Auto Remarketing Podcast

The real cost of inaction when it comes to transport fraud by Cherokee Media Group

A limited number of qualified maintenance technicians. A robust mix of gasoline-, diesel- and electric-fueled vehicles. There's no shortage of challenges for fleet managers nowadays. To help wade through the environment with valuable perspectives, David Prusinski, who is CEO of Vehicle Management Systems (VMS), appeared on the Live Stage presented by SYCN Auto Logistics during Used Car Week 2025. Prusinski's conversation with Cherokee Media Group's Nick Zulovich is now available through this episode of the Auto Remarketing Podcast.

In another of the Used Car Week 2025 panel discussions focused on repossessions and recoveries, AutoSquared.ai co-founder Bahador Rahimi led a conversation that included lenders, forwarders and agents. The group exchanged ideas about how industry firms can smooth the bottlenecks that keep repossessed vehicles from working through systems faster.

In 2023, Ed Napleton Automotive Group's national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue of Auto Remarketing and on the Auto Remarketing website. In this episode of the Auto Remarketing Podcast, Rodriguez and Reputation head of automotive John Gottschalk join Cherokee Media Group associate editor Andrew Friedlander to offer more insight into the Napleton program, discussing what it does, how it works and why it's important.

Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group's Joe Overby shared a conversation titled, “Fact or fiction — The truth behind EVs,” that's now available via this episode of the Auto Remarketing Podcast.

America's Group CEO Chuck Tapp sat down with Cherokee Media Group's Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp's career in the wholesale market and what might be ahead for the company he now leads is available through this episode of the Auto Remarketing Podcast.

Cortney Osborne, who serves as chief operating officer of MVTRAC and chief revenue officer of DRN, and John Sibbitt, who is vice president of Recovery Database Network, hosted a conversation during Used Car Week 2025 about the potential for 3 million vehicles being repossessed annually and how the recovery industry is going to handle that volume. Their perspectives and prognostications are now available through this episode of the Auto Remarketing Podcast.

When Aaron Freedman launched his logistics brokerage, he and his partner named it for the core values at the center of the business: adaptability, communication and integrity. Ten years later, ACI Transport has grown from “two guys in a basement” to a nationwide operator with Freedman as the CEO. During Used Car Week 2025, he joined Cherokee Media Group associate editor Andrew Friedlander on the SYCN Auto Logistics Live Stage in a wide-ranging conversation on the state of the auto logistics industry, including pricing, the importance of transparency and the industry's hottest topic — fraud and how to fight it.

The car business is both challenging and rewarding. To help anyone trying to move metal nowadays, listen to the valuable insights from some of the Women in Retail honorees, presented by CarGurus, during this panel discussion at Used Car Week 2025 in Las Vegas.

There's a growing possibility the vehicle serving as the collateral for the contract you just booked might have to be repossessed and remarketed before the consumer fully pays the balance. At Used Car Week 2025, Anne Holtzman of Allied Solutions led a panel presentation with five other industry experts who gave modern solutions — including asset management services, skip-tracing, repossession optimization, and insurance integration — to help lenders of all sizes.

In another session during Used Car Week 2025 that filled a room to near capacity, the Repo Roundtable is now available through this episode of the Auto Remarketing Podcast. Led by Lauren Kimbrell of Advanced Collateral Recovery, five other repossession agents shared perspectives about how the industry is going to handle the demands of as many as 3 million vehicles being repossessed annually.

Dealership acquisitions and ownership changes seem to surface multiple times per week nowadays. How those deals come to fruition was the focus of a Used Car Week 2025 panel discussion led by Cherokee Media Group's Joe Overby. Sharing their insights about dealership M&A and more were four experts — Gabe Robleto of Kerrigan Advisors, Brian Gordon of the Dave Cantin Group, Jesse Stopnitzky of Performance Brokerage Services and Alex Watterson of the Presidio Group — during the conference conversation now available through this episode of the Auto Remarketing Podcast.

Used Car Week 2025 featured a panel focused on the state of auto finance. Led by Jennifer Martin of the NAF Association, Christopher Mitcham of Santander Consumer USA, Mary Leigh Phillips of Bridgecrest Acceptance and Amy Brooks of Chase Auto shared dialogue about affordability and other elements influencing how lenders can navigate the current landscape. The discussion is now available through this episode of the Auto Remarketing Podcast.

More dealers are seeking inventory by buying directly from consumers. But some managers are still struggling with how to best execute a plan. To help dealers of all sizes in various markets, AutoAcquire AI CEO Anthony Monteiro appeared on the Live Stage presented by SYCN Auto Logistics during Used Car Week 2025. Monteiro's conference conversation with Cherokee Media Group's Nick Zulovich about this part of inventory acquisition is now available through this episode of the Auto Remarketing Podcast.

Work Truck Solutions founder Kathryn Schifferle appeared on the Live Stage presented by SYCN Auto Logistics during Used Car Week 2025. Schifferle discussed key trends driving demand for used work trucks and vans with Cherokee Media Group's Joe Overby. The conversation is now available through this episode of the Auto Remarketing Podcast.

Cherokee Media Group's Bill Zadeits hosted a fireside chat with Fan Jin, global leader of Amazon Autos, during Used Car Week 2025. Their wide-ranging conversation about the past, present and future of the online platform and its involvement with automakers and dealers is now available through this episode of the Auto Remarketing Podcast.

It's a question any business must answer, but it's especially important in auto finance. How do you balance growth and risk? A trio of industry executives — Mike Goins of TD Bank, Jeff Marsh of Millennium Capital and Recovery and Kenn Wardle of Arra Finance — answered that question and more during an engaging conversation at Used Car Week 2025 that's now available through this episode of the Auto Remarketing Podcast.

Purr founder and CEO Chris Schellenberger opened Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Schellenberger, whose unique business model offers a retail consignment platform for repossessed vehicles, discussed what the repo industry could be like this year in both the United States and Canada. His conference conversation with Cherokee Media Group's Nick Zulovich is now available through this episode of the Auto Remarketing Podcast.

Robert Guerrero spent nearly 14 years as an executive with Insurance Auto Auctions, so he understands the complexities of damaged vehicles, distraught owners, auto insurers and repair shops. Now as the president and co-founder of ClaimBuyout, Guerrero explained how damaged vehicles with plenty of viable life remaining can be another plentiful source of dealership inventory. Guerrero appeared on the Live Stage presented by SYCN Auto Logistics during Used Car Week 2025. His conference conversation with Cherokee Media Group's Nick Zulovich is now available through this episode of the Auto Remarketing Podcast.

Imagine being a dealer and the vehicle you expected to be transported to your store isn't on the hauler behind your showroom. And no one knows where the vehicle is. To help avoid the unfortunate situation, Autosled vice president of dealer sales Sam Goldenberg offered a variety of suggestions for used-car managers. Goldenberg appeared on the Live Stage presented by SYCN Auto Logistics during Used Car Week 2025 for a conversation with Cherokee Media Group's Nick Zulovich that's now available through this episode of the Auto Remarketing Podcast.

As payment technologies evolve, so do the risks. Dealers are increasingly targeted by sophisticated fraud schemes, and compliance requirements are tightening. Dealer Pay CEO Julie Douglas recapped the current environment on the Live Stage presented by SYCN Auto Logistics during Used Car Week 2025. Douglas' conference conversation with Cherokee Media Group's Nick Zulovich is now available through this episode of the Auto Remarketing Podcast.

Two leaders from the Global Remarketing Opportunities for Women — Jane Morgan and Sheila Tedesco — appeared on the Live Stage presented by SYCN Auto Logistics during Used Car Week 2025. Morgan and Tedesco joined Cherokee Media Group's Joe Overby for a discussion about mentorship, making your voice heard, leadership strategy, the lessons different generations can learn from one another, and much more. The conversation is now available through this episode of the Auto Remarketing Podcast.

Jeremy Louisos recapped three real-world examples of how fraud recently surfaced in the transportation space. The senior vice president of Preowned Auto Logistics also shared suggestions with Cherokee Media Group's Joe Overby on how firms can avoid similar situations. The conversation took place on the Live Stage presented by SYCN Auto Logistics during Used Car Week 2025 and is now available through this episode of the Auto Remarketing Podcast.

A year ago, Cars Commerce, best known for its Cars.com retail platform, took a big step into the wholesale sector by acquiring dealer-to-dealer digital auction Dealer Club, a deal CEO Alex Vetter said “closes the loop” between the retail and wholesale worlds through its technology. In this episode of the Auto Remarketing Podcast, Cars Commerce's Grant Goering joined Cherokee Media Group associate editor Andrew Friedlander on the SYCN Auto Logistics Live Stage during Used Car Week 2025 in Las Vegas to explain what that convergence of wholesale and retail means for car dealers and how the landscape is evolving.

Artificial intelligence helps individuals and businesses in many ways nowadays. Can AI help to sharpen the repossession process, too? Geoff Weathersby thinks so. The chief operating officer of SVR Tracking explained how on the Live Stage presented by SYCN Auto Logistics during Used Car Week 2025. Weathersby's conference conversation with Cherokee Media Group's Nick Zulovich is now available through this episode of the Auto Remarketing Podcast.

Some folks might consider title work the most boring part of automotive. Well, on the Live Stage presented by SYCN Auto Logistics at Used Car Week 2025, Vitu vice president of national sales Dave Spencer explained how exciting — and important — title work can be, especially as the critical car document continues to enter the digital world. Spencer's conference conversation with Cherokee Media Group's Nick Zulovich is now available through this episode of the Auto Remarketing Podcast.

Drawing standing-room-only attendance in the second-largest setting at Used Car Week 2025, Ryan Miller led a six-executive panel session that focused on one of the most complex challenges in all of repossessions and recoveries. Now available through this episode of the Auto Remarketing Podcast, a lively discussion about keys for repossessed vehicles included: —Matthew Yoo of Paramount Recovery Service —John Messiah of Bridgecrest —Dave Johns of Done Rite Recovery —Ryan Medina of MVTRAC | SCM —Pamela Bishop of RunBuggy —Wayne Ray of Romans Adjusters

Used Car Week 2025 again brought together experts who can explain which parts of the economy impact automotive most. This year's event included views from Laura Wehunt of Black Book, Tim Gill of the American Financial Services Association, T.J. Cox of TransUnion and Kevin Roberts of CarGurus that are now available through this episode of the Auto Remarketing Podcast.

Affordability challenges are reshaping the automotive landscape—vehicle prices and payments are at all-time highs and negative equity is on the rise. In this episode, Micah Tindor offers a data-driven conversation with real-world strategies around acquisition tactics and long-term profitability to turn today's challenges into tomorrow's advantage.

In this sponsored episode of the Auto Remarketing Podcast, host Bruce Johnson from CDK sits down with Tyler Jones, President of EV Auto, and Joe Brown, CMO at Frank Leta, to explore proven strategies for attracting and retaining top talent in the dealership industry. Drawing on insights from CDK's Dealership Workplace Study, the conversation dives into practical tactics to reduce turnover, foster workplace culture, and ensure that “people taking care of people” remains at the heart of dealership success.

As much as auto-finance underwriting has become sophisticated, a potential starting point to determine if the applicant will be offered an installment contract is the credit score. Shams Blanc, who is vice president of auto scores at FICO, described the ongoing evolution of credit scores during this episode of the Auto Remarketing Podcast. Blanc also revisited a project conducted earlier this year with Cox Automotive that examined the dynamics of changing scores amid student loans and delinquency, as well as how much more cognizant consumers are about their credit status.

Next up on our podcast series with 2025 Used Car Week Hall of Fame inductees is a conversation with Jerry Kroshus, who is CEO of Location Services. Cherokee Media Group president Bill Zadeits talks with Kroshus about his career journey in the auto finance, collections/recoveries and remarketing industries. Plus, they chat about Kroshus' time playing football at North Dakota State, where he and his Bison teammates won three national championships, and much more.

Next up on our podcast series with 2025 Used Car Week Hall of Fame inductees, we catch up with Kathy Ruble, who is executive director of marketing, dealer financial services and communications at Ally. Ruble has been the longtime moderator of the Women in Remarketing panel at Used Car Week, and in her conversation with Auto Remarketing senior editor Joe Overby, she talks about her preparation for that panel, how to get the most out of attending conferences and the keys to her success in the auto industry.

In this sponsored episode of the Auto Remarketing Podcast, host Bill Zadeits joins with Elizabeth Stegall of Autotrader, Kelley Blue Book and ICO, and Bethany Johnson from vAuto to preview their Used Car Week workshop. Listen now and you'll get an early preview of their workshop: A 5-Point Plan to Optimize Used Vehicle Profitability.

Becky Igo remembers the first few business trips she made going to industry conferences at a time when things like pay phones and fax machines were critical business-development tools. Now more than four decades later, the regional vice president for Allied Solutions remains a friendly and knowledgeable executive at industry events, including Used Car Week. One of this year's inductees to the Used Car Week Hall of Fame, Igo reflects on her successful career and proven strategies to make the most of in-person industry events.

This sponsored episode of the Auto Remarketing Podcast features two experts from Central Dispatch who offer valuable guidance for choosing a transportation partner. Shanna Wise, who oversees business strategy execution, and Blake Bentley, who leads enterprise client account success, take listeners through the importance of licensing and insurance, handling delays because of weather and other circumstances, and protecting vehicles during transportation.

The auto auction industry has seen a spike in M&A over the last three years, similar to the consolidation in auto retail that has been going on much longer. And our guest today has experience with both. George Pero is president and CEO of Mach10 Automotive, an M&A firm specializing in auto retail. His 34 years of auto industry experience includes founding, operating and successfully selling Auctions in Motion to what is now known as America's Group Pero joins the Auto Remarketing Podcast to share his perspective on M&A activity in auto retail, auto auctions and where the two might overlap.

While the year-over-year figure reflects broader market volatility, Matthew Babcock, who oversees digital lending product strategy for Wolters Kluwer, explained the strong quarter-over-quarter increase of the Q3 Wolters Kluwer Auto Finance Digital Transformation Index signals market re-engagement. Babcock elaborated about these points and more during an episode of the Auto Remarketing Podcast.

We throw the keys to the valet on this episode. Clint Curtis is the co-founder and CEO of Zapmoto, which provides valet pickup and delivery of vehicles for servicing at car dealerships. He joins the Auto Remarketing Podcast for a conversation about the growth of mobile/remote service offerings in auto retail, the origin story of Zapmoto and how its delivery process works, inspiration from service providers like DoorDash and Carvana, plus much more.

Managing delinquencies and repossessions might be as complicated as anything auto lenders do nowadays. To help finance companies of sizes handle those complexities, this special sponsored episode of the Auto Remarketing Podcast features Anne Holtzman, who is senior vice president of client experience and risk management services at Allied Solutions. Holtzman gave an update on the current landscape, ways lenders can get better results faster when recovering and remarketing collateral, along with more guidance about the repossession process and optimizing returns.

Lauren joined PureCars in 2015 as a sales associate, later serving as regional manager, national director and senior vice president before moving up to chief operating officer in January 2023. She was promoted to the new role of president in February 2024. And last month, Donalson became the company's CEO. She joins the Auto Remarketing Podcast to talk about her journey with PureCars, her goals for the company and advice she has for early-career executives looking to take a similar career path.

CarMax chief marketing officer Sarah Lane joins the Auto Remarketing Podcast to talk about the company's new “Wanna Drive?” branding, its omni-channel buying and selling experience, putting the customer in control and how CarMax sets itself apart in an era of new car-buying models, technology and changing means of vehicle ownership and usage. Plus, Lane discusses CarMax's first foray into women's professional sports with its WNBA partnership, how automotive advertising has changed in the last 20 years and how CarMax went from "challenger" to "leader" in the used-car market.

Many dealers likely cheered when the CARS Rule from the Federal Trade Commission was vacated by a federal court at the beginning of the year. But long-time Arizona independent dealer Ace Christian believed it wouldn't be long before similar regulations arrived on the state level. And it's happened already in California. Christian, who is also CEO of Secure Close, a technology company formed back in 2014 to solve the problem of human error at the time of vehicle delivery, discussed what's been happening for this episode of the Auto Remarketing Podcast.

David Prusinski is now the co-CEO of Vehicle Management Systems (VMS), which previously operated as EVAI. Prusinski shared about how the company arrived at its new brand and what might be ahead for the provider of data analytics and artificial intelligence-driven fleet management technology.

Andy Mayers sees opportunity in subprime and other parts of auto finance. The associate vice president of business operations for retail solutions with Cox Automotive explained his reasons during this episode of the Auto Remarketing Podcast. Mayers also mentioned another part of the business where dealers and lenders are working even closer together nowadays.

Laurie Harbour is a partner at Wipfli, a top 25 accounting and advisory firm, and works with automakers and suppliers on how to adjust to changing winds of automotive. Harbour joins the Auto Remarketing Podcast to discuss how automakers are rethinking their electric and hybrid vehicle strategies, impact of tariff and trade on the auto industry and much more.

Chip Perry, founding president and CEO of Autotrader and former CEO of TrueCar, has a new role: chairman of sellmyride, a startup seeking to help dealers source inventory from private sellers. Perry and sellmyride founder and president Dom Pope join the show to talk about the origin story of the company, how they connected, vehicle acquisition and much more.

In the grand finale of our podcast episodes from Canada's Used Car Week in June, conference chair and Cherokee Media Group president Bill Zadeits is joined by Brad Hart and Peter Snoyer on a panel celebrating the 20th anniversary of the conference and reflecting on the past two decades in the Canadian used-car industry. They delve into the biggest market movers and changes that have shaped the last 20 years of the Canadian market and explore what's coming next.

In this sponsored episode of the Auto Remarketing Podcast, Merritt Critcher, Director of Product Management with CDK speaks with Bill Zadeits about the newest trends and potential for AI and big data to meet and exceed the inventory management needs of dealers. Highlighting speed and consistency, Merrit outlines the tremendous opportunity these technologies can have for dealers.

Melinda Zabritski, Experian's head of automotive financial insights, said consumers are looking for ways to secure more favorable vehicle financing terms, especially with interest rates leveling out and perhaps a cut coming next week from the Federal Reserve. The base for Zabritski's assertion came via Experian's State of the Automotive Finance Market Report: Q2 2025, which highlighted the volume of auto refinancing increased nearly 70% from a year ago. Zabritski expanded the trends happening inside of auto refinancing during another appearance on the Auto Remarketing Podcast.

In this panel discussion from Canada's Used Car Week in June, Cherokee Media Group president Bill Zadeits talks with leaders from auto finance institutions about the most important metrics, trends and macroeconomic factors in the Canadian used-car landscape. They discuss topics like vehicle affordability, tariff impacts, leasing data, fintech and more.