Customer Success Career Coach

Ever find yourself thinking, “There's gotta be a better way to do this”? If you're the CSM who's constantly rebuilding broken processes in your head, secretly obsessed with structure and scale, and lowkey bored of the same playbooks, this episode is your permission slip to explore CS Ops.In this episode, I'm chatting with Justin, who went from traditional CSM to building CS Ops teams at IBM and transforming them at VMware. We break down what CS Ops actually is, why it's way more strategic than people realize, why companies are hunting for strategic operators like you, and how your curiosity and love for structure might just be your secret weapon. If you've ever thought, “I want to level up but I don't want to manage a team,” hit play! This might be the career move you didn't know you were looking for.

Being a standout CSM today isn't about working harder… it's about working smarter. And if you're not already using AI to do that, you're missing a massive opportunity to save time, impress leadership, and build deeper customer relationships.In this episode, I'm sharing four creative ways you can leverage AI that have completely changed the game. From building thought leadership content, to optimizing your schedule, to making sense of messy data. If you've been curious about how to bring AI into your workflow and make your job a whole lot easier, this one's your blueprint.

Job boards might seem simple. You scroll, you apply, you wait. But behind the scenes? There's a whole hidden system at play that most job seekers never see. And if you knew how it really worked, you'd job hunt completely differently.In this episode, I'm sitting down with Olivia, our Director of Customer Success and a the go-to hiring insider who's been behind the curtain at Indeed and Data People. She's breaking down what actually happens to your application, whether ‘Easy Apply' is helping or hurting you, and how to work with the system instead of getting lost in it.If you've ever felt like your resume is disappearing into the void, you're not imagining it. But there's a way to work with the system instead of against it. Olivia's spilling all the behind-the-scenes secrets, plus actionable strategies to help you save countless hours of frustration in your job search. Hit play and let's get into it!

Ever walked out of an interview wondering, “Did I ask the right questions?” “Did I get all the information I really needed?” Let's make sure you never feel that way again. In this episode, I'm giving you ten power questions that'll help you stand out, impress hiring managers, and get the real intel you need to make smart career moves.We're ditching the generic “What are the next steps?” and replacing it with strategic, credibility-boosting questions that show you're thinking ahead. Want to know how leadership really operates? How does the company support its CSM team through economic challenges? Whether the company actually invests in the tools you need to succeed? If you want to walk into your next interview with confidence, ask questions that actually matter, and leave hiring committees thinking, “Damn, we need them on our team!”... hit play! Let's make sure you're in the driver's seat for your next career move.

Ever walked out of an interview thinking, Did I sound too stiff? Was I awkward? Why didn't I click with the interviewer? Interviews aren't just about saying the right things. They're about connection. If you're so focused on being “perfect” that you forget to sound like yourself, you might be holding yourself back.In this episode, I'm sharing seven actionable tips to help you sound more natural, build rapport, and actually connect with your interviewer. By the end, you'll know exactly how to turn an interview into a real conversation and walk away with confidence, knowing you've left a lasting impression!

Ever walked into a new job thinking it was the one, only to realize you just stepped into a nightmare? Let's make sure that NEVER happens to you.In this episode, I'm breaking down seven major red flags you cannot ignore when searching for your dream Customer Success role so you don't end up in a job that makes you miserable.I'm joined by Bri, one of our amazing coaches inside Carly Agar Training, who's deep in her own CS job search, and together, we're unpacking these red flags with real-world examples. From unclear career paths and high turnover to first-time CEOs who have zero CS experience, we're covering the biggest warning signs. Plus, giving you the EXACT questions to ask in your interviews to make sure your next role is the right one. Hit play and let's dive in!

If there is one certainty in your customer success career, it is this: things will change. Whether it's new initiatives, restructuring, or evolving processes, staying ahead is non-negotiable. In this episode, I am breaking down exactly how to handle the constant change that comes with being a CSM. Think of this episode as your tactical guide to staying ahead. If change has you overwhelmed and you feel like it never stops, this episode is for you. Tune in for practical strategies on how to effectively manage and adapt to change in your CSM role.

Do you think the only way to advance your customer success career is through job-hopping? It's time to rethink that approach because I'm going to show you how to make a strategic internal career move.In this episode, I'm breaking down exactly how to create your dream role without even leaving your company. I'll share my personal blueprint – the exact steps I took to make this internal career move successful. I'll break it down simply, so whether you've been considering this move or it's a new idea for you now, you'll have a clear roadmap to follow.If you love where you work but crave that dream job, this episode is a must-listen. Tune in to discover how you can achieve your career goals without leaving your company.

Are you unintentionally blocking your own path to opportunities like promotions, transitioning to different teams, managing larger accounts, engaging in cross-functional projects, or securing a raise? If you're not progressing in your customer success career as you'd hoped, the answer might be yes.In this episode, I'll explain how you could be unintentionally stalling your customer success career growth. I'll debunk the four biggest myths that keep CSMs stuck, guide you through a quick self-assessment to identify these mistakes and show you exactly how to correct them.Whether you are currently eyeing your next promotion or you just want to make sure you're not accidentally sabotaging your own growth, this episode is packed with valuable insights. You'll learn exactly what separates those who get promoted from those who spend years waiting for a promotion.

Would you believe that a single 30-minute coaching session could lead to a $215K job offer? That's precisely what happened to one of our recent clients, and I'm thrilled to unpack this incredible story for you. In this episode, I'm taking you behind the scenes to reveal how one coaching session transformed my client's approach to interviewing and led her to a $215,000 job offer, all by refining the way she shared her stories.Tune in to discover exactly how she shifted from struggling with job-seeking to feeling extreme confidence in just thirty minutes.

Are you ready to impress at your next CSM interview presentation? If you haven't listened to part one, I recommend you go back and listen to that one first, but in this part 2, I am letting you in on six sneaky things you can do in your next CSM interview presentation to wildly impress the hiring team and get that offer.Tune in to learn how to master your content delivery, engage your audience, show professionalism, and more as you prepare to make a lasting impact.There's so much valuable insight to gain, so tune in as we break down these crucial elements that could be the key to your next big career move. Don't miss the opportunity to elevate your CSM presentation interview skills and set yourself apart from the competition!

Do you dread the thought of a CS interview presentation? People love to hate these, but not me! That's why, in part one of this two-part series, I am diving into how to nail your CS interview presentations. I'll share everything I have learnt from my experience as a hiring manager and a coach who has helped over 800 aspiring professionals. I'll break down the three most common types of presentations and shed light on the first four critical assessment criteria.Tune in for practical tips and strategies that can give you a competitive edge and set you on the path to securing your dream customer success role. Let's transform those interview jitters into confident, job-winning presentations!

Are you ready to make a bigger impact at your customer success job this year? Whether you're new to the role or a seasoned CSM looking for new ways to shine, this episode is packed with actionable strategies that will help you stand out.In this episode, I share nine super easy, time-efficient tips to elevate your performance and drive significant value for your company. I will break down each strategy into simple steps you can start implementing today.If you're eager to be recognized, secure promotions, or simply become a better CSM, this episode is your ultimate guide to career growth in customer success. Tune in to discover how you can start making a bigger impact now!

Have you been toying with the idea of looking for a new CS job? This conversation has been coming up a lot lately, so I wanted to share with you when you know it is time to look for a new CS job. In this episode, I'll dive into the common signs that indicate it might be time for a change. From the emotional trap of guilt to the frustrations of broken promises and toxic leadership, I'll lay out the red flags that signal when it's time to start looking for new opportunities.If the thought of looking for a new CS has crossed your mind recently, tune into this episode and find out if the time is now.

Are you waiting for the CS job market to cool down before you start your job search? We know that 2024 was bananas for CS job seekers, but folks, I have news for you: it is not going to slow down. In this episode, I will dive into why traditional job search methods won't cut it anymore and what you need to do to adapt to this new norm. I'll share with you eight tangible things that you can apply to your job search to make it worth your while. Don't let the competitive nature of the job market intimidate you. Tune in to equip yourself with the right strategies and insights to adapt to the new CS job landscape.

How do you get really good at talking about value with customers? While this topic is a little bit outside my usual content, it is a question I was recently asked, so I'm going to dive into how top CSMs nail customer value. In this episode, I'm giving you a masterclass on how to keep customers engaged and uncover what they really care about. I'll let you in on the three critical skills every CSM needs and how to use them. These skills are things that you can keep improving no matter what level of CSM you are. So whether you're a career transitioner or a principal CSM, this is going to up level you and help refine your skills not just for getting clients results, but also for advancing your career.

Are you struggling to stand out in your interviews? Wonder what it truly means to sell yourself as the best candidate for the role? Then you cannot afford to miss this episode!In part two of our two-part series, I pick up where we left off in part one and dive deeper into my five rules for selling yourself. I'll share why you need to "don't imply it, say it," how to showcase your skills by saying it with conviction and how to use questions to fill the gaps. Tune in to transform the way you sell yourself in interviews. These tips and success stories will equip you with the confidence and strategies needed to turn interviews into job offers.Tune in to Part 1 - Episode 48: Level Up Your Interview Game: Master The Art Of Selling Yourself

Are you constantly applying for jobs but can't seem to get your foot in the door? Are you struggling to make it pass that crucial interview stage? Don't miss this episode where we crack the code on how to SELL yourself as the best candidate for any job!In part one of this two-part series, I'll guide you through the art of self-promotion in job interviews, focusing on the powerhouse strategy of using "I" instead of "we". Learn from real-life examples as I step you through the first two of my five rules for selling yourself. Tune in now to transform how you present yourself in interviews and increase your chances of landing that dream job. This is your first step towards mastering the interview process in the competitive world of customer success!

Everyone knows that moment in an interview when things are going smoothly, and suddenly, the interviewer asks about something you're less confident about. Should you bend the truth, or stick to honesty?In this episode, I'm sharing a straightforward framework that will help you handle these challenging moments with both confidence and integrity. I'll guide you through how to respond to tough questions and provide practical examples of how to apply these strategies in your interviews.If you're ready to ace your next interview and tackle any difficult questions that come your way, tune in. With this framework in your toolkit, you'll never feel stuck again during an interview.

Have you tried every trick in the book when it comes to Customer Success resume writing? From outsourcing to trying out every ‘new method' that is being taught on the internet, and you still aren't seeing success. Well, folks, I am about to make it a whole lot easier for you. In this episode, I'm pulling back the curtain to show you exactly how we craft resumes for our coaching clients—resumes that not only land them interviews but also job offers, typically within 2 to 3 months.If you're ready to discover what really works in Customer Success resume writing, then this is the episode you need.

As the holiday season kicks in and you are starting to wind down, should you do the same to your Customer Success job search? If you want to stay ahead of the competition and ensure you're top-of-mind for those early 2025 job openings, then you can not slow down. In this episode, I will tell you exactly how not to let the holidays slow down your job search, and, instead, actually use it to your advantage to speed up your job search. I'll also share exactly what I would do in December if I were currently job hunting.So tune in to learn how to maximize the quieter holiday months and set yourself up for job-hunting success right out of the gate come January.

Are your actions inadvertently holding back your Customer Success career? While I usually share ways for you to grow your career, this episode takes a different turn as I highlight potential career killers.I am going to reveal three silent threats that could be sabotaging your career growth without you even realizing it. You'll learn about actionable steps for professional development and hear real-life stories that demonstrate the importance of self-advocacy and networking.Tune in to ensure your Customer Success career continues to thrive, not just survive.

Do you have what it takes to impress Customer Success hiring managers heading into 2025? We certainly have the information for you, and it has come straight from the mouths of current hiring managers.In this second episode of our two-part series, we cover five more key findings from our interviews with current Customer Success hiring managers, including some surprising insights about AI, that will put you ahead of the competition in your job search. If you haven't listened to part one yet, I highly recommend you do, and then tune in to arm yourself with the knowledge to head into your 2025 job search with your best foot forward. Listen to Episode 42: What CS Hiring Managers Really Want in 2025 (Part 1)

What are Customer Success hiring managers looking for in candidates in 2025? The best way to find out is by asking them directly, and that's exactly what we've done.In part one of this two-part series, I share five major findings directly from Customer Success hiring managers across various industries. We'll discuss the evolving partnership between hiring managers and talent acquisition teams, changes in the resume review process, and the growing importance of job descriptions. I'll also provide practical tips on how you can use these insights to your advantage.Tune in to uncover the secrets that could make you stand out and land your dream role in customer success!

Is it ok to use AI in your job search? While the thought of being able to get AI to write your resume and cover letter may seem tempting, you will want to listen to these insights first! I'll be covering the four do's and don'ts of using AI in your job search for customer success roles, drawing insights from recent interviews with hiring managers and my own hiring experiences. We'll explore how AI can help with ideation and optimization, ensuring it supports rather than replaces your own efforts and creativity.If you want to learn the best way to utilize AI in your job search, this is the episode for you.

Are you about to lose your mind with your job search? If you have been feeling like you are reaching job search burnout, then I have the tips for you!I am sharing seven quick tips that you can implement into your job search so that you can keep your sanity as much as possible and prevent yourself from burning out. From setting small, achievable goals to incorporating "clean rest," these tips will equip you with the tools needed to sustain a healthy and productive job hunt.So whether you're searching right now or plan to be in the near future, tune in for actionable strategies to help you sustain your job hunt.

Have you relied solely on your ability to do your job well to get you noticed by leadership? When it comes to standing out, this just isn't enough, so in this episode, I will walk you through how to go from invisible to indispensable. I'm giving you three easy strategies to impress your leadership team and change the trajectory of your career for the better. I will show you how these simple strategies, like participating in meetings and presenting valuable customer insights to leadership, can lead to substantial career growth.Don't miss out on these valuable tips that can set you apart and help you achieve your career goals.

Are you feeling stuck in a certain sector in your CS career? If you are ready to grow your Customer Success Manager career in a different industry, I will show you how. I am sharing with you five game-changing strategies that can help you make a successful industry switch. From leveraging even the smallest relevant experiences to crafting a foolproof plan for getting up to speed, these actionable tips can open doors to new opportunities.So, if you are ready to bring the joy back into your career with an industry change, this is the episode for you.

Are you thinking about joining one of our coaching programs? First off, great choice! But you might wonder, with all the options available, why choose us?In this episode, I'll explain why our program is considered the gold standard in Customer Success coaching. You'll get insights into the expertise that my team and I bring to the table, including our unique processes and why our approach is special and considered the best. We'll discuss our personalized, human-centered resume-writing techniques, the diverse expertise of our recruitment specialists, and the integrity-driven values that differentiate us in the coaching industry.If you're still deciding whether our program is the right fit for you, this episode will provide the clarity you need. Tune in to find out more!

If you are ready to propel your Customer Success Manager career, you would know that data is the key. But what do you do if you feel held back regarding metrics, data, and numbers based on what your company shares with you? Then I've got you covered. In this episode, I'm breaking down exactly what data points and metrics you should be tracking to grow your career in Customer Success. Whether you have to DIY it or you have access to the data, I'll share the data that hiring managers want to hear. If you are ready to start leveraging metrics to grow your Customer Success career, then this is the episode for you.

The way you're talking about driving customer adoption isn't what hiring managers or Customer Success leaders—who hold the keys to your promotion—want to hear. This is a common issue I see multiple times a week, and in this episode, I'll show you exactly what you should be doing instead.We'll dive into the often-overlooked strategies behind successful customer adoption, highlighting the career-killing mistakes many CSMs make. I'll also share five key tactics that are guaranteed to impress hiring managers and elevate your career.This episode is packed with valuable, actionable insights you won't want to miss!

Have you nailed your elevator pitch? What if I told you that if you can recite your pitch in your sleep, you have a huge problem? In this episode, I'll explain why it's crucial to wave goodbye to generic elevator pitches. I'll reveal the five most common mistakes that I commonly see and provide actionable strategies to elevate your pitch to the next level.Whether you're actively job hunting or simply want to be prepared for future opportunities, this episode will equip you with the skills to make your elevator pitch truly stand out. Tune in to make sure your first impression is your best impression.

What does it take to earn $150K in Customer Success right now? I am so excited to share this episode with you as I am sharing exactly what ten of our clients had on their resumes to land $150K job roles. In this episode, we're diving deep into the key strategies and metrics that distinguish high earners, from upsell expansion and churn prevention to leveraging customer satisfaction and product adoption.If you are ready to join the ranks of the high earners in Customer Success, this is the episode for you.

Is it really possible to become layoff-proof? While no job can guarantee complete security, this episode offers actionable steps to help you become indispensable, even in today's volatile market.We'll explore strategies you can implement immediately to minimize your chances of being laid off. I'll also provide tips on how to prepare for the possibility of a layoff, ensuring you're in the best possible position to start your next job search.If you're looking for ways to protect your career, particularly in this volatile market, this episode is for you!

Are you feeling lost in your customer success career? Do you look around and see everyone else with clear direction while you're unsure of your next step? I've been there too. That's why, in this episode, I will explore the customer success career paths you should know about.I'll break down four exciting customer success career paths to help you navigate a competitive job market. Whether it's specializing in specific segments of the customer journey, focusing on customer success operations, enablement, or marketing, I'll provide actionable insights and tips to help you carve out your niche and make confident career choices.If you're searching for your next step in the customer success field, you won't want to miss this episode. Tune in to discover where your customer success career could take you.

Do you want to leave your next job interview with a lasting impression? Well then, it's time to stop asking the same boring questions that everyone else asks, and in this episode, I am going to show you how. I'll share a simple yet powerful trick to transform how you approach the closing questions. This will help you stand out from the competition, gather essential intel for future rounds, and showcase your qualifications.There's so much valuable content packed into this episode, and these tips could be your ticket to standing out and securing your dream job. Tune in and learn how to leave a lasting impression in any job interview!

Are you struggling with job search rejection? Feeling demotivated and exhausted from the constant "no's”? Then this episode is an absolute must-listen!In this episode, I'll be revealing my top 6 tips for dealing with rejection in your job search. From gamifying rejection to acting like a scientist, I'll share practical strategies to help you stay resilient and maintain your confidence in this competitive job market.Discover how to embrace rejection as part of your journey and learn effective ways to rebuild and bolster your mindset. Tune in to get all the tools you need to navigate the ups and downs of job hunting and keep moving forward towards your dream role.

Are you ready to expedite your path to promotion and take control of your career growth? Have you ever wondered how to effectively self-advocate at work without feeling like you're bragging? Then this episode is an absolute must-listen for you!I am going to walk you through the critical habit of self-advocacy and provide four actionable strategies to help you navigate your path to promotion. From leveraging one-on-one meetings to setting self-advocacy challenges, I will guide you in taking proactive steps to get noticed and advance in your career.So, tune in and start building the habit that could put you on the path to promotion!

Are you ready to negotiate a salary that truly reflects your worth? We're diving into part two of our audience Q&A, focusing on successful salary negotiations for your next job offer.I'll share eight real-life success stories to provide you with the tools you need to secure the best job offer possible. Expect actionable advice on negotiating everything from your base salary and benefits to securing merit increases and adapting compensation structures in startup roles.Join us as we explore effective negotiation tactics and inspiring client stories that will not only advance your career but also boost your confidence to ask for what you deserve. Don't miss out on these invaluable insights—they could be the key to maximizing your next job offer!

Is there something holding you back when it comes to negotiating salary? My LinkedIn messages have been filled with questions about this, so in this episode, I am answering all your burning questions. I'm sharing practical tips and strategies to help you confidently advocate for what you deserve. From the perfect timing to how to frame your requests, let's turn this daunting task into a collaborative conversation with your employer.There is so much valuable information packed into this episode, so tune in to transform how you approach salary negotiations and take charge of your career growth.

Do you have your eye on a promotion to mid-market or Enterprise Customer Success? If the answer is yes, then this episode is your go-to guide on the key skills you should be prioritizing that Hiring Managers value most!I'm diving into four essential things that can set you apart and accelerate your path to promotion. From mastering strategic account planning to leveraging champions and driving change management, these are the tips you need to elevate your career. Whether you're aiming for a promotion now or in the future, this advice could be the game-changer you need to secure that promotion to enterprise customer success.

Does the thought of a behavioral interview make you uneasy? If you are feeling intimidated by the thought of behavioral interviews, then this is the episode for you! I am breaking down a step-by-step guide to mastering behavioral interview preparation. From stripping job descriptions of filler words to creating a tailored template for documenting your past experiences, I am sharing actionable tips that will leave you feeling overprepared and ready to tackle any interview question.Tune in to master the proven method I teach my clients, a strategy that has helped them receive job offers within just two rounds of final interviews. Let's dive in!

Are you frustrated by all the conflicting information about what the heck to do with your customer success resume, or you're about ready to take your resume, and throw it in the fire? Then, you are going to want to tune into this episode. I'm debunking common myths that could be holding your resume back and offering actionable strategies to make it stand out. From understanding the real impact of job gaps to effectively quantifying your experience, these insights can boost your chances of landing an interview.There is so much to unpack in this episode, so tune in as we challenge outdated beliefs and offer a fresh perspective on optimizing your resume for today's Customer Success job market.

Are you feeling less than optimistic about your current Customer Success job search? Whether you can't land an interview or have trouble sealing the deal, this is a must-listen. In this episode, I'm breaking down the five most common issues I see holding job seekers back and how to fix them. From conquering interview fears to mastering the art of selling yourself, I will provide you with actionable tips and in-depth insights to help you finally land that dream job. If you've ever felt stuck in your job search or struggled with confidence, this episode is packed with tips and resources to help you break through those barriers. So tune in, and let's get you one step closer to landing that dream job in Customer Success!

Let's face it: no one wants to end up in a ‘bad fit' role. And while it might seem unavoidable, I'm here to give you the best possible chance to avoid this situation.In part two of this series, we're diving into the art of asking the right questions during job interviews to dodge those bad-fit roles. Discover actionable strategies on how to assess management style, tools, data availability, and unique industry challenges, ensuring you make the best career move possible.There's so much to uncover in this episode, so tune in as we equip you with the knowledge to navigate your job search with confidence and precision. Don't miss out on these invaluable tips that could change the course of your career journey.

No one enters a new role expecting it to be a 'bad fit,' yet it sometimes happens. Fortunately, there are proactive steps you can take to avoid this. In this episode, I'll discuss the seven critical aspects you should evaluate before accepting a job offer.I'll dive into the significance of your future manager, the potential for upward mobility, and the tools you'll need to succeed, laying a solid foundation to help you sidestep common pitfalls in your job search.There's so much valuable information to absorb, so tune in as I take you through the steps to ensure your next job is the right one for you.

If you had to be completely honest about your work productivity, would you (or your manager) be happy with the answer? I have been there, and that's why I am sharing with you a simple yet powerful hack that can transform your work life for the better.I'll share how I went from battling concentration issues and negative mindsets to discovering a productivity hack that revolutionized my approach to work. I only wish I had discovered this sooner. So tune in, this episode is a must-listen for anyone looking to enhance their work quality, increase productivity, and find joy in their daily tasks.

Do you dread the thought of networking? Or maybe you feel like you're spinning your wheels and getting nowhere with your networking efforts. Well, it's time to bite the bullet and learn how to network in today's competitive job market. In this episode, I break down the key signs that your networking strategy needs a tune-up, share the biggest mistakes to avoid, and outline actionable steps to make you stand out in a crowded job market.So tune in to upgrade your networking game, and remember, you don't have to enjoy it in order to get good at it!

Are you struggling to stand out in your interviews? Wonder what it truly means to sell yourself as the best candidate for the role? Then you cannot afford to miss this episode!In part two of our two-part series, I pick up where we left off in part one and dive deeper into my five rules for selling yourself. I'll share why you need to "don't imply it, say it," how to showcase your skills by saying it with conviction and how to use questions to fill the gaps. Tune in to transform the way you sell yourself in interviews. These tips and success stories will equip you with the confidence and strategies needed to turn interviews into job offers.

Are you constantly applying for jobs but can't seem to get your foot in the door? Are you struggling to make it pass that crucial interview stage? Don't miss this episode where we crack the code on how to SELL yourself as the best candidate for any job!In part one of this two-part series, I'll guide you through the art of self-promotion in job interviews, focusing on the powerhouse strategy of using "I" instead of "we". Learn from real-life examples as I step you through the first two of my five rules for selling yourself. Tune in now to transform how you present yourself in interviews and increase your chances of landing that dream job. This is your first step towards mastering the interview process in the competitive world of customer success!

Are you ready to find the right mentor or coach? Hold off on hiring just anyone until you've listened to the second part of our two-part series. In this episode, I outline the six steps I recommend for choosing the best coach or mentor for your specific goals.We'll dive into evaluating potential mentors or coaches, understanding the return on investment, and making informed decisions that enhance both your professional and personal growth. Packed with actionable tips, this episode will help you avoid the common mistakes I made. So tune in and get ready to elevate your career to the next level with the perfect coach or mentor.