in May as director of government relations and compliance, shared more details about his background with the U.S. Treasury and the Consumer Financial Protection Bureau, as well as how he hopes to represent independent dealers in Washington, D.C.

How an independent dealer approaches inventory strategy might be different than a franchised store. Patrick Janes, associate vice president of inventory solutions management at Cox Automotive, delved into the current inventory landscape during this week's NIADA Convention in Las Vegas for this episode of the Auto Remarketing Podcast.

Cherokee Media Group's Nick Zulovich secured some time with Gene Daughtry of Auto Master Systems this week in Las Vegas during the annual convention hosted by the National Independent Automobile Dealers Association. Daughtry still travels nationwide regularly and has weekly online meetings with buy-here, pay-here dealers who are seeking to sharpen their collections departments. Daughtry shared anecdotes from those conversations in this episode of the Auto Remarketing Podcast.

AJ Philippakis and Vish Talreja are the co-founders of Kord, an electric vehicle insight product designed to share essential EV data with shoppers on vehicle details pages. Kord works with dealers and groups like Kia North Shore, Volvo Cars Richmond and the Dilawri Automotive Group to help educate shoppers about EVs and facilitate confident EV ownership. AJ and Vish join Auto Remarketing senior editor Joe Overby to talk about Kord's mission to help dealers educate consumers and ultimately sell more EVs.

John Elias with Allied Solutions gave an in-depth overview of how auto financing has unfolded so far this year. Perhaps even more importantly for this special sponsored episode of the Auto Remarketing Podcast, Elias pinpointed the blind spot lenders might be missing and offered recommendations to help mitigate risk.

With tariffs rising, inventory shrinking, and affordability tightening, 2025 is shaping up to be a pivotal year for independent dealers. This special sponsored episode of Auto Remarketing Podcast breaks down how shifting market forces are impacting non-franchise auto dealers and what they can do to adapt. From sourcing smarter to building trust with transparency, this conversation offers practical, experience-backed strategies to help dealers stay competitive and profitable in today's challenging environment. Aaron Hancock, who is Director of Product Management for Automotive with Frazer and Dealer Car Search, offers multiple takeaways, including: • Understand What's Shifting: Learn how rising tariffs, interest rates, and changing shopper behavior are reshaping the landscape for non-franchise dealers. • Build Trust with Transparency: Get strategies for positioning your dealership as a stable, honest source in an uncertain market. • Digital Presence Is No Longer Optional: Why responsive websites, SEO, and automation are essential to reaching modern buyers.

In this special sponsored episode of the Auto Remarketing Podcast, Bill Zadeits welcomes NextGear Capital's Nicole Graham-Ponce, VP Operations Portfolio Management and Kyle Ballinger, AVP, Sales. In this conversation, they share exciting updates for Independent Dealers related to the client experience, audit experience and floorplanning options that are the best match.

Melinda Zabritski, Experian's head of automotive financial insights and one of the analysts among this year's Automotive Intelligence Award recipients, returned for another appearance on the Auto Remarketing Podcast. Zabritski described what elements were in place to help banks gain more market share during the first quarter, what's intriguing about the buy-here, pay-here market, and trends that previously generated headlines but now are common.

James Virgoe, who is senior vice president and managing partner of GWC Warranty at APCO Holdings, acknowledged car buyers nowadays are more skeptical and informed than ever before arriving at the dealership. So, how should F&I managers rethink their approach to presenting traditional products like extended warranties? Virgoe offered a variety of recommendations during this sponsored episode of the Auto Remarketing Podcast.

It all started with a livestream during COVID lockdowns. It's now a major auto industry media and events company, with daily podcasts, community activation, events and more. Ahead of their annual ASOTU Con last month, Automotive State of the Union leaders Paul Daly, Kyle Mountsier and Michael Cirillo joined Cherokee Media Group's Joe Overby for a conversation about the origin story behind the company and the process of launching a new media brand and carving their own niche.

Artificial intelligence is almost as prevalent in automotive nowadays as car row in your community. But how are the smartest dealerships and service providers using AI? A trio of executives tackled that question and more during a panel discussion at this spring's Auto Intel Summit that's now available through this episode of the Auto Remarketing Podcast. The panel featured Rich Sands of STELLA Automotive AI, Mark Queen of SKAIVISION and Rene Cejas of RunBuggy.

Auto-finance data often highlights trends such as originations and delinquencies. But for the closing presentation of this spring's Auto Intel Summit, TJ Cox of TransUnion and Jill Louden S&P Global Mobility took a different approach about what auto-finance data could show. Now available through this episode of the Auto Remarketing Podcast, hear some of the intriguing findings Cox and Louden discovered when connecting auto-finance data to brand loyalty.

Jill Hadfield's road to her current role as president of Dealertrack Canada and Collateral Management Solutions was a long and winding one, leading from a mechanical engineering degree through product development, marketing and eventually to the head of Canada's largest auto finance platform. In this edition of the Auto Remarketing podcast, Hadfield talks about that journey and how it has impacted her leadership and the direction of Dealertrack Canada, as well as the company's focus on addressing the critical issues of fraud prevention and compliance.

One of the highlights of this spring's Auto Intel Summit was a panel of leaders from the venture capital/investment and automotive buy-sell/M&A advisory communities. Now available through this episode of the Auto Remarketing Podcast, these experts discussed buy-sell activity among dealers/dealer groups and investment in automotive technology from both the VC/investment and dealer communities. The panel included Brian Donnelly of Autotech Ventures, Steve Greenfield of Automotive Ventures, Gabe Robleto of Kerrigan Advisors, Nate Klebacha of the Presidio Group and Brian Gordon of the Dave Cantin Group.

Montway vice president of business development and industry relations Dave Sutton put it this way: “Bottom line, remarketing is a relationship industry.” What are the implications and opportunities this creates? Sutton answered that question and more during an appearance on the Live Stage presented by SYCN Auto Logistics at this spring's Auto Intel Summit. The conversation is part of this episode of the Auto Remarketing Podcast.

Unfortunately, vehicle transportation is another place where fraud can happen, not just in the financing and retailing parts of automotive. Autosled vice president of dealer sales Sam Goldenberg described how bad fraud can be in the transportation space as well as some guidance for clients to avoid it during an appearance on the Live Stage presented by SYCN Auto Logistics at this spring's Auto Intel Summit. The conversation is part of this episode of the Auto Remarketing Podcast.

Amit Chandarana returns to the Auto Remarketing Podcast in his relatively new role as CEO of Curbee, a mobile vehicle service technology platform. He talks with Auto Remarketing senior editor Joe Overby about why 2025 is the year that mobile service departments finally take off for dealerships and key considerations for dealers launching such services at their stores.

During this spring's Auto Intel Summit, Cherokee Media Group's Bill Zadeits spent time in the event's expo hall to have a conversation with Mark Baruth, who is CEO of COOPABLE, a management company ensuring dealerships capture all their advertising co-op funds. In this special sponsored episode of the Auto Remarketing Podcast, Baruth shared COOPABLE's journey so far and how it can be a valuable resource for dealerships of all sizes.

TapOverdrive CEO Jaideep Jain said collaborative intelligence is the perfect blend of what humans do best — creativity and teamwork — and what artificial intelligence does best — speed and scalability. What could collaborative intelligence do in automotive? Jain offered some projections during an appearance on the Live Stage presented by SYCN Auto Logistics at this spring's Auto Intel Summit. The conversation is part of this episode of the Auto Remarketing Podcast.

Hiester Automotive Group founder and CEO John Hiester took a thoughtful path at this spring's Auto Intel Summit to describe what dealer intelligence really is. Hiester shared his views and journey to success with Cherokee Media Group's Bill Zadeits during a lunchtime conversation that's now available through this episode of the Auto Remarketing Podcast.

Cherokee Media Group's Nick Zulovich asked Brent Carmichael about what 2025 been like so far for independent dealers. The director of education for the National Independent Automobile Dealers Association smiled and chuckled for a moment. Carmichael's response and his comments about what's in store for the upcoming NIADA Convention and Expo are included in this episode of the Auto Remarketing Podcast.

Claudia Plascencia is senior vice president of business development and client services at Resolvion. She also has served as the president of the National Automotive Finance Association for the past year. Plascencia had a conversation with Cherokee Media Group's Nick Zulovich last week for this episode of the Auto Remarketing Podcast, reviewing the state of auto finance and her time in the leadership position with the NAF Association.

Having spent the last two years buying and selling electric vehicles in the retail space, Recharged CEO John Foley said he knows what buyers are looking for and flaws that exist in current remarketing solutions offered for EVs. Foley shared his opinions during an appearance on the Live Stage presented by SYCN Auto Logistics at this spring's Auto Intel Summit. The conversation is part of this episode of the Auto Remarketing Podcast.

Four top experts appeared on a single panel during this spring's Auto Intel Summit to explain how blockchain and other emerging technologies are going to lift multiple parts of the automotive industry. Now available in this episode of the Auto Remarketing Podcast, you can hear the view from Christopher Mahanna of Agora Data, Pat Rinaldo of Ally, Brad Smith of Leroy Lynn and Todd Smith of QoreAI.

Continuing an ongoing conversation with consignors, this episode of the Auto Remarketing Podcast originating from this spring's Auto Intel Summit highlights how these wholesale market participants are leveraging innovation. Sharing their perspectives are John Urness of JPMorgan Chase, Stevo Trpovski of Ally, Kelsey Summs-Chitwood of Summs Skip and Collateral Solutions and Tom Gerst of TD Bank.

A quartet of auction executives discussed remarketing in the “innovation era” during this spring's Auto Intel Summit. Now available through this episode of the Auto Remarketing Podcast, addressing this topic were Greg Borowski of ACV Auctions, Nikki Behrens of ADESA, Joe Kichler of Cox Automotive and Chris Angelicchio of the ServNet Auction Group.

F&I Sentinel chief product officer Kat Venner-Fowler acknowledged data can cause multiple compliance problems. But Venner-Fowler emphasized that data also can be the path to compliance solutions. Venner-Fowler elaborated about the subject during an appearance on the Live Stage presented by SYCN Auto Logistics at this spring's Auto Intel Summit. The conversation is part of this episode of the Auto Remarketing Podcast.

Most vehicle purchases start out with a single click. And whether that click comes from an email, popup ad, or a vehicle listing, dealers can capture their attention at first click. During this keynote panel discussion from this spring's Auto Intel Summit that's now available through the Auto Remarketing Podcast, Jade Terreberry, Noah Lee and Micah Tindor of Cox Automotive provide valuable, actionable insights on how to encourage ready-to-buy shoppers to act quickly and go from click to close by providing a seamless and exceptional shopping experience.

In uncertain times, what can car dealers do to give themselves and their customers more certainty? CARFAX Canada's Mike Foster joins Cherokee Media Group associate editor Andrew Friedlander to talk about the power of facts and fundamentals, how to show value to price-conscious car shoppers, how dealers can be better buyers in a dynamic market, dealer strategies for the tariff era and more.