Podcasts about customer value

What You'll Learn in This Episode:In this episode, Catherine McDonald and Shayne Daughenbaugh welcome Michael Parent to discuss SIPOC, one of the most effective tools for understanding and improving business processes. Michael explains how SIPOC (Suppliers, Inputs, Process, Outputs, Customers) helps teams define process boundaries, identify stakeholders, and maintain focus on delivering customer value.The conversation explores different approaches to building a SIPOC, including why Michael prefers starting with the customer before mapping the process itself. They also discuss how SIPOC fits into Lean and Six Sigma problem-solving, how it helps prevent scope creep, and why it serves as a strong foundation for process mapping, stakeholder engagement, and continuous improvement efforts.Whether you're leading a process improvement project or trying to better understand how work flows through your organization, this episode provides practical guidance on using SIPOC to create clarity and alignment from the start.Key Takeaways:1. SIPOC provides a high-level view of a process and helps clearly define project scope and boundaries.2. Keeping the customer at the center of the discussion ensures improvement efforts remain focused on delivering value.3. SIPOC serves as a powerful starting point for process mapping, stakeholder analysis, and continuous improvement initiatives.4. The most effective SIPOCs involve the right mix of stakeholders and subject matter experts while avoiding unnecessary complexity and scope creep.Links:mparent@sixsigma-consulting.comhttps://www.linkedin.com/in/parent-michael/https://www.findleansolutions.com/summit-2026/https://www.findleansolutions.com/

In dieser Folge des Onlineshop Geflüster Podcasts geht es um eine Zahl, auf die sich viel zu viele Shopbetreiber blind verlassen: den ROAS aus dem Meta Werbeanzeigenmanager. Diese Zahl lügt aus mehreren Gründen. Cookie Banner, iOS Restriktionen und Adblocker sorgen dafür, dass ein Teil der Conversions gar nicht erst ankommt. Gleichzeitig schreibt Meta sich Bestandskunden Käufe gut, die mit der eigentlichen Neukundengewinnung nichts zu tun haben. Das Ergebnis ist ein verzerrtes Bild, auf dessen Basis du Budgetentscheidungen triffst. Du erfährst, warum die einzig belastbaren Zahlen in deiner Gewinn und Verlustrechnung stehen, was es bedeutet einen Neukunden Break Even reinzuholen und warum das oft die smartere Strategie ist, und am konkreten Beispiel einer Kundin, wie ein stagnierender unprofitabler Shop in zwei Monaten auf 100.000 Euro Monatsumsatz gekommen ist, ohne dass sich am Meta ROAS irgendwas verbessert hat. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

Engineering teams are building ten times — even a hundred times — more than they could two years ago. That's a win, but one not without challenges. Because the cost of building the right thing has climbed exponentially. In this episode of the ServiceNow Insights podcast, host Bobby Brill sits down with three leaders who are living this tension from three distinct angles: the content and design leader who first spotted the productivity math problem, the design VP pushing for discernment over speed, and the research lead keeping the human at the center. ━━━━━━━━━━━━━━━━━━━━━━━━IN THIS EPISODE ━━━━━━━━━━━━━━━━━━━━━━━━ DAVID HOARE — Group VP, Digital Content & Design, ServiceNow ANAND THARANATHAN — Group VP, Product Research & Insights, ServiceNow DANTLEY DAVIS — SVP of Design, ServiceNow ━━━━━━━━━━━━━━━━━━━━━━━━ CHAPTERS━━━━━━━━━━━━━━━━━━━━━━━━ 0:00 Introduction & Guest Intros 1:13 David: The AI Philosophy — ChatGPT as genuine inflection point 3:02 David: Economic viability — why AI unlocks what was never possible before 3:12 Anand: Three-person startups scaling to $100M+ 3:45 Dantley: From 3D Studio Max to Jarvis — AI as human superpower 6:29 Anand: The customer north star hasn't changed 7:10 David: Engineering's survival problem — the 100x production gap 8:32 David: Andrew Ng's PM-to-engineer ratio + the cost of building wrong 9:40 Dantley: Nine concepts in an hour — design velocity and discernment 12:04 Dantley: The hip-hop tastemaker — slowing down as part of the process 14:20 David: Content governance — the fox guarding the hen house 16:21 Anand: Trust and the human-AI system 17:20 Dantley: AI surprise — UI tech stacks, feature completeness & hidden tech debt 20:21 18-Month Close — Anand, Dantley & David ━━━━━━━━━━━━━━━━━━━━━━━━ KEY TAKEAWAYS ━━━━━━━━━━━━━━━━━━━━━━━━ • Engineering is the first function to see massive AI productivity gains — but that creates a gap every other function has to survive • The cost of building has dropped. The cost of building the wrong thing has climbed exponentially • Discernment is the bottleneck — not speed. Nine concepts in an hour still needs a tastemaker • AI quality is only as good as the content signals it receives — governance is not optional • The customer north star hasn't changed. AI just changes how fast you can move toward it • Customer value is the only metric that matters. Everything else is the path to it ━━━━━━━━━━━━━━━━━━━━━━━━ ABOUT THIS PODCAST ━━━━━━━━━━━━━━━━━━━━━━━━ Subscribe for new episodes on AI, product, engineering, and the future of work. #ServiceNow #AI #ArtificialIntelligence #ProductDesign #SoftwareEngineering #ContentGovernance #DesignLeadership #AIStrategy #ProductManagement #EngineeringLeadership #TechLeadership #FutureOfWork #ServiceNowInsights #MachineLearning #Innovation #DesignThinking #TechPodcast #AIProductivity #DigitalTransformation #CustomerValueSee omnystudio.com/listener for privacy information.

Engineering teams are building ten times — even a hundred times — more than they could two years ago. That's a win, but one not without challenges. Because the cost of building the right thing has climbed exponentially. In this episode of the ServiceNow Insights podcast, host Bobby Brill sits down with three leaders who are living this tension from three distinct angles: the content and design leader who first spotted the productivity math problem, the design VP pushing for discernment over speed, and the research lead keeping the human at the center. ━━━━━━━━━━━━━━━━━━━━━━━━IN THIS EPISODE ━━━━━━━━━━━━━━━━━━━━━━━━ DAVID HOARE — Group VP, Digital Content & Design, ServiceNow ANAND THARANATHAN — Group VP, Product Research & Insights, ServiceNow DANTLEY DAVIS — SVP of Design, ServiceNow ━━━━━━━━━━━━━━━━━━━━━━━━ CHAPTERS━━━━━━━━━━━━━━━━━━━━━━━━ 0:00 Introduction & Guest Intros 1:13 David: The AI Philosophy — ChatGPT as genuine inflection point 3:02 David: Economic viability — why AI unlocks what was never possible before 3:12 Anand: Three-person startups scaling to $100M+ 3:45 Dantley: From 3D Studio Max to Jarvis — AI as human superpower 6:29 Anand: The customer north star hasn't changed 7:10 David: Engineering's survival problem — the 100x production gap 8:32 David: Andrew Ng's PM-to-engineer ratio + the cost of building wrong 9:40 Dantley: Nine concepts in an hour — design velocity and discernment 12:04 Dantley: The hip-hop tastemaker — slowing down as part of the process 14:20 David: Content governance — the fox guarding the hen house 16:21 Anand: Trust and the human-AI system 17:20 Dantley: AI surprise — UI tech stacks, feature completeness & hidden tech debt 20:21 18-Month Close — Anand, Dantley & David ━━━━━━━━━━━━━━━━━━━━━━━━ KEY TAKEAWAYS ━━━━━━━━━━━━━━━━━━━━━━━━ • Engineering is the first function to see massive AI productivity gains — but that creates a gap every other function has to survive • The cost of building has dropped. The cost of building the wrong thing has climbed exponentially • Discernment is the bottleneck — not speed. Nine concepts in an hour still needs a tastemaker • AI quality is only as good as the content signals it receives — governance is not optional • The customer north star hasn't changed. AI just changes how fast you can move toward it • Customer value is the only metric that matters. Everything else is the path to it ━━━━━━━━━━━━━━━━━━━━━━━━ ABOUT THIS PODCAST ━━━━━━━━━━━━━━━━━━━━━━━━ Subscribe for new episodes on AI, product, engineering, and the future of work. #ServiceNow #AI #ArtificialIntelligence #ProductDesign #SoftwareEngineering #ContentGovernance #DesignLeadership #AIStrategy #ProductManagement #EngineeringLeadership #TechLeadership #FutureOfWork #ServiceNowInsights #MachineLearning #Innovation #DesignThinking #TechPodcast #AIProductivity #DigitalTransformation #CustomerValueSee omnystudio.com/listener for privacy information.

In dieser Folge des Onlineshop Geflüster Podcasts geht es um eine Ankündigung von der Google IO, die in den nächsten Jahren großen Einfluss auf den E-Commerce haben wird: den Google Universal Cart. Google baut einen persistenten Warenkorb über sein gesamtes Ökosystem, also Search, Shopping, Gemini, AI Overviews und YouTube. Was ein Nutzer dort reinlegt, bleibt drin und kann später überall abgeschlossen werden, entweder direkt über Google Pay oder im Shop des Händlers. Du erfährst, warum saubere Produktdaten in deinem Google Feed dadurch noch wichtiger werden, welches Szenario auf Händler zukommen könnte die Aufmerksamkeit über Google Shopping einkaufen und dann gegen andere Händler um genau diesen Warenkorb bieten müssen, und warum Kundenbindung über Newsletter, App und Community in diesem Umfeld zur eigentlichen Verteidigungslinie wird. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

In dieser Folge des Onlineshop Geflüster Podcasts geht es um eine Situation, die ich regelmäßig sehe: ein Produkt, das sich auf Messen, Marktplätzen oder im Ladengeschäft gut verkauft, aber über den eigenen Shop einfach nicht in die Gänge kommt. Das liegt fast nie am Produkt. Es liegt daran, dass im Onlinehandel andere Spielregeln gelten und die meisten, die den Shop nebenher betreiben, zu viele Dinge gleichzeitig machen, ohne je eines davon wirklich durchzuziehen. Du erfährst, warum ein bewiesenes Produkt die beste Ausgangslage für einen funktionierenden Shop ist, was es wirklich braucht um auf 50k bis 100k Monatsumsatz zu kommen, und warum mehr Kanäle in dieser Phase fast immer weniger Wachstum bedeuten. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

In dieser Folge des Onlineshop Geflüster Podcasts sitze ich mit Tobi, Geschäftsführer und Vertriebsverantwortlichen bei uns, im Auto auf dem Weg zu einem Shooting. Tobi hat in den letzten Jahren tausende Erstgespräche mit Shopbetreibern geführt, quer durch alle Branchen und Umsatzgrößen. Was er immer wieder sieht: nicht fehlendes Wissen ist das Problem, sondern fehlender Fokus. Wir sprechen darüber, warum so viele Shops stagnieren obwohl Content, Produkt und Community stimmen, warum endlose To-Do-Listen und neue Ideen der schnellste Weg zu gar nichts sind, und was passiert wenn man sechs Monate wartet bis der Shop "perfekt" ist, während der Mitbewerber einfach loslegt. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

In dieser Folge des Onlineshop Geflüster Podcasts sprechen wir über einen der häufigsten blinden Flecke von Gründern: Du bist oft so tief in deiner eigenen Brand drin, dass du den Wald vor lauter Bäumen nicht mehr siehst und dir alles komplett logisch erscheint. Dadurch wird die Kommunikation im Shop und in den Werbeanzeigen aber häufig viel zu komplex für Nutzer, die auf Social Media extrem beschäftigt sind und nur eine winzige Aufmerksamkeitsspanne haben. Ich stelle dir heute den „Tante-Erna-Test“ vor. Finde heraus, warum du komplexe Sachverhalte extrem simpel herunterbrechen musst und wie dir ein gezielter Blick von außen dabei hilft, deine Besucher in wenigen Sekunden richtig abzuholen. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

Bestes Hello E-Mail Angebot über diesen Link: https://hello-email.com/?r=berend In dieser letzten Folge des Onlineshop Geflüster Podcasts spreche ich mit Florian über die Kehrseite von KI und was das konkret für dich als Shopbetreiber bedeutet. Florian gibt einen nüchternen Überblick: Energieverbrauch und Wasserverbrauch der Rechenzentren, die wirtschaftliche KI-Blase, Arbeitsplätze die in den nächsten Jahren wegfallen, und warum bedingungsloses Grundeinkommen keine echte Antwort auf das Problem ist. Und trotzdem gibt es einen klaren Gewinner. Wer als kleines oder mittelgroßes Unternehmen jetzt auf KI setzt, kann in kurzer Zeit die gleiche Infrastruktur aufbauen, für die große Unternehmen jahrelang Mitarbeiter und Agenturen bezahlt haben. Wer das hingegen ignoriert, wird es schwer haben. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

In dieser Folge des Onlineshop Geflüster Podcasts geht es darum, warum die meisten Shopbetreiber KI zwar nutzen, aber den Großteil des Potenzials liegen lassen. Das Problem ist nicht fehlendes Wissen über Tools, sondern die falsche Herangehensweise. Wer von Tools aus denkt, landet im Tool-Hopping. Wer von Prozessen aus denkt, baut echte Effizienz auf. Du erfährst, wie du die Kernprozesse in deinem Shop identifizierst, warum Teil-Automatisierung oft der sinnvollere erste Schritt ist als der Versuch alles auf einmal vollständig zu automatisieren, und wie das am Beispiel einer vollautomatisierten Produkt-Pipeline konkret aussieht. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

Bestes Hello E-Mail Angebot über diesen Link: https://hello-email.com/?r=berend In der zweiten Folge unserer KI-Deep-Dive-Serie mit Florian geht es um das Thema, das gerade in aller Munde ist, aber was kaum jemand wirklich versteht: KI Agenten. Florian räumt auf mit dem, was die meisten Shopbetreiber fälschlicherweise als Agenten bezeichnen, erklärt den Unterschied zwischen Automatisierung und echtem agentem Verhalten, zeigt warum Tools wie OpenClaw gerade ein Blick in die Zukunft sind, aber noch kein brauchbares Produkt, und warum Shops zwischen 30k und 500k Monatsumsatz gerade im Vorteil sind gegenüber großen Unternehmen, die das Ganze nicht so schnell umsetzen können. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

Like the show? Show your support by using our sponsorsNeed to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this episode, Jeff Compton and Greg Hilliard talk about Greg's career spent in dealerships, independent shops, and finally as a one-man owner-operator. Greg pulls no punches about toxic shop dynamics, the true value of a technician's labor, and the personal costs of striking out on your own. He and Jeff discuss compensation, mental health struggles in the industry, how digital tools like chat GPT are already impacting repair businesses, and why demanding respect is not negotiable for survival.Timestamps: 00:00 Feeling valued in engineering role05:56 Becoming the technical expert11:52 Buying a used truck at Ford19:49 Fixing stubborn cab issues24:57 Avoiding the boss at work27:52 Discussing fair compensation concerns35:41 Struggles with retaining mechanics41:08 Streamlining dental office visits43:47 Using technology for car repairs52:54 Struggling to hire a technician57:37 Choosing entrepreneurship over traditional jobs59:35 Getting advice from Larry Grogan01:07:17 Addressing workplace culture issues01:09:20 Electrician shortage and industry pride Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Ajit Ghuman is the co-founder of Monetizely, former VP of Product at Segment, and author of Price to Scale. In this episode, Ajit breaks down one of the biggest pricing challenges AI companies are about to face: what happens when software no longer supports employees — but starts replacing them entirely? If your company is building, pricing, or monetizing AI products, this episode will change how you think about per-seat pricing, buyer psychology, and the future of SaaS monetization.   Why you have to check out today's podcast: Understand why per-user pricing may stop working as AI agents increasingly replace human workflows inside software products. Learn Ajit Ghuman's 3-part "Agentic Pricing Spectrum" for evaluating AI products based on autonomy, operational scope, and output-to-cost dynamics. Discover why buyers are suddenly comfortable with tokens, credits, and bundled AI pricing — even when they don't fully understand what those units actually mean.   "Unless you understand what your market is, who your buyers are, what do they want... it's the only thing that I start with when I do any project." – Ajit Ghuman   Topics Covered: 02:02 – Why Pricing Became the Most Direct Link to Customer Value. How pricing became the clearest connection between products, value, and business strategy.  06:29 – The AI Pricing Problem Nobody Has Fully Solved Yet. Why AI is forcing SaaS companies to rethink seats, tokens, outcomes, and margins.  07:38 – "Zero Human Companies" and the End of Per-User Pricing. Ajit explores a future where AI agents replace entire job functions — and asks the terrifying question: what happens when there's no user left to charge for? 12:30 – Why Cursor Still Charges Per User (For Now). A fascinating breakdown of AI coding tools, human "anchors," and why most AI products still can't fully move to outcome-based pricing. 16:51 – The Coming AI Commoditization Wave. Why Ajit believes agentic AI companies could rise — and collapse — dramatically faster than traditional SaaS businesses. 23:07 – Why Buyers Suddenly Accept Tokens, Credits, and Weird AI Pricing. Ajit explains how ChatGPT normalized token-based pricing — even though most buyers still don't fully understand what they're paying for. 26:00 – The Real Reason AI Pricing Feels So Chaotic Right Now. Inference costs are dropping, users are disappearing, and pricing anchors keep shifting faster than companies can adapt. 29:35 – The One Pricing Principle That Still Matters in the AI Era.  Despite all the chaos around AI monetization, Ajit says successful pricing still starts with deeply understanding your buyers and their problems.   Key Takeaways: "The anchor is still the human… but the moment the human disappears, per-user pricing starts breaking." – Ajit Ghuman  "Agentic AI may compress 20 years of SaaS evolution into just a few years." – Ajit Ghuman    People / Resources Mentioned: Cursor — Used as a real-world example of current AI pricing models Harvey AI — Referenced as an example of high-value AI transformation inside the legal industry Anthropic — Mentioned in relation to inference models powering AI tools OpenAI — Referenced throughout the discussion on tokens and AI pricing behavior Salesforce — Discussed in relation to potential future shifts away from per-seat pricing Zoom — Used as an example of changing pricing priorities during growth stages   Connect with Ajit Ghuman: Website: https://www.getmonetizely.com/  LinkedIn: https://www.linkedin.com/in/ajitpalghuman/   Email: ajit@getmonetizely.com   Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: mark@impactpricing.com  

In dieser Folge des Onlineshop Geflüster Podcasts spreche ich mit Jonas, unserem Senior Consultant, über eine Geschichte, die ich wirklich krass finde. Jonas baut während Corona aus einem Bastel-Experiment für die Großeltern einen Flaschengarten-Shop auf. Garage, Wohnzimmer, erste Mitarbeiter über eBay Kleinanzeigen, 20.000 Euro Umsatz im Monat. Dann brennt das Lager ab. Totalschaden. 500 offene Bestellungen. Am nächsten Morgen hat Jonas ein neues Lager gesucht. Und gefunden. Du erfährst, warum 20+ Jahre Unternehmertum und ein Lagerbrand Jonas zu einem besseren Berater machen als jede Theorie, was der Dunning-Kruger-Effekt mit Shopbetreibern zu tun hat, die glauben, sie haben ihr Business im Griff, und wann du dir wirklich Hilfe holen solltest. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

Bestes Hello E-Mail Angebot über diesen Link: https://hello-email.com/?r=berend ZYBR: Sag, dass du von Berend kommst = 60 € Startguthaben: https://zybr.ai/?via=berend In der zweiten Folge unserer KI-Deep-Dive-Serie mit Florian wird es extrem praxisnah. Wir klären auf, warum die KI ein „professioneller Lügner“ ist, der dir nach dem Mund redet. Erfahre, warum du Sprachmodellen niemals blind deine Datenanalyse anvertrauen solltest und wieso sie selbst bei simpelsten Kopfrechenaufgaben spektakulär scheitern. Viel wichtiger aber: Wir verraten dir die konkreten Use Cases, die heute schon bares Geld und hunderte Arbeitsstunden sparen. Du lernst, wie du teure Fotoshootings komplett ersetzt , Shopify-Codeänderungen in Minuten ohne teure Entwickler umsetzt und deinen Kundensupport beinahe vollständig automatisierst. Außerdem packen wir einen genialen Prompting-Trick aus, mit dem du die KI beim Brainstorming dazu zwingst, dir knallhartes, kritisches Feedback zu geben, statt dir nur schmeichelhaft zuzustimmen. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

In dieser Folge des Onlineshop Geflüster Podcasts sprechen wir über das Ende teurer und zeitaufwendiger Produkt-Fotoshootings. Viele Gründer verbrennen unnötig Zeit und Geld für Fotografen oder scheitern bei ersten eigenen KI-Versuchen an unlogischen Proportionen, falschen Texturen und verzerrten Models. Ich zeige dir, warum das Thema KI-Bildgenerierung im E-Commerce heute tatsächlich gelöst ist. Du erfährst, an welchen entscheidenden Details in deinem Workflow es bisher scheitert und mit welchen smarten Tricks du der KI die nötigen Informationen fütterst, um makellose Produktbilder zu erschaffen. Außerdem gibt es einen kurzen Reality-Check, wo wir aktuell beim Thema KI-Videogenerierung stehen. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

Bestes Hello E-Mail Angebot über diesen Link: https://hello-email.com/?r=berend In dieser Folge des Onlineshop Geflüster Podcasts starten wir eine vierteilige KI-Deep-Dive-Serie mit Tech-Experte Florian Kaiser. Aktuell herrscht auf dem Markt ein riesiger Hype, doch die meisten Gründer nutzen KI grundlegend falsch und verfallen dem reinen "Produktivitätstheater". Wir räumen mit den gefährlichsten Mythen auf und zeigen dir, wie die großen Sprachmodelle (LLMs) im Kern wirklich funktionieren. Du erfährst unter anderem: • Warum du mit kostenlosen Accounts oft nur veraltete Versionen nutzt und damit massiv Potenzial verschenkst. • Wieso KI in Wahrheit kein echtes Weltverständnis besitzt und wie ein "Idioten-Wunderkind" zwar hochkomplexe Theorie erklären kann, aber an simpelster Alltagslogik scheitert. • Warum gehypte Tools wie "Open Cloud" ein massives Sicherheitsrisiko für deine sensiblen Firmendaten und dein Postfach darstellen. • Mit welchen cleveren Prompting-Tricks (wie gezieltem "Gaslighting") du gefährliche Halluzinationen und die gefürchtete "KI-Psychose" systematisch aushebelst. Hör auf, blind wertlose Inhalte ("AI Slop") zu produzieren, und lerne die Basics, um KI endlich strategisch, sicher und zielführend in deinen Arbeitsalltag zu integrieren. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

In dieser Folge des Onlineshop Geflüster Podcasts sprechen wir über ein Thema, das vielen Gründern Bauchschmerzen bereitet: Wie provokant darf oder muss Marketing heute eigentlich sein? Viele Shopbetreiber haben moralische Bedenken, in ihren Werbeanzeigen ganz gezielt mit Ängsten oder Schmerzpunkten zu arbeiten. Ich zeige dir, warum du genau diese Hemmschwelle ablegen musst, um in den überfüllten Feeds überhaupt noch stattzufinden, und wie du extrem aufmerksamkeitsstarke Hooks formulierst, die ethisch absolut vertretbar bleiben. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

In dieser Folge des Onlineshop Geflüster Podcasts habe ich Andreas und Sebastian von der Premium-Bolognese-Brand 3foodies zu Gast. Jahrelang war ihr Shop ein reines Liebhaberprojekt: Nach der Gründung saßen sie plötzlich auf 18.000 Dosen fest und verkauften diese mühsam über Feinkostläden. Viele Gründer stecken genau in diesem Hamsterrad fest und schaffen es einfach nicht, den Umsatz auf ein Level zu heben, von dem man wirklich leben kann. Wie die beiden den Sprung vom Hobby-Projekt zum Millionen-Business geschafft haben? Im Interview verraten sie, welcher knallharte Reality-Check in Excel den Wendepunkt brachte und warum sie ausgerechnet im Hochsommer bei 37 Grad den Mut hatten, ihr Werbebudget massiv zu skalieren. Erfahre, mit welchem strategischen Shift sie ihre stagnierenden Meta Ads stabilisiert haben, um heute extrem profitabel 2.500 € am Tag in Kampagnen zu investieren. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

[Zybr]:(https://zybr.ai/?via=berend) [Replient]:(https://replient.ai/?via=berend-heins) Mit dem Code Heins20 sicherst du dir 20 % Rabatt auf die ersten drei Monate mit Replient! [Higgsfield]:(https://higgsfield.ai/) In dieser Folge des Onlineshop Geflüster Podcasts sprechen wir über das Thema KI, das aktuell für extrem viel FOMO und Überforderung bei vielen Gründern sorgt. Anstatt dich tagelang in komplizierte Software einzuarbeiten, zeige ich dir drei extrem simple KI-Tools, die du an nur einem Nachmittag einrichten kannst und die dir im Alltag massiv Zeit sparen. Ich verrate dir, mit welchen Anwendungen du deinen Kundensupport beinahe zur Hälfte automatisierst, deine Social-Media-Kommentare mühelos managst und die aktuellsten Bildgenerierungs-Modelle clever unter einer einzigen Oberfläche bündelst. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

What if the growth you've been chasing… isn't actually about getting more customers? In this episode, I'm introducing a simple (but incredibly powerful) metric called Customer Value. And once you understand it, it will completely change how you think about your farm's revenue, your marketing, and your growth strategy. Most farmers are focused on the wrong lever. They're trying to bring in more people… when the real opportunity might already be sitting inside their current customer base. Inside this episode, I'm going to show you: What Customer Value actually is (and how to calculate it for your farm) Why this number brings clarity and predictability to your revenue How it helps you make smarter marketing decisions (including what you can afford to spend to get a new customer) And the mindset shift that moves you from chasing sales… to building a system We'll also walk through a real-life example of a farmers market vendor and show how small changes—like getting someone to come back one more time or spend a few dollars more per visit—can dramatically increase your revenue without adding a single new customer. This is one of those episodes that will quietly rewire how you think about growth. Thank You to Our Podcast Sponsors: Local Line is my farm's preferred e-commerce platform for farmers. Are you looking for a new solution for your farm? I can't recommend it enough. Easy-to-use inventory management, great customer service, continuous improvement, and a culture dedicated to equipping farmers with marketing expertise. Local Line is offering a free premium feature for free for one year on top of your paid subscription. Claim your discount by signing up for a Local Line account today and using the coupon code: MDF2026. Head to my special affiliate link to get started: www.mydigitalfarmer.com/localline Farm Marketing School is my step-by-step membership program for direct-to-consumer farmers who are ready to treat marketing like a system, not a guessing game. Inside, you'll get plug-and-play projects, templates, monthly coaching, and a repeatable framework to help you grow your email list, run stronger promotions, and increase sales (whether you're a vegetable, meat, CSA, flower, dairy, microgreen, or value-added farm). Your investment is only $69/month. Over 15 marketing projects to choose from. Learn more and enroll at: www.mydigitalfarmer.com/fms Support the Podcast: Love the My Digital Farmer Podcast? Help me reach more farmer earbuds! Subscribe on your favorite podcast app so you never miss an episode. ⭐️  Leave a Review on Apple Podcasts, because it helps other farmers find the show. Share this episode with a fellow farmer or small business owner. Or forward my weekly email about the show to a farmer! (Get on that email list here to get more marketing tips: www.mydigitalfarmer.com/subscribe)  

In dieser Folge des Onlineshop Geflüster Podcasts knöpfen wir uns eine der gefährlichsten Ausreden im E-Commerce vor: „Mein Shop ist ein Sonderfall, bei uns läuft alles anders“. Nach über 500 betreuten Onlineshops – von der 2.000-Euro-Sauna bis zum 40-Euro-Spiel – kann ich dir garantieren: Am Ende kämpfen fast alle Marken mit exakt denselben fundamentalen Problemen. Ich verrate dir, warum dieser Glaubenssatz in Wahrheit nur eine clevere Schutzbehauptung ist, um sich vor den wirklich wichtigen, aber oft unbequemen Aufgaben zu drücken. Finde heraus, welchen Dingen du dich dringend stellen musst, um deine Wachstumsblockaden endlich zu lösen. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

In dieser Folge des Onlineshop Geflüster Podcasts klären wir, wie echtes Fashion- und Schmuck-Marketing funktioniert. Kunden kaufen hier nicht über komplexe Problemlösungen, sondern hoch emotional nach Optik. Doch wie testest du bei einem riesigen, ständig wechselnden Sortiment kosteneffizient, welche Teile echte Bestseller und welche teure Ladenhüter sind? Ich verrate dir das absolute Must-have Werbeformat, das dir genau diese Arbeit mit minimalem Aufwand abnimmt. Du erfährst, wie du dein Angebot völlig dynamisch ausspielst und warum dieses Setup im Hintergrund wie eine gigantische Retargeting-Maschine funktioniert, die kaufbereite Nutzer direkt bei deiner Konkurrenz abgreift. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

In dieser Folge des Onlineshop Geflüster Podcasts sprechen wir Klartext über die aktuelle Lage im deutschen E-Commerce. Fakt ist: Seit 2020 gibt es doppelt so viele Onlineshops , während der Gesamtumsatz der Branche gleichzeitig um 19 % eingebrochen ist. Du kämpfst also mit doppelt so viel Konkurrenz um deutlich weniger Budget. Wer jetzt noch auf simple Ads und organisches Posten hofft, wird vom Markt verschluckt. Ich zeige dir, warum genau diese Konsolidierung deine größte Chance ist und an welchen konkreten Hebeln du ab sofort drehen musst, um dir auch in schwierigen Zeiten signifikante Marktanteile zu sichern. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

In dieser Folge des Onlineshop Geflüster Podcasts erkläre ich dir, warum es extrem gefährlich ist, den Erfolg deines gesamten Werbeaccounts von ein oder zwei "Winner Ads" abhängig zu machen. Vor allem seit dem Meta Andromeda Update reicht es nicht mehr, kleinteilig an Headlines herumzubasteln. Ich zeige dir, wie du stattdessen ein stabiles Creative-Setup aufbaust, das wie eine Fußballmannschaft funktioniert, bei dem verschiedene Ad-Formate systematisch ineinandergreifen, um Nutzer über Wochen hinweg vom Kauf zu überzeugen – selbst wenn der RoAS im Werbeanzeigenmanager auf den ersten Blick schlecht aussieht. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

In dieser Folge des Onlineshop Geflüster Podcasts starten wir mit einer provokanten Frage: Wenn du wirklich weißt, wie gute Ads funktionieren, warum steckst du dann noch immer bei kleinen Monatsumsätzen fest? Viele Gründer feilen endlos an ihren Creatives herum, ohne zu verstehen, dass das eigentliche Problem oft gar nicht im Werbeanzeigenmanager liegt. Ich zeige dir, welche oft ignorierten Business-Metriken im Hintergrund deine Skalierung blockieren und warum dir der isolierte Blick auf deinen ROAS das Genick bricht. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

Jan-Lütjes LinkedIn: https://www.linkedin.com/in/janluetjethoden/ Start To Finish Website: https://starttofinish.de/ In dieser Folge des Onlineshop Geflüster Podcasts spreche ich mit Start-up Headhunter Jan-Lütje über die fatalsten Fehler, die Gründer beim Teamaufbau machen. Viele Shopbetreiber zögern den ersten Vollzeit-Hire viel zu lange hinaus und ertrinken stattdessen in kleinteiligen, administrativen Aufgaben. Wenn sie dann doch einstellen, suchen sie oft blind nach der eierlegenden Wollmilchsau für ein völlig diffuses Stellenprofil. Wir klären, welche konkreten Positionen du als Erstes abgeben musst, um wieder an strategischen Wachstumshebeln zu arbeiten, und woran du im Bewerbungsprozess absolute "A-Player" von teuren Fehlbesetzungen unterscheidest. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

In dieser Folge des Onlineshop Geflüster Podcasts verrate ich dir, woran es liegen könnte, dass dein ROAS beim Skalieren immer wieder einbricht und du auf einem Umsatz-Plateau feststeckst. Viele Brands setzen nur auf laute Creatives mit krassen Hooks, die zwar Reichweite bringen, aber nur die Sofortkäufer abholen. Ich zeige dir, welches Creative du brauchst, um die große Masse an Nutzern, die dich bereits kennen, systematisch vom Kauf zu überzeugen. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

What happens when marketers finally master the language of CFOs? This episode of StrategyCast breaks down the strategic financial skills every marketer needs to fuel real growth, prove impact, and become a powerhouse in business performance!And don't forget! You can crush your marketing strategy with just a few minutes a week by signing up for the StrategyCast Newsletter. You'll receive weekly bursts of marketing tips, clips, resources, and a whole lot more. Visit https://strategycast.com/ for more details.==Let's Break It Down==04:19 "Align Marketing with Business Goals"06:58 "Marketer Accountability and Data Access"11:59 Event Metrics Drive Revenue Decisions13:41 GRR vs. NRR Explained18:40 "Paid Ads and Customer Value"20:32 "Pipeline and Revenue Focus"23:20 Measuring Brand Impact Effectively26:30 "Incrementality in Testing Explained"==Where You Can Find Us==Website: https://strategycast.com/Instagram: https://www.instagram.com/strategy_cast/Facebook: https://www.facebook.com/strategycast==Leave a Review==Hey there, StrategyCast fans!If you've found our tips and tricks on marketing strategies helpful in growing your business, we'd be thrilled if you could take a moment to leave us a review on Apple Podcasts. Your feedback not only supports us but also helps others discover how they can elevate their business game!

In dieser Folge des Onlineshop Geflüster Podcasts spreche ich über die neue Digitalsteuer, die Meta ab dem 1. Juli auf uns Advertiser abwälzt. Ich zeige dir genau, in welchen europäischen Ländern künftig bis zu 5 % Aufschlag fällig werden und worauf du bei den Kosten zwingend achten musst, damit du beim internationalen Skalieren nicht blind deine Marge verbrennst. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

Für wöchentlichen Input rund ums Thema E-Commerce und Marketing abonniere unseren [Onlineshop Geflüster Weekly Newsletter](https://www.berend-heins.de/onlineshop-gefluster-weekly?utm_source=podcast&utm_medium=ad&utm_campaign=newsletter) In dieser Folge des Onlineshop Geflüster Podcasts erkläre ich, warum die Aussage „Ich bin kein Zahlenmensch“ in meinen Augen nur eine gefährliche Schutzbehauptung ist. Wer aus Angst oder Unwissenheit den Blick in die Zahlen scheut, steuert sein Business komplett blind. Du verbrennst dabei entweder sinnlos Geld oder lässt massives Umsatzpotenzial liegen, weil du dich nicht traust, profitables Marketing aggressiv zu skalieren. Ich zeige dir, warum du diesen Glaubenssatz zwingend ablegen musst, um endlich die volle Kontrolle über dein Wachstum zu übernehmen. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

Hol dir unser [Meta-Exit Protokoll](https://www.berend-heins.de/google-scaling-system?utm_source=podcast&utm_medium=shownotes) und bring deine Google Ads aufs nächste Level. In dieser Folge des Onlineshop Geflüster Podcasts erkläre ich dir, warum es als Gründer absolut fahrlässig ist, Marketing ohne eigenes Know-How abzugeben. Denn wenn du die Mechanismen von Meta, Google oder Conversion-Optimierung nicht selbst verstehst, bist du ein leichtes Opfer für überteuerte Agenturen oder inkompetente Mitarbeiter. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

Schau dir die Creatives an, von denen ich rede: https://app.foreplay.co/share/boards/SMdSOFfJp9qFkJm5fpmo Edits App: https://apps.apple.com/us/app/edits-video-editor/id6738967378 In dieser Folge des Onlineshop Geflüster Podcasts spreche ich über ein 0€ Creative, das jede teure Hochglanzproduktion schlägt. Ich verrate dir, welches Videoformat bei Social Media Usern, die genervt von klassischer Werbung sind, am besten funktioniert und wie du es ganz simpel selbst mit dem Smartphone aufnehmen kannst. Viel Spaß beim Anhören! Dein Berend. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

In dieser Folge des Onlineshop Geflüster Podcasts erkläre ich, warum du deine Ads nicht einfach nur nach dem ROAS steuern darfst. Wer beim Skalieren nicht genau weiß, wie viel ein Neukunde kosten darf, fährt sein Business langfristig gegen die Wand. Ich stelle dir die drei entscheidenden Kennzahlen vor. Außerdem erfährst du, wie diese KPIs zusammenhängen, wie sie von deinem Geschäftsmodell abhängen und warum die falschen Zielwerte dich im Wachstum komplett blockieren. Viel Spaß beim Anhören! Dein Berend. ✉️ Um nichts zu verpassen, melde dich zum [Onlineshop Geflüster Weekly Newsletter](https://www.berend-heins.de/onlineshop-gefluster-weekly?utm_source=podcast&utm_medium=ad&utm_campaign=newsletter) an. __________ Mache den ersten Schritt und buche dir eine kostenlose SHOPANALYSE: https://www.berend-heins.de/termin __________

This episode is available in audio format on the Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.TELUS is one of Canada's largest telecommunications companies, serving millions of customers across mobile, internet, TV, and digital health services. What makes TELUS particularly interesting from a loyalty perspective is how they've evolved their interactions with TELUS Services customers (mobility, internet, security and TV) through a new national tiered program, TELUS Rewards, that combines points and perks with extension into some major leading category partnerships and their programs, including WestJet.Aaron Dauphinee sat down with Jacob Pullia, Director of Content, Strategy & Business Development is he leads the way in redefining how TELUS thinks about loyalty and their mandate of putting customers first. We also spend some time discussing partnership models and why the connection with WestJet makes sense for both organizations and their joint customers.Hosted by Aaron DauphineeShow notes:1) Jacob Pullia2) TELUS Rewards3) TELUS4) Book Recommendation: Personalized Customer Strategy in the Age of AI

In this episode of "Your Leadership Legacy," host Tina Paulus Krauss welcomes co-host, Melissa Marks, and guest expert William Reid. Together, they explore how leadership can bridge the gap between technical innovation and human-centered design. The discussion highlights the importance of emotional intelligence, integrating AI with empathy, and empowering people at all levels. William shares insights on aligning technology with real human needs, while Tina and Melissa emphasize adaptive leadership and collaboration. The episode offers practical advice for leaders seeking to create organizations that are agile, effective, and truly focused on both people and progress. Time Stamps: Podcast Introduction (00:00:02) Tina introduces the podcast, welcomes co-host Melissa, and sets the stage for the episode. Melissa's Background & Partnership (00:00:27) Melissa shares her engineering background and how she partnered with Tina on leadership workshops. Team Excellence & Leadership Tools (00:01:01) Discussion about the impact of providing leaders with tools and resources for team transformation. Introducing William Reid (00:01:30) William Reid is introduced as the guest expert in technology and facilitation. William's Bio & Approach (00:01:38) Tina reads William's bio, highlighting his focus on connecting technical solutions with human needs. William's Career Journey (00:02:35) William shares his transition from technical roles to facilitation and human-centered work. Bridging Technical and Human Worlds (00:04:01) Discussion on the importance of connecting technical solutions to real human problems. Challenges in Tech Adoption (00:04:19) William explains the disconnect between technical innovation and user experience in daily life. Blending Technical and Adaptive Leadership (00:05:28) Melissa and William discuss the need to blend technical expertise with adaptive, human-focused leadership. Complexity in User Experience (00:06:15) William describes the challenges of designing technology that truly meets user needs. Leadership's Role in Bridging Gaps (00:09:04) Tina and William discuss leadership's responsibility in uniting diverse goals for better solutions. Leadership Perspective on Mission & Profit (00:10:03) William explains how leadership must balance mission statements with profitability and customer experience. Emotional Intelligence in Leadership (00:13:20) Melissa and Tina highlight the importance of emotional intelligence in modern organizations. AI Integration and the Human Element (00:13:56) Melissa discusses the impact of AI on organizations and the enduring importance of human involvement. The Curse of Knowledge & Customer Experience (00:15:38) William warns about experts overlooking user struggles and the need for empathy in design. Cost-Cutting vs. Customer Value (00:18:45) William critiques short-sighted cost-cutting and advocates for using AI to enhance, not replace, human roles. Leadership Gaps and Organizational Change (00:19:38) Discussion on the need for leadership to adapt structures and processes for evolving customer journeys. Solving New Problems with New Solutions (00:21:10) Tina and William emphasize the need for innovative solutions rather than relying on outdated methods. Advice for Executive Leaders (00:22:52) William offers practical steps for leaders to move organizations toward human-centered, effective solutions. Process Maturity and Problem Solving (00:23:47) William stresses the importance of mature processes and listening to real customer problems. AI, Process, and Continuous Feedback (00:26:41) Melissa and William discuss leveraging AI while maintaining strong processes and regular feedback loops. Future of Leadership & Empowerment (00:28:16) William describes the future of leadership as empowering people at all levels and removing bottlenecks. Organizational Bottlenecks & Ego (00:29:48) William explains how ego and centralized authority slow organizations and hinder innovation. Human Touch in a Tech-Driven World (00:31:43) William advocates for maintaining human interaction even as technology advances. Closing Thoughts & Where to Find William (00:33:31) Tina thanks William, who shares where listeners can find more about his work and upcoming projects. Final Reflections on Leadership (00:34:17) Melissa and Tina reflect on individual leadership, the evolving workplace, and the importance of customer focus. About the Guest William Reed is an optimist about our ability to put the right approach and solutions in front of the right problems.   Every complaint, setback, problem, or challenge is a signal to us of the need for change to the status quo.   I explore ways to help others to think differently about how they approach what they do. I work with organizations to get the right solutions into the hands of those who need them, navigating the arduous design/build process through market noise into successful usage of the solution.   Website https://www.williamreed.info/   Social Media https://www.linkedin.com/in/cciewill/   Additional Link https://www.youtube.com/@thesmartitpodcast   Main Topics or Questions The imperative to inspire the next generation of leaders. -What does the future of leadership look like -Approaches to sharing the decision-making responsibilities -Reshaping the meaning of work     About the Host Hosted by Tina Paulus-Krause, leadership coach, speaker, author, and creator of the RESET framework, this podcast is a space for leaders, professionals, and purpose-driven humans who know there is more available to them. Tina blends emotional intelligence, embodiment, lived experience, and practical self leadership tools to support meaningful transformation from the inside out. This podcast explores self-leadership, emotional intelligence, healing, difficult conversations, change, boundaries, generational healing and legacy so you can lead yourself with clarity, regulate your energy, strengthen relationships, and create results that are sustainable, aligned, and deeply human. If you are navigating burnout, transition, growth, or a desire to lead differently, you are in the right place.     Work With Me Ready to go deeper and apply what you are learning?

What You'll Learn:Join the Lean Solutions Podcast hosts as they discuss the importance of reflection and goal-setting for 2026. They shared personal reflections on habits, such as overcooking presentations and non-use of talent, and the significance of being grounded and customer-focused. The team also discussed the eight wastes of lean to identify and improve personal habits.Links:Lean Solutions 2026 SummitLean Solutions Website⁠Click Here For Catherine McDonald's LinkedIn⁠⁠⁠⁠Click Here For Andy Olrich's LinkedIn⁠⁠⁠⁠Click Here For Shayne Daughenbaugh's LinkedIn⁠⁠⁠⁠Click Here For Patrick Adams' LinkedIn⁠⁠

In this podcast, Jonathan chats with Sandra from Greyd and Tim from BigScoots about forming strong partnerships in WordPress. They share tips on success, collaboration, and maintaining relationships.

Cassie Young brings hard earned lessons from a career spanning CRO roles, customer success leadership, turnarounds, and now investing as a General Partner at Primary Venture Partners. She talks about building and rebuilding go to market teams, why sometimes you should fire customers on purpose, and how churn is a lagging indicator that hides deeper retention issues. Cassie shares strong views on overrated metrics like NPS, the incentives that actually drive behavior inside a business, and the myth of finding one perfect KPI. She also brings signature Cassie isms like sunlight is the best disinfectant and the reminder that leaders often get stuck working in the business instead of on it offering practical insights for anyone trying to keep their SaaS metrics from going sideways.—SPONSORS:Aleph automates 90% of manual, error-prone busywork, so you can focus on the strategic work you were hired to do. Minimize busywork and maximize impact with the power of a web app, the flexibility of spreadsheets, and the magic of AI. Get a personalised demo at https://www.getaleph.com/runFidelity Private Shares is the all-in-one equity management platform that keeps your cap table clean, your data room organized, and your equity story clear—so you never risk losing a fundraising round over messy records. Schedule a demo at https://www.fidelityprivateshares.com and mention Mostly Metrics to get 20% off.Sage Intacct is the cloud financial management platform that replaces spreadsheets, eliminates manual work, and keeps your books audit-ready—so you can scale without slowing down. It combines accounting, ERP, and real-time reporting for retail, financial services, logistics, tech, professional services, and more. Sage Intacct delivers fast ROI, with payback in under six months and up to 250% return. Rated #1 in customer satisfaction for eight straight years. Visit Sage Intacct and take control of your growth: https://bit.ly/3Kn4YHtMercury is business banking built for builders, giving founders and finance pros a financial stack that actually works together. From sending wires to tracking balances and approving payments, Mercury makes it simple to scale without friction. Join the 200,000+ entrepreneurs who trust Mercury and apply online in minutes at https://www.mercury.comRightRev automates the revenue recognition process from end to end, gives you real-time insights, and ensures ASC 606 / IFRS 15 compliance—all while closing books faster. For RevRec that auditors actually trust, visit https://www.rightrev.com and schedule a demo.Tipalti automates the entire payables process—from onboarding suppliers to executing global payouts—helping finance teams save time, eliminate costly errors, and scale confidently across 200+ countries and 120 currencies. More than 5,000 businesses already trust Tipalti to manage payments with built-in security and tax compliance. Visit https://www.tipalti.com/runthenumbers to learn more.—LINKS:Cassie on LinkedIn: https://www.linkedin.com/in/cassyoung/Primary Venture Partners: https://www.primary.vc/CJ on LinkedIn: https://www.linkedin.com/in/cj-gustafson-13140948/Mostly metrics: https://www.mostlymetrics.com—RELATED EPISODES:Getting fired 4 times made me a founder | Sam Jacobs of Pavilionhttps://youtu.be/8X-JVOF-1A0—TIMESTAMPS:00:00:00 Preview and Intro00:02:30 Sponsors Aleph | Fidelity Private Shares | Sage Intacct00:05:21 Returning From Pavilion & GTM Summit Takeaways00:06:49 What Makes a Great Executive00:11:07 The Importance of True P&L Fluency00:12:17 First Team Leadership vs Functional Loyalty00:13:33 Reading the Macro Environment and Market Forces00:14:29 Sponsors Mercury | RightRev | Tipalti00:18:26 Applying First Team Leadership in Practice00:22:24 Churn as a Lagging Indicator00:24:23 Finding Real Leading Indicators of Renewal00:25:30 Customer Value as the Only Path to Enterprise Value00:26:52 Product Adoption Perception and Retention00:29:16 Price to Value Ratio as a Predictor of Guaranteed Churn00:30:37 The Ultimate Question What Gets Your Customer Promoted00:32:33 How NPS Is Actually Calculated00:34:56 Sailthru's Minus 26 NPS and What It Signaled00:37:31 Rebuilding Customer Trust Through Transparency00:40:24 Why Net and Gross Retention Must Be Paired00:42:51 Aligning the Executive Team Through a Unified Bonus Plan00:45:18 Firing Customers When Misaligned Segments Drain the Org00:49:35 Carrot vs Stick How to Motivate a Modern GTM Org00:52:31 Why MBO Plans Fail CSMs01:03:51 Why Time to Value Matters More Than Ever#RunTheNumbersPodcast #CustomerSuccess #ChurnPrevention #GoToMarket #VentureCapital This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit cjgustafson.substack.com

Ed Arnold, founder and managing partner at The Valorizer, brings decades of hands-on experience building customer value models, teaching value conversations, and guiding companies toward value-based pricing. After working directly with Tom Nagle at Monitor Group and leading value initiatives at LeveragePoint, Forrester, and Ibbaka, Ed has become one of the most respected practitioners of Economic Value Estimation (EVE) in B2B. In this episode, Ed and Mark dive deep into what "value" actually means, why B2B buyers define it differently than sellers, and how to quantify economic outcomes in a way that withstands scrutiny. They debate value vs. willingness to pay, unpack why value stories outperform case studies, and explore how real conversations—not spreadsheets—unlock premium pricing.   Why You Have to Check Out Today's Episode: Master the real meaning of "value" in B2B—and why most companies still get it wrong. Discover how to run a value conversation that reveals economic impact and customer priorities. Learn how to turn EVE models into persuasive value stories your buyers can resell internally.   "You need to quantify the value of the product you're selling—and you need to talk to customers about that to understand it and write their value story."  — Ed Arnold   Topics Covered: 05:09 – Value Perception in B2B: Why Customers Decide with Both Logic and Emotion 08:34 – Value vs. Willingness to Pay: The Debate Begins 12:06 – Why Willingness to Pay Is Not Value (And What It Actually Measures) 19:04 – Value Perception in B2B Sales: Influence, Trust, and Risk 20:41 – Value Is Always Relative (And Why Alternative Choices Change Everything) 24:26 – Value-Based vs. Competitor Pricing: Why They Aren't the Same Thing 28:03 – Value Story vs. Case Study: What Buyers Actually Need to Make Decisions 32:47– Quantifying Product Value: How to Build a Story Buyers Can Take to Their Executives   Key Takeaways: "Value comes from use, not purchase." — Ed Arnold "Willingness to pay is not value, if it were, we'd never talk about leaving money on the table." — Ed Arnold "In B2B, value is 80% logic, 20% emotion." — Ed Arnold "A value story is customized. A case study is generic." — Ed Arnold "You can't build a value story without having a value conversation first." — Ed Arnold "Sometimes the value model reveals there simply isn't a differentiated advantage—and you have to accept that." — Ed Arnold    People and Resources Mentioned: Tom Nagle: https://www.linkedin.com/in/thomas-tom-nagle LeveragePoint: https://www.leveragepoint.com/  Reed Holden: https://www.linkedin.com/in/reed-holden-913ab69/    Connect with Ed Arnold: LinkedIn: https://www.linkedin.com/in/edarnold1/  Newsletter: https://edarnold1.substack.com/    Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: mark@impactpricing.com  

After 20+ years as a software developer, AI coding assistants revealed a shocking truth: I never actually loved coding—I loved what code could accomplish. In this episode, I explore how transitioning from hand-crafting every line at Podscan to orchestrating AI-generated code exposed the fundamental difference between developers who cherish solving technical puzzles and entrepreneurs who prioritize shipping features that drive business value. This shift from programmer to orchestrator isn't just about tools; it's about letting go of a carefully constructed identity and embracing that for software entrepreneurs, pristine code was never the goal—rapid deployment, customer value, and business growth always were. If you're struggling with AI coding tools or clinging to perfectionist coding standards, this perspective might fundamentally change how you view your role as a technical founder.This episode of The Bootstraped Founder is sponsored by Paddle.comYou'll find the Black Friday Guide here: https://www.paddle.com/learn/grow-beyond-black-fridayThe blog post: https://thebootstrappedfounder.com/i-never-really-loved-coding-and-only-ai-made-me-realize-it/ The podcast episode: https://tbf.fm/episodes/424-i-never-really-loved-coding-and-only-ai-made-me-realize-it Check out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

In Season 2, Episode 5, Mark Graban and Jamie Flinchbaugh are going back in time (apologies to Huey Lewis and the News) to the 1990s and examining companies that were iconic then and trying to find new ground today. But we start with coffee mugs - our most vintage mugs. A coffee mug can make coffee better, or ruin it, or bring back memories. The vessel may not be more important than what's in it, but it's up there. And this is our first, but perhaps not our last, Miss Piggy reference.  Episode page with video and more Before we delve into AOL finally ending its dial-up service, we take a deep dive into Starbucks' new CEO and his efforts to revive the brand. Both the substance and the approach to decision-making matter here. On the approach, making too many decisions at the top can undermine those you're asking to make their decisions, but the right decisions in the right way can break things loose or shift your culture.  However, this also raises the question of what Starbucks customers value and how to consistently deliver that value. There are many systematic barriers put in the way of baristas trying to deliver value. Will Starbucks and its CEO remove those barriers and find value? We will see (or at least their customers will).  We wrap up sharing our experiences with jazz flutist Frank Wess and the new movie "Spinal Tap II."  Links From the Show: MiiR carafe  - via Amazon WSJ on Starbucks' efforts to reestablish its customer value  And their efforts to get baristas to smile  AOL shuts down dial-up The Machine That Changed The World MACI   Improvement Nerds Podcast with Mark Jazz artist Frank Wess on Spotify Spinal Tap II: The End Continues   Podcast feed at LeanCoffeeTalk.com or jflinch.com/leancoffeetalk Please review us and follow! Please review us and follow or subscribe on your favorite podcast platform! 

Why do customers choose one offering over another—often in a split second? In this episode of The Value Creators Podcast, Hunter Hastings talks with Duncan Berry, PhD, a consultant to leading brands at the intersection of semiotics, psychology, and neurology. Duncan explains how value is meaning from the customer's point of view, why most behavior is pre-conscious and emotional, and how entrepreneurs can design signals, experiences, and narratives that align with what people actually feel and do.Key insights include:Value = meaning: Start from the customer's lived experience, not the firm's internal value chain.Emotion and speed: People form judgments in tens of milliseconds; design must communicate instantly.Signals & archetypes: Semiotics and association help brands encode meaning customers recognize fast.This conversation reframes value creation as a human science: understand meaning, design signals, and earn the right to your customer's next choice.Resources:➡️ Learn What They Didn't Teach You In Business School: The Value Creators Online Business CourseLearn more about Applied IconologyConnect with Duncan Berry on LinkedInConnect with Hunter Hastings on LinkedInSubscribe to The Value Creators on Substack

What Is Pricing Power?The ability to charge what you're worth—without losing customers.Without it, you're running a charity, not a business.The 1% Rule:A 1% price increase = 11% profit boost (if volume stays constant).Strategy 1: Value-Based PricingStop pricing based on time or competitors.Price based on the financial impact of the problem you solve.Strategy 2: The Confidence TestIf you're not losing 10–20% of clients on price, you're undercharging.Apple is a masterclass in this.Strategy 3: Anchoring and BundlingLead with your premium offer.Use high-medium-low pricing tiers to make your middle option shine.Action Steps This Week:Calculate the value you deliver.Raise your prices 10% (for new customers).Use price anchors in your offer structure.Quote of the Episode:“If you're not occasionally losing customers to price, you're undercharging. Period.”

Let's get into the concept of customer lifetime value (LTV) and its pivotal role in profitable scaling. Discover strategies to maximize customer spend, enhance retention, and improve cash flow by transitioning from reoccurring to recurring revenue models. Shannon shares actionable tips on upselling, improving customer experience, and leveraging customer referrals to reduce acquisition costs and boost LTV. Tune in to learn how focusing on customer value can significantly impact your business growth and set the stage for successful scaling.   What you'll hear in this episode: [0:45] Understanding Customer Lifetime Value (LTV) [1:45] Recurring vs. Reoccurring Revenue Models [7:05] The Importance of Upselling [9:10] Leveraging Referrals and Partnerships [11:15] Scaling Your Business Profitably   Learn more about our CFO firm and services: https://www.keepwhatyouearn.com/   Connect with Shannon: https://www.linkedin.com/in/shannonweinstein Watch full episodes: https://www.youtube.com/channel/UCMlIuZsrllp1Uc_MlhriLvQ Follow along on IG: https://www.instagram.com/shannonkweinstein/   The information contained in this podcast is intended for educational purposes only and is not individual tax advice. We love enthusiastic action, but please consult a qualified professional before implementing anything you learn.

Today, Shannon discusses how entrepreneurs and business owners can maximize their customer value by understanding and managing two crucial metrics: Customer Acquisition Cost (CAC) and Lifetime Value (LTV). Shannon breaks down how to calculate these metrics accurately and highlights the importance of maintaining a healthy ratio between them. She provides actionable insights into how to reduce CAC and increase LTV, using practical examples from various industries.   Tune in to learn how these strategies can lead to higher profitability and business growth.   What you'll hear in this episode: [0:40] Understanding Customer Value [1:25] Calculating Customer Acquisition Cost (CAC) [4:15] Core Offer Profit Explained [5:15] Lifetime Value of a Customer [7:25] Improving Customer Value Metrics   Learn more about our CFO firm and services: https://www.keepwhatyouearn.com/   Connect with Shannon: https://www.linkedin.com/in/shannonweinstein Watch full episodes: https://www.youtube.com/channel/UCMlIuZsrllp1Uc_MlhriLvQ Follow along on IG: https://www.instagram.com/shannonkweinstein/   The information contained in this podcast is intended for educational purposes only and is not individual tax advice. We love enthusiastic action, but please consult a qualified professional before implementing anything you learn.

Pascal Papathemelis: Selecting the Appropriate Agile Values for Organizational Impact Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Pascal defines success for Scrum Masters through his recent mantra of "effectiveness over efficiency," "outcome over output," and "create value for the customer." Working with a client introducing a new digital platform, he focuses on understanding the value for both the organization and end customers while minimizing confusion in the process. Pascal emphasizes the importance of ensuring work sustainability over time by focusing on Agile values and principles and their deep understanding. He customizes the Agile Manifesto's values and principles for each organization, such as focusing on customer value, collaboration, and constant learning. Pascal strategically highlights the principles and values that address the biggest challenges facing the organization at any given time, making Agile concepts relevant and actionable for the specific context. Featured Retrospective Format for the Week: Sailboat Pascal recommends the sailboat retrospective as his preferred format, though he emphasizes that the choice depends on context and team focus. He values this metaphor-based retrospective because it helps teams discuss critical aspects of their work through different perspectives. The sailboat format allows teams to explore what propels them forward (wind), what holds them back (anchors), what they need to watch out for (rocks), and their destination (island). Pascal also uses timeline retrospectives and stresses the importance of varying retrospective formats to prevent teams from falling into routine patterns that might limit their ability to bring fresh insights to their work. He believes that good data and effective visualization are essential components of any successful retrospective format. Self-reflection Question: How effectively are you customizing Agile principles to address your organization's specific challenges and context? [The Scrum Master Toolbox Podcast Recommends]

Agile in Construction: Why Construction Teams Need Product Owner Thinking with Luca Cotta Ramusino Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Customer Value Detective Luca discovered that applying the Product Owner role in construction requires thinking like a customer and understanding that "it's the customer that defines what value is." The great Product Owner in construction acts as a customer value detective, constantly asking "which task out of these is going to move the yardstick?" They ensure that work always serves a customer—if you can't identify your customer, you should stop and find one. This mindset transforms how construction teams approach their daily huddles and project planning, viewing everything through the lens of customer value rather than just task completion. The Bad Product Owner: The Waste Accumulator The bad Product Owner in construction fails to eliminate waste from processes, allowing non-value-adding activities to persist simply because "that's how we've always done it." They struggle to have candid conversations with customers and fail to tease out real requirements. Instead of transforming language into customer reality, they ask customers directly "what they want" without understanding that customers are better at identifying what they don't want than articulating what they need. This approach leads to projects that complete tasks without delivering real value. In this segment, refer to The Last Planner Method. Self-reflection Question: Can you clearly identify the customer for every piece of work your team performs, and how do you ensure that work truly moves the project toward completion? [The Scrum Master Toolbox Podcast Recommends]

What if your most loyal customers are the ones you helped spend less?Agility in marketing isn't just about moving faster — it's about aligning brand intentions with customer outcomes in real-time, even when that means giving up short-term gains to earn long-term trust.Today we are here at PegaWorld 2025 at the MGM Grand in Las Vegas, and we're going to talk about how Telenet is transforming customer loyalty in a saturated market — not with discounts or gimmicks, but with ethical, AI-driven decisions that prioritize long-term value.To help me discuss this topic, I'd like to welcome Tine Van Calster, Product Owner Segment of One at Telenet. RESOURCES Telenet: https://www.telenet.be https://www.telenet.be The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brandsOnline Scrum Master Summit is happening June 17-19. This 3-day virtual event is open for registration. Visit www.osms25.com and get a 25% discount off Premium All-Access Passes with the code osms25agilebrandDon't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

What if your most loyal customers are the ones you helped spend less?Agility in marketing isn't just about moving faster — it's about aligning brand intentions with customer outcomes in real-time, even when that means giving up short-term gains to earn long-term trust. Today we are here at PegaWorld 2025 at the MGM Grand in Las Vegas, and we're going to talk about how Telenet is transforming customer loyalty in a saturated market — not with discounts or gimmicks, but with ethical, AI-driven decisions that prioritize long-term value. To help me discuss this topic, I'd like to welcome Tine Van Calster, Product Owner Segment of One at Telenet. RESOURCES Telenet: https://www.telenet.be https://www.telenet.be The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Online Scrum Master Summit is happening June 17-19. This 3-day virtual event is open for registration. Visit www.osms25.com and get a 25% discount off Premium All-Access Passes with the code osms25agilebrandDon't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company