Leading Learning - The Show for Leaders in the Business of Lifelong Learning, Continuing Education, and Professional Develop

Innovation is an aspiration of many organizations, including learning businesses. This episode, number 442, features a conversation with Mary Byers. Mary is an author, speaker, facilitator, consultant, CEO coach, and mastermind facilitator, and she's deeply knowledgeable about innovation. Mary wrote Race for Relevance: Five Radical Changes for Associations, and her work focuses on helping organizations remain relevant in a rapidly changing environment. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode442.

A learning business must understand learning theory and put that theory into practice if it is to create offerings that result in positive change and impact. This episode of the Leading Learning Podcast, number 441, features a conversation with instructional psychologist Dr. Ruth Colvin Clark and co-host Celisa Steele. Ruth has spent her spent her career translating academic research into practical guidelines and advocating for the use of evidence-based approaches to learning. She's the author of many articles and books, including Evidence-Based Training Methods and E-learning and the Science of Instruction. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode441.

In Leading Learning Podcast episode 440, co-hosts Jeff Cobb and Celisa Steele share the questions and topics probed in Leading Learning's annual survey on learning businesses—questions and topics that can provide a solid basis for strategy conversations in your learning business. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode440.

COVID changed how we live and work in many ways. One example is the increased need for remote communication and for managing and leading hybrid teams. Wayne Turmel is part of the Kevin Eikenberry Group, and he and Kevin co-wrote The Long-Distance Leader, originally published in 2018, with a revised edition out in 2024. Wayne's work focuses on remote and virtual communication in the evolving workplace. In this episode of the Leading Learning Podcast, number 439, Wayne and Leading Learning Podcast co-host Jeff Cobb talk about what leadership is; how leadership does and doesn't change in the context of remote, virtual, and hybrid work; the importance of trust and of choosing the appropriate communication tools for the situation; and what mules and hybrid work have in common. Whether you lead a team, are part of a team, or both, you'll benefit from the advice and insight Wayne offers around effective communication. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode439.

Effort contributes to lasting, durable learning, which means learning businesses have a responsibility to expect learners to put in effort and an incentive to support them in doing so. Leading Learning Podcast co-hosts Jeff Cobb and Celisa Steele discuss the role of effort in learning and how learning businesses can scaffold effort in this episode, number 438. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode438.

Content marketing at its core is educational. It's about raising awareness not only of a brand but of that brand's ability to help and to act as a partner. For many learning businesses, content marketing is the start of the learner journey and the way they establish both expertise and trust with prospective learners. Deirdre Reid is a writer, a content marketer, and the publisher of Association Brain Food, a weekly list of free Webinars and other events and recommended reading. In this episode, number 437, Deirdre talks with Leading Learning Podcast co-host Celisa Steele about content marketing, AI's influence on marketing, data analytics, the role of taxonomy in personalization, search engine optimization, customer acquisition and retention, partnering with employers, cohort-based learning, unconferences, and self-assessments as marketing tools. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode437.

Impact is a theme we circle back to again and again on the Leading Learning Podcast because we believe that any learning business needs to create impact for the learners and other stakeholders it serves. And measurement and evaluation are critical for knowing if we're creating impact and for showing that impact. Dr. Alaina Szlachta is author of the book Measurement and Evaluation on a Shoestring. In this episode, number 436, Alaina talks with co-host Jeff Cobb about what measurement and evaluation are (listen for her short but elegant definition). They also talk about data, ways to go beyond smile sheets and completion stats to get at long-term impact, the importance of an impact hypothesis, and automation and AI. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode436

If the goal of so much professional learning is improving the skills and abilities of learners on the job, then why put theory and methods before practice opportunities? That question gets at the core of reflective practice-based learning, which is an approach that emphasizes practice before theory. Annasofie Wædeled-Møller, a learning and development expert, is passionate about helping educators and leaders create more practice-based, learner-centered experiences. In episode 435, Annasofie talks with Leading Learning Podcast co-host Celisa Steele about how reflective practice-based learning works and how it's being applied in various contexts, including her experience with the Danish defense. Celisa and Annasofie also discuss the importance of psychological safety in learning environments, emotional intelligence in leadership, and how self-determination theory aligns with reflective learning. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode435.

As parents, as partners, as colleagues, as professionals, people are constantly being asked for some of their time, and learning businesses are part of the clamor for people's time. Learning requires time, yet many people feel they don't have enough of it. How do learning businesses secure a share of people's limited time, and how can they help learners make the most of the time they do invest? In this episode, number 434, Leading Learning Podcast co-hosts Jeff Cobb and Celisa Steele focus on the small matter of time for learning and for learning businesses. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode434.

Amrit Ahluwalia is executive director of Continuing Studies at Western University in London, Ontario, Canada, where he's focused on growing Western's professional and continuing education reputation and approach to match the reputation and approach the institution already brings to its research and undergraduate programing. Before joining Western, Amrit founded The EvoLLLution, and he ran the publication for a little over ten years. He also hosts the EdUp PCO podcast. In episode 433 of the Leading Learning Podcast, Amrit talks with co-host Jeff Cobb about the revenue imperative facing most professional, continuing, and online (PCO) education units; the need for the 60-year curriculum; collaboration between higher ed and associations; COVID's impact on learner expectations; the value for many learning businesses of moving beyond a content producer mentality to being a curator and a guide; and Pink Floyd. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode433. 

Nuno Fernandes is president of American Public University System. One of the pioneers of online education in the United States, APUS now offers 200 programs serving more than 90,000 students in 50 states and almost 50 countries around the world. In this episode of the Leading Learning Podcast, number 432, Nuno shares how he came to lead a higher education institution, and he and co-host Jeff Cobb talk about the current state of higher ed, the rising costs of a university degree, marketing and education, the impact of artificial intelligence on education, the role of partnerships in the future of adult learning, and more. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode432

Motivation and mindset are two of the baseline requirements for effective, lasting, and enjoyable learning. Through thoughtful design and delivery, learning businesses have the ability and opportunity to influence the motivation and mindset of the learners they serve. In this episode, number 431, Leading Learning Podcast co-hosts Jeff Cobb and Celisa Steele look at these two related but different concepts and talk about how each impacts learning. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode431.

Impact is one of the core goals at the heart of most learning businesses, and we believe that impact should be as broad as possible—meaning ideally your learning business delivers significant and relevant results for learners, for the organizations that employ those learners, and for the fields, professions, and industries those learners work in. In this episode, number 430, Leading Learning Podcast co-hosts Jeff Cobb and Celisa Steele look at how providing learning paths, offering valued credentials, and aligning with employer needs are three activities that can deliver impact on their own and how the combination of all three is more potent—and a bullseye learning businesses might want to aim for. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode430.

Having a strategy is part of what any learning business needs to thrive. But what does establishing a strategy look like? In this episode, number 429, we get a peek behind the strategy-developing curtain in a conversation. Pam Rosenberg, director of education for the American Society for Nondestructive Testing, has been in the exciting role of helping to develop ASNT's first formal education strategy. Pam talks with Leading Learning Podcast co-host Celisa Steele about build, borrow, and buy choices for creating a catalog; the need to assess the quality of learning content; competition from subject matter experts; the reality and challenge of serving check-the-box learners; the importance of connection; and more. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode429.

Most learning businesses have three goals at heart: reach, revenue, and impact. Reach deals with clearly identifying who you can and should serve and then connecting with them. Impact involves delivering real results for learners, organizations, fields, professions, and industries. Revenue is the lifeblood that keeps a learning business alive. Very few would disagree that impact and reach are important, but making money off education can cause discomfort to some. And so in this episode we focus on the necessity the reality, and the opportunity revenue represents. Show notes and a downloadable transcript are available at https://leadinglearning.com/episode428.

Heutagogy might be the most important and powerful idea in learning that you never heard mentioned on the Leading Learning Podcast. Until today. If a learning business embraces heutagogy, it will be well positioned to lead learning in the field, industry, or profession it serves because it will have enlisted the help of all learners. In this episode, number 427, co-hosts Jeff Cobb and Celisa Steele talk about the emergence of heutagogy, its relationship to andragogy, and the potential it might represent for learning businesses. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode427.

In the U.S., higher education institutions are increasingly interested in serving nontraditional students, in providing credentials beyond degrees, and in using online learning to extend their reach beyond physical campuses. As those changes happen in higher ed, ripples are created that impact the learning business landscape. Luke Dowden is the chief online learning officer at the Alamo Colleges District, located in San Antonio, Texas. In this episode, number 426, Luke talks with Leading Learning Podcast co-host Jeff Cobb about the good and the bad of online learning becoming an established part of higher education, digital credentialing, non-credit offerings, credit for prior learning, and partnerships between higher education and other organizations serving the third sector. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode426.

Learning is both a natural, intuitive activity all humans engage in and a complicated process we haven't yet fully appreciated or understood. While there are plenty of nuances and neuroscientific details that factor in, fundamentally learning requires three elements: motivation, time, and effort. In this episode of the Leading Learning Podcast, number 425, co-hosts Jeff Cobb and Celisa Steele focus on some of the most important takeaways from andragogy and learning science, things that can help you be a better learner yourself and things that can position your learning business to address common barriers to learning. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode425.

Fundamentally there are only two factors to consider when looking to grow the reach, revenue, and impact of your learning business: audiences (those you sell to) and products (what you sell). In this episode of the Leading Learning Podcast, number 424, co-hosts Jeff Cobb and Celisa Steele break down four high-level approaches to growing your learning business, weigh the generic risks of each, and then focus in on ways to maximize adoption of existing products among your existing audiences. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode424.

In a crowded and competitive market, high quality signaled by accreditation can help a learning business stand out. That's why we wanted to talk with Randy Bowman, president and CEO of the International Accreditors for Continuing Education and Training, a nonprofit standards development and accrediting body. In episode 423, Randy talks with Leading Learning Podcast co-host Celisa Steele about what IACET does to support providers of learning, the development and maintenance of important standards like the continuing education unit (or CEU), the benefits of accreditation, and the surprising fact that two-thirds of organizations undergoing IACET's accreditation process don't offer CEUs—they embark on the process for the other value it can bring it. Show notes and a downloadable transcript are available at https://leadinglearning.com/episode423.

Competitive advantage, whether sustained or transient, is becoming harder and harder to maintain. Collaborative advantage may be the answer. In this episode, number 422, we recap competitive advantage, sustained advantage, and transient advantage and then posit a fourth type of advantage for learning businesses to consider: collaborative advantage. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode422.

Self-reflection is an important tool for learners and an important activity for learning business leaders. Dr. Will Thalheimer includes a succinct list of what a great learning leader should be in his book The CEO's Guide to Training, eLearning & Work. In episode 421 of the Leading Learning Podcast, co-hosts Jeff Cobb and Celisa Steele use his list as the basis for a look at what goes into leading a learning business well. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode421.

Learning businesses are part of the third sector of education—the sector that serves the adult learner after they work through the K-12 sector and, then for some, the degree-granting higher education sector. Higher education institutions are increasingly playing a role in serving lifelong and continuing learners. Kemi Jona is the vice provost for online education and digital innovation at the University of Virginia, and he's our guest for this episode, number 420, of the Leading Learning Podcast. Co-host Jeff Cobb talks with Kemi about the increasing role technology is playing in lifelong learning and the challenges colleges and universities face as they look beyond their traditional audiences to serve lifelong learners. Some of those challenges will sound familiar to learning business professionals. Kemi and Jeff also talk about the growth of microcredentials and stackable credentials, the role of credit and non-credit offerings, and collaborations between higher education and associations to support lifelong learners effectively. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode420.

In our Learning Business Maturity Model, marketing is one of the five fundamental domains learning businesses need to work on and in to mature and be successful. The Inquiring Mind by Cyril Houle was written in 1961, but it's a foundational text that can still provide learning businesses with a better understanding of the motivations of the learners they aim to serve. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode419.

For learning businesses, it's important to truly understand the learners they aim to serve. To help with that understanding, in this episode of the Leading Learning Podcast, number 418, co-hosts Jeff Cobb and Celisa Steele turn to a text that's over 60 years old but still incredibly relevant. In The Inquiring Mind, Cyril Houle divides lifelong learners into three categories: goal-oriented, activity-oriented, and learning-oriented. Learning businesses that understand the motivations and activities of each category will be better positioned to serve those learners and provide them with value. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode418.

It's gotten incredibly easy to produce and consume content. That means the market value of content is approaching zero. And that means that learning businesses need to provide more than just content. Learning businesses that can provide connection are going to attract and retain passionate and engaged learners. Ginger Johnson focuses her work on the power of human connection and the why and the how of connecting on purpose with purpose, and Leading Learning Podcast co-host Celisa Steele talks to her in episode 417. Ginger does the work of connection through keynotes, workshops, and other connection experiences. She's the author of Connectivity Canon, an inveterate dinner party host, and an enthusiastic, joyful human. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode417.

If you're looking to improve the reach, revenue, and impact of your learning business, focus on engagement, not content. Content is no longer king. Engagement is everything. In episode 416 of the Leading Learning Podcast, co-hosts Jeff Cobb and Celisa Steele talk about why the importance of content and even context is waning and why a focus on engagement is a savvy move for learning businesses committed to creating and delivering value. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode416.

Finding the right balance of online and offline learning to have in a portfolio is one of the critical concerns facing learning businesses in our post-pandemic world because getting that mix as close to ideal as possible is key to securing a learning business's reach, revenue, and impact. In episode 415 of the Leading Learning Podcast, co-hosts Jeff Cobb and Celisa Steele offer nine criteria, accompanying guiding questions, and a scoring rubric that learning businesses might use when aiming for that right online/offline balance. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode415.

On January 1, 2025, we'll enter the second half of the turbulent 2020s and come that much closer to the Threatening 30s, to borrow the terms of our guest for episode 414 of the Leading Learning Podcast. Organizations of all kinds have a vested interest in seeing the future as clearly as possible and taking action—action to bring about the best possible future for those they serve. Leading Learning Podcast co-host Jeff Cobb talks with Jeff De Cagna about this and much more. Jeff De Cagna is executive advisor for Foresight First, which helps association boards set a higher standard of stewardship, governing, and foresight, and a board's duty of foresight has been Jeff's focus for the last 10 years. Jeff and Jeff talk about foresight as an intentional process of learning with the future and about intentional learning as a process of sense-making, meaning-making, and decision-making. While Jeff De Cagna focuses on working with association boards, much of what he has to say about foresight and our duty to our successors can apply more broadly to leaders and other staff in learning businesses. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode414.

For learning businesses that want to thrive in the evolving lifelong learning market, identifying metatrends and unpacking what they might mean in terms of risks and opportunities is crucial. In episode 413 of the Leading Learning Podcast, co-hosts Jeff Cobb and Celisa Steele offer ten metatrends they see when looking at how lifelong learning is shifting to keep pace with change. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode413.

What does a world that learns better look like? It's an intriguing question for learning businesses to consider because learning businesses have an opportunity and a responsibility to build a world that learns better, and it's that question that Leading Learning Podcast co-hosts Jeff Cobb and Celisa Steele explore in episode 412. The question has a philosophical bent, but trying to answer it can have very practical implications for learning businesses in what they choose to do operationally and offer in their portfolios. It's the kind of question that can move you beyond the usual approaches and constraints and free you to imagine and envision different possibilities. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode412.

We've reached a point in history where it's essentially a given that learning products will make use of technology to deliver, support, or deepen learning. Geoff Stead has dedicated his career to building learning tools that sit in what he calls the messy middle between the power of new technologies and real human learning needs. He's currently chief product officer at MyTutor, and he's co-author of Engines of Engagement: A Curious Book About Generative AI. In this episode, number 411, Leading Learning Podcast co-host Celisa Steele talks with Geoff about the changes he's seen in how technology supports learning. The discussion encompasses mobile learning, the seismic shift that is generative AI, just-in-time learning, his optimistic view of the future of learning, the potency of low ego and high curiosity in collaborations, how he thinks about innovation, and common barriers to and accelerators of innovation. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode411.

Capacity deals with the people and the technology a learning business has in place, and capacity has a quantitative and a qualitative aspect. How well can the people and the technology do the work, and how much can the people and the technology do? Artificial intelligence has the potential to change both the quality and the quantity of work that a learning business does, and so, in this episode of the Leading Learning Podcast, number 410, co-hosts Jeff Cobb and Celisa Steele focus on barriers to the adoption of AI and the potential accelerators. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode410.

There are many ways to look at data. Two views that can be clarifying for learning businesses are the performance view and the potential view. You can use data to understand how you're doing currently. How is your learning business performing? You can and should also use data to understand possibilities. How could you be doing? What products and services might you add or sunset or change? In this episode of the Leading Learning Podcast, number 409, co-hosts Jeff Cobb and Celisa Steele discuss using data in decision-making. Show notes and a downloadable transcript are available at https://leadinglearning.com/episode409.

Effective marketing is integral to a learning business's success. But doing marketing well requires care and thought. In this episode, number 408, Leading Learning Podcast co-host Celisa Steele talks with Michelle Brien, vice president of marketing at Matchbox, who approaches her work with care and thought and authenticity. Celisa and Michelle talk about how Michelle defines marketing, the central role value plays in marketing, the rise of digital and content marketing, the potential for generative AI in marketing, and the fundamental importance of understanding your audience. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode408.

The third sector of education can be difficult for learners to navigate, and pathways can help learners. Having guides along the pathways can help even more. In this episode of the Leading Learning Podcast, number 407, co-hosts Jeff Cobb and Celisa Steele draw on a recent guided trekking experience to offer six takeaways about the value of guides that learning businesses might apply as they work to better serve their learners. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode407.

In the Tagoras Learning Business Maturity Model, strategy is one of the five fundamental domains learning businesses need to work on and in to mature and be successful. To help with your essential strategy work, in this episode of the Leading Learning Podcast, number 406, co-hosts Jeff Cobb and Celisa Steele talk about “Part Two: How to Realize Nondisruptive Creation” of Beyond Disruption: Innovate and Achieve Growth Without Displacing Industries, Companies, or Jobs by W. Chan Kim and Renée Mauborgne. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode406.

We often hear learning businesses say they want to better engage their learners. But what is engagement, and how does it work? In this episode, Leading Learning Podcast co-host Jeff Cobb digs into those questions with Clark Quinn, executive director of Quinnovation and author of Make It Meaningful: Taking Learning Design from Instructional to Transformational. Jeff and Clark talk about engagement and motivation; learners' cognitive, affective, and conative involvement; and how the cognitive aspect gets more than its fair share of emphasis. They also talk about the role of emotion in learning, about practice and feedback, and about how the ability to make better decisions is ultimately the desired outcome of most learning experiences. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode405.

Strategy is one of the five fundamental domains in the Learning Business Maturity Model. And most learning business leaders know that strategy is important. But truly understanding strategy and formulating intelligent strategy? That's trickier. To help with that understanding and formulation, in this episode of the Leading Learning Podcast, number 404, co-hosts Jeff Cobb and Celisa Steele offer an audio book report on Beyond Disruption: Innovate and Achieve Growth Without Displacing Industries, Companies, or Jobs by W. Chan Kim and Renée Mauborgne of blue ocean fame. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode404.

You can think of this episode of the Leading Learning Podcast as an origin story. Co-hosts Jeff Cobb and Celisa Steele talk about the relationship between Leading Learning and Tagoras, about what Tagoras is and does, and about the start of Leading Learning. Along the way they touch on the kinds of things that learning businesses need to be able to do, whether through the skills and knowledge of their internal team or by looking for outside support. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode403.

If anything, we should all be able to agree that generative artificial intelligence is a curious thing, worthy of reflection and exploration. Julian Stodd is a researcher, an artist, an explorer, a writer, and captain and founder of Sea Salt Learning, which helps organizations set strategy and change direction. He is also a firm believer in working out loud and a previous Leading Learning Podcast guest. In this episode, co-host Celisa Steele talks with Julian about ideas from Engines of Engagement: A Curious Book About Generative AI, which he co-wrote with Sae Schatz and Geoff Stead. Julian's perspective on AI is both technical and philosophical, specific and expansive, and, of course, curious. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode402.

Many skills are needed to create and sustain a successful learning business: financial know-how, marketing acumen, instructional design, to name just a few. But one area that often isn't invested in—or invested in adequately—is business development. Leading Learning Podcast co-hosts Jeff Cobb and Celisa Steele discuss what a business development professional should be able to do for your learning business and how having a skilled professional leading business development means the chance to improve your reach, revenue, and impact. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode401.

We're at an important point in time for lifelong learning. Much is shifting and unsettled in how humans live and work. That unsettledness means opportunity if your learning business is willing to grapple with the uncertainty and shape a vision for its role in the lifelong learning market. In this episode of the Leading Learning Podcast, co-hosts Jeff Cobb and Celisa Steele look at the current lifelong learning landscape, near-future trends, and the implications—and opportunities—for learning businesses. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode400.

To realize their fundamental mission of developing and delivering learning products and services, learning businesses need revenue. Along with direct-to-learner fees for enrollments and registrations, sponsorship dollars are often a key part of that revenue equation. In this episode of the Leading Learning Podcast, co-host Jeff Cobb talks with Bruce Rosenthal. Bruce helps organizations create sponsorships and partnerships that increase revenue and value for all stakeholders. Jeff and Bruce talk about sponsorship versus partnership; the importance of thinking of “partner” as both noun and verb; why logos, visibility, and recognition are no longer a compelling value proposition; the growing emphasis on ROI and other trends in sponsorship; and COVID's longtail impact on how sponsors engage. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode399.

Learning businesses care about creating effective learning. Doing so is at the heart of why learning businesses exist. But what happens when effective learning practices clash with what learners want or what they believe is effective? That clash is precisely what Leading Learning Podcast co-hosts Jeff Cobb and Celisa Steele explore in this episode, which looks at desirable difficulties and the specific difficulty desirable difficulties pose for learning businesses. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode398.

Learning, education, and professional development are not the same. Similar, yes, interrelated even, but fundamentally and importantly different. If learning businesses take the parochial view of learning as merely education, they unnecessarily limit their impact and their possibilities. In this episode of the Leading Learning Podcast, co-hosts Jeff Cobb and Celisa Steele explore the strategic importance of recognizing the differences between learning, education, and professional development. Learning encompasses informal experiences in addition to formal education and professional development, making it the broadest, more encompassing term. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode397.

Everybody loves a good story. It's what draws us to good books, good movies, good podcasts. And we know that good stories can draw prospective learners to us and the learning experiences we offer. But telling a good story is harder than it looks, particularly in the realm of business, where often too much emphasis is put on numbers, data, and building a case rather than appealing to emotions, human connection, familiar patterns, and satisfying hooks. If you listen to this episode, you'll get a mini class in how to tell a good story for your learning business. Park Howell is the founder of the Business of Story. Park comes from the marketing world, where he ran his own advertising agency for 20 years. One of his big a-has is the and-but-therefore (ABT) agile narrative framework. Leading Learning Podcast co-host Celisa Steele talks with Park about the power of storytelling, its connection to how the human brain works, and how the ABT framework works at a conceptual and a practical level. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode396.

Digital credentials aren't as valuable on their own as they are in an ecosystem that uses open standards to connect learners and employers and where relevant data about skills achieved, pathways to new roles, and the needs of the job market intersect. In this episode of the Leading Learning Podcast, co-hosts Jeff Cobb and Celisa talk about standards-based digital credentials being at tipping point and the need for learning businesses to adopt them in order to adapt to what learners are coming to expect when receiving a credential. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode395.

Learning businesses rely on the revenue that comes from their educational offerings. That means learning business professionals have to know how to determine the best pricing—the best pricing for attracting and converting prospective customers, the best pricing for maintaining and maximizing revenue levels, and the best pricing for achieving strategic goals. In this episode of the Leading Learning Podcast, co-hosts Jeff Cobb and Celisa Steele touch on three principles of pricing that can help: Prices prime perception, prices drive profit, and pricing is strategic. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode394.

With the release of ChatGPT in November 2022, artificial intelligence broke into the mainstream and became a more practical rather than theoretical topic than ever before. AI has the potential to lighten the existing load and to enable new activities for learning businesses, particularly in the realms of marketing and personalization. Erica Salm Rench is the chief operating officer at rasa.io, which uses AI to send personalized newsletters to every recipient on an e-mail list. Before joining rasa, Erica worked in digital media and advertising at an agency, leading a team of content marketers, SEO specialists, Web developers, and online advertisers. She also worked at Tulane University in undergraduate admissions. Erica is passionate about designing effective marketing strategies, and she's an avid student of AI. In episode 393 of the Leading Learning Podcast, co-host Celisa Steele talks with Erica about the state of artificial intelligence, what's on the horizon for AI, e-mail marketing, personalization, the importance of data, and the interaction and interplay of humans and AI to get work done well. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode393.

Just as taking time to look back and reflect is a good practice, so too is taking time to look ahead and plan. In this episode of the Leading Learning Podcast, co-hosts Jeff Cobb and Celisa Steele share survey data about what learning businesses plan to focus on in 2024. You can use the data for quick benchmarking and to help you get clearer about your learning business's priorities for the year ahead. Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode392.