Podcasts about Lexmark

A joint operation takes down Lumma infrastructure. The FTC finalizes a security settlement with GoDaddy. The Telemessage breach compromised far more U.S. officials than initially known. Twin hackers allegedly breach a major federal software provider from the inside. U.S. telecom providers fail to notify the Senate when law enforcement agencies request data from Senate-issued devices.DragonForce makes its mark on the ransomware front. A data leak threatens survivors of domestic abuse in the UK. Lexmark discloses a critical vulnerability affecting over 120 printer models. Our guest is David Holmes, CTO for Application Security at Imperva, with insights into the role of AI in bot attacks. Scammers ship stolen cash in Squishmallows. Remember to leave us a 5-star rating and review in your favorite podcast app. Miss an episode? Sign-up for our daily intelligence roundup, Daily Briefing, and you'll never miss a beat. And be sure to follow CyberWire Daily on LinkedIn. CyberWire Guest Today's guest is David Holmes, CTO for Application Security at Imperva, a Thales company, who is sharing some insights into the role of AI in bot attacks. Selected Reading Lumma infostealer's infrastructure seized during US, EU, Microsoft operation (the Record) FTC finalizes order requiring GoDaddy to secure hosting services (Bleeping Computer) Exclusive: Hacker who breached communications app used by Trump aide stole data from across US government (Reuters) By Default, Signal Doesn't Recall (Signal) Hack of Contractor Was at Root of Massive Federal Data Breach (Bloomberg) Phone companies failed to warn senators about surveillance, Wyden says - Live Updates (POLITICO) DragonForce targets rivals in a play for dominance (Sophos News) ‘Deep concern' for domestic abuse survivors as cybercriminals expected to publish confidential refuge addresses (The Record) Lexmark reporting remote code execution flaw affecting over 120 Printer Models (Beyond Machines) DOJ charges 12 more in $263 million crypto fraud takedown where money was hidden in squishmallow stuffed animals (Bitdefender) Want to hear your company in the show? You too can reach the most influential leaders and operators in the industry. Here's our media kit. Contact us at cyberwire@n2k.com to request more info. The CyberWire is a production of N2K Networks, your source for strategic workforce intelligence. © N2K Networks, Inc. Learn more about your ad choices. Visit megaphone.fm/adchoices

Kevin Stinnett from The Lane Report joins Jack to talk about St. Joseph's Healthcare being named top 15 in the nation again and Lexmark was named the top company for cloud printing services. See omnystudio.com/listener for privacy information.

In their eighth episode but their first with an actual series name, Keypoint Intelligence's Anne Valaitis and Carl Schell belatedly greet the new year with new tech talk. After starting with thoughts on the potential Xerox-Lexmark deal, they dive into conversation around customer communications and customer experience (CX), along with the research being conducted, before turning their attention to video and why it's so vital these days.

Kevin Stinnett from The Lane Report joins Jack to talk about a new product being developed at our Lexmark campus and a new CEO for KFC/Yum Brands. See omnystudio.com/listener for privacy information.

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Christine Schelble, Director of Insurance and Risk Management at GE Appliances, a Haier company about her work at GE Appliances, a Haier company. She shares how she began with GE Appliances, shortly after GE sold GE Appliances to Haier. She talks about how she works as a department of one and the relationships she has built throughout the company and with insurance brokers and TPAs. She speaks of the necessity of making changes when a relationship isn't good or a risk philosophy isn't a match. Christine also shares about her risk career and how her risk philosophy has remained constant wherever she has worked. She gives tips for preparing a request for proposal when a change is necessary and shares her advice for less experienced risk professionals. She speaks of the history of the Greater Bluegrass Chapter of RIMS, where she sits on the board, and the benefits of actively participating in a RIMS chapter. Listen for wisdom about keeping current with the insurance market, getting your designations, and changing with conditions. Key Takeaways: [:01] About RIMS. [:14] Public registration is open for RISKWORLD 2025! RIMS wants you to engage today and embrace tomorrow in Chicago from May 4th through May 7th! Register at RIMS.org/RISKWORLD and the link in this episode's notes. [:30] About this episode, coming to you from RIMS headquarters in New York. Our guest is Christine Schelble, the Director of Insurance & Risk Management at GE Appliances. We are going to discuss career development in risk management. [:58] RIMS-CRMP Virtual Workshops On February 19th and 20th, there is a two-day virtual workshop for the RIMS-CRMP led by former RIMS President Chris Mandel and presented by the RIMS Greater Bluegrass Chapter, the 2024 RIMS Chapter of the Year. [1:20] The next RIMS-CRMP-FED Exam Course will be held from February 4th through the 6th, 2025. Links to these courses can be found on the Certification page of RIMS.org and through this episode's show notes. [1:36] RIMS Virtual Workshops! Gail Kiyomura of The ART of Risk Consulting will host the “Fundamentals of Insurance” virtual workshop on February 19th and 20th, 2025. [1:50] We've got ERM on our minds. On February 26th and 27th, Elise Farnham of Illumine Consulting will lead “Applying and Integrating ERM”. The “Managing Data for ERM” course will be hosted by Pat Saporito, starting on March 12th, 2025. [2:12] A link to the full schedule of virtual workshops can be found through the RIMS.org/education/online-learning pages. A link is also in this episode's show notes. [2:25] Interview! Christine Schelble is the Director of Insurance and Risk Management at GE Appliances, a Haier company. She is one of the founding members of what is now the Greater Bluegrass Chapter of RIMS, which won the 2024 Chapter of the Year Award at RISKWORLD. [2:49] Christine has decades of experience leading risk management initiatives for global companies. We will learn about what it takes to be in that sort of position, how she progressed throughout her career, and when and where she saw opportunities and took them. [3:07] This will be a fun way to kick off 2025; let's get started! Christine Schelble, welcome to RIMScast! [3:18] GE sold GE Appliances on June 6, 2016, to Haier, the world's largest home appliance company. They are located in China. Christine works for Haier U.S. Appliance Solutions, Inc. doing business as GE Appliances, a Haier Company. It is the Haier U.S. headquarters. [4:09] Christine is a department of one. She works with people throughout the company. The goal of risk management is to spread that philosophy throughout the company. It has only improved since she started. She has lots of support when it comes to claims and coverage. [5:11] Christine had come from a technology company and was very familiar with the technology supply chain. When she came on board, she met with the supply chain people to learn their philosophy and processes. The only time she gets involved with them is for an insurance claim. [6:05] In appliances, Christine says there are so many “Black Fridays” in the year that you can see the returns ebb and flow throughout the year. It's not a serious problem. [6:44] Christine left Lexmark in 2001 after 15 years. One of her risk management connections called her and said that the position was opening at GE Appliances. She wanted new challenges so she sent in her resume, interviewed with them, and got the position. [7:43] Christine says it's one of the best jobs she's ever had. She's been able to take everything that she's learned and implement it into a startup program. That has been rewarding. When she started, it was the first time GE Appliances was managing and purchasing insurance coverage. [8:23] Christine joined GE Appliances three months after the sale and took a couple of months to understand how things worked. She started making changes at her first renewal because she could see where things hadn't worked out in relationships and coverage. [9:25] Risk management for your company is not a static position. It's constantly changing. You've got to constantly look at what's going on in the insurance market and what's going on internally and adapt your coverages, deductibles, and maybe your relationship with your TPA. [9:17] The way the program looked in 2016 when she came in is not the way it looks now. [9:30] The biggest third-party GE Appliances works with is the claims administrator. Otherwise, Christine works with brokers. Currently, she works with three different brokers for the competition. If the relationship is not great, she'll change the people on her account. [10:28] For risk managers coming up in the industry, Christine recommends keeping up with your education, getting your designations, attending webinars and seminars, and doing everything you can to keep up with what's going on in the insurance market. It's constantly changing. [10:49] Christine will do an RFP when she's looking to change something. You've got to have face-to-face conversations with your brokers, carriers, and TPAs. You have to educate them on your business and products. Your company and products are not the same as another's. [11:41] If you're just moving to a TPA because they gave you the lowest price, it's not going to work unless you work with them and have an ongoing relationship. Christine has them come in, meet her people, go through some of GE Appliance's processes, and see the plants. [12:01] Christine has done the same things in her previous jobs, as well. [12:15] TPAs changed how they worked during the pandemic. The TPA world will continue to change in reaction to changes in the world.  [12:50] Christine has a process for developing an RFP. She starts with having a non-disclosure agreement in place. That's very important. Then she shares exposure information, the insurance schedule, the actuary report, and a loss run or two, so they can understand the overall risk.   [13:33] She puts hot points into the RFP, how to move claims forward, and how the program should be improved and moved forward. That's been her philosophy throughout her career. [14:17] Plug Time! RIMS Webinars! Resolver will be joining us on February 6th with a topic to be arranged. [14:25] HUB International continues its Ready for Tomorrow Series with RIMS. On February 20th, they will host “Ready for the Unexpected? Strategies for Property Valuation, Disaster Recovery and Business Continuity in 2025”. [14:41] More webinars will be announced soon and added to the RIMS.org/webinars page. Go there to register. Registration is complimentary for RIMS members. [14:52] Nominations are also open for the Donald M. Stuart Award which recognizes excellence in risk management in Canada. Links are in this episode's show notes. [15:04] The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved in part by its collaboration with risk management and insurance educators across the U.S. and Canada. [15:22] Since 2010, Spencer has awarded over $3.3 million in general grants to support over 130 student-centered experiential learning initiatives at universities and RMI non-profits. Spencer's 2026 application process will open on May 1st, 2025, and close on July 30th, 2025. [15:45] General grant awardees are typically notified at the end of October. Learn more about Spencer's general grants through the Programs tab at SpencerEd.org. [15:57] Back to the Conclusion of My Interview with Christine Schelble!  [16:23] Christine shares how she works as a department of one. She just continues to do what she's educated to do. When she looks back, it feels great to see all that she has done. It's important to get the relationships going so that people can trust you. [16:49] Christine works with the Finance, the supply chain, the manufacturing finance people, and Legal, where she is located. It's about building the trust factor. [17:12] Christine is a long-time member of the  RIMS Kentucky and Bluegrass Chapters, which are now the RIMS Greater Bluegrass Chapter. Christine has been in RIMS since she started in risk management. She loves the support from other risk professionals and the networking. [18:13] Christine started with RIMS in the D.C. area, then in Connecticut. She moved to New Jersey and was in RIMS in New Jersey and New York. When she moved to Kentucky, she joined the chapter. She was president for a year or two around 2003 or 2004. [18:46] Christine is thrilled that the younger members of the community have started the chapter back up. During economic downturns there was a loss of people and others couldn't get out to meetings. The same five people were doing the same job and they were ready to pass the torch. [19:21] It took several years for the torch to come back up. Christine acknowledges the work of Jeremy, Erica, Britt, and Brittany in getting the chapter up and going again. Christine is more than happy to help and support them by sitting on the board. [19:50] The Greater Bluegrass Chapter of RIMS was named the 2024 Chapter of the Year. Christine says that was a good feeling. It was fun to support them at RISKWORLD 2024 in receiving that award. [20:42] Christine is thrilled to see that in the younger generations, there are more women in higher positions within insurance carriers and brokers. When she started, there weren't as many. She says it is such a great career, whether you are male, female, or whatever. It's amazing! [21:22] Christine is thrilled to see that more schools offer risk and insurance as a degree. The Greater Bluegrass Chapter supports Eastern Kentucky University and its risk and insurance curriculum with an annual golf tournament in September that raises money for scholarships. [21:55] The Greater Bluegrass Chapter has also asked the university to have a student become a member to help expand their knowledge into the RIMS world. Justin mentions Spencer's Risk Manager on Campus program. He thanks Christine for her continued service in RIMS. [23:18] Special thanks to Christine Schelble for joining us here on RIMScast and kicking off 2025! Next week, we will be joined by RIMS CEO Gary LaBranche! [23:30] More RIMS Plugs! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. [23:57] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [24:15] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [24:33] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more.  [24:49] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [25:21] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [25:28] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: RIMS Risk Management Magazine RIMS DEI Council Nominations for the Donald M. Stuart Award Spencer Educational Foundation — General Grants 2026 — Application Dates Contribute to RIMS Risk Management Magazine / Submission Guidelines RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS Webinars: RIMS.org/Webinars “Ready for the Unexpected? Strategies for Property Valuation, Disaster Recovery and Business Continuity in 2025” | Sponsored by HUB International | Feb. 20, 2025 Upcoming Virtual Workshops: “Stay Competitive with the RIMS-CRMP” | Presented by the RIMS Greater Bluegrass Chapter February 19‒20, 2025 | Instructor: Chris Mandel “Applying and Integrating ERM” | Feb. 26‒27 “Managing Data for ERM” | March 12, 2025 “Fundamentals of Insurance” | Feb. 19‒20, 2025 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Maintaining an Award-Winning ERM Program with Michael Zuraw” “Applying ERM Theory with Elise Farnham” “On Risk Appetite and Tolerance” “Global Perspectives with RIMS 2023 Chapter Presidents” (ft. Greater Bluegrass Chapter)   Sponsored RIMScast Episodes: “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor (New!) “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS Vice President Manny Padilla!    RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Christine Schelble, Director of Insurance and Risk Management at GE Appliances, a Haier company     Production and engineering provided by Podfly.  

Plus, China's EV sector is set to grow in 2025, according to an analyst at CCB International. And tech stocks MicroStrategy and Palantir join the Nasdaq-100. Cordilia James hosts. TNB Tech Minute will release its next episode on Monday, December 30. Learn more about your ad choices. Visit megaphone.fm/adchoices

Eli Lilly shares rise after the drugmaker said on Friday that the FDA approved its weight-loss drug Zepbound for moderate-to-severe obstructive sleep apnea in adults with obesity. Xerox shares finish higher after the company struck a $1.5 billion deal to buy printer maker Lexmark. J.R. Whalen reports. Programming note: Minute Briefing will release its next episode midday Tuesday. Sign up for the WSJ's free What's News newsletter. Learn more about your ad choices. Visit megaphone.fm/adchoices

Plus: Xerox nears a deal to buy printer maker Lexmark. And, President Biden commutes the sentences of dozens of death row inmates. Luke Vargas hosts. Sign up for WSJ's free What's News newsletter. Learn more about your ad choices. Visit megaphone.fm/adchoices

The latest in business, financial, and market news and how it impacts your money, reported by CNBC's Peter Schacknow

The latest in business, financial, and market news and how it impacts your money, reported by CNBC's Peter Schacknow

"Le défi des communicants aujourd'hui, c'est de changer les habitudes. Et quand on parvient à transmettre une vision, à susciter une émotion, tout devient possible."Dans cet épisode, je reçois Thomas Parouty, fondateur de l'agence MIEUX, une agence de communication spécialisée dans la RSE.Thomas est un pionnier. Son agence, il l'a lancée en 2009, bien avant que la RSE ne devienne centrale pour les entreprises.Avec Thomas, nous sommes revenus sur son parcours ambitieux : depuis ses débuts au moment où la "RSE" était quasi inexistante, à aujourd'hui où il accompagne ses clients dans la réflexion sur leur portefeuille produits, en passant par la réalisation de campagnes pour des géants comme Suez et Tetra Pak, des campagnes axées sur la pédagogie et l'émotion pour donner vie à des concepts comme l'économie circulaire.Avec Thomas, on a exploré de nombreuses thématiques commele lien entre RSE et rentabilité,la notion de courage dans les choix stratégiquesla manière d'éduquer consommateurs et collaborateurs à de nouvelles pratiquesla relation au tempsCe que j'apprécie particulièrement, c'est la façon dont Thomas rend tout cela tangible. Il illustre ses idées avec des exemples concrets et inspirants, comme les engagements de Bank Australia, les modèles durables de Decathlon, ou encore les initiatives circulaires de Lexmark. Il montre ainsi que la RSE, loin d'être un simple engagement moral, peut aussi devenir une source d'innovation, de rentabilité et de satisfaction.

On Episode 769 of WHAT THE TRUCK?!?, Dooner is joined by freight analyst Tanner DeHart. We're breaking down the market and how it impacts truck cost. We'll also look at how breakeven can vary wildly between carriers. On Thursday Elon Musk predicted that all transportation would be autonomous within 50 years. Just hours later, Tesla revealed its Robotaxi and Robovans. We'll look at what those are and whether his prediction could come true. Truck Parking Club's Reed Loustalot gets into the paid versus free parking debate and how they're expanding their services across the nation.  Lexmark's Brant Nystrom shares the latest on their deployment of AI in truck operations. What are they doing with it? We'll find out. Plus, Northern lights of North America; strapping down a house; crashing Volvos; WTT releases documentary on Southern California ports. Catch new shows live at noon EDT Mondays, Wednesdays and Fridays on FreightWaves LinkedIn, Facebook, X or YouTube, or on demand by looking up WHAT THE TRUCK?!? on your favorite podcast player and at 5 p.m. Eastern on SiriusXM's Road Dog Trucking Channel 146. Watch on YouTube Check out the WTT merch store Visit our sponsor Subscribe to the WTT newsletter Apple Podcasts Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaphone.fm/adchoices

Tonya Jackson is Lexmark's senior vice president and chief people officer. She is responsible for the global strategy to maximize the potential of the company's workforce, focusing on talent development, strategic communication, and fostering an inclusive and diverse workplace. Her leadership ensures that Lexmark attracts, develops and retains top talent, aligning employee growth with the company's strategic goals. Listen NOW to discover, "How To Attract & Retain Top Talent" --- Support this podcast: https://podcasters.spotify.com/pod/show/30minutehour/support

You do not have the right to repair your own belongings because of intellectual property rights granted to corporations by Congress in 1998. In this episode, listen to the debate happening in Congress about if and how they should grant customers the right to repair and get a status update on the multiple efforts under way in the current Congress, including one with a good chance of becoming law. Please Support Congressional Dish – Quick Links Contribute monthly or a lump sum via Support Congressional Dish via (donations per episode) Send Zelle payments to: Donation@congressionaldish.com Send Venmo payments to: @Jennifer-Briney Send Cash App payments to: $CongressionalDish or Donation@congressionaldish.com Use your bank's online bill pay function to mail contributions to: Please make checks payable to Congressional Dish Thank you for supporting truly independent media! Background Sources Recommended Congressional Dish Episodes McDonald's Ice Cream Machines Andy Greenberg. December 14, 2023. Wired. Joseph Fawbush. March 29, 2022. FindLaw. John Deere Luke Hogg. January 8, 2024. Reason. Internet of Things Updates and Maintenance Márk Szabó. August 27, 2024. WeLiveSecurity. Massachusetts Auto Repair Law Massachusetts Office of the Attorney General. DoD's Revolving Door OpenSecrets. OpenSecrets. Karl Evers-Hillstrom and Reid Champlin. June 18, 2019. OpenSecrets. OpenSecrets. Salary.com. Military Right to Repair Issues Kyle Mizokami. February 11, 2020. Popular Mechanics. Max Finkel. February 8, 2020. Jalopnik. Elle Ekman. November 20, 2019. The New York Times. Lucas Kunce and Elle Ekman. September 15, 2019. Technological Protection Measures (TPMs) Jennifer Zerkee. November 8, 2023. Simon Fraser University. Cyber Risks Sam Curry et al. January 3, 2023. samcurry.net. Apple Lawsuit Brandon Vigliarolo. December 18, 2023. The Register. NDAA Sec. 828 Jason Koebler. August 28, 2024. 404 Media. AdvaMed et al. July 30, 2024. DocumentCloud via 404 Media. Laws Bills Sec. 828 : REQUIREMENT FOR CONTRACTORS TO PROVIDE REASONABLE ACCESS TO REPAIR MATERIALS. Fair Repair Act Audio Sources May 16, 2024 Senate Armed Services Committee Witnesses: Carlos Del Toro, Secretary of the Navy Clip Sen. Elizabeth Warren: So the Navy acquires everything from night vision goggles to aircraft carriers through contracts with big defense contractors, but the contractors often place restrictions on these deals that prevent service members from maintaining or repairing the equipment, or even let them write a training manual without going back through the contractor. Now the contractors say that since they own the intellectual property and the technical data underlying the equipment, only they have the right to repair that equipment. These right to repair restrictions usually translate into much higher costs for DOD, which has no choice but to shovel money out to big contractors whenever DOD needs to have something fixed. So take the Navy's littoral combat ship, General Dynamics and Lockheed Martin considered much of the data and equipment on the ship to be proprietary, so the Navy had to delay missions and spend millions of dollars on travel costs, just so that contractor affiliated repairmen could fly in, rather than doing this ourselves. Secretary Del Toro, when a sailor isn't allowed to repair part of their ship at sea, and a marine isn't allowed to access technical data to fix a generator on a base abroad. One solution is for the Navy to buy the intellectual property from the contractors. So can you say a little bit about what the benefits are of the Navy having technical rights for the equipment that it has purchased. Sec. Carlos Del Toro: The benefits are enormous, Senator, and we've actually had tremendous success, I'd say, in the last year and a half to two years, through the taxpayer advocacy program that we initiated when I came in. There have been three examples, one, gaining the intellectual property rights for the new ACV class of ships that will replace the AAVs. The F-35 negotiations really proved themselves out in a significant way as well, too. And lastly, the 20 F-18s that the Congress authorized in ‘22 and ‘23, we were able to make significant gains in terms of the government finally getting the intellectual property rights that were necessary for us to be able to properly sustain those moving forward. Sen. Elizabeth Warren: So I am very, very glad to hear this. I like the taxpayer advocacy project and how you're training contract officers to secure technical equipment that the Navy buys, but I think you should have the support of Congress on this. Senator Braun and I have introduced the Stop price gouging the military act to give DoD more tools to get cost and pricing data so that you will be in a better position to negotiate better deals with contractors. There's also more that we can do to ensure that the Navy and the rest of the services have the rights they need to bolster readiness. So let me ask you, Secretary Del Toro, would having a stronger focus on right to repair issues during the acquisition process, like prioritizing contract bids that give DoD fair access to repair materials, and ensuring that contract officers are looking into buying technical rights early on, would that help the Navy save costs and boost readiness at the same time? Sec. Carlos Del Toro: Very much. Senator, in fact, one of the things that we have prioritized since I came in as Secretary of the Navy, given my acquisition background, is actually those negotiations need to happen as early as possible before that we even as we develop the acquisition strategy for that contract to go out to bid, and by doing so, we will reap tremendous returns. July 18, 2023 House Judiciary Committee Witnesses: Aaron Perzanowski, Thomas W. Lacchia Professor of Law, University of Michigan Law School , Legal Fellow, Hudson Institute's Forum for Intellectual Property Kyle Wiens, Co-founder and CEO, iFixit Paul Roberts, Founder, SecuRepairs.org; Founder and Editor-in-Chief, the Security Ledger Scott Benavidez, Chairman, Automotive Service Association; Owner, Mr. B's Paint & Body Shop Clips 41:25 Scott Benavidez: My name is Scott Benavidez. I'm the Chairman of the Automotive Service Association's Board of Directors. I am also a second generation shop owner from Albuquerque, New Mexico, Mr. B's Paint and Body Shop. Scott Benavidez: We do have concerns when some insurers insist on repairs that are simply cheaper and quicker, without regard to quality and safety. Repairers understand better than anyone the threat of replacement crash parts or lesser quality. We can and should have a competitive marketplace that doesn't compromise quality or safety, deciding to only cover the cheapest option without understanding implications for quality leaves collision shops and their customers in a tough position. Very few consumers have the knowledge about these types of crash parts used on their vehicles as numerous crash parts in the marketplace, such as OEM (original equipment manufactured) parts, certified aftermarket parts, aftermarket parts, reconditioned crash parts, and recycled crash parts. Repairers can make recommendations, but their customers are unlikely to hear if the insurance won't cover them. 46:45 Paul Roberts: My name is Paul Roberts, and I'm the founder of Secure Repairs. We're an organization of more than 350 cyber security and information technology professionals who support the right to repair. 46:55 Paul Roberts: I'm speaking to you today on behalf of our members to make clear that the fair access to repair materials sought by right to repair laws does not increase cyber risk, and in fact, it can contribute to a healthier and more secure ecosystem of smart and connected devices. Paul Roberts: Proposed right to repair legislation considered by this Congress, such as the Repair Act, or last session, the Fair Repair Act, simply asks manufacturers that already provide repair information and tools to their authorized repair providers to also provide them at a fair and reasonable price to the owners of the devices and to third parties that they may wish to hire to do their work. 47:35 Paul Roberts: By definition, the information covered by right to repair laws is not sensitive or protected, as evidenced by the fact that the manufacturers already distribute it widely to hundreds, thousands, or even tens of thousands of workers for their authorized repair providers. This could be everyone from mechanics working at auto dealerships to the folks staffing the Geek Squad at Best Buy. 48:00 Paul Roberts: Also, we have yet to find any evidence that the types of information covered by right to repair laws like schematic diagrams, service manuals, diagnostic software and replacement parts act as a portal to cyber attacks. The vast majority of attacks on internet connected devices - from broadband routers to home appliances to automobiles - today exploit weaknesses in the embedded software produced and distributed by the manufacturers, or alternatively, weak device configurations so they're deployed on the internet in ways that make them vulnerable to attack. These security weaknesses are an epidemic. A recent study of the security of Internet of Things devices, by the company Phosphorus Labs, or a cybersecurity company, found that 68% of Internet of Things devices contained high risk or critical software vulnerabilities. As an example, I'd like to call attention to the work of a group of independent researchers recently led by Sam Curry, who published a report, and you can Google this, "Web Hackers vs. the Auto Industry" in January 2023. That group disclosed wide ranging and exploitable flaws in vehicle telematics systems from 16 different auto manufacturers. At a leading GPS supplier to major automakers, the researchers claimed to obtain full access to a company-wide administration panel that gave them the ability to send arbitrary commands to an estimated 15.5 million vehicles, including vehicles used by first responders, police, fire and so on. Hacks like this take place without any access to repair materials, nor is there any evidence that providing access to repair software will open the doors to new attacks. 50:05 Paul Roberts: For the last 25 years, Section 1201 of the Digital Millennium Copyright Act has given manufacturers an incentive to deploy software locks widely and to limit access to security researchers. That's kind of a model what we call in cybersecurity, security through obscurity. In other words, by keeping the workings of something secret, you're making it secure. But in fact, that doesn't work, because cyber criminals are very resourceful and they're very determined, and they don't really care what the law says. 50:35 Paul Roberts: Section 1201 has also enabled what one researcher has described as dark patterns in the design and manufacture of hardware that includes everything from locking out customers from access to administrative interfaces, administrative features of the products that they own, as well as practices like part pairing, which Kyle will talk to you more about, in which manufacturers couple replaceable components like screens and sensors and cameras to specific device hardware. Such schemes make manufacturers and their authorized repair providers gatekeepers for repairs, and effectively bar competition from the owners of the devices as well as independent repair providers. 54:45 Kyle Wiens: You think about what is local? What is American? Main Street you have a post office and a repair shop. And unfortunately, we've seen the whittling down of Main Street as the TV repair shops went away when the manufacturers cut off access to schematics, as the camera repair shops went away when Nikon and Canon decided to stop selling them parts. We've seen this systematically across the economy. In the enterprise space, you have Oracle and IBM saying that you can't get security updates to critical cyber infrastructure unless you buy a service contract with them, so they're tying long term service contracts with the security updates that are necessary to keep this infrastructure secure. 56:45 Kyle Wiens: Over the last decade plus, I've been working on Section 1201, trying to get exemptions for the ability to repair products. The challenge that we've had in the section 1201 process every triennial I go back and we ask for permission to be able to fix our own things is that the exemptions we've gotten really only apply to individual consumers. They aren't something that I could use to make a tool to provide to one of you to fix yourself. So in order for someone to take advantage of a 1201 exemption that we have, they have to be a cybersecurity researcher and able to whittle their own tools and use it themselves, and that just doesn't scale. 57:45 Devlin Hartline: My name is Devlin Hartline, and I'm a legal fellow at the Hudson Institute's forum for intellectual property. 57:50 Devlin Hartline: I'd like to start with a question posed by the title of this hearing, is there a right to repair? And the answer is clearly no. A right is a legally enforceable claim against another, but the courts have not recognized that manufacturers have the duty to help consumers make repairs. Instead, the courts have said that while we have the ability to repair our things, we also have the duty not to infringe the IP rights in the process. So it is in fact, the manufacturers who have the relevant rights, not consumers. 58:30 Devlin Hartline: Right to repair supporters want lawmakers to force manufacturers to make the tools, parts, and know-how needed to facilitate repairs available to consumers and independent repair shops. And the assumption here is that anything standing in the way of repair opportunities must necessarily harm the public good, but these tools, parts and know-how, are often protected by IP rights such as copyrights and design patents. And we protect copyrighted works and patented inventions because, as the Constitution recognizes, this promotes the public good. We reward creators and innovators as an incentive for them to bring these things to the marketplace and the public benefits from the introduction of new products and services that increase competition. Thus, the right to repair movement isn't based on a pre-existing right. It's instead asking lawmakers to create a new right at the expense of the existing rights of IP owners. 1:00:45 Devlin Hartline: IP owners are merely exercising their federally protected IP rights, and this is not actionable anti-competitive conduct. It is instead how the IP system is supposed to work. We grant IP owners exclusive rights so they can exclude others, and this, in turn, promotes the investments to create and to commercialize these creative innovations in the marketplace, and that promotes the public good. Aaron Perzanowski: My name is Aaron Perzanowski. I am a professor of law at the University of Michigan, and for the last 15 years, my academic research has focused on the intersection of personal and intellectual property rights in the digital economy. During that time, the right to repair has emerged as a central challenge to the notion that we as consumers control the devices that we buy. Instead consumers, farmers, small businesses, all find that manufacturers exert post-sale control over these devices, often in ways that frustrate repair. Aaron Perzanowski: Repair is as old as humanity. Our Paleolithic ancestors repaired hand axes and other primitive tools, and as our technologies have grown more complex, from the Bronze Age through the Renaissance, to the high tech devices that we all have in our pockets here today, repair has always kept pace. But today, manufacturers are employing a range of strategies that restrict repair, from their hardware and software design choices to clamp downs on secondary markets, and we also troublingly see attempts to leverage IP rights as tools to restrict repair. These efforts are a major departure from the historical treatment of repair under the law, the right to repair is not only consistent with nearly two centuries of IP law in the United States, it reflects half a millennium of common law property doctrine that rejects post-sale restrictions on personal property as early as the 15th century. English property law recognized that once a property owner sells an item, efforts to restrain how the new owner of that item can use it are inconsistent with the essential nature of private property and obnoxious to public policy. As the Supreme Court has repeatedly recognized, IP laws' respect for the property interests of purchasers of copyrighted and patented goods was profoundly shaped by this common law tradition. In 1850, the Supreme Court recognized that the repair of a patented machine reflected "no more than the exercise of that right of care, which everyone may use to give duration to that which he owns." A century later, the Court held that the repair of a convertible car roof was justified as an exercise of "the lawful right of the property owner to repair his property." And just a few years ago, the court reaffirmed the rejection of post-sale restrictions under patent law in Impression Products vs. Lexmark, a case about refurbishing printer ink cartridges. Copyright law, not surprisingly, has had fewer occasions to consider repair restrictions. But as early as 1901, the Seventh Circuit recognized "a right of repair or renewal under US copyright law." When a publisher sued to prevent a used book dealer from repairing and replacing damaged components of books, the court said that "the right of ownership in the book carries with it and includes the right to maintain the book as nearly as possible in its original condition." A century after that, Congress itself acknowledged repair as a right that owners enjoy, regardless of copyright restrictions, when it enacted section 117 C of the Copyright Act. That provision was designed to undo a Ninth Circuit decision that allowed copyright holders to prevent third party repairs of computers. Section 117 C explicitly permits owners of machines to make copies of computer programs in the course of maintenance or repair. And finally, the US Copyright Office over the last decade has repeatedly concluded that diagnosis, repair, and maintenance activities are non-infringing when it comes to vehicles, consumer devices, and medical equipment. So the right to repair is firmly rooted in basic principles of US IP law. Aaron Perzanowski: Section 1201 of the DMCA makes it practically impossible for consumers to exercise their lawful right to repair a wide range of devices, from tractors to home electronics, even though the copyright office says those activities are not infringing, and the weakening of standards for design patents allow firms to choke off the supply of replacement parts needed to repair vehicles, home appliances, and other devices. Aaron Perzanowski: One way to think about a right is as an affirmative power to force someone else to engage in some behavior, and in some cases, that is what we're talking about. We're talking about imposing, especially on the state level, regulations that impose requirements on manufacturers. I think that's true of the Repair Act on the federal level as well. But, I think part of what we also need to keep in mind is that sometimes what you need to effectuate a right is to eliminate barriers that stand in the way of that right. So we can think about this, I think, helpfully in the context of tools that enable people to engage in repair. The state level solution has been to require manufacturers to give their own tools to repair shops, sometimes compensated under fair and reasonable terms. The other solution would be to change section 1201 to say, let's allow independent repair shops to make their own tools. I think both of those solutions have some value to them. I also think it's really important to keep in mind that when we're talking about IP rights, there are always multiple sets of interests at stake, and one of the key balances that IP law has always tried to strike is the balance between the limited statutory exclusive rights that the Patent and Copyright Acts create and the personal property rights of consumers who own these devices. And so I think a balancing is absolutely necessary and appropriate. 1:15:20 Aaron Perzanowski: I think the best solution for Section 1201 is embodied in a piece of legislation that Representatives Jones and Spartz introduced in the last Congress, which would create a permanent exception to Section 1201 for repair that would apply not only to the act of circumvention, but would also apply to the creation and distribution of tools that are useful for repair purposes that does not open the door to broad, unrestrained, creation of circumvention tools, but tools that are that are targeted to the repair market. 1:16:40 Devlin Hartline: He cited a case about where you can repair a cover on a book. That's very different than recreating the book, every single word in it, right? So there's a difference between repairing something and then crossing the line into violating the exclusive rights of IP owners in the patented product or the copyrighted book. And so the things that repair supporters are asking for is that, if somebody has a design patent that covers an auto body part, well, they have the right to exclude other people from making that part, but repair supporters say they shouldn't have that exclusive right, because, you know, we could increase competition if we just took away their design patent and now other people could make that part, and so that's competition. But that's not the type of competition that IP law and competition law seek to support. That's like saying, if we just let the Pirate Bay copy and distribute all of the Disney blockbuster movies, then that's competition, and prices would go down. But that's not the way that we do it, right? So competition means other people come up with new products and new services, and so that's what we should be trying to support. 1:26:45 Rep. Jerrold Nadler (D-NY): Repair advocates argue that section 1201, prevents non-infringing circumvention of access controls for purposes. But Congress contemplated this use when it passed the DMCA in 1998, allowing for a triennial exemption process. Is the exemption process working as intended? And if not, are there actions Congress can take to expand exemptions or make them easier to acquire? Devlin Hartline: What's important about the triennial rulemaking is that the proponent of an exemption has to come forward with evidence and demonstrate that there's actually a problem and it relates to a certain class of works, and then they can get a temporary exemption for three years. And so it is true that the Librarian of Congress, the last few rulemakings, has said that because using a copyrighted work in a way for repair, maintenance, etc, is Fair Use that they grant these exemptions. But these exemptions are quite narrow. They do not allow the trafficking of the computer programs that can crack the TPMs. And so it's very narrowly done. And the concern is that if you were to create a permanent exemption that opens things all the way up with access controls, copy controls and trafficking thereof, is now you're getting to the point of why we even have these TPMs under 1201 in the first place, and that's because they guard against piracy. And so the concern is that you're opening the piracy floodgates. You make these devices less secure, and then content owners are going to be less likely to want to put their content on these devices. Rep. Ben Cline (R-VA): How does section 1201 of the DMCA impact the ability of consumers and independent repair shops to modify or repair devices that have proprietary software and data in the consumer electronics industry? Aaron Perzanowski: Thank you so much for the question. As we've been talking about the copyright office in 2015, 2018, 2021, and they're in the process for the current rulemaking, has determined that engaging in circumvention, the removal or bypassing of these digital locks for purposes of repair, is perfectly lawful behavior, but there is a major practical mismatch here between the legal rights that consumers enjoy under federal law today and their practical ability to exercise those rights. And that's because, as Devlin was just describing, the section 1201 rulemaking does not extend to the creation or distribution of tools, right? So I have the right under federal law, to remove the technological lock, say, on my video game console, if I want to swap out a broken disk drive. How do I do that? I'd like to think of myself as a pretty technologically sophisticated person. I don't have the first clue about how to do that. I need a person who can write that code, make that code available to consumers so that I can. All I'm trying to do is swap out a broken disk drive on my video game. But you would argue that code is proprietary, correct? So I'm talking here about a third party making their own code that is simply allowing me to engage in activity that the Copyright Office has repeatedly said is non-infringing. Rep. Ben Cline (R-VA): So you want to give them a map. Is that, essentially, what you're saying? Aaron Perzanowski: Absolutely, yes, I do. Rep. Ben Cline (R-VA): Do trade secrets play a role in the right to repair debate? Aaron Perzanowski: There are occasions where trade secrets are important. I don't think in the context that we're talking about here with section 1201, that we're typically running into trade secret issues. The state-level bills that have been introduced do typically address trade secrets and often have carve outs there. And I think that's something worth considering in this debate. But I think it's important to keep in mind that just because we have some hypothetical worry about some unknown bad actor taking a tool that I use to fix my video game console -- Rep. Ben Cline (R-VA): It's not unknown. The Chinese do it all the time. Aaron Perzanowski: I don't think the Chinese are particularly worried about whether or not I can fix my video game console, and in fact, I think that point is important, but the bad actors already have these tools. All we're trying to do is get very targeted tools in the hands of law abiding citizens who just want to repair the stuff they buy for their kids for Christmas, right? If the Chinese are going to hack the PlayStation, they've already done it. 1:32:25 Aaron Perzanowski: So the 1201 process is what established the legality of circumvention for repair purposes. But when Congress created that rulemaking authority, it only extends to the act of circumvention, the actual removal. Congress did not give the [Copyright] Office or the Librarian [of Congress] the authority to grant exemptions to the trafficking provisions, and that's where I think legislative intervention is really important. 1:39:00 Kyle Wiens: One of the challenges was section 1201. It doesn't just ban repair tools, it also bans the distribution of cybersecurity tools. And so we've seen security researchers....Apple sued a company that made a security research tool under 1201 and that tool has markedly made the world more secure. It's very popular amongst government security researchers. So I think that's kind of the sweet spot is, allow some third party inspection. It'll make the product better. 1:41:25 Kyle Wiens: These ice cream machines are made by Taylor, and there is an incredibly complex, baroque set of touchscreens you have to go through. And then there's a service password you have to be able to get past in order to access the settings that really allow you to do what you want. And so, in an ideal world, you'd have an entrepreneur who would come along and make a tool to make it easier for McDonald's, maybe they could have an app on their phone that they could use to configure and help them diagnose and repair the machine. Unfortunately, the company who made that tool is struggling legally because of all these challenges across the board. If we had innovation outside of the manufacturers and to be able to develop new tools for fixing ice cream machines or anything else, you have a whole flowering ecosystem of repair tools right now. It doesn't exist. The US is like this black hole where innovation is banned in software repair. There's all kinds of opportunities I could see, I had a farmer ask me for help fixing his John Deere tractor, and I had to say, I can't do that particular repair because it's illegal. I'd love to build a cool app for helping him diagnose and fix his tractor and get back back in the field faster. We don't have that marketplace right now. It's like farmers have been forced to, like, use cracked Ukrainian versions of John Deere diagnostic software, right? Rep. Russell Fry (R-SC): So it's not just ice cream machines. I led off with that, but it's farmers, it's farm equipment, it's iPhones, it's somebody's Xbox, right? I mean, these are all things.... in your experience, what are the challenges that these customers and stakeholders face when they're trying to repair their own devices? What are some things that they face? Kyle Wiens: It's absolutely infuriating. So my friend, farmer in San Luis Obispo, Dave grows all kinds of amazing products. He has a $300,000 John Deere tractor, came to me and said, Hey, there's a bad sensor. It's going to take a week to get that sensor sent out from Indiana, and I need to use the tractor in that time. Will you help me bypass the sensor? I could hypothetically modify the software in the tractor to do that. Practically, I didn't have the legal ability, and so he had to go and rent an expensive tractor for the week. This is impacting people's lives every single day. 1:43:50 Rep. Russell Fry (R-SC): So, to pivot a little bit, what role do you see from a federal side, from legislation, and what specific measures do you think might be included in such legislation? Kyle Wiens: So we've seen the solutions being approached from two angles. At the state level, you have states saying John Deere and other manufacturers, if you have a dealership that has fancy tools, sell those tools to consumers and to independent shops, allow that competition. At the federal level, what we can do is enable a competitive marketplace for those tools. So rather than compelling John Deere to sell the tool, we can say, hey, it's legal for someone, an entrepreneur, to make a competing tool. And you have this in the car market. You can take your car down the AutoZone, you can buy a scan tool, plug it into your car, and it'll decode some of the error messages. Those tools exist on the auto market because we have a standard diagnostic interface on cars that you can access without circumventing a TPM. We don't have that for any other products. So another farmer in my town, he showed me how if he has a transmission go out on a truck, he can fix that. But if he has a transmission go out on his John Deere tractor, he can't. He can physically install the transmission, but he can't program it to make it work. I'd love to be able to make a software tool to enable him to replace his transmission. Aaron Perzanowski: So I think if we see passage of the SMART Act, we can anticipate significant reductions in the expenses associated with auto collision repairs. Estimates are that design patents on collision parts are responsible for about $1.5 billion in additional expenditures. We see price premiums on OEM parts over third party parts often reaching into like the 40% range, right? So these are pretty significant cost savings associated with that. Part of this problem, I think, does relate back to the kind of unique structure of this market. Most consumers are not paying out of pocket for collision repairs. Those costs are being covered by their auto insurance provider, and so the consumer doesn't see that the - I'm pulling this from memory, so don't hold me to this figure - but the side view mirror of a Ford Fiesta costing $1,500, that's not something that the consumer is confronted with, right? So this goes back to the question of notice. Do consumers know when they buy that vehicle that the repairs are going to be that expensive? I think in most cases, they don't. And so I think the SMART Act is a very targeted solution to this problem. I do think it's important to note that the design patent issue for replacement parts is not limited to the automotive industry. I think it's the most, I think that's the area where the problem is most pressing. But home appliances, consumer electronics, we see companies getting design patents on replacement water filters for refrigerators so that they can charge three times as much when the little light comes on on your fridge to tell you that your water might not be as clean as you want it to be. So I think we have to think about that problem across a range of industries, but the automotive industry, I think, is absolutely the right place to start. Paul Roberts: I mean, one point I would just make is that with the Internet of Things, right, we are facing a crisis in the very near future as manufacturers of everything from home appliances to personal electronics to equipment, as those products age and those manufacturers walk away from their responsibility to maintain them. So we're no longer supporting the software. We're no longer issuing security updates. Who will step in to maintain those devices? Keep them secure, keep them operating right? The manufacturers walked away. Do we just get rid of them? No, because the equipment still works perfectly. We're going to need a market-based response to that. We're going to need small businesses to step up and say, hey, I'll keep that Samsung dishwasher working for another 20 years. That's a huge economic opportunity for this country, but we cannot do it in the existing system because of the types of restrictions that we're talking about. And so this is really about enabling a secure future in which, when you buy a dishwasher with a 20 year lifespan, or 25 year lifespan, it's going to last that 25 years, not the five to six years that the manufacturer has decided, you know, that's how long we want to support the software for. Paul Roberts: My understanding is the use of design patents has increased dramatically, even exponentially, in the last 10 to 15 years. If you go back to the 90s or 80s, you know, parts makers, automakers were not applying these types of patents to replaceable parts like bumpers and rear view mirrors. Somebody had a business decision that, if you can do so, then we can capture more of that aftermarket by outlawing identical aftermarket replacements that has a huge downstream impact on car owners and on insurers and on all of us. 2:10:15 Paul Roberts: Both of the things that we're really proposing or talking about here, which would be changes to Section 1201 of the DMCA as well as passage of robust right to repair laws, would empower a market-based response to keeping the internet of things working, secure and functioning. DMCA 1201 reforms by making it clear that you can circumvent software locks for the purpose of repair and maintenance and upkeep, right? So that would take the threat of the federal crime away from small business owners as well as security researchers who are interested in, you know, plumbing that software for purposes of maintenance, upkeep and repair. And on the right to repair by making the tools available to maintain and upkeep products - diagnostic software, schematic diagrams, service manuals - available. Once again, you'll be empowering small business owners to set up repair shops and say, I'm going to keep your smart appliance running for its full 25 or 30 year lifespan, and I'm going to support my family doing that locally, and not be basically choked out of business by a company that says, Well, you don't have the right to access this product. From a cybersecurity perspective, that is really important, because one thing we don't want is a population of millions or tens of millions of out of date, unsupported, unpatched, insecure internet connected home appliances, webcams, home routers out there available to nation state actors, cyber criminal groups, to compromise and use for their own purposes. And that's something we already see, particularly around broadband routers and other types of devices, and it's a real threat going forward that I think this type of these types of changes would support. Aaron Perzanowski In a lot of instances, this conversation, and we've touched on this earlier, focuses on cost savings, right? And cost savings are an important consideration, right? Farmers aren't thrilled that they have to pay a technician from the John Deere dealer to drive maybe hours to get to their farm and connect their laptop and, you know, download these payload files to enable their equipment to work. But in the agricultural space, the thing I hear most often in the conversations I have with farmers is and Kyle touched on this a bit earlier, is a real concern about the time sensitivity of their work. If your tractor is out of commission for a week or two in the wrong part of the season, that is going to have disastrous effects, right, not only on that farm's economic outlook, but collectively, it can have an impact like, not to be hyperbolic here, but on our national food supply, and so I think it's really important that farmers have flexibility in terms of where and how they execute repairs, so that they can get their equipment back up and running. If my laptop breaks and I can't get it fixed for a week or two, I'm annoyed there will be emails that go unanswered, but like the world will continue to spin. That is not the case in the agricultural space where we, I think, have to be much more concerned. Rep. Darrell Issa (R-CA): If I remove from my BMW, at least during certain models, I remove the radio, unplug it, and then plug it back in, simply because I was fiddling around with the dash, I now have to go back to the dealer to reinstall it. Similarly, the transmission example. I've got two John Deere tractors. One's got a busted engine, the other's got a busted transmission. Currently, they will prohibit you from moving the transmission from one to the other. From a standpoint of intellectual property, where, in God's green earth or the Constitution, are any of those designed to be rights that belong to the manufacturer, rather than rights that belong to the owners of those two John Deere tractors? Devlin Hartline: So those are a bunch of different situations, and so I think there would be underlying facts that differ with each right. So we started on the iPhone, and I was going to point out that iPhone will actually give you the tool to synchronize it. In those other situations, I don't know the business justification for it. How is that an IP problem? Right? So if that's locked up with the TPM, and you have to bypass the TPM, well then that's a violation of 1201, so that's how they can that's how they can lock -- Rep. Darrell Issa (R-CA): So what you're saying is that Congress has created impediments to the right to repair. Mr. Roberts, would you say that is correct? That, in fact, the right to repair, were Congress never to have done anything since, you know, George and Thomas were our presidents, so to speak, knowing those two presidents, we'd be able to do things we're not able to do because they're now prohibited by acts of Congress. Paul Roberts: Yes, and we certainly know going back to the 50s, 60s, 70s, there was a much more you know....First of all, companies would ship products with service and repair manuals with detailed schematic diagrams with the understanding that owners would want to replace and service them. And what I would say is, yes, absolutely. I doubt very much. And I know we had members who were here in 1998 authoring the DMCA. I think if you had said to them, in 25 years time, this law will be used to prevent somebody with a broken dishwasher from getting that serviced by their local repair shop or by for fixing it themselves, this law will prevent them from doing that, I doubt very much they would have said, yeah, that's pretty much what we want. Rep. Darrell Issa (R-CA): Well, I will tell you that the I was the chairman of what is now the Consumer Electronics Association in 1998 and we did predict a lot of these items were going to be expanded beyond the scope of the original. Paul Roberts: Right now this is not an urgent issue, because most of the cars out there are older vehicles. As we move forward, as telematic systems evolve, as automakers continue their trend of moving more and more information to telematic systems, this is going to become a bigger problem. I'll point out another problem, which is the Massachusetts law is contingent on data transfers of diagnostic and repair information via the OBD or onboard diagnostic two port under the dashboard. That's only there because of federal Clean Air law. Electronic vehicles don't have that port because they don't have emissions, and so in the very near future, as we shift to electronic vehicles, that data access port will no longer be there. It will all be telematics data, and so the utility of the Massachusetts law is going to decline over time, going forward. And again, I you know, when you start talking about right to repair, you become like this crazy person who talks about right to repair every time it comes up. But one thing I try and stress to people when I talk to them about auto repair is, if you live in Michigan or California and you have taken your vehicle to the local independent repair shop, you have only done that because the voters in Massachusetts passed a ballot measure over a decade ago and then updated it in November 2020. That is the very thin thread that our right to use independent auto repair hangs by in this country. That's not the way it's supposed to be. This is something that affects vehicle owners, hundreds of millions of them in all 50 states. And it's a type of thing that the federal government needs to address with federal legislation. It should not hang by this very thin thread. 2:30:20 Rep. Hank Johnson (D-GA): Are software updates new creations, and thus copyrightable? Devlin Hartline: Software updates, yeah, they're computer programs, and so Congress said explicitly in 1980, but it was understood before then, that computer programs are literary works and they're protected, just like any other copyrighted work. Rep. Hank Johnson (D-GA): Thank you, Professor Perzanowski, do you disagree? Aaron Perzanowski: I don't disagree at all that software updates are protectable subject matter under the Copyright Act. But what I think is important to keep in mind right is the Copyright Act and copyrights exclusive rights, and all of the exceptions and limitations to copyrights exclusive rights are created by Congress, and so if you think those rights are interfering with other important issues and concerns, then I think Congress clearly has the power to make changes to the copyright law in order to best serve what you ultimately determine to be in the public interest. 2:35:30 Aaron Perzanowski: Access to firmware and other code is really essential to the functioning and repair of lots of devices. I think there's some important differences between the standard essential patent context and kind of what we're talking about here in that in the standard essential patent context, we're relying on standard setting bodies to identify technologies and to require companies to license their patents under fair, reasonable and non-discriminatory terms. We don't quite have that infrastructure in place in the copyright context, but what we do have are compulsory licenses that exist within the Copyright Act already, one of which you were alluding to earlier, the mechanical license for musical works. We also have compulsory licenses for retransmissions of satellite and broadcast content that essentially say the copyright owner is entitled to compensation of some form, but they're not entitled to prevent people from using or accessing that underlying work, and I think that could be a useful framework here for getting owners of devices access to the firmware that they need. Music by Editing Production Assistance

Join Jeanette as she interviews Jessica Rice on her journey from corporate leadership to purpose-driven coaching, all guided by her faith and foundational life experiences. In this episode, Jessica shares how she overcame trauma and abuse, finding strength in God, and navigating the spiritual noise of today's world through faith. Tune in and learn how a coach that integrates faith into her programs can empower Christian entrepreneurs to embrace their whole self, align with their purpose, and discern truth in their business and life. Jessica is a Vision Evolution Coach™, an ICF-certified executive and leadership coach, a speaker, and the host of the Hello You Show. She is committed to empowering visionary leaders to rise and build a legacy they are proud of. With over 15 years of experience in corporate and high-profile government sectors, Jessica blends her expertise in design, engineering, and leadership with a passion for neuroscience and holistic wellness. Her approach helps clients tap into their zone of genius and uncover their innate wisdom, fostering lasting transformation. Jessica has worked with industry leaders across technology, finance, healthcare, green energy, and aerospace, including prominent companies like PayPal, Airbnb, Roku, Kyndryl, Uber, Lexmark, Micron, Vituity, Lockheed Martin, Boeing, WTW, Booz Allen Hamilton, and various large government agencies. She bridges the gap between organizational systems, individual leaders, and teams, offering valuable insights into balancing business with faith. In this episode: Overcoming trauma with faith: How trauma and abuse can be overcome with faith, building greater strength and resilience. Finding your purpose through God: The importance of finding your purpose and making meaningful changes in your life, no matter where you are on your journey. Integrating faith into business: Understand how to integrate your faith into your business for clarity and alignment. Embracing your whole self: How to embrace your whole self and use your past experiences to achieve your goals   Bible verses:  Romans 8: 28  Psalm 46   Ready to boost your life and business with faith at the center? Subscribe and follow the podcast to experience the transformative power of faith, connect with a supportive community, and discover how Jeanette's mentorship can elevate your journey. Reach out to Jeanette to start your path to impactful, God-centered success!   Wanna go deeper? Connect with Jeanette on Instagram:https://instagram.com/jeanette.peterson Join the Facebook community:https://jeanettepeterson.com/group Find Your Spiritual Gifts QUIZ: https://jeanettepeterson.com/quiz Free book: https://jeanettepeterson.com/ebook Prayers: https://jeanettepeterson.com/prayers 7-Figure Business Cheat Sheet: https://jeanettepeterson.com/systemscheat Join the 7-Figure Systems Mastermind: https://jeanettepeterson.com/7figuresystemsmastermind Connect with Jessica Website: https://jessicaricecoaching.com Quiz: https://jessicaricecoaching.com/vision-growth-quiz/ Linkedin: https://linkedin.com/in/jessicakarlrice Instagram: https://instagram.com/jessicaricecoaching Facebook: https://facebook.com/jessicaricecoaching.com Youtube: https://youtube.com/@jessicaricecoaching X: https://twitter.com/RiceCoaching

In this episode we are celebrating the career to date of Lavanya Wadgaonkar PhD.Lavanya is Chief Communications Officer & Corporate Vice President, Nissan Motor Corporation.As Chief Communications Officer, Lavanya is responsible for strategic communications & campaigns, knowledge dissemination and outreach to the key audiences that Nissan seeks to influence with an aim to build reputation, earn trust and ensure consistent authentic experiences. She is also the global champion for DEI responsible for actively promoting a diverse, supportive, and inclusive workplace.Lavanya joined Nissan in 2012 and since then held various leadership roles in India, Asia, Oceania and Japan. Earlier, she held a number of leadership roles in multinational organizations like Eaton, Reliance Industries and Lexmark. Lavanya holds a PhD and MPhil from Osmania University, India, with specific focus on the language of cinema in India and its effectiveness in representing socio-economic issues. In our conversation we talk about her childhood growing up in a highly creative environment that featured regular storytelling around the dinner table.Lavanya explains that she was a quiet introverted girl who liked to learn. Her appetite for learning has seen her return to formal education whenever she wanted to close gaps in her knowledge.She shares her experience of going from a very diverse upbringing in India to a homogenous society in Japan via South East Asia and recognising that each country has its own culture and way of doing things.I loved getting to know Lavanya better through this conversation and look forward to hearing what resonates with you.Connect with LavanyaLinkedIn: Lavanya Wadgaonkar PhD Instagram:write_ur_way About AndyI'm an experienced business leader and a passionate developer of people in the automotive finance industry, internationally.During over twenty five years, I have played a key role in developing businesses including Alphabet UK, BMW Corporate Finance UK, BMW Financial Services Singapore, BMW Financial Services New Zealand and Tesla Financial Services UK. At the same time, I have coached individuals and delivered leadership development programmes in 17 countries across Asia, Europe and North America.I started Aquilae in 2016 to enable “Fulfilling Performance” in the mobility industry, internationally.Learn more about Fulfilling PerformanceCheck out Release the handbrake! The Fulfilling Performance Hub. Connect with AndyLinkedIn: Andy Follows Email: cvm@aquilae.co.ukJoin a guided peer mentoring team: Aquilae AcademyThank you to our sponsors:ASKE ConsultingEmail: hello@askeconsulting.co.ukAquilaeEmail: cvm@aquilae.co.ukEpisode Directory on Instagram @careerviewmirror  If you enjoy listening to our guests career stories, please follow CAREER-VIEW MIRROR in your podcast app. Episode recorded on 20 August, 2024.

In need of supply chain visibility, Lexmark looked within and built a tool that is helping it identify potential issues before they occur. Billy Spears, chief product delivery officer for Lexmark, joined the Talking Supply Chain podcast to discuss the solution.

On the 40th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Vishal Gupta, Global CTO & CIO of Lexmark. With over 9,000 employees in 170 countries, Lexmark is a global technology company specializing in printing solutions and cloud-enabled IoT imaging technology. In this conversation, Vishal shares insights into how Lexmark uses AI for predictive maintenance and an optimized customer experience, the revolutionary potential of enterprise AI adoption, and how IT leaders navigate the opportunities and challenges of emerging technologies.Quick hits from Vishal:On current use cases for AI vision: “We're working with one of the biggest oil change companies on the planet. With our Edge AI technology, we can detect if a car that has come in for an oil change has been greeted by the oil change team within the first three minutes. With this technology, we're already seeing that they're able to save one or two customer drive-offs a day, which pays for the entire month of the technology itself.”On how Lexmark is capitalizing on emerging technology trends: “We've transitioned a lot based upon the technologies that we have developed into being an IoT and AI company. We launched an offering called Optra two and a half years back. We're doing a lot of work with AI, our printers have IoT sensors, and they last fifty percent longer than the rest of the industry because we're able to stream the data and we're able to use the AI to extend their life.”On areas of AI that people may be underestimating: “People underestimate the accuracy aspect of AI. They think more about ‘how do I get a project done,' and not about ‘how do I actually measure accuracy on an ongoing basis to know whether or not I can really trust it.' Having a set of metrics will let you be objective about it where you're neither leaving a comparative advantage on the table, nor are you completely putting yourself at risk."Recent Book Recommendation: The 7 Habits of Highly Effective People by Stephen Covey--Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.

Show Notes and Transcript Journalist and 'China smartypants' Kenneth Rapoza joins Hearts of Oak to discuss China's impact on Western manufacturing post its WTO entry and the free trade's negative effects on job losses and economic disparities.  We look at the challenges in competing with China's low-cost labour and its aggressive trade practices on other nations.  Kenneth walks us through evolving views on globalization, power shifts between the US and China, and China's strategic expansion in key industries. We address concerns about social control in China and democracy preservation, emphasizing the need to understand changing power dynamics in today's interconnected world amidst China's global rise Kenneth Rapoza is a seasoned business and foreign affairs reporter with more than 20 years experience. He was stationed abroad as a staff reporter for The Wall Street Journal in Sao Paulo and was a former senior contributor for Forbes from 2011 to 2023 writing about China, India, Russia, Brazil, Mexico and other developing countries. After leaving Brazil in 2011, Ken started covering the BRIC countries for Forbes as a senior contributor.  He has travelled throughout all of the countries he covered and has seen first-hand China's impressive growth and its ghost towns as recent as 2017 and 2018. His editorial work has appeared in diverse publications like The Boston Globe and USA Today — where he was given the unflattering task of taking an opposing view in support of China tariffs at the start of the trade war — and more recently can be found in Newsweek and The Daily Caller. He has either written for, or has been written about, in The Nation and Salon in the dot-com years, and almost broke the Argentine internet after publishing a story in Forbes about the return of the International Monetary Fund before the government opened up about it. Today, Ken does the radio and podcast circuit talking about CPA issues. Having grown up near the depressed mill towns of Massachusetts, manufacturing as a bulwark of household income and sustainability is not merely an intellectual pursuit, but a personal one, too. He experienced the life-altering impact government policy has on manufacturing labor in his own family back in the 1990s. He considers himself an American “lao baixing.” He graduated from Antioch College in Yellow Springs, OH. Ken lives and works from a small farm and beach town in Southern Massachusetts with his family.   Connect with Ken... X                         x.com/BRICbreaker SUBSTACK        doubleplus.substack.com WEBSITE            prosperousamerica.org Interview recorded 15.4.24 Connect with Hearts of Oak... WEBSITE            heartsofoak.org/ PODCASTS        heartsofoak.podbean.com/ SOCIAL MEDIA  heartsofoak.org/connect/ SHOP                  heartsofoak.org/shop/ TRANSCRIPT  (Hearts of Oak) And I'm delighted to have a brand new guest, someone who I've been intrigued watching their Twitter, and that is Kenneth Rapoza. Kenneth, thank you so much for your time today. (Kenneth Rapoza) Thanks for having me on, Peter. I appreciate it. Oh, great. And people can obviously find you @BRICbreaker is your Twitter handle. Ken is an industry analyst from the Coalition for a Prosperous America, former staff, foreign correspondent for Wall Street Journal and a senior contributor to Forbes covering China since back in 2011. And there's so many issues we could discuss, but it's that issue of China which I want to start with. And I've seen a number of your posts, I think on Daily Caller. One of the recent ones was on free trade. I think free traders are wrong. It's time to try trade a new way. And you started off simply by a statement on a Daily Mail poll recently showed 54% of voters support Trump's proposal to put 10% tariffs on imports from China and elsewhere, which is obviously opposite to a free trade thinking. Maybe start there. Why do you think free traders are wrong? And why do you think we need a new model for the future? Well, the idea of free trade, right, of course, goes back to the British colonial days, right? But in modern times, from our youth and what we recall, it really kicked off in its heyday, we could say, probably post-World War II, and then after the end of the Cold War. It was the end of history, peace in the world, right? No more Soviet Union. We're all on the same page with trade. Then it really went into high gear in 2001. This is when China enters the World Trade Organization. At that point, I would say, is the beginning of what some people have called hyper-globalization. That was the Western world's manufacturing base being sucked out of their towns and cities and shipped to Asia. It has been totally destructive. Led to the different policies that we have today. You could even say Brexit in some degree was because of it. It was an anti-globalization vote. You know, because really what's happening is the Western leaders are saying, oh, they know the plebs are against globalization for the most part. And they say, oh, you don't like it anymore. You don't like globalization. Fine. We're going to import all those people that you don't want to compete with in the third world. We're going to import them and we're going to pay them your job. And we're going to pay them your wages that That you don't want to accept. We're going to pay them that. And that's the way it's going to go. So, it's been a disaster for many people. Brexit is probably one of the examples of an anti-globalist push among the populace. And, of course, the Trump election was the creme de la creme of the anti-globalist push within the electorate. So, you know, when you go back to the 80s, 90s, and of course, China joined the World Trade Organization, that was the globalization heyday. And when what many people call a reverse globalization or a localization. The language is still being defined on this issue. But clearly, the populace of the Western world is against the old school globalization. When I say that, that's 80s, 90s trade, the model, the way it was. We're going to just import. We're going to make things where it's cheap to make things. And that's how it's going to be. We're a consumer society. We fill our garages not with cars. We fill them with toys and trinkets and all this other stuff instead. And it's going to be made in Mexico and Asia and so on. And if you don't have a job anymore, well, you can learn to code, or you can go drive an Uber, or you can go, maybe if you're lucky, you're good at math, you can go work at Goldman Sachs, or you could become a nurse. I mean, that's it. And people have rejected that. So, again, a lot of the people who are pro-free trade, they're guys who are older than us, and they came from the time when free trade was, globalization was becoming, was a topic, right? Again, the post-Soviet, the post-Cold War era, and they're thinking they still have that mindset. But there's nothing that shows that free trade has worked for the working class. The blue-collar class. There have been numerous studies showing that it hasn't. It's been great for Walmart. It's been great for multinational corporations, but it hasn't been great for workers because why? They have to compete in the West. They have to compete with labour in Mexico, with labour in Vietnam. There is absolutely no way someone in Manchester City; in Newcastle, can make a car, can make a shirt for what they make it in Bangladesh for. There's no way. They can't do it. They'll never, ever do this. So, if you're going to have that kind of world, then you're just going to outsource forever your manufacturing to Asia or over here in this hemisphere to Mexico. And I think that's where the backlash has come. And I think that's where free traders really have their blind spot is, okay, it's great. There's always going to be trade. There's always going to be imports, but to what extent are we going to allow this so that your industry, whether it is in England or whether it is the United States, whether it is in Germany; to what extent are you going to allow it so that you have no blue collar workforce, you have no manufacturing base anymore? That is the question of the day. That is the biggest pushback. In the West, we have globalism versus anti-globalism, for lack of a better word, you know and that's leading to a lot of political stress in the west. I remember being out on the campaign trail for Brexit with UKIP knocking on doors over the years and anytime you'd knock on the door of someone who ran a business that was a multinational business their response would be of: I don't want Brexit. I want cheap labour I want movement of goods and a cheap labour as low as possible. That's all I care about, it's the bottom line, and is this a conversation about maybe globalization has not gone the way we expected. That it's purely about the bottom line then removes the individual from it is that kind of the conversation that's beginning to now boil up. Oh, absolutely it's beginning to boil up. And again I think it started with Brexit and it started with with trump. Look what's happening in the world today. Look at look at Germany, primarily Germany. You see the headlines in The Economist. They're all worried about Chinese EVs coming in. They're all worried in the Netherlands now about Goldwind. Goldwind is the big wind turbine manufacturer that's taking market share away from precious Vestas. Well, that's too bad. But you want to make it all in China. What do you think China is going to do? They're going to say, well, I don't want to make Vestas. I want my own company. I don't want to make Vestas products. I want to be Vestas. Why wouldn't China want that? Why wouldn't they want that? It makes no sense that they wouldn't want that. I mean, the UK is a bad example here, because the UK used to have Land Rover and used to have the Mini, right? And now that's all Tata. That's all Indian now. I don't know who owns Mini, but I mean, certainly Land Rover and Jaguar. These are British iconic brand, auto motor brands. They're owned by Tata Motors in India now. They're probably still made to some degree in the UK, of course, but the brand doesn't belong to the UK anymore. It's Indian. So, they're panicking and they're panicking because they cannot compete. They will never, ever compete with low cost labour. They'll never compete with China because China is not interested in the free market competition of the West. They're interested in full employment. And it's a massive nation run by provincial leaders who have different viewpoints of the world than Xi Jinping. If Xi Jinping says, no, we just talked to Janet Yellen. We just talked to, you know, whatever his name is, the prime minister of the UK. I can't think of it right now. Now, he said that he doesn't want us to overproduce anymore solar panels and wind turbines and EVs. We're going to stop. We got to play by the rules. We can all be friends. Do you think the provincial guy in Nanjing and Guangdong is going to listen to this guy? He's got a million mouths to feed. Millions of people. Millions. More than the UK's entire workforce. He has in one province. He's not worried about what Janet Yellen says what Olaf thinks. To the Chinese, Olaf is a snowman from Frozen. They're not worried about this guy. So, this is something that they can't compete with. And so they're learning now. They're seeing it. And they're worried now. You see them worrying now because their precious renewable energy market is being taken over by China. Well, sometimes China's out innovating them. China just copied what we made here in the West. But China can do it easier because they get the subsidies. They got workers galore. They got workers galore who aren't worried about, you know, TikTok videos and, you know, trying to rehearse for, you know, they want to be the next EDM DJ or they want to get on Eurovision. That's their biggest dream. And then these guys are just flooding the market with product. You can't compete with that. You'll never, ever compete with that. But that's the free trade. That's free trade. China's saying, hey, you know, we're trading, we're making products. And the West will say, well, yeah, but you're subsidizing or you're doing this. Well, then the Chinese are going to say, well, you subsidize. You subsidize your farmers. The Inflation Reduction Act in the United States, you're giving huge tax breaks to produce. So, you're doing it. So, you stop. There is no such thing as free trade. There is no such thing as free trade the way people thought it would be. And that doesn't mean that importing is bad or that you and I, Peter and Ken, can't start a business. And we can't afford to pay $30 an hour. So, we decide on our own volition. We decide to, from the get-go, that we're going to make it in Mexico. We're going to make our widgets in Mexico. That's what we're going to do. That was our plan from the beginning. That's one thing. It's bad when Ken and Peter were making a widget. We wanted to make it in Newcastle. We wanted to make it in Portland, Oregon. And now we go, I can't do this anymore. I'm competing with Mexico. I have to close now. You and I, we got to lay off 100 people that we work with for 10, 20, 30 years. We got to tell them it's over. And these guys are making $30,000, $40,000, $50,000, $60,000, $70,000, $80,000 a year. But that's 10 times what the, you know, the average salary in Mexico, I think is $16,000. In Vietnam it's nine. So, I mean, it's okay. Again, if Ken and Peter decided we're going to make a widget and we were always planning to make it in Mexico because of that wage variable, but then what happens when you and I were making a widget happily here happily, and now we cannot. Maybe we're done. Maybe you and I have finished, maybe we're finished. But maybe all the people that we work with every day, they're done. It's all over them. But that's the free trade world that is being criticized now because you cannot compete with developing nations on wage alone. Not only that, of course, in the US, we have a strong currency. Think about how far my dollar goes in Mexico or China or Vietnam. I could buy a mansion in Vietnam. I could barely buy a trailer in the United States for $300,000. Think about what I could do with that money in Vietnam or Thailand or Mexico, right? So, not only do you have the wage issue, you have a strong currency here because we're such a financial market. All the money from the world comes here. You have higher taxes here than you do in other places. So, you're competing on that level too. So, there really is the argument of free trade was always something that was for the textbooks, something that the faculty lounge could discuss and economists could discuss in a dream world. But in reality, it never came to fruition because it only was good for the big corporations who were transnational. They had no allegiance to a nation. It wasn't Peter and Ken making a widget. It wasn't you and I making bikes in Oregon. It wasn't that. It was Walmart buying and selling a million bikes all across the continental United States. We don't care about where we get the bikes. If I can get it for $100 or $99 and sell it for $110, and I'm selling a million of them. That $1 difference puts a million dollars a year in my pocket. It's a big deal. So, I mean, those are the guys who really benefited. But the guy who made the bike doesn't benefit. And for them, it's a huge blow. And I think that is where we are seeing in the West today. That's where the tensions are rising from the electorate against the established powers. We can look at even the immigration debate. What is the immigration debate about? It's about why are we giving these guys all this money? Why these guys are hurting our wages or these guys are hurting, you know, our ability to get jobs. And so it's always it always relates to that sort of what I call the immigration debate in the West. I call it forced globalism upon the people. You know, again, like I said earlier, the conversation saying you don't want us to make a factory in Asia. You don't want us to import goods because you all talk to your elected officials and cry because you want to make steel or whatever here. Good. We're going to import all of them here. You know, they're going to make it for half your pay or we're going to totally stunt your wage growth forever. You know, so that's always the stem of the issue in the West. It's always this rush to globalization, creating this, you know, where planet Earth is the nation state rather than the UK as a nation and Germany as a nation or the EU is a block. No, there's districts, like Hunger Games. This is the district that makes this widget. This is the district that makes that widget. And then free capital moves throughout the world. And that's a dream of the free trader, but that's not a dream of the person, again, Ken and Pete, who were making a widget, and now we cannot. We cannot do that anymore, because we cannot compete with Mexico. There is no way in hell we're going to do it. We're not going to make it for the same price you can make it in Albania, for crying out loud. It's all over. And so that has something's got to give. And there's a lot of politicians that realize that. And there's a lot who are pushing back, obviously. Well, in that order, you talk about some of the old understanding of the views on globalization are changing. So, you talk about trade deficits don't matter or imports don't take American jobs. I mean, those are two issues which will come home to roost for individuals because the U.S. Massive trade gap, that has a cost. And of course, if you're all getting your stuff from temu then actually uh no one needs to actually work in America to produce anything so, where are the jobs? And is it a waking up to the damage that unrestricted, uncontrolled, mass-globalization causes in those two simple things of trade deficit and simple jobs. Well yeah there is there is a waking up. Look, I look back; In fact, I'm not an old guy. So, I remember in the 90s, I was young, I was probably just starting to vote, when a man named Ross Perot was talking about this, what it would be like when the United States created the free trade area of North America, NAFTA. And he said it would be a huge sucking sound of American jobs going to Mexico. And at the time, remember, Mexico was a country that was in and out of default. It survived on the IMF. It was like Argentina. It was basically Argentina of North America. And of course, NAFTA saved it. NAFTA saved it, but it became essentially the United States, the 51st state. And what's happening now? Let's talk about the free trade agreement of North America. Let's talk about NAFTA for a second. That idea was always to Mexico is our neighbor. They're always in and out of a financial crisis or an economic crisis. Let's help them with trade. Let's help them do this. And it was a success to a large extent, right? I mean, it's still way poorer than we are here in the U.S. and Canada. Way poorer. You can't compare the wages between the two countries; it's just at least three times more here. But countries, companies from around the world are going to Mexico now. So, Germany is setting up shop to make electric vehicles there. Of course, Korea and Hyundai make cars there. But a lot of those cars are for sale in Mexico. Those are big sellers in Mexico. But I highly doubt that the BMW electric vehicle is a high powered vehicle, a selling vehicle in Mexico. I don't think that's the market that is going to come here. The Japanese have been making steel in Mexico. That is coming here. That's coming here duty free. So, now NAFTA has become a trade zone for any multinational that wants to set up shop in Mexico. It's helping the Mexicans and the locals and the Mexican workers, but it's really a multinational free trade zone. If you can set up shop in Mexico and, of course, employ Mexicans and so on and pay Mexican taxes, you can sell your goods where? Well, to the biggest consumer economy in the world, right? You've got to sell them here. You're not setting up to sell there, I mean, Mexico, tiny. Your next door neighbour is right here. So, this is a problem, but that's free trade. That's the free trade topic. That's the free trade model. And people do not like it. Clearly, they do not like it. It doesn't mean they don't like free trade. Obviously, we want to trade. Again, you and I have a factory. We make a widget. We want to trade with the world. We do want to trade with the world. And that's not a bad thing. That's a good thing. There's nothing wrong with that. But again, if people perceive from the UK, from Germany, the United States; they perceive that their leaders were obsessed, that's changing, with this globalization model of one world kumbaya. Everything's going to be made in Asia. Everything's going to be made in Mexico. And they cannot survive. They cannot survive on that. And so either you're going to have a city and town where you have marijuana shops and treatment centers, and that's going to be your new industry and casinos, or you're going to have a place where people can survive making things like kitchen cabinets or furniture. And if you don't want that, if you don't want that, then okay, then admit you don't want that. And what are you going to do to replace it? Okay, then what do they say? Well, we're going to have universal basic income. So they know. They do come up with solutions, but that's their solution. That's their solution. And I'm not convinced that people are on board with that for the most part. I don't know. Maybe there are some lazy people who are fine with universal basic income. I'm sure there are people who would be fine with that. But people are against this globalization model, and it's being turned on its head in the West, and it is a source of a lot of political problems. And of course, China is the 10,000 pound gorilla, whatever that saying goes in the room. And everybody, everybody sees that now. It was Trump really that made people see that, but Europe seeing it now as well. So, where that leads in the years ahead, I don't know. People clearly do not like the setup the way it was pre Trump, let's say pre Brexit, where the goal was: hey, we're just going to make everything in China. We're gonna make everything in Asia. And that's it. You can learn to become a new EDM DJ and you now train for Eurovision and maybe you'll get lucky and that's that's the extent of it. Well, we've got UBI coming in Wales as a test bed but that's a whole other conversation with Wales; have found how you get free money which is a change in how humanity works. I want to ask, you did another post looking at, I think the title was, U.S. Risks Losing Its Status as an Exemplar of a Free Country with Laws. And you talked about China's soft power slowly winning hearts and minds, see it in developing countries, in other countries it's not. But there does seem to be that move from that kind of American dream, everyone wants to come to America to see the sights, the sounds, to see the miracle that's America. That seems to now be moving towards China with a huge focus on it. So, what are your thoughts? Tell us more about that, about the US losing that position, having its soft power of influence worldwide. Well, for starters, America is still seen as a place in Europe as well, as a place where people from developing countries want to go. If we were seen as a failing society and failing countries, I would assume people from other failing countries wouldn't want to come here. But, I don't know how informed these people are about what it looks like today in the streets of San Francisco. How much it costs to live in New York City? They might still believe that, you know, California is paved with gold and they can become, you know, Hollywood actors in a year or two, you know, singing and dancing on the streets of Hollywood and Vine. Maybe they believe that. They'll learn from Rude Awakening. But that sort of vision of the United States may still exist in Latin in parts of Latin America. I believe that is eroding. OK, now on the China side with soft power, of course. You know so soft power is defined as, you know, diplomacy but it's also defined as culture. And it's also defined as corporate branding. So, culture United States wins hands down. Everybody knows Hollywood right: American music. We got Taylor Swift. China doesn't have the Chinese salesman, you know. So, we have you know the rock and so on. We have all these movies that's an immeasurable positive for the United States, culturally. But in terms of diplomacy and just soft power in general. Let's look at what happened recently. So, you have Russia's war with Ukraine. So, obviously Russia is part of the big four emerging markets. It's part of the BRIC collective. And these guys have been, these leaders of these countries have been talking and developing relationships for at least, I would say 20 years now. When the West asked all these countries to support them in their view on Russia, to a man, none of them went along with it. None of them. This is completely different than what it was like in the 80s. If you tell Brazil: hey, we need you to send some weapons to Ukraine. Brazil couldn't say no. Because the United States said, well, we're going to hold back that IMF loan. We're going to hold back that development loan for that bridge you're trying to build, that dam you want. Either you give, either you start putting out, make it look like you're on our side and start churning out some ammo for the Ukrainians or the money for that hydroelectric dam is off the table. That's not a thing anymore. That's not a thing anymore. The United States has lost that. So, when you see countries in the developing world that can say no to the West, say no to Europe and the United States, right, and ignore them. That is a sign that the soft power of the West is eroding. I'm not saying that's eroding in favour of China. But it's eroding in sense of there is imbalance in the world, right? There's a sense of that people in developing world, the leaders in developing world is saying, we don't want the unipolar view anymore, right? Let's, let's, let's go more of a multi-polar view, Right. Maybe that doesn't mean China's in the lead. We don't know who the multipolar is going to be. We don't know. But there is a pushback against the United States way. And I don't know. I think there was a real severing of that with with COVID, honestly, because, everybody in the world saw how the West treated its people during COVID. I mean, we saw what China did, right? Locking people in apartments in Wuhan and so on. We saw those things. Saw that. And who knows? That could have, for all we know here in the West, that could have been just orchestrated to make it look to us in the West that this disease is so bad. Look what the Chinese are doing. They have to literally lock people in their homes or they'll die. This is how bad it is. So, that could have been a psy-op in a way for all I know. But you had people in Canada losing their bank accounts. You had people in the United States being arrested for protesting lockdowns. You had people vilified for it, and so on. While Black Lives Matter and Antifa were able to parade around. Of course, they had their science-y masks on. So, I guess that was all good. And breaking things and knocking statues down and whatever. And they were fine. So that six feet distance didn't matter to them. And people around the world see that. I remember even the president of Mexico said, Obrador, He said, you know, COVID showed the Western world authoritarianism. He showed that the Western world can be authoritarian, just like, what they always criticize us as a being, you know. I mean, this is fascinating. This is not a language that you would hear Mexico ever say about the United States. You'd be instantly punished. What does Mexico do to the United States to help us police the border? What does Mexico do for the United States to help us stop fentanyl? Do you ever hear about them beating up on Sinaloa or Jalisco? I mean, unless like the DEA is involved, those guys just run around free like you and I, you know, going to get a sandwich in a local shop. I mean, there's nothing happening there to fight it, right? So, you know, and I think I look at that as being a sign. That is a sign that the West really is no longer the exemplar on a lot of the issues that it was. On issues like democracy, where all this talk about misinformation and control. That there is sort of a severing of ties, if you will, from the developing world with the West. And I'm not saying that China is going to replace it. We don't want that. But I'm also of the mind that there are many people in the West who really like the China model, and they wouldn't even complain if the China model replaced ours, because they love the top-down societal government control aspects of the CCP. And many of them think in the West that they can just wrap it in the pretty bows of diversity, inclusion and environmental justice. And all the urban educated classes will say: oh, that that sounds reasonable. That sounds like a good way to go. Within the eyes of the developing world. It's very difficult for me to say that they are all going to agree with the U.S. on certain things. That wasn't the case when we were kids. It was not. America was always the right, always in the right, always. Now it's like, you know, they might not agree. They're not going to go along with it. No, you've seen in Africa, especially China using their financial muscle to go in to start massive infrastructure projects for the Belt and Braces. And America seems to be very much hands off. And it seems to be as the West is maybe moved away from parts of Africa, China has gone into to that vacuum and imposed itself. And now is building infrastructure across the continent. The west then scratch your heads and wonder why they have less power. Well, it's because you've handed that industrial, that financial power, over to China and they are now the ones that rule, because of those tight contracts. And they're the ones that get people from A to B by building a road or building a railway. So, they're the ones that Africa need, and no longer the west. Yeah. And you know, where did they come up with this idea? This was what the West did. This was the United States did in the post-World War II, right? The United States went to the world and said, we're going to help rebuild. We're going to get you modernized. That was soft power. We're going to get you on our side. We're going to get you to see things our way. We're going to get you to be our political and economic partner. And so we don't really see that as much anymore. We don't really see that as much anymore. I don't really know why. Maybe it is like a late empire pirate type situation, right? Where we're worried more about silly things, cultural issues. That the other part of the world doesn't worry about. I mean, I think that was something famously said by someone in Africa. They said, look, China comes here giving us money to build roads and bridges. And when you guys come here, you give us lectures on gender, or climate change, right? But that's not to say the Africans don't want American business. I'm sure they do. But that's not, in a lot of ways, that's not what the United States is in there for. And I think only recently the United States has realized, oh, they've seen the error of their ways. Because where I work, I get to sit in on a lot of these hearings in Congress. And I know that they want to counter China in that way. But it's a knee-jerk react to China. It's a knee-jerk react to China. It's not necessarily a long-term planning thing. So, okay, well, how do we go to this country and propose this? What else can we do? Everything is a knee jerk. And that is a problem, but at least they see that they've been caught on the back foot over the last few years. Whereas China has in terms of soft power, diplomacy, getting their corporate brands all over the world that they see now, wow, we're losing. We're losing a lot of that. Think about it. I remember my first time going to Latin America in the 90s. I'm sure this was the case in the 80s and the 70s. Ford, McDonald's, Hollywood, those were symbols. Those are like the unpaid American ambassadors. And so look today; you can probably count on one hand, unless you drive a German car, how many German item products you have in your, in your house. You know, I have a Miele vacuum cleaner. I think that's German, you know, but for the most part, your kid has TikTok on their phone. You might have a Lenovo computer or a Lexmark printer in your office. There's a lot of Chinese corporate brands that are very well known. You probably, your kid probably buys clothes on Shein or, or you probably shop on Temu, right? What's the European equivalent to that? I don't know of any. I can't name one big European app, honestly. I just can't. And even e-commerce, I can't think of a single one. So, this is China. So, this is the soft power. These are very important issues for the United States that used to dominate that, for example, in Latin America. And now they do not. They do not dominate that at all. It's China that is moving in; China is moving in the auto industry. China is moving in big retail and in some areas even finance. So, you know, I think that's an interesting look to see. What's it going to be like in another generation? China may be seen as a better partner. And as I mentioned in Daily Caller, there was a survey by the Singaporean think tank run by the government that showed a small amount, I think it was 50.4%, so it's almost 50-50, of government leaders. Not just men on the street, who said, strategically they felt it was better the dial was moving a little bit more towards China than the United States. Even the fact that it's 50-50 should be worrying to the U.S., right? I'm speaking as an American here, right? It should be worrying that it's even 50-50, but it is. And so that goes to show the power of China. Not just militarily and all this stuff, but just doing business with China and then seeing things China's way in many degrees. Well, it's true. Then that report, Singapore report of the Southeast, it makes you realize that China doesn't actually need to use its military power, because obviously it is ramping up its military spending, wanting to actually impose itself on the South China Sea, make sure America is not there. In one way, it needs to do that because I guess you've got Taiwan and Japan maybe as entities that are not pro-China. But everywhere else, in one way, trade is actually building bridges with those countries. There's actually less reason for China to spend all that huge amount of money on military power whenever soft power through trade and commerce. That's actually winning over Southeast Asia. Oh, absolutely. They're more connected to Asia, more connected to China because of commerce. A lot of Chinese multinationals, especially, have been setting up shop in Southeast Asia to make everything from LED light bulbs to furniture and so on, solar panels are huge in Vietnam and Malaysia. Chinese multinationals are all there and they're selling it all over the world. Most of the United States and Europe. But again, China does want to build up its military because they see, and this is one thing I think the military worries about, is they see this. They think the military is a good place for me to have an industrial base. The military is a good place for me to make big products, big expensive items, maybe like a drone. Drones are a big thing now. Autonomous ships. Autonomous aircraft. China's big on that. I don't know if Russia makes those. So, who is the United States competing with a lot of times for like military contracts in Asia? Russia? So, India might buy, or Saudi Arabia. So India might buy an F-15, but it might also buy a Sukhoi. Might buy both. Might buy a MiG. Might buy an F-15. But now China's saying, hey, wait a minute. Why don't I also; so let them buy. I don't know anything about China. A China fighting tiger. Now, all of a sudden the Vietnamese don't just have F-15s. They got a Chinese fighting tiger too. So it's very important for China to move into the military, not because they want to protect the South China Sea or get the U.S. Military out of there, get that U.S. military protectorate agreement out of Asia because China sees this is my backyard, not yours. And they're going to muscle in and give options. But also, in thinking of the military as a product, I have autonomous boats. Hey, Vietnam, you want to have a coast guard? You want to police illegal fishing? You want whatever? You want to place drugs in the Malibu Straits without getting your soldiers injured? I got autonomous boats. America makes autonomous boats, but we're even better at it. And that's a big deal. That's a huge deal. People don't realize. All of a sudden, who's competing with the United States? Who's competing with Lockheed Martin to make an autonomous boat? The Chinese. Look, when you think of flying internationally,  there's only two planes you've ever been on. You've been on a Boeing and you've been on an Airbus. But now China, I only know the abbreviation of the company, it's called Comac, has the C, I think it's called the C919. Yeah. And that's an international wide-body jet that's going to take you from Shanghai to Paris. Well, guess what? So one day when that plane is seen as doing, in terms of safety record is solid and whatever, the airlines are going to buy that; going to buy a Comac instead of an Airbus, instead of a Boeing. And guess what else is even more interesting? Do you think that the Chinese are going to subsidize a Boeing jet or an Airbus plane? No, they're going to subsidize Comac, so Comac can become the Vietnamese airline of choice carrier. Maybe not Japan, because the United States would muscle in there, I'm sure. Maybe even France would, too. Maybe even Vietnam in the case of France and Vietnam. No. But other areas like Kazakhstan, Russia, for example, Aeroflot would probably be alright. I don't even I don't even envision a future of Aeroflot in Russia using Airbus and Boeing. I don't. I don't even see why they would want to if that Comac jet is safe. Well, you know, Boeing planes, their doors fall off in mid-flight lately. So, if the Comac is safe, why would Russia want to buy an American or a French plane? The Americans and the French hate him. I agree. I'm a plane buff, and I think I would rather fly on a Chinese aircraft than a Boeing at the moment. The aircraft could be better. I just want to finish on another issue. I think one of your tweets was that the established powers of the West love the CCP model of social control and governance. And you made the wrap it up in this diversity. But this whole thing on the control that China have on their citizens, and obviously during COVID, the West suddenly thought, oh, we can now use this to actually control our citizens. And then in the UK, you realize that a lot of our CCTV systems on the streets; and a lot of the CCTV systems used in shops are actually Chinese systems. So, who knows where the data goes? But it's interesting how the West looking at China, once again, it's China that will provide the infrastructure and the setup for the West. The West kind of look at that. They would like some of that control. And China, again, are the world leaders. And once again, they provide what the West wants to control the citizens. Yeah, they're sort of like a petri dish in a way, right? The Chinese people of what the West would like. Now, the Western world, because you live in democracies where people still have a say, people still have a say. But that's changing. Yeah, because they can vilify in the West and use the media and say that people like Peter who think that this way, they're conspiracy theorists, they're right wingers, they're fascists, whatever it is, they're transphobic, they don't believe in science. The whole nine yards, the usual things, right? Right. That's how they get the other half of society to sort of bludgeon you. They shut. So the government doesn't have to do anything. Right. The other half, the other half of polite society could say, oh, that Peter guy has a weird views of things. What's wrong with surveillance? He's not we're not doing anything bad. So what? Look, I'm of the mind that in the West, because we are a democracy and people still have a say, they have to divide the people in a way that when you are opposed to the regime, when you're opposed to the government, you're going to be a person who's spreading misinformation. You're going to be someone who needs to be censored. You're going to be someone who needs to be punished. That is the way that they're able to corral people who don't want to be punished, don't want to be censored, don't want to be vilified. And they can be on this team regime. They can be on the side of the power. So if you were looking at China, you'd be on the side of the CCP. Why would China, why would an average Chinese person want to go against the CCP? You see what happens. So, in the US and in Europe, you're doing that with different laws, like misinformation, you're trying to shut down that debate, trying to shut down people, allowing people to talk about certain things. So, you can vilify them or you can just end it at all. But at least, at the very least, vilify these people so that the other half of society, whether it's a third or whether it's a half, I don't know, can say, yeah, you know, those people deserve to be punished. Those people deserve to be ostracized from society. [40:20] And that gives, of course, the government more control. Because they can't control. They can't just come out and say, we're going to do this. We're going to give you digital currency and program what you can buy or whatever. That's not going to happen. That can, to some extent, happen in China. It'd be very hard to do, do that in the West, but you know, I'm of the mind that they won't, they won't succeed at this. I hope, I hope, I hope not. I could, I could be wrong. We can, we can tell what you can talk about this for hours. You almost need a theologian to talk about some of these issues because, I think that people, because of all these alternative media people like yourself, Peter, right? They've come out and they're, they're almost ahead. That we're one step ahead of how the powers that be think, or at least we understand how they think. We can analyze it and we can come out and say, this is what they could do. Maybe we're wrong. But if we're right, then it's almost like these guys can't do it. You know what I mean? Because now it's like, well, I know we said we weren't going to do it. We did it. But it is a good idea because. And then when you keep having to do that, what happens? What's happening in the West? You delegitimize the system. You delegitimize the institution because of that gaslighting. Because you said you weren't going to do this. The guys you said were spreading misinformation said you were going to do it. You did do it. And then you said, yeah, but it's good that we did it. You can't keep doing that in society. But that's the way that the West moves to a China control like model because they just can't do it. We don't live in a dictatorship. You can't just do it. But that's the way that they move you in that direction. But as long as people like yourself and others in media, and of course, you have a big star in the UK, Russell Brand, he's huge, he's big here in the United States. As long as they're up ahead of that, then I think it becomes harder, because more people are aware, more people are curious about how the powers are trying to control things in their life. And then it's less likely that they will succeed, you know. It is less likely they succeed when more people are aware of what's at stake and more people are aware of what the planning is or how their thinking is. As long as we want to be free people and don't live like the CCP runs China, then we know that the guys who perfectly fine with us living like the CCP. We can be out ahead of them, then we can stop it, because they don't want to, they don't want to be embarrassed. They don't want to look like fools. In the worst case scenario, they will get more aggressive, more vicious and just keep pushing and pushing and pushing. And I think that's, unfortunately, that's the, this, this, the place we find ourselves now in Europe, the UK, the United States and Canada. And it's going to be very interesting to see what happens in the next few years. It will be and we'll see how November changes things because we've little pushback in Europe so I think the U.S have a chance of some pushback in November. You did have a big pushback with that farmer protest that was pretty serious. I think that the farmer protest was really eye-opening for a lot of people. I think, didn't it didn't disrupt some government in the Netherlands or Denmark? I forget, but some somebody was overthrown or a political party that was in... It overthrew the government of the Netherlands, in effect. The issue is actually when you protest, you have media you highlighted, then you're looking for a political solution to come in on the back of that, and Europe haven't yet got that. Now, the European Union elections will be interesting coming up in only months, and that could change things. But yeah, whether the EU are able to remove themselves from China's pocket is a big question, just like it is from the state side, whether you guys can remove yourself from that and China have done well on, I guess, embedding themselves into all our institutions. Look. In Europe, I think the issue with the renewable energy side that they're talking about now and China really dominating that market, that might see them split a little bit with China. So, that'll be interesting to watch to see how the Europeans, which promote climate change, want renewable, want a post-fossil fuel economy, and then go, oh, wait a minute now. We want a post-fossil fuel economy, but we literally have nothing to make a post-fossil fuel economy. Yeah, we have EVs, but we don't have an EV battery maker. Yeah, we have wind, but we have no solar to speak of. If we do, it's small little companies. They're all dominated by the Chinese. It's like Peter and Ken's solar manufacturing plant. We employ a thousand people and we have a few rooftops in southern Spain have our product. But we're not big players. No one's afraid of us. Maybe we're happily employing a few people and making some money until the Chinese come in and buy us out, whatever. They don't have the infrastructure for that. I think I'd be curious to see how Europe reacts to China within the renewable energy space. And I see that as being where China really becomes, well, Europe really splinters off from China because they're not going to be able to compete with China in that market. And they consider that to be, obviously, what Europe always talks about is climate change. They consider that to be probably their most important market in the future. Yeah, 100%. More solar panels from China will solve everything. Yeah, the temperature will fall at least at one degree over the next 20 years Kenneth, I really appreciate you coming on. I've loved following your twitter and obviously your many articles on daily caller. People can get in the description if they're watching. If they're listening it's there as well now the podcast platform so thank you so much for joining us and giving us your thoughts on China. Thanks for having me on Peter, appreciate it.

With CISA just putting out new “secure by design” guidance, Lexmark CISO Bryan Willett pulls the curtain back on the curtain back on how Lexmark is approaching secure-by-design in its products Lexmark is at the forefront of secure by design as their products constantly touch highly confidential information in regulated industries, along with an established security record validated by IDC, Quocirca, and Bitsight. Bryan talks about the impact of secure by design on hardware manufacturers; the steps his company has taken to secure its products, monitor suppliers, and push updates; and his thoughts on the CISA guidance. Visit https://cisostoriespodcast.com for all the latest episodes! Show Notes: https://cisostoriespodcast.com/csp-164

In this episode we dive into the world of Salesforce Revenue Cloud with Josh Nelson, Founder & CEO of High Tide Consulting. Josh packs a decade of CPQ experience gained through diverse roles. He started as a CPQ customer at Lexmark, tackling the implementation of Oracle CPQ. Then, at Traction on Demand (later acquired by Salesforce), he transformed a failing CPQ practice into a thriving success story as the CPQ Practice Lead. In this interview, Josh pulls back the curtain on: Consulting pitfalls: Learn about "switch & bait" tactics and how to avoid them. Investor insight: Meet Ajay Gupta, an investor featured in a Tony Robbins book, and discover his role in High Tide's success. Near-shore advantage: Uncover why Josh champions the near-shore model and its benefits for the company. Remediation rescue: Explore the reasons behind High Tide's frequent remediation projects and gain valuable insights. Project failure factors: Unmask the top three reasons why CPQ projects go off track and how to prevent them. Shiny object syndrome: Understand this common stumbling block and learn how to stay focused on what matters. Plus, much more! Buckle up for a candid and insightful conversation that will leave you yearning for more. website www.hightideco.com  Linkedin https://www.linkedin.com/in/joshunelson/  email josh@hightideco.com 

Edgar Guillermo Solano is the author of the Best Seller ·Innovation for square heads·. His new book, ·Playliving· shows how to take strategies used on games into the business world. Creator of the game and the book WakeUpBrain to accelerate innovation using games.. He has been Commercial and Marketing Manager in tech companies such as Hewlett Packard, Compaq and Lexmark. He is the director and host of the Podcast ·Square heads club·. He is the director of the WakeUpBrain Academy. He is also the creator of i-Tournaments, innovation tournaments designed to transform culture in companies.

834: The introduction of ChatGPT and generative AI this past year has pivoted the conversation around AI in terms of how this new technology fits into a company's broader transformation strategy. In a panel from our December 2023 Metis Strategy Symposium, Vishal Gupta, CITO of Lexmark, and Sumedh Mehta, CIO of Putnam Investments, join Metis Strategy's Steven Norton in a conversation about driving an enterprise AI mindset and the implications the new technology has across the business. Vishal adds color to his role and team structure at Lexmark, the value he aims to deliver with new AI capabilities, and the importance that trust holds when driving a mindset shift. Sumedh expands on this with details on how he breaks down the silos present between teams at Putnam, collaborates with strategic partners to deliver AI capabilities, and brings talent into the organization to realize a successful AI strategy.

834: The introduction of ChatGPT and generative AI this past year has pivoted the conversation around AI in terms of how this new technology fits into a company's broader transformation strategy. In a panel from our December 2023 Metis Strategy Symposium, Vishal Gupta, CITO of Lexmark, and Sumedh Mehta, CIO of Putnam Investments, join Metis Strategy's Steven Norton in a conversation about driving an enterprise AI mindset and the implications the new technology has across the business. Vishal adds color to his role and team structure at Lexmark, the value he aims to deliver with new AI capabilities, and the importance that trust holds when driving a mindset shift. Sumedh expands on this with details on how he breaks down the silos present between teams at Putnam, collaborates with strategic partners to deliver AI capabilities, and brings talent into the organization to realize a successful AI strategy.

Many manufacturers leverage the Internet of Things (IoT) to gather data and streamline their operations. Lexmark has been applying that concept since long before the IoT was commonly understood, using sensors to gather data and provide their clients with an exceptional customer experience.Tonya Jackson is the Senior Vice President of Chief Product Delivery Officer at Lexmark. She has over 30 years of experience in the high-tech industry, and is currently responsible for Lexmark's product delivery strategy, which includes supply chain, manufacturing, hardware, supplies development, and more.In this classic interview, and one of our best of 2023 and made possible through a partnership with the team at Microsoft, Tonya joins co-hosts Scott Luton and Kevin L. Jackson to discuss:• Initiatives that Lexmark has implemented to move their digital transformation forward, such as leveraging IoT capabilities to pinpoint variances and accelerate responses• Investing in supply chain resilience by institutionalizing lessons learned in preparation for the decisions she and her team will make in the future• How the cloud makes it possible for manufacturing companies, and supply chain leadership specifically, to access powerful computational resources on an as-needed basisAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comThis episode is hosted by Scott Luton and Kevin L. Jackson. For additional information, please visit our dedicated show page at: https://supplychainnow.com/best-2023-building-disruptive-differentiated-offering-lexmark-1214

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Join us on The Fabric, a podcast by Lobby Capital, for an inspiring conversation with Collin Wallace, our newest partner. In this episode, our host Buddy Arnheim, chats with Collin to explore how his remarkable entrepreneurial journey brought him to join the Lobby Capital team. From his formative years in Baltimore, his adventures in China, and his tenure at Lexmark, Collin shares the pivotal moments that have sculpted his entrepreneurial path. You'll get a firsthand look at his innovative concept, FanGo, and its eventual merger with Grubhub. Tune in to learn how Collin's curiosity and diverse experiences uniquely positioned him for his role at Lobby Capital. Discover the story of how his entrepreneurial journey seamlessly led him to become our fund's newest partner. Don't miss this captivating conversation as we unravel the incredible journey of Colin Wallace, right here on The Fabric!

In this episode, Gayatri Kalyanaraman is in conversation with Saikat Chakrabarty who is a Technologist, Director, Engineering at Mihup and he's a AI/ML and Computer Vision Enthusiast.In his career spanning over a decade, he has been a Telecom engineer, prompt engineering, Interaction designer and conversational AI. Saikat is working in the pioneering world of building AI tools that map the man machine and the personHe's working in the contact center engineering by understanding the questions and asks from our customersSaikat started his career in creating software for LTE within 4G Telecom providers and says that he has not looked back from thereSaikat's team in Mihup creates the analysis of the several thousand conversations between the customer and contact center and understand the sentiment of the userListen to the conversation on how the vernacular language support is being created in the AI platform to build accuracyUnderstand that initial days you have to choose the right place to work and always stay invested in oneselfSaikat also talks about his mantra of “Don't choose an easy path and continue to learn”Saikat talks about his interests in Medical and Computer science and Brain networks are working. Saikat believes that the future bet is lying on medical access across the globeSaikat says that software changes in months not years - you have to keep yourself updated daily and that's the only way to stay relevant He's also deep believer of the growth of the technology in Tier 3 cities within India given the organizations changing to remote first or HybridSaikat has been instrumental in Mihup's success as one of the leading Conversational AI companies in India. He leads the entire tech organisation at Mihup, with a team of almost 20 people working under him, ranging from Devops to MLEs, overseeing the end to end development and shipping of the Mihup products.Saikat Chakrabarty is a dynamic leader and Senior Engineering Manager at Mihup, a pioneering conversational AI platform founded in 2016. Mihup's revolutionary approach empowers individuals to seamlessly interact with the digital world while prioritizing inclusivity and accessibility, regardless of language, accent, or dialect.Technical Leadership:At Mihup, Saikat has successfully managed and mentored cross-functional teams in machine learning, R&D, product development and DevOps. His expertise in managing the development of Mihup's conversational AI products has positioned him as a trusted leader in the industry. With a deep understanding of a wide range of technologies, including Java (Spring Boot), NodeJs, Golang, Angular, Python, RabbitMQ, PostgreSQL, Redis, Kubernetes, and more, Saikat has played a pivotal role in building highly scalable cloud microservices and optimizing premise-based applications.Diverse Experience:Saikat's wealth of experience extends beyond his role at Mihup. He has previously worked with renowned companies like Lexmark and Polaris Network Inc., where he honed his skills and passion for AI/ML and computer vision. His contributions to these cutting-edge fields have resulted in 2 patents and 6 paper publications, consolidating his exceptional knowledge and expertise.Recognition and Awards:Saikat's exceptional contributions and dedication to his craft have earned him notable accolades throughout his career. Notably, he was awarded the prestigious Digital Transformation Award at Lexmark Focus-2-Future, alongside the Manager Appreciation Award and several other commendations. At Mihup, he has regularly been the recipient of special rewards for his undying passion and dedication towards delivering products that customers love to use.Saikat can be contacted at Saikat Chakrabarty:

Our third anniversary episode features the first of three episodes recorded live at GroceryShop in the Vantage podcast studio. We welcome three rock star venture capitalists--Ashley Hartman (Bluestein Ventures), Matt Nichols (Commerce Ventures), and Kevin Parakkattu (Plug and Play) --who share their thoughts on the future of retail tech. In a fast-paced discussion, we dig into the current funding environment, challenges scaling once promising technology, and what each of our panelists are looking for now. We also discuss the outlook for generative AI, connecting offline and online behavior, personalization, sustainability, store level analytics, retail media, and more!As usual, we kick things off with our analysis of the week in retail news, starting with the Fed's interest rate pause and IPO fever. We then discuss Lowe's CEO saying the quiet part out loud when it comes to addressing a big driver of retail theft, before returning to the Wobbly Unicorn Corner for news of Stitch Fix's plans to right the ship. Then it's an early look at both holiday hiring plans and several firm's sales forecasts. About VantageEnterprise brands and retailers in over 120 countries around the world use Vantage for data-driven ecommerce advertising. Vantage was built on the primary goal of helping ecommerce businesses of all sizes around the world grow. Driving this growth: artificial intelligence, machine-learning technology, predictive analytics, and performance at scale. We're committed to helping businesses identify opportunities and grow revenue in an easy and data-driven way. We leverage the data from the thousands of retailers worldwide to best understand how to be successful. About AshleyAshley co-leads Bluestein Ventures, driving the firm's strategy, portfolio company support, and deal pipeline. Ashley has made over 30 investments in the space, and is an observer on three boards, including Base Culture, Grovara, and Rethink. Ashley has appeared in Forbes (here and here), has been featured on industry podcasts (here, here, and here), and regularly serves on food industry panels.Ashley has deep experience leading growth strategy and establishing scalable infrastructure necessary to build sustainable ventures. Prior to Bluestein, Ashley was Vice President of Strategy & Operations at Hartman Windows & Doors, where she was responsible for growth strategy, leading expansion across the U.S. as well as setting the platform on which to grow. Ashley also worked for Coinstar in Business Development, focusing on launching their new ventures. After college, Ashley was an Analyst at NERA Economic Consulting.Active in the Chicago and food community, Ashley serves on the Board of Naturally Chicago, on Selection Committee of the Good Food Accelerator, and as a mentor at Food Foundry, The Hatchery, and the LeAD Accelerator, in addition to being a judge at Booth's new venture competitions. She is also on the National Leadership Council of United States Artists. Ashley received an MBA with honors from Harvard Business School and a BA in Political Economy, summa cum laude, from Williams College.About MattMatt has been an investor in and operator of early-stage technology companies for more than 20 years. He leads the firm's commerce infrastructure/retail technology investment team and is a member of the management committee. He serves on the boards of several portfolio companies, including Grabango and Pensa.Prior to Commerce Ventures, Matt was the CEO of Gemvara, a disruptive jewelry eCommerce business that was sold to Berkshire Hathaway. Matt also worked as a venture capitalist at Highland Capital Partners and Morgan Stanley Venture Partners where his investments included Bullhorn (Acq'd by Vista Equity Partners), Pixable (Acq'd by SingTel), Avamar (Acq'd by EMC), Tarari (Acq'd by LSI), and Perceptive Software (Acq'd by Lexmark). Matt was a member of Morgan Stanley‘s Technology Corporate Finance team where he was part of the Google IPO team and also spent time in Google's corporate development group.Matt studied Economics at Pomona College and earned an MBA with high distinction from the Tuck School of Business at Dartmouth.Fun Fact: Matt was once a nationally-ranked badminton player.About KevinHighly versatile venture capital leader with a track record of demonstrated performance. Sourced and led 40+ Seed and Series A investments exceeding $10MM deployed with a combined market value of >$50MM inclusive of portfolio companies BigID, Madison Reed, ZigZag Global, ChargeAfter, MANSCAPED. Developed strategic partnerships with Nike, McDonalds, YUM Brands, Ernst & Young, PVH, and 12 other retailers and brands. Tenacious at developing investments, securing customer loyalty, and forging long term relationships with internal and external business partners. An adept people leader with a reputation of attracting and developing high performance teams.About UsSteve Dennis is a strategic advisor, keynote speaker, and bestselling author of focused on growth, innovation, and the impact of digital disruption. He is widely considered one of the foremost and influential voices in the retail industry. You can learn more about Steve on his  website.  His #1 bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a Forbes senior contributor and on Twitter and LinkedIn. You can also check out his speaker "sizzle" reel here.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,       The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor  with Dr. Sylvain Charlebois.    You can learn more about Michael   here  or on     LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

794: Vishal Gupta, SVP of Connected Technology and Chief Information & Technology Officer of Lexmark, joins the broadcast to explain the elements behind his broad purview in corporate and IT strategy. Vishal explains the structure of his relatively new team and how he trains the talent he hires through Lexmark's Cohort Training Program. Vishal talks about overseeing the company's overarching corporate strategy, the innovation he is driving, and the security implications that come with what he and his team are developing. Of the innovation discussed, Vishal specifically dives deep into his perspective on the potential of AI and Generative AI within the firm. Finally, he reflects on the keys to his success and looks ahead at the trends in technology that excite him.

794: Vishal Gupta, SVP of Connected Technology and Chief Information & Technology Officer of Lexmark, joins the broadcast to explain the elements behind his broad purview in corporate and IT strategy. Vishal explains the structure of his relatively new team and how he trains the talent he hires through Lexmark's Cohort Training Program. Vishal talks about overseeing the company's overarching corporate strategy, the innovation he is driving, and the security implications that come with what he and his team are developing. Of the innovation discussed, Vishal specifically dives deep into his perspective on the potential of AI and Generative AI within the firm. Finally, he reflects on the keys to his success and looks ahead at the trends in technology that excite him.

During our many episodes of Unstoppable Mindset, we have had the opportunity to meet and talk with a number of people who have, in one way or another, been involved with the topic of Diversity, Equity, and Inclusion. The reason it is fun and relevant to speak with all these guests is that each one brings to our studio their own personal and specific life experiences. Often our guests came to the DEI field as adults and some knew earlier in life that they wanted to promote equity.   Our guest this time, Paige Riggins brings her own very interesting life take on DEI. She was born in Oakland California and was raised in South Carolina. She will tell us about her upbringing and about how she searched to discover herself. Paige is definitely a life explorer and she will discuss this without hesitation with us.   Paige, like so many guests before her, offers us the benefit of her knowledge and lessons about how to live and grow each day. I think you will find her observations thought-provoking and useful. We have a good discussion about her life and experiences as a teacher especially during the time of the pandemic. Paige uses her expertise to discuss topics like race and disability issues. She also will tell you about the business she joined when she left teaching.   About the Guest:     Paige Riggins is an experienced DEI Consultant & Coach specializing in organizational development, systems analysis, project management, capacity-building (training & workshops), and facilitation.    Driven by balance, community, and growth, she takes pride in building a collective of practitioners who incorporate diversity, equity, and inclusion into their personal and professional practice. She does this by leveraging her change management, cross-functional team building, curriculum development, coaching, consulting, data analysis, program management, restorative conversations, and evaluation skills to strengthen her practice.    As an experienced DEI Consultant & Coach, her goals include consulting through her consulting firm, Culture of Equity Consulting, LLC, and the continued practice of coaching and consulting with individual practitioners, organizations, and companies looking to move DEI initiatives forward with strategic and specialized support.   In addition to her primary job functions, she has also been recognized as a Courageous Conversations About Race Practitioner for her exemplary commitment to enlightening others inter-racially and intra-racially regarding DEI.   She holds a Bachelor of Arts in English from Columbia College, SC; a Master of Education in Curriculum & Instruction from Portland University; and a dual certification in teaching for South Carolina and Maryland with an Advanced Professional Certificate.   She was also awarded the Impact Spotlight Award for Teach For America, South Carolina for her efforts in the classroom.   “Any person in this work is only as good as their capacity to learn continuously.”   Ways to connect with Paige:   Professional Profile - https://www.linkedin.com/mwlite/in/paigeariggins   Website - www.cultureofequityllc.com     About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog.   Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards.   https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/   accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/       Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below!   Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can also subscribe in your favorite podcast app.   Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.     Transcription Notes     Michael Hingson  00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i  capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us.   Michael Hingson  01:20  Hi This is Michael Hingson. And you are once again listening to unstoppable mindset. I'm really honored today to have Paige A Riggins we got to find out about the A. But Paige is a dei coach. She has been very much involved in diversity, equity and inclusion and helping in a variety of different ways in that environment. And I don't want to give much away because I want her to tell us all about it. But we're really excited. We've been working toward making this happen for a while. I'm glad we finally did it. So Paige, welcome to unstoppable mindset.   Paige A Riggins  01:55 Thank you so much for having me, Michael,   Michael Hingson  01:57 we're really honored that you are here. And I'd love it if you could start out by telling us just kind of a little bit about you growing up and starting out and all that kind of stuff, things that kind of give us some background,   Paige A Riggins  02:13 of course. So I was born in Oakland, California, raised in South Carolina, and as spent a lot of my time reading books, writing short stories in class and just really trying to get a sense of self. But of course, in the teenage way, where I am stressing my mom out probably every other day. Which led me to really question like, whether I wanted to even get into, you know, being a teacher, which is what I ended up doing. And so a lot of what leads me now is just how I kind of spent my childhood like exploring new things, learning new things, and like trying to figure out what I wanted to do in this life, which you know, that changes every other day, which is probably just as common for like other people, but my main route to just South Carolina, being around family, being able to just kind of chill and rest and relax and be successful, but like, in my own way, and just kind of marching to the beat of my own drum as much as I can.   Michael Hingson  03:35 Do you think that makes you a risk taker? I mean, you like to explore and all that does, do you think that means that you you do risky things or that you are are much of a person that takes risks to try to discover information and new knowledge?   Paige A Riggins  03:50 You know, that question is very interesting, because I it sounds like I'm a risk taker. And there are a lot of times when I am trying to think a lot more than I do. And so when when people hear about my decisions or my advancements, they're just like, oh, wow, like that was really brave with you. When actually I was probably thinking about it for at least six months to a year before I even brought it up. And so I guess because I'm still taking the step it it is me taking a risk, but it's a risk that is like chaotic, but but ordered. So that I'm still having the risk, but I'm also still kind of like analyzing all the things that have to be true for this to go the way I want it to or at least as close as to the way that I want it to.   Michael Hingson  04:53 Well, you thought about it a lot as you just said you thought for six months or a year so it could Still very well be a risk, but it's something that you thought about and thought about doing. And just didn't generally leap into things. Have you ever just not thought about something and done it? Or do you really like to think about things a lot before you do it? Because I think that makes a difference. In, you know, answering the question, in both cases, their risks, but you've really thought about a lot of what you do before you do it.   Paige A Riggins  05:29 You know, that's a good question I, the things that I did not really think about, and I just kind of did, when I was like, getting a nose piercing, getting a wrist tattoo. Those were the things that I had to feel it in order to do it. And when I felt it, I got up, made the appointment, or I did a walk in and I just went to go do it. And so I think when it's things that that I approach with my gut, those are the things that I just kind of go and I just do, because I feel it in my heart that this is like, this is the moment   Michael Hingson  06:14 you trust your intuition and your instincts. I do   Paige A Riggins  06:17 that leads a lot of how I handle things. And it really leads even the way that I think the way that I do my routines because I try to go by what feels good for me.   Michael Hingson  06:35 Do you spend part of every day kind of thinking about what happened that day? Do you do introspection sorts of things to really analyze your your world on a regular basis?   Paige A Riggins  06:49 I do it at times. And there are times when introspection leads to overthinking for me. And so I have to I have to like meter. When is the point of no return where I'm going to get into overthinking and what is actual introspection for me. And so I usually have to do that reflection, like on the car ride home. Once I get in my house, I have to just let it go, no matter what it wasn't. And just so you know what this happened? This is how it was handled, or this is unresolved right now. And it's okay. Let me go light some candles do something else.   Michael Hingson  07:33 Yeah. And I think that's kind of what I'm getting at is that you can look at things and decide what happened, what worked, what didn't work. With some point, you do have to give it up. You can't beat yourself up over it, because that's not going to help anybody, especially you. Oh, no,   Paige A Riggins  07:52 I can't. I used to be that person where you know, if something wasn't perfectly the way that I wanted it to be? I would just kind of obsess over it. And then one day I said actually, it doesn't really matter how it went because I am a different person from the other person. And if we had a misunderstanding, or or if we just like, you know, did not agree. It's actually okay. And if that person wants to talk about it more, I'll be happy to. But I can't obsess over either. Yeah.   Michael Hingson  08:28 So you said you were born in Oakland, good for you. When did you move from Oakland.   Paige A Riggins  08:33 So it's so interesting, being born in Oakland, because my mom she was in the Air Force. And so that's where she was station. And we only stay there until I was about three years old. And she ended up getting stationed in Italy and I don't remember much of it. But she's just like, you were able to to Learn Tagalog you were able to, like be around so many different cultures. And then once she got out of the military, we moved to South Carolina. And that's where I was raised. So it's like OPlan is is a part of my roots. But the biggest part of my roots in South Carolina, I would love to go to Oakland someday. And just to kind of like, be where I was born. But yeah, that's, that's the story of like Oakland and a little bit about Italy, too.   Michael Hingson  09:28 I was just gonna ask if he had been back to Oakland, so you haven't really gone back to visit?   Paige A Riggins  09:34 No, no, I have not. I don't know what's what's holding me back. I think that I have to think like, there was anything that I was overthinking. It's probably going back to Oakland.   Michael Hingson  09:47 Well just think if you're in Oakland, you're not far from San Francisco, which means you're not far from Guillain Barre, squirt Ghiradelli square and chocolate just pointing that out.   Paige A Riggins  09:56 You know, I'm not gonna lie chocolate chocolate. To me one of the things that is my kryptonite, I need it. And I should not always have it, but it's, it's perfect.   Michael Hingson  10:08 It's always Bowden sourdough bread. So we can come we can come up with a lot of different options, you know. But, yeah, it's I, I lived for 12 years in Novato. So we were up in Northern California, we were in the well, the, what would be north of San Francisco up in Marin County. So, however, been to East Bay and Oakland a number of times and had a close friend who lived there. We just passed last year. But yeah. So I hope you do come back and spend some time touring around Northern California and having a little fun, the culture is great.   Paige A Riggins  10:51 You know what? I'm going to keep that in mind when I'm thinking about trips.   Michael Hingson  10:56 Well, it's worth doing. Well, so you lived in South Carolina. And when did you leave South Carolina.   Paige A Riggins  11:05 I left South Carolina back in 2021. I was there from the time that I was around for went to school there or K through 12. Even did my undergrad there. And I started working there as a teacher as well. So I my roots run deep when it comes to South Carolina. Are you a lot for me to leave?   Michael Hingson  11:29 Yeah, well, what What made you do that   Paige A Riggins  11:33 I want to change. Being a teacher is not the easiest. And during the pandemic, it was especially hard. And I wanted, I just realized that things were not as equitable as I thought that they were or that I wanted them to be. And so it was either stay in that same place and not really be able to make a change in the way that you want or go somewhere where you can get the learning and then at some point, come back.   Michael Hingson  12:02 So you did your undergraduate Did you? Have you done graduate work?   Paige A Riggins  12:07 I have I went to Concordia University. And I studied curriculum and instruction. So I had my Masters of Education. Oh, cool. Yes, it was it was rigorous. But I loved it.   Michael Hingson  12:21 So you know, I heard a report this morning that said that because of the pandemic, students are generally close to probably one grade level behind where they really ought to be. I don't even remember who was reporting that. But do you think that's true? Or how do we address that? Because this kind of thing can happen again, how do we not allow that to   Paige A Riggins  12:42 happen? Well, I can definitely say that it is true, even when I was a teacher, just kind of seeing, especially because kids are their own persons, like they are growing adults, and even outside of being grown adults, their kids, and so they have their own emotions, they're going through the same emotional roller coasters that we were when the pandemic started. And as it as it continues now. And so I saw a lot of loss when it came to reading levels. And for me, one of the ways that I started trying to support students is really just started to listen, which I did not always do. Try not to hold kids accountable for the fact that they are still learning how to handle their their emotions, which is a skill that even some adults don't quite have down pack yet. And just kind of listening and like, you know, seeing like, Hey, how are you doing today? If they were having a bad day, asking them like, you know, hey, take a breather, walk down the hallway, come back and just trying to get the social and emotional learning in there, where it would like help them to learn how to cope with those emotions and to name them for themselves. So my given autonomy where I could within the classroom.   Michael Hingson  14:18 Yeah. And it is a challenge because kids are learning so much or need to learn so much. My wife was a teacher for 10 years, I have a secondary teaching credential, but I never taught in a school although I think I've done a lot of sort of professional teaching in other ways, but I've never taught in school she did for 10 years. She loved the little kids she liked for a second and like third graders she likes third graders especially she said they were still young enough to really learn and older enough to start to really process as opposed to older kids who are much more set in their ways.   Paige A Riggins  14:56 I will say middle School is middle school, just educators are a special kind of people, because we tend to have to work with students who are like really trying to figure out who am I? And that question is just as hard as algebra one just as hard as Advanced Grammar when it comes to like what kids are expected to learn. And I would say, Yeah, middle school, it's like, it's so funny that she said that, because because I've met a lot of students who were not necessarily set in their ways. But they thought that they had to be like their parents, even if it didn't agree with them. Yeah. Yeah.   Michael Hingson  15:52 Intended to intended to do that. Teaching is is tough. And I think that teachers are so under appreciated on so many levels. And so it tends to be a real, a real challenge. That, oh, yes, all of us have to deal with. And I really get so frustrated sometimes about how people don't really appreciate what teachers bring. You know, and I'm, I listened to news reports about banning books in classrooms and the kinds of things that will parent should have a say in this. And when you really get down to it, they want to ban books, they haven't even read, and they're just listening to what other people said, rather than thinking and processing themselves.   Paige A Riggins  16:41 Oh, I think the most unfortunate thing about teaching and and the pandemic was watching a majority of people via social media, like praise teachers, and then go to really disregarding how teachers felt just as human beings have or to go, and essentially, become essential workers, because they had to educate, they still had to, like, you know, be mandated reporters, they still had to care for themselves and their families, and if they got sick, and then seeing how we're having what I've heard to be called culture wars, when it comes to ban books. And it's like, you know, really trying to understand, what are you trying to block kids from, that they don't already know, I have heard some of the most profound opinions on race and gender and society, from students just in an icebreaker question a bell ringer. And it's like, you want to dampen that and why?   Michael Hingson  17:56 Yeah. What do you think about this whole concept of what we are hearing called critical race theory?   Paige A Riggins  18:06 I think that there's a big misunderstanding about critical race theory. Because what people see as critical race theory, when it comes to painting white people to be bad people is no, it's not painting anyone to be bad. It's examining the actual historical context, and how that disparaged groups of people based on the color of their skin, their socio economic status, and to reduce it to we're just trying to make a group of people feel bad. It minimizes the reason why we shouldn't actually have factual information in schools, why we should actually teach students how to critically think about the world as it is, and not just critically think, but question it, because that's the only reason why we have half the policies, laws and practices that we have now. Because somebody questioned somebody was able to have the access to make a decision or to bring a collective of people together. And it's like, to minimize children's abilities to question like, our predecessors did, is essentially just you know, leaving room for one truth to be told.   Michael Hingson  19:28 Yeah. Yeah. And, and it tends to be so misunderstood in so many ways. You know, I'm, I'm amazed that anyone would want to ban a book like To Kill a Mockingbird, having read it a number of times, and hearing the things that people say, but then when you really drill down to haven't read the book, yet I'm and and the result is they don't understand anything about what Harper Lee was was saying in the book. And so it's so unfortunate that we, we tend to not be as thorough at researching things ourselves, we rely on someone. And oh, well, will we trust this person? Oh, we trust that? Well, you know, the reality is that there are a heck of a lot of people who don't trust this person or that person. And is there a reason for that? We really need to look at things for ourselves, and we don't as often as we should.   Paige A Riggins  20:42 Yes, and I would agree. Because going straight for like knee jerk reactions when it comes to what you think is like in a book versus skipping over the the entire reason for like, why a book was written, even books that are banned right now deal with anything that is not heteronormative anything that is not outside of the norm in American society. And my question always, when the idea of like betting books comes up is, do you want kids to not be able to identify as their full selves? And if so, why is that while you were able to? So yeah.   Michael Hingson  21:32 And, you know, to, to expand the dimension, which I have done from time to time on this podcast. Very rarely, when we talk about Dei, do we even get into the discussion of disabilities, even though there are more people with disabilities than there are any other minority of if you call women to be a minority, and although there are more women than men, but the reality is, we don't include them. We don't include people with disabilities. We don't have discussions, not to talk about reparations, and other things like that. Let's talk about how people with disabilities were, are and probably will be treated for some time to come because we're not in the conversation at all.   Paige A Riggins  22:16 Yes, and I will even say, even living in Baltimore, as it is now, it's not accessible. My mom, she's a disabled veteran. And she cannot live in most places in this this city, because her power chair is going to need like, you know, elevator, it's going to need no steps when you're entering the building. And even this conversation about culture wars, banning books, limiting how people can identify with historical context, that also leads to minimizing marginalized groups, especially when it comes to ability. And so I agree with you, because even with how we have conversations about equity, just in passing in school districts, a lot of the times, accessibility is not even one of the things that comes up as a concern, even though not all disabilities are even apparent. You can look at somebody and not know what they have going on. And make an assumption that actually minimizes their identity and excludes them from decision making and access.   Michael Hingson  23:43 Yeah, and it has been many years since I first heard this statistic, I'm about to say, and it hasn't really changed much the unemployment rate among employable people who are blind, and I think it's appropriate to say who have a, a physical disability is in the 65 to 70% range, even though we have a national unemployment rate of 3.4%, according to the statistics last Friday, and why is that? It isn't that we can't work it is that people think we can't work and they're not willing to explore, and they don't like something that's different from them, which also feeds into the whole race discussion, too. But nevertheless, it's still the case.   Paige A Riggins  24:30 Yes, I think that especially if people approached things that they do not identify with, with with questioning to understand not just to respond, a lot of what gets minimized when it comes to the different social identities. It would, there will be a space for people to be their full selves, because you know, even when it comes to race, they It's like, if I'm not the same as you, instead of looking at it as this is an opportunity for me to get another perspective, some people can view it as this is a threat to my personal safety, even when it comes to ability, have half of the the outdated terms half of the outdated laws and policies and practices, minimize a person with disabilities, ability to like access, many of the areas that able bodied people can access, even when it comes down to having conversations having a seat at the table to make decisions about how their livelihood is affected.   Michael Hingson  25:47 Yeah. It's it's kind of the nature of the beast. And it shouldn't be, but we haven't learned to move beyond that yet, as a society, within this country or anywhere else for that matter. I agree. So are you still teaching in the classroom today?   Paige A Riggins  26:09 No, I am actually doing I'm actually doing equity work, excuse my background noise. I live right by the streets. But I do equity work. And in that equity work, I look at workplace culture and religious identifying what it looks like to implement structures of protection for marginalized identities.   Michael Hingson  26:37 So is this your own business now? Or do you work for someone else do that.   Paige A Riggins  26:41 So I the workplace culture piece, I have my own consulting firm called culture of equity consulting. And then I also work within a school district when it comes to educational equity. When it comes to race.   Michael Hingson  26:59 Well, hopefully we'll get to help you make an expansion of that and deal with disabilities. But that's another story that we don't have to worry about today.   Paige A Riggins  27:09 Look, you'll have to take that up with my supervisor, I, a lot of the times in school team meetings, we end up talking about intersectionally what happens for students outside of race, because race impacts a lot of students lives. And when you add on ability, socio economic status, gender, nationality, those things shape how a student or a staff member can like navigate throughout the day, starting from like when they leave their home, when they return,   Michael Hingson  27:47 there's a lot to it.   Paige A Riggins  27:50 It is it's very multifaceted, very much. It sometimes feels like going down a rabbit hole. information where you start with asking a person one question about how they identify. And then you start asking, Where do you live? How do you get to work or school? What is it like when you are engaging with people outside of your race? What does that bring up for you? And and the question is, can can keep going on, which is both a strength and one of those areas that can stop a conversation because you can learn a lot about a person. And if there is something that clashes with the part of your your identity, that can bring the need for like having some some type of structures of like protection, some type of parameters so that you will care for each other, even if you're different. Which is the whole point of the big focus on equity anyway,   Michael Hingson  28:57 right? We're all different in various ways. Sometimes it's very subtle. And so we don't tend to pay attention to it, but sometimes it's significant differences, whether it be race or sexual orientation, or, or disability or ability. And, and some of those terms have to be changed. So I've been advocating that we need to recognize a disability isn't what we think it is. disability isn't a lack of ability. Some people would say but that's the word. No. Diversity is supposed to be also celebrating difference and it doesn't deal with disability. So you know, we can change what words mean. And we ought to do that disability does not mean a lack of ability disability as a characteristic. And I could make a strong case for the fact that you, Joe Biden, and no, let's come up with some younger politician. Sarah Huckabee Sanders, she's a Republican who gave a speech today Tonight, which I thought was kind of crazy, but that's my opinion. But nevertheless, all of you have disabilities, your disability is your light dependent lights go out, if you don't have access to a flashlight or a candle, you're in a world of hurt or a smartphone. And the reality is that the invention of the electric light bulb covered up that disability for you. And there's so much technology that allows you to have light pretty much whenever you want. But nevertheless, the disability is still there. So we can make the case that everyone has a disability, and I bet we could come up with other things about any individual that would, from a relative standpoint, or relativity standpoint would make them have a disability over someone else, short people have a disability. Over we have that the top people don't recognize tall people have a disability that short, people don't recognize when you're trying to fit into a crowded airplane seat, for example. There are there are all sorts of things that come up to the level of what we ought to call a disability. But we don't because we have an outdated definition of what disability really means.   Paige A Riggins  31:14 And I would agree with that. And that's a really interesting take on how how everyone has some way that like their life is altered, by the way that they are made.   Michael Hingson  31:30 So you're now working in part in your own business and working with the Department of Education and so on. When do you do most of your work? Do you pretty much keep busy all day? What are you most productive?   Paige A Riggins  31:42 Oh, so I am a morning person through and through. By the time that it is 7pm, the worst part of my brain kindly goes to sleep so I can have time to just relax. I used to be one who would work until 9am and 10pm. But it just wasn't it wasn't humanity friendly. And so I had to figure out another way of just honoring myself. And even though like running a business and also working in a school district, and also you know, being a friend, a partner, a sister, a daughter, all of those things, even a dog mom, all of those things require my attention to and they just as as important as the work that I do. So having a balance is a little hard. But that's usually when I get my work done is like during the day. And by the time that it's the evening, I tried to make sure that I have some kind of routine in place.   Michael Hingson  32:41 I had a guide dog was my sixth dog, her name was Meryl. And I describe her as a dog with a type A personality, she would not leave if you will work at the office. Even when we were home and the harness was off, which was the time that she could relax, he had to follow me around, she wouldn't play with the other dogs in the house. And eventually, literally, that lack of ability to relax, stressed her out. So she only got it for about 18 months. And then she just became totally fearful of guiding. And it was uncontrollable. And we had to retire her. And so I hear exactly what you're saying. I think that it is it can be true for dogs. As much as it is for people. This whole idea of being a workaholic is a real lovely thing to a point. But the reality is if we don't take time for ourselves, it can be a problem.   Paige A Riggins  33:35 Yes. And I'm so sorry to hear about mero I definitely that was a big part of also why I had to figure out another capacity to support diversity, equity and inclusion in the education field because being a teacher, it really plagued my mental health especially in the fall. Because of course by the time that it's 530 it is dark. And I am one who like really loves feeling sunlight. I love being able to like walk around and it not being nighttime quite yet especially when the day started and like you know, just very short days and very long nights. And so when I was not really digging into routines, and I was like you know still grading papers at home and lesson planning and never really given time for myself, it caused a constant sense of urgency, a constant sense of needing to work to where I started to feel like I was losing my passion in the profession, which is why I've been had to switch over to you don't need to great papers in the evening. You don't need to take any work home for the weekend. You do your work. During the week, and whatever's left will be that when you get back, and it was hard to switch over to that way of being, especially when sense of urgency and constantly doing doing doing is what is applauded in the education field. Do you   Michael Hingson  35:19 do you miss teaching being in the classroom though,   Paige A Riggins  35:22 I miss the children, I miss being able to see children start at one point of development in August, and to come to be a whole different version of themselves by the end and a better version of themselves to for the ones who were at that point. And for the ones who were still questioning, just kind of seeing how they were like navigating life as a child who won't always have had, like, you know, autonomy, especially in education, where there's a bunch of like, rules and like policies. And so I missed that I do not miss the red tape on the classroom. And all of the things that came with politics and how you like, you know, respond to kids and parents and other colleagues and your administration. And it was just that, for me, took the joy out of teaching, especially when it was the height of the pandemic. It was, it was a very stressful time. Well, I,   Michael Hingson  36:29 I have always loved being able to visit classrooms. My wife and I volunteered when we moved here to Victorville for our niece, Tracy, who is a kindergarten teacher, she's now taught over 20 years, she loves kindergarten, and loves being with the kids. Although every year we hear more and more about how some of the kids are having more and more challenges. And some of it comes from parents who did drugs and and disaffected the kids and other things like that. But but she loves kindergarten, she just has a a boatload of fun with it. And we went and volunteered for a few years, and helped. But then, of course, with the pandemic, a lot of things change. So now my wife has passed. So we we don't anymore. But it's you know, I hear what you're saying, though, and the politics is such a problem. I suppose some people would say Yeah, but it's necessary. Well, I think we should look at how necessary it really is. But I remember some of my teachers, I remember the names of a lot of my teachers and remember some of them very well and the effects that they have had in my life and actually still correspond with some of them, which is really kind of cool. For five years ago, well, it's five years ago, my gosh, it is it'll be six in August, but I went to celebrate, we surprised him my high school geometry teacher who came to our wedding and who we've stayed in close touch with, went to his 80th birthday, and surprised him his kids were in on it. But I flew into Colorado, and we just totally surprised him. Boy, that was fun.   Paige A Riggins  38:27 Wow, that sounds wonderful. And I'm definitely sorry about your wife. And I'm glad that you all got the chance to be able to engage with young people, especially in their element. I feel like anyone who can teach lower and upper elementary, they have a special place in my heart because then those kids didn't come to middle school.   Michael Hingson  38:53 Yeah. Well, and now some of the children of some of those kids are in her class. Oh, wow. She was telling us that a few months ago, a few weeks ago, she was telling me about that. That's pretty funny that she gets to have the kids have some of the kids that she that she taught.   Paige A Riggins  39:16 But see that all goes to impact and being able to just kind of see like how I had this person when they were just a little person and now they have their own little people and they come back and they won want their kid to be in my class, too. They are here and now I can help a whole nother generation. Go through that same process.   Michael Hingson  39:42 Who are some people who have had, from your perspective major impacts on your life?   Paige A Riggins  39:49 Definitely my grandmother who passed in 2018 and my mom both of them one My grandmother taught me just kind of how to be resilient, which was kind of to a fault, because it took me a long time to really understand what it meant to relax, and to not always talk about work. And so perseverance came from my grandmother, and from my mom, she just really allowed me to be the person that I was growing up to be. And she didn't want me to make mistakes, but I made them anyway. Because I was a stubborn back then as I am now. And so just kind of those two women in my life showed me both sides of what it meant to be a black woman in the south in America, and what it was gonna look like to be successful and just kind of like, make your own way.   Michael Hingson  40:51 Now, you said your mom is in a power chair, now?   Paige A Riggins  40:54 She is.   Michael Hingson  40:56 Has she always been or just that's recent? No,   Paige A Riggins  41:00 she got hurt at work back when I was in high school. And so her journey through what it meant for sense of self what it meant for access movements. And how she was like, you know, able to, like actually navigate, it shifted drastically for her. And it really made me understand how, how able is, most people are, including myself at the time when it comes to just making space for what people may not have, due to circumstance or biological means. It made me really question what does it mean to like, honor a person as their full selves without one having pity because pity helps no one. And also allowing them to have autonomy over what they need and what they don't need. She taught me a lot. And still is to this day.   Michael Hingson  42:17 You know, you can't, you can't do much better than that mom and grandma,   Paige A Riggins  42:25 to staples in my life   Michael Hingson  42:28 will take mom to Oakland.   Paige A Riggins  42:32 I want to sew back. She told me that I need to go even if it's only once, because I'll be able to kind of get a sense of like where I came from. And I keep hearing how like Oakland has changed drastically, but I still I still would would want to go so at least give young page something   Michael Hingson  42:54 did has. And also it's become more accessible. You can ride the BART the barrier to transit mom could ride Bart, Karen and I did. It's it's very a lot of it is very accessible. I don't know whether there are inaccessible BART stations or not. Most everything I think is accessible. And they monitor you. We went on BART once Karen had never been on BART, we were up in San Francisco. This is around the time we were married or a few months before. And we went to a BART station later in the evening, and she wanted to ride Bart. So we push the button to get the elevator and the elevator came. And I think they were listening to us in the elevator because we said you know i She said we got to figure out where to go to deal with the accessibility part. And either somebody said on the speaker in the elevator or as soon as we got off, they said, Oh, you come this way. And it was it even gets better. So we got through and got to the train got on the train. And the station person that we worked with tracked us and he said, because we just said we wanted to take a ride and then come back. And when we got close to the next station, this voice comes over the speaker. Alright, this is where you're going because there was basically nobody else on the train. This is where you get off. And I'll tell I'll direct you as to where you go. And he just tracked us the whole way, which we which we love. You know, we didn't consider his spying at all. But Karen had a wonderful experience with part because of that. Now at that time, she was in a manual chair. But it wouldn't have mattered. She started using a power chair later. But she but she loved going on Barton and it was fun. I'd been on BART and used part a number of times. But I never knew about the fact that they could track me and I wouldn't mind if they want to do that. That's fine. But for her it was great. And it gave her a wonderful experience and a lot of confidence and she's had some other experience This is a transportation there's a lot of New York that's not accessible. But buses are accessible in New York. And she actually, we, we went back once before we moved to New Jersey, and we were up at a hotel, when I had to go do some work. When she decided she wanted to go to the UN, she went downstairs, discovered that the buses were accessible, wheeled out to a bus, got on a bus, paid her fare, went to the UN wheeled across, came back bus picked her up, there was a ramp that lowered or I guess it was a ramp that lowered, she got back on the bus, went back to the hotel and did the whole thing. There was a lot of it that was very accessible long sometimes. But she was able to do that. And she could have done it in a power chair as well. But again, at that particular point, she was using a manual chair. But I know New York is now talking about trying to make basically all subway stations are accessible by 2050. And wow. And that's a job to do. Because some of those I can understand why they're not accessible, but their commitment is to make them accessible, which is cool.   Paige A Riggins  46:07 That is cool. And I think that also having like the having someone who is watching allows people to have more more autonomy, to not like you know, have to rely on anyone coming with them if they just simply want to have like their own solo adventure. And I love that.   Michael Hingson  46:29 And it seems a reasonable thing to do. So I'm glad she had those experiences, we must be married for two years by 15 days when she passed. So a lot of memories.   Paige A Riggins  46:41 Oh, my goodness, that that is an admirable amount of time. And I know that you honor her memory every day.   Michael Hingson  46:51 That is the plan. Well, you know, you have obviously learned a lot and you have worked on on both sides, if you will, of the of the teaching process. Although if I were to think about you a little bit, I'd say you're always learning so you're always looking for good teachers and what you do, because we never stopped learning or we shouldn't anyway. But for you. What do you think the most important personality trait is? Or what are some important personality traits that you think someone needs to have if they're going to do your job or be in the kind of field that you're in?   Paige A Riggins  47:33 So it kind of goes back to the question about risk taking earlier, you have to be adventurous enough to be okay with making mistakes. And along with that curiosity is one of the biggest personality traits, I would say that you need to like, risk taking curiosity, and humility. Because I think it at no point did I ever feel like I've arrived. And that's how I'm able to still keep doing what I'm doing and to keep learning like, you know, even with this call, learning a new perspective on like, how disability can be viewed as not like, you know, not just a lack of something, but it's just everyone's way of navigating through society is different, based on different characteristics, like thinking of disability as a characteristic is something that I did not even think to know. And that's purely off of off of curiosity. So like, if anyone were to get into education, or consulting or just equity work in general, I would say, please go ahead and take risks, learn how to be curious, and always have humility.   Michael Hingson  49:00 Definitely great traits. My parents, I've often said, We're risk takers, because when I was born, and it was discovered, I was blind a few months after being born, my parents were told, send them to a home for handicapped kids, because no blind child could ever grew up to do anything. And they disagreed with that. And they said, Well, of course he can grow up to do whatever he chooses to do. And they had to have taken a lot of risks to allow that to happen to allow me to ride a bike when we were living out here in California, or just to walk around the streets of the Southside of Chicago when I was three and four years old, and things like that. And so there, there were a lot of ways that they took risks. And I'm sure that they, like you thought about it a lot, but they also decided they they couldn't not do that they had to allow me to explore or how would I learn   Paige A Riggins  50:00 And I love that they not only didn't take what someone else said, but they said, we're actually going to just lean into learning new things about how we can support our child. Because look at you now.   Michael Hingson  50:14 Yeah, look at me now, right? Well, no, I hear what you're saying. And, you know, we are all the product of our parents and those around us and the choices we make. And it's important that we always think about those things.   Paige A Riggins  50:36 Most definitely. Even when I think about like my, my grandmother, and my mom, and like, what my grandmother taught me, when my mom proposed to teach me all of that came from, especially my mom, taking a risk on knowing that she was raising her children, meaning me and my younger sister differently, and that it wasn't going to always be viewed as a good thing, because we were taught to be more curious, more outspoken.   Michael Hingson  51:07 Did you have a dad in the process anywhere?   Paige A Riggins  51:10 I have my dad for a little while, we are distant now. And it's of no, it's of no consequence, outside of just human things that happen. I think that the biggest thing that I'm really having to kind of grapple with now is that, even when, when adults become parents, that does not mean that they still don't have their own personal journeys to go on. And that can sometimes impede on being a parent or being a son, a brother, a cousin, and uncle. And that it's actually okay, because their journey is just gonna look different right now.   Michael Hingson  51:58 Yeah. And there's nothing wrong with that, if that's what they need to do, as long as they do it. And they do it well.   Paige A Riggins  52:05 Right? Definitely heavy on the wellpark.   Michael Hingson  52:10 Well, there is that yes. There's always that something I've asked occasionally, on this podcast of people, if you had the ability to go back and teach or tell your 18 year old self, something, what would it be?   Paige A Riggins  52:26 I would tell her to find out her best qualities, and then to write down everything that she thinks is not right about herself. And to just ask herself why. Just think about what has made you feel this way about yourself. Because I think if even back then if I had sat and like really thought about what I didn't like about myself, it would actually be everything that society told me that I should not like about myself, instead of what I didn't actually like. So I would tell her to just think about that, and start to accept more of who she was because she was gonna turn out to be pretty okay.   Michael Hingson  53:25 What were some things that you didn't like about yourself, that you could go back and tell your 18 year old person about?   Paige A Riggins  53:32 I think definitely, I probably wouldn't have been as bossy. And I would have definitely embraced a lot of my dialect from like being in the low country of South Carolina and really embraced the way my mind works when it came to being creative. And like writing short stories, which I still do now, for fun, but it's just if I hadn't damp in that, when I was younger, thinking that I had to go be something else. I would have definitely wanted to like change that. It's just kind of embrace being a black woman in the South. Yeah.   Michael Hingson  54:21 Would you tell her not to wait so long to go to Oakland?   Paige A Riggins  54:25 I definitely would, okay. Oh, this is I know this is gonna sound far fetched. Can you put aside some money from your job at Pizza Hut? And actually go ahead and keep that money until you're like a little older and then go to Oakland. She wouldn't have understood what I was saying. But probably would have sold it anyway. Yeah,   Michael Hingson  54:48 well, you know, it's always fun to have adventures to look forward to.   Paige A Riggins  54:52 Yes, yes, it is.   Michael Hingson  54:55 I don't know when or if it'll happen again, but I'd love to go on it. cruise now logistically, we'll see because there isn't someone right now to go with. I don't know a lot of people cruise alone, but cruising Have you ever cruised?   Paige A Riggins  55:08 I have not, I am still grappling with what it's like to be out in the middle of the ocean and have to like relinquish control?   Michael Hingson  55:22 Oh, it's a lot of fun and it's safe.   Paige A Riggins  55:26 Am I try that at some point, I have to figure out where I would want to go, though,   Michael Hingson  55:32 who Yeah, you got to figure that out, too. I suppose you could cruise to Oakland through the Panama Canal. But please get to San Francisco,   Paige A Riggins  55:44 get to things then it was very RC.   Michael Hingson  55:46 Well, you know, it's, it is so much fun to, to do retrospective things like what you tell your 18 year old self, and so on. But if you found somebody who's starting out doing what you do, what would be some advice that you'd give them to help them along?   Paige A Riggins  56:10 I would tell them to do it. Take in as many perspectives as you can when you're in the work. And also trust that what you're feeling in your gut, is exactly what you need to hear and what you need to do. And so if you're coming into this work, and you and you realize that you got a pivot, and you have to do something else in this field, or in the world of consulting, then do that thing and be be confident in what you have to do for yourself. Because caring for yourself is going to take you a lot farther than try to ignore what you need, in the pursuit of success.   Michael Hingson  57:00 Gotta really deal with your own personality.   Paige A Riggins  57:04 You do? It's important to do it. What what actually comes with your your personality? Have you   Michael Hingson  57:13 always wanted to be in a field related to diversity, inclusion and equity? Or however, is that something you adopted over time or, you know, because you taught and you obviously, enjoy doing that, and so on, and you're what you're in now, though, you're working with the Department of Education, it's a little different than then what you were doing when you were teaching, I would think   Paige A Riggins  57:41 I would definitely say that, even when it came to teaching I didn't always want to teach. It really wasn't until I started to just kind of see inconsistencies, even when, even when I was in grade school, and when I graduated from high school. That was after the murder of Trayvon Martin. And it really started to make me think what was the difference between he and I, when it came to to becoming a hashtag. And all throughout college, I went to college for writing for print and digital media, short term journalism. And even though I loved meeting new people, interviewing people, it still did not feel like what I want it to be. And so I would say that reaching young children in the world of like reading and English language arts and then pivoting to also do diversity, equity and inclusion work alongside teaching it. It used to seem kind of out of the blue until I always think back to that moment where I asked myself that question once. I initially heard the news about Trayvon Martin and so just kind of coming to a point where I was face to like deal with race and and other aspects of a person's identity especially with this being after my mom lost the ability to like walk on her own and having to like really grapple with what does it mean for someone to be able to have access and navigate through our society, effort equitably? And that's really what what not only led to teaching but then to also working in a school district focused on equity and then also doing my own work around workplace culture and ensuring that people have different structures of protection for their marginalized identities. Yeah, it just it all, it all kind of seems like puzzle pieces that fell into place, even as I'm talking to you now.   Michael Hingson  1:00:21 I think that's an interesting way to put it that they're all puzzle pieces. And it all goes back to you made choices that led to other choices that led to other choices to do what you're doing. And you sound like you have no regrets. Oh, no,   Paige A Riggins  1:00:37 none at all, which is great moments, when education definitely made, made it seem like the world was just crashing down around me. There was no choice that I have not made that I have regretted.   Michael Hingson  1:00:57 And that's good you and you've obviously given a lot of thought to all of that, and, and it helps you move forward. Have you done any writing blogs or books or anything?   Paige A Riggins  1:01:08 Um, right now, I do have a newsletter called shifting the culture, it's on LinkedIn. People can find it via my professional LinkedIn page. But that's where I put my writing to use when I'm talking about workplace culture right now. And as far as just using my writing skills, I do my own short stories for fun, just to Lexmark creative muscles for you, when I get the chance.   Michael Hingson  1:01:40 Once you get enough of them, you can put them into a book.   Paige A Riggins  1:01:44 You know, I just had a friend say that the other day, and I bet thought kind of scares me a little. But I guess that'll be the next risk that I take at some point.   Michael Hingson  1:01:56 Consider it an adventure.   Paige A Riggins  1:01:59 Hmm, I'll think about it that way. Because it scares me when I think about it as a risk.   Michael Hingson  1:02:05 Well, if people want to reach out to you, and maybe contact you or whatever, how do they do that? And what is your your LinkedIn page, we'll put those things in the notes, but at the same time, tell us any contact information that you'd like to do right now.   Paige A Riggins  1:02:21 So sure, so if people want to reach out to me, you can either email me at contact at cultureof equityllc.com Or you can find me on LinkedIn, my name on LinkedIn is Paige A Riggins and just to kind of circle back to the A the A stands for, Ariana, but I really want to, I always include it and then people ask, Are there multiple PAige Riggins in the organization? No, I just like with those two ways, that   Michael Hingson  1:02:56 people who spoke paid this spell Paige A Riggin's and so on.   Paige A Riggins  1:03:00 Sure. So Paige P A I G E. A and then Riggins R I G G I N S. And just for my, my email, that is contact C O N T A C T at culture of equity, LLC, C U L T U R E  OF E Q U I T Y L L C, dot C O M   Michael Hingson  1:03:28 There you go. Well, I hope people will reach out. This has been an absolutely fascinating discussion as far as I am concerned. And I do hope that you listening out there felt the same. We got to cover a lot of different areas today and went far and wide and discussions. And that's what really makes unstoppable mindset so much fun. And Paige, I really appreciate the stories and the insights that you bring to it. And I hope we can do this again.   Paige A Riggins  1:04:02 Of course, and thank you so much. I love this conversation. And I just appreciate what you brought to the table when it came to your perspective. And thank you for sharing.   Michael Hingson  1:04:16 Well, thank you and for all of you when you're listening out there, please give us a five star rating wherever you rate podcasts, especially if you're on Apple and iTunes because those are the numbers that people tend to pay the most attention to, but I'd love to hear your thoughts as well please email me, Michaelhi M I C H A E L H I  at accessiBE A C C E S S I B E.com. Or visit our podcast page www dot Michael hingson H i n g s o n.com/podcast. Love to hear your thoughts. Want to hear what you think. And again, please give us a five star rating where wherever you're listening, and we'd love to chat with you if you need a speaker to come and speak at any events so that you might be planning or need someone to come and motivate. Let me know. We'd love to explore that with you. And again, Paige one last time. Thank you for being here and being with us today.   Paige A Riggins  1:05:13 No problem. Thank you all so much.   Michael Hingson  1:05:20 You have been listening to the Unstoppable Mindset podcast. Thanks for dropping by. I hope that you'll join us again next week, and in future weeks for upcoming episodes. To subscribe to our podcast and to learn about upcoming episodes, please visit www dot Michael hingson.com slash podcast. Michael Hingson is spelled m i c h a e l h i n g s o n. While you're on the site., please use the form there to recommend people who we ought to interview in upcoming editions of the show. And also, we ask you and urge you to invite your friends to join us in the future. If you know of any one or any organization needing a speaker for an event, please email me at speaker at Michael hingson.com. I appreciate it very much. To learn more about the concept of blinded by fear, please visit www dot Michael hingson.com forward slash blinded by fear and while you're there, feel free to pick up a copy of my free eBook entitled blinded by fear. The unstoppable mindset podcast is provided by access cast an initiative of accessiBe and is sponsored by accessiBe. Please visit www.accessibe.com. accessiBe is spelled a c c e s s i b e. There you can learn all about how you can make your website inclusive for all persons with disabilities and how you can help make the internet fully inclusive by 2025. Thanks again for listening. Please come back and visit us again next week.

Welcome to Chatzzz Podcast with your host, Adam Roberts! In today's episode, we have a special guest, Michael Trotter, Director at Office Technology Corporation. Join us as we dive into a fascinating conversation about Michael's life journey and the transformative changes the family business underwent during the COVID-19 pandemic.As main dealers for Lexmark and Canon UK, Office Technology Corporation is at the forefront of office technology. With offices in Carlisle and Blackpool, Office Technology Corporation has strategically positioned support networks throughout the UK, offering a comprehensive range of print-related services. From supply and installation to support and maintenance of multi-function devices, office printers, photocopiers, and other office equipment, Office Technology Corporation has got you covered.We also want to highlight Office Technology Corporation's involvement in the local community through their sponsorships of Speed of Sight, Carlisle United, Carlisle City, and more. Supporting local sports teams is just one way Office Technology Corporation gives back.During our chat, Michael opens up about his upbringing and the experiences that shaped him into the person he is today. We'll explore his unique perspective on growing into the family business, navigating challenges, and adapting to the ever-changing landscape brought about by the pandemic.But it's not all business talk! Michael shares his passion for Porsche cars and gives us an inside look into his love for these iconic vehicles. We'll discover what makes Porsche so special to him and how his enthusiasm for these cars extends beyond the workplace.Beyond his professional life, Michael also reveals another side to his personality. He's the Regional Organiser for Cumbria and Southwest Scotland in Porsche Club GB, showcasing his dedication to fostering a vibrant community of Porsche enthusiasts in the region.Join us on Chatzzz Podcast as we uncover Michael Trotter's inspiring journey, gain valuable insights into the world of office technology, and explore the allure of Porsche cars. Whether you're interested in the business landscape, personal growth, or simply love a good conversation, this episode is not to be missed.

Many manufacturers leverage the Internet of Things (IoT) to gather data and streamline their operations. Lexmark has been applying that concept since long before the IoT was commonly understood, using sensors to gather data and provide their clients with an exceptional customer experience.Tonya Jackson is the Senior Vice President of Chief Product Delivery Officer at Lexmark. She has over 30 years of experience in the high-tech industry, and is currently responsible for Lexmark's product delivery strategy, which includes supply chain, manufacturing, hardware, supplies development, and more.In this interview, sponsored by Microsoft, Tonya joins co-hosts Scott Luton and Kevin L. Jackson to discuss:• Initiatives that Lexmark has implemented to move their digital transformation forward, such as leveraging IoT capabilities to pinpoint variances and accelerate responses• Investing in supply chain resilience by institutionalizing lessons learned in preparation for the decisions she and her team will make in the future• How the cloud makes it possible for manufacturing companies, and supply chain leadership specifically, to access powerful computational resources on an as-needed basisAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSOLeveraging Logistics and Supply Chain for Ukraine: https://vectorgl.com/stand-with-ukraine/2023 Q1 U.S. Bank Freight Payment Index: https://freight.usbank.comWEBINAR- “Decoding Digital Transformation” – Charting a path forward: https://bit.ly/3VvVc6VThis episode is hosted by Scott Luton and Kevin L. Jackson. For additional information, please visit our dedicated show page at: https://supplychainnow.com/building-disruptive-differentiated-offering-lexmark-1117#MSFTAmbassador

Many manufacturers leverage the Internet of Things (IoT) to gather data and streamline their operations. Lexmark has been applying that concept since long before the IoT was commonly understood, using sensors to gather data and provide their clients with an exceptional customer experience.Tonya Jackson is the Senior Vice President of Chief Product Delivery Officer at Lexmark. She has over 30 years of experience in the high-tech industry, and is currently responsible for Lexmark's product delivery strategy, which includes supply chain, manufacturing, hardware, supplies development, and more.In this interview, sponsored by Microsoft, Tonya joins co-hosts Scott Luton and Kevin L. Jackson to discuss:• Initiatives that Lexmark has implemented to move their digital transformation forward, such as leveraging IoT capabilities to pinpoint variances and accelerate responses• Investing in supply chain resilience by institutionalizing lessons learned in preparation for the decisions she and her team will make in the future• How the cloud makes it possible for manufacturing companies, and supply chain leadership specifically, to access powerful computational resources on an as-needed basis Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSOLeveraging Logistics and Supply Chain for Ukraine: https://vectorgl.com/stand-with-ukraine/2023 Q1 U.S. Bank Freight Payment Index: https://freight.usbank.comWEBINAR- “Decoding Digital Transformation” – Charting a path forward: https://bit.ly/3VvVc6VThis episode is hosted by Scott Luton and Kevin L. Jackson. For additional information, please visit our dedicated show page at: https://supplychainnow.com/building-disruptive-differentiated-offering-lexmark-1117#MSFTAmbassador

#revenueoperations #revopswithanedge #saas Brent Keltner, Ph.D. is founder and President of Winalytics LLC and author of The Revenue Acceleration Playbook. Brent joins Jason Ferrara, Marcus Cauchi and Pete Jansons on the SAASholes Revenue Operations Podcast to talk Revenue Operations Best Practices Key Moments: 0:00 3:09 Show Start 3:34 Brent Keltner Linkedin Post 4:02 Sales/CS/Marketing are all different animals 4:29 How do you tell someone their baby is ugly 6:00 Do Most CEO's know this but just don't want to deal with it? 6:10 Rule of thirds 6:34 Whats the payoff for org without this strife? 7:04 Gartner Study Lifestyle Personalization 8:25 2 Biggest Blockers 9:34 How can marketing work with customer service, sales and product to create an efficient buyers journey message 10:00 Content and Alignment 10:40 Reference to Bill Mahoney Episode 12:21 ABC Fitness 13:09 Value Plays and Brand Promise 15:37 Ways our brains are wired 16:04 3 Mindset Problems CEO must overcome 16:22 Customer is the source of all truth 16:42 How do you accelerate revenue in a decelerating environment 18:26 Steps to bring buyers in 18:47 Can your buyer see themselves on you website 19:20 Organize your website to personalize to different buyer segments 19:50 What are value plays? 20:09 2023 people are anxious how do you get them to chillax? 21:20 How do you get closer to your customer? 23:14 What is the data we should be getting from current customers? 24:20 Leadership and customer alignment problem 24:50 Customer vs Prospect 25:46 Strategic Customer Service 26:06 Hilary Riley brings in Customer Service to Closing Meetings 26:47 complexity of sales org has exploded 27:45 is it over complicated? 28:40 Up to 30-40 Million Rev CEO Should Own Revenue Responsibility 29:03 Biggest mistake company's make to scale revenue is to hire Chief Revenue Officer 30:00 When does founder stop being responsible for revenue? 32:16 Overcomplicating 33:00 Investors Influence 33:29 What percentage of VS's fail? 34:20 Investors buy predictable revenue streams not people 34:55 Brent Keltners Career Progression Story 36:10 SAASholes Survey 60% company's still have not given out annual quotas 38:00 Why are company's giving out quotas so late every year? 38:20 Salary vs Commissions 38:40 Leadership Sucks 39:35 Goal Posts keep changing 40:07 Company Valuation is more important than people 41:28 Top Performers will always be top performers 43:16 Dirty Secret of Sales Teachings 44:00 BLSA London School Of Economics Study Efficiency Command Control management vs Operational Coaching 46:23 Value of Authentic Conversations 50:00 Inspection is about buyer journey not seller journey Brent Keltner, Ph.D. is founder and President of Winalytics LLC and author of The Revenue Acceleration Playbook. Brent created Winalytics method to help clients reach their top growth potential by shifting from product driven selling to value-driven go-to-market strategies. Brent brings to the role more than a decade of experience as a revenue leader in enterprise to early stage companies and ten years as a Ph.D. social scientist at Stanford and the RAND Corporation. Brent's clients have included Ascend Learning, Credo Reference, DealerRater, Lexmark, Mursion, Ready Education, True Fit, and Verisk Analytics. --- Send in a voice message: https://anchor.fm/saasholes/message Support this podcast: https://anchor.fm/saasholes/support

This episode reports on the need to protect Active Directory,  a patching strategy for ICS devices, a warning to VMware admins and more

This week Dr. Doug discusses: Empathy, hacking back, typosquatting, Bitwarden, Lexmark, Exchange, Russians, Iranians, Dragonbridge, Derek Johnson talks about Hive and more on the Security Weekly News.   Visit https://www.securityweekly.com/swn for all the latest episodes! Follow us on Twitter: https://www.twitter.com/securityweekly Like us on Facebook: https://www.facebook.com/secweekly   Show Notes: https://securityweekly.com/swn269

This week Dr. Doug discusses: Empathy, hacking back, typosquatting, Bitwarden, Lexmark, Exchange, Russians, Iranians, Dragonbridge, Derek Johnson talks about Hive and more on the Security Weekly News.   Visit https://www.securityweekly.com/swn for all the latest episodes! Show Notes: https://securityweekly.com/swn269

Hello World!It's January 27, 2023. Welcome to a new edition of Cyber Briefing by Cybermaterial Let's review the latest cybersecurity alerts and incidents. Cyberalerts British cyber agency issues warning over Russian and Iranian espionage campaigns Ukraine's Critical Sectors Targeted in Phishing Attack Surge Trellix automates patching linked to a 15-year-old Python bug Flaw exposes 100 Lexmark printer models to hack Cyber incidents FBI Seizes Hive Ransomware Servers in Multinational Takedown 2 Hacks Involving Mental Health Data Affected Nearly 400,000 patients Reported Data Breaches in US Reach Near-Record Highs Federal agencies hacked using legitimate remote desktop tools Hackers auction alleged source code for League of Legends Cyber advisory CISA releases advisory on Sierra Wireless AirLink Router with ALEOS Software ISC published Security Advisories to address vulnerabilities in ISC BIND That's all for now. This Cyber Briefing was brought to you by SAINT, your Artificial Intelligence Newscaster! Thank you for listening . Stay tuned for our next cyber briefing! For more visit cybermaterial.com

All links and images for this episode can be found on CISO Series. That headline is not a joke. An actual job listing on LinkedIn requested just that. We're all hoping this was an error. Regardless, the community response to it was truly overwhelming, speaking much to the frustration of green and junior cybersecurity job seekers who are truly looking for entry level jobs.  This week's episode is hosted by me, David Spark (@dspark), producer of CISO Series and Andy Ellis (@csoandy), operating partner, YL Ventures. Our guest is Bryan Willett, CISO, Lexmark. Thanks to our podcast sponsor, AuditBoard CrossComply is AuditBoard's award-winning security compliance solution that allows organizations to build trust and scale their security compliance program with a connected risk platform that unifies SOC 2, ISO 2700x, NIST, CMMC, PCI DSS, and more across your organization. In this episode: Why do some job listing seem to have unrealistic requirements for entry level job-seekers? Who needs 15+ years experience in practically anything? What is the value of security operations if you're not detecting and dealing with incidents? What do you think cybersecurity awareness month should accomplish?

It's that time of year again…you guessed it, year end performance reviews! Now is the time to think through the key words that describe your personal brand, that is, your word bank of brand attributes. Jayzen takes a special moment in this show to help you better get your arms around how to create and use your personal word bank, as these are the key attributes that you want to be known for and should be used to populate your year end review. This week, Jayzen is thrilled to welcome Victoria Russell to the show. Victoria is the first Chief Diversity & Inclusion Officer of Beam Suntory, a world leader in premium spirits and has an amazing career journey to share. Earlier in her career, she worked in marketing, analytics and compensation across several top companies before moving into D&I. Her philosophy of “saying yes” in her career and leaning into the fear of new positions has allowed her to continue to grow and expand her roles, with wisdom we can all learn from. She sits on several non-profit boards and her work has been widely recognized, including being named to the Executive Leadership Council, honored as a Daughter of Greatness by the Muhammad Ali Center and featured as Today's Woman 2020 Most Admired Woman in the Corporate Category. Guest Bio Victoria Russell Chief Diversity & Inclusion Officer Beam Suntory In January 2021, Victoria Russell was named the first Chief Diversity & Inclusion Officer of Beam Suntory, a world leader in premium spirits. In this newly created role, Russell joined the company's Senior Leadership Team and leads diversity and inclusion across talent acquisition, career development and employee retention, marketing, community relations, and building organizational capability to better recognize bias and further drive inclusive mindset. Russell also supports the development of diversity guidelines for the company's supplier base and champions Employee Impact Groups and leaders across the business. Before joining Beam Suntory, Russell had a successful 14-year career at Papa John's International, ultimately stepping up during difficult times in 2018 to become the first to lead Diversity, Equity & Inclusion. In that role, Russell was credited with step-changing the company's actions to build a diverse, equitable and inclusive organization comprised of 120,000 team members. She previously held marketing analytics roles of increasing responsibility, providing valuable insights into the business, and the customers and communities they serve. Prior to Papa Johns, Victoria held compensation and marketing roles at Lexmark, Humana, and Brown-Forman and earned a Bachelor of Business Administration and a M.B.A in Marketing from the University of Kentucky. Victoria serves on several non-profit boards including, Fund for the Arts – Board Chair, Leadership Louisville, and the Chestnut Street YMCA. In 2019, she was named “Woman Making A Difference” by Louisville Business First and selected as one of Louisville's Forty Under 40. She was also featured in The Business Journals' Influencers: Rising Stars, a national list of influential young executives. Her other recent accomplishments include Leadership Louisville Class of 2020, University of Kentucky 2019 Lyman T. Johnson Torch of Excellence Award, founding member of the Adweek D&I Council and named of one the Adweek & Adcolor 2020 Champions of Diversity & Inclusion. Victoria was also named to the Executive Leadership Council, honored as a Daughter of Greatness by the Muhammad Ali Center and featured as Today's Woman 2020 Most Admired Woman in the Corporate Category. Links To learn more about Lead With Your Brand and the Career Breakthrough Mentoring program , please visit : LeadWithYourBrand.com To book Jayzen for a speaking engagement or workshop at your company, visit Jayzenpatria.com Please connect on Linkedin and all platforms @jayzenpatria

Vishal Gupta is Senior Vice President, CIO and CTO for Lexmark International. He leads global information technology, software development, data science at Lexmark Ventures, and corporate strategy in a unified Connected Technology and Venturesteam. Prior to joining Lexmark, Gupta was global chief technology officer and SVP for Unisys Corporation, where he led a team of more than 1,500 engineers and drove innovation through emerging technologies including cloud and AI and played a pivotal role in its turnaround. he has also held executive leadership roles with Symantec Corporation and Cisco Systems.Vishal is a member of the Forbes Technology council, Wall Street Journal CIO council, and founding board member of WashingtonExec CTO council. He was recognized as Top100 CIO/CTOs by the National diversity council in 2021 and 2022.

There's been a Cyberattack against Tata Power. The FBI warns US state political parties of Chinese scanning. Russian influence ops play defense; China's are on the offense. Ransom Cartel and a possible connection to REvil. "Prestige" ransomware is sighted in attacks on Polish and Ukrainian targets. Distributed denial-of-service attacks interfere with Bulgarian websites. Grayson Milbourne of OpenText Security Solutions on SBOMS. Our own Rick Howard checks in with Bryan Willett of Lexmark on implementation of Zero Trust. And Mr. Musk tweets his intention to continue to subsidize Starlink for Ukraine (probably). For links to all of today's stories check out our CyberWire daily news briefing: https://thecyberwire.com/newsletters/daily-briefing/11/199 Selected reading. Hackers Attack Tata Power IT Systems: All You Need To Know (IndiaTimes) Chinese hackers are scanning state political party headquarters, FBI says (Washington Post) The Defender's Advantage Cyber Snapshot Issue 2 — More Insights From the Frontlines (Mandiant)  Ransom Cartel Ransomware: A Possible Connection With REvil (Unit 42) New “Prestige” ransomware impacts organizations in Ukraine and Poland (Microsoft Security Threat Intelligence) Bulgarian Government Hit By Cyberattack Blamed On Russian Hacking Group (RadioFreeEurope/RadioLiberty) 'The hell with it': Elon Musk tweets SpaceX will 'keep funding Ukraine govt for free' amid Starlink controversy (CNBC) Starlink isn't a charity, but the Ukraine war isn't a business opportunity (TechCrunch)

In this episode of The New CISO, Steve is joined by Bryan Willett, CSO at Lexmark International, Inc, to highlight the importance of collaboration and team building. With over two decades of experience, Bryan understands the CISO role and how to support your team. With this in mind, he shares what CISOs can do once they achieve this status to develop their skills further. Listen to the episode to learn more about transitioning into management, sharing your knowledge, and the benefits of diversity. Listen to Steve and  Bryan discuss how to build a diverse security team and the skills needed to be a better CISO: Meet Bryan (1:50) Host Steve Moore introduces our guest today, Bryan Willett. Bryan has worked at Lexmark for over 25 years and prioritizes minimizing risk for the business. With a unique scope of duties, Bryan has worked his way up the ranks and monitors security trends, such as supply chain measures. Ultimately, he understands the importance of collaboration to keep all company areas safe.  The Road Travelled (5:37) Beginning his career in firmware development, Bryan wanted to transition into a position where he could learn more about the product development pipeline and work with people. He then went down the product management track, which set him up for the leadership side of the field.  The Best PM (10:27) When asked about his stepping stone from product manager to manager, Bryan reflects on what motivates him to work hard and improve the team around him.  Feeling Intimidated (13:00) Steve presses Bryan on how intimidation and imposter syndrome impacts career goals. Bryan shares that he's primarily looking for team members who are jacks of all trades and that he believes having a diverse set of knowledge will set you up for success. With multiple skills, you will be able to work well in the security field, even if it's initially uncomfortable.  Developing as a CISO (16:26) Bryan shares what CISOs can do in their position to develop further. Once getting into a management position, you should always support your team and prepare them for their subsequent roles.  Improving as a Salesperson (24:02) As you pitch executive leadership on programs you want to implement, make sure you can explain what you need simply, without technical jargon, to convey the key points you are trying to make. Crafting a clear elevator pitch will help you make the sale. Solving Business Problems (31:18) Early in Bryan's career, Lexmark was experiencing challenges due to the nature of the printing industry. Noticing that the company could experience a certain level of risk, Bryan built a highly capable team to harden the system and create a security development lifecycle for both the company and the customers.  Third-Party Risk Management (38:16) When Bryan started his third-party risk management program at Lexmark, he had to partner with the procurement and legal team. Due to experience with other aspects of the business, Bryan was well-prepared to oversee this endeavor and communicate with others about their needs. Business Savvy (42:07) Steve presses Bryan on the future of CISOs. Considering the CISO today, Bryan understands they likely worked their way up in the security field. However, Bryan recognizes that this field will mature as we uncover new risks, and the CISO role will change with it. Bryan predicts that future CISOs will have the immense business knowledge needed to keep the company moving and make necessary trade-offs. The New CISO (45:47) To Bryan, being a new CISO means focusing on diversity in the workplace by hiring individuals different than you. It's essential to understand your weaknesses and fill in the gaps with other talented security professionals who can make your team complete.  Links mentioned: https://www.lexmark.com/en_us/about/company.html (Lexmark)

Analyst burnout and the talent shortage are creating environments where teams are stressed out, overwhelmed, and frustrated. Security Operations managers (or anyone managing teams of security analysts) must empower their analysts with solutions that can make them more effective at their job. Thomas Kinsella joins to discuss why No-code automation is the ultimate solution to do that! Then, in the Security News: you liked the browser so much we put a browser in your browser, hackers are using sock puppets, the patch that kills performance, detect eavesdroppers, no more passwords, one-click account hijack thanks to JavaScript, the return of Shakata Ga Nai, GIFShell (or is it jifshell), Lexmark firmware confusion, and searching for a long lost copy of OS/2! Segment Resources: https://www.tines.com/reports/voice-of-the-soc-analyst/ Visit https://www.securityweekly.com/psw for all the latest episodes! Visit https://securityweekly.com/acm to sign up for a demo or buy our AI Hunter! Follow us on Twitter: https://www.twitter.com/securityweekly Like us on Facebook: https://www.facebook.com/secweekly Show Notes: https://securityweekly.com/psw755

Mike Rudy is a UK Alumni that works as a Software Engineer at Microsoft. Prior to joining Microsoft, Mike worked for multiple local companies including Lexmark, Belcan, and Toyota after getting a Bachelor's Degree in Computer Science from the University of Kentucky. Our conversation with Mike covers how he approached pursuing a job at a Microsoft, why he believes more students should be encouraged to pursue careers within big tech companies, and the importance of being a lifelong learner. We apologize for the lower quality audio on Evan & Logan's end. Unfortunately, the wrong input was used for the microphone and it was recorded from a laptop instead of the nice mic. Visit us at MiddleTech.com Twitter Instagram Facebook LinkedIn Logan's Twitter Nate's Twitter Middle Tech is proud to be supported by: Our presenting sponsor, KY Innovation Bolt Marketing Render Capital

In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Vin McCaffrey about connecting athletics and employment marketplaces. See the video here: https://youtu.be/kkwmfVivwBc. Vin McCaffrey (https://www.linkedin.com/in/vinmccaffrey/) is the founder and CEO of Game Plan, the fastest growing software company that connects the athletics and employment marketplaces. Vin founded Game Plan in 2008 as a process to help college athletes find jobs. It has grown and transformed into a platform that integrates eLearning, survey, mentorship, career development and analytics for athletics organizations with a vision to guide 100% of athletes through 100% of their journeys. Today, Game Plan supports over 800 college and professional athletics organizations. Prior to founding Game Plan, Vin worked for Lexmark, the Marwood Group and Ricoh Corporation in various sales and corporate development roles. Vin is a 1998 graduate of Lehigh University, where he was a member of the men's basketball team. In 2008, Vin received his MBA from Indiana's Kelley School of Business. He is passionate about using his background and experience to help athletes on and off the field. Vin, his wife Julie, and son reside in Greenville, North Carolina. Please consider supporting the podcast on Patreon and leaving a review wherever you listen to your podcasts! Go to cardiotabs.com/innovations and use code innovations to get a free Mental Health Pack featuring Cardiotabs Omega-3 Lemon Minis and Curcumin when you sign up for a subscription. Get 3 months of GUSTO free when you run your first payroll, at Gusto.com/HCI. Get up to 20% off by using code HCI for the summer sale at shop.Ekster.com/HCI. Check out the Ready for Takeoff podcast at Wix.com/readyfortakeoff. Check out Zapier.com/HCI to explore their business automations! Go to Swag.com/HCI and use promo code HCI10. Check out the HCI Academy: Courses, Micro-Credentials, and Certificates to Upskill and Reskill for the Future of Work! Check out the LinkedIn Alchemizing Human Capital Newsletter. Check out Dr. Westover's book, The Future Leader. Check out Dr. Westover's book, 'Bluer than Indigo' Leadership. Check out Dr. Westover's book, The Alchemy of Truly Remarkable Leadership. Check out the latest issue of the Human Capital Leadership magazine. Ranked #5 Workplace Podcast Ranked #6 Performance Management Podcast Ranked #7 HR Podcast Ranked #12 Talent Management Podcast Ranked in the Top 20 Personal Development and Self-Improvement Podcasts  Ranked in the Top 30 Leadership Podcasts Each HCI Podcast episode (Program, ID No. 592296) has been approved for 0.50 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Learn more about your ad choices. Visit megaphone.fm/adchoices

The key to resilience is purposeful risk-taking. During the pandemic, supply chain leaders had plenty of opportunities to take calculated risks… and then watch how they played out. Tonya Jackson is the Senior Vice President and Chief Product Delivery Officer at Lexmark, and she has been recognized as a Notable Woman in Supply Chain and Logistics by Inbound Logistics. Tonya is leading the way in driving healthy tension between supply chain and R&D, introducing design thinking to the innovation process---and helping grow tomorrow's supply chain leaders, today. In this interview, Tonya speaks with hosts Greg White and Scott Luton about: • Why you can't necessarily take something already in motion and just simplify it • The importance of visibility to supply chain transformation • What she sees as the top talent trends given today's challenges Additional Links & Resources: Learn more about Supply Chain Now:https://supplychainnow.com/program/supply-chain-now ( https://supplychainnow.com/program/supply-chain-now) Subscribe to Supply Chain Now and all other Supply Chain Now programs:https://supplychainnow.com/subscribe ( https://supplychainnow.com/subscribe) Leveraging Logistics and Supply Chain for Ukraine: https://vectorgl.com/stand-with-ukraine/ (https://vectorgl.com/stand-with-ukraine/) Post-COVID Strategies for Working Capital Survey:https://bit.ly/3yglyQj ( https://bit.ly/3yglyQj) WEBINAR- 3 ways to stay afloat through the supply chain crisis: A distributor's story:  https://bit.ly/3uaUBeC (https://bit.ly/3uaUBeC) WEBINAR: Sustainability and Profitability: The ripple effect of shipping less air https://bit.ly/3A87xFM (https://bit.ly/3A87xFM) This episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/supply-chain-trends-tonya-jackson-lexmark-937

Get Your https://go.transformedsales.com/p3 (FREE GUIDE) to A Build High-Performance Sales Team Highlights How he became a go-to-market and revenue acceleration leader (02:12) Defining the authentic conversations that you can have with buyers (04:27) Applying the skills he acquired doing qualitative market research to his revenue growth work (06:48) Why you should start with your customer stories before going into your product (09:41) Being a Revenue Officer: Getting the sales team, marketing team, and other team players in alignment (12:09) Shifting your focus away from your product to thinking about your customer's WHY (14:39) The value of ensuring your core goal is to get into your buyer's world (17:53) Pattern recognition: The one thing that he took from his academic training into the corporate realm (22:47) NOBODY cares about your product (28:36) In this episode of the Science of Selling STEM, I will have a value-packed conversation with the Founder and President of https://winalytics.com/ (Winalytics LLC), Brent Keltner, Ph.D. Winalytics is a go-to-market and revenue acceleration consultancy that helps clients reach their top growth potential by shifting from product-driven selling to value-driven go-to-market strategies. Brent is also the author of the forthcoming book https://www.amazon.com/Revenue-Acceleration-Playbook-Authentic-Marketing/dp/1774581019 (“The Revenue Acceleration Playbook: Creating an Authentic Buyer Journey Across Sales, Marketing, and Customer Success”) Brent brings to the role more than a decade of experience as a revenue leader in enterprise to early-stage companies and ten years as a Ph.D. social scientist at Stanford and the RAND Corporation.   His clients have included Ascend Learning, Credo Reference, DealerRater, Lexmark, Mursion, Ready Education, True Fit, and Verisk Analytics. Brent and I will dive into the topic of authentic conversations: what they are, how to spot them, and how they differentiate a business. You will learn what authentic conversations with your customers should look like and how to build and train a sales team that can have these conversations. We will cover all aspects of having authentic conversations with buyers during our discussion.  You'll also learn how to find out if your sales team is currently having authentic conversations, and how authentic conversations can lead to better discovery calls and more sales. If you're looking to differentiate yourself from the competition, having authentic conversations is the way to do it. Listen in to learn more! Quotes “Every phase of the buyer and customer journey starts with your buyer why and then your customer why. Then look at how you can make them more successful. You will grow faster, you will have better buyer and customer relationships, you will like your work more, and you will learn every day” - Brent Keltner “If you wanna capture your customer stories, don't just go and show up with a bunch of random questions. Ask 6 or 8 questions around what you think is your value” - Brent Keltner “Don't start with your product. Start with your customer stories” - Brent Keltner “Shift from thinking about your product and focus more on a story around how a customer used your product” - Brent Keltner “Don't focus on sales skills, focus on sales skills in the context of go-to-market skills because we should all be running authentic conversations at different depths” - Brent Keltner Resources Mentioned: https://www.amazon.com/Revenue-Acceleration-Playbook-Authentic-Marketing/dp/1774581019 (The Revenue Acceleration Playbook By Brent Keltner) Learn More About Brent in the Links Below: LinkedIn - https://www.linkedin.com/in/bkeltner/ (https://www.linkedin.com/in/bkeltner/) Website - https://authenticitywins.com/ (https://AuthenticityWins.com/) Email - BKeltner@Winalytics.com Connect with Wesleyne Greer: Wesleyne's Website - https://transformedsales.com/ Wesleyne on LinkedIn -...