IT Visionaries

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Welcome to IT Visionaries, your #1 source for actionable insights, lessons learned, and exclusive interviews with trailblazing IT leaders. When you subscribe to IT Visionaries, you’ll get two weekly episodes. Each is packed with value, stories, and trends - all directly from leaders on the frontli…

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    • Jan 25, 2022 LATEST EPISODE
    • weekdays NEW EPISODES
    • 41m AVG DURATION
    • 354 EPISODES
    • 2 SEASONS

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    Latest episodes from IT Visionaries

    Building Democratic Products and Networks with Morgan Teachworth, the VP of Engineering & Supply Chain at Cisco Meraki

    Play Episode Listen Later Jan 25, 2022 44:14

    Setting up a network at home can devolve into a stream of choice words while pulling out your hair. A sudden, global shift to remote and hybrid work can lead to the same frustration for a number of reasons that may or may not include setting up a router. Morgan Teachworth, the VP of Engineering & Supply Chain at Cisco Meraki, suggests that his company was ideally positioned to support a hybrid workflow.Main TakeawaysSupporting Hybrid Workflows: It's obvious that the working world has shifted to many more fully remote or hybrid models. Morgan shares how Cisco Meraki was in a good place to help people from home set up networks easily with what he describes as “plug and play” options. With so much of the workforce under strain, any products that quickly make working from home easier and more secure are valuable to employees and their companies. Straddling Engineering and Supply Chain: Being the VP of Engineering & Supply Chain is a pretty unique job title for Morgan. It affords him the opportunity to connect both worlds together. Fundamentally, it makes sense that any person who builds hardware ought to also be considering the supply chain. Though it may not always be easy, doing so will strengthen products.    Needing Engineers With Good People Skills: Teachworth describes how Cisco Meraki engineers embed with outside manufacturers to work as a team to produce products. He makes the point that it is important that these engineers are able to work well with these contractors. Even more importantly, he chats about how these relational skills can be developed when assisted by communicative management. This mentality can certainly be helpful across industries. On one hand, leaders need to find employees that have good relationship skills. On the other hand, these skills can also be leveled-up through clear conversations and training.Innovations in intelligence: In terms of future innovations, Morgan points out two primary areas concerning intelligence. The first is intelligence at the edge in terms of devices and gaining more insight into the physical world. The other intelligence aspect is gaining a greater understanding of what's happening beyond one's network into other areas of the world, and what he calls the “pipes,” since so much of what's occurring is interrelated. Each of these types of intelligence could provide actionable insight to initiate changes.Democratizing Access: Many people still do not have network access or the ability to use the internet. This is true in the United States and around the world. Morgan contends that working toward democratization is essential. Making easy to use products can be helpful but they must be broadly shared. Morgan explains that leaning into the edge must be a part of the solution to democratize access for the entire world. IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Disrupting Fleet Management to Make a Positive Impact with Jairam Ranganathan, the SVP of Product at KeepTruckin

    Play Episode Listen Later Jan 20, 2022 34:55

    Trucking in this country is a big deal. It's a massive industry ripe for disruption because of its scale and the fact that there is plenty of room for technological advancement. According to Jairam Ranganathan, the SVP of Product at KeepTruckin, fleet management is also an area where a company can make a huge, positive impact.Main TakeawaysRipe for Disruption and Opportunity: Clearly, the commercial fleet industry is massive. Due to its size and also its fragmentation, innovations do take time. On the other hand, there is an incredible need for innovation and the potential to make a real impact in the fleet management space.Saving Lives and Increasing Quality of Life: According to Ranganathan, the exciting aspect of making a difference in fleet management comes down to helping people. He describes the satisfaction that is derived from saving lives on the road and from helping truck drivers have a better work experience. There's a lesson here that can cut across all industries — helping others is a high value and is very motivating too.A.I. Cameras: A.I. cameras are one such innovation that Ranganathan is working on at KeepTruckin that can increase safety and save lives. Ranganathan shares how A.I. cameras can provide life-saving information in real time. Where sometimes it may be difficult to easily quantify the benefit of A.I., here is a crystal clear example of how A.I. can be used to better human life.Fleet Management Integration: Ranganathan suggests that the fleet management world was fairly atomized when KeepTruckin came on the scene. He explains that KeepTruckin made a decision when entering the market to focus on integrated products. KeepTruckin creates hardware and software products as well as diverse applications. To make a dent in a market among specialized companies, creating a more integrated product line makes sense to offer more utility and ease for customers.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Safeguarding Data in App Development with Jedidiah Yueh, the Founder and CEO of Delphix

    Play Episode Listen Later Jan 18, 2022 37:21

    Developing enterprise apps quickly is essential for business success, and securing data during the development process is imperative too. Jedidiah Yueh, the Founder and CEO of Delphix, suggests that though not as many people are talking about securing data in the app development process, they should be. Even more so, he argues they must secure this data or face huge consequences. Main TakeawaysSomething People Need to Talk About: Talking about data security is all the rage. But according to Yueh, securing development data is not discussed as much. Yueh contends that this lack of attention creates security vulnerabilities that bad actors can exploit. He believes that automated platforms built on zero trust principles can mitigate such risks.Out With the Old in With the New: The old way of testing apps in development involved a group of people all helping to gather production data and then copy that to the development territory. Of course, with so many hands in the process, the data was not very secure. Now, a platform, like Delphix, can make that process automatic; therefore, more secure. Setting Loftier IT Goals: Yueh argues that IT leaders are not setting high enough goals in terms of developing products quickly enough. In a conversation about his book, “Disrupt or Die,” he explains that the rate of acceleration is much faster than the typical business cycle so leaders must adapt the pace of their goals accordingly.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Using Digital Simulations to Decrease Product Development Time and Cost with Prith Banerjee, the CTO of Ansys

    Play Episode Listen Later Jan 13, 2022 38:56

    Developing physical products quickly is what it's all about in a fast-paced world. What slows down the development speed and drives up cost are the materials and the time it takes to see if a concept works. Using digital simulations, alongside predictive analytics, increases speed while lowering costs. Prith Banerjee, the Chief Technology Officer at Ansys, makes the point that the precise capabilities of simulations today are providing the power to create new products from the micro to the macro.Main TakeawaysThe Appeal of Digital Simulations: The old process of developing a product would involve lots of different versions and materials. With the use of a digital simulation, in other words, a digital twin, all these trial and error versions can play out in the digital arena. Doing so increases development speed and reduces cost.Academia and Industry: Academia, at its best, projects forward into the future new possibilities that are later implemented across industries. Therefore, forward-thinking industries ought to have a motivation to connect to academia to offer resources so that academic institutions can strive for innovations. Ansys is partnering with a number of academic institutions to make its simulation software available for free.    Exciting Simulations Now and in the Future: Banerjee mentions current digital simulation use cases ranging from the oil industry to electrification of cars to heating and cooling huge buildings. Furthermore, he shares excitement in the healthcare area because, right now, there is an ability to simulate a heart that is having a problem functioning to see if a pacemaker will solve the issue. With this level of precision, one can imagine all manner of encouraging applications for simulations both now and in the future of healthcare and in many other areas IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Guiding a Legacy Company's Digital Transformation with Stacey Goodman, Executive Vice President and Chief Information Officer at Prudential Financial

    Play Episode Listen Later Jan 12, 2022 36:37

    A company's position about digital transformation could be out with the old and in with the new. But, generally, if a product or service has existed for a long time, that's because it has held its value. In a legacy business with good values and a deep tradition, digitization of services is more about improving respected systems as well as innovating with a forward-looking mindset. Stacey Goodman, Executive Vice President and Chief Information Officer at Prudential Financial, describes her strategy for transforming the digital experience at Prudential.Main TakeawaysTransforming a Legacy Company: It's a big lift to digitally transform a legacy company such as Prudential, which has existed for 145 years. But a company with good values and an established track record of delivering for customers has a great foundation on which to build upon. In other words, challenges are opportunities. One challenge that Prudential constantly faces is scale combined with the complexity of its life insurance and annuities products. Furthermore, a company with so much history also has a high volume of products that must be managed.Marriage Between Customer and CIO Priorities: Most customers want more access at the touch of their fingertips. Prudential customers want to be able to see their assets whenever they want; particularly, during times of economic uncertainty. Customers desire the freedom to explore and make their own choices yet advisement help when needed. As CIO, Goodman's goals are in support of what customers desire. For instance, she cares about making sure customers can easily get their password, or that robotic advice is readily available when customers want help.Culture and Dynamic Work Attracts Talent: Goodman has a unique mindset regarding attracting and retaining talent at Prudential. Fundamentally, she sees the company having a good culture and providing interesting work. She makes the point that sometimes startup culture and work does not always meet the hype and that working at Prudential can provide employees a comfortable environment. An established company with well-defined structures in place can support its workers. She sees Prudential as the sort of place where employees want to be.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Academics and Data Science Innovation with Dr. David Bader, Distinguished Professor and Director, Institute for Data Science, New Jersey Institute of Technology

    Play Episode Listen Later Jan 6, 2022 39:33

    The data science field is expanding because so many businesses and other institutions require skilled workers who can manage data as well as provide insights. Companies and students are clamoring for more academic programs. There is great need, but academic institutions are still transitioning to meet the demand. Dr. David Bader, Distinguished Professor and Director of the Institute for Data Science at the New Jersey Institute of Technology, explains how his school is leading the charge to create opportunities for more students to study data scienceMain TakeawaysConnecting Data and Graphs: A current area of focus concerning data science for Bader and his institution is taking huge amounts of data and associating it with corresponding graphs. This process helps provide context to the data so insights can be gleaned.Arriving at Insights With Less Data: One difficulty with gaining insights is that typically it takes a lot of data points to make sense of a significant occurrence. Often, in the real world, insights need to be determined faster and with less data. Consider the archetype of the malevolent lone wolf who may have not had done the behavior previously. The answer is two-fold in order to stop a lone wolf type of situation. One, create more context to whatever data is obtainable. Second, consider data that may not be the exact same behavior but is still relevant.Academia Is Rising to the Challenge: All manner of institutions now have massive amounts of data and need people to manage it and provide insights. Academia may be somewhat slow to change but there is a push from companies and from students for more data science programs. These sorts of programs are growing throughout higher education but there is much more room for expansion.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Creating a New Product Category with Todd Olson, the CEO of Pendo

    Play Episode Listen Later Jan 4, 2022 38:12

    Every company wants to grow their market. But in order to expand into another region, one corner of the market has to be secured first. Only from this position of utility and stability can a business secure other territories. Todd Olson, the CEO of Pendo, explains his strategy.Main TakeawaysCreating a New Product Market: Many companies disrupt a current market. It's another category altogether to create a new product market. Although it's a great problem to have with a ton of upside, one area of focus must be on educating prospective buyers. Of course, having an effective product that's easy to implement is the best pitch. Pendo was able to provide its software product to businesses easily and without involving developers. This helped give Pendo a foot in the door to prove what it could do.Strategizing for Future Growth: Pendo's plans for growth are educative. One side of the approach is to continue to sell current products to new markets; both nationally and internationally. The other side is to develop new products that will further benefit existing customers. Furthermore, it's intriguing how Pendo's product has moved from SaaS B2B clients to other arenas as those individuals who've used the product have moved into different industries and brought Pendo with them.Representing Raleigh: Finding and retaining top talent is a concern for many businesses today. Pendo has an interesting angle because it is located in Raleigh, North Carolina. In Raleigh, there's natural beauty, a low cost of living, and also access to the talent coming out of many of the colleges and universities in the region. Although Pendo is based in Raleigh, it has offices in New York and San Francisco to utilize the talent in those areas as well.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Saving Humanity from Passwords with Mickey Boodaei, the CEO of Transmit Security

    Play Episode Listen Later Dec 30, 2021 43:16

    Passwords are the worst things ever. Okay, maybe that's a bit hyperbolic, but they are pretty annoying. Here are the top hits of their most obnoxious qualities: One, they cause friction to get things done. Two, who can remember all their passwords? Three, it's easy for bad actors to steal them. Four, practically everything requires a password now, so there are just too many. Mickey Boodaei, the CEO of Transmit Security, also agrees that passwords are terrible, but he has a solution to get rid of them.Main TakeawaysThe Problems With Passwords: Passwords have become ubiquitous. Despite the good intention behind them to foster security, they remain cumbersome and ineffective. The layers added to passwords to make them more secure are insufficient. Two-factor authentication remains vulnerable to bad actors. Though biometric authentication is a helpful technology, many apps that attempt to harness it still have a password underneath the biometrics.Getting Rid of Passwords: Biometric data held on secure devices is part of the solution to move people beyond passwords. The data on a private device is very secure overall. Furthermore, it is possible to create trust between devices to provide access to applications, etc.Cryptographic Keys: Biometric data on a secure device can then be used for authentication through the creation of parallel cryptographic keys — a private key that stays with the device and a corresponding public key connected to an application. Using this technology, the private key always remains secure on the individual device. This makes it very difficult for bad actors to access any data of import.   IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform 

    Building Satellite Taxis and Space Logistics with Bruno Carvalho, the Director of D-Orbit

    Play Episode Listen Later Dec 28, 2021 31:44

    Just like there's too much junk on Earth, we're sending up too much junk into space now too.  As private enterprise gains more access to space, even more satellites are launched up there —  taking up space. It's a real problem with the potential to get worse as businesses have greater interest and access to get their gear into space. Bruno Carvalho, the Director of D-Orbit, contends that the answer is better space logistics in order to support space sustainability. Main TakeawaysSpace Sustainability: Space is filling up fast. The concern for space collisions and the dangers of debris is real. Sustainable solutions concerning satellites must be developed and implemented because their numbers will only be increasing.Space Taxis: D-Orbit has essentially developed a space taxi system to put satellites in their final orbital positions. These taxis can have additional applications after they have completed their taxiing missions. For instance, this sort of vehicle could perhaps be used to pick up space refuse. They also relay important alert information back to Earth more quickly.Partnering with AWS: Partnering with AWS enables D-Orbit, like many companies, to reduce its own need for infrastructure. Also, the use of the AWS Ground Stations help reduce delay by increasing the speed at which D-Orbit can access its data via the cloud.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Providing Visibility and Context to Software Development Security with Idan Plotnik, the CEO of Apiiro

    Play Episode Listen Later Dec 23, 2021 32:03

    Running fast is good but not headfirst into a brick wall. Similarly, software development needs to move fast, but moving too fast typically is not secure and can cause headaches. Furthermore, old security protocols are insufficient and inefficient. Idan Plotnik, the Co-Founder & CEO of Apiiro, makes the case for a platform that quickly provides contextualized information concerning codingMain TakeawaysContextualized Info: An old way of checking code often involved the coders themselves answering a long list of questions. This was inefficient and ineffective. A more helpful approach is to have a platform that quickly provides contextualized information concerning the coding, the process, and potential breaks in the chain. With this type of info, security risks can much more efficiently be discovered and addressed. Establishing Trust: A platform that provides contextualized information can assist in communication between AppSec teams and developers. If an AppSec team is able to approach the developers with helpful information, then that can establish trust between all parties. With trust established, everybody can work together to reduce the security risk.   Mission-oriented: An entrepreneur, or a company, should have passion for their mission, whether that's in securing software development or otherwise. In Israel, there is certainly a connection between innovation and the lessons that many entrepreneurs have learned during their military service. Mission-oriented values seem to translate to successful business outcomes.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform 

    Making the Turn from Data Inventory to Helpful Information with Mara Reiff, the Chief Data Officer of FreshBooks

    Play Episode Listen Later Dec 21, 2021 32:51

    If data is in a pool that only keeps getting deeper as data inventory is accounted for, when is the exact moment for a business leader to jump in to do something with all the accumulated information? Leaders who care about data appreciate that it's necessary to take stock before analyzing and strategizing. But taking inventory could be all one does because, whether it's in a small or large business, the amount of data is only increasing. Mara Reiff, the Chief Data Officer of FreshBooks, suggests to account for enough data to begin the work and then to dive in.Main TakeawaysTaking Stock and Then Activating: A company must take inventory of its data, of course. But taking stock of data is a perpetual process. So, the trick becomes knowing when enough data has been collected so that you can move to applying that information to solve particular problems on behalf of customers. Being a Data Advocate: With so much data at any singular organization, there can be a natural tendency to want to put one person in charge of all data and for that individual to have total responsibility, Reiff made the point that it's impossible to be responsible for all data if one is not in control of who is adding all the data. Over time, she has come to see her role as being a leader who advocates for all the company's data to be used in a responsible and constructive manner.A Scientific Data Mentality: Accumulating data at a business is not done for its own sake. Whether one has a science background or not, using data to help customers is about hypothesizing, testing, making a case, and then acting on that basis. Sometimes it's about finding a particular customer with an issue that needs addressing; other times it's about anticipating customer needs and acting accordingly to address them.ML and NLP: Many leaders in the data field are excited about the prospects of machine learning and natural language processing. One area to zero in on as a benefit is how NLP can really help in the area of translation; particularly for companies that operate in many countries. The mission for FreshBooks is to make accounting easier for small businesses, which the company serves in 160 countries. Translating language accurately and efficiently would certainly smooth and simplify accounting practices, among many other applications for other industries.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Disrupting Healthcare by Fitting In with Sean Duffy, the Co-founder and CEO of Omada Health

    Play Episode Listen Later Dec 16, 2021 40:29

    The healthcare industry in the U.S. can feel like a slow moving, bureaucratic, dysfunctional mess. But the question is: What is the best way to activate a digital transformation that leads to better care for people? Sean Duffy, the Co-founder and CEO of Omada Health, suggests that fitting innovative digital care into the current model is the best strategy to make the most constructive change.Main TakeawaysProviding Proactive Care: Proactive care is difficult in the current in-person model; in part, because care is associated as occurring mostly during in-person experiences. Digital care through Omada operates differently in that Omada's support team is able to provide monitoring without reliance on in-person office visits for the majority of care. Omada also provides prescriptions for monitoring devices and ships them right to the patient. Working Within the System: Given the longstanding structures of the U.S. healthcare system, it is important that companies looking to innovate appreciate the realities of the system and be willing to work inside it in order to make changes. For Omada Health, this even comes down to making semantic choices regarding care that best fit into the current healthcare lexicon. Creating a Culture of Innovation: With half a million users, Omada has been able to collect a lot of potentially useful data. Omada created the Omada Insights Lab in order to create a culture of innovation where its employees would use this trove of information in order to ask different questions and come up with solutions. Now, Omada has been able to open up this information to its customers so that they can also weigh in with their own ideas.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Security Straight Talk with Jim Alkove, Chief Trust Officer at Salesforce, and George Kurtz, President/CEO and co-founder of CrowdStrike

    Play Episode Listen Later Dec 14, 2021 36:12

    When it comes to IT security, there are a lot of marketing pitches out there offering bullish assessments of certain technologies, and, of course, the particular products being pitched. Really, there's nothing wrong with marketers doing their jobs, and it's especially useful when this information leads to learning about emerging technologies and innovative products with a great deal of potential. But it's also nice to get some security straight talk.Frankly, so much noise concerning security products and innovation can be a liability because it's just more information to process. There's a real need for a clear-eyed, big-picture assessment of the current IT security landscape. This includes providing a sense of the big threats and what can be done to mitigate them both on the macro and micro level. Main TakeawaysCurrent Threats and Strategic Solutions: Big threats to businesses are coming from state actors performing espionage. Additionally, criminals have begun to use state sponsored attack techniques in order to hold companies' data hostage. On a macro level, governments need to come together to agree that these sort of state sponsored attacks are unacceptable. Companies can also shore up their endpoints and maintain basic security protocols to reduce threats regardless of where they come from.Cloud Use: Although there are some legacy companies still slow to change to the cloud out of concerns that they may disrupt their old systems, there is a certain inevitability in companies moving to the cloud. Even more importantly, cloud-backed companies, that have put time in the space, will have greater opportunities as more companies move to the cloud,Technologies Making Security Easier: A.I. can help with anomaly detection, access management, and by reducing the quantity of human talent required. Though some marketing may suggest otherwise, A.I. and automation that is proactive to reduce threats is still in a more aspirational phase.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Simplifying Cloud Complexity with Ami Luttwak, the Co-founder and CTO of Wiz

    Play Episode Listen Later Dec 9, 2021 38:29

    The word “cloud” is often uttered up in an almost reverent tone by anyone even tangentially affiliated with the IT world. A big reason for this is because cloud computing has been a tremendous boon for all manner of institutions. Getting away from on-prem servers has reduced cost and increased the speed at which organizations operate as well as the amount of data and applications that can be used to add value. But there is a tremendous amount of complexity in the cloud. With so many developers working in the cloud, there are also many potential access points and, therefore, security vulnerabilities. Ami Luttwak, the Co-founder and CTO of Wiz, explains how cloud complexity increases risks to security.Main TakeawaysThe Promise and Problem With the Cloud: Use of the cloud can add value to organizations. For instance, the cloud can potentially decrease cost and promote efficiency. It also adds complexity and possible access points. For bad actors, this sort of complexity creates openings to infiltrate systems in order to achieve their malevolent ends.Asking the Question Differently: To innovate, sometimes it's a matter of just asking a question differently. Also, asking the question simply can be helpful too. That said, it may only appear to be an elemental question after it has actually been answered. Wiz asked the basic question: are your cloud databases exposed? Solving this problem has allowed the company to make an impact in cloud security.MVP Plus Scale: In startup circles, it makes sense to get an MVP out ASAP. Luttwak suggests that startups must create MVPs that also have the capacity to scale. If they do so, they will save time and put their companies in a better position down the line.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Strengthening the Supply Chain with Dr. Madhav Durbha, VP of Supply Chain Strategy at Coupa Software

    Play Episode Listen Later Dec 7, 2021 38:50

    Recent disruptions have stretched supply chains all over the world. In some cases, supply chains have been broken in their weak places and have needed to be repaired. But there will always be unexpected events and outcomes. What helps are predictive models that can aid in decision-making. Dr. Madhav Durbha, the VP of Supply Chain Strategy at Coupa Software, suggests simulations can help companies make smart decisions that will lead to great heights.Main TakeawaysMacroeconomics: In order to best guide its customers, Coupa needs to have a sense of the ever-evolving, macroeconomic landscape. To do so, Coupa compiles and analyzes data from external as well as internal sources. Machine learning is an asset to help pour over and analyze the external data. Coupa is able to leverage its vast community of customers, and their data/resources, in order to provide high value insights. Digital Twins: Digital modeling is an effective tool in order to analyze a given company's supply chain. Predictive models can be established and then informed decisions can be made and implemented to impact the supply chain in the physical world. Two Big Supply Chain Steps: One thing companies can do to shore up their supply chains is to go from a mentality of a one-to-one relationship with each distributor to instead thinking about each element of the supply chain as a multi-layered network. With this new mentality, companies can form relationships with other entities in the supply chain and leverage their scale in order to secure the products that they require. Additionally, companies must have a willingness to work with governments in order to secure the supply chain. This may involve certain products being manufactured at the local level rather than relying upon the global supply chain.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Keeping Security Simple with Johanna Baum, the CEO and Founder of S3 (Strategic Security Solutions)

    Play Episode Listen Later Dec 2, 2021 41:01

    There is a lot of conversation among IT security leaders about engaging the workforce in order to mitigate threats. But how do security professionals actually win people over to their side? Many employees are willing to comply but what can be done to really get through to those that are resistant? Johanna Baum, the CEO and Founder of S3 (Strategic Security Solutions), contends that to enact change, leaders must involve those that are most reluctant to go along with security protocols — especially the person still keeping their login password on a post-it note on their computer. In order to change the security culture of a company, Johanna suggests seeking out the person at a company who is least likely to comply.Main TakeawaysIt Comes Down to the People: There's always going to be a security tech stack. A security platform and relevant apps will help reduce threats. But, fundamentally, people are still required to act with any given platform or system as part of the security solution. Furthermore, employees also need to engage in secure behaviors that reduce the overall risk to the company.Involve the Malcontents: Cultural change concerning security is only as strong as the weakest link. Leaders must seek out the malcontents in order to engage them in the process. Leaders must put employees who are reluctant to accept security protocols in situations where they can test out measures and be part of the solution. Keep Security Simple: Because there are so many security threats, there can be a tendency to assume risk mitigation must be very complicated and beyond human capacity. Although artificial intelligence and automation can certainly be helpful to thwart so many threats, there are also really simple things people can do on their own to embolden security. For instance, this can be as basic as ensuring people log out or use effective passwords. On a company-wide level, it can be as elemental as making sure there is an up to date list of all the users at the organization.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Time Plus Data Equals Efficiency with Paul Dix, the Founder and CTO of InfluxData and the Creator of InfluxDB

    Play Episode Listen Later Nov 30, 2021 36:04

    If the topic of databases is brought up to certain people, their eyes may gloss over. But if that happened, that would be because they just don't know the awesome power of databases. Data can be valuable but only if it is contextualized, and time is an extremely relevant aspect to consider when analyzing huge amounts of data. Paul Dix, the founder and CTO of InfluxData and the Creator of InfluxDB, explains how a time series database can help provide that temporal contextual information to promote efficiencies.Main TakeawaysTime Contextualizes Data: Data has value only when it is placed in context and then the information gleaned from it is applied into actionable items. Time is a key factor to provide a basis for understanding information. A time series database, iike InfluxDB, can provide this sort of context for server and IoT device monitoring. This info can then be applied to track performance and increase efficiency.Failure Becomes Opportunity: Sometimes it's hard to see how a win can come from a loss, and most people try their very best to avoid losing. But the reality is that learning is happening when something is being created, and the knowledge that's gained in the creative process has nothing to do with the outcome of a given project. To ultimately be successful, the lesson is to take what's been learned and then keep pivoting until the product and the market are aligned and the timing is right.Evolving Engineering: Technology is always advancing rapidly. Therefore, even a successful product will require adaptations to meet new challenges. Accepting the reality of the high rate of change and, therefore, the need to constantly adjust accordingly will position a company in the best position to succeed.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Building a Machine to Eliminate Pathogens with Neil Day, CTO, R-Zero

    Play Episode Listen Later Nov 25, 2021 42:39

    Human beings have an ability to tolerate quite a bit. Oftentimes, this is a helpful survival strategy. Rather than being overwhelmed by life's frailties to the point flight or fight is kicking in, it's generally a good thing to accept the realities of existence that cannot be changed and then operate accordingly on that basis. This is better than being constantly unnerved by real and sometimes alarming things that it seems one cannot control. But sometimes a huge disruption lets people know that they have been tolerating something concerning that's impact could have been mitigated by a sustained effort which leads to a new solution. Neil Day, CTO of R-Zero, makes this point about the seeming unstoppability of certain infectious diseases. Main TakeawaysSolving Multiple Problems: Not only was the coronavirus a huge problem, typical disinfectant solutions, such as liquid disinfectants, were difficult to apply and inefficient. Of course, massive problems are also opportunities for innovation.Relying on Something Tried and True: Using UV light as a disinfectant has historical precedence as well as scientific evidence concerning its effectiveness to curb the spread of viruses. R-Zero leaned into this established technology and then created a product that could utilize it effectively. Sensors in the machine as well as its capacity to hold data allow for implementation of risk management procedures.Now That We Are Utilizing UV More…: UV technology may become a more typical means to disinfect both businesses, and, eventually, homes. In recent history, people have mostly accepted that illness from viruses is an inevitable part of life. Based upon the experience of the pandemic and the potential solutions that may spring forth to solve that problem, this mentality may evolve and push humanity into a different expectation concerning health. IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Companies are Playing in the Digital First Inning with Rich Nanda, US Monitor Deloitte Practice Leader, Deloitte Consulting

    Play Episode Listen Later Nov 23, 2021 40:32

    With so much change happening at such a fast pace, the digital transformation process can feel like it must be extremely far along and, perhaps, near completion. Companies have been moving as speedily as possible to adapt their businesses to the digital realm and, in many cases, to create new digital territories altogether. If digital transformation was a baseball game, it could be easy to assume that the transition is in the latter innings. Rich Nanda, the US Monitor Deloitte Practice Leader at Deloitte Consulting, offers a contrary perspective.Main TakeawaysConsultation with Specificity and a Broad Vision: With the intensity of digital transformation happening across all sectors, consultants must adjust their skillsets. On one hand, they must have thorough domain expertise. Yet, on the other hand, consultants must be able to take a broader view as well in order to best guide their clients in these fast-moving times. Growth Versus Fixed Business Mindset: To be successful, leaders must adopt a growth mindset over a fixed mindset. A fixed mindsight is rigid and sees the world as locked in place. A growth mindset accepts that change is inevitable. With a growth mindset, change is seen as an opportunity rather than a problem.Opportunities for Expansion: Projecting forward, there will be amazing opportunities for expansion. Companies will be in a position for more mergers and acquisitions. Some companies will jump outside their typical lane to pursue more opportunities. Companies not traditionally thought of as intrinsically associated with tech, or software, may find unique opportunities to delve into new digital territories.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Creating a Place for Ethical Debate with Elizabeth Bramson-Boudreau, the CEO & Publisher of the MIT Technology Review

    Play Episode Listen Later Nov 18, 2021 46:02

    Technology can no longer be isolated from the rest of life and only discussed in particular circles among scholars, professionals, or those that just like to geek out on tech. This is because the innovation is too rapid, the tools are too powerful, and the stakes are too high. Elizabeth Bramson-Boudreau, the CEO & Publisher of the MIT Technology Review, explains that people must consider how technology is impacting their lives and suggests journalists need to play a role in framing these conversations.Main TakeawaysThe Need for Ethical Debate About Technology: Technology is touching just about every area of life. Now, more than ever, thoughtful stories about technology are needed to educate and engage the public in necessary ethical conversations. The question must be asked: Is a certain technology going to be good or bad for humanity and for the world? People must then respectfully debate that question and act accordingly based upon their convictions.Modernizing a Legacy Publication: Many publishing companies have adapted to incorporate a digital space. An important first step to do so is a willingness to disrupt the current publication. Additionally, training writers for this format is an essential step as the format is shorter and the frequency intensifies.  Knowing Your Lane and Always Earning an Audience: A media company, and any organization for that matter, must know its mission. Then, it's a matter of producing high quality content with that lane in mind and constantly earning an audience by adding value to the customers' lives.  IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Outsiders Make the World Move with Rory San Miguel, CEO of Propeller Aero

    Play Episode Listen Later Nov 16, 2021 40:53

    There's a general tendency for people to desire to fit in — to want to be on the inside of systems and institutions. The drive to be in the in-crowd or on the team is so embedded in the socialization process that the idea of being an outsider often becomes associated with something undesirable. But many times people who come into a situation with an outsider perspective see things more clearly and can come up with alternative solutions to problems. That was the case for Rory San Miguel, the CEO of Propeller Aero, whose outsider perspective led to innovation in the construction and surveying industries. Main TakeawaysOutsiders Can See Solutions: Maybe being an insider isn't all it's cracked up to be. Sure, there are VIP perks, but there is also the myopic vision that can develop from spending too much time on the inside.There's a greater scope of vision when looking in from a distance. An outsider perspective is also an advantage because there's less to lose and more to gain.An Adaptable Construction Industry: Oftentimes, construction is unfairly categorized as an industry that is resistant to change. The truth is that the construction industry is pretty adaptable to new technologies. The construction business is about building tangible things and the margins really matter. It's ready and willing to adapt to any technology that helps in getting the work done and that's good for the bottom line too.A Frisbee and a Pizza Box: There's a lesson to be learned from being willing to walk down a path with a spirit of openness and see where it leads. At the beginning stages, Propeller Aero knew its passion without having a clear sense of application. As doors were cracked open by customers showing the way, Propeller, led by its founders, walked through the door into the surveying industry. A Frisbee and then a pizza box were outside of the box influences toward innovation. Propeller Aero shows that it's good to think outside the box and, in fact, maybe use a pizza box as a prototype to solve a complex problem. Loyalty in Both Directions: Customers that believe in a business and give multiple chances to deliver can provide that runway innovators need to uncover a solution. On the other hand, companies should be loyal to their customer base. There can be a tendency to want to expand to other industries and go wide rather than deep. Really, loyalty between businesses and customers is all about valuing relationships and deepening them over time. IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Democratizing the Crypto Economy with Manish Gupta, EVP of Engineering at Coinbase

    Play Episode Listen Later Nov 11, 2021 46:48

    There's an obvious tension in the crypto world between decentralization and centralization. Of course, Bitcoin was a reaction against the power of the entrenched banking systems and a move toward individual economic empowerment. The essential element of blockchain technology is a distributed ledger, so it's a reasonable desire for those who care about the technology to want the scale tipped toward decentralization. It's also undeniable that some centralization often proves useful with scaling and building trust. But living within the tension between decentralization and centralization may be the key to empowering individual people by providing them with economic access. Manish Gupta, the EVP of Engineering at Coinbase, makes the case that Coinbase is equipped to democratize the crypto economy. Main TakeawaysTension Between Decentralization and Centralization: Coinbase is living between the binary of a centralized versus a decentralized system. Fundamentally, by maintaining a balance between both paradigms, it has an opportunity to further democratize the crypto economy,Seeing Opportunity Instead of a Problem: When the crypto economy has boomed in the past, the Coinbase site has gone down, at times, due to the volume of users on the site. Trust is essential for Coinbase customers, so being able to solve for capacity issues is essential for sustaining that trust. In part, the solution to handling traffic issues has been to institute a series of tests to be proactive rather than leaning on a spike in the market to test the system. For Coinbase and Manish Gupta, these platform issues became an opportunity to strengthen the platform.Leaning into Decentralizing Technologies: Coinbase has made a strategic decision to lean into decentralized products. Overall, Coinbase plans to focus on decentralizing its workforce, products, and what it builds on the blockchain. One example of offering increased decentralization on the platform is creating wallets where assets can be individually held rather than combined into a larger pool of assets.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Creating Super Call Center Agents with Umesh Sachdev, Co-founder and CEO of Uniphore

    Play Episode Listen Later Nov 9, 2021 41:00

    Disruption is a word that gets thrown around a lot in business. It's curious because most people don't want their day to day to be disrupted in regular life. People don't just casually offer up the phrase, “I can't wait for some disruption today.” But that's why it's absolutely necessary. It helps to change things up and see the world differently. Umesh Sachdev, the Co-founder and CEO of Uniphore, explains how he first realized the call center industry was ready for an evolution.Main TakeawaysCreating Super Call Center Agents: A.I. in conjunction with automation can act as a coach or mentor for agents. It can give clues as to customers' engagement while helping provide data and facts in real time. It can also take notes on the conversations so there is a record to reflect back on and use to make improvements. This A.I. augmentation turns agents into super agents. Language, Tone, and Facial Recognition: A.I. has had an incredible progression. Initially, A.I. was trained for language and then for tone of voice. Now, A.I. can read faces and gestures. All of this accumulated interpreted data can be applied to provide call agents, or whomever, with the information they need to better communicate with customers.Applying Knowledge: It's one thing to acquire information as an engineer or a business leader. But acquiring knowledge without applying it is like holding the best tasting spice in the world in one's hand but never adding it to any food. Knowledge that is held but not applied is wasted. Use knowledge to solve problems. Switching to Sales: Sometimes engineers and creators are so focused on their work that they forget about sales. The obvious aspect of doing so is that without funding, the creativity stops. Reframing striving to make sales as a creative, communicative job helps. Also, customers can provide insights and ideas for new, interesting projects. IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Powerful Communication Across the Company with Eric Carrasquilla, SVP and GM of Digital Engagement Solutions at CSG, and Tim Vanderham, Chief Technology Officer and SVP of Software at NCR Corporation

    Play Episode Listen Later Nov 4, 2021 50:58

    In business, there can be a tendency to label, categorize, and then make corresponding assumptions. This is very reasonable. In order to organize, it's necessary. One less than ideal aspect of this mentality is that certain responsibilities may be assumed to be mostly relevant to only one title, team, or department. With that sort of thinking, the concept of communication tends to be more associated with marketing or sales. But the need to communicate well cuts across every area of a company. To serve clients, it's imperative. Clearly articulating shared goals between companies and their clients allow expectations to be set and then delivered.Main TakeawaysRemote Communication - Signal Versus Noise: Skyrocketing remote work has necessitated different styles of dialogue. For instance, it calls for more written channels on Slack or email, or more Zoom meetings. But management is necessary to make sure employees are using effective means to communicate that enable them to accomplish their tasks rather than getting bogged down in unnecessary and time-consuming mediums that don't really further their specific work product.In-Person Meetings Still Matter: For all the positives in remote work and communication channels, there is still something that's lost when people aren't able to be with each other. Actually gathering together does help to connect team members. Properly managed hybrid models can create small teams that are able to leverage their in-person time as well as the remote tools that help to bind them together and get quality work done.How Open Should Channels Be?: With these new forms of remote communication, there is an even greater ability to have conversations between different teams at a company. This can be a double edged sword between the sales and developer teams. On one hand, communication can really help customers. On the other hand, there can come a point when a decision about a certain project must be made and further back and forth may not be as relevant at that point.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Telling the Innovation Story with Dr. Sokwoo Rhee, Corporate SVP at LG Electronics, Head of North America Innovation Center ("LG Nova")

    Play Episode Listen Later Nov 2, 2021 42:01

    Storytelling defines how we see ourselves in the world. Telling the story of one's own life can be empowering or disempowering, depending on the story a person tells. This is true for companies too. The story of a company's work can be told in a limited or an expansive way. The difficulty is that not only does the company tell its story, their audience — consumers, media, and even other companies — all help tell the story too. For a legacy company, that story can calcify until an effort is made to rewrite the narrative. Dr. Sokwoo Rhee, the Corporate SVP at LG Electronics and Head of North America Innovation Center ("LG Nova"), explains how he is rewriting LG's story to reflect that it is a company promoting all kinds of innovation. Main TakeawaysStrengthening Innovation through Partnerships: LG has created a center of innovation in Silicon Valley, LG Nova, to support innovation from diverse startups across wide-ranging industries. Ultimately, LG Nova becomes partners with select startups and backs them with LG's might so that they have the ability to scale. Telling the Story Differently: LG is primarily known as an electronics and appliance company. The true story is that LG promotes innovation across many sectors and has the capacity to support that aim. Dr. Rhee honors LG's legacy but is sharing the story that LG's interest in innovation is very expansive.  Close to the Action, High Above It, and in the Middle: Rhee tells the story of his career. First, he found himself close to the creative action in the startup world. Then, he worked in government, was high above the action, but could shape policy, etc. Finally, he has found a balance at LG in working with startups yet having the power of LG to make a difference.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Working Toward Company Alignment with Cal Henderson, Slack Co-founder and CTO, and Genevieve Weber, Salesforce Platform, SVP and COO

    Play Episode Listen Later Oct 28, 2021 52:01

    There's a whole new manner of interacting at work now, especially with the rise in remote and hybrid workflows. The digital transformation was already well under way and then, if the transition was a campfire, the pandemic poured lighter fluid on it. Fortunately, lots of companies responded by making s'mores rather than getting burned, and utilized the technological tools that were already developed to help.Main TakeawaysOrganizational Alignment: The pace of technological change is breathtaking. Companies must continually be making sure their entire organization is aligned with their mission. This requires working quickly and adapting accordingly. Communication via channels helps to ensure the right people in an organization all have access to the same info to allow for conversations to to quicken the pace of workMental Shift: Working in channels is significantly different than an email workflow. For those that liked the finality of responding to an email and closing it out, the channel system can feel like it is without an end. The positive aspect of this feeling could be that the information is always available and can be of easy access as needed. When it comes down to it, individual mindsets can be adjusted to reframe the channel experience in a manner that's helpful.Focusing on Virtual and Physical Spaces: For a long time, companies primarily focused on physical places for employees to work and, in many cases, for customers to interact with a business too. Now, the focus is adjusting, partly based on necessity, to creating supportive virtual places. Moving forward, companies will need to integrate physical and digital spaces. In many businesses, and in most human interactions, there is a place for both the physical and digital spaces.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Rolling with Change as API has its Moment, with Joshua Scott, Head of IT and Security for Postman

    Play Episode Listen Later Oct 26, 2021 35:53

    It's easy to feel unmoored in a fast-changing world with such choppy waves. With so much change, there's a natural tendency to want to drop the anchor in the nearest calm waters and remain there, hoping this approach will be the most secure. But the water's never really placid. There are extremely strong currents beneath the surface. Even the most gigantic anchor won't be able to keep the ship from moving. It'll just slow it down a little, and, maybe, even pull the vessel apart no matter the quality of how it was built. Joshua Scott, the Head of IT and Security for Postman, believes that accepting and planning for changes in technology is the best security strategy.Main TakeawaysEvolution of the API Market: The API market was often overlooked in the past but that's no longer the case. Postman has about fifteen million developers on its site who are working on various API projects. Where API was treated as something less than before, it is now appreciated like any other application. The mentality concerning API security has also evolved. Previously, API security was more of an afterthought. Given the  amount of increasingly interconnected tools, the import of API security is now more greatly understood.Both Centralization and Decentralization: When maintaining security, there needs to be clear leadership; therefore, a level of centralization. A clear, centralized hierarchy establishes accountability for leadership. An aspect of security decentralization is building a culture of shared responsibility among all stakeholders. Additionally, decentralizing security by empowering those closest to the action increases the speed of decision-making.Compartmentalization is a Good thing: In one's personal life, compartmentalization is a good thing in some respects but tends to have diminishing returns when overused. In the security arena, the capacity to compartmentalize mitigates risk from spreading from one spot to all aspects of the business. If a business is a ship, it's never great to have a breach in the hull but it's better if the gaping hole is limited to one compartment.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    How to Overcome the Cyber Attack Tsunami, Strategize and Disrupt, with Attivo Network's Carolyn Crandall

    Play Episode Listen Later Oct 21, 2021 42:43

    Threats are not new to business. Whenever there has been a plentiful economic prize, there have also been pirates. In the swashbuckling days, the captain and the crew were charged with protecting the merchandise on board. The difference today is the sheer volume of cyber attacks inbound to companies. Carolyn Crandall, the Chief Security Advocate and CMO at Attivo Networks, describes the attack as an enormous wave.Main TakeawaysA Security Threat Tsunami: Cyber attacks are like giant perpetual waves. Businesses are constantly inundated with these threats. The first steps toward fighting back are recognizing the power of one's adversaries, understanding how the company is being attacked, knowing where the company's vulnerabilities are, and then devising a plan to combat the attacks.Strategy over Monitoring: Businesses tend to want to monitor their systems and that's generally a good thing. Part of the method of attackers, however, is to overwhelm with data. Instead of only monitoring, companies have to decipher attacker techniques and then strategize on how to defend accordingly.Automate, Automate!: People can only do so much by themselves to defend against constant cyber attacks. Automation can be an answer to these attacks. Humans can't protect against the deluge of attacks by themselves and must lean on A.I. and machine learning to help combat these nefarious attacks. When companies begin to deploy an A.I. defense strategy, the designed algorithms can begin to decipher what is normal activity on network servers and what is not.Data Cloak and Disrupt: Misusing credentials is a great way for attackers to gain access to resources. It is possible to have an automated system, such as Attivo, that can bait rogue elements, gain their trust, and then deny their access while hiding vital data.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Bringing Order by Living in the Middle of the Cloud Chaos with Dave Frampton, VP/GM Cloud SIEM & Security Analytics at Sumo Logic

    Play Episode Listen Later Oct 19, 2021 47:34

    Freedom is not something to fear; in fact, it's an essential component of creativity. Chaos is something to avoid, however. Many creative people confuse freedom with chaos and think a chaotic environment inspires creative passion. The most creative environments are those that provide enough order, and essential security, that allows individuals to stretch out to create something new. As security information management has evolved with the cloud, a new form of defense has been required. Dave Frampton, the VP/GM Cloud SIEM & Security Analytics at Sumo Logic, describes this system as living in the middle of the cloud chaos. “What you really need to do is rethink this and deliver this SIM from the cloud, like as a cloud service itself. So that's it's right there in the midst of all that chaos [and] able to ingest all of that data and it's savvy and smart about all those different new threat surfaces, because, in and [of] itself, this service is built and made from all of these same components: microservices, and containers, and modular, modern software that communicates by APIs.”By living in the midst of the cloud chaos, a security platform such as Sumo Logic is in the middle of the action and is creating a secure place for business and creativity to flourish. In Greek mythology, Atlas was forced to hold up the sky as a punishment by Zeus. Cybersecurty forces must hold back those with ill intent and to do so they dwell inside the chaos and create a safe place there. They don't do this because they are condemned to this fate. Instead, they do so because they have chosen this role of protector and this is their mission.On this episode of IT Visionaries, Dave chats about how cybersecurity has evolved to decrease silos and increase automation. He explains how humanity, and ethics, are required to make judgements on how A.I. and automation should be used to further security aims. Enjoy the episode!Main TakeawaysMoving Into the Cloud Chaos: If the action is in the cloud, then security needs to be in the cloud too to ingest necessary data and to disrupt attacks. The security product must be at the same level, and made with the same parts, as that which it is intended to protect. Platform Disrupts Silos: In companies, silos are often made out of a sense of necessity. People work in their areas with their specific knowledge and access. In security, however, it is important to have a platform that connects those on the application and security teams so they can work together to protect the company.  Automation with Ethics: There's a drive to automate as much as possible in the security realm because there is so much data and so many threats with everything moving so fast. This is reasonable, but humanity must lead decision-making concerning automation. It's a matter of ethics. People must choose when to automate and for what purpose. They must weigh the pros and cons of their actions and accept any consequences. Fear and Greed: People are often driven by fear and greed. This is the case when considering A.I. and automation advances in security. On the fear side, it's reasonable to be concerned about potential technological overreaches and unintended consequences. On the greed side, A.I. and automation has vast potential to deal with so much incoming data and to make quick decisions.---IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform 

    The Power of Observation and Function Versus Beauty with Michael Peachy, VP of User Experience at RingCentral

    Play Episode Listen Later Oct 14, 2021 44:00

    Even when trying really hard to please people, it's difficult. Most people don't know exactly what they want. And when they do know, they often don't know how to articulate it. In our personal lives, this can be frustrating, for sure. In the professional world, it can be crippling for a company if they don't have a pulse on their customers' wants; but, even more importantly, their needs. Michael Peachy, the VP of User Experience at RingCentral, suggests the best  practice for understanding customers is for a company to enhance their observational capabilities. Main TakeawaysUsing Powers of Observation: To design effectively, a company has to understand how customers are using their products. Surveys help and so do conversations, but observations are best. Tech tools won't replace the power of human contact, but they can augment observational capacity. Seeing where people place their mouse on screen, for instance, can help strengthen design elements. Observing customers who are struggling with a specific aspect of an app can increase empathy from designers and motivate them to address the issue.Function Versus Beauty: It's an age-old question as to whether function as opposed to beauty is paramount in design. Function is number one. Without it, products will definitely fail. Beauty is nice but not necessary. The ideal is design that has both function and beauty.BCB Demystified: Everything is interconnected as people who work in the business sector are also consumers. Apps often start in enterprise first. Then employees like them because of the functionality so they take them home and share them and the apps spread among consumers. Consumers also bring apps they like from home back into the business market because they want to use these products at work.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    The Power of Passion to Develop Technology with Idit Levine, Founder and CEO, Solo.io

    Play Episode Listen Later Oct 12, 2021 40:12

    Certain types of technology are easier to understand for some people than for others, and that's okay. Passion is contagious; iIt attracts employees and customers. Strong, passionate leadership with clear vision increases employee satisfaction that then translates to satisfied customers. Developers who make products that build and maintain infrastructure toil to solve problems so their customers can pursue their own desires. Idit Levine, the Founder and CEO of Solo.io, shares her zeal for her company's work as well as a belief in her team's competitive nature.Main TakeawaysThe Power of Passion: Passion is often underrated. It is the engine of creativity and accomplishment. Lean into passion in order to educate others, gather phenomenal employees, and attract customers.  Creation from Competition: Competition can be something that people shy away from. Perhaps this is because they wrongly equate it to being domineering. True competition is about striving to be the best version of oneself and creating an environment for one's entire team to do the same. Embrace competition to win.Knowing the Why of Founding: Founding a company is a huge endeavor. Knowing the reason to be a founder is essential. For Idit Levine, founding was about building on the successful things she had learned from previous stops but also learning from experiences she found wanting and believing she could do even better. Supporting the Team: A CEO should be obsessed with their employees. Leaders must make sure their employees are content and empowered to be their best. Happy employees lead to satisfied customers.  Listening to the Market but Pushing Too: Listen to the market, but don't just listen to the market. Customers don't always know what they need or the direction of where a technology must head. It's the job of a CEO to lead and determine the company's course and the products they must build.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Making Magic by Integrating the Digital and Physical Worlds with Peggy Johnson, CEO of Magic Leap

    Play Episode Listen Later Oct 7, 2021 43:44

    When a new technology with tremendous potential rolls out, expectations are sky high. It's going to be a magical technology that changes the world, right? If it doesn't take off immediately with consumers, there can be a tendency to overreact, be let down, give up, and move on to the next new thing that's supposed to change the world. But what if the technology is augmented reality and it does, truly, change the way people see the world? Even though everyone isn't walking around every second, using AR, just yet, augmented reality has been making great strides over the last decade. And Peggy Johnson, the CEO of Magic Leap, explains that digital augmentation will be the norm eventually.“There will be a time again where we'll look back and say, ‘Remember when we didn't have digital augmentation in front of our eyes.' Whether that'll be in the form of glasses that we'll wear or contacts maybe at some point, I do believe we will have that kind of capability as a tool to help us just get through our days, do our jobs, and to entertain us. This is the start of it.”The way to combat overreacting when a new technology is not immediately broadly used is to simply realize that it takes time to change the world; in particular, how people see the world. With augmented reality, the complex goal is to seamlessly integrate physical and digital spaces. That's a real challenge. Technological advancement of this magnitude takes patienceents and there are always fits and starts. But it's happening right now.On this episode of IT Visionaries, Peggy shares the state of AR today and where she sees it heading in the future. She also explains how technological advancement has a trajectory that can sometimes be misunderstood. If a technology does not immediately take off with consumers, some mistakenly write it off as a failure. She also discusses the journey trials and tribulations that Magic Leap has been through as a company, including how she's helped the company pivot from a consumer-facing to product one that focuses solely on enterprise applications. Peggy clarifies that this is just part of the process as a powerful technology is often first directed toward consumers, then to enterprise, and then finally cycles back to consumers in a major way. Enjoy the episode!Main TakeawaysIt's Okay to Pivot: Resisting change is like trying to try to stop the seasons. Magic Leap was first more consumer-focused but then pivoted to enterprise. Its initial consumer-facing approach helped to visually clarify what augmented reality could be. Now, there are many enterprise use cases for Magic Leap. Proving Value: For consumers, value is about having great content and then enough of it. For enterprise clients, proving value is also constant. Magic Leaps works with current application vendors of their enterprise clients to help heighten their existing applications with AR. Security and privacy are big concerns for companies that must be addressed too. In the enterprise-lane, the AR device typically needs to be used all day so it has to be very comfortable to wear: smaller, lighter, and not too hot. No one wants overheated employees.Creating Ahead of the Curve: Being out front with new technologies requires a bold mentality. When a company creates products ahead of the curve, they have to make things that have never been made before. A company culture of innovation supported by similarly oriented partners gets great work done.Vendors as Partners: There's no doubt AR is complex and groundbreaking so new products and components need to be built all the time. In this sense, the supply chain is always having to catch up with very speedy tech. Having vendors that are more like partners help to keep the supply chain moving efficiently.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Create Structures to Free Employees to be Their Best, with Preeti Somal, VP of Engineering at HashiCorp, and Mark Thiele, CEO and Founder of Edgewana

    Play Episode Listen Later Oct 5, 2021 49:48

    The world has changed; work has too. Many people are reassessing both their personal and professional lives. The truth is that the personal and professional worlds have always been intertwined. People never left their humanity outside the front door of the office. Now, due to the increase in remote work, there may not even be a physical office. And the integration of personal and professional life is more obvious today than ever before. Work is being done at home, but so is taking care of the household or kids. There's a lot of life for people to sort out. It's a challenging time, for sure, but also one filled with potential.Companies have an opportunity to take care of their employees in new ways. Or, if they are reluctant to change, employees can leave for other opportunities. Instead of an outdated and unhelpful mentality about controlling workers, companies have to adjust to make sure employees have the freedom they need to do their best work.Part of this is making sure that work culture is good. Leaders don't try to control employees; they make sure their path is smooth to do their work. It's also about providing the right tools at the opportune time to get work done efficiently. Most people are decent and hard working. They want to be productive and to be respected. If companies take care of their core needs, employees will produce, increase ROI, innovate, and care for customers. On this episode of IT Visionaries, Preeti Somal, the VP of Engineering at HashiCorp and Mark Thiele, the CEO and Founder of Edgevana, discuss how companies can transform to create more productive work environments in this new era of increased personal and professional integration. Enjoy the episode!Takeaways:A Good Culture and the Right Tools: In this new world of increased remote work, companies must create an environment where workers feel satisfied and productive in order to retain them. First, create a work culture based on trust, freedom, and support. Then, provide the right technical tools that make work easier for employees to be their best.Control is a Mirage: Most employees care and do quality work. Trying to control workers based upon the fear of a few underperformers is counterproductive. Control isn't even really possible nor should it be desirable. It restricts the freedom that is necessary for most workers to achieve their goals. Instead, performance must be evaluated through common sense and accomplishments rather than surveillance.New Wave of Internal Tools: Low-code and no-code developments are allowing for lots of new tools to be created within companies. These new tools can be micro-targeted to help a few employees, but also have the ability to be designed, developed, and integrated rapidly. With so many new internal applications, it's important to develop an organizational team and platform to track them.---IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    The Importance of Having Fun Technology with Dieter Shirley, Co-creator of CryptoKitties and CTO and Lead Architect of Dapper Labs

    Play Episode Listen Later Sep 30, 2021 53:24

    A lot of times people look at someone who changes the world and think that person must have known exactly what they were doing right from the very beginning. A lot of times, people are dead wrong. Creating comes from a place of not knowing exactly what comes next, and being willing to try to make something new anyway. Sure, trying something new takes courage; but, it's more about being willing to try things and not be concerned with the outcome. Also, in reality, individuals don't change culture — people join forces to do that. If a company wants to change the world, then they need to develop a culture that promotes creativity. Dieter Shirley, the Co-creator of CryptoKitties and the CTO and Lead Architect of Dapper Labs, explains the creative process he has learned to employ.“We would try all sorts of crazy stuff. Of course, most of it didn't go anywhere. But that was how we learned. Even if CryptoKitties hadn't taken off, we would have learned a ton and been able to try something else.”Creative people often make objects that other people collect. Creative-types do this because creating new things help them to interact with the materials of the world and then shape them into a certain type of order. Collectors collect because these items help provide meaning to their lives. In this way, both creators and collectors are attempting to create order. Today, these objects can be digital too. CyptoKitties — digital blockchain cats — the latest basketball sneaker, or the hottest painting are now all one in the same. People will queue up for digital collectibles just like they would stand in a line at the sneaker store. They'll outbid each other for digital memorabilia just like they would for that painting.   On this episode of IT Visionaries, Dieter talks about all he and his team learned when they created CryptoKittes, the limitations that blockchains such as etherium placed on their ability to scale CryptoKitties or other similar products, and how they've applied that knowledge to NBA Top Shot — which are digital NBA and WNBA collectibles they build on their blockchain, Flow. Enjoy the episode!Main TakeawaysTry Crazy Things: Just create new things. Not knowing where everything is going is okay. The creation process is never wasted time even if a certain project isn't considered successful. Creating is about learning. Regardless of the outcome, what's learned can always be applied moving forward.The Power of Fun and Games: Having a spirit of playfulness in the creative process allows new things to be tried. It's also really important to make technology that's fun too. If consumers find the tech fun in itself, like a game, for instance, they'll take the time to interact with the technology.If You Build it, They Will Come: Just build the tech and keep it simple. If you build something, that gives it a chance for consumers to use it. If it's simple, even better. If it's fun, that's the best because people will take the time to actually use it. People don't need to know everything about a certain technology to use it. They just need to be interested in it and be able to learn just enough to engage with it.If You Need To, Build It Yourself but Better: Sometimes, taking matters into your own hands is the best path forward. CryptoKitties crashed the Ethereum network. Rather than relying on Ethereum or any other blockchain, Dapper Labs built its own blockchain, Flow, that increased efficiency and met their requirements to scale.Something That Never Dies: Digital memorabilia is attractive because it never dies. Collectors collect items to create meaning for their lives. Digital items, that can live forever, can provide comfort to collectors in that they will always exist and be there for them to provide that meaning.Trust Your Team: As a leader, it's imperative to trust the team. Even if a leader is initially very involved in the creative process of a certain project, over time the team members working on the project every day will likely develop greater expertise. When that happens, the best thing a leader can do is trust the team. This, of course, also opens up the leader to meet other responsibilities, including dreaming up new projects.---IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Creating a Team of Problem Solvers with Epicor's Himanshu Palsule

    Play Episode Listen Later Sep 28, 2021 46:44

    In the sport's world, some teams have all the talent they need to win championships, but, oftentimes they can't seem to put it all together to be the last team standing at the end of the season. On the other hand, there have been moments when the most unlikely teams come together to shock the world. But when you look back, their success is not so surprising. It's simply that their culture, their togetherness, was underrated. Championship teams don't just appear; instead they are built. Company cultures are a lot like teams. Winning is the work, and work must get done. This is especially true when complex software products have to be created that solve problems for customers. Himanshu Palsule, the President and Chief Product and Technology Officer at Epicor, explains how the team works together at Epicor.“We operate pretty flat, including our CEO, Steve Murphy, who's a process engineer himself. We  all roll up our sleeves and talk to the person that has the answer versus sort of go down a hierarchy of people. If you want to succeed at Epicor, you need to be comfortable with that.”Part of building a great team is when leaders are members of the team too and not above it, and everyone works together. Another aspect of being on a successful team is being able to define what the team does well, stick to that core identity, and then having respect for other teams for what they do best. Every game is a series of problems and then solutions. Solve enough problems and the game is won. Great teams create cultures that identify each problem correctly and then work together to solve them.On this episode of IT Visionaries, Himanshu discusses how the Epicor team works together to provide enterprise resource planning software. To do their job effectively, he describes a culture of teamwork that extends to even incorporating the fans, the customers, into the team too. Enjoy the episode!Main TakeawaysBeing a Vendor/Coach: Sales go ary when salespeople either push a client too hard to take on more than they need or allow a client to overcommit to more than they require. Rather than thinking from only a sales perspective, it is helpful for a vendor to think of themselves as the client's coach. With this mindset, they seek to help educate and support the customer so that their business can succeed. This mentality allows long-standing relationships based upon respect to develop.Core Identity Versus Respecting Other Players: As a large player in an industry, it's important to identify core company work and stick to that. If there are other players with a specific technology to solve a particular problem, it's good to respect their product and allow them to do what they do best too. A large player in the industry doesn't have to do everything; they just need to do their thing.Creating a Problem-Solving Culture: A constructive culture is essential to solve project problems and get work done. Creating an environment where hierarchy is not rigid and communication is fluid is one key. Another key is providing some guardrails to brainstorming sessions in a group of can-do people. Parameters can drive creativity.Fielding a Good Team: Team building involves creating places for people to learn. Partnerships with academic institutions certainly can help. It's also important to look for potential employees who have a specific skillet that can be adaptable even if they haven't done the exact type of work before. These sorts of workers can be trained to be very productive members of the team.---IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform 

    Infrastructure Lays the Foundation for Developer Artistry with Tony Minessale, Founder and CEO of SignalWire

    Play Episode Listen Later Sep 23, 2021 34:34

    In general, creative-types fall into two camps. The first camp loves the excitement of creating something flashy — things that people can identify, experience, and viscerally respond to. The second camp is made up of those who care about building a foundation so that other people can create great things upon it. If they do their jobs really well, their work may go relatively unnoticed. But that's okay with them. They can sit back and smile, knowing they helped other creators do their best work. Tony Minessale, the Founder and CEO of SignalWire, describes the satisfaction that comes with building a strong foundation to help developers do what they do best.Main TakeawaysCreating Infrastructure so Developers Can Flourish: Some people are attracted to the bright lights of creating flashy applications. That's fine and helpful too. It's also necessary to have people that are focused on creating a strong foundation of infrastructure so that developers can build their artful products on top of it.Lessons From Open Source: Open-source work can teach developers a lot. There's a sense of community that is often established. Also, there's something meaningful in people doing work for its own sake, rather than for money. On the other hand, the open- source model does have its limitations. Often, a developer can end up serving too many masters because a solution for one person can be a problem for another. At some point, creating a company makes more sense as the capital allows focus and the ability to create a unified team to serve the vision.  The Benefit of Rolling out Tech Gradually: Consumers learn more about a new technology when it is delivered to them over time in multiple products that are successively more complex. This graduated process helps consumers to understand a given technology better. It also provides more sales.No Sympathy for the Buzzword: If buzzwords are rated, they're overrated. Buzzwords can be bandied about by anyone wise enough to recognize them. Too often, however, they lose their meaning from overuse, are imprecise, or don't serve in educating other people and fostering effective communication.   An Internet Driven Telecom Industry is Inevitable: Legacy telecommunication models are still around, but an internet telecom industry is the future. Even now, satellite internet has enough bandwidth to stream content. Legacy telecom companies will evolve as they always do to make money. It may take a while for people to adapt but the technology is here. IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    From Different Leadership Vantage Points: Data Drives Value but is Driven by Values

    Play Episode Listen Later Sep 21, 2021 51:50

    One way to think about data is that it is like rain, and it is pouring outside. Imagine c-suite executives running around in a parking lot with huge buckets trying to capture as much as they can. Afterward, they return to the office, analyze the data, and then decide what to do based upon their discoveries.But in this example, it's not about how many buckets you come back with, it's what's in the buckets that matters most. Data is interpreted based upon a person's values. In fact, certain types of data are acquired, or discarded, because of someone's core principles -— their guiding light as to how they see the world and their role in it. Entire companies make decisions about how to use data based upon their mission. It all comes down to values whether at the personal level or at the overall company level.    In business, data is leaned on because it is measurable. Data is useful, no doubt. It can guide decisions. But, really, the heart of decision-making is about a leader's values. The underlying question is: What do you believe in? On this episode of IT Visionaries, guest host, Michael Rivo, Director, Salesforce LIVE, Virtual Events Content & Platform at Salesforce, is joined by Kimberly Paige, EVP and CMO of BET, and Dan Torunian, VP of Employee Technology &Experiences at Paypal. They discuss how their intuition and values drive how they use data and help make decisions for their respective companies.Takeaways:Data Drives Decisions: Data is driving decisions all across companies. At BET, it is being used to adjust brand marketing. At Paypal, it is being used to increase the wellbeing of employees so that they can, in turn, serve customers more effectively. Data Versus Instinct: Using data to make decisions certainly is important. Striking a balance between using data and using intuition is key for good leadership. It's ideal to find an even balance between both data and intuition, while leaning slightly on common sense.Collaboration Through Mission: Shared values and a shared mission creates collaboration and helps break down silos of people and data. Data can be used to support a company's mission, but values are the foundation. It's important to remember that values are at the core of everything, including how data is gathered, interpreted, and acted upon.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    The New Rituals of Work: Design Leads the Way

    Play Episode Listen Later Sep 16, 2021 45:36

    Despite so many technological advances, the way people worked stayed fairly static for many years. Work has now changed suddenly; there is no doubt about that. Where work was mostly in person, now a lot of work is remote or in a hybrid model. Nobody wanted this change to happen in this way — by being forced to quickly adjust due to a global health crisis. It's like the whole working world collectively face-planted. No one asks to fall. But with any fall, there is an opportunity to reassess, get back up, and change course. Now, there is a tremendous opportunity to redesign the rituals of work. Ashok Krish is the Global Head of Digital Workplace at Tata Consultancy Services, and he believes we are in a transitional phase of work where new routines and rituals are being established.“A lot of new rituals of remote work had to be put in place. And I think that is the single biggest culture change that a lot of companies missed; more so than the technology. I think the technology, most companies already had it. They just accelerated the adoption and rollout of it.” The entire world is right in the middle of a work culture change. Employees are still learning to work and be productive from a distance. And companies are figuring out how to bring people together despite distance. But there is a way to bridge the divide between a company and it's employees, wherever they may be physically working. Thoughtful analytics and technological design are the answer, and when applied effectively, they can create new digital norms that foster productivity and employee contentment.    On this episode of IT Visionaries, Ashok explains how work must be reimagined with these new norms in mind. He details how new rituals must be designed and then incorporated, and he dives into how reshaping the old way of work can actually open up new possibilities and efficiencies within the technology companies already have under the hood. Enjoy the episode!Main TakeawaysTransitioning Work Rituals: Work has changed suddenly from mostly in person to often remote. The old rituals of work no longer apply today. Long, frequent meetings don't work well remotely. Perhaps they were never really efficient in person either. New rituals must be established for remote work to be successful and for workers to be content.  Valuing Frontline Workers: Frontline workers are immensely valuable. Given the tumult of the last eighteen months, companies have learned to better appreciate their frontline workers. Historically, frontline workers were underserved by IT and had to find their own tech solutions. Now, there is more of a focus on providing frontline workers the IT support they need.New Work Norms: New norms must be established given more work is remote or hybrid now. Technology can be used to increase productivity and contentment in the workforce. Using tech to limit meeting times and messages increases the importance of these activities. It's essential to get two-way communication going, perhaps especially in high power distance cultures. Interactive town halls, that aren't too long, can create two-sided communication that connects leaders with their employees. Creating a Culture of Connection: The challenge with remote work is that we can no longer rely on physical proximity to create connection between people and to identify when people are feeling disconnected. Analytics can be helpful to determine if people are overworked and stressed. Then, HR needs to reach out to establish contact to make sure employees are doing okay.Ritualization of Design: New IT design principles must be established that support today's work and workers. Ritual can be helpful for many types of work because it establishes an efficient guide on how to efficiently get things done the right way.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Getting Our Health Together: How to Connect Tech and Humanity

    Play Episode Listen Later Sep 14, 2021 52:29

    Some people are super health conscious, with their days driven by early-morning trips to the gym and kale smoothies. Others try their very best to avoid thinking about anything health-related at all, pushing thoughts of vegetables or long walks right out of their minds. Regardless of which camp you fall in, your overall health is important and your medical history is critical data. So why is it so difficult to get access to important health information for ourselves and those we love? Is the onus on us? Or is it due to a breakdown within the system? Either way, we clearly need systems and technology that support our health. Vijay Anand is the EVP of Engineering at Castlight Health, and he believes that technology combined with the human touch can increase everyone's health.“What we actually do is a combination of things. [We] certainly help you with content that helps you understand, why is that important? And what is it? But it's also about now using the power of high touch, right? This is essentially a key element of what our care guides do. On their single panel as they support our users, they actually have your whole health profile, but also the key recommendations and the gaps that you need to be closing.” Healthcare can feel like the ocean. It's huge, important, overwhelming at times, and its waves can crash down on a person if they're not careful. There's a sea of healthcare information out there. Without some assistance, no one person can gather it all, make sense of it, figure out a plan, and then act accordingly. Fortunately, we do have help. There is technology that can guide us through the data and help us figure out what to do. Well-intentioned people can be a great support too. The key is getting technology and humanity working together toward the common goal of individual and community health. On this episode of IT Visionaries, Vijay explains the steps we can take to create a system that aggregates health data, personalizes it, and then helps engage people in making healthy decisions. He also shares how future innovation can help those who need services the most by identifying need and targeting care. Enjoy the episode!Takeaways:Three Tech Steps Toward a Healthy System: The first step is aggregating data from a variety of sources concerning health providers and procedures. Secondly, users need the ability to have personalized health information that is driven by the data. The last step involves engaging users so that they can adjust their behaviors to act on information that supports their health. Commonality Between Taxes and Healthcare: Making technological advances for people is not only about taking something that is incredibly complex and making it more simple. People need confidence that they can actually do something in order to even give it a try. The need for confidence to complete one's taxes is similar to the confidence required to care for one's health, as it is in many other important endeavors. The human touch can help support people's confidence and encourage their perseverance.Tech/Health Innovations: Targeting services to people who really need it is something to look forward to and be motivated to do. Information will hopefully become less siloed and more holistic. A.I. advances will target/personalize health even more and then drive healthy behavior changes.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Communication is Key: A.I. and Humans Speaking in Prose

    Play Episode Listen Later Sep 9, 2021 36:41

    We talk to our computer by asking it a question and then the computer talks back, trying its best to answer it. At least that's how the conversation generally happens between humans and A.I. Sometimes we're happy with the computer's answer and other times, not so much, and we either try again until we're successful or give up. But real learning takes place with true dialogue, when there are successive exchanges that deepen understanding and where either a person or a computer can start the conversation. For people and computers to learn, good data is very important — as are ways to access it quickly. Even more important is constructive communication driven by language. Corey Patton is the Co-Founder and CEO of Pramana Labs, and he thinks prose and narrative conversations are the future in communication between A.I. and people.“We created a way to learn about a relational database using training processes and NLP models that allows a user to just ask the question in free text. What are the most home runs that any Angels outfielder has had in seven at bats, and then instantly get the answer back. It comes back in tables and graphs, and then also human prose, narrative language.” Developments in natural-language processing are beginning to allow for dialogue between people and A.I., which in turn creates a foundation for learning. Many people point to the bright, shiny object of vehicle automation when thinking about the potential for A.I., but perhaps the most exciting aspect of A.I. overall is the future of conversation and the amazing opportunity for learning quality exchanges between people and computers will provide. After all, this thirst for learning, and our need to talk to do so, may draw humans and computers even closer together.On this episode of IT Visionaries, Corey covers the bases about how natural-language processing is being incorporated into the sports world, with professional leagues such as the NHL and beloved publications like Baseball America relying on the technology to get information to audiences more accurately and quickly. And, as Corey says, that's just the beginning for Pramana Labs as its applications are seeping into other industries spanning from commerce to finance to mortgage lending. Enjoy the episode!TakeawaysBuilding a MVP: When creating a product, it's important to solve one particular problem for a customer rather than trying to solve all of them. Lean on the customer to inform the scope of the product based on what they need.Making the NLP Reusable: Having reusable, paramentixed, and interchangeable pieces of NLP data cuts down the time required to get a question answered. Once a question is answered, another question can be asked with only a slight variation, and then another answer can be quickly provided. In this sense, both speed and delivery of accurate information increases.Answering Questions for Intent: The key in NLP is to discover what question a person is trying to ask and then offer up the correct answer. Looking at the entire sentence signature through an analysis of all the pieces that the computer has been trained for allows A.I. the ability to decipher the sentence and then respond accordingly. A True Two-Way Conversation: The future of NLP is really tech that scans a database and then provides prose, narrative responses. In fact, A.I. will react to things that are happening in real time and create a narrative for what it is seeing without the user necessarily having to ask any questions. This will allow A.I. to initiate conversation and guide a person to the knowledge that they are seeking.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Breaking the Data Bottleneck

    Play Episode Listen Later Sep 7, 2021 42:08

    Each day, we're coming into contact more and more with artificial intelligence and machine learning that is meant to make our lives better. We've all had some A.I. experiences that have gone really well. Perhaps, we didn't even realize A.I. was helping us at first. On the other hand, getting help from A.I. doesn't always work out perfectly, at least not right away. So why the inconsistency? If the human mind can take in so much complex information and make sense of it, why can't our computers? Or can they if they have good data to learn from? Brad Porter, CTO of Scale AI, believes the key to A.I. learning efficiently is the right labeling:“What you need is those samples to be labeled perfectly because if they're labeled ambiguously, then the model can't actually decide what exactly is signal versus noise. So one way to solve that is to throw more and more data at it. Eventually you have enough data that the algorithms learn, okay, this is the signal and all these other pieces are the noise. If you get [a] really high quality signal, though, you can learn that signal very quickly if there's not a lot of noise in it.”Computers need lots of data to learn. More accurately, they really need lots of quality data labeled properly. Fundamentally, this just makes sense. The best way to learn something is through repeated exposure and practice. This is just as true for people as it is for computers. That's where Brad comes in. On this episode of IT Visionaries, Brad explains how his diverse work experience, particularly his work in robotics, ultimately led him to focus on solving the problem of data labeling for A.I, which is setting us up for an exciting future. After all, if proper labeling is the key, and the key is becoming more readily available, then we can expect great things in the A.I. space. Brad discusses some of those great things, including how the tech will help us understand medical histories and its use in autonomous vehicles. Enjoy the episode!Main TakeawaysBreaking the Data Bottleneck: There is a lot of data in the world for A.I. to access. The primary issue for machine learning is for the computer to be able to distinguish what information is most important so it can learn. In this way, people and computers are similar. But computers need our help to know what data is essential. Labeling Data is Key: It's easy to get caught up in the glamorous possibilities of A.I. and how it can help us. Computers need data to learn, but they need the right data to learn effectively and efficiently. Labeling data is essential to speed up the pace in computer learning. What is Signal Vs. What is Noise: Proper labeling helps A.I. distinguish between signal as opposed to noise. A.I. doesn't necessarily need massive amounts of data to learn if the right, properly-labeled data is being provided.Quantity vs Quality: Without proper labeling, there has been a tendency to simply inundate A.I. with data so learning can happen eventually. Of course, this is inefficient and costly. Proper labeling streamlines this process. In an ideal situation for learning, there's a tremendous amount of data that's also all properly labeled. With large amounts of properly labeled, automated data, A.I. has a real chance to take off.---IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Using A.I. to Assure Identity and Privacy in the Digital Age

    Play Episode Listen Later Sep 2, 2021 39:17

    It used to be the case that we mostly proved our identity by offering up a piece of paper. Perhaps that seems silly now — at least a little. In the digital age, that is definitely no longer the situation — and for good reason. Right now, we have difficulties of our own. Today, our digital information seems like it is everywhere and available for anyone to access, whether they are well intentioned or not. Because there is so much information, it's becoming increasingly difficult to prove who someone actually is or is not. Through the use of A.I., Persona answers the fundamental question: Are you who you say you are? Rick Song is the CEO and Co-Founder of Persona, and he believes removing humans from the verification process is part of the solution.Main Takeaways:Identity Service Tools: Building identity infrastructure can be incredibly challenging for companies if that is not their area of expertise. Rather than having to create that structure from scratch, integrating an A.I. platform can make identity verification much easier. Using A.I. technology increases speed, privacy, and specificity.Tailoring to Companies and People: Many companies and people suffer due to lack of trusted identity services geared directly for them. Companies typically have difficulty identifying their customers. Through the use of A.I. technology, customers can be reached that historically have not had access to important resources.Learning to Sell: It's definitely not easy transitioning from engineering to selling. Good friends, mentors, practice, and lots of honesty help. Focusing on the customer rather than what the company does is the key. Find what the customer cares about and hone in on that. ---IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Aggregation at the Edge: Beyond the Decentralized Versus Centralized Debate

    Play Episode Listen Later Aug 31, 2021 33:52

    Many times we think about ideas in terms of debate — that there are only two ideas that are oppositional in nature and that one is superior to the other. This is true right now in the network conversation concerning an industry push toward either decentralized edge computing or more centralized network systems. What if, as is often the case, there is another way to think about duality where a unity lies somewhere in between? Raj Yavatkar, CTO of Juniper Networks, believes that to be the situation in terms of the debate for supremacy between decentralized versus centralized networks. “So before I get into the debate, which is a very interesting debate, you can say that three factors, a trio of trains, are coming together. People are putting more and more workloads to the public cloud, the 5G infrastructure, which is very densified, and there [are] micro cells.There's a densification of the traffic, which is at the edge. And third is the new applications based on A.I., M.L. and analytics. So when you look at all these three trends, it's not so much just sending the traffic to the public cloud. You're using edge from multiple lists.” In this episode of IT Visionaries, Raj proposes that, in truth, networks can be both things simultaneously as they become increasingly “aggregated at the edge.” He also shares that teleportation via quantum networking is occurring right now.Main TakeawayAggregation at the Edge: Rather than an either or proposition concerning decentralized edge computing or centralized network consolidation, there is a great deal of network aggregation at the edge. On one hand, there is a drive to centralize due to the ability to send traffic to the public cloud. Alternatively, issues concerning limits of data transfer across national boundaries due to GDPR regulations as well as the potential need for local networks for automation are promoting edge computing. In reality, aggregation is still occurring but simply on the edge.Customers Drive Tech Advances: Customers are the vanguard of technological advancement and driving development based upon their evolving needs. Customers increasingly want automation and predictive analytics to support maintenance. In terms of network service, this includes maintaining the physical products that support the network operating seamlessly.Quantum Networking is Real: Not only is computing capacity advancing rapidly but so is communications. Simply put, quantum networking is real. It is based upon the idea of encoding data into quantum bits in order to send it along a network. In other words, teleportation is not relegated to the realm of science fiction. It's happening now.---IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Breaking Boundaries to Fund A Better Future with Calibrate Ventures' Kevin Dunlap

    Play Episode Listen Later Aug 26, 2021 43:52

    Every solution starts with an idea. Consumers needed more home security, so the founders of Ring came up with the smart doorbell. Home owners had trouble finding time to complete recurring tasks like vacuuming, so Roomba automated the vacuum. But despite those great ideas, every founder needs some help along the way. Or more specifically, they often need financial backing to scale a business, and they need someone to believe in them when others won't. “We often joke that our best investments are the ones that nobody else likes. We're investors in Dollar Shave Club and I was told that was stupid. It was acquired for a billion dollars. With Ring, people laughed at me and they're like, ‘You invested in a doorbell business?' A lot of times the ones that aren't necessarily obvious are really the best opportunities. So it was digging in and understanding if this does work, is it going to be really valuable?”Kevin Dunlap is Co-founder and Managing Partner of Calibrate Ventures, a VC firm focused on funding early-stage A.I. and automation companies. Every year Kevin and his partners sift through hundreds of companies looking to take the next step in their entrepreneurial journey. But what separates the companies that receive funding from the ones that never make it past the pitch stage? And what trends is he seeing within the automation and A.I. space? On this episode of IT Visionaries, Kevin explains Calibrate process for picking companies to partner with and what questions start-ups should be answering before they step up to pitch to VCs. Enjoy this episode. Main TakeawaysIt's All About Data: Data capturing and data labeling remains the two most important factors to developing functional A.I. solutions. When data is not effectively captured and/or labeled, the algorithm cannot effectively decipher what it needs to in real time. An example of this involves self-driving cars that need to not only be able to recognize the distance of a truck in front of them, but what kind of truck is in front of the vehicle, and all the other road conditions that could impact a drive.Honesty Gets you Far: Everyone wants to impress in their pitch to a VC, after all, the ability for them to fund a business could make or break a company. But one of the leading things that separates good pitches from great ones is the ability to admit where there is a gap in your business and how funding will help you close that gap. Going into a pitch meeting with all the answers is an early red flag and raises more questions than answers.Building a Better Tomorrow: With a growing labor shortage in tough skills and technical skills, companies and government programs must invest in STEM and STEAM programs to ensure that we are funding future generations of innovations, but also opening up more geographical regions as well. This also means that investors want to see how owners recruit talent to an organization, but also their strategy for training and retraining individuals to fit the needs of the business.---IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    The Privacy Paradox: How Digital IDs are Empowering Consumers to Take Control of their Digital Existence

    Play Episode Listen Later Aug 24, 2021 43:10

    Standing in line at an airport is a bad experience. Shuffling through your wallet once you reach the front of that line only to realize you don't have your driver's license, that's a worse experience. From boarding airplanes to purchasing alcohol, the technology that enables digital driver's licenses already exists, but with adoption levels still so slow, the question is what's the hold up?“I always liken it to chess and checkers — checkers, super easy to play. And giving access to people is playing checkers. Giving access to people based upon them being who they say they are, that they're doing what they're supposed to be doing, that they are where they're supposed to be, that they've been given approval for those assets, that's chess.There's this notion of authentication authorization approval, and today it's expanded into verification and proofing. So four key components and just like chess, you learn how to play it relatively quickly, but you spend the rest of your life mastering it.”At least 17 states in the continental US have considered or implemented digital driver's licenses, but few have been able to create a system that leads to widespread adoption across the population and in government offices alike. On this episode ofIT Visionaries, Richard Bird, the Chief Customer Information Officer at Ping Identity, explains what the hold up is in getting digital driver's licenses to all 50 states, and he sheds light on the biggest obstacle that is stalling the adoption process.Main TakeawayThe Privacy Paradox: From GDPR to CCPA, all data privacy legislation requires companies to protect consumers from harm that could come by way of using its product or services. But there are few or no rules or guidelines that protect users from their own digital identities. This means that companies must take on a larger role in not only making sure that users' digital identities are secure, but that they are educating users on the proper ways to protect themselves.You're So Predictable: Digital identity experiences need a vessel to live on such as smartphones or wearable devices, but one of the big concerns from implementing these pieces of equipment is the amount of data that will be gathered from these events. What is the appropriate level of data aggregation and how much is too much when it comes to being able to predict things such as human behaviors and predictability patterns?A More Inclusive Environment: Digital identity has the power to be a key driver to globalgrowth and digital transformation, but at the same time it can also lead to data biases that are collected from these. If someone fails to update an address on their driver's license, that information could lead to misrepresentation of population.---IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    Delivering Personalized Needs-Based Learning at Scale with EnGen's Dr. Katie Nielson

    Play Episode Listen Later Aug 19, 2021 37:25

    The way we learn is no longer unilateral. So why act as if still one teacher, standing in front of a group of students lecturing them on a particular subject is the best way for them to learn a second language? Instead of teaching simple words or phrases such as bike, or car, what if the focus was on developing the skills that actually help people advance their careers? “The old way of teaching, where you teach the same thing to everybody — teacher in front of the room, using a textbook that gets purchased — no one thinks that's a good way of doing it. Good teachers actually go out and try to find supplemental materials that were interesting to their students. They look for news articles, or short stories, or something, but they can't take all that content and curate it and deliver it to learners. It's impossible for humans to do that. However, machines are really good at doing that. When I realized that was the very best way to teach learners, I decided to try to use computers for what technology can do best, to let people do what teachers do best.”That's Dr. Katie Nielson, who earned her PhD in the school of languages from the University of Maryland in 2013, where her research focused on technology-mediated language training. Katie has dedicated her career to making language learning more accessible and now, as the CEO and founder of Voxy EnGen, she's using technology to deliver high-quality needs-based instruction to immigrants and refugees.On this episode of IT Visionaries Katie, dives into why the way we teach language in the states is a broken process and how to fix it. She also explains how her platform is delivering personalized learning at scale to those that need it most. Enjoy!Main TakeawaysIf There's A Problem, Fix it: When you're developing a solution to a problem, you have to think about how your solution can be applied across different verticals. This means taking time to research the various options you have when it comes to getting your product to market, but also thinking about what your unique identifier is.A Barrier to Success: English is often what holds workers back from succeeding at their jobs. Instead of non-English speakers having to go to class in order to advance their linguistic skills, they should be able to do that on their own time with a program that teaches them the basics, but real-world scenarios based on their jobs to help them  improve.Setting a Baseline: When you're developing any kind of algorithm or personalized experience, the first thing you have to identify and establish is a baseline for your measurement. This is how you identify the areas where someone needs to grow, but it also can be used as a tool to identify how far a user has come with your program.---IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform