Podcast appearances and mentions of Rowan Trollope

Five9 (FIVN) is today's overlooked stock. George Tsilis joins Oliver Renick to discuss FIVN as the company's CEO Rowan Trollope resigns. He talks about how FIVN provides cloud software for contact center in the U.S. and internationally. He goes over how FIVN has been selling off after its CEO resignation announcement and is on pace for its worst year on record. He also mentions how FIVN is expected to report its full fiscal third-quarter results on November 7th. Tune in to find out more about the stock market today.

Tune in for a replay of The Six Five Summit's #Collaboration #CX #ContactCenter Spotlight Keynote with Rowan Trollope, CEO, Five9. In the contact center, embedded AI will augment and improve human productivity. Empowered humans with the tools to build, train and optimize AI will gain insights into the vast amounts of valuable data that sit in the contact center. It's this togetherness that unlocks the true power of your workforce and helps you create a customer experience that delights customers and works in the real world. We call this Collaborative Intelligence. Join this session to learn how enterprises are harnessing this collaborative intelligence to transform their businesses. The Six Five Summit is a 100% virtual, on-demand event designed to help you stay on top of the latest developments and trends in digital transformation brought to you by Futurum Research and Moor Insights & Strategy. With 12 tracks and over 70 pre-recorded video sessions, The Six Five Summit showcases an exciting lineup of leading technology experts whose insights will help prepare you for what's now and what's next in digital transformation as you continue to scale and pivot for the future. You will hear cutting-edge insights on business agility, technology-powered transformation, thoughts on strategies to ensure business continuity and resilience, along with what's ahead for the future of the workplace. More about The Six Five Summit: https://thesixfivesummit.com/

Can you imagine a future where contacting customer service does not elicit a groan or sigh of despair? This is the future that CEO Rowan Trollope is creating at Five9. Their cloud-based platform integrates modern AI and machine learning to efficiently intake customer problems and match them to effective customer solutions. Saving the business world almost a quarter of a trillion dollars annually in customer service costs is the goal and hiring for intellectual curiosity is part of the solution. Tune in to learn:What is Five9 and what does it do? (6:45)How we all benefit from fully integrated and automated customer service solutions. (8:55)How can the learnings of one industry serve all others by using AI? (17:11)How is machine learning empowering the democratization of technology through no-code solutions like Five9?  (22:35)How do we hire for the problems of the future? (31:23)How radically and how quickly can the customer service aspect of all businesses be transformed? (38:59)IT Visionaries is brought to you by  Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

In this episode of Making Markets, host Daniel Newman is joined by Five9 CEO Rowan Trollope to discuss the company's recent earnings results, the strong secular tailwinds that position the company to perform uniquely well even in an economic downturn, AND a dive into Trollope's takes on Crypto and whether the recent capitulation of Terra has created a dark moment for the future of cryptocurrency.

On this episode of the Making Markets Podcast, host Daniel Newman interviews Five9 CEO Rowan Trollope following the company's shareholder vote which effectively ended Zoom's intent to acquire the company. Trollope also shares the company's focus areas that will continue its growth trajectory as a standalone company and gives analysts and shareholders some insight as to why the growth is sustainable over the longer term. 

The Dow closed up 483 points and Jim Cramer is giving you his Game Plan of the earnings & key data he's keeping an eye on next week. Then, Five9 announced today that it terminated its deal with Zoom, and Cramer's sitting down with CEO Rowan Trollope to find out what it means for the company and its shareholders. Next, after its Investor Day event, could Keurig Dr Pepper put some pep in your portfolio? Cramer's got the latest from CEO Bob Gamgort. Plus, Solid Power CEO Doug Campbell ahead of the company's SPAC merger.

Patrick Moorhead & Daniel Newman talk with Rowan Trollope, Five9 CEO for a Six Five INSIDER! We talk about how the industry is changing and what that means to the Zoom deal, the future with non-Zoom UC players, and the future of UC technology.    Disclaimer: This show is for information and entertainment purposes only. While we will discuss publicly traded companies on this show. The contents of this show should not be taken as investment advice.

Análisis de visitantes en museos / Automattic compra Pocket Casts / 14 años de cárcel por estafar en eBay / Haiku OS en RISC-V / Más emojis Patrocinador: El placer de viajar con la mejor tecnología. Descubre los gadgets que te ayudarán a planificar tus mejores vacaciones de la mano de PcComponentes https://www.pccomponentes.com/travel-tech?utm_source=mixxio&utm_medium=social&utm_campaign=travel-tech y su selección de tecnología y viajes. Análisis de visitantes en museos / Automattic compra Pocket Casts / 14 años de cárcel por estafar en eBay / Haiku OS en RISC-V / Cuba tira de VPN / Más emojis

Dave and Evan meet with Rowan Trollope, the CEO of cloud contact center provider Five9. Rowan was named the CEO of Five9 in May of 2018. Though many of us within the industry met him during his three years as the head of Cisco Collaboration. Rowan is passionate about how digital transformation revolutionizes the way we communicate. He is a self-proclaimed geek and self-taught software developer. He has an eye for aesthetics, and during his term at Cisco, the collaboration group earned 20 awards for outstanding product design.We cover a wide range of topics in this interview from Cisco Spark to Ethereum,  but spend most of the time talking about Five9. Both Rowan and the entire Five9 team have had a spectacular ride over the past three years. 

Rowan Trollope (CEO of FIve9) joined Scott Britton and Andrei Newman on the Built By Humans podcast. Here are some key takeaways from the conversation: Thanks to technology, businesses no longer have to trade good customer service for a healthy margin. Leaders have to create an environment where people feel that level of psychological safety to be themselves.  Emulating others makes you a bad copy of someone else (humans have a really unique ability to pick up inauthenticity). It is the most unusual part of humans that draws us in (authenticity attracts). If a CEO wants to understand their business, go watch what your customer support reps are doing. If you can automate 90% of support tickets that are tedious and repetitive, the support job becomes quite intellectually stimulating.

During the pandemic, 75% of people have changed brands. 75%. Just let that number sink in for a minute. Rowan Trollope, our Five9 CEO, shared that state from McKinsey as part of his address at our CX Summit. Given that trend, it's imperative that companies of all sizes automate their processes to better track customer engagement. On a recent episode of That’s Genius!, we talked with Mike Bourke, senior vice president, product at Five9, about: How workflow automation helps you understand customer pain What it means that the contact center is the new front door The new Five9 tool that can help you know what your customers are feeling Listen to this and all our other That’s Genius! episodes with Apple Podcasts, Spotify, or our website.

Tiernan Ray has published articles in every major tech and business publication over his 25-year career. This week, he joined Dan Turchin on the podcast to discuss what it means to practice responsible journalism at a time when audiences and advertisers are fickle and we're contending with a pandemic, social unrest, political turmoil, and backlash against social media for promoting hate.Listen and learn...Why journalistic integrity matters even as fact-checking departments at organizations like Barron's are being eliminated.How the pandemic has created opportunities to tell stories about scientific topics that weren't previously exposed to mainstream audiences.Why it's important for writers to not allow their social media brands to influence their presentation of facts.How leaders like former Cisco CEO John Chambers, Applied Materials CEO Gary Dickerson, and Five9 CEO Rowan Trollope are managing company culture as "serendipitous moments for collaboration" go away.Follow Tiernan on Twitter.

“Organizations are spending $275B a year to deliver an experience that a lot of times, most people don’t like. That feels like an opportunity to me.”  These are words that you want to hear from your CEO.  Rowan Trollope is the CEO of Five9, and was the guest on our most recent episode of the podcast. It’s our 50th episode and also happens to be the 2 year anniversary of Rowan as the CEO at Five9. Join us as he talks all about:  Why the contact center is going to change more in the next 5 years than it has in the past 25.  Key takeaways from his first 2 years at Five9 What makes the culture at Five9 so unique and special So much more Listen to this and all our other That’s Genius! episodes with Apple Podcasts, Spotify, or our website.

Show from 5/29/20Wharton Finance Professor Jeremy Siegel opens the show saying people shouldn't be surprised by the current bull market because the money from the Fed was bound to find its way into equity markets. Professor Siegel also discusses uncertainty regarding international trade and developments on the virus front with Liqian Ren. Then host Jeremy Schwartz talks with a Wharton Professor focused on management technology to discuss opening the economy and trends in tech. Plus he talks to two experts in the cloud computing space.Guests:Gad Allon - Professor of Operations, Information and DecisionsDirector of the Jerome Fisher Program in Management & TechnologyFind out more about Professor Allon here: https://oid.wharton.upenn.edu/profile/gadallon/ Follow Professor Allon on Twitter: @g_allonRowan Trollope- CEO of Five9To find out more about Five9 visit their website: https://www.five9.com/Follow Five9 on Twitter: @Five9 Ethan Kurzweil -Bessemer Venture PartnersTo find out more about Bessemer Venture Partners visit their website: https://www.bvp.com/Follow them on Twitter: @BessemerVP See acast.com/privacy for privacy and opt-out information.

Top Takeaways:-      A web- or cloud-based interface is an excellent option for working from home, as it allows users access to everything they need without being tied to one specific device or location. -      One of the downsides to working remotely is the lack of human interaction and creative in-person collaboration. Communication technology (such as Zoom, Microsoft Teams and Slack) can help combat this. -      The biggest mistake companies make when converting to a remote workforce is attempting to recreate the in-office environment. Companies must be flexible and embrace the differences—and benefits—working remotely provides. -      Asynchronous work is a huge benefit of working from home. For this to work, managers must trust their employees to do their job and focus on the things that matter. If they do, often employees will come up with more innovative solutions to get their work done. -      Humanize the remote working experience. Without “water cooler conversations,” we should encourage people to share information and details from their lives with their team. This will help teams stay connected while being physically distant. -      Businesses need to find a way to connect and communicate authentically and empathetically with their customers without a physical presence. Video and voice channels are ideal—but other options may be more feasible or efficient. -      The use of emojis is a great way to humanize a digital interaction. Emojis—and even animated GIFs or memes—soften the tone of text and add empathy. -      Flexibility between channels of communication is imperative. Consumers want to be able to switch seamlessly between channels without having to start over. -      The customer experience starts with the employee experience, and the employee experience starts with leadership. Treat your employees with empathy, authenticity and vulnerability, and they will treat customers better and create a better outcome for your business. Quote:“In the customer service world, the experience that you deliver to your customers is going to start with treat your teams—how you treat your own employees. Having compassion for your employees and being authentic with those employees is what’s defining brands right now.” About:Rowan Trollope is CEO of Five9, a leading provider of cloud contact center software for the enterprise. He is a recognized Silicon Valley leader with a depth of experience in software solutions and cloud innovation. Learn more about your ad choices. Visit megaphone.fm/adchoices

“Why don’t you want to talk to me?!” It’s a common frustration for any customer who just can’t seem to make their way through an outdated maze of AI to reach a real human for help. Rowan Trollope, CEO of Five9, joins host Michael Rose for this last show of 2019 to share his outlook on how contact centers can embrace new technology in a way that makes customer service “a more human experience.”  We also talk about: The rise of the citizen developer Why AI is magic Rapidfire recap with Rowan Listen to this and all our other That’s Genius episodes with Apple Podcasts, Spotify, or our website.  

The Dow finished the week up 109 points today but still posted its first weekly decline in over a month, and Jim Cramer’s giving you his Game Plan for next week’s action. Then, has Clorox been cleaned out? Chairman and CEO Benno Dorer joins Cramer to talk about where the company is headed after disappointing earnings. And, the CEO of SoFi, Anthony Noto, comes back to Mad Money to dig deeper into the personalized online banking play. Plus, Five9 has been on a bullish cloud nine lately – CEO Rowan Trollope stops by to talk about why the cloud-based software stock is thriving. Finally, Salesforce.org’s Ebony Beckwith sits down with Cramer to discuss the company’s philanthropic efforts. Learn more about your ad choices. Visit megaphone.fm/adchoices

Self-driving cars are a big no.   “If you assume out of the gate that AI is going to be wrong a significant fraction of the time, whether that's 10 or 20 or even 30%, you're already in the ballpark of a major use case,” Jonathan Rosenberg, CTO and Head of AI at Five9 said.   Why would you put a system that would mess up in charge of driving?   How about putting it in charge of something with a low inaccuracy cost instead?   We need to seek out zero cost of inaccuracy, explained Rowan Trollope, Five9 CEO. That means applications of AI where you can tolerate mistakes and still get benefit when it's not.   Not self-driving cars. Think product recommendations, call center assistants, and diagnostic aids.

Let’s give contact center reps AI superpowers.   “What are the superpowers? Know the answer to every question and don't make them type,” said Rowan Trollope, Five9 CEO, in the next part of our ongoing discussion about how to make customers love AI.   Hint: Don’t give the AI to the customers. Give them to the agents.   Jonathan Rosenberg, CTO and Head of AI at Five9, describes the superpowers like this:   “All the things that an agent does when they put you on hold? Typing things in, searching, following steps in a process. Let's automate that stuff so that it happens instantly,” Jonathan said.   Then everyone wins. Agents work better and customers are overjoyed.

Computers get things wrong all the time.    Especially with AI, which is actually learning, there’s no question that computers are going to mess up.   Hopefully not in a way that freaks out customers, though.   Being strategic about where you can allow inaccuracy is key.   On this week’s episode, we listen to part one of a special series that follows Rowan Trollope, our CEO at Five9, and Jonathan Rosenberg, CTO and head of AI, through an insightful conversation on AI and the future of the contact center.   “This gets back to assistance versus voice bots, which is really a fascinating conversation,” Rowan said.    “The voice bot misunderstands what the user is saying, and then the user gets scared.”

Dave and Evan meet with Rowan Trollope, the CEO of cloud contact center provider Five9. Rowan has a billion things on his mind, yet found time to share some of the recent organizational changes at Five9, what comes next for the contact center after the cloud, how is background helps him at Five9, and he also confirmed he doesn't ski with OJ Simpson. Rowan Mehail Trollope was named the CEO of Five9 in May 2018. Previously, he headed the Collaboration group at Cisco. Rowan also held several leadership positions over 20 years at Symantec, where he helped grow it to the global leader in consumer security.Rowan has completed the Executive Institute at the Graduate School of Business, Stanford University, and the Stanford Directors College at Stanford Law School.

Chatbots are the new IVR.   When you’re not talking to a human, they’re incredibly dumb (and not very helpful). A select few companies have gotten them right, but overall people are desperate to speak to a human as soon as possible.   In the third and final part of our interview with Five9 CEO, Rowan Trollope, we talk about company culture, a failed experiment in conversational intelligence, and why there is still a bright future for the pairing of humans and AI—despite our built-in reluctance to go all-in on robots.

“It’s hard to predict what’s going to be created.   It’s easy to see what’s going to be destroyed.”   On today’s episode of That’s Genius podcast, Michael continues his interview with Five9 CEO, Rowan Trollope, as they discuss what the future holds for the contact center in an increasingly automated world.   “The shift of brick and mortar to online is going to drive a lot of the current people who are doing retail into contact centers,” says Rowan, who says we still need that human touch.   “One of the most important dynamics of the new business model is that the more you engage with your customer, the more you increase the lifetime value of that relationship with the customer in a services led business.”

Do your agents have superpowers? Is your AI intuitive enough that customers actually look forward to engaging with your call center? If not, don’t worry. They will be--it’s only a matter of time. On this first episode of the That’s Genius! podcast, host Michael Rose sits down with Rowan Trollope, CEO of Five9, to chat about what incredible changes are in store for the future of contact centers.

The post E917: Five9 CEO Rowan Trollope on how his cloud-based contact center is leading the future of customer success by fixing a globally hated experience that eats $500b/year, shares insights on qualities of a great acquisition, the power of AI to revitalize jobs, & the critical importance of setting company culture to avoid tribalism appeared first on This Week In Startups.

The post E917: Five9 CEO Rowan Trollope on how his cloud-based contact center is leading the future of customer success by fixing a globally hated experience that eats $500b/year, shares insights on qualities of a great acquisition, the power of AI to revitalize jobs, & the critical importance of setting company culture to avoid tribalism appeared first on This Week In Startups.

We have launched our inaugural UC Awards 2018. The awards will be recognising the most disruptive and innovative companies and solutions across the Unified Communications and Collaboration industries. An industry esteemed judging panel will evaluate the applications and crown the winners in each of the seven categories. The winners, and those deserving of a special mention will be announced in November. As part of the submissions we spoke to award nominee Five9 about their year so far, the main industry trends impacting them, and their plans for 2019.

Peggy Smedley interviews Rowan Trollope, Cisco Systems Inc., on why the Internet is in desperate need of an upgrade to handle IoT and all the security that must come along with it. 

Rowan Trollope, senior vice president and general manager, IoT and applications, Cisco Systems Inc., says the Internet we have built must evolve into something greater in order to fully handle the IoT. He predicts that without simplicity and adequate security protocols or standards in place during implementation, it may be hard to pinpoint decisions made between people and “things.”

Peggy Smedley interviews Rowan Trollope, Cisco Systems Inc., on why the Internet is in desperate need of an upgrade to handle IoT and all the security that must come along with it. 

Rowan Trollope, senior vice president and general manager, IoT and applications, Cisco Systems Inc., says the Internet we have built must evolve into something greater in order to fully handle the IoT. He predicts that without simplicity and adequate security protocols or standards in place during implementation, it may be hard to pinpoint decisions made between people and “things.”

In this podcast, Cisco’s Rowan Trollope and Maribel Lopez, Principal Analyst and Founder, Lopez Research, explore how the IT and business landscape is changing based on new research from Cisco’s 2014 Connected World Technology Report. Trollope and Lopez discuss how organizations can succeed in the future work environment by making information more available and open - giving employees the agile work space they need to succeed. Be sure to join the conversation, #FutureOfWork.

While no one can predict the future, it’s certain that technical innovations are certain to change just about every facet of our lives - including how we work.   In this podcast, Cisco’s Rowan Trollope and Maribel Lopez, Principal Analyst and Founder, Lopez Research, explores how the IT and business landscape is changing based on new research from Cisco’s 2014 Connected World Technology Report. From robots in the conference room to the shift to nontraditional work environments and hours,the podcast provides a visionary view for the future of work and how the C-suite can prepare.  For more, join the conversation #FutureOfWork.  

Senior Vice President of the Consumer Product Group, Rowan Trollope, provides an overview of the 2009 versions of Norton Internet Security and Norton AntiVirus. In addition, Trollope dicusses the emphasis on performance, security and quality in the development of the products and how users helped to drive product improvements. For more information, visit: www.norton.com/faster [...]